[cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

[Aaron Riemer]

Wow ok. We are running the very latest firmware though and I don't want to
roll back.

I think we need to go to 8.6 to resolve perhaps.

Thanks for posting.

Aaron.

-----Original Message-----
From: JP Senior [mailto:SeniorJ at bennettjones.com] 
Sent: Thursday, 9 August 2012 1:11 AM
To: Aaron Riemer; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
users would pick up the phone, it would auto-dial the most recent caller in
the call history list.  The fix was to move us to to 9.1(2)S.  We're now
running 9.2(1)S in a stable environment on 8.6.
Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
in an idle phone".
As you mentioned, the only workaround was for a user to reset their own
phone.
Sometimes a hard reset (pulling power) would last a few days without the
problem compared to a soft-reset.


-JP Senior

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aaron Riemer
Sent: 06 August 2012 7:57 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

Hi Guys,

Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
where randomly a phone will attempt to auto dial a number when the handset
is lifted / speaker button is pressed? Looking at the directory it was a
number in the missed call list (5th in the list to be precise).

I have seen this with my own eyes and can confirm the directory is not open.
The only fix seems to be a reset of the phone.

We have had multiple phones report of this issue but so far we can't
manually replicate the problem.

We are running CUCM 8.5 and 7965's. 

I found a similar bug that I hope has not been brought back to life with the
new code.

CSCtz29414 Bug Details 


7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button 
Symptom:
When a 7942/62 phone is populated with call history records (e.g.
received/placed/missed calls), the endpoint will auto-dial the number
contained in its call history when the speaker button is pressed.

Conditions:
IP Phone Call History contains Received/Placed/Missed Phone number record
prior to pressing speaker button to go off-hook. Phone will continue to
auto-dial the number listed in Call History once error condition is
experienced.

Workaround:
Reset IP Phone to clear error condition 

1st Found-In 
9.2(3) 

Fixed-In 
9.2(3)ES7
9.3(1)TH2.2
9.2(3)MN1.22 


Anyone had similar issues? Would be great to hear from you.

Cheers,

Aaron.






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