[cisco-voip] Upgrading CCM, UCCX, WFM an QM, Have some Q's

[Jorge L. Rodriguez Aguila]

Thanks, I think I have that image as well, but my main concern is wfm and qm, any takers?

Jorge

________________________________
From: Jason Aarons (AM) <jason.aarons at dimensiondata.com>
To: Jorge L. Rodriguez Aguila; Cisco-Voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Sent: Wed Nov 23 15:06:47 2011
Subject: RE: Upgrading CCM, UCCX, WFM an QM, Have some Q's

You are going to want UCCX 8.5(1)SU2 and the relevant post .cop files, not sure if this impacts your other versions.

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jorge L. Rodriguez Aguila
Sent: Wednesday, November 23, 2011 12:42 PM
To: Cisco-Voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] Upgrading CCM, UCCX, WFM an QM, Have some Q's


I am scheduling an upgrade to a call center to bring CCM and UCCX to 8.5.1SU1 and WFM and QM from 8.3.(4) to 8.5(2). For reasons too long and irrelevant, our upgrade window might have to be broken into two days with a work cycle in between. According to the Compatibility guides. 8.3.4 is NOT supported with UCCX 8.5 but my question is, will it work, even if with limited functionality?? I’m aware of the not getting any cisco support but I just want to know if we can leave these for the second upgrade window. Any info is GREATLY appreciated!!

Jorge L. Rodriguez Aguila
CCNA, CCNP-VOICE
Senior Voice/Data Consultant
Netxar Technologies
Tel-787-765-0058
Cel 787-688-8530
jorge.rodriguez at netxar.com<mailto:jorge.rodriguez at netxar.com>



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