[cisco-voip] amend the work time after a call has been completed.

[Hemal Shah]

Followed your instructions and it worked.
Thanks Anthony for your help.

On Fri, Apr 27, 2012 at 11:44 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Hi Hemal,
>
> It sounds like you have Unified Contact Center Express (aka CRS, CRS
> Express, IPCC, IPCC Express, CCX, or UCCX).
>
> If that is the case, then yes you can manage the work state of your Agents.
>
> Your options are:
>
>    - Automatically after each call
>       - You configure this option at the Contact Service Queue (aka CSQ)
>       level within the AppAdmin web page, and you would change the Automatic Work
>       setting to True.  If you do not specify a Time Limit below this setting,
>       then the Agent has to manually return to the Ready state.  If you do
>       specify a Time Limit, then the Agent will automatically be put back into
>       the Ready state when the timer expires.  The time limit also applies to the
>       next option.
>
>       - Agent does it manually during each call
>       - You don't have to do much of anything to make this work, as this
>       works by default.  There will be a folder icon in the toolbar of Cisco
>       Agent Desktop (aka CAD) which the Agent must press during the call, to
>       indicate that they would like after call work time.  If no Time Limit is
>       defined at the CSQ level within the AppAdmin web page, then the Agent has
>       to manually return to the Ready state.  If you do specify a Time Limit,
>       then the Agent will automatically be put back into the Ready state when the
>       timer expires.
>
> Hope that helps you out.  Your question was pretty vague.
>
> -Anthony Holloway
>
> On Thu, Apr 26, 2012 at 10:07 PM, Hemal Shah <purvi.hemal at gmail.com>wrote:
>
>> Hi,
>> Is it possible to  amend the work time after a call has been completed.
>>
>> For example I want to be able to check what the current work time is
>> after a call, say 20 seconds, and I want to increase it to say 30 seconds
>> before the next call comes through.
>>
>> This is one of my ticket. I am not sure whether call manager can perform
>> the above mentioned task.
>> Any suggestions?
>> Thanks
>> Hemal
>>
>>
>> _______________________________________________
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>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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