[cisco-voip] silent monitoring using cucm 7.1.5

[Michael Muscat]

Yeah..I was afraid of that.  Thanks for the response. I did find this page about it but I haven't had a chance to go through it yet. http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261


From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, May 23, 2011 12:00 PM
To: Michael Muscat
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] silent monitoring using cucm 7.1.5

I don't believe so....  the CAD agent sends the traffic back to the UCCx server.....  I think a third party is the only way to go.

Scott
On Mon, May 23, 2011 at 8:12 AM, Michael Muscat <michaelm at umcu.org<mailto:michaelm at umcu.org>> wrote:
Hi,
Our call center is using UCCX7 for their agent call monitoring/recording fine right now.  I have a manager who would like to silent monitor her staffs calls as well but they don't use UCCX at all.  Is there a built in feature using CUCM 7.1.5 or any way to create a UCCX supervisor user for the manager without her staff being agents and logging into the CAD and still be able to silent monitor their calls?  I know there are 3rd party solutions available but I would love to use something that could be built-in.

Thanks in advance!

Michael Muscat

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