[cisco-voip] unity connection, bad audio quality of messages due to background noise

[Haas, Neal]

Check your trunk lines, you might have a bad one.

Neal Haas

1020 S 10th St
Fresno, CA  93702
Desk 559.600.5890

From: cips [mailto:cisco at cips.nl]
Sent: Wednesday, May 25, 2011 7:40 AM
To: Haas, Neal; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] unity connection, bad audio quality of messages due to background noise

Thanx,

Problem occures on multiple voicemail boxen from multiple callers. Not consistent though.
Now trying the AGC from unity, if this does not help we're gonna make traces.

From: Haas, Neal [mailto:nhaas at co.fresno.ca.us]
Sent: woensdag 25 mei 2011 16:25
To: 'cips'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] unity connection, bad audio quality of messages due to background noise

If it is from a specific cell phone, then nothing can be done. Have them switch to a new phone or different carrier (bad Iphone), now if it happens from ALL cell phones there is a problem.

Have them try multiple phones.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of cips
Sent: Wednesday, May 25, 2011 1:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] unity connection, bad audio quality of messages due to background noise

Hi All,

Can anyone give me some tips on troubleshooting this?

Customer using Unity Connection, customers call in and get forwarded to unity connection, customer leaves a voicemail but due to background noise and maybe volume settings of the message recording it is almost not possible the listen to the message. The background noise is caused by wind in the cell phone of the caller, according to the customer.

Are there any settings on unity connection I can tweak, maybe lowering the volume of the recording?

Any tips/ideas are welcome.

Thanx y'all

nia
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