[cisco-voip] Detailed Question about MRGL and MOH

[dschulz]

Take a look at the MRGL assigned to the trunk between the clusters. This will apply the MoH for calls exiting the cluster to the remote cluster 

Dave


On Sep 6, 2011, at 11:54 PM, Hamed Monfared <monfared.hamed at gmail.com> wrote:

> Detailed Question about MRGL and MOH
> 
> Based on Cisco Website,
> 
>  
> 
> if phones A and B are on a call and phone B (holder) places phone A (holdee) on hold,
> 
> phone A will hear the MoH audio source configured for phone B (Audio-source2). However, phone A
> 
> will receive this MoH audio stream from the MRGL (resource or server) configured for phone A
> 
> (MRGL A).
> 
>  
> 
>  
> 
> So, It does not work for Ca;;s between two Clusters or even when the Audio File is different. I tested it and it does not work. Please find the Senario in below:
> 
>  
> 
> Now Imagine:
> 
>  
> 
> Two different Cluster. Cluster A and Cluster B.
> 
>  
> 
> Phone A in cluster A has MOH file A.wav and MOH server is set to A, MRGL is A.
> 
> Phone B in cluster B has MOH file B.wav and MOH server is set to B, MRGL is B.
> 
>  
> 
> A calls B, and A(Holder) puts B (Holdee) on hold. in this Case B listen  to A.wav( which is correct) but MRGL will be MRGL A.(Not MRGL B, as the  music on hold and server are totally different) .
> 
>  
> 
>  
> 
> Or same cluster but :
> 
> Phone A in cluster A has MOH file A.wav and MOH server is set to A, MRGL is A.
> 
> Phone B in cluster A has MOH file B.wav and MOH server is set to B, MRGL is B.
> 
>  
> 
>  
> 
> Same happens.
> 
>  
> 
> Please someone help me figure it out!!!??
> 
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