[cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

[JP Senior]

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random users would pick up the phone, it would auto-dial the most recent caller in the call history list.  The fix was to move us to to 9.1(2)S.  We're now running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker in an idle phone".
As you mentioned, the only workaround was for a user to reset their own phone.
Sometimes a hard reset (pulling power) would last a few days without the problem compared to a soft-reset.


-JP Senior

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S) where randomly a phone will attempt to auto dial a number when the handset is lifted / speaker button is pressed? Looking at the directory it was a number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open. The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't manually replicate the problem.

We are running CUCM 8.5 and 7965's. 

I found a similar bug that I hope has not been brought back to life with the new code.

CSCtz29414 Bug Details 


7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button 
Symptom:
When a 7942/62 phone is populated with call history records (e.g. received/placed/missed calls), the endpoint will auto-dial the number contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record prior to pressing speaker button to go off-hook. Phone will continue to auto-dial the number listed in Call History once error condition is experienced.

Workaround:
Reset IP Phone to clear error condition 

1st Found-In 
9.2(3) 

Fixed-In 
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22 


Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.






The contents of this message may contain confidential and/or privileged
subject matter. If this message has been received in error, please contact
the sender and delete all copies. Like other forms of communication,
e-mail communications may be vulnerable to interception by unauthorized
parties. If you do not wish us to communicate with you by e-mail, please
notify us at your earliest convenience. In the absence of such
notification, your consent is assumed. Should you choose to allow us to
communicate by e-mail, we will not take any additional security measures
(such as encryption) unless specifically requested.