[cisco-voip] Unity 4 to Unity 7 COBRAS issue

[Kevin Dunn]

You are correct Unity 4.1 to Unity 7.0 with Exchange 2003

Event Viewer does have entries Source CiscoUnity_ConvSub which states an
unexpected error occured which resulted in failsafe conversation (messages
unavailable) Technical details are GetPropObject returned [0x80043200] on
line 1491 of file E:\views\CU7.0.1.28\un_Conv1\Scripted\ConvSub\MsgStack.cpp




On Mon, Sep 12, 2011 at 1:46 PM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

>  I’m confused on what product from to, but I’m guessing due to GSM you
> went Windows to Windows via COBRAS to replace old hardware?****
>
> ** **
>
> Sounds like  Unity Unified Messaging 4.0 (with Exchange 20xx) 4.0 to Unity
> Unified Messaging 7.0 (with Exchange 20xx) ****
>
> ** **
>
> Best practice is to upgrade to 4.2 then upgrade.****
>
> ** **
>
> Does the Windows Event Viewer log file provide some insight?****
>
> ** **
>
> Other than that have TAC use ADSI to view the AD attributes on accounts
> manually to compare working vs non-working.****
>
> ** **
>
> ** **
>
> Jason Aarons****
>
> Consultant****
>
> Dimension Data****
>
> 904-338-3245 mobile****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Kevin Dunn
> *Sent:* Monday, September 12, 2011 2:26 PM
> *To:* Cisco Voice
> *Subject:* [cisco-voip] Unity 4 to Unity 7 COBRAS issue****
>
> ** **
>
> ** **
>
> migrated users from 4 to 7 yesterday with COBRAS, ran Message Store Wizard
> and Permissions wizard.****
>
>  ****
>
> I see all users in the Global Subscriber Manager.  However about half the
> users log in and get a "Messages are currently unavailable" after entering
> their password.****
>
>  ****
>
> I opened a TAC case, SQL Subscriber table shows the users who don't work
> reside in a different container than those who do.  ****
>
> Those who work have a mailboxdn of****
>
>  ****
>
> cn=username, cn=Users, cn=Unity, cn=Recipients, ou=domain, ou=corporate***
> *
>
>  ****
>
> Those who don't have a mailboxdn of ****
>
>  ****
>
> cn=username, cn=Recipients, ou=domain, ou=corporate****
>
>  ****
>
> I should point out this is about 50% of our NONunified users.  All unified
> users migrated correctly and all have the same mailboxdn entry as the NON
> working users.****
>
>  ****
>
> So Far TAC has had me run Mailbox Wizard, again, Permission wizard again,
> delete a sub I know who does nto work, import them with COBRAS, delete
> subscriber again and try importing with SA... I am still getting the same
> thing.****
>
>  ****
>
> So a shout out to all those who have been here before....any ideas?  At
> this point I am willing to try just about anything...including BULK DELETE
> and IMPORT again.****
>
>  ****
>
>  ****
>
>
>
> itevomcid ****
>
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