[cisco-voip] Phones-Life expectancy

Thu Oct 6 17:52:31 EDT 2011

I agree with that. Looking at ROI from a handset perspective is a limited viewpoint. There’s other things to consider—personnel that once were needed but now are not needed since telecom duties can be rolled into IT and lower cost of system upgrades with software virtualization are a couple of things I can think of. In my first VoIP deployment, as a customer, we reduced from an IT staff of four to three after going to IPT. The cost of upgrading our legacy Nortel was the same as ripping it out and installing a Cisco solution including a brand new network. So, it was a value for us. Of course, ROI is tricky anyway, and perhaps that’s a different thread ☺.

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, October 06, 2011 4:40 PM
To: Wellnitz, Erick A.; Rick Gilliam; SouthEast Texas Telecom; 'Nate VanMaren'; 'Mark Pratt'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones-Life expectancy

I have to agree with Erick on lifespan, I frankly don’t expect a 12 year no maintenance required lifespan from anything electronic. There are things that will last that long like some home appliances but most will require repair along the way.

The manufacturing standards of 20-30 years ago may have provided more rugged long lasting devices but with very little room for inline feature upgrades and expansion, now you get a shorter lifespan but a much greater possibility of being able to get new features several times over the lifespan of the device through simple firmware upgrades.

There are benefits to both types of hardware and a ROI calculations are not the same.

Matthew Loraditch, CCVP, CCNA, CCDA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A.
Sent: Thursday, October 06, 2011 3:42 PM
To: Rick Gilliam; SouthEast Texas Telecom; 'Nate VanMaren'; 'Mark Pratt'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones-Life expectancy

While these old systems may be rock solid (as can Cisco with a good design) We’ve replaced two Nortel and are in the process of replacing a Siemens/ROLM system.

There are many compelling reasons to stay with an old system but there are also many compelling reasons to switch to your VoIP system of choice.

Single wire to the desktop
Integration with Exchange and Outlook.
No gigantic rat’s nest of cross connects from 66 or 110 blocks.
XML Apps
The phones are no longer ‘dumb’ endpoints
The most adored feature from many of our end users is the BLF.
You can fit an entire VoIP solution in one rack opposed to the monstrosities these ‘old’ PBX systems are

Honestly, 12 years is good for what the devices do.  Would any of you expect a 12 year lifespan from your smartphone?

.nether.net] On Behalf Of Rick Gilliam
Sent: Thursday, October 06, 2011 1:09 PM
To: SouthEast Texas Telecom; 'Nate VanMaren'; 'Mark Pratt'; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones-Life expectancy

Agreed Chris as I have ROLM single and Multi-nodes that approach the 30 year acid test and continue to chug right along like the day they were installed Sir.
Rick G

From: SouthEast Texas Telecom <SETXTELECOM at att.net>
To: 'Nate VanMaren' <VanMarenNP at ldschurch.org>; 'Mark Pratt' <Mark.Pratt at wageworks.com>; cisco-voip at puck.nether.net
Sent: Thursday, October 6, 2011 1:58 PM
Subject: Re: [cisco-voip] Phones-Life expectancy
Which is POOR….an Avaya,  ROLM or Nortel will last 15-20 years…POOR ROI!!!!

Chris

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nate VanMaren
Sent: Thursday, October 06, 2011 11:58 AM
To: Mark Pratt; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones-Life expectancy

A Cisco product manager for the some of the phones said they design the phones to last 10-12 years of normal use.

-Nate

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mark Pratt
Sent: Thursday, October 06, 2011 10:48 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phones-Life expectancy

All,

Anyone got any input into average life expectancy of the 79XX series of phones?
We have had our 7960’s now for about 5 years and starting to see an upturn in the number of units experiencing failures of different types (and yes they are EOL).
Any input on newer models?
I have been googling but did not find any info. I know environment/users have a lot to do with it. Just trying to get a “average” if possible.

Thanks
Mark

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