[cisco-voip] Postcall Survey - UCCX 7

[Ed Leatherman]

Can you build these into the custom call variables? That way the
managers can access the information via HRC...  reporting might not be
super pretty but it wouldn't require an external database (don't you
need premium seats for that?)



On Mon, Apr 2, 2012 at 3:30 PM, Tim <bcchimp at gmail.com> wrote:
> Hi All,
>
>
>
> I have few ideas, but wanted to see if anyone else has implemented a
> post-call survey in UCCX.  It seems like the survey itself might not be to
> terribly difficult to build.  The thing I'm worried about though is how I
> would then get the data back out of UCCX for the call center managers to
> report on.  They would also like an option to leave a message that would tie
> into the report.
>
>
>
> Any ideas would be greatly appreciated.
>
>
>
> Thanks,
>
> Tim
>
>
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-- 
Ed Leatherman