[cisco-voip] silent monitoring using cucm 7.1.5

[Michael Muscat]

Hi,
Our call center is using UCCX7 for their agent call monitoring/recording fine right now.  I have a manager who would like to silent monitor her staffs calls as well but they don't use UCCX at all.  Is there a built in feature using CUCM 7.1.5 or any way to create a UCCX supervisor user for the manager without her staff being agents and logging into the CAD and still be able to silent monitor their calls?  I know there are 3rd party solutions available but I would love to use something that could be built-in.

Thanks in advance!

Michael Muscat
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