[cisco-voip] Voip Voice Recording software

[Matthew Berry]

Zoom is a nice product. I was involved in the eval/purchasing of it at a former job.  However, I left before it got deployed. :)

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 19, 2011, at 1:00 PM, Buchanan, James wrote:

I’ve used ZOOM CallREC with a lot of success. Supports DMF, and they have their own scorecard product if you need ability to run evaluations on recordings. They also have built-in monitoring.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Berry
Sent: Saturday, November 19, 2011 6:45 AM
To: Nicholas Samios
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

If you're planning to use DMF, make sure that your handsets are 79x1 or newer.  The 79x0 models do not support this feature.

I just went through a QM install where we were forced to use the desktop client for 7940/7960s.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 19, 2011, at 3:20 AM, Nicholas Samios wrote:


Active recording is what you’re referring to as ‘dual media forking’ from the handset – Built in Bridge in CUCM lingo.

We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!

Pretty seamless to provision on the CUCM side;
-    Setup recording profile for handsets, defined DP
-    Setup SIP Trunk(s) – or CUBE to demarc
-    Destination pattern to Recording RG/RL for profile to invoke
-    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)

See this for more detail;
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
Sent: Saturday, November 19, 2011 7:31 PM
To: Matthew Berry
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

Matt, could you share your experience and let us know why you wouldn't recommend Verint?

I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets!

Kinda worried now! :)



On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com<mailto:matthew.berry at cdw.com>> wrote:
We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 18, 2011, at 5:48 PM, Erick wrote:



I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.

On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com<mailto:lmeade at salientnetworks.com>> wrote:
What is everyone using these days..

Salient Service
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760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>
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