[cisco-voip] unity connection, bad audio quality of messages due to background noise

Haas, Neal nhaas at co.fresno.ca.us
Wed May 25 10:24:37 EDT 2011


If it is from a specific cell phone, then nothing can be done. Have them switch to a new phone or different carrier (bad Iphone), now if it happens from ALL cell phones there is a problem.

Have them try multiple phones.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of cips
Sent: Wednesday, May 25, 2011 1:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] unity connection, bad audio quality of messages due to background noise

Hi All,

Can anyone give me some tips on troubleshooting this?

Customer using Unity Connection, customers call in and get forwarded to unity connection, customer leaves a voicemail but due to background noise and maybe volume settings of the message recording it is almost not possible the listen to the message. The background noise is caused by wind in the cell phone of the caller, according to the customer.

Are there any settings on unity connection I can tweak, maybe lowering the volume of the recording?

Any tips/ideas are welcome.

Thanx y'all

nia
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