[cisco-voip] Additional Entitlement Required - UC Plugins?

[Ted Nugent]

Yeah I did, I'm waiting to here back...

On Mon, Apr 9, 2012 at 2:25 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

>  Cisco service contract information indicates you are not authorized to
> download software for the following product(s): *Cisco Unified
> Communications with IBM Lotus* If you are downloading from the Cart,
> please remove software for the product(s) listed above to proceed with
> other software downloads.  Or, if you feel this message is in error, please:
>
>    1. Email technical support <ent-dl at cisco.com> for 24x7 assistance. To
>    expedite your request, please include the following information:
>       - User ID (Cisco.com ID used to download software)
>       - Contact Name
>       - Company Name
>       - Contract Number
>       - Product ID
>       - Desired Software Release or File Name
>       - Please include a screen shot of this page
>
>
> You need to email them and ask what's up.
>
> -Ryan
>
> On Apr 9, 2012, at 11:45 AM, Ted Nugent wrote:
>
> Does anyone know what entitlement you need to download "*Cisco Unified
> Communications Plug-ins 8.5(1) for IBM Lotus Sametime"*
> I would have thought this was all part of CUWL/ESW
> but that's obviously not the case since I have multiple ESW
> #s associated with my CCO account.
> Everything I can see about PCAP say that this is a "Free Plugin", so why
> would Cisco require entitlement and where the heck does it come from?
> The ordering guides don't even mention this only the Domino Viewmail
> plugin.
> Ted
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>
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