[cisco-voip] Uccx 8.5.1 line restricted for one agent

[Buchanan, James]

Couple of things:

1. Is the user a member of the CTI enabled group?
2. Does the phone have Join Across Lines enabled?
3. Is this a shared line?

Thanks,

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com 
CCIE #25863, Voice



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of erickbee at gmail.com
Sent: Sunday, May 22, 2011 9:28 PM
To: voip puck
Subject: [cisco-voip] Uccx 8.5.1 line restricted for one agent

Anyone seen this before? Have triple checked phone setup, removed user from cucm and ldap, added back and same issue.

One user can't login to cad on any desktop, saids line is restricted. Rest of 50+ agents have no problem.

Uccx 8.5.1 Su1 (upgraded and no change) with Cucm 8.5.1 without su1 yet. 

Thanks, Erick

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip