[cisco-voip] FW: 911 call routing from Unity

[Patty Mangers]

ringdown phone

user picks up and gets a pre-recorded message:

"for emergency: dial 911 now!

press 1 for X

press 2 for Y

press 3 for Z"

 

user presses 911

call transfers to a call handler that 'rings extension' 911 and
therefore call goes out of one of our voicemail ports with a CSS that
includes a few of our 911 partitions (with siteA first) so the 911 call
goes out through siteA's gateway giving the PSAP the incorrect location
of the caller. 


Patty Mangers

Telephone Systems

Chemeketa Community College

503.399.7769

patty.mangers at chemeketa.edu

 

On Wed, Oct 5, 2011 at 2:31 PM, Lelio Fulgenzi <lelio at uoguelph.ca>
wrote:

You might be able to using routing rules to send calls to a specific
call handler based on calling number so that it sends the call to a
specific 911 route pattern using a prefix and then mark that call with
the appropriate external mask so the right address shows up.

This is not scalable unless all your extensions are in a certain range
at each location. Of course, if you have lots of location DIDs, again,
not scalable.

Can you give us an example of how things are being used now?



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)



________________________________

From: "Patty Mangers" <patty.mangers at chemeketa.edu>
To: cisco-voip at puck.nether.net
Sent: Wednesday, October 5, 2011 4:49:24 PM
Subject: [cisco-voip] 911 call routing from Unity

 

We have several call handlers (Unity 5.0(1)) that besides caller input
options need to be able to make a 911 call.  Our current programming
will route the calls to 911 but with incorrect addresses.  There must be
a way to program so that each location will deliver the correct address
to PSAP.  Anyone have any suggestions?

 

Thanks!

 

Patty Mangers

Telephone Systems

Chemeketa Community College

503.399.7769

patty.mangers at chemeketa.edu

 

 

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