[cisco-voip] Troubleshooting Outlook 2010 Presence Bubbles - CUPS 8.5(4) CUPC 8.5(4)

[Dana Tong]

Hi guys,

I have a customer whom we recently upgraded all of their UC applications to supported 8.5(x) versions. We also updated their Microsoft AD containers to include a proxyAddress of SIP:email at domain.com and the Outlook 2010 Presence bubbles *were* working fine.

About a week later and the bubbles no longer work. I have obtained various packet captures on both the CUP server and client PC but all I can see are XMPP traffic. (unfortunately the end client trace is filtered for traffic to and from the CUP server).
I also have the CUPC Problem Report.

All servers have since been restarted during a scheduled power down of the building. This has not fixed the presence bubbles in Outlook however.

Does anyone have any troubleshooting tips for this type of fault?

Thanks
Dana


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