[cisco-voip] CUEAC 8.6 notes feature question

[Jamie Gale]

Jason,

This information is stored in the SQL Database on the CUEAC server and is therefore seen by all of the Operators.

As a side note, in step 3 below you can press Ctrl-N to go straight into the Notes section of the contact.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
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On Nov 29, 2011, at 6:26 PM, Jason Aarons (AM) wrote:

> Keyboard
> Step 1 Press Alt+Number to select a directory. The number relates to the tab. e.g. Alt+1 would open Full Directory which is the 1st tab, 3 would open the 3rd tab along, etc.
> Step 2 Use Up and Down arrow keys to select a contact.
> Step 3 Press F12 to open the Contact Properties window.
> Step 4 Amend the Notes for the contact.
> Step 5 Click OK.
>  
> If OperatorX adds notes for a contact do they appear on the other Attendant Console operators computers? I wouldn’t think so, your not adding a note to a central database are you?
>  
> Jason Aarons
> Consultant
> Dimension Data
> 904-338-3245 mobile
>  
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