[cisco-voip] silent monitoring using cucm 7.1.5

[Scott Voll]

I don't believe so....  the CAD agent sends the traffic back to the UCCx
server.....  I think a third party is the only way to go.

Scott

On Mon, May 23, 2011 at 8:12 AM, Michael Muscat <michaelm at umcu.org> wrote:

>  Hi,
>
> Our call center is using UCCX7 for their agent call monitoring/recording
> fine right now.  I have a manager who would like to silent monitor her
> staffs calls as well but they don’t use UCCX at all.  Is there a built in
> feature using CUCM 7.1.5 or any way to create a UCCX supervisor user for the
> manager without her staff being agents and logging into the CAD and still be
> able to silent monitor their calls?  I know there are 3rd party solutions
> available but I would love to use something that could be built-in.
>
>
> Thanks in advance!
>
>
>
> Michael Muscat
>
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