[cisco-voip] Voip Voice Recording software

[Buchanan, James]

The issue I have seen is this:

When you use Supervisor Desktop to listen to streams, it uses the Span to PC port function to accomplish that. The problem is that when you are also using spanless recording (BIB), the actual RTP stream is a conference terminated on the phone. So, you are actually sending the BIB traffic to the PC port, and Supervisor Desktop tries to play that to no avail. So, you have to either a) monitor through your recording application, or b) turn off BIB recording and use SPAN.

Thanks,

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leslie Meade
Sent: Saturday, November 19, 2011 1:30 PM
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Has any one used cSI Virtual Observer ?
Ran into strange issue that the RTP streams are out of Sync and since it is not a Cisco supported they of course are pointing the issue to them. And cSI are reporting that they do not know why the problem is or how to fix it.

My understanding of UC server recording is that the Callmanager tells the phone to use its BIB and to send the transmit and recive streams to the recorder. I am trying to wrap my head around when they listed to either the recored or a monitor session it is say out of sync.

Turn off the ability to record on the device the supervisor can listen with out issues.



Salient Service
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760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>

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