[cisco-voip] silent monitoring using cucm 7.1.5

[Wes Sisk]

You're on the right track. You just need to invoke the feature via CTI.

On 5/23/2011 12:02 PM, Michael Muscat wrote:
>
> Yeah..I was afraid of that.  Thanks for the response. I did find this 
> page about it but I haven't had a chance to go through it yet. 
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1066261
>
> *From:*Scott Voll [mailto:svoll.voip at gmail.com]
> *Sent:* Monday, May 23, 2011 12:00 PM
> *To:* Michael Muscat
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] silent monitoring using cucm 7.1.5
>
> I don't believe so....  the CAD agent sends the traffic back to the 
> UCCx server.....  I think a third party is the only way to go.
>
> Scott
>
> On Mon, May 23, 2011 at 8:12 AM, Michael Muscat <michaelm at umcu.org 
> <mailto:michaelm at umcu.org>> wrote:
>
> Hi,
>
> Our call center is using UCCX7 for their agent call 
> monitoring/recording fine right now.  I have a manager who would like 
> to silent monitor her staffs calls as well but they don't use UCCX at 
> all.  Is there a built in feature using CUCM 7.1.5 or any way to 
> create a UCCX supervisor user for the manager without her staff being 
> agents and logging into the CAD and still be able to silent monitor 
> their calls?  I know there are 3^rd party solutions available but I 
> would love to use something that could be built-in.
>
>
> Thanks in advance!
>
> Michael Muscat
>
>
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