[cisco-voip] Postcall Survey - UCCX 7

[Tim]

I do have premium seats, so that's not a problem.  I was thinking custom call variables, but I'd really need to build a new report for Historical Reports if I do that.  With an SQL Database, I'll also need to build a report.  Just looking at all of my options.

Thanks,
Tim

-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Monday, April 02, 2012 3:53 PM
To: Tim
Cc: cisco-voip VOIP
Subject: Re: [cisco-voip] Postcall Survey - UCCX 7

Can you build these into the custom call variables? That way the managers can access the information via HRC...  reporting might not be super pretty but it wouldn't require an external database (don't you need premium seats for that?)



On Mon, Apr 2, 2012 at 3:30 PM, Tim <bcchimp at gmail.com> wrote:
> Hi All,
>
>
>
> I have few ideas, but wanted to see if anyone else has implemented a 
> post-call survey in UCCX.  It seems like the survey itself might not 
> be to terribly difficult to build.  The thing I'm worried about though 
> is how I would then get the data back out of UCCX for the call center 
> managers to report on.  They would also like an option to leave a 
> message that would tie into the report.
>
>
>
> Any ideas would be greatly appreciated.
>
>
>
> Thanks,
>
> Tim
>
>
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--
Ed Leatherman