[cisco-voip] Caller ID on hunt group?

[Tim Reimers]

Hi everyone -

 

I have a question about a hunt group -

 

Is it possible to configure a 'message' of some sort to tell people in
the hunt group  when they are receiving a call from the hunt group pilot
vs a call directly to their line?

People want to answer the phone differently if the call round-robined to
them from the hunt group vs being a call directly to them.

 

I don't think they're seeing 'call from <hunt group>" - they are seeing
the CLID of the outside caller, which is what they'd eventually want to
see a few seconds later.

 

I suspect the best thing would be "Call from Hunt Group" while the line
is ringing, and then when they answer, the display switches to showing
the CLID of the outside caller.

 

This is UCM 7.15, basic hunt group, not IPCC or anything complicated
like that..

 

Thanks, Tim

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