[cisco-voip] Attendant Console showing all Phone Status with red X or cross

[Jamie Gale]

That's correct,

The lookup for the device will use the first device it finds alphabetically (by device name) and this is normally the CUPC device and therefore it is getting the status of these devices.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

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On Sep 13, 2011, at 10:09 AM, Jason Aarons (AM) wrote:

> It just dawned on me everyone has a Device CSFUSERNAME for CUPC 8.x in CallManager but most don’t use CUPC.  I recall shared lines will present the wrong status, right?
>  
> Jason Aarons
> Consultant
> Dimension Data
> 904-338-3245 mobile
>  
> From: Jamie Gale [mailto:jamgale at cisco.com] 
> Sent: Tuesday, September 13, 2011 9:52 AM
> To: Jason Aarons (AM)
> Cc: cisco-voip (cisco-voip at puck.nether.net)
> Subject: Re: [cisco-voip] Attendant Console showing all Phone Status with red X or cross
>  
> Jason,
>  
> You have a single user in the screenshot where BLF is displaying, have you compare the difference between that user and the other users on the CUCM?
>  
> Are the users using Extension Mobility?
> 
> Kind Regards
> 
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> IP Communications Business Unit
> jamgale at cisco.com
> D +1 919 392 4671
> M +1 919 699 4910
> 
> Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4
> 
> This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.
> 
> For corporate legal information go to:
> http://www.cisco.com/web/about/doing_business/legal/cri/index.html
> 
> 
> 
> 
> 
>  
> On Sep 13, 2011, at 9:35 AM, Jason Aarons (AM) wrote:
> 
> 
> CUEAC - Attendant Console showing all Phone Status with red X or cross
> CUCM 8.5(1)SU1
> CUEAC 8.6.1.9
>  
> Phone Presence icon shows Red X over all the phones
> 4 digit dialing, LDAP ipPhone field = 4-digit (checked AD Users and Computers matches CCMAdmin match AC)
> CUCM users synced from AD/LDAP
> CallManager User Management > End User shows 4 digit, phones have same 4 digit number
>  
> In the Attendant Console client the users Phone Status icon all showed a red X or cross (attachment). The CUPS Presence Icon is working we just have a handful that use CUPC.
>  
> Same problem but all my DNs are 4 digit and match ipphone field, etc.
> https://supportforums.cisco.com/thread/2036708
>  
> Jason Aarons
> Consultant
> Dimension Data
> 904-338-3245 mobile
>  
> <2011-09-13_090727.png>_______________________________________________
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>  

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