[cisco-voip] Cisco UCCX 7.0(1) Agent Desktop Program chat logs

[Barış Gülten]

Thanks Anthony for helpfull.

 

Regards.

 

From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Saturday, October 22, 2011 9:36 PM
To: baris gulten
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco UCCX 7.0(1) Agent Desktop Program chat logs

 

"The CAD Chat client logs all agent-to-agent, agent-to-supervisor and agent-to-SME 

chat messages. One file is created for each day of the week. Logs are saved in the 

folder C:\Program Files\Cisco\Desktop\log\transcripts on the client computer for one 

week. To view a log, you must log onto the client computer."

 

Source: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_5/reference/guide/cad75tg.pdf *ignore the Enterprise nature, this is also true for UCCX.

 

-Anthony

 

On Thu, Oct 20, 2011 at 3:37 AM, baris gulten <barisgulten at gmail.com> wrote:

Hi all, 

Supervisor wants access and view to Agents Chat Logs.Is that possible ? 

 

Regards,


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