[cisco-voip] Troubleshooting Unity issues

[Jason Aarons (AM)]

DTMF issues?

I know Unity Connection has a service parameter to disable the UserID on PIN failure....not sure if Unity has it, but might help you.  The Enter your userID after pin failure is annoying...


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Candese Perez
Sent: Thursday, August 09, 2012 4:25 PM
To: cisco-voip at puck.nether.net VOIP
Subject: [cisco-voip] Troubleshooting Unity issues



We are troubleshooting an issue with users in Unity when accessing their voicemail by selecting the messages button, they are still prompted to enter the mailbox #.

Any ideas on why this may not be working for some users and working for others?

This environment is Unity 5.x, integrated with AD domain and Exchange.

Thanks!


itevomcid
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