[cisco-voip] UCCX: Agents with EM Can't login unless....

[Ted Nugent]

You don't happen to have the agent extension configured on real phones as
well as in the Device profile do you? I had a client do this once and had
similar random errors.

On Thu, Sep 8, 2011 at 8:43 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  They login and out of EM? Had a couple of random people with this, this
> morning. This is 8.5.1SU1. Had not seen this before in 8.0.2. The error they
> got was the JTAPI one where it says it can’t control your phone, which
> normally I only see if the UCCX app users in CUCM don’t have access to the
> agent’s phone.****
>
> ** **
>
> Hoping this doesn’t become a trend in the morning, albeit at least there is
> a workaround…****
>
> ** **
>
> ** **
>
> ** **
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive****
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!**
> **
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110908/7c335647/attachment.html>