[cisco-voip] UCCX Queue Scripting Question.

[Adam Piasecki]

They want the phone to ring if someone is calling, So i can't make them not
ready. It's not even really a problem with the phones ringing it's what the
caller is hearing. Even in a call center, i could see this being a problem.

For example.

[All Agents are busy pleas....] (next agent phones rings) [hold music] [All
Agent are busy, please hold on...] (next agent phones rings)

I don't think there is a fix for my scenario, I just don't see the logic in
removing a caller from the queue branch when it's ringing rather then when
it's answered. If there is a reason, can you please explain it.

Adam
On Tue, Apr 3, 2012 at 12:01 PM, Rick Gilliam <rdg7656 at yahoo.com> wrote:

> have the Desk agent chamge the status of the Set to busy or After Work Call.
> Otherwise this would defeat ACD all together Adam.
>
> Rick Gilliam
> (586)731-3805
>   *From:* Adam Piasecki <apiasecki at gmail.com>
> *To:* cisco-voip at puck.nether.net
> *Sent:* Tuesday, April 3, 2012 11:03 AM
> *Subject:* [cisco-voip] UCCX Queue Scripting Question.
>
> I use UCCX to queue front desk calls at a hotel. The problem i have is
> that the call is not staying in queue. I want the call to stay in the queue
> branch even if a agent is available and the phone is ringing. (They could
> be helping someone in person)
>
> Ideally i want the call to stay in the queue branch until it's actually
> answered, not when it's ringing. I have connect set to YES.
>
> Please let me know if there is a fix for this, or this just the way it
> works.
>
> Thanks,
> Adam
>
>
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