[cisco-voip] CUxAC 8.5 when Operator fails to go Unavailable or Logut gives ring no answer

[Mike Lydick]

I believe time schedules are introduced in CUBAC and I know for sure they
are in CUEAC>

Can you front the queue with a callmanager or unity time of day route? it
does not force log out but can accomplish the same?

Best Regards,

Mike Lydick




On Tue, May 31, 2011 at 8:00 PM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

> CUxAC uses a CTI Route Point to control calls for the Operator.  CUDAC is
> configured for Overflow to ext 3000 (Line1 on Operator 7940).  Normally at
> end of the day the Operator goes Unavailable in the Console or Logs Out and
> then hits CallFwdAll 3509 on ext 3000 phone which send callers to Unity Cxn
> AutoAttendant – CallHandler closed greeting. I set this up last week.
> Tonight I noticed I get ring now answer and that she is still logged into AC
> and Ready.
>
>
>
> Is there a workaround for force logging her out of the Department Attendant
> Console? Setting Ring No Answer in CTI Route Point does no good. I can
> debug/see the call being controlled by CTI Route Point and using a CTI Port
> to ring the Operator Console.
>
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