[cisco-voip] SU Support on CCX

[Erick]

FYI 

Just updated to 8.5.1 uccx (not su1) and there is a bug with agent desktop and recordings. Tac gave me newer agent.exe to put on pc's (manual process) that fixes issue. They are still working on this fix for agent desktop that comes with SU1.

On another note, originally tried the SU1 update during 8.5.1 install but the windows to Linux update kept failing on phase 2, worked with tac and did a 8.5.1 on another vm that worked fine. We used the 8.5.1 su1 pre upgrade tool with SU1 install. Phase 2 failed on historical data part. 


Sent from my iPad

On May 17, 2011, at 7:40 AM, "Bill Riley" <bill at hitechconnection.net> wrote:

> The compatibility matrix has been updated to include CUCM SU1 and UCCX 8.5
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> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
> Sent: Monday, April 25, 2011 12:30 PM
> To: 'Jim McBurnett'; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] SU Support on CCX
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> That’s what I was told.
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> From: Jim McBurnett [mailto:jim at tgasolutions.com] 
> Sent: Monday, April 25, 2011 11:26 AM
> To: Bill Riley; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] SU Support on CCX
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> End of this month?
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> From: Bill Riley [mailto:bill at hitechconnection.net] 
> Sent: Monday, April 25, 2011 12:14 PM
> To: Jim McBurnett; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] SU Support on CCX
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> I have the exact same setup. I have also worked with my Cisco AM to get it clarified and so far have gotten nowhere.
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> SU1 for UCCX 8.5 is due the end of the month so I bet it will be updated then.
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> If you want to forward me the logs you are getting I can compare if I get the same.
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> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim McBurnett
> Sent: Monday, April 25, 2011 11:06 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] SU Support on CCX
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> Hey folks,
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> Got an interesting one..
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> IPCC ver 8.5. Intermittent RMJTAPI login errors..
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> Same user works on Phone A, not phone B with Ext mobility.
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> Using 8.5.1SU1 and base 8.5 CCX.
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> Got a TAC case, but not real helpful..
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> The CCX compat guide does not list SU1, but in the past I’ve have been told by tac to call and get more up to date info…
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> TAC engineer is sticking on the Compat guide….
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> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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> Ideas?
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> Thanks,
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> Jim
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> cisco-voip at puck.nether.net
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