[cisco-voip] Postcall Survey - UCCX 7

[Matthew Loraditch]

Just store it in its own SQL database, I'm not sure how you would even store than in UCCX outside of that option anyway. I know in UCCX7 you still do have raw access to SQL, but in UCCX8 you won't and I'm not aware of any way to write custom data locally once you are on the appliance model, might as well plan ahead


Matthew G. Loraditch - CCVP, CCNA, CCDA

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim
Sent: Monday, April 02, 2012 3:30 PM
To: 'cisco-voip VOIP'
Subject: [cisco-voip] Postcall Survey - UCCX 7

Hi All,

I have few ideas, but wanted to see if anyone else has implemented a post-call survey in UCCX.  It seems like the survey itself might not be to terribly difficult to build.  The thing I'm worried about though is how I would then get the data back out of UCCX for the call center managers to report on.  They would also like an option to leave a message that would tie into the report.

Any ideas would be greatly appreciated.

Thanks,
Tim
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