[cisco-voip] Phones-Life expectancy

[Faye Day]

I’ve had a similar experience. Out of app 800 phones – mostly 7940, 7960 - running full time for 8 years, the percentage of failures is minimal, even the 7905s and the few sidecars we have. There have been a few hookswitch issues, port failures and sudden unexplained deaths, but most of the time these phones rock! Recently I’ve had some 7940s with broken stands so I cannibalize those that die of other causes. We have just a few 7961s – one with a hookswitch issue, and like you are replacing 796x failures with the 7962 which so far is problem free for us.

Faye Day

Wilson County Technology Services
Assistant Director
(252) 206-1024
(252) 265-5960 fax

Opinions in this message may not represent the policy of Wilson County. Email correspondence to and from me, in connection with the transaction of public business, is subject to the North Carolina Public Records Law and may be disclosed to third parties.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, October 06, 2011 12:59 PM
To: Mark Pratt
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones-Life expectancy

I've had 7960's installed since 2004 and aside from an occasional problem they are still chugging along. We've had way more issues with the 79X1's - mostly hook switch issues. I would guesstimate that we've replaced 100 or so total for hardware issues and 75-80% of those are 7961's. about 7000 total phones.

I'm hoping the 79x2's prove to be better - we're at the point where when we send 7961's to TAC they just replace them with 62's.

7911/12's I don't think i've replaced any - but much smaller sample size. They tend to be more lightly used where we place those models.
On Thu, Oct 6, 2011 at 12:48 PM, Mark Pratt <Mark.Pratt at wageworks.com<mailto:Mark.Pratt at wageworks.com>> wrote:
All,

Anyone got any input into average life expectancy of the 79XX series of phones?
We have had our 7960’s now for about 5 years and starting to see an upturn in the number of units experiencing failures of different types (and yes they are EOL).
Any input on newer models?
I have been googling but did not find any info. I know environment/users have a lot to do with it. Just trying to get a “average” if possible.

Thanks
Mark

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip



--
Ed Leatherman
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20111006/453cda5d/attachment.html>