[cisco-voip] Unity 4 to Unity 7 COBRAS issue

[Jason Aarons (AM)]

I'm confused on what product from to, but I'm guessing due to GSM you went Windows to Windows via COBRAS to replace old hardware?

Sounds like  Unity Unified Messaging 4.0 (with Exchange 20xx) 4.0 to Unity Unified Messaging 7.0 (with Exchange 20xx)

Best practice is to upgrade to 4.2 then upgrade.

Does the Windows Event Viewer log file provide some insight?

Other than that have TAC use ADSI to view the AD attributes on accounts manually to compare working vs non-working.


Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kevin Dunn
Sent: Monday, September 12, 2011 2:26 PM
To: Cisco Voice
Subject: [cisco-voip] Unity 4 to Unity 7 COBRAS issue


migrated users from 4 to 7 yesterday with COBRAS, ran Message Store Wizard and Permissions wizard.

I see all users in the Global Subscriber Manager.  However about half the users log in and get a "Messages are currently unavailable" after entering their password.

I opened a TAC case, SQL Subscriber table shows the users who don't work reside in a different container than those who do.
Those who work have a mailboxdn of

cn=username, cn=Users, cn=Unity, cn=Recipients, ou=domain, ou=corporate

Those who don't have a mailboxdn of

cn=username, cn=Recipients, ou=domain, ou=corporate

I should point out this is about 50% of our NONunified users.  All unified users migrated correctly and all have the same mailboxdn entry as the NON working users.

So Far TAC has had me run Mailbox Wizard, again, Permission wizard again, delete a sub I know who does nto work, import them with COBRAS, delete subscriber again and try importing with SA... I am still getting the same thing.

So a shout out to all those who have been here before....any ideas?  At this point I am willing to try just about anything...including BULK DELETE and IMPORT again.




itevomcid
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