[cisco-voip] UCCX: Agents with EM Can't login unless....

Ted Nugent tednugent73 at gmail.com
Thu Sep 8 13:08:32 EDT 2011


You don't happen to have the agent extension configured on real phones as
well as in the Device profile do you? I had a client do this once and had
similar random errors.

On Thu, Sep 8, 2011 at 8:43 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  They login and out of EM? Had a couple of random people with this, this
> morning. This is 8.5.1SU1. Had not seen this before in 8.0.2. The error they
> got was the JTAPI one where it says it can’t control your phone, which
> normally I only see if the UCCX app users in CUCM don’t have access to the
> agent’s phone.****
>
> ** **
>
> Hoping this doesn’t become a trend in the morning, albeit at least there is
> a workaround…****
>
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> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive****
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> Timonium, MD 21093
> support at heliontechnologies.com
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