[cisco-voip] ARC AC

[Jamie Gale]

Dennis,

The call handling in CUEAC is the same as Arc where you can only utilize a single line for the Attendant Console.

Are your operators aware of the keyboard shortcuts? Maybe this would help with the process of placing calls and answering new calls quicker?

Place a call on hold: Page down key 
Retrieve held call: Page down key (will retrieve longest held call if multiple calls are on hold)
Answer next call: + Key on the numeric key pad

Perhaps this would make it easier?

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

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On Oct 11, 2011, at 11:00 AM, Dennis Heim wrote:

> I know this can’t really be done via CUEAC in any way that does not result in a very unhappy client. Can this be done with arc premium, where an operator can have multiple ac lines on their phone. The goal is that the user can easily take multiple calls. I want to avoid the CUEAC method where they have to put a call on hold, and then double click on the queue, and all that fun.
>  
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 10610 9th Place
> Bellevue, WA 98004
> 
> 317.569.4255 Single Number Reach
> 317.569.4201 Fax 
> dennis.heim at cdw.com
> cdw.com/content/solutions/unified-communications/
>  
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