[cisco-voip] UCCX Queue Scripting Question.

[Rick Gilliam]

have the Desk agent chamge the status of the Set to busy or After Work Call. Otherwise this would defeat ACD all together Adam.


Rick Gilliam
(586)731-3805

From: Adam Piasecki <apiasecki at gmail.com>
To: cisco-voip at puck.nether.net 
Sent: Tuesday, April 3, 2012 11:03 AM
Subject: [cisco-voip] UCCX Queue Scripting Question.


I use UCCX to queue front desk calls at a hotel. The problem i have is that the call is not staying in queue. I want the call to stay in the queue branch even if a agent is available and the phone is ringing. (They could be helping someone in person)

Ideally i want the call to stay in the queue branch until it's actually answered, not when it's ringing. I have connect set to YES.

Please let me know if there is a fix for this, or this just the way it works.

Thanks,
Adam


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