[cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

[Matthew Loraditch]

To Wrap around to the group, it appears I hit this bug: CSCtt18005 CM 8.6.2 Upgrade Failing Due to NTP Reachability

TAC took a look at the logs, and for some reason my subscriber could not reach my publisher for NTP during the upgrade. Despite the fact that AFAIK, the publisher was fully online during the upgrade process and during the switch-version and reboot of the subscriber. None of my monitoring tools nor the server itself indicate it went offline at any time while the subscriber was doing its thing.

Recovered to inactive partition and re-ran the upgrade and it completed successfully.

Thanks Wes, et al. for the help.

Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, April 24, 2012 9:56 AM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

you can use the recovery disk to switch to inactive.

/wes

On Apr 24, 2012, at 9:04 AM, Matthew Loraditch wrote:


I can't get grub to stop so I can boot to the inactive partition and RTMT and file get don't work. I get errors on both. I'm going to start rebuilding but I've got the space to keep the old vm around so if you have any further ideas for getting the files I can do it.


Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>


From: Wes Sisk [mailto:wsisk at cisco.com]<mailto:[mailto:wsisk at cisco.com]>
Sent: Monday, April 23, 2012 2:26 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

Yep, RTMT should get it.
https://supportforums.cisco.com/docs/DOC-16943
Cisco Database Installation Service
Install and Upgrade Logs

if you rebooted to the old version then retrieve from inactive partition. If you're still on the new version with everything failing then you may have to use CLI. If using CLI the paths are stated in the doc cited above. 'file get ....'

/wes


On Apr 23, 2012, at 1:27 PM, Matthew Loraditch wrote:

Will RTMT work? If not what's the best way to pull manually? Heck I can get you the whole VHD if you'd like to take a look. I'm going to proceed with the rebuild but it'd be neat to know what happened

From: Wes Sisk [mailto:wsisk at cisco.com]<mailto:[mailto:wsisk at cisco.com]>
Sent: Monday, April 23, 2012 11:29 AM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

Most likely either readonly file system OR selinux context did not get set correctly during upgrade. Rebuild is likely the fastest recovery.

Any clues to what went awry would be in the install/upgrade log.  It would be great to pull the install/upgrade logs prior to rebuild.

/wes


On Apr 22, 2012, at 11:22 PM, Matthew Loraditch wrote:




Upgraded the pub, upgraded the sub, switch-version on Pub ok, everything online, do switch-version sub and get this on CLI Login after boot:

/usr/local/platform/bin/cliscript.sh: line 134: /usr/local/bin/base_scripts/xmlfoo: Permission denied
/usr/local/platform/bin/cliscript.sh: line 144: /usr/local/bin/base_scripts/xmlfoo: Permission denied
Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission denied)
        at java.io.RandomAccessFile.open(Native Method)
        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
and it goes on


Googled around, searched the bug toolkit and didn't find anything similar. Was coming from 8.6.1. Several CLI commands are unavailable, can't switch version back, or even reboot from CLI

My plan at the moment is just to rebuild the server tomorrow. Tomcat runs but just give the main page saying no products installed, and the remote account CLIs are also unavailable so I don't see what TAC could do seeing as I can't get them in with root to fix anything. Tried to boot back to the other partition just for fun, and Grub must be set to 0 seconds. Not sure that that would even work or get me anywhere but still.

If anyone has any good ideas i'll take them.



Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
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