[cisco-voip] UCCX Queue Scripting Question.

[Adam Piasecki]

Yeah I know UCCX was designed for a Call Center, and not for the font desk
of a hotel. I'll try your suggestion and see how it works out.

Just wondering wondering if you set Connect to "NO" in the select resource
step, and manually create the connect step. Would this help at all?
Haven't tried that yet, but it didn't seem to solve my problem reading
through the documents.

Thanks for your help,
Adam


On Tue, Apr 3, 2012 at 12:48 PM, Rick Gilliam <rdg7656 at yahoo.com> wrote:

> The usual request "We want ACD but make it not work as intended" hehehee
> If this is the only group running on the site "Doesn't conflict with other
> desired groups cnfg. Change the MOH to Ring form the Pre-recorded AA then,
> it will do just that till someone picks up. Afterhours it will still RNA
> however if the step is pointed at MOH for anytime and may cause a little
> confusion or another type of service call Sir.
> Keeping in mind, this is the opposite of what most would want however Adam.
> Worth attempting?
>
> Rick Gilliam
>   *From:* Adam Piasecki <apiasecki at gmail.com>
> *To:* Rick Gilliam <rdg7656 at yahoo.com>
> *Cc:* "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> *Sent:* Tuesday, April 3, 2012 12:26 PM
> *Subject:* Re: [cisco-voip] UCCX Queue Scripting Question.
>
> They want the phone to ring if someone is calling, So i can't make them
> not ready. It's not even really a problem with the phones ringing it's what
> the caller is hearing. Even in a call center, i could see this being a
> problem.
>
> For example.
>
> [All Agents are busy pleas....] (next agent phones rings) [hold music]
> [All Agent are busy, please hold on...] (next agent phones rings)
>
> I don't think there is a fix for my scenario, I just don't see the logic
> in removing a caller from the queue branch when it's ringing rather then
> when it's answered. If there is a reason, can you please explain it.
>
> Adam
> On Tue, Apr 3, 2012 at 12:01 PM, Rick Gilliam <rdg7656 at yahoo.com> wrote:
>
>  have the Desk agent chamge the status of the Set to busy or After Work
> Call. Otherwise this would defeat ACD all together Adam.
>
> Rick Gilliam
>
>
>   *From:* Adam Piasecki <apiasecki at gmail.com>
> *To:* cisco-voip at puck.nether.net
> *Sent:* Tuesday, April 3, 2012 11:03 AM
> *Subject:* [cisco-voip] UCCX Queue Scripting Question.
>
> I use UCCX to queue front desk calls at a hotel. The problem i have is
> that the call is not staying in queue. I want the call to stay in the queue
> branch even if a agent is available and the phone is ringing. (They could
> be helping someone in person)
>
> Ideally i want the call to stay in the queue branch until it's actually
> answered, not when it's ringing. I have connect set to YES.
>
> Please let me know if there is a fix for this, or this just the way it
> works.
>
> Thanks,
> Adam
>
>
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