[cisco-voip] Cisco UCCX 7.0(1) Agent Desktop Program chat logs

[Anthony Holloway]

"The CAD Chat client logs all agent-to-agent, agent-to-supervisor and
agent-to-SME
chat messages. One file is created for each day of the week. Logs are saved
in the
folder C:\Program Files\Cisco\Desktop\log\transcripts on the client computer
for one
week. To view a log, you must log onto the client computer."

Source:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_5/reference/guide/cad75tg.pdf*ignore
the Enterprise nature, this is also true for UCCX.

-Anthony

On Thu, Oct 20, 2011 at 3:37 AM, baris gulten <barisgulten at gmail.com> wrote:

> Hi all,
> Supervisor wants access and view to Agents Chat Logs.Is that possible ?
>
> Regards,
>
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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