[cisco-voip] unity connection, bad audio quality of messages due to background noise

[cips]

Thanx,

 

Problem occures on multiple voicemail boxen from multiple callers. Not
consistent though.

Now trying the AGC from unity, if this does not help we're gonna make
traces.

 

From: Haas, Neal [mailto:nhaas at co.fresno.ca.us] 
Sent: woensdag 25 mei 2011 16:25
To: 'cips'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] unity connection, bad audio quality of messages
due to background noise

 

If it is from a specific cell phone, then nothing can be done. Have them
switch to a new phone or different carrier (bad Iphone), now if it happens
from ALL cell phones there is a problem.

 

Have them try multiple phones.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of cips
Sent: Wednesday, May 25, 2011 1:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] unity connection, bad audio quality of messages due to
background noise

 

Hi All,

 

Can anyone give me some tips on troubleshooting this?

 

Customer using Unity Connection, customers call in and get forwarded to
unity connection, customer leaves a voicemail but due to background noise
and maybe volume settings of the message recording it is almost not possible
the listen to the message. The background noise is caused by wind in the
cell phone of the caller, according to the customer.

 

Are there any settings on unity connection I can tweak, maybe lowering the
volume of the recording?

 

Any tips/ideas are welcome.

 

Thanx y'all

 

nia

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110525/78d14f5f/attachment.html>