[cisco-voip] UCCX Post Call Survey transfer problem

[Bill Riley]

Running UCCX 8.5 SU1. Just implemented a post call survey by modifying the
answer / drop button to blind transfer the PSTN caller to a IVR script.
Survey is working fine but now what is happening is when the agent hits the
transfer button and the caller does not want to take the survey the PSTN
caller is disconnecting during the transfer to the survey. Instead of the
call dropping the agent is being connected to the survey system and getting
an error from CAD that the workflow could not be completed. I can deal with
the workflow error but having the agent connected to the survey system is
not going to work. Why would UCCX / CAD not just drop the call instead of
connecting the agent?

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