[cisco-voip] Troubleshooting Unity issues

[Lelio Fulgenzi]

first thing i would try is the port status monitor tool available from ciscounitytools.com. 

compare the two scenarios, usually that will tell you why it's not attempting subscriber login. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Candese Perez" <trigena at gmail.com> 
To: "cisco-voip at puck.nether.net VOIP" <cisco-voip at puck.nether.net> 
Sent: Thursday, 9 August, 2012 4:25:22 PM 
Subject: [cisco-voip] Troubleshooting Unity issues 

We are troubleshooting an issue with users in Unity when accessing their voicemail by selecting the messages button, they are still prompted to enter the mailbox #. 

Any ideas on why this may not be working for some users and working for others? 

This environment is Unity 5.x, integrated with AD domain and Exchange. 

Thanks! 

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