[cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug

[Tim Smith]

Hi Guys,

In any of your cases did the phones require stimulus? i.e. the speaker
button, or did they just decide to randomly dial numbers at other times by
themselves?
I have a 9971 (SIP) on CME, that decides to make calls by itself at random
times.
Completely different call control and protocol, but just curious really.

On the firmware. Ask TAC if the fix in 9.2(1)S is included in the version
of firmware you are running.

Cheers,

Tim

On 9 August 2012 21:10, Aaron Riemer <ariemer at amnet.net.au> wrote:

> Wow ok. We are running the very latest firmware though and I don't want to
> roll back.
>
> I think we need to go to 8.6 to resolve perhaps.
>
> Thanks for posting.
>
> Aaron.
>
> -----Original Message-----
> From: JP Senior [mailto:SeniorJ at bennettjones.com]
> Sent: Thursday, 9 August 2012 1:11 AM
> To: Aaron Riemer; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Yes, I have had the identical problem here on 7975G and CUCM 8.0.3 - random
> users would pick up the phone, it would auto-dial the most recent caller in
> the call history list.  The fix was to move us to to 9.1(2)S.  We're now
> running 9.2(1)S in a stable environment on 8.6.
> Cisco TAC quoted me CSCtj76712 - "Call is auto dialed when pressing speaker
> in an idle phone".
> As you mentioned, the only workaround was for a user to reset their own
> phone.
> Sometimes a hard reset (pulling power) would last a few days without the
> problem compared to a soft-reset.
>
>
> -JP Senior
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aaron Riemer
> Sent: 06 August 2012 7:57 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 7965's running SCCP45.9-3-1-1S auto dial bug
>
> Hi Guys,
>
> Has anyone yet run into a bug in the new SCCP firmware (SCCP45.9-3-1-1S)
> where randomly a phone will attempt to auto dial a number when the handset
> is lifted / speaker button is pressed? Looking at the directory it was a
> number in the missed call list (5th in the list to be precise).
>
> I have seen this with my own eyes and can confirm the directory is not
> open.
> The only fix seems to be a reset of the phone.
>
> We have had multiple phones report of this issue but so far we can't
> manually replicate the problem.
>
> We are running CUCM 8.5 and 7965's.
>
> I found a similar bug that I hope has not been brought back to life with
> the
> new code.
>
> CSCtz29414 Bug Details
>
>
> 7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button
> Symptom:
> When a 7942/62 phone is populated with call history records (e.g.
> received/placed/missed calls), the endpoint will auto-dial the number
> contained in its call history when the speaker button is pressed.
>
> Conditions:
> IP Phone Call History contains Received/Placed/Missed Phone number record
> prior to pressing speaker button to go off-hook. Phone will continue to
> auto-dial the number listed in Call History once error condition is
> experienced.
>
> Workaround:
> Reset IP Phone to clear error condition
>
> 1st Found-In
> 9.2(3)
>
> Fixed-In
> 9.2(3)ES7
> 9.3(1)TH2.2
> 9.2(3)MN1.22
>
>
> Anyone had similar issues? Would be great to hear from you.
>
> Cheers,
>
> Aaron.
>
>
>
>
>
>
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