[cisco-voip] strange uccx 7.0 issue

[Ryan LaFountain (rlafount)]

Hi Erick,

With the symptoms you've described I would look for some type of call loop. If that isn't it, send along the MIVR traces and the call information, time, etc. and I'll check 'em out.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>>
Date: Friday, August 10, 2012 3:59 PM
To: cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] strange uccx 7.0 issue

I have a really strange issue.  I have 1 trigger misbehaving across the WAN.

The number comes in at the remote site as 1234, should play prompts if the agents are busy or do it's normal agent selection routine. This works fine dialing 1234 from a cisco phone.  When an outside caller calls 555-555-1234 the call maxes out our configured maximum sessions in short order and reserves all of the available agents.

Anyone seen this kind of behavior before?  Any ideas as to what to look for in the logs/traces?

It shouldn't be a codec mismatch or  I would expect a fast busy.

Thanks!

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