[cisco-voip] Voip Voice Recording software

[Nate VanMaren]

After being very disappointed in a few vendors for different 3rd party tools (Operator Console and Call Recording)  I am going to push very hard for the vendors to actually make the product work and be STABLE in the environment before we purchase it.  It would even be fine to lose the install cost to not be stuck with a  product that is not well supported, doesn't do what sales said it would do and crashes all regularly.

-Nate

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Berry
Sent: Saturday, November 19, 2011 12:24 PM
To: Buchanan, James
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voip Voice Recording software

Zoom is a nice product. I was involved in the eval/purchasing of it at a former job.  However, I left before it got deployed. :)

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 19, 2011, at 1:00 PM, Buchanan, James wrote:


I've used ZOOM CallREC with a lot of success. Supports DMF, and they have their own scorecard product if you need ability to run evaluations on recordings. They also have built-in monitoring.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Berry
Sent: Saturday, November 19, 2011 6:45 AM
To: Nicholas Samios
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

If you're planning to use DMF, make sure that your handsets are 79x1 or newer.  The 79x0 models do not support this feature.

I just went through a QM install where we were forced to use the desktop client for 7940/7960s.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 19, 2011, at 3:20 AM, Nicholas Samios wrote:



Active recording is what you're referring to as 'dual media forking' from the handset - Built in Bridge in CUCM lingo.

We use NICE active recording across 5 CUCM clusters works great - plus no need to SPAN the network!

Pretty seamless to provision on the CUCM side;
-    Setup recording profile for handsets, defined DP
-    Setup SIP Trunk(s) - or CUBE to demarc
-    Destination pattern to Recording RG/RL for profile to invoke
-    Set handsets to BiB ON and DN recording option/profile to app invoked (for active)

See this for more detail;
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Refer to the Monitoring and Recording section of Feature & Services guides for your CUCM version on how to configure - we use 6.1x flavours;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsmr.html

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rab
Sent: Saturday, November 19, 2011 7:31 PM
To: Matthew Berry
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Voip Voice Recording software

Matt, could you share your experience and let us know why you wouldn't recommend Verint?

I have a major deployment coming up using their latest recording product with 'dual media forking' from the handsets!

Kinda worried now! :)




On 19 Nov 2011, at 01:11, Matthew Berry <matthew.berry at cdw.com<mailto:matthew.berry at cdw.com>> wrote:
We've deployed a fair number of Calabrio (QM). In the past, I've seen Verint, but would not recommend it.

Thanks!

Matthew Berry, CCIE #26721 (Voice)
Sr. Unified Communications Engineer, CDW
+1.763.592.5987  |  protocol.by/matthewberry

On Nov 18, 2011, at 5:48 PM, Erick wrote:




I've used the Telrex product in the past but at the time (5years ago) it was a pain to configure.

On Nov 18, 2011, at 5:21 PM, Leslie Meade <lmeade at salientnetworks.com<mailto:lmeade at salientnetworks.com>> wrote:
What is everyone using these days..

Salient Service
760.930.2636<tel:760.930.2636>, support at salientnetworks.com<mailto:support at salientnetworks.com>
Request Line (moves adds and changes only)
760.930.2699<tel:760.930.2699>, macs at salientnetworks.com<mailto:macs at salientnetworks.com>
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