[cisco-voip] SU Support on CCX

[Bill Riley]

The compatibility matrix has been updated to include CUCM SU1 and UCCX 8.5

 

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr
s/express_compatibility/matrix/crscomtx.pdf

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
Sent: Monday, April 25, 2011 12:30 PM
To: 'Jim McBurnett'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] SU Support on CCX

 

That's what I was told.

 

From: Jim McBurnett [mailto:jim at tgasolutions.com] 
Sent: Monday, April 25, 2011 11:26 AM
To: Bill Riley; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] SU Support on CCX

 

End of this month?

 

 

From: Bill Riley [mailto:bill at hitechconnection.net] 
Sent: Monday, April 25, 2011 12:14 PM
To: Jim McBurnett; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] SU Support on CCX

 

I have the exact same setup. I have also worked with my Cisco AM to get it
clarified and so far have gotten nowhere.

 

SU1 for UCCX 8.5 is due the end of the month so I bet it will be updated
then. 

 

If you want to forward me the logs you are getting I can compare if I get
the same. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim McBurnett
Sent: Monday, April 25, 2011 11:06 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] SU Support on CCX

 

Hey folks,

Got an interesting one..

IPCC ver 8.5. Intermittent RMJTAPI login errors..

Same user works on Phone A, not phone B with Ext mobility.

 

Using 8.5.1SU1 and base 8.5 CCX.

Got a TAC case, but not real helpful..

 

The CCX compat guide does not list SU1, but in the past I've have been told
by tac to call and get more up to date info.

TAC engineer is sticking on the Compat guide..

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cr
s/express_compatibility/matrix/crscomtx.pdf

 

 

Ideas?

 

Thanks,

Jim

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