[cisco-voip] UCCX: Agents with EM Can't login unless....

[Matthew Loraditch]

Nope

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Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Ted Nugent [mailto:tednugent73 at gmail.com]
Sent: Thursday, September 08, 2011 1:09 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX: Agents with EM Can't login unless....

You don't happen to have the agent extension configured on real phones as well as in the Device profile do you? I had a client do this once and had similar random errors.
On Thu, Sep 8, 2011 at 8:43 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
They login and out of EM? Had a couple of random people with this, this morning. This is 8.5.1SU1. Had not seen this before in 8.0.2. The error they got was the JTAPI one where it says it can't control your phone, which normally I only see if the UCCX app users in CUCM don't have access to the agent's phone.

Hoping this doesn't become a trend in the morning, albeit at least there is a workaround...



Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830<tel:%28410%29%20252-8830>
(F) (443) 541-1593<tel:%28443%29%20541-1593>

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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