[cisco-voip] strange uccx 7.0 issue
Erick Wellnitz
ewellnitzvoip at gmail.com
Fri Aug 10 17:04:56 EDT 2012
Ryan,
Attached are three MIVR logs from the timeframe surrounding one of the
calls yesterday.
Any external call to 1234 exhibits the same behavior. Time of call was
15:44
I see a lot of exceptions but I'm really rusty on reading these logs.
On Fri, Aug 10, 2012 at 3:32 PM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:
> Hi Erick,
>
> With the symptoms you've described I would look for some type of call
> loop. If that isn't it, send along the MIVR traces and the call
> information, time, etc. and I'll check 'em out.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M – F 9:00am – 5:00pm
>
> From: Erick Wellnitz <ewellnitzvoip at gmail.com>
> Date: Friday, August 10, 2012 3:59 PM
> To: cisco-voip <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] strange uccx 7.0 issue
>
> I have a really strange issue. I have 1 trigger misbehaving across the
> WAN.
>
> The number comes in at the remote site as 1234, should play prompts if
> the agents are busy or do it's normal agent selection routine. This works
> fine dialing 1234 from a cisco phone. When an outside caller calls
> 555-555-1234 the call maxes out our configured maximum sessions in short
> order and reserves all of the available agents.
>
> Anyone seen this kind of behavior before? Any ideas as to what to look
> for in the logs/traces?
>
> It shouldn't be a codec mismatch or I would expect a fast busy.
>
> Thanks!
>
>
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8339524: Aug 09 14:27:00.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=280 } 8339525: Aug 09 14:27:00.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339526: Aug 09 14:27:00.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=280 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339527: Aug 09 14:27:00.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339528: Aug 09 14:27:00.377 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8339529: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339530: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339531: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339532: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8339533: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8339534: Aug 09 14:27:00.377 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8339535: Aug 09 14:27:02.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600671, agentID=sbee } 8339536: Aug 09 14:27:02.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339537: Aug 09 14:27:02.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600671, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339538: Aug 09 14:27:02.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339539: Aug 09 14:27:03.252 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600672, agentID=mfoltz } 8339540: Aug 09 14:27:03.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339541: Aug 09 14:27:03.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600672, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339542: Aug 09 14:27:03.252 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339543: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796451 SkillGroupNum=10 } 8339544: Aug 09 14:27:06.815 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796451 8339545: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339546: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796451 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339547: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339548: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796452 SkillGroupNum=12 } 8339549: Aug 09 14:27:06.815 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796452 8339550: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339551: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796452 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:06 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339552: Aug 09 14:27:06.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339553: Aug 09 14:27:06.830 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796453 SkillGroupNum=13 } 8339554: Aug 09 14:27:06.830 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796453 8339555: Aug 09 14:27:06.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339556: Aug 09 14:27:06.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796453 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339557: Aug 09 14:27:06.830 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339558: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796454 SkillGroupNum=14 } 8339559: Aug 09 14:27:06.846 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796454 8339560: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339561: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796454 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339562: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339563: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796455 SkillGroupNum=7 } 8339564: Aug 09 14:27:06.846 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796455 8339565: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339566: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796455 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339567: Aug 09 14:27:06.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339568: Aug 09 14:27:07.221 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344540427221 8339569: Aug 09 14:27:07.221 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344540427221 done. 8339570: Aug 09 14:27:09.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600673, agentID=cangelini } 8339571: Aug 09 14:27:09.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339572: Aug 09 14:27:09.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600673, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339573: Aug 09 14:27:09.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339574: Aug 09 14:27:12.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600674, agentID=sbee } 8339575: Aug 09 14:27:12.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339576: Aug 09 14:27:12.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600674, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339577: Aug 09 14:27:12.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339578: Aug 09 14:27:13.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600675, agentID=mfoltz } 8339579: Aug 09 14:27:13.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339580: Aug 09 14:27:13.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600675, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339581: Aug 09 14:27:13.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339582: Aug 09 14:27:14.721 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=336 } 8339583: Aug 09 14:27:14.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339584: Aug 09 14:27:14.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=336 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339585: Aug 09 14:27:14.721 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339586: Aug 09 14:27:16.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=956 } 8339587: Aug 09 14:27:16.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339588: Aug 09 14:27:16.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=956 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339589: Aug 09 14:27:16.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339590: Aug 09 14:27:16.862 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796456 SkillGroupNum=10 } 8339591: Aug 09 14:27:16.862 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796456 8339592: Aug 09 14:27:16.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339593: Aug 09 14:27:16.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796456 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339594: Aug 09 14:27:16.862 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339595: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796457 SkillGroupNum=12 } 8339596: Aug 09 14:27:16.877 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796457 8339597: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339598: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796457 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:16 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339599: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339600: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796458 SkillGroupNum=13 } 8339601: Aug 09 14:27:16.877 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796458 8339602: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339603: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796458 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339604: Aug 09 14:27:16.877 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339605: Aug 09 14:27:16.893 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796459 SkillGroupNum=14 } 8339606: Aug 09 14:27:16.893 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796459 8339607: Aug 09 14:27:16.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339608: Aug 09 14:27:16.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796459 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339609: Aug 09 14:27:16.893 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339610: Aug 09 14:27:16.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796460 SkillGroupNum=7 } 8339611: Aug 09 14:27:16.909 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796460 8339612: Aug 09 14:27:16.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339613: Aug 09 14:27:16.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796460 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339614: Aug 09 14:27:16.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339615: Aug 09 14:27:19.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=487 } 8339616: Aug 09 14:27:19.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339617: Aug 09 14:27:19.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=487 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339618: Aug 09 14:27:19.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339619: Aug 09 14:27:19.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600676, agentID=cangelini } 8339620: Aug 09 14:27:19.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339621: Aug 09 14:27:19.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600676, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339622: Aug 09 14:27:19.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339623: Aug 09 14:27:20.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54077 } 8339624: Aug 09 14:27:20.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339625: Aug 09 14:27:20.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54077 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339626: Aug 09 14:27:20.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339627: Aug 09 14:27:22.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600677, agentID=sbee } 8339628: Aug 09 14:27:22.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339629: Aug 09 14:27:22.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600677, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339630: Aug 09 14:27:22.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339631: Aug 09 14:27:23.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796461 } 8339632: Aug 09 14:27:23.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339633: Aug 09 14:27:23.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796461 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339634: Aug 09 14:27:23.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339635: Aug 09 14:27:23.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600678, agentID=mfoltz } 8339636: Aug 09 14:27:23.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339637: Aug 09 14:27:23.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600678, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339638: Aug 09 14:27:23.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339639: Aug 09 14:27:26.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796462 SkillGroupNum=10 } 8339640: Aug 09 14:27:26.909 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796462 8339641: Aug 09 14:27:26.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339642: Aug 09 14:27:26.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796462 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339643: Aug 09 14:27:26.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339644: Aug 09 14:27:26.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796463 SkillGroupNum=12 } 8339645: Aug 09 14:27:26.924 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796463 8339646: Aug 09 14:27:26.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339647: Aug 09 14:27:26.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796463 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:26 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339648: Aug 09 14:27:26.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339649: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796464 SkillGroupNum=13 } 8339650: Aug 09 14:27:26.940 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796464 8339651: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339652: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796464 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339653: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339654: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796465 SkillGroupNum=14 } 8339655: Aug 09 14:27:26.940 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796465 8339656: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339657: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796465 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339658: Aug 09 14:27:26.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339659: Aug 09 14:27:26.956 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796466 SkillGroupNum=7 } 8339660: Aug 09 14:27:26.956 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796466 8339661: Aug 09 14:27:26.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339662: Aug 09 14:27:26.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796466 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339663: Aug 09 14:27:26.956 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339664: Aug 09 14:27:28.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600679 } 8339665: Aug 09 14:27:28.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339666: Aug 09 14:27:28.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600679 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339667: Aug 09 14:27:28.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339668: Aug 09 14:27:28.768 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=860 } 8339669: Aug 09 14:27:28.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339670: Aug 09 14:27:28.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=860 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339671: Aug 09 14:27:28.768 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339672: Aug 09 14:27:29.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600680, agentID=cangelini } 8339673: Aug 09 14:27:29.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339674: Aug 09 14:27:29.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600680, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339675: Aug 09 14:27:29.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339676: Aug 09 14:27:30.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=281 } 8339677: Aug 09 14:27:30.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339678: Aug 09 14:27:30.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=281 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339679: Aug 09 14:27:30.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339680: Aug 09 14:27:33.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600681, agentID=sbee } 8339681: Aug 09 14:27:33.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339682: Aug 09 14:27:33.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600681, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339683: Aug 09 14:27:33.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339684: Aug 09 14:27:34.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600682, agentID=mfoltz } 8339685: Aug 09 14:27:34.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339686: Aug 09 14:27:34.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600682, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339687: Aug 09 14:27:34.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339688: Aug 09 14:27:36.971 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796467 SkillGroupNum=10 } 8339689: Aug 09 14:27:36.971 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796467 8339690: Aug 09 14:27:36.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339691: Aug 09 14:27:36.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796467 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339692: Aug 09 14:27:36.971 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339693: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796468 SkillGroupNum=12 } 8339694: Aug 09 14:27:36.987 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796468 8339695: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339696: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796468 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:36 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339697: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339698: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796469 SkillGroupNum=13 } 8339699: Aug 09 14:27:36.987 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796469 8339700: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339701: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796469 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339702: Aug 09 14:27:36.987 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339703: Aug 09 14:27:37.003 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796470 SkillGroupNum=14 } 8339704: Aug 09 14:27:37.003 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796470 8339705: Aug 09 14:27:37.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339706: Aug 09 14:27:37.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796470 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339707: Aug 09 14:27:37.003 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339708: Aug 09 14:27:37.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796471 SkillGroupNum=7 } 8339709: Aug 09 14:27:37.018 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796471 8339710: Aug 09 14:27:37.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339711: Aug 09 14:27:37.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796471 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339712: Aug 09 14:27:37.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339713: Aug 09 14:27:40.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600683, agentID=cangelini } 8339714: Aug 09 14:27:40.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339715: Aug 09 14:27:40.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600683, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339716: Aug 09 14:27:40.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339717: Aug 09 14:27:43.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600684, agentID=sbee } 8339718: Aug 09 14:27:43.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339719: Aug 09 14:27:43.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600684, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339720: Aug 09 14:27:43.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339721: Aug 09 14:27:44.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600685, agentID=mfoltz } 8339722: Aug 09 14:27:44.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339723: Aug 09 14:27:44.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600685, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339724: Aug 09 14:27:44.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339725: Aug 09 14:27:44.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=337 } 8339726: Aug 09 14:27:44.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339727: Aug 09 14:27:44.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=337 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339728: Aug 09 14:27:44.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339729: Aug 09 14:27:46.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=957 } 8339730: Aug 09 14:27:46.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339731: Aug 09 14:27:46.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=957 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339732: Aug 09 14:27:46.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339733: Aug 09 14:27:47.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796472 SkillGroupNum=10 } 8339734: Aug 09 14:27:47.019 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796472 8339735: Aug 09 14:27:47.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339736: Aug 09 14:27:47.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796472 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339737: Aug 09 14:27:47.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339738: Aug 09 14:27:47.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796473 SkillGroupNum=12 } 8339739: Aug 09 14:27:47.034 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796473 8339740: Aug 09 14:27:47.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339741: Aug 09 14:27:47.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796473 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339742: Aug 09 14:27:47.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339743: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796474 SkillGroupNum=13 } 8339744: Aug 09 14:27:47.050 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796474 8339745: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339746: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796474 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339747: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339748: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796475 SkillGroupNum=14 } 8339749: Aug 09 14:27:47.050 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796475 8339750: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339751: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796475 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339752: Aug 09 14:27:47.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339753: Aug 09 14:27:47.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796476 SkillGroupNum=7 } 8339754: Aug 09 14:27:47.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796476 8339755: Aug 09 14:27:47.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339756: Aug 09 14:27:47.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796476 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339757: Aug 09 14:27:47.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339758: Aug 09 14:27:49.440 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=488 } 8339759: Aug 09 14:27:49.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339760: Aug 09 14:27:49.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=488 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339761: Aug 09 14:27:49.440 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339762: Aug 09 14:27:50.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54078 } 8339763: Aug 09 14:27:50.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339764: Aug 09 14:27:50.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54078 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339765: Aug 09 14:27:50.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339766: Aug 09 14:27:50.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600686, agentID=cangelini } 8339767: Aug 09 14:27:50.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339768: Aug 09 14:27:50.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600686, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339769: Aug 09 14:27:50.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339770: Aug 09 14:27:53.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796477 } 8339771: Aug 09 14:27:53.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339772: Aug 09 14:27:53.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796477 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339773: Aug 09 14:27:53.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339774: Aug 09 14:27:53.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600687, agentID=sbee } 8339775: Aug 09 14:27:53.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339776: Aug 09 14:27:53.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600687, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339777: Aug 09 14:27:53.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339778: Aug 09 14:27:54.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600688, agentID=mfoltz } 8339779: Aug 09 14:27:54.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339780: Aug 09 14:27:54.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600688, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339781: Aug 09 14:27:54.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339782: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796478 SkillGroupNum=10 } 8339783: Aug 09 14:27:57.081 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796478 8339784: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339785: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796478 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339786: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339787: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796479 SkillGroupNum=12 } 8339788: Aug 09 14:27:57.081 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796479 8339789: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339790: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796479 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339791: Aug 09 14:27:57.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339792: Aug 09 14:27:57.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796480 SkillGroupNum=13 } 8339793: Aug 09 14:27:57.097 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796480 8339794: Aug 09 14:27:57.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339795: Aug 09 14:27:57.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796480 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339796: Aug 09 14:27:57.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339797: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796481 SkillGroupNum=14 } 8339798: Aug 09 14:27:57.112 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796481 8339799: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339800: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796481 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339801: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339802: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796482 SkillGroupNum=7 } 8339803: Aug 09 14:27:57.112 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796482 8339804: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339805: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796482 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:27:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339806: Aug 09 14:27:57.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339807: Aug 09 14:27:58.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600689 } 8339808: Aug 09 14:27:58.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339809: Aug 09 14:27:58.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600689 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339810: Aug 09 14:27:58.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339811: Aug 09 14:27:58.769 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=861 } 8339812: Aug 09 14:27:58.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339813: Aug 09 14:27:58.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=861 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339814: Aug 09 14:27:58.769 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339815: Aug 09 14:28:00.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=282 } 8339816: Aug 09 14:28:00.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339817: Aug 09 14:28:00.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=282 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339818: Aug 09 14:28:00.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339819: Aug 09 14:28:00.378 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8339820: Aug 09 14:28:00.378 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8339821: Aug 09 14:28:00.597 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600690, agentID=cangelini } 8339822: Aug 09 14:28:00.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339823: Aug 09 14:28:00.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600690, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339824: Aug 09 14:28:00.597 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339825: Aug 09 14:28:03.769 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600691, agentID=sbee } 8339826: Aug 09 14:28:03.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339827: Aug 09 14:28:03.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600691, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339828: Aug 09 14:28:03.769 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339829: Aug 09 14:28:04.769 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600692, agentID=mfoltz } 8339830: Aug 09 14:28:04.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339831: Aug 09 14:28:04.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600692, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339832: Aug 09 14:28:04.769 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339833: Aug 09 14:28:05.378 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8339834: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339835: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339836: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8339837: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8339838: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8339839: Aug 09 14:28:05.378 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8339840: Aug 09 14:28:07.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796483 SkillGroupNum=10 } 8339841: Aug 09 14:28:07.128 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796483 8339842: Aug 09 14:28:07.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339843: Aug 09 14:28:07.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796483 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339844: Aug 09 14:28:07.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339845: Aug 09 14:28:07.144 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796484 SkillGroupNum=12 } 8339846: Aug 09 14:28:07.144 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796484 8339847: Aug 09 14:28:07.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339848: Aug 09 14:28:07.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796484 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339849: Aug 09 14:28:07.144 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339850: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796485 SkillGroupNum=13 } 8339851: Aug 09 14:28:07.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796485 8339852: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339853: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796485 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339854: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339855: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796486 SkillGroupNum=14 } 8339856: Aug 09 14:28:07.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796486 8339857: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339858: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796486 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339859: Aug 09 14:28:07.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339860: Aug 09 14:28:07.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796487 SkillGroupNum=7 } 8339861: Aug 09 14:28:07.175 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796487 8339862: Aug 09 14:28:07.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339863: Aug 09 14:28:07.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796487 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339864: Aug 09 14:28:07.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339865: Aug 09 14:28:10.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600693, agentID=cangelini } 8339866: Aug 09 14:28:10.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339867: Aug 09 14:28:10.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600693, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339868: Aug 09 14:28:10.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339869: Aug 09 14:28:13.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600694, agentID=sbee } 8339870: Aug 09 14:28:13.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339871: Aug 09 14:28:13.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600694, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339872: Aug 09 14:28:13.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339873: Aug 09 14:28:14.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=338 } 8339874: Aug 09 14:28:14.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339875: Aug 09 14:28:14.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=338 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339876: Aug 09 14:28:14.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8339877: Aug 09 14:28:15.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600695, agentID=mfoltz } 8339878: Aug 09 14:28:15.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339879: Aug 09 14:28:15.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600695, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339880: Aug 09 14:28:15.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339881: Aug 09 14:28:16.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=958 } 8339882: Aug 09 14:28:16.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339883: Aug 09 14:28:16.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=958 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339884: Aug 09 14:28:16.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8339885: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796488 SkillGroupNum=10 } 8339886: Aug 09 14:28:17.191 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796488 8339887: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339888: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796488 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339889: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339890: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796489 SkillGroupNum=12 } 8339891: Aug 09 14:28:17.191 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796489 8339892: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339893: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796489 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339894: Aug 09 14:28:17.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339895: Aug 09 14:28:17.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796490 SkillGroupNum=13 } 8339896: Aug 09 14:28:17.207 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796490 8339897: Aug 09 14:28:17.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339898: Aug 09 14:28:17.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796490 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339899: Aug 09 14:28:17.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339900: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796491 SkillGroupNum=14 } 8339901: Aug 09 14:28:17.222 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796491 8339902: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339903: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796491 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339904: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339905: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796492 SkillGroupNum=7 } 8339906: Aug 09 14:28:17.222 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796492 8339907: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339908: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796492 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339909: Aug 09 14:28:17.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339910: Aug 09 14:28:19.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=489 } 8339911: Aug 09 14:28:19.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339912: Aug 09 14:28:19.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=489 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339913: Aug 09 14:28:19.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8339914: Aug 09 14:28:20.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54079 } 8339915: Aug 09 14:28:20.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339916: Aug 09 14:28:20.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54079 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339917: Aug 09 14:28:20.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8339918: Aug 09 14:28:21.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600696, agentID=cangelini } 8339919: Aug 09 14:28:21.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339920: Aug 09 14:28:21.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600696, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339921: Aug 09 14:28:21.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339922: Aug 09 14:28:23.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796493 } 8339923: Aug 09 14:28:23.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339924: Aug 09 14:28:23.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796493 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339925: Aug 09 14:28:23.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339926: Aug 09 14:28:24.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600697, agentID=sbee } 8339927: Aug 09 14:28:24.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339928: Aug 09 14:28:24.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600697, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339929: Aug 09 14:28:24.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339930: Aug 09 14:28:25.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600698, agentID=mfoltz } 8339931: Aug 09 14:28:25.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339932: Aug 09 14:28:25.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600698, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339933: Aug 09 14:28:25.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339934: Aug 09 14:28:27.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796494 SkillGroupNum=10 } 8339935: Aug 09 14:28:27.238 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796494 8339936: Aug 09 14:28:27.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339937: Aug 09 14:28:27.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796494 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339938: Aug 09 14:28:27.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339939: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796495 SkillGroupNum=12 } 8339940: Aug 09 14:28:27.254 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796495 8339941: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339942: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796495 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339943: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339944: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796496 SkillGroupNum=13 } 8339945: Aug 09 14:28:27.254 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796496 8339946: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339947: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796496 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339948: Aug 09 14:28:27.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339949: Aug 09 14:28:27.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796497 SkillGroupNum=14 } 8339950: Aug 09 14:28:27.269 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796497 8339951: Aug 09 14:28:27.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339952: Aug 09 14:28:27.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796497 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339953: Aug 09 14:28:27.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339954: Aug 09 14:28:27.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796498 SkillGroupNum=7 } 8339955: Aug 09 14:28:27.285 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796498 8339956: Aug 09 14:28:27.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339957: Aug 09 14:28:27.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796498 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339958: Aug 09 14:28:27.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339959: Aug 09 14:28:28.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600699 } 8339960: Aug 09 14:28:28.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339961: Aug 09 14:28:28.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600699 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339962: Aug 09 14:28:28.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339963: Aug 09 14:28:28.785 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=862 } 8339964: Aug 09 14:28:28.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339965: Aug 09 14:28:28.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=862 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339966: Aug 09 14:28:28.785 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8339967: Aug 09 14:28:30.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=283 } 8339968: Aug 09 14:28:30.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8339969: Aug 09 14:28:30.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=283 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339970: Aug 09 14:28:30.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8339971: Aug 09 14:28:31.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600700, agentID=cangelini } 8339972: Aug 09 14:28:31.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339973: Aug 09 14:28:31.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600700, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339974: Aug 09 14:28:31.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339975: Aug 09 14:28:34.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600701, agentID=sbee } 8339976: Aug 09 14:28:34.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339977: Aug 09 14:28:34.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600701, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339978: Aug 09 14:28:34.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339979: Aug 09 14:28:35.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600702, agentID=mfoltz } 8339980: Aug 09 14:28:35.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8339981: Aug 09 14:28:35.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600702, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339982: Aug 09 14:28:35.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8339983: Aug 09 14:28:37.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796499 SkillGroupNum=10 } 8339984: Aug 09 14:28:37.285 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796499 8339985: Aug 09 14:28:37.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339986: Aug 09 14:28:37.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796499 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339987: Aug 09 14:28:37.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339988: Aug 09 14:28:37.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796500 SkillGroupNum=12 } 8339989: Aug 09 14:28:37.301 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796500 8339990: Aug 09 14:28:37.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339991: Aug 09 14:28:37.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796500 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339992: Aug 09 14:28:37.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339993: Aug 09 14:28:37.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796501 SkillGroupNum=13 } 8339994: Aug 09 14:28:37.316 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796501 8339995: Aug 09 14:28:37.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8339996: Aug 09 14:28:37.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796501 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339997: Aug 09 14:28:37.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8339998: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796502 SkillGroupNum=14 } 8339999: Aug 09 14:28:37.332 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796502 8340000: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340001: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796502 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340002: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340003: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796503 SkillGroupNum=7 } 8340004: Aug 09 14:28:37.332 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796503 8340005: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340006: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796503 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340007: Aug 09 14:28:37.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340008: Aug 09 14:28:41.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600703, agentID=cangelini } 8340009: Aug 09 14:28:41.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340010: Aug 09 14:28:41.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600703, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340011: Aug 09 14:28:41.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340012: Aug 09 14:28:44.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600704, agentID=sbee } 8340013: Aug 09 14:28:44.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340014: Aug 09 14:28:44.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600704, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340015: Aug 09 14:28:44.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340016: Aug 09 14:28:44.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=339 } 8340017: Aug 09 14:28:44.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340018: Aug 09 14:28:44.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=339 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340019: Aug 09 14:28:44.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340020: Aug 09 14:28:45.801 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600705, agentID=mfoltz } 8340021: Aug 09 14:28:45.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340022: Aug 09 14:28:45.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600705, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340023: Aug 09 14:28:45.801 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340024: Aug 09 14:28:46.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=959 } 8340025: Aug 09 14:28:46.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340026: Aug 09 14:28:46.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=959 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340027: Aug 09 14:28:46.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340028: Aug 09 14:28:47.348 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796504 SkillGroupNum=10 } 8340029: Aug 09 14:28:47.348 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796504 8340030: Aug 09 14:28:47.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340031: Aug 09 14:28:47.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796504 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340032: Aug 09 14:28:47.348 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340033: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796505 SkillGroupNum=12 } 8340034: Aug 09 14:28:47.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796505 8340035: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340036: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796505 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340037: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340038: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796506 SkillGroupNum=13 } 8340039: Aug 09 14:28:47.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796506 8340040: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340041: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796506 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340042: Aug 09 14:28:47.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340043: Aug 09 14:28:47.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796507 SkillGroupNum=14 } 8340044: Aug 09 14:28:47.379 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796507 8340045: Aug 09 14:28:47.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340046: Aug 09 14:28:47.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796507 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340047: Aug 09 14:28:47.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340048: Aug 09 14:28:47.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796508 SkillGroupNum=7 } 8340049: Aug 09 14:28:47.395 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796508 8340050: Aug 09 14:28:47.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340051: Aug 09 14:28:47.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796508 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340052: Aug 09 14:28:47.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340053: Aug 09 14:28:49.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=490 } 8340054: Aug 09 14:28:49.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340055: Aug 09 14:28:49.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=490 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340056: Aug 09 14:28:49.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340057: Aug 09 14:28:50.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54080 } 8340058: Aug 09 14:28:50.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340059: Aug 09 14:28:50.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54080 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340060: Aug 09 14:28:50.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340061: Aug 09 14:28:51.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600706, agentID=cangelini } 8340062: Aug 09 14:28:51.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340063: Aug 09 14:28:51.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600706, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340064: Aug 09 14:28:51.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340065: Aug 09 14:28:53.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796509 } 8340066: Aug 09 14:28:53.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340067: Aug 09 14:28:53.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796509 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340068: Aug 09 14:28:53.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340069: Aug 09 14:28:54.942 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600707, agentID=sbee } 8340070: Aug 09 14:28:54.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340071: Aug 09 14:28:54.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600707, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340072: Aug 09 14:28:54.942 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340073: Aug 09 14:28:56.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600708, agentID=mfoltz } 8340074: Aug 09 14:28:56.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340075: Aug 09 14:28:56.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600708, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340076: Aug 09 14:28:56.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340077: Aug 09 14:28:57.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796510 SkillGroupNum=10 } 8340078: Aug 09 14:28:57.395 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796510 8340079: Aug 09 14:28:57.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340080: Aug 09 14:28:57.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796510 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340081: Aug 09 14:28:57.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340082: Aug 09 14:28:57.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796511 SkillGroupNum=12 } 8340083: Aug 09 14:28:57.410 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796511 8340084: Aug 09 14:28:57.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340085: Aug 09 14:28:57.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796511 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340086: Aug 09 14:28:57.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340087: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796512 SkillGroupNum=13 } 8340088: Aug 09 14:28:57.426 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796512 8340089: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340090: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796512 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340091: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340092: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796513 SkillGroupNum=14 } 8340093: Aug 09 14:28:57.426 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796513 8340094: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340095: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796513 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340096: Aug 09 14:28:57.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340097: Aug 09 14:28:57.442 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796514 SkillGroupNum=7 } 8340098: Aug 09 14:28:57.442 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796514 8340099: Aug 09 14:28:57.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340100: Aug 09 14:28:57.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796514 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:28:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340101: Aug 09 14:28:57.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340102: Aug 09 14:28:58.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600709 } 8340103: Aug 09 14:28:58.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340104: Aug 09 14:28:58.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600709 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340105: Aug 09 14:28:58.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340106: Aug 09 14:28:58.801 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=863 } 8340107: Aug 09 14:28:58.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340108: Aug 09 14:28:58.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=863 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340109: Aug 09 14:28:58.801 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340110: Aug 09 14:29:00.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=284 } 8340111: Aug 09 14:29:00.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340112: Aug 09 14:29:00.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=284 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340113: Aug 09 14:29:00.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340114: Aug 09 14:29:01.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600710, agentID=cangelini } 8340115: Aug 09 14:29:01.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340116: Aug 09 14:29:01.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600710, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340117: Aug 09 14:29:01.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340118: Aug 09 14:29:05.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600711, agentID=sbee } 8340119: Aug 09 14:29:05.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340120: Aug 09 14:29:05.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600711, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340121: Aug 09 14:29:05.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340122: Aug 09 14:29:05.379 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8340123: Aug 09 14:29:05.379 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8340124: Aug 09 14:29:06.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600712, agentID=mfoltz } 8340125: Aug 09 14:29:06.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340126: Aug 09 14:29:06.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600712, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340127: Aug 09 14:29:06.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340128: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796515 SkillGroupNum=10 } 8340129: Aug 09 14:29:07.458 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796515 8340130: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340131: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796515 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340132: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340133: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796516 SkillGroupNum=12 } 8340134: Aug 09 14:29:07.458 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796516 8340135: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340136: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796516 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340137: Aug 09 14:29:07.458 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340138: Aug 09 14:29:07.473 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796517 SkillGroupNum=13 } 8340139: Aug 09 14:29:07.473 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796517 8340140: Aug 09 14:29:07.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340141: Aug 09 14:29:07.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796517 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340142: Aug 09 14:29:07.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340143: Aug 09 14:29:07.489 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796518 SkillGroupNum=14 } 8340144: Aug 09 14:29:07.489 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796518 8340145: Aug 09 14:29:07.489 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340146: Aug 09 14:29:07.489 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796518 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340147: Aug 09 14:29:07.489 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340148: Aug 09 14:29:07.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796519 SkillGroupNum=7 } 8340149: Aug 09 14:29:07.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796519 8340150: Aug 09 14:29:07.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340151: Aug 09 14:29:07.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796519 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=7 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340152: Aug 09 14:29:07.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340153: Aug 09 14:29:10.379 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8340154: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340155: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340156: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340157: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8340158: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8340159: Aug 09 14:29:10.379 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8340160: Aug 09 14:29:12.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600713, agentID=cangelini } 8340161: Aug 09 14:29:12.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340162: Aug 09 14:29:12.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600713, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340163: Aug 09 14:29:12.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340164: Aug 09 14:29:12.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600714, agentID=jsilva } 8340165: Aug 09 14:29:12.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340166: Aug 09 14:29:12.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600714, agentID=jsilva, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340167: Aug 09 14:29:12.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340168: Aug 09 14:29:14.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=340 } 8340169: Aug 09 14:29:14.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340170: Aug 09 14:29:14.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=340 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340171: Aug 09 14:29:14.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340172: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=56 type=SET_AGENT_STATE_REQ,invokeId=600715,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=jsilva,agentDN=12101278,agentPwd=***** } 8340173: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:jsilva InvokeID:600715 State:UNAVAILABLE Forced:False) 8340174: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Rsrc: jsilva New State:UNAVAILABLE Old State:AVAILABLE Reason code:0 8340175: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Rsrc: jsilva Contacts: 8340176: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Rsrc: jsilva PrevState: AVAILABLE PrevStateSet:false 8340177: Aug 09 14:29:15.005 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jsilva, new state: UNAVAILABLE 8340178: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_1: (SASS_1 bthai Order:2)(SASS_1 rbartholomew Order:2)(SASS_1 jgranat Order:2)(SASS_1 jwstewart Order:1)(SASS_1 bhite Order:1)(SASS_1 ethomsen Order:1) 8340179: Aug 09 14:29:15.005 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jsilva because it's not a working outbound resource. 8340180: Aug 09 14:29:15.005 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8340181: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] monitoredDeviceDN:12101278, agentDN:12101278, agentID:jsilva, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 0, agentID = jsilva, agentExtension = 12101278, agentID_Long = jsilva } to outboundQ 8340182: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8340183: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] invokeID:600715 } to outboundQ 8340184: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jsilva, agentExtension=12101278, agentInstrument=null, agentID_Long=jsilva, duration=-1, nextAgentState=-1 to various sockets } 8340185: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8340186: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=600715 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340187: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340188: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340189: Aug 09 14:29:15.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340190: Aug 09 14:29:15.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600716, agentID=jsilva } 8340191: Aug 09 14:29:15.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340192: Aug 09 14:29:15.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600716, agentID=jsilva, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340193: Aug 09 14:29:15.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340194: Aug 09 14:29:15.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600717, agentID=sbee } 8340195: Aug 09 14:29:15.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340196: Aug 09 14:29:15.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600717, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340197: Aug 09 14:29:15.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340198: Aug 09 14:29:16.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=960 } 8340199: Aug 09 14:29:16.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340200: Aug 09 14:29:16.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=960 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340201: Aug 09 14:29:16.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340202: Aug 09 14:29:16.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600718, agentID=mfoltz } 8340203: Aug 09 14:29:16.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340204: Aug 09 14:29:16.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600718, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340205: Aug 09 14:29:16.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340206: Aug 09 14:29:17.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796520 SkillGroupNum=10 } 8340207: Aug 09 14:29:17.505 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796520 8340208: Aug 09 14:29:17.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340209: Aug 09 14:29:17.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796520 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340210: Aug 09 14:29:17.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340211: Aug 09 14:29:17.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796521 SkillGroupNum=12 } 8340212: Aug 09 14:29:17.520 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796521 8340213: Aug 09 14:29:17.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340214: Aug 09 14:29:17.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796521 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340215: Aug 09 14:29:17.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340216: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796522 SkillGroupNum=13 } 8340217: Aug 09 14:29:17.536 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796522 8340218: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340219: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796522 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340220: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340221: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796523 SkillGroupNum=14 } 8340222: Aug 09 14:29:17.536 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796523 8340223: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340224: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796523 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340225: Aug 09 14:29:17.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340226: Aug 09 14:29:17.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796524 SkillGroupNum=7 } 8340227: Aug 09 14:29:17.551 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796524 8340228: Aug 09 14:29:17.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340229: Aug 09 14:29:17.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796524 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340230: Aug 09 14:29:17.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340231: Aug 09 14:29:19.473 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=491 } 8340232: Aug 09 14:29:19.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340233: Aug 09 14:29:19.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=491 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340234: Aug 09 14:29:19.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340235: Aug 09 14:29:20.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54081 } 8340236: Aug 09 14:29:20.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340237: Aug 09 14:29:20.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54081 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340238: Aug 09 14:29:20.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340239: Aug 09 14:29:22.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600719, agentID=cangelini } 8340240: Aug 09 14:29:22.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340241: Aug 09 14:29:22.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600719, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340242: Aug 09 14:29:22.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340243: Aug 09 14:29:23.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796525 } 8340244: Aug 09 14:29:23.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340245: Aug 09 14:29:23.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796525 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340246: Aug 09 14:29:23.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340247: Aug 09 14:29:25.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600720, agentID=sbee } 8340248: Aug 09 14:29:25.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340249: Aug 09 14:29:25.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600720, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340250: Aug 09 14:29:25.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340251: Aug 09 14:29:26.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600721, agentID=mfoltz } 8340252: Aug 09 14:29:26.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340253: Aug 09 14:29:26.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600721, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340254: Aug 09 14:29:26.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340255: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796526 SkillGroupNum=10 } 8340256: Aug 09 14:29:27.567 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796526 8340257: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340258: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796526 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340259: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340260: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796527 SkillGroupNum=12 } 8340261: Aug 09 14:29:27.567 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796527 8340262: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340263: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796527 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340264: Aug 09 14:29:27.567 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340265: Aug 09 14:29:27.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796528 SkillGroupNum=13 } 8340266: Aug 09 14:29:27.583 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796528 8340267: Aug 09 14:29:27.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340268: Aug 09 14:29:27.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796528 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340269: Aug 09 14:29:27.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340270: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796529 SkillGroupNum=14 } 8340271: Aug 09 14:29:27.599 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796529 8340272: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340273: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796529 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340274: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340275: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796530 SkillGroupNum=7 } 8340276: Aug 09 14:29:27.599 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796530 8340277: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340278: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796530 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340279: Aug 09 14:29:27.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340280: Aug 09 14:29:28.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600722 } 8340281: Aug 09 14:29:28.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340282: Aug 09 14:29:28.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600722 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340283: Aug 09 14:29:28.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340284: Aug 09 14:29:28.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=864 } 8340285: Aug 09 14:29:28.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340286: Aug 09 14:29:28.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=864 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340287: Aug 09 14:29:28.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340288: Aug 09 14:29:30.177 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=285 } 8340289: Aug 09 14:29:30.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340290: Aug 09 14:29:30.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=285 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340291: Aug 09 14:29:30.177 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340292: Aug 09 14:29:32.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600723, agentID=cangelini } 8340293: Aug 09 14:29:32.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340294: Aug 09 14:29:32.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600723, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340295: Aug 09 14:29:32.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340296: Aug 09 14:29:35.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600724, agentID=sbee } 8340297: Aug 09 14:29:35.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340298: Aug 09 14:29:35.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600724, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340299: Aug 09 14:29:35.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340300: Aug 09 14:29:37.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600725, agentID=mfoltz } 8340301: Aug 09 14:29:37.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340302: Aug 09 14:29:37.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600725, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340303: Aug 09 14:29:37.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340304: Aug 09 14:29:37.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796531 SkillGroupNum=10 } 8340305: Aug 09 14:29:37.614 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796531 8340306: Aug 09 14:29:37.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340307: Aug 09 14:29:37.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796531 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340308: Aug 09 14:29:37.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340309: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796532 SkillGroupNum=12 } 8340310: Aug 09 14:29:37.630 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796532 8340311: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340312: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796532 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340313: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340314: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796533 SkillGroupNum=13 } 8340315: Aug 09 14:29:37.630 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796533 8340316: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340317: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796533 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340318: Aug 09 14:29:37.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340319: Aug 09 14:29:37.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796534 SkillGroupNum=14 } 8340320: Aug 09 14:29:37.646 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796534 8340321: Aug 09 14:29:37.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340322: Aug 09 14:29:37.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796534 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340323: Aug 09 14:29:37.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340324: Aug 09 14:29:37.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796535 SkillGroupNum=7 } 8340325: Aug 09 14:29:37.661 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796535 8340326: Aug 09 14:29:37.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340327: Aug 09 14:29:37.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796535 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340328: Aug 09 14:29:37.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340329: Aug 09 14:29:43.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600726, agentID=cangelini } 8340330: Aug 09 14:29:43.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340331: Aug 09 14:29:43.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600726, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340332: Aug 09 14:29:43.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340333: Aug 09 14:29:44.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=341 } 8340334: Aug 09 14:29:44.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340335: Aug 09 14:29:44.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=341 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340336: Aug 09 14:29:44.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340337: Aug 09 14:29:45.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600727, agentID=sbee } 8340338: Aug 09 14:29:45.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340339: Aug 09 14:29:45.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600727, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340340: Aug 09 14:29:45.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340341: Aug 09 14:29:46.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=961 } 8340342: Aug 09 14:29:46.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340343: Aug 09 14:29:46.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=961 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340344: Aug 09 14:29:46.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340345: Aug 09 14:29:47.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600728, agentID=mfoltz } 8340346: Aug 09 14:29:47.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340347: Aug 09 14:29:47.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600728, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340348: Aug 09 14:29:47.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340349: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796536 SkillGroupNum=10 } 8340350: Aug 09 14:29:47.677 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796536 8340351: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340352: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796536 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340353: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340354: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796537 SkillGroupNum=12 } 8340355: Aug 09 14:29:47.677 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796537 8340356: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340357: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796537 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340358: Aug 09 14:29:47.677 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340359: Aug 09 14:29:47.693 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796538 SkillGroupNum=13 } 8340360: Aug 09 14:29:47.693 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796538 8340361: Aug 09 14:29:47.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340362: Aug 09 14:29:47.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796538 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340363: Aug 09 14:29:47.693 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340364: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796539 SkillGroupNum=14 } 8340365: Aug 09 14:29:47.708 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796539 8340366: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340367: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796539 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340368: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340369: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796540 SkillGroupNum=7 } 8340370: Aug 09 14:29:47.708 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796540 8340371: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340372: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796540 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340373: Aug 09 14:29:47.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340374: Aug 09 14:29:49.490 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=492 } 8340375: Aug 09 14:29:49.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340376: Aug 09 14:29:49.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=492 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340377: Aug 09 14:29:49.490 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340378: Aug 09 14:29:50.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54082 } 8340379: Aug 09 14:29:50.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340380: Aug 09 14:29:50.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54082 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340381: Aug 09 14:29:50.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340382: Aug 09 14:29:53.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796541 } 8340383: Aug 09 14:29:53.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340384: Aug 09 14:29:53.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796541 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340385: Aug 09 14:29:53.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340386: Aug 09 14:29:53.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600729, agentID=cangelini } 8340387: Aug 09 14:29:53.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340388: Aug 09 14:29:53.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600729, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340389: Aug 09 14:29:53.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340390: Aug 09 14:29:56.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600730, agentID=sbee } 8340391: Aug 09 14:29:56.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340392: Aug 09 14:29:56.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600730, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340393: Aug 09 14:29:56.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340394: Aug 09 14:29:57.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600731, agentID=mfoltz } 8340395: Aug 09 14:29:57.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340396: Aug 09 14:29:57.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600731, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340397: Aug 09 14:29:57.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340398: Aug 09 14:29:57.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796542 SkillGroupNum=10 } 8340399: Aug 09 14:29:57.724 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796542 8340400: Aug 09 14:29:57.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340401: Aug 09 14:29:57.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796542 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340402: Aug 09 14:29:57.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340403: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796543 SkillGroupNum=12 } 8340404: Aug 09 14:29:57.740 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796543 8340405: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340406: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796543 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340407: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340408: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796544 SkillGroupNum=13 } 8340409: Aug 09 14:29:57.740 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796544 8340410: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340411: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796544 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340412: Aug 09 14:29:57.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340413: Aug 09 14:29:57.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796545 SkillGroupNum=14 } 8340414: Aug 09 14:29:57.755 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796545 8340415: Aug 09 14:29:57.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340416: Aug 09 14:29:57.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796545 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340417: Aug 09 14:29:57.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340418: Aug 09 14:29:57.771 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796546 SkillGroupNum=7 } 8340419: Aug 09 14:29:57.771 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796546 8340420: Aug 09 14:29:57.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340421: Aug 09 14:29:57.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796546 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:29:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340422: Aug 09 14:29:57.771 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340423: Aug 09 14:29:58.271 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600732 } 8340424: Aug 09 14:29:58.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340425: Aug 09 14:29:58.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600732 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340426: Aug 09 14:29:58.271 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340427: Aug 09 14:29:58.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=865 } 8340428: Aug 09 14:29:58.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340429: Aug 09 14:29:58.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=865 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340430: Aug 09 14:29:58.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340431: Aug 09 14:30:00.177 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=286 } 8340432: Aug 09 14:30:00.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340433: Aug 09 14:30:00.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=286 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340434: Aug 09 14:30:00.177 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340435: Aug 09 14:30:03.490 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600733, agentID=cangelini } 8340436: Aug 09 14:30:03.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340437: Aug 09 14:30:03.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600733, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340438: Aug 09 14:30:03.490 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340439: Aug 09 14:30:06.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600734, agentID=sbee } 8340440: Aug 09 14:30:06.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340441: Aug 09 14:30:06.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600734, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340442: Aug 09 14:30:06.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340443: Aug 09 14:30:07.771 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796547 SkillGroupNum=10 } 8340444: Aug 09 14:30:07.771 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796547 8340445: Aug 09 14:30:07.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340446: Aug 09 14:30:07.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796547 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340447: Aug 09 14:30:07.771 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340448: Aug 09 14:30:07.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796548 SkillGroupNum=12 } 8340449: Aug 09 14:30:07.787 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796548 8340450: Aug 09 14:30:07.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340451: Aug 09 14:30:07.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796548 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340452: Aug 09 14:30:07.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340453: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796549 SkillGroupNum=13 } 8340454: Aug 09 14:30:07.802 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796549 8340455: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340456: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796549 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340457: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340458: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796550 SkillGroupNum=14 } 8340459: Aug 09 14:30:07.802 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796550 8340460: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340461: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796550 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340462: Aug 09 14:30:07.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340463: Aug 09 14:30:07.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796551 SkillGroupNum=7 } 8340464: Aug 09 14:30:07.818 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796551 8340465: Aug 09 14:30:07.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340466: Aug 09 14:30:07.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796551 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340467: Aug 09 14:30:07.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340468: Aug 09 14:30:07.896 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600735, agentID=mfoltz } 8340469: Aug 09 14:30:07.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340470: Aug 09 14:30:07.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600735, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340471: Aug 09 14:30:07.896 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340472: Aug 09 14:30:10.381 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8340473: Aug 09 14:30:10.381 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8340474: Aug 09 14:30:13.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600736, agentID=cangelini } 8340475: Aug 09 14:30:13.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340476: Aug 09 14:30:13.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600736, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340477: Aug 09 14:30:13.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340478: Aug 09 14:30:14.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=342 } 8340479: Aug 09 14:30:14.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340480: Aug 09 14:30:14.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=342 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340481: Aug 09 14:30:14.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340482: Aug 09 14:30:15.381 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8340483: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340484: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340485: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340486: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8340487: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8340488: Aug 09 14:30:15.381 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8340489: Aug 09 14:30:16.209 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=962 } 8340490: Aug 09 14:30:16.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340491: Aug 09 14:30:16.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=962 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340492: Aug 09 14:30:16.209 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340493: Aug 09 14:30:16.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600737, agentID=sbee } 8340494: Aug 09 14:30:16.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340495: Aug 09 14:30:16.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600737, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340496: Aug 09 14:30:16.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340497: Aug 09 14:30:17.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796552 SkillGroupNum=10 } 8340498: Aug 09 14:30:17.834 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796552 8340499: Aug 09 14:30:17.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340500: Aug 09 14:30:17.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796552 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340501: Aug 09 14:30:17.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340502: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796553 SkillGroupNum=12 } 8340503: Aug 09 14:30:17.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796553 8340504: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340505: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796553 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340506: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340507: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796554 SkillGroupNum=13 } 8340508: Aug 09 14:30:17.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796554 8340509: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340510: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796554 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340511: Aug 09 14:30:17.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340512: Aug 09 14:30:17.865 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796555 SkillGroupNum=14 } 8340513: Aug 09 14:30:17.865 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796555 8340514: Aug 09 14:30:17.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340515: Aug 09 14:30:17.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796555 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340516: Aug 09 14:30:17.865 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340517: Aug 09 14:30:17.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796556 SkillGroupNum=7 } 8340518: Aug 09 14:30:17.881 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796556 8340519: Aug 09 14:30:17.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340520: Aug 09 14:30:17.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796556 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340521: Aug 09 14:30:17.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340522: Aug 09 14:30:18.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600738, agentID=mfoltz } 8340523: Aug 09 14:30:18.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340524: Aug 09 14:30:18.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600738, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340525: Aug 09 14:30:18.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340526: Aug 09 14:30:19.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=493 } 8340527: Aug 09 14:30:19.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340528: Aug 09 14:30:19.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=493 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340529: Aug 09 14:30:19.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340530: Aug 09 14:30:20.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54083 } 8340531: Aug 09 14:30:20.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340532: Aug 09 14:30:20.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54083 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340533: Aug 09 14:30:20.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340534: Aug 09 14:30:23.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796557 } 8340535: Aug 09 14:30:23.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340536: Aug 09 14:30:23.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796557 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340537: Aug 09 14:30:23.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340538: Aug 09 14:30:23.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600739, agentID=cangelini } 8340539: Aug 09 14:30:23.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340540: Aug 09 14:30:23.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600739, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340541: Aug 09 14:30:23.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340542: Aug 09 14:30:26.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600740, agentID=sbee } 8340543: Aug 09 14:30:26.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340544: Aug 09 14:30:26.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600740, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340545: Aug 09 14:30:26.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340546: Aug 09 14:30:27.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796558 SkillGroupNum=10 } 8340547: Aug 09 14:30:27.881 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796558 8340548: Aug 09 14:30:27.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340549: Aug 09 14:30:27.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796558 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340550: Aug 09 14:30:27.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340551: Aug 09 14:30:27.897 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796559 SkillGroupNum=12 } 8340552: Aug 09 14:30:27.897 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796559 8340553: Aug 09 14:30:27.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340554: Aug 09 14:30:27.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796559 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340555: Aug 09 14:30:27.897 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340556: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796560 SkillGroupNum=13 } 8340557: Aug 09 14:30:27.912 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796560 8340558: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340559: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796560 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340560: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340561: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796561 SkillGroupNum=14 } 8340562: Aug 09 14:30:27.912 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796561 8340563: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340564: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796561 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340565: Aug 09 14:30:27.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340566: Aug 09 14:30:27.928 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796562 SkillGroupNum=7 } 8340567: Aug 09 14:30:27.928 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796562 8340568: Aug 09 14:30:27.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340569: Aug 09 14:30:27.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796562 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340570: Aug 09 14:30:27.928 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340571: Aug 09 14:30:28.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600741 } 8340572: Aug 09 14:30:28.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340573: Aug 09 14:30:28.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600741 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340574: Aug 09 14:30:28.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340575: Aug 09 14:30:28.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600742, agentID=mfoltz } 8340576: Aug 09 14:30:28.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340577: Aug 09 14:30:28.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600742, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340578: Aug 09 14:30:28.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340579: Aug 09 14:30:28.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=866 } 8340580: Aug 09 14:30:28.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340581: Aug 09 14:30:28.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=866 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340582: Aug 09 14:30:28.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340583: Aug 09 14:30:30.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=287 } 8340584: Aug 09 14:30:30.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340585: Aug 09 14:30:30.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=287 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340586: Aug 09 14:30:30.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340587: Aug 09 14:30:34.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600743, agentID=cangelini } 8340588: Aug 09 14:30:34.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340589: Aug 09 14:30:34.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600743, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340590: Aug 09 14:30:34.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340591: Aug 09 14:30:37.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600744, agentID=sbee } 8340592: Aug 09 14:30:37.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340593: Aug 09 14:30:37.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600744, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340594: Aug 09 14:30:37.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340595: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796563 SkillGroupNum=10 } 8340596: Aug 09 14:30:37.944 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796563 8340597: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340598: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796563 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340599: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340600: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796564 SkillGroupNum=12 } 8340601: Aug 09 14:30:37.944 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796564 8340602: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340603: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796564 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340604: Aug 09 14:30:37.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340605: Aug 09 14:30:37.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796565 SkillGroupNum=13 } 8340606: Aug 09 14:30:37.959 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796565 8340607: Aug 09 14:30:37.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340608: Aug 09 14:30:37.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796565 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340609: Aug 09 14:30:37.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340610: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796566 SkillGroupNum=14 } 8340611: Aug 09 14:30:37.975 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796566 8340612: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340613: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796566 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340614: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340615: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796567 SkillGroupNum=7 } 8340616: Aug 09 14:30:37.975 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796567 8340617: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340618: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796567 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340619: Aug 09 14:30:37.975 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340620: Aug 09 14:30:38.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600745, agentID=mfoltz } 8340621: Aug 09 14:30:38.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340622: Aug 09 14:30:38.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600745, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340623: Aug 09 14:30:38.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340624: Aug 09 14:30:44.459 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600746, agentID=cangelini } 8340625: Aug 09 14:30:44.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340626: Aug 09 14:30:44.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600746, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340627: Aug 09 14:30:44.459 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340628: Aug 09 14:30:44.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=343 } 8340629: Aug 09 14:30:44.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340630: Aug 09 14:30:44.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=343 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340631: Aug 09 14:30:44.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340632: Aug 09 14:30:46.209 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=963 } 8340633: Aug 09 14:30:46.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340634: Aug 09 14:30:46.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=963 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340635: Aug 09 14:30:46.209 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340636: Aug 09 14:30:47.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600747, agentID=sbee } 8340637: Aug 09 14:30:47.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340638: Aug 09 14:30:47.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600747, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340639: Aug 09 14:30:47.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340640: Aug 09 14:30:47.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796568 SkillGroupNum=10 } 8340641: Aug 09 14:30:47.991 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796568 8340642: Aug 09 14:30:47.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340643: Aug 09 14:30:47.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796568 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340644: Aug 09 14:30:47.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340645: Aug 09 14:30:48.006 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796569 SkillGroupNum=12 } 8340646: Aug 09 14:30:48.006 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796569 8340647: Aug 09 14:30:48.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340648: Aug 09 14:30:48.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796569 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:48 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340649: Aug 09 14:30:48.006 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340650: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796570 SkillGroupNum=13 } 8340651: Aug 09 14:30:48.022 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796570 8340652: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340653: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796570 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340654: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340655: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796571 SkillGroupNum=14 } 8340656: Aug 09 14:30:48.022 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796571 8340657: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340658: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796571 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340659: Aug 09 14:30:48.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340660: Aug 09 14:30:48.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796572 SkillGroupNum=7 } 8340661: Aug 09 14:30:48.038 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796572 8340662: Aug 09 14:30:48.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340663: Aug 09 14:30:48.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796572 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340664: Aug 09 14:30:48.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340665: Aug 09 14:30:48.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600748, agentID=mfoltz } 8340666: Aug 09 14:30:48.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340667: Aug 09 14:30:48.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600748, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340668: Aug 09 14:30:48.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340669: Aug 09 14:30:49.522 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=494 } 8340670: Aug 09 14:30:49.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340671: Aug 09 14:30:49.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=494 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340672: Aug 09 14:30:49.522 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340673: Aug 09 14:30:50.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54084 } 8340674: Aug 09 14:30:50.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340675: Aug 09 14:30:50.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54084 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340676: Aug 09 14:30:50.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340677: Aug 09 14:30:53.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796573 } 8340678: Aug 09 14:30:53.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340679: Aug 09 14:30:53.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796573 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340680: Aug 09 14:30:53.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340681: Aug 09 14:30:54.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600749, agentID=cangelini } 8340682: Aug 09 14:30:54.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340683: Aug 09 14:30:54.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600749, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340684: Aug 09 14:30:54.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340685: Aug 09 14:30:57.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600750, agentID=sbee } 8340686: Aug 09 14:30:57.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340687: Aug 09 14:30:57.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600750, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340688: Aug 09 14:30:57.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340689: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796574 SkillGroupNum=10 } 8340690: Aug 09 14:30:58.053 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796574 8340691: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340692: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796574 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340693: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340694: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796575 SkillGroupNum=12 } 8340695: Aug 09 14:30:58.053 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796575 8340696: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340697: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796575 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:58 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340698: Aug 09 14:30:58.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340699: Aug 09 14:30:58.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796576 SkillGroupNum=13 } 8340700: Aug 09 14:30:58.069 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796576 8340701: Aug 09 14:30:58.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340702: Aug 09 14:30:58.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796576 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340703: Aug 09 14:30:58.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340704: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796577 SkillGroupNum=14 } 8340705: Aug 09 14:30:58.085 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796577 8340706: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340707: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796577 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340708: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340709: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796578 SkillGroupNum=7 } 8340710: Aug 09 14:30:58.085 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796578 8340711: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340712: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796578 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:30:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340713: Aug 09 14:30:58.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340714: Aug 09 14:30:58.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600751 } 8340715: Aug 09 14:30:58.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340716: Aug 09 14:30:58.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600751 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340717: Aug 09 14:30:58.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340718: Aug 09 14:30:58.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=867 } 8340719: Aug 09 14:30:58.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340720: Aug 09 14:30:58.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=867 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340721: Aug 09 14:30:58.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8340722: Aug 09 14:30:59.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600752, agentID=mfoltz } 8340723: Aug 09 14:30:59.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340724: Aug 09 14:30:59.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600752, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340725: Aug 09 14:30:59.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340726: Aug 09 14:31:00.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=288 } 8340727: Aug 09 14:31:00.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340728: Aug 09 14:31:00.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=288 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340729: Aug 09 14:31:00.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8340730: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 101717955 [1054659/6] and agent mfoltz 8340731: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns null 8340732: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340733: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8340734: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340735: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 101717955 [1054659/6] and agent mfoltz 8340736: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns null 8340737: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInitiatedMsg (Rsrc:mfoltz ID:1054659/6 Type:NON IAQ) 8340738: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340739: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns null 8340740: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8340741: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340742: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:RIMACO.createContactForCall(ciscoCall, session == null, false, 101717955, mfoltz, NON IAQ, CONTACT_INITIATED, false) 8340743: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 101717955 [1054659/6] and agent mfoltz 8340744: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns null 8340745: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340746: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8340747: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340748: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2826) from null 8340749: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Agent.getSessionHierarchy(101717955 [1054659/6] (2100), NON IAQ, mfoltz, false) 8340750: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054659/6/101717955, 101717955 [1054659/6]) 8340751: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Session 80000003208 .addContact(2826) in TermConnActiveEv for call 101717955 [1054659/6] and agent mfoltz 8340752: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addAppContactToSession(2826, 80000003208, false) 8340753: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2826 : ContactSessionChanged received for App FW contact 2826, iefSourceContact is 101717955 [1054659/6] (2100) 8340754: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8340755: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz .addAssociatedContact(Contact:RmCm contact 101717955[1054659/6] (2100) 8340756: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101717955[1054659/6] (2100) .addAssociatedResource(mfoltz) 8340757: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717955 [1054659/6] Contact Class:NON IAQ App Contact Id:2826 8340758: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2826 8340759: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8340760: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactCreatedEvent contact type NON IAQ session 80000003208 session seq num 0 8340761: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactServiceInitiatedEventReqMsg Contact2826 8340762: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8340763: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactServiceInitiatedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003208 session seq num 0 8340764: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8340765: Aug 09 14:31:02.241 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 182a9e1 at Thu Aug 09 14:31:02 CDT 2012 8340766: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:mfoltz ID:1054659/6 Type:NON IAQ) 8340767: Aug 09 14:31:02.241 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8340768: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340769: Aug 09 14:31:02.241 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101717955 Contact Type:NON IAQ 8340770: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340771: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2826 : ContactAccepted received for App FW contact 2826, iefSourceContact is 101717955 [1054659/6] (2100) 8340772: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101717955, callType: 9, connDeviceID: 12105027, ani: 12105027, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8340773: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr: Ignoring ICDContactAdapter 2826 .contactAccepted () because ICDContactAdapter is inactive 8340774: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8340775: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 9, connectionDeviceIDType: 0, connectionCallID: 101717955, calledPartyDisposition: 0, connectionDeviceID: 12105027, ani: 12105027, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8340776: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_SERVICE_INITIATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101717955, connectionDeviceID: 12105027, callingDeviceID: 12105027 } to outboundQ 8340777: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_SERVICE_INITIATED_EVENT } 8340778: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8340779: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_SERVICE_INITIATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717955, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12105027, callingDeviceID: 12105027 to various sockets } 8340780: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8340781: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8340782: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1054659/6,lastContactImplId=1054659/6,session=Session[id=001-0x12a05f2c88,parent=null,active=true,state=SESSION_IN_USE,time=1344540662241],lastSession=Session[id=001-0x12a05f2c88,parent=null,active=true,state=SESSION_IN_USE,time=1344540662241],contactSeqNum=0,lastContactSeqNum=0] on CallContact[id=2826,type=Cisco Agent Call,implId=1054659/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2c88,parent=null,active=true,state=SESSION_IN_USE,time=1344540662241],seqNum=0,time=1344540662241,cn=null,dn=null,cgn=12105027,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null] at Thu Aug 09 14:31:02 CDT 2012,Event source=CallContact[id=2826,type=Cisco Agent Call,implId=1054659/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2c88,parent=null,active=true,state=SESSION_IN_USE,time=1344540662241],seqNum=0,time=1344540662241,cn=null,dn=null,cgn=12105027,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null],Event listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter at fd634e,Exception=java.lang.ClassCastException: java.lang.Integer 8340783: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8340784: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer 8340785: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.getCTIPortNumber(ICDContactAdapter.java:529) 8340786: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.contactAccepted(ICDContactAdapter.java:219) 8340787: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.ContactEvent.dispatchEvent(ContactEvent.java:779) 8340788: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.call.CallEvent.dispatchEvent(CallEvent.java:798) 8340789: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.event.EventBridge.dispatchEvent(EventBridge.java:68) 8340790: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1978) 8340791: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1931) 8340792: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setToAccepted(ContactStubImpl.java:732) 8340793: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:993) 8340794: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.Contact.setState(Contact.java:1047) 8340795: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.AgentCallContact.answered(AgentCallContact.java:105) 8340796: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.answerContact(Agent.java:3552) 8340797: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.processSessionActiveMsg(Agent.java:3739) 8340798: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.msgs.SessionActiveMsg.handleMsg(SessionActiveMsg.java:84) 8340799: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.processRmCmMsg(RsrcMgrMsgProcessor.java:1403) 8340800: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.run(RsrcMgrMsgProcessor.java:240) 8340801: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8340802: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8340803: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8340804: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8340805: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 8340806: Aug 09 14:31:02.241 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8340807: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340808: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:SessionActiveMsg being ignored because contact 2826 is already connected to agent mfoltz 8340809: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717955 [1054659/6] Contact Class:NON IAQ App Contact Id:2826 8340810: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8340811: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8340812: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8340813: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:mfoltz ID:1054659/6 Type:NON IAQ cause:DEFAULT) 8340814: Aug 09 14:31:02.241 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340815: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz New State:UNAVAILABLE Old State:AVAILABLE Reason code:32762 8340816: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717955 [1054659/6] Contact Class:NON IAQ App Contact Id:2826 8340817: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:true 8340818: Aug 09 14:31:02.241 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: mfoltz, new state: UNAVAILABLE 8340819: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8340820: Aug 09 14:31:02.241 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: mfoltz because it's not a working outbound resource. 8340821: Aug 09 14:31:02.241 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: 8340822: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, agentDN:12105027, agentID:mfoltz, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32762, agentID = mfoltz, agentExtension = 12105027, agentID_Long = mfoltz } to outboundQ 8340823: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8340824: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32762, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=mfoltz, agentExtension=12105027, agentInstrument=null, agentID_Long=mfoltz, duration=-1, nextAgentState=-1 to various sockets } 8340825: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340826: Aug 09 14:31:02.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340827: Aug 09 14:31:04.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600753, agentID=cangelini } 8340828: Aug 09 14:31:04.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340829: Aug 09 14:31:04.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600753, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340830: Aug 09 14:31:04.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340831: Aug 09 14:31:07.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600754, agentID=sbee } 8340832: Aug 09 14:31:07.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340833: Aug 09 14:31:07.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600754, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340834: Aug 09 14:31:07.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340835: Aug 09 14:31:08.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796579 SkillGroupNum=10 } 8340836: Aug 09 14:31:08.100 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796579 8340837: Aug 09 14:31:08.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340838: Aug 09 14:31:08.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796579 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340839: Aug 09 14:31:08.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340840: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796580 SkillGroupNum=12 } 8340841: Aug 09 14:31:08.116 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796580 8340842: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340843: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796580 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:08 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340844: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340845: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796581 SkillGroupNum=13 } 8340846: Aug 09 14:31:08.116 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796581 8340847: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340848: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796581 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340849: Aug 09 14:31:08.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340850: Aug 09 14:31:08.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796582 SkillGroupNum=14 } 8340851: Aug 09 14:31:08.132 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796582 8340852: Aug 09 14:31:08.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340853: Aug 09 14:31:08.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796582 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340854: Aug 09 14:31:08.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340855: Aug 09 14:31:08.147 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796583 SkillGroupNum=7 } 8340856: Aug 09 14:31:08.147 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796583 8340857: Aug 09 14:31:08.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340858: Aug 09 14:31:08.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796583 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340859: Aug 09 14:31:08.147 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340860: Aug 09 14:31:09.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600755, agentID=mfoltz } 8340861: Aug 09 14:31:09.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340862: Aug 09 14:31:09.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600755, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340863: Aug 09 14:31:09.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340864: Aug 09 14:31:14.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=344 } 8340865: Aug 09 14:31:14.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340866: Aug 09 14:31:14.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=344 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340867: Aug 09 14:31:14.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8340868: Aug 09 14:31:15.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600756, agentID=cangelini } 8340869: Aug 09 14:31:15.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340870: Aug 09 14:31:15.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600756, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340871: Aug 09 14:31:15.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340872: Aug 09 14:31:15.382 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8340873: Aug 09 14:31:15.382 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8340874: Aug 09 14:31:16.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=964 } 8340875: Aug 09 14:31:16.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340876: Aug 09 14:31:16.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=964 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340877: Aug 09 14:31:16.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8340878: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101717955 [1054659/6], address 12105027, calling party 12105027, and called party 913128803434 8340879: Aug 09 14:31:16.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340880: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:mfoltz ID:1054659/6) 8340881: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340882: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz monitoring contacts: 8340883: Aug 09 14:31:16.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340884: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717955 [1054659/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8340885: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340886: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionOfferedMsg (Rsrc:mfoltz ID:1054659/6 Type:NON IAQ) 8340887: Aug 09 14:31:16.413 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactOriginatedEventReqMsg Contact2826 8340888: Aug 09 14:31:16.413 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactOriginatedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003208 session seq num 0 8340889: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128803434:false 8340890: Aug 09 14:31:16.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340891: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128803434:false 8340892: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-3-Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :913128803434:Undefined mnemonic 'Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :913128803434' 8340893: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8340894: Aug 09 14:31:16.413 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128803434:false 8340895: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ORIGINATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101717955, connectionDeviceID: 12105027, callingDeviceID: 12105027, calledDeviceID: 913128803434, calledDeviceType: 0, callingDeviceType: 76 } to outboundQ 8340896: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ORIGINATED_EVENT } 8340897: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ORIGINATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717955, lineHandle: 65535, lineType: 7, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, calledDeviceType: 0, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12105027, callingDeviceID: 12105027, calledDeviceID: 913128803434 to various sockets } 8340898: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8340899: Aug 09 14:31:16.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8340900: Aug 09 14:31:17.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600757, agentID=sbee } 8340901: Aug 09 14:31:17.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340902: Aug 09 14:31:17.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600757, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340903: Aug 09 14:31:17.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340904: Aug 09 14:31:18.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796584 SkillGroupNum=10 } 8340905: Aug 09 14:31:18.148 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796584 8340906: Aug 09 14:31:18.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340907: Aug 09 14:31:18.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796584 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340908: Aug 09 14:31:18.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340909: Aug 09 14:31:18.163 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796585 SkillGroupNum=12 } 8340910: Aug 09 14:31:18.163 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796585 8340911: Aug 09 14:31:18.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340912: Aug 09 14:31:18.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796585 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:18 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340913: Aug 09 14:31:18.163 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340914: Aug 09 14:31:18.179 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796586 SkillGroupNum=13 } 8340915: Aug 09 14:31:18.179 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796586 8340916: Aug 09 14:31:18.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340917: Aug 09 14:31:18.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796586 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340918: Aug 09 14:31:18.179 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340919: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796587 SkillGroupNum=14 } 8340920: Aug 09 14:31:18.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796587 8340921: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340922: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796587 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340923: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340924: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796588 SkillGroupNum=7 } 8340925: Aug 09 14:31:18.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796588 8340926: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8340927: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796588 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340928: Aug 09 14:31:18.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340929: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101717955 [1054659/6], address 913128803434, calling party 12105027, and called party 913128803434 8340930: Aug 09 14:31:19.007 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340931: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:mfoltz ID:1054659/6) 8340932: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340933: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz monitoring contacts: 8340934: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717955 [1054659/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8340935: Aug 09 14:31:19.007 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340936: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340937: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:1054659/6 ID:mfoltz Type:NON IAQ) 8340938: Aug 09 14:31:19.007 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340939: Aug 09 14:31:19.007 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2826 8340940: Aug 09 14:31:19.007 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003208 session seq num 0 8340941: Aug 09 14:31:19.007 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 182a9e1 at Thu Aug 09 14:31:19 CDT 2012 8340942: Aug 09 14:31:19.007 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8340943: Aug 09 14:31:19.007 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101717955, resource: mfoltz, ESD: -1 Contact Type:NON IAQ 8340944: Aug 09 14:31:19.007 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101717955, resource: mfoltz, ESD: -1 Contact Type:NON IAQ because contact type is not applicable 8340945: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8340946: Aug 09 14:31:19.007 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8340947: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, connectionCallID: 101717955, monitoredDeviceDN: 12105027, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: -1, answeringDeviceID: Unknown, callingDeviceID: 12105027, calledDeviceID: Unknown, lastRedirectDeviceID: null, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535 } to outboundQ 8340948: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8340949: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101717955, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12105027, answeringDeviceID: Unknown, calledDeviceID: Unknown, callingDeviceID: 12105027, lastRedirectDeviceID: null to various sockets } 8340950: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8340951: Aug 09 14:31:19.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8340952: Aug 09 14:31:19.538 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=495 } 8340953: Aug 09 14:31:19.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340954: Aug 09 14:31:19.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=495 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340955: Aug 09 14:31:19.538 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8340956: Aug 09 14:31:19.694 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600758, agentID=mfoltz } 8340957: Aug 09 14:31:19.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8340958: Aug 09 14:31:19.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600758, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340959: Aug 09 14:31:19.694 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8340960: Aug 09 14:31:20.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54085 } 8340961: Aug 09 14:31:20.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340962: Aug 09 14:31:20.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54085 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340963: Aug 09 14:31:20.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8340964: Aug 09 14:31:20.382 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8340965: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340966: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340967: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340968: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8340969: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8340970: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8340971: Aug 09 14:31:20.382 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8340972: Aug 09 14:31:23.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796589 } 8340973: Aug 09 14:31:23.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8340974: Aug 09 14:31:23.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796589 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340975: Aug 09 14:31:23.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8340976: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 101717955 [1054659/6] and agent mfoltz 8340977: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340978: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054659/6 12105027 8340979: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717955 [1054659/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8340980: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054659/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8340981: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:101717955 [1054659/6] 8340982: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:mfoltz ID:1054659/6 Type:NON IAQ Cause:DROPPED Abort Exception:null) 8340983: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Contact:1054659/6 isConnected: true 8340984: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8340985: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 1054659/6 from agent mfoltz's contacts table 8340986: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101717955[1054659/6] (2100) .removeConnectedResource(mfoltz) 8340987: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2826 8340988: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8340989: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003208 session seq num 0 8340990: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(mfoltz) 8340991: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: mfoltz, new state: AVAILABLE 8340992: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:mfoltz) 8340993: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: mfoltz because it's not a working outbound resource. 8340994: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:ESD 6 .getHighestPriorityContact() returning null 8340995: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:ESD 11 .getHighestPriorityContact() returning null 8340996: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, agentDN:12105027, agentID:mfoltz, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = mfoltz, agentExtension = 12105027, agentID_Long = mfoltz } to outboundQ 8340997: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 182a9e1 at Thu Aug 09 14:31:25 CDT 2012 8340998: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(mfoltz) because there are no waiting contacts 8340999: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8341000: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8341001: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101717955, resource: mfoltz Contact Type:NON IAQ 8341002: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101717955, resource: mfoltz Contact Type:NON IAQ because contact does not exist in table 8341003: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=mfoltz, agentExtension=12105027, agentInstrument=null, agentID_Long=mfoltz, duration=-1, nextAgentState=-1 to various sockets } 8341004: Aug 09 14:31:25.413 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007203 Executing GetESDPropertiesStep 8341005: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8341006: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, connectionCallID: 101717955, monitoredDeviceDN: 12105027, releasingDeviceID: 12105027, releasingDeviceType: 76 } to outboundQ 8341007: Aug 09 14:31:25.413 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007203 Executing InsertRsrcLongestAvailable 8341008: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341009: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341010: Aug 09 14:31:25.413 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007204 Executing GetESDPropertiesStep 8341011: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8341012: Aug 09 14:31:25.413 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007204 Executing InsertRsrcLongestAvailable 8341013: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717955, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12105027, releasingDeviceID: 12105027 to various sockets } 8341014: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz .removeAssociatedContact(Contact:1054659/6 8341015: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts: 8341016: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8341017: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8341018: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8341019: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:1054659/6) 8341020: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054659/6) returns 101717955 [1054659/6] 8341021: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8341022: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8341023: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2826 : ContactTerminated received for App FW contact 2826, iefSourceContact is 101717955 [1054659/6] (2100) 8341024: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2826 8341025: Aug 09 14:31:25.413 CDT %MIVR-SS_RM-7-UNK:session 80000003208 .getParent() is null in SessionInvalidMsg for RmCm contact 101717955 [1054659/6] (2100) 8341026: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003208 .getParent() is null contactId= 2826 8341027: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054659/6) 8341028: Aug 09 14:31:25.413 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054659/6] 101717955 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type NON IAQ, session 80000003208, session seq num 0, rejReason 2, abortReason null 8341029: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 182a9e1 at Thu Aug 09 14:31:25 CDT 2012 8341030: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717955 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8341031: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101717955 Contact Type:NON IAQ 8341032: Aug 09 14:31:25.413 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring ContactDisconnected - contact: 101717955 since contact does not exist in contact table 8341033: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101717955, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8341034: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101717955 } to outboundQ 8341035: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8341036: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101717955, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8341037: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8341038: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717955, connectionDeviceID: to various sockets } 8341039: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717955 } 8341040: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8341041: Aug 09 14:31:25.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717955 } 8341042: Aug 09 14:31:25.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600759, agentID=cangelini } 8341043: Aug 09 14:31:25.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341044: Aug 09 14:31:25.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600759, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341045: Aug 09 14:31:25.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341046: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 101717956 [1054660/6] and agent mfoltz 8341047: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns null 8341048: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8341049: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8341050: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8341051: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 101717956 [1054660/6] and agent mfoltz 8341052: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns null 8341053: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInitiatedMsg (Rsrc:mfoltz ID:1054660/6 Type:NON IAQ) 8341054: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8341055: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns null 8341056: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8341057: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8341058: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:RIMACO.createContactForCall(ciscoCall, session == null, false, 101717956, mfoltz, NON IAQ, CONTACT_INITIATED, false) 8341059: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 101717956 [1054660/6] and agent mfoltz 8341060: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns null 8341061: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8341062: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8341063: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8341064: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2827) from null 8341065: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Agent.getSessionHierarchy(101717956 [1054660/6] (2101), NON IAQ, mfoltz, false) 8341066: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054660/6/101717956, 101717956 [1054660/6]) 8341067: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Session 80000003209 .addContact(2827) in TermConnActiveEv for call 101717956 [1054660/6] and agent mfoltz 8341068: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addAppContactToSession(2827, 80000003209, false) 8341069: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2827 : ContactSessionChanged received for App FW contact 2827, iefSourceContact is 101717956 [1054660/6] (2101) 8341070: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8341071: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz .addAssociatedContact(Contact:RmCm contact 101717956[1054660/6] (2101) 8341072: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101717956[1054660/6] (2101) .addAssociatedResource(mfoltz) 8341073: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717956 [1054660/6] Contact Class:NON IAQ App Contact Id:2827 8341074: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2827 8341075: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8341076: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactCreatedEvent contact type NON IAQ session 80000003209 session seq num 0 8341077: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8341078: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactServiceInitiatedEventReqMsg Contact2827 8341079: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8341080: Aug 09 14:31:27.132 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 111285c at Thu Aug 09 14:31:27 CDT 2012 8341081: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactServiceInitiatedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003209 session seq num 0 8341082: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:mfoltz ID:1054660/6 Type:NON IAQ) 8341083: Aug 09 14:31:27.132 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8341084: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341085: Aug 09 14:31:27.132 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101717956 Contact Type:NON IAQ 8341086: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341087: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2827 : ContactAccepted received for App FW contact 2827, iefSourceContact is 101717956 [1054660/6] (2101) 8341088: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101717956, callType: 9, connDeviceID: 12105027, ani: 12105027, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8341089: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr: Ignoring ICDContactAdapter 2827 .contactAccepted () because ICDContactAdapter is inactive 8341090: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8341091: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 9, connectionDeviceIDType: 0, connectionCallID: 101717956, calledPartyDisposition: 0, connectionDeviceID: 12105027, ani: 12105027, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8341092: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_SERVICE_INITIATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101717956, connectionDeviceID: 12105027, callingDeviceID: 12105027 } to outboundQ 8341093: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_SERVICE_INITIATED_EVENT } 8341094: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8341095: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_SERVICE_INITIATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717956, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12105027, callingDeviceID: 12105027 to various sockets } 8341096: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8341097: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8341098: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1054660/6,lastContactImplId=1054660/6,session=Session[id=001-0x12a05f2c89,parent=null,active=true,state=SESSION_IN_USE,time=1344540687132],lastSession=Session[id=001-0x12a05f2c89,parent=null,active=true,state=SESSION_IN_USE,time=1344540687132],contactSeqNum=0,lastContactSeqNum=0] on CallContact[id=2827,type=Cisco Agent Call,implId=1054660/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2c89,parent=null,active=true,state=SESSION_IN_USE,time=1344540687132],seqNum=0,time=1344540687132,cn=null,dn=null,cgn=12105027,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null] at Thu Aug 09 14:31:27 CDT 2012,Event source=CallContact[id=2827,type=Cisco Agent Call,implId=1054660/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2c89,parent=null,active=true,state=SESSION_IN_USE,time=1344540687132],seqNum=0,time=1344540687132,cn=null,dn=null,cgn=12105027,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null],Event listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter at 2d9ebf,Exception=java.lang.ClassCastException: java.lang.Integer 8341099: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8341100: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer 8341101: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.getCTIPortNumber(ICDContactAdapter.java:529) 8341102: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.contactAccepted(ICDContactAdapter.java:219) 8341103: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.ContactEvent.dispatchEvent(ContactEvent.java:779) 8341104: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.call.CallEvent.dispatchEvent(CallEvent.java:798) 8341105: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.event.EventBridge.dispatchEvent(EventBridge.java:68) 8341106: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1978) 8341107: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1931) 8341108: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setToAccepted(ContactStubImpl.java:732) 8341109: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:993) 8341110: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.Contact.setState(Contact.java:1047) 8341111: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.AgentCallContact.answered(AgentCallContact.java:105) 8341112: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.answerContact(Agent.java:3552) 8341113: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.processSessionActiveMsg(Agent.java:3739) 8341114: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.msgs.SessionActiveMsg.handleMsg(SessionActiveMsg.java:84) 8341115: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.processRmCmMsg(RsrcMgrMsgProcessor.java:1403) 8341116: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.run(RsrcMgrMsgProcessor.java:240) 8341117: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8341118: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8341119: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8341120: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8341121: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 8341122: Aug 09 14:31:27.132 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8341123: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341124: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:SessionActiveMsg being ignored because contact 2827 is already connected to agent mfoltz 8341125: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717956 [1054660/6] Contact Class:NON IAQ App Contact Id:2827 8341126: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8341127: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8341128: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8341129: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:mfoltz ID:1054660/6 Type:NON IAQ cause:DEFAULT) 8341130: Aug 09 14:31:27.132 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341131: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz New State:UNAVAILABLE Old State:AVAILABLE Reason code:32762 8341132: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts:Contact ID:101717956 [1054660/6] Contact Class:NON IAQ App Contact Id:2827 8341133: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:true 8341134: Aug 09 14:31:27.132 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: mfoltz, new state: UNAVAILABLE 8341135: Aug 09 14:31:27.132 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: mfoltz because it's not a working outbound resource. 8341136: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8341137: Aug 09 14:31:27.132 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: 8341138: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, agentDN:12105027, agentID:mfoltz, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32762, agentID = mfoltz, agentExtension = 12105027, agentID_Long = mfoltz } to outboundQ 8341139: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8341140: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32762, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=mfoltz, agentExtension=12105027, agentInstrument=null, agentID_Long=mfoltz, duration=-1, nextAgentState=-1 to various sockets } 8341141: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341142: Aug 09 14:31:27.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341143: Aug 09 14:31:28.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600760, agentID=sbee } 8341144: Aug 09 14:31:28.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341145: Aug 09 14:31:28.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600760, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341146: Aug 09 14:31:28.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341147: Aug 09 14:31:28.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796590 SkillGroupNum=10 } 8341148: Aug 09 14:31:28.210 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796590 8341149: Aug 09 14:31:28.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341150: Aug 09 14:31:28.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796590 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341151: Aug 09 14:31:28.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341152: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796591 SkillGroupNum=12 } 8341153: Aug 09 14:31:28.226 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796591 8341154: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341155: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796591 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:28 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341156: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341157: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796592 SkillGroupNum=13 } 8341158: Aug 09 14:31:28.226 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796592 8341159: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341160: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796592 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341161: Aug 09 14:31:28.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341162: Aug 09 14:31:28.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796593 SkillGroupNum=14 } 8341163: Aug 09 14:31:28.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796593 8341164: Aug 09 14:31:28.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341165: Aug 09 14:31:28.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796593 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341166: Aug 09 14:31:28.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341167: Aug 09 14:31:28.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796594 SkillGroupNum=7 } 8341168: Aug 09 14:31:28.257 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796594 8341169: Aug 09 14:31:28.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341170: Aug 09 14:31:28.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796594 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341171: Aug 09 14:31:28.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341172: Aug 09 14:31:28.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600761 } 8341173: Aug 09 14:31:28.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341174: Aug 09 14:31:28.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600761 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341175: Aug 09 14:31:28.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341176: Aug 09 14:31:28.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=868 } 8341177: Aug 09 14:31:28.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341178: Aug 09 14:31:28.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=868 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341179: Aug 09 14:31:28.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341180: Aug 09 14:31:29.945 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600762, agentID=mfoltz } 8341181: Aug 09 14:31:29.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341182: Aug 09 14:31:29.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600762, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341183: Aug 09 14:31:29.945 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341184: Aug 09 14:31:30.179 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=289 } 8341185: Aug 09 14:31:30.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341186: Aug 09 14:31:30.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=289 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341187: Aug 09 14:31:30.179 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341188: Aug 09 14:31:35.695 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600763, agentID=cangelini } 8341189: Aug 09 14:31:35.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341190: Aug 09 14:31:35.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600763, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341191: Aug 09 14:31:35.695 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341192: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101717956 [1054660/6], address 12105027, calling party 12105027, and called party 913128828873 8341193: Aug 09 14:31:37.726 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341194: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:mfoltz ID:1054660/6) 8341195: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8341196: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz monitoring contacts: 8341197: Aug 09 14:31:37.726 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341198: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717956 [1054660/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8341199: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8341200: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionOfferedMsg (Rsrc:mfoltz ID:1054660/6 Type:NON IAQ) 8341201: Aug 09 14:31:37.726 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactOriginatedEventReqMsg Contact2827 8341202: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128828873:false 8341203: Aug 09 14:31:37.726 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactOriginatedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003209 session seq num 0 8341204: Aug 09 14:31:37.726 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341205: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128828873:false 8341206: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-3-Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :913128828873:Undefined mnemonic 'Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :913128828873' 8341207: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8341208: Aug 09 14:31:37.726 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 913128828873:false 8341209: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ORIGINATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101717956, connectionDeviceID: 12105027, callingDeviceID: 12105027, calledDeviceID: 913128828873, calledDeviceType: 0, callingDeviceType: 76 } to outboundQ 8341210: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ORIGINATED_EVENT } 8341211: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ORIGINATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717956, lineHandle: 65535, lineType: 7, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, calledDeviceType: 0, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12105027, callingDeviceID: 12105027, calledDeviceID: 913128828873 to various sockets } 8341212: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8341213: Aug 09 14:31:37.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8341214: Aug 09 14:31:38.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796595 SkillGroupNum=10 } 8341215: Aug 09 14:31:38.257 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796595 8341216: Aug 09 14:31:38.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341217: Aug 09 14:31:38.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796595 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341218: Aug 09 14:31:38.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341219: Aug 09 14:31:38.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796596 SkillGroupNum=12 } 8341220: Aug 09 14:31:38.273 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796596 8341221: Aug 09 14:31:38.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341222: Aug 09 14:31:38.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796596 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:38 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341223: Aug 09 14:31:38.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341224: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796597 SkillGroupNum=13 } 8341225: Aug 09 14:31:38.289 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796597 8341226: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341227: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796597 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341228: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341229: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796598 SkillGroupNum=14 } 8341230: Aug 09 14:31:38.289 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796598 8341231: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341232: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796598 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341233: Aug 09 14:31:38.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341234: Aug 09 14:31:38.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796599 SkillGroupNum=7 } 8341235: Aug 09 14:31:38.304 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796599 8341236: Aug 09 14:31:38.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341237: Aug 09 14:31:38.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796599 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341238: Aug 09 14:31:38.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341239: Aug 09 14:31:38.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600764, agentID=sbee } 8341240: Aug 09 14:31:38.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341241: Aug 09 14:31:38.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600764, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341242: Aug 09 14:31:38.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341243: Aug 09 14:31:40.179 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600765, agentID=mfoltz } 8341244: Aug 09 14:31:40.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341245: Aug 09 14:31:40.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600765, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341246: Aug 09 14:31:40.179 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341247: Aug 09 14:31:44.726 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=345 } 8341248: Aug 09 14:31:44.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341249: Aug 09 14:31:44.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=345 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341250: Aug 09 14:31:44.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341251: Aug 09 14:31:45.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600766, agentID=cangelini } 8341252: Aug 09 14:31:45.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341253: Aug 09 14:31:45.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600766, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341254: Aug 09 14:31:45.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341255: Aug 09 14:31:46.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=965 } 8341256: Aug 09 14:31:46.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341257: Aug 09 14:31:46.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=965 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341258: Aug 09 14:31:46.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341259: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796600 SkillGroupNum=10 } 8341260: Aug 09 14:31:48.320 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796600 8341261: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341262: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796600 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341263: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341264: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796601 SkillGroupNum=12 } 8341265: Aug 09 14:31:48.320 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796601 8341266: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341267: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796601 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:48 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341268: Aug 09 14:31:48.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341269: Aug 09 14:31:48.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796602 SkillGroupNum=13 } 8341270: Aug 09 14:31:48.336 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796602 8341271: Aug 09 14:31:48.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341272: Aug 09 14:31:48.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796602 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341273: Aug 09 14:31:48.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341274: Aug 09 14:31:48.351 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796603 SkillGroupNum=14 } 8341275: Aug 09 14:31:48.351 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796603 8341276: Aug 09 14:31:48.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341277: Aug 09 14:31:48.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796603 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341278: Aug 09 14:31:48.351 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341279: Aug 09 14:31:48.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796604 SkillGroupNum=7 } 8341280: Aug 09 14:31:48.367 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796604 8341281: Aug 09 14:31:48.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341282: Aug 09 14:31:48.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796604 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341283: Aug 09 14:31:48.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341284: Aug 09 14:31:48.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600767, agentID=sbee } 8341285: Aug 09 14:31:48.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341286: Aug 09 14:31:48.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600767, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341287: Aug 09 14:31:48.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341288: Aug 09 14:31:49.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=496 } 8341289: Aug 09 14:31:49.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341290: Aug 09 14:31:49.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=496 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341291: Aug 09 14:31:49.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341292: Aug 09 14:31:50.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54086 } 8341293: Aug 09 14:31:50.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341294: Aug 09 14:31:50.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54086 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341295: Aug 09 14:31:50.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341296: Aug 09 14:31:50.586 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600768, agentID=mfoltz } 8341297: Aug 09 14:31:50.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341298: Aug 09 14:31:50.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600768, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341299: Aug 09 14:31:50.586 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341300: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101717956 [1054660/6], address 913128828873, calling party 12105027, and called party 913128828873 8341301: Aug 09 14:31:52.008 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341302: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:mfoltz ID:1054660/6) 8341303: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8341304: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz monitoring contacts: 8341305: Aug 09 14:31:52.008 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341306: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717956 [1054660/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8341307: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8341308: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:1054660/6 ID:mfoltz Type:NON IAQ) 8341309: Aug 09 14:31:52.008 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341310: Aug 09 14:31:52.008 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2827 8341311: Aug 09 14:31:52.008 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003209 session seq num 0 8341312: Aug 09 14:31:52.008 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 111285c at Thu Aug 09 14:31:52 CDT 2012 8341313: Aug 09 14:31:52.008 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8341314: Aug 09 14:31:52.008 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101717956, resource: mfoltz, ESD: -1 Contact Type:NON IAQ 8341315: Aug 09 14:31:52.008 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101717956, resource: mfoltz, ESD: -1 Contact Type:NON IAQ because contact type is not applicable 8341316: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8341317: Aug 09 14:31:52.008 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8341318: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, connectionCallID: 101717956, monitoredDeviceDN: 12105027, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: -1, answeringDeviceID: Unknown, callingDeviceID: 12105027, calledDeviceID: Unknown, lastRedirectDeviceID: null, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535 } to outboundQ 8341319: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8341320: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101717956, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12105027, answeringDeviceID: Unknown, calledDeviceID: Unknown, callingDeviceID: 12105027, lastRedirectDeviceID: null to various sockets } 8341321: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8341322: Aug 09 14:31:52.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8341323: Aug 09 14:31:53.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796605 } 8341324: Aug 09 14:31:53.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341325: Aug 09 14:31:53.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796605 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341326: Aug 09 14:31:53.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341327: Aug 09 14:31:56.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600769, agentID=cangelini } 8341328: Aug 09 14:31:56.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341329: Aug 09 14:31:56.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600769, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341330: Aug 09 14:31:56.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341331: Aug 09 14:31:58.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600770 } 8341332: Aug 09 14:31:58.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341333: Aug 09 14:31:58.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600770 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341334: Aug 09 14:31:58.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341335: Aug 09 14:31:58.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796606 SkillGroupNum=10 } 8341336: Aug 09 14:31:58.367 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796606 8341337: Aug 09 14:31:58.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341338: Aug 09 14:31:58.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796606 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341339: Aug 09 14:31:58.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341340: Aug 09 14:31:58.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796607 SkillGroupNum=12 } 8341341: Aug 09 14:31:58.383 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796607 8341342: Aug 09 14:31:58.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341343: Aug 09 14:31:58.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796607 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:58 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341344: Aug 09 14:31:58.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341345: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796608 SkillGroupNum=13 } 8341346: Aug 09 14:31:58.398 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796608 8341347: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341348: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796608 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341349: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341350: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796609 SkillGroupNum=14 } 8341351: Aug 09 14:31:58.398 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796609 8341352: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341353: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796609 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341354: Aug 09 14:31:58.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341355: Aug 09 14:31:58.414 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796610 SkillGroupNum=7 } 8341356: Aug 09 14:31:58.414 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796610 8341357: Aug 09 14:31:58.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341358: Aug 09 14:31:58.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796610 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:31:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341359: Aug 09 14:31:58.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341360: Aug 09 14:31:58.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600771, agentID=sbee } 8341361: Aug 09 14:31:58.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341362: Aug 09 14:31:58.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600771, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341363: Aug 09 14:31:58.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341364: Aug 09 14:31:58.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=869 } 8341365: Aug 09 14:31:58.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341366: Aug 09 14:31:58.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=869 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341367: Aug 09 14:31:58.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341368: Aug 09 14:32:00.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=290 } 8341369: Aug 09 14:32:00.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341370: Aug 09 14:32:00.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=290 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341371: Aug 09 14:32:00.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341372: Aug 09 14:32:00.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600772, agentID=mfoltz } 8341373: Aug 09 14:32:00.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341374: Aug 09 14:32:00.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600772, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341375: Aug 09 14:32:00.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341376: Aug 09 14:32:06.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600773, agentID=cangelini } 8341377: Aug 09 14:32:06.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341378: Aug 09 14:32:06.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600773, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341379: Aug 09 14:32:06.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341380: Aug 09 14:32:07.227 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344540727227 8341381: Aug 09 14:32:07.227 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344540727227 done. 8341382: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796611 SkillGroupNum=10 } 8341383: Aug 09 14:32:08.430 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796611 8341384: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341385: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796611 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341386: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341387: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796612 SkillGroupNum=12 } 8341388: Aug 09 14:32:08.430 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796612 8341389: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341390: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796612 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:08 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341391: Aug 09 14:32:08.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341392: Aug 09 14:32:08.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796613 SkillGroupNum=13 } 8341393: Aug 09 14:32:08.445 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796613 8341394: Aug 09 14:32:08.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341395: Aug 09 14:32:08.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796613 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341396: Aug 09 14:32:08.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341397: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796614 SkillGroupNum=14 } 8341398: Aug 09 14:32:08.461 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796614 8341399: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341400: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796614 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341401: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341402: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796615 SkillGroupNum=7 } 8341403: Aug 09 14:32:08.461 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796615 8341404: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341405: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796615 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341406: Aug 09 14:32:08.461 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341407: Aug 09 14:32:09.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600774, agentID=sbee } 8341408: Aug 09 14:32:09.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341409: Aug 09 14:32:09.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600774, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341410: Aug 09 14:32:09.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341411: Aug 09 14:32:11.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600775, agentID=mfoltz } 8341412: Aug 09 14:32:11.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341413: Aug 09 14:32:11.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600775, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341414: Aug 09 14:32:11.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341415: Aug 09 14:32:14.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=346 } 8341416: Aug 09 14:32:14.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341417: Aug 09 14:32:14.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=346 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341418: Aug 09 14:32:14.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341419: Aug 09 14:32:16.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=966 } 8341420: Aug 09 14:32:16.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341421: Aug 09 14:32:16.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=966 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341422: Aug 09 14:32:16.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341423: Aug 09 14:32:16.805 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600776, agentID=cangelini } 8341424: Aug 09 14:32:16.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341425: Aug 09 14:32:16.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600776, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341426: Aug 09 14:32:16.805 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341427: Aug 09 14:32:18.477 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796616 SkillGroupNum=10 } 8341428: Aug 09 14:32:18.477 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796616 8341429: Aug 09 14:32:18.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341430: Aug 09 14:32:18.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796616 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341431: Aug 09 14:32:18.477 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341432: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796617 SkillGroupNum=12 } 8341433: Aug 09 14:32:18.492 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796617 8341434: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341435: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796617 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:18 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341436: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341437: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796618 SkillGroupNum=13 } 8341438: Aug 09 14:32:18.492 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796618 8341439: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341440: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796618 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341441: Aug 09 14:32:18.492 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341442: Aug 09 14:32:18.508 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796619 SkillGroupNum=14 } 8341443: Aug 09 14:32:18.508 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796619 8341444: Aug 09 14:32:18.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341445: Aug 09 14:32:18.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796619 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341446: Aug 09 14:32:18.508 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341447: Aug 09 14:32:18.524 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796620 SkillGroupNum=7 } 8341448: Aug 09 14:32:18.524 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796620 8341449: Aug 09 14:32:18.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341450: Aug 09 14:32:18.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796620 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341451: Aug 09 14:32:18.524 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341452: Aug 09 14:32:19.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600777, agentID=sbee } 8341453: Aug 09 14:32:19.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341454: Aug 09 14:32:19.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600777, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341455: Aug 09 14:32:19.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341456: Aug 09 14:32:19.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=497 } 8341457: Aug 09 14:32:19.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341458: Aug 09 14:32:19.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=497 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341459: Aug 09 14:32:19.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341460: Aug 09 14:32:20.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54087 } 8341461: Aug 09 14:32:20.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341462: Aug 09 14:32:20.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54087 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341463: Aug 09 14:32:20.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341464: Aug 09 14:32:20.383 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8341465: Aug 09 14:32:20.383 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8341466: Aug 09 14:32:21.196 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:cross 8341467: Aug 09 14:32:21.196 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8341468: Aug 09 14:32:21.196 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:cross 8341469: Aug 09 14:32:21.196 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8341470: Aug 09 14:32:21.196 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8341471: Aug 09 14:32:21.196 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8341472: Aug 09 14:32:21.196 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8341473: Aug 09 14:32:21.196 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8341474: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: 88422575, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8341475: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8341476: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: 88422575, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8341477: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8341478: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8341479: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8341480: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341481: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341482: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341483: Aug 09 14:32:21.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341484: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnHeldEv received for call 88422575 [4536495/5] and agent cross 8341485: Aug 09 14:32:21.211 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341486: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536495/5 12103007 8341487: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422575 [4536495/5] has internal type IAQ, contact type: IAQ for agent cross 8341488: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536495/5 Rsrc: cross CallingAddr: 919008001 LRAddr:919008001 Type:IAQ(Normal) 8341489: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionHeldMsg (Rsrc:cross ID:4536495/5 Type:IAQ) 8341490: Aug 09 14:32:21.211 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341491: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422575 [4536495/5] Contact Class:IAQ App Contact Id:2825 8341492: Aug 09 14:32:21.211 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactHeldEventReqMsg Contact2825 8341493: Aug 09 14:32:21.211 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536495/5] 88422575 ContactEventsGenerator: Posting the ContactHeldEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003206 session seq num 0 8341494: Aug 09 14:32:21.211 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactHeldEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 110b84b at Thu Aug 09 14:32:21 CDT 2012 8341495: Aug 09 14:32:21.211 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8341496: Aug 09 14:32:21.211 CDT %MIVR-ICD_RTDM-7-UNK:contactHeld - contact: 88422575, resource: cross Contact Type:IAQ 8341497: Aug 09 14:32:21.211 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8341498: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_HELD_EVENT: Socket:Socket: null monitoredDeviceDN:12103007 length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 12103007, HoldingDeviceID: 12103007 } to outboundQ 8341499: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_HELD_EVENT } 8341500: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_HELD_EVENT, MonitorID: 0, PeripheralID: 1, PeripheralType: 21, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, holdingDeviceType: 76, LocalConnectionState: 4, EventCause: 65535, ConnectionDeviceID: 12103007, HoldingDeviceID: 12103007 to various sockets } 8341501: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422575 } 8341502: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422575 } 8341503: Aug 09 14:32:21.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_HELD_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422575 } 8341504: Aug 09 14:32:21.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600778, agentID=mfoltz } 8341505: Aug 09 14:32:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341506: Aug 09 14:32:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600778, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341507: Aug 09 14:32:21.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341508: Aug 09 14:32:23.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796621 } 8341509: Aug 09 14:32:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341510: Aug 09 14:32:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796621 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341511: Aug 09 14:32:23.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341512: Aug 09 14:32:25.383 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8341513: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341514: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341515: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341516: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341517: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8341518: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8341519: Aug 09 14:32:25.383 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8341520: Aug 09 14:32:27.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600779, agentID=cangelini } 8341521: Aug 09 14:32:27.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341522: Aug 09 14:32:27.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600779, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341523: Aug 09 14:32:27.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341524: Aug 09 14:32:28.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600780 } 8341525: Aug 09 14:32:28.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341526: Aug 09 14:32:28.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600780 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341527: Aug 09 14:32:28.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341528: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796622 SkillGroupNum=10 } 8341529: Aug 09 14:32:28.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796622 8341530: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341531: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796622 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341532: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341533: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796623 SkillGroupNum=12 } 8341534: Aug 09 14:32:28.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796623 8341535: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341536: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796623 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:28 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341537: Aug 09 14:32:28.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341538: Aug 09 14:32:28.555 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796624 SkillGroupNum=13 } 8341539: Aug 09 14:32:28.555 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796624 8341540: Aug 09 14:32:28.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341541: Aug 09 14:32:28.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796624 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341542: Aug 09 14:32:28.555 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341543: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796625 SkillGroupNum=14 } 8341544: Aug 09 14:32:28.571 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796625 8341545: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341546: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796625 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341547: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341548: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796626 SkillGroupNum=7 } 8341549: Aug 09 14:32:28.571 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796626 8341550: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341551: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796626 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341552: Aug 09 14:32:28.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341553: Aug 09 14:32:28.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=870 } 8341554: Aug 09 14:32:28.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341555: Aug 09 14:32:28.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=870 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341556: Aug 09 14:32:28.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341557: Aug 09 14:32:29.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600781, agentID=sbee } 8341558: Aug 09 14:32:29.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341559: Aug 09 14:32:29.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600781, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341560: Aug 09 14:32:29.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341561: Aug 09 14:32:30.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=291 } 8341562: Aug 09 14:32:30.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341563: Aug 09 14:32:30.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=291 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341564: Aug 09 14:32:30.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341565: Aug 09 14:32:32.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600782, agentID=mfoltz } 8341566: Aug 09 14:32:32.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341567: Aug 09 14:32:32.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600782, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341568: Aug 09 14:32:32.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341569: Aug 09 14:32:37.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600783, agentID=cangelini } 8341570: Aug 09 14:32:37.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341571: Aug 09 14:32:37.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600783, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341572: Aug 09 14:32:37.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341573: Aug 09 14:32:38.587 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796627 SkillGroupNum=10 } 8341574: Aug 09 14:32:38.587 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796627 8341575: Aug 09 14:32:38.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341576: Aug 09 14:32:38.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796627 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341577: Aug 09 14:32:38.587 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341578: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796628 SkillGroupNum=12 } 8341579: Aug 09 14:32:38.602 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796628 8341580: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341581: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796628 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:38 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341582: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341583: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796629 SkillGroupNum=13 } 8341584: Aug 09 14:32:38.602 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796629 8341585: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341586: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796629 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341587: Aug 09 14:32:38.602 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341588: Aug 09 14:32:38.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796630 SkillGroupNum=14 } 8341589: Aug 09 14:32:38.618 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796630 8341590: Aug 09 14:32:38.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341591: Aug 09 14:32:38.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796630 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341592: Aug 09 14:32:38.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341593: Aug 09 14:32:38.633 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796631 SkillGroupNum=7 } 8341594: Aug 09 14:32:38.633 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796631 8341595: Aug 09 14:32:38.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341596: Aug 09 14:32:38.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796631 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341597: Aug 09 14:32:38.633 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341598: Aug 09 14:32:39.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600784, agentID=sbee } 8341599: Aug 09 14:32:39.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341600: Aug 09 14:32:39.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600784, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341601: Aug 09 14:32:39.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341602: Aug 09 14:32:42.477 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600785, agentID=mfoltz } 8341603: Aug 09 14:32:42.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341604: Aug 09 14:32:42.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600785, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341605: Aug 09 14:32:42.477 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341606: Aug 09 14:32:44.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=347 } 8341607: Aug 09 14:32:44.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341608: Aug 09 14:32:44.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=347 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341609: Aug 09 14:32:44.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341610: Aug 09 14:32:46.212 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=967 } 8341611: Aug 09 14:32:46.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341612: Aug 09 14:32:46.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=967 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341613: Aug 09 14:32:46.212 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341614: Aug 09 14:32:47.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600786, agentID=cangelini } 8341615: Aug 09 14:32:47.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341616: Aug 09 14:32:47.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600786, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341617: Aug 09 14:32:47.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341618: Aug 09 14:32:48.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796632 SkillGroupNum=10 } 8341619: Aug 09 14:32:48.634 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796632 8341620: Aug 09 14:32:48.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341621: Aug 09 14:32:48.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796632 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341622: Aug 09 14:32:48.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341623: Aug 09 14:32:48.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796633 SkillGroupNum=12 } 8341624: Aug 09 14:32:48.649 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796633 8341625: Aug 09 14:32:48.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341626: Aug 09 14:32:48.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796633 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:48 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341627: Aug 09 14:32:48.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341628: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796634 SkillGroupNum=13 } 8341629: Aug 09 14:32:48.665 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796634 8341630: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341631: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796634 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341632: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341633: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796635 SkillGroupNum=14 } 8341634: Aug 09 14:32:48.665 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796635 8341635: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341636: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796635 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341637: Aug 09 14:32:48.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341638: Aug 09 14:32:48.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796636 SkillGroupNum=7 } 8341639: Aug 09 14:32:48.681 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796636 8341640: Aug 09 14:32:48.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341641: Aug 09 14:32:48.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796636 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341642: Aug 09 14:32:48.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341643: Aug 09 14:32:49.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=498 } 8341644: Aug 09 14:32:49.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341645: Aug 09 14:32:49.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=498 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341646: Aug 09 14:32:49.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341647: Aug 09 14:32:49.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600787, agentID=sbee } 8341648: Aug 09 14:32:49.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341649: Aug 09 14:32:49.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600787, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341650: Aug 09 14:32:49.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341651: Aug 09 14:32:50.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54088 } 8341652: Aug 09 14:32:50.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341653: Aug 09 14:32:50.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54088 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341654: Aug 09 14:32:50.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341655: Aug 09 14:32:52.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600788, agentID=mfoltz } 8341656: Aug 09 14:32:52.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341657: Aug 09 14:32:52.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600788, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341658: Aug 09 14:32:52.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341659: Aug 09 14:32:53.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796637 } 8341660: Aug 09 14:32:53.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341661: Aug 09 14:32:53.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796637 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341662: Aug 09 14:32:53.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341663: Aug 09 14:32:57.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600789, agentID=cangelini } 8341664: Aug 09 14:32:57.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341665: Aug 09 14:32:57.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600789, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341666: Aug 09 14:32:57.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341667: Aug 09 14:32:58.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600790 } 8341668: Aug 09 14:32:58.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341669: Aug 09 14:32:58.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600790 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341670: Aug 09 14:32:58.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341671: Aug 09 14:32:58.696 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796638 SkillGroupNum=10 } 8341672: Aug 09 14:32:58.696 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796638 8341673: Aug 09 14:32:58.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341674: Aug 09 14:32:58.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796638 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341675: Aug 09 14:32:58.696 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341676: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796639 SkillGroupNum=12 } 8341677: Aug 09 14:32:58.712 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796639 8341678: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341679: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796639 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:58 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341680: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341681: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796640 SkillGroupNum=13 } 8341682: Aug 09 14:32:58.712 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796640 8341683: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341684: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796640 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341685: Aug 09 14:32:58.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341686: Aug 09 14:32:58.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796641 SkillGroupNum=14 } 8341687: Aug 09 14:32:58.728 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796641 8341688: Aug 09 14:32:58.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341689: Aug 09 14:32:58.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796641 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341690: Aug 09 14:32:58.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341691: Aug 09 14:32:58.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796642 SkillGroupNum=7 } 8341692: Aug 09 14:32:58.743 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796642 8341693: Aug 09 14:32:58.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341694: Aug 09 14:32:58.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796642 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:32:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341695: Aug 09 14:32:58.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341696: Aug 09 14:32:58.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=871 } 8341697: Aug 09 14:32:58.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341698: Aug 09 14:32:58.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=871 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341699: Aug 09 14:32:58.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341700: Aug 09 14:33:00.165 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600791, agentID=sbee } 8341701: Aug 09 14:33:00.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341702: Aug 09 14:33:00.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600791, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341703: Aug 09 14:33:00.165 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341704: Aug 09 14:33:00.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=292 } 8341705: Aug 09 14:33:00.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341706: Aug 09 14:33:00.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=292 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341707: Aug 09 14:33:00.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341708: Aug 09 14:33:03.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600792, agentID=mfoltz } 8341709: Aug 09 14:33:03.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341710: Aug 09 14:33:03.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600792, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341711: Aug 09 14:33:03.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341712: Aug 09 14:33:08.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600793, agentID=cangelini } 8341713: Aug 09 14:33:08.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341714: Aug 09 14:33:08.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600793, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341715: Aug 09 14:33:08.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341716: Aug 09 14:33:08.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796643 SkillGroupNum=10 } 8341717: Aug 09 14:33:08.743 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796643 8341718: Aug 09 14:33:08.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341719: Aug 09 14:33:08.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796643 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341720: Aug 09 14:33:08.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341721: Aug 09 14:33:08.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796644 SkillGroupNum=12 } 8341722: Aug 09 14:33:08.759 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796644 8341723: Aug 09 14:33:08.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341724: Aug 09 14:33:08.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796644 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:08 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341725: Aug 09 14:33:08.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341726: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796645 SkillGroupNum=13 } 8341727: Aug 09 14:33:08.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796645 8341728: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341729: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796645 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341730: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341731: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796646 SkillGroupNum=14 } 8341732: Aug 09 14:33:08.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796646 8341733: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341734: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796646 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341735: Aug 09 14:33:08.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341736: Aug 09 14:33:08.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796647 SkillGroupNum=7 } 8341737: Aug 09 14:33:08.790 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796647 8341738: Aug 09 14:33:08.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341739: Aug 09 14:33:08.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796647 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341740: Aug 09 14:33:08.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341741: Aug 09 14:33:10.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600794, agentID=sbee } 8341742: Aug 09 14:33:10.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341743: Aug 09 14:33:10.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600794, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341744: Aug 09 14:33:10.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341745: Aug 09 14:33:13.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600795, agentID=mfoltz } 8341746: Aug 09 14:33:13.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341747: Aug 09 14:33:13.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600795, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341748: Aug 09 14:33:13.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341749: Aug 09 14:33:14.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=348 } 8341750: Aug 09 14:33:14.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341751: Aug 09 14:33:14.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=348 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341752: Aug 09 14:33:14.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341753: Aug 09 14:33:16.212 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=968 } 8341754: Aug 09 14:33:16.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341755: Aug 09 14:33:16.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=968 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341756: Aug 09 14:33:16.212 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341757: Aug 09 14:33:18.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600796, agentID=cangelini } 8341758: Aug 09 14:33:18.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341759: Aug 09 14:33:18.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600796, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341760: Aug 09 14:33:18.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341761: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796648 SkillGroupNum=10 } 8341762: Aug 09 14:33:18.806 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796648 8341763: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341764: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796648 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341765: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341766: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796649 SkillGroupNum=12 } 8341767: Aug 09 14:33:18.806 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796649 8341768: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341769: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796649 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:18 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341770: Aug 09 14:33:18.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341771: Aug 09 14:33:18.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796650 SkillGroupNum=13 } 8341772: Aug 09 14:33:18.822 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796650 8341773: Aug 09 14:33:18.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341774: Aug 09 14:33:18.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796650 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341775: Aug 09 14:33:18.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341776: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796651 SkillGroupNum=14 } 8341777: Aug 09 14:33:18.837 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796651 8341778: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341779: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796651 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341780: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341781: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796652 SkillGroupNum=7 } 8341782: Aug 09 14:33:18.837 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796652 8341783: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341784: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796652 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341785: Aug 09 14:33:18.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341786: Aug 09 14:33:19.587 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=499 } 8341787: Aug 09 14:33:19.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341788: Aug 09 14:33:19.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=499 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341789: Aug 09 14:33:19.587 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341790: Aug 09 14:33:20.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54089 } 8341791: Aug 09 14:33:20.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341792: Aug 09 14:33:20.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54089 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341793: Aug 09 14:33:20.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341794: Aug 09 14:33:20.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600797, agentID=sbee } 8341795: Aug 09 14:33:20.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341796: Aug 09 14:33:20.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600797, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341797: Aug 09 14:33:20.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341798: Aug 09 14:33:23.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796653 } 8341799: Aug 09 14:33:23.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341800: Aug 09 14:33:23.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796653 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341801: Aug 09 14:33:23.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341802: Aug 09 14:33:23.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600798, agentID=mfoltz } 8341803: Aug 09 14:33:23.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341804: Aug 09 14:33:23.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600798, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341805: Aug 09 14:33:23.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341806: Aug 09 14:33:25.384 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8341807: Aug 09 14:33:25.384 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8341808: Aug 09 14:33:28.275 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600799 } 8341809: Aug 09 14:33:28.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341810: Aug 09 14:33:28.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600799 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341811: Aug 09 14:33:28.275 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341812: Aug 09 14:33:28.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600800, agentID=cangelini } 8341813: Aug 09 14:33:28.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341814: Aug 09 14:33:28.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600800, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341815: Aug 09 14:33:28.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341816: Aug 09 14:33:28.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796654 SkillGroupNum=10 } 8341817: Aug 09 14:33:28.853 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796654 8341818: Aug 09 14:33:28.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341819: Aug 09 14:33:28.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796654 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341820: Aug 09 14:33:28.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341821: Aug 09 14:33:28.869 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796655 SkillGroupNum=12 } 8341822: Aug 09 14:33:28.869 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796655 8341823: Aug 09 14:33:28.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341824: Aug 09 14:33:28.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796655 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:28 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341825: Aug 09 14:33:28.869 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341826: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796656 SkillGroupNum=13 } 8341827: Aug 09 14:33:28.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796656 8341828: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341829: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796656 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341830: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341831: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796657 SkillGroupNum=14 } 8341832: Aug 09 14:33:28.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796657 8341833: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341834: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796657 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341835: Aug 09 14:33:28.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341836: Aug 09 14:33:28.900 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796658 SkillGroupNum=7 } 8341837: Aug 09 14:33:28.900 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796658 8341838: Aug 09 14:33:28.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341839: Aug 09 14:33:28.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796658 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341840: Aug 09 14:33:28.900 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341841: Aug 09 14:33:28.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=872 } 8341842: Aug 09 14:33:28.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341843: Aug 09 14:33:28.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=872 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341844: Aug 09 14:33:28.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341845: Aug 09 14:33:30.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=293 } 8341846: Aug 09 14:33:30.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341847: Aug 09 14:33:30.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=293 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341848: Aug 09 14:33:30.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341849: Aug 09 14:33:30.384 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8341850: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8341851: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341852: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341853: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8341854: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8341855: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8341856: Aug 09 14:33:30.384 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8341857: Aug 09 14:33:30.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600801, agentID=sbee } 8341858: Aug 09 14:33:30.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341859: Aug 09 14:33:30.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600801, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341860: Aug 09 14:33:30.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341861: Aug 09 14:33:34.275 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600802, agentID=mfoltz } 8341862: Aug 09 14:33:34.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341863: Aug 09 14:33:34.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600802, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341864: Aug 09 14:33:34.275 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341865: Aug 09 14:33:38.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600803, agentID=cangelini } 8341866: Aug 09 14:33:38.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341867: Aug 09 14:33:38.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600803, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341868: Aug 09 14:33:38.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341869: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796659 SkillGroupNum=10 } 8341870: Aug 09 14:33:38.916 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796659 8341871: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341872: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796659 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341873: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341874: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796660 SkillGroupNum=12 } 8341875: Aug 09 14:33:38.916 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796660 8341876: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341877: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796660 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:38 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341878: Aug 09 14:33:38.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341879: Aug 09 14:33:38.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796661 SkillGroupNum=13 } 8341880: Aug 09 14:33:38.931 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796661 8341881: Aug 09 14:33:38.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341882: Aug 09 14:33:38.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796661 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341883: Aug 09 14:33:38.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341884: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796662 SkillGroupNum=14 } 8341885: Aug 09 14:33:38.947 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796662 8341886: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341887: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796662 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341888: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341889: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796663 SkillGroupNum=7 } 8341890: Aug 09 14:33:38.947 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796663 8341891: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341892: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796663 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341893: Aug 09 14:33:38.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341894: Aug 09 14:33:41.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600804, agentID=sbee } 8341895: Aug 09 14:33:41.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341896: Aug 09 14:33:41.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600804, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341897: Aug 09 14:33:41.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341898: Aug 09 14:33:44.619 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600805, agentID=mfoltz } 8341899: Aug 09 14:33:44.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341900: Aug 09 14:33:44.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600805, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341901: Aug 09 14:33:44.619 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341902: Aug 09 14:33:44.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=349 } 8341903: Aug 09 14:33:44.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341904: Aug 09 14:33:44.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=349 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341905: Aug 09 14:33:44.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8341906: Aug 09 14:33:46.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=969 } 8341907: Aug 09 14:33:46.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341908: Aug 09 14:33:46.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=969 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341909: Aug 09 14:33:46.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8341910: Aug 09 14:33:48.963 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796664 SkillGroupNum=10 } 8341911: Aug 09 14:33:48.963 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796664 8341912: Aug 09 14:33:48.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341913: Aug 09 14:33:48.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796664 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341914: Aug 09 14:33:48.963 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341915: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796665 SkillGroupNum=12 } 8341916: Aug 09 14:33:48.979 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796665 8341917: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341918: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796665 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:48 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341919: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341920: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796666 SkillGroupNum=13 } 8341921: Aug 09 14:33:48.979 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796666 8341922: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341923: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796666 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341924: Aug 09 14:33:48.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341925: Aug 09 14:33:48.994 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796667 SkillGroupNum=14 } 8341926: Aug 09 14:33:48.994 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796667 8341927: Aug 09 14:33:48.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341928: Aug 09 14:33:48.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796667 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341929: Aug 09 14:33:48.994 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341930: Aug 09 14:33:49.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796668 SkillGroupNum=7 } 8341931: Aug 09 14:33:49.010 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796668 8341932: Aug 09 14:33:49.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341933: Aug 09 14:33:49.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796668 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341934: Aug 09 14:33:49.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341935: Aug 09 14:33:49.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600806, agentID=cangelini } 8341936: Aug 09 14:33:49.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341937: Aug 09 14:33:49.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600806, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341938: Aug 09 14:33:49.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341939: Aug 09 14:33:49.604 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=500 } 8341940: Aug 09 14:33:49.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341941: Aug 09 14:33:49.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=500 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341942: Aug 09 14:33:49.604 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8341943: Aug 09 14:33:50.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54090 } 8341944: Aug 09 14:33:50.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341945: Aug 09 14:33:50.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54090 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341946: Aug 09 14:33:50.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8341947: Aug 09 14:33:51.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600807, agentID=sbee } 8341948: Aug 09 14:33:51.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341949: Aug 09 14:33:51.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600807, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341950: Aug 09 14:33:51.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341951: Aug 09 14:33:53.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796669 } 8341952: Aug 09 14:33:53.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341953: Aug 09 14:33:53.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796669 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341954: Aug 09 14:33:53.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341955: Aug 09 14:33:54.994 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600808, agentID=mfoltz } 8341956: Aug 09 14:33:54.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341957: Aug 09 14:33:54.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600808, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341958: Aug 09 14:33:54.994 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341959: Aug 09 14:33:58.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600809 } 8341960: Aug 09 14:33:58.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341961: Aug 09 14:33:58.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600809 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341962: Aug 09 14:33:58.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341963: Aug 09 14:33:58.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=873 } 8341964: Aug 09 14:33:58.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341965: Aug 09 14:33:58.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=873 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341966: Aug 09 14:33:58.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8341967: Aug 09 14:33:59.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796670 SkillGroupNum=10 } 8341968: Aug 09 14:33:59.010 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796670 8341969: Aug 09 14:33:59.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341970: Aug 09 14:33:59.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796670 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341971: Aug 09 14:33:59.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341972: Aug 09 14:33:59.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796671 SkillGroupNum=12 } 8341973: Aug 09 14:33:59.026 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796671 8341974: Aug 09 14:33:59.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341975: Aug 09 14:33:59.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796671 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:59 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341976: Aug 09 14:33:59.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341977: Aug 09 14:33:59.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796672 SkillGroupNum=13 } 8341978: Aug 09 14:33:59.041 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796672 8341979: Aug 09 14:33:59.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341980: Aug 09 14:33:59.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796672 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341981: Aug 09 14:33:59.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341982: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796673 SkillGroupNum=14 } 8341983: Aug 09 14:33:59.057 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796673 8341984: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341985: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796673 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341986: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341987: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796674 SkillGroupNum=7 } 8341988: Aug 09 14:33:59.057 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796674 8341989: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8341990: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796674 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:33:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341991: Aug 09 14:33:59.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8341992: Aug 09 14:33:59.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600810, agentID=cangelini } 8341993: Aug 09 14:33:59.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8341994: Aug 09 14:33:59.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600810, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341995: Aug 09 14:33:59.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8341996: Aug 09 14:34:00.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=294 } 8341997: Aug 09 14:34:00.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8341998: Aug 09 14:34:00.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=294 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8341999: Aug 09 14:34:00.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342000: Aug 09 14:34:01.619 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600811, agentID=sbee } 8342001: Aug 09 14:34:01.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342002: Aug 09 14:34:01.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600811, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342003: Aug 09 14:34:01.619 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342004: Aug 09 14:34:05.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600812, agentID=mfoltz } 8342005: Aug 09 14:34:05.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342006: Aug 09 14:34:05.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600812, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342007: Aug 09 14:34:05.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342008: Aug 09 14:34:09.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796675 SkillGroupNum=10 } 8342009: Aug 09 14:34:09.073 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796675 8342010: Aug 09 14:34:09.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342011: Aug 09 14:34:09.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796675 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342012: Aug 09 14:34:09.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342013: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796676 SkillGroupNum=12 } 8342014: Aug 09 14:34:09.088 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796676 8342015: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342016: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796676 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:09 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342017: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342018: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796677 SkillGroupNum=13 } 8342019: Aug 09 14:34:09.088 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796677 8342020: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342021: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796677 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342022: Aug 09 14:34:09.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342023: Aug 09 14:34:09.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796678 SkillGroupNum=14 } 8342024: Aug 09 14:34:09.104 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796678 8342025: Aug 09 14:34:09.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342026: Aug 09 14:34:09.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796678 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342027: Aug 09 14:34:09.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342028: Aug 09 14:34:09.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796679 SkillGroupNum=7 } 8342029: Aug 09 14:34:09.120 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796679 8342030: Aug 09 14:34:09.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342031: Aug 09 14:34:09.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796679 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342032: Aug 09 14:34:09.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342033: Aug 09 14:34:09.635 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600813, agentID=cangelini } 8342034: Aug 09 14:34:09.635 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342035: Aug 09 14:34:09.635 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600813, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342036: Aug 09 14:34:09.635 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342037: Aug 09 14:34:11.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600814, agentID=sbee } 8342038: Aug 09 14:34:11.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342039: Aug 09 14:34:11.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600814, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342040: Aug 09 14:34:11.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342041: Aug 09 14:34:14.729 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=350 } 8342042: Aug 09 14:34:14.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342043: Aug 09 14:34:14.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=350 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342044: Aug 09 14:34:14.729 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342045: Aug 09 14:34:15.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600815, agentID=mfoltz } 8342046: Aug 09 14:34:15.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342047: Aug 09 14:34:15.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600815, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342048: Aug 09 14:34:15.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342049: Aug 09 14:34:16.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=970 } 8342050: Aug 09 14:34:16.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342051: Aug 09 14:34:16.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=970 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342052: Aug 09 14:34:16.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342053: Aug 09 14:34:19.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796680 SkillGroupNum=10 } 8342054: Aug 09 14:34:19.120 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796680 8342055: Aug 09 14:34:19.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342056: Aug 09 14:34:19.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796680 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342057: Aug 09 14:34:19.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342058: Aug 09 14:34:19.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796681 SkillGroupNum=12 } 8342059: Aug 09 14:34:19.135 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796681 8342060: Aug 09 14:34:19.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342061: Aug 09 14:34:19.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796681 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:19 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342062: Aug 09 14:34:19.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342063: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796682 SkillGroupNum=13 } 8342064: Aug 09 14:34:19.151 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796682 8342065: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342066: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796682 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342067: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342068: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796683 SkillGroupNum=14 } 8342069: Aug 09 14:34:19.151 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796683 8342070: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342071: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796683 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342072: Aug 09 14:34:19.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342073: Aug 09 14:34:19.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796684 SkillGroupNum=7 } 8342074: Aug 09 14:34:19.167 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796684 8342075: Aug 09 14:34:19.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342076: Aug 09 14:34:19.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796684 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342077: Aug 09 14:34:19.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342078: Aug 09 14:34:19.620 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=501 } 8342079: Aug 09 14:34:19.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342080: Aug 09 14:34:19.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=501 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342081: Aug 09 14:34:19.620 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342082: Aug 09 14:34:19.870 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600816, agentID=cangelini } 8342083: Aug 09 14:34:19.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342084: Aug 09 14:34:19.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600816, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342085: Aug 09 14:34:19.870 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342086: Aug 09 14:34:20.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54091 } 8342087: Aug 09 14:34:20.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342088: Aug 09 14:34:20.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54091 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342089: Aug 09 14:34:20.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342090: Aug 09 14:34:22.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600817, agentID=sbee } 8342091: Aug 09 14:34:22.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342092: Aug 09 14:34:22.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600817, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342093: Aug 09 14:34:22.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342094: Aug 09 14:34:23.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796685 } 8342095: Aug 09 14:34:23.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342096: Aug 09 14:34:23.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796685 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342097: Aug 09 14:34:23.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342098: Aug 09 14:34:26.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600818, agentID=mfoltz } 8342099: Aug 09 14:34:26.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342100: Aug 09 14:34:26.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600818, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342101: Aug 09 14:34:26.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342102: Aug 09 14:34:28.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600819 } 8342103: Aug 09 14:34:28.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342104: Aug 09 14:34:28.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600819 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342105: Aug 09 14:34:28.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342106: Aug 09 14:34:28.964 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=874 } 8342107: Aug 09 14:34:28.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342108: Aug 09 14:34:28.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=874 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342109: Aug 09 14:34:28.964 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342110: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796686 SkillGroupNum=10 } 8342111: Aug 09 14:34:29.182 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796686 8342112: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342113: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796686 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342114: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342115: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796687 SkillGroupNum=12 } 8342116: Aug 09 14:34:29.182 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796687 8342117: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342118: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796687 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:29 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342119: Aug 09 14:34:29.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342120: Aug 09 14:34:29.198 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796688 SkillGroupNum=13 } 8342121: Aug 09 14:34:29.198 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796688 8342122: Aug 09 14:34:29.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342123: Aug 09 14:34:29.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796688 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342124: Aug 09 14:34:29.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342125: Aug 09 14:34:29.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796689 SkillGroupNum=14 } 8342126: Aug 09 14:34:29.214 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796689 8342127: Aug 09 14:34:29.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342128: Aug 09 14:34:29.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796689 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342129: Aug 09 14:34:29.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342130: Aug 09 14:34:29.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796690 SkillGroupNum=7 } 8342131: Aug 09 14:34:29.229 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796690 8342132: Aug 09 14:34:29.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342133: Aug 09 14:34:29.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796690 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342134: Aug 09 14:34:29.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342135: Aug 09 14:34:30.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600820, agentID=cangelini } 8342136: Aug 09 14:34:30.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342137: Aug 09 14:34:30.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600820, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342138: Aug 09 14:34:30.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342139: Aug 09 14:34:30.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=295 } 8342140: Aug 09 14:34:30.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342141: Aug 09 14:34:30.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=295 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342142: Aug 09 14:34:30.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342143: Aug 09 14:34:30.386 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8342144: Aug 09 14:34:30.386 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8342145: Aug 09 14:34:31.823 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 14:24:31 CDT 2012 8342146: Aug 09 14:34:31.823 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8342147: Aug 09 14:34:31.823 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8342148: Aug 09 14:34:32.214 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8342149: Aug 09 14:34:32.214 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344540871839 CRS Engine, node=1, id=2700,usage=CMDB-CRSDB Sync,userInfo=system 8342150: Aug 09 14:34:32.229 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8342151: Aug 09 14:34:32.245 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8342152: Aug 09 14:34:32.245 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8342153: Aug 09 14:34:32.261 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8342154: Aug 09 14:34:32.261 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8342155: Aug 09 14:34:32.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600821, agentID=sbee } 8342156: Aug 09 14:34:32.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342157: Aug 09 14:34:32.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600821, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342158: Aug 09 14:34:32.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342159: Aug 09 14:34:32.651 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8342160: Aug 09 14:34:32.948 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8342161: Aug 09 14:34:32.948 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344540871839 CRS Engine, node=1, id=2700,usage=CMDB-CRSDB Sync,userInfo=system 8342162: Aug 09 14:34:32.964 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8342163: Aug 09 14:34:32.964 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8342164: Aug 09 14:34:32.964 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8342165: Aug 09 14:34:32.964 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8342166: Aug 09 14:34:32.964 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8342167: Aug 09 14:34:35.386 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8342168: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8342169: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342170: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342171: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342172: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8342173: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8342174: Aug 09 14:34:35.386 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8342175: Aug 09 14:34:36.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600822, agentID=mfoltz } 8342176: Aug 09 14:34:36.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342177: Aug 09 14:34:36.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600822, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342178: Aug 09 14:34:36.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342179: Aug 09 14:34:39.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796691 SkillGroupNum=10 } 8342180: Aug 09 14:34:39.230 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796691 8342181: Aug 09 14:34:39.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342182: Aug 09 14:34:39.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796691 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342183: Aug 09 14:34:39.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342184: Aug 09 14:34:39.245 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796692 SkillGroupNum=12 } 8342185: Aug 09 14:34:39.245 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796692 8342186: Aug 09 14:34:39.245 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342187: Aug 09 14:34:39.245 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796692 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:39 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342188: Aug 09 14:34:39.245 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342189: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796693 SkillGroupNum=13 } 8342190: Aug 09 14:34:39.261 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796693 8342191: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342192: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796693 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342193: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342194: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796694 SkillGroupNum=14 } 8342195: Aug 09 14:34:39.261 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796694 8342196: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342197: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796694 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342198: Aug 09 14:34:39.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342199: Aug 09 14:34:39.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796695 SkillGroupNum=7 } 8342200: Aug 09 14:34:39.276 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796695 8342201: Aug 09 14:34:39.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342202: Aug 09 14:34:39.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796695 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342203: Aug 09 14:34:39.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342204: Aug 09 14:34:40.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600823, agentID=cangelini } 8342205: Aug 09 14:34:40.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342206: Aug 09 14:34:40.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600823, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342207: Aug 09 14:34:40.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342208: Aug 09 14:34:42.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600824, agentID=sbee } 8342209: Aug 09 14:34:42.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342210: Aug 09 14:34:42.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600824, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342211: Aug 09 14:34:42.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342212: Aug 09 14:34:44.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=351 } 8342213: Aug 09 14:34:44.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342214: Aug 09 14:34:44.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=351 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342215: Aug 09 14:34:44.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342216: Aug 09 14:34:46.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=971 } 8342217: Aug 09 14:34:46.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342218: Aug 09 14:34:46.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=971 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342219: Aug 09 14:34:46.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342220: Aug 09 14:34:46.902 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600825, agentID=mfoltz } 8342221: Aug 09 14:34:46.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342222: Aug 09 14:34:46.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600825, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342223: Aug 09 14:34:46.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342224: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796696 SkillGroupNum=10 } 8342225: Aug 09 14:34:49.292 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796696 8342226: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342227: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796696 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342228: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342229: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796697 SkillGroupNum=12 } 8342230: Aug 09 14:34:49.292 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796697 8342231: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342232: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796697 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:49 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342233: Aug 09 14:34:49.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342234: Aug 09 14:34:49.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796698 SkillGroupNum=13 } 8342235: Aug 09 14:34:49.308 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796698 8342236: Aug 09 14:34:49.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342237: Aug 09 14:34:49.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796698 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342238: Aug 09 14:34:49.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342239: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796699 SkillGroupNum=14 } 8342240: Aug 09 14:34:49.323 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796699 8342241: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342242: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796699 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342243: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342244: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796700 SkillGroupNum=7 } 8342245: Aug 09 14:34:49.323 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796700 8342246: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342247: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796700 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342248: Aug 09 14:34:49.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342249: Aug 09 14:34:49.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=502 } 8342250: Aug 09 14:34:49.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342251: Aug 09 14:34:49.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=502 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342252: Aug 09 14:34:49.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342253: Aug 09 14:34:50.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54092 } 8342254: Aug 09 14:34:50.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342255: Aug 09 14:34:50.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54092 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342256: Aug 09 14:34:50.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342257: Aug 09 14:34:50.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600826, agentID=cangelini } 8342258: Aug 09 14:34:50.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342259: Aug 09 14:34:50.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600826, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342260: Aug 09 14:34:50.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342261: Aug 09 14:34:52.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600827, agentID=sbee } 8342262: Aug 09 14:34:52.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342263: Aug 09 14:34:52.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600827, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342264: Aug 09 14:34:52.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342265: Aug 09 14:34:53.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796701 } 8342266: Aug 09 14:34:53.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342267: Aug 09 14:34:53.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796701 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342268: Aug 09 14:34:53.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342269: Aug 09 14:34:57.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600828, agentID=mfoltz } 8342270: Aug 09 14:34:57.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342271: Aug 09 14:34:57.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600828, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342272: Aug 09 14:34:57.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342273: Aug 09 14:34:58.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600829 } 8342274: Aug 09 14:34:58.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342275: Aug 09 14:34:58.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600829 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342276: Aug 09 14:34:58.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342277: Aug 09 14:34:58.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=875 } 8342278: Aug 09 14:34:58.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342279: Aug 09 14:34:58.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=875 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342280: Aug 09 14:34:58.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342281: Aug 09 14:34:59.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796702 SkillGroupNum=10 } 8342282: Aug 09 14:34:59.339 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796702 8342283: Aug 09 14:34:59.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342284: Aug 09 14:34:59.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796702 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342285: Aug 09 14:34:59.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342286: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796703 SkillGroupNum=12 } 8342287: Aug 09 14:34:59.355 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796703 8342288: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342289: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796703 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:59 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342290: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342291: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796704 SkillGroupNum=13 } 8342292: Aug 09 14:34:59.355 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796704 8342293: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342294: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796704 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342295: Aug 09 14:34:59.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342296: Aug 09 14:34:59.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796705 SkillGroupNum=14 } 8342297: Aug 09 14:34:59.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796705 8342298: Aug 09 14:34:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342299: Aug 09 14:34:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796705 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342300: Aug 09 14:34:59.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342301: Aug 09 14:34:59.386 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796706 SkillGroupNum=7 } 8342302: Aug 09 14:34:59.386 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796706 8342303: Aug 09 14:34:59.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342304: Aug 09 14:34:59.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796706 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:34:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342305: Aug 09 14:34:59.386 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342306: Aug 09 14:35:00.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=296 } 8342307: Aug 09 14:35:00.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342308: Aug 09 14:35:00.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=296 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342309: Aug 09 14:35:00.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342310: Aug 09 14:35:00.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600830, agentID=cangelini } 8342311: Aug 09 14:35:00.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342312: Aug 09 14:35:00.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600830, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342313: Aug 09 14:35:00.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342314: Aug 09 14:35:02.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600831, agentID=sbee } 8342315: Aug 09 14:35:02.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342316: Aug 09 14:35:02.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600831, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342317: Aug 09 14:35:02.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342318: Aug 09 14:35:07.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600832, agentID=mfoltz } 8342319: Aug 09 14:35:07.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342320: Aug 09 14:35:07.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600832, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342321: Aug 09 14:35:07.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342322: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796707 SkillGroupNum=10 } 8342323: Aug 09 14:35:09.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796707 8342324: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342325: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796707 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342326: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342327: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796708 SkillGroupNum=12 } 8342328: Aug 09 14:35:09.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796708 8342329: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342330: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796708 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:09 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342331: Aug 09 14:35:09.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342332: Aug 09 14:35:09.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796709 SkillGroupNum=13 } 8342333: Aug 09 14:35:09.418 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796709 8342334: Aug 09 14:35:09.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342335: Aug 09 14:35:09.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796709 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342336: Aug 09 14:35:09.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342337: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796710 SkillGroupNum=14 } 8342338: Aug 09 14:35:09.433 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796710 8342339: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342340: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796710 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342341: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342342: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796711 SkillGroupNum=7 } 8342343: Aug 09 14:35:09.433 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796711 8342344: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342345: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796711 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342346: Aug 09 14:35:09.433 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342347: Aug 09 14:35:11.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600833, agentID=cangelini } 8342348: Aug 09 14:35:11.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342349: Aug 09 14:35:11.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600833, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342350: Aug 09 14:35:11.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342351: Aug 09 14:35:13.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600834, agentID=sbee } 8342352: Aug 09 14:35:13.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342353: Aug 09 14:35:13.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600834, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342354: Aug 09 14:35:13.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342355: Aug 09 14:35:14.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=352 } 8342356: Aug 09 14:35:14.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342357: Aug 09 14:35:14.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=352 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342358: Aug 09 14:35:14.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342359: Aug 09 14:35:16.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=972 } 8342360: Aug 09 14:35:16.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342361: Aug 09 14:35:16.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=972 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342362: Aug 09 14:35:16.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342363: Aug 09 14:35:17.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600835, agentID=mfoltz } 8342364: Aug 09 14:35:17.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342365: Aug 09 14:35:17.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600835, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342366: Aug 09 14:35:17.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342367: Aug 09 14:35:19.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796712 SkillGroupNum=10 } 8342368: Aug 09 14:35:19.449 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796712 8342369: Aug 09 14:35:19.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342370: Aug 09 14:35:19.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796712 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342371: Aug 09 14:35:19.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342372: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796713 SkillGroupNum=12 } 8342373: Aug 09 14:35:19.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796713 8342374: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342375: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796713 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:19 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342376: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342377: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796714 SkillGroupNum=13 } 8342378: Aug 09 14:35:19.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796714 8342379: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342380: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796714 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342381: Aug 09 14:35:19.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342382: Aug 09 14:35:19.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796715 SkillGroupNum=14 } 8342383: Aug 09 14:35:19.480 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796715 8342384: Aug 09 14:35:19.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342385: Aug 09 14:35:19.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796715 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342386: Aug 09 14:35:19.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342387: Aug 09 14:35:19.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796716 SkillGroupNum=7 } 8342388: Aug 09 14:35:19.496 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796716 8342389: Aug 09 14:35:19.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342390: Aug 09 14:35:19.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796716 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342391: Aug 09 14:35:19.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342392: Aug 09 14:35:19.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=503 } 8342393: Aug 09 14:35:19.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342394: Aug 09 14:35:19.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=503 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342395: Aug 09 14:35:19.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342396: Aug 09 14:35:20.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54093 } 8342397: Aug 09 14:35:20.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342398: Aug 09 14:35:20.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54093 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342399: Aug 09 14:35:20.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342400: Aug 09 14:35:21.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600836, agentID=cangelini } 8342401: Aug 09 14:35:21.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342402: Aug 09 14:35:21.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600836, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342403: Aug 09 14:35:21.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342404: Aug 09 14:35:23.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796717 } 8342405: Aug 09 14:35:23.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342406: Aug 09 14:35:23.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796717 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342407: Aug 09 14:35:23.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342408: Aug 09 14:35:23.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600837, agentID=sbee } 8342409: Aug 09 14:35:23.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342410: Aug 09 14:35:23.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600837, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342411: Aug 09 14:35:23.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342412: Aug 09 14:35:28.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600838, agentID=mfoltz } 8342413: Aug 09 14:35:28.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342414: Aug 09 14:35:28.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600838, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342415: Aug 09 14:35:28.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342416: Aug 09 14:35:28.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600839 } 8342417: Aug 09 14:35:28.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342418: Aug 09 14:35:28.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600839 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342419: Aug 09 14:35:28.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342420: Aug 09 14:35:28.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=876 } 8342421: Aug 09 14:35:28.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342422: Aug 09 14:35:28.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=876 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342423: Aug 09 14:35:28.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342424: Aug 09 14:35:29.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796718 SkillGroupNum=10 } 8342425: Aug 09 14:35:29.496 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796718 8342426: Aug 09 14:35:29.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342427: Aug 09 14:35:29.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796718 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342428: Aug 09 14:35:29.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342429: Aug 09 14:35:29.512 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796719 SkillGroupNum=12 } 8342430: Aug 09 14:35:29.512 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796719 8342431: Aug 09 14:35:29.512 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342432: Aug 09 14:35:29.512 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796719 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:29 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342433: Aug 09 14:35:29.512 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342434: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796720 SkillGroupNum=13 } 8342435: Aug 09 14:35:29.527 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796720 8342436: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342437: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796720 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342438: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342439: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796721 SkillGroupNum=14 } 8342440: Aug 09 14:35:29.527 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796721 8342441: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342442: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796721 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342443: Aug 09 14:35:29.527 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342444: Aug 09 14:35:29.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796722 SkillGroupNum=7 } 8342445: Aug 09 14:35:29.543 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796722 8342446: Aug 09 14:35:29.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342447: Aug 09 14:35:29.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796722 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342448: Aug 09 14:35:29.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342449: Aug 09 14:35:30.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=297 } 8342450: Aug 09 14:35:30.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342451: Aug 09 14:35:30.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=297 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342452: Aug 09 14:35:30.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342453: Aug 09 14:35:31.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600840, agentID=cangelini } 8342454: Aug 09 14:35:31.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342455: Aug 09 14:35:31.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600840, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342456: Aug 09 14:35:31.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342457: Aug 09 14:35:33.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600841, agentID=sbee } 8342458: Aug 09 14:35:33.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342459: Aug 09 14:35:33.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600841, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342460: Aug 09 14:35:33.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342461: Aug 09 14:35:35.387 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8342462: Aug 09 14:35:35.387 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8342463: Aug 09 14:35:38.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600842, agentID=mfoltz } 8342464: Aug 09 14:35:38.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342465: Aug 09 14:35:38.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600842, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342466: Aug 09 14:35:38.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342467: Aug 09 14:35:39.559 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796723 SkillGroupNum=10 } 8342468: Aug 09 14:35:39.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796723 8342469: Aug 09 14:35:39.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342470: Aug 09 14:35:39.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796723 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342471: Aug 09 14:35:39.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342472: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796724 SkillGroupNum=12 } 8342473: Aug 09 14:35:39.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796724 8342474: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342475: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796724 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:39 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342476: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342477: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796725 SkillGroupNum=13 } 8342478: Aug 09 14:35:39.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796725 8342479: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342480: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796725 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342481: Aug 09 14:35:39.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342482: Aug 09 14:35:39.590 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796726 SkillGroupNum=14 } 8342483: Aug 09 14:35:39.590 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796726 8342484: Aug 09 14:35:39.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342485: Aug 09 14:35:39.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796726 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342486: Aug 09 14:35:39.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342487: Aug 09 14:35:39.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796727 SkillGroupNum=7 } 8342488: Aug 09 14:35:39.606 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796727 8342489: Aug 09 14:35:39.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342490: Aug 09 14:35:39.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796727 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342491: Aug 09 14:35:39.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342492: Aug 09 14:35:40.387 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8342493: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8342494: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342495: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342496: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342497: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8342498: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8342499: Aug 09 14:35:40.387 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8342500: Aug 09 14:35:41.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600843, agentID=cangelini } 8342501: Aug 09 14:35:41.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342502: Aug 09 14:35:41.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600843, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342503: Aug 09 14:35:41.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342504: Aug 09 14:35:43.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600844, agentID=sbee } 8342505: Aug 09 14:35:43.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342506: Aug 09 14:35:43.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600844, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342507: Aug 09 14:35:43.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342508: Aug 09 14:35:44.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=353 } 8342509: Aug 09 14:35:44.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342510: Aug 09 14:35:44.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=353 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342511: Aug 09 14:35:44.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342512: Aug 09 14:35:46.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=973 } 8342513: Aug 09 14:35:46.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342514: Aug 09 14:35:46.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=973 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342515: Aug 09 14:35:46.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342516: Aug 09 14:35:48.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600845, agentID=mfoltz } 8342517: Aug 09 14:35:48.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342518: Aug 09 14:35:48.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600845, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342519: Aug 09 14:35:48.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342520: Aug 09 14:35:49.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796728 SkillGroupNum=10 } 8342521: Aug 09 14:35:49.606 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796728 8342522: Aug 09 14:35:49.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342523: Aug 09 14:35:49.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796728 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342524: Aug 09 14:35:49.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342525: Aug 09 14:35:49.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796729 SkillGroupNum=12 } 8342526: Aug 09 14:35:49.621 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796729 8342527: Aug 09 14:35:49.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342528: Aug 09 14:35:49.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796729 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:49 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342529: Aug 09 14:35:49.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342530: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796730 SkillGroupNum=13 } 8342531: Aug 09 14:35:49.637 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796730 8342532: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342533: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796730 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342534: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342535: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796731 SkillGroupNum=14 } 8342536: Aug 09 14:35:49.637 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796731 8342537: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342538: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796731 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342539: Aug 09 14:35:49.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342540: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796732 SkillGroupNum=7 } 8342541: Aug 09 14:35:49.653 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796732 8342542: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342543: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796732 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342544: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342545: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=504 } 8342546: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342547: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=504 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342548: Aug 09 14:35:49.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342549: Aug 09 14:35:50.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54094 } 8342550: Aug 09 14:35:50.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342551: Aug 09 14:35:50.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54094 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342552: Aug 09 14:35:50.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342553: Aug 09 14:35:52.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600846, agentID=cangelini } 8342554: Aug 09 14:35:52.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342555: Aug 09 14:35:52.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600846, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342556: Aug 09 14:35:52.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342557: Aug 09 14:35:53.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796733 } 8342558: Aug 09 14:35:53.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342559: Aug 09 14:35:53.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796733 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342560: Aug 09 14:35:53.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342561: Aug 09 14:35:54.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600847, agentID=sbee } 8342562: Aug 09 14:35:54.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342563: Aug 09 14:35:54.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600847, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342564: Aug 09 14:35:54.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342565: Aug 09 14:35:58.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600848 } 8342566: Aug 09 14:35:58.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342567: Aug 09 14:35:58.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600848 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342568: Aug 09 14:35:58.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342569: Aug 09 14:35:59.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=877 } 8342570: Aug 09 14:35:59.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342571: Aug 09 14:35:59.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=877 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342572: Aug 09 14:35:59.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342573: Aug 09 14:35:59.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600849, agentID=mfoltz } 8342574: Aug 09 14:35:59.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342575: Aug 09 14:35:59.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600849, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342576: Aug 09 14:35:59.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342577: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796734 SkillGroupNum=10 } 8342578: Aug 09 14:35:59.669 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796734 8342579: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342580: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796734 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342581: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342582: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796735 SkillGroupNum=12 } 8342583: Aug 09 14:35:59.669 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796735 8342584: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342585: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796735 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:59 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342586: Aug 09 14:35:59.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342587: Aug 09 14:35:59.684 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796736 SkillGroupNum=13 } 8342588: Aug 09 14:35:59.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796736 8342589: Aug 09 14:35:59.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342590: Aug 09 14:35:59.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796736 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342591: Aug 09 14:35:59.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342592: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796737 SkillGroupNum=14 } 8342593: Aug 09 14:35:59.700 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796737 8342594: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342595: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796737 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342596: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342597: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796738 SkillGroupNum=7 } 8342598: Aug 09 14:35:59.700 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796738 8342599: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342600: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796738 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:35:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342601: Aug 09 14:35:59.700 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342602: Aug 09 14:36:00.200 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=298 } 8342603: Aug 09 14:36:00.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342604: Aug 09 14:36:00.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=298 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342605: Aug 09 14:36:00.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342606: Aug 09 14:36:02.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600850, agentID=cangelini } 8342607: Aug 09 14:36:02.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342608: Aug 09 14:36:02.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600850, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342609: Aug 09 14:36:02.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342610: Aug 09 14:36:04.325 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600851, agentID=sbee } 8342611: Aug 09 14:36:04.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342612: Aug 09 14:36:04.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600851, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342613: Aug 09 14:36:04.325 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342614: Aug 09 14:36:09.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796739 SkillGroupNum=10 } 8342615: Aug 09 14:36:09.716 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796739 8342616: Aug 09 14:36:09.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342617: Aug 09 14:36:09.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796739 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342618: Aug 09 14:36:09.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342619: Aug 09 14:36:09.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796740 SkillGroupNum=12 } 8342620: Aug 09 14:36:09.731 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796740 8342621: Aug 09 14:36:09.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342622: Aug 09 14:36:09.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796740 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:09 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342623: Aug 09 14:36:09.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342624: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796741 SkillGroupNum=13 } 8342625: Aug 09 14:36:09.747 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796741 8342626: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342627: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796741 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342628: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342629: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796742 SkillGroupNum=14 } 8342630: Aug 09 14:36:09.747 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796742 8342631: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342632: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796742 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342633: Aug 09 14:36:09.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342634: Aug 09 14:36:09.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796743 SkillGroupNum=7 } 8342635: Aug 09 14:36:09.762 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796743 8342636: Aug 09 14:36:09.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342637: Aug 09 14:36:09.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796743 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342638: Aug 09 14:36:09.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342639: Aug 09 14:36:09.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600852, agentID=mfoltz } 8342640: Aug 09 14:36:09.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342641: Aug 09 14:36:09.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600852, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342642: Aug 09 14:36:09.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342643: Aug 09 14:36:12.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600853, agentID=cangelini } 8342644: Aug 09 14:36:12.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342645: Aug 09 14:36:12.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600853, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342646: Aug 09 14:36:12.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342647: Aug 09 14:36:14.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600854, agentID=sbee } 8342648: Aug 09 14:36:14.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342649: Aug 09 14:36:14.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600854, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342650: Aug 09 14:36:14.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342651: Aug 09 14:36:14.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=354 } 8342652: Aug 09 14:36:14.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342653: Aug 09 14:36:14.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=354 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342654: Aug 09 14:36:14.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342655: Aug 09 14:36:16.216 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=974 } 8342656: Aug 09 14:36:16.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342657: Aug 09 14:36:16.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=974 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342658: Aug 09 14:36:16.216 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342659: Aug 09 14:36:19.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=505 } 8342660: Aug 09 14:36:19.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342661: Aug 09 14:36:19.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=505 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342662: Aug 09 14:36:19.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342663: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796744 SkillGroupNum=10 } 8342664: Aug 09 14:36:19.778 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796744 8342665: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342666: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796744 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342667: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342668: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796745 SkillGroupNum=12 } 8342669: Aug 09 14:36:19.778 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796745 8342670: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342671: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796745 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:19 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342672: Aug 09 14:36:19.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342673: Aug 09 14:36:19.794 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796746 SkillGroupNum=13 } 8342674: Aug 09 14:36:19.794 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796746 8342675: Aug 09 14:36:19.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342676: Aug 09 14:36:19.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796746 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342677: Aug 09 14:36:19.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342678: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796747 SkillGroupNum=14 } 8342679: Aug 09 14:36:19.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796747 8342680: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342681: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796747 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342682: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342683: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796748 SkillGroupNum=7 } 8342684: Aug 09 14:36:19.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796748 8342685: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342686: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796748 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342687: Aug 09 14:36:19.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342688: Aug 09 14:36:20.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54095 } 8342689: Aug 09 14:36:20.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342690: Aug 09 14:36:20.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54095 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342691: Aug 09 14:36:20.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342692: Aug 09 14:36:20.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600855, agentID=mfoltz } 8342693: Aug 09 14:36:20.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342694: Aug 09 14:36:20.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600855, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342695: Aug 09 14:36:20.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342696: Aug 09 14:36:22.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600856, agentID=cangelini } 8342697: Aug 09 14:36:22.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342698: Aug 09 14:36:22.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600856, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342699: Aug 09 14:36:22.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342700: Aug 09 14:36:23.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796749 } 8342701: Aug 09 14:36:23.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342702: Aug 09 14:36:23.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796749 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342703: Aug 09 14:36:23.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342704: Aug 09 14:36:24.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600857, agentID=sbee } 8342705: Aug 09 14:36:24.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342706: Aug 09 14:36:24.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600857, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342707: Aug 09 14:36:24.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342708: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 88422575 [4536495/5] and agent cross 8342709: Aug 09 14:36:24.810 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342710: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536495/5 12103007 8342711: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422575 [4536495/5] has internal type IAQ, contact type: IAQ for agent cross 8342712: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536495/5 Rsrc: cross CallingAddr: 919008001 LRAddr:919008001 Type:IAQ(Normal) 8342713: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:cross ID:4536495/5 Type:IAQ cause:UNHELD) 8342714: Aug 09 14:36:24.810 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342715: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422575 [4536495/5] Contact Class:IAQ App Contact Id:2825 8342716: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8342717: Aug 09 14:36:24.810 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactTalkingEventReqMsg Contact2825 8342718: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland gwilk Order:11) 8342719: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago gwilk Order:11) 8342720: Aug 09 14:36:24.810 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536495/5] 88422575 ContactEventsGenerator: Posting the ContactTalkingEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003206 session seq num 0 8342721: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global gwilk Order:11) 8342722: Aug 09 14:36:24.810 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactTalkingEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 110b84b at Thu Aug 09 14:36:24 CDT 2012 8342723: Aug 09 14:36:24.810 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8342724: Aug 09 14:36:24.810 CDT %MIVR-ICD_RTDM-7-UNK:contactTalking - contact: 88422575, resource: cross Contact Type:IAQ 8342725: Aug 09 14:36:24.810 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8342726: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_RETRIEVED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88422575, retrievingDeviceType: 76, eventCause: 65535, retrievingDeviceID: 12103007 } to outboundQ 8342727: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_RETRIEVED_EVENT } 8342728: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_RETRIEVED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422575, retrievingDeviceType: 76, localConnectionState: 3, eventCause: 65535, monitoredDeviceDN: 12103007, retrievingDeviceID: 12103007 to various sockets } 8342729: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_RETRIEVED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422575 } 8342730: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_RETRIEVED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422575 } 8342731: Aug 09 14:36:24.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_RETRIEVED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422575 } 8342732: Aug 09 14:36:24.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:cross 8342733: Aug 09 14:36:24.825 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8342734: Aug 09 14:36:24.825 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8342735: Aug 09 14:36:24.825 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8342736: Aug 09 14:36:24.825 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 18154 , direction: 1 , RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88422575, connectionDeviceID: 12103007 } to outboundQ 8342737: Aug 09 14:36:24.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8342738: Aug 09 14:36:24.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 18154, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, ConnectionDeviceID: 12103007, ClientAddress: 10.8.50.10 to various sockets } 8342739: Aug 09 14:36:24.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342740: Aug 09 14:36:24.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342741: Aug 09 14:36:24.950 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:cross 8342742: Aug 09 14:36:24.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8342743: Aug 09 14:36:24.950 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8342744: Aug 09 14:36:24.950 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8342745: Aug 09 14:36:24.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 19532 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88422575, connectionDeviceID: 12103007 } to outboundQ 8342746: Aug 09 14:36:24.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8342747: Aug 09 14:36:24.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 19532, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88422575, ConnectionDeviceID: 12103007, ClientAddress: 10.8.162.64 to various sockets } 8342748: Aug 09 14:36:24.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342749: Aug 09 14:36:24.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342750: Aug 09 14:36:28.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600858 } 8342751: Aug 09 14:36:28.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342752: Aug 09 14:36:28.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600858 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342753: Aug 09 14:36:28.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342754: Aug 09 14:36:29.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=878 } 8342755: Aug 09 14:36:29.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342756: Aug 09 14:36:29.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=878 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342757: Aug 09 14:36:29.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342758: Aug 09 14:36:29.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796750 SkillGroupNum=10 } 8342759: Aug 09 14:36:29.825 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796750 8342760: Aug 09 14:36:29.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342761: Aug 09 14:36:29.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796750 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342762: Aug 09 14:36:29.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342763: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796751 SkillGroupNum=12 } 8342764: Aug 09 14:36:29.841 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796751 8342765: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342766: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796751 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:29 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342767: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342768: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796752 SkillGroupNum=13 } 8342769: Aug 09 14:36:29.841 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796752 8342770: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342771: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796752 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342772: Aug 09 14:36:29.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342773: Aug 09 14:36:29.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796753 SkillGroupNum=14 } 8342774: Aug 09 14:36:29.857 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796753 8342775: Aug 09 14:36:29.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342776: Aug 09 14:36:29.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796753 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342777: Aug 09 14:36:29.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342778: Aug 09 14:36:29.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796754 SkillGroupNum=7 } 8342779: Aug 09 14:36:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796754 8342780: Aug 09 14:36:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342781: Aug 09 14:36:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796754 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342782: Aug 09 14:36:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342783: Aug 09 14:36:30.200 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=299 } 8342784: Aug 09 14:36:30.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342785: Aug 09 14:36:30.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=299 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342786: Aug 09 14:36:30.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342787: Aug 09 14:36:30.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600859, agentID=mfoltz } 8342788: Aug 09 14:36:30.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342789: Aug 09 14:36:30.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600859, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342790: Aug 09 14:36:30.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342791: Aug 09 14:36:33.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600860, agentID=cangelini } 8342792: Aug 09 14:36:33.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342793: Aug 09 14:36:33.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600860, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342794: Aug 09 14:36:33.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342795: Aug 09 14:36:34.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600861, agentID=sbee } 8342796: Aug 09 14:36:34.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342797: Aug 09 14:36:34.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600861, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342798: Aug 09 14:36:34.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342799: Aug 09 14:36:39.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796755 SkillGroupNum=10 } 8342800: Aug 09 14:36:39.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796755 8342801: Aug 09 14:36:39.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342802: Aug 09 14:36:39.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796755 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342803: Aug 09 14:36:39.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342804: Aug 09 14:36:39.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796756 SkillGroupNum=12 } 8342805: Aug 09 14:36:39.888 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796756 8342806: Aug 09 14:36:39.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342807: Aug 09 14:36:39.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796756 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:39 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342808: Aug 09 14:36:39.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342809: Aug 09 14:36:39.904 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796757 SkillGroupNum=13 } 8342810: Aug 09 14:36:39.904 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796757 8342811: Aug 09 14:36:39.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342812: Aug 09 14:36:39.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796757 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342813: Aug 09 14:36:39.904 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342814: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796758 SkillGroupNum=14 } 8342815: Aug 09 14:36:39.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796758 8342816: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342817: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796758 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342818: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342819: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796759 SkillGroupNum=7 } 8342820: Aug 09 14:36:39.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796759 8342821: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342822: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796759 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342823: Aug 09 14:36:39.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342824: Aug 09 14:36:40.388 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8342825: Aug 09 14:36:40.388 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8342826: Aug 09 14:36:40.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600862, agentID=mfoltz } 8342827: Aug 09 14:36:40.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342828: Aug 09 14:36:40.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600862, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342829: Aug 09 14:36:40.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342830: Aug 09 14:36:43.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600863, agentID=cangelini } 8342831: Aug 09 14:36:43.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342832: Aug 09 14:36:43.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600863, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342833: Aug 09 14:36:43.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342834: Aug 09 14:36:44.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=355 } 8342835: Aug 09 14:36:44.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342836: Aug 09 14:36:44.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=355 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342837: Aug 09 14:36:44.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342838: Aug 09 14:36:45.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600864, agentID=sbee } 8342839: Aug 09 14:36:45.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342840: Aug 09 14:36:45.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600864, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342841: Aug 09 14:36:45.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342842: Aug 09 14:36:45.388 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8342843: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8342844: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342845: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342846: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8342847: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8342848: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8342849: Aug 09 14:36:45.388 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8342850: Aug 09 14:36:46.216 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=975 } 8342851: Aug 09 14:36:46.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342852: Aug 09 14:36:46.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=975 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342853: Aug 09 14:36:46.216 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342854: Aug 09 14:36:49.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=506 } 8342855: Aug 09 14:36:49.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342856: Aug 09 14:36:49.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=506 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342857: Aug 09 14:36:49.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8342858: Aug 09 14:36:49.935 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796760 SkillGroupNum=10 } 8342859: Aug 09 14:36:49.935 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796760 8342860: Aug 09 14:36:49.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342861: Aug 09 14:36:49.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796760 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342862: Aug 09 14:36:49.935 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342863: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796761 SkillGroupNum=12 } 8342864: Aug 09 14:36:49.951 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796761 8342865: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342866: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796761 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:49 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342867: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342868: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796762 SkillGroupNum=13 } 8342869: Aug 09 14:36:49.951 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796762 8342870: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342871: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796762 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342872: Aug 09 14:36:49.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342873: Aug 09 14:36:49.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796763 SkillGroupNum=14 } 8342874: Aug 09 14:36:49.966 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796763 8342875: Aug 09 14:36:49.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342876: Aug 09 14:36:49.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796763 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342877: Aug 09 14:36:49.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342878: Aug 09 14:36:49.982 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796764 SkillGroupNum=7 } 8342879: Aug 09 14:36:49.982 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796764 8342880: Aug 09 14:36:49.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342881: Aug 09 14:36:49.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796764 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342882: Aug 09 14:36:49.982 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342883: Aug 09 14:36:50.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54096 } 8342884: Aug 09 14:36:50.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342885: Aug 09 14:36:50.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54096 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342886: Aug 09 14:36:50.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8342887: Aug 09 14:36:51.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600865, agentID=mfoltz } 8342888: Aug 09 14:36:51.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342889: Aug 09 14:36:51.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600865, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342890: Aug 09 14:36:51.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342891: Aug 09 14:36:53.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796765 } 8342892: Aug 09 14:36:53.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342893: Aug 09 14:36:53.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796765 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342894: Aug 09 14:36:53.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342895: Aug 09 14:36:53.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600866, agentID=cangelini } 8342896: Aug 09 14:36:53.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342897: Aug 09 14:36:53.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600866, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342898: Aug 09 14:36:53.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342899: Aug 09 14:36:55.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600867, agentID=sbee } 8342900: Aug 09 14:36:55.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342901: Aug 09 14:36:55.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600867, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342902: Aug 09 14:36:55.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342903: Aug 09 14:36:58.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600868 } 8342904: Aug 09 14:36:58.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342905: Aug 09 14:36:58.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600868 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342906: Aug 09 14:36:58.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342907: Aug 09 14:36:59.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=879 } 8342908: Aug 09 14:36:59.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342909: Aug 09 14:36:59.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=879 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342910: Aug 09 14:36:59.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8342911: Aug 09 14:36:59.982 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796766 SkillGroupNum=10 } 8342912: Aug 09 14:36:59.982 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796766 8342913: Aug 09 14:36:59.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342914: Aug 09 14:36:59.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796766 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342915: Aug 09 14:36:59.982 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342916: Aug 09 14:36:59.998 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796767 SkillGroupNum=12 } 8342917: Aug 09 14:36:59.998 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796767 8342918: Aug 09 14:36:59.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342919: Aug 09 14:36:59.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796767 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:36:59 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342920: Aug 09 14:36:59.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342921: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796768 SkillGroupNum=13 } 8342922: Aug 09 14:37:00.013 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796768 8342923: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342924: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796768 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342925: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342926: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796769 SkillGroupNum=14 } 8342927: Aug 09 14:37:00.013 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796769 8342928: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342929: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796769 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342930: Aug 09 14:37:00.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342931: Aug 09 14:37:00.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796770 SkillGroupNum=7 } 8342932: Aug 09 14:37:00.029 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796770 8342933: Aug 09 14:37:00.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342934: Aug 09 14:37:00.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796770 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342935: Aug 09 14:37:00.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342936: Aug 09 14:37:00.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=300 } 8342937: Aug 09 14:37:00.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342938: Aug 09 14:37:00.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=300 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342939: Aug 09 14:37:00.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8342940: Aug 09 14:37:01.592 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600869, agentID=mfoltz } 8342941: Aug 09 14:37:01.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342942: Aug 09 14:37:01.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600869, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342943: Aug 09 14:37:01.592 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342944: Aug 09 14:37:03.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600870, agentID=cangelini } 8342945: Aug 09 14:37:03.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342946: Aug 09 14:37:03.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600870, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342947: Aug 09 14:37:03.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342948: Aug 09 14:37:05.592 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600871, agentID=sbee } 8342949: Aug 09 14:37:05.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342950: Aug 09 14:37:05.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600871, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342951: Aug 09 14:37:05.592 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342952: Aug 09 14:37:07.232 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541027232 8342953: Aug 09 14:37:07.232 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541027232 done. 8342954: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796771 SkillGroupNum=10 } 8342955: Aug 09 14:37:10.045 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796771 8342956: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342957: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796771 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342958: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342959: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796772 SkillGroupNum=12 } 8342960: Aug 09 14:37:10.045 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796772 8342961: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342962: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796772 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:10 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342963: Aug 09 14:37:10.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342964: Aug 09 14:37:10.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796773 SkillGroupNum=13 } 8342965: Aug 09 14:37:10.060 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796773 8342966: Aug 09 14:37:10.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342967: Aug 09 14:37:10.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796773 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342968: Aug 09 14:37:10.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342969: Aug 09 14:37:10.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796774 SkillGroupNum=14 } 8342970: Aug 09 14:37:10.076 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796774 8342971: Aug 09 14:37:10.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342972: Aug 09 14:37:10.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796774 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342973: Aug 09 14:37:10.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342974: Aug 09 14:37:10.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796775 SkillGroupNum=7 } 8342975: Aug 09 14:37:10.092 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796775 8342976: Aug 09 14:37:10.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8342977: Aug 09 14:37:10.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796775 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342978: Aug 09 14:37:10.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8342979: Aug 09 14:37:11.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600872, agentID=mfoltz } 8342980: Aug 09 14:37:11.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342981: Aug 09 14:37:11.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600872, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342982: Aug 09 14:37:11.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342983: Aug 09 14:37:14.014 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600873, agentID=cangelini } 8342984: Aug 09 14:37:14.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342985: Aug 09 14:37:14.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600873, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342986: Aug 09 14:37:14.014 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342987: Aug 09 14:37:14.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=356 } 8342988: Aug 09 14:37:14.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342989: Aug 09 14:37:14.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=356 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342990: Aug 09 14:37:14.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8342991: Aug 09 14:37:15.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600874, agentID=sbee } 8342992: Aug 09 14:37:15.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8342993: Aug 09 14:37:15.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600874, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342994: Aug 09 14:37:15.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8342995: Aug 09 14:37:16.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=976 } 8342996: Aug 09 14:37:16.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8342997: Aug 09 14:37:16.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=976 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342998: Aug 09 14:37:16.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8342999: Aug 09 14:37:19.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=507 } 8343000: Aug 09 14:37:19.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343001: Aug 09 14:37:19.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=507 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343002: Aug 09 14:37:19.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343003: Aug 09 14:37:20.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54097 } 8343004: Aug 09 14:37:20.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343005: Aug 09 14:37:20.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54097 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343006: Aug 09 14:37:20.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343007: Aug 09 14:37:20.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796776 SkillGroupNum=10 } 8343008: Aug 09 14:37:20.092 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796776 8343009: Aug 09 14:37:20.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343010: Aug 09 14:37:20.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796776 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343011: Aug 09 14:37:20.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343012: Aug 09 14:37:20.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796777 SkillGroupNum=12 } 8343013: Aug 09 14:37:20.108 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796777 8343014: Aug 09 14:37:20.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343015: Aug 09 14:37:20.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796777 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:20 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343016: Aug 09 14:37:20.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343017: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796778 SkillGroupNum=13 } 8343018: Aug 09 14:37:20.123 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796778 8343019: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343020: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796778 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343021: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343022: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796779 SkillGroupNum=14 } 8343023: Aug 09 14:37:20.123 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796779 8343024: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343025: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796779 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343026: Aug 09 14:37:20.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343027: Aug 09 14:37:20.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796780 SkillGroupNum=7 } 8343028: Aug 09 14:37:20.139 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796780 8343029: Aug 09 14:37:20.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343030: Aug 09 14:37:20.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796780 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343031: Aug 09 14:37:20.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343032: Aug 09 14:37:22.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600875, agentID=mfoltz } 8343033: Aug 09 14:37:22.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343034: Aug 09 14:37:22.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600875, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343035: Aug 09 14:37:22.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343036: Aug 09 14:37:23.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796781 } 8343037: Aug 09 14:37:23.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343038: Aug 09 14:37:23.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796781 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343039: Aug 09 14:37:23.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343040: Aug 09 14:37:24.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600876, agentID=cangelini } 8343041: Aug 09 14:37:24.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343042: Aug 09 14:37:24.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600876, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343043: Aug 09 14:37:24.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343044: Aug 09 14:37:26.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600877, agentID=sbee } 8343045: Aug 09 14:37:26.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343046: Aug 09 14:37:26.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600877, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343047: Aug 09 14:37:26.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343048: Aug 09 14:37:28.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600878 } 8343049: Aug 09 14:37:28.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343050: Aug 09 14:37:28.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600878 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343051: Aug 09 14:37:28.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343052: Aug 09 14:37:29.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=880 } 8343053: Aug 09 14:37:29.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343054: Aug 09 14:37:29.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=880 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343055: Aug 09 14:37:29.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343056: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796782 SkillGroupNum=10 } 8343057: Aug 09 14:37:30.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796782 8343058: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343059: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796782 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343060: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343061: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796783 SkillGroupNum=12 } 8343062: Aug 09 14:37:30.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796783 8343063: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343064: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796783 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:30 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343065: Aug 09 14:37:30.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343066: Aug 09 14:37:30.170 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796784 SkillGroupNum=13 } 8343067: Aug 09 14:37:30.170 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796784 8343068: Aug 09 14:37:30.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343069: Aug 09 14:37:30.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796784 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343070: Aug 09 14:37:30.170 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343071: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796785 SkillGroupNum=14 } 8343072: Aug 09 14:37:30.186 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796785 8343073: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343074: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796785 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343075: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343076: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796786 SkillGroupNum=7 } 8343077: Aug 09 14:37:30.186 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796786 8343078: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343079: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796786 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343080: Aug 09 14:37:30.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343081: Aug 09 14:37:30.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=301 } 8343082: Aug 09 14:37:30.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343083: Aug 09 14:37:30.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=301 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343084: Aug 09 14:37:30.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343085: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 101717956 [1054660/6] and agent mfoltz 8343086: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8343087: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054660/6 12105027 8343088: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101717956 [1054660/6] has internal type NON IAQ, contact type: NON IAQ for agent mfoltz 8343089: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054660/6 Rsrc: mfoltz CallingAddr: 12105027 LRAddr:null Type:NonIAQ(Else) 8343090: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:101717956 [1054660/6] 8343091: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:mfoltz ID:1054660/6 Type:NON IAQ Cause:DROPPED Abort Exception:null) 8343092: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Contact:1054660/6 isConnected: true 8343093: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8343094: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 1054660/6 from agent mfoltz's contacts table 8343095: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101717956[1054660/6] (2101) .removeConnectedResource(mfoltz) 8343096: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2827 8343097: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8343098: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Matthew Foltz ID:mfoltz IAQ Extn:12105027 contact type NON IAQ session 80000003209 session seq num 0 8343099: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(mfoltz) 8343100: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:mfoltz) 8343101: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: mfoltz, new state: AVAILABLE 8343102: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:ESD 6 .getHighestPriorityContact() returning null 8343103: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: mfoltz because it's not a working outbound resource. 8343104: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:ESD 11 .getHighestPriorityContact() returning null 8343105: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(mfoltz) because there are no waiting contacts 8343106: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, agentDN:12105027, agentID:mfoltz, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = mfoltz, agentExtension = 12105027, agentID_Long = mfoltz } to outboundQ 8343107: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 111285c at Thu Aug 09 14:37:31 CDT 2012 8343108: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8343109: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8343110: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101717956, resource: mfoltz Contact Type:NON IAQ 8343111: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101717956, resource: mfoltz Contact Type:NON IAQ because contact does not exist in table 8343112: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=mfoltz, agentExtension=12105027, agentInstrument=null, agentID_Long=mfoltz, duration=-1, nextAgentState=-1 to various sockets } 8343113: Aug 09 14:37:31.811 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007205 Executing GetESDPropertiesStep 8343114: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12105027:false 8343115: Aug 09 14:37:31.811 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007205 Executing InsertRsrcLongestAvailable 8343116: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12105027, connectionCallID: 101717956, monitoredDeviceDN: 12105027, releasingDeviceID: 12105027, releasingDeviceType: 76 } to outboundQ 8343117: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343118: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343119: Aug 09 14:37:31.811 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007206 Executing GetESDPropertiesStep 8343120: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8343121: Aug 09 14:37:31.811 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007206 Executing InsertRsrcLongestAvailable 8343122: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717956, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12105027, releasingDeviceID: 12105027 to various sockets } 8343123: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Agent mfoltz .removeAssociatedContact(Contact:1054660/6 8343124: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz Contacts: 8343125: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Rsrc: mfoltz PrevState: AVAILABLE PrevStateSet:false 8343126: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8343127: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8343128: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_5: (SASS_5 mfoltz Order:3) 8343129: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8343130: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:1054660/6) 8343131: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054660/6) returns 101717956 [1054660/6] 8343132: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2827 : ContactTerminated received for App FW contact 2827, iefSourceContact is 101717956 [1054660/6] (2101) 8343133: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2827 8343134: Aug 09 14:37:31.811 CDT %MIVR-SS_RM-7-UNK:session 80000003209 .getParent() is null in SessionInvalidMsg for RmCm contact 101717956 [1054660/6] (2101) 8343135: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003209 .getParent() is null contactId= 2827 8343136: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054660/6) 8343137: Aug 09 14:37:31.811 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054660/6] 101717956 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type NON IAQ, session 80000003209, session seq num 0, rejReason 2, abortReason null 8343138: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 111285c at Thu Aug 09 14:37:31 CDT 2012 8343139: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101717956 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8343140: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101717956 Contact Type:NON IAQ 8343141: Aug 09 14:37:31.811 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring ContactDisconnected - contact: 101717956 since contact does not exist in contact table 8343142: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101717956, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8343143: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8343144: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101717956, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8343145: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101717956 } to outboundQ 8343146: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8343147: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8343148: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101717956, connectionDeviceID: to various sockets } 8343149: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101717956 } 8343150: Aug 09 14:37:31.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101717956 } 8343151: Aug 09 14:37:32.733 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600879, agentID=mfoltz } 8343152: Aug 09 14:37:32.733 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343153: Aug 09 14:37:32.733 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600879, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343154: Aug 09 14:37:32.733 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343155: Aug 09 14:37:34.530 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600880, agentID=cangelini } 8343156: Aug 09 14:37:34.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343157: Aug 09 14:37:34.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600880, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343158: Aug 09 14:37:34.530 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343159: Aug 09 14:37:36.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600881, agentID=sbee } 8343160: Aug 09 14:37:36.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343161: Aug 09 14:37:36.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600881, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343162: Aug 09 14:37:36.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343163: Aug 09 14:37:40.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796787 SkillGroupNum=10 } 8343164: Aug 09 14:37:40.202 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796787 8343165: Aug 09 14:37:40.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343166: Aug 09 14:37:40.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796787 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343167: Aug 09 14:37:40.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343168: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796788 SkillGroupNum=12 } 8343169: Aug 09 14:37:40.217 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796788 8343170: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343171: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796788 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:40 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343172: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343173: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796789 SkillGroupNum=13 } 8343174: Aug 09 14:37:40.217 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796789 8343175: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343176: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796789 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343177: Aug 09 14:37:40.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343178: Aug 09 14:37:40.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796790 SkillGroupNum=14 } 8343179: Aug 09 14:37:40.233 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796790 8343180: Aug 09 14:37:40.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343181: Aug 09 14:37:40.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796790 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343182: Aug 09 14:37:40.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343183: Aug 09 14:37:40.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796791 SkillGroupNum=7 } 8343184: Aug 09 14:37:40.249 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796791 8343185: Aug 09 14:37:40.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343186: Aug 09 14:37:40.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796791 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343187: Aug 09 14:37:40.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343188: Aug 09 14:37:42.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600882, agentID=mfoltz } 8343189: Aug 09 14:37:42.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343190: Aug 09 14:37:42.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600882, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343191: Aug 09 14:37:42.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343192: Aug 09 14:37:44.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=357 } 8343193: Aug 09 14:37:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343194: Aug 09 14:37:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=357 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343195: Aug 09 14:37:44.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343196: Aug 09 14:37:44.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600883, agentID=cangelini } 8343197: Aug 09 14:37:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343198: Aug 09 14:37:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600883, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343199: Aug 09 14:37:44.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343200: Aug 09 14:37:45.389 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8343201: Aug 09 14:37:45.389 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8343202: Aug 09 14:37:46.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=977 } 8343203: Aug 09 14:37:46.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343204: Aug 09 14:37:46.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=977 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343205: Aug 09 14:37:46.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343206: Aug 09 14:37:46.530 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600884, agentID=sbee } 8343207: Aug 09 14:37:46.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343208: Aug 09 14:37:46.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600884, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343209: Aug 09 14:37:46.530 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343210: Aug 09 14:37:49.717 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=508 } 8343211: Aug 09 14:37:49.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343212: Aug 09 14:37:49.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=508 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343213: Aug 09 14:37:49.717 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343214: Aug 09 14:37:50.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54098 } 8343215: Aug 09 14:37:50.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343216: Aug 09 14:37:50.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54098 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343217: Aug 09 14:37:50.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343218: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796792 SkillGroupNum=10 } 8343219: Aug 09 14:37:50.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796792 8343220: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343221: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796792 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343222: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343223: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796793 SkillGroupNum=12 } 8343224: Aug 09 14:37:50.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796793 8343225: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343226: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796793 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:50 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343227: Aug 09 14:37:50.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343228: Aug 09 14:37:50.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796794 SkillGroupNum=13 } 8343229: Aug 09 14:37:50.280 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796794 8343230: Aug 09 14:37:50.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343231: Aug 09 14:37:50.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796794 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343232: Aug 09 14:37:50.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343233: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796795 SkillGroupNum=14 } 8343234: Aug 09 14:37:50.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796795 8343235: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343236: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796795 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343237: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343238: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796796 SkillGroupNum=7 } 8343239: Aug 09 14:37:50.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796796 8343240: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343241: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796796 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:37:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343242: Aug 09 14:37:50.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343243: Aug 09 14:37:50.389 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8343244: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343245: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343246: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343247: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8343248: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8343249: Aug 09 14:37:50.389 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8343250: Aug 09 14:37:53.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796797 } 8343251: Aug 09 14:37:53.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343252: Aug 09 14:37:53.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796797 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343253: Aug 09 14:37:53.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343254: Aug 09 14:37:53.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600885, agentID=mfoltz } 8343255: Aug 09 14:37:53.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343256: Aug 09 14:37:53.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600885, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343257: Aug 09 14:37:53.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343258: Aug 09 14:37:55.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600886, agentID=cangelini } 8343259: Aug 09 14:37:55.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343260: Aug 09 14:37:55.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600886, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343261: Aug 09 14:37:55.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343262: Aug 09 14:37:56.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600887, agentID=sbee } 8343263: Aug 09 14:37:56.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343264: Aug 09 14:37:56.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600887, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343265: Aug 09 14:37:56.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343266: Aug 09 14:37:58.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600888 } 8343267: Aug 09 14:37:58.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343268: Aug 09 14:37:58.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600888 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343269: Aug 09 14:37:58.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343270: Aug 09 14:37:59.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=881 } 8343271: Aug 09 14:37:59.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343272: Aug 09 14:37:59.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=881 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343273: Aug 09 14:37:59.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343274: Aug 09 14:38:00.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=302 } 8343275: Aug 09 14:38:00.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343276: Aug 09 14:38:00.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=302 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343277: Aug 09 14:38:00.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343278: Aug 09 14:38:00.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796798 SkillGroupNum=10 } 8343279: Aug 09 14:38:00.311 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796798 8343280: Aug 09 14:38:00.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343281: Aug 09 14:38:00.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796798 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343282: Aug 09 14:38:00.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343283: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796799 SkillGroupNum=12 } 8343284: Aug 09 14:38:00.327 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796799 8343285: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343286: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796799 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:00 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343287: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343288: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796800 SkillGroupNum=13 } 8343289: Aug 09 14:38:00.327 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796800 8343290: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343291: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796800 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343292: Aug 09 14:38:00.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343293: Aug 09 14:38:00.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796801 SkillGroupNum=14 } 8343294: Aug 09 14:38:00.343 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796801 8343295: Aug 09 14:38:00.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343296: Aug 09 14:38:00.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796801 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343297: Aug 09 14:38:00.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343298: Aug 09 14:38:00.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796802 SkillGroupNum=7 } 8343299: Aug 09 14:38:00.358 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796802 8343300: Aug 09 14:38:00.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343301: Aug 09 14:38:00.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796802 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343302: Aug 09 14:38:00.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343303: Aug 09 14:38:03.468 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600889, agentID=mfoltz } 8343304: Aug 09 14:38:03.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343305: Aug 09 14:38:03.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600889, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343306: Aug 09 14:38:03.468 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343307: Aug 09 14:38:05.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600890, agentID=cangelini } 8343308: Aug 09 14:38:05.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343309: Aug 09 14:38:05.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600890, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343310: Aug 09 14:38:05.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343311: Aug 09 14:38:06.937 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600891, agentID=sbee } 8343312: Aug 09 14:38:06.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343313: Aug 09 14:38:06.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600891, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343314: Aug 09 14:38:06.937 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343315: Aug 09 14:38:10.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796803 SkillGroupNum=10 } 8343316: Aug 09 14:38:10.359 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796803 8343317: Aug 09 14:38:10.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343318: Aug 09 14:38:10.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796803 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343319: Aug 09 14:38:10.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343320: Aug 09 14:38:10.374 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796804 SkillGroupNum=12 } 8343321: Aug 09 14:38:10.374 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796804 8343322: Aug 09 14:38:10.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343323: Aug 09 14:38:10.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796804 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:10 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343324: Aug 09 14:38:10.374 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343325: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796805 SkillGroupNum=13 } 8343326: Aug 09 14:38:10.390 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796805 8343327: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343328: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796805 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343329: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343330: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796806 SkillGroupNum=14 } 8343331: Aug 09 14:38:10.390 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796806 8343332: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343333: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796806 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343334: Aug 09 14:38:10.390 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343335: Aug 09 14:38:10.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796807 SkillGroupNum=7 } 8343336: Aug 09 14:38:10.405 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796807 8343337: Aug 09 14:38:10.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343338: Aug 09 14:38:10.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796807 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343339: Aug 09 14:38:10.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343340: Aug 09 14:38:13.687 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600892, agentID=mfoltz } 8343341: Aug 09 14:38:13.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343342: Aug 09 14:38:13.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600892, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343343: Aug 09 14:38:13.687 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343344: Aug 09 14:38:14.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=358 } 8343345: Aug 09 14:38:14.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343346: Aug 09 14:38:14.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=358 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343347: Aug 09 14:38:14.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343348: Aug 09 14:38:15.499 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600893, agentID=cangelini } 8343349: Aug 09 14:38:15.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343350: Aug 09 14:38:15.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600893, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343351: Aug 09 14:38:15.499 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343352: Aug 09 14:38:16.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=978 } 8343353: Aug 09 14:38:16.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343354: Aug 09 14:38:16.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=978 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343355: Aug 09 14:38:16.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343356: Aug 09 14:38:17.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600894, agentID=sbee } 8343357: Aug 09 14:38:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343358: Aug 09 14:38:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600894, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343359: Aug 09 14:38:17.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343360: Aug 09 14:38:19.734 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=509 } 8343361: Aug 09 14:38:19.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343362: Aug 09 14:38:19.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=509 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343363: Aug 09 14:38:19.734 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343364: Aug 09 14:38:20.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54099 } 8343365: Aug 09 14:38:20.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343366: Aug 09 14:38:20.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54099 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343367: Aug 09 14:38:20.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343368: Aug 09 14:38:20.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796808 SkillGroupNum=10 } 8343369: Aug 09 14:38:20.421 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796808 8343370: Aug 09 14:38:20.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343371: Aug 09 14:38:20.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796808 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343372: Aug 09 14:38:20.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343373: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796809 SkillGroupNum=12 } 8343374: Aug 09 14:38:20.437 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796809 8343375: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343376: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796809 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:20 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343377: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343378: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796810 SkillGroupNum=13 } 8343379: Aug 09 14:38:20.437 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796810 8343380: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343381: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796810 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343382: Aug 09 14:38:20.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343383: Aug 09 14:38:20.452 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796811 SkillGroupNum=14 } 8343384: Aug 09 14:38:20.452 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796811 8343385: Aug 09 14:38:20.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343386: Aug 09 14:38:20.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796811 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343387: Aug 09 14:38:20.452 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343388: Aug 09 14:38:20.468 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796812 SkillGroupNum=7 } 8343389: Aug 09 14:38:20.468 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796812 8343390: Aug 09 14:38:20.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343391: Aug 09 14:38:20.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796812 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343392: Aug 09 14:38:20.468 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343393: Aug 09 14:38:23.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796813 } 8343394: Aug 09 14:38:23.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343395: Aug 09 14:38:23.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796813 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343396: Aug 09 14:38:23.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343397: Aug 09 14:38:23.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600895, agentID=mfoltz } 8343398: Aug 09 14:38:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343399: Aug 09 14:38:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600895, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343400: Aug 09 14:38:23.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343401: Aug 09 14:38:25.734 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600896, agentID=cangelini } 8343402: Aug 09 14:38:25.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343403: Aug 09 14:38:25.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600896, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343404: Aug 09 14:38:25.734 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343405: Aug 09 14:38:27.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600897, agentID=sbee } 8343406: Aug 09 14:38:27.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343407: Aug 09 14:38:27.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600897, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343408: Aug 09 14:38:27.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343409: Aug 09 14:38:28.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600898 } 8343410: Aug 09 14:38:28.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343411: Aug 09 14:38:28.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600898 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343412: Aug 09 14:38:28.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343413: Aug 09 14:38:29.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=882 } 8343414: Aug 09 14:38:29.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343415: Aug 09 14:38:29.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=882 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343416: Aug 09 14:38:29.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343417: Aug 09 14:38:30.203 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=303 } 8343418: Aug 09 14:38:30.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343419: Aug 09 14:38:30.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=303 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343420: Aug 09 14:38:30.203 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343421: Aug 09 14:38:30.468 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796814 SkillGroupNum=10 } 8343422: Aug 09 14:38:30.468 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796814 8343423: Aug 09 14:38:30.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343424: Aug 09 14:38:30.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796814 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343425: Aug 09 14:38:30.468 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343426: Aug 09 14:38:30.484 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796815 SkillGroupNum=12 } 8343427: Aug 09 14:38:30.484 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796815 8343428: Aug 09 14:38:30.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343429: Aug 09 14:38:30.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796815 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:30 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343430: Aug 09 14:38:30.484 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343431: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796816 SkillGroupNum=13 } 8343432: Aug 09 14:38:30.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796816 8343433: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343434: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796816 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343435: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343436: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796817 SkillGroupNum=14 } 8343437: Aug 09 14:38:30.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796817 8343438: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343439: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796817 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343440: Aug 09 14:38:30.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343441: Aug 09 14:38:30.515 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796818 SkillGroupNum=7 } 8343442: Aug 09 14:38:30.515 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796818 8343443: Aug 09 14:38:30.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343444: Aug 09 14:38:30.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796818 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343445: Aug 09 14:38:30.515 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343446: Aug 09 14:38:34.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600899, agentID=mfoltz } 8343447: Aug 09 14:38:34.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343448: Aug 09 14:38:34.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600899, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343449: Aug 09 14:38:34.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343450: Aug 09 14:38:36.000 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600900, agentID=cangelini } 8343451: Aug 09 14:38:36.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343452: Aug 09 14:38:36.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600900, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343453: Aug 09 14:38:36.000 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343454: Aug 09 14:38:37.640 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600901, agentID=sbee } 8343455: Aug 09 14:38:37.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343456: Aug 09 14:38:37.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600901, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343457: Aug 09 14:38:37.640 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343458: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796819 SkillGroupNum=10 } 8343459: Aug 09 14:38:40.531 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796819 8343460: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343461: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796819 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343462: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343463: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796820 SkillGroupNum=12 } 8343464: Aug 09 14:38:40.531 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796820 8343465: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343466: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796820 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:40 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343467: Aug 09 14:38:40.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343468: Aug 09 14:38:40.547 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796821 SkillGroupNum=13 } 8343469: Aug 09 14:38:40.547 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796821 8343470: Aug 09 14:38:40.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343471: Aug 09 14:38:40.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796821 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343472: Aug 09 14:38:40.547 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343473: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796822 SkillGroupNum=14 } 8343474: Aug 09 14:38:40.562 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796822 8343475: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343476: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796822 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343477: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343478: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796823 SkillGroupNum=7 } 8343479: Aug 09 14:38:40.562 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796823 8343480: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343481: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796823 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343482: Aug 09 14:38:40.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343483: Aug 09 14:38:44.453 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600902, agentID=mfoltz } 8343484: Aug 09 14:38:44.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343485: Aug 09 14:38:44.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600902, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343486: Aug 09 14:38:44.453 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343487: Aug 09 14:38:44.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=359 } 8343488: Aug 09 14:38:44.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343489: Aug 09 14:38:44.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=359 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343490: Aug 09 14:38:44.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343491: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600903, agentID=cangelini } 8343492: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343493: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600903, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343494: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343495: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=979 } 8343496: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343497: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=979 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343498: Aug 09 14:38:46.219 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343499: Aug 09 14:38:47.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600904, agentID=sbee } 8343500: Aug 09 14:38:47.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343501: Aug 09 14:38:47.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600904, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343502: Aug 09 14:38:47.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343503: Aug 09 14:38:49.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=510 } 8343504: Aug 09 14:38:49.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343505: Aug 09 14:38:49.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=510 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343506: Aug 09 14:38:49.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343507: Aug 09 14:38:50.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54100 } 8343508: Aug 09 14:38:50.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343509: Aug 09 14:38:50.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54100 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343510: Aug 09 14:38:50.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343511: Aug 09 14:38:50.391 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8343512: Aug 09 14:38:50.391 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8343513: Aug 09 14:38:50.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796824 SkillGroupNum=10 } 8343514: Aug 09 14:38:50.578 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796824 8343515: Aug 09 14:38:50.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343516: Aug 09 14:38:50.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796824 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343517: Aug 09 14:38:50.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343518: Aug 09 14:38:50.594 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796825 SkillGroupNum=12 } 8343519: Aug 09 14:38:50.594 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796825 8343520: Aug 09 14:38:50.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343521: Aug 09 14:38:50.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796825 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:50 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343522: Aug 09 14:38:50.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343523: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796826 SkillGroupNum=13 } 8343524: Aug 09 14:38:50.609 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796826 8343525: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343526: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796826 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343527: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343528: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796827 SkillGroupNum=14 } 8343529: Aug 09 14:38:50.609 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796827 8343530: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343531: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796827 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343532: Aug 09 14:38:50.609 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343533: Aug 09 14:38:50.625 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796828 SkillGroupNum=7 } 8343534: Aug 09 14:38:50.625 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796828 8343535: Aug 09 14:38:50.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343536: Aug 09 14:38:50.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796828 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:38:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343537: Aug 09 14:38:50.625 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343538: Aug 09 14:38:53.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796829 } 8343539: Aug 09 14:38:53.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343540: Aug 09 14:38:53.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796829 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343541: Aug 09 14:38:53.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343542: Aug 09 14:38:54.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600905, agentID=mfoltz } 8343543: Aug 09 14:38:54.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343544: Aug 09 14:38:54.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600905, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343545: Aug 09 14:38:54.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343546: Aug 09 14:38:55.391 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8343547: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343548: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343549: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343550: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8343551: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8343552: Aug 09 14:38:55.391 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8343553: Aug 09 14:38:56.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600906, agentID=cangelini } 8343554: Aug 09 14:38:56.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343555: Aug 09 14:38:56.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600906, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343556: Aug 09 14:38:56.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343557: Aug 09 14:38:58.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600907, agentID=sbee } 8343558: Aug 09 14:38:58.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343559: Aug 09 14:38:58.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600907, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343560: Aug 09 14:38:58.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343561: Aug 09 14:38:58.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600908 } 8343562: Aug 09 14:38:58.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343563: Aug 09 14:38:58.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600908 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343564: Aug 09 14:38:58.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343565: Aug 09 14:38:59.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=883 } 8343566: Aug 09 14:38:59.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343567: Aug 09 14:38:59.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=883 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343568: Aug 09 14:38:59.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343569: Aug 09 14:39:00.203 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=304 } 8343570: Aug 09 14:39:00.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343571: Aug 09 14:39:00.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=304 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343572: Aug 09 14:39:00.203 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343573: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796830 SkillGroupNum=10 } 8343574: Aug 09 14:39:00.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796830 8343575: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343576: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796830 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343577: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343578: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796831 SkillGroupNum=12 } 8343579: Aug 09 14:39:00.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796831 8343580: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343581: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796831 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:00 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343582: Aug 09 14:39:00.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343583: Aug 09 14:39:00.656 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796832 SkillGroupNum=13 } 8343584: Aug 09 14:39:00.656 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796832 8343585: Aug 09 14:39:00.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343586: Aug 09 14:39:00.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796832 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343587: Aug 09 14:39:00.656 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343588: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796833 SkillGroupNum=14 } 8343589: Aug 09 14:39:00.672 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796833 8343590: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343591: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796833 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343592: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343593: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796834 SkillGroupNum=7 } 8343594: Aug 09 14:39:00.672 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796834 8343595: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343596: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796834 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343597: Aug 09 14:39:00.672 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343598: Aug 09 14:39:04.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600909, agentID=mfoltz } 8343599: Aug 09 14:39:04.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343600: Aug 09 14:39:04.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600909, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343601: Aug 09 14:39:04.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343602: Aug 09 14:39:06.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600910, agentID=cangelini } 8343603: Aug 09 14:39:06.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343604: Aug 09 14:39:06.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600910, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343605: Aug 09 14:39:06.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343606: Aug 09 14:39:08.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600911, agentID=sbee } 8343607: Aug 09 14:39:08.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343608: Aug 09 14:39:08.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600911, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343609: Aug 09 14:39:08.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343610: Aug 09 14:39:10.688 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796835 SkillGroupNum=10 } 8343611: Aug 09 14:39:10.688 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796835 8343612: Aug 09 14:39:10.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343613: Aug 09 14:39:10.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796835 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343614: Aug 09 14:39:10.688 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343615: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796836 SkillGroupNum=12 } 8343616: Aug 09 14:39:10.703 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796836 8343617: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343618: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796836 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:10 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343619: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343620: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796837 SkillGroupNum=13 } 8343621: Aug 09 14:39:10.703 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796837 8343622: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343623: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796837 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343624: Aug 09 14:39:10.703 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343625: Aug 09 14:39:10.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796838 SkillGroupNum=14 } 8343626: Aug 09 14:39:10.719 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796838 8343627: Aug 09 14:39:10.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343628: Aug 09 14:39:10.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796838 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343629: Aug 09 14:39:10.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343630: Aug 09 14:39:10.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796839 SkillGroupNum=7 } 8343631: Aug 09 14:39:10.735 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796839 8343632: Aug 09 14:39:10.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343633: Aug 09 14:39:10.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796839 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343634: Aug 09 14:39:10.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343635: Aug 09 14:39:14.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=360 } 8343636: Aug 09 14:39:14.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343637: Aug 09 14:39:14.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=360 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343638: Aug 09 14:39:14.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343639: Aug 09 14:39:15.141 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600912, agentID=mfoltz } 8343640: Aug 09 14:39:15.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343641: Aug 09 14:39:15.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600912, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343642: Aug 09 14:39:15.141 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343643: Aug 09 14:39:16.219 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=980 } 8343644: Aug 09 14:39:16.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343645: Aug 09 14:39:16.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=980 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343646: Aug 09 14:39:16.219 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343647: Aug 09 14:39:17.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600913, agentID=cangelini } 8343648: Aug 09 14:39:17.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343649: Aug 09 14:39:17.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600913, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343650: Aug 09 14:39:17.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343651: Aug 09 14:39:18.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600914, agentID=sbee } 8343652: Aug 09 14:39:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343653: Aug 09 14:39:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600914, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343654: Aug 09 14:39:18.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343655: Aug 09 14:39:19.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=511 } 8343656: Aug 09 14:39:19.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343657: Aug 09 14:39:19.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=511 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343658: Aug 09 14:39:19.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343659: Aug 09 14:39:20.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54101 } 8343660: Aug 09 14:39:20.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343661: Aug 09 14:39:20.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54101 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343662: Aug 09 14:39:20.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343663: Aug 09 14:39:20.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796840 SkillGroupNum=10 } 8343664: Aug 09 14:39:20.735 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796840 8343665: Aug 09 14:39:20.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343666: Aug 09 14:39:20.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796840 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343667: Aug 09 14:39:20.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343668: Aug 09 14:39:20.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796841 SkillGroupNum=12 } 8343669: Aug 09 14:39:20.750 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796841 8343670: Aug 09 14:39:20.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343671: Aug 09 14:39:20.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796841 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:20 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343672: Aug 09 14:39:20.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343673: Aug 09 14:39:20.766 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796842 SkillGroupNum=13 } 8343674: Aug 09 14:39:20.766 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796842 8343675: Aug 09 14:39:20.766 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343676: Aug 09 14:39:20.766 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796842 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343677: Aug 09 14:39:20.766 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343678: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796843 SkillGroupNum=14 } 8343679: Aug 09 14:39:20.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796843 8343680: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343681: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796843 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343682: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343683: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796844 SkillGroupNum=7 } 8343684: Aug 09 14:39:20.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796844 8343685: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343686: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796844 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343687: Aug 09 14:39:20.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343688: Aug 09 14:39:23.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796845 } 8343689: Aug 09 14:39:23.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343690: Aug 09 14:39:23.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796845 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343691: Aug 09 14:39:23.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343692: Aug 09 14:39:25.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600915, agentID=mfoltz } 8343693: Aug 09 14:39:25.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343694: Aug 09 14:39:25.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600915, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343695: Aug 09 14:39:25.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343696: Aug 09 14:39:27.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600916, agentID=cangelini } 8343697: Aug 09 14:39:27.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343698: Aug 09 14:39:27.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600916, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343699: Aug 09 14:39:27.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343700: Aug 09 14:39:28.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600917 } 8343701: Aug 09 14:39:28.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343702: Aug 09 14:39:28.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600917 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343703: Aug 09 14:39:28.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343704: Aug 09 14:39:28.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600918, agentID=sbee } 8343705: Aug 09 14:39:28.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343706: Aug 09 14:39:28.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600918, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343707: Aug 09 14:39:28.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343708: Aug 09 14:39:29.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=884 } 8343709: Aug 09 14:39:29.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343710: Aug 09 14:39:29.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=884 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343711: Aug 09 14:39:29.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343712: Aug 09 14:39:30.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=305 } 8343713: Aug 09 14:39:30.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343714: Aug 09 14:39:30.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=305 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343715: Aug 09 14:39:30.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343716: Aug 09 14:39:30.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796846 SkillGroupNum=10 } 8343717: Aug 09 14:39:30.798 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796846 8343718: Aug 09 14:39:30.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343719: Aug 09 14:39:30.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796846 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343720: Aug 09 14:39:30.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343721: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796847 SkillGroupNum=12 } 8343722: Aug 09 14:39:30.813 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796847 8343723: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343724: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796847 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:30 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343725: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343726: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796848 SkillGroupNum=13 } 8343727: Aug 09 14:39:30.813 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796848 8343728: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343729: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796848 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343730: Aug 09 14:39:30.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343731: Aug 09 14:39:30.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796849 SkillGroupNum=14 } 8343732: Aug 09 14:39:30.829 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796849 8343733: Aug 09 14:39:30.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343734: Aug 09 14:39:30.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796849 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343735: Aug 09 14:39:30.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343736: Aug 09 14:39:30.844 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796850 SkillGroupNum=7 } 8343737: Aug 09 14:39:30.844 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796850 8343738: Aug 09 14:39:30.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343739: Aug 09 14:39:30.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796850 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343740: Aug 09 14:39:30.844 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343741: Aug 09 14:39:35.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600919, agentID=mfoltz } 8343742: Aug 09 14:39:35.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343743: Aug 09 14:39:35.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600919, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343744: Aug 09 14:39:35.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343745: Aug 09 14:39:37.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600920, agentID=cangelini } 8343746: Aug 09 14:39:37.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343747: Aug 09 14:39:37.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600920, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343748: Aug 09 14:39:37.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343749: Aug 09 14:39:38.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600921, agentID=sbee } 8343750: Aug 09 14:39:38.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343751: Aug 09 14:39:38.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600921, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343752: Aug 09 14:39:38.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343753: Aug 09 14:39:40.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796851 SkillGroupNum=10 } 8343754: Aug 09 14:39:40.845 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796851 8343755: Aug 09 14:39:40.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343756: Aug 09 14:39:40.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796851 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343757: Aug 09 14:39:40.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343758: Aug 09 14:39:40.860 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796852 SkillGroupNum=12 } 8343759: Aug 09 14:39:40.860 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796852 8343760: Aug 09 14:39:40.860 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343761: Aug 09 14:39:40.860 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796852 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:40 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343762: Aug 09 14:39:40.860 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343763: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796853 SkillGroupNum=13 } 8343764: Aug 09 14:39:40.876 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796853 8343765: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343766: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796853 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343767: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343768: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796854 SkillGroupNum=14 } 8343769: Aug 09 14:39:40.876 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796854 8343770: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343771: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796854 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343772: Aug 09 14:39:40.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343773: Aug 09 14:39:40.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796855 SkillGroupNum=7 } 8343774: Aug 09 14:39:40.891 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796855 8343775: Aug 09 14:39:40.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343776: Aug 09 14:39:40.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796855 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343777: Aug 09 14:39:40.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343778: Aug 09 14:39:44.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=361 } 8343779: Aug 09 14:39:44.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343780: Aug 09 14:39:44.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=361 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343781: Aug 09 14:39:44.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343782: Aug 09 14:39:45.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600922, agentID=mfoltz } 8343783: Aug 09 14:39:45.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343784: Aug 09 14:39:45.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600922, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343785: Aug 09 14:39:45.938 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343786: Aug 09 14:39:46.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=981 } 8343787: Aug 09 14:39:46.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343788: Aug 09 14:39:46.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=981 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343789: Aug 09 14:39:46.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343790: Aug 09 14:39:47.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600923, agentID=cangelini } 8343791: Aug 09 14:39:47.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343792: Aug 09 14:39:47.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600923, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343793: Aug 09 14:39:47.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343794: Aug 09 14:39:49.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600924, agentID=sbee } 8343795: Aug 09 14:39:49.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343796: Aug 09 14:39:49.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600924, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343797: Aug 09 14:39:49.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343798: Aug 09 14:39:49.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=512 } 8343799: Aug 09 14:39:49.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343800: Aug 09 14:39:49.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=512 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343801: Aug 09 14:39:49.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343802: Aug 09 14:39:50.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54102 } 8343803: Aug 09 14:39:50.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343804: Aug 09 14:39:50.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54102 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343805: Aug 09 14:39:50.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343806: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796856 SkillGroupNum=10 } 8343807: Aug 09 14:39:50.907 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796856 8343808: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343809: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796856 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343810: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343811: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796857 SkillGroupNum=12 } 8343812: Aug 09 14:39:50.907 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796857 8343813: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343814: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796857 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:50 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343815: Aug 09 14:39:50.907 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343816: Aug 09 14:39:50.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796858 SkillGroupNum=13 } 8343817: Aug 09 14:39:50.923 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796858 8343818: Aug 09 14:39:50.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343819: Aug 09 14:39:50.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796858 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343820: Aug 09 14:39:50.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343821: Aug 09 14:39:50.939 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796859 SkillGroupNum=14 } 8343822: Aug 09 14:39:50.939 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796859 8343823: Aug 09 14:39:50.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343824: Aug 09 14:39:50.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796859 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343825: Aug 09 14:39:50.939 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343826: Aug 09 14:39:50.954 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796860 SkillGroupNum=7 } 8343827: Aug 09 14:39:50.954 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796860 8343828: Aug 09 14:39:50.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343829: Aug 09 14:39:50.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796860 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:39:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343830: Aug 09 14:39:50.954 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343831: Aug 09 14:39:53.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796861 } 8343832: Aug 09 14:39:53.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343833: Aug 09 14:39:53.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796861 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343834: Aug 09 14:39:53.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343835: Aug 09 14:39:55.392 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8343836: Aug 09 14:39:55.392 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8343837: Aug 09 14:39:56.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600925, agentID=mfoltz } 8343838: Aug 09 14:39:56.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343839: Aug 09 14:39:56.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600925, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343840: Aug 09 14:39:56.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343841: Aug 09 14:39:58.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600926, agentID=cangelini } 8343842: Aug 09 14:39:58.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343843: Aug 09 14:39:58.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600926, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343844: Aug 09 14:39:58.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343845: Aug 09 14:39:58.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600927 } 8343846: Aug 09 14:39:58.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343847: Aug 09 14:39:58.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600927 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343848: Aug 09 14:39:58.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343849: Aug 09 14:39:59.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=885 } 8343850: Aug 09 14:39:59.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343851: Aug 09 14:39:59.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=885 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343852: Aug 09 14:39:59.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8343853: Aug 09 14:39:59.517 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600928, agentID=sbee } 8343854: Aug 09 14:39:59.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343855: Aug 09 14:39:59.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600928, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343856: Aug 09 14:39:59.532 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343857: Aug 09 14:40:00.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=306 } 8343858: Aug 09 14:40:00.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343859: Aug 09 14:40:00.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=306 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343860: Aug 09 14:40:00.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8343861: Aug 09 14:40:00.392 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8343862: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343863: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343864: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8343865: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8343866: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8343867: Aug 09 14:40:00.392 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8343868: Aug 09 14:40:00.954 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796862 SkillGroupNum=10 } 8343869: Aug 09 14:40:00.954 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796862 8343870: Aug 09 14:40:00.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343871: Aug 09 14:40:00.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796862 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343872: Aug 09 14:40:00.954 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343873: Aug 09 14:40:00.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796863 SkillGroupNum=12 } 8343874: Aug 09 14:40:00.970 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796863 8343875: Aug 09 14:40:00.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343876: Aug 09 14:40:00.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796863 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:00 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343877: Aug 09 14:40:00.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343878: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796864 SkillGroupNum=13 } 8343879: Aug 09 14:40:00.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796864 8343880: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343881: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796864 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343882: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343883: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796865 SkillGroupNum=14 } 8343884: Aug 09 14:40:00.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796865 8343885: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343886: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796865 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343887: Aug 09 14:40:00.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343888: Aug 09 14:40:01.001 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796866 SkillGroupNum=7 } 8343889: Aug 09 14:40:01.001 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796866 8343890: Aug 09 14:40:01.001 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343891: Aug 09 14:40:01.001 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796866 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343892: Aug 09 14:40:01.001 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343893: Aug 09 14:40:06.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600929, agentID=mfoltz } 8343894: Aug 09 14:40:06.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343895: Aug 09 14:40:06.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600929, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343896: Aug 09 14:40:06.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343897: Aug 09 14:40:08.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600930, agentID=cangelini } 8343898: Aug 09 14:40:08.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343899: Aug 09 14:40:08.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600930, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343900: Aug 09 14:40:08.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343901: Aug 09 14:40:09.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600931, agentID=sbee } 8343902: Aug 09 14:40:09.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343903: Aug 09 14:40:09.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600931, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343904: Aug 09 14:40:09.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343905: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796867 SkillGroupNum=10 } 8343906: Aug 09 14:40:11.017 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796867 8343907: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343908: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796867 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343909: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343910: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796868 SkillGroupNum=12 } 8343911: Aug 09 14:40:11.017 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796868 8343912: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343913: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796868 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:11 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343914: Aug 09 14:40:11.017 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343915: Aug 09 14:40:11.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796869 SkillGroupNum=13 } 8343916: Aug 09 14:40:11.033 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796869 8343917: Aug 09 14:40:11.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343918: Aug 09 14:40:11.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796869 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343919: Aug 09 14:40:11.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343920: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796870 SkillGroupNum=14 } 8343921: Aug 09 14:40:11.048 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796870 8343922: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343923: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796870 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343924: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343925: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796871 SkillGroupNum=7 } 8343926: Aug 09 14:40:11.048 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796871 8343927: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343928: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796871 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343929: Aug 09 14:40:11.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343930: Aug 09 14:40:14.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=362 } 8343931: Aug 09 14:40:14.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343932: Aug 09 14:40:14.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=362 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343933: Aug 09 14:40:14.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8343934: Aug 09 14:40:16.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=982 } 8343935: Aug 09 14:40:16.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343936: Aug 09 14:40:16.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=982 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343937: Aug 09 14:40:16.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8343938: Aug 09 14:40:16.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600932, agentID=mfoltz } 8343939: Aug 09 14:40:16.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343940: Aug 09 14:40:16.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600932, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343941: Aug 09 14:40:16.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343942: Aug 09 14:40:18.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600933, agentID=cangelini } 8343943: Aug 09 14:40:18.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343944: Aug 09 14:40:18.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600933, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343945: Aug 09 14:40:18.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343946: Aug 09 14:40:19.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=513 } 8343947: Aug 09 14:40:19.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343948: Aug 09 14:40:19.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=513 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343949: Aug 09 14:40:19.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8343950: Aug 09 14:40:20.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600934, agentID=sbee } 8343951: Aug 09 14:40:20.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343952: Aug 09 14:40:20.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600934, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343953: Aug 09 14:40:20.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343954: Aug 09 14:40:20.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54103 } 8343955: Aug 09 14:40:20.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343956: Aug 09 14:40:20.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54103 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343957: Aug 09 14:40:20.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8343958: Aug 09 14:40:21.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796872 SkillGroupNum=10 } 8343959: Aug 09 14:40:21.064 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796872 8343960: Aug 09 14:40:21.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343961: Aug 09 14:40:21.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796872 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343962: Aug 09 14:40:21.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343963: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796873 SkillGroupNum=12 } 8343964: Aug 09 14:40:21.080 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796873 8343965: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343966: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796873 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:21 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343967: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343968: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796874 SkillGroupNum=13 } 8343969: Aug 09 14:40:21.080 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796874 8343970: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343971: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796874 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343972: Aug 09 14:40:21.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343973: Aug 09 14:40:21.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796875 SkillGroupNum=14 } 8343974: Aug 09 14:40:21.095 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796875 8343975: Aug 09 14:40:21.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343976: Aug 09 14:40:21.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796875 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343977: Aug 09 14:40:21.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343978: Aug 09 14:40:21.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796876 SkillGroupNum=7 } 8343979: Aug 09 14:40:21.111 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796876 8343980: Aug 09 14:40:21.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8343981: Aug 09 14:40:21.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796876 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343982: Aug 09 14:40:21.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343983: Aug 09 14:40:23.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796877 } 8343984: Aug 09 14:40:23.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343985: Aug 09 14:40:23.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796877 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343986: Aug 09 14:40:23.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8343987: Aug 09 14:40:27.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600935, agentID=mfoltz } 8343988: Aug 09 14:40:27.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343989: Aug 09 14:40:27.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600935, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343990: Aug 09 14:40:27.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343991: Aug 09 14:40:28.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600936 } 8343992: Aug 09 14:40:28.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8343993: Aug 09 14:40:28.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600936 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343994: Aug 09 14:40:28.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343995: Aug 09 14:40:29.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600937, agentID=cangelini } 8343996: Aug 09 14:40:29.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8343997: Aug 09 14:40:29.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600937, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343998: Aug 09 14:40:29.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8343999: Aug 09 14:40:29.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=886 } 8344000: Aug 09 14:40:29.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344001: Aug 09 14:40:29.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=886 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344002: Aug 09 14:40:29.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344003: Aug 09 14:40:30.205 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=307 } 8344004: Aug 09 14:40:30.205 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344005: Aug 09 14:40:30.205 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=307 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344006: Aug 09 14:40:30.205 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344007: Aug 09 14:40:30.330 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600938, agentID=sbee } 8344008: Aug 09 14:40:30.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344009: Aug 09 14:40:30.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600938, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344010: Aug 09 14:40:30.330 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344011: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796878 SkillGroupNum=10 } 8344012: Aug 09 14:40:31.127 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796878 8344013: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344014: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796878 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344015: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344016: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796879 SkillGroupNum=12 } 8344017: Aug 09 14:40:31.127 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796879 8344018: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344019: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796879 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:31 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344020: Aug 09 14:40:31.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344021: Aug 09 14:40:31.142 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796880 SkillGroupNum=13 } 8344022: Aug 09 14:40:31.142 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796880 8344023: Aug 09 14:40:31.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344024: Aug 09 14:40:31.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796880 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344025: Aug 09 14:40:31.142 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344026: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796881 SkillGroupNum=14 } 8344027: Aug 09 14:40:31.158 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796881 8344028: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344029: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796881 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344030: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344031: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796882 SkillGroupNum=7 } 8344032: Aug 09 14:40:31.158 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796882 8344033: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344034: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796882 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344035: Aug 09 14:40:31.158 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344036: Aug 09 14:40:37.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600939, agentID=mfoltz } 8344037: Aug 09 14:40:37.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344038: Aug 09 14:40:37.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600939, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344039: Aug 09 14:40:37.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344040: Aug 09 14:40:39.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600940, agentID=cangelini } 8344041: Aug 09 14:40:39.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344042: Aug 09 14:40:39.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600940, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344043: Aug 09 14:40:39.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344044: Aug 09 14:40:40.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600941, agentID=sbee } 8344045: Aug 09 14:40:40.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344046: Aug 09 14:40:40.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600941, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344047: Aug 09 14:40:40.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344048: Aug 09 14:40:41.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796883 SkillGroupNum=10 } 8344049: Aug 09 14:40:41.174 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796883 8344050: Aug 09 14:40:41.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344051: Aug 09 14:40:41.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796883 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344052: Aug 09 14:40:41.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344053: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796884 SkillGroupNum=12 } 8344054: Aug 09 14:40:41.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796884 8344055: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344056: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796884 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:41 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344057: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344058: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796885 SkillGroupNum=13 } 8344059: Aug 09 14:40:41.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796885 8344060: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344061: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796885 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344062: Aug 09 14:40:41.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344063: Aug 09 14:40:41.205 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796886 SkillGroupNum=14 } 8344064: Aug 09 14:40:41.205 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796886 8344065: Aug 09 14:40:41.205 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344066: Aug 09 14:40:41.205 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796886 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344067: Aug 09 14:40:41.205 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344068: Aug 09 14:40:41.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796887 SkillGroupNum=7 } 8344069: Aug 09 14:40:41.221 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796887 8344070: Aug 09 14:40:41.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344071: Aug 09 14:40:41.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796887 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344072: Aug 09 14:40:41.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344073: Aug 09 14:40:44.752 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=363 } 8344074: Aug 09 14:40:44.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344075: Aug 09 14:40:44.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=363 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344076: Aug 09 14:40:44.752 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344077: Aug 09 14:40:46.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=983 } 8344078: Aug 09 14:40:46.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344079: Aug 09 14:40:46.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=983 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344080: Aug 09 14:40:46.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344081: Aug 09 14:40:47.518 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600942, agentID=mfoltz } 8344082: Aug 09 14:40:47.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344083: Aug 09 14:40:47.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600942, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344084: Aug 09 14:40:47.518 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344085: Aug 09 14:40:49.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600943, agentID=cangelini } 8344086: Aug 09 14:40:49.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344087: Aug 09 14:40:49.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600943, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344088: Aug 09 14:40:49.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344089: Aug 09 14:40:49.799 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=514 } 8344090: Aug 09 14:40:49.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344091: Aug 09 14:40:49.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=514 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344092: Aug 09 14:40:49.799 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344093: Aug 09 14:40:50.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54104 } 8344094: Aug 09 14:40:50.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344095: Aug 09 14:40:50.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54104 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344096: Aug 09 14:40:50.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344097: Aug 09 14:40:50.721 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600944, agentID=sbee } 8344098: Aug 09 14:40:50.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344099: Aug 09 14:40:50.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600944, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344100: Aug 09 14:40:50.721 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344101: Aug 09 14:40:51.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796888 SkillGroupNum=10 } 8344102: Aug 09 14:40:51.221 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796888 8344103: Aug 09 14:40:51.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344104: Aug 09 14:40:51.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796888 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344105: Aug 09 14:40:51.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344106: Aug 09 14:40:51.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796889 SkillGroupNum=12 } 8344107: Aug 09 14:40:51.237 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796889 8344108: Aug 09 14:40:51.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344109: Aug 09 14:40:51.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796889 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:51 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344110: Aug 09 14:40:51.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344111: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796890 SkillGroupNum=13 } 8344112: Aug 09 14:40:51.252 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796890 8344113: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344114: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796890 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344115: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344116: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796891 SkillGroupNum=14 } 8344117: Aug 09 14:40:51.252 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796891 8344118: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344119: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796891 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344120: Aug 09 14:40:51.252 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344121: Aug 09 14:40:51.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796892 SkillGroupNum=7 } 8344122: Aug 09 14:40:51.268 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796892 8344123: Aug 09 14:40:51.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344124: Aug 09 14:40:51.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796892 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:40:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344125: Aug 09 14:40:51.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344126: Aug 09 14:40:53.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796893 } 8344127: Aug 09 14:40:53.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344128: Aug 09 14:40:53.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796893 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344129: Aug 09 14:40:53.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344130: Aug 09 14:40:57.768 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600945, agentID=mfoltz } 8344131: Aug 09 14:40:57.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344132: Aug 09 14:40:57.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600945, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344133: Aug 09 14:40:57.768 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344134: Aug 09 14:40:58.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600946 } 8344135: Aug 09 14:40:58.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344136: Aug 09 14:40:58.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600946 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344137: Aug 09 14:40:58.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344138: Aug 09 14:40:59.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=887 } 8344139: Aug 09 14:40:59.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344140: Aug 09 14:40:59.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=887 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344141: Aug 09 14:40:59.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344142: Aug 09 14:40:59.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600947, agentID=cangelini } 8344143: Aug 09 14:40:59.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344144: Aug 09 14:40:59.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600947, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344145: Aug 09 14:40:59.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344146: Aug 09 14:41:00.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=308 } 8344147: Aug 09 14:41:00.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344148: Aug 09 14:41:00.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=308 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344149: Aug 09 14:41:00.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344150: Aug 09 14:41:00.393 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8344151: Aug 09 14:41:00.393 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8344152: Aug 09 14:41:00.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600948, agentID=sbee } 8344153: Aug 09 14:41:00.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344154: Aug 09 14:41:00.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600948, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344155: Aug 09 14:41:00.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344156: Aug 09 14:41:01.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796894 SkillGroupNum=10 } 8344157: Aug 09 14:41:01.284 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796894 8344158: Aug 09 14:41:01.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344159: Aug 09 14:41:01.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796894 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344160: Aug 09 14:41:01.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344161: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796895 SkillGroupNum=12 } 8344162: Aug 09 14:41:01.299 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796895 8344163: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344164: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796895 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:01 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344165: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344166: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796896 SkillGroupNum=13 } 8344167: Aug 09 14:41:01.299 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796896 8344168: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344169: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796896 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344170: Aug 09 14:41:01.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344171: Aug 09 14:41:01.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796897 SkillGroupNum=14 } 8344172: Aug 09 14:41:01.315 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796897 8344173: Aug 09 14:41:01.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344174: Aug 09 14:41:01.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796897 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344175: Aug 09 14:41:01.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344176: Aug 09 14:41:01.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796898 SkillGroupNum=7 } 8344177: Aug 09 14:41:01.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796898 8344178: Aug 09 14:41:01.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344179: Aug 09 14:41:01.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796898 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344180: Aug 09 14:41:01.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344181: Aug 09 14:41:05.393 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8344182: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344183: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344184: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344185: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8344186: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8344187: Aug 09 14:41:05.393 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8344188: Aug 09 14:41:08.003 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600949, agentID=mfoltz } 8344189: Aug 09 14:41:08.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344190: Aug 09 14:41:08.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600949, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344191: Aug 09 14:41:08.003 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344192: Aug 09 14:41:09.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600950, agentID=cangelini } 8344193: Aug 09 14:41:09.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344194: Aug 09 14:41:09.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600950, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344195: Aug 09 14:41:09.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344196: Aug 09 14:41:11.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600951, agentID=sbee } 8344197: Aug 09 14:41:11.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344198: Aug 09 14:41:11.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600951, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344199: Aug 09 14:41:11.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344200: Aug 09 14:41:11.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796899 SkillGroupNum=10 } 8344201: Aug 09 14:41:11.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796899 8344202: Aug 09 14:41:11.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344203: Aug 09 14:41:11.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796899 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344204: Aug 09 14:41:11.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344205: Aug 09 14:41:11.346 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796900 SkillGroupNum=12 } 8344206: Aug 09 14:41:11.346 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796900 8344207: Aug 09 14:41:11.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344208: Aug 09 14:41:11.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796900 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:11 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344209: Aug 09 14:41:11.346 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344210: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796901 SkillGroupNum=13 } 8344211: Aug 09 14:41:11.362 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796901 8344212: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344213: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796901 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344214: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344215: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796902 SkillGroupNum=14 } 8344216: Aug 09 14:41:11.362 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796902 8344217: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344218: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796902 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344219: Aug 09 14:41:11.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344220: Aug 09 14:41:11.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796903 SkillGroupNum=7 } 8344221: Aug 09 14:41:11.378 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796903 8344222: Aug 09 14:41:11.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344223: Aug 09 14:41:11.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796903 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344224: Aug 09 14:41:11.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344225: Aug 09 14:41:14.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=364 } 8344226: Aug 09 14:41:14.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344227: Aug 09 14:41:14.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=364 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344228: Aug 09 14:41:14.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344229: Aug 09 14:41:16.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=984 } 8344230: Aug 09 14:41:16.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344231: Aug 09 14:41:16.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=984 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344232: Aug 09 14:41:16.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344233: Aug 09 14:41:18.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600952, agentID=mfoltz } 8344234: Aug 09 14:41:18.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344235: Aug 09 14:41:18.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600952, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344236: Aug 09 14:41:18.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344237: Aug 09 14:41:19.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=515 } 8344238: Aug 09 14:41:19.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344239: Aug 09 14:41:19.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=515 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344240: Aug 09 14:41:19.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344241: Aug 09 14:41:20.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54105 } 8344242: Aug 09 14:41:20.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344243: Aug 09 14:41:20.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54105 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344244: Aug 09 14:41:20.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344245: Aug 09 14:41:20.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600953, agentID=cangelini } 8344246: Aug 09 14:41:20.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344247: Aug 09 14:41:20.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600953, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344248: Aug 09 14:41:20.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344249: Aug 09 14:41:21.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600954, agentID=sbee } 8344250: Aug 09 14:41:21.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344251: Aug 09 14:41:21.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600954, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344252: Aug 09 14:41:21.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344253: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796904 SkillGroupNum=10 } 8344254: Aug 09 14:41:21.393 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796904 8344255: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344256: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796904 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344257: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344258: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796905 SkillGroupNum=12 } 8344259: Aug 09 14:41:21.393 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796905 8344260: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344261: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796905 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:21 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344262: Aug 09 14:41:21.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344263: Aug 09 14:41:21.409 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796906 SkillGroupNum=13 } 8344264: Aug 09 14:41:21.409 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796906 8344265: Aug 09 14:41:21.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344266: Aug 09 14:41:21.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796906 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344267: Aug 09 14:41:21.409 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344268: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796907 SkillGroupNum=14 } 8344269: Aug 09 14:41:21.425 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796907 8344270: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344271: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796907 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344272: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344273: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796908 SkillGroupNum=7 } 8344274: Aug 09 14:41:21.425 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796908 8344275: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344276: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796908 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344277: Aug 09 14:41:21.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344278: Aug 09 14:41:23.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796909 } 8344279: Aug 09 14:41:23.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344280: Aug 09 14:41:23.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796909 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344281: Aug 09 14:41:23.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344282: Aug 09 14:41:28.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600955 } 8344283: Aug 09 14:41:28.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344284: Aug 09 14:41:28.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600955 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344285: Aug 09 14:41:28.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344286: Aug 09 14:41:28.550 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600956, agentID=mfoltz } 8344287: Aug 09 14:41:28.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344288: Aug 09 14:41:28.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600956, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344289: Aug 09 14:41:28.550 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344290: Aug 09 14:41:29.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=888 } 8344291: Aug 09 14:41:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344292: Aug 09 14:41:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=888 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344293: Aug 09 14:41:29.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344294: Aug 09 14:41:30.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=309 } 8344295: Aug 09 14:41:30.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344296: Aug 09 14:41:30.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=309 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344297: Aug 09 14:41:30.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344298: Aug 09 14:41:30.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600957, agentID=cangelini } 8344299: Aug 09 14:41:30.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344300: Aug 09 14:41:30.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600957, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344301: Aug 09 14:41:30.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344302: Aug 09 14:41:31.440 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796910 SkillGroupNum=10 } 8344303: Aug 09 14:41:31.440 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796910 8344304: Aug 09 14:41:31.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344305: Aug 09 14:41:31.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796910 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344306: Aug 09 14:41:31.440 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344307: Aug 09 14:41:31.456 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796911 SkillGroupNum=12 } 8344308: Aug 09 14:41:31.456 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796911 8344309: Aug 09 14:41:31.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344310: Aug 09 14:41:31.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796911 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:31 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344311: Aug 09 14:41:31.456 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344312: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796912 SkillGroupNum=13 } 8344313: Aug 09 14:41:31.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796912 8344314: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344315: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796912 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344316: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344317: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796913 SkillGroupNum=14 } 8344318: Aug 09 14:41:31.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796913 8344319: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344320: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796913 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344321: Aug 09 14:41:31.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344322: Aug 09 14:41:31.487 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796914 SkillGroupNum=7 } 8344323: Aug 09 14:41:31.487 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796914 8344324: Aug 09 14:41:31.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344325: Aug 09 14:41:31.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796914 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344326: Aug 09 14:41:31.487 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344327: Aug 09 14:41:31.659 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600958, agentID=sbee } 8344328: Aug 09 14:41:31.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344329: Aug 09 14:41:31.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600958, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344330: Aug 09 14:41:31.659 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344331: Aug 09 14:41:38.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600959, agentID=mfoltz } 8344332: Aug 09 14:41:38.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344333: Aug 09 14:41:38.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600959, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344334: Aug 09 14:41:38.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344335: Aug 09 14:41:40.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600960, agentID=cangelini } 8344336: Aug 09 14:41:40.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344337: Aug 09 14:41:40.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600960, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344338: Aug 09 14:41:40.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344339: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796915 SkillGroupNum=10 } 8344340: Aug 09 14:41:41.503 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796915 8344341: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344342: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796915 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344343: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344344: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796916 SkillGroupNum=12 } 8344345: Aug 09 14:41:41.503 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796916 8344346: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344347: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796916 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:41 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344348: Aug 09 14:41:41.503 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344349: Aug 09 14:41:41.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796917 SkillGroupNum=13 } 8344350: Aug 09 14:41:41.519 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796917 8344351: Aug 09 14:41:41.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344352: Aug 09 14:41:41.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796917 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344353: Aug 09 14:41:41.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344354: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796918 SkillGroupNum=14 } 8344355: Aug 09 14:41:41.534 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796918 8344356: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344357: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796918 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344358: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344359: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796919 SkillGroupNum=7 } 8344360: Aug 09 14:41:41.534 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796919 8344361: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344362: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796919 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344363: Aug 09 14:41:41.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344364: Aug 09 14:41:41.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600961, agentID=sbee } 8344365: Aug 09 14:41:41.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344366: Aug 09 14:41:41.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600961, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344367: Aug 09 14:41:41.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344368: Aug 09 14:41:44.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=365 } 8344369: Aug 09 14:41:44.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344370: Aug 09 14:41:44.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=365 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344371: Aug 09 14:41:44.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344372: Aug 09 14:41:46.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=985 } 8344373: Aug 09 14:41:46.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344374: Aug 09 14:41:46.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=985 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344375: Aug 09 14:41:46.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344376: Aug 09 14:41:49.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600962, agentID=mfoltz } 8344377: Aug 09 14:41:49.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344378: Aug 09 14:41:49.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600962, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344379: Aug 09 14:41:49.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344380: Aug 09 14:41:49.831 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=516 } 8344381: Aug 09 14:41:49.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344382: Aug 09 14:41:49.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=516 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344383: Aug 09 14:41:49.831 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344384: Aug 09 14:41:50.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54106 } 8344385: Aug 09 14:41:50.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344386: Aug 09 14:41:50.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54106 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344387: Aug 09 14:41:50.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344388: Aug 09 14:41:50.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600963, agentID=cangelini } 8344389: Aug 09 14:41:50.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344390: Aug 09 14:41:50.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600963, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344391: Aug 09 14:41:50.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344392: Aug 09 14:41:51.550 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796920 SkillGroupNum=10 } 8344393: Aug 09 14:41:51.550 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796920 8344394: Aug 09 14:41:51.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344395: Aug 09 14:41:51.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796920 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344396: Aug 09 14:41:51.550 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344397: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796921 SkillGroupNum=12 } 8344398: Aug 09 14:41:51.566 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796921 8344399: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344400: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796921 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:51 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344401: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344402: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796922 SkillGroupNum=13 } 8344403: Aug 09 14:41:51.566 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796922 8344404: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344405: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796922 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344406: Aug 09 14:41:51.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344407: Aug 09 14:41:51.581 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796923 SkillGroupNum=14 } 8344408: Aug 09 14:41:51.581 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796923 8344409: Aug 09 14:41:51.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344410: Aug 09 14:41:51.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796923 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344411: Aug 09 14:41:51.581 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344412: Aug 09 14:41:51.597 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796924 SkillGroupNum=7 } 8344413: Aug 09 14:41:51.597 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796924 8344414: Aug 09 14:41:51.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344415: Aug 09 14:41:51.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796924 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:41:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344416: Aug 09 14:41:51.597 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344417: Aug 09 14:41:52.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600964, agentID=sbee } 8344418: Aug 09 14:41:52.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344419: Aug 09 14:41:52.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600964, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344420: Aug 09 14:41:52.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344421: Aug 09 14:41:53.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796925 } 8344422: Aug 09 14:41:53.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344423: Aug 09 14:41:53.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796925 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344424: Aug 09 14:41:53.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344425: Aug 09 14:41:58.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600965 } 8344426: Aug 09 14:41:58.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344427: Aug 09 14:41:58.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600965 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344428: Aug 09 14:41:58.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344429: Aug 09 14:41:59.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=889 } 8344430: Aug 09 14:41:59.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344431: Aug 09 14:41:59.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=889 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344432: Aug 09 14:41:59.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344433: Aug 09 14:41:59.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600966, agentID=mfoltz } 8344434: Aug 09 14:41:59.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344435: Aug 09 14:41:59.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600966, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344436: Aug 09 14:41:59.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344437: Aug 09 14:42:00.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=310 } 8344438: Aug 09 14:42:00.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344439: Aug 09 14:42:00.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=310 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344440: Aug 09 14:42:00.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344441: Aug 09 14:42:01.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600967, agentID=cangelini } 8344442: Aug 09 14:42:01.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344443: Aug 09 14:42:01.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600967, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344444: Aug 09 14:42:01.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344445: Aug 09 14:42:01.597 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796926 SkillGroupNum=10 } 8344446: Aug 09 14:42:01.597 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796926 8344447: Aug 09 14:42:01.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344448: Aug 09 14:42:01.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796926 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344449: Aug 09 14:42:01.597 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344450: Aug 09 14:42:01.613 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796927 SkillGroupNum=12 } 8344451: Aug 09 14:42:01.613 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796927 8344452: Aug 09 14:42:01.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344453: Aug 09 14:42:01.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796927 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:01 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344454: Aug 09 14:42:01.613 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344455: Aug 09 14:42:01.629 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796928 SkillGroupNum=13 } 8344456: Aug 09 14:42:01.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796928 8344457: Aug 09 14:42:01.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344458: Aug 09 14:42:01.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796928 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344459: Aug 09 14:42:01.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344460: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796929 SkillGroupNum=14 } 8344461: Aug 09 14:42:01.644 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796929 8344462: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344463: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796929 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=1 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344464: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344465: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796930 SkillGroupNum=7 } 8344466: Aug 09 14:42:01.644 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796930 8344467: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344468: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796930 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344469: Aug 09 14:42:01.644 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344470: Aug 09 14:42:02.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600968, agentID=sbee } 8344471: Aug 09 14:42:02.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344472: Aug 09 14:42:02.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600968, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344473: Aug 09 14:42:02.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344474: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=890,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=gwilk,agentDN=12100065,agentPwd=***** } 8344475: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:gwilk InvokeID:890 State:UNAVAILABLE Forced:False) 8344476: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk New State:UNAVAILABLE Old State:AVAILABLE Reason code:0 8344477: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk Contacts: 8344478: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk PrevState: AVAILABLE PrevStateSet:false 8344479: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8344480: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8344481: Aug 09 14:42:02.363 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: gwilk, new state: UNAVAILABLE 8344482: Aug 09 14:42:02.363 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8344483: Aug 09 14:42:02.363 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: gwilk because it's not a working outbound resource. 8344484: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] monitoredDeviceDN:12100065, agentDN:12100065, agentID:gwilk, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 0, agentID = gwilk, agentExtension = 12100065, agentID_Long = gwilk } to outboundQ 8344485: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] invokeID:890 } to outboundQ 8344486: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8344487: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=gwilk, agentExtension=12100065, agentInstrument=null, agentID_Long=gwilk, duration=-1, nextAgentState=-1 to various sockets } 8344488: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8344489: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=890 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344490: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344491: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344492: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344493: Aug 09 14:42:02.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344494: Aug 09 14:42:05.394 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8344495: Aug 09 14:42:05.394 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8344496: Aug 09 14:42:07.238 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541327238 8344497: Aug 09 14:42:07.238 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541327238 done. 8344498: Aug 09 14:42:09.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600969, agentID=mfoltz } 8344499: Aug 09 14:42:09.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344500: Aug 09 14:42:09.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600969, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344501: Aug 09 14:42:09.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344502: Aug 09 14:42:10.394 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8344503: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344504: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344505: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344506: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8344507: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8344508: Aug 09 14:42:10.394 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8344509: Aug 09 14:42:11.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600970, agentID=cangelini } 8344510: Aug 09 14:42:11.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344511: Aug 09 14:42:11.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600970, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344512: Aug 09 14:42:11.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344513: Aug 09 14:42:11.660 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796931 SkillGroupNum=10 } 8344514: Aug 09 14:42:11.660 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796931 8344515: Aug 09 14:42:11.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344516: Aug 09 14:42:11.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796931 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344517: Aug 09 14:42:11.660 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344518: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796932 SkillGroupNum=12 } 8344519: Aug 09 14:42:11.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796932 8344520: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344521: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796932 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:11 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344522: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344523: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796933 SkillGroupNum=13 } 8344524: Aug 09 14:42:11.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796933 8344525: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344526: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796933 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344527: Aug 09 14:42:11.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344528: Aug 09 14:42:11.691 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796934 SkillGroupNum=14 } 8344529: Aug 09 14:42:11.691 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796934 8344530: Aug 09 14:42:11.691 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344531: Aug 09 14:42:11.691 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796934 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344532: Aug 09 14:42:11.691 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344533: Aug 09 14:42:11.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796935 SkillGroupNum=7 } 8344534: Aug 09 14:42:11.707 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796935 8344535: Aug 09 14:42:11.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344536: Aug 09 14:42:11.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796935 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344537: Aug 09 14:42:11.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344538: Aug 09 14:42:12.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600971, agentID=sbee } 8344539: Aug 09 14:42:12.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344540: Aug 09 14:42:12.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600971, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344541: Aug 09 14:42:12.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344542: Aug 09 14:42:14.754 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=366 } 8344543: Aug 09 14:42:14.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344544: Aug 09 14:42:14.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=366 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344545: Aug 09 14:42:14.754 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344546: Aug 09 14:42:16.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=986 } 8344547: Aug 09 14:42:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344548: Aug 09 14:42:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=986 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344549: Aug 09 14:42:16.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344550: Aug 09 14:42:19.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600972, agentID=mfoltz } 8344551: Aug 09 14:42:19.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344552: Aug 09 14:42:19.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600972, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344553: Aug 09 14:42:19.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344554: Aug 09 14:42:19.832 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=517 } 8344555: Aug 09 14:42:19.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344556: Aug 09 14:42:19.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=517 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344557: Aug 09 14:42:19.832 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344558: Aug 09 14:42:20.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54107 } 8344559: Aug 09 14:42:20.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344560: Aug 09 14:42:20.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54107 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344561: Aug 09 14:42:20.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344562: Aug 09 14:42:21.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600973, agentID=cangelini } 8344563: Aug 09 14:42:21.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344564: Aug 09 14:42:21.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600973, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344565: Aug 09 14:42:21.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344566: Aug 09 14:42:21.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796936 SkillGroupNum=10 } 8344567: Aug 09 14:42:21.707 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796936 8344568: Aug 09 14:42:21.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344569: Aug 09 14:42:21.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796936 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344570: Aug 09 14:42:21.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344571: Aug 09 14:42:21.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796937 SkillGroupNum=12 } 8344572: Aug 09 14:42:21.723 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796937 8344573: Aug 09 14:42:21.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344574: Aug 09 14:42:21.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796937 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:21 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344575: Aug 09 14:42:21.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344576: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796938 SkillGroupNum=13 } 8344577: Aug 09 14:42:21.738 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796938 8344578: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344579: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796938 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344580: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344581: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796939 SkillGroupNum=14 } 8344582: Aug 09 14:42:21.738 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796939 8344583: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344584: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796939 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344585: Aug 09 14:42:21.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344586: Aug 09 14:42:21.754 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796940 SkillGroupNum=7 } 8344587: Aug 09 14:42:21.754 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796940 8344588: Aug 09 14:42:21.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344589: Aug 09 14:42:21.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796940 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344590: Aug 09 14:42:21.754 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344591: Aug 09 14:42:22.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600974, agentID=sbee } 8344592: Aug 09 14:42:22.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344593: Aug 09 14:42:22.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600974, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344594: Aug 09 14:42:22.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344595: Aug 09 14:42:23.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796941 } 8344596: Aug 09 14:42:23.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344597: Aug 09 14:42:23.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796941 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344598: Aug 09 14:42:23.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344599: Aug 09 14:42:28.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600975 } 8344600: Aug 09 14:42:28.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344601: Aug 09 14:42:28.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600975 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344602: Aug 09 14:42:28.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344603: Aug 09 14:42:29.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=891 } 8344604: Aug 09 14:42:29.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344605: Aug 09 14:42:29.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=891 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344606: Aug 09 14:42:29.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344607: Aug 09 14:42:29.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600976, agentID=mfoltz } 8344608: Aug 09 14:42:29.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344609: Aug 09 14:42:29.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600976, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344610: Aug 09 14:42:29.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344611: Aug 09 14:42:30.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=311 } 8344612: Aug 09 14:42:30.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344613: Aug 09 14:42:30.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=311 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344614: Aug 09 14:42:30.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344615: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796942 SkillGroupNum=10 } 8344616: Aug 09 14:42:31.770 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796942 8344617: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344618: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796942 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344619: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344620: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796943 SkillGroupNum=12 } 8344621: Aug 09 14:42:31.770 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796943 8344622: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344623: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796943 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:31 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344624: Aug 09 14:42:31.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344625: Aug 09 14:42:31.785 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796944 SkillGroupNum=13 } 8344626: Aug 09 14:42:31.785 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796944 8344627: Aug 09 14:42:31.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344628: Aug 09 14:42:31.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796944 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344629: Aug 09 14:42:31.785 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344630: Aug 09 14:42:31.801 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796945 SkillGroupNum=14 } 8344631: Aug 09 14:42:31.801 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796945 8344632: Aug 09 14:42:31.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344633: Aug 09 14:42:31.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796945 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344634: Aug 09 14:42:31.801 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344635: Aug 09 14:42:31.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796946 SkillGroupNum=7 } 8344636: Aug 09 14:42:31.817 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796946 8344637: Aug 09 14:42:31.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344638: Aug 09 14:42:31.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796946 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344639: Aug 09 14:42:31.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344640: Aug 09 14:42:32.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600977, agentID=cangelini } 8344641: Aug 09 14:42:32.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344642: Aug 09 14:42:32.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600977, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344643: Aug 09 14:42:32.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344644: Aug 09 14:42:32.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600978, agentID=sbee } 8344645: Aug 09 14:42:32.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344646: Aug 09 14:42:32.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600978, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344647: Aug 09 14:42:32.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344648: Aug 09 14:42:40.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600979, agentID=mfoltz } 8344649: Aug 09 14:42:40.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344650: Aug 09 14:42:40.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600979, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344651: Aug 09 14:42:40.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344652: Aug 09 14:42:41.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796947 SkillGroupNum=10 } 8344653: Aug 09 14:42:41.817 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796947 8344654: Aug 09 14:42:41.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344655: Aug 09 14:42:41.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796947 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344656: Aug 09 14:42:41.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344657: Aug 09 14:42:41.832 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796948 SkillGroupNum=12 } 8344658: Aug 09 14:42:41.832 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796948 8344659: Aug 09 14:42:41.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344660: Aug 09 14:42:41.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796948 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:41 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344661: Aug 09 14:42:41.832 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344662: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796949 SkillGroupNum=13 } 8344663: Aug 09 14:42:41.848 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796949 8344664: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344665: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796949 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344666: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344667: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796950 SkillGroupNum=14 } 8344668: Aug 09 14:42:41.848 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796950 8344669: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344670: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796950 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344671: Aug 09 14:42:41.848 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344672: Aug 09 14:42:41.864 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796951 SkillGroupNum=7 } 8344673: Aug 09 14:42:41.864 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796951 8344674: Aug 09 14:42:41.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344675: Aug 09 14:42:41.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796951 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344676: Aug 09 14:42:41.864 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344677: Aug 09 14:42:42.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600980, agentID=cangelini } 8344678: Aug 09 14:42:42.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344679: Aug 09 14:42:42.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600980, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344680: Aug 09 14:42:42.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344681: Aug 09 14:42:43.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600981, agentID=sbee } 8344682: Aug 09 14:42:43.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344683: Aug 09 14:42:43.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600981, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344684: Aug 09 14:42:43.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344685: Aug 09 14:42:44.754 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=367 } 8344686: Aug 09 14:42:44.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344687: Aug 09 14:42:44.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=367 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344688: Aug 09 14:42:44.754 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344689: Aug 09 14:42:46.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=987 } 8344690: Aug 09 14:42:46.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344691: Aug 09 14:42:46.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=987 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344692: Aug 09 14:42:46.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344693: Aug 09 14:42:49.833 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=518 } 8344694: Aug 09 14:42:49.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344695: Aug 09 14:42:49.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=518 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344696: Aug 09 14:42:49.833 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344697: Aug 09 14:42:50.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54108 } 8344698: Aug 09 14:42:50.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344699: Aug 09 14:42:50.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54108 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344700: Aug 09 14:42:50.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344701: Aug 09 14:42:50.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600982, agentID=mfoltz } 8344702: Aug 09 14:42:50.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344703: Aug 09 14:42:50.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600982, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344704: Aug 09 14:42:50.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344705: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796952 SkillGroupNum=10 } 8344706: Aug 09 14:42:51.879 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796952 8344707: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344708: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796952 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344709: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344710: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796953 SkillGroupNum=12 } 8344711: Aug 09 14:42:51.879 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796953 8344712: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344713: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796953 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:51 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344714: Aug 09 14:42:51.879 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344715: Aug 09 14:42:51.895 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796954 SkillGroupNum=13 } 8344716: Aug 09 14:42:51.895 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796954 8344717: Aug 09 14:42:51.895 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344718: Aug 09 14:42:51.895 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796954 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344719: Aug 09 14:42:51.895 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344720: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796955 SkillGroupNum=14 } 8344721: Aug 09 14:42:51.911 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796955 8344722: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344723: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796955 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344724: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344725: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796956 SkillGroupNum=7 } 8344726: Aug 09 14:42:51.911 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796956 8344727: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344728: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796956 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:42:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344729: Aug 09 14:42:51.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344730: Aug 09 14:42:52.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600983, agentID=cangelini } 8344731: Aug 09 14:42:52.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344732: Aug 09 14:42:52.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600983, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344733: Aug 09 14:42:52.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344734: Aug 09 14:42:53.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796957 } 8344735: Aug 09 14:42:53.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344736: Aug 09 14:42:53.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796957 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344737: Aug 09 14:42:53.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344738: Aug 09 14:42:53.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600984, agentID=sbee } 8344739: Aug 09 14:42:53.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344740: Aug 09 14:42:53.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600984, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344741: Aug 09 14:42:53.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344742: Aug 09 14:42:58.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600985 } 8344743: Aug 09 14:42:58.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344744: Aug 09 14:42:58.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600985 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344745: Aug 09 14:42:58.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344746: Aug 09 14:42:59.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=892 } 8344747: Aug 09 14:42:59.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344748: Aug 09 14:42:59.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=892 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344749: Aug 09 14:42:59.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344750: Aug 09 14:43:00.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=312 } 8344751: Aug 09 14:43:00.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344752: Aug 09 14:43:00.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=312 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344753: Aug 09 14:43:00.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344754: Aug 09 14:43:00.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600986, agentID=mfoltz } 8344755: Aug 09 14:43:00.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344756: Aug 09 14:43:00.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600986, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344757: Aug 09 14:43:00.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344758: Aug 09 14:43:01.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796958 SkillGroupNum=10 } 8344759: Aug 09 14:43:01.927 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796958 8344760: Aug 09 14:43:01.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344761: Aug 09 14:43:01.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796958 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344762: Aug 09 14:43:01.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344763: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796959 SkillGroupNum=12 } 8344764: Aug 09 14:43:01.942 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796959 8344765: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344766: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796959 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:01 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344767: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344768: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796960 SkillGroupNum=13 } 8344769: Aug 09 14:43:01.942 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796960 8344770: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344771: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796960 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344772: Aug 09 14:43:01.942 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344773: Aug 09 14:43:01.958 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796961 SkillGroupNum=14 } 8344774: Aug 09 14:43:01.958 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796961 8344775: Aug 09 14:43:01.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344776: Aug 09 14:43:01.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796961 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344777: Aug 09 14:43:01.958 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344778: Aug 09 14:43:01.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796962 SkillGroupNum=7 } 8344779: Aug 09 14:43:01.973 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796962 8344780: Aug 09 14:43:01.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344781: Aug 09 14:43:01.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796962 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344782: Aug 09 14:43:01.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344783: Aug 09 14:43:02.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600987, agentID=cangelini } 8344784: Aug 09 14:43:02.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344785: Aug 09 14:43:02.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600987, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344786: Aug 09 14:43:02.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344787: Aug 09 14:43:03.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600988, agentID=sbee } 8344788: Aug 09 14:43:03.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344789: Aug 09 14:43:03.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600988, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344790: Aug 09 14:43:03.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344791: Aug 09 14:43:10.395 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8344792: Aug 09 14:43:10.395 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8344793: Aug 09 14:43:11.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600989, agentID=mfoltz } 8344794: Aug 09 14:43:11.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344795: Aug 09 14:43:11.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600989, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344796: Aug 09 14:43:11.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344797: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796963 SkillGroupNum=10 } 8344798: Aug 09 14:43:11.989 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796963 8344799: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344800: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796963 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344801: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344802: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796964 SkillGroupNum=12 } 8344803: Aug 09 14:43:11.989 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796964 8344804: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344805: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796964 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:11 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344806: Aug 09 14:43:11.989 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344807: Aug 09 14:43:12.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796965 SkillGroupNum=13 } 8344808: Aug 09 14:43:12.005 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796965 8344809: Aug 09 14:43:12.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344810: Aug 09 14:43:12.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796965 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344811: Aug 09 14:43:12.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344812: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796966 SkillGroupNum=14 } 8344813: Aug 09 14:43:12.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796966 8344814: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344815: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796966 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344816: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344817: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796967 SkillGroupNum=7 } 8344818: Aug 09 14:43:12.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796967 8344819: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344820: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796967 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344821: Aug 09 14:43:12.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344822: Aug 09 14:43:13.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600990, agentID=cangelini } 8344823: Aug 09 14:43:13.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344824: Aug 09 14:43:13.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600990, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344825: Aug 09 14:43:13.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344826: Aug 09 14:43:13.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600991, agentID=sbee } 8344827: Aug 09 14:43:13.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344828: Aug 09 14:43:13.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600991, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344829: Aug 09 14:43:13.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344830: Aug 09 14:43:14.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=368 } 8344831: Aug 09 14:43:14.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344832: Aug 09 14:43:14.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=368 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344833: Aug 09 14:43:14.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344834: Aug 09 14:43:15.396 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8344835: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344836: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344837: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8344838: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8344839: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8344840: Aug 09 14:43:15.396 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8344841: Aug 09 14:43:16.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=988 } 8344842: Aug 09 14:43:16.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344843: Aug 09 14:43:16.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=988 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344844: Aug 09 14:43:16.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344845: Aug 09 14:43:19.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=519 } 8344846: Aug 09 14:43:19.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344847: Aug 09 14:43:19.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=519 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344848: Aug 09 14:43:19.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344849: Aug 09 14:43:20.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54109 } 8344850: Aug 09 14:43:20.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344851: Aug 09 14:43:20.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54109 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344852: Aug 09 14:43:20.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344853: Aug 09 14:43:21.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600992, agentID=mfoltz } 8344854: Aug 09 14:43:21.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344855: Aug 09 14:43:21.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600992, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344856: Aug 09 14:43:21.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344857: Aug 09 14:43:22.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796968 SkillGroupNum=10 } 8344858: Aug 09 14:43:22.036 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796968 8344859: Aug 09 14:43:22.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344860: Aug 09 14:43:22.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796968 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344861: Aug 09 14:43:22.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344862: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796969 SkillGroupNum=12 } 8344863: Aug 09 14:43:22.052 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796969 8344864: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344865: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796969 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:22 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344866: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344867: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796970 SkillGroupNum=13 } 8344868: Aug 09 14:43:22.052 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796970 8344869: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344870: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796970 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344871: Aug 09 14:43:22.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344872: Aug 09 14:43:22.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796971 SkillGroupNum=14 } 8344873: Aug 09 14:43:22.068 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796971 8344874: Aug 09 14:43:22.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344875: Aug 09 14:43:22.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796971 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344876: Aug 09 14:43:22.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344877: Aug 09 14:43:22.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796972 SkillGroupNum=7 } 8344878: Aug 09 14:43:22.083 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796972 8344879: Aug 09 14:43:22.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344880: Aug 09 14:43:22.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796972 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344881: Aug 09 14:43:22.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344882: Aug 09 14:43:23.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796973 } 8344883: Aug 09 14:43:23.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344884: Aug 09 14:43:23.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796973 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344885: Aug 09 14:43:23.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344886: Aug 09 14:43:23.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600993, agentID=cangelini } 8344887: Aug 09 14:43:23.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344888: Aug 09 14:43:23.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600993, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344889: Aug 09 14:43:23.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344890: Aug 09 14:43:24.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600994, agentID=sbee } 8344891: Aug 09 14:43:24.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344892: Aug 09 14:43:24.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600994, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344893: Aug 09 14:43:24.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344894: Aug 09 14:43:28.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600995 } 8344895: Aug 09 14:43:28.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344896: Aug 09 14:43:28.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600995 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344897: Aug 09 14:43:28.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344898: Aug 09 14:43:29.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=893 } 8344899: Aug 09 14:43:29.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344900: Aug 09 14:43:29.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=893 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344901: Aug 09 14:43:29.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8344902: Aug 09 14:43:30.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=313 } 8344903: Aug 09 14:43:30.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344904: Aug 09 14:43:30.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=313 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344905: Aug 09 14:43:30.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8344906: Aug 09 14:43:31.552 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600996, agentID=mfoltz } 8344907: Aug 09 14:43:31.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344908: Aug 09 14:43:31.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600996, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344909: Aug 09 14:43:31.552 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344910: Aug 09 14:43:32.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796974 SkillGroupNum=10 } 8344911: Aug 09 14:43:32.083 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796974 8344912: Aug 09 14:43:32.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344913: Aug 09 14:43:32.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796974 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344914: Aug 09 14:43:32.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344915: Aug 09 14:43:32.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796975 SkillGroupNum=12 } 8344916: Aug 09 14:43:32.099 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796975 8344917: Aug 09 14:43:32.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344918: Aug 09 14:43:32.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796975 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:32 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344919: Aug 09 14:43:32.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344920: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796976 SkillGroupNum=13 } 8344921: Aug 09 14:43:32.115 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796976 8344922: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344923: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796976 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344924: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344925: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796977 SkillGroupNum=14 } 8344926: Aug 09 14:43:32.115 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796977 8344927: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344928: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796977 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344929: Aug 09 14:43:32.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344930: Aug 09 14:43:32.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796978 SkillGroupNum=7 } 8344931: Aug 09 14:43:32.130 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796978 8344932: Aug 09 14:43:32.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344933: Aug 09 14:43:32.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796978 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344934: Aug 09 14:43:32.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344935: Aug 09 14:43:33.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600997, agentID=cangelini } 8344936: Aug 09 14:43:33.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344937: Aug 09 14:43:33.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600997, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344938: Aug 09 14:43:33.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344939: Aug 09 14:43:34.271 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600998, agentID=sbee } 8344940: Aug 09 14:43:34.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344941: Aug 09 14:43:34.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600998, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344942: Aug 09 14:43:34.271 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344943: Aug 09 14:43:41.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=600999, agentID=mfoltz } 8344944: Aug 09 14:43:41.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344945: Aug 09 14:43:41.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=600999, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344946: Aug 09 14:43:41.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344947: Aug 09 14:43:42.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796979 SkillGroupNum=10 } 8344948: Aug 09 14:43:42.146 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796979 8344949: Aug 09 14:43:42.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344950: Aug 09 14:43:42.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796979 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344951: Aug 09 14:43:42.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344952: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796980 SkillGroupNum=12 } 8344953: Aug 09 14:43:42.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796980 8344954: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344955: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796980 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:42 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344956: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344957: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796981 SkillGroupNum=13 } 8344958: Aug 09 14:43:42.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796981 8344959: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344960: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796981 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344961: Aug 09 14:43:42.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344962: Aug 09 14:43:42.177 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796982 SkillGroupNum=14 } 8344963: Aug 09 14:43:42.177 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796982 8344964: Aug 09 14:43:42.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344965: Aug 09 14:43:42.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796982 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344966: Aug 09 14:43:42.177 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344967: Aug 09 14:43:42.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796983 SkillGroupNum=7 } 8344968: Aug 09 14:43:42.193 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796983 8344969: Aug 09 14:43:42.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8344970: Aug 09 14:43:42.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796983 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344971: Aug 09 14:43:42.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8344972: Aug 09 14:43:43.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601000, agentID=cangelini } 8344973: Aug 09 14:43:43.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344974: Aug 09 14:43:43.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601000, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344975: Aug 09 14:43:43.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344976: Aug 09 14:43:44.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601001, agentID=sbee } 8344977: Aug 09 14:43:44.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344978: Aug 09 14:43:44.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601001, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344979: Aug 09 14:43:44.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344980: Aug 09 14:43:44.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=369 } 8344981: Aug 09 14:43:44.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344982: Aug 09 14:43:44.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=369 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344983: Aug 09 14:43:44.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8344984: Aug 09 14:43:46.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=989 } 8344985: Aug 09 14:43:46.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344986: Aug 09 14:43:46.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=989 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344987: Aug 09 14:43:46.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8344988: Aug 09 14:43:49.865 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=520 } 8344989: Aug 09 14:43:49.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344990: Aug 09 14:43:49.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=520 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344991: Aug 09 14:43:49.865 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8344992: Aug 09 14:43:50.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54110 } 8344993: Aug 09 14:43:50.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8344994: Aug 09 14:43:50.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54110 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344995: Aug 09 14:43:50.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8344996: Aug 09 14:43:52.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601002, agentID=mfoltz } 8344997: Aug 09 14:43:52.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8344998: Aug 09 14:43:52.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601002, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8344999: Aug 09 14:43:52.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345000: Aug 09 14:43:52.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796984 SkillGroupNum=10 } 8345001: Aug 09 14:43:52.193 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796984 8345002: Aug 09 14:43:52.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345003: Aug 09 14:43:52.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796984 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345004: Aug 09 14:43:52.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345005: Aug 09 14:43:52.209 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796985 SkillGroupNum=12 } 8345006: Aug 09 14:43:52.209 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796985 8345007: Aug 09 14:43:52.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345008: Aug 09 14:43:52.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796985 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:52 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345009: Aug 09 14:43:52.209 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345010: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796986 SkillGroupNum=13 } 8345011: Aug 09 14:43:52.224 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796986 8345012: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345013: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796986 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345014: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345015: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796987 SkillGroupNum=14 } 8345016: Aug 09 14:43:52.224 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796987 8345017: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345018: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796987 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345019: Aug 09 14:43:52.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345020: Aug 09 14:43:52.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796988 SkillGroupNum=7 } 8345021: Aug 09 14:43:52.240 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796988 8345022: Aug 09 14:43:52.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345023: Aug 09 14:43:52.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796988 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:43:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345024: Aug 09 14:43:52.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345025: Aug 09 14:43:53.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=796989 } 8345026: Aug 09 14:43:53.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345027: Aug 09 14:43:53.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=796989 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345028: Aug 09 14:43:53.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345029: Aug 09 14:43:54.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601003, agentID=cangelini } 8345030: Aug 09 14:43:54.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345031: Aug 09 14:43:54.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601003, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345032: Aug 09 14:43:54.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345033: Aug 09 14:43:54.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601004, agentID=sbee } 8345034: Aug 09 14:43:54.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345035: Aug 09 14:43:54.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601004, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345036: Aug 09 14:43:54.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345037: Aug 09 14:43:58.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601005 } 8345038: Aug 09 14:43:58.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345039: Aug 09 14:43:58.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601005 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345040: Aug 09 14:43:58.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345041: Aug 09 14:43:59.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=894 } 8345042: Aug 09 14:43:59.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345043: Aug 09 14:43:59.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=894 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345044: Aug 09 14:43:59.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345045: Aug 09 14:44:00.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=314 } 8345046: Aug 09 14:44:00.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345047: Aug 09 14:44:00.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=314 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345048: Aug 09 14:44:00.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345049: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796990 SkillGroupNum=10 } 8345050: Aug 09 14:44:02.256 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796990 8345051: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345052: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796990 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345053: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345054: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796991 SkillGroupNum=12 } 8345055: Aug 09 14:44:02.256 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796991 8345056: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345057: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796991 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:02 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345058: Aug 09 14:44:02.256 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345059: Aug 09 14:44:02.271 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796992 SkillGroupNum=13 } 8345060: Aug 09 14:44:02.271 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796992 8345061: Aug 09 14:44:02.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345062: Aug 09 14:44:02.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796992 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345063: Aug 09 14:44:02.271 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345064: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796993 SkillGroupNum=14 } 8345065: Aug 09 14:44:02.287 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796993 8345066: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345067: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796993 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345068: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345069: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796994 SkillGroupNum=7 } 8345070: Aug 09 14:44:02.287 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796994 8345071: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345072: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796994 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345073: Aug 09 14:44:02.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345074: Aug 09 14:44:02.459 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601006, agentID=mfoltz } 8345075: Aug 09 14:44:02.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345076: Aug 09 14:44:02.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601006, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345077: Aug 09 14:44:02.459 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345078: Aug 09 14:44:04.412 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601007, agentID=cangelini } 8345079: Aug 09 14:44:04.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345080: Aug 09 14:44:04.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601007, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345081: Aug 09 14:44:04.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345082: Aug 09 14:44:05.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601008, agentID=sbee } 8345083: Aug 09 14:44:05.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345084: Aug 09 14:44:05.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601008, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345085: Aug 09 14:44:05.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345086: Aug 09 14:44:12.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796995 SkillGroupNum=10 } 8345087: Aug 09 14:44:12.303 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796995 8345088: Aug 09 14:44:12.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345089: Aug 09 14:44:12.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796995 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345090: Aug 09 14:44:12.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345091: Aug 09 14:44:12.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796996 SkillGroupNum=12 } 8345092: Aug 09 14:44:12.319 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796996 8345093: Aug 09 14:44:12.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345094: Aug 09 14:44:12.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796996 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:12 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345095: Aug 09 14:44:12.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345096: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796997 SkillGroupNum=13 } 8345097: Aug 09 14:44:12.334 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796997 8345098: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345099: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796997 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345100: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345101: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796998 SkillGroupNum=14 } 8345102: Aug 09 14:44:12.334 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796998 8345103: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345104: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796998 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345105: Aug 09 14:44:12.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345106: Aug 09 14:44:12.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=796999 SkillGroupNum=7 } 8345107: Aug 09 14:44:12.350 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:796999 8345108: Aug 09 14:44:12.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345109: Aug 09 14:44:12.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=796999 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345110: Aug 09 14:44:12.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345111: Aug 09 14:44:12.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601009, agentID=mfoltz } 8345112: Aug 09 14:44:12.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345113: Aug 09 14:44:12.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601009, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345114: Aug 09 14:44:12.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345115: Aug 09 14:44:14.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601010, agentID=cangelini } 8345116: Aug 09 14:44:14.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345117: Aug 09 14:44:14.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601010, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345118: Aug 09 14:44:14.631 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345119: Aug 09 14:44:14.756 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=370 } 8345120: Aug 09 14:44:14.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345121: Aug 09 14:44:14.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=370 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345122: Aug 09 14:44:14.756 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345123: Aug 09 14:44:15.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601011, agentID=sbee } 8345124: Aug 09 14:44:15.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345125: Aug 09 14:44:15.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601011, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345126: Aug 09 14:44:15.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345127: Aug 09 14:44:15.397 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8345128: Aug 09 14:44:15.397 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8345129: Aug 09 14:44:16.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=990 } 8345130: Aug 09 14:44:16.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345131: Aug 09 14:44:16.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=990 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345132: Aug 09 14:44:16.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345133: Aug 09 14:44:19.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=521 } 8345134: Aug 09 14:44:19.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345135: Aug 09 14:44:19.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=521 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345136: Aug 09 14:44:19.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345137: Aug 09 14:44:20.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54111 } 8345138: Aug 09 14:44:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345139: Aug 09 14:44:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54111 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345140: Aug 09 14:44:20.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345141: Aug 09 14:44:20.397 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8345142: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345143: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345144: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345145: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8345146: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8345147: Aug 09 14:44:20.397 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8345148: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797000 SkillGroupNum=10 } 8345149: Aug 09 14:44:22.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797000 8345150: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345151: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797000 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345152: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345153: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797001 SkillGroupNum=12 } 8345154: Aug 09 14:44:22.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797001 8345155: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345156: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797001 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:22 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345157: Aug 09 14:44:22.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345158: Aug 09 14:44:22.381 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797002 SkillGroupNum=13 } 8345159: Aug 09 14:44:22.381 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797002 8345160: Aug 09 14:44:22.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345161: Aug 09 14:44:22.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797002 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345162: Aug 09 14:44:22.381 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345163: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797003 SkillGroupNum=14 } 8345164: Aug 09 14:44:22.397 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797003 8345165: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345166: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797003 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345167: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345168: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797004 SkillGroupNum=7 } 8345169: Aug 09 14:44:22.397 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797004 8345170: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345171: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797004 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345172: Aug 09 14:44:22.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345173: Aug 09 14:44:22.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601012, agentID=mfoltz } 8345174: Aug 09 14:44:22.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345175: Aug 09 14:44:22.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601012, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345176: Aug 09 14:44:22.975 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345177: Aug 09 14:44:23.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797005 } 8345178: Aug 09 14:44:23.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345179: Aug 09 14:44:23.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797005 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345180: Aug 09 14:44:23.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345181: Aug 09 14:44:24.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601013, agentID=cangelini } 8345182: Aug 09 14:44:24.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345183: Aug 09 14:44:24.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601013, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345184: Aug 09 14:44:24.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345185: Aug 09 14:44:25.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601014, agentID=sbee } 8345186: Aug 09 14:44:25.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345187: Aug 09 14:44:25.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601014, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345188: Aug 09 14:44:25.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345189: Aug 09 14:44:28.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601015 } 8345190: Aug 09 14:44:28.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345191: Aug 09 14:44:28.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601015 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345192: Aug 09 14:44:28.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345193: Aug 09 14:44:29.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=895 } 8345194: Aug 09 14:44:29.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345195: Aug 09 14:44:29.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=895 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345196: Aug 09 14:44:29.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345197: Aug 09 14:44:30.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=315 } 8345198: Aug 09 14:44:30.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345199: Aug 09 14:44:30.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=315 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345200: Aug 09 14:44:30.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345201: Aug 09 14:44:32.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797006 SkillGroupNum=10 } 8345202: Aug 09 14:44:32.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797006 8345203: Aug 09 14:44:32.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345204: Aug 09 14:44:32.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797006 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345205: Aug 09 14:44:32.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345206: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797007 SkillGroupNum=12 } 8345207: Aug 09 14:44:32.428 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797007 8345208: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345209: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797007 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:32 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345210: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345211: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797008 SkillGroupNum=13 } 8345212: Aug 09 14:44:32.428 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797008 8345213: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345214: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797008 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345215: Aug 09 14:44:32.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345216: Aug 09 14:44:32.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797009 SkillGroupNum=14 } 8345217: Aug 09 14:44:32.444 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797009 8345218: Aug 09 14:44:32.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345219: Aug 09 14:44:32.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797009 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345220: Aug 09 14:44:32.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345221: Aug 09 14:44:32.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797010 SkillGroupNum=7 } 8345222: Aug 09 14:44:32.460 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797010 8345223: Aug 09 14:44:32.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345224: Aug 09 14:44:32.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797010 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345225: Aug 09 14:44:32.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345226: Aug 09 14:44:32.663 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 14:34:32 CDT 2012 8345227: Aug 09 14:44:32.663 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8345228: Aug 09 14:44:32.663 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8345229: Aug 09 14:44:33.053 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8345230: Aug 09 14:44:33.053 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344541472663 CRS Engine, node=1, id=2701,usage=CMDB-CRSDB Sync,userInfo=system 8345231: Aug 09 14:44:33.069 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8345232: Aug 09 14:44:33.069 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8345233: Aug 09 14:44:33.085 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8345234: Aug 09 14:44:33.100 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8345235: Aug 09 14:44:33.100 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8345236: Aug 09 14:44:33.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601016, agentID=mfoltz } 8345237: Aug 09 14:44:33.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345238: Aug 09 14:44:33.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601016, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345239: Aug 09 14:44:33.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345240: Aug 09 14:44:33.475 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8345241: Aug 09 14:44:33.772 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8345242: Aug 09 14:44:33.772 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344541472663 CRS Engine, node=1, id=2701,usage=CMDB-CRSDB Sync,userInfo=system 8345243: Aug 09 14:44:33.772 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8345244: Aug 09 14:44:33.788 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8345245: Aug 09 14:44:33.788 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8345246: Aug 09 14:44:33.788 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8345247: Aug 09 14:44:33.788 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8345248: Aug 09 14:44:35.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601017, agentID=cangelini } 8345249: Aug 09 14:44:35.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345250: Aug 09 14:44:35.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601017, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345251: Aug 09 14:44:35.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345252: Aug 09 14:44:35.663 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601018, agentID=sbee } 8345253: Aug 09 14:44:35.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345254: Aug 09 14:44:35.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601018, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345255: Aug 09 14:44:35.663 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345256: Aug 09 14:44:42.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797011 SkillGroupNum=10 } 8345257: Aug 09 14:44:42.460 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797011 8345258: Aug 09 14:44:42.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345259: Aug 09 14:44:42.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797011 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345260: Aug 09 14:44:42.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345261: Aug 09 14:44:42.475 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797012 SkillGroupNum=12 } 8345262: Aug 09 14:44:42.475 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797012 8345263: Aug 09 14:44:42.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345264: Aug 09 14:44:42.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797012 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:42 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345265: Aug 09 14:44:42.475 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345266: Aug 09 14:44:42.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797013 SkillGroupNum=13 } 8345267: Aug 09 14:44:42.491 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797013 8345268: Aug 09 14:44:42.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345269: Aug 09 14:44:42.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797013 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345270: Aug 09 14:44:42.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345271: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797014 SkillGroupNum=14 } 8345272: Aug 09 14:44:42.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797014 8345273: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345274: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797014 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345275: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345276: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797015 SkillGroupNum=7 } 8345277: Aug 09 14:44:42.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797015 8345278: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345279: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797015 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345280: Aug 09 14:44:42.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345281: Aug 09 14:44:43.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601019, agentID=mfoltz } 8345282: Aug 09 14:44:43.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345283: Aug 09 14:44:43.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601019, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345284: Aug 09 14:44:43.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345285: Aug 09 14:44:44.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=371 } 8345286: Aug 09 14:44:44.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345287: Aug 09 14:44:44.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=371 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345288: Aug 09 14:44:44.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345289: Aug 09 14:44:45.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601020, agentID=cangelini } 8345290: Aug 09 14:44:45.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345291: Aug 09 14:44:45.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601020, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345292: Aug 09 14:44:45.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345293: Aug 09 14:44:45.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601021, agentID=sbee } 8345294: Aug 09 14:44:45.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345295: Aug 09 14:44:45.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601021, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345296: Aug 09 14:44:45.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345297: Aug 09 14:44:46.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=991 } 8345298: Aug 09 14:44:46.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345299: Aug 09 14:44:46.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=991 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345300: Aug 09 14:44:46.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345301: Aug 09 14:44:49.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=522 } 8345302: Aug 09 14:44:49.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345303: Aug 09 14:44:49.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=522 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345304: Aug 09 14:44:49.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345305: Aug 09 14:44:50.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54112 } 8345306: Aug 09 14:44:50.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345307: Aug 09 14:44:50.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54112 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345308: Aug 09 14:44:50.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345309: Aug 09 14:44:52.522 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797016 SkillGroupNum=10 } 8345310: Aug 09 14:44:52.522 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797016 8345311: Aug 09 14:44:52.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345312: Aug 09 14:44:52.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797016 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345313: Aug 09 14:44:52.522 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345314: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797017 SkillGroupNum=12 } 8345315: Aug 09 14:44:52.538 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797017 8345316: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345317: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797017 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:52 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345318: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345319: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797018 SkillGroupNum=13 } 8345320: Aug 09 14:44:52.538 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797018 8345321: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345322: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797018 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345323: Aug 09 14:44:52.538 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345324: Aug 09 14:44:52.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797019 SkillGroupNum=14 } 8345325: Aug 09 14:44:52.554 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797019 8345326: Aug 09 14:44:52.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345327: Aug 09 14:44:52.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797019 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345328: Aug 09 14:44:52.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345329: Aug 09 14:44:52.569 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797020 SkillGroupNum=7 } 8345330: Aug 09 14:44:52.569 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797020 8345331: Aug 09 14:44:52.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345332: Aug 09 14:44:52.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797020 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:44:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345333: Aug 09 14:44:52.569 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345334: Aug 09 14:44:53.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797021 } 8345335: Aug 09 14:44:53.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345336: Aug 09 14:44:53.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797021 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345337: Aug 09 14:44:53.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345338: Aug 09 14:44:53.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601022, agentID=mfoltz } 8345339: Aug 09 14:44:53.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345340: Aug 09 14:44:53.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601022, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345341: Aug 09 14:44:53.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345342: Aug 09 14:44:55.726 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601023, agentID=cangelini } 8345343: Aug 09 14:44:55.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345344: Aug 09 14:44:55.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601023, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345345: Aug 09 14:44:55.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345346: Aug 09 14:44:56.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601024, agentID=sbee } 8345347: Aug 09 14:44:56.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345348: Aug 09 14:44:56.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601024, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345349: Aug 09 14:44:56.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345350: Aug 09 14:44:58.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601025 } 8345351: Aug 09 14:44:58.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345352: Aug 09 14:44:58.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601025 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345353: Aug 09 14:44:58.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345354: Aug 09 14:44:59.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=896 } 8345355: Aug 09 14:44:59.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345356: Aug 09 14:44:59.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=896 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345357: Aug 09 14:44:59.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345358: Aug 09 14:45:00.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=316 } 8345359: Aug 09 14:45:00.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345360: Aug 09 14:45:00.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=316 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345361: Aug 09 14:45:00.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345362: Aug 09 14:45:02.569 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797022 SkillGroupNum=10 } 8345363: Aug 09 14:45:02.569 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797022 8345364: Aug 09 14:45:02.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345365: Aug 09 14:45:02.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797022 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345366: Aug 09 14:45:02.569 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345367: Aug 09 14:45:02.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797023 SkillGroupNum=12 } 8345368: Aug 09 14:45:02.585 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797023 8345369: Aug 09 14:45:02.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345370: Aug 09 14:45:02.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797023 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:02 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345371: Aug 09 14:45:02.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345372: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797024 SkillGroupNum=13 } 8345373: Aug 09 14:45:02.601 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797024 8345374: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345375: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797024 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345376: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345377: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797025 SkillGroupNum=14 } 8345378: Aug 09 14:45:02.601 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797025 8345379: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345380: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797025 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345381: Aug 09 14:45:02.601 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345382: Aug 09 14:45:02.616 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797026 SkillGroupNum=7 } 8345383: Aug 09 14:45:02.616 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797026 8345384: Aug 09 14:45:02.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345385: Aug 09 14:45:02.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797026 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345386: Aug 09 14:45:02.616 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345387: Aug 09 14:45:04.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601026, agentID=mfoltz } 8345388: Aug 09 14:45:04.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345389: Aug 09 14:45:04.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601026, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345390: Aug 09 14:45:04.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345391: Aug 09 14:45:05.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601027, agentID=cangelini } 8345392: Aug 09 14:45:05.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345393: Aug 09 14:45:05.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601027, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345394: Aug 09 14:45:05.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345395: Aug 09 14:45:06.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601028, agentID=sbee } 8345396: Aug 09 14:45:06.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345397: Aug 09 14:45:06.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601028, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345398: Aug 09 14:45:06.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345399: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797027 SkillGroupNum=10 } 8345400: Aug 09 14:45:12.632 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797027 8345401: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345402: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797027 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345403: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345404: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797028 SkillGroupNum=12 } 8345405: Aug 09 14:45:12.632 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797028 8345406: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345407: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797028 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:12 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345408: Aug 09 14:45:12.632 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345409: Aug 09 14:45:12.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797029 SkillGroupNum=13 } 8345410: Aug 09 14:45:12.648 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797029 8345411: Aug 09 14:45:12.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345412: Aug 09 14:45:12.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797029 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345413: Aug 09 14:45:12.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345414: Aug 09 14:45:12.663 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797030 SkillGroupNum=14 } 8345415: Aug 09 14:45:12.663 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797030 8345416: Aug 09 14:45:12.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345417: Aug 09 14:45:12.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797030 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345418: Aug 09 14:45:12.663 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345419: Aug 09 14:45:12.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797031 SkillGroupNum=7 } 8345420: Aug 09 14:45:12.679 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797031 8345421: Aug 09 14:45:12.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345422: Aug 09 14:45:12.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797031 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345423: Aug 09 14:45:12.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345424: Aug 09 14:45:14.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601029, agentID=mfoltz } 8345425: Aug 09 14:45:14.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345426: Aug 09 14:45:14.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601029, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345427: Aug 09 14:45:14.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345428: Aug 09 14:45:14.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=372 } 8345429: Aug 09 14:45:14.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345430: Aug 09 14:45:14.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=372 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345431: Aug 09 14:45:14.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345432: Aug 09 14:45:16.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601030, agentID=cangelini } 8345433: Aug 09 14:45:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345434: Aug 09 14:45:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601030, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345435: Aug 09 14:45:16.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345436: Aug 09 14:45:16.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=992 } 8345437: Aug 09 14:45:16.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345438: Aug 09 14:45:16.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=992 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345439: Aug 09 14:45:16.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345440: Aug 09 14:45:16.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601031, agentID=sbee } 8345441: Aug 09 14:45:16.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345442: Aug 09 14:45:16.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601031, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345443: Aug 09 14:45:16.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345444: Aug 09 14:45:19.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=523 } 8345445: Aug 09 14:45:19.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345446: Aug 09 14:45:19.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=523 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345447: Aug 09 14:45:19.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345448: Aug 09 14:45:20.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54113 } 8345449: Aug 09 14:45:20.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345450: Aug 09 14:45:20.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54113 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345451: Aug 09 14:45:20.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345452: Aug 09 14:45:20.398 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8345453: Aug 09 14:45:20.398 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8345454: Aug 09 14:45:22.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797032 SkillGroupNum=10 } 8345455: Aug 09 14:45:22.679 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797032 8345456: Aug 09 14:45:22.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345457: Aug 09 14:45:22.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797032 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345458: Aug 09 14:45:22.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345459: Aug 09 14:45:22.695 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797033 SkillGroupNum=12 } 8345460: Aug 09 14:45:22.695 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797033 8345461: Aug 09 14:45:22.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345462: Aug 09 14:45:22.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797033 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:22 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345463: Aug 09 14:45:22.695 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345464: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797034 SkillGroupNum=13 } 8345465: Aug 09 14:45:22.710 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797034 8345466: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345467: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797034 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345468: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345469: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797035 SkillGroupNum=14 } 8345470: Aug 09 14:45:22.710 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797035 8345471: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345472: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797035 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345473: Aug 09 14:45:22.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345474: Aug 09 14:45:22.726 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797036 SkillGroupNum=7 } 8345475: Aug 09 14:45:22.726 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797036 8345476: Aug 09 14:45:22.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345477: Aug 09 14:45:22.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797036 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345478: Aug 09 14:45:22.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345479: Aug 09 14:45:23.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797037 } 8345480: Aug 09 14:45:23.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345481: Aug 09 14:45:23.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797037 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345482: Aug 09 14:45:23.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345483: Aug 09 14:45:24.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601032, agentID=mfoltz } 8345484: Aug 09 14:45:24.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345485: Aug 09 14:45:24.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601032, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345486: Aug 09 14:45:24.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345487: Aug 09 14:45:25.398 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8345488: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345489: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345490: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345491: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8345492: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8345493: Aug 09 14:45:25.398 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8345494: Aug 09 14:45:26.429 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601033, agentID=cangelini } 8345495: Aug 09 14:45:26.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345496: Aug 09 14:45:26.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601033, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345497: Aug 09 14:45:26.429 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345498: Aug 09 14:45:26.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601034, agentID=sbee } 8345499: Aug 09 14:45:26.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345500: Aug 09 14:45:26.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601034, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345501: Aug 09 14:45:26.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345502: Aug 09 14:45:28.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601035 } 8345503: Aug 09 14:45:28.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345504: Aug 09 14:45:28.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601035 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345505: Aug 09 14:45:28.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345506: Aug 09 14:45:29.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=897 } 8345507: Aug 09 14:45:29.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345508: Aug 09 14:45:29.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=897 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345509: Aug 09 14:45:29.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345510: Aug 09 14:45:30.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=317 } 8345511: Aug 09 14:45:30.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345512: Aug 09 14:45:30.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=317 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345513: Aug 09 14:45:30.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345514: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797038 SkillGroupNum=10 } 8345515: Aug 09 14:45:32.742 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797038 8345516: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345517: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797038 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345518: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345519: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797039 SkillGroupNum=12 } 8345520: Aug 09 14:45:32.742 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797039 8345521: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345522: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797039 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:32 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345523: Aug 09 14:45:32.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345524: Aug 09 14:45:32.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797040 SkillGroupNum=13 } 8345525: Aug 09 14:45:32.758 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797040 8345526: Aug 09 14:45:32.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345527: Aug 09 14:45:32.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797040 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345528: Aug 09 14:45:32.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345529: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797041 SkillGroupNum=14 } 8345530: Aug 09 14:45:32.773 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797041 8345531: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345532: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797041 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345533: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345534: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797042 SkillGroupNum=7 } 8345535: Aug 09 14:45:32.773 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797042 8345536: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345537: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797042 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345538: Aug 09 14:45:32.773 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345539: Aug 09 14:45:34.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601036, agentID=mfoltz } 8345540: Aug 09 14:45:34.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345541: Aug 09 14:45:34.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601036, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345542: Aug 09 14:45:34.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345543: Aug 09 14:45:36.804 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601037, agentID=cangelini } 8345544: Aug 09 14:45:36.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345545: Aug 09 14:45:36.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601037, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345546: Aug 09 14:45:36.804 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345547: Aug 09 14:45:37.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601038, agentID=sbee } 8345548: Aug 09 14:45:37.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345549: Aug 09 14:45:37.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601038, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345550: Aug 09 14:45:37.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345551: Aug 09 14:45:42.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797043 SkillGroupNum=10 } 8345552: Aug 09 14:45:42.789 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797043 8345553: Aug 09 14:45:42.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345554: Aug 09 14:45:42.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797043 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345555: Aug 09 14:45:42.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345556: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797044 SkillGroupNum=12 } 8345557: Aug 09 14:45:42.805 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797044 8345558: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345559: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797044 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:42 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345560: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345561: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797045 SkillGroupNum=13 } 8345562: Aug 09 14:45:42.805 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797045 8345563: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345564: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797045 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345565: Aug 09 14:45:42.805 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345566: Aug 09 14:45:42.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797046 SkillGroupNum=14 } 8345567: Aug 09 14:45:42.820 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797046 8345568: Aug 09 14:45:42.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345569: Aug 09 14:45:42.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797046 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345570: Aug 09 14:45:42.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345571: Aug 09 14:45:42.836 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797047 SkillGroupNum=7 } 8345572: Aug 09 14:45:42.836 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797047 8345573: Aug 09 14:45:42.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345574: Aug 09 14:45:42.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797047 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345575: Aug 09 14:45:42.836 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345576: Aug 09 14:45:44.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=373 } 8345577: Aug 09 14:45:44.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345578: Aug 09 14:45:44.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=373 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345579: Aug 09 14:45:44.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345580: Aug 09 14:45:44.961 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601039, agentID=mfoltz } 8345581: Aug 09 14:45:44.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345582: Aug 09 14:45:44.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601039, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345583: Aug 09 14:45:44.961 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345584: Aug 09 14:45:46.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=993 } 8345585: Aug 09 14:45:46.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345586: Aug 09 14:45:46.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=993 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345587: Aug 09 14:45:46.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345588: Aug 09 14:45:47.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601040, agentID=cangelini } 8345589: Aug 09 14:45:47.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345590: Aug 09 14:45:47.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601040, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345591: Aug 09 14:45:47.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345592: Aug 09 14:45:47.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601041, agentID=sbee } 8345593: Aug 09 14:45:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345594: Aug 09 14:45:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601041, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345595: Aug 09 14:45:47.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345596: Aug 09 14:45:49.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=524 } 8345597: Aug 09 14:45:49.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345598: Aug 09 14:45:49.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=524 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345599: Aug 09 14:45:49.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345600: Aug 09 14:45:50.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54114 } 8345601: Aug 09 14:45:50.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345602: Aug 09 14:45:50.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54114 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345603: Aug 09 14:45:50.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345604: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797048 SkillGroupNum=10 } 8345605: Aug 09 14:45:52.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797048 8345606: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345607: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797048 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345608: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345609: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797049 SkillGroupNum=12 } 8345610: Aug 09 14:45:52.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797049 8345611: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345612: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797049 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:52 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345613: Aug 09 14:45:52.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345614: Aug 09 14:45:52.867 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797050 SkillGroupNum=13 } 8345615: Aug 09 14:45:52.867 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797050 8345616: Aug 09 14:45:52.867 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345617: Aug 09 14:45:52.867 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797050 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345618: Aug 09 14:45:52.867 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345619: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797051 SkillGroupNum=14 } 8345620: Aug 09 14:45:52.883 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797051 8345621: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345622: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797051 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345623: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345624: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797052 SkillGroupNum=7 } 8345625: Aug 09 14:45:52.883 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797052 8345626: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345627: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797052 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:45:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345628: Aug 09 14:45:52.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345629: Aug 09 14:45:53.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797053 } 8345630: Aug 09 14:45:53.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345631: Aug 09 14:45:53.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797053 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345632: Aug 09 14:45:53.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345633: Aug 09 14:45:55.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601042, agentID=mfoltz } 8345634: Aug 09 14:45:55.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345635: Aug 09 14:45:55.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601042, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345636: Aug 09 14:45:55.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345637: Aug 09 14:45:57.414 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601043, agentID=cangelini } 8345638: Aug 09 14:45:57.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345639: Aug 09 14:45:57.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601043, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345640: Aug 09 14:45:57.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345641: Aug 09 14:45:57.555 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601044, agentID=sbee } 8345642: Aug 09 14:45:57.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345643: Aug 09 14:45:57.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601044, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345644: Aug 09 14:45:57.555 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345645: Aug 09 14:45:58.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601045 } 8345646: Aug 09 14:45:58.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345647: Aug 09 14:45:58.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601045 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345648: Aug 09 14:45:58.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345649: Aug 09 14:45:59.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=898 } 8345650: Aug 09 14:45:59.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345651: Aug 09 14:45:59.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=898 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345652: Aug 09 14:45:59.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345653: Aug 09 14:46:00.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=318 } 8345654: Aug 09 14:46:00.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345655: Aug 09 14:46:00.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=318 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345656: Aug 09 14:46:00.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345657: Aug 09 14:46:02.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797054 SkillGroupNum=10 } 8345658: Aug 09 14:46:02.899 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797054 8345659: Aug 09 14:46:02.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345660: Aug 09 14:46:02.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797054 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345661: Aug 09 14:46:02.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345662: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797055 SkillGroupNum=12 } 8345663: Aug 09 14:46:02.914 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797055 8345664: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345665: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797055 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:02 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345666: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345667: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797056 SkillGroupNum=13 } 8345668: Aug 09 14:46:02.914 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797056 8345669: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345670: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797056 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345671: Aug 09 14:46:02.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345672: Aug 09 14:46:02.930 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797057 SkillGroupNum=14 } 8345673: Aug 09 14:46:02.930 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797057 8345674: Aug 09 14:46:02.930 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345675: Aug 09 14:46:02.930 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797057 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345676: Aug 09 14:46:02.930 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345677: Aug 09 14:46:02.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797058 SkillGroupNum=7 } 8345678: Aug 09 14:46:02.946 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797058 8345679: Aug 09 14:46:02.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345680: Aug 09 14:46:02.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797058 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345681: Aug 09 14:46:02.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345682: Aug 09 14:46:05.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601046, agentID=mfoltz } 8345683: Aug 09 14:46:05.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345684: Aug 09 14:46:05.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601046, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345685: Aug 09 14:46:05.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345686: Aug 09 14:46:07.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601047, agentID=cangelini } 8345687: Aug 09 14:46:07.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345688: Aug 09 14:46:07.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601047, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345689: Aug 09 14:46:07.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345690: Aug 09 14:46:07.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601048, agentID=sbee } 8345691: Aug 09 14:46:07.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345692: Aug 09 14:46:07.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601048, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345693: Aug 09 14:46:07.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345694: Aug 09 14:46:12.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797059 SkillGroupNum=10 } 8345695: Aug 09 14:46:12.946 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797059 8345696: Aug 09 14:46:12.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345697: Aug 09 14:46:12.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797059 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345698: Aug 09 14:46:12.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345699: Aug 09 14:46:12.961 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797060 SkillGroupNum=12 } 8345700: Aug 09 14:46:12.961 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797060 8345701: Aug 09 14:46:12.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345702: Aug 09 14:46:12.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797060 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:12 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345703: Aug 09 14:46:12.961 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345704: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797061 SkillGroupNum=13 } 8345705: Aug 09 14:46:12.977 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797061 8345706: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345707: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797061 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345708: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345709: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797062 SkillGroupNum=14 } 8345710: Aug 09 14:46:12.977 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797062 8345711: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345712: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797062 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345713: Aug 09 14:46:12.977 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345714: Aug 09 14:46:12.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797063 SkillGroupNum=7 } 8345715: Aug 09 14:46:12.993 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797063 8345716: Aug 09 14:46:12.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345717: Aug 09 14:46:12.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797063 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345718: Aug 09 14:46:12.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345719: Aug 09 14:46:14.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=374 } 8345720: Aug 09 14:46:14.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345721: Aug 09 14:46:14.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=374 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345722: Aug 09 14:46:14.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345723: Aug 09 14:46:15.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601049, agentID=mfoltz } 8345724: Aug 09 14:46:15.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345725: Aug 09 14:46:15.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601049, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345726: Aug 09 14:46:15.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345727: Aug 09 14:46:16.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=994 } 8345728: Aug 09 14:46:16.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345729: Aug 09 14:46:16.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=994 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345730: Aug 09 14:46:16.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345731: Aug 09 14:46:17.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601050, agentID=cangelini } 8345732: Aug 09 14:46:17.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345733: Aug 09 14:46:17.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601050, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345734: Aug 09 14:46:17.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345735: Aug 09 14:46:17.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601051, agentID=sbee } 8345736: Aug 09 14:46:17.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345737: Aug 09 14:46:17.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601051, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345738: Aug 09 14:46:17.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345739: Aug 09 14:46:19.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=525 } 8345740: Aug 09 14:46:19.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345741: Aug 09 14:46:19.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=525 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345742: Aug 09 14:46:19.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345743: Aug 09 14:46:20.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54115 } 8345744: Aug 09 14:46:20.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345745: Aug 09 14:46:20.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54115 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345746: Aug 09 14:46:20.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345747: Aug 09 14:46:23.008 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797064 SkillGroupNum=10 } 8345748: Aug 09 14:46:23.008 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797064 8345749: Aug 09 14:46:23.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345750: Aug 09 14:46:23.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797064 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345751: Aug 09 14:46:23.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345752: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797065 SkillGroupNum=12 } 8345753: Aug 09 14:46:23.024 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797065 8345754: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345755: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797065 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:23 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345756: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345757: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797066 SkillGroupNum=13 } 8345758: Aug 09 14:46:23.024 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797066 8345759: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345760: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797066 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345761: Aug 09 14:46:23.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345762: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797067 SkillGroupNum=14 } 8345763: Aug 09 14:46:23.040 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797067 8345764: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345765: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797067 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345766: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345767: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797068 } 8345768: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345769: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797068 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345770: Aug 09 14:46:23.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345771: Aug 09 14:46:23.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797069 SkillGroupNum=7 } 8345772: Aug 09 14:46:23.055 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797069 8345773: Aug 09 14:46:23.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345774: Aug 09 14:46:23.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797069 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345775: Aug 09 14:46:23.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345776: Aug 09 14:46:25.399 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8345777: Aug 09 14:46:25.399 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8345778: Aug 09 14:46:26.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601052, agentID=mfoltz } 8345779: Aug 09 14:46:26.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345780: Aug 09 14:46:26.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601052, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345781: Aug 09 14:46:26.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345782: Aug 09 14:46:28.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601053, agentID=cangelini } 8345783: Aug 09 14:46:28.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345784: Aug 09 14:46:28.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601053, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345785: Aug 09 14:46:28.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345786: Aug 09 14:46:28.243 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601054, agentID=sbee } 8345787: Aug 09 14:46:28.243 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345788: Aug 09 14:46:28.243 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601054, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345789: Aug 09 14:46:28.243 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345790: Aug 09 14:46:28.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601055 } 8345791: Aug 09 14:46:28.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345792: Aug 09 14:46:28.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601055 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345793: Aug 09 14:46:28.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345794: Aug 09 14:46:29.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=899 } 8345795: Aug 09 14:46:29.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345796: Aug 09 14:46:29.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=899 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345797: Aug 09 14:46:29.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345798: Aug 09 14:46:30.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=319 } 8345799: Aug 09 14:46:30.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345800: Aug 09 14:46:30.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=319 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345801: Aug 09 14:46:30.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345802: Aug 09 14:46:30.399 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8345803: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345804: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345805: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8345806: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8345807: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8345808: Aug 09 14:46:30.399 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8345809: Aug 09 14:46:33.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797070 SkillGroupNum=10 } 8345810: Aug 09 14:46:33.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797070 8345811: Aug 09 14:46:33.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345812: Aug 09 14:46:33.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797070 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345813: Aug 09 14:46:33.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345814: Aug 09 14:46:33.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797071 SkillGroupNum=12 } 8345815: Aug 09 14:46:33.071 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797071 8345816: Aug 09 14:46:33.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345817: Aug 09 14:46:33.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797071 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:33 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345818: Aug 09 14:46:33.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345819: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797072 SkillGroupNum=13 } 8345820: Aug 09 14:46:33.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797072 8345821: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345822: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797072 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345823: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345824: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797073 SkillGroupNum=14 } 8345825: Aug 09 14:46:33.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797073 8345826: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345827: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797073 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345828: Aug 09 14:46:33.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345829: Aug 09 14:46:33.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797074 SkillGroupNum=7 } 8345830: Aug 09 14:46:33.102 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797074 8345831: Aug 09 14:46:33.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345832: Aug 09 14:46:33.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797074 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345833: Aug 09 14:46:33.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345834: Aug 09 14:46:36.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601056, agentID=mfoltz } 8345835: Aug 09 14:46:36.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345836: Aug 09 14:46:36.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601056, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345837: Aug 09 14:46:36.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345838: Aug 09 14:46:38.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601057, agentID=cangelini } 8345839: Aug 09 14:46:38.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345840: Aug 09 14:46:38.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601057, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345841: Aug 09 14:46:38.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345842: Aug 09 14:46:38.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601058, agentID=sbee } 8345843: Aug 09 14:46:38.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345844: Aug 09 14:46:38.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601058, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345845: Aug 09 14:46:38.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345846: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797075 SkillGroupNum=10 } 8345847: Aug 09 14:46:43.118 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797075 8345848: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345849: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797075 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345850: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345851: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797076 SkillGroupNum=12 } 8345852: Aug 09 14:46:43.118 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797076 8345853: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345854: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797076 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:43 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345855: Aug 09 14:46:43.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345856: Aug 09 14:46:43.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797077 SkillGroupNum=13 } 8345857: Aug 09 14:46:43.134 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797077 8345858: Aug 09 14:46:43.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345859: Aug 09 14:46:43.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797077 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345860: Aug 09 14:46:43.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345861: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797078 SkillGroupNum=14 } 8345862: Aug 09 14:46:43.149 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797078 8345863: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345864: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797078 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345865: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345866: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797079 SkillGroupNum=7 } 8345867: Aug 09 14:46:43.149 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797079 8345868: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345869: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797079 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345870: Aug 09 14:46:43.149 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345871: Aug 09 14:46:44.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=375 } 8345872: Aug 09 14:46:44.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345873: Aug 09 14:46:44.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=375 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345874: Aug 09 14:46:44.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8345875: Aug 09 14:46:46.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=995 } 8345876: Aug 09 14:46:46.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345877: Aug 09 14:46:46.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=995 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345878: Aug 09 14:46:46.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8345879: Aug 09 14:46:46.446 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601059, agentID=mfoltz } 8345880: Aug 09 14:46:46.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345881: Aug 09 14:46:46.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601059, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345882: Aug 09 14:46:46.446 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345883: Aug 09 14:46:48.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601060, agentID=cangelini } 8345884: Aug 09 14:46:48.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345885: Aug 09 14:46:48.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601060, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345886: Aug 09 14:46:48.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345887: Aug 09 14:46:48.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601061, agentID=sbee } 8345888: Aug 09 14:46:48.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345889: Aug 09 14:46:48.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601061, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345890: Aug 09 14:46:48.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345891: Aug 09 14:46:49.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=526 } 8345892: Aug 09 14:46:49.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345893: Aug 09 14:46:49.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=526 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345894: Aug 09 14:46:49.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8345895: Aug 09 14:46:50.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54116 } 8345896: Aug 09 14:46:50.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345897: Aug 09 14:46:50.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54116 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345898: Aug 09 14:46:50.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8345899: Aug 09 14:46:53.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797080 } 8345900: Aug 09 14:46:53.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345901: Aug 09 14:46:53.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797080 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345902: Aug 09 14:46:53.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345903: Aug 09 14:46:53.165 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797081 SkillGroupNum=10 } 8345904: Aug 09 14:46:53.165 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797081 8345905: Aug 09 14:46:53.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345906: Aug 09 14:46:53.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797081 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345907: Aug 09 14:46:53.165 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345908: Aug 09 14:46:53.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797082 SkillGroupNum=12 } 8345909: Aug 09 14:46:53.181 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797082 8345910: Aug 09 14:46:53.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345911: Aug 09 14:46:53.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797082 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:53 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345912: Aug 09 14:46:53.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345913: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797083 SkillGroupNum=13 } 8345914: Aug 09 14:46:53.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797083 8345915: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345916: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797083 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345917: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345918: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797084 SkillGroupNum=14 } 8345919: Aug 09 14:46:53.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797084 8345920: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345921: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797084 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345922: Aug 09 14:46:53.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345923: Aug 09 14:46:53.212 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797085 SkillGroupNum=7 } 8345924: Aug 09 14:46:53.212 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797085 8345925: Aug 09 14:46:53.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345926: Aug 09 14:46:53.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797085 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:46:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345927: Aug 09 14:46:53.212 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345928: Aug 09 14:46:56.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601062, agentID=mfoltz } 8345929: Aug 09 14:46:56.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345930: Aug 09 14:46:56.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601062, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345931: Aug 09 14:46:56.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345932: Aug 09 14:46:58.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601063 } 8345933: Aug 09 14:46:58.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345934: Aug 09 14:46:58.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601063 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345935: Aug 09 14:46:58.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345936: Aug 09 14:46:58.900 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601064, agentID=cangelini } 8345937: Aug 09 14:46:58.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345938: Aug 09 14:46:58.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601064, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345939: Aug 09 14:46:58.900 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345940: Aug 09 14:46:58.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601065, agentID=sbee } 8345941: Aug 09 14:46:58.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345942: Aug 09 14:46:58.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601065, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345943: Aug 09 14:46:58.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345944: Aug 09 14:46:59.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=900 } 8345945: Aug 09 14:46:59.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345946: Aug 09 14:46:59.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=900 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345947: Aug 09 14:46:59.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8345948: Aug 09 14:47:00.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=320 } 8345949: Aug 09 14:47:00.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8345950: Aug 09 14:47:00.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=320 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345951: Aug 09 14:47:00.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8345952: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797086 SkillGroupNum=10 } 8345953: Aug 09 14:47:03.228 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797086 8345954: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345955: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797086 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345956: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345957: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797087 SkillGroupNum=12 } 8345958: Aug 09 14:47:03.228 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797087 8345959: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345960: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797087 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:03 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345961: Aug 09 14:47:03.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345962: Aug 09 14:47:03.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797088 SkillGroupNum=13 } 8345963: Aug 09 14:47:03.244 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797088 8345964: Aug 09 14:47:03.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345965: Aug 09 14:47:03.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797088 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345966: Aug 09 14:47:03.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345967: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797089 SkillGroupNum=14 } 8345968: Aug 09 14:47:03.259 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797089 8345969: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345970: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797089 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345971: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345972: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797090 SkillGroupNum=7 } 8345973: Aug 09 14:47:03.259 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797090 8345974: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345975: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797090 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345976: Aug 09 14:47:03.259 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345977: Aug 09 14:47:06.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601066, agentID=mfoltz } 8345978: Aug 09 14:47:06.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345979: Aug 09 14:47:06.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601066, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345980: Aug 09 14:47:06.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345981: Aug 09 14:47:07.244 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541627244 8345982: Aug 09 14:47:07.244 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541627244 done. 8345983: Aug 09 14:47:09.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601067, agentID=cangelini } 8345984: Aug 09 14:47:09.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345985: Aug 09 14:47:09.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601067, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345986: Aug 09 14:47:09.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345987: Aug 09 14:47:09.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601068, agentID=sbee } 8345988: Aug 09 14:47:09.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8345989: Aug 09 14:47:09.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601068, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345990: Aug 09 14:47:09.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8345991: Aug 09 14:47:13.275 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797091 SkillGroupNum=10 } 8345992: Aug 09 14:47:13.275 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797091 8345993: Aug 09 14:47:13.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345994: Aug 09 14:47:13.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797091 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345995: Aug 09 14:47:13.275 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8345996: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797092 SkillGroupNum=12 } 8345997: Aug 09 14:47:13.291 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797092 8345998: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8345999: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797092 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:13 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346000: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346001: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797093 SkillGroupNum=13 } 8346002: Aug 09 14:47:13.291 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797093 8346003: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346004: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797093 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346005: Aug 09 14:47:13.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346006: Aug 09 14:47:13.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797094 SkillGroupNum=14 } 8346007: Aug 09 14:47:13.306 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797094 8346008: Aug 09 14:47:13.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346009: Aug 09 14:47:13.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797094 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346010: Aug 09 14:47:13.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346011: Aug 09 14:47:13.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797095 SkillGroupNum=7 } 8346012: Aug 09 14:47:13.322 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797095 8346013: Aug 09 14:47:13.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346014: Aug 09 14:47:13.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797095 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346015: Aug 09 14:47:13.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346016: Aug 09 14:47:14.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=376 } 8346017: Aug 09 14:47:14.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346018: Aug 09 14:47:14.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=376 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346019: Aug 09 14:47:14.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346020: Aug 09 14:47:16.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=996 } 8346021: Aug 09 14:47:16.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346022: Aug 09 14:47:16.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=996 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346023: Aug 09 14:47:16.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346024: Aug 09 14:47:17.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601069, agentID=mfoltz } 8346025: Aug 09 14:47:17.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346026: Aug 09 14:47:17.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601069, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346027: Aug 09 14:47:17.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346028: Aug 09 14:47:19.353 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601070, agentID=sbee } 8346029: Aug 09 14:47:19.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346030: Aug 09 14:47:19.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601070, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346031: Aug 09 14:47:19.353 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346032: Aug 09 14:47:19.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601071, agentID=cangelini } 8346033: Aug 09 14:47:19.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346034: Aug 09 14:47:19.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601071, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346035: Aug 09 14:47:19.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346036: Aug 09 14:47:19.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=527 } 8346037: Aug 09 14:47:19.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346038: Aug 09 14:47:19.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=527 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346039: Aug 09 14:47:19.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346040: Aug 09 14:47:20.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54117 } 8346041: Aug 09 14:47:20.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346042: Aug 09 14:47:20.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54117 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346043: Aug 09 14:47:20.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346044: Aug 09 14:47:23.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797096 } 8346045: Aug 09 14:47:23.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346046: Aug 09 14:47:23.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797096 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346047: Aug 09 14:47:23.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346048: Aug 09 14:47:23.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797097 SkillGroupNum=10 } 8346049: Aug 09 14:47:23.322 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797097 8346050: Aug 09 14:47:23.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346051: Aug 09 14:47:23.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797097 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346052: Aug 09 14:47:23.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346053: Aug 09 14:47:23.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797098 SkillGroupNum=12 } 8346054: Aug 09 14:47:23.338 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797098 8346055: Aug 09 14:47:23.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346056: Aug 09 14:47:23.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797098 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:23 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346057: Aug 09 14:47:23.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346058: Aug 09 14:47:23.353 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797099 SkillGroupNum=13 } 8346059: Aug 09 14:47:23.353 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797099 8346060: Aug 09 14:47:23.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346061: Aug 09 14:47:23.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797099 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346062: Aug 09 14:47:23.353 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346063: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797100 SkillGroupNum=14 } 8346064: Aug 09 14:47:23.369 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797100 8346065: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346066: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797100 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346067: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346068: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797101 SkillGroupNum=7 } 8346069: Aug 09 14:47:23.369 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797101 8346070: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346071: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797101 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346072: Aug 09 14:47:23.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346073: Aug 09 14:47:27.557 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601072, agentID=mfoltz } 8346074: Aug 09 14:47:27.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346075: Aug 09 14:47:27.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601072, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346076: Aug 09 14:47:27.557 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346077: Aug 09 14:47:28.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601073 } 8346078: Aug 09 14:47:28.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346079: Aug 09 14:47:28.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601073 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346080: Aug 09 14:47:28.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346081: Aug 09 14:47:29.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=901 } 8346082: Aug 09 14:47:29.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346083: Aug 09 14:47:29.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=901 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346084: Aug 09 14:47:29.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346085: Aug 09 14:47:29.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601074, agentID=sbee } 8346086: Aug 09 14:47:29.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346087: Aug 09 14:47:29.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601074, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346088: Aug 09 14:47:29.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346089: Aug 09 14:47:29.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601075, agentID=cangelini } 8346090: Aug 09 14:47:29.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346091: Aug 09 14:47:29.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601075, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346092: Aug 09 14:47:29.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346093: Aug 09 14:47:30.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=321 } 8346094: Aug 09 14:47:30.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346095: Aug 09 14:47:30.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=321 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346096: Aug 09 14:47:30.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346097: Aug 09 14:47:30.400 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8346098: Aug 09 14:47:30.400 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8346099: Aug 09 14:47:33.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797102 SkillGroupNum=10 } 8346100: Aug 09 14:47:33.385 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797102 8346101: Aug 09 14:47:33.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346102: Aug 09 14:47:33.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797102 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346103: Aug 09 14:47:33.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346104: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797103 SkillGroupNum=12 } 8346105: Aug 09 14:47:33.400 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797103 8346106: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346107: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797103 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:33 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346108: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346109: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797104 SkillGroupNum=13 } 8346110: Aug 09 14:47:33.400 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797104 8346111: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346112: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797104 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346113: Aug 09 14:47:33.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346114: Aug 09 14:47:33.416 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797105 SkillGroupNum=14 } 8346115: Aug 09 14:47:33.416 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797105 8346116: Aug 09 14:47:33.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346117: Aug 09 14:47:33.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797105 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346118: Aug 09 14:47:33.416 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346119: Aug 09 14:47:33.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797106 SkillGroupNum=7 } 8346120: Aug 09 14:47:33.432 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797106 8346121: Aug 09 14:47:33.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346122: Aug 09 14:47:33.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797106 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346123: Aug 09 14:47:33.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346124: Aug 09 14:47:35.400 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8346125: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346126: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346127: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346128: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8346129: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8346130: Aug 09 14:47:35.400 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8346131: Aug 09 14:47:37.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601076, agentID=mfoltz } 8346132: Aug 09 14:47:37.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346133: Aug 09 14:47:37.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601076, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346134: Aug 09 14:47:37.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346135: Aug 09 14:47:39.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601077, agentID=sbee } 8346136: Aug 09 14:47:39.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346137: Aug 09 14:47:39.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601077, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346138: Aug 09 14:47:39.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346139: Aug 09 14:47:39.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601078, agentID=cangelini } 8346140: Aug 09 14:47:39.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346141: Aug 09 14:47:39.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601078, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346142: Aug 09 14:47:39.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346143: Aug 09 14:47:43.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797107 SkillGroupNum=10 } 8346144: Aug 09 14:47:43.432 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797107 8346145: Aug 09 14:47:43.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346146: Aug 09 14:47:43.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797107 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346147: Aug 09 14:47:43.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346148: Aug 09 14:47:43.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797108 SkillGroupNum=12 } 8346149: Aug 09 14:47:43.448 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797108 8346150: Aug 09 14:47:43.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346151: Aug 09 14:47:43.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797108 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:43 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346152: Aug 09 14:47:43.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346153: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797109 SkillGroupNum=13 } 8346154: Aug 09 14:47:43.463 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797109 8346155: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346156: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797109 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346157: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346158: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797110 SkillGroupNum=14 } 8346159: Aug 09 14:47:43.463 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797110 8346160: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346161: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797110 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346162: Aug 09 14:47:43.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346163: Aug 09 14:47:43.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797111 SkillGroupNum=7 } 8346164: Aug 09 14:47:43.479 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797111 8346165: Aug 09 14:47:43.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346166: Aug 09 14:47:43.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797111 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346167: Aug 09 14:47:43.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346168: Aug 09 14:47:44.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=377 } 8346169: Aug 09 14:47:44.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346170: Aug 09 14:47:44.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=377 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346171: Aug 09 14:47:44.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346172: Aug 09 14:47:46.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=997 } 8346173: Aug 09 14:47:46.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346174: Aug 09 14:47:46.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=997 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346175: Aug 09 14:47:46.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346176: Aug 09 14:47:47.963 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601079, agentID=mfoltz } 8346177: Aug 09 14:47:47.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346178: Aug 09 14:47:47.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601079, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346179: Aug 09 14:47:47.963 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346180: Aug 09 14:47:49.901 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601080, agentID=sbee } 8346181: Aug 09 14:47:49.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346182: Aug 09 14:47:49.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601080, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346183: Aug 09 14:47:49.901 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346184: Aug 09 14:47:49.963 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=528 } 8346185: Aug 09 14:47:49.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346186: Aug 09 14:47:49.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=528 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346187: Aug 09 14:47:49.963 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346188: Aug 09 14:47:50.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54118 } 8346189: Aug 09 14:47:50.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346190: Aug 09 14:47:50.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54118 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346191: Aug 09 14:47:50.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346192: Aug 09 14:47:50.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601081, agentID=cangelini } 8346193: Aug 09 14:47:50.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346194: Aug 09 14:47:50.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601081, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346195: Aug 09 14:47:50.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346196: Aug 09 14:47:53.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797112 } 8346197: Aug 09 14:47:53.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346198: Aug 09 14:47:53.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797112 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346199: Aug 09 14:47:53.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346200: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797113 SkillGroupNum=10 } 8346201: Aug 09 14:47:53.495 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797113 8346202: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346203: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797113 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346204: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346205: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797114 SkillGroupNum=12 } 8346206: Aug 09 14:47:53.495 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797114 8346207: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346208: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797114 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:53 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346209: Aug 09 14:47:53.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346210: Aug 09 14:47:53.510 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797115 SkillGroupNum=13 } 8346211: Aug 09 14:47:53.510 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797115 8346212: Aug 09 14:47:53.510 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346213: Aug 09 14:47:53.510 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797115 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346214: Aug 09 14:47:53.510 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346215: Aug 09 14:47:53.526 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797116 SkillGroupNum=14 } 8346216: Aug 09 14:47:53.526 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797116 8346217: Aug 09 14:47:53.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346218: Aug 09 14:47:53.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797116 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346219: Aug 09 14:47:53.526 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346220: Aug 09 14:47:53.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797117 SkillGroupNum=7 } 8346221: Aug 09 14:47:53.541 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797117 8346222: Aug 09 14:47:53.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346223: Aug 09 14:47:53.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797117 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:47:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346224: Aug 09 14:47:53.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346225: Aug 09 14:47:58.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601082, agentID=mfoltz } 8346226: Aug 09 14:47:58.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346227: Aug 09 14:47:58.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601082, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346228: Aug 09 14:47:58.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346229: Aug 09 14:47:58.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601083 } 8346230: Aug 09 14:47:58.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346231: Aug 09 14:47:58.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601083 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346232: Aug 09 14:47:58.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346233: Aug 09 14:47:59.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=902 } 8346234: Aug 09 14:47:59.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346235: Aug 09 14:47:59.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=902 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346236: Aug 09 14:47:59.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346237: Aug 09 14:48:00.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601084, agentID=sbee } 8346238: Aug 09 14:48:00.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346239: Aug 09 14:48:00.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601084, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346240: Aug 09 14:48:00.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346241: Aug 09 14:48:00.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=322 } 8346242: Aug 09 14:48:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346243: Aug 09 14:48:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=322 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346244: Aug 09 14:48:00.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346245: Aug 09 14:48:00.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601085, agentID=cangelini } 8346246: Aug 09 14:48:00.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346247: Aug 09 14:48:00.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601085, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346248: Aug 09 14:48:00.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346249: Aug 09 14:48:03.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797118 SkillGroupNum=10 } 8346250: Aug 09 14:48:03.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797118 8346251: Aug 09 14:48:03.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346252: Aug 09 14:48:03.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797118 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346253: Aug 09 14:48:03.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346254: Aug 09 14:48:03.557 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797119 SkillGroupNum=12 } 8346255: Aug 09 14:48:03.557 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797119 8346256: Aug 09 14:48:03.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346257: Aug 09 14:48:03.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797119 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:03 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346258: Aug 09 14:48:03.557 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346259: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797120 SkillGroupNum=13 } 8346260: Aug 09 14:48:03.573 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797120 8346261: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346262: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797120 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346263: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346264: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797121 SkillGroupNum=14 } 8346265: Aug 09 14:48:03.573 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797121 8346266: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346267: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797121 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346268: Aug 09 14:48:03.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346269: Aug 09 14:48:03.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797122 SkillGroupNum=7 } 8346270: Aug 09 14:48:03.589 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797122 8346271: Aug 09 14:48:03.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346272: Aug 09 14:48:03.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797122 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346273: Aug 09 14:48:03.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346274: Aug 09 14:48:08.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601086, agentID=mfoltz } 8346275: Aug 09 14:48:08.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346276: Aug 09 14:48:08.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601086, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346277: Aug 09 14:48:08.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346278: Aug 09 14:48:10.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601087, agentID=sbee } 8346279: Aug 09 14:48:10.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346280: Aug 09 14:48:10.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601087, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346281: Aug 09 14:48:10.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346282: Aug 09 14:48:10.667 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601088, agentID=cangelini } 8346283: Aug 09 14:48:10.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346284: Aug 09 14:48:10.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601088, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346285: Aug 09 14:48:10.667 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346286: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797123 SkillGroupNum=10 } 8346287: Aug 09 14:48:13.604 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797123 8346288: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346289: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797123 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346290: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346291: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797124 SkillGroupNum=12 } 8346292: Aug 09 14:48:13.604 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797124 8346293: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346294: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797124 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:13 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346295: Aug 09 14:48:13.604 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346296: Aug 09 14:48:13.620 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797125 SkillGroupNum=13 } 8346297: Aug 09 14:48:13.620 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797125 8346298: Aug 09 14:48:13.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346299: Aug 09 14:48:13.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797125 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346300: Aug 09 14:48:13.620 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346301: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797126 SkillGroupNum=14 } 8346302: Aug 09 14:48:13.636 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797126 8346303: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346304: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797126 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346305: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346306: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797127 SkillGroupNum=7 } 8346307: Aug 09 14:48:13.636 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797127 8346308: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346309: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797127 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346310: Aug 09 14:48:13.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346311: Aug 09 14:48:14.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=378 } 8346312: Aug 09 14:48:14.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346313: Aug 09 14:48:14.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=378 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346314: Aug 09 14:48:14.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346315: Aug 09 14:48:16.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=998 } 8346316: Aug 09 14:48:16.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346317: Aug 09 14:48:16.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=998 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346318: Aug 09 14:48:16.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346319: Aug 09 14:48:18.651 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601089, agentID=mfoltz } 8346320: Aug 09 14:48:18.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346321: Aug 09 14:48:18.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601089, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346322: Aug 09 14:48:18.651 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346323: Aug 09 14:48:19.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=529 } 8346324: Aug 09 14:48:19.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346325: Aug 09 14:48:19.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=529 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346326: Aug 09 14:48:19.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346327: Aug 09 14:48:20.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54119 } 8346328: Aug 09 14:48:20.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346329: Aug 09 14:48:20.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54119 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346330: Aug 09 14:48:20.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346331: Aug 09 14:48:20.651 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601090, agentID=sbee } 8346332: Aug 09 14:48:20.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346333: Aug 09 14:48:20.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601090, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346334: Aug 09 14:48:20.651 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346335: Aug 09 14:48:20.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601091, agentID=cangelini } 8346336: Aug 09 14:48:20.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346337: Aug 09 14:48:20.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601091, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346338: Aug 09 14:48:20.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346339: Aug 09 14:48:23.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797128 } 8346340: Aug 09 14:48:23.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346341: Aug 09 14:48:23.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797128 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346342: Aug 09 14:48:23.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346343: Aug 09 14:48:23.651 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797129 SkillGroupNum=10 } 8346344: Aug 09 14:48:23.651 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797129 8346345: Aug 09 14:48:23.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346346: Aug 09 14:48:23.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797129 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346347: Aug 09 14:48:23.651 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346348: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797130 SkillGroupNum=12 } 8346349: Aug 09 14:48:23.667 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797130 8346350: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346351: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797130 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:23 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346352: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346353: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797131 SkillGroupNum=13 } 8346354: Aug 09 14:48:23.667 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797131 8346355: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346356: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797131 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346357: Aug 09 14:48:23.667 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346358: Aug 09 14:48:23.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797132 SkillGroupNum=14 } 8346359: Aug 09 14:48:23.683 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797132 8346360: Aug 09 14:48:23.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346361: Aug 09 14:48:23.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797132 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346362: Aug 09 14:48:23.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346363: Aug 09 14:48:23.698 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797133 SkillGroupNum=7 } 8346364: Aug 09 14:48:23.698 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797133 8346365: Aug 09 14:48:23.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346366: Aug 09 14:48:23.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797133 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346367: Aug 09 14:48:23.698 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346368: Aug 09 14:48:28.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601092 } 8346369: Aug 09 14:48:28.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346370: Aug 09 14:48:28.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601092 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346371: Aug 09 14:48:28.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346372: Aug 09 14:48:28.933 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601093, agentID=mfoltz } 8346373: Aug 09 14:48:28.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346374: Aug 09 14:48:28.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601093, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346375: Aug 09 14:48:28.933 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346376: Aug 09 14:48:29.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=903 } 8346377: Aug 09 14:48:29.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346378: Aug 09 14:48:29.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=903 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346379: Aug 09 14:48:29.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346380: Aug 09 14:48:30.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=323 } 8346381: Aug 09 14:48:30.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346382: Aug 09 14:48:30.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=323 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346383: Aug 09 14:48:30.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346384: Aug 09 14:48:30.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601094, agentID=sbee } 8346385: Aug 09 14:48:30.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346386: Aug 09 14:48:30.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601094, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346387: Aug 09 14:48:30.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346388: Aug 09 14:48:31.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601095, agentID=cangelini } 8346389: Aug 09 14:48:31.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346390: Aug 09 14:48:31.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601095, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346391: Aug 09 14:48:31.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346392: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797134 SkillGroupNum=10 } 8346393: Aug 09 14:48:33.714 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797134 8346394: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346395: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797134 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346396: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346397: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797135 SkillGroupNum=12 } 8346398: Aug 09 14:48:33.714 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797135 8346399: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346400: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797135 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:33 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346401: Aug 09 14:48:33.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346402: Aug 09 14:48:33.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797136 SkillGroupNum=13 } 8346403: Aug 09 14:48:33.730 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797136 8346404: Aug 09 14:48:33.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346405: Aug 09 14:48:33.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797136 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346406: Aug 09 14:48:33.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346407: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797137 SkillGroupNum=14 } 8346408: Aug 09 14:48:33.745 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797137 8346409: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346410: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797137 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346411: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346412: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797138 SkillGroupNum=7 } 8346413: Aug 09 14:48:33.745 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797138 8346414: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346415: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797138 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346416: Aug 09 14:48:33.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346417: Aug 09 14:48:35.402 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8346418: Aug 09 14:48:35.402 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8346419: Aug 09 14:48:39.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601096, agentID=mfoltz } 8346420: Aug 09 14:48:39.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346421: Aug 09 14:48:39.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601096, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346422: Aug 09 14:48:39.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346423: Aug 09 14:48:40.402 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8346424: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346425: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346426: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346427: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8346428: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8346429: Aug 09 14:48:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8346430: Aug 09 14:48:41.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601097, agentID=sbee } 8346431: Aug 09 14:48:41.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346432: Aug 09 14:48:41.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601097, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346433: Aug 09 14:48:41.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346434: Aug 09 14:48:41.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601098, agentID=cangelini } 8346435: Aug 09 14:48:41.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346436: Aug 09 14:48:41.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601098, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346437: Aug 09 14:48:41.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346438: Aug 09 14:48:43.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797139 SkillGroupNum=10 } 8346439: Aug 09 14:48:43.761 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797139 8346440: Aug 09 14:48:43.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346441: Aug 09 14:48:43.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797139 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346442: Aug 09 14:48:43.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346443: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797140 SkillGroupNum=12 } 8346444: Aug 09 14:48:43.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797140 8346445: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346446: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797140 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:43 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346447: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346448: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797141 SkillGroupNum=13 } 8346449: Aug 09 14:48:43.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797141 8346450: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346451: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797141 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346452: Aug 09 14:48:43.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346453: Aug 09 14:48:43.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797142 SkillGroupNum=14 } 8346454: Aug 09 14:48:43.792 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797142 8346455: Aug 09 14:48:43.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346456: Aug 09 14:48:43.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797142 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346457: Aug 09 14:48:43.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346458: Aug 09 14:48:43.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797143 SkillGroupNum=7 } 8346459: Aug 09 14:48:43.808 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797143 8346460: Aug 09 14:48:43.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346461: Aug 09 14:48:43.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797143 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346462: Aug 09 14:48:43.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346463: Aug 09 14:48:44.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=379 } 8346464: Aug 09 14:48:44.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346465: Aug 09 14:48:44.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=379 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346466: Aug 09 14:48:44.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346467: Aug 09 14:48:46.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=999 } 8346468: Aug 09 14:48:46.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346469: Aug 09 14:48:46.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=999 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346470: Aug 09 14:48:46.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346471: Aug 09 14:48:49.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601099, agentID=mfoltz } 8346472: Aug 09 14:48:49.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346473: Aug 09 14:48:49.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601099, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346474: Aug 09 14:48:49.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346475: Aug 09 14:48:49.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=530 } 8346476: Aug 09 14:48:49.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346477: Aug 09 14:48:49.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=530 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346478: Aug 09 14:48:49.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346479: Aug 09 14:48:50.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54120 } 8346480: Aug 09 14:48:50.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346481: Aug 09 14:48:50.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54120 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346482: Aug 09 14:48:50.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346483: Aug 09 14:48:51.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601100, agentID=sbee } 8346484: Aug 09 14:48:51.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346485: Aug 09 14:48:51.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601100, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346486: Aug 09 14:48:51.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346487: Aug 09 14:48:51.558 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601101, agentID=cangelini } 8346488: Aug 09 14:48:51.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346489: Aug 09 14:48:51.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601101, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346490: Aug 09 14:48:51.558 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346491: Aug 09 14:48:53.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797144 } 8346492: Aug 09 14:48:53.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346493: Aug 09 14:48:53.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797144 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346494: Aug 09 14:48:53.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346495: Aug 09 14:48:53.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797145 SkillGroupNum=10 } 8346496: Aug 09 14:48:53.808 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797145 8346497: Aug 09 14:48:53.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346498: Aug 09 14:48:53.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797145 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346499: Aug 09 14:48:53.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346500: Aug 09 14:48:53.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797146 SkillGroupNum=12 } 8346501: Aug 09 14:48:53.824 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797146 8346502: Aug 09 14:48:53.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346503: Aug 09 14:48:53.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797146 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:53 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346504: Aug 09 14:48:53.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346505: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797147 SkillGroupNum=13 } 8346506: Aug 09 14:48:53.839 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797147 8346507: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346508: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797147 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346509: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346510: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797148 SkillGroupNum=14 } 8346511: Aug 09 14:48:53.839 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797148 8346512: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346513: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797148 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346514: Aug 09 14:48:53.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346515: Aug 09 14:48:53.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797149 SkillGroupNum=7 } 8346516: Aug 09 14:48:53.855 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797149 8346517: Aug 09 14:48:53.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346518: Aug 09 14:48:53.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797149 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:48:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346519: Aug 09 14:48:53.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346520: Aug 09 14:48:58.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601102 } 8346521: Aug 09 14:48:58.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346522: Aug 09 14:48:58.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601102 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346523: Aug 09 14:48:58.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346524: Aug 09 14:48:59.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=904 } 8346525: Aug 09 14:48:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346526: Aug 09 14:48:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=904 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346527: Aug 09 14:48:59.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346528: Aug 09 14:48:59.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601103, agentID=mfoltz } 8346529: Aug 09 14:48:59.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346530: Aug 09 14:48:59.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601103, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346531: Aug 09 14:48:59.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346532: Aug 09 14:49:00.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=324 } 8346533: Aug 09 14:49:00.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346534: Aug 09 14:49:00.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=324 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346535: Aug 09 14:49:00.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346536: Aug 09 14:49:01.527 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601104, agentID=sbee } 8346537: Aug 09 14:49:01.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346538: Aug 09 14:49:01.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601104, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346539: Aug 09 14:49:01.527 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346540: Aug 09 14:49:01.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601105, agentID=cangelini } 8346541: Aug 09 14:49:01.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346542: Aug 09 14:49:01.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601105, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346543: Aug 09 14:49:01.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346544: Aug 09 14:49:03.871 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797150 SkillGroupNum=10 } 8346545: Aug 09 14:49:03.871 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797150 8346546: Aug 09 14:49:03.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346547: Aug 09 14:49:03.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797150 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346548: Aug 09 14:49:03.871 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346549: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797151 SkillGroupNum=12 } 8346550: Aug 09 14:49:03.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797151 8346551: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346552: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797151 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:03 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346553: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346554: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797152 SkillGroupNum=13 } 8346555: Aug 09 14:49:03.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797152 8346556: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346557: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797152 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346558: Aug 09 14:49:03.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346559: Aug 09 14:49:03.902 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797153 SkillGroupNum=14 } 8346560: Aug 09 14:49:03.902 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797153 8346561: Aug 09 14:49:03.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346562: Aug 09 14:49:03.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797153 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346563: Aug 09 14:49:03.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346564: Aug 09 14:49:03.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797154 SkillGroupNum=7 } 8346565: Aug 09 14:49:03.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797154 8346566: Aug 09 14:49:03.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346567: Aug 09 14:49:03.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797154 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346568: Aug 09 14:49:03.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346569: Aug 09 14:49:09.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601106, agentID=mfoltz } 8346570: Aug 09 14:49:09.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346571: Aug 09 14:49:09.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601106, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346572: Aug 09 14:49:09.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346573: Aug 09 14:49:11.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601107, agentID=sbee } 8346574: Aug 09 14:49:11.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346575: Aug 09 14:49:11.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601107, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346576: Aug 09 14:49:11.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346577: Aug 09 14:49:12.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601108, agentID=cangelini } 8346578: Aug 09 14:49:12.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346579: Aug 09 14:49:12.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601108, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346580: Aug 09 14:49:12.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346581: Aug 09 14:49:13.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797155 SkillGroupNum=10 } 8346582: Aug 09 14:49:13.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797155 8346583: Aug 09 14:49:13.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346584: Aug 09 14:49:13.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797155 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346585: Aug 09 14:49:13.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346586: Aug 09 14:49:13.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797156 SkillGroupNum=12 } 8346587: Aug 09 14:49:13.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797156 8346588: Aug 09 14:49:13.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346589: Aug 09 14:49:13.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797156 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:13 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346590: Aug 09 14:49:13.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346591: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797157 SkillGroupNum=13 } 8346592: Aug 09 14:49:13.949 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797157 8346593: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346594: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797157 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346595: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346596: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797158 SkillGroupNum=14 } 8346597: Aug 09 14:49:13.949 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797158 8346598: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346599: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797158 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346600: Aug 09 14:49:13.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346601: Aug 09 14:49:13.965 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797159 SkillGroupNum=7 } 8346602: Aug 09 14:49:13.965 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797159 8346603: Aug 09 14:49:13.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346604: Aug 09 14:49:13.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797159 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346605: Aug 09 14:49:13.965 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346606: Aug 09 14:49:14.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=380 } 8346607: Aug 09 14:49:14.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346608: Aug 09 14:49:14.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=380 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346609: Aug 09 14:49:14.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346610: Aug 09 14:49:16.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1000 } 8346611: Aug 09 14:49:16.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346612: Aug 09 14:49:16.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1000 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346613: Aug 09 14:49:16.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346614: Aug 09 14:49:20.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=531 } 8346615: Aug 09 14:49:20.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346616: Aug 09 14:49:20.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=531 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346617: Aug 09 14:49:20.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346618: Aug 09 14:49:20.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54121 } 8346619: Aug 09 14:49:20.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346620: Aug 09 14:49:20.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54121 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346621: Aug 09 14:49:20.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346622: Aug 09 14:49:20.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601109, agentID=mfoltz } 8346623: Aug 09 14:49:20.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346624: Aug 09 14:49:20.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601109, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346625: Aug 09 14:49:20.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346626: Aug 09 14:49:21.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601110, agentID=sbee } 8346627: Aug 09 14:49:21.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346628: Aug 09 14:49:21.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601110, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346629: Aug 09 14:49:21.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346630: Aug 09 14:49:22.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601111, agentID=cangelini } 8346631: Aug 09 14:49:22.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346632: Aug 09 14:49:22.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601111, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346633: Aug 09 14:49:22.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346634: Aug 09 14:49:23.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797160 } 8346635: Aug 09 14:49:23.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346636: Aug 09 14:49:23.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797160 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346637: Aug 09 14:49:23.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346638: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797161 SkillGroupNum=10 } 8346639: Aug 09 14:49:23.981 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797161 8346640: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346641: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797161 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346642: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346643: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797162 SkillGroupNum=12 } 8346644: Aug 09 14:49:23.981 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797162 8346645: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346646: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797162 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:23 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346647: Aug 09 14:49:23.981 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346648: Aug 09 14:49:23.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797163 SkillGroupNum=13 } 8346649: Aug 09 14:49:23.996 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797163 8346650: Aug 09 14:49:23.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346651: Aug 09 14:49:23.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797163 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346652: Aug 09 14:49:23.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346653: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797164 SkillGroupNum=14 } 8346654: Aug 09 14:49:24.012 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797164 8346655: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346656: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797164 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346657: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346658: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797165 SkillGroupNum=7 } 8346659: Aug 09 14:49:24.012 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797165 8346660: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346661: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797165 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346662: Aug 09 14:49:24.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346663: Aug 09 14:49:28.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601112 } 8346664: Aug 09 14:49:28.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346665: Aug 09 14:49:28.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601112 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346666: Aug 09 14:49:28.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346667: Aug 09 14:49:29.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=905 } 8346668: Aug 09 14:49:29.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346669: Aug 09 14:49:29.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=905 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346670: Aug 09 14:49:29.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346671: Aug 09 14:49:30.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=325 } 8346672: Aug 09 14:49:30.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346673: Aug 09 14:49:30.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=325 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346674: Aug 09 14:49:30.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346675: Aug 09 14:49:30.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601113, agentID=mfoltz } 8346676: Aug 09 14:49:30.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346677: Aug 09 14:49:30.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601113, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346678: Aug 09 14:49:30.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346679: Aug 09 14:49:32.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601114, agentID=sbee } 8346680: Aug 09 14:49:32.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346681: Aug 09 14:49:32.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601114, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346682: Aug 09 14:49:32.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346683: Aug 09 14:49:32.590 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601115, agentID=cangelini } 8346684: Aug 09 14:49:32.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346685: Aug 09 14:49:32.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601115, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346686: Aug 09 14:49:32.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346687: Aug 09 14:49:34.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797166 SkillGroupNum=10 } 8346688: Aug 09 14:49:34.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797166 8346689: Aug 09 14:49:34.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346690: Aug 09 14:49:34.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797166 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346691: Aug 09 14:49:34.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346692: Aug 09 14:49:34.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797167 SkillGroupNum=12 } 8346693: Aug 09 14:49:34.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797167 8346694: Aug 09 14:49:34.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346695: Aug 09 14:49:34.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797167 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:34 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346696: Aug 09 14:49:34.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346697: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797168 SkillGroupNum=13 } 8346698: Aug 09 14:49:34.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797168 8346699: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346700: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797168 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346701: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346702: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797169 SkillGroupNum=14 } 8346703: Aug 09 14:49:34.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797169 8346704: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346705: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797169 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346706: Aug 09 14:49:34.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346707: Aug 09 14:49:34.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797170 SkillGroupNum=7 } 8346708: Aug 09 14:49:34.075 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797170 8346709: Aug 09 14:49:34.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346710: Aug 09 14:49:34.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797170 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346711: Aug 09 14:49:34.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346712: Aug 09 14:49:40.403 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8346713: Aug 09 14:49:40.403 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8346714: Aug 09 14:49:40.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601116, agentID=mfoltz } 8346715: Aug 09 14:49:40.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346716: Aug 09 14:49:40.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601116, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346717: Aug 09 14:49:40.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346718: Aug 09 14:49:42.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601117, agentID=sbee } 8346719: Aug 09 14:49:42.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346720: Aug 09 14:49:42.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601117, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346721: Aug 09 14:49:42.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346722: Aug 09 14:49:42.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601118, agentID=cangelini } 8346723: Aug 09 14:49:42.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346724: Aug 09 14:49:42.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601118, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346725: Aug 09 14:49:42.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346726: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797171 SkillGroupNum=10 } 8346727: Aug 09 14:49:44.090 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797171 8346728: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346729: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797171 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346730: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346731: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797172 SkillGroupNum=12 } 8346732: Aug 09 14:49:44.090 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797172 8346733: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346734: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797172 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:44 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346735: Aug 09 14:49:44.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346736: Aug 09 14:49:44.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797173 SkillGroupNum=13 } 8346737: Aug 09 14:49:44.106 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797173 8346738: Aug 09 14:49:44.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346739: Aug 09 14:49:44.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797173 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346740: Aug 09 14:49:44.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346741: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797174 SkillGroupNum=14 } 8346742: Aug 09 14:49:44.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797174 8346743: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346744: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797174 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346745: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346746: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797175 SkillGroupNum=7 } 8346747: Aug 09 14:49:44.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797175 8346748: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346749: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797175 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346750: Aug 09 14:49:44.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346751: Aug 09 14:49:44.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=381 } 8346752: Aug 09 14:49:44.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346753: Aug 09 14:49:44.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=381 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346754: Aug 09 14:49:44.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346755: Aug 09 14:49:45.403 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8346756: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346757: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346758: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8346759: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8346760: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8346761: Aug 09 14:49:45.403 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8346762: Aug 09 14:49:46.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1001 } 8346763: Aug 09 14:49:46.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346764: Aug 09 14:49:46.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1001 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346765: Aug 09 14:49:46.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346766: Aug 09 14:49:50.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=532 } 8346767: Aug 09 14:49:50.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346768: Aug 09 14:49:50.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=532 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346769: Aug 09 14:49:50.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346770: Aug 09 14:49:50.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54122 } 8346771: Aug 09 14:49:50.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346772: Aug 09 14:49:50.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54122 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346773: Aug 09 14:49:50.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346774: Aug 09 14:49:50.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601119, agentID=mfoltz } 8346775: Aug 09 14:49:50.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346776: Aug 09 14:49:50.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601119, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346777: Aug 09 14:49:50.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346778: Aug 09 14:49:52.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601120, agentID=sbee } 8346779: Aug 09 14:49:52.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346780: Aug 09 14:49:52.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601120, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346781: Aug 09 14:49:52.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346782: Aug 09 14:49:53.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797176 } 8346783: Aug 09 14:49:53.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346784: Aug 09 14:49:53.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797176 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346785: Aug 09 14:49:53.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346786: Aug 09 14:49:53.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601121, agentID=cangelini } 8346787: Aug 09 14:49:53.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346788: Aug 09 14:49:53.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601121, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346789: Aug 09 14:49:53.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346790: Aug 09 14:49:54.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797177 SkillGroupNum=10 } 8346791: Aug 09 14:49:54.137 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797177 8346792: Aug 09 14:49:54.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346793: Aug 09 14:49:54.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797177 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346794: Aug 09 14:49:54.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346795: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797178 SkillGroupNum=12 } 8346796: Aug 09 14:49:54.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797178 8346797: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346798: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797178 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:54 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346799: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346800: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797179 SkillGroupNum=13 } 8346801: Aug 09 14:49:54.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797179 8346802: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346803: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797179 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346804: Aug 09 14:49:54.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346805: Aug 09 14:49:54.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797180 SkillGroupNum=14 } 8346806: Aug 09 14:49:54.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797180 8346807: Aug 09 14:49:54.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346808: Aug 09 14:49:54.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797180 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346809: Aug 09 14:49:54.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346810: Aug 09 14:49:54.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797181 SkillGroupNum=7 } 8346811: Aug 09 14:49:54.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797181 8346812: Aug 09 14:49:54.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346813: Aug 09 14:49:54.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797181 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:49:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346814: Aug 09 14:49:54.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346815: Aug 09 14:49:58.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601122 } 8346816: Aug 09 14:49:58.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346817: Aug 09 14:49:58.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601122 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346818: Aug 09 14:49:58.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346819: Aug 09 14:49:59.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=906 } 8346820: Aug 09 14:49:59.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346821: Aug 09 14:49:59.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=906 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346822: Aug 09 14:49:59.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346823: Aug 09 14:50:00.247 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=326 } 8346824: Aug 09 14:50:00.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346825: Aug 09 14:50:00.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=326 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346826: Aug 09 14:50:00.247 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346827: Aug 09 14:50:01.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601123, agentID=mfoltz } 8346828: Aug 09 14:50:01.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346829: Aug 09 14:50:01.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601123, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346830: Aug 09 14:50:01.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346831: Aug 09 14:50:02.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601124, agentID=sbee } 8346832: Aug 09 14:50:02.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346833: Aug 09 14:50:02.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601124, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346834: Aug 09 14:50:02.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346835: Aug 09 14:50:03.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601125, agentID=cangelini } 8346836: Aug 09 14:50:03.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346837: Aug 09 14:50:03.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601125, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346838: Aug 09 14:50:03.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346839: Aug 09 14:50:04.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797182 SkillGroupNum=10 } 8346840: Aug 09 14:50:04.185 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797182 8346841: Aug 09 14:50:04.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346842: Aug 09 14:50:04.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797182 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346843: Aug 09 14:50:04.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346844: Aug 09 14:50:04.200 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797183 SkillGroupNum=12 } 8346845: Aug 09 14:50:04.200 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797183 8346846: Aug 09 14:50:04.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346847: Aug 09 14:50:04.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797183 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:04 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346848: Aug 09 14:50:04.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346849: Aug 09 14:50:04.216 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797184 SkillGroupNum=13 } 8346850: Aug 09 14:50:04.216 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797184 8346851: Aug 09 14:50:04.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346852: Aug 09 14:50:04.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797184 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346853: Aug 09 14:50:04.216 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346854: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797185 SkillGroupNum=14 } 8346855: Aug 09 14:50:04.231 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797185 8346856: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346857: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797185 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346858: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346859: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797186 SkillGroupNum=7 } 8346860: Aug 09 14:50:04.231 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797186 8346861: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346862: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797186 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346863: Aug 09 14:50:04.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346864: Aug 09 14:50:11.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601126, agentID=mfoltz } 8346865: Aug 09 14:50:11.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346866: Aug 09 14:50:11.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601126, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346867: Aug 09 14:50:11.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346868: Aug 09 14:50:13.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601127, agentID=sbee } 8346869: Aug 09 14:50:13.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346870: Aug 09 14:50:13.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601127, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346871: Aug 09 14:50:13.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346872: Aug 09 14:50:13.607 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601128, agentID=cangelini } 8346873: Aug 09 14:50:13.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346874: Aug 09 14:50:13.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601128, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346875: Aug 09 14:50:13.607 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346876: Aug 09 14:50:14.247 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797187 SkillGroupNum=10 } 8346877: Aug 09 14:50:14.247 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797187 8346878: Aug 09 14:50:14.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346879: Aug 09 14:50:14.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797187 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346880: Aug 09 14:50:14.247 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346881: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797188 SkillGroupNum=12 } 8346882: Aug 09 14:50:14.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797188 8346883: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346884: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797188 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:14 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346885: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346886: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797189 SkillGroupNum=13 } 8346887: Aug 09 14:50:14.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797189 8346888: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346889: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797189 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346890: Aug 09 14:50:14.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346891: Aug 09 14:50:14.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797190 SkillGroupNum=14 } 8346892: Aug 09 14:50:14.278 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797190 8346893: Aug 09 14:50:14.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346894: Aug 09 14:50:14.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797190 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346895: Aug 09 14:50:14.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346896: Aug 09 14:50:14.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797191 SkillGroupNum=7 } 8346897: Aug 09 14:50:14.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797191 8346898: Aug 09 14:50:14.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346899: Aug 09 14:50:14.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797191 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346900: Aug 09 14:50:14.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346901: Aug 09 14:50:14.763 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=382 } 8346902: Aug 09 14:50:14.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346903: Aug 09 14:50:14.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=382 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346904: Aug 09 14:50:14.763 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8346905: Aug 09 14:50:16.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1002 } 8346906: Aug 09 14:50:16.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346907: Aug 09 14:50:16.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1002 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346908: Aug 09 14:50:16.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8346909: Aug 09 14:50:20.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=533 } 8346910: Aug 09 14:50:20.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346911: Aug 09 14:50:20.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=533 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346912: Aug 09 14:50:20.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8346913: Aug 09 14:50:20.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54123 } 8346914: Aug 09 14:50:20.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346915: Aug 09 14:50:20.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54123 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346916: Aug 09 14:50:20.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8346917: Aug 09 14:50:21.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601129, agentID=mfoltz } 8346918: Aug 09 14:50:21.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346919: Aug 09 14:50:21.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601129, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346920: Aug 09 14:50:21.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346921: Aug 09 14:50:23.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797192 } 8346922: Aug 09 14:50:23.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346923: Aug 09 14:50:23.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797192 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346924: Aug 09 14:50:23.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346925: Aug 09 14:50:23.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601130, agentID=sbee } 8346926: Aug 09 14:50:23.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346927: Aug 09 14:50:23.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601130, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346928: Aug 09 14:50:23.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346929: Aug 09 14:50:23.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601131, agentID=cangelini } 8346930: Aug 09 14:50:23.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346931: Aug 09 14:50:23.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601131, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346932: Aug 09 14:50:23.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346933: Aug 09 14:50:24.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797193 SkillGroupNum=10 } 8346934: Aug 09 14:50:24.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797193 8346935: Aug 09 14:50:24.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346936: Aug 09 14:50:24.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797193 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346937: Aug 09 14:50:24.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346938: Aug 09 14:50:24.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797194 SkillGroupNum=12 } 8346939: Aug 09 14:50:24.310 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797194 8346940: Aug 09 14:50:24.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346941: Aug 09 14:50:24.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797194 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:24 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346942: Aug 09 14:50:24.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346943: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797195 SkillGroupNum=13 } 8346944: Aug 09 14:50:24.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797195 8346945: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346946: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797195 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346947: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346948: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797196 SkillGroupNum=14 } 8346949: Aug 09 14:50:24.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797196 8346950: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346951: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797196 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346952: Aug 09 14:50:24.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346953: Aug 09 14:50:24.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797197 SkillGroupNum=7 } 8346954: Aug 09 14:50:24.341 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797197 8346955: Aug 09 14:50:24.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346956: Aug 09 14:50:24.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797197 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346957: Aug 09 14:50:24.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346958: Aug 09 14:50:28.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601132 } 8346959: Aug 09 14:50:28.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346960: Aug 09 14:50:28.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601132 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346961: Aug 09 14:50:28.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346962: Aug 09 14:50:29.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=907 } 8346963: Aug 09 14:50:29.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346964: Aug 09 14:50:29.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=907 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346965: Aug 09 14:50:29.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8346966: Aug 09 14:50:30.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=327 } 8346967: Aug 09 14:50:30.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8346968: Aug 09 14:50:30.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=327 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346969: Aug 09 14:50:30.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8346970: Aug 09 14:50:31.935 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601133, agentID=mfoltz } 8346971: Aug 09 14:50:31.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346972: Aug 09 14:50:31.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601133, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346973: Aug 09 14:50:31.935 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346974: Aug 09 14:50:33.482 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601134, agentID=sbee } 8346975: Aug 09 14:50:33.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346976: Aug 09 14:50:33.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601134, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346977: Aug 09 14:50:33.482 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346978: Aug 09 14:50:34.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601135, agentID=cangelini } 8346979: Aug 09 14:50:34.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8346980: Aug 09 14:50:34.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601135, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346981: Aug 09 14:50:34.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8346982: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797198 SkillGroupNum=10 } 8346983: Aug 09 14:50:34.357 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797198 8346984: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346985: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797198 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346986: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346987: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797199 SkillGroupNum=12 } 8346988: Aug 09 14:50:34.357 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797199 8346989: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346990: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797199 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:34 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346991: Aug 09 14:50:34.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346992: Aug 09 14:50:34.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797200 SkillGroupNum=13 } 8346993: Aug 09 14:50:34.373 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797200 8346994: Aug 09 14:50:34.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8346995: Aug 09 14:50:34.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797200 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346996: Aug 09 14:50:34.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8346997: Aug 09 14:50:34.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797201 SkillGroupNum=14 } 8346998: Aug 09 14:50:34.388 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797201 8346999: Aug 09 14:50:34.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347000: Aug 09 14:50:34.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797201 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347001: Aug 09 14:50:34.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347002: Aug 09 14:50:34.404 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797202 SkillGroupNum=7 } 8347003: Aug 09 14:50:34.404 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797202 8347004: Aug 09 14:50:34.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347005: Aug 09 14:50:34.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797202 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347006: Aug 09 14:50:34.404 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347007: Aug 09 14:50:42.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601136, agentID=mfoltz } 8347008: Aug 09 14:50:42.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347009: Aug 09 14:50:42.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601136, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347010: Aug 09 14:50:42.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347011: Aug 09 14:50:43.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601137, agentID=sbee } 8347012: Aug 09 14:50:43.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347013: Aug 09 14:50:43.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601137, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347014: Aug 09 14:50:43.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347015: Aug 09 14:50:44.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601138, agentID=cangelini } 8347016: Aug 09 14:50:44.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347017: Aug 09 14:50:44.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601138, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347018: Aug 09 14:50:44.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347019: Aug 09 14:50:44.404 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797203 SkillGroupNum=10 } 8347020: Aug 09 14:50:44.404 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797203 8347021: Aug 09 14:50:44.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347022: Aug 09 14:50:44.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797203 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347023: Aug 09 14:50:44.404 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347024: Aug 09 14:50:44.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797204 SkillGroupNum=12 } 8347025: Aug 09 14:50:44.420 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797204 8347026: Aug 09 14:50:44.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347027: Aug 09 14:50:44.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797204 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:44 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347028: Aug 09 14:50:44.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347029: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797205 SkillGroupNum=13 } 8347030: Aug 09 14:50:44.435 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797205 8347031: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347032: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797205 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347033: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347034: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797206 SkillGroupNum=14 } 8347035: Aug 09 14:50:44.435 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797206 8347036: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347037: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797206 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347038: Aug 09 14:50:44.435 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347039: Aug 09 14:50:44.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797207 SkillGroupNum=7 } 8347040: Aug 09 14:50:44.451 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797207 8347041: Aug 09 14:50:44.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347042: Aug 09 14:50:44.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797207 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347043: Aug 09 14:50:44.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347044: Aug 09 14:50:44.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=383 } 8347045: Aug 09 14:50:44.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347046: Aug 09 14:50:44.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=383 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347047: Aug 09 14:50:44.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347048: Aug 09 14:50:45.404 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8347049: Aug 09 14:50:45.404 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8347050: Aug 09 14:50:46.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1003 } 8347051: Aug 09 14:50:46.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347052: Aug 09 14:50:46.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1003 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347053: Aug 09 14:50:46.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347054: Aug 09 14:50:50.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=534 } 8347055: Aug 09 14:50:50.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347056: Aug 09 14:50:50.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=534 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347057: Aug 09 14:50:50.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347058: Aug 09 14:50:50.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54124 } 8347059: Aug 09 14:50:50.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347060: Aug 09 14:50:50.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54124 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347061: Aug 09 14:50:50.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347062: Aug 09 14:50:50.404 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8347063: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347064: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347065: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347066: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8347067: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8347068: Aug 09 14:50:50.404 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8347069: Aug 09 14:50:52.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601139, agentID=mfoltz } 8347070: Aug 09 14:50:52.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347071: Aug 09 14:50:52.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601139, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347072: Aug 09 14:50:52.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347073: Aug 09 14:50:53.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797208 } 8347074: Aug 09 14:50:53.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347075: Aug 09 14:50:53.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797208 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347076: Aug 09 14:50:53.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347077: Aug 09 14:50:53.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601140, agentID=sbee } 8347078: Aug 09 14:50:53.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347079: Aug 09 14:50:53.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601140, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347080: Aug 09 14:50:53.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347081: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797209 SkillGroupNum=10 } 8347082: Aug 09 14:50:54.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797209 8347083: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347084: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797209 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347085: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347086: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797210 SkillGroupNum=12 } 8347087: Aug 09 14:50:54.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797210 8347088: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347089: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797210 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:54 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347090: Aug 09 14:50:54.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347091: Aug 09 14:50:54.482 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797211 SkillGroupNum=13 } 8347092: Aug 09 14:50:54.482 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797211 8347093: Aug 09 14:50:54.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347094: Aug 09 14:50:54.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797211 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347095: Aug 09 14:50:54.482 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347096: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797212 SkillGroupNum=14 } 8347097: Aug 09 14:50:54.498 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797212 8347098: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347099: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797212 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347100: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347101: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797213 SkillGroupNum=7 } 8347102: Aug 09 14:50:54.498 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797213 8347103: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347104: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797213 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:50:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347105: Aug 09 14:50:54.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347106: Aug 09 14:50:54.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601141, agentID=cangelini } 8347107: Aug 09 14:50:54.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347108: Aug 09 14:50:54.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601141, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347109: Aug 09 14:50:54.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347110: Aug 09 14:50:58.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601142 } 8347111: Aug 09 14:50:58.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347112: Aug 09 14:50:58.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601142 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347113: Aug 09 14:50:58.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347114: Aug 09 14:50:59.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=908 } 8347115: Aug 09 14:50:59.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347116: Aug 09 14:50:59.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=908 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347117: Aug 09 14:50:59.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347118: Aug 09 14:51:00.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=328 } 8347119: Aug 09 14:51:00.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347120: Aug 09 14:51:00.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=328 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347121: Aug 09 14:51:00.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347122: Aug 09 14:51:02.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601143, agentID=mfoltz } 8347123: Aug 09 14:51:02.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347124: Aug 09 14:51:02.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601143, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347125: Aug 09 14:51:02.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347126: Aug 09 14:51:04.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601144, agentID=sbee } 8347127: Aug 09 14:51:04.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347128: Aug 09 14:51:04.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601144, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347129: Aug 09 14:51:04.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347130: Aug 09 14:51:04.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797214 SkillGroupNum=10 } 8347131: Aug 09 14:51:04.514 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797214 8347132: Aug 09 14:51:04.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347133: Aug 09 14:51:04.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797214 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347134: Aug 09 14:51:04.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347135: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797215 SkillGroupNum=12 } 8347136: Aug 09 14:51:04.529 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797215 8347137: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347138: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797215 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:04 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347139: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347140: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797216 SkillGroupNum=13 } 8347141: Aug 09 14:51:04.529 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797216 8347142: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347143: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797216 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347144: Aug 09 14:51:04.529 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347145: Aug 09 14:51:04.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797217 SkillGroupNum=14 } 8347146: Aug 09 14:51:04.545 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797217 8347147: Aug 09 14:51:04.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347148: Aug 09 14:51:04.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797217 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347149: Aug 09 14:51:04.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347150: Aug 09 14:51:04.561 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797218 SkillGroupNum=7 } 8347151: Aug 09 14:51:04.561 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797218 8347152: Aug 09 14:51:04.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347153: Aug 09 14:51:04.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797218 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347154: Aug 09 14:51:04.561 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347155: Aug 09 14:51:04.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601145, agentID=cangelini } 8347156: Aug 09 14:51:04.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347157: Aug 09 14:51:04.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601145, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347158: Aug 09 14:51:04.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347159: Aug 09 14:51:12.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601146, agentID=mfoltz } 8347160: Aug 09 14:51:12.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347161: Aug 09 14:51:12.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601146, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347162: Aug 09 14:51:12.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347163: Aug 09 14:51:14.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601147, agentID=sbee } 8347164: Aug 09 14:51:14.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347165: Aug 09 14:51:14.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601147, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347166: Aug 09 14:51:14.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347167: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797219 SkillGroupNum=10 } 8347168: Aug 09 14:51:14.576 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797219 8347169: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347170: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797219 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347171: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347172: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797220 SkillGroupNum=12 } 8347173: Aug 09 14:51:14.576 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797220 8347174: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347175: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797220 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:14 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347176: Aug 09 14:51:14.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347177: Aug 09 14:51:14.592 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797221 SkillGroupNum=13 } 8347178: Aug 09 14:51:14.592 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797221 8347179: Aug 09 14:51:14.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347180: Aug 09 14:51:14.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797221 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347181: Aug 09 14:51:14.592 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347182: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797222 SkillGroupNum=14 } 8347183: Aug 09 14:51:14.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797222 8347184: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347185: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797222 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347186: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347187: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797223 SkillGroupNum=7 } 8347188: Aug 09 14:51:14.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797223 8347189: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347190: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797223 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347191: Aug 09 14:51:14.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347192: Aug 09 14:51:14.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=384 } 8347193: Aug 09 14:51:14.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347194: Aug 09 14:51:14.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=384 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347195: Aug 09 14:51:14.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347196: Aug 09 14:51:15.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601148, agentID=cangelini } 8347197: Aug 09 14:51:15.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347198: Aug 09 14:51:15.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601148, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347199: Aug 09 14:51:15.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347200: Aug 09 14:51:16.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1004 } 8347201: Aug 09 14:51:16.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347202: Aug 09 14:51:16.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1004 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347203: Aug 09 14:51:16.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347204: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=535 } 8347205: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347206: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=535 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347207: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347208: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54125 } 8347209: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347210: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54125 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347211: Aug 09 14:51:20.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347212: Aug 09 14:51:23.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797224 } 8347213: Aug 09 14:51:23.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347214: Aug 09 14:51:23.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797224 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347215: Aug 09 14:51:23.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347216: Aug 09 14:51:23.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601149, agentID=mfoltz } 8347217: Aug 09 14:51:23.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347218: Aug 09 14:51:23.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601149, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347219: Aug 09 14:51:23.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347220: Aug 09 14:51:24.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797225 SkillGroupNum=10 } 8347221: Aug 09 14:51:24.624 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797225 8347222: Aug 09 14:51:24.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347223: Aug 09 14:51:24.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797225 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347224: Aug 09 14:51:24.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347225: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797226 SkillGroupNum=12 } 8347226: Aug 09 14:51:24.639 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797226 8347227: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347228: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797226 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:24 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347229: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347230: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797227 SkillGroupNum=13 } 8347231: Aug 09 14:51:24.639 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797227 8347232: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347233: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797227 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347234: Aug 09 14:51:24.639 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347235: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797228 SkillGroupNum=14 } 8347236: Aug 09 14:51:24.655 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797228 8347237: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347238: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797228 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347239: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347240: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601150, agentID=sbee } 8347241: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347242: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601150, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347243: Aug 09 14:51:24.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347244: Aug 09 14:51:24.670 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797229 SkillGroupNum=7 } 8347245: Aug 09 14:51:24.670 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797229 8347246: Aug 09 14:51:24.670 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347247: Aug 09 14:51:24.670 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797229 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347248: Aug 09 14:51:24.670 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347249: Aug 09 14:51:25.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601151, agentID=cangelini } 8347250: Aug 09 14:51:25.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347251: Aug 09 14:51:25.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601151, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347252: Aug 09 14:51:25.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347253: Aug 09 14:51:28.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601152 } 8347254: Aug 09 14:51:28.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347255: Aug 09 14:51:28.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601152 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347256: Aug 09 14:51:28.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347257: Aug 09 14:51:29.452 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=909 } 8347258: Aug 09 14:51:29.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347259: Aug 09 14:51:29.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=909 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347260: Aug 09 14:51:29.452 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347261: Aug 09 14:51:30.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=329 } 8347262: Aug 09 14:51:30.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347263: Aug 09 14:51:30.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=329 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347264: Aug 09 14:51:30.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347265: Aug 09 14:51:33.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601153, agentID=mfoltz } 8347266: Aug 09 14:51:33.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347267: Aug 09 14:51:33.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601153, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347268: Aug 09 14:51:33.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347269: Aug 09 14:51:34.671 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797230 SkillGroupNum=10 } 8347270: Aug 09 14:51:34.671 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797230 8347271: Aug 09 14:51:34.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347272: Aug 09 14:51:34.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797230 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347273: Aug 09 14:51:34.671 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347274: Aug 09 14:51:34.686 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797231 SkillGroupNum=12 } 8347275: Aug 09 14:51:34.686 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797231 8347276: Aug 09 14:51:34.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347277: Aug 09 14:51:34.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797231 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:34 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347278: Aug 09 14:51:34.686 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347279: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797232 SkillGroupNum=13 } 8347280: Aug 09 14:51:34.702 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797232 8347281: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347282: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797232 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347283: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347284: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797233 SkillGroupNum=14 } 8347285: Aug 09 14:51:34.702 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797233 8347286: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347287: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797233 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347288: Aug 09 14:51:34.702 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347289: Aug 09 14:51:34.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797234 SkillGroupNum=7 } 8347290: Aug 09 14:51:34.718 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797234 8347291: Aug 09 14:51:34.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347292: Aug 09 14:51:34.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797234 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347293: Aug 09 14:51:34.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347294: Aug 09 14:51:34.874 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601154, agentID=sbee } 8347295: Aug 09 14:51:34.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347296: Aug 09 14:51:34.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601154, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347297: Aug 09 14:51:34.874 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347298: Aug 09 14:51:35.561 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601155, agentID=cangelini } 8347299: Aug 09 14:51:35.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347300: Aug 09 14:51:35.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601155, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347301: Aug 09 14:51:35.561 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347302: Aug 09 14:51:43.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601156, agentID=mfoltz } 8347303: Aug 09 14:51:43.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347304: Aug 09 14:51:43.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601156, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347305: Aug 09 14:51:43.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347306: Aug 09 14:51:44.733 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797235 SkillGroupNum=10 } 8347307: Aug 09 14:51:44.733 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797235 8347308: Aug 09 14:51:44.733 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347309: Aug 09 14:51:44.733 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797235 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347310: Aug 09 14:51:44.733 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347311: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797236 SkillGroupNum=12 } 8347312: Aug 09 14:51:44.749 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797236 8347313: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347314: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797236 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:44 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347315: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347316: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797237 SkillGroupNum=13 } 8347317: Aug 09 14:51:44.749 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797237 8347318: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347319: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797237 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347320: Aug 09 14:51:44.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347321: Aug 09 14:51:44.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797238 SkillGroupNum=14 } 8347322: Aug 09 14:51:44.765 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797238 8347323: Aug 09 14:51:44.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347324: Aug 09 14:51:44.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797238 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347325: Aug 09 14:51:44.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347326: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797239 SkillGroupNum=7 } 8347327: Aug 09 14:51:44.780 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797239 8347328: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347329: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797239 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347330: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347331: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=385 } 8347332: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347333: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=385 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347334: Aug 09 14:51:44.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347335: Aug 09 14:51:45.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601157, agentID=sbee } 8347336: Aug 09 14:51:45.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347337: Aug 09 14:51:45.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601157, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347338: Aug 09 14:51:45.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347339: Aug 09 14:51:45.796 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601158, agentID=cangelini } 8347340: Aug 09 14:51:45.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347341: Aug 09 14:51:45.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601158, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347342: Aug 09 14:51:45.796 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347343: Aug 09 14:51:46.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1005 } 8347344: Aug 09 14:51:46.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347345: Aug 09 14:51:46.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1005 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347346: Aug 09 14:51:46.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347347: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=536 } 8347348: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347349: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=536 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347350: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347351: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54126 } 8347352: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347353: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54126 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347354: Aug 09 14:51:50.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347355: Aug 09 14:51:50.405 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8347356: Aug 09 14:51:50.405 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8347357: Aug 09 14:51:53.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797240 } 8347358: Aug 09 14:51:53.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347359: Aug 09 14:51:53.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797240 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347360: Aug 09 14:51:53.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347361: Aug 09 14:51:53.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601159, agentID=mfoltz } 8347362: Aug 09 14:51:53.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347363: Aug 09 14:51:53.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601159, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347364: Aug 09 14:51:53.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347365: Aug 09 14:51:54.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797241 SkillGroupNum=10 } 8347366: Aug 09 14:51:54.780 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797241 8347367: Aug 09 14:51:54.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347368: Aug 09 14:51:54.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797241 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347369: Aug 09 14:51:54.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347370: Aug 09 14:51:54.796 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797242 SkillGroupNum=12 } 8347371: Aug 09 14:51:54.796 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797242 8347372: Aug 09 14:51:54.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347373: Aug 09 14:51:54.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797242 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:54 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347374: Aug 09 14:51:54.796 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347375: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797243 SkillGroupNum=13 } 8347376: Aug 09 14:51:54.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797243 8347377: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347378: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797243 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347379: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347380: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797244 SkillGroupNum=14 } 8347381: Aug 09 14:51:54.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797244 8347382: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347383: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797244 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347384: Aug 09 14:51:54.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347385: Aug 09 14:51:54.827 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797245 SkillGroupNum=7 } 8347386: Aug 09 14:51:54.827 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797245 8347387: Aug 09 14:51:54.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347388: Aug 09 14:51:54.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797245 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:51:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347389: Aug 09 14:51:54.827 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347390: Aug 09 14:51:55.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601160, agentID=sbee } 8347391: Aug 09 14:51:55.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347392: Aug 09 14:51:55.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601160, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347393: Aug 09 14:51:55.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347394: Aug 09 14:51:55.405 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8347395: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347396: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347397: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347398: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8347399: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8347400: Aug 09 14:51:55.405 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8347401: Aug 09 14:51:56.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601161, agentID=cangelini } 8347402: Aug 09 14:51:56.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347403: Aug 09 14:51:56.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601161, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347404: Aug 09 14:51:56.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347405: Aug 09 14:51:58.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601162 } 8347406: Aug 09 14:51:58.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347407: Aug 09 14:51:58.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601162 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347408: Aug 09 14:51:58.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347409: Aug 09 14:51:59.468 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=910 } 8347410: Aug 09 14:51:59.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347411: Aug 09 14:51:59.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=910 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347412: Aug 09 14:51:59.468 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347413: Aug 09 14:52:00.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=330 } 8347414: Aug 09 14:52:00.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347415: Aug 09 14:52:00.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=330 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347416: Aug 09 14:52:00.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347417: Aug 09 14:52:04.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601163, agentID=mfoltz } 8347418: Aug 09 14:52:04.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347419: Aug 09 14:52:04.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601163, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347420: Aug 09 14:52:04.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347421: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797246 SkillGroupNum=10 } 8347422: Aug 09 14:52:04.843 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797246 8347423: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347424: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797246 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347425: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347426: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797247 SkillGroupNum=12 } 8347427: Aug 09 14:52:04.843 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797247 8347428: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347429: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797247 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:04 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347430: Aug 09 14:52:04.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347431: Aug 09 14:52:04.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797248 SkillGroupNum=13 } 8347432: Aug 09 14:52:04.859 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797248 8347433: Aug 09 14:52:04.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347434: Aug 09 14:52:04.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797248 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347435: Aug 09 14:52:04.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347436: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797249 SkillGroupNum=14 } 8347437: Aug 09 14:52:04.874 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797249 8347438: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347439: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797249 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347440: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347441: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797250 SkillGroupNum=7 } 8347442: Aug 09 14:52:04.874 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797250 8347443: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347444: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797250 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347445: Aug 09 14:52:04.874 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347446: Aug 09 14:52:05.468 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601164, agentID=sbee } 8347447: Aug 09 14:52:05.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347448: Aug 09 14:52:05.468 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601164, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347449: Aug 09 14:52:05.468 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347450: Aug 09 14:52:06.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601165, agentID=cangelini } 8347451: Aug 09 14:52:06.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347452: Aug 09 14:52:06.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601165, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347453: Aug 09 14:52:06.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347454: Aug 09 14:52:07.249 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541927249 8347455: Aug 09 14:52:07.249 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344541927249 done. 8347456: Aug 09 14:52:14.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601166, agentID=mfoltz } 8347457: Aug 09 14:52:14.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347458: Aug 09 14:52:14.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601166, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347459: Aug 09 14:52:14.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347460: Aug 09 14:52:14.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=386 } 8347461: Aug 09 14:52:14.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347462: Aug 09 14:52:14.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=386 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347463: Aug 09 14:52:14.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347464: Aug 09 14:52:14.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797251 SkillGroupNum=10 } 8347465: Aug 09 14:52:14.890 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797251 8347466: Aug 09 14:52:14.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347467: Aug 09 14:52:14.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797251 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347468: Aug 09 14:52:14.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347469: Aug 09 14:52:14.906 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797252 SkillGroupNum=12 } 8347470: Aug 09 14:52:14.906 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797252 8347471: Aug 09 14:52:14.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347472: Aug 09 14:52:14.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797252 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:14 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347473: Aug 09 14:52:14.906 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347474: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797253 SkillGroupNum=13 } 8347475: Aug 09 14:52:14.921 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797253 8347476: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347477: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797253 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347478: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347479: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797254 SkillGroupNum=14 } 8347480: Aug 09 14:52:14.921 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797254 8347481: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347482: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797254 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347483: Aug 09 14:52:14.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347484: Aug 09 14:52:14.937 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797255 SkillGroupNum=7 } 8347485: Aug 09 14:52:14.937 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797255 8347486: Aug 09 14:52:14.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347487: Aug 09 14:52:14.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797255 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347488: Aug 09 14:52:14.937 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347489: Aug 09 14:52:15.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601167, agentID=sbee } 8347490: Aug 09 14:52:15.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347491: Aug 09 14:52:15.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601167, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347492: Aug 09 14:52:15.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347493: Aug 09 14:52:16.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1006 } 8347494: Aug 09 14:52:16.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347495: Aug 09 14:52:16.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1006 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347496: Aug 09 14:52:16.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347497: Aug 09 14:52:16.515 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601168, agentID=cangelini } 8347498: Aug 09 14:52:16.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347499: Aug 09 14:52:16.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601168, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347500: Aug 09 14:52:16.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347501: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54127 } 8347502: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347503: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54127 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347504: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347505: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=537 } 8347506: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347507: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=537 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347508: Aug 09 14:52:20.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347509: Aug 09 14:52:23.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797256 } 8347510: Aug 09 14:52:23.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347511: Aug 09 14:52:23.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797256 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347512: Aug 09 14:52:23.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347513: Aug 09 14:52:24.656 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601169, agentID=mfoltz } 8347514: Aug 09 14:52:24.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347515: Aug 09 14:52:24.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601169, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347516: Aug 09 14:52:24.656 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347517: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797257 SkillGroupNum=10 } 8347518: Aug 09 14:52:24.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797257 8347519: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347520: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797257 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347521: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347522: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797258 SkillGroupNum=12 } 8347523: Aug 09 14:52:24.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797258 8347524: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347525: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797258 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:24 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347526: Aug 09 14:52:24.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347527: Aug 09 14:52:24.968 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797259 SkillGroupNum=13 } 8347528: Aug 09 14:52:24.968 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797259 8347529: Aug 09 14:52:24.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347530: Aug 09 14:52:24.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797259 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347531: Aug 09 14:52:24.968 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347532: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797260 SkillGroupNum=14 } 8347533: Aug 09 14:52:24.984 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797260 8347534: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347535: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797260 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347536: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347537: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797261 SkillGroupNum=7 } 8347538: Aug 09 14:52:24.984 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797261 8347539: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347540: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797261 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347541: Aug 09 14:52:24.984 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347542: Aug 09 14:52:26.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601170, agentID=sbee } 8347543: Aug 09 14:52:26.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347544: Aug 09 14:52:26.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601170, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347545: Aug 09 14:52:26.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347546: Aug 09 14:52:26.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601171, agentID=cangelini } 8347547: Aug 09 14:52:26.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347548: Aug 09 14:52:26.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601171, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347549: Aug 09 14:52:26.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347550: Aug 09 14:52:28.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601172 } 8347551: Aug 09 14:52:28.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347552: Aug 09 14:52:28.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601172 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347553: Aug 09 14:52:28.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347554: Aug 09 14:52:29.484 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=911 } 8347555: Aug 09 14:52:29.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347556: Aug 09 14:52:29.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=911 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347557: Aug 09 14:52:29.484 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347558: Aug 09 14:52:30.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=331 } 8347559: Aug 09 14:52:30.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347560: Aug 09 14:52:30.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=331 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347561: Aug 09 14:52:30.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347562: Aug 09 14:52:34.906 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601173, agentID=mfoltz } 8347563: Aug 09 14:52:34.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347564: Aug 09 14:52:34.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601173, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347565: Aug 09 14:52:34.906 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347566: Aug 09 14:52:35.000 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797262 SkillGroupNum=10 } 8347567: Aug 09 14:52:35.000 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797262 8347568: Aug 09 14:52:35.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347569: Aug 09 14:52:35.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797262 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347570: Aug 09 14:52:35.000 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347571: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797263 SkillGroupNum=12 } 8347572: Aug 09 14:52:35.016 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797263 8347573: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347574: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797263 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:35 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347575: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347576: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797264 SkillGroupNum=13 } 8347577: Aug 09 14:52:35.016 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797264 8347578: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347579: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797264 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347580: Aug 09 14:52:35.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347581: Aug 09 14:52:35.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797265 SkillGroupNum=14 } 8347582: Aug 09 14:52:35.031 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797265 8347583: Aug 09 14:52:35.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347584: Aug 09 14:52:35.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797265 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347585: Aug 09 14:52:35.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347586: Aug 09 14:52:35.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797266 SkillGroupNum=7 } 8347587: Aug 09 14:52:35.047 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797266 8347588: Aug 09 14:52:35.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347589: Aug 09 14:52:35.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797266 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347590: Aug 09 14:52:35.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347591: Aug 09 14:52:36.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601174, agentID=sbee } 8347592: Aug 09 14:52:36.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347593: Aug 09 14:52:36.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601174, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347594: Aug 09 14:52:36.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347595: Aug 09 14:52:37.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601175, agentID=cangelini } 8347596: Aug 09 14:52:37.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347597: Aug 09 14:52:37.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601175, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347598: Aug 09 14:52:37.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347599: Aug 09 14:52:44.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=387 } 8347600: Aug 09 14:52:44.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347601: Aug 09 14:52:44.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=387 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347602: Aug 09 14:52:44.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347603: Aug 09 14:52:45.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797267 SkillGroupNum=10 } 8347604: Aug 09 14:52:45.047 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797267 8347605: Aug 09 14:52:45.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347606: Aug 09 14:52:45.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797267 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347607: Aug 09 14:52:45.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347608: Aug 09 14:52:45.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797268 SkillGroupNum=12 } 8347609: Aug 09 14:52:45.063 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797268 8347610: Aug 09 14:52:45.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347611: Aug 09 14:52:45.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797268 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:45 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347612: Aug 09 14:52:45.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347613: Aug 09 14:52:45.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797269 SkillGroupNum=13 } 8347614: Aug 09 14:52:45.078 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797269 8347615: Aug 09 14:52:45.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347616: Aug 09 14:52:45.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797269 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347617: Aug 09 14:52:45.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347618: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797270 SkillGroupNum=14 } 8347619: Aug 09 14:52:45.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797270 8347620: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347621: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797270 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347622: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347623: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797271 SkillGroupNum=7 } 8347624: Aug 09 14:52:45.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797271 8347625: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347626: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797271 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347627: Aug 09 14:52:45.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347628: Aug 09 14:52:45.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601176, agentID=mfoltz } 8347629: Aug 09 14:52:45.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347630: Aug 09 14:52:45.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601176, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347631: Aug 09 14:52:45.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347632: Aug 09 14:52:46.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1007 } 8347633: Aug 09 14:52:46.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347634: Aug 09 14:52:46.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1007 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347635: Aug 09 14:52:46.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347636: Aug 09 14:52:46.453 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601177, agentID=sbee } 8347637: Aug 09 14:52:46.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347638: Aug 09 14:52:46.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601177, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347639: Aug 09 14:52:46.453 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347640: Aug 09 14:52:47.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601178, agentID=cangelini } 8347641: Aug 09 14:52:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347642: Aug 09 14:52:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601178, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347643: Aug 09 14:52:47.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347644: Aug 09 14:52:50.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54128 } 8347645: Aug 09 14:52:50.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347646: Aug 09 14:52:50.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54128 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347647: Aug 09 14:52:50.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347648: Aug 09 14:52:50.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=538 } 8347649: Aug 09 14:52:50.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347650: Aug 09 14:52:50.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=538 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347651: Aug 09 14:52:50.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347652: Aug 09 14:52:53.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797272 } 8347653: Aug 09 14:52:53.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347654: Aug 09 14:52:53.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797272 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347655: Aug 09 14:52:53.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347656: Aug 09 14:52:55.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797273 SkillGroupNum=10 } 8347657: Aug 09 14:52:55.110 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797273 8347658: Aug 09 14:52:55.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347659: Aug 09 14:52:55.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797273 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347660: Aug 09 14:52:55.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347661: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797274 SkillGroupNum=12 } 8347662: Aug 09 14:52:55.125 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797274 8347663: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347664: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797274 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:55 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347665: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347666: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797275 SkillGroupNum=13 } 8347667: Aug 09 14:52:55.125 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797275 8347668: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347669: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797275 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347670: Aug 09 14:52:55.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347671: Aug 09 14:52:55.141 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797276 SkillGroupNum=14 } 8347672: Aug 09 14:52:55.141 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797276 8347673: Aug 09 14:52:55.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347674: Aug 09 14:52:55.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797276 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347675: Aug 09 14:52:55.141 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347676: Aug 09 14:52:55.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797277 SkillGroupNum=7 } 8347677: Aug 09 14:52:55.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797277 8347678: Aug 09 14:52:55.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347679: Aug 09 14:52:55.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797277 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:52:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347680: Aug 09 14:52:55.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347681: Aug 09 14:52:55.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601179, agentID=mfoltz } 8347682: Aug 09 14:52:55.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347683: Aug 09 14:52:55.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601179, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347684: Aug 09 14:52:55.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347685: Aug 09 14:52:55.407 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8347686: Aug 09 14:52:55.407 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8347687: Aug 09 14:52:56.657 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601180, agentID=sbee } 8347688: Aug 09 14:52:56.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347689: Aug 09 14:52:56.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601180, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347690: Aug 09 14:52:56.657 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347691: Aug 09 14:52:57.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601181, agentID=cangelini } 8347692: Aug 09 14:52:57.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347693: Aug 09 14:52:57.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601181, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347694: Aug 09 14:52:57.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347695: Aug 09 14:52:58.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601182 } 8347696: Aug 09 14:52:58.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347697: Aug 09 14:52:58.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601182 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347698: Aug 09 14:52:58.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347699: Aug 09 14:52:59.485 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=912 } 8347700: Aug 09 14:52:59.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347701: Aug 09 14:52:59.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=912 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347702: Aug 09 14:52:59.485 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347703: Aug 09 14:53:00.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=332 } 8347704: Aug 09 14:53:00.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347705: Aug 09 14:53:00.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=332 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347706: Aug 09 14:53:00.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347707: Aug 09 14:53:00.407 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8347708: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347709: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347710: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8347711: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8347712: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8347713: Aug 09 14:53:00.407 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8347714: Aug 09 14:53:05.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797278 SkillGroupNum=10 } 8347715: Aug 09 14:53:05.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797278 8347716: Aug 09 14:53:05.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347717: Aug 09 14:53:05.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797278 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347718: Aug 09 14:53:05.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347719: Aug 09 14:53:05.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797279 SkillGroupNum=12 } 8347720: Aug 09 14:53:05.172 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797279 8347721: Aug 09 14:53:05.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347722: Aug 09 14:53:05.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797279 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:05 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347723: Aug 09 14:53:05.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347724: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797280 SkillGroupNum=13 } 8347725: Aug 09 14:53:05.188 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797280 8347726: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347727: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797280 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347728: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347729: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797281 SkillGroupNum=14 } 8347730: Aug 09 14:53:05.188 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797281 8347731: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347732: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797281 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347733: Aug 09 14:53:05.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347734: Aug 09 14:53:05.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797282 SkillGroupNum=7 } 8347735: Aug 09 14:53:05.204 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797282 8347736: Aug 09 14:53:05.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347737: Aug 09 14:53:05.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797282 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347738: Aug 09 14:53:05.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347739: Aug 09 14:53:05.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601183, agentID=mfoltz } 8347740: Aug 09 14:53:05.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347741: Aug 09 14:53:05.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601183, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347742: Aug 09 14:53:05.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347743: Aug 09 14:53:06.844 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601184, agentID=sbee } 8347744: Aug 09 14:53:06.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347745: Aug 09 14:53:06.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601184, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347746: Aug 09 14:53:06.844 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347747: Aug 09 14:53:07.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601185, agentID=cangelini } 8347748: Aug 09 14:53:07.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347749: Aug 09 14:53:07.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601185, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347750: Aug 09 14:53:07.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347751: Aug 09 14:53:14.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=388 } 8347752: Aug 09 14:53:14.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347753: Aug 09 14:53:14.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=388 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347754: Aug 09 14:53:14.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347755: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797283 SkillGroupNum=10 } 8347756: Aug 09 14:53:15.219 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797283 8347757: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347758: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797283 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347759: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347760: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797284 SkillGroupNum=12 } 8347761: Aug 09 14:53:15.219 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797284 8347762: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347763: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797284 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:15 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347764: Aug 09 14:53:15.219 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347765: Aug 09 14:53:15.235 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797285 SkillGroupNum=13 } 8347766: Aug 09 14:53:15.235 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797285 8347767: Aug 09 14:53:15.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347768: Aug 09 14:53:15.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797285 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347769: Aug 09 14:53:15.235 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347770: Aug 09 14:53:15.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797286 SkillGroupNum=14 } 8347771: Aug 09 14:53:15.251 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797286 8347772: Aug 09 14:53:15.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347773: Aug 09 14:53:15.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797286 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347774: Aug 09 14:53:15.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347775: Aug 09 14:53:15.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797287 SkillGroupNum=7 } 8347776: Aug 09 14:53:15.266 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797287 8347777: Aug 09 14:53:15.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347778: Aug 09 14:53:15.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797287 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347779: Aug 09 14:53:15.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347780: Aug 09 14:53:15.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601186, agentID=mfoltz } 8347781: Aug 09 14:53:15.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347782: Aug 09 14:53:15.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601186, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347783: Aug 09 14:53:15.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347784: Aug 09 14:53:16.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1008 } 8347785: Aug 09 14:53:16.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347786: Aug 09 14:53:16.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1008 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347787: Aug 09 14:53:16.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347788: Aug 09 14:53:17.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601187, agentID=sbee } 8347789: Aug 09 14:53:17.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347790: Aug 09 14:53:17.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601187, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347791: Aug 09 14:53:17.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347792: Aug 09 14:53:18.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601188, agentID=cangelini } 8347793: Aug 09 14:53:18.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347794: Aug 09 14:53:18.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601188, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347795: Aug 09 14:53:18.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347796: Aug 09 14:53:20.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54129 } 8347797: Aug 09 14:53:20.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347798: Aug 09 14:53:20.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54129 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347799: Aug 09 14:53:20.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347800: Aug 09 14:53:20.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=539 } 8347801: Aug 09 14:53:20.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347802: Aug 09 14:53:20.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=539 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347803: Aug 09 14:53:20.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347804: Aug 09 14:53:23.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797288 } 8347805: Aug 09 14:53:23.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347806: Aug 09 14:53:23.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797288 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347807: Aug 09 14:53:23.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347808: Aug 09 14:53:25.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797289 SkillGroupNum=10 } 8347809: Aug 09 14:53:25.266 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797289 8347810: Aug 09 14:53:25.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347811: Aug 09 14:53:25.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797289 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347812: Aug 09 14:53:25.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347813: Aug 09 14:53:25.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797290 SkillGroupNum=12 } 8347814: Aug 09 14:53:25.282 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797290 8347815: Aug 09 14:53:25.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347816: Aug 09 14:53:25.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797290 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:25 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347817: Aug 09 14:53:25.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347818: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797291 SkillGroupNum=13 } 8347819: Aug 09 14:53:25.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797291 8347820: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347821: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797291 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347822: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347823: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797292 SkillGroupNum=14 } 8347824: Aug 09 14:53:25.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797292 8347825: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347826: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797292 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347827: Aug 09 14:53:25.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347828: Aug 09 14:53:25.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797293 SkillGroupNum=7 } 8347829: Aug 09 14:53:25.313 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797293 8347830: Aug 09 14:53:25.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347831: Aug 09 14:53:25.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797293 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347832: Aug 09 14:53:25.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347833: Aug 09 14:53:26.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601189, agentID=mfoltz } 8347834: Aug 09 14:53:26.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347835: Aug 09 14:53:26.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601189, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347836: Aug 09 14:53:26.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347837: Aug 09 14:53:27.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601190, agentID=sbee } 8347838: Aug 09 14:53:27.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347839: Aug 09 14:53:27.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601190, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347840: Aug 09 14:53:27.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347841: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601191 } 8347842: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347843: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601191 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347844: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347845: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601192, agentID=cangelini } 8347846: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347847: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601192, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347848: Aug 09 14:53:28.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347849: Aug 09 14:53:29.501 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=913 } 8347850: Aug 09 14:53:29.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347851: Aug 09 14:53:29.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=913 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347852: Aug 09 14:53:29.501 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347853: Aug 09 14:53:30.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=333 } 8347854: Aug 09 14:53:30.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347855: Aug 09 14:53:30.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=333 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347856: Aug 09 14:53:30.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347857: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797294 SkillGroupNum=10 } 8347858: Aug 09 14:53:35.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797294 8347859: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347860: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797294 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347861: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347862: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797295 SkillGroupNum=12 } 8347863: Aug 09 14:53:35.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797295 8347864: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347865: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797295 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:35 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347866: Aug 09 14:53:35.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347867: Aug 09 14:53:35.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797296 SkillGroupNum=13 } 8347868: Aug 09 14:53:35.345 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797296 8347869: Aug 09 14:53:35.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347870: Aug 09 14:53:35.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797296 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347871: Aug 09 14:53:35.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347872: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797297 SkillGroupNum=14 } 8347873: Aug 09 14:53:35.360 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797297 8347874: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347875: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797297 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347876: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347877: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797298 SkillGroupNum=7 } 8347878: Aug 09 14:53:35.360 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797298 8347879: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347880: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797298 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347881: Aug 09 14:53:35.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347882: Aug 09 14:53:36.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601193, agentID=mfoltz } 8347883: Aug 09 14:53:36.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347884: Aug 09 14:53:36.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601193, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347885: Aug 09 14:53:36.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347886: Aug 09 14:53:37.548 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601194, agentID=sbee } 8347887: Aug 09 14:53:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347888: Aug 09 14:53:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601194, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347889: Aug 09 14:53:37.548 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347890: Aug 09 14:53:38.564 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601195, agentID=cangelini } 8347891: Aug 09 14:53:38.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347892: Aug 09 14:53:38.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601195, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347893: Aug 09 14:53:38.564 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347894: Aug 09 14:53:44.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=389 } 8347895: Aug 09 14:53:44.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347896: Aug 09 14:53:44.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=389 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347897: Aug 09 14:53:44.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8347898: Aug 09 14:53:45.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797299 SkillGroupNum=10 } 8347899: Aug 09 14:53:45.376 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797299 8347900: Aug 09 14:53:45.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347901: Aug 09 14:53:45.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797299 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347902: Aug 09 14:53:45.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347903: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797300 SkillGroupNum=12 } 8347904: Aug 09 14:53:45.392 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797300 8347905: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347906: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797300 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:45 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347907: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347908: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797301 SkillGroupNum=13 } 8347909: Aug 09 14:53:45.392 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797301 8347910: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347911: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797301 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347912: Aug 09 14:53:45.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347913: Aug 09 14:53:45.407 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797302 SkillGroupNum=14 } 8347914: Aug 09 14:53:45.407 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797302 8347915: Aug 09 14:53:45.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347916: Aug 09 14:53:45.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797302 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347917: Aug 09 14:53:45.407 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347918: Aug 09 14:53:45.423 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797303 SkillGroupNum=7 } 8347919: Aug 09 14:53:45.423 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797303 8347920: Aug 09 14:53:45.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347921: Aug 09 14:53:45.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797303 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347922: Aug 09 14:53:45.423 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347923: Aug 09 14:53:46.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1009 } 8347924: Aug 09 14:53:46.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347925: Aug 09 14:53:46.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1009 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347926: Aug 09 14:53:46.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8347927: Aug 09 14:53:46.532 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601196, agentID=mfoltz } 8347928: Aug 09 14:53:46.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347929: Aug 09 14:53:46.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601196, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347930: Aug 09 14:53:46.532 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347931: Aug 09 14:53:47.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601197, agentID=sbee } 8347932: Aug 09 14:53:47.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347933: Aug 09 14:53:47.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601197, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347934: Aug 09 14:53:47.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347935: Aug 09 14:53:48.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601198, agentID=cangelini } 8347936: Aug 09 14:53:48.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347937: Aug 09 14:53:48.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601198, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347938: Aug 09 14:53:48.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347939: Aug 09 14:53:50.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54130 } 8347940: Aug 09 14:53:50.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347941: Aug 09 14:53:50.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54130 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347942: Aug 09 14:53:50.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8347943: Aug 09 14:53:50.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=540 } 8347944: Aug 09 14:53:50.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347945: Aug 09 14:53:50.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=540 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347946: Aug 09 14:53:50.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8347947: Aug 09 14:53:53.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797304 } 8347948: Aug 09 14:53:53.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347949: Aug 09 14:53:53.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797304 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347950: Aug 09 14:53:53.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347951: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797305 SkillGroupNum=10 } 8347952: Aug 09 14:53:55.439 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797305 8347953: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347954: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797305 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347955: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347956: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797306 SkillGroupNum=12 } 8347957: Aug 09 14:53:55.439 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797306 8347958: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347959: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797306 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:55 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347960: Aug 09 14:53:55.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347961: Aug 09 14:53:55.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797307 SkillGroupNum=13 } 8347962: Aug 09 14:53:55.455 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797307 8347963: Aug 09 14:53:55.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347964: Aug 09 14:53:55.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797307 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347965: Aug 09 14:53:55.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347966: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797308 SkillGroupNum=14 } 8347967: Aug 09 14:53:55.470 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797308 8347968: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347969: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797308 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347970: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347971: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797309 SkillGroupNum=7 } 8347972: Aug 09 14:53:55.470 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797309 8347973: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8347974: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797309 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:53:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347975: Aug 09 14:53:55.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8347976: Aug 09 14:53:56.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601199, agentID=mfoltz } 8347977: Aug 09 14:53:56.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347978: Aug 09 14:53:56.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601199, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347979: Aug 09 14:53:56.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347980: Aug 09 14:53:57.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601200, agentID=sbee } 8347981: Aug 09 14:53:57.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347982: Aug 09 14:53:57.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601200, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347983: Aug 09 14:53:57.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347984: Aug 09 14:53:58.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601201 } 8347985: Aug 09 14:53:58.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347986: Aug 09 14:53:58.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601201 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347987: Aug 09 14:53:58.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347988: Aug 09 14:53:59.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601202, agentID=cangelini } 8347989: Aug 09 14:53:59.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8347990: Aug 09 14:53:59.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601202, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347991: Aug 09 14:53:59.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8347992: Aug 09 14:53:59.517 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=914 } 8347993: Aug 09 14:53:59.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347994: Aug 09 14:53:59.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=914 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347995: Aug 09 14:53:59.517 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8347996: Aug 09 14:54:00.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=334 } 8347997: Aug 09 14:54:00.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8347998: Aug 09 14:54:00.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=334 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8347999: Aug 09 14:54:00.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348000: Aug 09 14:54:00.408 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8348001: Aug 09 14:54:00.408 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8348002: Aug 09 14:54:05.408 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8348003: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348004: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348005: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348006: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8348007: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8348008: Aug 09 14:54:05.408 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8348009: Aug 09 14:54:05.486 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797310 SkillGroupNum=10 } 8348010: Aug 09 14:54:05.486 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797310 8348011: Aug 09 14:54:05.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348012: Aug 09 14:54:05.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797310 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348013: Aug 09 14:54:05.486 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348014: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797311 SkillGroupNum=12 } 8348015: Aug 09 14:54:05.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797311 8348016: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348017: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797311 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:05 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=387110 averageWaitDuration=18394 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348018: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348019: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797312 SkillGroupNum=13 } 8348020: Aug 09 14:54:05.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797312 8348021: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348022: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797312 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348023: Aug 09 14:54:05.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348024: Aug 09 14:54:05.517 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797313 SkillGroupNum=14 } 8348025: Aug 09 14:54:05.517 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797313 8348026: Aug 09 14:54:05.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348027: Aug 09 14:54:05.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797313 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=0 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348028: Aug 09 14:54:05.517 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348029: Aug 09 14:54:05.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797314 SkillGroupNum=7 } 8348030: Aug 09 14:54:05.533 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797314 8348031: Aug 09 14:54:05.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348032: Aug 09 14:54:05.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797314 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348033: Aug 09 14:54:05.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348034: Aug 09 14:54:07.002 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601203, agentID=mfoltz } 8348035: Aug 09 14:54:07.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348036: Aug 09 14:54:07.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601203, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348037: Aug 09 14:54:07.002 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348038: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 88422575 [4536495/5] and agent cross 8348039: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348040: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536495/5 12103007 8348041: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422575 [4536495/5] has internal type IAQ, contact type: IAQ for agent cross 8348042: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536495/5 Rsrc: cross CallingAddr: 919008001 LRAddr:919008001 Type:IAQ(Normal) 8348043: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:88422575 [4536495/5] 8348044: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:cross ID:4536495/5 Type:IAQ Cause:DROPPED Abort Exception:null) 8348045: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Contact:4536495/5 isConnected: true 8348046: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348047: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 4536495/5 from agent cross's contacts table 8348048: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422575[4536495/5] (2099) .removeConnectedResource(cross) 8348049: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2825 8348050: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0 8348051: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536495/5] 88422575 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003206 session seq num 0 8348052: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task will activate for agent=cross in seconds=120 8348053: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: WORK 8348054: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:cross 8348055: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Not Removing the Contact 4536495/5 associated with the resource cross 8348056: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8348057: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:As the state of the resource is 8 8348058: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 110b84b at Thu Aug 09 14:54:07 CDT 2012 8348059: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8348060: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8348061: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8348062: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:cross 8348063: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88422575, resource: cross Contact Type:IAQ 8348064: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8348065: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8348066: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348067: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8348068: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348069: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348070: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8348071: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348072: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348073: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8348074: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348075: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348076: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:4536495/5) 8348077: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348078: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns 88422575 [4536495/5] 8348079: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348080: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348081: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348082: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348083: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348084: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8348085: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88422575, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007, releasingDeviceType: 76 } to outboundQ 8348086: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2825 : ContactTerminated received for App FW contact 2825, iefSourceContact is 88422575 [4536495/5] (2099) 8348087: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8348088: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422575, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007 to various sockets } 8348089: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:session 80000003206 .getParent() is null in SessionInvalidMsg for RmCm contact 88422575 [4536495/5] (2099) 8348090: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8348091: Aug 09 14:54:07.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8348092: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2825 8348093: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422575 } 8348094: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003206 .getParent() is null contactId= 2825 8348095: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422575 } 8348096: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(4536495/5) 8348097: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422575 } 8348098: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536495/5] 88422575 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003206, session seq num 0, rejReason 2, abortReason null 8348099: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8348100: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8348101: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 110b84b at Thu Aug 09 14:54:07 CDT 2012 8348102: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8348103: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422575 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8348104: Aug 09 14:54:07.189 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8348105: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8348106: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422575 Contact Type:IAQ 8348107: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8348108: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422575 Contact Type:IAQ isHandled: true esds size: 1 wasQueued: false 8348109: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8348110: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348111: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348112: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348113: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8348114: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348115: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8348116: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8348117: Aug 09 14:54:07.189 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422575 removed from table 8348118: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348119: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348120: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8348121: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 88422575, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8348122: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348123: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348124: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8348125: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422575, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8348126: Aug 09 14:54:07.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422575 } 8348127: Aug 09 14:54:08.158 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601204, agentID=sbee } 8348128: Aug 09 14:54:08.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348129: Aug 09 14:54:08.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601204, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348130: Aug 09 14:54:08.158 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348131: Aug 09 14:54:09.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601205, agentID=cangelini } 8348132: Aug 09 14:54:09.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348133: Aug 09 14:54:09.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601205, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348134: Aug 09 14:54:09.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348135: Aug 09 14:54:14.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=390 } 8348136: Aug 09 14:54:14.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348137: Aug 09 14:54:14.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=390 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348138: Aug 09 14:54:14.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348139: Aug 09 14:54:15.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797315 SkillGroupNum=10 } 8348140: Aug 09 14:54:15.533 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797315 8348141: Aug 09 14:54:15.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348142: Aug 09 14:54:15.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797315 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348143: Aug 09 14:54:15.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348144: Aug 09 14:54:15.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797316 SkillGroupNum=12 } 8348145: Aug 09 14:54:15.549 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797316 8348146: Aug 09 14:54:15.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348147: Aug 09 14:54:15.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797316 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:15 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348148: Aug 09 14:54:15.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348149: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797317 SkillGroupNum=13 } 8348150: Aug 09 14:54:15.564 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797317 8348151: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348152: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797317 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348153: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348154: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797318 SkillGroupNum=14 } 8348155: Aug 09 14:54:15.564 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797318 8348156: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348157: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797318 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348158: Aug 09 14:54:15.564 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348159: Aug 09 14:54:15.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797319 SkillGroupNum=7 } 8348160: Aug 09 14:54:15.580 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797319 8348161: Aug 09 14:54:15.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348162: Aug 09 14:54:15.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797319 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348163: Aug 09 14:54:15.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348164: Aug 09 14:54:16.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1010 } 8348165: Aug 09 14:54:16.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348166: Aug 09 14:54:16.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1010 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348167: Aug 09 14:54:16.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348168: Aug 09 14:54:17.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601206, agentID=mfoltz } 8348169: Aug 09 14:54:17.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348170: Aug 09 14:54:17.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601206, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348171: Aug 09 14:54:17.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348172: Aug 09 14:54:18.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601207, agentID=sbee } 8348173: Aug 09 14:54:18.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348174: Aug 09 14:54:18.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601207, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348175: Aug 09 14:54:18.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348176: Aug 09 14:54:19.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601208, agentID=cangelini } 8348177: Aug 09 14:54:19.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348178: Aug 09 14:54:19.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601208, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348179: Aug 09 14:54:19.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348180: Aug 09 14:54:20.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54131 } 8348181: Aug 09 14:54:20.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348182: Aug 09 14:54:20.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54131 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348183: Aug 09 14:54:20.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348184: Aug 09 14:54:20.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=541 } 8348185: Aug 09 14:54:20.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348186: Aug 09 14:54:20.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=541 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348187: Aug 09 14:54:20.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348188: Aug 09 14:54:23.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797320 } 8348189: Aug 09 14:54:23.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348190: Aug 09 14:54:23.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797320 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348191: Aug 09 14:54:23.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348192: Aug 09 14:54:25.596 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797321 SkillGroupNum=10 } 8348193: Aug 09 14:54:25.596 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797321 8348194: Aug 09 14:54:25.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348195: Aug 09 14:54:25.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797321 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348196: Aug 09 14:54:25.596 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348197: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797322 SkillGroupNum=12 } 8348198: Aug 09 14:54:25.611 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797322 8348199: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348200: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797322 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:25 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348201: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348202: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797323 SkillGroupNum=13 } 8348203: Aug 09 14:54:25.611 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797323 8348204: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348205: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797323 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348206: Aug 09 14:54:25.611 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348207: Aug 09 14:54:25.627 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797324 SkillGroupNum=14 } 8348208: Aug 09 14:54:25.627 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797324 8348209: Aug 09 14:54:25.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348210: Aug 09 14:54:25.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797324 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348211: Aug 09 14:54:25.627 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348212: Aug 09 14:54:25.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797325 SkillGroupNum=7 } 8348213: Aug 09 14:54:25.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797325 8348214: Aug 09 14:54:25.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348215: Aug 09 14:54:25.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797325 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348216: Aug 09 14:54:25.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348217: Aug 09 14:54:27.674 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601209, agentID=mfoltz } 8348218: Aug 09 14:54:27.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348219: Aug 09 14:54:27.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601209, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348220: Aug 09 14:54:27.674 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348221: Aug 09 14:54:28.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601210 } 8348222: Aug 09 14:54:28.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348223: Aug 09 14:54:28.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601210 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348224: Aug 09 14:54:28.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348225: Aug 09 14:54:28.627 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601211, agentID=sbee } 8348226: Aug 09 14:54:28.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348227: Aug 09 14:54:28.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601211, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348228: Aug 09 14:54:28.627 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348229: Aug 09 14:54:29.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=915 } 8348230: Aug 09 14:54:29.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348231: Aug 09 14:54:29.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=915 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348232: Aug 09 14:54:29.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348233: Aug 09 14:54:29.908 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601212, agentID=cangelini } 8348234: Aug 09 14:54:29.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348235: Aug 09 14:54:29.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601212, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348236: Aug 09 14:54:29.908 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348237: Aug 09 14:54:30.252 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=335 } 8348238: Aug 09 14:54:30.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348239: Aug 09 14:54:30.252 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=335 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348240: Aug 09 14:54:30.252 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348241: Aug 09 14:54:33.486 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 14:44:33 CDT 2012 8348242: Aug 09 14:54:33.486 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8348243: Aug 09 14:54:33.486 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8348244: Aug 09 14:54:33.877 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8348245: Aug 09 14:54:33.877 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344542073486 CRS Engine, node=1, id=2702,usage=CMDB-CRSDB Sync,userInfo=system 8348246: Aug 09 14:54:33.893 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8348247: Aug 09 14:54:33.893 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8348248: Aug 09 14:54:33.908 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8348249: Aug 09 14:54:33.924 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8348250: Aug 09 14:54:33.924 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8348251: Aug 09 14:54:34.252 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8348252: Aug 09 14:54:34.549 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8348253: Aug 09 14:54:34.549 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344542073486 CRS Engine, node=1, id=2702,usage=CMDB-CRSDB Sync,userInfo=system 8348254: Aug 09 14:54:34.565 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8348255: Aug 09 14:54:34.565 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8348256: Aug 09 14:54:34.565 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8348257: Aug 09 14:54:34.565 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8348258: Aug 09 14:54:34.565 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8348259: Aug 09 14:54:35.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797326 SkillGroupNum=10 } 8348260: Aug 09 14:54:35.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797326 8348261: Aug 09 14:54:35.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348262: Aug 09 14:54:35.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797326 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348263: Aug 09 14:54:35.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348264: Aug 09 14:54:35.658 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797327 SkillGroupNum=12 } 8348265: Aug 09 14:54:35.658 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797327 8348266: Aug 09 14:54:35.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348267: Aug 09 14:54:35.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797327 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:35 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348268: Aug 09 14:54:35.658 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348269: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797328 SkillGroupNum=13 } 8348270: Aug 09 14:54:35.674 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797328 8348271: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348272: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797328 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348273: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348274: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797329 SkillGroupNum=14 } 8348275: Aug 09 14:54:35.674 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797329 8348276: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348277: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797329 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348278: Aug 09 14:54:35.674 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348279: Aug 09 14:54:35.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797330 SkillGroupNum=7 } 8348280: Aug 09 14:54:35.690 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797330 8348281: Aug 09 14:54:35.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348282: Aug 09 14:54:35.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797330 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348283: Aug 09 14:54:35.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348284: Aug 09 14:54:37.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601213, agentID=mfoltz } 8348285: Aug 09 14:54:37.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348286: Aug 09 14:54:37.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601213, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348287: Aug 09 14:54:37.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348288: Aug 09 14:54:38.830 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601214, agentID=sbee } 8348289: Aug 09 14:54:38.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348290: Aug 09 14:54:38.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601214, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348291: Aug 09 14:54:38.830 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348292: Aug 09 14:54:40.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601215, agentID=cangelini } 8348293: Aug 09 14:54:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348294: Aug 09 14:54:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601215, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348295: Aug 09 14:54:40.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348296: Aug 09 14:54:44.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=391 } 8348297: Aug 09 14:54:44.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348298: Aug 09 14:54:44.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=391 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348299: Aug 09 14:54:44.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348300: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797331 SkillGroupNum=10 } 8348301: Aug 09 14:54:45.705 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797331 8348302: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348303: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797331 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348304: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348305: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797332 SkillGroupNum=12 } 8348306: Aug 09 14:54:45.705 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797332 8348307: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348308: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797332 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:45 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348309: Aug 09 14:54:45.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348310: Aug 09 14:54:45.721 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797333 SkillGroupNum=13 } 8348311: Aug 09 14:54:45.721 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797333 8348312: Aug 09 14:54:45.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348313: Aug 09 14:54:45.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797333 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348314: Aug 09 14:54:45.721 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348315: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797334 SkillGroupNum=14 } 8348316: Aug 09 14:54:45.737 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797334 8348317: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348318: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797334 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348319: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348320: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797335 SkillGroupNum=7 } 8348321: Aug 09 14:54:45.737 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797335 8348322: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348323: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797335 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348324: Aug 09 14:54:45.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348325: Aug 09 14:54:46.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1011 } 8348326: Aug 09 14:54:46.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348327: Aug 09 14:54:46.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1011 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348328: Aug 09 14:54:46.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348329: Aug 09 14:54:48.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601216, agentID=mfoltz } 8348330: Aug 09 14:54:48.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348331: Aug 09 14:54:48.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601216, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348332: Aug 09 14:54:48.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348333: Aug 09 14:54:49.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601217, agentID=sbee } 8348334: Aug 09 14:54:49.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348335: Aug 09 14:54:49.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601217, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348336: Aug 09 14:54:49.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348337: Aug 09 14:54:50.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54132 } 8348338: Aug 09 14:54:50.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348339: Aug 09 14:54:50.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54132 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348340: Aug 09 14:54:50.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348341: Aug 09 14:54:50.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=542 } 8348342: Aug 09 14:54:50.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348343: Aug 09 14:54:50.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=542 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348344: Aug 09 14:54:50.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348345: Aug 09 14:54:50.409 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601218, agentID=cangelini } 8348346: Aug 09 14:54:50.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348347: Aug 09 14:54:50.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601218, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348348: Aug 09 14:54:50.409 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348349: Aug 09 14:54:53.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797336 } 8348350: Aug 09 14:54:53.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348351: Aug 09 14:54:53.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797336 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348352: Aug 09 14:54:53.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348353: Aug 09 14:54:55.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797337 SkillGroupNum=10 } 8348354: Aug 09 14:54:55.753 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797337 8348355: Aug 09 14:54:55.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348356: Aug 09 14:54:55.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797337 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348357: Aug 09 14:54:55.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348358: Aug 09 14:54:55.768 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797338 SkillGroupNum=12 } 8348359: Aug 09 14:54:55.768 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797338 8348360: Aug 09 14:54:55.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348361: Aug 09 14:54:55.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797338 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:55 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348362: Aug 09 14:54:55.768 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348363: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797339 SkillGroupNum=13 } 8348364: Aug 09 14:54:55.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797339 8348365: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348366: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797339 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348367: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348368: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797340 SkillGroupNum=14 } 8348369: Aug 09 14:54:55.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797340 8348370: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348371: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797340 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348372: Aug 09 14:54:55.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348373: Aug 09 14:54:55.799 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797341 SkillGroupNum=7 } 8348374: Aug 09 14:54:55.799 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797341 8348375: Aug 09 14:54:55.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348376: Aug 09 14:54:55.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797341 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:54:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348377: Aug 09 14:54:55.799 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348378: Aug 09 14:54:58.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601219 } 8348379: Aug 09 14:54:58.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348380: Aug 09 14:54:58.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601219 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348381: Aug 09 14:54:58.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348382: Aug 09 14:54:58.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601220, agentID=mfoltz } 8348383: Aug 09 14:54:58.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348384: Aug 09 14:54:58.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601220, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348385: Aug 09 14:54:58.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348386: Aug 09 14:54:59.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601221, agentID=sbee } 8348387: Aug 09 14:54:59.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348388: Aug 09 14:54:59.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601221, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348389: Aug 09 14:54:59.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348390: Aug 09 14:54:59.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=916 } 8348391: Aug 09 14:54:59.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348392: Aug 09 14:54:59.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=916 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348393: Aug 09 14:54:59.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348394: Aug 09 14:55:00.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=336 } 8348395: Aug 09 14:55:00.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348396: Aug 09 14:55:00.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=336 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348397: Aug 09 14:55:00.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348398: Aug 09 14:55:00.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601222, agentID=cangelini } 8348399: Aug 09 14:55:00.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348400: Aug 09 14:55:00.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601222, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348401: Aug 09 14:55:00.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348402: Aug 09 14:55:05.409 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8348403: Aug 09 14:55:05.409 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8348404: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797342 SkillGroupNum=10 } 8348405: Aug 09 14:55:05.815 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797342 8348406: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348407: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797342 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348408: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348409: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797343 SkillGroupNum=12 } 8348410: Aug 09 14:55:05.815 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797343 8348411: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348412: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797343 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:05 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348413: Aug 09 14:55:05.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348414: Aug 09 14:55:05.831 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797344 SkillGroupNum=13 } 8348415: Aug 09 14:55:05.831 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797344 8348416: Aug 09 14:55:05.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348417: Aug 09 14:55:05.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797344 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348418: Aug 09 14:55:05.831 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348419: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797345 SkillGroupNum=14 } 8348420: Aug 09 14:55:05.846 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797345 8348421: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348422: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797345 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348423: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348424: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797346 SkillGroupNum=7 } 8348425: Aug 09 14:55:05.846 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797346 8348426: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348427: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797346 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348428: Aug 09 14:55:05.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348429: Aug 09 14:55:08.659 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601223, agentID=mfoltz } 8348430: Aug 09 14:55:08.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348431: Aug 09 14:55:08.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601223, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348432: Aug 09 14:55:08.659 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348433: Aug 09 14:55:09.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601224, agentID=sbee } 8348434: Aug 09 14:55:09.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348435: Aug 09 14:55:09.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601224, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348436: Aug 09 14:55:09.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348437: Aug 09 14:55:10.409 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8348438: Aug 09 14:55:10.409 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns null 8348439: Aug 09 14:55:10.409 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536495/5) returns null 8348440: Aug 09 14:55:10.409 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8348441: Aug 09 14:55:10.409 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8348442: Aug 09 14:55:10.409 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8348443: Aug 09 14:55:10.862 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601225, agentID=cangelini } 8348444: Aug 09 14:55:10.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348445: Aug 09 14:55:10.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601225, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348446: Aug 09 14:55:10.862 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348447: Aug 09 14:55:14.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=392 } 8348448: Aug 09 14:55:14.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348449: Aug 09 14:55:14.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=392 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348450: Aug 09 14:55:14.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348451: Aug 09 14:55:15.862 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797347 SkillGroupNum=10 } 8348452: Aug 09 14:55:15.862 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797347 8348453: Aug 09 14:55:15.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348454: Aug 09 14:55:15.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797347 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348455: Aug 09 14:55:15.862 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348456: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797348 SkillGroupNum=12 } 8348457: Aug 09 14:55:15.878 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797348 8348458: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348459: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797348 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:15 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348460: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348461: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797349 SkillGroupNum=13 } 8348462: Aug 09 14:55:15.878 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797349 8348463: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348464: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797349 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348465: Aug 09 14:55:15.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348466: Aug 09 14:55:15.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797350 SkillGroupNum=14 } 8348467: Aug 09 14:55:15.894 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797350 8348468: Aug 09 14:55:15.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348469: Aug 09 14:55:15.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797350 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348470: Aug 09 14:55:15.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348471: Aug 09 14:55:15.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797351 SkillGroupNum=7 } 8348472: Aug 09 14:55:15.909 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797351 8348473: Aug 09 14:55:15.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348474: Aug 09 14:55:15.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797351 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348475: Aug 09 14:55:15.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348476: Aug 09 14:55:16.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1012 } 8348477: Aug 09 14:55:16.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348478: Aug 09 14:55:16.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1012 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348479: Aug 09 14:55:16.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348480: Aug 09 14:55:19.003 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601226, agentID=mfoltz } 8348481: Aug 09 14:55:19.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348482: Aug 09 14:55:19.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601226, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348483: Aug 09 14:55:19.003 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348484: Aug 09 14:55:19.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601227, agentID=sbee } 8348485: Aug 09 14:55:19.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348486: Aug 09 14:55:19.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601227, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348487: Aug 09 14:55:19.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348488: Aug 09 14:55:20.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54133 } 8348489: Aug 09 14:55:20.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348490: Aug 09 14:55:20.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54133 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348491: Aug 09 14:55:20.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348492: Aug 09 14:55:20.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=543 } 8348493: Aug 09 14:55:20.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348494: Aug 09 14:55:20.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=543 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348495: Aug 09 14:55:20.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348496: Aug 09 14:55:21.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601228, agentID=cangelini } 8348497: Aug 09 14:55:21.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348498: Aug 09 14:55:21.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601228, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348499: Aug 09 14:55:21.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348500: Aug 09 14:55:23.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797352 } 8348501: Aug 09 14:55:23.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348502: Aug 09 14:55:23.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797352 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348503: Aug 09 14:55:23.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348504: Aug 09 14:55:25.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797353 SkillGroupNum=10 } 8348505: Aug 09 14:55:25.909 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797353 8348506: Aug 09 14:55:25.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348507: Aug 09 14:55:25.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797353 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348508: Aug 09 14:55:25.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348509: Aug 09 14:55:25.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797354 SkillGroupNum=12 } 8348510: Aug 09 14:55:25.925 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797354 8348511: Aug 09 14:55:25.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348512: Aug 09 14:55:25.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797354 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:25 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348513: Aug 09 14:55:25.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348514: Aug 09 14:55:25.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797355 SkillGroupNum=13 } 8348515: Aug 09 14:55:25.941 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797355 8348516: Aug 09 14:55:25.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348517: Aug 09 14:55:25.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797355 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348518: Aug 09 14:55:25.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348519: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797356 SkillGroupNum=14 } 8348520: Aug 09 14:55:25.956 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797356 8348521: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348522: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797356 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348523: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348524: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797357 SkillGroupNum=7 } 8348525: Aug 09 14:55:25.956 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797357 8348526: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348527: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797357 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348528: Aug 09 14:55:25.956 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348529: Aug 09 14:55:28.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601229 } 8348530: Aug 09 14:55:28.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348531: Aug 09 14:55:28.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601229 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348532: Aug 09 14:55:28.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348533: Aug 09 14:55:29.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601230, agentID=mfoltz } 8348534: Aug 09 14:55:29.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348535: Aug 09 14:55:29.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601230, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348536: Aug 09 14:55:29.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348537: Aug 09 14:55:29.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=917 } 8348538: Aug 09 14:55:29.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348539: Aug 09 14:55:29.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=917 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348540: Aug 09 14:55:29.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348541: Aug 09 14:55:29.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601231, agentID=sbee } 8348542: Aug 09 14:55:29.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348543: Aug 09 14:55:29.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601231, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348544: Aug 09 14:55:29.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348545: Aug 09 14:55:30.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=337 } 8348546: Aug 09 14:55:30.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348547: Aug 09 14:55:30.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=337 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348548: Aug 09 14:55:30.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348549: Aug 09 14:55:31.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601232, agentID=cangelini } 8348550: Aug 09 14:55:31.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348551: Aug 09 14:55:31.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601232, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348552: Aug 09 14:55:31.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348553: Aug 09 14:55:35.972 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797358 SkillGroupNum=10 } 8348554: Aug 09 14:55:35.972 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797358 8348555: Aug 09 14:55:35.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348556: Aug 09 14:55:35.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797358 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348557: Aug 09 14:55:35.972 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348558: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797359 SkillGroupNum=12 } 8348559: Aug 09 14:55:35.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797359 8348560: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348561: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797359 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:35 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348562: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348563: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797360 SkillGroupNum=13 } 8348564: Aug 09 14:55:35.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797360 8348565: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348566: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797360 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348567: Aug 09 14:55:35.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348568: Aug 09 14:55:36.003 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797361 SkillGroupNum=14 } 8348569: Aug 09 14:55:36.003 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797361 8348570: Aug 09 14:55:36.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348571: Aug 09 14:55:36.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797361 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348572: Aug 09 14:55:36.003 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348573: Aug 09 14:55:36.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797362 SkillGroupNum=7 } 8348574: Aug 09 14:55:36.019 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797362 8348575: Aug 09 14:55:36.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348576: Aug 09 14:55:36.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797362 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348577: Aug 09 14:55:36.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348578: Aug 09 14:55:39.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601233, agentID=mfoltz } 8348579: Aug 09 14:55:39.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348580: Aug 09 14:55:39.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601233, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348581: Aug 09 14:55:39.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348582: Aug 09 14:55:40.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601234, agentID=sbee } 8348583: Aug 09 14:55:40.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348584: Aug 09 14:55:40.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601234, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348585: Aug 09 14:55:40.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348586: Aug 09 14:55:41.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601235, agentID=cangelini } 8348587: Aug 09 14:55:41.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348588: Aug 09 14:55:41.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601235, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348589: Aug 09 14:55:41.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348590: Aug 09 14:55:44.785 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=393 } 8348591: Aug 09 14:55:44.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348592: Aug 09 14:55:44.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=393 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348593: Aug 09 14:55:44.785 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348594: Aug 09 14:55:46.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797363 SkillGroupNum=10 } 8348595: Aug 09 14:55:46.019 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797363 8348596: Aug 09 14:55:46.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348597: Aug 09 14:55:46.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797363 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348598: Aug 09 14:55:46.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348599: Aug 09 14:55:46.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797364 SkillGroupNum=12 } 8348600: Aug 09 14:55:46.035 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797364 8348601: Aug 09 14:55:46.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348602: Aug 09 14:55:46.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797364 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:46 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348603: Aug 09 14:55:46.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348604: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797365 SkillGroupNum=13 } 8348605: Aug 09 14:55:46.050 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797365 8348606: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348607: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797365 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348608: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348609: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797366 SkillGroupNum=14 } 8348610: Aug 09 14:55:46.050 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797366 8348611: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348612: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797366 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348613: Aug 09 14:55:46.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348614: Aug 09 14:55:46.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797367 SkillGroupNum=7 } 8348615: Aug 09 14:55:46.066 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797367 8348616: Aug 09 14:55:46.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348617: Aug 09 14:55:46.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797367 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348618: Aug 09 14:55:46.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348619: Aug 09 14:55:46.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1013 } 8348620: Aug 09 14:55:46.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348621: Aug 09 14:55:46.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1013 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348622: Aug 09 14:55:46.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348623: Aug 09 14:55:49.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601236, agentID=mfoltz } 8348624: Aug 09 14:55:49.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348625: Aug 09 14:55:49.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601236, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348626: Aug 09 14:55:49.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348627: Aug 09 14:55:50.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54134 } 8348628: Aug 09 14:55:50.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348629: Aug 09 14:55:50.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54134 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348630: Aug 09 14:55:50.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348631: Aug 09 14:55:50.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=544 } 8348632: Aug 09 14:55:50.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348633: Aug 09 14:55:50.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=544 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348634: Aug 09 14:55:50.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348635: Aug 09 14:55:50.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601237, agentID=sbee } 8348636: Aug 09 14:55:50.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348637: Aug 09 14:55:50.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601237, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348638: Aug 09 14:55:50.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348639: Aug 09 14:55:51.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601238, agentID=cangelini } 8348640: Aug 09 14:55:51.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348641: Aug 09 14:55:51.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601238, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348642: Aug 09 14:55:51.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348643: Aug 09 14:55:53.050 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797368 } 8348644: Aug 09 14:55:53.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348645: Aug 09 14:55:53.050 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797368 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348646: Aug 09 14:55:53.050 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348647: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797369 SkillGroupNum=10 } 8348648: Aug 09 14:55:56.082 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797369 8348649: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348650: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797369 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348651: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348652: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797370 SkillGroupNum=12 } 8348653: Aug 09 14:55:56.082 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797370 8348654: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348655: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797370 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:56 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348656: Aug 09 14:55:56.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348657: Aug 09 14:55:56.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797371 SkillGroupNum=13 } 8348658: Aug 09 14:55:56.097 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797371 8348659: Aug 09 14:55:56.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348660: Aug 09 14:55:56.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797371 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348661: Aug 09 14:55:56.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348662: Aug 09 14:55:56.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797372 SkillGroupNum=14 } 8348663: Aug 09 14:55:56.113 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797372 8348664: Aug 09 14:55:56.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348665: Aug 09 14:55:56.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797372 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348666: Aug 09 14:55:56.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348667: Aug 09 14:55:56.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797373 SkillGroupNum=7 } 8348668: Aug 09 14:55:56.129 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797373 8348669: Aug 09 14:55:56.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348670: Aug 09 14:55:56.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797373 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:55:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348671: Aug 09 14:55:56.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348672: Aug 09 14:55:58.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601239 } 8348673: Aug 09 14:55:58.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348674: Aug 09 14:55:58.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601239 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348675: Aug 09 14:55:58.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348676: Aug 09 14:55:59.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=918 } 8348677: Aug 09 14:55:59.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348678: Aug 09 14:55:59.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=918 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348679: Aug 09 14:55:59.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348680: Aug 09 14:55:59.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601240, agentID=mfoltz } 8348681: Aug 09 14:55:59.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348682: Aug 09 14:55:59.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601240, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348683: Aug 09 14:55:59.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348684: Aug 09 14:56:00.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=338 } 8348685: Aug 09 14:56:00.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348686: Aug 09 14:56:00.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=338 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348687: Aug 09 14:56:00.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348688: Aug 09 14:56:00.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601241, agentID=sbee } 8348689: Aug 09 14:56:00.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348690: Aug 09 14:56:00.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601241, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348691: Aug 09 14:56:00.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348692: Aug 09 14:56:02.144 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601242, agentID=cangelini } 8348693: Aug 09 14:56:02.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348694: Aug 09 14:56:02.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601242, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348695: Aug 09 14:56:02.144 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348696: Aug 09 14:56:06.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797374 SkillGroupNum=10 } 8348697: Aug 09 14:56:06.129 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797374 8348698: Aug 09 14:56:06.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348699: Aug 09 14:56:06.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797374 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348700: Aug 09 14:56:06.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348701: Aug 09 14:56:06.144 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797375 SkillGroupNum=12 } 8348702: Aug 09 14:56:06.144 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797375 8348703: Aug 09 14:56:06.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348704: Aug 09 14:56:06.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797375 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:06 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348705: Aug 09 14:56:06.144 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348706: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797376 SkillGroupNum=13 } 8348707: Aug 09 14:56:06.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797376 8348708: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348709: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797376 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348710: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348711: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797377 SkillGroupNum=14 } 8348712: Aug 09 14:56:06.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797377 8348713: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348714: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797377 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=0 unAvailableAgents=4 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348715: Aug 09 14:56:06.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348716: Aug 09 14:56:06.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797378 SkillGroupNum=7 } 8348717: Aug 09 14:56:06.176 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797378 8348718: Aug 09 14:56:06.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348719: Aug 09 14:56:06.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797378 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348720: Aug 09 14:56:06.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348721: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task activated (fired) for agent=cross 8348722: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Processing msg: WrapupTimerFiredMsg (Rsrc:cross) 8348723: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:WORK Reason code:0 8348724: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task Cancelling timerID=EDU.oswego.cs.dl.util.concurrent.ClockDaemon$TaskNode at 1d5b1ea for agent=cross 8348725: Aug 09 14:56:07.191 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8348726: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:4536495/5 8348727: Aug 09 14:56:07.191 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8348728: Aug 09 14:56:07.191 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8348729: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8348730: Aug 09 14:56:07.191 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact2825 8348731: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8348732: Aug 09 14:56:07.191 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8348733: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422575 } to outboundQ 8348734: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8348735: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8348736: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8348737: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8348738: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8348739: Aug 09 14:56:07.191 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8348740: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422575, connectionDeviceID: to various sockets } 8348741: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348742: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348743: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422575 } 8348744: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348745: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007207 Executing GetESDPropertiesStep 8348746: Aug 09 14:56:07.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422575 } 8348747: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007207 Executing InsertRsrcLongestAvailable 8348748: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007208 Executing GetESDPropertiesStep 8348749: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007208 Executing InsertRsrcLongestAvailable 8348750: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007209 Executing GetESDPropertiesStep 8348751: Aug 09 14:56:07.191 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007209 Executing InsertRsrcLongestAvailable 8348752: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8348753: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4) 8348754: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4) 8348755: Aug 09 14:56:07.191 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4) 8348756: Aug 09 14:56:10.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601243, agentID=mfoltz } 8348757: Aug 09 14:56:10.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348758: Aug 09 14:56:10.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601243, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348759: Aug 09 14:56:10.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348760: Aug 09 14:56:10.410 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8348761: Aug 09 14:56:10.410 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8348762: Aug 09 14:56:10.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601244, agentID=sbee } 8348763: Aug 09 14:56:10.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348764: Aug 09 14:56:10.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601244, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348765: Aug 09 14:56:10.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348766: Aug 09 14:56:12.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601245, agentID=cangelini } 8348767: Aug 09 14:56:12.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348768: Aug 09 14:56:12.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601245, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348769: Aug 09 14:56:12.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348770: Aug 09 14:56:14.785 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=394 } 8348771: Aug 09 14:56:14.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348772: Aug 09 14:56:14.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=394 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348773: Aug 09 14:56:14.785 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348774: Aug 09 14:56:15.410 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8348775: Aug 09 14:56:15.410 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8348776: Aug 09 14:56:15.410 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8348777: Aug 09 14:56:15.410 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8348778: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797379 SkillGroupNum=10 } 8348779: Aug 09 14:56:16.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797379 8348780: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348781: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797379 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348782: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348783: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797380 SkillGroupNum=12 } 8348784: Aug 09 14:56:16.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797380 8348785: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348786: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797380 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=1 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:16 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348787: Aug 09 14:56:16.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348788: Aug 09 14:56:16.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797381 SkillGroupNum=13 } 8348789: Aug 09 14:56:16.207 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797381 8348790: Aug 09 14:56:16.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348791: Aug 09 14:56:16.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797381 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=1 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348792: Aug 09 14:56:16.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348793: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797382 SkillGroupNum=14 } 8348794: Aug 09 14:56:16.223 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797382 8348795: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348796: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797382 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=1 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348797: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348798: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797383 SkillGroupNum=7 } 8348799: Aug 09 14:56:16.223 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797383 8348800: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348801: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797383 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348802: Aug 09 14:56:16.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348803: Aug 09 14:56:16.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1014 } 8348804: Aug 09 14:56:16.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348805: Aug 09 14:56:16.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1014 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348806: Aug 09 14:56:16.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348807: Aug 09 14:56:20.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54135 } 8348808: Aug 09 14:56:20.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348809: Aug 09 14:56:20.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54135 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348810: Aug 09 14:56:20.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348811: Aug 09 14:56:20.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=545 } 8348812: Aug 09 14:56:20.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348813: Aug 09 14:56:20.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=545 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348814: Aug 09 14:56:20.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348815: Aug 09 14:56:20.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601246, agentID=mfoltz } 8348816: Aug 09 14:56:20.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348817: Aug 09 14:56:20.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601246, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348818: Aug 09 14:56:20.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348819: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=52 type=SET_AGENT_STATE_REQ,invokeId=395,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=ejcook,agentDN=12101255,agentPwd=***** } 8348820: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:ejcook InvokeID:395 State:AVAILABLE Forced:False) 8348821: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8348822: Aug 09 14:56:20.723 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8348823: Aug 09 14:56:20.723 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8348824: Aug 09 14:56:20.723 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8348825: Aug 09 14:56:20.723 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8348826: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8348827: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8348828: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8348829: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.10.40.165,port=40936,localport=42027] monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8348830: Aug 09 14:56:20.723 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8348831: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8348832: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.10.40.165,port=40936,localport=42027] invokeID:395 } to outboundQ 8348833: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8348834: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8348835: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=395 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348836: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007210 Executing GetESDPropertiesStep 8348837: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348838: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007210 Executing InsertRsrcLongestAvailable 8348839: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348840: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348841: Aug 09 14:56:20.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348842: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007211 Executing GetESDPropertiesStep 8348843: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007211 Executing InsertRsrcLongestAvailable 8348844: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007212 Executing GetESDPropertiesStep 8348845: Aug 09 14:56:20.723 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007212 Executing InsertRsrcLongestAvailable 8348846: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts: 8348847: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: UNAVAILABLE PrevStateSet:false 8348848: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8348849: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8348850: Aug 09 14:56:20.723 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8348851: Aug 09 14:56:20.989 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601247, agentID=sbee } 8348852: Aug 09 14:56:20.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348853: Aug 09 14:56:20.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601247, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348854: Aug 09 14:56:20.989 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348855: Aug 09 14:56:22.660 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601248, agentID=cangelini } 8348856: Aug 09 14:56:22.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348857: Aug 09 14:56:22.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601248, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348858: Aug 09 14:56:22.660 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348859: Aug 09 14:56:23.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797384 } 8348860: Aug 09 14:56:23.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348861: Aug 09 14:56:23.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797384 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348862: Aug 09 14:56:23.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348863: Aug 09 14:56:26.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797385 SkillGroupNum=10 } 8348864: Aug 09 14:56:26.239 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797385 8348865: Aug 09 14:56:26.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348866: Aug 09 14:56:26.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797385 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348867: Aug 09 14:56:26.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348868: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797386 SkillGroupNum=12 } 8348869: Aug 09 14:56:26.254 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797386 8348870: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348871: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797386 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:26 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348872: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348873: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797387 SkillGroupNum=13 } 8348874: Aug 09 14:56:26.254 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797387 8348875: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348876: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797387 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348877: Aug 09 14:56:26.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348878: Aug 09 14:56:26.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797388 SkillGroupNum=14 } 8348879: Aug 09 14:56:26.270 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797388 8348880: Aug 09 14:56:26.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348881: Aug 09 14:56:26.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797388 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348882: Aug 09 14:56:26.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348883: Aug 09 14:56:26.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797389 SkillGroupNum=7 } 8348884: Aug 09 14:56:26.285 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797389 8348885: Aug 09 14:56:26.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348886: Aug 09 14:56:26.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797389 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348887: Aug 09 14:56:26.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348888: Aug 09 14:56:28.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601249 } 8348889: Aug 09 14:56:28.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348890: Aug 09 14:56:28.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601249 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348891: Aug 09 14:56:28.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348892: Aug 09 14:56:29.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=919 } 8348893: Aug 09 14:56:29.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348894: Aug 09 14:56:29.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=919 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348895: Aug 09 14:56:29.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8348896: Aug 09 14:56:30.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=339 } 8348897: Aug 09 14:56:30.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348898: Aug 09 14:56:30.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=339 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348899: Aug 09 14:56:30.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8348900: Aug 09 14:56:30.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601250, agentID=mfoltz } 8348901: Aug 09 14:56:30.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348902: Aug 09 14:56:30.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601250, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348903: Aug 09 14:56:30.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348904: Aug 09 14:56:31.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601251, agentID=sbee } 8348905: Aug 09 14:56:31.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348906: Aug 09 14:56:31.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601251, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348907: Aug 09 14:56:31.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348908: Aug 09 14:56:32.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601252, agentID=cangelini } 8348909: Aug 09 14:56:32.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348910: Aug 09 14:56:32.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601252, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348911: Aug 09 14:56:32.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348912: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797390 SkillGroupNum=10 } 8348913: Aug 09 14:56:36.301 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797390 8348914: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348915: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797390 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348916: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348917: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797391 SkillGroupNum=12 } 8348918: Aug 09 14:56:36.301 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797391 8348919: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348920: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797391 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:36 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348921: Aug 09 14:56:36.301 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348922: Aug 09 14:56:36.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797392 SkillGroupNum=13 } 8348923: Aug 09 14:56:36.317 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797392 8348924: Aug 09 14:56:36.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348925: Aug 09 14:56:36.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797392 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348926: Aug 09 14:56:36.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348927: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797393 SkillGroupNum=14 } 8348928: Aug 09 14:56:36.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797393 8348929: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348930: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797393 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348931: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348932: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797394 SkillGroupNum=7 } 8348933: Aug 09 14:56:36.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797394 8348934: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348935: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797394 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348936: Aug 09 14:56:36.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348937: Aug 09 14:56:40.958 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601253, agentID=mfoltz } 8348938: Aug 09 14:56:40.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348939: Aug 09 14:56:40.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601253, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348940: Aug 09 14:56:40.958 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348941: Aug 09 14:56:41.411 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601254, agentID=sbee } 8348942: Aug 09 14:56:41.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348943: Aug 09 14:56:41.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601254, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348944: Aug 09 14:56:41.411 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348945: Aug 09 14:56:43.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601255, agentID=cangelini } 8348946: Aug 09 14:56:43.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348947: Aug 09 14:56:43.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601255, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348948: Aug 09 14:56:43.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348949: Aug 09 14:56:44.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=396 } 8348950: Aug 09 14:56:44.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348951: Aug 09 14:56:44.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=396 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348952: Aug 09 14:56:44.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8348953: Aug 09 14:56:46.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1015 } 8348954: Aug 09 14:56:46.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348955: Aug 09 14:56:46.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1015 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348956: Aug 09 14:56:46.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8348957: Aug 09 14:56:46.348 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797395 SkillGroupNum=10 } 8348958: Aug 09 14:56:46.348 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797395 8348959: Aug 09 14:56:46.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348960: Aug 09 14:56:46.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797395 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348961: Aug 09 14:56:46.348 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348962: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797396 SkillGroupNum=12 } 8348963: Aug 09 14:56:46.364 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797396 8348964: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348965: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797396 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:46 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348966: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348967: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797397 SkillGroupNum=13 } 8348968: Aug 09 14:56:46.364 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797397 8348969: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348970: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797397 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348971: Aug 09 14:56:46.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348972: Aug 09 14:56:46.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797398 SkillGroupNum=14 } 8348973: Aug 09 14:56:46.380 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797398 8348974: Aug 09 14:56:46.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348975: Aug 09 14:56:46.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797398 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348976: Aug 09 14:56:46.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348977: Aug 09 14:56:46.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797399 SkillGroupNum=7 } 8348978: Aug 09 14:56:46.395 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797399 8348979: Aug 09 14:56:46.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8348980: Aug 09 14:56:46.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797399 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348981: Aug 09 14:56:46.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8348982: Aug 09 14:56:50.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54136 } 8348983: Aug 09 14:56:50.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348984: Aug 09 14:56:50.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54136 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348985: Aug 09 14:56:50.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8348986: Aug 09 14:56:50.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=546 } 8348987: Aug 09 14:56:50.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8348988: Aug 09 14:56:50.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=546 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348989: Aug 09 14:56:50.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8348990: Aug 09 14:56:51.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601256, agentID=mfoltz } 8348991: Aug 09 14:56:51.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348992: Aug 09 14:56:51.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601256, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348993: Aug 09 14:56:51.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348994: Aug 09 14:56:51.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601257, agentID=sbee } 8348995: Aug 09 14:56:51.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8348996: Aug 09 14:56:51.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601257, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348997: Aug 09 14:56:51.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8348998: Aug 09 14:56:53.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797400 } 8348999: Aug 09 14:56:53.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349000: Aug 09 14:56:53.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797400 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349001: Aug 09 14:56:53.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349002: Aug 09 14:56:53.458 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601258, agentID=cangelini } 8349003: Aug 09 14:56:53.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349004: Aug 09 14:56:53.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601258, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349005: Aug 09 14:56:53.458 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349006: Aug 09 14:56:56.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797401 SkillGroupNum=10 } 8349007: Aug 09 14:56:56.395 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797401 8349008: Aug 09 14:56:56.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349009: Aug 09 14:56:56.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797401 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349010: Aug 09 14:56:56.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349011: Aug 09 14:56:56.411 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797402 SkillGroupNum=12 } 8349012: Aug 09 14:56:56.411 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797402 8349013: Aug 09 14:56:56.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349014: Aug 09 14:56:56.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797402 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:56 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349015: Aug 09 14:56:56.411 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349016: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797403 SkillGroupNum=13 } 8349017: Aug 09 14:56:56.427 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797403 8349018: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349019: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797403 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349020: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349021: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797404 SkillGroupNum=14 } 8349022: Aug 09 14:56:56.427 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797404 8349023: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349024: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797404 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349025: Aug 09 14:56:56.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349026: Aug 09 14:56:56.442 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797405 SkillGroupNum=7 } 8349027: Aug 09 14:56:56.442 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797405 8349028: Aug 09 14:56:56.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349029: Aug 09 14:56:56.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797405 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:56:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349030: Aug 09 14:56:56.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349031: Aug 09 14:56:58.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601259 } 8349032: Aug 09 14:56:58.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349033: Aug 09 14:56:58.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601259 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349034: Aug 09 14:56:58.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349035: Aug 09 14:56:59.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=920 } 8349036: Aug 09 14:56:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349037: Aug 09 14:56:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=920 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349038: Aug 09 14:56:59.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349039: Aug 09 14:57:00.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=340 } 8349040: Aug 09 14:57:00.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349041: Aug 09 14:57:00.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=340 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349042: Aug 09 14:57:00.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349043: Aug 09 14:57:01.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601260, agentID=mfoltz } 8349044: Aug 09 14:57:01.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349045: Aug 09 14:57:01.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601260, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349046: Aug 09 14:57:01.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349047: Aug 09 14:57:01.771 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601261, agentID=sbee } 8349048: Aug 09 14:57:01.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349049: Aug 09 14:57:01.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601261, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349050: Aug 09 14:57:01.771 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349051: Aug 09 14:57:03.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601262, agentID=cangelini } 8349052: Aug 09 14:57:03.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349053: Aug 09 14:57:03.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601262, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349054: Aug 09 14:57:03.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349055: Aug 09 14:57:06.458 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797406 SkillGroupNum=10 } 8349056: Aug 09 14:57:06.458 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797406 8349057: Aug 09 14:57:06.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349058: Aug 09 14:57:06.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797406 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349059: Aug 09 14:57:06.458 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349060: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797407 SkillGroupNum=12 } 8349061: Aug 09 14:57:06.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797407 8349062: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349063: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797407 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:06 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349064: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349065: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797408 SkillGroupNum=13 } 8349066: Aug 09 14:57:06.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797408 8349067: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349068: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797408 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349069: Aug 09 14:57:06.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349070: Aug 09 14:57:06.489 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797409 SkillGroupNum=14 } 8349071: Aug 09 14:57:06.489 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797409 8349072: Aug 09 14:57:06.489 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349073: Aug 09 14:57:06.489 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797409 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349074: Aug 09 14:57:06.489 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349075: Aug 09 14:57:06.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797410 SkillGroupNum=7 } 8349076: Aug 09 14:57:06.505 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797410 8349077: Aug 09 14:57:06.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349078: Aug 09 14:57:06.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797410 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349079: Aug 09 14:57:06.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349080: Aug 09 14:57:07.255 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542227255 8349081: Aug 09 14:57:07.255 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542227255 done. 8349082: Aug 09 14:57:11.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601263, agentID=mfoltz } 8349083: Aug 09 14:57:11.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349084: Aug 09 14:57:11.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601263, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349085: Aug 09 14:57:11.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349086: Aug 09 14:57:12.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601264, agentID=sbee } 8349087: Aug 09 14:57:12.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349088: Aug 09 14:57:12.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601264, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349089: Aug 09 14:57:12.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349090: Aug 09 14:57:13.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601265, agentID=cangelini } 8349091: Aug 09 14:57:13.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349092: Aug 09 14:57:13.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601265, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349093: Aug 09 14:57:13.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349094: Aug 09 14:57:14.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=397 } 8349095: Aug 09 14:57:14.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349096: Aug 09 14:57:14.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=397 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349097: Aug 09 14:57:14.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349098: Aug 09 14:57:15.411 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8349099: Aug 09 14:57:15.411 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8349100: Aug 09 14:57:16.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1016 } 8349101: Aug 09 14:57:16.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349102: Aug 09 14:57:16.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1016 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349103: Aug 09 14:57:16.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349104: Aug 09 14:57:16.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797411 SkillGroupNum=10 } 8349105: Aug 09 14:57:16.505 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797411 8349106: Aug 09 14:57:16.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349107: Aug 09 14:57:16.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797411 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349108: Aug 09 14:57:16.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349109: Aug 09 14:57:16.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797412 SkillGroupNum=12 } 8349110: Aug 09 14:57:16.521 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797412 8349111: Aug 09 14:57:16.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349112: Aug 09 14:57:16.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797412 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:16 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349113: Aug 09 14:57:16.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349114: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797413 SkillGroupNum=13 } 8349115: Aug 09 14:57:16.536 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797413 8349116: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349117: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797413 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349118: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349119: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797414 SkillGroupNum=14 } 8349120: Aug 09 14:57:16.536 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797414 8349121: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349122: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797414 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349123: Aug 09 14:57:16.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349124: Aug 09 14:57:16.552 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797415 SkillGroupNum=7 } 8349125: Aug 09 14:57:16.552 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797415 8349126: Aug 09 14:57:16.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349127: Aug 09 14:57:16.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797415 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349128: Aug 09 14:57:16.552 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349129: Aug 09 14:57:20.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54137 } 8349130: Aug 09 14:57:20.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349131: Aug 09 14:57:20.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54137 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349132: Aug 09 14:57:20.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349133: Aug 09 14:57:20.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=547 } 8349134: Aug 09 14:57:20.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349135: Aug 09 14:57:20.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=547 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349136: Aug 09 14:57:20.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349137: Aug 09 14:57:20.412 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8349138: Aug 09 14:57:20.412 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8349139: Aug 09 14:57:20.412 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8349140: Aug 09 14:57:20.412 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8349141: Aug 09 14:57:21.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601266, agentID=mfoltz } 8349142: Aug 09 14:57:21.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349143: Aug 09 14:57:21.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601266, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349144: Aug 09 14:57:21.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349145: Aug 09 14:57:22.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601267, agentID=sbee } 8349146: Aug 09 14:57:22.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349147: Aug 09 14:57:22.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601267, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349148: Aug 09 14:57:22.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349149: Aug 09 14:57:23.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797416 } 8349150: Aug 09 14:57:23.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349151: Aug 09 14:57:23.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797416 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349152: Aug 09 14:57:23.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349153: Aug 09 14:57:24.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601268, agentID=cangelini } 8349154: Aug 09 14:57:24.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349155: Aug 09 14:57:24.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601268, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349156: Aug 09 14:57:24.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349157: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797417 SkillGroupNum=10 } 8349158: Aug 09 14:57:26.568 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797417 8349159: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349160: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797417 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349161: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349162: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797418 SkillGroupNum=12 } 8349163: Aug 09 14:57:26.568 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797418 8349164: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349165: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797418 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:26 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349166: Aug 09 14:57:26.568 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349167: Aug 09 14:57:26.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797419 SkillGroupNum=13 } 8349168: Aug 09 14:57:26.584 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797419 8349169: Aug 09 14:57:26.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349170: Aug 09 14:57:26.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797419 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349171: Aug 09 14:57:26.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349172: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797420 SkillGroupNum=14 } 8349173: Aug 09 14:57:26.599 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797420 8349174: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349175: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797420 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349176: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349177: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797421 SkillGroupNum=7 } 8349178: Aug 09 14:57:26.599 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797421 8349179: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349180: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797421 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349181: Aug 09 14:57:26.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349182: Aug 09 14:57:28.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601269 } 8349183: Aug 09 14:57:28.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349184: Aug 09 14:57:28.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601269 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349185: Aug 09 14:57:28.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349186: Aug 09 14:57:29.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=921 } 8349187: Aug 09 14:57:29.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349188: Aug 09 14:57:29.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=921 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349189: Aug 09 14:57:29.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349190: Aug 09 14:57:30.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=341 } 8349191: Aug 09 14:57:30.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349192: Aug 09 14:57:30.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=341 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349193: Aug 09 14:57:30.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349194: Aug 09 14:57:32.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601270, agentID=mfoltz } 8349195: Aug 09 14:57:32.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349196: Aug 09 14:57:32.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601270, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349197: Aug 09 14:57:32.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349198: Aug 09 14:57:32.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601271, agentID=sbee } 8349199: Aug 09 14:57:32.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349200: Aug 09 14:57:32.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601271, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349201: Aug 09 14:57:32.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349202: Aug 09 14:57:34.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601272, agentID=cangelini } 8349203: Aug 09 14:57:34.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349204: Aug 09 14:57:34.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601272, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349205: Aug 09 14:57:34.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349206: Aug 09 14:57:36.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797422 SkillGroupNum=10 } 8349207: Aug 09 14:57:36.615 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797422 8349208: Aug 09 14:57:36.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349209: Aug 09 14:57:36.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797422 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349210: Aug 09 14:57:36.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349211: Aug 09 14:57:36.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797423 SkillGroupNum=12 } 8349212: Aug 09 14:57:36.631 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797423 8349213: Aug 09 14:57:36.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349214: Aug 09 14:57:36.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797423 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:36 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349215: Aug 09 14:57:36.631 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349216: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797424 SkillGroupNum=13 } 8349217: Aug 09 14:57:36.646 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797424 8349218: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349219: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797424 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349220: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349221: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797425 SkillGroupNum=14 } 8349222: Aug 09 14:57:36.646 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797425 8349223: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349224: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797425 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349225: Aug 09 14:57:36.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349226: Aug 09 14:57:36.662 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797426 SkillGroupNum=7 } 8349227: Aug 09 14:57:36.662 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797426 8349228: Aug 09 14:57:36.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349229: Aug 09 14:57:36.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797426 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349230: Aug 09 14:57:36.662 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349231: Aug 09 14:57:42.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601273, agentID=mfoltz } 8349232: Aug 09 14:57:42.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349233: Aug 09 14:57:42.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601273, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349234: Aug 09 14:57:42.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349235: Aug 09 14:57:42.693 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601274, agentID=sbee } 8349236: Aug 09 14:57:42.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349237: Aug 09 14:57:42.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601274, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349238: Aug 09 14:57:42.693 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349239: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601275, agentID=cangelini } 8349240: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349241: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601275, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349242: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349243: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=398 } 8349244: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349245: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=398 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349246: Aug 09 14:57:44.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349247: Aug 09 14:57:46.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1017 } 8349248: Aug 09 14:57:46.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349249: Aug 09 14:57:46.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1017 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349250: Aug 09 14:57:46.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349251: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797427 SkillGroupNum=10 } 8349252: Aug 09 14:57:46.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797427 8349253: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349254: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797427 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349255: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349256: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797428 SkillGroupNum=12 } 8349257: Aug 09 14:57:46.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797428 8349258: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349259: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797428 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:46 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349260: Aug 09 14:57:46.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349261: Aug 09 14:57:46.693 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797429 SkillGroupNum=13 } 8349262: Aug 09 14:57:46.693 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797429 8349263: Aug 09 14:57:46.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349264: Aug 09 14:57:46.693 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797429 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349265: Aug 09 14:57:46.693 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349266: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797430 SkillGroupNum=14 } 8349267: Aug 09 14:57:46.709 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797430 8349268: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349269: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797430 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349270: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349271: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797431 SkillGroupNum=7 } 8349272: Aug 09 14:57:46.709 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797431 8349273: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349274: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797431 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349275: Aug 09 14:57:46.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349276: Aug 09 14:57:50.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54138 } 8349277: Aug 09 14:57:50.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349278: Aug 09 14:57:50.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54138 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349279: Aug 09 14:57:50.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349280: Aug 09 14:57:50.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=548 } 8349281: Aug 09 14:57:50.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349282: Aug 09 14:57:50.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=548 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349283: Aug 09 14:57:50.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349284: Aug 09 14:57:52.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601276, agentID=mfoltz } 8349285: Aug 09 14:57:52.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349286: Aug 09 14:57:52.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601276, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349287: Aug 09 14:57:52.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349288: Aug 09 14:57:52.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601277, agentID=sbee } 8349289: Aug 09 14:57:52.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349290: Aug 09 14:57:52.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601277, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349291: Aug 09 14:57:52.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349292: Aug 09 14:57:53.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797432 } 8349293: Aug 09 14:57:53.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349294: Aug 09 14:57:53.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797432 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349295: Aug 09 14:57:53.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349296: Aug 09 14:57:55.006 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601278, agentID=cangelini } 8349297: Aug 09 14:57:55.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349298: Aug 09 14:57:55.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601278, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349299: Aug 09 14:57:55.006 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349300: Aug 09 14:57:56.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797433 SkillGroupNum=10 } 8349301: Aug 09 14:57:56.725 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797433 8349302: Aug 09 14:57:56.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349303: Aug 09 14:57:56.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797433 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349304: Aug 09 14:57:56.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349305: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797434 SkillGroupNum=12 } 8349306: Aug 09 14:57:56.740 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797434 8349307: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349308: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797434 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:56 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349309: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349310: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797435 SkillGroupNum=13 } 8349311: Aug 09 14:57:56.740 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797435 8349312: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349313: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797435 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349314: Aug 09 14:57:56.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349315: Aug 09 14:57:56.756 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797436 SkillGroupNum=14 } 8349316: Aug 09 14:57:56.756 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797436 8349317: Aug 09 14:57:56.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349318: Aug 09 14:57:56.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797436 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349319: Aug 09 14:57:56.756 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349320: Aug 09 14:57:56.772 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797437 SkillGroupNum=7 } 8349321: Aug 09 14:57:56.772 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797437 8349322: Aug 09 14:57:56.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349323: Aug 09 14:57:56.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797437 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:57:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349324: Aug 09 14:57:56.772 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349325: Aug 09 14:57:58.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601279 } 8349326: Aug 09 14:57:58.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349327: Aug 09 14:57:58.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601279 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349328: Aug 09 14:57:58.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349329: Aug 09 14:57:59.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=922 } 8349330: Aug 09 14:57:59.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349331: Aug 09 14:57:59.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=922 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349332: Aug 09 14:57:59.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349333: Aug 09 14:58:00.256 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=342 } 8349334: Aug 09 14:58:00.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349335: Aug 09 14:58:00.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=342 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349336: Aug 09 14:58:00.256 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349337: Aug 09 14:58:02.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601280, agentID=mfoltz } 8349338: Aug 09 14:58:02.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349339: Aug 09 14:58:02.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601280, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349340: Aug 09 14:58:02.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349341: Aug 09 14:58:03.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601281, agentID=sbee } 8349342: Aug 09 14:58:03.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349343: Aug 09 14:58:03.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601281, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349344: Aug 09 14:58:03.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349345: Aug 09 14:58:05.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601282, agentID=cangelini } 8349346: Aug 09 14:58:05.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349347: Aug 09 14:58:05.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601282, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349348: Aug 09 14:58:05.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349349: Aug 09 14:58:06.772 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797438 SkillGroupNum=10 } 8349350: Aug 09 14:58:06.772 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797438 8349351: Aug 09 14:58:06.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349352: Aug 09 14:58:06.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797438 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349353: Aug 09 14:58:06.772 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349354: Aug 09 14:58:06.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797439 SkillGroupNum=12 } 8349355: Aug 09 14:58:06.787 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797439 8349356: Aug 09 14:58:06.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349357: Aug 09 14:58:06.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797439 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:06 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349358: Aug 09 14:58:06.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349359: Aug 09 14:58:06.803 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797440 SkillGroupNum=13 } 8349360: Aug 09 14:58:06.803 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797440 8349361: Aug 09 14:58:06.803 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349362: Aug 09 14:58:06.803 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797440 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349363: Aug 09 14:58:06.803 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349364: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797441 SkillGroupNum=14 } 8349365: Aug 09 14:58:06.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797441 8349366: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349367: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797441 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349368: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349369: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797442 SkillGroupNum=7 } 8349370: Aug 09 14:58:06.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797442 8349371: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349372: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797442 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349373: Aug 09 14:58:06.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349374: Aug 09 14:58:13.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601283, agentID=mfoltz } 8349375: Aug 09 14:58:13.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349376: Aug 09 14:58:13.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601283, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349377: Aug 09 14:58:13.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349378: Aug 09 14:58:13.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601284, agentID=sbee } 8349379: Aug 09 14:58:13.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349380: Aug 09 14:58:13.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601284, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349381: Aug 09 14:58:13.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349382: Aug 09 14:58:14.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=399 } 8349383: Aug 09 14:58:14.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349384: Aug 09 14:58:14.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=399 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349385: Aug 09 14:58:14.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349386: Aug 09 14:58:15.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601285, agentID=cangelini } 8349387: Aug 09 14:58:15.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349388: Aug 09 14:58:15.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601285, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349389: Aug 09 14:58:15.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349390: Aug 09 14:58:16.381 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1018 } 8349391: Aug 09 14:58:16.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349392: Aug 09 14:58:16.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1018 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349393: Aug 09 14:58:16.381 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349394: Aug 09 14:58:16.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797443 SkillGroupNum=10 } 8349395: Aug 09 14:58:16.834 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797443 8349396: Aug 09 14:58:16.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349397: Aug 09 14:58:16.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797443 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349398: Aug 09 14:58:16.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349399: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797444 SkillGroupNum=12 } 8349400: Aug 09 14:58:16.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797444 8349401: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349402: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797444 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:16 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349403: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349404: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797445 SkillGroupNum=13 } 8349405: Aug 09 14:58:16.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797445 8349406: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349407: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797445 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349408: Aug 09 14:58:16.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349409: Aug 09 14:58:16.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797446 SkillGroupNum=14 } 8349410: Aug 09 14:58:16.866 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797446 8349411: Aug 09 14:58:16.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349412: Aug 09 14:58:16.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797446 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349413: Aug 09 14:58:16.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349414: Aug 09 14:58:16.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797447 SkillGroupNum=7 } 8349415: Aug 09 14:58:16.881 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797447 8349416: Aug 09 14:58:16.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349417: Aug 09 14:58:16.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797447 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349418: Aug 09 14:58:16.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349419: Aug 09 14:58:20.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54139 } 8349420: Aug 09 14:58:20.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349421: Aug 09 14:58:20.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54139 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349422: Aug 09 14:58:20.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349423: Aug 09 14:58:20.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=549 } 8349424: Aug 09 14:58:20.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349425: Aug 09 14:58:20.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=549 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349426: Aug 09 14:58:20.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349427: Aug 09 14:58:20.413 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8349428: Aug 09 14:58:20.413 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8349429: Aug 09 14:58:23.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797448 } 8349430: Aug 09 14:58:23.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349431: Aug 09 14:58:23.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797448 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349432: Aug 09 14:58:23.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349433: Aug 09 14:58:23.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601286, agentID=mfoltz } 8349434: Aug 09 14:58:23.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349435: Aug 09 14:58:23.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601286, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349436: Aug 09 14:58:23.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349437: Aug 09 14:58:23.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601287, agentID=sbee } 8349438: Aug 09 14:58:23.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349439: Aug 09 14:58:23.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601287, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349440: Aug 09 14:58:23.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349441: Aug 09 14:58:25.413 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8349442: Aug 09 14:58:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8349443: Aug 09 14:58:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8349444: Aug 09 14:58:25.413 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8349445: Aug 09 14:58:25.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601288, agentID=cangelini } 8349446: Aug 09 14:58:25.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349447: Aug 09 14:58:25.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601288, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349448: Aug 09 14:58:25.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349449: Aug 09 14:58:26.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797449 SkillGroupNum=10 } 8349450: Aug 09 14:58:26.882 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797449 8349451: Aug 09 14:58:26.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349452: Aug 09 14:58:26.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797449 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349453: Aug 09 14:58:26.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349454: Aug 09 14:58:26.897 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797450 SkillGroupNum=12 } 8349455: Aug 09 14:58:26.897 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797450 8349456: Aug 09 14:58:26.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349457: Aug 09 14:58:26.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797450 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:26 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349458: Aug 09 14:58:26.897 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349459: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797451 SkillGroupNum=13 } 8349460: Aug 09 14:58:26.913 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797451 8349461: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349462: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797451 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349463: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349464: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797452 SkillGroupNum=14 } 8349465: Aug 09 14:58:26.913 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797452 8349466: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349467: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797452 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349468: Aug 09 14:58:26.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349469: Aug 09 14:58:26.928 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797453 SkillGroupNum=7 } 8349470: Aug 09 14:58:26.928 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797453 8349471: Aug 09 14:58:26.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349472: Aug 09 14:58:26.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797453 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349473: Aug 09 14:58:26.928 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349474: Aug 09 14:58:28.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601289 } 8349475: Aug 09 14:58:28.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349476: Aug 09 14:58:28.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601289 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349477: Aug 09 14:58:28.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349478: Aug 09 14:58:29.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=923 } 8349479: Aug 09 14:58:29.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349480: Aug 09 14:58:29.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=923 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349481: Aug 09 14:58:29.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349482: Aug 09 14:58:30.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=343 } 8349483: Aug 09 14:58:30.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349484: Aug 09 14:58:30.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=343 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349485: Aug 09 14:58:30.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349486: Aug 09 14:58:33.616 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601290, agentID=mfoltz } 8349487: Aug 09 14:58:33.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349488: Aug 09 14:58:33.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601290, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349489: Aug 09 14:58:33.616 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349490: Aug 09 14:58:33.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601291, agentID=sbee } 8349491: Aug 09 14:58:33.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349492: Aug 09 14:58:33.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601291, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349493: Aug 09 14:58:33.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349494: Aug 09 14:58:35.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601292, agentID=cangelini } 8349495: Aug 09 14:58:35.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349496: Aug 09 14:58:35.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601292, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349497: Aug 09 14:58:35.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349498: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797454 SkillGroupNum=10 } 8349499: Aug 09 14:58:36.944 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797454 8349500: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349501: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797454 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349502: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349503: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797455 SkillGroupNum=12 } 8349504: Aug 09 14:58:36.944 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797455 8349505: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349506: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797455 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:36 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349507: Aug 09 14:58:36.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349508: Aug 09 14:58:36.960 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797456 SkillGroupNum=13 } 8349509: Aug 09 14:58:36.960 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797456 8349510: Aug 09 14:58:36.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349511: Aug 09 14:58:36.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797456 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349512: Aug 09 14:58:36.960 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349513: Aug 09 14:58:36.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797457 SkillGroupNum=14 } 8349514: Aug 09 14:58:36.975 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797457 8349515: Aug 09 14:58:36.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349516: Aug 09 14:58:36.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797457 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349517: Aug 09 14:58:36.975 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349518: Aug 09 14:58:36.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797458 SkillGroupNum=7 } 8349519: Aug 09 14:58:36.991 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797458 8349520: Aug 09 14:58:36.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349521: Aug 09 14:58:36.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797458 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349522: Aug 09 14:58:36.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349523: Aug 09 14:58:43.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601293, agentID=mfoltz } 8349524: Aug 09 14:58:43.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349525: Aug 09 14:58:43.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601293, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349526: Aug 09 14:58:43.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349527: Aug 09 14:58:43.976 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601294, agentID=sbee } 8349528: Aug 09 14:58:43.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349529: Aug 09 14:58:43.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601294, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349530: Aug 09 14:58:43.976 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349531: Aug 09 14:58:44.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=400 } 8349532: Aug 09 14:58:44.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349533: Aug 09 14:58:44.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=400 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349534: Aug 09 14:58:44.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349535: Aug 09 14:58:46.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601295, agentID=cangelini } 8349536: Aug 09 14:58:46.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349537: Aug 09 14:58:46.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601295, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349538: Aug 09 14:58:46.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349539: Aug 09 14:58:46.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1019 } 8349540: Aug 09 14:58:46.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349541: Aug 09 14:58:46.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1019 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349542: Aug 09 14:58:46.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349543: Aug 09 14:58:46.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797459 SkillGroupNum=10 } 8349544: Aug 09 14:58:46.991 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797459 8349545: Aug 09 14:58:46.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349546: Aug 09 14:58:46.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797459 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349547: Aug 09 14:58:46.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349548: Aug 09 14:58:47.007 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797460 SkillGroupNum=12 } 8349549: Aug 09 14:58:47.007 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797460 8349550: Aug 09 14:58:47.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349551: Aug 09 14:58:47.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797460 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349552: Aug 09 14:58:47.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349553: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797461 SkillGroupNum=13 } 8349554: Aug 09 14:58:47.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797461 8349555: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349556: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797461 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349557: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349558: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797462 SkillGroupNum=14 } 8349559: Aug 09 14:58:47.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797462 8349560: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349561: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797462 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349562: Aug 09 14:58:47.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349563: Aug 09 14:58:47.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797463 SkillGroupNum=7 } 8349564: Aug 09 14:58:47.038 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797463 8349565: Aug 09 14:58:47.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349566: Aug 09 14:58:47.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797463 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349567: Aug 09 14:58:47.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349568: Aug 09 14:58:50.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54140 } 8349569: Aug 09 14:58:50.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349570: Aug 09 14:58:50.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54140 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349571: Aug 09 14:58:50.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349572: Aug 09 14:58:50.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=550 } 8349573: Aug 09 14:58:50.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349574: Aug 09 14:58:50.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=550 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349575: Aug 09 14:58:50.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349576: Aug 09 14:58:53.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797464 } 8349577: Aug 09 14:58:53.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349578: Aug 09 14:58:53.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797464 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349579: Aug 09 14:58:53.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349580: Aug 09 14:58:54.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601296, agentID=mfoltz } 8349581: Aug 09 14:58:54.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349582: Aug 09 14:58:54.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601296, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349583: Aug 09 14:58:54.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349584: Aug 09 14:58:54.163 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601297, agentID=sbee } 8349585: Aug 09 14:58:54.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349586: Aug 09 14:58:54.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601297, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349587: Aug 09 14:58:54.163 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349588: Aug 09 14:58:56.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601298, agentID=cangelini } 8349589: Aug 09 14:58:56.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349590: Aug 09 14:58:56.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601298, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349591: Aug 09 14:58:56.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349592: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797465 SkillGroupNum=10 } 8349593: Aug 09 14:58:57.054 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797465 8349594: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349595: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797465 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349596: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349597: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797466 SkillGroupNum=12 } 8349598: Aug 09 14:58:57.054 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797466 8349599: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349600: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797466 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349601: Aug 09 14:58:57.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349602: Aug 09 14:58:57.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797467 SkillGroupNum=13 } 8349603: Aug 09 14:58:57.070 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797467 8349604: Aug 09 14:58:57.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349605: Aug 09 14:58:57.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797467 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349606: Aug 09 14:58:57.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349607: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797468 SkillGroupNum=14 } 8349608: Aug 09 14:58:57.085 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797468 8349609: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349610: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797468 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349611: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349612: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797469 SkillGroupNum=7 } 8349613: Aug 09 14:58:57.085 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797469 8349614: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349615: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797469 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:58:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349616: Aug 09 14:58:57.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349617: Aug 09 14:58:58.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601299 } 8349618: Aug 09 14:58:58.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349619: Aug 09 14:58:58.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601299 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349620: Aug 09 14:58:58.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349621: Aug 09 14:58:59.663 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=924 } 8349622: Aug 09 14:58:59.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349623: Aug 09 14:58:59.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=924 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349624: Aug 09 14:58:59.663 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349625: Aug 09 14:59:00.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=344 } 8349626: Aug 09 14:59:00.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349627: Aug 09 14:59:00.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=344 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349628: Aug 09 14:59:00.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349629: Aug 09 14:59:04.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601300, agentID=mfoltz } 8349630: Aug 09 14:59:04.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349631: Aug 09 14:59:04.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601300, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349632: Aug 09 14:59:04.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349633: Aug 09 14:59:04.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601301, agentID=sbee } 8349634: Aug 09 14:59:04.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349635: Aug 09 14:59:04.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601301, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349636: Aug 09 14:59:04.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349637: Aug 09 14:59:06.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601302, agentID=cangelini } 8349638: Aug 09 14:59:06.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349639: Aug 09 14:59:06.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601302, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349640: Aug 09 14:59:06.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349641: Aug 09 14:59:07.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797470 SkillGroupNum=10 } 8349642: Aug 09 14:59:07.101 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797470 8349643: Aug 09 14:59:07.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349644: Aug 09 14:59:07.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797470 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349645: Aug 09 14:59:07.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349646: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797471 SkillGroupNum=12 } 8349647: Aug 09 14:59:07.117 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797471 8349648: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349649: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797471 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349650: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349651: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797472 SkillGroupNum=13 } 8349652: Aug 09 14:59:07.117 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797472 8349653: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349654: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797472 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349655: Aug 09 14:59:07.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349656: Aug 09 14:59:07.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797473 SkillGroupNum=14 } 8349657: Aug 09 14:59:07.132 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797473 8349658: Aug 09 14:59:07.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349659: Aug 09 14:59:07.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797473 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349660: Aug 09 14:59:07.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349661: Aug 09 14:59:07.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797474 SkillGroupNum=7 } 8349662: Aug 09 14:59:07.148 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797474 8349663: Aug 09 14:59:07.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349664: Aug 09 14:59:07.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797474 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349665: Aug 09 14:59:07.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349666: Aug 09 14:59:14.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601303, agentID=mfoltz } 8349667: Aug 09 14:59:14.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349668: Aug 09 14:59:14.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601303, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349669: Aug 09 14:59:14.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349670: Aug 09 14:59:14.664 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601304, agentID=sbee } 8349671: Aug 09 14:59:14.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349672: Aug 09 14:59:14.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601304, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349673: Aug 09 14:59:14.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349674: Aug 09 14:59:14.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=401 } 8349675: Aug 09 14:59:14.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349676: Aug 09 14:59:14.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=401 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349677: Aug 09 14:59:14.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349678: Aug 09 14:59:16.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1020 } 8349679: Aug 09 14:59:16.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349680: Aug 09 14:59:16.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1020 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349681: Aug 09 14:59:16.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349682: Aug 09 14:59:16.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601305, agentID=cangelini } 8349683: Aug 09 14:59:16.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349684: Aug 09 14:59:16.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601305, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349685: Aug 09 14:59:16.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349686: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797475 SkillGroupNum=10 } 8349687: Aug 09 14:59:17.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797475 8349688: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349689: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797475 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349690: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349691: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797476 SkillGroupNum=12 } 8349692: Aug 09 14:59:17.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797476 8349693: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349694: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797476 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349695: Aug 09 14:59:17.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349696: Aug 09 14:59:17.179 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797477 SkillGroupNum=13 } 8349697: Aug 09 14:59:17.179 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797477 8349698: Aug 09 14:59:17.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349699: Aug 09 14:59:17.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797477 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349700: Aug 09 14:59:17.179 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349701: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797478 SkillGroupNum=14 } 8349702: Aug 09 14:59:17.195 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797478 8349703: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349704: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797478 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349705: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349706: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797479 SkillGroupNum=7 } 8349707: Aug 09 14:59:17.195 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797479 8349708: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349709: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797479 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349710: Aug 09 14:59:17.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349711: Aug 09 14:59:20.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54141 } 8349712: Aug 09 14:59:20.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349713: Aug 09 14:59:20.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54141 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349714: Aug 09 14:59:20.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349715: Aug 09 14:59:20.179 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=551 } 8349716: Aug 09 14:59:20.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349717: Aug 09 14:59:20.179 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=551 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349718: Aug 09 14:59:20.179 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349719: Aug 09 14:59:23.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797480 } 8349720: Aug 09 14:59:23.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349721: Aug 09 14:59:23.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797480 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349722: Aug 09 14:59:23.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349723: Aug 09 14:59:24.773 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601306, agentID=mfoltz } 8349724: Aug 09 14:59:24.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349725: Aug 09 14:59:24.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601306, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349726: Aug 09 14:59:24.773 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349727: Aug 09 14:59:24.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601307, agentID=sbee } 8349728: Aug 09 14:59:24.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349729: Aug 09 14:59:24.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601307, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349730: Aug 09 14:59:24.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349731: Aug 09 14:59:25.414 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8349732: Aug 09 14:59:25.414 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8349733: Aug 09 14:59:27.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601308, agentID=cangelini } 8349734: Aug 09 14:59:27.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349735: Aug 09 14:59:27.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601308, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349736: Aug 09 14:59:27.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349737: Aug 09 14:59:27.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797481 SkillGroupNum=10 } 8349738: Aug 09 14:59:27.211 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797481 8349739: Aug 09 14:59:27.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349740: Aug 09 14:59:27.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797481 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349741: Aug 09 14:59:27.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349742: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797482 SkillGroupNum=12 } 8349743: Aug 09 14:59:27.226 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797482 8349744: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349745: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797482 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349746: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349747: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797483 SkillGroupNum=13 } 8349748: Aug 09 14:59:27.226 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797483 8349749: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349750: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797483 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349751: Aug 09 14:59:27.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349752: Aug 09 14:59:27.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797484 SkillGroupNum=14 } 8349753: Aug 09 14:59:27.242 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797484 8349754: Aug 09 14:59:27.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349755: Aug 09 14:59:27.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797484 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349756: Aug 09 14:59:27.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349757: Aug 09 14:59:27.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797485 SkillGroupNum=7 } 8349758: Aug 09 14:59:27.258 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797485 8349759: Aug 09 14:59:27.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349760: Aug 09 14:59:27.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797485 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349761: Aug 09 14:59:27.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349762: Aug 09 14:59:28.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601309 } 8349763: Aug 09 14:59:28.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349764: Aug 09 14:59:28.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601309 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349765: Aug 09 14:59:28.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349766: Aug 09 14:59:29.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=925 } 8349767: Aug 09 14:59:29.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349768: Aug 09 14:59:29.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=925 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349769: Aug 09 14:59:29.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349770: Aug 09 14:59:30.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=345 } 8349771: Aug 09 14:59:30.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349772: Aug 09 14:59:30.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=345 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349773: Aug 09 14:59:30.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349774: Aug 09 14:59:30.414 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8349775: Aug 09 14:59:30.414 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8349776: Aug 09 14:59:30.414 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8349777: Aug 09 14:59:30.414 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8349778: Aug 09 14:59:35.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601310, agentID=sbee } 8349779: Aug 09 14:59:35.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349780: Aug 09 14:59:35.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601310, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349781: Aug 09 14:59:35.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349782: Aug 09 14:59:35.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601311, agentID=mfoltz } 8349783: Aug 09 14:59:35.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349784: Aug 09 14:59:35.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601311, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349785: Aug 09 14:59:35.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349786: Aug 09 14:59:37.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797486 SkillGroupNum=10 } 8349787: Aug 09 14:59:37.258 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797486 8349788: Aug 09 14:59:37.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349789: Aug 09 14:59:37.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797486 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349790: Aug 09 14:59:37.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349791: Aug 09 14:59:37.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797487 SkillGroupNum=12 } 8349792: Aug 09 14:59:37.273 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797487 8349793: Aug 09 14:59:37.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349794: Aug 09 14:59:37.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797487 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349795: Aug 09 14:59:37.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349796: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797488 SkillGroupNum=13 } 8349797: Aug 09 14:59:37.289 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797488 8349798: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349799: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797488 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349800: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349801: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797489 SkillGroupNum=14 } 8349802: Aug 09 14:59:37.289 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797489 8349803: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349804: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797489 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349805: Aug 09 14:59:37.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349806: Aug 09 14:59:37.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797490 SkillGroupNum=7 } 8349807: Aug 09 14:59:37.305 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797490 8349808: Aug 09 14:59:37.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349809: Aug 09 14:59:37.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797490 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349810: Aug 09 14:59:37.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349811: Aug 09 14:59:37.508 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601312, agentID=cangelini } 8349812: Aug 09 14:59:37.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349813: Aug 09 14:59:37.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601312, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349814: Aug 09 14:59:37.508 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349815: Aug 09 14:59:44.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=402 } 8349816: Aug 09 14:59:44.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349817: Aug 09 14:59:44.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=402 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349818: Aug 09 14:59:44.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349819: Aug 09 14:59:45.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601313, agentID=sbee } 8349820: Aug 09 14:59:45.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349821: Aug 09 14:59:45.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601313, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349822: Aug 09 14:59:45.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349823: Aug 09 14:59:45.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601314, agentID=mfoltz } 8349824: Aug 09 14:59:45.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349825: Aug 09 14:59:45.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601314, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349826: Aug 09 14:59:45.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349827: Aug 09 14:59:46.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1021 } 8349828: Aug 09 14:59:46.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349829: Aug 09 14:59:46.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1021 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349830: Aug 09 14:59:46.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349831: Aug 09 14:59:47.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797491 SkillGroupNum=10 } 8349832: Aug 09 14:59:47.321 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797491 8349833: Aug 09 14:59:47.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349834: Aug 09 14:59:47.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797491 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349835: Aug 09 14:59:47.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349836: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797492 SkillGroupNum=12 } 8349837: Aug 09 14:59:47.336 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797492 8349838: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349839: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797492 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349840: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349841: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797493 SkillGroupNum=13 } 8349842: Aug 09 14:59:47.336 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797493 8349843: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349844: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797493 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349845: Aug 09 14:59:47.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349846: Aug 09 14:59:47.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797494 SkillGroupNum=14 } 8349847: Aug 09 14:59:47.352 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797494 8349848: Aug 09 14:59:47.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349849: Aug 09 14:59:47.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797494 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349850: Aug 09 14:59:47.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349851: Aug 09 14:59:47.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797495 SkillGroupNum=7 } 8349852: Aug 09 14:59:47.367 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797495 8349853: Aug 09 14:59:47.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349854: Aug 09 14:59:47.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797495 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349855: Aug 09 14:59:47.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349856: Aug 09 14:59:47.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601315, agentID=cangelini } 8349857: Aug 09 14:59:47.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349858: Aug 09 14:59:47.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601315, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349859: Aug 09 14:59:47.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349860: Aug 09 14:59:50.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54142 } 8349861: Aug 09 14:59:50.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349862: Aug 09 14:59:50.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54142 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349863: Aug 09 14:59:50.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8349864: Aug 09 14:59:50.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=552 } 8349865: Aug 09 14:59:50.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349866: Aug 09 14:59:50.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=552 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349867: Aug 09 14:59:50.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8349868: Aug 09 14:59:53.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797496 } 8349869: Aug 09 14:59:53.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349870: Aug 09 14:59:53.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797496 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349871: Aug 09 14:59:53.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349872: Aug 09 14:59:55.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601316, agentID=sbee } 8349873: Aug 09 14:59:55.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349874: Aug 09 14:59:55.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601316, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349875: Aug 09 14:59:55.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349876: Aug 09 14:59:55.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601317, agentID=mfoltz } 8349877: Aug 09 14:59:55.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349878: Aug 09 14:59:55.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601317, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349879: Aug 09 14:59:55.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349880: Aug 09 14:59:57.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797497 SkillGroupNum=10 } 8349881: Aug 09 14:59:57.368 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797497 8349882: Aug 09 14:59:57.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349883: Aug 09 14:59:57.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797497 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349884: Aug 09 14:59:57.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349885: Aug 09 14:59:57.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797498 SkillGroupNum=12 } 8349886: Aug 09 14:59:57.383 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797498 8349887: Aug 09 14:59:57.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349888: Aug 09 14:59:57.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797498 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349889: Aug 09 14:59:57.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349890: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797499 SkillGroupNum=13 } 8349891: Aug 09 14:59:57.399 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797499 8349892: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349893: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797499 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349894: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349895: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797500 SkillGroupNum=14 } 8349896: Aug 09 14:59:57.399 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797500 8349897: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349898: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797500 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349899: Aug 09 14:59:57.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349900: Aug 09 14:59:57.414 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797501 SkillGroupNum=7 } 8349901: Aug 09 14:59:57.414 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797501 8349902: Aug 09 14:59:57.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349903: Aug 09 14:59:57.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797501 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 14:59:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349904: Aug 09 14:59:57.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349905: Aug 09 14:59:57.961 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601318, agentID=cangelini } 8349906: Aug 09 14:59:57.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349907: Aug 09 14:59:57.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601318, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349908: Aug 09 14:59:57.961 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349909: Aug 09 14:59:58.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601319 } 8349910: Aug 09 14:59:58.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349911: Aug 09 14:59:58.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601319 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349912: Aug 09 14:59:58.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349913: Aug 09 14:59:59.696 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=926 } 8349914: Aug 09 14:59:59.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349915: Aug 09 14:59:59.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=926 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349916: Aug 09 14:59:59.696 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8349917: Aug 09 15:00:00.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=346 } 8349918: Aug 09 15:00:00.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349919: Aug 09 15:00:00.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=346 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349920: Aug 09 15:00:00.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8349921: Aug 09 15:00:05.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601320, agentID=sbee } 8349922: Aug 09 15:00:05.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349923: Aug 09 15:00:05.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601320, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349924: Aug 09 15:00:05.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349925: Aug 09 15:00:05.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601321, agentID=mfoltz } 8349926: Aug 09 15:00:05.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349927: Aug 09 15:00:05.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601321, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349928: Aug 09 15:00:05.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349929: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797502 SkillGroupNum=10 } 8349930: Aug 09 15:00:07.430 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797502 8349931: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349932: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797502 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349933: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349934: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797503 SkillGroupNum=12 } 8349935: Aug 09 15:00:07.430 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797503 8349936: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349937: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797503 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349938: Aug 09 15:00:07.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349939: Aug 09 15:00:07.446 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797504 SkillGroupNum=13 } 8349940: Aug 09 15:00:07.446 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797504 8349941: Aug 09 15:00:07.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349942: Aug 09 15:00:07.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797504 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349943: Aug 09 15:00:07.446 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349944: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797505 SkillGroupNum=14 } 8349945: Aug 09 15:00:07.462 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797505 8349946: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349947: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797505 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349948: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349949: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797506 SkillGroupNum=7 } 8349950: Aug 09 15:00:07.462 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797506 8349951: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349952: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797506 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349953: Aug 09 15:00:07.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349954: Aug 09 15:00:08.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601322, agentID=cangelini } 8349955: Aug 09 15:00:08.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349956: Aug 09 15:00:08.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601322, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349957: Aug 09 15:00:08.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349958: Aug 09 15:00:14.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=403 } 8349959: Aug 09 15:00:14.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349960: Aug 09 15:00:14.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=403 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349961: Aug 09 15:00:14.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8349962: Aug 09 15:00:15.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601323, agentID=sbee } 8349963: Aug 09 15:00:15.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349964: Aug 09 15:00:15.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601323, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349965: Aug 09 15:00:15.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349966: Aug 09 15:00:16.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601324, agentID=mfoltz } 8349967: Aug 09 15:00:16.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8349968: Aug 09 15:00:16.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601324, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349969: Aug 09 15:00:16.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8349970: Aug 09 15:00:16.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1022 } 8349971: Aug 09 15:00:16.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8349972: Aug 09 15:00:16.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1022 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349973: Aug 09 15:00:16.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8349974: Aug 09 15:00:17.477 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797507 SkillGroupNum=10 } 8349975: Aug 09 15:00:17.477 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797507 8349976: Aug 09 15:00:17.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349977: Aug 09 15:00:17.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797507 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349978: Aug 09 15:00:17.477 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349979: Aug 09 15:00:17.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797508 SkillGroupNum=12 } 8349980: Aug 09 15:00:17.493 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797508 8349981: Aug 09 15:00:17.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349982: Aug 09 15:00:17.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797508 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349983: Aug 09 15:00:17.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349984: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797509 SkillGroupNum=13 } 8349985: Aug 09 15:00:17.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797509 8349986: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349987: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797509 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349988: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349989: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797510 SkillGroupNum=14 } 8349990: Aug 09 15:00:17.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797510 8349991: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349992: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797510 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349993: Aug 09 15:00:17.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349994: Aug 09 15:00:17.524 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797511 SkillGroupNum=7 } 8349995: Aug 09 15:00:17.524 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797511 8349996: Aug 09 15:00:17.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8349997: Aug 09 15:00:17.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797511 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349998: Aug 09 15:00:17.524 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8349999: Aug 09 15:00:18.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601325, agentID=cangelini } 8350000: Aug 09 15:00:18.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350001: Aug 09 15:00:18.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601325, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350002: Aug 09 15:00:18.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350003: Aug 09 15:00:20.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54143 } 8350004: Aug 09 15:00:20.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350005: Aug 09 15:00:20.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54143 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350006: Aug 09 15:00:20.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350007: Aug 09 15:00:20.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=553 } 8350008: Aug 09 15:00:20.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350009: Aug 09 15:00:20.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=553 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350010: Aug 09 15:00:20.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350011: Aug 09 15:00:23.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797512 } 8350012: Aug 09 15:00:23.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350013: Aug 09 15:00:23.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797512 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350014: Aug 09 15:00:23.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350015: Aug 09 15:00:26.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601326, agentID=sbee } 8350016: Aug 09 15:00:26.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350017: Aug 09 15:00:26.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601326, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350018: Aug 09 15:00:26.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350019: Aug 09 15:00:26.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601327, agentID=mfoltz } 8350020: Aug 09 15:00:26.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350021: Aug 09 15:00:26.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601327, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350022: Aug 09 15:00:26.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350023: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797513 SkillGroupNum=10 } 8350024: Aug 09 15:00:27.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797513 8350025: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350026: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797513 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350027: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350028: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797514 SkillGroupNum=12 } 8350029: Aug 09 15:00:27.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797514 8350030: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350031: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797514 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350032: Aug 09 15:00:27.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350033: Aug 09 15:00:27.556 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797515 SkillGroupNum=13 } 8350034: Aug 09 15:00:27.556 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797515 8350035: Aug 09 15:00:27.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350036: Aug 09 15:00:27.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797515 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350037: Aug 09 15:00:27.556 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350038: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797516 SkillGroupNum=14 } 8350039: Aug 09 15:00:27.571 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797516 8350040: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350041: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797516 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350042: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350043: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797517 SkillGroupNum=7 } 8350044: Aug 09 15:00:27.571 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797517 8350045: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350046: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797517 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350047: Aug 09 15:00:27.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350048: Aug 09 15:00:28.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601328 } 8350049: Aug 09 15:00:28.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350050: Aug 09 15:00:28.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601328 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350051: Aug 09 15:00:28.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350052: Aug 09 15:00:28.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601329, agentID=cangelini } 8350053: Aug 09 15:00:28.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350054: Aug 09 15:00:28.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601329, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350055: Aug 09 15:00:28.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350056: Aug 09 15:00:29.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=927 } 8350057: Aug 09 15:00:29.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350058: Aug 09 15:00:29.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=927 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350059: Aug 09 15:00:29.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350060: Aug 09 15:00:30.259 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=347 } 8350061: Aug 09 15:00:30.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350062: Aug 09 15:00:30.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=347 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350063: Aug 09 15:00:30.259 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350064: Aug 09 15:00:30.415 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8350065: Aug 09 15:00:30.415 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8350066: Aug 09 15:00:35.415 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8350067: Aug 09 15:00:35.415 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8350068: Aug 09 15:00:35.415 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8350069: Aug 09 15:00:35.415 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8350070: Aug 09 15:00:36.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601330, agentID=sbee } 8350071: Aug 09 15:00:36.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350072: Aug 09 15:00:36.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601330, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350073: Aug 09 15:00:36.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350074: Aug 09 15:00:36.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601331, agentID=mfoltz } 8350075: Aug 09 15:00:36.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350076: Aug 09 15:00:36.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601331, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350077: Aug 09 15:00:36.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350078: Aug 09 15:00:37.587 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797518 SkillGroupNum=10 } 8350079: Aug 09 15:00:37.587 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797518 8350080: Aug 09 15:00:37.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350081: Aug 09 15:00:37.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797518 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350082: Aug 09 15:00:37.587 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350083: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797519 SkillGroupNum=12 } 8350084: Aug 09 15:00:37.603 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797519 8350085: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350086: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797519 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350087: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350088: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797520 SkillGroupNum=13 } 8350089: Aug 09 15:00:37.603 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797520 8350090: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350091: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797520 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350092: Aug 09 15:00:37.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350093: Aug 09 15:00:37.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797521 SkillGroupNum=14 } 8350094: Aug 09 15:00:37.618 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797521 8350095: Aug 09 15:00:37.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350096: Aug 09 15:00:37.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797521 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350097: Aug 09 15:00:37.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350098: Aug 09 15:00:37.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797522 SkillGroupNum=7 } 8350099: Aug 09 15:00:37.634 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797522 8350100: Aug 09 15:00:37.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350101: Aug 09 15:00:37.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797522 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350102: Aug 09 15:00:37.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350103: Aug 09 15:00:39.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601332, agentID=cangelini } 8350104: Aug 09 15:00:39.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350105: Aug 09 15:00:39.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601332, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350106: Aug 09 15:00:39.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350107: Aug 09 15:00:44.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=404 } 8350108: Aug 09 15:00:44.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350109: Aug 09 15:00:44.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=404 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350110: Aug 09 15:00:44.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350111: Aug 09 15:00:46.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1023 } 8350112: Aug 09 15:00:46.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350113: Aug 09 15:00:46.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1023 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350114: Aug 09 15:00:46.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350115: Aug 09 15:00:46.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601333, agentID=sbee } 8350116: Aug 09 15:00:46.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350117: Aug 09 15:00:46.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601333, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350118: Aug 09 15:00:46.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350119: Aug 09 15:00:46.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601334, agentID=mfoltz } 8350120: Aug 09 15:00:46.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350121: Aug 09 15:00:46.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601334, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350122: Aug 09 15:00:46.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350123: Aug 09 15:00:47.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797523 SkillGroupNum=10 } 8350124: Aug 09 15:00:47.634 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797523 8350125: Aug 09 15:00:47.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350126: Aug 09 15:00:47.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797523 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350127: Aug 09 15:00:47.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350128: Aug 09 15:00:47.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797524 SkillGroupNum=12 } 8350129: Aug 09 15:00:47.650 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797524 8350130: Aug 09 15:00:47.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350131: Aug 09 15:00:47.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797524 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350132: Aug 09 15:00:47.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350133: Aug 09 15:00:47.665 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797525 SkillGroupNum=13 } 8350134: Aug 09 15:00:47.665 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797525 8350135: Aug 09 15:00:47.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350136: Aug 09 15:00:47.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797525 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350137: Aug 09 15:00:47.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350138: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797526 SkillGroupNum=14 } 8350139: Aug 09 15:00:47.681 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797526 8350140: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350141: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797526 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350142: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350143: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797527 SkillGroupNum=7 } 8350144: Aug 09 15:00:47.681 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797527 8350145: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350146: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797527 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350147: Aug 09 15:00:47.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350148: Aug 09 15:00:49.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601335, agentID=cangelini } 8350149: Aug 09 15:00:49.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350150: Aug 09 15:00:49.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601335, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350151: Aug 09 15:00:49.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350152: Aug 09 15:00:50.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54144 } 8350153: Aug 09 15:00:50.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350154: Aug 09 15:00:50.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54144 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350155: Aug 09 15:00:50.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350156: Aug 09 15:00:50.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=554 } 8350157: Aug 09 15:00:50.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350158: Aug 09 15:00:50.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=554 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350159: Aug 09 15:00:50.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350160: Aug 09 15:00:53.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797528 } 8350161: Aug 09 15:00:53.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350162: Aug 09 15:00:53.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797528 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350163: Aug 09 15:00:53.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350164: Aug 09 15:00:56.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601336, agentID=sbee } 8350165: Aug 09 15:00:56.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350166: Aug 09 15:00:56.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601336, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350167: Aug 09 15:00:56.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350168: Aug 09 15:00:57.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601337, agentID=mfoltz } 8350169: Aug 09 15:00:57.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350170: Aug 09 15:00:57.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601337, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350171: Aug 09 15:00:57.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350172: Aug 09 15:00:57.697 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797529 SkillGroupNum=10 } 8350173: Aug 09 15:00:57.697 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797529 8350174: Aug 09 15:00:57.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350175: Aug 09 15:00:57.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797529 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350176: Aug 09 15:00:57.697 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350177: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797530 SkillGroupNum=12 } 8350178: Aug 09 15:00:57.712 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797530 8350179: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350180: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797530 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:57 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350181: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350182: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797531 SkillGroupNum=13 } 8350183: Aug 09 15:00:57.712 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797531 8350184: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350185: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797531 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350186: Aug 09 15:00:57.712 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350187: Aug 09 15:00:57.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797532 SkillGroupNum=14 } 8350188: Aug 09 15:00:57.728 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797532 8350189: Aug 09 15:00:57.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350190: Aug 09 15:00:57.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797532 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350191: Aug 09 15:00:57.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350192: Aug 09 15:00:57.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797533 SkillGroupNum=7 } 8350193: Aug 09 15:00:57.744 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797533 8350194: Aug 09 15:00:57.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350195: Aug 09 15:00:57.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797533 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:00:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350196: Aug 09 15:00:57.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350197: Aug 09 15:00:58.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601338 } 8350198: Aug 09 15:00:58.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350199: Aug 09 15:00:58.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601338 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350200: Aug 09 15:00:58.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350201: Aug 09 15:00:59.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601339, agentID=cangelini } 8350202: Aug 09 15:00:59.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350203: Aug 09 15:00:59.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601339, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350204: Aug 09 15:00:59.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350205: Aug 09 15:00:59.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=928 } 8350206: Aug 09 15:00:59.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350207: Aug 09 15:00:59.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=928 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350208: Aug 09 15:00:59.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350209: Aug 09 15:01:00.259 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=348 } 8350210: Aug 09 15:01:00.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350211: Aug 09 15:01:00.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=348 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350212: Aug 09 15:01:00.259 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350213: Aug 09 15:01:06.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601340, agentID=sbee } 8350214: Aug 09 15:01:06.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350215: Aug 09 15:01:06.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601340, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350216: Aug 09 15:01:06.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350217: Aug 09 15:01:07.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601341, agentID=mfoltz } 8350218: Aug 09 15:01:07.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350219: Aug 09 15:01:07.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601341, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350220: Aug 09 15:01:07.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350221: Aug 09 15:01:07.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797534 SkillGroupNum=10 } 8350222: Aug 09 15:01:07.744 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797534 8350223: Aug 09 15:01:07.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350224: Aug 09 15:01:07.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797534 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350225: Aug 09 15:01:07.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350226: Aug 09 15:01:07.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797535 SkillGroupNum=12 } 8350227: Aug 09 15:01:07.760 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797535 8350228: Aug 09 15:01:07.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350229: Aug 09 15:01:07.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797535 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:07 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350230: Aug 09 15:01:07.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350231: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797536 SkillGroupNum=13 } 8350232: Aug 09 15:01:07.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797536 8350233: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350234: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797536 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350235: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350236: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797537 SkillGroupNum=14 } 8350237: Aug 09 15:01:07.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797537 8350238: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350239: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797537 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350240: Aug 09 15:01:07.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350241: Aug 09 15:01:07.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797538 SkillGroupNum=7 } 8350242: Aug 09 15:01:07.791 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797538 8350243: Aug 09 15:01:07.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350244: Aug 09 15:01:07.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797538 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350245: Aug 09 15:01:07.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350246: Aug 09 15:01:09.697 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601342, agentID=cangelini } 8350247: Aug 09 15:01:09.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350248: Aug 09 15:01:09.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601342, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350249: Aug 09 15:01:09.697 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350250: Aug 09 15:01:14.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=405 } 8350251: Aug 09 15:01:14.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350252: Aug 09 15:01:14.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=405 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350253: Aug 09 15:01:14.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350254: Aug 09 15:01:16.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1024 } 8350255: Aug 09 15:01:16.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350256: Aug 09 15:01:16.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1024 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350257: Aug 09 15:01:16.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350258: Aug 09 15:01:17.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601343, agentID=sbee } 8350259: Aug 09 15:01:17.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350260: Aug 09 15:01:17.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601343, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350261: Aug 09 15:01:17.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350262: Aug 09 15:01:17.494 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601344, agentID=mfoltz } 8350263: Aug 09 15:01:17.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350264: Aug 09 15:01:17.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601344, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350265: Aug 09 15:01:17.494 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350266: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797539 SkillGroupNum=10 } 8350267: Aug 09 15:01:17.807 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797539 8350268: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350269: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797539 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350270: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350271: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797540 SkillGroupNum=12 } 8350272: Aug 09 15:01:17.807 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797540 8350273: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350274: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797540 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:17 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350275: Aug 09 15:01:17.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350276: Aug 09 15:01:17.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797541 SkillGroupNum=13 } 8350277: Aug 09 15:01:17.822 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797541 8350278: Aug 09 15:01:17.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350279: Aug 09 15:01:17.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797541 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350280: Aug 09 15:01:17.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350281: Aug 09 15:01:17.838 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797542 SkillGroupNum=14 } 8350282: Aug 09 15:01:17.838 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797542 8350283: Aug 09 15:01:17.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350284: Aug 09 15:01:17.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797542 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350285: Aug 09 15:01:17.838 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350286: Aug 09 15:01:17.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797543 SkillGroupNum=7 } 8350287: Aug 09 15:01:17.853 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797543 8350288: Aug 09 15:01:17.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350289: Aug 09 15:01:17.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797543 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350290: Aug 09 15:01:17.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350291: Aug 09 15:01:19.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601345, agentID=cangelini } 8350292: Aug 09 15:01:19.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350293: Aug 09 15:01:19.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601345, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350294: Aug 09 15:01:19.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350295: Aug 09 15:01:20.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54145 } 8350296: Aug 09 15:01:20.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350297: Aug 09 15:01:20.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54145 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350298: Aug 09 15:01:20.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350299: Aug 09 15:01:20.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=555 } 8350300: Aug 09 15:01:20.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350301: Aug 09 15:01:20.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=555 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350302: Aug 09 15:01:20.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350303: Aug 09 15:01:23.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797544 } 8350304: Aug 09 15:01:23.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350305: Aug 09 15:01:23.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797544 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350306: Aug 09 15:01:23.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350307: Aug 09 15:01:27.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601346, agentID=sbee } 8350308: Aug 09 15:01:27.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350309: Aug 09 15:01:27.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601346, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350310: Aug 09 15:01:27.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350311: Aug 09 15:01:27.729 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601347, agentID=mfoltz } 8350312: Aug 09 15:01:27.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350313: Aug 09 15:01:27.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601347, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350314: Aug 09 15:01:27.729 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350315: Aug 09 15:01:27.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797545 SkillGroupNum=10 } 8350316: Aug 09 15:01:27.854 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797545 8350317: Aug 09 15:01:27.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350318: Aug 09 15:01:27.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797545 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350319: Aug 09 15:01:27.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350320: Aug 09 15:01:27.869 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797546 SkillGroupNum=12 } 8350321: Aug 09 15:01:27.869 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797546 8350322: Aug 09 15:01:27.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350323: Aug 09 15:01:27.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797546 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:27 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350324: Aug 09 15:01:27.869 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350325: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797547 SkillGroupNum=13 } 8350326: Aug 09 15:01:27.885 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797547 8350327: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350328: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797547 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350329: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350330: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797548 SkillGroupNum=14 } 8350331: Aug 09 15:01:27.885 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797548 8350332: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350333: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797548 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350334: Aug 09 15:01:27.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350335: Aug 09 15:01:27.901 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797549 SkillGroupNum=7 } 8350336: Aug 09 15:01:27.901 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797549 8350337: Aug 09 15:01:27.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350338: Aug 09 15:01:27.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797549 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350339: Aug 09 15:01:27.901 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350340: Aug 09 15:01:28.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601348 } 8350341: Aug 09 15:01:28.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350342: Aug 09 15:01:28.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601348 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350343: Aug 09 15:01:28.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350344: Aug 09 15:01:29.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=929 } 8350345: Aug 09 15:01:29.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350346: Aug 09 15:01:29.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=929 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350347: Aug 09 15:01:29.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350348: Aug 09 15:01:30.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601349, agentID=cangelini } 8350349: Aug 09 15:01:30.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350350: Aug 09 15:01:30.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601349, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350351: Aug 09 15:01:30.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350352: Aug 09 15:01:30.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=349 } 8350353: Aug 09 15:01:30.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350354: Aug 09 15:01:30.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=349 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350355: Aug 09 15:01:30.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350356: Aug 09 15:01:35.416 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8350357: Aug 09 15:01:35.416 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8350358: Aug 09 15:01:37.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601350, agentID=sbee } 8350359: Aug 09 15:01:37.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350360: Aug 09 15:01:37.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601350, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350361: Aug 09 15:01:37.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350362: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797550 SkillGroupNum=10 } 8350363: Aug 09 15:01:37.916 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797550 8350364: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350365: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797550 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350366: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350367: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797551 SkillGroupNum=12 } 8350368: Aug 09 15:01:37.916 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797551 8350369: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350370: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797551 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:37 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350371: Aug 09 15:01:37.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350372: Aug 09 15:01:37.932 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797552 SkillGroupNum=13 } 8350373: Aug 09 15:01:37.932 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797552 8350374: Aug 09 15:01:37.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350375: Aug 09 15:01:37.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797552 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350376: Aug 09 15:01:37.932 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350377: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797553 SkillGroupNum=14 } 8350378: Aug 09 15:01:37.948 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797553 8350379: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350380: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797553 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350381: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350382: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797554 SkillGroupNum=7 } 8350383: Aug 09 15:01:37.948 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797554 8350384: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350385: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797554 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350386: Aug 09 15:01:37.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350387: Aug 09 15:01:37.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601351, agentID=mfoltz } 8350388: Aug 09 15:01:37.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350389: Aug 09 15:01:37.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601351, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350390: Aug 09 15:01:37.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350391: Aug 09 15:01:40.416 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8350392: Aug 09 15:01:40.416 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8350393: Aug 09 15:01:40.416 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8350394: Aug 09 15:01:40.416 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8350395: Aug 09 15:01:40.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601352, agentID=cangelini } 8350396: Aug 09 15:01:40.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350397: Aug 09 15:01:40.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601352, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350398: Aug 09 15:01:40.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350399: Aug 09 15:01:44.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=406 } 8350400: Aug 09 15:01:44.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350401: Aug 09 15:01:44.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=406 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350402: Aug 09 15:01:44.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350403: Aug 09 15:01:46.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1025 } 8350404: Aug 09 15:01:46.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350405: Aug 09 15:01:46.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1025 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350406: Aug 09 15:01:46.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350407: Aug 09 15:01:47.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601353, agentID=sbee } 8350408: Aug 09 15:01:47.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350409: Aug 09 15:01:47.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601353, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350410: Aug 09 15:01:47.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350411: Aug 09 15:01:47.963 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797555 SkillGroupNum=10 } 8350412: Aug 09 15:01:47.963 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797555 8350413: Aug 09 15:01:47.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350414: Aug 09 15:01:47.963 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797555 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350415: Aug 09 15:01:47.963 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350416: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797556 SkillGroupNum=12 } 8350417: Aug 09 15:01:47.979 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797556 8350418: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350419: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797556 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:47 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350420: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350421: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797557 SkillGroupNum=13 } 8350422: Aug 09 15:01:47.979 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797557 8350423: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350424: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797557 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350425: Aug 09 15:01:47.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350426: Aug 09 15:01:47.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797558 SkillGroupNum=14 } 8350427: Aug 09 15:01:47.995 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797558 8350428: Aug 09 15:01:47.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350429: Aug 09 15:01:47.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797558 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350430: Aug 09 15:01:47.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350431: Aug 09 15:01:48.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797559 SkillGroupNum=7 } 8350432: Aug 09 15:01:48.010 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797559 8350433: Aug 09 15:01:48.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350434: Aug 09 15:01:48.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797559 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350435: Aug 09 15:01:48.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350436: Aug 09 15:01:48.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601354, agentID=mfoltz } 8350437: Aug 09 15:01:48.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350438: Aug 09 15:01:48.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601354, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350439: Aug 09 15:01:48.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350440: Aug 09 15:01:50.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54146 } 8350441: Aug 09 15:01:50.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350442: Aug 09 15:01:50.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54146 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350443: Aug 09 15:01:50.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350444: Aug 09 15:01:50.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=556 } 8350445: Aug 09 15:01:50.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350446: Aug 09 15:01:50.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=556 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350447: Aug 09 15:01:50.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350448: Aug 09 15:01:50.667 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601355, agentID=cangelini } 8350449: Aug 09 15:01:50.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350450: Aug 09 15:01:50.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601355, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350451: Aug 09 15:01:50.667 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350452: Aug 09 15:01:53.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797560 } 8350453: Aug 09 15:01:53.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350454: Aug 09 15:01:53.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797560 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350455: Aug 09 15:01:53.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350456: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797561 SkillGroupNum=10 } 8350457: Aug 09 15:01:58.026 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797561 8350458: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350459: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797561 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350460: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350461: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797562 SkillGroupNum=12 } 8350462: Aug 09 15:01:58.026 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797562 8350463: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350464: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797562 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:58 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350465: Aug 09 15:01:58.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350466: Aug 09 15:01:58.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797563 SkillGroupNum=13 } 8350467: Aug 09 15:01:58.042 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797563 8350468: Aug 09 15:01:58.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350469: Aug 09 15:01:58.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797563 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350470: Aug 09 15:01:58.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350471: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797564 SkillGroupNum=14 } 8350472: Aug 09 15:01:58.057 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797564 8350473: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350474: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797564 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350475: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350476: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797565 SkillGroupNum=7 } 8350477: Aug 09 15:01:58.057 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797565 8350478: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350479: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797565 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:01:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350480: Aug 09 15:01:58.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350481: Aug 09 15:01:58.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601356, agentID=sbee } 8350482: Aug 09 15:01:58.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350483: Aug 09 15:01:58.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601356, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350484: Aug 09 15:01:58.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350485: Aug 09 15:01:58.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601357 } 8350486: Aug 09 15:01:58.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350487: Aug 09 15:01:58.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601357 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350488: Aug 09 15:01:58.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350489: Aug 09 15:01:58.495 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601358, agentID=mfoltz } 8350490: Aug 09 15:01:58.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350491: Aug 09 15:01:58.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601358, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350492: Aug 09 15:01:58.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350493: Aug 09 15:01:59.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=930 } 8350494: Aug 09 15:01:59.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350495: Aug 09 15:01:59.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=930 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350496: Aug 09 15:01:59.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350497: Aug 09 15:02:00.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=350 } 8350498: Aug 09 15:02:00.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350499: Aug 09 15:02:00.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=350 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350500: Aug 09 15:02:00.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350501: Aug 09 15:02:00.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601359, agentID=cangelini } 8350502: Aug 09 15:02:00.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350503: Aug 09 15:02:00.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601359, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350504: Aug 09 15:02:00.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350505: Aug 09 15:02:07.261 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542527261 8350506: Aug 09 15:02:07.261 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542527261 done. 8350507: Aug 09 15:02:08.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797566 SkillGroupNum=10 } 8350508: Aug 09 15:02:08.073 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797566 8350509: Aug 09 15:02:08.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350510: Aug 09 15:02:08.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797566 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350511: Aug 09 15:02:08.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350512: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797567 SkillGroupNum=12 } 8350513: Aug 09 15:02:08.089 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797567 8350514: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350515: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797567 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:08 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350516: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350517: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797568 SkillGroupNum=13 } 8350518: Aug 09 15:02:08.089 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797568 8350519: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350520: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797568 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350521: Aug 09 15:02:08.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350522: Aug 09 15:02:08.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797569 SkillGroupNum=14 } 8350523: Aug 09 15:02:08.104 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797569 8350524: Aug 09 15:02:08.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350525: Aug 09 15:02:08.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797569 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350526: Aug 09 15:02:08.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350527: Aug 09 15:02:08.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797570 SkillGroupNum=7 } 8350528: Aug 09 15:02:08.120 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797570 8350529: Aug 09 15:02:08.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350530: Aug 09 15:02:08.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797570 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350531: Aug 09 15:02:08.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350532: Aug 09 15:02:08.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601360, agentID=sbee } 8350533: Aug 09 15:02:08.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350534: Aug 09 15:02:08.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601360, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350535: Aug 09 15:02:08.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350536: Aug 09 15:02:08.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601361, agentID=mfoltz } 8350537: Aug 09 15:02:08.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350538: Aug 09 15:02:08.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601361, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350539: Aug 09 15:02:08.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350540: Aug 09 15:02:11.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601362, agentID=cangelini } 8350541: Aug 09 15:02:11.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350542: Aug 09 15:02:11.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601362, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350543: Aug 09 15:02:11.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350544: Aug 09 15:02:14.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=407 } 8350545: Aug 09 15:02:14.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350546: Aug 09 15:02:14.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=407 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350547: Aug 09 15:02:14.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350548: Aug 09 15:02:16.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1026 } 8350549: Aug 09 15:02:16.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350550: Aug 09 15:02:16.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1026 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350551: Aug 09 15:02:16.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350552: Aug 09 15:02:18.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797571 SkillGroupNum=10 } 8350553: Aug 09 15:02:18.120 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797571 8350554: Aug 09 15:02:18.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350555: Aug 09 15:02:18.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797571 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350556: Aug 09 15:02:18.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350557: Aug 09 15:02:18.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797572 SkillGroupNum=12 } 8350558: Aug 09 15:02:18.136 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797572 8350559: Aug 09 15:02:18.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350560: Aug 09 15:02:18.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797572 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:18 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350561: Aug 09 15:02:18.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350562: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797573 SkillGroupNum=13 } 8350563: Aug 09 15:02:18.151 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797573 8350564: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350565: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797573 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350566: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350567: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797574 SkillGroupNum=14 } 8350568: Aug 09 15:02:18.151 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797574 8350569: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350570: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797574 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350571: Aug 09 15:02:18.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350572: Aug 09 15:02:18.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797575 SkillGroupNum=7 } 8350573: Aug 09 15:02:18.167 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797575 8350574: Aug 09 15:02:18.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350575: Aug 09 15:02:18.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797575 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350576: Aug 09 15:02:18.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350577: Aug 09 15:02:18.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601363, agentID=sbee } 8350578: Aug 09 15:02:18.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350579: Aug 09 15:02:18.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601363, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350580: Aug 09 15:02:18.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350581: Aug 09 15:02:18.933 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601364, agentID=mfoltz } 8350582: Aug 09 15:02:18.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350583: Aug 09 15:02:18.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601364, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350584: Aug 09 15:02:18.933 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350585: Aug 09 15:02:20.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54147 } 8350586: Aug 09 15:02:20.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350587: Aug 09 15:02:20.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54147 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350588: Aug 09 15:02:20.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350589: Aug 09 15:02:20.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=557 } 8350590: Aug 09 15:02:20.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350591: Aug 09 15:02:20.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=557 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350592: Aug 09 15:02:20.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350593: Aug 09 15:02:21.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601365, agentID=cangelini } 8350594: Aug 09 15:02:21.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350595: Aug 09 15:02:21.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601365, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350596: Aug 09 15:02:21.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350597: Aug 09 15:02:23.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797576 } 8350598: Aug 09 15:02:23.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350599: Aug 09 15:02:23.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797576 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350600: Aug 09 15:02:23.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350601: Aug 09 15:02:28.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797577 SkillGroupNum=10 } 8350602: Aug 09 15:02:28.183 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797577 8350603: Aug 09 15:02:28.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350604: Aug 09 15:02:28.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797577 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350605: Aug 09 15:02:28.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350606: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797578 SkillGroupNum=12 } 8350607: Aug 09 15:02:28.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797578 8350608: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350609: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797578 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:28 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350610: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350611: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797579 SkillGroupNum=13 } 8350612: Aug 09 15:02:28.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797579 8350613: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350614: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797579 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350615: Aug 09 15:02:28.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350616: Aug 09 15:02:28.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797580 SkillGroupNum=14 } 8350617: Aug 09 15:02:28.214 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797580 8350618: Aug 09 15:02:28.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350619: Aug 09 15:02:28.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797580 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350620: Aug 09 15:02:28.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350621: Aug 09 15:02:28.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797581 SkillGroupNum=7 } 8350622: Aug 09 15:02:28.230 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797581 8350623: Aug 09 15:02:28.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350624: Aug 09 15:02:28.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797581 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350625: Aug 09 15:02:28.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350626: Aug 09 15:02:28.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601366 } 8350627: Aug 09 15:02:28.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350628: Aug 09 15:02:28.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601366 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350629: Aug 09 15:02:28.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350630: Aug 09 15:02:28.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601367, agentID=sbee } 8350631: Aug 09 15:02:28.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350632: Aug 09 15:02:28.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601367, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350633: Aug 09 15:02:28.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350634: Aug 09 15:02:29.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601368, agentID=mfoltz } 8350635: Aug 09 15:02:29.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350636: Aug 09 15:02:29.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601368, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350637: Aug 09 15:02:29.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350638: Aug 09 15:02:29.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=931 } 8350639: Aug 09 15:02:29.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350640: Aug 09 15:02:29.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=931 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350641: Aug 09 15:02:29.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350642: Aug 09 15:02:30.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=351 } 8350643: Aug 09 15:02:30.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350644: Aug 09 15:02:30.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=351 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350645: Aug 09 15:02:30.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350646: Aug 09 15:02:31.745 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601369, agentID=cangelini } 8350647: Aug 09 15:02:31.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350648: Aug 09 15:02:31.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601369, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350649: Aug 09 15:02:31.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350650: Aug 09 15:02:38.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797582 SkillGroupNum=10 } 8350651: Aug 09 15:02:38.230 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797582 8350652: Aug 09 15:02:38.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350653: Aug 09 15:02:38.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797582 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350654: Aug 09 15:02:38.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350655: Aug 09 15:02:38.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797583 SkillGroupNum=12 } 8350656: Aug 09 15:02:38.246 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797583 8350657: Aug 09 15:02:38.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350658: Aug 09 15:02:38.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797583 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:38 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350659: Aug 09 15:02:38.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350660: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797584 SkillGroupNum=13 } 8350661: Aug 09 15:02:38.261 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797584 8350662: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350663: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797584 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350664: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350665: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797585 SkillGroupNum=14 } 8350666: Aug 09 15:02:38.261 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797585 8350667: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350668: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797585 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350669: Aug 09 15:02:38.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350670: Aug 09 15:02:38.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797586 SkillGroupNum=7 } 8350671: Aug 09 15:02:38.277 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797586 8350672: Aug 09 15:02:38.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350673: Aug 09 15:02:38.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797586 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350674: Aug 09 15:02:38.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350675: Aug 09 15:02:38.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601370, agentID=sbee } 8350676: Aug 09 15:02:38.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350677: Aug 09 15:02:38.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601370, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350678: Aug 09 15:02:38.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350679: Aug 09 15:02:39.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601371, agentID=mfoltz } 8350680: Aug 09 15:02:39.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350681: Aug 09 15:02:39.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601371, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350682: Aug 09 15:02:39.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350683: Aug 09 15:02:40.418 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8350684: Aug 09 15:02:40.418 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8350685: Aug 09 15:02:41.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601372, agentID=cangelini } 8350686: Aug 09 15:02:41.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350687: Aug 09 15:02:41.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601372, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350688: Aug 09 15:02:41.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350689: Aug 09 15:02:44.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=408 } 8350690: Aug 09 15:02:44.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350691: Aug 09 15:02:44.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=408 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350692: Aug 09 15:02:44.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350693: Aug 09 15:02:45.418 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8350694: Aug 09 15:02:45.418 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8350695: Aug 09 15:02:45.418 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8350696: Aug 09 15:02:45.418 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8350697: Aug 09 15:02:46.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1027 } 8350698: Aug 09 15:02:46.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350699: Aug 09 15:02:46.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1027 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350700: Aug 09 15:02:46.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350701: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797587 SkillGroupNum=10 } 8350702: Aug 09 15:02:48.293 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797587 8350703: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350704: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797587 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350705: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350706: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797588 SkillGroupNum=12 } 8350707: Aug 09 15:02:48.293 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797588 8350708: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350709: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797588 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:48 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350710: Aug 09 15:02:48.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350711: Aug 09 15:02:48.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797589 SkillGroupNum=13 } 8350712: Aug 09 15:02:48.308 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797589 8350713: Aug 09 15:02:48.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350714: Aug 09 15:02:48.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797589 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350715: Aug 09 15:02:48.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350716: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797590 SkillGroupNum=14 } 8350717: Aug 09 15:02:48.324 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797590 8350718: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350719: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797590 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350720: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350721: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797591 SkillGroupNum=7 } 8350722: Aug 09 15:02:48.324 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797591 8350723: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350724: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797591 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350725: Aug 09 15:02:48.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350726: Aug 09 15:02:49.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601373, agentID=sbee } 8350727: Aug 09 15:02:49.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350728: Aug 09 15:02:49.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601373, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350729: Aug 09 15:02:49.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350730: Aug 09 15:02:49.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601374, agentID=mfoltz } 8350731: Aug 09 15:02:49.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350732: Aug 09 15:02:49.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601374, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350733: Aug 09 15:02:49.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350734: Aug 09 15:02:50.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54148 } 8350735: Aug 09 15:02:50.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350736: Aug 09 15:02:50.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54148 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350737: Aug 09 15:02:50.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8350738: Aug 09 15:02:50.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=558 } 8350739: Aug 09 15:02:50.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350740: Aug 09 15:02:50.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=558 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350741: Aug 09 15:02:50.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8350742: Aug 09 15:02:52.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601375, agentID=cangelini } 8350743: Aug 09 15:02:52.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350744: Aug 09 15:02:52.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601375, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350745: Aug 09 15:02:52.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350746: Aug 09 15:02:53.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797592 } 8350747: Aug 09 15:02:53.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350748: Aug 09 15:02:53.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797592 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350749: Aug 09 15:02:53.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350750: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=932,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=gwilk,agentDN=12100065,agentPwd=***** } 8350751: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:gwilk InvokeID:932 State:AVAILABLE Forced:False) 8350752: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8350753: Aug 09 15:02:57.605 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(gwilk) 8350754: Aug 09 15:02:57.605 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: gwilk, new state: AVAILABLE 8350755: Aug 09 15:02:57.605 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:gwilk) 8350756: Aug 09 15:02:57.605 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: gwilk because it's not a working outbound resource. 8350757: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8350758: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8350759: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8350760: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] monitoredDeviceDN:12100065, agentDN:12100065, agentID:gwilk, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = gwilk, agentExtension = 12100065, agentID_Long = gwilk } to outboundQ 8350761: Aug 09 15:02:57.605 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(gwilk) because there are no waiting contacts 8350762: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8350763: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] invokeID:932 } to outboundQ 8350764: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=gwilk, agentExtension=12100065, agentInstrument=null, agentID_Long=gwilk, duration=-1, nextAgentState=-1 to various sockets } 8350765: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8350766: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007213 Executing GetESDPropertiesStep 8350767: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=932 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350768: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007213 Executing InsertRsrcLongestAvailable 8350769: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350770: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350771: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350772: Aug 09 15:02:57.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350773: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007214 Executing GetESDPropertiesStep 8350774: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007214 Executing InsertRsrcLongestAvailable 8350775: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007215 Executing GetESDPropertiesStep 8350776: Aug 09 15:02:57.605 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007215 Executing InsertRsrcLongestAvailable 8350777: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk Contacts: 8350778: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk PrevState: AVAILABLE PrevStateSet:false 8350779: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8350780: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8350781: Aug 09 15:02:57.605 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global gwilk Order:11)(IT_Global ejcook Order:9)(IT_Global cross Order:4) 8350782: Aug 09 15:02:58.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601376 } 8350783: Aug 09 15:02:58.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350784: Aug 09 15:02:58.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601376 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350785: Aug 09 15:02:58.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350786: Aug 09 15:02:58.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797593 SkillGroupNum=10 } 8350787: Aug 09 15:02:58.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797593 8350788: Aug 09 15:02:58.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350789: Aug 09 15:02:58.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797593 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350790: Aug 09 15:02:58.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350791: Aug 09 15:02:58.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797594 SkillGroupNum=12 } 8350792: Aug 09 15:02:58.355 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797594 8350793: Aug 09 15:02:58.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350794: Aug 09 15:02:58.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797594 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:58 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350795: Aug 09 15:02:58.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350796: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797595 SkillGroupNum=13 } 8350797: Aug 09 15:02:58.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797595 8350798: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350799: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797595 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350800: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350801: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797596 SkillGroupNum=14 } 8350802: Aug 09 15:02:58.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797596 8350803: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350804: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797596 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350805: Aug 09 15:02:58.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350806: Aug 09 15:02:58.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797597 SkillGroupNum=7 } 8350807: Aug 09 15:02:58.387 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797597 8350808: Aug 09 15:02:58.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350809: Aug 09 15:02:58.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797597 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:02:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350810: Aug 09 15:02:58.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350811: Aug 09 15:02:59.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601377, agentID=sbee } 8350812: Aug 09 15:02:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350813: Aug 09 15:02:59.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601377, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350814: Aug 09 15:02:59.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350815: Aug 09 15:02:59.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=933 } 8350816: Aug 09 15:02:59.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350817: Aug 09 15:02:59.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=933 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350818: Aug 09 15:02:59.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8350819: Aug 09 15:02:59.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601378, agentID=mfoltz } 8350820: Aug 09 15:02:59.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350821: Aug 09 15:02:59.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601378, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350822: Aug 09 15:02:59.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350823: Aug 09 15:03:00.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=352 } 8350824: Aug 09 15:03:00.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350825: Aug 09 15:03:00.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=352 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350826: Aug 09 15:03:00.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350827: Aug 09 15:03:02.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601379, agentID=cangelini } 8350828: Aug 09 15:03:02.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350829: Aug 09 15:03:02.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601379, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350830: Aug 09 15:03:02.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350831: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797598 SkillGroupNum=10 } 8350832: Aug 09 15:03:08.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797598 8350833: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350834: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797598 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350835: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350836: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797599 SkillGroupNum=12 } 8350837: Aug 09 15:03:08.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797599 8350838: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350839: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797599 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:08 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350840: Aug 09 15:03:08.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350841: Aug 09 15:03:08.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797600 SkillGroupNum=13 } 8350842: Aug 09 15:03:08.418 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797600 8350843: Aug 09 15:03:08.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350844: Aug 09 15:03:08.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797600 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350845: Aug 09 15:03:08.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350846: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797601 SkillGroupNum=14 } 8350847: Aug 09 15:03:08.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797601 8350848: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350849: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797601 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350850: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350851: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797602 SkillGroupNum=7 } 8350852: Aug 09 15:03:08.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797602 8350853: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350854: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797602 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350855: Aug 09 15:03:08.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350856: Aug 09 15:03:09.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601380, agentID=sbee } 8350857: Aug 09 15:03:09.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350858: Aug 09 15:03:09.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601380, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350859: Aug 09 15:03:09.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350860: Aug 09 15:03:10.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601381, agentID=mfoltz } 8350861: Aug 09 15:03:10.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350862: Aug 09 15:03:10.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601381, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350863: Aug 09 15:03:10.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350864: Aug 09 15:03:10.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=52 type=SET_AGENT_STATE_REQ,invokeId=353,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=jcarls,agentDN=12102652,agentPwd=***** } 8350865: Aug 09 15:03:10.996 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:jcarls InvokeID:353 State:AVAILABLE Forced:False) 8350866: Aug 09 15:03:10.996 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8350867: Aug 09 15:03:10.996 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8350868: Aug 09 15:03:10.996 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8350869: Aug 09 15:03:10.996 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8350870: Aug 09 15:03:10.996 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8350871: Aug 09 15:03:10.996 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8350872: Aug 09 15:03:10.996 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8350873: Aug 09 15:03:10.996 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8350874: Aug 09 15:03:10.996 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8.160.30,port=54192,localport=42027] monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8350875: Aug 09 15:03:10.996 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8350876: Aug 09 15:03:10.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8350877: Aug 09 15:03:10.996 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.160.30,port=54192,localport=42027] invokeID:353 } to outboundQ 8350878: Aug 09 15:03:10.996 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8350879: Aug 09 15:03:10.996 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007216 Executing GetESDPropertiesStep 8350880: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350881: Aug 09 15:03:11.012 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007216 Executing InsertRsrcLongestAvailable 8350882: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350883: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8350884: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=353 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350885: Aug 09 15:03:11.012 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007217 Executing GetESDPropertiesStep 8350886: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350887: Aug 09 15:03:11.012 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007217 Executing InsertRsrcLongestAvailable 8350888: Aug 09 15:03:11.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8350889: Aug 09 15:03:11.012 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007218 Executing GetESDPropertiesStep 8350890: Aug 09 15:03:11.012 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007218 Executing InsertRsrcLongestAvailable 8350891: Aug 09 15:03:11.012 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts: 8350892: Aug 09 15:03:11.012 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: UNAVAILABLE PrevStateSet:false 8350893: Aug 09 15:03:11.012 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8350894: Aug 09 15:03:11.012 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8350895: Aug 09 15:03:11.012 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9)(IT_Global cross Order:4) 8350896: Aug 09 15:03:12.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601382, agentID=cangelini } 8350897: Aug 09 15:03:12.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8350898: Aug 09 15:03:12.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601382, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350899: Aug 09 15:03:12.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8350900: Aug 09 15:03:14.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=409 } 8350901: Aug 09 15:03:14.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350902: Aug 09 15:03:14.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=409 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350903: Aug 09 15:03:14.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8350904: Aug 09 15:03:16.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1028 } 8350905: Aug 09 15:03:16.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8350906: Aug 09 15:03:16.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1028 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350907: Aug 09 15:03:16.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8350908: Aug 09 15:03:18.340 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536725)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 4536725/5 CallCtlConnOfferedEv 8776:IPCC_devices [#167647] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8350909: Aug 09 15:03:18.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2828) from null 8350910: Aug 09 15:03:18.340 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2828,implId=4536725/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=null 8350911: Aug 09 15:03:18.340 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2828 : ContactSessionChanged received for App FW contact 2828, iefSourceContact is 88422805 [4536725/5] (2102) 8350912: Aug 09 15:03:18.340 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8350913: Aug 09 15:03:18.340 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536725)->ACTIVE]->OFFERED, CTI Port selected: TP[id=3,implId=919008000,state=IN_USE] 8350914: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536725/5 CallActiveEv [#167651] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 ConnCreatedEv 8776:IPCC_devices [#167652] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 ConnInProgressEv 8776:IPCC_devices [#167653] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 CallCtlConnOfferedEv 8776:IPCC_devices [#167654] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 ConnCreatedEv 8003251551: [#167655] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 ConnConnectedEv 8003251551: [#167656] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 CallCtlConnEstablishedEv 8003251551: [#167657] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536725/5 ConnCreatedEv 919008000:Chi_Phones [#167658] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8350915: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2828,implId=4536725/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003210,seq num=0,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8350916: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536725)->ACTIVE]->OFFERED has 1 current sessions active. 8350917: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID: 2828, MediaID: 4536725/5 CallCtlConnOfferedEv received for CTI Port: 919008000, lastRedirectedAddress: 8776 8350918: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536725/5 ConnInProgressEv 919008000:Chi_Phones [#167659] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 4536725/5 CallCtlConnOfferedEv 919008000:Chi_Phones [#167660] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8350919: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Got (P1-JtapiUser_1) 4536725/5 CallObservationEndedEv [#167671] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8350920: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:RP[num=8776], conn=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536725)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 4536725/5 CallCtlConnDisconnectedEv 8776:IPCC_devices [#167673] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8350921: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID: 2828, MediaID: 4536725/5 Accepting call for CTI Route Point: 8776 on CTI Port: 919008000, ciscoCause=0 8350922: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003210,seq num=0,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8350923: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5, TerminalConnection to Terminal: IT__919008000 is RINGING, [919008000:Chi_Phones/(P1-JtapiUser_1) GCID=(5,4536725)->ACTIVE]->ALERTING 8350924: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8350925: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003210,seq num=0,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8350926: Aug 09 15:03:18.356 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2828 : ContactAttributed received for App FW contact 2828, iefSourceContact is 88422805 [4536725/5] (2102) 8350927: Aug 09 15:03:18.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 associated with Task ID: 73000007219 8350928: Aug 09 15:03:18.356 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8350929: Aug 09 15:03:18.356 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8350930: Aug 09 15:03:18.356 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8350931: Aug 09 15:03:18.356 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536725/5, 919008000) 8350932: Aug 09 15:03:18.356 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008000 contact ID: 4536725/5 8350933: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns null 8350934: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 4536725/5 (88422805) to session 80000003210 8350935: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(4536725/5/88422805, 88422805 [4536725/5]) 8350936: Aug 09 15:03:18.371 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007219 Executing AcceptStep 8350937: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2828 8350938: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003210 session seq num 0 8350939: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2828 8350940: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008000 contact type IAQ Secondary call ID 4536725/5 session 80000003210 session seq num 0 isRedirectFromWF false 8350941: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:18 CDT 2012 8350942: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8350943: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008000:false 8350944: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 88422805 Contact Type:IAQ 8350945: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422805, callType: 1, connDeviceID: 919008000, ani: 8003251551, dnis: 8776, dialedNumber: 8776, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8350946: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8350947: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88422805, calledPartyDisposition: 0, connectionDeviceID: 919008000, ani: 8003251551, dnis: 8776, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8350948: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:18 CDT 2012 8350949: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8350950: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88422805, resource: 919008000, ESD: -1 Contact Type:IAQ 8350951: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 88422805 to table 8350952: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8350953: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8350954: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8003251551:false 8350955: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8350956: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008000:false 8350957: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88422805, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008000, alertingDeviceID: 919008000, callingDeviceID: 8003251551, calledDeviceID: 919008000, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 8003251551, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8350958: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8350959: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422805, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008000, alertingDeviceID: 919008000, callingDeviceID: 8003251551, calledDeviceID: 919008000, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 8003251551, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8350960: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8350961: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8350962: Aug 09 15:03:18.371 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, TerminalConnection to Terminal: IT__919008000 is ACTIVE 8350963: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2828 : ContactAccepted received for App FW contact 2828, iefSourceContact is 88422805 [4536725/5] (2102) 8350964: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:4536725/5 Type:IAQ) 8350965: Aug 09 15:03:18.371 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=80000003210,seq num=0,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8350966: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8350967: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008000 8350968: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536725/5, 919008000) 8350969: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008000 contact ID: 4536725/5 8350970: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2828 8350971: Aug 09 15:03:18.371 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008000 contact type IAQ session 80000003210 session seq num 0 8350972: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:18 CDT 2012 8350973: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8350974: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88422805, resource: 919008000, ESD: -1 Contact Type:IAQ 8350975: Aug 09 15:03:18.371 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 88422805, resource: 919008000, ESD: -1 Contact Type:IAQ because resource is a CTI port 8350976: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8350977: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8350978: Aug 09 15:03:18.371 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8003251551:false 8350979: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88422805, monitoredDeviceDN: 919008000, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008000, callingDeviceID: 8003251551, calledDeviceID: 919008000, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8350980: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8350981: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422805, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008000, answeringDeviceID: 919008000, calledDeviceID: 919008000, callingDeviceID: 8003251551, lastRedirectDeviceID: null to various sockets } 8350982: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8350983: Aug 09 15:03:18.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8350984: Aug 09 15:03:18.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797603 SkillGroupNum=10 } 8350985: Aug 09 15:03:18.449 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797603 8350986: Aug 09 15:03:18.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350987: Aug 09 15:03:18.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797603 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350988: Aug 09 15:03:18.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350989: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797604 SkillGroupNum=12 } 8350990: Aug 09 15:03:18.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797604 8350991: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350992: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797604 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=4 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:18 CDT 2012 totalCall=41 oldestCallInQueue =0 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350993: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350994: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797605 SkillGroupNum=13 } 8350995: Aug 09 15:03:18.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797605 8350996: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8350997: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797605 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=4 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350998: Aug 09 15:03:18.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8350999: Aug 09 15:03:18.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797606 SkillGroupNum=14 } 8351000: Aug 09 15:03:18.481 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797606 8351001: Aug 09 15:03:18.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351002: Aug 09 15:03:18.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797606 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=4 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351003: Aug 09 15:03:18.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351004: Aug 09 15:03:18.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797607 SkillGroupNum=7 } 8351005: Aug 09 15:03:18.496 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797607 8351006: Aug 09 15:03:18.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351007: Aug 09 15:03:18.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797607 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351008: Aug 09 15:03:18.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351009: Aug 09 15:03:18.543 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8351010: Aug 09 15:03:18.543 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8351011: Aug 09 15:03:18.543 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8351012: Aug 09 15:03:18.543 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007219 Executing OutputStep 8351013: Aug 09 15:03:18.543 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007219 OutputStep: myExecute 8351014: Aug 09 15:03:19.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601383, agentID=sbee } 8351015: Aug 09 15:03:19.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351016: Aug 09 15:03:19.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601383, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351017: Aug 09 15:03:19.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351018: Aug 09 15:03:20.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54149 } 8351019: Aug 09 15:03:20.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351020: Aug 09 15:03:20.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54149 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351021: Aug 09 15:03:20.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351022: Aug 09 15:03:20.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=559 } 8351023: Aug 09 15:03:20.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351024: Aug 09 15:03:20.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=559 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351025: Aug 09 15:03:20.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351026: Aug 09 15:03:20.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601384, agentID=mfoltz } 8351027: Aug 09 15:03:20.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351028: Aug 09 15:03:20.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601384, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351029: Aug 09 15:03:20.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351030: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing GetCallContactInfoStep (HandledSessionStep) 8351031: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 8003251551 8351032: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8351033: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing Set Enterprise Call Info 8351034: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Set Enterprise Call Info: Set 1 call variable(s). 8351035: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Set Enterprise Call Info: Set 0 expanded call variable(s). 8351036: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing GetCallContactInfoStep (HandledSessionStep) 8351037: Aug 09 15:03:21.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351038: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 8776 8351039: Aug 09 15:03:21.434 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8351040: Aug 09 15:03:21.434 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2828 8351041: Aug 09 15:03:21.434 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003210 session seq num 0 8351042: Aug 09 15:03:21.434 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422805, newConnectionCallID: 88422805, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/8003251551, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8351043: Aug 09 15:03:21.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8351044: Aug 09 15:03:21.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88422805, newConnectionDeviceIDType: 0, newConnectionCallID: 88422805, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/8003251551, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8351045: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351046: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351047: Aug 09 15:03:21.450 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007219 Execution of Cache Document Step started. 8351048: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 Get Reporting Statistic: Executing the step ... 8351049: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8351050: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007219 The value of Statistic Variable of Get Reporting Statistics Step is 1 8351051: Aug 09 15:03:21.450 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007219 Executing Create Generated Prompt Step 8351052: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 Get Reporting Statistic: Executing the step ... 8351053: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8351054: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007219 The value of Statistic Variable of Get Reporting Statistics Step is 0 8351055: Aug 09 15:03:21.450 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007219 Executing Create Generated Prompt Step 8351056: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 SelectResourceStep: Executing SelectResourceStep 8351057: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 SelectResourceStep: Checking if rsrc allocated 8351058: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 SelectResourceStep: calling rm.allocateResource() for icdContact 88422805 [4536725/5] (2102) for CSQ12 8351059: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(88422805 [4536725/5]) 8351060: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2828 CallID:4536725/5) 8351061: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2828 CallID:4536725/5)) 8351062: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .enqueue(12) 8351063: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .enqueue(12)(Queue ID:851) 8351064: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2828 8351065: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8351066: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Agent cross.allocateRsrc(88422805) 8351067: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setAllocatedResource(cross) 8351068: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 88422805[4536725/5] (2102) 8351069: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .addAssociatedResource(cross) 8351070: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007220 Executing GetESDPropertiesStep 8351071: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8351072: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007220 Executing InsertContactFIFOStep 8351073: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Agent cross .setWrapupData(4536725/5, null) 8351074: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8351075: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003210 session seq num 0 8351076: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 SelectResourceStep: Found available resource 8351077: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351078: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8351079: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536725/5 8351080: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219 SelectResourceStep: Connect option false, return SELECTED branch 8351081: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8351082: Aug 09 15:03:21.450 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing UnholdStep 8351083: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:21 CDT 2012 8351084: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8351085: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219Connect Step: Executing ConnectStep 8351086: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351087: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219Connect Step: Connecting to resource: cross 8351088: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 88422805, CSQ: 12 Contact Type:IAQ 8351089: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8351090: Aug 09 15:03:21.450 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219Connect Step: Performing consult 8351091: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 88422805 8351092: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setProcessSessionCancelledExecuted(false) 8351093: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8351094: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351095: Aug 09 15:03:21.450 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:88422805 8351096: Aug 09 15:03:21.450 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536725/5 8351097: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351098: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8003251551:false 8351099: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351100: Aug 09 15:03:21.450 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, transfer(12103007, 10000, ACKNOWLEDGED) 8351101: Aug 09 15:03:21.450 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8776:true 8351102: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422805, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 8003251551, calledDeviceID: 8776 } to outboundQ 8351103: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8351104: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422805, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008000, queueDeviceID: 12, calledDeviceID: 8776, callingDeviceID: 8003251551, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8351105: Aug 09 15:03:21.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351106: Aug 09 15:03:21.450 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8351107: Aug 09 15:03:21.450 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8351108: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, TerminalConnection to Terminal: IT__919008000 is HELD 8351109: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 ConsultCallActive [#167692] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 ConnCreatedEv 919008000:Chi_Phones [#167693] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 ConnConnectedEv 919008000:Chi_Phones [#167694] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 CallCtlConnInitiatedEv 919008000:Chi_Phones [#167695] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 TermConnCreatedEv IT__919008000 [#167696] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 TermConnActiveEv IT__919008000 [#167697] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 CallCtlTermConnTalkingEv IT__919008000 [#167698] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, events on the AddressCallObserver. 8351110: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConsultCallActive [#167692] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351111: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnCreatedEv 919008000:Chi_Phones [#167693] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351112: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnConnectedEv 919008000:Chi_Phones [#167694] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351113: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnInitiatedEv 919008000:Chi_Phones [#167695] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351114: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 TermConnCreatedEv IT__919008000 [#167696] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12 8351115: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 TermConnActiveEv IT__919008000 [#167697] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351116: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlTermConnTalkingEv IT__919008000 [#167698] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8351117: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 CallCtlConnDialingEv 919008000:Chi_Phones [#167699] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351118: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnDialingEv 919008000:Chi_Phones [#167699] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351119: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 CallCtlConnEstablishedEv 919008000:Chi_Phones [#167700] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 ConnCreatedEv 12103007: [#167701] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351120: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnEstablishedEv 919008000:Chi_Phones [#167700] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351121: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnCreatedEv 12103007: [#167701] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351122: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 ConnInProgressEv 12103007: [#167702] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 CallCtlConnOfferedEv 12103007: [#167703] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351123: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnInProgressEv 12103007: [#167702] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351124: Aug 09 15:03:21.465 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnOfferedEv 12103007: [#167703] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351125: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962930 [185714/1], address 919008000, calling party 919008000, and called party 12103007 8351126: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962930 [185714/1] and agent null being ignored because orig isn't a logged in agent 8351127: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16962930 [185714/1] and agent cross 8351128: Aug 09 15:03:21.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351129: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185714/1 12103007 8351130: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8351131: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:classifyCall 185714/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8351132: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:cross ID:185714/1 Type:PRIMARY CONSULT) 8351133: Aug 09 15:03:21.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351134: Aug 09 15:03:21.481 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536725/5 8351135: Aug 09 15:03:21.481 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2828 8351136: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422805 [4536725/5] Contact Class:IAQ App Contact Id:2828 8351137: Aug 09 15:03:21.481 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT Secondary call ID 185714/1 session 80000003210 session seq num 0 isRedirectFromWF false 8351138: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351139: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351140: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351141: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351142: Aug 09 15:03:21.481 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:21 CDT 2012 8351143: Aug 09 15:03:21.481 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351144: Aug 09 15:03:21.481 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88422805, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8351145: Aug 09 15:03:21.481 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351146: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8351147: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8003251551:false 8351148: Aug 09 15:03:21.481 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8351149: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88422805, skillGroupNumber: 12, serviceNumber: 6, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12103007, alertingDeviceID: 12103007, callingDeviceID: 8003251551, calledDeviceID: 12103007, lastRedirectDeviceID: null, secondaryCallID: 16962930, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/8003251551, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8351150: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8351151: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422805, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12103007, alertingDeviceID: 12103007, callingDeviceID: 8003251551, calledDeviceID: 12103007, lastRedirectDeviceID: null, secondaryConnectionCallID: 16962930, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/8003251551, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8351152: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351153: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351154: Aug 09 15:03:21.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422805 } 8351155: Aug 09 15:03:21.481 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 ConnAlertingEv 12103007: [#167716] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 CallCtlConnAlertingEv 12103007: [#167717] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351156: Aug 09 15:03:21.481 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnAlertingEv 12103007: [#167716] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351157: Aug 09 15:03:21.481 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnAlertingEv 12103007: [#167717] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351158: Aug 09 15:03:21.481 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultCallObserver RINGING 8351159: Aug 09 15:03:21.481 CDT %MIVR-SS_TEL-7-UNK:Call.transferStarted(12103007) JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=80000003210,seq num=0,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8351160: Aug 09 15:03:23.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797608 } 8351161: Aug 09 15:03:23.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351162: Aug 09 15:03:23.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797608 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351163: Aug 09 15:03:23.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351164: Aug 09 15:03:23.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601385, agentID=cangelini } 8351165: Aug 09 15:03:23.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351166: Aug 09 15:03:23.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601385, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351167: Aug 09 15:03:23.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351168: Aug 09 15:03:28.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601386 } 8351169: Aug 09 15:03:28.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351170: Aug 09 15:03:28.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601386 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351171: Aug 09 15:03:28.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351172: Aug 09 15:03:28.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797609 SkillGroupNum=10 } 8351173: Aug 09 15:03:28.497 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797609 8351174: Aug 09 15:03:28.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351175: Aug 09 15:03:28.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797609 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351176: Aug 09 15:03:28.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351177: Aug 09 15:03:28.512 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797610 SkillGroupNum=12 } 8351178: Aug 09 15:03:28.512 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797610 8351179: Aug 09 15:03:28.512 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351180: Aug 09 15:03:28.512 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797610 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:28 CDT 2012 totalCall=42 oldestCallInQueue =7062 handledCallsToday=21 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351181: Aug 09 15:03:28.512 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351182: Aug 09 15:03:28.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797611 SkillGroupNum=13 } 8351183: Aug 09 15:03:28.528 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797611 8351184: Aug 09 15:03:28.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351185: Aug 09 15:03:28.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797611 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351186: Aug 09 15:03:28.528 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351187: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797612 SkillGroupNum=14 } 8351188: Aug 09 15:03:28.543 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797612 8351189: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351190: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797612 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351191: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351192: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797613 SkillGroupNum=7 } 8351193: Aug 09 15:03:28.543 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797613 8351194: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351195: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797613 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351196: Aug 09 15:03:28.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351197: Aug 09 15:03:29.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=934 } 8351198: Aug 09 15:03:29.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351199: Aug 09 15:03:29.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=934 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351200: Aug 09 15:03:29.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351201: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 ConnConnectedEv 12103007: [#167718] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185714/1 CallCtlConnEstablishedEv 12103007: [#167719] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351202: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 ConnConnectedEv 12103007: [#167718] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351203: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallCtlConnEstablishedEv 12103007: [#167719] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351204: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultCallObserver TALKING - CallCtlConnEstablished, [12103007:/(P1-JtapiUser_1) GCID=(1,185714)->ACTIVE]->ESTABLISHED 8351205: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, Consult received Call TALKING, it's in correct state to transfer 8351206: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultCallObserver():Received msg from original call Interrupted 8351207: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2828 MediaId:4536725/5 Task:73000007219, ConsultEvent= (P1-JtapiUser_1) 185714/1 CallObservationEndedEv [#167720] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8351208: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, transfer(12103007, consultCall) 8351209: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962930 [185714/1], address 12103007, calling party 919008000, and called party 12103007 8351210: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962930 [185714/1] and agent null being ignored because orig isn't a logged in agent 8351211: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16962930 [185714/1] and agent cross 8351212: Aug 09 15:03:29.825 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351213: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185714/1 12103007 8351214: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8351215: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:classifyCall 185714/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8351216: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16962930 [185714/1] and agent cross being ignored for primary consult call 8351217: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16962930 [185714/1] and agent cross 8351218: Aug 09 15:03:29.825 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351219: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185714/1 12103007 8351220: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8351221: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:classifyCall 185714/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8351222: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:cross ID:185714/1 Type:PRIMARY CONSULT cause:DEFAULT) 8351223: Aug 09 15:03:29.825 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351224: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Agent processSessionTalkingMsg 185714/1 cross being ignored because RmCm contact is null 8351225: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422805 [4536725/5] Contact Class:IAQ App Contact Id:2828 8351226: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351227: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351228: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351229: Aug 09 15:03:29.825 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351230: Aug 09 15:03:29.825 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 CiscoTermConnSelectChangedEv IT__919008000 [#167726] Cause:100 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, events on the AddressCallObserver. 8351231: Aug 09 15:03:29.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 4536725/5 CiscoTransferStartEv [#167727] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8351232: Aug 09 15:03:29.840 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 88422805[4536725/5] 8351233: Aug 09 15:03:29.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351234: Aug 09 15:03:29.840 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185714/1 12103007 8351235: Aug 09 15:03:29.840 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8351236: Aug 09 15:03:29.840 CDT %MIVR-SS_RM-7-UNK:classifyCall 185714/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8351237: Aug 09 15:03:29.840 CDT %MIVR-SS_RM-7-UNK:Agent.processNullController(88422805 [4536725/5], 16962930 [185714/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 8351238: Aug 09 15:03:29.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351239: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 ConnDisconnectedEv 12103007: [#167732] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185714/1 CallCtlConnDisconnectedEv 12103007: [#167733] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8351240: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 TermConnDroppedEv IT__919008000 [#167734] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185714/1 CallCtlTermConnDroppedEv IT__919008000 [#167735] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185714/1 ConnDisconnectedEv 919008000:Chi_Phones [#167736] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185714/1 CallCtlConnDisconnectedEv 919008000:Chi_Phones [#167737] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185714/1 CallInvalidEv [#167738] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8351241: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 185714/1 CallObservationEndedEv [#167739] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351242: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422805 [4536725/5], address 12103007, calling party 919008000, and called party 12103007 8351243: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422805 [4536725/5] and agent null being ignored because orig isn't a logged in agent 8351244: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 88422805 [4536725/5] and agent cross 8351245: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351246: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536725/5 12103007 8351247: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422805 [4536725/5] has internal type IAQ, contact type: IAQ for agent cross 8351248: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536725/5 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:IAQ(Normal) 8351249: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 88422805 [4536725/5] and agent cross and connection state of calledAddress(12103007) is 51 8351250: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 88422805 [4536725/5] and agent cross 8351251: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351252: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:cross ID:4536725/5 Type:IAQ) 8351253: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536725/5 12103007 8351254: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422805 [4536725/5] has internal type IAQ, contact type: IAQ for agent cross 8351255: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351256: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536725/5 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:IAQ(Normal) 8351257: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351258: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Session 80000003210 .answerContact(2828, 2829) in TermConnActiveEv for call 88422805 [4536725/5] and agent cross 8351259: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.replaceAppContactsInSession(2828, 2829, 80000003210) 8351260: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2828 : ContactSessionChanged received for App FW contact 2828, iefSourceContact is 88422805 [4536725/5] (2102) 8351261: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8351262: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422805 [4536725/5], address 919008000, calling party 919008000, and called party 12103007 8351263: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2829 : ContactSessionChanged received for App FW contact 2829, iefSourceContact is 88422805 [4536725/5] (2102) 8351264: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8351265: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422805 [4536725/5] and agent null being ignored because orig isn't a logged in agent 8351266: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setAppContact(2829) from 2828 8351267: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Setting ANI of App contact 2829 from 8003251551 to 8003251551 in TermConnActiveEv for call 88422805 [4536725/5] and agent cross 8351268: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351269: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Setting the calling number of appContact to 8003251551 8351270: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .dequeueAll(CONNECTED_TO_RESOURCE) 8351271: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(4536725/5) removing resource 919008000 8351272: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2829 8351273: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008000 8351274: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 8351275: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351276: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003210 session seq num 0 8351277: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .removeConnectedResource(919008000) 8351278: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2829 8351279: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:IN_SESSION Old State:RESERVED Reason code:0 8351280: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 8351281: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:29 CDT 2012 8351282: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 8351283: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8351284: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351285: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422805 [4536725/5] Contact Class:IAQ App Contact Id:2829 8351286: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 80000003210 session seq num 0 8351287: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88422805, resource: cross, ESD: 12 Contact Type:IAQ 8351288: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351289: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536725/5 8351290: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351291: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351292: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2829 8351293: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351294: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351295: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008000 contact type IAQ session 80000003210 session seq num 0 8351296: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351297: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351298: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:ContactConnected, setting longest currently waiting ct:null 8351299: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:cross ID:4536725/5 Type:IAQ cause:DEFAULT) 8351300: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: IN_SESSION 8351301: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351302: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8351303: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422805 [4536725/5] Contact Class:IAQ App Contact Id:2829 8351304: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8351305: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351306: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8003251551:false 8351307: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351308: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351309: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8351310: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16962930 [185714/1] and agent cross 8351311: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88422805, monitoredDeviceDN: 12103007, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 12, answeringDeviceID: 12103007, callingDeviceID: 8003251551, calledDeviceID: 12103007, lastRedirectDeviceID: null, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535 } to outboundQ 8351312: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351313: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351314: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8351315: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185714/1 12103007 8351316: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8351317: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:29 CDT 2012 8351318: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8351319: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351320: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:classifyCall 185714/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8351321: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422805, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12103007, answeringDeviceID: 12103007, calledDeviceID: 12103007, callingDeviceID: 8003251551, lastRedirectDeviceID: null to various sockets } 8351322: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88422805 Contact Type:IAQ 8351323: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16962930 [185714/1] 8351324: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 88422805 ConfToRPData size is 0 8351325: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:cross ID:185714/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 8351326: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8351327: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: IN_SESSION_PENDING_WORK 8351328: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88422805 [4536725/5] Contact Class:IAQ App Contact Id:2829 8351329: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422805, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 8351330: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351331: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351332: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351333: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:29 CDT 2012 8351334: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422805 } 8351335: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351336: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351337: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=3 to various sockets } 8351338: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351339: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88422805, resource: 919008000 Contact Type:IAQ 8351340: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:185714/1) 8351341: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8351342: Aug 09 15:03:29.872 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88422805, resource: 919008000 Contact Type:IAQ because resource is a CTI port 8351343: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185714/1) returns null 8351344: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:185714/1] being ignored because RmCm contact is null 8351345: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351346: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 8351347: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351348: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88422805, monitoredDeviceDN: 919008000, releasingDeviceID: 919008000, releasingDeviceType: 73 } to outboundQ 8351349: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351350: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351351: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 88422805, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0 to various sockets } 8351352: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8351353: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351354: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=5 to various sockets } 8351355: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8351356: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422805, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008000, releasingDeviceID: 919008000 to various sockets } 8351357: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351358: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351359: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 4536725/5 CiscoTransferEndEv [#167763] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8351360: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351361: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351362: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351363: Aug 09 15:03:29.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422805 } 8351364: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:Call.transferAnswered(12103007) JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=null,seq num=-1,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8351365: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(12103007) JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=null,seq num=-1,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8351366: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8351367: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got TransferStart event, and final call 4536725/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185714)->INVALID 8351368: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8351369: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 gets TermConnDroppedEv, meta code:134, cause code:100 8351370: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, TerminalConnection to Terminal: IT__919008000 is DROPPED, 4536725/5, call transferring, Redirecting:false 8351371: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=2828,implId=4536725/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=null,seq num=-1,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8351372: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 Got (P1-JtapiUser_1) 4536725/5 CallObservationEndedEv [#167767] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8351373: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:Call.transferred(12103007) - transferring JTAPICallContact[id=2828,implId=4536725/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=Huron_IT,task=73000007219,session=null,seq num=-1,cn=8776,dn=8776,cgn=8003251551,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8351374: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, released TP[type=Cisco CTI Port,id=3,implId=919008000,active=false,state=IDLE] from 8776, and releasing udpPort 28368 8351375: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2828 : ContactConnected received for App FW contact 2828, iefSourceContact is 88422805 [4536725/5] (2102) 8351376: Aug 09 15:03:29.872 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219Connect Step: transfer successful, return SUCCEEDED branch 8351377: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:4536725/5 ID:cross Type:IAQ) 8351378: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 4536725/5 8351379: Aug 09 15:03:29.872 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007219Connect Step: Clear handler for RsrcUnavailableInterruption 8351380: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351381: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:ContactConnected: Setting allocated resource to null for App FW contact:2829 8351382: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 Executing UnholdStep 8351383: Aug 09 15:03:29.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .setAllocatedResource(null) 8351384: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007219 UnholdStep: Call dropped: Exception=com.cisco.contact.ContactInactiveException: Contact id: 2828, Contact is inactive when getting channel 8351385: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 2828, Contact is inactive when getting channel 8351386: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219 com.cisco.jtapi.TermObservationEndedEvImpl received 8351387: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536725)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536725)->INVALID, success: true, transferStart: false 8351388: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got TransferStart event, and final call 4536725/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185714)->INVALID 8351389: Aug 09 15:03:29.872 CDT %MIVR-SS_TEL-7-UNK:CallID:2828 MediaId:4536725/5 Task:73000007219, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536725)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536725)->INVALID, success: true, transferStart: false 8351390: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1816) 8351391: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.Contact.getChannel(Contact.java:1511) 8351392: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wf.steps.ivr.UnholdStep.execute(UnholdStep.java:139) 8351393: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8351394: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422805 [4536725/5], address 8003251551, calling party 919008000, and called party 12103007 8351395: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8351396: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422805 [4536725/5] and agent null being ignored because orig isn't a logged in agent 8351397: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8351398: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8351399: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8351400: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8351401: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8351402: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8351403: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8351404: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8351405: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8351406: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8351407: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8351408: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8351409: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8351410: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8351411: Aug 09 15:03:29.872 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8351412: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 88422805[4536725/5] 8351413: Aug 09 15:03:29.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferEndMsg (Original Contact:4536725/5 Consult Contact:185714/1 Transfer Success:true) 8351414: Aug 09 15:03:29.887 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:cross 8351415: Aug 09 15:03:29.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8351416: Aug 09 15:03:29.887 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8351417: Aug 09 15:03:29.887 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8351418: Aug 09 15:03:29.887 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 19204 , direction: 1 , RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88422805, connectionDeviceID: 12103007 } to outboundQ 8351419: Aug 09 15:03:29.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8351420: Aug 09 15:03:29.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 19204, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88422805, ConnectionDeviceID: 12103007, ClientAddress: 10.8.50.10 to various sockets } 8351421: Aug 09 15:03:29.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351422: Aug 09 15:03:29.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351423: Aug 09 15:03:29.965 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601387, agentID=sbee } 8351424: Aug 09 15:03:29.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351425: Aug 09 15:03:29.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601387, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351426: Aug 09 15:03:29.965 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351427: Aug 09 15:03:30.028 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:cross 8351428: Aug 09 15:03:30.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8351429: Aug 09 15:03:30.028 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8351430: Aug 09 15:03:30.028 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8351431: Aug 09 15:03:30.028 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 18196 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88422805, connectionDeviceID: 12103007 } to outboundQ 8351432: Aug 09 15:03:30.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8351433: Aug 09 15:03:30.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 18196, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88422805, ConnectionDeviceID: 12103007, ClientAddress: 10.8.162.64 to various sockets } 8351434: Aug 09 15:03:30.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351435: Aug 09 15:03:30.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351436: Aug 09 15:03:30.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=354 } 8351437: Aug 09 15:03:30.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351438: Aug 09 15:03:30.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=354 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351439: Aug 09 15:03:30.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351440: Aug 09 15:03:30.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601388, agentID=mfoltz } 8351441: Aug 09 15:03:30.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351442: Aug 09 15:03:30.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601388, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351443: Aug 09 15:03:30.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351444: Aug 09 15:03:33.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601389, agentID=cangelini } 8351445: Aug 09 15:03:33.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351446: Aug 09 15:03:33.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601389, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351447: Aug 09 15:03:33.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351448: Aug 09 15:03:38.559 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797614 SkillGroupNum=10 } 8351449: Aug 09 15:03:38.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797614 8351450: Aug 09 15:03:38.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351451: Aug 09 15:03:38.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797614 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351452: Aug 09 15:03:38.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351453: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797615 SkillGroupNum=12 } 8351454: Aug 09 15:03:38.575 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797615 8351455: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351456: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797615 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:38 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=456755 averageWaitDuration=18083 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351457: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351458: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797616 SkillGroupNum=13 } 8351459: Aug 09 15:03:38.575 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797616 8351460: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351461: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797616 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351462: Aug 09 15:03:38.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351463: Aug 09 15:03:38.590 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797617 SkillGroupNum=14 } 8351464: Aug 09 15:03:38.590 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797617 8351465: Aug 09 15:03:38.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351466: Aug 09 15:03:38.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797617 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351467: Aug 09 15:03:38.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351468: Aug 09 15:03:38.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797618 SkillGroupNum=7 } 8351469: Aug 09 15:03:38.606 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797618 8351470: Aug 09 15:03:38.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351471: Aug 09 15:03:38.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797618 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351472: Aug 09 15:03:38.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351473: Aug 09 15:03:40.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601390, agentID=sbee } 8351474: Aug 09 15:03:40.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351475: Aug 09 15:03:40.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601390, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351476: Aug 09 15:03:40.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351477: Aug 09 15:03:40.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601391, agentID=mfoltz } 8351478: Aug 09 15:03:40.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351479: Aug 09 15:03:40.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601391, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351480: Aug 09 15:03:40.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351481: Aug 09 15:03:43.591 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601392, agentID=cangelini } 8351482: Aug 09 15:03:43.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351483: Aug 09 15:03:43.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601392, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351484: Aug 09 15:03:43.591 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351485: Aug 09 15:03:44.794 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=410 } 8351486: Aug 09 15:03:44.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351487: Aug 09 15:03:44.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=410 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351488: Aug 09 15:03:44.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351489: Aug 09 15:03:45.419 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8351490: Aug 09 15:03:45.419 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8351491: Aug 09 15:03:46.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1029 } 8351492: Aug 09 15:03:46.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351493: Aug 09 15:03:46.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1029 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351494: Aug 09 15:03:46.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351495: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 88422805 [4536725/5] and agent cross 8351496: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351497: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536725/5 12103007 8351498: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422805 [4536725/5] has internal type IAQ, contact type: IAQ for agent cross 8351499: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536725/5 Rsrc: cross CallingAddr: 919008000 LRAddr:919008000 Type:IAQ(Normal) 8351500: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:88422805 [4536725/5] 8351501: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:cross ID:4536725/5 Type:IAQ Cause:DROPPED Abort Exception:null) 8351502: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Contact:4536725/5 isConnected: true 8351503: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351504: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 4536725/5 from agent cross's contacts table 8351505: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422805[4536725/5] (2102) .removeConnectedResource(cross) 8351506: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2829 8351507: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0 8351508: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003210 session seq num 0 8351509: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task will activate for agent=cross in seconds=120 8351510: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStoppedEv received for resource:cross 8351511: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: WORK 8351512: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Not Removing the Contact 4536725/5 associated with the resource cross 8351513: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:As the state of the resource is 8 8351514: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8351515: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:48 CDT 2012 8351516: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStoppedEv received for resource:cross 8351517: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8351518: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351519: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8351520: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88422805, resource: cross Contact Type:IAQ 8351521: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8351522: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8351523: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351524: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351525: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351526: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351527: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351528: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351529: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351530: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351531: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:4536725/5) 8351532: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351533: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351534: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns 88422805 [4536725/5] 8351535: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351536: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351537: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351538: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351539: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351540: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351541: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2829 : ContactTerminated received for App FW contact 2829, iefSourceContact is 88422805 [4536725/5] (2102) 8351542: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8351543: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88422805, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007, releasingDeviceType: 76 } to outboundQ 8351544: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8351545: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:session 80000003210 .getParent() is null in SessionInvalidMsg for RmCm contact 88422805 [4536725/5] (2102) 8351546: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2829 8351547: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422805, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007 to various sockets } 8351548: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8351549: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003210 .getParent() is null contactId= 2829 8351550: Aug 09 15:03:48.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStoppedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8351551: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(4536725/5) 8351552: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351553: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536725/5] 88422805 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003210, session seq num 0, rejReason 2, abortReason null 8351554: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351555: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8351556: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88422805 } 8351557: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8351558: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1ddf889 at Thu Aug 09 15:03:48 CDT 2012 8351559: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStoppedEventReqMsg Contact-1 8351560: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422805 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8351561: Aug 09 15:03:48.153 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStoppedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8351562: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 0, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8351563: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422805 Contact Type:IAQ 8351564: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8351565: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422805 Contact Type:IAQ isHandled: true esds size: 1 wasQueued: false 8351566: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351567: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STOPPED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: -1, peripheralID: 1, clientPort: 0, direction: 1, connectionDeviceIDType: 0, connectionCallID: -1, connectionDeviceID: 12103007, clientAddress: 0 } to outboundQ 8351568: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351569: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 0, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8351570: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351571: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STOPPED_EVENT } 8351572: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351573: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351574: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8351575: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STOPPED_EVENT, MonitorID: -1, PeripheralID: 1, ClientPort: 0, direction: 1, ConnectionDeviceIDType: 0, ConnectionCallID: -1, ConnectioinDeviceID: 12103007, ClientAddress: 0 to various sockets } 8351576: Aug 09 15:03:48.153 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422805 removed from table 8351577: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351578: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 88422805, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8351579: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351580: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STOPPED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351581: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8351582: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422805, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8351583: Aug 09 15:03:48.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351584: Aug 09 15:03:48.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797619 SkillGroupNum=10 } 8351585: Aug 09 15:03:48.606 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797619 8351586: Aug 09 15:03:48.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351587: Aug 09 15:03:48.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797619 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351588: Aug 09 15:03:48.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351589: Aug 09 15:03:48.622 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797620 SkillGroupNum=12 } 8351590: Aug 09 15:03:48.622 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797620 8351591: Aug 09 15:03:48.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351592: Aug 09 15:03:48.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797620 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:48 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351593: Aug 09 15:03:48.622 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351594: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797621 SkillGroupNum=13 } 8351595: Aug 09 15:03:48.638 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797621 8351596: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351597: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797621 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351598: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351599: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797622 SkillGroupNum=14 } 8351600: Aug 09 15:03:48.638 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797622 8351601: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351602: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797622 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351603: Aug 09 15:03:48.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351604: Aug 09 15:03:48.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797623 SkillGroupNum=7 } 8351605: Aug 09 15:03:48.653 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797623 8351606: Aug 09 15:03:48.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351607: Aug 09 15:03:48.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797623 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351608: Aug 09 15:03:48.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351609: Aug 09 15:03:50.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54150 } 8351610: Aug 09 15:03:50.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351611: Aug 09 15:03:50.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54150 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351612: Aug 09 15:03:50.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351613: Aug 09 15:03:50.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=560 } 8351614: Aug 09 15:03:50.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351615: Aug 09 15:03:50.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=560 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351616: Aug 09 15:03:50.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351617: Aug 09 15:03:50.419 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8351618: Aug 09 15:03:50.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns null 8351619: Aug 09 15:03:50.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536725/5) returns null 8351620: Aug 09 15:03:50.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8351621: Aug 09 15:03:50.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8351622: Aug 09 15:03:50.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8351623: Aug 09 15:03:50.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601393, agentID=sbee } 8351624: Aug 09 15:03:50.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351625: Aug 09 15:03:50.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601393, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351626: Aug 09 15:03:50.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351627: Aug 09 15:03:51.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601394, agentID=mfoltz } 8351628: Aug 09 15:03:51.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351629: Aug 09 15:03:51.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601394, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351630: Aug 09 15:03:51.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351631: Aug 09 15:03:53.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797624 } 8351632: Aug 09 15:03:53.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351633: Aug 09 15:03:53.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797624 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351634: Aug 09 15:03:53.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351635: Aug 09 15:03:53.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601395, agentID=cangelini } 8351636: Aug 09 15:03:53.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351637: Aug 09 15:03:53.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601395, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351638: Aug 09 15:03:53.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351639: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=561,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=cross,agentDN=12103007,agentPwd=***** } 8351640: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:cross InvokeID:561 State:UNAVAILABLE Forced:False) 8351641: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:UNAVAILABLE Old State:WORK Reason code:0 8351642: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task Cancelling timerID=EDU.oswego.cs.dl.util.concurrent.ClockDaemon$TaskNode at 1587db for agent=cross 8351643: Aug 09 15:03:56.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: UNAVAILABLE 8351644: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:4536725/5 8351645: Aug 09 15:03:56.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8351646: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8351647: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8351648: Aug 09 15:03:56.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact2829 8351649: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8351650: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11)(IT_Portland ejcook Order:9) 8351651: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] invokeID:561 } to outboundQ 8351652: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11)(IT_Chicago ejcook Order:9) 8351653: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8351654: Aug 09 15:03:56.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11)(IT_Global ejcook Order:9) 8351655: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422805 } to outboundQ 8351656: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8351657: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8351658: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=561 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351659: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8351660: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351661: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422805, connectionDeviceID: to various sockets } 8351662: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351663: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351664: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351665: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422805 } 8351666: Aug 09 15:03:56.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422805 } 8351667: Aug 09 15:03:58.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601396 } 8351668: Aug 09 15:03:58.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351669: Aug 09 15:03:58.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601396 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351670: Aug 09 15:03:58.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351671: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797625 SkillGroupNum=10 } 8351672: Aug 09 15:03:58.669 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797625 8351673: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351674: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797625 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351675: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351676: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797626 SkillGroupNum=12 } 8351677: Aug 09 15:03:58.669 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797626 8351678: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351679: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797626 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:58 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351680: Aug 09 15:03:58.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351681: Aug 09 15:03:58.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797627 SkillGroupNum=13 } 8351682: Aug 09 15:03:58.685 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797627 8351683: Aug 09 15:03:58.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351684: Aug 09 15:03:58.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797627 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351685: Aug 09 15:03:58.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351686: Aug 09 15:03:58.700 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797628 SkillGroupNum=14 } 8351687: Aug 09 15:03:58.700 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797628 8351688: Aug 09 15:03:58.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351689: Aug 09 15:03:58.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797628 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351690: Aug 09 15:03:58.700 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351691: Aug 09 15:03:58.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797629 SkillGroupNum=7 } 8351692: Aug 09 15:03:58.716 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797629 8351693: Aug 09 15:03:58.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351694: Aug 09 15:03:58.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797629 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:03:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351695: Aug 09 15:03:58.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351696: Aug 09 15:03:59.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=935 } 8351697: Aug 09 15:03:59.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351698: Aug 09 15:03:59.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=935 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351699: Aug 09 15:03:59.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351700: Aug 09 15:04:00.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=355 } 8351701: Aug 09 15:04:00.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351702: Aug 09 15:04:00.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=355 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351703: Aug 09 15:04:00.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351704: Aug 09 15:04:00.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601397, agentID=sbee } 8351705: Aug 09 15:04:00.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351706: Aug 09 15:04:00.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601397, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351707: Aug 09 15:04:00.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351708: Aug 09 15:04:01.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601398, agentID=mfoltz } 8351709: Aug 09 15:04:01.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351710: Aug 09 15:04:01.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601398, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351711: Aug 09 15:04:01.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351712: Aug 09 15:04:04.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601399, agentID=cangelini } 8351713: Aug 09 15:04:04.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351714: Aug 09 15:04:04.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601399, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351715: Aug 09 15:04:04.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351716: Aug 09 15:04:08.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797630 SkillGroupNum=10 } 8351717: Aug 09 15:04:08.716 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797630 8351718: Aug 09 15:04:08.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351719: Aug 09 15:04:08.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797630 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351720: Aug 09 15:04:08.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351721: Aug 09 15:04:08.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797631 SkillGroupNum=12 } 8351722: Aug 09 15:04:08.732 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797631 8351723: Aug 09 15:04:08.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351724: Aug 09 15:04:08.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797631 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:08 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351725: Aug 09 15:04:08.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351726: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797632 SkillGroupNum=13 } 8351727: Aug 09 15:04:08.747 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797632 8351728: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351729: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797632 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351730: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351731: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797633 SkillGroupNum=14 } 8351732: Aug 09 15:04:08.747 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797633 8351733: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351734: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797633 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351735: Aug 09 15:04:08.747 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351736: Aug 09 15:04:08.763 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797634 SkillGroupNum=7 } 8351737: Aug 09 15:04:08.763 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797634 8351738: Aug 09 15:04:08.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351739: Aug 09 15:04:08.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797634 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351740: Aug 09 15:04:08.763 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351741: Aug 09 15:04:10.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601400, agentID=sbee } 8351742: Aug 09 15:04:10.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351743: Aug 09 15:04:10.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601400, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351744: Aug 09 15:04:10.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351745: Aug 09 15:04:11.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601401, agentID=mfoltz } 8351746: Aug 09 15:04:11.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351747: Aug 09 15:04:11.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601401, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351748: Aug 09 15:04:11.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351749: Aug 09 15:04:14.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601402, agentID=cangelini } 8351750: Aug 09 15:04:14.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351751: Aug 09 15:04:14.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601402, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351752: Aug 09 15:04:14.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351753: Aug 09 15:04:14.794 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=411 } 8351754: Aug 09 15:04:14.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351755: Aug 09 15:04:14.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=411 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351756: Aug 09 15:04:14.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351757: Aug 09 15:04:16.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1030 } 8351758: Aug 09 15:04:16.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351759: Aug 09 15:04:16.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1030 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351760: Aug 09 15:04:16.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351761: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797635 SkillGroupNum=10 } 8351762: Aug 09 15:04:18.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797635 8351763: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351764: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797635 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351765: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351766: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797636 SkillGroupNum=12 } 8351767: Aug 09 15:04:18.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797636 8351768: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351769: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797636 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:18 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351770: Aug 09 15:04:18.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351771: Aug 09 15:04:18.794 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797637 SkillGroupNum=13 } 8351772: Aug 09 15:04:18.794 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797637 8351773: Aug 09 15:04:18.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351774: Aug 09 15:04:18.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797637 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351775: Aug 09 15:04:18.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351776: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797638 SkillGroupNum=14 } 8351777: Aug 09 15:04:18.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797638 8351778: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351779: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797638 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351780: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351781: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797639 SkillGroupNum=7 } 8351782: Aug 09 15:04:18.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797639 8351783: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351784: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797639 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351785: Aug 09 15:04:18.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351786: Aug 09 15:04:20.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54151 } 8351787: Aug 09 15:04:20.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351788: Aug 09 15:04:20.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54151 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351789: Aug 09 15:04:20.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351790: Aug 09 15:04:20.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=562 } 8351791: Aug 09 15:04:20.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351792: Aug 09 15:04:20.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=562 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351793: Aug 09 15:04:20.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351794: Aug 09 15:04:21.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601403, agentID=sbee } 8351795: Aug 09 15:04:21.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351796: Aug 09 15:04:21.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601403, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351797: Aug 09 15:04:21.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351798: Aug 09 15:04:21.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601404, agentID=mfoltz } 8351799: Aug 09 15:04:21.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351800: Aug 09 15:04:21.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601404, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351801: Aug 09 15:04:21.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351802: Aug 09 15:04:23.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797640 } 8351803: Aug 09 15:04:23.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351804: Aug 09 15:04:23.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797640 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351805: Aug 09 15:04:23.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351806: Aug 09 15:04:24.560 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601405, agentID=cangelini } 8351807: Aug 09 15:04:24.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351808: Aug 09 15:04:24.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601405, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351809: Aug 09 15:04:24.560 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351810: Aug 09 15:04:28.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601406 } 8351811: Aug 09 15:04:28.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351812: Aug 09 15:04:28.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601406 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351813: Aug 09 15:04:28.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351814: Aug 09 15:04:28.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797641 SkillGroupNum=10 } 8351815: Aug 09 15:04:28.826 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797641 8351816: Aug 09 15:04:28.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351817: Aug 09 15:04:28.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797641 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351818: Aug 09 15:04:28.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351819: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797642 SkillGroupNum=12 } 8351820: Aug 09 15:04:28.841 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797642 8351821: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351822: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797642 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:28 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351823: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351824: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797643 SkillGroupNum=13 } 8351825: Aug 09 15:04:28.841 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797643 8351826: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351827: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797643 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351828: Aug 09 15:04:28.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351829: Aug 09 15:04:28.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797644 SkillGroupNum=14 } 8351830: Aug 09 15:04:28.857 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797644 8351831: Aug 09 15:04:28.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351832: Aug 09 15:04:28.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797644 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351833: Aug 09 15:04:28.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351834: Aug 09 15:04:28.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797645 SkillGroupNum=7 } 8351835: Aug 09 15:04:28.873 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797645 8351836: Aug 09 15:04:28.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351837: Aug 09 15:04:28.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797645 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351838: Aug 09 15:04:28.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351839: Aug 09 15:04:29.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=936 } 8351840: Aug 09 15:04:29.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351841: Aug 09 15:04:29.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=936 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351842: Aug 09 15:04:29.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8351843: Aug 09 15:04:30.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=356 } 8351844: Aug 09 15:04:30.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351845: Aug 09 15:04:30.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=356 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351846: Aug 09 15:04:30.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8351847: Aug 09 15:04:31.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601407, agentID=sbee } 8351848: Aug 09 15:04:31.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351849: Aug 09 15:04:31.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601407, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351850: Aug 09 15:04:31.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351851: Aug 09 15:04:32.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601408, agentID=mfoltz } 8351852: Aug 09 15:04:32.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351853: Aug 09 15:04:32.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601408, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351854: Aug 09 15:04:32.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351855: Aug 09 15:04:34.263 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 14:54:34 CDT 2012 8351856: Aug 09 15:04:34.263 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8351857: Aug 09 15:04:34.263 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8351858: Aug 09 15:04:34.654 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8351859: Aug 09 15:04:34.654 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344542674263 CRS Engine, node=1, id=2703,usage=CMDB-CRSDB Sync,userInfo=system 8351860: Aug 09 15:04:34.670 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8351861: Aug 09 15:04:34.670 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8351862: Aug 09 15:04:34.685 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8351863: Aug 09 15:04:34.701 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8351864: Aug 09 15:04:34.701 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8351865: Aug 09 15:04:34.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601409, agentID=cangelini } 8351866: Aug 09 15:04:34.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351867: Aug 09 15:04:34.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601409, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351868: Aug 09 15:04:34.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351869: Aug 09 15:04:35.060 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8351870: Aug 09 15:04:35.357 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8351871: Aug 09 15:04:35.357 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344542674263 CRS Engine, node=1, id=2703,usage=CMDB-CRSDB Sync,userInfo=system 8351872: Aug 09 15:04:35.373 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8351873: Aug 09 15:04:35.373 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8351874: Aug 09 15:04:35.373 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8351875: Aug 09 15:04:35.373 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8351876: Aug 09 15:04:35.373 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8351877: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797646 SkillGroupNum=10 } 8351878: Aug 09 15:04:38.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797646 8351879: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351880: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797646 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351881: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351882: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797647 SkillGroupNum=12 } 8351883: Aug 09 15:04:38.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797647 8351884: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351885: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797647 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:38 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351886: Aug 09 15:04:38.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351887: Aug 09 15:04:38.904 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797648 SkillGroupNum=13 } 8351888: Aug 09 15:04:38.904 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797648 8351889: Aug 09 15:04:38.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351890: Aug 09 15:04:38.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797648 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351891: Aug 09 15:04:38.904 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351892: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797649 SkillGroupNum=14 } 8351893: Aug 09 15:04:38.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797649 8351894: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351895: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797649 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351896: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351897: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797650 SkillGroupNum=7 } 8351898: Aug 09 15:04:38.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797650 8351899: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351900: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797650 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351901: Aug 09 15:04:38.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351902: Aug 09 15:04:41.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601410, agentID=sbee } 8351903: Aug 09 15:04:41.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351904: Aug 09 15:04:41.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601410, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351905: Aug 09 15:04:41.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351906: Aug 09 15:04:42.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601411, agentID=mfoltz } 8351907: Aug 09 15:04:42.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351908: Aug 09 15:04:42.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601411, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351909: Aug 09 15:04:42.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351910: Aug 09 15:04:44.795 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=412 } 8351911: Aug 09 15:04:44.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351912: Aug 09 15:04:44.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=412 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351913: Aug 09 15:04:44.795 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8351914: Aug 09 15:04:45.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601412, agentID=cangelini } 8351915: Aug 09 15:04:45.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351916: Aug 09 15:04:45.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601412, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351917: Aug 09 15:04:45.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351918: Aug 09 15:04:46.529 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1031 } 8351919: Aug 09 15:04:46.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351920: Aug 09 15:04:46.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1031 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351921: Aug 09 15:04:46.529 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8351922: Aug 09 15:04:48.936 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797651 SkillGroupNum=10 } 8351923: Aug 09 15:04:48.936 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797651 8351924: Aug 09 15:04:48.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351925: Aug 09 15:04:48.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797651 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351926: Aug 09 15:04:48.936 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351927: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797652 SkillGroupNum=12 } 8351928: Aug 09 15:04:48.951 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797652 8351929: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351930: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797652 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:48 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351931: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351932: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797653 SkillGroupNum=13 } 8351933: Aug 09 15:04:48.951 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797653 8351934: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351935: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797653 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351936: Aug 09 15:04:48.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351937: Aug 09 15:04:48.967 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797654 SkillGroupNum=14 } 8351938: Aug 09 15:04:48.967 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797654 8351939: Aug 09 15:04:48.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351940: Aug 09 15:04:48.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797654 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351941: Aug 09 15:04:48.967 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351942: Aug 09 15:04:48.982 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797655 SkillGroupNum=7 } 8351943: Aug 09 15:04:48.982 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797655 8351944: Aug 09 15:04:48.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351945: Aug 09 15:04:48.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797655 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351946: Aug 09 15:04:48.982 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351947: Aug 09 15:04:50.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54152 } 8351948: Aug 09 15:04:50.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351949: Aug 09 15:04:50.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54152 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351950: Aug 09 15:04:50.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8351951: Aug 09 15:04:50.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=563 } 8351952: Aug 09 15:04:50.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351953: Aug 09 15:04:50.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=563 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351954: Aug 09 15:04:50.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8351955: Aug 09 15:04:50.420 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8351956: Aug 09 15:04:50.420 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8351957: Aug 09 15:04:51.764 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601413, agentID=sbee } 8351958: Aug 09 15:04:51.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351959: Aug 09 15:04:51.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601413, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351960: Aug 09 15:04:51.764 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351961: Aug 09 15:04:52.639 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601414, agentID=mfoltz } 8351962: Aug 09 15:04:52.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351963: Aug 09 15:04:52.639 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601414, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351964: Aug 09 15:04:52.639 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351965: Aug 09 15:04:53.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797656 } 8351966: Aug 09 15:04:53.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351967: Aug 09 15:04:53.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797656 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351968: Aug 09 15:04:53.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351969: Aug 09 15:04:55.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601415, agentID=cangelini } 8351970: Aug 09 15:04:55.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8351971: Aug 09 15:04:55.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601415, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351972: Aug 09 15:04:55.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351973: Aug 09 15:04:55.420 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8351974: Aug 09 15:04:55.420 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8351975: Aug 09 15:04:55.420 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8351976: Aug 09 15:04:55.420 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8351977: Aug 09 15:04:58.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601416 } 8351978: Aug 09 15:04:58.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8351979: Aug 09 15:04:58.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601416 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351980: Aug 09 15:04:58.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8351981: Aug 09 15:04:58.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797657 SkillGroupNum=10 } 8351982: Aug 09 15:04:58.983 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797657 8351983: Aug 09 15:04:58.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351984: Aug 09 15:04:58.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797657 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351985: Aug 09 15:04:58.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351986: Aug 09 15:04:58.998 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797658 SkillGroupNum=12 } 8351987: Aug 09 15:04:58.998 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797658 8351988: Aug 09 15:04:58.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351989: Aug 09 15:04:58.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797658 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:58 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351990: Aug 09 15:04:58.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351991: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797659 SkillGroupNum=13 } 8351992: Aug 09 15:04:59.014 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797659 8351993: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351994: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797659 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351995: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8351996: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797660 SkillGroupNum=14 } 8351997: Aug 09 15:04:59.014 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797660 8351998: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8351999: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797660 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352000: Aug 09 15:04:59.014 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352001: Aug 09 15:04:59.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797661 SkillGroupNum=7 } 8352002: Aug 09 15:04:59.030 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797661 8352003: Aug 09 15:04:59.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352004: Aug 09 15:04:59.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797661 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:04:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352005: Aug 09 15:04:59.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352006: Aug 09 15:04:59.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=937 } 8352007: Aug 09 15:04:59.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352008: Aug 09 15:04:59.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=937 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352009: Aug 09 15:04:59.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352010: Aug 09 15:05:00.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=357 } 8352011: Aug 09 15:05:00.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352012: Aug 09 15:05:00.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=357 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352013: Aug 09 15:05:00.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352014: Aug 09 15:05:01.967 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601417, agentID=sbee } 8352015: Aug 09 15:05:01.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352016: Aug 09 15:05:01.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601417, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352017: Aug 09 15:05:01.967 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352018: Aug 09 15:05:02.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601418, agentID=mfoltz } 8352019: Aug 09 15:05:02.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352020: Aug 09 15:05:02.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601418, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352021: Aug 09 15:05:02.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352022: Aug 09 15:05:05.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601419, agentID=cangelini } 8352023: Aug 09 15:05:05.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352024: Aug 09 15:05:05.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601419, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352025: Aug 09 15:05:05.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352026: Aug 09 15:05:09.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797662 SkillGroupNum=10 } 8352027: Aug 09 15:05:09.045 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797662 8352028: Aug 09 15:05:09.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352029: Aug 09 15:05:09.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797662 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352030: Aug 09 15:05:09.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352031: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797663 SkillGroupNum=12 } 8352032: Aug 09 15:05:09.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797663 8352033: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352034: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797663 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:09 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352035: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352036: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797664 SkillGroupNum=13 } 8352037: Aug 09 15:05:09.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797664 8352038: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352039: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797664 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352040: Aug 09 15:05:09.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352041: Aug 09 15:05:09.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797665 SkillGroupNum=14 } 8352042: Aug 09 15:05:09.077 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797665 8352043: Aug 09 15:05:09.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352044: Aug 09 15:05:09.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797665 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352045: Aug 09 15:05:09.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352046: Aug 09 15:05:09.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797666 SkillGroupNum=7 } 8352047: Aug 09 15:05:09.092 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797666 8352048: Aug 09 15:05:09.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352049: Aug 09 15:05:09.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797666 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352050: Aug 09 15:05:09.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352051: Aug 09 15:05:12.170 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601420, agentID=sbee } 8352052: Aug 09 15:05:12.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352053: Aug 09 15:05:12.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601420, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352054: Aug 09 15:05:12.170 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352055: Aug 09 15:05:13.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601421, agentID=mfoltz } 8352056: Aug 09 15:05:13.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352057: Aug 09 15:05:13.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601421, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352058: Aug 09 15:05:13.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352059: Aug 09 15:05:14.795 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=413 } 8352060: Aug 09 15:05:14.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352061: Aug 09 15:05:14.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=413 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352062: Aug 09 15:05:14.795 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352063: Aug 09 15:05:15.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601422, agentID=cangelini } 8352064: Aug 09 15:05:15.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352065: Aug 09 15:05:15.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601422, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352066: Aug 09 15:05:15.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352067: Aug 09 15:05:16.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1032 } 8352068: Aug 09 15:05:16.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352069: Aug 09 15:05:16.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1032 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352070: Aug 09 15:05:16.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352071: Aug 09 15:05:19.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797667 SkillGroupNum=10 } 8352072: Aug 09 15:05:19.092 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797667 8352073: Aug 09 15:05:19.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352074: Aug 09 15:05:19.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797667 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352075: Aug 09 15:05:19.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352076: Aug 09 15:05:19.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797668 SkillGroupNum=12 } 8352077: Aug 09 15:05:19.108 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797668 8352078: Aug 09 15:05:19.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352079: Aug 09 15:05:19.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797668 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:19 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352080: Aug 09 15:05:19.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352081: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797669 SkillGroupNum=13 } 8352082: Aug 09 15:05:19.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797669 8352083: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352084: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797669 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352085: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352086: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797670 SkillGroupNum=14 } 8352087: Aug 09 15:05:19.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797670 8352088: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352089: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797670 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352090: Aug 09 15:05:19.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352091: Aug 09 15:05:19.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797671 SkillGroupNum=7 } 8352092: Aug 09 15:05:19.139 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797671 8352093: Aug 09 15:05:19.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352094: Aug 09 15:05:19.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797671 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352095: Aug 09 15:05:19.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352096: Aug 09 15:05:20.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54153 } 8352097: Aug 09 15:05:20.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352098: Aug 09 15:05:20.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54153 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352099: Aug 09 15:05:20.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352100: Aug 09 15:05:20.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=564 } 8352101: Aug 09 15:05:20.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352102: Aug 09 15:05:20.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=564 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352103: Aug 09 15:05:20.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352104: Aug 09 15:05:22.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601423, agentID=sbee } 8352105: Aug 09 15:05:22.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352106: Aug 09 15:05:22.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601423, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352107: Aug 09 15:05:22.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352108: Aug 09 15:05:23.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797672 } 8352109: Aug 09 15:05:23.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352110: Aug 09 15:05:23.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797672 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352111: Aug 09 15:05:23.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352112: Aug 09 15:05:23.452 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601424, agentID=mfoltz } 8352113: Aug 09 15:05:23.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352114: Aug 09 15:05:23.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601424, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352115: Aug 09 15:05:23.452 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352116: Aug 09 15:05:26.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601425, agentID=cangelini } 8352117: Aug 09 15:05:26.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352118: Aug 09 15:05:26.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601425, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352119: Aug 09 15:05:26.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352120: Aug 09 15:05:28.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601426 } 8352121: Aug 09 15:05:28.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352122: Aug 09 15:05:28.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601426 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352123: Aug 09 15:05:28.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352124: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797673 SkillGroupNum=10 } 8352125: Aug 09 15:05:29.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797673 8352126: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352127: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797673 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352128: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352129: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797674 SkillGroupNum=12 } 8352130: Aug 09 15:05:29.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797674 8352131: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352132: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797674 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:29 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352133: Aug 09 15:05:29.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352134: Aug 09 15:05:29.171 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797675 SkillGroupNum=13 } 8352135: Aug 09 15:05:29.171 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797675 8352136: Aug 09 15:05:29.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352137: Aug 09 15:05:29.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797675 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352138: Aug 09 15:05:29.171 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352139: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797676 SkillGroupNum=14 } 8352140: Aug 09 15:05:29.186 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797676 8352141: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352142: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797676 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352143: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352144: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797677 SkillGroupNum=7 } 8352145: Aug 09 15:05:29.186 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797677 8352146: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352147: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797677 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352148: Aug 09 15:05:29.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352149: Aug 09 15:05:29.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=938 } 8352150: Aug 09 15:05:29.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352151: Aug 09 15:05:29.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=938 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352152: Aug 09 15:05:29.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352153: Aug 09 15:05:30.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=358 } 8352154: Aug 09 15:05:30.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352155: Aug 09 15:05:30.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=358 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352156: Aug 09 15:05:30.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352157: Aug 09 15:05:32.561 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601427, agentID=sbee } 8352158: Aug 09 15:05:32.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352159: Aug 09 15:05:32.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601427, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352160: Aug 09 15:05:32.561 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352161: Aug 09 15:05:33.671 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601428, agentID=mfoltz } 8352162: Aug 09 15:05:33.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352163: Aug 09 15:05:33.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601428, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352164: Aug 09 15:05:33.671 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352165: Aug 09 15:05:36.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601429, agentID=cangelini } 8352166: Aug 09 15:05:36.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352167: Aug 09 15:05:36.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601429, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352168: Aug 09 15:05:36.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352169: Aug 09 15:05:39.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797678 SkillGroupNum=10 } 8352170: Aug 09 15:05:39.202 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797678 8352171: Aug 09 15:05:39.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352172: Aug 09 15:05:39.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797678 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352173: Aug 09 15:05:39.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352174: Aug 09 15:05:39.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797679 SkillGroupNum=12 } 8352175: Aug 09 15:05:39.218 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797679 8352176: Aug 09 15:05:39.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352177: Aug 09 15:05:39.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797679 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:39 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352178: Aug 09 15:05:39.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352179: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797680 SkillGroupNum=13 } 8352180: Aug 09 15:05:39.233 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797680 8352181: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352182: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797680 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352183: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352184: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797681 SkillGroupNum=14 } 8352185: Aug 09 15:05:39.233 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797681 8352186: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352187: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797681 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352188: Aug 09 15:05:39.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352189: Aug 09 15:05:39.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797682 SkillGroupNum=7 } 8352190: Aug 09 15:05:39.249 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797682 8352191: Aug 09 15:05:39.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352192: Aug 09 15:05:39.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797682 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352193: Aug 09 15:05:39.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352194: Aug 09 15:05:42.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601430, agentID=sbee } 8352195: Aug 09 15:05:42.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352196: Aug 09 15:05:42.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601430, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352197: Aug 09 15:05:42.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352198: Aug 09 15:05:43.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601431, agentID=mfoltz } 8352199: Aug 09 15:05:43.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352200: Aug 09 15:05:43.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601431, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352201: Aug 09 15:05:43.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352202: Aug 09 15:05:44.796 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=414 } 8352203: Aug 09 15:05:44.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352204: Aug 09 15:05:44.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=414 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352205: Aug 09 15:05:44.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352206: Aug 09 15:05:46.515 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601432, agentID=cangelini } 8352207: Aug 09 15:05:46.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352208: Aug 09 15:05:46.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601432, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352209: Aug 09 15:05:46.515 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352210: Aug 09 15:05:46.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1033 } 8352211: Aug 09 15:05:46.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352212: Aug 09 15:05:46.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1033 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352213: Aug 09 15:05:46.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352214: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797683 SkillGroupNum=10 } 8352215: Aug 09 15:05:49.265 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797683 8352216: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352217: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797683 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352218: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352219: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797684 SkillGroupNum=12 } 8352220: Aug 09 15:05:49.265 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797684 8352221: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352222: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797684 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:49 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352223: Aug 09 15:05:49.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352224: Aug 09 15:05:49.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797685 SkillGroupNum=13 } 8352225: Aug 09 15:05:49.280 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797685 8352226: Aug 09 15:05:49.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352227: Aug 09 15:05:49.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797685 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352228: Aug 09 15:05:49.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352229: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797686 SkillGroupNum=14 } 8352230: Aug 09 15:05:49.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797686 8352231: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352232: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797686 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352233: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352234: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797687 SkillGroupNum=7 } 8352235: Aug 09 15:05:49.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797687 8352236: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352237: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797687 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352238: Aug 09 15:05:49.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352239: Aug 09 15:05:50.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54154 } 8352240: Aug 09 15:05:50.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352241: Aug 09 15:05:50.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54154 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352242: Aug 09 15:05:50.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352243: Aug 09 15:05:50.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=565 } 8352244: Aug 09 15:05:50.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352245: Aug 09 15:05:50.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=565 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352246: Aug 09 15:05:50.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352247: Aug 09 15:05:53.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797688 } 8352248: Aug 09 15:05:53.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352249: Aug 09 15:05:53.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797688 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352250: Aug 09 15:05:53.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352251: Aug 09 15:05:53.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601433, agentID=sbee } 8352252: Aug 09 15:05:53.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352253: Aug 09 15:05:53.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601433, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352254: Aug 09 15:05:53.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352255: Aug 09 15:05:54.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601434, agentID=mfoltz } 8352256: Aug 09 15:05:54.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352257: Aug 09 15:05:54.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601434, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352258: Aug 09 15:05:54.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352259: Aug 09 15:05:55.421 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8352260: Aug 09 15:05:55.421 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8352261: Aug 09 15:05:56.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601435, agentID=cangelini } 8352262: Aug 09 15:05:56.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352263: Aug 09 15:05:56.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601435, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352264: Aug 09 15:05:56.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352265: Aug 09 15:05:58.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601436 } 8352266: Aug 09 15:05:58.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352267: Aug 09 15:05:58.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601436 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352268: Aug 09 15:05:58.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352269: Aug 09 15:05:59.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797689 SkillGroupNum=10 } 8352270: Aug 09 15:05:59.312 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797689 8352271: Aug 09 15:05:59.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352272: Aug 09 15:05:59.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797689 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352273: Aug 09 15:05:59.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352274: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797690 SkillGroupNum=12 } 8352275: Aug 09 15:05:59.328 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797690 8352276: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352277: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797690 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:59 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352278: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352279: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797691 SkillGroupNum=13 } 8352280: Aug 09 15:05:59.328 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797691 8352281: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352282: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797691 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352283: Aug 09 15:05:59.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352284: Aug 09 15:05:59.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797692 SkillGroupNum=14 } 8352285: Aug 09 15:05:59.343 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797692 8352286: Aug 09 15:05:59.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352287: Aug 09 15:05:59.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797692 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352288: Aug 09 15:05:59.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352289: Aug 09 15:05:59.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797693 SkillGroupNum=7 } 8352290: Aug 09 15:05:59.359 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797693 8352291: Aug 09 15:05:59.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352292: Aug 09 15:05:59.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797693 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:05:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352293: Aug 09 15:05:59.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352294: Aug 09 15:05:59.874 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=939 } 8352295: Aug 09 15:05:59.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352296: Aug 09 15:05:59.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=939 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352297: Aug 09 15:05:59.874 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352298: Aug 09 15:06:00.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=359 } 8352299: Aug 09 15:06:00.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352300: Aug 09 15:06:00.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=359 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352301: Aug 09 15:06:00.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352302: Aug 09 15:06:00.421 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8352303: Aug 09 15:06:00.421 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8352304: Aug 09 15:06:00.421 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8352305: Aug 09 15:06:00.421 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8352306: Aug 09 15:06:03.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601437, agentID=sbee } 8352307: Aug 09 15:06:03.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352308: Aug 09 15:06:03.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601437, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352309: Aug 09 15:06:03.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352310: Aug 09 15:06:04.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601438, agentID=mfoltz } 8352311: Aug 09 15:06:04.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352312: Aug 09 15:06:04.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601438, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352313: Aug 09 15:06:04.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352314: Aug 09 15:06:06.968 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601439, agentID=cangelini } 8352315: Aug 09 15:06:06.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352316: Aug 09 15:06:06.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601439, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352317: Aug 09 15:06:06.968 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352318: Aug 09 15:06:09.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797694 SkillGroupNum=10 } 8352319: Aug 09 15:06:09.359 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797694 8352320: Aug 09 15:06:09.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352321: Aug 09 15:06:09.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797694 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352322: Aug 09 15:06:09.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352323: Aug 09 15:06:09.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797695 SkillGroupNum=12 } 8352324: Aug 09 15:06:09.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797695 8352325: Aug 09 15:06:09.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352326: Aug 09 15:06:09.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797695 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:09 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352327: Aug 09 15:06:09.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352328: Aug 09 15:06:09.390 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797696 SkillGroupNum=13 } 8352329: Aug 09 15:06:09.390 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797696 8352330: Aug 09 15:06:09.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352331: Aug 09 15:06:09.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797696 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352332: Aug 09 15:06:09.390 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352333: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797697 SkillGroupNum=14 } 8352334: Aug 09 15:06:09.406 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797697 8352335: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352336: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797697 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352337: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352338: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797698 SkillGroupNum=7 } 8352339: Aug 09 15:06:09.406 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797698 8352340: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352341: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797698 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352342: Aug 09 15:06:09.406 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352343: Aug 09 15:06:13.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601440, agentID=sbee } 8352344: Aug 09 15:06:13.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352345: Aug 09 15:06:13.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601440, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352346: Aug 09 15:06:13.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352347: Aug 09 15:06:14.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601441, agentID=mfoltz } 8352348: Aug 09 15:06:14.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352349: Aug 09 15:06:14.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601441, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352350: Aug 09 15:06:14.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352351: Aug 09 15:06:14.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=415 } 8352352: Aug 09 15:06:14.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352353: Aug 09 15:06:14.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=415 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352354: Aug 09 15:06:14.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352355: Aug 09 15:06:16.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1034 } 8352356: Aug 09 15:06:16.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352357: Aug 09 15:06:16.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1034 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352358: Aug 09 15:06:16.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352359: Aug 09 15:06:17.203 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601442, agentID=cangelini } 8352360: Aug 09 15:06:17.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352361: Aug 09 15:06:17.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601442, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352362: Aug 09 15:06:17.203 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352363: Aug 09 15:06:19.422 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797699 SkillGroupNum=10 } 8352364: Aug 09 15:06:19.422 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797699 8352365: Aug 09 15:06:19.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352366: Aug 09 15:06:19.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797699 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352367: Aug 09 15:06:19.422 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352368: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797700 SkillGroupNum=12 } 8352369: Aug 09 15:06:19.437 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797700 8352370: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352371: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797700 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:19 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352372: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352373: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797701 SkillGroupNum=13 } 8352374: Aug 09 15:06:19.437 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797701 8352375: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352376: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797701 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352377: Aug 09 15:06:19.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352378: Aug 09 15:06:19.453 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797702 SkillGroupNum=14 } 8352379: Aug 09 15:06:19.453 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797702 8352380: Aug 09 15:06:19.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352381: Aug 09 15:06:19.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797702 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352382: Aug 09 15:06:19.453 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352383: Aug 09 15:06:19.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797703 SkillGroupNum=7 } 8352384: Aug 09 15:06:19.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797703 8352385: Aug 09 15:06:19.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352386: Aug 09 15:06:19.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797703 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352387: Aug 09 15:06:19.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352388: Aug 09 15:06:20.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54155 } 8352389: Aug 09 15:06:20.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352390: Aug 09 15:06:20.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54155 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352391: Aug 09 15:06:20.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352392: Aug 09 15:06:20.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=566 } 8352393: Aug 09 15:06:20.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352394: Aug 09 15:06:20.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=566 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352395: Aug 09 15:06:20.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352396: Aug 09 15:06:23.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797704 } 8352397: Aug 09 15:06:23.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352398: Aug 09 15:06:23.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797704 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352399: Aug 09 15:06:23.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352400: Aug 09 15:06:23.703 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601443, agentID=sbee } 8352401: Aug 09 15:06:23.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352402: Aug 09 15:06:23.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601443, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352403: Aug 09 15:06:23.703 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352404: Aug 09 15:06:24.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601444, agentID=mfoltz } 8352405: Aug 09 15:06:24.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352406: Aug 09 15:06:24.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601444, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352407: Aug 09 15:06:24.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352408: Aug 09 15:06:27.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601445, agentID=cangelini } 8352409: Aug 09 15:06:27.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352410: Aug 09 15:06:27.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601445, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352411: Aug 09 15:06:27.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352412: Aug 09 15:06:28.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601446 } 8352413: Aug 09 15:06:28.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352414: Aug 09 15:06:28.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601446 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352415: Aug 09 15:06:28.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352416: Aug 09 15:06:29.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797705 SkillGroupNum=10 } 8352417: Aug 09 15:06:29.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797705 8352418: Aug 09 15:06:29.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352419: Aug 09 15:06:29.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797705 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352420: Aug 09 15:06:29.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352421: Aug 09 15:06:29.484 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797706 SkillGroupNum=12 } 8352422: Aug 09 15:06:29.484 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797706 8352423: Aug 09 15:06:29.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352424: Aug 09 15:06:29.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797706 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:29 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352425: Aug 09 15:06:29.484 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352426: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797707 SkillGroupNum=13 } 8352427: Aug 09 15:06:29.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797707 8352428: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352429: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797707 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352430: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352431: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797708 SkillGroupNum=14 } 8352432: Aug 09 15:06:29.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797708 8352433: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352434: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797708 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352435: Aug 09 15:06:29.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352436: Aug 09 15:06:29.516 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797709 SkillGroupNum=7 } 8352437: Aug 09 15:06:29.516 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797709 8352438: Aug 09 15:06:29.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352439: Aug 09 15:06:29.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797709 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352440: Aug 09 15:06:29.516 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352441: Aug 09 15:06:29.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=940 } 8352442: Aug 09 15:06:29.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352443: Aug 09 15:06:29.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=940 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352444: Aug 09 15:06:29.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8352445: Aug 09 15:06:30.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=360 } 8352446: Aug 09 15:06:30.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352447: Aug 09 15:06:30.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=360 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352448: Aug 09 15:06:30.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8352449: Aug 09 15:06:33.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601447, agentID=sbee } 8352450: Aug 09 15:06:33.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352451: Aug 09 15:06:33.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601447, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352452: Aug 09 15:06:33.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352453: Aug 09 15:06:35.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601448, agentID=mfoltz } 8352454: Aug 09 15:06:35.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352455: Aug 09 15:06:35.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601448, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352456: Aug 09 15:06:35.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352457: Aug 09 15:06:37.766 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601449, agentID=cangelini } 8352458: Aug 09 15:06:37.766 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352459: Aug 09 15:06:37.766 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601449, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352460: Aug 09 15:06:37.766 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352461: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797710 SkillGroupNum=10 } 8352462: Aug 09 15:06:39.531 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797710 8352463: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352464: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797710 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352465: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352466: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797711 SkillGroupNum=12 } 8352467: Aug 09 15:06:39.531 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797711 8352468: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352469: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797711 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:39 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352470: Aug 09 15:06:39.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352471: Aug 09 15:06:39.547 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797712 SkillGroupNum=13 } 8352472: Aug 09 15:06:39.547 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797712 8352473: Aug 09 15:06:39.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352474: Aug 09 15:06:39.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797712 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352475: Aug 09 15:06:39.547 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352476: Aug 09 15:06:39.563 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797713 SkillGroupNum=14 } 8352477: Aug 09 15:06:39.563 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797713 8352478: Aug 09 15:06:39.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352479: Aug 09 15:06:39.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797713 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352480: Aug 09 15:06:39.563 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352481: Aug 09 15:06:39.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797714 SkillGroupNum=7 } 8352482: Aug 09 15:06:39.578 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797714 8352483: Aug 09 15:06:39.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352484: Aug 09 15:06:39.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797714 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352485: Aug 09 15:06:39.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352486: Aug 09 15:06:44.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601450, agentID=sbee } 8352487: Aug 09 15:06:44.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352488: Aug 09 15:06:44.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601450, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352489: Aug 09 15:06:44.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352490: Aug 09 15:06:44.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=416 } 8352491: Aug 09 15:06:44.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352492: Aug 09 15:06:44.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=416 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352493: Aug 09 15:06:44.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352494: Aug 09 15:06:45.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601451, agentID=mfoltz } 8352495: Aug 09 15:06:45.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352496: Aug 09 15:06:45.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601451, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352497: Aug 09 15:06:45.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352498: Aug 09 15:06:46.594 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1035 } 8352499: Aug 09 15:06:46.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352500: Aug 09 15:06:46.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1035 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352501: Aug 09 15:06:46.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8352502: Aug 09 15:06:47.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601452, agentID=cangelini } 8352503: Aug 09 15:06:47.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352504: Aug 09 15:06:47.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601452, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352505: Aug 09 15:06:47.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352506: Aug 09 15:06:49.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797715 SkillGroupNum=10 } 8352507: Aug 09 15:06:49.578 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797715 8352508: Aug 09 15:06:49.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352509: Aug 09 15:06:49.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797715 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352510: Aug 09 15:06:49.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352511: Aug 09 15:06:49.594 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797716 SkillGroupNum=12 } 8352512: Aug 09 15:06:49.594 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797716 8352513: Aug 09 15:06:49.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352514: Aug 09 15:06:49.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797716 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:49 CDT 2012 totalCall=42 oldestCallInQueue =0 handledCallsToday=22 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352515: Aug 09 15:06:49.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352516: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797717 SkillGroupNum=13 } 8352517: Aug 09 15:06:49.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797717 8352518: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352519: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797717 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352520: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352521: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797718 SkillGroupNum=14 } 8352522: Aug 09 15:06:49.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797718 8352523: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352524: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797718 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352525: Aug 09 15:06:49.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352526: Aug 09 15:06:49.625 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797719 SkillGroupNum=7 } 8352527: Aug 09 15:06:49.625 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797719 8352528: Aug 09 15:06:49.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352529: Aug 09 15:06:49.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797719 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352530: Aug 09 15:06:49.625 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352531: Aug 09 15:06:50.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54156 } 8352532: Aug 09 15:06:50.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352533: Aug 09 15:06:50.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54156 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352534: Aug 09 15:06:50.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8352535: Aug 09 15:06:50.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=567 } 8352536: Aug 09 15:06:50.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352537: Aug 09 15:06:50.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=567 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352538: Aug 09 15:06:50.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8352539: Aug 09 15:06:51.328 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536740)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 4536740/5 CallCtlConnOfferedEv 8776:IPCC_devices [#167789] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8352540: Aug 09 15:06:51.328 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2830) from null 8352541: Aug 09 15:06:51.328 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2830,implId=4536740/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=null 8352542: Aug 09 15:06:51.328 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2830 : ContactSessionChanged received for App FW contact 2830, iefSourceContact is 88422820 [4536740/5] (2103) 8352543: Aug 09 15:06:51.328 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8352544: Aug 09 15:06:51.328 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536740)->ACTIVE]->OFFERED, CTI Port selected: TP[id=7,implId=919008004,state=IN_USE] 8352545: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536740/5 CallActiveEv [#167793] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 ConnCreatedEv 8776:IPCC_devices [#167794] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 ConnInProgressEv 8776:IPCC_devices [#167795] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 CallCtlConnOfferedEv 8776:IPCC_devices [#167796] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 ConnCreatedEv 7734045502: [#167797] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 ConnConnectedEv 7734045502: [#167798] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 CallCtlConnEstablishedEv 7734045502: [#167799] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536740/5 ConnCreatedEv 919008004:Chi_Phones [#167800] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8352546: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2830,implId=4536740/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003212,seq num=0,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352547: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536740)->ACTIVE]->OFFERED has 1 current sessions active. 8352548: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536740/5 ConnInProgressEv 919008004:Chi_Phones [#167801] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 4536740/5 CallCtlConnOfferedEv 919008004:Chi_Phones [#167802] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8352549: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK:CallID: 2830, MediaID: 4536740/5 CallCtlConnOfferedEv received for CTI Port: 919008004, lastRedirectedAddress: 8776 8352550: Aug 09 15:06:51.344 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Got (P1-JtapiUser_1) 4536740/5 CallObservationEndedEv [#167813] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352551: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:RP[num=8776], conn=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536740)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 4536740/5 CallCtlConnDisconnectedEv 8776:IPCC_devices [#167815] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8352552: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:CallID: 2830, MediaID: 4536740/5 Accepting call for CTI Route Point: 8776 on CTI Port: 919008004, ciscoCause=0 8352553: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003212,seq num=0,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352554: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5, TerminalConnection to Terminal: IT__919008004 is RINGING, [919008004:Chi_Phones/(P1-JtapiUser_1) GCID=(5,4536740)->ACTIVE]->ALERTING 8352555: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8352556: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003212,seq num=0,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352557: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2830 : ContactAttributed received for App FW contact 2830, iefSourceContact is 88422820 [4536740/5] (2103) 8352558: Aug 09 15:06:51.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 associated with Task ID: 73000007221 8352559: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8352560: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8352561: Aug 09 15:06:51.360 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8352562: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536740/5, 919008004) 8352563: Aug 09 15:06:51.360 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008004 contact ID: 4536740/5 8352564: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns null 8352565: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 4536740/5 (88422820) to session 80000003212 8352566: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(4536740/5/88422820, 88422820 [4536740/5]) 8352567: Aug 09 15:06:51.360 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007221 Executing AcceptStep 8352568: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2830 8352569: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003212 session seq num 0 8352570: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2830 8352571: Aug 09 15:06:51.360 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008004 contact type IAQ Secondary call ID 4536740/5 session 80000003212 session seq num 0 isRedirectFromWF false 8352572: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:51 CDT 2012 8352573: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352574: Aug 09 15:06:51.360 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008004:false 8352575: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 88422820 Contact Type:IAQ 8352576: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422820, callType: 1, connDeviceID: 919008004, ani: 7734045502, dnis: 8776, dialedNumber: 8776, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8352577: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8352578: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:51 CDT 2012 8352579: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88422820, calledPartyDisposition: 0, connectionDeviceID: 919008004, ani: 7734045502, dnis: 8776, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8352580: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352581: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88422820, resource: 919008004, ESD: -1 Contact Type:IAQ 8352582: Aug 09 15:06:51.360 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 88422820 to table 8352583: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352584: Aug 09 15:06:51.360 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 7734045502:false 8352585: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352586: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8352587: Aug 09 15:06:51.360 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008004:false 8352588: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008004, connectionCallID: 88422820, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008004, alertingDeviceID: 919008004, callingDeviceID: 7734045502, calledDeviceID: 919008004, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 7734045502, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8352589: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8352590: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422820, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008004, alertingDeviceID: 919008004, callingDeviceID: 7734045502, calledDeviceID: 919008004, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 7734045502, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8352591: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352592: Aug 09 15:06:51.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352593: Aug 09 15:06:51.375 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, TerminalConnection to Terminal: IT__919008004 is ACTIVE 8352594: Aug 09 15:06:51.375 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2830 : ContactAccepted received for App FW contact 2830, iefSourceContact is 88422820 [4536740/5] (2103) 8352595: Aug 09 15:06:51.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:4536740/5 Type:IAQ) 8352596: Aug 09 15:06:51.375 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352597: Aug 09 15:06:51.375 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=80000003212,seq num=0,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352598: Aug 09 15:06:51.375 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008004 8352599: Aug 09 15:06:51.375 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536740/5, 919008004) 8352600: Aug 09 15:06:51.375 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008004 contact ID: 4536740/5 8352601: Aug 09 15:06:51.375 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2830 8352602: Aug 09 15:06:51.375 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008004 contact type IAQ session 80000003212 session seq num 0 8352603: Aug 09 15:06:51.375 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:51 CDT 2012 8352604: Aug 09 15:06:51.375 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352605: Aug 09 15:06:51.375 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88422820, resource: 919008004, ESD: -1 Contact Type:IAQ 8352606: Aug 09 15:06:51.375 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 88422820, resource: 919008004, ESD: -1 Contact Type:IAQ because resource is a CTI port 8352607: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8352608: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8352609: Aug 09 15:06:51.375 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 7734045502:false 8352610: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008004, connectionCallID: 88422820, monitoredDeviceDN: 919008004, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008004, callingDeviceID: 7734045502, calledDeviceID: 919008004, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8352611: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8352612: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422820, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008004, answeringDeviceID: 919008004, calledDeviceID: 919008004, callingDeviceID: 7734045502, lastRedirectDeviceID: null to various sockets } 8352613: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352614: Aug 09 15:06:51.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352615: Aug 09 15:06:51.422 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8352616: Aug 09 15:06:51.422 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8352617: Aug 09 15:06:51.422 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8352618: Aug 09 15:06:51.422 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007221 Executing OutputStep 8352619: Aug 09 15:06:51.422 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007221 OutputStep: myExecute 8352620: Aug 09 15:06:53.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797720 } 8352621: Aug 09 15:06:53.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352622: Aug 09 15:06:53.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797720 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352623: Aug 09 15:06:53.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352624: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing GetCallContactInfoStep (HandledSessionStep) 8352625: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 7734045502 8352626: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8352627: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing Set Enterprise Call Info 8352628: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Set Enterprise Call Info: Set 1 call variable(s). 8352629: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Set Enterprise Call Info: Set 0 expanded call variable(s). 8352630: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing GetCallContactInfoStep (HandledSessionStep) 8352631: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352632: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 8776 8352633: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8352634: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2830 8352635: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003212 session seq num 0 8352636: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422820, newConnectionCallID: 88422820, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/7734045502, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8352637: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8352638: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88422820, newConnectionDeviceIDType: 0, newConnectionCallID: 88422820, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/7734045502, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8352639: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352640: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352641: Aug 09 15:06:54.329 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007221 Execution of Cache Document Step started. 8352642: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 Get Reporting Statistic: Executing the step ... 8352643: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8352644: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007221 The value of Statistic Variable of Get Reporting Statistics Step is 1 8352645: Aug 09 15:06:54.329 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007221 Executing Create Generated Prompt Step 8352646: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 Get Reporting Statistic: Executing the step ... 8352647: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8352648: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007221 The value of Statistic Variable of Get Reporting Statistics Step is 0 8352649: Aug 09 15:06:54.329 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007221 Executing Create Generated Prompt Step 8352650: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 SelectResourceStep: Executing SelectResourceStep 8352651: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 SelectResourceStep: Checking if rsrc allocated 8352652: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 SelectResourceStep: calling rm.allocateResource() for icdContact 88422820 [4536740/5] (2103) for CSQ12 8352653: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(88422820 [4536740/5]) 8352654: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2830 CallID:4536740/5) 8352655: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2830 CallID:4536740/5)) 8352656: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .enqueue(12) 8352657: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .enqueue(12)(Queue ID:852) 8352658: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8352659: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Agent ejcook.allocateRsrc(88422820) 8352660: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setAllocatedResource(ejcook) 8352661: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2830 8352662: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 88422820[4536740/5] (2103) 8352663: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .addAssociatedResource(ejcook) 8352664: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8352665: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .setWrapupData(4536740/5, null) 8352666: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8352667: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352668: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007222 Executing GetESDPropertiesStep 8352669: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8352670: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 SelectResourceStep: Found available resource 8352671: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007222 Executing InsertContactFIFOStep 8352672: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8352673: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536740/5 8352674: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8352675: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221 SelectResourceStep: Connect option false, return SELECTED branch 8352676: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003212 session seq num 0 8352677: Aug 09 15:06:54.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing UnholdStep 8352678: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8352679: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221Connect Step: Executing ConnectStep 8352680: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:54 CDT 2012 8352681: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352682: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352683: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 88422820, CSQ: 12 Contact Type:IAQ 8352684: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221Connect Step: Connecting to resource: ejcook 8352685: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352686: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 88422820 8352687: Aug 09 15:06:54.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221Connect Step: Performing consult 8352688: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352689: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8352690: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setProcessSessionCancelledExecuted(false) 8352691: Aug 09 15:06:54.329 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:88422820 8352692: Aug 09 15:06:54.329 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536740/5 8352693: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 7734045502:false 8352694: Aug 09 15:06:54.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, transfer(12101255, 10000, ACKNOWLEDGED) 8352695: Aug 09 15:06:54.329 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8776:true 8352696: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422820, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 7734045502, calledDeviceID: 8776 } to outboundQ 8352697: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8352698: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422820, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008004, queueDeviceID: 12, calledDeviceID: 8776, callingDeviceID: 7734045502, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8352699: Aug 09 15:06:54.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352700: Aug 09 15:06:54.344 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8352701: Aug 09 15:06:54.344 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8352702: Aug 09 15:06:54.344 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, TerminalConnection to Terminal: IT__919008004 is HELD 8352703: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 ConsultCallActive [#167834] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 ConnCreatedEv 919008004:Chi_Phones [#167835] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 ConnConnectedEv 919008004:Chi_Phones [#167836] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 CallCtlConnInitiatedEv 919008004:Chi_Phones [#167837] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 TermConnCreatedEv IT__919008004 [#167838] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 TermConnActiveEv IT__919008004 [#167839] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 CallCtlTermConnTalkingEv IT__919008004 [#167840] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, events on the AddressCallObserver. 8352704: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConsultCallActive [#167834] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352705: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnCreatedEv 919008004:Chi_Phones [#167835] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352706: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnConnectedEv 919008004:Chi_Phones [#167836] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352707: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnInitiatedEv 919008004:Chi_Phones [#167837] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352708: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 TermConnCreatedEv IT__919008004 [#167838] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12 8352709: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 TermConnActiveEv IT__919008004 [#167839] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352710: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlTermConnTalkingEv IT__919008004 [#167840] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8352711: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 CallCtlConnDialingEv 919008004:Chi_Phones [#167841] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352712: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnDialingEv 919008004:Chi_Phones [#167841] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352713: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 CallCtlConnEstablishedEv 919008004:Chi_Phones [#167842] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 ConnCreatedEv 12101255: [#167843] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352714: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnEstablishedEv 919008004:Chi_Phones [#167842] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352715: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnCreatedEv 12101255: [#167843] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352716: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 ConnInProgressEv 12101255: [#167844] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 CallCtlConnOfferedEv 12101255: [#167845] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352717: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnInProgressEv 12101255: [#167844] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352718: Aug 09 15:06:54.360 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnOfferedEv 12101255: [#167845] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352719: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962931 [185715/1], address 919008004, calling party 919008004, and called party 12101255 8352720: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962931 [185715/1] and agent null being ignored because orig isn't a logged in agent 8352721: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16962931 [185715/1] and agent ejcook 8352722: Aug 09 15:06:54.375 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352723: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185715/1 12101255 8352724: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8352725: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:classifyCall 185715/1 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:PrimaryConsult(1) 8352726: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:ejcook ID:185715/1 Type:PRIMARY CONSULT) 8352727: Aug 09 15:06:54.375 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352728: Aug 09 15:06:54.375 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536740/5 8352729: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88422820 [4536740/5] Contact Class:IAQ App Contact Id:2830 8352730: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8352731: Aug 09 15:06:54.375 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2830 8352732: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8352733: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8352734: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352735: Aug 09 15:06:54.375 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT Secondary call ID 185715/1 session 80000003212 session seq num 0 isRedirectFromWF false 8352736: Aug 09 15:06:54.375 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:54 CDT 2012 8352737: Aug 09 15:06:54.375 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352738: Aug 09 15:06:54.375 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88422820, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8352739: Aug 09 15:06:54.375 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8352740: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8352741: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 7734045502:false 8352742: Aug 09 15:06:54.375 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8352743: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 88422820, skillGroupNumber: 12, serviceNumber: 6, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12101255, alertingDeviceID: 12101255, callingDeviceID: 7734045502, calledDeviceID: 12101255, lastRedirectDeviceID: null, secondaryCallID: 16962931, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/7734045502, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8352744: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8352745: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422820, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12101255, alertingDeviceID: 12101255, callingDeviceID: 7734045502, calledDeviceID: 12101255, lastRedirectDeviceID: null, secondaryConnectionCallID: 16962931, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/7734045502, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8352746: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352747: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88422820 } 8352748: Aug 09 15:06:54.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352749: Aug 09 15:06:54.375 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 ConnAlertingEv 12101255: [#167858] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 CallCtlConnAlertingEv 12101255: [#167859] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352750: Aug 09 15:06:54.375 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnAlertingEv 12101255: [#167858] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352751: Aug 09 15:06:54.375 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnAlertingEv 12101255: [#167859] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352752: Aug 09 15:06:54.375 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultCallObserver RINGING 8352753: Aug 09 15:06:54.375 CDT %MIVR-SS_TEL-7-UNK:Call.transferStarted(12101255) JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=80000003212,seq num=0,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352754: Aug 09 15:06:54.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601453, agentID=sbee } 8352755: Aug 09 15:06:54.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352756: Aug 09 15:06:54.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601453, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352757: Aug 09 15:06:54.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352758: Aug 09 15:06:55.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601454, agentID=mfoltz } 8352759: Aug 09 15:06:55.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352760: Aug 09 15:06:55.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601454, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352761: Aug 09 15:06:55.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352762: Aug 09 15:06:58.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601455, agentID=cangelini } 8352763: Aug 09 15:06:58.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8352764: Aug 09 15:06:58.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601455, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352765: Aug 09 15:06:58.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352766: Aug 09 15:06:58.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601456 } 8352767: Aug 09 15:06:58.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8352768: Aug 09 15:06:58.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601456 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352769: Aug 09 15:06:58.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352770: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 ConnConnectedEv 12101255: [#167860] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185715/1 CallCtlConnEstablishedEv 12101255: [#167861] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352771: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 ConnConnectedEv 12101255: [#167860] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352772: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallCtlConnEstablishedEv 12101255: [#167861] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352773: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultCallObserver TALKING - CallCtlConnEstablished, [12101255:/(P1-JtapiUser_1) GCID=(1,185715)->ACTIVE]->ESTABLISHED 8352774: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultCallObserver():Received msg from original call Interrupted 8352775: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, Consult received Call TALKING, it's in correct state to transfer 8352776: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2830 MediaId:4536740/5 Task:73000007221, ConsultEvent= (P1-JtapiUser_1) 185715/1 CallObservationEndedEv [#167862] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8352777: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, transfer(12101255, consultCall) 8352778: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962931 [185715/1], address 12101255, calling party 919008004, and called party 12101255 8352779: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962931 [185715/1] and agent null being ignored because orig isn't a logged in agent 8352780: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16962931 [185715/1] and agent ejcook 8352781: Aug 09 15:06:59.282 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352782: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185715/1 12101255 8352783: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8352784: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:classifyCall 185715/1 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:PrimaryConsult(1) 8352785: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16962931 [185715/1] and agent ejcook being ignored for primary consult call 8352786: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16962931 [185715/1] and agent ejcook 8352787: Aug 09 15:06:59.282 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352788: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185715/1 12101255 8352789: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8352790: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:classifyCall 185715/1 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:PrimaryConsult(1) 8352791: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:ejcook ID:185715/1 Type:PRIMARY CONSULT cause:DEFAULT) 8352792: Aug 09 15:06:59.282 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352793: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Agent processSessionTalkingMsg 185715/1 ejcook being ignored because RmCm contact is null 8352794: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88422820 [4536740/5] Contact Class:IAQ App Contact Id:2830 8352795: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8352796: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8352797: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8352798: Aug 09 15:06:59.282 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352799: Aug 09 15:06:59.282 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 CiscoTermConnSelectChangedEv IT__919008004 [#167868] Cause:100 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, events on the AddressCallObserver. 8352800: Aug 09 15:06:59.297 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 4536740/5 CiscoTransferStartEv [#167869] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8352801: Aug 09 15:06:59.297 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 88422820[4536740/5] 8352802: Aug 09 15:06:59.297 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352803: Aug 09 15:06:59.297 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185715/1 12101255 8352804: Aug 09 15:06:59.297 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8352805: Aug 09 15:06:59.297 CDT %MIVR-SS_RM-7-UNK:classifyCall 185715/1 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:PrimaryConsult(1) 8352806: Aug 09 15:06:59.297 CDT %MIVR-SS_RM-7-UNK:Agent.processNullController(88422820 [4536740/5], 16962931 [185715/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 8352807: Aug 09 15:06:59.297 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352808: Aug 09 15:06:59.313 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 ConnDisconnectedEv 12101255: [#167874] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185715/1 CallCtlConnDisconnectedEv 12101255: [#167875] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8352809: Aug 09 15:06:59.313 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 TermConnDroppedEv IT__919008004 [#167876] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185715/1 CallCtlTermConnDroppedEv IT__919008004 [#167877] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185715/1 ConnDisconnectedEv 919008004:Chi_Phones [#167878] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185715/1 CallCtlConnDisconnectedEv 919008004:Chi_Phones [#167879] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185715/1 CallInvalidEv [#167880] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8352810: Aug 09 15:06:59.313 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 185715/1 CallObservationEndedEv [#167881] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352811: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422820 [4536740/5], address 12101255, calling party 919008004, and called party 12101255 8352812: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422820 [4536740/5] and agent null being ignored because orig isn't a logged in agent 8352813: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 88422820 [4536740/5] and agent ejcook 8352814: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352815: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536740/5 12101255 8352816: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422820 [4536740/5] has internal type IAQ, contact type: IAQ for agent ejcook 8352817: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536740/5 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:IAQ(Normal) 8352818: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 88422820 [4536740/5] and agent ejcook and connection state of calledAddress(12101255) is 51 8352819: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 88422820 [4536740/5] and agent ejcook 8352820: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352821: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:ejcook ID:4536740/5 Type:IAQ) 8352822: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536740/5 12101255 8352823: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422820 [4536740/5] has internal type IAQ, contact type: IAQ for agent ejcook 8352824: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352825: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536740/5 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:IAQ(Normal) 8352826: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352827: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422820 [4536740/5], address 919008004, calling party 919008004, and called party 12101255 8352828: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422820 [4536740/5] and agent null being ignored because orig isn't a logged in agent 8352829: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Session 80000003212 .answerContact(2830, 2831) in TermConnActiveEv for call 88422820 [4536740/5] and agent ejcook 8352830: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.replaceAppContactsInSession(2830, 2831, 80000003212) 8352831: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2830 : ContactSessionChanged received for App FW contact 2830, iefSourceContact is 88422820 [4536740/5] (2103) 8352832: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8352833: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2831 : ContactSessionChanged received for App FW contact 2831, iefSourceContact is 88422820 [4536740/5] (2103) 8352834: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8352835: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setAppContact(2831) from 2830 8352836: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Setting ANI of App contact 2831 from 7734045502 to 7734045502 in TermConnActiveEv for call 88422820 [4536740/5] and agent ejcook 8352837: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352838: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Setting the calling number of appContact to 7734045502 8352839: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .dequeueAll(CONNECTED_TO_RESOURCE) 8352840: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(4536740/5) removing resource 919008004 8352841: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2831 8352842: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008004 8352843: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352844: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .removeConnectedResource(919008004) 8352845: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:IN_SESSION Old State:RESERVED Reason code:0 8352846: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 8352847: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 8352848: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type IAQ session 80000003212 session seq num 0 8352849: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: IN_SESSION 8352850: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88422820 [4536740/5] Contact Class:IAQ App Contact Id:2831 8352851: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2831 8352852: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8352853: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8352854: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:59 CDT 2012 8352855: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8352856: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352857: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8352858: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8352859: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 8352860: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88422820, resource: ejcook, ESD: 12 Contact Type:IAQ 8352861: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352862: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=3 to various sockets } 8352863: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8352864: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8352865: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:ejcook ID:4536740/5 Type:IAQ cause:DEFAULT) 8352866: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8352867: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8352868: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352869: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:ContactConnected, setting longest currently waiting ct:null 8352870: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352871: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352872: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 80000003212 session seq num 0 8352873: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88422820 [4536740/5] Contact Class:IAQ App Contact Id:2831 8352874: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352875: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: IN_SESSION_PENDING_WORK 8352876: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536740/5 8352877: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8352878: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8352879: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8352880: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8352881: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 7734045502:false 8352882: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8352883: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2831 8352884: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8352885: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352886: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 88422820, monitoredDeviceDN: 12101255, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 12, answeringDeviceID: 12101255, callingDeviceID: 7734045502, calledDeviceID: 12101255, lastRedirectDeviceID: null, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535 } to outboundQ 8352887: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008004 contact type IAQ session 80000003212 session seq num 0 8352888: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16962931 [185715/1] and agent ejcook 8352889: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ
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8352890: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:59 CDT 2012 8352891: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352892: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8352893: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 4536740/5 CiscoTransferEndEv [#167907] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8352894: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352895: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185715/1 12101255 8352896: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:Call.transferAnswered(12101255) JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=null,seq num=-1,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352897: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88422820 Contact Type:IAQ 8352898: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422820, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12101255, answeringDeviceID: 12101255, calledDeviceID: 12101255, callingDeviceID: 7734045502, lastRedirectDeviceID: null to various sockets } 8352899: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8352900: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 88422820 ConfToRPData size is 0 8352901: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(12101255) JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=null,seq num=-1,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352902: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8352903: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:classifyCall 185715/1 Rsrc: ejcook CallingAddr: 919008004 LRAddr:null Type:PrimaryConsult(1) 8352904: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 Got (P1-JtapiUser_1) 4536740/5 CallObservationEndedEv [#167909] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8352905: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352906: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:ejcook ID:185715/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 8352907: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8352908: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422820, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 8352909: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88422820 [4536740/5] Contact Class:IAQ App Contact Id:2831 8352910: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got TransferStart event, and final call 4536740/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185715)->INVALID 8352911: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:06:59 CDT 2012 8352912: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8352913: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352914: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8352915: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8352916: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16962931 [185715/1] 8352917: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 gets TermConnDroppedEv, meta code:134, cause code:100 8352918: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88422820, resource: 919008004 Contact Type:IAQ 8352919: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=5 to various sockets } 8352920: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, TerminalConnection to Terminal: IT__919008004 is DROPPED, 4536740/5, call transferring, Redirecting:false 8352921: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8352922: Aug 09 15:06:59.329 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88422820, resource: 919008004 Contact Type:IAQ because resource is a CTI port 8352923: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=2830,implId=4536740/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=null,seq num=-1,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352924: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8352925: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8352926: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:185715/1) 8352927: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185715/1) returns null 8352928: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:185715/1] being ignored because RmCm contact is null 8352929: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88422820 } 8352930: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008004, connectionCallID: 88422820, monitoredDeviceDN: 919008004, releasingDeviceID: 919008004, releasingDeviceType: 73 } to outboundQ 8352931: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:Call.transferred(12101255) - transferring JTAPICallContact[id=2830,implId=4536740/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=Huron_IT,task=73000007221,session=null,seq num=-1,cn=8776,dn=8776,cgn=7734045502,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008004] 8352932: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, released TP[type=Cisco CTI Port,id=7,implId=919008004,active=false,state=IDLE] from 8776, and releasing udpPort 28372 8352933: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2830 : ContactConnected received for App FW contact 2830, iefSourceContact is 88422820 [4536740/5] (2103) 8352934: Aug 09 15:06:59.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221Connect Step: transfer successful, return SUCCEEDED branch 8352935: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:4536740/5 ID:ejcook Type:IAQ) 8352936: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 4536740/5 8352937: Aug 09 15:06:59.329 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007221Connect Step: Clear handler for RsrcUnavailableInterruption 8352938: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8352939: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8352940: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:ContactConnected: Setting allocated resource to null for App FW contact:2831 8352941: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 Executing UnholdStep 8352942: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352943: Aug 09 15:06:59.329 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .setAllocatedResource(null) 8352944: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007221 UnholdStep: Call dropped: Exception=com.cisco.contact.ContactInactiveException: Contact id: 2830, Contact is inactive when getting channel 8352945: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 8352946: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 2830, Contact is inactive when getting channel 8352947: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8352948: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 88422820, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0 to various sockets } 8352949: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8352950: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422820, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008004, releasingDeviceID: 919008004 to various sockets } 8352951: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352952: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8352953: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88422820 } 8352954: Aug 09 15:06:59.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8352955: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1816) 8352956: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.Contact.getChannel(Contact.java:1511) 8352957: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wf.steps.ivr.UnholdStep.execute(UnholdStep.java:139) 8352958: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8352959: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8352960: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8352961: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8352962: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221 com.cisco.jtapi.TermObservationEndedEvImpl received 8352963: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8352964: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8352965: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536740)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536740)->INVALID, success: true, transferStart: false 8352966: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8352967: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got TransferStart event, and final call 4536740/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185715)->INVALID 8352968: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8352969: Aug 09 15:06:59.329 CDT %MIVR-SS_TEL-7-UNK:CallID:2830 MediaId:4536740/5 Task:73000007221, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536740)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536740)->INVALID, success: true, transferStart: false 8352970: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88422820 [4536740/5], address 7734045502, calling party 919008004, and called party 12101255 8352971: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8352972: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88422820 [4536740/5] and agent null being ignored because orig isn't a logged in agent 8352973: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8352974: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8352975: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 88422820[4536740/5] 8352976: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8352977: Aug 09 15:06:59.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferEndMsg (Original Contact:4536740/5 Consult Contact:185715/1 Transfer Success:true) 8352978: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8352979: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8352980: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8352981: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8352982: Aug 09 15:06:59.329 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8352983: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797721 SkillGroupNum=10 } 8352984: Aug 09 15:06:59.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797721 8352985: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352986: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797721 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352987: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352988: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797722 SkillGroupNum=12 } 8352989: Aug 09 15:06:59.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797722 8352990: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352991: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797722 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:59 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352992: Aug 09 15:06:59.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352993: Aug 09 15:06:59.657 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797723 SkillGroupNum=13 } 8352994: Aug 09 15:06:59.657 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797723 8352995: Aug 09 15:06:59.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8352996: Aug 09 15:06:59.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797723 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352997: Aug 09 15:06:59.657 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8352998: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797724 SkillGroupNum=14 } 8352999: Aug 09 15:06:59.672 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797724 8353000: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353001: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797724 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353002: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353003: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797725 SkillGroupNum=7 } 8353004: Aug 09 15:06:59.672 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797725 8353005: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353006: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797725 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:06:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353007: Aug 09 15:06:59.672 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353008: Aug 09 15:06:59.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=941 } 8353009: Aug 09 15:06:59.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353010: Aug 09 15:06:59.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=941 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353011: Aug 09 15:06:59.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353012: Aug 09 15:07:00.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=361 } 8353013: Aug 09 15:07:00.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353014: Aug 09 15:07:00.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=361 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353015: Aug 09 15:07:00.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353016: Aug 09 15:07:00.422 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8353017: Aug 09 15:07:00.422 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8353018: Aug 09 15:07:04.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601457, agentID=sbee } 8353019: Aug 09 15:07:04.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353020: Aug 09 15:07:04.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601457, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353021: Aug 09 15:07:04.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353022: Aug 09 15:07:05.423 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8353023: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353024: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353025: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353026: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8353027: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8353028: Aug 09 15:07:05.423 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8353029: Aug 09 15:07:05.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601458, agentID=mfoltz } 8353030: Aug 09 15:07:05.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353031: Aug 09 15:07:05.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601458, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353032: Aug 09 15:07:05.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353033: Aug 09 15:07:07.266 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542827266 8353034: Aug 09 15:07:07.266 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344542827266 done. 8353035: Aug 09 15:07:08.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601459, agentID=cangelini } 8353036: Aug 09 15:07:08.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353037: Aug 09 15:07:08.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601459, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353038: Aug 09 15:07:08.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353039: Aug 09 15:07:09.688 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797726 SkillGroupNum=10 } 8353040: Aug 09 15:07:09.688 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797726 8353041: Aug 09 15:07:09.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353042: Aug 09 15:07:09.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797726 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353043: Aug 09 15:07:09.688 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353044: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797727 SkillGroupNum=12 } 8353045: Aug 09 15:07:09.704 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797727 8353046: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353047: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797727 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:09 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353048: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353049: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797728 SkillGroupNum=13 } 8353050: Aug 09 15:07:09.704 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797728 8353051: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353052: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797728 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353053: Aug 09 15:07:09.704 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353054: Aug 09 15:07:09.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797729 SkillGroupNum=14 } 8353055: Aug 09 15:07:09.719 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797729 8353056: Aug 09 15:07:09.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353057: Aug 09 15:07:09.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797729 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353058: Aug 09 15:07:09.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353059: Aug 09 15:07:09.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797730 SkillGroupNum=7 } 8353060: Aug 09 15:07:09.735 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797730 8353061: Aug 09 15:07:09.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353062: Aug 09 15:07:09.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797730 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353063: Aug 09 15:07:09.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353064: Aug 09 15:07:14.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601460, agentID=sbee } 8353065: Aug 09 15:07:14.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353066: Aug 09 15:07:14.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601460, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353067: Aug 09 15:07:14.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353068: Aug 09 15:07:14.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=417 } 8353069: Aug 09 15:07:14.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353070: Aug 09 15:07:14.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=417 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353071: Aug 09 15:07:14.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353072: Aug 09 15:07:15.954 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601461, agentID=mfoltz } 8353073: Aug 09 15:07:15.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353074: Aug 09 15:07:15.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601461, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353075: Aug 09 15:07:15.954 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353076: Aug 09 15:07:16.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1036 } 8353077: Aug 09 15:07:16.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353078: Aug 09 15:07:16.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1036 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353079: Aug 09 15:07:16.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353080: Aug 09 15:07:18.626 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601462, agentID=cangelini } 8353081: Aug 09 15:07:18.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353082: Aug 09 15:07:18.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601462, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353083: Aug 09 15:07:18.626 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353084: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797731 SkillGroupNum=10 } 8353085: Aug 09 15:07:19.751 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797731 8353086: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353087: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797731 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353088: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353089: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797732 SkillGroupNum=12 } 8353090: Aug 09 15:07:19.751 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797732 8353091: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353092: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797732 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:19 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353093: Aug 09 15:07:19.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353094: Aug 09 15:07:19.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797733 SkillGroupNum=13 } 8353095: Aug 09 15:07:19.767 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797733 8353096: Aug 09 15:07:19.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353097: Aug 09 15:07:19.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797733 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353098: Aug 09 15:07:19.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353099: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797734 SkillGroupNum=14 } 8353100: Aug 09 15:07:19.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797734 8353101: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353102: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797734 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353103: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353104: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797735 SkillGroupNum=7 } 8353105: Aug 09 15:07:19.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797735 8353106: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353107: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797735 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353108: Aug 09 15:07:19.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353109: Aug 09 15:07:20.079 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54157 } 8353110: Aug 09 15:07:20.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353111: Aug 09 15:07:20.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54157 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353112: Aug 09 15:07:20.079 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353113: Aug 09 15:07:20.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=568 } 8353114: Aug 09 15:07:20.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353115: Aug 09 15:07:20.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=568 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353116: Aug 09 15:07:20.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353117: Aug 09 15:07:23.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797736 } 8353118: Aug 09 15:07:23.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353119: Aug 09 15:07:23.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797736 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353120: Aug 09 15:07:23.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353121: Aug 09 15:07:24.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601463, agentID=sbee } 8353122: Aug 09 15:07:24.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353123: Aug 09 15:07:24.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601463, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353124: Aug 09 15:07:24.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353125: Aug 09 15:07:26.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601464, agentID=mfoltz } 8353126: Aug 09 15:07:26.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353127: Aug 09 15:07:26.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601464, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353128: Aug 09 15:07:26.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353129: Aug 09 15:07:28.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601465 } 8353130: Aug 09 15:07:28.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353131: Aug 09 15:07:28.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601465 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353132: Aug 09 15:07:28.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353133: Aug 09 15:07:28.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601466, agentID=cangelini } 8353134: Aug 09 15:07:28.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353135: Aug 09 15:07:28.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601466, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353136: Aug 09 15:07:28.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353137: Aug 09 15:07:29.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797737 SkillGroupNum=10 } 8353138: Aug 09 15:07:29.798 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797737 8353139: Aug 09 15:07:29.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353140: Aug 09 15:07:29.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797737 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353141: Aug 09 15:07:29.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353142: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797738 SkillGroupNum=12 } 8353143: Aug 09 15:07:29.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797738 8353144: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353145: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797738 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:29 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353146: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353147: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797739 SkillGroupNum=13 } 8353148: Aug 09 15:07:29.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797739 8353149: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353150: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797739 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353151: Aug 09 15:07:29.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353152: Aug 09 15:07:29.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797740 SkillGroupNum=14 } 8353153: Aug 09 15:07:29.829 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797740 8353154: Aug 09 15:07:29.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353155: Aug 09 15:07:29.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797740 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353156: Aug 09 15:07:29.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353157: Aug 09 15:07:29.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797741 SkillGroupNum=7 } 8353158: Aug 09 15:07:29.845 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797741 8353159: Aug 09 15:07:29.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353160: Aug 09 15:07:29.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797741 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353161: Aug 09 15:07:29.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353162: Aug 09 15:07:29.907 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=942 } 8353163: Aug 09 15:07:29.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353164: Aug 09 15:07:29.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=942 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353165: Aug 09 15:07:29.907 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353166: Aug 09 15:07:30.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=362 } 8353167: Aug 09 15:07:30.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353168: Aug 09 15:07:30.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=362 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353169: Aug 09 15:07:30.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353170: Aug 09 15:07:35.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601467, agentID=sbee } 8353171: Aug 09 15:07:35.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353172: Aug 09 15:07:35.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601467, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353173: Aug 09 15:07:35.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353174: Aug 09 15:07:36.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601468, agentID=mfoltz } 8353175: Aug 09 15:07:36.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353176: Aug 09 15:07:36.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601468, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353177: Aug 09 15:07:36.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353178: Aug 09 15:07:39.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601469, agentID=cangelini } 8353179: Aug 09 15:07:39.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353180: Aug 09 15:07:39.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601469, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353181: Aug 09 15:07:39.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353182: Aug 09 15:07:39.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797742 SkillGroupNum=10 } 8353183: Aug 09 15:07:39.845 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797742 8353184: Aug 09 15:07:39.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353185: Aug 09 15:07:39.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797742 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353186: Aug 09 15:07:39.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353187: Aug 09 15:07:39.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797743 SkillGroupNum=12 } 8353188: Aug 09 15:07:39.861 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797743 8353189: Aug 09 15:07:39.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353190: Aug 09 15:07:39.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797743 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:39 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353191: Aug 09 15:07:39.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353192: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797744 SkillGroupNum=13 } 8353193: Aug 09 15:07:39.876 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797744 8353194: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353195: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797744 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353196: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353197: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797745 SkillGroupNum=14 } 8353198: Aug 09 15:07:39.876 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797745 8353199: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353200: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797745 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353201: Aug 09 15:07:39.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353202: Aug 09 15:07:39.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797746 SkillGroupNum=7 } 8353203: Aug 09 15:07:39.892 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797746 8353204: Aug 09 15:07:39.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353205: Aug 09 15:07:39.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797746 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353206: Aug 09 15:07:39.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353207: Aug 09 15:07:44.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=418 } 8353208: Aug 09 15:07:44.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353209: Aug 09 15:07:44.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=418 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353210: Aug 09 15:07:44.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353211: Aug 09 15:07:45.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601470, agentID=sbee } 8353212: Aug 09 15:07:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353213: Aug 09 15:07:45.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601470, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353214: Aug 09 15:07:45.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353215: Aug 09 15:07:46.611 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1037 } 8353216: Aug 09 15:07:46.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353217: Aug 09 15:07:46.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1037 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353218: Aug 09 15:07:46.611 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353219: Aug 09 15:07:46.658 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601471, agentID=mfoltz } 8353220: Aug 09 15:07:46.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353221: Aug 09 15:07:46.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601471, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353222: Aug 09 15:07:46.658 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353223: Aug 09 15:07:49.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601472, agentID=cangelini } 8353224: Aug 09 15:07:49.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353225: Aug 09 15:07:49.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601472, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353226: Aug 09 15:07:49.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353227: Aug 09 15:07:49.908 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797747 SkillGroupNum=10 } 8353228: Aug 09 15:07:49.908 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797747 8353229: Aug 09 15:07:49.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353230: Aug 09 15:07:49.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797747 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353231: Aug 09 15:07:49.908 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353232: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797748 SkillGroupNum=12 } 8353233: Aug 09 15:07:49.923 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797748 8353234: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353235: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797748 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:49 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353236: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353237: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797749 SkillGroupNum=13 } 8353238: Aug 09 15:07:49.923 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797749 8353239: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353240: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797749 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353241: Aug 09 15:07:49.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353242: Aug 09 15:07:49.939 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797750 SkillGroupNum=14 } 8353243: Aug 09 15:07:49.939 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797750 8353244: Aug 09 15:07:49.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353245: Aug 09 15:07:49.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797750 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353246: Aug 09 15:07:49.939 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353247: Aug 09 15:07:49.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797751 SkillGroupNum=7 } 8353248: Aug 09 15:07:49.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797751 8353249: Aug 09 15:07:49.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353250: Aug 09 15:07:49.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797751 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353251: Aug 09 15:07:49.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353252: Aug 09 15:07:50.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54158 } 8353253: Aug 09 15:07:50.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353254: Aug 09 15:07:50.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54158 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353255: Aug 09 15:07:50.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353256: Aug 09 15:07:50.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=569 } 8353257: Aug 09 15:07:50.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353258: Aug 09 15:07:50.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=569 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353259: Aug 09 15:07:50.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353260: Aug 09 15:07:53.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797752 } 8353261: Aug 09 15:07:53.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353262: Aug 09 15:07:53.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797752 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353263: Aug 09 15:07:53.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353264: Aug 09 15:07:55.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601473, agentID=sbee } 8353265: Aug 09 15:07:55.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353266: Aug 09 15:07:55.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601473, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353267: Aug 09 15:07:55.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353268: Aug 09 15:07:56.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601474, agentID=mfoltz } 8353269: Aug 09 15:07:56.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353270: Aug 09 15:07:56.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601474, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353271: Aug 09 15:07:56.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353272: Aug 09 15:07:58.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601475 } 8353273: Aug 09 15:07:58.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353274: Aug 09 15:07:58.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601475 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353275: Aug 09 15:07:58.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353276: Aug 09 15:07:59.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601476, agentID=cangelini } 8353277: Aug 09 15:07:59.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353278: Aug 09 15:07:59.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601476, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353279: Aug 09 15:07:59.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353280: Aug 09 15:07:59.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=943 } 8353281: Aug 09 15:07:59.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353282: Aug 09 15:07:59.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=943 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353283: Aug 09 15:07:59.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353284: Aug 09 15:07:59.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797753 SkillGroupNum=10 } 8353285: Aug 09 15:07:59.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797753 8353286: Aug 09 15:07:59.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353287: Aug 09 15:07:59.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797753 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353288: Aug 09 15:07:59.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353289: Aug 09 15:07:59.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797754 SkillGroupNum=12 } 8353290: Aug 09 15:07:59.970 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797754 8353291: Aug 09 15:07:59.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353292: Aug 09 15:07:59.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797754 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:59 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353293: Aug 09 15:07:59.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353294: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797755 SkillGroupNum=13 } 8353295: Aug 09 15:07:59.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797755 8353296: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353297: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797755 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353298: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353299: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797756 SkillGroupNum=14 } 8353300: Aug 09 15:07:59.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797756 8353301: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353302: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797756 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:07:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353303: Aug 09 15:07:59.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353304: Aug 09 15:08:00.002 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797757 SkillGroupNum=7 } 8353305: Aug 09 15:08:00.002 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797757 8353306: Aug 09 15:08:00.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353307: Aug 09 15:08:00.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797757 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353308: Aug 09 15:08:00.002 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353309: Aug 09 15:08:00.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=363 } 8353310: Aug 09 15:08:00.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353311: Aug 09 15:08:00.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=363 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353312: Aug 09 15:08:00.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353313: Aug 09 15:08:05.424 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8353314: Aug 09 15:08:05.424 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8353315: Aug 09 15:08:05.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601477, agentID=sbee } 8353316: Aug 09 15:08:05.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353317: Aug 09 15:08:05.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601477, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353318: Aug 09 15:08:05.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353319: Aug 09 15:08:07.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601478, agentID=mfoltz } 8353320: Aug 09 15:08:07.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353321: Aug 09 15:08:07.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601478, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353322: Aug 09 15:08:07.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353323: Aug 09 15:08:09.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601479, agentID=cangelini } 8353324: Aug 09 15:08:09.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353325: Aug 09 15:08:09.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601479, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353326: Aug 09 15:08:09.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353327: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797758 SkillGroupNum=10 } 8353328: Aug 09 15:08:10.017 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797758 8353329: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353330: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797758 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353331: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353332: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797759 SkillGroupNum=12 } 8353333: Aug 09 15:08:10.017 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797759 8353334: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353335: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797759 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353336: Aug 09 15:08:10.017 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353337: Aug 09 15:08:10.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797760 SkillGroupNum=13 } 8353338: Aug 09 15:08:10.033 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797760 8353339: Aug 09 15:08:10.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353340: Aug 09 15:08:10.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797760 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353341: Aug 09 15:08:10.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353342: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797761 SkillGroupNum=14 } 8353343: Aug 09 15:08:10.049 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797761 8353344: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353345: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797761 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353346: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353347: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797762 SkillGroupNum=7 } 8353348: Aug 09 15:08:10.049 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797762 8353349: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353350: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797762 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353351: Aug 09 15:08:10.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353352: Aug 09 15:08:10.424 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8353353: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353354: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353355: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353356: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8353357: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8353358: Aug 09 15:08:10.424 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8353359: Aug 09 15:08:14.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=419 } 8353360: Aug 09 15:08:14.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353361: Aug 09 15:08:14.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=419 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353362: Aug 09 15:08:14.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353363: Aug 09 15:08:16.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601480, agentID=sbee } 8353364: Aug 09 15:08:16.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353365: Aug 09 15:08:16.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601480, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353366: Aug 09 15:08:16.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353367: Aug 09 15:08:16.627 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1038 } 8353368: Aug 09 15:08:16.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353369: Aug 09 15:08:16.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1038 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353370: Aug 09 15:08:16.627 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353371: Aug 09 15:08:17.471 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601481, agentID=mfoltz } 8353372: Aug 09 15:08:17.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353373: Aug 09 15:08:17.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601481, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353374: Aug 09 15:08:17.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353375: Aug 09 15:08:20.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797763 SkillGroupNum=10 } 8353376: Aug 09 15:08:20.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797763 8353377: Aug 09 15:08:20.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353378: Aug 09 15:08:20.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797763 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353379: Aug 09 15:08:20.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353380: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797764 SkillGroupNum=12 } 8353381: Aug 09 15:08:20.080 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797764 8353382: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353383: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797764 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353384: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353385: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54159 } 8353386: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353387: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54159 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353388: Aug 09 15:08:20.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353389: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797765 SkillGroupNum=13 } 8353390: Aug 09 15:08:20.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797765 8353391: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353392: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797765 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353393: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353394: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797766 SkillGroupNum=14 } 8353395: Aug 09 15:08:20.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797766 8353396: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353397: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797766 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353398: Aug 09 15:08:20.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353399: Aug 09 15:08:20.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797767 SkillGroupNum=7 } 8353400: Aug 09 15:08:20.111 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797767 8353401: Aug 09 15:08:20.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353402: Aug 09 15:08:20.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797767 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353403: Aug 09 15:08:20.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353404: Aug 09 15:08:20.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601482, agentID=cangelini } 8353405: Aug 09 15:08:20.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353406: Aug 09 15:08:20.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601482, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353407: Aug 09 15:08:20.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353408: Aug 09 15:08:20.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=570 } 8353409: Aug 09 15:08:20.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353410: Aug 09 15:08:20.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=570 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353411: Aug 09 15:08:20.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353412: Aug 09 15:08:23.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797768 } 8353413: Aug 09 15:08:23.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353414: Aug 09 15:08:23.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797768 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353415: Aug 09 15:08:23.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353416: Aug 09 15:08:26.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601483, agentID=sbee } 8353417: Aug 09 15:08:26.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353418: Aug 09 15:08:26.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601483, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353419: Aug 09 15:08:26.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353420: Aug 09 15:08:27.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601484, agentID=mfoltz } 8353421: Aug 09 15:08:27.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353422: Aug 09 15:08:27.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601484, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353423: Aug 09 15:08:27.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353424: Aug 09 15:08:28.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601485 } 8353425: Aug 09 15:08:28.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353426: Aug 09 15:08:28.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601485 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353427: Aug 09 15:08:28.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353428: Aug 09 15:08:29.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=944 } 8353429: Aug 09 15:08:29.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353430: Aug 09 15:08:29.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=944 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353431: Aug 09 15:08:29.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353432: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797769 SkillGroupNum=10 } 8353433: Aug 09 15:08:30.127 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797769 8353434: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353435: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797769 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353436: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353437: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797770 SkillGroupNum=12 } 8353438: Aug 09 15:08:30.127 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797770 8353439: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353440: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797770 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353441: Aug 09 15:08:30.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353442: Aug 09 15:08:30.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797771 SkillGroupNum=13 } 8353443: Aug 09 15:08:30.143 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797771 8353444: Aug 09 15:08:30.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353445: Aug 09 15:08:30.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797771 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353446: Aug 09 15:08:30.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353447: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797772 SkillGroupNum=14 } 8353448: Aug 09 15:08:30.158 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797772 8353449: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353450: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797772 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353451: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353452: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797773 SkillGroupNum=7 } 8353453: Aug 09 15:08:30.158 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797773 8353454: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353455: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797773 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353456: Aug 09 15:08:30.158 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353457: Aug 09 15:08:30.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=364 } 8353458: Aug 09 15:08:30.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353459: Aug 09 15:08:30.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=364 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353460: Aug 09 15:08:30.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353461: Aug 09 15:08:30.346 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601486, agentID=cangelini } 8353462: Aug 09 15:08:30.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353463: Aug 09 15:08:30.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601486, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353464: Aug 09 15:08:30.346 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353465: Aug 09 15:08:36.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601487, agentID=sbee } 8353466: Aug 09 15:08:36.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353467: Aug 09 15:08:36.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601487, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353468: Aug 09 15:08:36.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353469: Aug 09 15:08:37.971 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601488, agentID=mfoltz } 8353470: Aug 09 15:08:37.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353471: Aug 09 15:08:37.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601488, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353472: Aug 09 15:08:37.971 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353473: Aug 09 15:08:40.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797774 SkillGroupNum=10 } 8353474: Aug 09 15:08:40.174 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797774 8353475: Aug 09 15:08:40.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353476: Aug 09 15:08:40.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797774 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353477: Aug 09 15:08:40.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353478: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797775 SkillGroupNum=12 } 8353479: Aug 09 15:08:40.190 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797775 8353480: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353481: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797775 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353482: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353483: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797776 SkillGroupNum=13 } 8353484: Aug 09 15:08:40.190 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797776 8353485: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353486: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797776 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353487: Aug 09 15:08:40.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353488: Aug 09 15:08:40.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797777 SkillGroupNum=14 } 8353489: Aug 09 15:08:40.206 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797777 8353490: Aug 09 15:08:40.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353491: Aug 09 15:08:40.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797777 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353492: Aug 09 15:08:40.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353493: Aug 09 15:08:40.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797778 SkillGroupNum=7 } 8353494: Aug 09 15:08:40.221 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797778 8353495: Aug 09 15:08:40.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353496: Aug 09 15:08:40.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797778 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353497: Aug 09 15:08:40.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353498: Aug 09 15:08:40.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601489, agentID=cangelini } 8353499: Aug 09 15:08:40.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353500: Aug 09 15:08:40.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601489, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353501: Aug 09 15:08:40.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353502: Aug 09 15:08:44.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=420 } 8353503: Aug 09 15:08:44.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353504: Aug 09 15:08:44.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=420 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353505: Aug 09 15:08:44.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353506: Aug 09 15:08:46.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1039 } 8353507: Aug 09 15:08:46.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353508: Aug 09 15:08:46.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1039 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353509: Aug 09 15:08:46.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353510: Aug 09 15:08:46.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601490, agentID=sbee } 8353511: Aug 09 15:08:46.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353512: Aug 09 15:08:46.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601490, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353513: Aug 09 15:08:46.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353514: Aug 09 15:08:48.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601491, agentID=mfoltz } 8353515: Aug 09 15:08:48.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353516: Aug 09 15:08:48.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601491, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353517: Aug 09 15:08:48.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353518: Aug 09 15:08:50.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54160 } 8353519: Aug 09 15:08:50.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353520: Aug 09 15:08:50.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54160 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353521: Aug 09 15:08:50.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353522: Aug 09 15:08:50.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=571 } 8353523: Aug 09 15:08:50.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353524: Aug 09 15:08:50.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=571 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353525: Aug 09 15:08:50.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353526: Aug 09 15:08:50.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797779 SkillGroupNum=10 } 8353527: Aug 09 15:08:50.221 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797779 8353528: Aug 09 15:08:50.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353529: Aug 09 15:08:50.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797779 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353530: Aug 09 15:08:50.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353531: Aug 09 15:08:50.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797780 SkillGroupNum=12 } 8353532: Aug 09 15:08:50.237 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797780 8353533: Aug 09 15:08:50.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353534: Aug 09 15:08:50.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797780 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353535: Aug 09 15:08:50.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353536: Aug 09 15:08:50.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797781 SkillGroupNum=13 } 8353537: Aug 09 15:08:50.253 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797781 8353538: Aug 09 15:08:50.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353539: Aug 09 15:08:50.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797781 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353540: Aug 09 15:08:50.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353541: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797782 SkillGroupNum=14 } 8353542: Aug 09 15:08:50.268 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797782 8353543: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353544: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797782 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353545: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353546: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797783 SkillGroupNum=7 } 8353547: Aug 09 15:08:50.268 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797783 8353548: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353549: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797783 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:08:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353550: Aug 09 15:08:50.268 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353551: Aug 09 15:08:50.799 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601492, agentID=cangelini } 8353552: Aug 09 15:08:50.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353553: Aug 09 15:08:50.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601492, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353554: Aug 09 15:08:50.799 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353555: Aug 09 15:08:53.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797784 } 8353556: Aug 09 15:08:53.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353557: Aug 09 15:08:53.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797784 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353558: Aug 09 15:08:53.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353559: Aug 09 15:08:57.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601493, agentID=sbee } 8353560: Aug 09 15:08:57.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353561: Aug 09 15:08:57.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601493, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353562: Aug 09 15:08:57.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353563: Aug 09 15:08:58.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601494 } 8353564: Aug 09 15:08:58.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353565: Aug 09 15:08:58.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601494 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353566: Aug 09 15:08:58.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353567: Aug 09 15:08:58.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601495, agentID=mfoltz } 8353568: Aug 09 15:08:58.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353569: Aug 09 15:08:58.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601495, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353570: Aug 09 15:08:58.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353571: Aug 09 15:08:59.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=945 } 8353572: Aug 09 15:08:59.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353573: Aug 09 15:08:59.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=945 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353574: Aug 09 15:08:59.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353575: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797785 SkillGroupNum=10 } 8353576: Aug 09 15:09:00.284 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797785 8353577: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353578: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797785 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353579: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353580: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=365 } 8353581: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353582: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=365 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353583: Aug 09 15:09:00.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353584: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797786 SkillGroupNum=12 } 8353585: Aug 09 15:09:00.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797786 8353586: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353587: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797786 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353588: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353589: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797787 SkillGroupNum=13 } 8353590: Aug 09 15:09:00.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797787 8353591: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353592: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797787 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353593: Aug 09 15:09:00.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353594: Aug 09 15:09:00.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797788 SkillGroupNum=14 } 8353595: Aug 09 15:09:00.315 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797788 8353596: Aug 09 15:09:00.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353597: Aug 09 15:09:00.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797788 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353598: Aug 09 15:09:00.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353599: Aug 09 15:09:00.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797789 SkillGroupNum=7 } 8353600: Aug 09 15:09:00.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797789 8353601: Aug 09 15:09:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353602: Aug 09 15:09:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797789 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353603: Aug 09 15:09:00.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353604: Aug 09 15:09:01.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601496, agentID=cangelini } 8353605: Aug 09 15:09:01.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353606: Aug 09 15:09:01.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601496, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353607: Aug 09 15:09:01.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353608: Aug 09 15:09:07.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601497, agentID=sbee } 8353609: Aug 09 15:09:07.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353610: Aug 09 15:09:07.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601497, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353611: Aug 09 15:09:07.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353612: Aug 09 15:09:08.675 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601498, agentID=mfoltz } 8353613: Aug 09 15:09:08.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353614: Aug 09 15:09:08.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601498, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353615: Aug 09 15:09:08.675 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353616: Aug 09 15:09:10.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797790 SkillGroupNum=10 } 8353617: Aug 09 15:09:10.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797790 8353618: Aug 09 15:09:10.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353619: Aug 09 15:09:10.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797790 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353620: Aug 09 15:09:10.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353621: Aug 09 15:09:10.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797791 SkillGroupNum=12 } 8353622: Aug 09 15:09:10.347 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797791 8353623: Aug 09 15:09:10.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353624: Aug 09 15:09:10.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797791 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353625: Aug 09 15:09:10.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353626: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797792 SkillGroupNum=13 } 8353627: Aug 09 15:09:10.362 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797792 8353628: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353629: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797792 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353630: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353631: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797793 SkillGroupNum=14 } 8353632: Aug 09 15:09:10.362 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797793 8353633: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353634: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797793 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353635: Aug 09 15:09:10.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353636: Aug 09 15:09:10.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797794 SkillGroupNum=7 } 8353637: Aug 09 15:09:10.378 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797794 8353638: Aug 09 15:09:10.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353639: Aug 09 15:09:10.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797794 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353640: Aug 09 15:09:10.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353641: Aug 09 15:09:10.425 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8353642: Aug 09 15:09:10.425 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8353643: Aug 09 15:09:11.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601499, agentID=cangelini } 8353644: Aug 09 15:09:11.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353645: Aug 09 15:09:11.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601499, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353646: Aug 09 15:09:11.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353647: Aug 09 15:09:14.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=421 } 8353648: Aug 09 15:09:14.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353649: Aug 09 15:09:14.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=421 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353650: Aug 09 15:09:14.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353651: Aug 09 15:09:15.425 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8353652: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353653: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353654: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353655: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8353656: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8353657: Aug 09 15:09:15.425 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8353658: Aug 09 15:09:16.659 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1040 } 8353659: Aug 09 15:09:16.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353660: Aug 09 15:09:16.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1040 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353661: Aug 09 15:09:16.659 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353662: Aug 09 15:09:17.503 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601500, agentID=sbee } 8353663: Aug 09 15:09:17.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353664: Aug 09 15:09:17.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601500, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353665: Aug 09 15:09:17.503 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353666: Aug 09 15:09:18.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601501, agentID=mfoltz } 8353667: Aug 09 15:09:18.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353668: Aug 09 15:09:18.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601501, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353669: Aug 09 15:09:18.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353670: Aug 09 15:09:20.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54161 } 8353671: Aug 09 15:09:20.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353672: Aug 09 15:09:20.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54161 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353673: Aug 09 15:09:20.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353674: Aug 09 15:09:20.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=572 } 8353675: Aug 09 15:09:20.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353676: Aug 09 15:09:20.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=572 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353677: Aug 09 15:09:20.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353678: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797795 SkillGroupNum=10 } 8353679: Aug 09 15:09:20.394 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797795 8353680: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353681: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797795 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353682: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353683: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797796 SkillGroupNum=12 } 8353684: Aug 09 15:09:20.394 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797796 8353685: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353686: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797796 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353687: Aug 09 15:09:20.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353688: Aug 09 15:09:20.409 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797797 SkillGroupNum=13 } 8353689: Aug 09 15:09:20.409 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797797 8353690: Aug 09 15:09:20.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353691: Aug 09 15:09:20.409 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797797 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353692: Aug 09 15:09:20.409 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353693: Aug 09 15:09:20.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797798 SkillGroupNum=14 } 8353694: Aug 09 15:09:20.425 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797798 8353695: Aug 09 15:09:20.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353696: Aug 09 15:09:20.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797798 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353697: Aug 09 15:09:20.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353698: Aug 09 15:09:20.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797799 SkillGroupNum=7 } 8353699: Aug 09 15:09:20.441 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797799 8353700: Aug 09 15:09:20.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353701: Aug 09 15:09:20.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797799 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353702: Aug 09 15:09:20.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353703: Aug 09 15:09:21.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601502, agentID=cangelini } 8353704: Aug 09 15:09:21.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353705: Aug 09 15:09:21.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601502, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353706: Aug 09 15:09:21.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353707: Aug 09 15:09:23.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797800 } 8353708: Aug 09 15:09:23.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353709: Aug 09 15:09:23.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797800 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353710: Aug 09 15:09:23.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353711: Aug 09 15:09:27.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601503, agentID=sbee } 8353712: Aug 09 15:09:27.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353713: Aug 09 15:09:27.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601503, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353714: Aug 09 15:09:27.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353715: Aug 09 15:09:28.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601504 } 8353716: Aug 09 15:09:28.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353717: Aug 09 15:09:28.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601504 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353718: Aug 09 15:09:28.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353719: Aug 09 15:09:29.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601505, agentID=mfoltz } 8353720: Aug 09 15:09:29.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353721: Aug 09 15:09:29.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601505, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353722: Aug 09 15:09:29.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353723: Aug 09 15:09:29.956 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=946 } 8353724: Aug 09 15:09:29.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353725: Aug 09 15:09:29.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=946 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353726: Aug 09 15:09:29.956 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353727: Aug 09 15:09:30.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=366 } 8353728: Aug 09 15:09:30.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353729: Aug 09 15:09:30.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=366 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353730: Aug 09 15:09:30.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353731: Aug 09 15:09:30.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797801 SkillGroupNum=10 } 8353732: Aug 09 15:09:30.441 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797801 8353733: Aug 09 15:09:30.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353734: Aug 09 15:09:30.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797801 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353735: Aug 09 15:09:30.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353736: Aug 09 15:09:30.456 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797802 SkillGroupNum=12 } 8353737: Aug 09 15:09:30.456 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797802 8353738: Aug 09 15:09:30.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353739: Aug 09 15:09:30.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797802 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353740: Aug 09 15:09:30.456 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353741: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797803 SkillGroupNum=13 } 8353742: Aug 09 15:09:30.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797803 8353743: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353744: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797803 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353745: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353746: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797804 SkillGroupNum=14 } 8353747: Aug 09 15:09:30.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797804 8353748: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353749: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797804 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353750: Aug 09 15:09:30.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353751: Aug 09 15:09:30.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797805 SkillGroupNum=7 } 8353752: Aug 09 15:09:30.488 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797805 8353753: Aug 09 15:09:30.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353754: Aug 09 15:09:30.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797805 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353755: Aug 09 15:09:30.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353756: Aug 09 15:09:31.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601506, agentID=cangelini } 8353757: Aug 09 15:09:31.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353758: Aug 09 15:09:31.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601506, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353759: Aug 09 15:09:31.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353760: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=573,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=cross,agentDN=12103007,agentPwd=***** } 8353761: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:cross InvokeID:573 State:AVAILABLE Forced:False) 8353762: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8353763: Aug 09 15:09:32.878 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8353764: Aug 09 15:09:32.878 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8353765: Aug 09 15:09:32.878 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8353766: Aug 09 15:09:32.878 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8353767: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8353768: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8353769: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8353770: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8353771: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] invokeID:573 } to outboundQ 8353772: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8353773: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8353774: Aug 09 15:09:32.878 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8353775: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8353776: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=573 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353777: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353778: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353779: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353780: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007223 Executing GetESDPropertiesStep 8353781: Aug 09 15:09:32.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353782: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007223 Executing InsertRsrcLongestAvailable 8353783: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007224 Executing GetESDPropertiesStep 8353784: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007224 Executing InsertRsrcLongestAvailable 8353785: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007225 Executing GetESDPropertiesStep 8353786: Aug 09 15:09:32.878 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007225 Executing InsertRsrcLongestAvailable 8353787: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8353788: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8353789: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4)(IT_Portland jcarls Order:12)(IT_Portland gwilk Order:11) 8353790: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12)(IT_Chicago gwilk Order:11) 8353791: Aug 09 15:09:32.878 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global jcarls Order:12)(IT_Global gwilk Order:11) 8353792: Aug 09 15:09:37.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601507, agentID=sbee } 8353793: Aug 09 15:09:37.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353794: Aug 09 15:09:37.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601507, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353795: Aug 09 15:09:37.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353796: Aug 09 15:09:39.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601508, agentID=mfoltz } 8353797: Aug 09 15:09:39.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353798: Aug 09 15:09:39.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601508, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353799: Aug 09 15:09:39.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353800: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797806 SkillGroupNum=10 } 8353801: Aug 09 15:09:40.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797806 8353802: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353803: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797806 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353804: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353805: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797807 SkillGroupNum=12 } 8353806: Aug 09 15:09:40.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797807 8353807: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353808: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797807 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353809: Aug 09 15:09:40.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353810: Aug 09 15:09:40.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797808 SkillGroupNum=13 } 8353811: Aug 09 15:09:40.519 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797808 8353812: Aug 09 15:09:40.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353813: Aug 09 15:09:40.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797808 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353814: Aug 09 15:09:40.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353815: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797809 SkillGroupNum=14 } 8353816: Aug 09 15:09:40.535 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797809 8353817: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353818: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797809 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353819: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353820: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797810 SkillGroupNum=7 } 8353821: Aug 09 15:09:40.535 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797810 8353822: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353823: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797810 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353824: Aug 09 15:09:40.535 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353825: Aug 09 15:09:41.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601509, agentID=cangelini } 8353826: Aug 09 15:09:41.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353827: Aug 09 15:09:41.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601509, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353828: Aug 09 15:09:41.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353829: Aug 09 15:09:44.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=422 } 8353830: Aug 09 15:09:44.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353831: Aug 09 15:09:44.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=422 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353832: Aug 09 15:09:44.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353833: Aug 09 15:09:46.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1041 } 8353834: Aug 09 15:09:46.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353835: Aug 09 15:09:46.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1041 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353836: Aug 09 15:09:46.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353837: Aug 09 15:09:48.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601510, agentID=sbee } 8353838: Aug 09 15:09:48.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353839: Aug 09 15:09:48.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601510, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353840: Aug 09 15:09:48.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353841: Aug 09 15:09:49.644 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601511, agentID=mfoltz } 8353842: Aug 09 15:09:49.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353843: Aug 09 15:09:49.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601511, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353844: Aug 09 15:09:49.644 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353845: Aug 09 15:09:50.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54162 } 8353846: Aug 09 15:09:50.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353847: Aug 09 15:09:50.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54162 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353848: Aug 09 15:09:50.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353849: Aug 09 15:09:50.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=574 } 8353850: Aug 09 15:09:50.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353851: Aug 09 15:09:50.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=574 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353852: Aug 09 15:09:50.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353853: Aug 09 15:09:50.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797811 SkillGroupNum=10 } 8353854: Aug 09 15:09:50.551 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797811 8353855: Aug 09 15:09:50.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353856: Aug 09 15:09:50.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797811 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353857: Aug 09 15:09:50.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353858: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797812 SkillGroupNum=12 } 8353859: Aug 09 15:09:50.566 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797812 8353860: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353861: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797812 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353862: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353863: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797813 SkillGroupNum=13 } 8353864: Aug 09 15:09:50.566 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797813 8353865: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353866: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797813 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353867: Aug 09 15:09:50.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353868: Aug 09 15:09:50.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797814 SkillGroupNum=14 } 8353869: Aug 09 15:09:50.582 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797814 8353870: Aug 09 15:09:50.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353871: Aug 09 15:09:50.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797814 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353872: Aug 09 15:09:50.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353873: Aug 09 15:09:50.597 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797815 SkillGroupNum=7 } 8353874: Aug 09 15:09:50.597 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797815 8353875: Aug 09 15:09:50.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353876: Aug 09 15:09:50.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797815 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:09:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353877: Aug 09 15:09:50.597 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353878: Aug 09 15:09:52.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601512, agentID=cangelini } 8353879: Aug 09 15:09:52.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353880: Aug 09 15:09:52.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601512, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353881: Aug 09 15:09:52.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353882: Aug 09 15:09:53.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797816 } 8353883: Aug 09 15:09:53.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353884: Aug 09 15:09:53.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797816 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353885: Aug 09 15:09:53.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353886: Aug 09 15:09:58.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601513 } 8353887: Aug 09 15:09:58.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353888: Aug 09 15:09:58.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601513 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353889: Aug 09 15:09:58.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353890: Aug 09 15:09:58.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601514, agentID=sbee } 8353891: Aug 09 15:09:58.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353892: Aug 09 15:09:58.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601514, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353893: Aug 09 15:09:58.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353894: Aug 09 15:09:59.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601515, agentID=mfoltz } 8353895: Aug 09 15:09:59.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353896: Aug 09 15:09:59.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601515, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353897: Aug 09 15:09:59.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353898: Aug 09 15:09:59.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=947 } 8353899: Aug 09 15:09:59.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353900: Aug 09 15:09:59.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=947 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353901: Aug 09 15:09:59.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8353902: Aug 09 15:10:00.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=367 } 8353903: Aug 09 15:10:00.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353904: Aug 09 15:10:00.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=367 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353905: Aug 09 15:10:00.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8353906: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797817 SkillGroupNum=10 } 8353907: Aug 09 15:10:00.613 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797817 8353908: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353909: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797817 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353910: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353911: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797818 SkillGroupNum=12 } 8353912: Aug 09 15:10:00.613 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797818 8353913: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353914: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797818 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353915: Aug 09 15:10:00.613 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353916: Aug 09 15:10:00.629 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797819 SkillGroupNum=13 } 8353917: Aug 09 15:10:00.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797819 8353918: Aug 09 15:10:00.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353919: Aug 09 15:10:00.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797819 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353920: Aug 09 15:10:00.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353921: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797820 SkillGroupNum=14 } 8353922: Aug 09 15:10:00.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797820 8353923: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353924: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797820 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353925: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353926: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797821 SkillGroupNum=7 } 8353927: Aug 09 15:10:00.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797821 8353928: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353929: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797821 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353930: Aug 09 15:10:00.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353931: Aug 09 15:10:02.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601516, agentID=cangelini } 8353932: Aug 09 15:10:02.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353933: Aug 09 15:10:02.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601516, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353934: Aug 09 15:10:02.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353935: Aug 09 15:10:08.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601517, agentID=sbee } 8353936: Aug 09 15:10:08.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353937: Aug 09 15:10:08.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601517, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353938: Aug 09 15:10:08.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353939: Aug 09 15:10:10.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601518, agentID=mfoltz } 8353940: Aug 09 15:10:10.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353941: Aug 09 15:10:10.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601518, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353942: Aug 09 15:10:10.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353943: Aug 09 15:10:10.660 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797822 SkillGroupNum=10 } 8353944: Aug 09 15:10:10.660 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797822 8353945: Aug 09 15:10:10.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353946: Aug 09 15:10:10.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797822 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353947: Aug 09 15:10:10.660 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353948: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797823 SkillGroupNum=12 } 8353949: Aug 09 15:10:10.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797823 8353950: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353951: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797823 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353952: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353953: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797824 SkillGroupNum=13 } 8353954: Aug 09 15:10:10.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797824 8353955: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353956: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797824 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353957: Aug 09 15:10:10.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353958: Aug 09 15:10:10.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797825 SkillGroupNum=14 } 8353959: Aug 09 15:10:10.692 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797825 8353960: Aug 09 15:10:10.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353961: Aug 09 15:10:10.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797825 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353962: Aug 09 15:10:10.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353963: Aug 09 15:10:10.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797826 SkillGroupNum=7 } 8353964: Aug 09 15:10:10.707 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797826 8353965: Aug 09 15:10:10.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8353966: Aug 09 15:10:10.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797826 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353967: Aug 09 15:10:10.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8353968: Aug 09 15:10:12.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601519, agentID=cangelini } 8353969: Aug 09 15:10:12.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353970: Aug 09 15:10:12.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601519, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353971: Aug 09 15:10:12.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353972: Aug 09 15:10:14.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=423 } 8353973: Aug 09 15:10:14.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353974: Aug 09 15:10:14.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=423 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353975: Aug 09 15:10:14.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8353976: Aug 09 15:10:15.426 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8353977: Aug 09 15:10:15.426 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8353978: Aug 09 15:10:16.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1042 } 8353979: Aug 09 15:10:16.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353980: Aug 09 15:10:16.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1042 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353981: Aug 09 15:10:16.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8353982: Aug 09 15:10:18.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601520, agentID=sbee } 8353983: Aug 09 15:10:18.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8353984: Aug 09 15:10:18.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601520, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353985: Aug 09 15:10:18.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8353986: Aug 09 15:10:20.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54163 } 8353987: Aug 09 15:10:20.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353988: Aug 09 15:10:20.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54163 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353989: Aug 09 15:10:20.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8353990: Aug 09 15:10:20.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=575 } 8353991: Aug 09 15:10:20.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8353992: Aug 09 15:10:20.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=575 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353993: Aug 09 15:10:20.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8353994: Aug 09 15:10:20.426 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8353995: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353996: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353997: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8353998: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8353999: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8354000: Aug 09 15:10:20.426 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8354001: Aug 09 15:10:20.442 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601521, agentID=mfoltz } 8354002: Aug 09 15:10:20.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354003: Aug 09 15:10:20.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601521, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354004: Aug 09 15:10:20.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354005: Aug 09 15:10:20.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797827 SkillGroupNum=10 } 8354006: Aug 09 15:10:20.707 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797827 8354007: Aug 09 15:10:20.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354008: Aug 09 15:10:20.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797827 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354009: Aug 09 15:10:20.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354010: Aug 09 15:10:20.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797828 SkillGroupNum=12 } 8354011: Aug 09 15:10:20.723 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797828 8354012: Aug 09 15:10:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354013: Aug 09 15:10:20.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797828 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354014: Aug 09 15:10:20.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354015: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797829 SkillGroupNum=13 } 8354016: Aug 09 15:10:20.739 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797829 8354017: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354018: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797829 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354019: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354020: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797830 SkillGroupNum=14 } 8354021: Aug 09 15:10:20.739 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797830 8354022: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354023: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797830 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354024: Aug 09 15:10:20.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354025: Aug 09 15:10:20.754 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797831 SkillGroupNum=7 } 8354026: Aug 09 15:10:20.754 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797831 8354027: Aug 09 15:10:20.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354028: Aug 09 15:10:20.754 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797831 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354029: Aug 09 15:10:20.754 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354030: Aug 09 15:10:23.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601522, agentID=cangelini } 8354031: Aug 09 15:10:23.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354032: Aug 09 15:10:23.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601522, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354033: Aug 09 15:10:23.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354034: Aug 09 15:10:23.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797832 } 8354035: Aug 09 15:10:23.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354036: Aug 09 15:10:23.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797832 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354037: Aug 09 15:10:23.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354038: Aug 09 15:10:28.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601523 } 8354039: Aug 09 15:10:28.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354040: Aug 09 15:10:28.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601523 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354041: Aug 09 15:10:28.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354042: Aug 09 15:10:28.989 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601524, agentID=sbee } 8354043: Aug 09 15:10:28.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354044: Aug 09 15:10:28.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601524, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354045: Aug 09 15:10:28.989 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354046: Aug 09 15:10:29.989 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=948 } 8354047: Aug 09 15:10:29.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354048: Aug 09 15:10:29.989 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=948 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354049: Aug 09 15:10:29.989 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354050: Aug 09 15:10:30.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=368 } 8354051: Aug 09 15:10:30.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354052: Aug 09 15:10:30.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=368 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354053: Aug 09 15:10:30.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354054: Aug 09 15:10:30.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601525, agentID=mfoltz } 8354055: Aug 09 15:10:30.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354056: Aug 09 15:10:30.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601525, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354057: Aug 09 15:10:30.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354058: Aug 09 15:10:30.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797833 SkillGroupNum=10 } 8354059: Aug 09 15:10:30.770 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797833 8354060: Aug 09 15:10:30.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354061: Aug 09 15:10:30.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797833 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354062: Aug 09 15:10:30.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354063: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797834 SkillGroupNum=12 } 8354064: Aug 09 15:10:30.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797834 8354065: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354066: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797834 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354067: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354068: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797835 SkillGroupNum=13 } 8354069: Aug 09 15:10:30.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797835 8354070: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354071: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797835 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354072: Aug 09 15:10:30.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354073: Aug 09 15:10:30.801 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797836 SkillGroupNum=14 } 8354074: Aug 09 15:10:30.801 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797836 8354075: Aug 09 15:10:30.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354076: Aug 09 15:10:30.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797836 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354077: Aug 09 15:10:30.801 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354078: Aug 09 15:10:30.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797837 SkillGroupNum=7 } 8354079: Aug 09 15:10:30.817 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797837 8354080: Aug 09 15:10:30.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354081: Aug 09 15:10:30.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797837 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354082: Aug 09 15:10:30.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354083: Aug 09 15:10:33.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601526, agentID=cangelini } 8354084: Aug 09 15:10:33.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354085: Aug 09 15:10:33.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601526, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354086: Aug 09 15:10:33.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354087: Aug 09 15:10:39.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601527, agentID=sbee } 8354088: Aug 09 15:10:39.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354089: Aug 09 15:10:39.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601527, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354090: Aug 09 15:10:39.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354091: Aug 09 15:10:40.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797838 SkillGroupNum=10 } 8354092: Aug 09 15:10:40.817 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797838 8354093: Aug 09 15:10:40.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354094: Aug 09 15:10:40.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797838 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354095: Aug 09 15:10:40.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354096: Aug 09 15:10:40.833 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797839 SkillGroupNum=12 } 8354097: Aug 09 15:10:40.833 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797839 8354098: Aug 09 15:10:40.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354099: Aug 09 15:10:40.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797839 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354100: Aug 09 15:10:40.833 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354101: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797840 SkillGroupNum=13 } 8354102: Aug 09 15:10:40.848 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797840 8354103: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354104: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797840 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354105: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354106: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797841 SkillGroupNum=14 } 8354107: Aug 09 15:10:40.848 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797841 8354108: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354109: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797841 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354110: Aug 09 15:10:40.848 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354111: Aug 09 15:10:40.864 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797842 SkillGroupNum=7 } 8354112: Aug 09 15:10:40.864 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797842 8354113: Aug 09 15:10:40.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354114: Aug 09 15:10:40.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797842 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354115: Aug 09 15:10:40.864 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354116: Aug 09 15:10:40.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601528, agentID=mfoltz } 8354117: Aug 09 15:10:40.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354118: Aug 09 15:10:40.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601528, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354119: Aug 09 15:10:40.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354120: Aug 09 15:10:43.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601529, agentID=cangelini } 8354121: Aug 09 15:10:43.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354122: Aug 09 15:10:43.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601529, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354123: Aug 09 15:10:43.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354124: Aug 09 15:10:44.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=424 } 8354125: Aug 09 15:10:44.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354126: Aug 09 15:10:44.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=424 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354127: Aug 09 15:10:44.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354128: Aug 09 15:10:46.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1043 } 8354129: Aug 09 15:10:46.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354130: Aug 09 15:10:46.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1043 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354131: Aug 09 15:10:46.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354132: Aug 09 15:10:49.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601530, agentID=sbee } 8354133: Aug 09 15:10:49.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354134: Aug 09 15:10:49.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601530, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354135: Aug 09 15:10:49.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354136: Aug 09 15:10:50.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54164 } 8354137: Aug 09 15:10:50.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354138: Aug 09 15:10:50.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54164 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354139: Aug 09 15:10:50.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354140: Aug 09 15:10:50.224 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=576 } 8354141: Aug 09 15:10:50.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354142: Aug 09 15:10:50.224 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=576 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354143: Aug 09 15:10:50.224 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354144: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797843 SkillGroupNum=10 } 8354145: Aug 09 15:10:50.880 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797843 8354146: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354147: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797843 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354148: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354149: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797844 SkillGroupNum=12 } 8354150: Aug 09 15:10:50.880 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797844 8354151: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354152: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797844 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354153: Aug 09 15:10:50.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354154: Aug 09 15:10:50.895 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797845 SkillGroupNum=13 } 8354155: Aug 09 15:10:50.895 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797845 8354156: Aug 09 15:10:50.895 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354157: Aug 09 15:10:50.895 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797845 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354158: Aug 09 15:10:50.895 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354159: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797846 SkillGroupNum=14 } 8354160: Aug 09 15:10:50.911 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797846 8354161: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354162: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797846 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354163: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354164: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797847 SkillGroupNum=7 } 8354165: Aug 09 15:10:50.911 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797847 8354166: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354167: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797847 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:10:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354168: Aug 09 15:10:50.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354169: Aug 09 15:10:51.161 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601531, agentID=mfoltz } 8354170: Aug 09 15:10:51.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354171: Aug 09 15:10:51.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601531, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354172: Aug 09 15:10:51.161 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354173: Aug 09 15:10:53.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797848 } 8354174: Aug 09 15:10:53.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354175: Aug 09 15:10:53.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797848 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354176: Aug 09 15:10:53.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354177: Aug 09 15:10:53.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601532, agentID=cangelini } 8354178: Aug 09 15:10:53.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354179: Aug 09 15:10:53.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601532, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354180: Aug 09 15:10:53.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354181: Aug 09 15:10:58.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601533 } 8354182: Aug 09 15:10:58.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354183: Aug 09 15:10:58.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601533 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354184: Aug 09 15:10:58.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354185: Aug 09 15:10:59.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601534, agentID=sbee } 8354186: Aug 09 15:10:59.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354187: Aug 09 15:10:59.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601534, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354188: Aug 09 15:10:59.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354189: Aug 09 15:11:00.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=949 } 8354190: Aug 09 15:11:00.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354191: Aug 09 15:11:00.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=949 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354192: Aug 09 15:11:00.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354193: Aug 09 15:11:00.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=369 } 8354194: Aug 09 15:11:00.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354195: Aug 09 15:11:00.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=369 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354196: Aug 09 15:11:00.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354197: Aug 09 15:11:00.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797849 SkillGroupNum=10 } 8354198: Aug 09 15:11:00.927 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797849 8354199: Aug 09 15:11:00.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354200: Aug 09 15:11:00.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797849 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354201: Aug 09 15:11:00.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354202: Aug 09 15:11:00.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797850 SkillGroupNum=12 } 8354203: Aug 09 15:11:00.943 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797850 8354204: Aug 09 15:11:00.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354205: Aug 09 15:11:00.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797850 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354206: Aug 09 15:11:00.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354207: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797851 SkillGroupNum=13 } 8354208: Aug 09 15:11:00.958 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797851 8354209: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354210: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797851 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354211: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354212: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797852 SkillGroupNum=14 } 8354213: Aug 09 15:11:00.958 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797852 8354214: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354215: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797852 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354216: Aug 09 15:11:00.958 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354217: Aug 09 15:11:00.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797853 SkillGroupNum=7 } 8354218: Aug 09 15:11:00.974 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797853 8354219: Aug 09 15:11:00.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354220: Aug 09 15:11:00.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797853 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354221: Aug 09 15:11:00.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354222: Aug 09 15:11:01.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601535, agentID=mfoltz } 8354223: Aug 09 15:11:01.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354224: Aug 09 15:11:01.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601535, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354225: Aug 09 15:11:01.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354226: Aug 09 15:11:03.958 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601536, agentID=cangelini } 8354227: Aug 09 15:11:03.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354228: Aug 09 15:11:03.958 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601536, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354229: Aug 09 15:11:03.958 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354230: Aug 09 15:11:09.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601537, agentID=sbee } 8354231: Aug 09 15:11:09.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354232: Aug 09 15:11:09.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601537, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354233: Aug 09 15:11:09.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354234: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797854 SkillGroupNum=10 } 8354235: Aug 09 15:11:10.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797854 8354236: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354237: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797854 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354238: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354239: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797855 SkillGroupNum=12 } 8354240: Aug 09 15:11:10.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797855 8354241: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354242: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797855 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354243: Aug 09 15:11:10.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354244: Aug 09 15:11:11.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797856 SkillGroupNum=13 } 8354245: Aug 09 15:11:11.005 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797856 8354246: Aug 09 15:11:11.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354247: Aug 09 15:11:11.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797856 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354248: Aug 09 15:11:11.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354249: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797857 SkillGroupNum=14 } 8354250: Aug 09 15:11:11.021 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797857 8354251: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354252: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797857 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354253: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354254: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797858 SkillGroupNum=7 } 8354255: Aug 09 15:11:11.021 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797858 8354256: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354257: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797858 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354258: Aug 09 15:11:11.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354259: Aug 09 15:11:11.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601538, agentID=mfoltz } 8354260: Aug 09 15:11:11.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354261: Aug 09 15:11:11.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601538, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354262: Aug 09 15:11:11.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354263: Aug 09 15:11:14.177 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601539, agentID=cangelini } 8354264: Aug 09 15:11:14.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354265: Aug 09 15:11:14.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601539, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354266: Aug 09 15:11:14.177 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354267: Aug 09 15:11:14.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=425 } 8354268: Aug 09 15:11:14.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354269: Aug 09 15:11:14.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=425 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354270: Aug 09 15:11:14.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354271: Aug 09 15:11:16.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1044 } 8354272: Aug 09 15:11:16.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354273: Aug 09 15:11:16.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1044 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354274: Aug 09 15:11:16.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354275: Aug 09 15:11:20.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54165 } 8354276: Aug 09 15:11:20.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354277: Aug 09 15:11:20.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54165 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354278: Aug 09 15:11:20.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354279: Aug 09 15:11:20.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601540, agentID=sbee } 8354280: Aug 09 15:11:20.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354281: Aug 09 15:11:20.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601540, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354282: Aug 09 15:11:20.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354283: Aug 09 15:11:20.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=577 } 8354284: Aug 09 15:11:20.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354285: Aug 09 15:11:20.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=577 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354286: Aug 09 15:11:20.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354287: Aug 09 15:11:20.427 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8354288: Aug 09 15:11:20.427 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8354289: Aug 09 15:11:21.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797859 SkillGroupNum=10 } 8354290: Aug 09 15:11:21.037 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797859 8354291: Aug 09 15:11:21.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354292: Aug 09 15:11:21.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797859 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354293: Aug 09 15:11:21.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354294: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797860 SkillGroupNum=12 } 8354295: Aug 09 15:11:21.052 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797860 8354296: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354297: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797860 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354298: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354299: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797861 SkillGroupNum=13 } 8354300: Aug 09 15:11:21.052 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797861 8354301: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354302: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797861 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354303: Aug 09 15:11:21.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354304: Aug 09 15:11:21.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797862 SkillGroupNum=14 } 8354305: Aug 09 15:11:21.068 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797862 8354306: Aug 09 15:11:21.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354307: Aug 09 15:11:21.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797862 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354308: Aug 09 15:11:21.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354309: Aug 09 15:11:21.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797863 SkillGroupNum=7 } 8354310: Aug 09 15:11:21.084 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797863 8354311: Aug 09 15:11:21.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354312: Aug 09 15:11:21.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797863 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354313: Aug 09 15:11:21.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354314: Aug 09 15:11:21.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601541, agentID=mfoltz } 8354315: Aug 09 15:11:21.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354316: Aug 09 15:11:21.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601541, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354317: Aug 09 15:11:21.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354318: Aug 09 15:11:23.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797864 } 8354319: Aug 09 15:11:23.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354320: Aug 09 15:11:23.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797864 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354321: Aug 09 15:11:23.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354322: Aug 09 15:11:24.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601542, agentID=cangelini } 8354323: Aug 09 15:11:24.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354324: Aug 09 15:11:24.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601542, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354325: Aug 09 15:11:24.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354326: Aug 09 15:11:25.427 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8354327: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354328: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354329: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354330: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8354331: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8354332: Aug 09 15:11:25.427 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8354333: Aug 09 15:11:28.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601543 } 8354334: Aug 09 15:11:28.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354335: Aug 09 15:11:28.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601543 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354336: Aug 09 15:11:28.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354337: Aug 09 15:11:30.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=950 } 8354338: Aug 09 15:11:30.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354339: Aug 09 15:11:30.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=950 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354340: Aug 09 15:11:30.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354341: Aug 09 15:11:30.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=370 } 8354342: Aug 09 15:11:30.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354343: Aug 09 15:11:30.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=370 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354344: Aug 09 15:11:30.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354345: Aug 09 15:11:30.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601544, agentID=sbee } 8354346: Aug 09 15:11:30.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354347: Aug 09 15:11:30.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601544, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354348: Aug 09 15:11:30.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354349: Aug 09 15:11:31.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797865 SkillGroupNum=10 } 8354350: Aug 09 15:11:31.084 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797865 8354351: Aug 09 15:11:31.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354352: Aug 09 15:11:31.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797865 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354353: Aug 09 15:11:31.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354354: Aug 09 15:11:31.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797866 SkillGroupNum=12 } 8354355: Aug 09 15:11:31.099 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797866 8354356: Aug 09 15:11:31.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354357: Aug 09 15:11:31.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797866 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354358: Aug 09 15:11:31.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354359: Aug 09 15:11:31.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797867 SkillGroupNum=13 } 8354360: Aug 09 15:11:31.115 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797867 8354361: Aug 09 15:11:31.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354362: Aug 09 15:11:31.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797867 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354363: Aug 09 15:11:31.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354364: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797868 SkillGroupNum=14 } 8354365: Aug 09 15:11:31.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797868 8354366: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354367: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797868 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354368: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354369: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797869 SkillGroupNum=7 } 8354370: Aug 09 15:11:31.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797869 8354371: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354372: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797869 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354373: Aug 09 15:11:31.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354374: Aug 09 15:11:32.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601545, agentID=mfoltz } 8354375: Aug 09 15:11:32.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354376: Aug 09 15:11:32.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601545, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354377: Aug 09 15:11:32.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354378: Aug 09 15:11:34.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601546, agentID=cangelini } 8354379: Aug 09 15:11:34.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354380: Aug 09 15:11:34.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601546, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354381: Aug 09 15:11:34.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354382: Aug 09 15:11:40.553 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601547, agentID=sbee } 8354383: Aug 09 15:11:40.553 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354384: Aug 09 15:11:40.553 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601547, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354385: Aug 09 15:11:40.553 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354386: Aug 09 15:11:41.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797870 SkillGroupNum=10 } 8354387: Aug 09 15:11:41.146 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797870 8354388: Aug 09 15:11:41.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354389: Aug 09 15:11:41.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797870 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354390: Aug 09 15:11:41.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354391: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797871 SkillGroupNum=12 } 8354392: Aug 09 15:11:41.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797871 8354393: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354394: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797871 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354395: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354396: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797872 SkillGroupNum=13 } 8354397: Aug 09 15:11:41.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797872 8354398: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354399: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797872 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354400: Aug 09 15:11:41.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354401: Aug 09 15:11:41.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797873 SkillGroupNum=14 } 8354402: Aug 09 15:11:41.178 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797873 8354403: Aug 09 15:11:41.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354404: Aug 09 15:11:41.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797873 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354405: Aug 09 15:11:41.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354406: Aug 09 15:11:41.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797874 SkillGroupNum=7 } 8354407: Aug 09 15:11:41.193 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797874 8354408: Aug 09 15:11:41.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354409: Aug 09 15:11:41.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797874 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354410: Aug 09 15:11:41.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354411: Aug 09 15:11:42.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601548, agentID=mfoltz } 8354412: Aug 09 15:11:42.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354413: Aug 09 15:11:42.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601548, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354414: Aug 09 15:11:42.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354415: Aug 09 15:11:44.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=426 } 8354416: Aug 09 15:11:44.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354417: Aug 09 15:11:44.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=426 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354418: Aug 09 15:11:44.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354419: Aug 09 15:11:45.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601549, agentID=cangelini } 8354420: Aug 09 15:11:45.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354421: Aug 09 15:11:45.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601549, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354422: Aug 09 15:11:45.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354423: Aug 09 15:11:46.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1045 } 8354424: Aug 09 15:11:46.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354425: Aug 09 15:11:46.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1045 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354426: Aug 09 15:11:46.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354427: Aug 09 15:11:50.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54166 } 8354428: Aug 09 15:11:50.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354429: Aug 09 15:11:50.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54166 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354430: Aug 09 15:11:50.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354431: Aug 09 15:11:50.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=578 } 8354432: Aug 09 15:11:50.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354433: Aug 09 15:11:50.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=578 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354434: Aug 09 15:11:50.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354435: Aug 09 15:11:50.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601550, agentID=sbee } 8354436: Aug 09 15:11:50.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354437: Aug 09 15:11:50.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601550, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354438: Aug 09 15:11:50.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354439: Aug 09 15:11:51.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797875 SkillGroupNum=10 } 8354440: Aug 09 15:11:51.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797875 8354441: Aug 09 15:11:51.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354442: Aug 09 15:11:51.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797875 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354443: Aug 09 15:11:51.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354444: Aug 09 15:11:51.209 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797876 SkillGroupNum=12 } 8354445: Aug 09 15:11:51.209 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797876 8354446: Aug 09 15:11:51.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354447: Aug 09 15:11:51.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797876 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:51 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354448: Aug 09 15:11:51.209 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354449: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797877 SkillGroupNum=13 } 8354450: Aug 09 15:11:51.225 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797877 8354451: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354452: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797877 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354453: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354454: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797878 SkillGroupNum=14 } 8354455: Aug 09 15:11:51.225 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797878 8354456: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354457: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797878 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354458: Aug 09 15:11:51.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354459: Aug 09 15:11:51.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797879 SkillGroupNum=7 } 8354460: Aug 09 15:11:51.240 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797879 8354461: Aug 09 15:11:51.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354462: Aug 09 15:11:51.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797879 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:11:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354463: Aug 09 15:11:51.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354464: Aug 09 15:11:52.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601551, agentID=mfoltz } 8354465: Aug 09 15:11:52.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354466: Aug 09 15:11:52.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601551, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354467: Aug 09 15:11:52.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354468: Aug 09 15:11:53.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797880 } 8354469: Aug 09 15:11:53.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354470: Aug 09 15:11:53.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797880 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354471: Aug 09 15:11:53.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354472: Aug 09 15:11:55.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601552, agentID=cangelini } 8354473: Aug 09 15:11:55.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354474: Aug 09 15:11:55.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601552, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354475: Aug 09 15:11:55.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354476: Aug 09 15:11:58.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601553 } 8354477: Aug 09 15:11:58.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354478: Aug 09 15:11:58.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601553 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354479: Aug 09 15:11:58.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354480: Aug 09 15:12:00.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=951 } 8354481: Aug 09 15:12:00.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354482: Aug 09 15:12:00.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=951 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354483: Aug 09 15:12:00.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354484: Aug 09 15:12:00.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=371 } 8354485: Aug 09 15:12:00.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354486: Aug 09 15:12:00.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=371 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354487: Aug 09 15:12:00.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354488: Aug 09 15:12:00.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601554, agentID=sbee } 8354489: Aug 09 15:12:00.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354490: Aug 09 15:12:00.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601554, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354491: Aug 09 15:12:00.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354492: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797881 SkillGroupNum=10 } 8354493: Aug 09 15:12:01.256 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797881 8354494: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354495: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797881 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354496: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354497: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797882 SkillGroupNum=12 } 8354498: Aug 09 15:12:01.256 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797882 8354499: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354500: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797882 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:01 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354501: Aug 09 15:12:01.256 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354502: Aug 09 15:12:01.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797883 SkillGroupNum=13 } 8354503: Aug 09 15:12:01.272 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797883 8354504: Aug 09 15:12:01.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354505: Aug 09 15:12:01.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797883 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354506: Aug 09 15:12:01.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354507: Aug 09 15:12:01.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797884 SkillGroupNum=14 } 8354508: Aug 09 15:12:01.287 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797884 8354509: Aug 09 15:12:01.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354510: Aug 09 15:12:01.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797884 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354511: Aug 09 15:12:01.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354512: Aug 09 15:12:01.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797885 SkillGroupNum=7 } 8354513: Aug 09 15:12:01.303 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797885 8354514: Aug 09 15:12:01.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354515: Aug 09 15:12:01.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797885 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354516: Aug 09 15:12:01.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354517: Aug 09 15:12:03.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601555, agentID=mfoltz } 8354518: Aug 09 15:12:03.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354519: Aug 09 15:12:03.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601555, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354520: Aug 09 15:12:03.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354521: Aug 09 15:12:05.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601556, agentID=cangelini } 8354522: Aug 09 15:12:05.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354523: Aug 09 15:12:05.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601556, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354524: Aug 09 15:12:05.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354525: Aug 09 15:12:07.272 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543127272 8354526: Aug 09 15:12:07.272 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543127272 done. 8354527: Aug 09 15:12:11.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601557, agentID=sbee } 8354528: Aug 09 15:12:11.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354529: Aug 09 15:12:11.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601557, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354530: Aug 09 15:12:11.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354531: Aug 09 15:12:11.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797886 SkillGroupNum=10 } 8354532: Aug 09 15:12:11.303 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797886 8354533: Aug 09 15:12:11.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354534: Aug 09 15:12:11.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797886 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354535: Aug 09 15:12:11.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354536: Aug 09 15:12:11.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797887 SkillGroupNum=12 } 8354537: Aug 09 15:12:11.319 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797887 8354538: Aug 09 15:12:11.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354539: Aug 09 15:12:11.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797887 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:11 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354540: Aug 09 15:12:11.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354541: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797888 SkillGroupNum=13 } 8354542: Aug 09 15:12:11.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797888 8354543: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354544: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797888 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354545: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354546: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797889 SkillGroupNum=14 } 8354547: Aug 09 15:12:11.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797889 8354548: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354549: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797889 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354550: Aug 09 15:12:11.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354551: Aug 09 15:12:11.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797890 SkillGroupNum=7 } 8354552: Aug 09 15:12:11.350 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797890 8354553: Aug 09 15:12:11.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354554: Aug 09 15:12:11.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797890 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354555: Aug 09 15:12:11.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354556: Aug 09 15:12:13.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601558, agentID=mfoltz } 8354557: Aug 09 15:12:13.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354558: Aug 09 15:12:13.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601558, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354559: Aug 09 15:12:13.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354560: Aug 09 15:12:14.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=427 } 8354561: Aug 09 15:12:14.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354562: Aug 09 15:12:14.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=427 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354563: Aug 09 15:12:14.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354564: Aug 09 15:12:15.694 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601559, agentID=cangelini } 8354565: Aug 09 15:12:15.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354566: Aug 09 15:12:15.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601559, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354567: Aug 09 15:12:15.694 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354568: Aug 09 15:12:16.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1046 } 8354569: Aug 09 15:12:16.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354570: Aug 09 15:12:16.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1046 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354571: Aug 09 15:12:16.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354572: Aug 09 15:12:20.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54167 } 8354573: Aug 09 15:12:20.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354574: Aug 09 15:12:20.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54167 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354575: Aug 09 15:12:20.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354576: Aug 09 15:12:20.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=579 } 8354577: Aug 09 15:12:20.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354578: Aug 09 15:12:20.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=579 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354579: Aug 09 15:12:20.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354580: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797891 SkillGroupNum=10 } 8354581: Aug 09 15:12:21.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797891 8354582: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354583: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797891 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354584: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354585: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797892 SkillGroupNum=12 } 8354586: Aug 09 15:12:21.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797892 8354587: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354588: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797892 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354589: Aug 09 15:12:21.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354590: Aug 09 15:12:21.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797893 SkillGroupNum=13 } 8354591: Aug 09 15:12:21.382 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797893 8354592: Aug 09 15:12:21.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354593: Aug 09 15:12:21.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797893 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354594: Aug 09 15:12:21.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354595: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797894 SkillGroupNum=14 } 8354596: Aug 09 15:12:21.397 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797894 8354597: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354598: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797894 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354599: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354600: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797895 SkillGroupNum=7 } 8354601: Aug 09 15:12:21.397 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797895 8354602: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354603: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797895 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354604: Aug 09 15:12:21.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354605: Aug 09 15:12:21.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601560, agentID=sbee } 8354606: Aug 09 15:12:21.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354607: Aug 09 15:12:21.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601560, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354608: Aug 09 15:12:21.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354609: Aug 09 15:12:23.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797896 } 8354610: Aug 09 15:12:23.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354611: Aug 09 15:12:23.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797896 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354612: Aug 09 15:12:23.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354613: Aug 09 15:12:23.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601561, agentID=mfoltz } 8354614: Aug 09 15:12:23.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354615: Aug 09 15:12:23.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601561, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354616: Aug 09 15:12:23.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354617: Aug 09 15:12:25.429 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8354618: Aug 09 15:12:25.429 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8354619: Aug 09 15:12:26.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601562, agentID=cangelini } 8354620: Aug 09 15:12:26.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354621: Aug 09 15:12:26.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601562, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354622: Aug 09 15:12:26.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354623: Aug 09 15:12:28.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601563 } 8354624: Aug 09 15:12:28.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354625: Aug 09 15:12:28.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601563 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354626: Aug 09 15:12:28.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354627: Aug 09 15:12:30.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=952 } 8354628: Aug 09 15:12:30.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354629: Aug 09 15:12:30.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=952 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354630: Aug 09 15:12:30.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354631: Aug 09 15:12:30.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=372 } 8354632: Aug 09 15:12:30.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354633: Aug 09 15:12:30.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=372 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354634: Aug 09 15:12:30.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354635: Aug 09 15:12:30.429 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8354636: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354637: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354638: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354639: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8354640: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8354641: Aug 09 15:12:30.429 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8354642: Aug 09 15:12:31.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797897 SkillGroupNum=10 } 8354643: Aug 09 15:12:31.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797897 8354644: Aug 09 15:12:31.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354645: Aug 09 15:12:31.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797897 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354646: Aug 09 15:12:31.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354647: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797898 SkillGroupNum=12 } 8354648: Aug 09 15:12:31.429 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797898 8354649: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354650: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797898 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354651: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354652: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797899 SkillGroupNum=13 } 8354653: Aug 09 15:12:31.429 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797899 8354654: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354655: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797899 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354656: Aug 09 15:12:31.429 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354657: Aug 09 15:12:31.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797900 SkillGroupNum=14 } 8354658: Aug 09 15:12:31.444 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797900 8354659: Aug 09 15:12:31.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354660: Aug 09 15:12:31.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797900 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354661: Aug 09 15:12:31.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354662: Aug 09 15:12:31.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797901 SkillGroupNum=7 } 8354663: Aug 09 15:12:31.460 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797901 8354664: Aug 09 15:12:31.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354665: Aug 09 15:12:31.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797901 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354666: Aug 09 15:12:31.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354667: Aug 09 15:12:31.663 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601564, agentID=sbee } 8354668: Aug 09 15:12:31.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354669: Aug 09 15:12:31.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601564, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354670: Aug 09 15:12:31.663 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354671: Aug 09 15:12:33.851 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601565, agentID=mfoltz } 8354672: Aug 09 15:12:33.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354673: Aug 09 15:12:33.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601565, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354674: Aug 09 15:12:33.851 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354675: Aug 09 15:12:36.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601566, agentID=cangelini } 8354676: Aug 09 15:12:36.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354677: Aug 09 15:12:36.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601566, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354678: Aug 09 15:12:36.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354679: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797902 SkillGroupNum=10 } 8354680: Aug 09 15:12:41.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797902 8354681: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354682: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797902 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354683: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354684: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797903 SkillGroupNum=12 } 8354685: Aug 09 15:12:41.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797903 8354686: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354687: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797903 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354688: Aug 09 15:12:41.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354689: Aug 09 15:12:41.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797904 SkillGroupNum=13 } 8354690: Aug 09 15:12:41.491 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797904 8354691: Aug 09 15:12:41.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354692: Aug 09 15:12:41.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797904 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354693: Aug 09 15:12:41.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354694: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797905 SkillGroupNum=14 } 8354695: Aug 09 15:12:41.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797905 8354696: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354697: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797905 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354698: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354699: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797906 SkillGroupNum=7 } 8354700: Aug 09 15:12:41.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797906 8354701: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354702: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797906 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354703: Aug 09 15:12:41.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354704: Aug 09 15:12:41.851 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601567, agentID=sbee } 8354705: Aug 09 15:12:41.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354706: Aug 09 15:12:41.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601567, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354707: Aug 09 15:12:41.851 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354708: Aug 09 15:12:44.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601568, agentID=mfoltz } 8354709: Aug 09 15:12:44.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354710: Aug 09 15:12:44.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601568, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354711: Aug 09 15:12:44.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354712: Aug 09 15:12:44.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=428 } 8354713: Aug 09 15:12:44.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354714: Aug 09 15:12:44.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=428 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354715: Aug 09 15:12:44.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354716: Aug 09 15:12:46.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601569, agentID=cangelini } 8354717: Aug 09 15:12:46.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354718: Aug 09 15:12:46.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601569, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354719: Aug 09 15:12:46.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354720: Aug 09 15:12:46.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1047 } 8354721: Aug 09 15:12:46.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354722: Aug 09 15:12:46.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1047 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354723: Aug 09 15:12:46.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354724: Aug 09 15:12:50.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54168 } 8354725: Aug 09 15:12:50.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354726: Aug 09 15:12:50.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54168 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354727: Aug 09 15:12:50.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354728: Aug 09 15:12:50.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=580 } 8354729: Aug 09 15:12:50.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354730: Aug 09 15:12:50.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=580 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354731: Aug 09 15:12:50.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354732: Aug 09 15:12:51.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797907 SkillGroupNum=10 } 8354733: Aug 09 15:12:51.523 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797907 8354734: Aug 09 15:12:51.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354735: Aug 09 15:12:51.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797907 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354736: Aug 09 15:12:51.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354737: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797908 SkillGroupNum=12 } 8354738: Aug 09 15:12:51.538 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797908 8354739: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354740: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797908 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:51 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354741: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354742: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797909 SkillGroupNum=13 } 8354743: Aug 09 15:12:51.538 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797909 8354744: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354745: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797909 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354746: Aug 09 15:12:51.538 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354747: Aug 09 15:12:51.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797910 SkillGroupNum=14 } 8354748: Aug 09 15:12:51.554 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797910 8354749: Aug 09 15:12:51.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354750: Aug 09 15:12:51.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797910 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354751: Aug 09 15:12:51.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354752: Aug 09 15:12:51.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797911 SkillGroupNum=7 } 8354753: Aug 09 15:12:51.570 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797911 8354754: Aug 09 15:12:51.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354755: Aug 09 15:12:51.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797911 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:12:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354756: Aug 09 15:12:51.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354757: Aug 09 15:12:52.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601570, agentID=sbee } 8354758: Aug 09 15:12:52.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354759: Aug 09 15:12:52.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601570, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354760: Aug 09 15:12:52.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354761: Aug 09 15:12:53.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797912 } 8354762: Aug 09 15:12:53.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354763: Aug 09 15:12:53.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797912 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354764: Aug 09 15:12:53.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354765: Aug 09 15:12:54.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601571, agentID=mfoltz } 8354766: Aug 09 15:12:54.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354767: Aug 09 15:12:54.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601571, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354768: Aug 09 15:12:54.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354769: Aug 09 15:12:56.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601572, agentID=cangelini } 8354770: Aug 09 15:12:56.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354771: Aug 09 15:12:56.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601572, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354772: Aug 09 15:12:56.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354773: Aug 09 15:12:58.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601573 } 8354774: Aug 09 15:12:58.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354775: Aug 09 15:12:58.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601573 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354776: Aug 09 15:12:58.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354777: Aug 09 15:13:00.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=953 } 8354778: Aug 09 15:13:00.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354779: Aug 09 15:13:00.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=953 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354780: Aug 09 15:13:00.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354781: Aug 09 15:13:00.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=373 } 8354782: Aug 09 15:13:00.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354783: Aug 09 15:13:00.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=373 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354784: Aug 09 15:13:00.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354785: Aug 09 15:13:01.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797913 SkillGroupNum=10 } 8354786: Aug 09 15:13:01.570 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797913 8354787: Aug 09 15:13:01.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354788: Aug 09 15:13:01.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797913 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354789: Aug 09 15:13:01.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354790: Aug 09 15:13:01.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797914 SkillGroupNum=12 } 8354791: Aug 09 15:13:01.585 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797914 8354792: Aug 09 15:13:01.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354793: Aug 09 15:13:01.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797914 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:01 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354794: Aug 09 15:13:01.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354795: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797915 SkillGroupNum=13 } 8354796: Aug 09 15:13:01.601 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797915 8354797: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354798: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797915 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354799: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354800: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797916 SkillGroupNum=14 } 8354801: Aug 09 15:13:01.601 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797916 8354802: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354803: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797916 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354804: Aug 09 15:13:01.601 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354805: Aug 09 15:13:01.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797917 SkillGroupNum=7 } 8354806: Aug 09 15:13:01.617 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797917 8354807: Aug 09 15:13:01.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354808: Aug 09 15:13:01.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797917 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354809: Aug 09 15:13:01.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354810: Aug 09 15:13:02.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601574, agentID=sbee } 8354811: Aug 09 15:13:02.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354812: Aug 09 15:13:02.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601574, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354813: Aug 09 15:13:02.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354814: Aug 09 15:13:04.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601575, agentID=mfoltz } 8354815: Aug 09 15:13:04.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354816: Aug 09 15:13:04.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601575, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354817: Aug 09 15:13:04.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354818: Aug 09 15:13:06.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601576, agentID=cangelini } 8354819: Aug 09 15:13:06.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354820: Aug 09 15:13:06.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601576, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354821: Aug 09 15:13:06.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354822: Aug 09 15:13:11.633 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797918 SkillGroupNum=10 } 8354823: Aug 09 15:13:11.633 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797918 8354824: Aug 09 15:13:11.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354825: Aug 09 15:13:11.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797918 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354826: Aug 09 15:13:11.633 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354827: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797919 SkillGroupNum=12 } 8354828: Aug 09 15:13:11.648 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797919 8354829: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354830: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797919 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:11 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354831: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354832: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797920 SkillGroupNum=13 } 8354833: Aug 09 15:13:11.648 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797920 8354834: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354835: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797920 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354836: Aug 09 15:13:11.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354837: Aug 09 15:13:11.664 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797921 SkillGroupNum=14 } 8354838: Aug 09 15:13:11.664 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797921 8354839: Aug 09 15:13:11.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354840: Aug 09 15:13:11.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797921 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354841: Aug 09 15:13:11.664 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354842: Aug 09 15:13:11.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797922 SkillGroupNum=7 } 8354843: Aug 09 15:13:11.679 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797922 8354844: Aug 09 15:13:11.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354845: Aug 09 15:13:11.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797922 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354846: Aug 09 15:13:11.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354847: Aug 09 15:13:12.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601577, agentID=sbee } 8354848: Aug 09 15:13:12.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354849: Aug 09 15:13:12.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601577, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354850: Aug 09 15:13:12.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354851: Aug 09 15:13:14.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=429 } 8354852: Aug 09 15:13:14.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354853: Aug 09 15:13:14.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=429 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354854: Aug 09 15:13:14.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8354855: Aug 09 15:13:14.836 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601578, agentID=mfoltz } 8354856: Aug 09 15:13:14.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354857: Aug 09 15:13:14.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601578, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354858: Aug 09 15:13:14.836 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354859: Aug 09 15:13:16.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1048 } 8354860: Aug 09 15:13:16.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354861: Aug 09 15:13:16.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1048 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354862: Aug 09 15:13:16.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8354863: Aug 09 15:13:17.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601579, agentID=cangelini } 8354864: Aug 09 15:13:17.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354865: Aug 09 15:13:17.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601579, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354866: Aug 09 15:13:17.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354867: Aug 09 15:13:20.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54169 } 8354868: Aug 09 15:13:20.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354869: Aug 09 15:13:20.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54169 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354870: Aug 09 15:13:20.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8354871: Aug 09 15:13:20.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=581 } 8354872: Aug 09 15:13:20.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354873: Aug 09 15:13:20.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=581 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354874: Aug 09 15:13:20.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8354875: Aug 09 15:13:21.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797923 SkillGroupNum=10 } 8354876: Aug 09 15:13:21.680 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797923 8354877: Aug 09 15:13:21.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354878: Aug 09 15:13:21.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797923 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354879: Aug 09 15:13:21.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354880: Aug 09 15:13:21.695 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797924 SkillGroupNum=12 } 8354881: Aug 09 15:13:21.695 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797924 8354882: Aug 09 15:13:21.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354883: Aug 09 15:13:21.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797924 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354884: Aug 09 15:13:21.695 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354885: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797925 SkillGroupNum=13 } 8354886: Aug 09 15:13:21.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797925 8354887: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354888: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797925 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354889: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354890: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797926 SkillGroupNum=14 } 8354891: Aug 09 15:13:21.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797926 8354892: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354893: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797926 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354894: Aug 09 15:13:21.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354895: Aug 09 15:13:21.726 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797927 SkillGroupNum=7 } 8354896: Aug 09 15:13:21.726 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797927 8354897: Aug 09 15:13:21.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354898: Aug 09 15:13:21.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797927 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354899: Aug 09 15:13:21.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354900: Aug 09 15:13:22.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601580, agentID=sbee } 8354901: Aug 09 15:13:22.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354902: Aug 09 15:13:22.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601580, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354903: Aug 09 15:13:22.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354904: Aug 09 15:13:23.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797928 } 8354905: Aug 09 15:13:23.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354906: Aug 09 15:13:23.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797928 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354907: Aug 09 15:13:23.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354908: Aug 09 15:13:25.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601581, agentID=mfoltz } 8354909: Aug 09 15:13:25.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354910: Aug 09 15:13:25.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601581, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354911: Aug 09 15:13:25.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354912: Aug 09 15:13:27.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601582, agentID=cangelini } 8354913: Aug 09 15:13:27.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354914: Aug 09 15:13:27.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601582, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354915: Aug 09 15:13:27.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354916: Aug 09 15:13:28.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601583 } 8354917: Aug 09 15:13:28.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354918: Aug 09 15:13:28.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601583 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354919: Aug 09 15:13:28.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354920: Aug 09 15:13:30.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=954 } 8354921: Aug 09 15:13:30.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354922: Aug 09 15:13:30.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=954 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354923: Aug 09 15:13:30.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8354924: Aug 09 15:13:30.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=374 } 8354925: Aug 09 15:13:30.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8354926: Aug 09 15:13:30.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=374 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354927: Aug 09 15:13:30.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8354928: Aug 09 15:13:30.430 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8354929: Aug 09 15:13:30.430 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8354930: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797929 SkillGroupNum=10 } 8354931: Aug 09 15:13:31.742 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797929 8354932: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354933: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797929 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354934: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354935: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797930 SkillGroupNum=12 } 8354936: Aug 09 15:13:31.742 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797930 8354937: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354938: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797930 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354939: Aug 09 15:13:31.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354940: Aug 09 15:13:31.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797931 SkillGroupNum=13 } 8354941: Aug 09 15:13:31.758 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797931 8354942: Aug 09 15:13:31.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354943: Aug 09 15:13:31.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797931 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354944: Aug 09 15:13:31.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354945: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797932 SkillGroupNum=14 } 8354946: Aug 09 15:13:31.774 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797932 8354947: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354948: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797932 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354949: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354950: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797933 SkillGroupNum=7 } 8354951: Aug 09 15:13:31.774 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797933 8354952: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354953: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797933 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354954: Aug 09 15:13:31.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354955: Aug 09 15:13:32.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601584, agentID=sbee } 8354956: Aug 09 15:13:32.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354957: Aug 09 15:13:32.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601584, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354958: Aug 09 15:13:32.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354959: Aug 09 15:13:35.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601585, agentID=mfoltz } 8354960: Aug 09 15:13:35.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354961: Aug 09 15:13:35.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601585, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354962: Aug 09 15:13:35.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354963: Aug 09 15:13:35.430 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8354964: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354965: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354966: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8354967: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8354968: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8354969: Aug 09 15:13:35.430 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8354970: Aug 09 15:13:37.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601586, agentID=cangelini } 8354971: Aug 09 15:13:37.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8354972: Aug 09 15:13:37.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601586, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354973: Aug 09 15:13:37.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8354974: Aug 09 15:13:41.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797934 SkillGroupNum=10 } 8354975: Aug 09 15:13:41.789 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797934 8354976: Aug 09 15:13:41.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354977: Aug 09 15:13:41.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797934 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354978: Aug 09 15:13:41.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354979: Aug 09 15:13:41.805 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797935 SkillGroupNum=12 } 8354980: Aug 09 15:13:41.805 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797935 8354981: Aug 09 15:13:41.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354982: Aug 09 15:13:41.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797935 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354983: Aug 09 15:13:41.805 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354984: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797936 SkillGroupNum=13 } 8354985: Aug 09 15:13:41.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797936 8354986: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354987: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797936 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354988: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354989: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797937 SkillGroupNum=14 } 8354990: Aug 09 15:13:41.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797937 8354991: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354992: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797937 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354993: Aug 09 15:13:41.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354994: Aug 09 15:13:41.836 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797938 SkillGroupNum=7 } 8354995: Aug 09 15:13:41.836 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797938 8354996: Aug 09 15:13:41.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8354997: Aug 09 15:13:41.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797938 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354998: Aug 09 15:13:41.836 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8354999: Aug 09 15:13:43.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601587, agentID=sbee } 8355000: Aug 09 15:13:43.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355001: Aug 09 15:13:43.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601587, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355002: Aug 09 15:13:43.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355003: Aug 09 15:13:44.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=430 } 8355004: Aug 09 15:13:44.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355005: Aug 09 15:13:44.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=430 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355006: Aug 09 15:13:44.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355007: Aug 09 15:13:45.586 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601588, agentID=mfoltz } 8355008: Aug 09 15:13:45.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355009: Aug 09 15:13:45.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601588, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355010: Aug 09 15:13:45.586 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355011: Aug 09 15:13:46.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1049 } 8355012: Aug 09 15:13:46.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355013: Aug 09 15:13:46.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1049 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355014: Aug 09 15:13:46.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355015: Aug 09 15:13:48.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601589, agentID=cangelini } 8355016: Aug 09 15:13:48.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355017: Aug 09 15:13:48.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601589, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355018: Aug 09 15:13:48.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355019: Aug 09 15:13:50.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54170 } 8355020: Aug 09 15:13:50.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355021: Aug 09 15:13:50.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54170 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355022: Aug 09 15:13:50.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355023: Aug 09 15:13:50.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=582 } 8355024: Aug 09 15:13:50.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355025: Aug 09 15:13:50.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=582 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355026: Aug 09 15:13:50.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355027: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797939 SkillGroupNum=10 } 8355028: Aug 09 15:13:51.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797939 8355029: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355030: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797939 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355031: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355032: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797940 SkillGroupNum=12 } 8355033: Aug 09 15:13:51.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797940 8355034: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355035: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797940 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:51 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355036: Aug 09 15:13:51.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355037: Aug 09 15:13:51.868 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797941 SkillGroupNum=13 } 8355038: Aug 09 15:13:51.868 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797941 8355039: Aug 09 15:13:51.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355040: Aug 09 15:13:51.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797941 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355041: Aug 09 15:13:51.868 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355042: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797942 SkillGroupNum=14 } 8355043: Aug 09 15:13:51.883 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797942 8355044: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355045: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797942 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355046: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355047: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797943 SkillGroupNum=7 } 8355048: Aug 09 15:13:51.883 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797943 8355049: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355050: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797943 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:13:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355051: Aug 09 15:13:51.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355052: Aug 09 15:13:53.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797944 } 8355053: Aug 09 15:13:53.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355054: Aug 09 15:13:53.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797944 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355055: Aug 09 15:13:53.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355056: Aug 09 15:13:53.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601590, agentID=sbee } 8355057: Aug 09 15:13:53.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355058: Aug 09 15:13:53.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601590, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355059: Aug 09 15:13:53.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355060: Aug 09 15:13:55.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601591, agentID=mfoltz } 8355061: Aug 09 15:13:55.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355062: Aug 09 15:13:55.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601591, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355063: Aug 09 15:13:55.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355064: Aug 09 15:13:58.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601592 } 8355065: Aug 09 15:13:58.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355066: Aug 09 15:13:58.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601592 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355067: Aug 09 15:13:58.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355068: Aug 09 15:13:58.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601593, agentID=cangelini } 8355069: Aug 09 15:13:58.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355070: Aug 09 15:13:58.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601593, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355071: Aug 09 15:13:58.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355072: Aug 09 15:14:00.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=955 } 8355073: Aug 09 15:14:00.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355074: Aug 09 15:14:00.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=955 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355075: Aug 09 15:14:00.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355076: Aug 09 15:14:00.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=375 } 8355077: Aug 09 15:14:00.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355078: Aug 09 15:14:00.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=375 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355079: Aug 09 15:14:00.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355080: Aug 09 15:14:01.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797945 SkillGroupNum=10 } 8355081: Aug 09 15:14:01.899 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797945 8355082: Aug 09 15:14:01.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355083: Aug 09 15:14:01.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797945 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355084: Aug 09 15:14:01.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355085: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797946 SkillGroupNum=12 } 8355086: Aug 09 15:14:01.915 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797946 8355087: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355088: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797946 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:01 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355089: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355090: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797947 SkillGroupNum=13 } 8355091: Aug 09 15:14:01.915 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797947 8355092: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355093: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797947 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355094: Aug 09 15:14:01.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355095: Aug 09 15:14:01.930 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797948 SkillGroupNum=14 } 8355096: Aug 09 15:14:01.930 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797948 8355097: Aug 09 15:14:01.930 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355098: Aug 09 15:14:01.930 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797948 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355099: Aug 09 15:14:01.930 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355100: Aug 09 15:14:01.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797949 SkillGroupNum=7 } 8355101: Aug 09 15:14:01.946 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797949 8355102: Aug 09 15:14:01.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355103: Aug 09 15:14:01.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797949 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355104: Aug 09 15:14:01.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355105: Aug 09 15:14:03.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=601594,agentState=LOGOFF,eventReasonCode=0,forcedFlag=False,agentID=jcalene,agentDN=12101240,agentPwd=***** } 8355106: Aug 09 15:14:03.180 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:jcalene InvokeID:601594 State:LOGOFF Forced:False) 8355107: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:The extension 12101240 has been closed 8355108: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene New State:LOGOFF Old State:UNAVAILABLE Reason code:0 8355109: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene Contacts: 8355110: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene PrevState: UNAVAILABLE PrevStateSet:true 8355111: Aug 09 15:14:03.196 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcalene, new state: LOGOFF 8355112: Aug 09 15:14:03.196 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcalene because it's not a working outbound resource. 8355113: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 rcasey Order:2)(SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8355114: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] monitoredDeviceDN:12101240, agentDN:12101240, agentID:jcalene, monitorID = 0, stateDuration = 0, agentstate = LOGOFF, eventreasoncode = 0, agentID = jcalene, agentExtension = 12101240, agentID_Long = jcalene } to outboundQ 8355115: Aug 09 15:14:03.196 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8355116: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] invokeID:601594 } to outboundQ 8355117: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8355118: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=1, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=LOGOFF, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcalene, agentExtension=12101240, agentInstrument=null, agentID_Long=jcalene, duration=-1, nextAgentState=-1 to various sockets } 8355119: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8355120: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=601594 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355121: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355122: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355123: Aug 09 15:14:03.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355124: Aug 09 15:14:03.587 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601595, agentID=sbee } 8355125: Aug 09 15:14:03.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355126: Aug 09 15:14:03.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601595, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355127: Aug 09 15:14:03.587 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355128: Aug 09 15:14:06.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601596, agentID=mfoltz } 8355129: Aug 09 15:14:06.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355130: Aug 09 15:14:06.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601596, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355131: Aug 09 15:14:06.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355132: Aug 09 15:14:08.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601597, agentID=cangelini } 8355133: Aug 09 15:14:08.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355134: Aug 09 15:14:08.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601597, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355135: Aug 09 15:14:08.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355136: Aug 09 15:14:11.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=53 type=SET_AGENT_STATE_REQ,invokeId=601598,agentState=LOGIN,eventReasonCode=0,forcedFlag=True,agentID=jcalene,agentDN=12101240,agentPwd=***** } 8355137: Aug 09 15:14:11.196 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:jcalene InvokeID:601598 State:LOGIN Forced:True) 8355138: Aug 09 15:14:11.196 CDT %MIVR-SS_RM-7-UNK:Agent jcalene is not outbound capable.) 8355139: Aug 09 15:14:11.431 CDT %MIVR-SS_RM-7-UNK:Trying to authenticate agent jcalene 8355140: Aug 09 15:14:11.571 CDT %MIVR-SS_RM-7-UNK:Successfully authenticated agent jcalene at extension 12101240 8355141: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene New State:LOGOFF Old State:LOGOFF Reason code:0 8355142: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK: The mapping 12101240-jcalene has been added 8355143: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene New State:UNAVAILABLE Old State:LOGOFF Reason code:32760 8355144: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene Contacts: 8355145: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene PrevState: UNAVAILABLE PrevStateSet:true 8355146: Aug 09 15:14:11.665 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcalene, new state: UNAVAILABLE 8355147: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 rcasey Order:2)(SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8355148: Aug 09 15:14:11.665 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcalene because it's not a working outbound resource. 8355149: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8355150: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Processing msg: DeviceOutOfServiceMsg (Rsrc:jcalene,Reason:AGENT_LOGIN) 8355151: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] monitoredDeviceDN:12101240, agentDN:12101240, agentID:jcalene, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32760, agentID = jcalene, agentExtension = 12101240, agentID_Long = jcalene } to outboundQ 8355152: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 rcasey Order:2)(SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8355153: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8355154: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8355155: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.12.50.123,port=49538,localport=42027] invokeID:601598 } to outboundQ 8355156: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=10, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32760, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=1, CTIClientSignature=null, agentID=jcalene, agentExtension=12101240, agentInstrument=null, agentID_Long=jcalene, duration=-1, nextAgentState=-1, FltSkillGroupNumber=6, FltSkillGroupID=NULL_SKILL_GROUP, FltSkillGroupPriority=0, FltSkillGroupState= ACMI_AGENT_STATE_NOT_READY to various sockets } 8355157: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8355158: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=601598 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355159: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355160: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355161: Aug 09 15:14:11.665 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355162: Aug 09 15:14:11.665 CDT %MIVR-SS_RM-7-UNK:Processing msg: DeviceInServiceMsg (Rsrc:jcalene) 8355163: Aug 09 15:14:11.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601599, agentID=jcalene } 8355164: Aug 09 15:14:11.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355165: Aug 09 15:14:11.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601599, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355166: Aug 09 15:14:11.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355167: Aug 09 15:14:11.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797950 SkillGroupNum=10 } 8355168: Aug 09 15:14:11.946 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797950 8355169: Aug 09 15:14:11.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355170: Aug 09 15:14:11.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797950 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355171: Aug 09 15:14:11.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355172: Aug 09 15:14:11.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797951 SkillGroupNum=12 } 8355173: Aug 09 15:14:11.962 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797951 8355174: Aug 09 15:14:11.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355175: Aug 09 15:14:11.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797951 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:11 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355176: Aug 09 15:14:11.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355177: Aug 09 15:14:11.977 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797952 SkillGroupNum=13 } 8355178: Aug 09 15:14:11.977 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797952 8355179: Aug 09 15:14:11.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355180: Aug 09 15:14:11.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797952 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355181: Aug 09 15:14:11.977 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355182: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797953 SkillGroupNum=14 } 8355183: Aug 09 15:14:11.993 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797953 8355184: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355185: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797953 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355186: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355187: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797954 SkillGroupNum=7 } 8355188: Aug 09 15:14:11.993 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797954 8355189: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355190: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797954 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355191: Aug 09 15:14:11.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355192: Aug 09 15:14:13.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601600, agentID=sbee } 8355193: Aug 09 15:14:13.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355194: Aug 09 15:14:13.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601600, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355195: Aug 09 15:14:13.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355196: Aug 09 15:14:14.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=431 } 8355197: Aug 09 15:14:14.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355198: Aug 09 15:14:14.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=431 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355199: Aug 09 15:14:14.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355200: Aug 09 15:14:16.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601601, agentID=mfoltz } 8355201: Aug 09 15:14:16.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355202: Aug 09 15:14:16.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601601, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355203: Aug 09 15:14:16.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355204: Aug 09 15:14:16.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1050 } 8355205: Aug 09 15:14:16.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355206: Aug 09 15:14:16.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1050 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355207: Aug 09 15:14:16.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355208: Aug 09 15:14:18.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601602, agentID=cangelini } 8355209: Aug 09 15:14:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355210: Aug 09 15:14:18.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601602, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355211: Aug 09 15:14:18.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355212: Aug 09 15:14:20.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54171 } 8355213: Aug 09 15:14:20.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355214: Aug 09 15:14:20.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54171 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355215: Aug 09 15:14:20.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355216: Aug 09 15:14:20.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=583 } 8355217: Aug 09 15:14:20.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355218: Aug 09 15:14:20.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=583 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355219: Aug 09 15:14:20.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355220: Aug 09 15:14:22.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797955 SkillGroupNum=10 } 8355221: Aug 09 15:14:22.009 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797955 8355222: Aug 09 15:14:22.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355223: Aug 09 15:14:22.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797955 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355224: Aug 09 15:14:22.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355225: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797956 SkillGroupNum=12 } 8355226: Aug 09 15:14:22.024 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797956 8355227: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355228: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797956 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:22 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355229: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355230: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797957 SkillGroupNum=13 } 8355231: Aug 09 15:14:22.024 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797957 8355232: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355233: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797957 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355234: Aug 09 15:14:22.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355235: Aug 09 15:14:22.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797958 SkillGroupNum=14 } 8355236: Aug 09 15:14:22.040 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797958 8355237: Aug 09 15:14:22.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355238: Aug 09 15:14:22.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797958 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355239: Aug 09 15:14:22.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355240: Aug 09 15:14:22.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797959 SkillGroupNum=7 } 8355241: Aug 09 15:14:22.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797959 8355242: Aug 09 15:14:22.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355243: Aug 09 15:14:22.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797959 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355244: Aug 09 15:14:22.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355245: Aug 09 15:14:22.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601603, agentID=jcalene } 8355246: Aug 09 15:14:22.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355247: Aug 09 15:14:22.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601603, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355248: Aug 09 15:14:22.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355249: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=956,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=gwilk,agentDN=12100065,agentPwd=***** } 8355250: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:gwilk InvokeID:956 State:UNAVAILABLE Forced:False) 8355251: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk New State:UNAVAILABLE Old State:AVAILABLE Reason code:0 8355252: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk Contacts: 8355253: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk PrevState: AVAILABLE PrevStateSet:false 8355254: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8355255: Aug 09 15:14:22.899 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: gwilk, new state: UNAVAILABLE 8355256: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8355257: Aug 09 15:14:22.899 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: gwilk because it's not a working outbound resource. 8355258: Aug 09 15:14:22.899 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global jcarls Order:12) 8355259: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] monitoredDeviceDN:12100065, agentDN:12100065, agentID:gwilk, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 0, agentID = gwilk, agentExtension = 12100065, agentID_Long = gwilk } to outboundQ 8355260: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8355261: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] invokeID:956 } to outboundQ 8355262: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=gwilk, agentExtension=12100065, agentInstrument=null, agentID_Long=gwilk, duration=-1, nextAgentState=-1 to various sockets } 8355263: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8355264: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=956 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355265: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355266: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355267: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355268: Aug 09 15:14:22.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355269: Aug 09 15:14:23.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797960 } 8355270: Aug 09 15:14:23.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355271: Aug 09 15:14:23.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797960 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355272: Aug 09 15:14:23.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355273: Aug 09 15:14:24.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601604, agentID=sbee } 8355274: Aug 09 15:14:24.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355275: Aug 09 15:14:24.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601604, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355276: Aug 09 15:14:24.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355277: Aug 09 15:14:26.525 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601605, agentID=mfoltz } 8355278: Aug 09 15:14:26.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355279: Aug 09 15:14:26.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601605, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355280: Aug 09 15:14:26.525 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355281: Aug 09 15:14:28.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601606 } 8355282: Aug 09 15:14:28.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355283: Aug 09 15:14:28.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601606 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355284: Aug 09 15:14:28.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355285: Aug 09 15:14:29.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601607, agentID=cangelini } 8355286: Aug 09 15:14:29.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355287: Aug 09 15:14:29.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601607, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355288: Aug 09 15:14:29.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355289: Aug 09 15:14:30.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=957 } 8355290: Aug 09 15:14:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355291: Aug 09 15:14:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=957 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355292: Aug 09 15:14:30.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355293: Aug 09 15:14:30.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=376 } 8355294: Aug 09 15:14:30.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355295: Aug 09 15:14:30.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=376 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355296: Aug 09 15:14:30.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355297: Aug 09 15:14:32.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797961 SkillGroupNum=10 } 8355298: Aug 09 15:14:32.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797961 8355299: Aug 09 15:14:32.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355300: Aug 09 15:14:32.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797961 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355301: Aug 09 15:14:32.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355302: Aug 09 15:14:32.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797962 SkillGroupNum=12 } 8355303: Aug 09 15:14:32.072 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797962 8355304: Aug 09 15:14:32.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355305: Aug 09 15:14:32.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797962 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:32 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355306: Aug 09 15:14:32.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355307: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797963 SkillGroupNum=13 } 8355308: Aug 09 15:14:32.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797963 8355309: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355310: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797963 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355311: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355312: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797964 SkillGroupNum=14 } 8355313: Aug 09 15:14:32.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797964 8355314: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355315: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797964 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355316: Aug 09 15:14:32.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355317: Aug 09 15:14:32.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797965 SkillGroupNum=7 } 8355318: Aug 09 15:14:32.103 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797965 8355319: Aug 09 15:14:32.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355320: Aug 09 15:14:32.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797965 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355321: Aug 09 15:14:32.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355322: Aug 09 15:14:32.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601608, agentID=jcalene } 8355323: Aug 09 15:14:32.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355324: Aug 09 15:14:32.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601608, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355325: Aug 09 15:14:32.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355326: Aug 09 15:14:34.275 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601609, agentID=sbee } 8355327: Aug 09 15:14:34.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355328: Aug 09 15:14:34.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601609, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355329: Aug 09 15:14:34.275 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355330: Aug 09 15:14:35.072 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:04:35 CDT 2012 8355331: Aug 09 15:14:35.072 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8355332: Aug 09 15:14:35.072 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8355333: Aug 09 15:14:35.431 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8355334: Aug 09 15:14:35.431 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8355335: Aug 09 15:14:35.447 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8355336: Aug 09 15:14:35.447 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344543275072 CRS Engine, node=1, id=2704,usage=CMDB-CRSDB Sync,userInfo=system 8355337: Aug 09 15:14:35.478 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8355338: Aug 09 15:14:35.478 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8355339: Aug 09 15:14:35.478 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8355340: Aug 09 15:14:35.493 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8355341: Aug 09 15:14:35.509 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8355342: Aug 09 15:14:35.775 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8355343: Aug 09 15:14:36.087 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344543275072 CRS Engine, node=1, id=2704,usage=CMDB-CRSDB Sync,userInfo=system 8355344: Aug 09 15:14:36.087 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8355345: Aug 09 15:14:36.087 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8355346: Aug 09 15:14:36.087 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8355347: Aug 09 15:14:36.087 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8355348: Aug 09 15:14:36.103 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8355349: Aug 09 15:14:36.103 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8355350: Aug 09 15:14:36.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601610, agentID=mfoltz } 8355351: Aug 09 15:14:36.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355352: Aug 09 15:14:36.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601610, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355353: Aug 09 15:14:36.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355354: Aug 09 15:14:39.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601611, agentID=cangelini } 8355355: Aug 09 15:14:39.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355356: Aug 09 15:14:39.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601611, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355357: Aug 09 15:14:39.353 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355358: Aug 09 15:14:40.431 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8355359: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355360: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355361: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355362: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8355363: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8355364: Aug 09 15:14:40.431 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8355365: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797966 SkillGroupNum=10 } 8355366: Aug 09 15:14:42.119 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797966 8355367: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355368: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797966 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355369: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355370: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797967 SkillGroupNum=12 } 8355371: Aug 09 15:14:42.119 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797967 8355372: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355373: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797967 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:42 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355374: Aug 09 15:14:42.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355375: Aug 09 15:14:42.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797968 SkillGroupNum=13 } 8355376: Aug 09 15:14:42.134 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797968 8355377: Aug 09 15:14:42.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355378: Aug 09 15:14:42.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797968 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355379: Aug 09 15:14:42.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355380: Aug 09 15:14:42.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797969 SkillGroupNum=14 } 8355381: Aug 09 15:14:42.150 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797969 8355382: Aug 09 15:14:42.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355383: Aug 09 15:14:42.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797969 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355384: Aug 09 15:14:42.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355385: Aug 09 15:14:42.165 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797970 SkillGroupNum=7 } 8355386: Aug 09 15:14:42.165 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797970 8355387: Aug 09 15:14:42.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355388: Aug 09 15:14:42.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797970 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355389: Aug 09 15:14:42.165 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355390: Aug 09 15:14:42.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601612, agentID=jcalene } 8355391: Aug 09 15:14:42.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355392: Aug 09 15:14:42.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601612, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355393: Aug 09 15:14:42.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355394: Aug 09 15:14:44.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601613, agentID=sbee } 8355395: Aug 09 15:14:44.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355396: Aug 09 15:14:44.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601613, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355397: Aug 09 15:14:44.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355398: Aug 09 15:14:44.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=432 } 8355399: Aug 09 15:14:44.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355400: Aug 09 15:14:44.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=432 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355401: Aug 09 15:14:44.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355402: Aug 09 15:14:46.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1051 } 8355403: Aug 09 15:14:46.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355404: Aug 09 15:14:46.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1051 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355405: Aug 09 15:14:46.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355406: Aug 09 15:14:46.978 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601614, agentID=mfoltz } 8355407: Aug 09 15:14:46.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355408: Aug 09 15:14:46.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601614, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355409: Aug 09 15:14:46.978 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355410: Aug 09 15:14:49.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601615, agentID=cangelini } 8355411: Aug 09 15:14:49.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355412: Aug 09 15:14:49.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601615, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355413: Aug 09 15:14:49.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355414: Aug 09 15:14:50.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54172 } 8355415: Aug 09 15:14:50.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355416: Aug 09 15:14:50.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54172 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355417: Aug 09 15:14:50.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355418: Aug 09 15:14:50.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=584 } 8355419: Aug 09 15:14:50.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355420: Aug 09 15:14:50.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=584 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355421: Aug 09 15:14:50.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355422: Aug 09 15:14:52.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797971 SkillGroupNum=10 } 8355423: Aug 09 15:14:52.166 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797971 8355424: Aug 09 15:14:52.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355425: Aug 09 15:14:52.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797971 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355426: Aug 09 15:14:52.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355427: Aug 09 15:14:52.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797972 SkillGroupNum=12 } 8355428: Aug 09 15:14:52.181 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797972 8355429: Aug 09 15:14:52.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355430: Aug 09 15:14:52.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797972 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:52 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355431: Aug 09 15:14:52.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355432: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797973 SkillGroupNum=13 } 8355433: Aug 09 15:14:52.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797973 8355434: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355435: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797973 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355436: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355437: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797974 SkillGroupNum=14 } 8355438: Aug 09 15:14:52.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797974 8355439: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355440: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797974 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355441: Aug 09 15:14:52.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355442: Aug 09 15:14:52.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797975 SkillGroupNum=7 } 8355443: Aug 09 15:14:52.213 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797975 8355444: Aug 09 15:14:52.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355445: Aug 09 15:14:52.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797975 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:14:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355446: Aug 09 15:14:52.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355447: Aug 09 15:14:52.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601616, agentID=jcalene } 8355448: Aug 09 15:14:52.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355449: Aug 09 15:14:52.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601616, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355450: Aug 09 15:14:52.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355451: Aug 09 15:14:53.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797976 } 8355452: Aug 09 15:14:53.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355453: Aug 09 15:14:53.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797976 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355454: Aug 09 15:14:53.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355455: Aug 09 15:14:54.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601617, agentID=sbee } 8355456: Aug 09 15:14:54.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355457: Aug 09 15:14:54.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601617, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355458: Aug 09 15:14:54.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355459: Aug 09 15:14:57.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601618, agentID=mfoltz } 8355460: Aug 09 15:14:57.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355461: Aug 09 15:14:57.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601618, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355462: Aug 09 15:14:57.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355463: Aug 09 15:14:58.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601619 } 8355464: Aug 09 15:14:58.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355465: Aug 09 15:14:58.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601619 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355466: Aug 09 15:14:58.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355467: Aug 09 15:14:59.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601620, agentID=cangelini } 8355468: Aug 09 15:14:59.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355469: Aug 09 15:14:59.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601620, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355470: Aug 09 15:14:59.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355471: Aug 09 15:15:00.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=958 } 8355472: Aug 09 15:15:00.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355473: Aug 09 15:15:00.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=958 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355474: Aug 09 15:15:00.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355475: Aug 09 15:15:00.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=377 } 8355476: Aug 09 15:15:00.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355477: Aug 09 15:15:00.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=377 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355478: Aug 09 15:15:00.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355479: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797977 SkillGroupNum=10 } 8355480: Aug 09 15:15:02.228 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797977 8355481: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355482: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797977 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355483: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355484: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797978 SkillGroupNum=12 } 8355485: Aug 09 15:15:02.228 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797978 8355486: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355487: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797978 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:02 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355488: Aug 09 15:15:02.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355489: Aug 09 15:15:02.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797979 SkillGroupNum=13 } 8355490: Aug 09 15:15:02.244 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797979 8355491: Aug 09 15:15:02.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355492: Aug 09 15:15:02.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797979 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355493: Aug 09 15:15:02.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355494: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797980 SkillGroupNum=14 } 8355495: Aug 09 15:15:02.260 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797980 8355496: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355497: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797980 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355498: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355499: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797981 SkillGroupNum=7 } 8355500: Aug 09 15:15:02.260 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797981 8355501: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355502: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797981 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355503: Aug 09 15:15:02.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355504: Aug 09 15:15:03.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601621, agentID=jcalene } 8355505: Aug 09 15:15:03.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355506: Aug 09 15:15:03.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601621, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355507: Aug 09 15:15:03.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355508: Aug 09 15:15:04.838 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601622, agentID=sbee } 8355509: Aug 09 15:15:04.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355510: Aug 09 15:15:04.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601622, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355511: Aug 09 15:15:04.838 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355512: Aug 09 15:15:07.557 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601623, agentID=mfoltz } 8355513: Aug 09 15:15:07.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355514: Aug 09 15:15:07.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601623, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355515: Aug 09 15:15:07.557 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355516: Aug 09 15:15:10.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601624, agentID=cangelini } 8355517: Aug 09 15:15:10.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355518: Aug 09 15:15:10.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601624, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355519: Aug 09 15:15:10.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355520: Aug 09 15:15:12.275 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797982 SkillGroupNum=10 } 8355521: Aug 09 15:15:12.275 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797982 8355522: Aug 09 15:15:12.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355523: Aug 09 15:15:12.275 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797982 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355524: Aug 09 15:15:12.275 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355525: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797983 SkillGroupNum=12 } 8355526: Aug 09 15:15:12.291 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797983 8355527: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355528: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797983 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:12 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355529: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355530: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797984 SkillGroupNum=13 } 8355531: Aug 09 15:15:12.291 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797984 8355532: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355533: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797984 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355534: Aug 09 15:15:12.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355535: Aug 09 15:15:12.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797985 SkillGroupNum=14 } 8355536: Aug 09 15:15:12.307 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797985 8355537: Aug 09 15:15:12.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355538: Aug 09 15:15:12.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797985 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355539: Aug 09 15:15:12.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355540: Aug 09 15:15:12.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797986 SkillGroupNum=7 } 8355541: Aug 09 15:15:12.322 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797986 8355542: Aug 09 15:15:12.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355543: Aug 09 15:15:12.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797986 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355544: Aug 09 15:15:12.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355545: Aug 09 15:15:13.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601625, agentID=jcalene } 8355546: Aug 09 15:15:13.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355547: Aug 09 15:15:13.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601625, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355548: Aug 09 15:15:13.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355549: Aug 09 15:15:14.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=433 } 8355550: Aug 09 15:15:14.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355551: Aug 09 15:15:14.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=433 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355552: Aug 09 15:15:14.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355553: Aug 09 15:15:15.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601626, agentID=sbee } 8355554: Aug 09 15:15:15.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355555: Aug 09 15:15:15.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601626, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355556: Aug 09 15:15:15.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355557: Aug 09 15:15:16.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1052 } 8355558: Aug 09 15:15:16.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355559: Aug 09 15:15:16.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1052 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355560: Aug 09 15:15:16.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355561: Aug 09 15:15:17.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601627, agentID=mfoltz } 8355562: Aug 09 15:15:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355563: Aug 09 15:15:17.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601627, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355564: Aug 09 15:15:17.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355565: Aug 09 15:15:20.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54173 } 8355566: Aug 09 15:15:20.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355567: Aug 09 15:15:20.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54173 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355568: Aug 09 15:15:20.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355569: Aug 09 15:15:20.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601628, agentID=cangelini } 8355570: Aug 09 15:15:20.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355571: Aug 09 15:15:20.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601628, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355572: Aug 09 15:15:20.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355573: Aug 09 15:15:20.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=585 } 8355574: Aug 09 15:15:20.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355575: Aug 09 15:15:20.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=585 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355576: Aug 09 15:15:20.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355577: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797987 SkillGroupNum=10 } 8355578: Aug 09 15:15:22.338 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797987 8355579: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355580: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797987 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355581: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355582: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797988 SkillGroupNum=12 } 8355583: Aug 09 15:15:22.338 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797988 8355584: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355585: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797988 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:22 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355586: Aug 09 15:15:22.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355587: Aug 09 15:15:22.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797989 SkillGroupNum=13 } 8355588: Aug 09 15:15:22.354 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797989 8355589: Aug 09 15:15:22.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355590: Aug 09 15:15:22.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797989 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355591: Aug 09 15:15:22.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355592: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797990 SkillGroupNum=14 } 8355593: Aug 09 15:15:22.369 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797990 8355594: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355595: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797990 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355596: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355597: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797991 SkillGroupNum=7 } 8355598: Aug 09 15:15:22.369 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797991 8355599: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355600: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797991 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355601: Aug 09 15:15:22.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355602: Aug 09 15:15:23.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=797992 } 8355603: Aug 09 15:15:23.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355604: Aug 09 15:15:23.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=797992 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355605: Aug 09 15:15:23.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355606: Aug 09 15:15:23.651 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601629, agentID=jcalene } 8355607: Aug 09 15:15:23.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355608: Aug 09 15:15:23.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601629, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355609: Aug 09 15:15:23.651 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355610: Aug 09 15:15:25.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601630, agentID=sbee } 8355611: Aug 09 15:15:25.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355612: Aug 09 15:15:25.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601630, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355613: Aug 09 15:15:25.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355614: Aug 09 15:15:28.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601631, agentID=mfoltz } 8355615: Aug 09 15:15:28.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355616: Aug 09 15:15:28.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601631, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355617: Aug 09 15:15:28.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355618: Aug 09 15:15:28.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601632 } 8355619: Aug 09 15:15:28.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355620: Aug 09 15:15:28.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601632 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355621: Aug 09 15:15:28.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355622: Aug 09 15:15:30.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=959 } 8355623: Aug 09 15:15:30.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355624: Aug 09 15:15:30.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=959 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355625: Aug 09 15:15:30.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355626: Aug 09 15:15:30.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=378 } 8355627: Aug 09 15:15:30.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355628: Aug 09 15:15:30.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=378 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355629: Aug 09 15:15:30.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355630: Aug 09 15:15:30.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601633, agentID=cangelini } 8355631: Aug 09 15:15:30.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355632: Aug 09 15:15:30.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601633, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355633: Aug 09 15:15:30.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355634: Aug 09 15:15:32.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797993 SkillGroupNum=10 } 8355635: Aug 09 15:15:32.385 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797993 8355636: Aug 09 15:15:32.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355637: Aug 09 15:15:32.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797993 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355638: Aug 09 15:15:32.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355639: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797994 SkillGroupNum=12 } 8355640: Aug 09 15:15:32.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797994 8355641: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355642: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797994 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:32 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355643: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355644: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797995 SkillGroupNum=13 } 8355645: Aug 09 15:15:32.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797995 8355646: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355647: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797995 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355648: Aug 09 15:15:32.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355649: Aug 09 15:15:32.416 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797996 SkillGroupNum=14 } 8355650: Aug 09 15:15:32.416 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797996 8355651: Aug 09 15:15:32.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355652: Aug 09 15:15:32.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797996 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355653: Aug 09 15:15:32.416 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355654: Aug 09 15:15:32.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797997 SkillGroupNum=7 } 8355655: Aug 09 15:15:32.432 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797997 8355656: Aug 09 15:15:32.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355657: Aug 09 15:15:32.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797997 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355658: Aug 09 15:15:32.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355659: Aug 09 15:15:33.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601634, agentID=jcalene } 8355660: Aug 09 15:15:33.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355661: Aug 09 15:15:33.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601634, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355662: Aug 09 15:15:33.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355663: Aug 09 15:15:35.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601635, agentID=sbee } 8355664: Aug 09 15:15:35.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355665: Aug 09 15:15:35.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601635, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355666: Aug 09 15:15:35.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355667: Aug 09 15:15:38.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601636, agentID=mfoltz } 8355668: Aug 09 15:15:38.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355669: Aug 09 15:15:38.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601636, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355670: Aug 09 15:15:38.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355671: Aug 09 15:15:40.432 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8355672: Aug 09 15:15:40.432 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8355673: Aug 09 15:15:40.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601637, agentID=cangelini } 8355674: Aug 09 15:15:40.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355675: Aug 09 15:15:40.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601637, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355676: Aug 09 15:15:40.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355677: Aug 09 15:15:42.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797998 SkillGroupNum=10 } 8355678: Aug 09 15:15:42.432 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797998 8355679: Aug 09 15:15:42.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355680: Aug 09 15:15:42.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797998 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355681: Aug 09 15:15:42.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355682: Aug 09 15:15:42.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=797999 SkillGroupNum=12 } 8355683: Aug 09 15:15:42.448 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:797999 8355684: Aug 09 15:15:42.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355685: Aug 09 15:15:42.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=797999 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:42 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355686: Aug 09 15:15:42.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355687: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798000 SkillGroupNum=13 } 8355688: Aug 09 15:15:42.463 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798000 8355689: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355690: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798000 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355691: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355692: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798001 SkillGroupNum=14 } 8355693: Aug 09 15:15:42.463 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798001 8355694: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355695: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798001 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355696: Aug 09 15:15:42.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355697: Aug 09 15:15:42.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798002 SkillGroupNum=7 } 8355698: Aug 09 15:15:42.479 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798002 8355699: Aug 09 15:15:42.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355700: Aug 09 15:15:42.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798002 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355701: Aug 09 15:15:42.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355702: Aug 09 15:15:44.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601638, agentID=jcalene } 8355703: Aug 09 15:15:44.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355704: Aug 09 15:15:44.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601638, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355705: Aug 09 15:15:44.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355706: Aug 09 15:15:44.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=434 } 8355707: Aug 09 15:15:44.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355708: Aug 09 15:15:44.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=434 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355709: Aug 09 15:15:44.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355710: Aug 09 15:15:45.432 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8355711: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355712: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355713: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8355714: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8355715: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8355716: Aug 09 15:15:45.432 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8355717: Aug 09 15:15:45.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601639, agentID=sbee } 8355718: Aug 09 15:15:45.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355719: Aug 09 15:15:45.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601639, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355720: Aug 09 15:15:45.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355721: Aug 09 15:15:46.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1053 } 8355722: Aug 09 15:15:46.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355723: Aug 09 15:15:46.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1053 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355724: Aug 09 15:15:46.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355725: Aug 09 15:15:48.464 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601640, agentID=mfoltz } 8355726: Aug 09 15:15:48.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355727: Aug 09 15:15:48.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601640, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355728: Aug 09 15:15:48.464 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355729: Aug 09 15:15:50.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54174 } 8355730: Aug 09 15:15:50.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355731: Aug 09 15:15:50.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54174 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355732: Aug 09 15:15:50.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355733: Aug 09 15:15:50.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=586 } 8355734: Aug 09 15:15:50.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355735: Aug 09 15:15:50.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=586 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355736: Aug 09 15:15:50.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355737: Aug 09 15:15:51.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601641, agentID=cangelini } 8355738: Aug 09 15:15:51.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355739: Aug 09 15:15:51.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601641, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355740: Aug 09 15:15:51.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355741: Aug 09 15:15:52.495 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798003 SkillGroupNum=10 } 8355742: Aug 09 15:15:52.495 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798003 8355743: Aug 09 15:15:52.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355744: Aug 09 15:15:52.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798003 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355745: Aug 09 15:15:52.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355746: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798004 SkillGroupNum=12 } 8355747: Aug 09 15:15:52.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798004 8355748: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355749: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798004 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:52 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355750: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355751: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798005 SkillGroupNum=13 } 8355752: Aug 09 15:15:52.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798005 8355753: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355754: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798005 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355755: Aug 09 15:15:52.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355756: Aug 09 15:15:52.526 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798006 SkillGroupNum=14 } 8355757: Aug 09 15:15:52.526 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798006 8355758: Aug 09 15:15:52.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355759: Aug 09 15:15:52.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798006 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355760: Aug 09 15:15:52.526 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355761: Aug 09 15:15:52.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798007 SkillGroupNum=7 } 8355762: Aug 09 15:15:52.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798007 8355763: Aug 09 15:15:52.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355764: Aug 09 15:15:52.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798007 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:15:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355765: Aug 09 15:15:52.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355766: Aug 09 15:15:53.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798008 } 8355767: Aug 09 15:15:53.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355768: Aug 09 15:15:53.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798008 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355769: Aug 09 15:15:53.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355770: Aug 09 15:15:54.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601642, agentID=jcalene } 8355771: Aug 09 15:15:54.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355772: Aug 09 15:15:54.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601642, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355773: Aug 09 15:15:54.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355774: Aug 09 15:15:55.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601643, agentID=sbee } 8355775: Aug 09 15:15:55.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355776: Aug 09 15:15:55.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601643, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355777: Aug 09 15:15:55.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355778: Aug 09 15:15:58.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601644 } 8355779: Aug 09 15:15:58.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355780: Aug 09 15:15:58.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601644 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355781: Aug 09 15:15:58.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355782: Aug 09 15:15:58.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601645, agentID=mfoltz } 8355783: Aug 09 15:15:58.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355784: Aug 09 15:15:58.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601645, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355785: Aug 09 15:15:58.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355786: Aug 09 15:16:00.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=960 } 8355787: Aug 09 15:16:00.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355788: Aug 09 15:16:00.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=960 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355789: Aug 09 15:16:00.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355790: Aug 09 15:16:00.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=379 } 8355791: Aug 09 15:16:00.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355792: Aug 09 15:16:00.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=379 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355793: Aug 09 15:16:00.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355794: Aug 09 15:16:01.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601646, agentID=cangelini } 8355795: Aug 09 15:16:01.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355796: Aug 09 15:16:01.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601646, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355797: Aug 09 15:16:01.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355798: Aug 09 15:16:02.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798009 SkillGroupNum=10 } 8355799: Aug 09 15:16:02.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798009 8355800: Aug 09 15:16:02.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355801: Aug 09 15:16:02.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798009 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355802: Aug 09 15:16:02.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355803: Aug 09 15:16:02.558 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798010 SkillGroupNum=12 } 8355804: Aug 09 15:16:02.558 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798010 8355805: Aug 09 15:16:02.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355806: Aug 09 15:16:02.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798010 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:02 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355807: Aug 09 15:16:02.558 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355808: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798011 SkillGroupNum=13 } 8355809: Aug 09 15:16:02.573 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798011 8355810: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355811: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798011 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355812: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355813: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798012 SkillGroupNum=14 } 8355814: Aug 09 15:16:02.573 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798012 8355815: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355816: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798012 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355817: Aug 09 15:16:02.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355818: Aug 09 15:16:02.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798013 SkillGroupNum=7 } 8355819: Aug 09 15:16:02.589 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798013 8355820: Aug 09 15:16:02.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355821: Aug 09 15:16:02.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798013 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355822: Aug 09 15:16:02.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355823: Aug 09 15:16:04.573 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601647, agentID=jcalene } 8355824: Aug 09 15:16:04.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355825: Aug 09 15:16:04.573 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601647, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355826: Aug 09 15:16:04.573 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355827: Aug 09 15:16:06.198 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601648, agentID=sbee } 8355828: Aug 09 15:16:06.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355829: Aug 09 15:16:06.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601648, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355830: Aug 09 15:16:06.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355831: Aug 09 15:16:08.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601649, agentID=mfoltz } 8355832: Aug 09 15:16:08.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355833: Aug 09 15:16:08.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601649, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355834: Aug 09 15:16:08.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355835: Aug 09 15:16:11.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601650, agentID=cangelini } 8355836: Aug 09 15:16:11.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355837: Aug 09 15:16:11.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601650, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355838: Aug 09 15:16:11.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355839: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798014 SkillGroupNum=10 } 8355840: Aug 09 15:16:12.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798014 8355841: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355842: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798014 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355843: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355844: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798015 SkillGroupNum=12 } 8355845: Aug 09 15:16:12.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798015 8355846: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355847: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798015 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:12 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355848: Aug 09 15:16:12.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355849: Aug 09 15:16:12.620 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798016 SkillGroupNum=13 } 8355850: Aug 09 15:16:12.620 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798016 8355851: Aug 09 15:16:12.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355852: Aug 09 15:16:12.620 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798016 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355853: Aug 09 15:16:12.620 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355854: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798017 SkillGroupNum=14 } 8355855: Aug 09 15:16:12.636 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798017 8355856: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355857: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798017 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355858: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355859: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798018 SkillGroupNum=7 } 8355860: Aug 09 15:16:12.636 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798018 8355861: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355862: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798018 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355863: Aug 09 15:16:12.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355864: Aug 09 15:16:14.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601651, agentID=jcalene } 8355865: Aug 09 15:16:14.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355866: Aug 09 15:16:14.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601651, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355867: Aug 09 15:16:14.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355868: Aug 09 15:16:14.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=435 } 8355869: Aug 09 15:16:14.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355870: Aug 09 15:16:14.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=435 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355871: Aug 09 15:16:14.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8355872: Aug 09 15:16:16.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601652, agentID=sbee } 8355873: Aug 09 15:16:16.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355874: Aug 09 15:16:16.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601652, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355875: Aug 09 15:16:16.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355876: Aug 09 15:16:16.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1054 } 8355877: Aug 09 15:16:16.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355878: Aug 09 15:16:16.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1054 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355879: Aug 09 15:16:16.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8355880: Aug 09 15:16:19.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601653, agentID=mfoltz } 8355881: Aug 09 15:16:19.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355882: Aug 09 15:16:19.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601653, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355883: Aug 09 15:16:19.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355884: Aug 09 15:16:20.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54175 } 8355885: Aug 09 15:16:20.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355886: Aug 09 15:16:20.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54175 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355887: Aug 09 15:16:20.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8355888: Aug 09 15:16:20.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=587 } 8355889: Aug 09 15:16:20.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355890: Aug 09 15:16:20.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=587 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355891: Aug 09 15:16:20.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8355892: Aug 09 15:16:21.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601654, agentID=cangelini } 8355893: Aug 09 15:16:21.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355894: Aug 09 15:16:21.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601654, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355895: Aug 09 15:16:21.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355896: Aug 09 15:16:22.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798019 SkillGroupNum=10 } 8355897: Aug 09 15:16:22.652 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798019 8355898: Aug 09 15:16:22.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355899: Aug 09 15:16:22.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798019 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355900: Aug 09 15:16:22.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355901: Aug 09 15:16:22.667 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798020 SkillGroupNum=12 } 8355902: Aug 09 15:16:22.667 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798020 8355903: Aug 09 15:16:22.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355904: Aug 09 15:16:22.667 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798020 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:22 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355905: Aug 09 15:16:22.667 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355906: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798021 SkillGroupNum=13 } 8355907: Aug 09 15:16:22.683 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798021 8355908: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355909: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798021 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355910: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355911: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798022 SkillGroupNum=14 } 8355912: Aug 09 15:16:22.683 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798022 8355913: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355914: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798022 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355915: Aug 09 15:16:22.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355916: Aug 09 15:16:22.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798023 SkillGroupNum=7 } 8355917: Aug 09 15:16:22.699 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798023 8355918: Aug 09 15:16:22.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355919: Aug 09 15:16:22.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798023 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355920: Aug 09 15:16:22.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355921: Aug 09 15:16:23.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798024 } 8355922: Aug 09 15:16:23.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355923: Aug 09 15:16:23.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798024 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355924: Aug 09 15:16:23.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355925: Aug 09 15:16:25.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601655, agentID=jcalene } 8355926: Aug 09 15:16:25.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355927: Aug 09 15:16:25.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601655, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355928: Aug 09 15:16:25.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355929: Aug 09 15:16:26.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601656, agentID=sbee } 8355930: Aug 09 15:16:26.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355931: Aug 09 15:16:26.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601656, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355932: Aug 09 15:16:26.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355933: Aug 09 15:16:28.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601657 } 8355934: Aug 09 15:16:28.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355935: Aug 09 15:16:28.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601657 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355936: Aug 09 15:16:28.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355937: Aug 09 15:16:29.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601658, agentID=mfoltz } 8355938: Aug 09 15:16:29.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355939: Aug 09 15:16:29.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601658, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355940: Aug 09 15:16:29.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355941: Aug 09 15:16:30.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=961 } 8355942: Aug 09 15:16:30.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355943: Aug 09 15:16:30.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=961 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355944: Aug 09 15:16:30.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8355945: Aug 09 15:16:30.308 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=380 } 8355946: Aug 09 15:16:30.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8355947: Aug 09 15:16:30.308 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=380 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355948: Aug 09 15:16:30.308 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8355949: Aug 09 15:16:32.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601659, agentID=cangelini } 8355950: Aug 09 15:16:32.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355951: Aug 09 15:16:32.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601659, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355952: Aug 09 15:16:32.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355953: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798025 SkillGroupNum=10 } 8355954: Aug 09 15:16:32.714 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798025 8355955: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355956: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798025 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355957: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355958: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798026 SkillGroupNum=12 } 8355959: Aug 09 15:16:32.714 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798026 8355960: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355961: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798026 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:32 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355962: Aug 09 15:16:32.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355963: Aug 09 15:16:32.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798027 SkillGroupNum=13 } 8355964: Aug 09 15:16:32.730 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798027 8355965: Aug 09 15:16:32.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355966: Aug 09 15:16:32.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798027 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355967: Aug 09 15:16:32.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355968: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798028 SkillGroupNum=14 } 8355969: Aug 09 15:16:32.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798028 8355970: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355971: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798028 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355972: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355973: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798029 SkillGroupNum=7 } 8355974: Aug 09 15:16:32.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798029 8355975: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355976: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798029 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355977: Aug 09 15:16:32.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355978: Aug 09 15:16:35.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601660, agentID=jcalene } 8355979: Aug 09 15:16:35.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355980: Aug 09 15:16:35.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601660, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355981: Aug 09 15:16:35.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355982: Aug 09 15:16:36.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601661, agentID=sbee } 8355983: Aug 09 15:16:36.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355984: Aug 09 15:16:36.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601661, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355985: Aug 09 15:16:36.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355986: Aug 09 15:16:39.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601662, agentID=mfoltz } 8355987: Aug 09 15:16:39.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355988: Aug 09 15:16:39.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601662, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355989: Aug 09 15:16:39.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355990: Aug 09 15:16:42.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601663, agentID=cangelini } 8355991: Aug 09 15:16:42.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8355992: Aug 09 15:16:42.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601663, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355993: Aug 09 15:16:42.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8355994: Aug 09 15:16:42.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798030 SkillGroupNum=10 } 8355995: Aug 09 15:16:42.761 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798030 8355996: Aug 09 15:16:42.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8355997: Aug 09 15:16:42.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798030 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355998: Aug 09 15:16:42.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8355999: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798031 SkillGroupNum=12 } 8356000: Aug 09 15:16:42.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798031 8356001: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356002: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798031 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:42 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356003: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356004: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798032 SkillGroupNum=13 } 8356005: Aug 09 15:16:42.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798032 8356006: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356007: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798032 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356008: Aug 09 15:16:42.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356009: Aug 09 15:16:42.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798033 SkillGroupNum=14 } 8356010: Aug 09 15:16:42.793 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798033 8356011: Aug 09 15:16:42.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356012: Aug 09 15:16:42.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798033 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356013: Aug 09 15:16:42.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356014: Aug 09 15:16:42.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798034 SkillGroupNum=7 } 8356015: Aug 09 15:16:42.808 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798034 8356016: Aug 09 15:16:42.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356017: Aug 09 15:16:42.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798034 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356018: Aug 09 15:16:42.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356019: Aug 09 15:16:44.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=436 } 8356020: Aug 09 15:16:44.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356021: Aug 09 15:16:44.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=436 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356022: Aug 09 15:16:44.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356023: Aug 09 15:16:45.433 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8356024: Aug 09 15:16:45.433 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8356025: Aug 09 15:16:45.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601664, agentID=jcalene } 8356026: Aug 09 15:16:45.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356027: Aug 09 15:16:45.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601664, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356028: Aug 09 15:16:45.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356029: Aug 09 15:16:46.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1055 } 8356030: Aug 09 15:16:46.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356031: Aug 09 15:16:46.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1055 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356032: Aug 09 15:16:46.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356033: Aug 09 15:16:47.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601665, agentID=sbee } 8356034: Aug 09 15:16:47.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356035: Aug 09 15:16:47.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601665, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356036: Aug 09 15:16:47.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356037: Aug 09 15:16:49.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601666, agentID=mfoltz } 8356038: Aug 09 15:16:49.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356039: Aug 09 15:16:49.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601666, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356040: Aug 09 15:16:49.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356041: Aug 09 15:16:50.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54176 } 8356042: Aug 09 15:16:50.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356043: Aug 09 15:16:50.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54176 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356044: Aug 09 15:16:50.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356045: Aug 09 15:16:50.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=588 } 8356046: Aug 09 15:16:50.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356047: Aug 09 15:16:50.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=588 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356048: Aug 09 15:16:50.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356049: Aug 09 15:16:50.434 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8356050: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356051: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356052: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356053: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8356054: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8356055: Aug 09 15:16:50.434 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8356056: Aug 09 15:16:52.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601667, agentID=cangelini } 8356057: Aug 09 15:16:52.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356058: Aug 09 15:16:52.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601667, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356059: Aug 09 15:16:52.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356060: Aug 09 15:16:52.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798035 SkillGroupNum=10 } 8356061: Aug 09 15:16:52.809 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798035 8356062: Aug 09 15:16:52.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356063: Aug 09 15:16:52.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798035 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356064: Aug 09 15:16:52.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356065: Aug 09 15:16:52.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798036 SkillGroupNum=12 } 8356066: Aug 09 15:16:52.824 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798036 8356067: Aug 09 15:16:52.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356068: Aug 09 15:16:52.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798036 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:52 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356069: Aug 09 15:16:52.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356070: Aug 09 15:16:52.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798037 SkillGroupNum=13 } 8356071: Aug 09 15:16:52.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798037 8356072: Aug 09 15:16:52.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356073: Aug 09 15:16:52.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798037 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356074: Aug 09 15:16:52.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356075: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798038 SkillGroupNum=14 } 8356076: Aug 09 15:16:52.855 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798038 8356077: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356078: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798038 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356079: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356080: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798039 SkillGroupNum=7 } 8356081: Aug 09 15:16:52.855 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798039 8356082: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356083: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798039 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:16:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356084: Aug 09 15:16:52.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356085: Aug 09 15:16:53.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798040 } 8356086: Aug 09 15:16:53.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356087: Aug 09 15:16:53.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798040 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356088: Aug 09 15:16:53.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356089: Aug 09 15:16:55.684 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601668, agentID=jcalene } 8356090: Aug 09 15:16:55.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356091: Aug 09 15:16:55.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601668, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356092: Aug 09 15:16:55.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356093: Aug 09 15:16:57.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601669, agentID=sbee } 8356094: Aug 09 15:16:57.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356095: Aug 09 15:16:57.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601669, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356096: Aug 09 15:16:57.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356097: Aug 09 15:16:58.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601670 } 8356098: Aug 09 15:16:58.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356099: Aug 09 15:16:58.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601670 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356100: Aug 09 15:16:58.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356101: Aug 09 15:17:00.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601671, agentID=mfoltz } 8356102: Aug 09 15:17:00.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356103: Aug 09 15:17:00.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601671, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356104: Aug 09 15:17:00.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356105: Aug 09 15:17:00.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=962 } 8356106: Aug 09 15:17:00.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356107: Aug 09 15:17:00.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=962 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356108: Aug 09 15:17:00.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356109: Aug 09 15:17:00.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=381 } 8356110: Aug 09 15:17:00.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356111: Aug 09 15:17:00.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=381 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356112: Aug 09 15:17:00.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356113: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798041 SkillGroupNum=10 } 8356114: Aug 09 15:17:02.871 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798041 8356115: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356116: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798041 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356117: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356118: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601672, agentID=cangelini } 8356119: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356120: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601672, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356121: Aug 09 15:17:02.871 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356122: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798042 SkillGroupNum=12 } 8356123: Aug 09 15:17:02.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798042 8356124: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356125: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798042 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:02 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356126: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356127: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798043 SkillGroupNum=13 } 8356128: Aug 09 15:17:02.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798043 8356129: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356130: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798043 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356131: Aug 09 15:17:02.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356132: Aug 09 15:17:02.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798044 SkillGroupNum=14 } 8356133: Aug 09 15:17:02.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798044 8356134: Aug 09 15:17:02.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356135: Aug 09 15:17:02.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798044 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356136: Aug 09 15:17:02.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356137: Aug 09 15:17:02.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798045 SkillGroupNum=7 } 8356138: Aug 09 15:17:02.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798045 8356139: Aug 09 15:17:02.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356140: Aug 09 15:17:02.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798045 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356141: Aug 09 15:17:02.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356142: Aug 09 15:17:05.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601673, agentID=jcalene } 8356143: Aug 09 15:17:05.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356144: Aug 09 15:17:05.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601673, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356145: Aug 09 15:17:05.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356146: Aug 09 15:17:07.278 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543427278 8356147: Aug 09 15:17:07.278 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543427278 done. 8356148: Aug 09 15:17:07.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601674, agentID=sbee } 8356149: Aug 09 15:17:07.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356150: Aug 09 15:17:07.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601674, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356151: Aug 09 15:17:07.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356152: Aug 09 15:17:10.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601675, agentID=mfoltz } 8356153: Aug 09 15:17:10.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356154: Aug 09 15:17:10.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601675, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356155: Aug 09 15:17:10.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356156: Aug 09 15:17:12.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798046 SkillGroupNum=10 } 8356157: Aug 09 15:17:12.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798046 8356158: Aug 09 15:17:12.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356159: Aug 09 15:17:12.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798046 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356160: Aug 09 15:17:12.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356161: Aug 09 15:17:12.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798047 SkillGroupNum=12 } 8356162: Aug 09 15:17:12.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798047 8356163: Aug 09 15:17:12.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356164: Aug 09 15:17:12.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798047 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:12 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356165: Aug 09 15:17:12.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356166: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798048 SkillGroupNum=13 } 8356167: Aug 09 15:17:12.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798048 8356168: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356169: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798048 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356170: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356171: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798049 SkillGroupNum=14 } 8356172: Aug 09 15:17:12.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798049 8356173: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356174: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798049 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356175: Aug 09 15:17:12.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356176: Aug 09 15:17:12.965 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798050 SkillGroupNum=7 } 8356177: Aug 09 15:17:12.965 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798050 8356178: Aug 09 15:17:12.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356179: Aug 09 15:17:12.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798050 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356180: Aug 09 15:17:12.965 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356181: Aug 09 15:17:13.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601676, agentID=cangelini } 8356182: Aug 09 15:17:13.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356183: Aug 09 15:17:13.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601676, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356184: Aug 09 15:17:13.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356185: Aug 09 15:17:14.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=437 } 8356186: Aug 09 15:17:14.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356187: Aug 09 15:17:14.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=437 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356188: Aug 09 15:17:14.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356189: Aug 09 15:17:16.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601677, agentID=jcalene } 8356190: Aug 09 15:17:16.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356191: Aug 09 15:17:16.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601677, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356192: Aug 09 15:17:16.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356193: Aug 09 15:17:16.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1056 } 8356194: Aug 09 15:17:16.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356195: Aug 09 15:17:16.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1056 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356196: Aug 09 15:17:16.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356197: Aug 09 15:17:17.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601678, agentID=sbee } 8356198: Aug 09 15:17:17.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356199: Aug 09 15:17:17.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601678, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356200: Aug 09 15:17:17.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356201: Aug 09 15:17:20.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54177 } 8356202: Aug 09 15:17:20.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356203: Aug 09 15:17:20.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54177 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356204: Aug 09 15:17:20.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356205: Aug 09 15:17:20.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=589 } 8356206: Aug 09 15:17:20.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356207: Aug 09 15:17:20.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=589 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356208: Aug 09 15:17:20.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356209: Aug 09 15:17:20.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601679, agentID=mfoltz } 8356210: Aug 09 15:17:20.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356211: Aug 09 15:17:20.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601679, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356212: Aug 09 15:17:20.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356213: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798051 SkillGroupNum=10 } 8356214: Aug 09 15:17:22.981 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798051 8356215: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356216: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798051 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356217: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356218: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798052 SkillGroupNum=12 } 8356219: Aug 09 15:17:22.981 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798052 8356220: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356221: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798052 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:22 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356222: Aug 09 15:17:22.981 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356223: Aug 09 15:17:22.997 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798053 SkillGroupNum=13 } 8356224: Aug 09 15:17:22.997 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798053 8356225: Aug 09 15:17:22.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356226: Aug 09 15:17:22.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798053 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356227: Aug 09 15:17:22.997 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356228: Aug 09 15:17:23.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798054 SkillGroupNum=14 } 8356229: Aug 09 15:17:23.012 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798054 8356230: Aug 09 15:17:23.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356231: Aug 09 15:17:23.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798054 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356232: Aug 09 15:17:23.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356233: Aug 09 15:17:23.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798055 SkillGroupNum=7 } 8356234: Aug 09 15:17:23.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798055 8356235: Aug 09 15:17:23.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356236: Aug 09 15:17:23.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798055 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356237: Aug 09 15:17:23.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356238: Aug 09 15:17:23.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798056 } 8356239: Aug 09 15:17:23.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356240: Aug 09 15:17:23.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798056 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356241: Aug 09 15:17:23.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356242: Aug 09 15:17:23.450 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601680, agentID=cangelini } 8356243: Aug 09 15:17:23.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356244: Aug 09 15:17:23.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601680, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356245: Aug 09 15:17:23.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356246: Aug 09 15:17:26.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601681, agentID=jcalene } 8356247: Aug 09 15:17:26.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356248: Aug 09 15:17:26.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601681, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356249: Aug 09 15:17:26.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356250: Aug 09 15:17:27.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601682, agentID=sbee } 8356251: Aug 09 15:17:27.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356252: Aug 09 15:17:27.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601682, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356253: Aug 09 15:17:27.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356254: Aug 09 15:17:28.325 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601683 } 8356255: Aug 09 15:17:28.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356256: Aug 09 15:17:28.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601683 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356257: Aug 09 15:17:28.325 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356258: Aug 09 15:17:30.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=963 } 8356259: Aug 09 15:17:30.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356260: Aug 09 15:17:30.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=963 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356261: Aug 09 15:17:30.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356262: Aug 09 15:17:30.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=382 } 8356263: Aug 09 15:17:30.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356264: Aug 09 15:17:30.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=382 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356265: Aug 09 15:17:30.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356266: Aug 09 15:17:30.778 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601684, agentID=mfoltz } 8356267: Aug 09 15:17:30.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356268: Aug 09 15:17:30.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601684, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356269: Aug 09 15:17:30.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356270: Aug 09 15:17:33.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798057 SkillGroupNum=10 } 8356271: Aug 09 15:17:33.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798057 8356272: Aug 09 15:17:33.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356273: Aug 09 15:17:33.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798057 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356274: Aug 09 15:17:33.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356275: Aug 09 15:17:33.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798058 SkillGroupNum=12 } 8356276: Aug 09 15:17:33.044 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798058 8356277: Aug 09 15:17:33.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356278: Aug 09 15:17:33.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798058 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:33 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356279: Aug 09 15:17:33.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356280: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798059 SkillGroupNum=13 } 8356281: Aug 09 15:17:33.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798059 8356282: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356283: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798059 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356284: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356285: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798060 SkillGroupNum=14 } 8356286: Aug 09 15:17:33.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798060 8356287: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356288: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798060 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356289: Aug 09 15:17:33.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356290: Aug 09 15:17:33.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798061 SkillGroupNum=7 } 8356291: Aug 09 15:17:33.075 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798061 8356292: Aug 09 15:17:33.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356293: Aug 09 15:17:33.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798061 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356294: Aug 09 15:17:33.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356295: Aug 09 15:17:33.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601685, agentID=cangelini } 8356296: Aug 09 15:17:33.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356297: Aug 09 15:17:33.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601685, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356298: Aug 09 15:17:33.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356299: Aug 09 15:17:36.622 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601686, agentID=jcalene } 8356300: Aug 09 15:17:36.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356301: Aug 09 15:17:36.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601686, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356302: Aug 09 15:17:36.622 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356303: Aug 09 15:17:38.247 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601687, agentID=sbee } 8356304: Aug 09 15:17:38.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356305: Aug 09 15:17:38.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601687, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356306: Aug 09 15:17:38.247 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356307: Aug 09 15:17:41.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601688, agentID=mfoltz } 8356308: Aug 09 15:17:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356309: Aug 09 15:17:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601688, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356310: Aug 09 15:17:41.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356311: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798062 SkillGroupNum=10 } 8356312: Aug 09 15:17:43.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798062 8356313: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356314: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798062 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356315: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356316: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798063 SkillGroupNum=12 } 8356317: Aug 09 15:17:43.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798063 8356318: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356319: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798063 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:43 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356320: Aug 09 15:17:43.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356321: Aug 09 15:17:43.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798064 SkillGroupNum=13 } 8356322: Aug 09 15:17:43.106 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798064 8356323: Aug 09 15:17:43.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356324: Aug 09 15:17:43.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798064 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356325: Aug 09 15:17:43.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356326: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798065 SkillGroupNum=14 } 8356327: Aug 09 15:17:43.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798065 8356328: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356329: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798065 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356330: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356331: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798066 SkillGroupNum=7 } 8356332: Aug 09 15:17:43.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798066 8356333: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356334: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798066 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356335: Aug 09 15:17:43.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356336: Aug 09 15:17:43.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601689, agentID=cangelini } 8356337: Aug 09 15:17:43.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356338: Aug 09 15:17:43.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601689, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356339: Aug 09 15:17:43.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356340: Aug 09 15:17:44.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=438 } 8356341: Aug 09 15:17:44.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356342: Aug 09 15:17:44.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=438 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356343: Aug 09 15:17:44.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356344: Aug 09 15:17:46.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1057 } 8356345: Aug 09 15:17:46.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356346: Aug 09 15:17:46.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1057 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356347: Aug 09 15:17:46.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356348: Aug 09 15:17:46.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601690, agentID=jcalene } 8356349: Aug 09 15:17:46.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356350: Aug 09 15:17:46.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601690, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356351: Aug 09 15:17:46.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356352: Aug 09 15:17:48.466 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601691, agentID=sbee } 8356353: Aug 09 15:17:48.466 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356354: Aug 09 15:17:48.466 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601691, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356355: Aug 09 15:17:48.466 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356356: Aug 09 15:17:50.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54178 } 8356357: Aug 09 15:17:50.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356358: Aug 09 15:17:50.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54178 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356359: Aug 09 15:17:50.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356360: Aug 09 15:17:50.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=590 } 8356361: Aug 09 15:17:50.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356362: Aug 09 15:17:50.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=590 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356363: Aug 09 15:17:50.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356364: Aug 09 15:17:50.435 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8356365: Aug 09 15:17:50.435 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8356366: Aug 09 15:17:51.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601692, agentID=mfoltz } 8356367: Aug 09 15:17:51.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356368: Aug 09 15:17:51.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601692, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356369: Aug 09 15:17:51.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356370: Aug 09 15:17:53.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798067 } 8356371: Aug 09 15:17:53.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356372: Aug 09 15:17:53.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798067 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356373: Aug 09 15:17:53.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356374: Aug 09 15:17:53.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798068 SkillGroupNum=10 } 8356375: Aug 09 15:17:53.138 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798068 8356376: Aug 09 15:17:53.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356377: Aug 09 15:17:53.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798068 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356378: Aug 09 15:17:53.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356379: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798069 SkillGroupNum=12 } 8356380: Aug 09 15:17:53.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798069 8356381: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356382: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798069 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:53 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356383: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356384: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798070 SkillGroupNum=13 } 8356385: Aug 09 15:17:53.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798070 8356386: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356387: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798070 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356388: Aug 09 15:17:53.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356389: Aug 09 15:17:53.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798071 SkillGroupNum=14 } 8356390: Aug 09 15:17:53.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798071 8356391: Aug 09 15:17:53.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356392: Aug 09 15:17:53.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798071 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356393: Aug 09 15:17:53.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356394: Aug 09 15:17:53.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798072 SkillGroupNum=7 } 8356395: Aug 09 15:17:53.185 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798072 8356396: Aug 09 15:17:53.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356397: Aug 09 15:17:53.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798072 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:17:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356398: Aug 09 15:17:53.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356399: Aug 09 15:17:54.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601693, agentID=cangelini } 8356400: Aug 09 15:17:54.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356401: Aug 09 15:17:54.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601693, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356402: Aug 09 15:17:54.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356403: Aug 09 15:17:55.435 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8356404: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356405: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356406: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356407: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8356408: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8356409: Aug 09 15:17:55.435 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8356410: Aug 09 15:17:57.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601694, agentID=jcalene } 8356411: Aug 09 15:17:57.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356412: Aug 09 15:17:57.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601694, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356413: Aug 09 15:17:57.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356414: Aug 09 15:17:58.325 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601695 } 8356415: Aug 09 15:17:58.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356416: Aug 09 15:17:58.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601695 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356417: Aug 09 15:17:58.325 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356418: Aug 09 15:17:58.654 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601696, agentID=sbee } 8356419: Aug 09 15:17:58.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356420: Aug 09 15:17:58.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601696, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356421: Aug 09 15:17:58.654 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356422: Aug 09 15:18:00.200 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=964 } 8356423: Aug 09 15:18:00.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356424: Aug 09 15:18:00.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=964 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356425: Aug 09 15:18:00.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356426: Aug 09 15:18:00.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=383 } 8356427: Aug 09 15:18:00.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356428: Aug 09 15:18:00.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=383 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356429: Aug 09 15:18:00.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356430: Aug 09 15:18:01.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601697, agentID=mfoltz } 8356431: Aug 09 15:18:01.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356432: Aug 09 15:18:01.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601697, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356433: Aug 09 15:18:01.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356434: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798073 SkillGroupNum=10 } 8356435: Aug 09 15:18:03.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798073 8356436: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356437: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798073 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356438: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356439: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798074 SkillGroupNum=12 } 8356440: Aug 09 15:18:03.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798074 8356441: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356442: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798074 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:03 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356443: Aug 09 15:18:03.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356444: Aug 09 15:18:03.216 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798075 SkillGroupNum=13 } 8356445: Aug 09 15:18:03.216 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798075 8356446: Aug 09 15:18:03.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356447: Aug 09 15:18:03.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798075 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356448: Aug 09 15:18:03.216 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356449: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798076 SkillGroupNum=14 } 8356450: Aug 09 15:18:03.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798076 8356451: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356452: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798076 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356453: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356454: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798077 SkillGroupNum=7 } 8356455: Aug 09 15:18:03.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798077 8356456: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356457: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798077 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356458: Aug 09 15:18:03.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356459: Aug 09 15:18:04.435 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601698, agentID=cangelini } 8356460: Aug 09 15:18:04.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356461: Aug 09 15:18:04.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601698, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356462: Aug 09 15:18:04.435 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356463: Aug 09 15:18:07.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601699, agentID=jcalene } 8356464: Aug 09 15:18:07.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356465: Aug 09 15:18:07.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601699, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356466: Aug 09 15:18:07.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356467: Aug 09 15:18:08.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601700, agentID=sbee } 8356468: Aug 09 15:18:08.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356469: Aug 09 15:18:08.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601700, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356470: Aug 09 15:18:08.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356471: Aug 09 15:18:11.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601701, agentID=mfoltz } 8356472: Aug 09 15:18:11.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356473: Aug 09 15:18:11.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601701, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356474: Aug 09 15:18:11.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356475: Aug 09 15:18:13.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798078 SkillGroupNum=10 } 8356476: Aug 09 15:18:13.248 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798078 8356477: Aug 09 15:18:13.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356478: Aug 09 15:18:13.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798078 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356479: Aug 09 15:18:13.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356480: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798079 SkillGroupNum=12 } 8356481: Aug 09 15:18:13.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798079 8356482: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356483: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798079 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:13 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356484: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356485: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798080 SkillGroupNum=13 } 8356486: Aug 09 15:18:13.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798080 8356487: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356488: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798080 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356489: Aug 09 15:18:13.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356490: Aug 09 15:18:13.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798081 SkillGroupNum=14 } 8356491: Aug 09 15:18:13.279 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798081 8356492: Aug 09 15:18:13.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356493: Aug 09 15:18:13.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798081 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356494: Aug 09 15:18:13.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356495: Aug 09 15:18:13.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798082 SkillGroupNum=7 } 8356496: Aug 09 15:18:13.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798082 8356497: Aug 09 15:18:13.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356498: Aug 09 15:18:13.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798082 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356499: Aug 09 15:18:13.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356500: Aug 09 15:18:14.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601702, agentID=cangelini } 8356501: Aug 09 15:18:14.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356502: Aug 09 15:18:14.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601702, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356503: Aug 09 15:18:14.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356504: Aug 09 15:18:14.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=439 } 8356505: Aug 09 15:18:14.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356506: Aug 09 15:18:14.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=439 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356507: Aug 09 15:18:14.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356508: Aug 09 15:18:16.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1058 } 8356509: Aug 09 15:18:16.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356510: Aug 09 15:18:16.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1058 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356511: Aug 09 15:18:16.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356512: Aug 09 15:18:17.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601703, agentID=jcalene } 8356513: Aug 09 15:18:17.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356514: Aug 09 15:18:17.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601703, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356515: Aug 09 15:18:17.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356516: Aug 09 15:18:19.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601704, agentID=sbee } 8356517: Aug 09 15:18:19.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356518: Aug 09 15:18:19.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601704, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356519: Aug 09 15:18:19.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356520: Aug 09 15:18:20.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54179 } 8356521: Aug 09 15:18:20.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356522: Aug 09 15:18:20.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54179 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356523: Aug 09 15:18:20.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356524: Aug 09 15:18:20.404 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=591 } 8356525: Aug 09 15:18:20.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356526: Aug 09 15:18:20.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=591 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356527: Aug 09 15:18:20.404 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356528: Aug 09 15:18:22.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601705, agentID=mfoltz } 8356529: Aug 09 15:18:22.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356530: Aug 09 15:18:22.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601705, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356531: Aug 09 15:18:22.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356532: Aug 09 15:18:23.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798083 } 8356533: Aug 09 15:18:23.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356534: Aug 09 15:18:23.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798083 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356535: Aug 09 15:18:23.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356536: Aug 09 15:18:23.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798084 SkillGroupNum=10 } 8356537: Aug 09 15:18:23.295 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798084 8356538: Aug 09 15:18:23.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356539: Aug 09 15:18:23.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798084 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356540: Aug 09 15:18:23.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356541: Aug 09 15:18:23.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798085 SkillGroupNum=12 } 8356542: Aug 09 15:18:23.310 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798085 8356543: Aug 09 15:18:23.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356544: Aug 09 15:18:23.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798085 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:23 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356545: Aug 09 15:18:23.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356546: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798086 SkillGroupNum=13 } 8356547: Aug 09 15:18:23.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798086 8356548: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356549: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798086 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356550: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356551: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798087 SkillGroupNum=14 } 8356552: Aug 09 15:18:23.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798087 8356553: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356554: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798087 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356555: Aug 09 15:18:23.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356556: Aug 09 15:18:23.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798088 SkillGroupNum=7 } 8356557: Aug 09 15:18:23.342 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798088 8356558: Aug 09 15:18:23.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356559: Aug 09 15:18:23.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798088 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356560: Aug 09 15:18:23.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356561: Aug 09 15:18:24.935 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601706, agentID=cangelini } 8356562: Aug 09 15:18:24.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356563: Aug 09 15:18:24.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601706, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356564: Aug 09 15:18:24.935 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356565: Aug 09 15:18:27.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601707, agentID=jcalene } 8356566: Aug 09 15:18:27.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356567: Aug 09 15:18:27.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601707, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356568: Aug 09 15:18:27.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356569: Aug 09 15:18:28.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601708 } 8356570: Aug 09 15:18:28.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356571: Aug 09 15:18:28.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601708 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356572: Aug 09 15:18:28.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356573: Aug 09 15:18:29.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601709, agentID=sbee } 8356574: Aug 09 15:18:29.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356575: Aug 09 15:18:29.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601709, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356576: Aug 09 15:18:29.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356577: Aug 09 15:18:30.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=965 } 8356578: Aug 09 15:18:30.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356579: Aug 09 15:18:30.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=965 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356580: Aug 09 15:18:30.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356581: Aug 09 15:18:30.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=384 } 8356582: Aug 09 15:18:30.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356583: Aug 09 15:18:30.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=384 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356584: Aug 09 15:18:30.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356585: Aug 09 15:18:32.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601710, agentID=mfoltz } 8356586: Aug 09 15:18:32.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356587: Aug 09 15:18:32.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601710, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356588: Aug 09 15:18:32.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356589: Aug 09 15:18:33.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798089 SkillGroupNum=10 } 8356590: Aug 09 15:18:33.357 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798089 8356591: Aug 09 15:18:33.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356592: Aug 09 15:18:33.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798089 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356593: Aug 09 15:18:33.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356594: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798090 SkillGroupNum=12 } 8356595: Aug 09 15:18:33.373 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798090 8356596: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356597: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798090 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:33 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356598: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356599: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798091 SkillGroupNum=13 } 8356600: Aug 09 15:18:33.373 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798091 8356601: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356602: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798091 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356603: Aug 09 15:18:33.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356604: Aug 09 15:18:33.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798092 SkillGroupNum=14 } 8356605: Aug 09 15:18:33.389 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798092 8356606: Aug 09 15:18:33.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356607: Aug 09 15:18:33.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798092 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356608: Aug 09 15:18:33.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356609: Aug 09 15:18:33.404 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798093 SkillGroupNum=7 } 8356610: Aug 09 15:18:33.404 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798093 8356611: Aug 09 15:18:33.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356612: Aug 09 15:18:33.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798093 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356613: Aug 09 15:18:33.404 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356614: Aug 09 15:18:35.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601711, agentID=cangelini } 8356615: Aug 09 15:18:35.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356616: Aug 09 15:18:35.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601711, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356617: Aug 09 15:18:35.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356618: Aug 09 15:18:38.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601712, agentID=jcalene } 8356619: Aug 09 15:18:38.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356620: Aug 09 15:18:38.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601712, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356621: Aug 09 15:18:38.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356622: Aug 09 15:18:39.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601713, agentID=sbee } 8356623: Aug 09 15:18:39.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356624: Aug 09 15:18:39.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601713, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356625: Aug 09 15:18:39.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356626: Aug 09 15:18:42.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601714, agentID=mfoltz } 8356627: Aug 09 15:18:42.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356628: Aug 09 15:18:42.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601714, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356629: Aug 09 15:18:42.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356630: Aug 09 15:18:43.404 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798094 SkillGroupNum=10 } 8356631: Aug 09 15:18:43.404 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798094 8356632: Aug 09 15:18:43.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356633: Aug 09 15:18:43.404 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798094 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356634: Aug 09 15:18:43.404 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356635: Aug 09 15:18:43.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798095 SkillGroupNum=12 } 8356636: Aug 09 15:18:43.420 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798095 8356637: Aug 09 15:18:43.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356638: Aug 09 15:18:43.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798095 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:43 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356639: Aug 09 15:18:43.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356640: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798096 SkillGroupNum=13 } 8356641: Aug 09 15:18:43.436 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798096 8356642: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356643: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798096 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356644: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356645: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798097 SkillGroupNum=14 } 8356646: Aug 09 15:18:43.436 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798097 8356647: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356648: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798097 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356649: Aug 09 15:18:43.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356650: Aug 09 15:18:43.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798098 SkillGroupNum=7 } 8356651: Aug 09 15:18:43.451 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798098 8356652: Aug 09 15:18:43.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356653: Aug 09 15:18:43.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798098 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356654: Aug 09 15:18:43.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356655: Aug 09 15:18:44.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=440 } 8356656: Aug 09 15:18:44.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356657: Aug 09 15:18:44.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=440 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356658: Aug 09 15:18:44.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356659: Aug 09 15:18:45.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601715, agentID=cangelini } 8356660: Aug 09 15:18:45.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356661: Aug 09 15:18:45.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601715, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356662: Aug 09 15:18:45.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356663: Aug 09 15:18:46.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1059 } 8356664: Aug 09 15:18:46.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356665: Aug 09 15:18:46.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1059 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356666: Aug 09 15:18:46.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356667: Aug 09 15:18:48.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601716, agentID=jcalene } 8356668: Aug 09 15:18:48.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356669: Aug 09 15:18:48.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601716, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356670: Aug 09 15:18:48.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356671: Aug 09 15:18:49.764 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601717, agentID=sbee } 8356672: Aug 09 15:18:49.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356673: Aug 09 15:18:49.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601717, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356674: Aug 09 15:18:49.764 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356675: Aug 09 15:18:50.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54180 } 8356676: Aug 09 15:18:50.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356677: Aug 09 15:18:50.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54180 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356678: Aug 09 15:18:50.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356679: Aug 09 15:18:50.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=592 } 8356680: Aug 09 15:18:50.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356681: Aug 09 15:18:50.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=592 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356682: Aug 09 15:18:50.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356683: Aug 09 15:18:52.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601718, agentID=mfoltz } 8356684: Aug 09 15:18:52.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356685: Aug 09 15:18:52.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601718, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356686: Aug 09 15:18:52.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356687: Aug 09 15:18:53.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798099 } 8356688: Aug 09 15:18:53.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356689: Aug 09 15:18:53.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798099 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356690: Aug 09 15:18:53.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356691: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798100 SkillGroupNum=10 } 8356692: Aug 09 15:18:53.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798100 8356693: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356694: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798100 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356695: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356696: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798101 SkillGroupNum=12 } 8356697: Aug 09 15:18:53.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798101 8356698: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356699: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798101 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:53 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356700: Aug 09 15:18:53.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356701: Aug 09 15:18:53.483 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798102 SkillGroupNum=13 } 8356702: Aug 09 15:18:53.483 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798102 8356703: Aug 09 15:18:53.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356704: Aug 09 15:18:53.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798102 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356705: Aug 09 15:18:53.483 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356706: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798103 SkillGroupNum=14 } 8356707: Aug 09 15:18:53.498 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798103 8356708: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356709: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798103 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356710: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356711: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798104 SkillGroupNum=7 } 8356712: Aug 09 15:18:53.498 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798104 8356713: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356714: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798104 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:18:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356715: Aug 09 15:18:53.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356716: Aug 09 15:18:55.436 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8356717: Aug 09 15:18:55.436 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8356718: Aug 09 15:18:55.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601719, agentID=cangelini } 8356719: Aug 09 15:18:55.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356720: Aug 09 15:18:55.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601719, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356721: Aug 09 15:18:55.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356722: Aug 09 15:18:58.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601720 } 8356723: Aug 09 15:18:58.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356724: Aug 09 15:18:58.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601720 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356725: Aug 09 15:18:58.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356726: Aug 09 15:18:58.592 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601721, agentID=jcalene } 8356727: Aug 09 15:18:58.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356728: Aug 09 15:18:58.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601721, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356729: Aug 09 15:18:58.592 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356730: Aug 09 15:18:59.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601722, agentID=sbee } 8356731: Aug 09 15:18:59.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356732: Aug 09 15:18:59.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601722, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356733: Aug 09 15:18:59.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356734: Aug 09 15:19:00.233 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=966 } 8356735: Aug 09 15:19:00.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356736: Aug 09 15:19:00.233 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=966 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356737: Aug 09 15:19:00.233 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356738: Aug 09 15:19:00.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=385 } 8356739: Aug 09 15:19:00.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356740: Aug 09 15:19:00.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=385 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356741: Aug 09 15:19:00.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356742: Aug 09 15:19:00.436 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8356743: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356744: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356745: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8356746: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8356747: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8356748: Aug 09 15:19:00.436 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8356749: Aug 09 15:19:03.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601723, agentID=mfoltz } 8356750: Aug 09 15:19:03.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356751: Aug 09 15:19:03.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601723, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356752: Aug 09 15:19:03.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356753: Aug 09 15:19:03.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798105 SkillGroupNum=10 } 8356754: Aug 09 15:19:03.514 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798105 8356755: Aug 09 15:19:03.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356756: Aug 09 15:19:03.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798105 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356757: Aug 09 15:19:03.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356758: Aug 09 15:19:03.530 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798106 SkillGroupNum=12 } 8356759: Aug 09 15:19:03.530 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798106 8356760: Aug 09 15:19:03.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356761: Aug 09 15:19:03.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798106 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:03 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356762: Aug 09 15:19:03.530 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356763: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798107 SkillGroupNum=13 } 8356764: Aug 09 15:19:03.545 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798107 8356765: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356766: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798107 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356767: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356768: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798108 SkillGroupNum=14 } 8356769: Aug 09 15:19:03.545 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798108 8356770: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356771: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798108 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356772: Aug 09 15:19:03.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356773: Aug 09 15:19:03.561 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798109 SkillGroupNum=7 } 8356774: Aug 09 15:19:03.561 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798109 8356775: Aug 09 15:19:03.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356776: Aug 09 15:19:03.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798109 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356777: Aug 09 15:19:03.561 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356778: Aug 09 15:19:05.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601724, agentID=cangelini } 8356779: Aug 09 15:19:05.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356780: Aug 09 15:19:05.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601724, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356781: Aug 09 15:19:05.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356782: Aug 09 15:19:08.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601725, agentID=jcalene } 8356783: Aug 09 15:19:08.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356784: Aug 09 15:19:08.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601725, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356785: Aug 09 15:19:08.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356786: Aug 09 15:19:10.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601726, agentID=sbee } 8356787: Aug 09 15:19:10.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356788: Aug 09 15:19:10.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601726, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356789: Aug 09 15:19:10.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356790: Aug 09 15:19:13.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601727, agentID=mfoltz } 8356791: Aug 09 15:19:13.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356792: Aug 09 15:19:13.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601727, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356793: Aug 09 15:19:13.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356794: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798110 SkillGroupNum=10 } 8356795: Aug 09 15:19:13.577 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798110 8356796: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356797: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798110 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356798: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356799: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798111 SkillGroupNum=12 } 8356800: Aug 09 15:19:13.577 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798111 8356801: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356802: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798111 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:13 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356803: Aug 09 15:19:13.577 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356804: Aug 09 15:19:13.592 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798112 SkillGroupNum=13 } 8356805: Aug 09 15:19:13.592 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798112 8356806: Aug 09 15:19:13.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356807: Aug 09 15:19:13.592 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798112 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356808: Aug 09 15:19:13.592 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356809: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798113 SkillGroupNum=14 } 8356810: Aug 09 15:19:13.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798113 8356811: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356812: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798113 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356813: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356814: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798114 SkillGroupNum=7 } 8356815: Aug 09 15:19:13.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798114 8356816: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356817: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798114 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356818: Aug 09 15:19:13.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356819: Aug 09 15:19:14.827 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=441 } 8356820: Aug 09 15:19:14.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356821: Aug 09 15:19:14.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=441 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356822: Aug 09 15:19:14.827 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356823: Aug 09 15:19:16.171 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601728, agentID=cangelini } 8356824: Aug 09 15:19:16.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356825: Aug 09 15:19:16.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601728, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356826: Aug 09 15:19:16.171 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356827: Aug 09 15:19:16.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1060 } 8356828: Aug 09 15:19:16.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356829: Aug 09 15:19:16.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1060 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356830: Aug 09 15:19:16.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356831: Aug 09 15:19:19.186 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601729, agentID=jcalene } 8356832: Aug 09 15:19:19.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356833: Aug 09 15:19:19.186 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601729, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356834: Aug 09 15:19:19.186 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356835: Aug 09 15:19:20.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54181 } 8356836: Aug 09 15:19:20.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356837: Aug 09 15:19:20.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54181 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356838: Aug 09 15:19:20.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356839: Aug 09 15:19:20.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601730, agentID=sbee } 8356840: Aug 09 15:19:20.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356841: Aug 09 15:19:20.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601730, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356842: Aug 09 15:19:20.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356843: Aug 09 15:19:20.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=593 } 8356844: Aug 09 15:19:20.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356845: Aug 09 15:19:20.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=593 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356846: Aug 09 15:19:20.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356847: Aug 09 15:19:23.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798115 } 8356848: Aug 09 15:19:23.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356849: Aug 09 15:19:23.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798115 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356850: Aug 09 15:19:23.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356851: Aug 09 15:19:23.515 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601731, agentID=mfoltz } 8356852: Aug 09 15:19:23.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356853: Aug 09 15:19:23.515 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601731, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356854: Aug 09 15:19:23.515 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356855: Aug 09 15:19:23.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798116 SkillGroupNum=10 } 8356856: Aug 09 15:19:23.624 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798116 8356857: Aug 09 15:19:23.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356858: Aug 09 15:19:23.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798116 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356859: Aug 09 15:19:23.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356860: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798117 SkillGroupNum=12 } 8356861: Aug 09 15:19:23.640 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798117 8356862: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356863: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798117 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:23 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356864: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356865: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798118 SkillGroupNum=13 } 8356866: Aug 09 15:19:23.640 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798118 8356867: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356868: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798118 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356869: Aug 09 15:19:23.640 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356870: Aug 09 15:19:23.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798119 SkillGroupNum=14 } 8356871: Aug 09 15:19:23.655 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798119 8356872: Aug 09 15:19:23.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356873: Aug 09 15:19:23.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798119 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356874: Aug 09 15:19:23.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356875: Aug 09 15:19:23.671 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798120 SkillGroupNum=7 } 8356876: Aug 09 15:19:23.671 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798120 8356877: Aug 09 15:19:23.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356878: Aug 09 15:19:23.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798120 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356879: Aug 09 15:19:23.671 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356880: Aug 09 15:19:26.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601732, agentID=cangelini } 8356881: Aug 09 15:19:26.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356882: Aug 09 15:19:26.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601732, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356883: Aug 09 15:19:26.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356884: Aug 09 15:19:28.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601733 } 8356885: Aug 09 15:19:28.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356886: Aug 09 15:19:28.327 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601733 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356887: Aug 09 15:19:28.327 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356888: Aug 09 15:19:29.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601734, agentID=jcalene } 8356889: Aug 09 15:19:29.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356890: Aug 09 15:19:29.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601734, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356891: Aug 09 15:19:29.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356892: Aug 09 15:19:30.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=967 } 8356893: Aug 09 15:19:30.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356894: Aug 09 15:19:30.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=967 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356895: Aug 09 15:19:30.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8356896: Aug 09 15:19:30.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=386 } 8356897: Aug 09 15:19:30.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356898: Aug 09 15:19:30.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=386 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356899: Aug 09 15:19:30.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8356900: Aug 09 15:19:30.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601735, agentID=sbee } 8356901: Aug 09 15:19:30.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356902: Aug 09 15:19:30.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601735, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356903: Aug 09 15:19:30.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356904: Aug 09 15:19:33.671 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798121 SkillGroupNum=10 } 8356905: Aug 09 15:19:33.671 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798121 8356906: Aug 09 15:19:33.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356907: Aug 09 15:19:33.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798121 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356908: Aug 09 15:19:33.671 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356909: Aug 09 15:19:33.687 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798122 SkillGroupNum=12 } 8356910: Aug 09 15:19:33.687 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798122 8356911: Aug 09 15:19:33.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356912: Aug 09 15:19:33.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798122 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:33 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356913: Aug 09 15:19:33.687 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356914: Aug 09 15:19:33.702 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798123 SkillGroupNum=13 } 8356915: Aug 09 15:19:33.702 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798123 8356916: Aug 09 15:19:33.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356917: Aug 09 15:19:33.702 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798123 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356918: Aug 09 15:19:33.702 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356919: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798124 SkillGroupNum=14 } 8356920: Aug 09 15:19:33.718 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798124 8356921: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356922: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798124 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356923: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356924: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798125 SkillGroupNum=7 } 8356925: Aug 09 15:19:33.718 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798125 8356926: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356927: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798125 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356928: Aug 09 15:19:33.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356929: Aug 09 15:19:33.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601736, agentID=mfoltz } 8356930: Aug 09 15:19:33.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356931: Aug 09 15:19:33.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601736, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356932: Aug 09 15:19:33.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356933: Aug 09 15:19:36.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601737, agentID=cangelini } 8356934: Aug 09 15:19:36.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356935: Aug 09 15:19:36.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601737, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356936: Aug 09 15:19:36.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356937: Aug 09 15:19:39.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601738, agentID=jcalene } 8356938: Aug 09 15:19:39.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356939: Aug 09 15:19:39.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601738, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356940: Aug 09 15:19:39.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356941: Aug 09 15:19:40.905 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601739, agentID=sbee } 8356942: Aug 09 15:19:40.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356943: Aug 09 15:19:40.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601739, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356944: Aug 09 15:19:40.905 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356945: Aug 09 15:19:43.734 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798126 SkillGroupNum=10 } 8356946: Aug 09 15:19:43.734 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798126 8356947: Aug 09 15:19:43.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356948: Aug 09 15:19:43.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798126 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356949: Aug 09 15:19:43.734 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356950: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798127 SkillGroupNum=12 } 8356951: Aug 09 15:19:43.749 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798127 8356952: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356953: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798127 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:43 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356954: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356955: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798128 SkillGroupNum=13 } 8356956: Aug 09 15:19:43.749 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798128 8356957: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356958: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798128 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356959: Aug 09 15:19:43.749 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356960: Aug 09 15:19:43.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798129 SkillGroupNum=14 } 8356961: Aug 09 15:19:43.765 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798129 8356962: Aug 09 15:19:43.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356963: Aug 09 15:19:43.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798129 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356964: Aug 09 15:19:43.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356965: Aug 09 15:19:43.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798130 SkillGroupNum=7 } 8356966: Aug 09 15:19:43.781 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798130 8356967: Aug 09 15:19:43.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8356968: Aug 09 15:19:43.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798130 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356969: Aug 09 15:19:43.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8356970: Aug 09 15:19:44.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601740, agentID=mfoltz } 8356971: Aug 09 15:19:44.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356972: Aug 09 15:19:44.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601740, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356973: Aug 09 15:19:44.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356974: Aug 09 15:19:44.827 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=442 } 8356975: Aug 09 15:19:44.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356976: Aug 09 15:19:44.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=442 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356977: Aug 09 15:19:44.827 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8356978: Aug 09 15:19:46.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1061 } 8356979: Aug 09 15:19:46.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356980: Aug 09 15:19:46.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1061 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356981: Aug 09 15:19:46.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8356982: Aug 09 15:19:46.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601741, agentID=cangelini } 8356983: Aug 09 15:19:46.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356984: Aug 09 15:19:46.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601741, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356985: Aug 09 15:19:46.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356986: Aug 09 15:19:50.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601742, agentID=jcalene } 8356987: Aug 09 15:19:50.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8356988: Aug 09 15:19:50.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601742, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356989: Aug 09 15:19:50.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8356990: Aug 09 15:19:50.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54182 } 8356991: Aug 09 15:19:50.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356992: Aug 09 15:19:50.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54182 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356993: Aug 09 15:19:50.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8356994: Aug 09 15:19:50.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=594 } 8356995: Aug 09 15:19:50.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8356996: Aug 09 15:19:50.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=594 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356997: Aug 09 15:19:50.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8356998: Aug 09 15:19:51.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601743, agentID=sbee } 8356999: Aug 09 15:19:51.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357000: Aug 09 15:19:51.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601743, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357001: Aug 09 15:19:51.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357002: Aug 09 15:19:53.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798131 } 8357003: Aug 09 15:19:53.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357004: Aug 09 15:19:53.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798131 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357005: Aug 09 15:19:53.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357006: Aug 09 15:19:53.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798132 SkillGroupNum=10 } 8357007: Aug 09 15:19:53.781 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798132 8357008: Aug 09 15:19:53.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357009: Aug 09 15:19:53.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798132 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357010: Aug 09 15:19:53.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357011: Aug 09 15:19:53.796 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798133 SkillGroupNum=12 } 8357012: Aug 09 15:19:53.796 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798133 8357013: Aug 09 15:19:53.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357014: Aug 09 15:19:53.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798133 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:53 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357015: Aug 09 15:19:53.796 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357016: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798134 SkillGroupNum=13 } 8357017: Aug 09 15:19:53.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798134 8357018: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357019: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798134 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357020: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357021: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798135 SkillGroupNum=14 } 8357022: Aug 09 15:19:53.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798135 8357023: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357024: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798135 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357025: Aug 09 15:19:53.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357026: Aug 09 15:19:53.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798136 SkillGroupNum=7 } 8357027: Aug 09 15:19:53.828 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798136 8357028: Aug 09 15:19:53.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357029: Aug 09 15:19:53.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798136 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:19:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357030: Aug 09 15:19:53.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357031: Aug 09 15:19:54.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601744, agentID=mfoltz } 8357032: Aug 09 15:19:54.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357033: Aug 09 15:19:54.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601744, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357034: Aug 09 15:19:54.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357035: Aug 09 15:19:57.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601745, agentID=cangelini } 8357036: Aug 09 15:19:57.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357037: Aug 09 15:19:57.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601745, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357038: Aug 09 15:19:57.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357039: Aug 09 15:19:58.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601746 } 8357040: Aug 09 15:19:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357041: Aug 09 15:19:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601746 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357042: Aug 09 15:19:58.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357043: Aug 09 15:20:00.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601747, agentID=jcalene } 8357044: Aug 09 15:20:00.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357045: Aug 09 15:20:00.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601747, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357046: Aug 09 15:20:00.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357047: Aug 09 15:20:00.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=968 } 8357048: Aug 09 15:20:00.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357049: Aug 09 15:20:00.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=968 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357050: Aug 09 15:20:00.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357051: Aug 09 15:20:00.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=387 } 8357052: Aug 09 15:20:00.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357053: Aug 09 15:20:00.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=387 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357054: Aug 09 15:20:00.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357055: Aug 09 15:20:00.437 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8357056: Aug 09 15:20:00.437 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8357057: Aug 09 15:20:01.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601748, agentID=sbee } 8357058: Aug 09 15:20:01.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357059: Aug 09 15:20:01.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601748, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357060: Aug 09 15:20:01.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357061: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798137 SkillGroupNum=10 } 8357062: Aug 09 15:20:03.843 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798137 8357063: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357064: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798137 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357065: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357066: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798138 SkillGroupNum=12 } 8357067: Aug 09 15:20:03.843 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798138 8357068: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357069: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798138 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:03 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357070: Aug 09 15:20:03.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357071: Aug 09 15:20:03.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798139 SkillGroupNum=13 } 8357072: Aug 09 15:20:03.859 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798139 8357073: Aug 09 15:20:03.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357074: Aug 09 15:20:03.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798139 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357075: Aug 09 15:20:03.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357076: Aug 09 15:20:03.875 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798140 SkillGroupNum=14 } 8357077: Aug 09 15:20:03.875 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798140 8357078: Aug 09 15:20:03.875 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357079: Aug 09 15:20:03.875 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798140 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357080: Aug 09 15:20:03.875 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357081: Aug 09 15:20:03.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798141 SkillGroupNum=7 } 8357082: Aug 09 15:20:03.890 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798141 8357083: Aug 09 15:20:03.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357084: Aug 09 15:20:03.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798141 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357085: Aug 09 15:20:03.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357086: Aug 09 15:20:04.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601749, agentID=mfoltz } 8357087: Aug 09 15:20:04.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357088: Aug 09 15:20:04.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601749, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357089: Aug 09 15:20:04.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357090: Aug 09 15:20:05.437 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8357091: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357092: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357093: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357094: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8357095: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8357096: Aug 09 15:20:05.437 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8357097: Aug 09 15:20:07.484 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601750, agentID=cangelini } 8357098: Aug 09 15:20:07.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357099: Aug 09 15:20:07.484 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601750, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357100: Aug 09 15:20:07.484 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357101: Aug 09 15:20:10.453 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601751, agentID=jcalene } 8357102: Aug 09 15:20:10.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357103: Aug 09 15:20:10.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601751, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357104: Aug 09 15:20:10.453 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357105: Aug 09 15:20:11.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601752, agentID=sbee } 8357106: Aug 09 15:20:11.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357107: Aug 09 15:20:11.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601752, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357108: Aug 09 15:20:11.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357109: Aug 09 15:20:13.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798142 SkillGroupNum=10 } 8357110: Aug 09 15:20:13.890 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798142 8357111: Aug 09 15:20:13.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357112: Aug 09 15:20:13.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798142 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357113: Aug 09 15:20:13.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357114: Aug 09 15:20:13.906 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798143 SkillGroupNum=12 } 8357115: Aug 09 15:20:13.906 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798143 8357116: Aug 09 15:20:13.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357117: Aug 09 15:20:13.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798143 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:13 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357118: Aug 09 15:20:13.906 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357119: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798144 SkillGroupNum=13 } 8357120: Aug 09 15:20:13.922 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798144 8357121: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357122: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798144 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357123: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357124: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798145 SkillGroupNum=14 } 8357125: Aug 09 15:20:13.922 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798145 8357126: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357127: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798145 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357128: Aug 09 15:20:13.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357129: Aug 09 15:20:13.937 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798146 SkillGroupNum=7 } 8357130: Aug 09 15:20:13.937 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798146 8357131: Aug 09 15:20:13.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357132: Aug 09 15:20:13.937 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798146 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357133: Aug 09 15:20:13.937 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357134: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601753, agentID=mfoltz } 8357135: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357136: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601753, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357137: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357138: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=443 } 8357139: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357140: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=443 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357141: Aug 09 15:20:14.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357142: Aug 09 15:20:16.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1062 } 8357143: Aug 09 15:20:16.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357144: Aug 09 15:20:16.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1062 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357145: Aug 09 15:20:16.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357146: Aug 09 15:20:17.703 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601754, agentID=cangelini } 8357147: Aug 09 15:20:17.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357148: Aug 09 15:20:17.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601754, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357149: Aug 09 15:20:17.703 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357150: Aug 09 15:20:20.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54183 } 8357151: Aug 09 15:20:20.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357152: Aug 09 15:20:20.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54183 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357153: Aug 09 15:20:20.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357154: Aug 09 15:20:20.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=595 } 8357155: Aug 09 15:20:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357156: Aug 09 15:20:20.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=595 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357157: Aug 09 15:20:20.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357158: Aug 09 15:20:20.672 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601755, agentID=jcalene } 8357159: Aug 09 15:20:20.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357160: Aug 09 15:20:20.672 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601755, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357161: Aug 09 15:20:20.672 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357162: Aug 09 15:20:21.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601756, agentID=sbee } 8357163: Aug 09 15:20:21.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357164: Aug 09 15:20:21.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601756, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357165: Aug 09 15:20:21.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357166: Aug 09 15:20:23.078 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798147 } 8357167: Aug 09 15:20:23.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357168: Aug 09 15:20:23.078 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798147 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357169: Aug 09 15:20:23.078 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357170: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798148 SkillGroupNum=10 } 8357171: Aug 09 15:20:23.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798148 8357172: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357173: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798148 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357174: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357175: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798149 SkillGroupNum=12 } 8357176: Aug 09 15:20:23.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798149 8357177: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357178: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798149 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:23 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357179: Aug 09 15:20:23.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357180: Aug 09 15:20:23.969 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798150 SkillGroupNum=13 } 8357181: Aug 09 15:20:23.969 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798150 8357182: Aug 09 15:20:23.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357183: Aug 09 15:20:23.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798150 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357184: Aug 09 15:20:23.969 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357185: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798151 SkillGroupNum=14 } 8357186: Aug 09 15:20:23.984 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798151 8357187: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357188: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798151 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357189: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357190: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798152 SkillGroupNum=7 } 8357191: Aug 09 15:20:23.984 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798152 8357192: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357193: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798152 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357194: Aug 09 15:20:23.984 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357195: Aug 09 15:20:25.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601757, agentID=mfoltz } 8357196: Aug 09 15:20:25.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357197: Aug 09 15:20:25.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601757, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357198: Aug 09 15:20:25.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357199: Aug 09 15:20:27.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601758, agentID=cangelini } 8357200: Aug 09 15:20:27.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357201: Aug 09 15:20:27.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601758, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357202: Aug 09 15:20:27.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357203: Aug 09 15:20:28.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601759 } 8357204: Aug 09 15:20:28.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357205: Aug 09 15:20:28.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601759 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357206: Aug 09 15:20:28.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357207: Aug 09 15:20:30.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=969 } 8357208: Aug 09 15:20:30.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357209: Aug 09 15:20:30.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=969 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357210: Aug 09 15:20:30.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357211: Aug 09 15:20:30.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=388 } 8357212: Aug 09 15:20:30.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357213: Aug 09 15:20:30.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=388 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357214: Aug 09 15:20:30.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357215: Aug 09 15:20:30.969 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601760, agentID=jcalene } 8357216: Aug 09 15:20:30.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357217: Aug 09 15:20:30.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601760, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357218: Aug 09 15:20:30.969 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357219: Aug 09 15:20:31.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601761, agentID=sbee } 8357220: Aug 09 15:20:31.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357221: Aug 09 15:20:31.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601761, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357222: Aug 09 15:20:31.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357223: Aug 09 15:20:34.000 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798153 SkillGroupNum=10 } 8357224: Aug 09 15:20:34.000 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798153 8357225: Aug 09 15:20:34.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357226: Aug 09 15:20:34.000 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798153 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357227: Aug 09 15:20:34.000 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357228: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798154 SkillGroupNum=12 } 8357229: Aug 09 15:20:34.016 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798154 8357230: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357231: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798154 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:34 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357232: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357233: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798155 SkillGroupNum=13 } 8357234: Aug 09 15:20:34.016 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798155 8357235: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357236: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798155 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357237: Aug 09 15:20:34.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357238: Aug 09 15:20:34.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798156 SkillGroupNum=14 } 8357239: Aug 09 15:20:34.031 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798156 8357240: Aug 09 15:20:34.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357241: Aug 09 15:20:34.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798156 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357242: Aug 09 15:20:34.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357243: Aug 09 15:20:34.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798157 SkillGroupNum=7 } 8357244: Aug 09 15:20:34.047 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798157 8357245: Aug 09 15:20:34.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357246: Aug 09 15:20:34.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798157 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357247: Aug 09 15:20:34.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357248: Aug 09 15:20:35.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601762, agentID=mfoltz } 8357249: Aug 09 15:20:35.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357250: Aug 09 15:20:35.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601762, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357251: Aug 09 15:20:35.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357252: Aug 09 15:20:38.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601763, agentID=cangelini } 8357253: Aug 09 15:20:38.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357254: Aug 09 15:20:38.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601763, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357255: Aug 09 15:20:38.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357256: Aug 09 15:20:41.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601764, agentID=jcalene } 8357257: Aug 09 15:20:41.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357258: Aug 09 15:20:41.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601764, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357259: Aug 09 15:20:41.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357260: Aug 09 15:20:42.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601765, agentID=sbee } 8357261: Aug 09 15:20:42.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357262: Aug 09 15:20:42.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601765, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357263: Aug 09 15:20:42.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357264: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798158 SkillGroupNum=10 } 8357265: Aug 09 15:20:44.063 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798158 8357266: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357267: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798158 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357268: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357269: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798159 SkillGroupNum=12 } 8357270: Aug 09 15:20:44.063 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798159 8357271: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357272: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798159 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:44 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357273: Aug 09 15:20:44.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357274: Aug 09 15:20:44.079 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798160 SkillGroupNum=13 } 8357275: Aug 09 15:20:44.079 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798160 8357276: Aug 09 15:20:44.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357277: Aug 09 15:20:44.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798160 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357278: Aug 09 15:20:44.079 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357279: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798161 SkillGroupNum=14 } 8357280: Aug 09 15:20:44.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798161 8357281: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357282: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798161 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357283: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357284: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798162 SkillGroupNum=7 } 8357285: Aug 09 15:20:44.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798162 8357286: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357287: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798162 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357288: Aug 09 15:20:44.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357289: Aug 09 15:20:44.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=444 } 8357290: Aug 09 15:20:44.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357291: Aug 09 15:20:44.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=444 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357292: Aug 09 15:20:44.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357293: Aug 09 15:20:45.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601766, agentID=mfoltz } 8357294: Aug 09 15:20:45.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357295: Aug 09 15:20:45.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601766, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357296: Aug 09 15:20:45.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357297: Aug 09 15:20:46.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1063 } 8357298: Aug 09 15:20:46.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357299: Aug 09 15:20:46.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1063 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357300: Aug 09 15:20:46.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357301: Aug 09 15:20:48.454 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601767, agentID=cangelini } 8357302: Aug 09 15:20:48.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357303: Aug 09 15:20:48.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601767, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357304: Aug 09 15:20:48.454 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357305: Aug 09 15:20:50.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54184 } 8357306: Aug 09 15:20:50.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357307: Aug 09 15:20:50.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54184 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357308: Aug 09 15:20:50.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357309: Aug 09 15:20:50.454 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=596 } 8357310: Aug 09 15:20:50.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357311: Aug 09 15:20:50.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=596 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357312: Aug 09 15:20:50.454 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357313: Aug 09 15:20:51.485 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601768, agentID=jcalene } 8357314: Aug 09 15:20:51.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357315: Aug 09 15:20:51.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601768, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357316: Aug 09 15:20:51.485 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357317: Aug 09 15:20:52.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601769, agentID=sbee } 8357318: Aug 09 15:20:52.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357319: Aug 09 15:20:52.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601769, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357320: Aug 09 15:20:52.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357321: Aug 09 15:20:53.079 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798163 } 8357322: Aug 09 15:20:53.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357323: Aug 09 15:20:53.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798163 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357324: Aug 09 15:20:53.079 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357325: Aug 09 15:20:54.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798164 SkillGroupNum=10 } 8357326: Aug 09 15:20:54.110 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798164 8357327: Aug 09 15:20:54.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357328: Aug 09 15:20:54.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798164 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357329: Aug 09 15:20:54.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357330: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798165 SkillGroupNum=12 } 8357331: Aug 09 15:20:54.126 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798165 8357332: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357333: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798165 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:54 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357334: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357335: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798166 SkillGroupNum=13 } 8357336: Aug 09 15:20:54.126 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798166 8357337: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357338: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798166 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357339: Aug 09 15:20:54.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357340: Aug 09 15:20:54.141 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798167 SkillGroupNum=14 } 8357341: Aug 09 15:20:54.141 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798167 8357342: Aug 09 15:20:54.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357343: Aug 09 15:20:54.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798167 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357344: Aug 09 15:20:54.141 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357345: Aug 09 15:20:54.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798168 SkillGroupNum=7 } 8357346: Aug 09 15:20:54.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798168 8357347: Aug 09 15:20:54.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357348: Aug 09 15:20:54.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798168 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:20:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357349: Aug 09 15:20:54.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357350: Aug 09 15:20:55.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601770, agentID=mfoltz } 8357351: Aug 09 15:20:55.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357352: Aug 09 15:20:55.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601770, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357353: Aug 09 15:20:55.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357354: Aug 09 15:20:58.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601771 } 8357355: Aug 09 15:20:58.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357356: Aug 09 15:20:58.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601771 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357357: Aug 09 15:20:58.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357358: Aug 09 15:20:58.688 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601772, agentID=cangelini } 8357359: Aug 09 15:20:58.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357360: Aug 09 15:20:58.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601772, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357361: Aug 09 15:20:58.688 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357362: Aug 09 15:21:00.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=970 } 8357363: Aug 09 15:21:00.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357364: Aug 09 15:21:00.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=970 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357365: Aug 09 15:21:00.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357366: Aug 09 15:21:00.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=389 } 8357367: Aug 09 15:21:00.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357368: Aug 09 15:21:00.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=389 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357369: Aug 09 15:21:00.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357370: Aug 09 15:21:01.704 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601773, agentID=jcalene } 8357371: Aug 09 15:21:01.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357372: Aug 09 15:21:01.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601773, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357373: Aug 09 15:21:01.704 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357374: Aug 09 15:21:02.626 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601774, agentID=sbee } 8357375: Aug 09 15:21:02.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357376: Aug 09 15:21:02.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601774, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357377: Aug 09 15:21:02.626 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357378: Aug 09 15:21:04.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798169 SkillGroupNum=10 } 8357379: Aug 09 15:21:04.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798169 8357380: Aug 09 15:21:04.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357381: Aug 09 15:21:04.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798169 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357382: Aug 09 15:21:04.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357383: Aug 09 15:21:04.173 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798170 SkillGroupNum=12 } 8357384: Aug 09 15:21:04.173 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798170 8357385: Aug 09 15:21:04.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357386: Aug 09 15:21:04.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798170 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:04 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357387: Aug 09 15:21:04.173 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357388: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798171 SkillGroupNum=13 } 8357389: Aug 09 15:21:04.188 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798171 8357390: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357391: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798171 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357392: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357393: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798172 SkillGroupNum=14 } 8357394: Aug 09 15:21:04.188 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798172 8357395: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357396: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798172 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357397: Aug 09 15:21:04.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357398: Aug 09 15:21:04.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798173 SkillGroupNum=7 } 8357399: Aug 09 15:21:04.204 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798173 8357400: Aug 09 15:21:04.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357401: Aug 09 15:21:04.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798173 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357402: Aug 09 15:21:04.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357403: Aug 09 15:21:05.438 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8357404: Aug 09 15:21:05.438 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8357405: Aug 09 15:21:06.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601775, agentID=mfoltz } 8357406: Aug 09 15:21:06.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357407: Aug 09 15:21:06.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601775, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357408: Aug 09 15:21:06.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357409: Aug 09 15:21:08.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601776, agentID=cangelini } 8357410: Aug 09 15:21:08.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357411: Aug 09 15:21:08.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601776, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357412: Aug 09 15:21:08.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357413: Aug 09 15:21:10.438 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8357414: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357415: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357416: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357417: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8357418: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8357419: Aug 09 15:21:10.438 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8357420: Aug 09 15:21:11.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601777, agentID=jcalene } 8357421: Aug 09 15:21:11.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357422: Aug 09 15:21:11.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601777, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357423: Aug 09 15:21:11.938 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357424: Aug 09 15:21:12.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601778, agentID=sbee } 8357425: Aug 09 15:21:12.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357426: Aug 09 15:21:12.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601778, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357427: Aug 09 15:21:12.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357428: Aug 09 15:21:14.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798174 SkillGroupNum=10 } 8357429: Aug 09 15:21:14.220 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798174 8357430: Aug 09 15:21:14.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357431: Aug 09 15:21:14.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798174 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357432: Aug 09 15:21:14.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357433: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798175 SkillGroupNum=12 } 8357434: Aug 09 15:21:14.235 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798175 8357435: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357436: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798175 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:14 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357437: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357438: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798176 SkillGroupNum=13 } 8357439: Aug 09 15:21:14.235 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798176 8357440: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357441: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798176 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357442: Aug 09 15:21:14.235 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357443: Aug 09 15:21:14.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798177 SkillGroupNum=14 } 8357444: Aug 09 15:21:14.251 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798177 8357445: Aug 09 15:21:14.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357446: Aug 09 15:21:14.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798177 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357447: Aug 09 15:21:14.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357448: Aug 09 15:21:14.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798178 SkillGroupNum=7 } 8357449: Aug 09 15:21:14.267 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798178 8357450: Aug 09 15:21:14.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357451: Aug 09 15:21:14.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798178 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357452: Aug 09 15:21:14.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357453: Aug 09 15:21:14.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=445 } 8357454: Aug 09 15:21:14.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357455: Aug 09 15:21:14.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=445 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357456: Aug 09 15:21:14.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357457: Aug 09 15:21:16.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601779, agentID=mfoltz } 8357458: Aug 09 15:21:16.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357459: Aug 09 15:21:16.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601779, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357460: Aug 09 15:21:16.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357461: Aug 09 15:21:16.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1064 } 8357462: Aug 09 15:21:16.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357463: Aug 09 15:21:16.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1064 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357464: Aug 09 15:21:16.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357465: Aug 09 15:21:19.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601780, agentID=cangelini } 8357466: Aug 09 15:21:19.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357467: Aug 09 15:21:19.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601780, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357468: Aug 09 15:21:19.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357469: Aug 09 15:21:20.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54185 } 8357470: Aug 09 15:21:20.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357471: Aug 09 15:21:20.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54185 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357472: Aug 09 15:21:20.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357473: Aug 09 15:21:20.454 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=597 } 8357474: Aug 09 15:21:20.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357475: Aug 09 15:21:20.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=597 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357476: Aug 09 15:21:20.454 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357477: Aug 09 15:21:22.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601781, agentID=jcalene } 8357478: Aug 09 15:21:22.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357479: Aug 09 15:21:22.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601781, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357480: Aug 09 15:21:22.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357481: Aug 09 15:21:23.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601782, agentID=sbee } 8357482: Aug 09 15:21:23.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357483: Aug 09 15:21:23.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601782, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357484: Aug 09 15:21:23.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357485: Aug 09 15:21:23.079 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798179 } 8357486: Aug 09 15:21:23.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357487: Aug 09 15:21:23.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798179 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357488: Aug 09 15:21:23.079 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357489: Aug 09 15:21:24.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798180 SkillGroupNum=10 } 8357490: Aug 09 15:21:24.267 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798180 8357491: Aug 09 15:21:24.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357492: Aug 09 15:21:24.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798180 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357493: Aug 09 15:21:24.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357494: Aug 09 15:21:24.282 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798181 SkillGroupNum=12 } 8357495: Aug 09 15:21:24.282 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798181 8357496: Aug 09 15:21:24.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357497: Aug 09 15:21:24.282 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798181 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:24 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=436825 averageWaitDuration=17853 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357498: Aug 09 15:21:24.282 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357499: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798182 SkillGroupNum=13 } 8357500: Aug 09 15:21:24.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798182 8357501: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357502: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798182 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357503: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357504: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798183 SkillGroupNum=14 } 8357505: Aug 09 15:21:24.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798183 8357506: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357507: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798183 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=1 availableAgents=2 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357508: Aug 09 15:21:24.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357509: Aug 09 15:21:24.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798184 SkillGroupNum=7 } 8357510: Aug 09 15:21:24.314 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798184 8357511: Aug 09 15:21:24.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357512: Aug 09 15:21:24.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798184 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357513: Aug 09 15:21:24.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357514: Aug 09 15:21:26.564 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601783, agentID=mfoltz } 8357515: Aug 09 15:21:26.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357516: Aug 09 15:21:26.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601783, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357517: Aug 09 15:21:26.564 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357518: Aug 09 15:21:28.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601784 } 8357519: Aug 09 15:21:28.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357520: Aug 09 15:21:28.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601784 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357521: Aug 09 15:21:28.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357522: Aug 09 15:21:29.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601785, agentID=cangelini } 8357523: Aug 09 15:21:29.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357524: Aug 09 15:21:29.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601785, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357525: Aug 09 15:21:29.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357526: Aug 09 15:21:30.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=971 } 8357527: Aug 09 15:21:30.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357528: Aug 09 15:21:30.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=971 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357529: Aug 09 15:21:30.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357530: Aug 09 15:21:30.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=390 } 8357531: Aug 09 15:21:30.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357532: Aug 09 15:21:30.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=390 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357533: Aug 09 15:21:30.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357534: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 88422820 [4536740/5] and agent ejcook 8357535: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357536: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536740/5 12101255 8357537: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88422820 [4536740/5] has internal type IAQ, contact type: IAQ for agent ejcook 8357538: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536740/5 Rsrc: ejcook CallingAddr: 919008004 LRAddr:919008004 Type:IAQ(Normal) 8357539: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:88422820 [4536740/5] 8357540: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:ejcook ID:4536740/5 Type:IAQ Cause:DROPPED Abort Exception:null) 8357541: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Contact:4536740/5 isConnected: true 8357542: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357543: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 4536740/5 from agent ejcook's contacts table 8357544: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88422820[4536740/5] (2103) .removeConnectedResource(ejcook) 8357545: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2831 8357546: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:WORK Old State:IN_SESSION_PENDING_WORK Reason code:0 8357547: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type IAQ session 80000003212 session seq num 0 8357548: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task will activate for agent=ejcook in seconds=120 8357549: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: WORK 8357550: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Not Removing the Contact 4536740/5 associated with the resource ejcook 8357551: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:As the state of the resource is 8 8357552: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts: 8357553: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = WORK, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8357554: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:21:32 CDT 2012 8357555: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8357556: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8357557: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8357558: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8357559: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88422820, resource: ejcook Contact Type:IAQ 8357560: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=5, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=WORK_NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8357561: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8357562: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357563: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global jcarls Order:12) 8357564: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357565: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:4536740/5) 8357566: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357567: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357568: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns 88422820 [4536740/5] 8357569: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357570: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357571: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357572: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357573: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357574: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357575: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357576: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357577: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357578: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2831 : ContactTerminated received for App FW contact 2831, iefSourceContact is 88422820 [4536740/5] (2103) 8357579: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8357580: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 88422820, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255, releasingDeviceType: 76 } to outboundQ 8357581: Aug 09 15:21:32.064 CDT %MIVR-SS_RM-7-UNK:session 80000003212 .getParent() is null in SessionInvalidMsg for RmCm contact 88422820 [4536740/5] (2103) 8357582: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2831 8357583: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8357584: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422820, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255 to various sockets } 8357585: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003212 .getParent() is null contactId= 2831 8357586: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(4536740/5) 8357587: Aug 09 15:21:32.064 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536740/5] 88422820 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003212, session seq num 0, rejReason 2, abortReason null 8357588: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8357589: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1fd210a at Thu Aug 09 15:21:32 CDT 2012 8357590: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88422820 } 8357591: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88422820 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8357592: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422820 Contact Type:IAQ 8357593: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422820 Contact Type:IAQ isHandled: true esds size: 1 wasQueued: false 8357594: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357595: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357596: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8357597: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357598: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357599: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8357600: Aug 09 15:21:32.064 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88422820 removed from table 8357601: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 88422820, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8357602: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8357603: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88422820, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8357604: Aug 09 15:21:32.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8357605: Aug 09 15:21:32.501 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601786, agentID=jcalene } 8357606: Aug 09 15:21:32.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357607: Aug 09 15:21:32.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601786, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357608: Aug 09 15:21:32.501 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357609: Aug 09 15:21:33.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601787, agentID=sbee } 8357610: Aug 09 15:21:33.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357611: Aug 09 15:21:33.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601787, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357612: Aug 09 15:21:33.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357613: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798185 SkillGroupNum=10 } 8357614: Aug 09 15:21:34.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798185 8357615: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357616: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798185 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357617: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357618: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798186 SkillGroupNum=12 } 8357619: Aug 09 15:21:34.329 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798186 8357620: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357621: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798186 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:34 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357622: Aug 09 15:21:34.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357623: Aug 09 15:21:34.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798187 SkillGroupNum=13 } 8357624: Aug 09 15:21:34.345 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798187 8357625: Aug 09 15:21:34.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357626: Aug 09 15:21:34.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798187 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357627: Aug 09 15:21:34.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357628: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798188 SkillGroupNum=14 } 8357629: Aug 09 15:21:34.361 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798188 8357630: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357631: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798188 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357632: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357633: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798189 SkillGroupNum=7 } 8357634: Aug 09 15:21:34.361 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798189 8357635: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357636: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798189 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357637: Aug 09 15:21:34.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357638: Aug 09 15:21:36.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601788, agentID=mfoltz } 8357639: Aug 09 15:21:36.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357640: Aug 09 15:21:36.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601788, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357641: Aug 09 15:21:36.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357642: Aug 09 15:21:39.611 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601789, agentID=cangelini } 8357643: Aug 09 15:21:39.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357644: Aug 09 15:21:39.611 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601789, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357645: Aug 09 15:21:39.611 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357646: Aug 09 15:21:42.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601790, agentID=jcalene } 8357647: Aug 09 15:21:42.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357648: Aug 09 15:21:42.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601790, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357649: Aug 09 15:21:42.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357650: Aug 09 15:21:43.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601791, agentID=sbee } 8357651: Aug 09 15:21:43.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357652: Aug 09 15:21:43.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601791, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357653: Aug 09 15:21:43.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357654: Aug 09 15:21:44.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798190 SkillGroupNum=10 } 8357655: Aug 09 15:21:44.377 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798190 8357656: Aug 09 15:21:44.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357657: Aug 09 15:21:44.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798190 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357658: Aug 09 15:21:44.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357659: Aug 09 15:21:44.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798191 SkillGroupNum=12 } 8357660: Aug 09 15:21:44.392 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798191 8357661: Aug 09 15:21:44.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357662: Aug 09 15:21:44.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798191 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:44 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357663: Aug 09 15:21:44.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357664: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798192 SkillGroupNum=13 } 8357665: Aug 09 15:21:44.408 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798192 8357666: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357667: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798192 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357668: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357669: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798193 SkillGroupNum=14 } 8357670: Aug 09 15:21:44.408 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798193 8357671: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357672: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798193 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357673: Aug 09 15:21:44.408 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357674: Aug 09 15:21:44.423 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798194 SkillGroupNum=7 } 8357675: Aug 09 15:21:44.423 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798194 8357676: Aug 09 15:21:44.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357677: Aug 09 15:21:44.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798194 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357678: Aug 09 15:21:44.423 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357679: Aug 09 15:21:44.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=446 } 8357680: Aug 09 15:21:44.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357681: Aug 09 15:21:44.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=446 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357682: Aug 09 15:21:44.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357683: Aug 09 15:21:46.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1065 } 8357684: Aug 09 15:21:46.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357685: Aug 09 15:21:46.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1065 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357686: Aug 09 15:21:46.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357687: Aug 09 15:21:47.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601792, agentID=mfoltz } 8357688: Aug 09 15:21:47.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357689: Aug 09 15:21:47.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601792, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357690: Aug 09 15:21:47.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357691: Aug 09 15:21:49.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601793, agentID=cangelini } 8357692: Aug 09 15:21:49.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357693: Aug 09 15:21:49.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601793, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357694: Aug 09 15:21:49.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357695: Aug 09 15:21:50.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54186 } 8357696: Aug 09 15:21:50.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357697: Aug 09 15:21:50.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54186 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357698: Aug 09 15:21:50.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357699: Aug 09 15:21:50.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=598 } 8357700: Aug 09 15:21:50.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357701: Aug 09 15:21:50.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=598 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357702: Aug 09 15:21:50.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357703: Aug 09 15:21:53.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798195 } 8357704: Aug 09 15:21:53.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357705: Aug 09 15:21:53.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798195 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357706: Aug 09 15:21:53.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357707: Aug 09 15:21:53.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601794, agentID=jcalene } 8357708: Aug 09 15:21:53.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357709: Aug 09 15:21:53.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601794, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357710: Aug 09 15:21:53.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357711: Aug 09 15:21:53.799 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601795, agentID=sbee } 8357712: Aug 09 15:21:53.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357713: Aug 09 15:21:53.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601795, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357714: Aug 09 15:21:53.799 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357715: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798196 SkillGroupNum=10 } 8357716: Aug 09 15:21:54.439 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798196 8357717: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357718: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798196 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357719: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357720: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798197 SkillGroupNum=12 } 8357721: Aug 09 15:21:54.439 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798197 8357722: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357723: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798197 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:54 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357724: Aug 09 15:21:54.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357725: Aug 09 15:21:54.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798198 SkillGroupNum=13 } 8357726: Aug 09 15:21:54.455 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798198 8357727: Aug 09 15:21:54.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357728: Aug 09 15:21:54.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798198 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357729: Aug 09 15:21:54.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357730: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798199 SkillGroupNum=14 } 8357731: Aug 09 15:21:54.470 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798199 8357732: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357733: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798199 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357734: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357735: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798200 SkillGroupNum=7 } 8357736: Aug 09 15:21:54.470 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798200 8357737: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357738: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798200 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:21:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357739: Aug 09 15:21:54.470 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357740: Aug 09 15:21:57.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601796, agentID=mfoltz } 8357741: Aug 09 15:21:57.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357742: Aug 09 15:21:57.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601796, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357743: Aug 09 15:21:57.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357744: Aug 09 15:21:58.330 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601797 } 8357745: Aug 09 15:21:58.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357746: Aug 09 15:21:58.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601797 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357747: Aug 09 15:21:58.330 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357748: Aug 09 15:22:00.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601798, agentID=cangelini } 8357749: Aug 09 15:22:00.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357750: Aug 09 15:22:00.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601798, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357751: Aug 09 15:22:00.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357752: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=972 } 8357753: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357754: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=972 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357755: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357756: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=391 } 8357757: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357758: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=391 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357759: Aug 09 15:22:00.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357760: Aug 09 15:22:03.596 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601799, agentID=jcalene } 8357761: Aug 09 15:22:03.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357762: Aug 09 15:22:03.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601799, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357763: Aug 09 15:22:03.596 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357764: Aug 09 15:22:04.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601800, agentID=sbee } 8357765: Aug 09 15:22:04.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357766: Aug 09 15:22:04.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601800, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357767: Aug 09 15:22:04.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357768: Aug 09 15:22:04.486 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798201 SkillGroupNum=10 } 8357769: Aug 09 15:22:04.486 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798201 8357770: Aug 09 15:22:04.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357771: Aug 09 15:22:04.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798201 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357772: Aug 09 15:22:04.486 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357773: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798202 SkillGroupNum=12 } 8357774: Aug 09 15:22:04.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798202 8357775: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357776: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798202 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:04 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357777: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357778: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798203 SkillGroupNum=13 } 8357779: Aug 09 15:22:04.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798203 8357780: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357781: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798203 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357782: Aug 09 15:22:04.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357783: Aug 09 15:22:04.518 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798204 SkillGroupNum=14 } 8357784: Aug 09 15:22:04.518 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798204 8357785: Aug 09 15:22:04.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357786: Aug 09 15:22:04.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798204 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357787: Aug 09 15:22:04.518 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357788: Aug 09 15:22:04.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798205 SkillGroupNum=7 } 8357789: Aug 09 15:22:04.533 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798205 8357790: Aug 09 15:22:04.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357791: Aug 09 15:22:04.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798205 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357792: Aug 09 15:22:04.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357793: Aug 09 15:22:07.283 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543727283 8357794: Aug 09 15:22:07.283 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344543727283 done. 8357795: Aug 09 15:22:07.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601801, agentID=mfoltz } 8357796: Aug 09 15:22:07.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357797: Aug 09 15:22:07.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601801, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357798: Aug 09 15:22:07.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357799: Aug 09 15:22:10.440 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8357800: Aug 09 15:22:10.440 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8357801: Aug 09 15:22:10.486 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601802, agentID=cangelini } 8357802: Aug 09 15:22:10.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357803: Aug 09 15:22:10.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601802, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357804: Aug 09 15:22:10.486 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357805: Aug 09 15:22:13.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601803, agentID=jcalene } 8357806: Aug 09 15:22:13.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357807: Aug 09 15:22:13.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601803, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357808: Aug 09 15:22:13.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357809: Aug 09 15:22:14.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601804, agentID=sbee } 8357810: Aug 09 15:22:14.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357811: Aug 09 15:22:14.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601804, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357812: Aug 09 15:22:14.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357813: Aug 09 15:22:14.533 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798206 SkillGroupNum=10 } 8357814: Aug 09 15:22:14.533 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798206 8357815: Aug 09 15:22:14.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357816: Aug 09 15:22:14.533 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798206 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357817: Aug 09 15:22:14.533 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357818: Aug 09 15:22:14.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798207 SkillGroupNum=12 } 8357819: Aug 09 15:22:14.549 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798207 8357820: Aug 09 15:22:14.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357821: Aug 09 15:22:14.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798207 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:14 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357822: Aug 09 15:22:14.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357823: Aug 09 15:22:14.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798208 SkillGroupNum=13 } 8357824: Aug 09 15:22:14.565 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798208 8357825: Aug 09 15:22:14.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357826: Aug 09 15:22:14.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798208 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357827: Aug 09 15:22:14.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357828: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798209 SkillGroupNum=14 } 8357829: Aug 09 15:22:14.580 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798209 8357830: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357831: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798209 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357832: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357833: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798210 SkillGroupNum=7 } 8357834: Aug 09 15:22:14.580 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798210 8357835: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357836: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798210 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357837: Aug 09 15:22:14.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357838: Aug 09 15:22:14.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=447 } 8357839: Aug 09 15:22:14.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357840: Aug 09 15:22:14.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=447 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357841: Aug 09 15:22:14.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357842: Aug 09 15:22:15.440 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8357843: Aug 09 15:22:15.440 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns null 8357844: Aug 09 15:22:15.440 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns null 8357845: Aug 09 15:22:15.440 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8357846: Aug 09 15:22:15.440 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8357847: Aug 09 15:22:15.440 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8357848: Aug 09 15:22:16.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1066 } 8357849: Aug 09 15:22:16.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357850: Aug 09 15:22:16.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1066 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357851: Aug 09 15:22:16.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8357852: Aug 09 15:22:17.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601805, agentID=mfoltz } 8357853: Aug 09 15:22:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357854: Aug 09 15:22:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601805, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357855: Aug 09 15:22:17.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357856: Aug 09 15:22:20.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54187 } 8357857: Aug 09 15:22:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357858: Aug 09 15:22:20.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54187 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357859: Aug 09 15:22:20.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8357860: Aug 09 15:22:20.487 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=599 } 8357861: Aug 09 15:22:20.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357862: Aug 09 15:22:20.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=599 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357863: Aug 09 15:22:20.487 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8357864: Aug 09 15:22:20.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601806, agentID=cangelini } 8357865: Aug 09 15:22:20.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357866: Aug 09 15:22:20.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601806, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357867: Aug 09 15:22:20.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357868: Aug 09 15:22:23.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798211 } 8357869: Aug 09 15:22:23.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357870: Aug 09 15:22:23.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798211 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357871: Aug 09 15:22:23.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357872: Aug 09 15:22:24.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601807, agentID=jcalene } 8357873: Aug 09 15:22:24.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357874: Aug 09 15:22:24.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601807, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357875: Aug 09 15:22:24.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357876: Aug 09 15:22:24.487 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601808, agentID=sbee } 8357877: Aug 09 15:22:24.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357878: Aug 09 15:22:24.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601808, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357879: Aug 09 15:22:24.487 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357880: Aug 09 15:22:24.596 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798212 SkillGroupNum=10 } 8357881: Aug 09 15:22:24.596 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798212 8357882: Aug 09 15:22:24.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357883: Aug 09 15:22:24.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798212 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357884: Aug 09 15:22:24.596 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357885: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798213 SkillGroupNum=12 } 8357886: Aug 09 15:22:24.612 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798213 8357887: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357888: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798213 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:24 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357889: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357890: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798214 SkillGroupNum=13 } 8357891: Aug 09 15:22:24.612 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798214 8357892: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357893: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798214 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357894: Aug 09 15:22:24.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357895: Aug 09 15:22:24.627 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798215 SkillGroupNum=14 } 8357896: Aug 09 15:22:24.627 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798215 8357897: Aug 09 15:22:24.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357898: Aug 09 15:22:24.627 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798215 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357899: Aug 09 15:22:24.627 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357900: Aug 09 15:22:24.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798216 SkillGroupNum=7 } 8357901: Aug 09 15:22:24.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798216 8357902: Aug 09 15:22:24.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357903: Aug 09 15:22:24.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798216 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357904: Aug 09 15:22:24.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357905: Aug 09 15:22:28.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601809, agentID=mfoltz } 8357906: Aug 09 15:22:28.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357907: Aug 09 15:22:28.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601809, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357908: Aug 09 15:22:28.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357909: Aug 09 15:22:28.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601810 } 8357910: Aug 09 15:22:28.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357911: Aug 09 15:22:28.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601810 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357912: Aug 09 15:22:28.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357913: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=392 } 8357914: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357915: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=392 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357916: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8357917: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=973 } 8357918: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357919: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=973 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357920: Aug 09 15:22:30.315 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8357921: Aug 09 15:22:30.956 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601811, agentID=cangelini } 8357922: Aug 09 15:22:30.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357923: Aug 09 15:22:30.956 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601811, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357924: Aug 09 15:22:30.956 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357925: Aug 09 15:22:34.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601812, agentID=jcalene } 8357926: Aug 09 15:22:34.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357927: Aug 09 15:22:34.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601812, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357928: Aug 09 15:22:34.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357929: Aug 09 15:22:34.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798217 SkillGroupNum=10 } 8357930: Aug 09 15:22:34.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798217 8357931: Aug 09 15:22:34.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357932: Aug 09 15:22:34.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798217 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357933: Aug 09 15:22:34.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357934: Aug 09 15:22:34.659 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798218 SkillGroupNum=12 } 8357935: Aug 09 15:22:34.659 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798218 8357936: Aug 09 15:22:34.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357937: Aug 09 15:22:34.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798218 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:34 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357938: Aug 09 15:22:34.659 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357939: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798219 SkillGroupNum=13 } 8357940: Aug 09 15:22:34.674 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798219 8357941: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357942: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798219 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357943: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357944: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798220 SkillGroupNum=14 } 8357945: Aug 09 15:22:34.674 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798220 8357946: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357947: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798220 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357948: Aug 09 15:22:34.674 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357949: Aug 09 15:22:34.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798221 SkillGroupNum=7 } 8357950: Aug 09 15:22:34.690 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798221 8357951: Aug 09 15:22:34.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357952: Aug 09 15:22:34.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798221 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357953: Aug 09 15:22:34.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357954: Aug 09 15:22:34.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601813, agentID=sbee } 8357955: Aug 09 15:22:34.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357956: Aug 09 15:22:34.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601813, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357957: Aug 09 15:22:34.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357958: Aug 09 15:22:38.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601814, agentID=mfoltz } 8357959: Aug 09 15:22:38.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357960: Aug 09 15:22:38.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601814, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357961: Aug 09 15:22:38.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357962: Aug 09 15:22:41.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601815, agentID=cangelini } 8357963: Aug 09 15:22:41.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357964: Aug 09 15:22:41.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601815, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357965: Aug 09 15:22:41.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357966: Aug 09 15:22:44.596 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601816, agentID=jcalene } 8357967: Aug 09 15:22:44.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8357968: Aug 09 15:22:44.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601816, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357969: Aug 09 15:22:44.596 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8357970: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798222 SkillGroupNum=10 } 8357971: Aug 09 15:22:44.706 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798222 8357972: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357973: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798222 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357974: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357975: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798223 SkillGroupNum=12 } 8357976: Aug 09 15:22:44.706 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798223 8357977: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357978: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798223 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:44 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357979: Aug 09 15:22:44.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357980: Aug 09 15:22:44.721 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798224 SkillGroupNum=13 } 8357981: Aug 09 15:22:44.721 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798224 8357982: Aug 09 15:22:44.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357983: Aug 09 15:22:44.721 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798224 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357984: Aug 09 15:22:44.721 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357985: Aug 09 15:22:44.737 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798225 SkillGroupNum=14 } 8357986: Aug 09 15:22:44.737 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798225 8357987: Aug 09 15:22:44.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357988: Aug 09 15:22:44.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798225 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357989: Aug 09 15:22:44.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357990: Aug 09 15:22:44.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798226 SkillGroupNum=7 } 8357991: Aug 09 15:22:44.753 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798226 8357992: Aug 09 15:22:44.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8357993: Aug 09 15:22:44.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798226 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357994: Aug 09 15:22:44.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8357995: Aug 09 15:22:44.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=448 } 8357996: Aug 09 15:22:44.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8357997: Aug 09 15:22:44.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=448 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357998: Aug 09 15:22:44.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8357999: Aug 09 15:22:44.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601817, agentID=sbee } 8358000: Aug 09 15:22:44.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358001: Aug 09 15:22:44.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601817, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358002: Aug 09 15:22:44.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358003: Aug 09 15:22:46.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1067 } 8358004: Aug 09 15:22:46.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358005: Aug 09 15:22:46.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1067 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358006: Aug 09 15:22:46.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358007: Aug 09 15:22:48.503 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601818, agentID=mfoltz } 8358008: Aug 09 15:22:48.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358009: Aug 09 15:22:48.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601818, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358010: Aug 09 15:22:48.503 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358011: Aug 09 15:22:50.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54188 } 8358012: Aug 09 15:22:50.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358013: Aug 09 15:22:50.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54188 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358014: Aug 09 15:22:50.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358015: Aug 09 15:22:50.503 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=600 } 8358016: Aug 09 15:22:50.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358017: Aug 09 15:22:50.503 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=600 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358018: Aug 09 15:22:50.503 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358019: Aug 09 15:22:51.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601819, agentID=cangelini } 8358020: Aug 09 15:22:51.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358021: Aug 09 15:22:51.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601819, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358022: Aug 09 15:22:51.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358023: Aug 09 15:22:53.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798227 } 8358024: Aug 09 15:22:53.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358025: Aug 09 15:22:53.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798227 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358026: Aug 09 15:22:53.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358027: Aug 09 15:22:54.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798228 SkillGroupNum=10 } 8358028: Aug 09 15:22:54.753 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798228 8358029: Aug 09 15:22:54.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358030: Aug 09 15:22:54.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798228 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358031: Aug 09 15:22:54.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358032: Aug 09 15:22:54.768 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798229 SkillGroupNum=12 } 8358033: Aug 09 15:22:54.768 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798229 8358034: Aug 09 15:22:54.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358035: Aug 09 15:22:54.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798229 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:54 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358036: Aug 09 15:22:54.768 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358037: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798230 SkillGroupNum=13 } 8358038: Aug 09 15:22:54.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798230 8358039: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358040: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798230 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358041: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358042: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798231 SkillGroupNum=14 } 8358043: Aug 09 15:22:54.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798231 8358044: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358045: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798231 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358046: Aug 09 15:22:54.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358047: Aug 09 15:22:54.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798232 SkillGroupNum=7 } 8358048: Aug 09 15:22:54.800 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798232 8358049: Aug 09 15:22:54.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358050: Aug 09 15:22:54.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798232 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:22:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358051: Aug 09 15:22:54.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358052: Aug 09 15:22:54.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601820, agentID=jcalene } 8358053: Aug 09 15:22:54.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358054: Aug 09 15:22:54.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601820, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358055: Aug 09 15:22:54.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358056: Aug 09 15:22:55.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601821, agentID=sbee } 8358057: Aug 09 15:22:55.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358058: Aug 09 15:22:55.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601821, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358059: Aug 09 15:22:55.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358060: Aug 09 15:22:58.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601822 } 8358061: Aug 09 15:22:58.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358062: Aug 09 15:22:58.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601822 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358063: Aug 09 15:22:58.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358064: Aug 09 15:22:58.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601823, agentID=mfoltz } 8358065: Aug 09 15:22:58.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358066: Aug 09 15:22:58.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601823, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358067: Aug 09 15:22:58.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358068: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=393 } 8358069: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358070: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=393 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358071: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358072: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=974 } 8358073: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358074: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=974 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358075: Aug 09 15:23:00.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358076: Aug 09 15:23:01.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601824, agentID=cangelini } 8358077: Aug 09 15:23:01.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358078: Aug 09 15:23:01.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601824, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358079: Aug 09 15:23:01.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358080: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798233 SkillGroupNum=10 } 8358081: Aug 09 15:23:04.816 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798233 8358082: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358083: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798233 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358084: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358085: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798234 SkillGroupNum=12 } 8358086: Aug 09 15:23:04.816 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798234 8358087: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358088: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798234 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:04 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358089: Aug 09 15:23:04.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358090: Aug 09 15:23:04.831 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798235 SkillGroupNum=13 } 8358091: Aug 09 15:23:04.831 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798235 8358092: Aug 09 15:23:04.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358093: Aug 09 15:23:04.831 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798235 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358094: Aug 09 15:23:04.831 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358095: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798236 SkillGroupNum=14 } 8358096: Aug 09 15:23:04.847 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798236 8358097: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358098: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798236 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358099: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358100: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798237 SkillGroupNum=7 } 8358101: Aug 09 15:23:04.847 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798237 8358102: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358103: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798237 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358104: Aug 09 15:23:04.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358105: Aug 09 15:23:05.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601825, agentID=jcalene } 8358106: Aug 09 15:23:05.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358107: Aug 09 15:23:05.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601825, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358108: Aug 09 15:23:05.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358109: Aug 09 15:23:05.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601826, agentID=sbee } 8358110: Aug 09 15:23:05.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358111: Aug 09 15:23:05.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601826, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358112: Aug 09 15:23:05.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358113: Aug 09 15:23:08.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601827, agentID=mfoltz } 8358114: Aug 09 15:23:08.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358115: Aug 09 15:23:08.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601827, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358116: Aug 09 15:23:08.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358117: Aug 09 15:23:12.003 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601828, agentID=cangelini } 8358118: Aug 09 15:23:12.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358119: Aug 09 15:23:12.003 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601828, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358120: Aug 09 15:23:12.003 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358121: Aug 09 15:23:14.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=449 } 8358122: Aug 09 15:23:14.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358123: Aug 09 15:23:14.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=449 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358124: Aug 09 15:23:14.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358125: Aug 09 15:23:14.863 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798238 SkillGroupNum=10 } 8358126: Aug 09 15:23:14.863 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798238 8358127: Aug 09 15:23:14.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358128: Aug 09 15:23:14.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798238 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358129: Aug 09 15:23:14.863 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358130: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798239 SkillGroupNum=12 } 8358131: Aug 09 15:23:14.878 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798239 8358132: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358133: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798239 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:14 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358134: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358135: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798240 SkillGroupNum=13 } 8358136: Aug 09 15:23:14.878 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798240 8358137: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358138: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798240 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358139: Aug 09 15:23:14.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358140: Aug 09 15:23:14.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798241 SkillGroupNum=14 } 8358141: Aug 09 15:23:14.894 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798241 8358142: Aug 09 15:23:14.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358143: Aug 09 15:23:14.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798241 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358144: Aug 09 15:23:14.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358145: Aug 09 15:23:14.910 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798242 SkillGroupNum=7 } 8358146: Aug 09 15:23:14.910 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798242 8358147: Aug 09 15:23:14.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358148: Aug 09 15:23:14.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798242 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358149: Aug 09 15:23:14.910 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358150: Aug 09 15:23:15.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601829, agentID=jcalene } 8358151: Aug 09 15:23:15.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358152: Aug 09 15:23:15.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601829, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358153: Aug 09 15:23:15.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358154: Aug 09 15:23:15.441 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8358155: Aug 09 15:23:15.441 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8358156: Aug 09 15:23:15.581 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601830, agentID=sbee } 8358157: Aug 09 15:23:15.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358158: Aug 09 15:23:15.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601830, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358159: Aug 09 15:23:15.581 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358160: Aug 09 15:23:16.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1068 } 8358161: Aug 09 15:23:16.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358162: Aug 09 15:23:16.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1068 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358163: Aug 09 15:23:16.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358164: Aug 09 15:23:19.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601831, agentID=mfoltz } 8358165: Aug 09 15:23:19.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358166: Aug 09 15:23:19.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601831, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358167: Aug 09 15:23:19.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358168: Aug 09 15:23:20.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54189 } 8358169: Aug 09 15:23:20.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358170: Aug 09 15:23:20.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54189 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358171: Aug 09 15:23:20.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358172: Aug 09 15:23:20.441 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8358173: Aug 09 15:23:20.441 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns null 8358174: Aug 09 15:23:20.441 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536740/5) returns null 8358175: Aug 09 15:23:20.441 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8358176: Aug 09 15:23:20.441 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8358177: Aug 09 15:23:20.441 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8358178: Aug 09 15:23:20.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601 } 8358179: Aug 09 15:23:20.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358180: Aug 09 15:23:20.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358181: Aug 09 15:23:20.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358182: Aug 09 15:23:22.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601832, agentID=cangelini } 8358183: Aug 09 15:23:22.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358184: Aug 09 15:23:22.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601832, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358185: Aug 09 15:23:22.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358186: Aug 09 15:23:23.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798243 } 8358187: Aug 09 15:23:23.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358188: Aug 09 15:23:23.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798243 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358189: Aug 09 15:23:23.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358190: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798244 SkillGroupNum=10 } 8358191: Aug 09 15:23:24.925 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798244 8358192: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358193: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798244 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358194: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358195: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798245 SkillGroupNum=12 } 8358196: Aug 09 15:23:24.925 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798245 8358197: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358198: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798245 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:24 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358199: Aug 09 15:23:24.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358200: Aug 09 15:23:24.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798246 SkillGroupNum=13 } 8358201: Aug 09 15:23:24.941 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798246 8358202: Aug 09 15:23:24.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358203: Aug 09 15:23:24.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798246 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358204: Aug 09 15:23:24.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358205: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798247 SkillGroupNum=14 } 8358206: Aug 09 15:23:24.957 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798247 8358207: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358208: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798247 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=2 unAvailableAgents=2 inWorkAgents=1 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358209: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358210: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798248 SkillGroupNum=7 } 8358211: Aug 09 15:23:24.957 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798248 8358212: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358213: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798248 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358214: Aug 09 15:23:24.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358215: Aug 09 15:23:25.628 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601833, agentID=jcalene } 8358216: Aug 09 15:23:25.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358217: Aug 09 15:23:25.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601833, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358218: Aug 09 15:23:25.628 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358219: Aug 09 15:23:25.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601834, agentID=sbee } 8358220: Aug 09 15:23:25.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358221: Aug 09 15:23:25.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601834, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358222: Aug 09 15:23:25.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358223: Aug 09 15:23:28.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601835 } 8358224: Aug 09 15:23:28.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358225: Aug 09 15:23:28.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601835 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358226: Aug 09 15:23:28.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358227: Aug 09 15:23:29.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601836, agentID=mfoltz } 8358228: Aug 09 15:23:29.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358229: Aug 09 15:23:29.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601836, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358230: Aug 09 15:23:29.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358231: Aug 09 15:23:30.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=394 } 8358232: Aug 09 15:23:30.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358233: Aug 09 15:23:30.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=394 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358234: Aug 09 15:23:30.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358235: Aug 09 15:23:30.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=975 } 8358236: Aug 09 15:23:30.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358237: Aug 09 15:23:30.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=975 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358238: Aug 09 15:23:30.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358239: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task activated (fired) for agent=ejcook 8358240: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Processing msg: WrapupTimerFiredMsg (Rsrc:ejcook) 8358241: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:WORK Reason code:0 8358242: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Wrapup Timer Task Cancelling timerID=EDU.oswego.cs.dl.util.concurrent.ClockDaemon$TaskNode at 56364b for agent=ejcook 8358243: Aug 09 15:23:32.066 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8358244: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:4536740/5 8358245: Aug 09 15:23:32.066 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8358246: Aug 09 15:23:32.066 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8358247: Aug 09 15:23:32.066 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact2831 8358248: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8358249: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8358250: Aug 09 15:23:32.066 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8358251: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8358252: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8358253: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88422820 } to outboundQ 8358254: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8358255: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8358256: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8358257: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358258: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88422820, connectionDeviceID: to various sockets } 8358259: Aug 09 15:23:32.066 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8358260: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358261: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358262: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88422820 } 8358263: Aug 09 15:23:32.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88422820 } 8358264: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007226 Executing GetESDPropertiesStep 8358265: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007226 Executing InsertRsrcLongestAvailable 8358266: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007227 Executing GetESDPropertiesStep 8358267: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007227 Executing InsertRsrcLongestAvailable 8358268: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007228 Executing GetESDPropertiesStep 8358269: Aug 09 15:23:32.066 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007228 Executing InsertRsrcLongestAvailable 8358270: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts: 8358271: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8358272: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8358273: Aug 09 15:23:32.066 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4)(IT_Global jcarls Order:12) 8358274: Aug 09 15:23:32.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601837, agentID=cangelini } 8358275: Aug 09 15:23:32.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358276: Aug 09 15:23:32.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601837, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358277: Aug 09 15:23:32.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358278: Aug 09 15:23:34.972 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798249 SkillGroupNum=10 } 8358279: Aug 09 15:23:34.972 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798249 8358280: Aug 09 15:23:34.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358281: Aug 09 15:23:34.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798249 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358282: Aug 09 15:23:34.972 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358283: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798250 SkillGroupNum=12 } 8358284: Aug 09 15:23:34.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798250 8358285: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358286: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798250 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:34 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358287: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358288: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798251 SkillGroupNum=13 } 8358289: Aug 09 15:23:34.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798251 8358290: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358291: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798251 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358292: Aug 09 15:23:34.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358293: Aug 09 15:23:35.004 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798252 SkillGroupNum=14 } 8358294: Aug 09 15:23:35.004 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798252 8358295: Aug 09 15:23:35.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358296: Aug 09 15:23:35.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798252 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358297: Aug 09 15:23:35.004 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358298: Aug 09 15:23:35.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798253 SkillGroupNum=7 } 8358299: Aug 09 15:23:35.019 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798253 8358300: Aug 09 15:23:35.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358301: Aug 09 15:23:35.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798253 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358302: Aug 09 15:23:35.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358303: Aug 09 15:23:35.863 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601838, agentID=jcalene } 8358304: Aug 09 15:23:35.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358305: Aug 09 15:23:35.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601838, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358306: Aug 09 15:23:35.863 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358307: Aug 09 15:23:36.004 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601839, agentID=sbee } 8358308: Aug 09 15:23:36.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358309: Aug 09 15:23:36.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601839, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358310: Aug 09 15:23:36.004 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358311: Aug 09 15:23:39.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601840, agentID=mfoltz } 8358312: Aug 09 15:23:39.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358313: Aug 09 15:23:39.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601840, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358314: Aug 09 15:23:39.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358315: Aug 09 15:23:42.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601841, agentID=cangelini } 8358316: Aug 09 15:23:42.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358317: Aug 09 15:23:42.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601841, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358318: Aug 09 15:23:42.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358319: Aug 09 15:23:44.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=450 } 8358320: Aug 09 15:23:44.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358321: Aug 09 15:23:44.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=450 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358322: Aug 09 15:23:44.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358323: Aug 09 15:23:45.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798254 SkillGroupNum=10 } 8358324: Aug 09 15:23:45.019 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798254 8358325: Aug 09 15:23:45.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358326: Aug 09 15:23:45.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798254 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358327: Aug 09 15:23:45.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358328: Aug 09 15:23:45.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798255 SkillGroupNum=12 } 8358329: Aug 09 15:23:45.035 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798255 8358330: Aug 09 15:23:45.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358331: Aug 09 15:23:45.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798255 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:45 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358332: Aug 09 15:23:45.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358333: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798256 SkillGroupNum=13 } 8358334: Aug 09 15:23:45.051 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798256 8358335: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358336: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798256 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358337: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358338: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798257 SkillGroupNum=14 } 8358339: Aug 09 15:23:45.051 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798257 8358340: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358341: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798257 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358342: Aug 09 15:23:45.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358343: Aug 09 15:23:45.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798258 SkillGroupNum=7 } 8358344: Aug 09 15:23:45.066 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798258 8358345: Aug 09 15:23:45.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358346: Aug 09 15:23:45.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798258 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358347: Aug 09 15:23:45.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358348: Aug 09 15:23:46.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601842, agentID=jcalene } 8358349: Aug 09 15:23:46.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358350: Aug 09 15:23:46.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601842, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358351: Aug 09 15:23:46.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358352: Aug 09 15:23:46.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601843, agentID=sbee } 8358353: Aug 09 15:23:46.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358354: Aug 09 15:23:46.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601843, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358355: Aug 09 15:23:46.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358356: Aug 09 15:23:46.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1069 } 8358357: Aug 09 15:23:46.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358358: Aug 09 15:23:46.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1069 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358359: Aug 09 15:23:46.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358360: Aug 09 15:23:49.910 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601844, agentID=mfoltz } 8358361: Aug 09 15:23:49.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358362: Aug 09 15:23:49.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601844, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358363: Aug 09 15:23:49.910 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358364: Aug 09 15:23:50.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54190 } 8358365: Aug 09 15:23:50.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358366: Aug 09 15:23:50.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54190 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358367: Aug 09 15:23:50.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358368: Aug 09 15:23:50.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602 } 8358369: Aug 09 15:23:50.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358370: Aug 09 15:23:50.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358371: Aug 09 15:23:50.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358372: Aug 09 15:23:52.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601845, agentID=cangelini } 8358373: Aug 09 15:23:52.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358374: Aug 09 15:23:52.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601845, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358375: Aug 09 15:23:52.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358376: Aug 09 15:23:53.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798259 } 8358377: Aug 09 15:23:53.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358378: Aug 09 15:23:53.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798259 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358379: Aug 09 15:23:53.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358380: Aug 09 15:23:55.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798260 SkillGroupNum=10 } 8358381: Aug 09 15:23:55.082 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798260 8358382: Aug 09 15:23:55.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358383: Aug 09 15:23:55.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798260 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358384: Aug 09 15:23:55.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358385: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798261 SkillGroupNum=12 } 8358386: Aug 09 15:23:55.098 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798261 8358387: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358388: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798261 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:55 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358389: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358390: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798262 SkillGroupNum=13 } 8358391: Aug 09 15:23:55.098 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798262 8358392: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358393: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798262 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358394: Aug 09 15:23:55.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358395: Aug 09 15:23:55.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798263 SkillGroupNum=14 } 8358396: Aug 09 15:23:55.113 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798263 8358397: Aug 09 15:23:55.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358398: Aug 09 15:23:55.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798263 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358399: Aug 09 15:23:55.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358400: Aug 09 15:23:55.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798264 SkillGroupNum=7 } 8358401: Aug 09 15:23:55.129 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798264 8358402: Aug 09 15:23:55.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358403: Aug 09 15:23:55.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798264 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:23:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358404: Aug 09 15:23:55.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358405: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601846, agentID=sbee } 8358406: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358407: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601846, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358408: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358409: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601847, agentID=jcalene } 8358410: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358411: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601847, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358412: Aug 09 15:23:56.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358413: Aug 09 15:23:58.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601848 } 8358414: Aug 09 15:23:58.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358415: Aug 09 15:23:58.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601848 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358416: Aug 09 15:23:58.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358417: Aug 09 15:24:00.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601849, agentID=mfoltz } 8358418: Aug 09 15:24:00.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358419: Aug 09 15:24:00.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601849, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358420: Aug 09 15:24:00.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358421: Aug 09 15:24:00.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=395 } 8358422: Aug 09 15:24:00.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358423: Aug 09 15:24:00.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=395 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358424: Aug 09 15:24:00.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358425: Aug 09 15:24:00.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=976 } 8358426: Aug 09 15:24:00.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358427: Aug 09 15:24:00.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=976 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358428: Aug 09 15:24:00.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358429: Aug 09 15:24:03.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601850, agentID=cangelini } 8358430: Aug 09 15:24:03.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358431: Aug 09 15:24:03.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601850, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358432: Aug 09 15:24:03.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358433: Aug 09 15:24:05.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798265 SkillGroupNum=10 } 8358434: Aug 09 15:24:05.129 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798265 8358435: Aug 09 15:24:05.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358436: Aug 09 15:24:05.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798265 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358437: Aug 09 15:24:05.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358438: Aug 09 15:24:05.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798266 SkillGroupNum=12 } 8358439: Aug 09 15:24:05.145 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798266 8358440: Aug 09 15:24:05.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358441: Aug 09 15:24:05.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798266 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:05 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358442: Aug 09 15:24:05.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358443: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798267 SkillGroupNum=13 } 8358444: Aug 09 15:24:05.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798267 8358445: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358446: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798267 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358447: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358448: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798268 SkillGroupNum=14 } 8358449: Aug 09 15:24:05.160 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798268 8358450: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358451: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798268 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358452: Aug 09 15:24:05.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358453: Aug 09 15:24:05.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798269 SkillGroupNum=7 } 8358454: Aug 09 15:24:05.176 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798269 8358455: Aug 09 15:24:05.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358456: Aug 09 15:24:05.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798269 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358457: Aug 09 15:24:05.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358458: Aug 09 15:24:06.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601851, agentID=sbee } 8358459: Aug 09 15:24:06.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358460: Aug 09 15:24:06.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601851, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358461: Aug 09 15:24:06.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358462: Aug 09 15:24:06.660 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601852, agentID=jcalene } 8358463: Aug 09 15:24:06.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358464: Aug 09 15:24:06.660 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601852, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358465: Aug 09 15:24:06.660 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358466: Aug 09 15:24:10.348 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601853, agentID=mfoltz } 8358467: Aug 09 15:24:10.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358468: Aug 09 15:24:10.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601853, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358469: Aug 09 15:24:10.348 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358470: Aug 09 15:24:13.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601854, agentID=cangelini } 8358471: Aug 09 15:24:13.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358472: Aug 09 15:24:13.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601854, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358473: Aug 09 15:24:13.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358474: Aug 09 15:24:14.848 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=451 } 8358475: Aug 09 15:24:14.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358476: Aug 09 15:24:14.848 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=451 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358477: Aug 09 15:24:14.848 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358478: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798270 SkillGroupNum=10 } 8358479: Aug 09 15:24:15.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798270 8358480: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358481: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798270 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358482: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358483: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798271 SkillGroupNum=12 } 8358484: Aug 09 15:24:15.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798271 8358485: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358486: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798271 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:15 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358487: Aug 09 15:24:15.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358488: Aug 09 15:24:15.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798272 SkillGroupNum=13 } 8358489: Aug 09 15:24:15.208 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798272 8358490: Aug 09 15:24:15.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358491: Aug 09 15:24:15.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798272 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358492: Aug 09 15:24:15.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358493: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798273 SkillGroupNum=14 } 8358494: Aug 09 15:24:15.223 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798273 8358495: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358496: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798273 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358497: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358498: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798274 SkillGroupNum=7 } 8358499: Aug 09 15:24:15.223 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798274 8358500: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358501: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798274 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358502: Aug 09 15:24:15.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358503: Aug 09 15:24:16.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1070 } 8358504: Aug 09 15:24:16.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358505: Aug 09 15:24:16.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1070 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358506: Aug 09 15:24:16.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358507: Aug 09 15:24:16.879 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601855, agentID=jcalene } 8358508: Aug 09 15:24:16.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358509: Aug 09 15:24:16.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601855, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358510: Aug 09 15:24:16.879 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358511: Aug 09 15:24:16.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601856, agentID=sbee } 8358512: Aug 09 15:24:16.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358513: Aug 09 15:24:16.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601856, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358514: Aug 09 15:24:16.926 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358515: Aug 09 15:24:20.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54191 } 8358516: Aug 09 15:24:20.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358517: Aug 09 15:24:20.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54191 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358518: Aug 09 15:24:20.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358519: Aug 09 15:24:20.442 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8358520: Aug 09 15:24:20.442 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8358521: Aug 09 15:24:20.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=603 } 8358522: Aug 09 15:24:20.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358523: Aug 09 15:24:20.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=603 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358524: Aug 09 15:24:20.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358525: Aug 09 15:24:20.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601857, agentID=mfoltz } 8358526: Aug 09 15:24:20.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358527: Aug 09 15:24:20.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601857, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358528: Aug 09 15:24:20.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358529: Aug 09 15:24:23.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798275 } 8358530: Aug 09 15:24:23.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358531: Aug 09 15:24:23.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798275 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358532: Aug 09 15:24:23.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358533: Aug 09 15:24:23.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601858, agentID=cangelini } 8358534: Aug 09 15:24:23.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358535: Aug 09 15:24:23.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601858, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358536: Aug 09 15:24:23.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358537: Aug 09 15:24:25.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798276 SkillGroupNum=10 } 8358538: Aug 09 15:24:25.239 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798276 8358539: Aug 09 15:24:25.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358540: Aug 09 15:24:25.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798276 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358541: Aug 09 15:24:25.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358542: Aug 09 15:24:25.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798277 SkillGroupNum=12 } 8358543: Aug 09 15:24:25.255 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798277 8358544: Aug 09 15:24:25.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358545: Aug 09 15:24:25.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798277 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:25 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358546: Aug 09 15:24:25.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358547: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798278 SkillGroupNum=13 } 8358548: Aug 09 15:24:25.270 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798278 8358549: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358550: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798278 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358551: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358552: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798279 SkillGroupNum=14 } 8358553: Aug 09 15:24:25.270 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798279 8358554: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358555: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798279 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358556: Aug 09 15:24:25.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358557: Aug 09 15:24:25.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798280 SkillGroupNum=7 } 8358558: Aug 09 15:24:25.286 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798280 8358559: Aug 09 15:24:25.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358560: Aug 09 15:24:25.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798280 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358561: Aug 09 15:24:25.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358562: Aug 09 15:24:25.442 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8358563: Aug 09 15:24:25.442 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8358564: Aug 09 15:24:25.442 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8358565: Aug 09 15:24:25.442 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8358566: Aug 09 15:24:27.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601859, agentID=sbee } 8358567: Aug 09 15:24:27.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358568: Aug 09 15:24:27.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601859, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358569: Aug 09 15:24:27.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358570: Aug 09 15:24:27.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601860, agentID=jcalene } 8358571: Aug 09 15:24:27.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358572: Aug 09 15:24:27.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601860, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358573: Aug 09 15:24:27.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358574: Aug 09 15:24:28.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601861 } 8358575: Aug 09 15:24:28.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358576: Aug 09 15:24:28.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601861 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358577: Aug 09 15:24:28.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358578: Aug 09 15:24:30.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=396 } 8358579: Aug 09 15:24:30.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358580: Aug 09 15:24:30.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=396 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358581: Aug 09 15:24:30.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358582: Aug 09 15:24:30.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=977 } 8358583: Aug 09 15:24:30.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358584: Aug 09 15:24:30.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=977 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358585: Aug 09 15:24:30.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358586: Aug 09 15:24:30.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601862, agentID=mfoltz } 8358587: Aug 09 15:24:30.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358588: Aug 09 15:24:30.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601862, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358589: Aug 09 15:24:30.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358590: Aug 09 15:24:33.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601863, agentID=cangelini } 8358591: Aug 09 15:24:33.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358592: Aug 09 15:24:33.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601863, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358593: Aug 09 15:24:33.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358594: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798281 SkillGroupNum=10 } 8358595: Aug 09 15:24:35.302 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798281 8358596: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358597: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798281 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358598: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358599: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798282 SkillGroupNum=12 } 8358600: Aug 09 15:24:35.302 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798282 8358601: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358602: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798282 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:35 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358603: Aug 09 15:24:35.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358604: Aug 09 15:24:35.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798283 SkillGroupNum=13 } 8358605: Aug 09 15:24:35.317 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798283 8358606: Aug 09 15:24:35.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358607: Aug 09 15:24:35.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798283 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358608: Aug 09 15:24:35.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358609: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798284 SkillGroupNum=14 } 8358610: Aug 09 15:24:35.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798284 8358611: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358612: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798284 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358613: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358614: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798285 SkillGroupNum=7 } 8358615: Aug 09 15:24:35.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798285 8358616: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358617: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798285 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358618: Aug 09 15:24:35.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358619: Aug 09 15:24:35.786 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:14:35 CDT 2012 8358620: Aug 09 15:24:35.786 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8358621: Aug 09 15:24:35.786 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8358622: Aug 09 15:24:36.177 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8358623: Aug 09 15:24:36.177 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344543875786 CRS Engine, node=1, id=2705,usage=CMDB-CRSDB Sync,userInfo=system 8358624: Aug 09 15:24:36.192 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8358625: Aug 09 15:24:36.192 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8358626: Aug 09 15:24:36.208 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8358627: Aug 09 15:24:36.224 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8358628: Aug 09 15:24:36.224 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8358629: Aug 09 15:24:36.552 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8358630: Aug 09 15:24:36.849 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8358631: Aug 09 15:24:36.849 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344543875786 CRS Engine, node=1, id=2705,usage=CMDB-CRSDB Sync,userInfo=system 8358632: Aug 09 15:24:36.864 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8358633: Aug 09 15:24:36.864 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8358634: Aug 09 15:24:36.864 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8358635: Aug 09 15:24:36.864 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8358636: Aug 09 15:24:36.864 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8358637: Aug 09 15:24:37.317 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601864, agentID=sbee } 8358638: Aug 09 15:24:37.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358639: Aug 09 15:24:37.317 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601864, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358640: Aug 09 15:24:37.317 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358641: Aug 09 15:24:37.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601865, agentID=jcalene } 8358642: Aug 09 15:24:37.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358643: Aug 09 15:24:37.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601865, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358644: Aug 09 15:24:37.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358645: Aug 09 15:24:41.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601866, agentID=mfoltz } 8358646: Aug 09 15:24:41.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358647: Aug 09 15:24:41.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601866, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358648: Aug 09 15:24:41.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358649: Aug 09 15:24:44.161 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601867, agentID=cangelini } 8358650: Aug 09 15:24:44.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358651: Aug 09 15:24:44.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601867, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358652: Aug 09 15:24:44.161 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358653: Aug 09 15:24:44.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=452 } 8358654: Aug 09 15:24:44.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358655: Aug 09 15:24:44.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=452 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358656: Aug 09 15:24:44.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358657: Aug 09 15:24:45.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798286 SkillGroupNum=10 } 8358658: Aug 09 15:24:45.349 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798286 8358659: Aug 09 15:24:45.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358660: Aug 09 15:24:45.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798286 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358661: Aug 09 15:24:45.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358662: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798287 SkillGroupNum=12 } 8358663: Aug 09 15:24:45.364 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798287 8358664: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358665: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798287 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:45 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358666: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358667: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798288 SkillGroupNum=13 } 8358668: Aug 09 15:24:45.364 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798288 8358669: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358670: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798288 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358671: Aug 09 15:24:45.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358672: Aug 09 15:24:45.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798289 SkillGroupNum=14 } 8358673: Aug 09 15:24:45.380 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798289 8358674: Aug 09 15:24:45.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358675: Aug 09 15:24:45.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798289 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358676: Aug 09 15:24:45.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358677: Aug 09 15:24:45.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798290 SkillGroupNum=7 } 8358678: Aug 09 15:24:45.396 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798290 8358679: Aug 09 15:24:45.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358680: Aug 09 15:24:45.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798290 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358681: Aug 09 15:24:45.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358682: Aug 09 15:24:46.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1071 } 8358683: Aug 09 15:24:46.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358684: Aug 09 15:24:46.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1071 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358685: Aug 09 15:24:46.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358686: Aug 09 15:24:47.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601868, agentID=sbee } 8358687: Aug 09 15:24:47.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358688: Aug 09 15:24:47.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601868, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358689: Aug 09 15:24:47.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358690: Aug 09 15:24:47.552 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601869, agentID=jcalene } 8358691: Aug 09 15:24:47.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358692: Aug 09 15:24:47.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601869, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358693: Aug 09 15:24:47.552 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358694: Aug 09 15:24:50.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54192 } 8358695: Aug 09 15:24:50.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358696: Aug 09 15:24:50.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54192 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358697: Aug 09 15:24:50.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358698: Aug 09 15:24:50.552 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=604 } 8358699: Aug 09 15:24:50.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358700: Aug 09 15:24:50.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=604 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358701: Aug 09 15:24:50.552 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358702: Aug 09 15:24:51.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601870, agentID=mfoltz } 8358703: Aug 09 15:24:51.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358704: Aug 09 15:24:51.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601870, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358705: Aug 09 15:24:51.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358706: Aug 09 15:24:53.083 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798291 } 8358707: Aug 09 15:24:53.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358708: Aug 09 15:24:53.083 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798291 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358709: Aug 09 15:24:53.083 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358710: Aug 09 15:24:54.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601871, agentID=cangelini } 8358711: Aug 09 15:24:54.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358712: Aug 09 15:24:54.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601871, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358713: Aug 09 15:24:54.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358714: Aug 09 15:24:55.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798292 SkillGroupNum=10 } 8358715: Aug 09 15:24:55.396 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798292 8358716: Aug 09 15:24:55.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358717: Aug 09 15:24:55.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798292 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358718: Aug 09 15:24:55.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358719: Aug 09 15:24:55.411 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798293 SkillGroupNum=12 } 8358720: Aug 09 15:24:55.411 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798293 8358721: Aug 09 15:24:55.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358722: Aug 09 15:24:55.411 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798293 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:55 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358723: Aug 09 15:24:55.411 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358724: Aug 09 15:24:55.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798294 SkillGroupNum=13 } 8358725: Aug 09 15:24:55.427 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798294 8358726: Aug 09 15:24:55.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358727: Aug 09 15:24:55.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798294 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358728: Aug 09 15:24:55.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358729: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798295 SkillGroupNum=14 } 8358730: Aug 09 15:24:55.443 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798295 8358731: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358732: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798295 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358733: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358734: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798296 SkillGroupNum=7 } 8358735: Aug 09 15:24:55.443 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798296 8358736: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358737: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798296 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:24:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358738: Aug 09 15:24:55.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358739: Aug 09 15:24:57.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601872, agentID=sbee } 8358740: Aug 09 15:24:57.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358741: Aug 09 15:24:57.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601872, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358742: Aug 09 15:24:57.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358743: Aug 09 15:24:57.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601873, agentID=jcalene } 8358744: Aug 09 15:24:57.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358745: Aug 09 15:24:57.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601873, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358746: Aug 09 15:24:57.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358747: Aug 09 15:24:58.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601874 } 8358748: Aug 09 15:24:58.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358749: Aug 09 15:24:58.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601874 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358750: Aug 09 15:24:58.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358751: Aug 09 15:25:00.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=397 } 8358752: Aug 09 15:25:00.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358753: Aug 09 15:25:00.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=397 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358754: Aug 09 15:25:00.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358755: Aug 09 15:25:00.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=978 } 8358756: Aug 09 15:25:00.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358757: Aug 09 15:25:00.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=978 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358758: Aug 09 15:25:00.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358759: Aug 09 15:25:01.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601875, agentID=mfoltz } 8358760: Aug 09 15:25:01.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358761: Aug 09 15:25:01.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601875, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358762: Aug 09 15:25:01.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358763: Aug 09 15:25:04.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601876, agentID=cangelini } 8358764: Aug 09 15:25:04.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358765: Aug 09 15:25:04.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601876, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358766: Aug 09 15:25:04.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358767: Aug 09 15:25:05.458 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798297 SkillGroupNum=10 } 8358768: Aug 09 15:25:05.458 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798297 8358769: Aug 09 15:25:05.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358770: Aug 09 15:25:05.458 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798297 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358771: Aug 09 15:25:05.458 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358772: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798298 SkillGroupNum=12 } 8358773: Aug 09 15:25:05.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798298 8358774: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358775: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798298 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:05 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358776: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358777: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798299 SkillGroupNum=13 } 8358778: Aug 09 15:25:05.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798299 8358779: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358780: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798299 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358781: Aug 09 15:25:05.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358782: Aug 09 15:25:05.490 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798300 SkillGroupNum=14 } 8358783: Aug 09 15:25:05.490 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798300 8358784: Aug 09 15:25:05.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358785: Aug 09 15:25:05.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798300 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358786: Aug 09 15:25:05.490 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358787: Aug 09 15:25:05.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798301 SkillGroupNum=7 } 8358788: Aug 09 15:25:05.505 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798301 8358789: Aug 09 15:25:05.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358790: Aug 09 15:25:05.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798301 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358791: Aug 09 15:25:05.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358792: Aug 09 15:25:07.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601877, agentID=sbee } 8358793: Aug 09 15:25:07.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358794: Aug 09 15:25:07.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601877, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358795: Aug 09 15:25:07.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358796: Aug 09 15:25:08.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601878, agentID=jcalene } 8358797: Aug 09 15:25:08.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358798: Aug 09 15:25:08.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601878, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358799: Aug 09 15:25:08.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358800: Aug 09 15:25:11.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601879, agentID=mfoltz } 8358801: Aug 09 15:25:11.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358802: Aug 09 15:25:11.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601879, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358803: Aug 09 15:25:11.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358804: Aug 09 15:25:14.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=453 } 8358805: Aug 09 15:25:14.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358806: Aug 09 15:25:14.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=453 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358807: Aug 09 15:25:14.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8358808: Aug 09 15:25:14.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601880, agentID=cangelini } 8358809: Aug 09 15:25:14.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358810: Aug 09 15:25:14.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601880, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358811: Aug 09 15:25:14.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358812: Aug 09 15:25:15.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798302 SkillGroupNum=10 } 8358813: Aug 09 15:25:15.506 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798302 8358814: Aug 09 15:25:15.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358815: Aug 09 15:25:15.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798302 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358816: Aug 09 15:25:15.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358817: Aug 09 15:25:15.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798303 SkillGroupNum=12 } 8358818: Aug 09 15:25:15.521 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798303 8358819: Aug 09 15:25:15.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358820: Aug 09 15:25:15.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798303 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:15 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358821: Aug 09 15:25:15.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358822: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798304 SkillGroupNum=13 } 8358823: Aug 09 15:25:15.537 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798304 8358824: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358825: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798304 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358826: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358827: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798305 SkillGroupNum=14 } 8358828: Aug 09 15:25:15.537 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798305 8358829: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358830: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798305 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358831: Aug 09 15:25:15.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358832: Aug 09 15:25:15.552 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798306 SkillGroupNum=7 } 8358833: Aug 09 15:25:15.552 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798306 8358834: Aug 09 15:25:15.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358835: Aug 09 15:25:15.552 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798306 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358836: Aug 09 15:25:15.552 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358837: Aug 09 15:25:16.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1072 } 8358838: Aug 09 15:25:16.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358839: Aug 09 15:25:16.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1072 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358840: Aug 09 15:25:16.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8358841: Aug 09 15:25:18.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601881, agentID=sbee } 8358842: Aug 09 15:25:18.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358843: Aug 09 15:25:18.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601881, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358844: Aug 09 15:25:18.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358845: Aug 09 15:25:18.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601882, agentID=jcalene } 8358846: Aug 09 15:25:18.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358847: Aug 09 15:25:18.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601882, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358848: Aug 09 15:25:18.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358849: Aug 09 15:25:20.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54193 } 8358850: Aug 09 15:25:20.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358851: Aug 09 15:25:20.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54193 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358852: Aug 09 15:25:20.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8358853: Aug 09 15:25:20.568 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=605 } 8358854: Aug 09 15:25:20.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358855: Aug 09 15:25:20.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=605 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358856: Aug 09 15:25:20.568 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8358857: Aug 09 15:25:22.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601883, agentID=mfoltz } 8358858: Aug 09 15:25:22.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358859: Aug 09 15:25:22.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601883, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358860: Aug 09 15:25:22.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358861: Aug 09 15:25:23.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798307 } 8358862: Aug 09 15:25:23.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358863: Aug 09 15:25:23.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798307 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358864: Aug 09 15:25:23.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358865: Aug 09 15:25:25.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601884, agentID=cangelini } 8358866: Aug 09 15:25:25.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358867: Aug 09 15:25:25.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601884, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358868: Aug 09 15:25:25.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358869: Aug 09 15:25:25.443 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8358870: Aug 09 15:25:25.443 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8358871: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798308 SkillGroupNum=10 } 8358872: Aug 09 15:25:25.568 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798308 8358873: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358874: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798308 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358875: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358876: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798309 SkillGroupNum=12 } 8358877: Aug 09 15:25:25.568 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798309 8358878: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358879: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798309 SkillGroupNum=12 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:25 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358880: Aug 09 15:25:25.568 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358881: Aug 09 15:25:25.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798310 SkillGroupNum=13 } 8358882: Aug 09 15:25:25.584 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798310 8358883: Aug 09 15:25:25.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358884: Aug 09 15:25:25.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798310 SkillGroupNum=13 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358885: Aug 09 15:25:25.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358886: Aug 09 15:25:25.599 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798311 SkillGroupNum=14 } 8358887: Aug 09 15:25:25.599 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798311 8358888: Aug 09 15:25:25.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358889: Aug 09 15:25:25.599 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798311 SkillGroupNum=14 loggedInAgents=5 inSessionAgents=0 availableAgents=3 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358890: Aug 09 15:25:25.599 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358891: Aug 09 15:25:25.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798312 SkillGroupNum=7 } 8358892: Aug 09 15:25:25.615 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798312 8358893: Aug 09 15:25:25.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358894: Aug 09 15:25:25.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798312 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358895: Aug 09 15:25:25.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358896: Aug 09 15:25:28.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601885 } 8358897: Aug 09 15:25:28.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358898: Aug 09 15:25:28.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601885 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358899: Aug 09 15:25:28.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358900: Aug 09 15:25:28.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601886, agentID=sbee } 8358901: Aug 09 15:25:28.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358902: Aug 09 15:25:28.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601886, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358903: Aug 09 15:25:28.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358904: Aug 09 15:25:28.646 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601887, agentID=jcalene } 8358905: Aug 09 15:25:28.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358906: Aug 09 15:25:28.646 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601887, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358907: Aug 09 15:25:28.646 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358908: Aug 09 15:25:30.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=398 } 8358909: Aug 09 15:25:30.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358910: Aug 09 15:25:30.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=398 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358911: Aug 09 15:25:30.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8358912: Aug 09 15:25:30.412 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=979 } 8358913: Aug 09 15:25:30.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8358914: Aug 09 15:25:30.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=979 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358915: Aug 09 15:25:30.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358916: Aug 09 15:25:30.443 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8358917: Aug 09 15:25:30.443 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8358918: Aug 09 15:25:30.443 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8358919: Aug 09 15:25:30.443 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8358920: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=980,agentState=LOGOFF,eventReasonCode=0,forcedFlag=False,agentID=gwilk,agentDN=12100065,agentPwd=***** } 8358921: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:gwilk InvokeID:980 State:LOGOFF Forced:False) 8358922: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:The extension 12100065 has been closed 8358923: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk New State:LOGOFF Old State:UNAVAILABLE Reason code:0 8358924: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk Contacts: 8358925: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrc: gwilk PrevState: AVAILABLE PrevStateSet:false 8358926: Aug 09 15:25:31.537 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: gwilk, new state: LOGOFF 8358927: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8358928: Aug 09 15:25:31.537 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: gwilk because it's not a working outbound resource. 8358929: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8358930: Aug 09 15:25:31.537 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4)(IT_Global jcarls Order:12) 8358931: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] monitoredDeviceDN:12100065, agentDN:12100065, agentID:gwilk, monitorID = 0, stateDuration = 0, agentstate = LOGOFF, eventreasoncode = 0, agentID = gwilk, agentExtension = 12100065, agentID_Long = gwilk } to outboundQ 8358932: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.36.163.39,port=59986,localport=42027] invokeID:980 } to outboundQ 8358933: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8358934: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=1, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=LOGOFF, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=gwilk, agentExtension=12100065, agentInstrument=null, agentID_Long=gwilk, duration=-1, nextAgentState=-1 to various sockets } 8358935: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8358936: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=980 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358937: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358938: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358939: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358940: Aug 09 15:25:31.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358941: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.36.163.39,port=59986,localport=42027] Msg is {length=8 type=CLOSE_REQ,invokeId=981,status=CTI_NO_ERROR } 8358942: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-SOCKET_READ_EXCEPTION:Exception while reading from a socket input.: A description for the nature of the exception=ClientConnMgr: EOFException reading msg from input stream of socket : Socket[addr=10.36.163.39,port=59986,localport=42027] in client thread MIVR_ICD_CTI_client_thread_328-3532-,Exception=java.io.EOFException 8358943: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION:java.io.EOFException 8358944: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8358945: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8358946: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.Ged188.io.CRACTIInputStream.readMSG(CRACTIInputStream.java:570) 8358947: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.wf.subsystems.ctiserver.ClientConn.run(ClientConn.java:74) 8358948: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8358949: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8358950: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8358951: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8358952: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768) 8358953: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8358954: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8358955: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CLOSE_CONF } 8358956: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CLOSE_CONF,invokeId=981 to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] } 8358957: Aug 09 15:25:31.678 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace=Ping results to client: 10.36.163.39 8358958: Aug 09 15:25:32.412 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601888, agentID=mfoltz } 8358959: Aug 09 15:25:32.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358960: Aug 09 15:25:32.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601888, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358961: Aug 09 15:25:32.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358962: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace= Pinging 10.36.163.39 with 32 bytes of data: Reply from 10.36.163.39: bytes=32 time=23ms TTL=123 Reply from 10.36.163.39: bytes=32 time=23ms TTL=123 Reply from 10.36.163.39: bytes=32 time=23ms TTL=123 Reply from 10.36.163.39: bytes=32 time=23ms TTL=123 Ping statistics for 10.36.163.39: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 23ms, Average = 23ms 8358963: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-7-UNK:returning from thread : MIVR_ICD_CTI_client_thread_328-3532- 8358964: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler: IOException while wrting to socket: Socket[addr=10.36.163.39,port=59986,localport=42027] 8358965: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-7-UNK:NULL socketInfo is found due to socket is closed. Socket[addr=/10.36.163.39,port=59986,localport=42027] 8358966: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-SOCKET_WRITE_EXCEPTION:Exception while writing to a socket: A description for the nature of the exception=MsgHandler: IOException while writing to socket. msg is: { length=-1 type=CLOSE_CONF,invokeId=981 } ,Exception=java.net.SocketException: Socket closed 8358967: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION:java.net.SocketException: Socket closed 8358968: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketOutputStream.socketWrite(Unknown Source) 8358969: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketOutputStream.write(Unknown Source) 8358970: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataOutputStream.write(Unknown Source) 8358971: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.ByteArrayOutputStream.writeTo(Unknown Source) 8358972: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.Ged188.io.CRACTIOutputStream.writeMSG(CRACTIOutputStream.java:430) 8358973: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.wf.subsystems.ctiserver.MsgHandler.run(MsgHandler.java:52) 8358974: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8358975: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8358976: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8358977: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8358978: Aug 09 15:25:34.709 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8358979: Aug 09 15:25:35.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601889, agentID=cangelini } 8358980: Aug 09 15:25:35.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8358981: Aug 09 15:25:35.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601889, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358982: Aug 09 15:25:35.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8358983: Aug 09 15:25:35.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798313 SkillGroupNum=10 } 8358984: Aug 09 15:25:35.615 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798313 8358985: Aug 09 15:25:35.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358986: Aug 09 15:25:35.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798313 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358987: Aug 09 15:25:35.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358988: Aug 09 15:25:35.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798314 SkillGroupNum=12 } 8358989: Aug 09 15:25:35.631 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798314 8358990: Aug 09 15:25:35.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358991: Aug 09 15:25:35.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798314 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:35 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358992: Aug 09 15:25:35.631 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358993: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798315 SkillGroupNum=13 } 8358994: Aug 09 15:25:35.647 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798315 8358995: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8358996: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798315 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358997: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8358998: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798316 SkillGroupNum=14 } 8358999: Aug 09 15:25:35.647 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798316 8359000: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359001: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798316 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359002: Aug 09 15:25:35.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359003: Aug 09 15:25:35.662 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798317 SkillGroupNum=7 } 8359004: Aug 09 15:25:35.662 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798317 8359005: Aug 09 15:25:35.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359006: Aug 09 15:25:35.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798317 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359007: Aug 09 15:25:35.662 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359008: Aug 09 15:25:38.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601890, agentID=sbee } 8359009: Aug 09 15:25:38.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359010: Aug 09 15:25:38.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601890, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359011: Aug 09 15:25:38.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359012: Aug 09 15:25:38.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601891, agentID=jcalene } 8359013: Aug 09 15:25:38.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359014: Aug 09 15:25:38.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601891, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359015: Aug 09 15:25:38.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359016: Aug 09 15:25:42.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601892, agentID=mfoltz } 8359017: Aug 09 15:25:42.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359018: Aug 09 15:25:42.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601892, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359019: Aug 09 15:25:42.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359020: Aug 09 15:25:44.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=454 } 8359021: Aug 09 15:25:44.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359022: Aug 09 15:25:44.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=454 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359023: Aug 09 15:25:44.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359024: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798318 SkillGroupNum=10 } 8359025: Aug 09 15:25:45.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798318 8359026: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359027: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798318 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359028: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359029: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798319 SkillGroupNum=12 } 8359030: Aug 09 15:25:45.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798319 8359031: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359032: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798319 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:45 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359033: Aug 09 15:25:45.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359034: Aug 09 15:25:45.694 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798320 SkillGroupNum=13 } 8359035: Aug 09 15:25:45.694 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798320 8359036: Aug 09 15:25:45.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359037: Aug 09 15:25:45.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798320 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359038: Aug 09 15:25:45.694 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359039: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798321 SkillGroupNum=14 } 8359040: Aug 09 15:25:45.709 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798321 8359041: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359042: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798321 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359043: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359044: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798322 SkillGroupNum=7 } 8359045: Aug 09 15:25:45.709 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798322 8359046: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359047: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798322 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359048: Aug 09 15:25:45.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359049: Aug 09 15:25:45.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601893, agentID=cangelini } 8359050: Aug 09 15:25:45.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359051: Aug 09 15:25:45.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601893, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359052: Aug 09 15:25:45.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359053: Aug 09 15:25:46.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1073 } 8359054: Aug 09 15:25:46.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359055: Aug 09 15:25:46.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1073 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359056: Aug 09 15:25:46.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359057: Aug 09 15:25:48.928 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601894, agentID=sbee } 8359058: Aug 09 15:25:48.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359059: Aug 09 15:25:48.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601894, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359060: Aug 09 15:25:48.928 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359061: Aug 09 15:25:49.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601895, agentID=jcalene } 8359062: Aug 09 15:25:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359063: Aug 09 15:25:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601895, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359064: Aug 09 15:25:49.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359065: Aug 09 15:25:50.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54194 } 8359066: Aug 09 15:25:50.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359067: Aug 09 15:25:50.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54194 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359068: Aug 09 15:25:50.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359069: Aug 09 15:25:50.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=606 } 8359070: Aug 09 15:25:50.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359071: Aug 09 15:25:50.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=606 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359072: Aug 09 15:25:50.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359073: Aug 09 15:25:52.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601896, agentID=mfoltz } 8359074: Aug 09 15:25:52.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359075: Aug 09 15:25:52.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601896, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359076: Aug 09 15:25:52.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359077: Aug 09 15:25:53.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798323 } 8359078: Aug 09 15:25:53.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359079: Aug 09 15:25:53.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798323 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359080: Aug 09 15:25:53.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359081: Aug 09 15:25:55.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798324 SkillGroupNum=10 } 8359082: Aug 09 15:25:55.725 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798324 8359083: Aug 09 15:25:55.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359084: Aug 09 15:25:55.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798324 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359085: Aug 09 15:25:55.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359086: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798325 SkillGroupNum=12 } 8359087: Aug 09 15:25:55.741 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798325 8359088: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359089: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798325 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:55 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359090: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359091: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798326 SkillGroupNum=13 } 8359092: Aug 09 15:25:55.741 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798326 8359093: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359094: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798326 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359095: Aug 09 15:25:55.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359096: Aug 09 15:25:55.756 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798327 SkillGroupNum=14 } 8359097: Aug 09 15:25:55.756 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798327 8359098: Aug 09 15:25:55.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359099: Aug 09 15:25:55.756 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798327 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359100: Aug 09 15:25:55.756 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359101: Aug 09 15:25:55.772 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798328 SkillGroupNum=7 } 8359102: Aug 09 15:25:55.772 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798328 8359103: Aug 09 15:25:55.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359104: Aug 09 15:25:55.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798328 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:25:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359105: Aug 09 15:25:55.772 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359106: Aug 09 15:25:55.975 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601897, agentID=cangelini } 8359107: Aug 09 15:25:55.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359108: Aug 09 15:25:55.975 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601897, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359109: Aug 09 15:25:55.975 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359110: Aug 09 15:25:58.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601898 } 8359111: Aug 09 15:25:58.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359112: Aug 09 15:25:58.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601898 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359113: Aug 09 15:25:58.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359114: Aug 09 15:25:59.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601899, agentID=sbee } 8359115: Aug 09 15:25:59.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359116: Aug 09 15:25:59.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601899, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359117: Aug 09 15:25:59.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359118: Aug 09 15:25:59.522 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601900, agentID=jcalene } 8359119: Aug 09 15:25:59.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359120: Aug 09 15:25:59.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601900, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359121: Aug 09 15:25:59.522 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359122: Aug 09 15:26:00.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=399 } 8359123: Aug 09 15:26:00.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359124: Aug 09 15:26:00.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=399 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359125: Aug 09 15:26:00.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359126: Aug 09 15:26:03.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601901, agentID=mfoltz } 8359127: Aug 09 15:26:03.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359128: Aug 09 15:26:03.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601901, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359129: Aug 09 15:26:03.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359130: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798329 SkillGroupNum=10 } 8359131: Aug 09 15:26:05.788 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798329 8359132: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359133: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798329 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359134: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359135: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798330 SkillGroupNum=12 } 8359136: Aug 09 15:26:05.788 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798330 8359137: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359138: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798330 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:05 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359139: Aug 09 15:26:05.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359140: Aug 09 15:26:05.803 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798331 SkillGroupNum=13 } 8359141: Aug 09 15:26:05.803 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798331 8359142: Aug 09 15:26:05.803 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359143: Aug 09 15:26:05.803 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798331 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359144: Aug 09 15:26:05.803 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359145: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798332 SkillGroupNum=14 } 8359146: Aug 09 15:26:05.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798332 8359147: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359148: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798332 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359149: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359150: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798333 SkillGroupNum=7 } 8359151: Aug 09 15:26:05.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798333 8359152: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359153: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798333 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359154: Aug 09 15:26:05.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359155: Aug 09 15:26:06.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601902, agentID=cangelini } 8359156: Aug 09 15:26:06.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359157: Aug 09 15:26:06.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601902, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359158: Aug 09 15:26:06.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359159: Aug 09 15:26:09.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601903, agentID=sbee } 8359160: Aug 09 15:26:09.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359161: Aug 09 15:26:09.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601903, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359162: Aug 09 15:26:09.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359163: Aug 09 15:26:09.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601904, agentID=jcalene } 8359164: Aug 09 15:26:09.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359165: Aug 09 15:26:09.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601904, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359166: Aug 09 15:26:09.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359167: Aug 09 15:26:13.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601905, agentID=mfoltz } 8359168: Aug 09 15:26:13.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359169: Aug 09 15:26:13.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601905, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359170: Aug 09 15:26:13.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359171: Aug 09 15:26:14.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=455 } 8359172: Aug 09 15:26:14.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359173: Aug 09 15:26:14.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=455 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359174: Aug 09 15:26:14.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359175: Aug 09 15:26:15.835 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798334 SkillGroupNum=10 } 8359176: Aug 09 15:26:15.835 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798334 8359177: Aug 09 15:26:15.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359178: Aug 09 15:26:15.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798334 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359179: Aug 09 15:26:15.835 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359180: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798335 SkillGroupNum=12 } 8359181: Aug 09 15:26:15.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798335 8359182: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359183: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798335 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:15 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359184: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359185: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798336 SkillGroupNum=13 } 8359186: Aug 09 15:26:15.850 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798336 8359187: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359188: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798336 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359189: Aug 09 15:26:15.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359190: Aug 09 15:26:15.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798337 SkillGroupNum=14 } 8359191: Aug 09 15:26:15.866 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798337 8359192: Aug 09 15:26:15.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359193: Aug 09 15:26:15.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798337 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359194: Aug 09 15:26:15.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359195: Aug 09 15:26:15.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798338 SkillGroupNum=7 } 8359196: Aug 09 15:26:15.882 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798338 8359197: Aug 09 15:26:15.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359198: Aug 09 15:26:15.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798338 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359199: Aug 09 15:26:15.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359200: Aug 09 15:26:16.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601906, agentID=cangelini } 8359201: Aug 09 15:26:16.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359202: Aug 09 15:26:16.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601906, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359203: Aug 09 15:26:16.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359204: Aug 09 15:26:16.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1074 } 8359205: Aug 09 15:26:16.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359206: Aug 09 15:26:16.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1074 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359207: Aug 09 15:26:16.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359208: Aug 09 15:26:19.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601907, agentID=sbee } 8359209: Aug 09 15:26:19.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359210: Aug 09 15:26:19.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601907, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359211: Aug 09 15:26:19.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359212: Aug 09 15:26:20.007 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601908, agentID=jcalene } 8359213: Aug 09 15:26:20.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359214: Aug 09 15:26:20.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601908, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359215: Aug 09 15:26:20.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359216: Aug 09 15:26:20.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54195 } 8359217: Aug 09 15:26:20.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359218: Aug 09 15:26:20.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54195 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359219: Aug 09 15:26:20.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359220: Aug 09 15:26:20.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=607 } 8359221: Aug 09 15:26:20.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359222: Aug 09 15:26:20.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=607 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359223: Aug 09 15:26:20.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359224: Aug 09 15:26:23.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798339 } 8359225: Aug 09 15:26:23.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359226: Aug 09 15:26:23.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798339 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359227: Aug 09 15:26:23.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359228: Aug 09 15:26:23.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601909, agentID=mfoltz } 8359229: Aug 09 15:26:23.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359230: Aug 09 15:26:23.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601909, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359231: Aug 09 15:26:23.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359232: Aug 09 15:26:25.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798340 SkillGroupNum=10 } 8359233: Aug 09 15:26:25.882 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798340 8359234: Aug 09 15:26:25.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359235: Aug 09 15:26:25.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798340 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359236: Aug 09 15:26:25.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359237: Aug 09 15:26:25.897 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798341 SkillGroupNum=12 } 8359238: Aug 09 15:26:25.897 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798341 8359239: Aug 09 15:26:25.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359240: Aug 09 15:26:25.897 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798341 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:25 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359241: Aug 09 15:26:25.897 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359242: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798342 SkillGroupNum=13 } 8359243: Aug 09 15:26:25.913 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798342 8359244: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359245: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798342 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359246: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359247: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798343 SkillGroupNum=14 } 8359248: Aug 09 15:26:25.913 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798343 8359249: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359250: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798343 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359251: Aug 09 15:26:25.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359252: Aug 09 15:26:25.929 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798344 SkillGroupNum=7 } 8359253: Aug 09 15:26:25.929 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798344 8359254: Aug 09 15:26:25.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359255: Aug 09 15:26:25.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798344 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359256: Aug 09 15:26:25.929 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359257: Aug 09 15:26:26.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601910, agentID=cangelini } 8359258: Aug 09 15:26:26.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359259: Aug 09 15:26:26.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601910, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359260: Aug 09 15:26:26.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359261: Aug 09 15:26:28.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601911 } 8359262: Aug 09 15:26:28.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359263: Aug 09 15:26:28.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601911 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359264: Aug 09 15:26:28.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359265: Aug 09 15:26:29.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601912, agentID=sbee } 8359266: Aug 09 15:26:29.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359267: Aug 09 15:26:29.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601912, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359268: Aug 09 15:26:29.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359269: Aug 09 15:26:30.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=400 } 8359270: Aug 09 15:26:30.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359271: Aug 09 15:26:30.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=400 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359272: Aug 09 15:26:30.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359273: Aug 09 15:26:30.444 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8359274: Aug 09 15:26:30.444 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8359275: Aug 09 15:26:30.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601913, agentID=jcalene } 8359276: Aug 09 15:26:30.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359277: Aug 09 15:26:30.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601913, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359278: Aug 09 15:26:30.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359279: Aug 09 15:26:33.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601914, agentID=mfoltz } 8359280: Aug 09 15:26:33.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359281: Aug 09 15:26:33.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601914, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359282: Aug 09 15:26:33.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359283: Aug 09 15:26:35.445 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8359284: Aug 09 15:26:35.445 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8359285: Aug 09 15:26:35.445 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8359286: Aug 09 15:26:35.445 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8359287: Aug 09 15:26:35.945 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798345 SkillGroupNum=10 } 8359288: Aug 09 15:26:35.945 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798345 8359289: Aug 09 15:26:35.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359290: Aug 09 15:26:35.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798345 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359291: Aug 09 15:26:35.945 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359292: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798346 SkillGroupNum=12 } 8359293: Aug 09 15:26:35.960 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798346 8359294: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359295: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798346 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:35 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359296: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359297: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798347 SkillGroupNum=13 } 8359298: Aug 09 15:26:35.960 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798347 8359299: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359300: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798347 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359301: Aug 09 15:26:35.960 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359302: Aug 09 15:26:35.976 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798348 SkillGroupNum=14 } 8359303: Aug 09 15:26:35.976 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798348 8359304: Aug 09 15:26:35.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359305: Aug 09 15:26:35.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798348 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359306: Aug 09 15:26:35.976 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359307: Aug 09 15:26:35.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798349 SkillGroupNum=7 } 8359308: Aug 09 15:26:35.991 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798349 8359309: Aug 09 15:26:35.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359310: Aug 09 15:26:35.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798349 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359311: Aug 09 15:26:35.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359312: Aug 09 15:26:37.007 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601915, agentID=cangelini } 8359313: Aug 09 15:26:37.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359314: Aug 09 15:26:37.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601915, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359315: Aug 09 15:26:37.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359316: Aug 09 15:26:40.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601916, agentID=sbee } 8359317: Aug 09 15:26:40.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359318: Aug 09 15:26:40.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601916, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359319: Aug 09 15:26:40.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359320: Aug 09 15:26:40.804 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601917, agentID=jcalene } 8359321: Aug 09 15:26:40.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359322: Aug 09 15:26:40.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601917, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359323: Aug 09 15:26:40.804 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359324: Aug 09 15:26:44.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601918, agentID=mfoltz } 8359325: Aug 09 15:26:44.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359326: Aug 09 15:26:44.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601918, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359327: Aug 09 15:26:44.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359328: Aug 09 15:26:44.851 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=456 } 8359329: Aug 09 15:26:44.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359330: Aug 09 15:26:44.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=456 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359331: Aug 09 15:26:44.851 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359332: Aug 09 15:26:45.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798350 SkillGroupNum=10 } 8359333: Aug 09 15:26:45.992 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798350 8359334: Aug 09 15:26:45.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359335: Aug 09 15:26:45.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798350 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359336: Aug 09 15:26:45.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359337: Aug 09 15:26:46.007 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798351 SkillGroupNum=12 } 8359338: Aug 09 15:26:46.007 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798351 8359339: Aug 09 15:26:46.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359340: Aug 09 15:26:46.007 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798351 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:46 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359341: Aug 09 15:26:46.007 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359342: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798352 SkillGroupNum=13 } 8359343: Aug 09 15:26:46.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798352 8359344: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359345: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798352 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359346: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359347: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798353 SkillGroupNum=14 } 8359348: Aug 09 15:26:46.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798353 8359349: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359350: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798353 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359351: Aug 09 15:26:46.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359352: Aug 09 15:26:46.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798354 SkillGroupNum=7 } 8359353: Aug 09 15:26:46.038 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798354 8359354: Aug 09 15:26:46.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359355: Aug 09 15:26:46.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798354 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359356: Aug 09 15:26:46.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359357: Aug 09 15:26:46.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1075 } 8359358: Aug 09 15:26:46.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359359: Aug 09 15:26:46.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1075 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359360: Aug 09 15:26:46.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359361: Aug 09 15:26:47.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601919, agentID=cangelini } 8359362: Aug 09 15:26:47.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359363: Aug 09 15:26:47.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601919, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359364: Aug 09 15:26:47.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359365: Aug 09 15:26:50.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54196 } 8359366: Aug 09 15:26:50.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359367: Aug 09 15:26:50.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54196 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359368: Aug 09 15:26:50.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359369: Aug 09 15:26:50.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601920, agentID=sbee } 8359370: Aug 09 15:26:50.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359371: Aug 09 15:26:50.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601920, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359372: Aug 09 15:26:50.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359373: Aug 09 15:26:50.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=608 } 8359374: Aug 09 15:26:50.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359375: Aug 09 15:26:50.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=608 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359376: Aug 09 15:26:50.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359377: Aug 09 15:26:51.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601921, agentID=jcalene } 8359378: Aug 09 15:26:51.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359379: Aug 09 15:26:51.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601921, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359380: Aug 09 15:26:51.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359381: Aug 09 15:26:53.085 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798355 } 8359382: Aug 09 15:26:53.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359383: Aug 09 15:26:53.085 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798355 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359384: Aug 09 15:26:53.085 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359385: Aug 09 15:26:54.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601922, agentID=mfoltz } 8359386: Aug 09 15:26:54.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359387: Aug 09 15:26:54.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601922, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359388: Aug 09 15:26:54.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359389: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798356 SkillGroupNum=10 } 8359390: Aug 09 15:26:56.054 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798356 8359391: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359392: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798356 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359393: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359394: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798357 SkillGroupNum=12 } 8359395: Aug 09 15:26:56.054 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798357 8359396: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359397: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798357 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:56 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359398: Aug 09 15:26:56.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359399: Aug 09 15:26:56.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798358 SkillGroupNum=13 } 8359400: Aug 09 15:26:56.070 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798358 8359401: Aug 09 15:26:56.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359402: Aug 09 15:26:56.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798358 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359403: Aug 09 15:26:56.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359404: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798359 SkillGroupNum=14 } 8359405: Aug 09 15:26:56.086 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798359 8359406: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359407: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798359 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359408: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359409: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798360 SkillGroupNum=7 } 8359410: Aug 09 15:26:56.086 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798360 8359411: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359412: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798360 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:26:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359413: Aug 09 15:26:56.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359414: Aug 09 15:26:57.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601923, agentID=cangelini } 8359415: Aug 09 15:26:57.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359416: Aug 09 15:26:57.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601923, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359417: Aug 09 15:26:57.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359418: Aug 09 15:26:58.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601924 } 8359419: Aug 09 15:26:58.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359420: Aug 09 15:26:58.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601924 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359421: Aug 09 15:26:58.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359422: Aug 09 15:27:00.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=401 } 8359423: Aug 09 15:27:00.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359424: Aug 09 15:27:00.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=401 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359425: Aug 09 15:27:00.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359426: Aug 09 15:27:00.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601925, agentID=sbee } 8359427: Aug 09 15:27:00.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359428: Aug 09 15:27:00.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601925, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359429: Aug 09 15:27:00.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359430: Aug 09 15:27:01.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601926, agentID=jcalene } 8359431: Aug 09 15:27:01.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359432: Aug 09 15:27:01.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601926, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359433: Aug 09 15:27:01.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359434: Aug 09 15:27:04.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601927, agentID=mfoltz } 8359435: Aug 09 15:27:04.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359436: Aug 09 15:27:04.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601927, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359437: Aug 09 15:27:04.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359438: Aug 09 15:27:06.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798361 SkillGroupNum=10 } 8359439: Aug 09 15:27:06.101 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798361 8359440: Aug 09 15:27:06.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359441: Aug 09 15:27:06.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798361 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359442: Aug 09 15:27:06.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359443: Aug 09 15:27:06.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798362 SkillGroupNum=12 } 8359444: Aug 09 15:27:06.117 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798362 8359445: Aug 09 15:27:06.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359446: Aug 09 15:27:06.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798362 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:06 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359447: Aug 09 15:27:06.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359448: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798363 SkillGroupNum=13 } 8359449: Aug 09 15:27:06.133 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798363 8359450: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359451: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798363 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359452: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359453: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798364 SkillGroupNum=14 } 8359454: Aug 09 15:27:06.133 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798364 8359455: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359456: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798364 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359457: Aug 09 15:27:06.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359458: Aug 09 15:27:06.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798365 SkillGroupNum=7 } 8359459: Aug 09 15:27:06.148 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798365 8359460: Aug 09 15:27:06.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359461: Aug 09 15:27:06.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798365 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359462: Aug 09 15:27:06.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359463: Aug 09 15:27:07.289 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544027289 8359464: Aug 09 15:27:07.289 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544027289 done. 8359465: Aug 09 15:27:07.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601928, agentID=cangelini } 8359466: Aug 09 15:27:07.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359467: Aug 09 15:27:07.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601928, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359468: Aug 09 15:27:07.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359469: Aug 09 15:27:10.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601929, agentID=sbee } 8359470: Aug 09 15:27:10.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359471: Aug 09 15:27:10.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601929, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359472: Aug 09 15:27:10.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359473: Aug 09 15:27:11.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601930, agentID=jcalene } 8359474: Aug 09 15:27:11.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359475: Aug 09 15:27:11.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601930, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359476: Aug 09 15:27:11.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359477: Aug 09 15:27:14.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601931, agentID=mfoltz } 8359478: Aug 09 15:27:14.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359479: Aug 09 15:27:14.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601931, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359480: Aug 09 15:27:14.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359481: Aug 09 15:27:14.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=457 } 8359482: Aug 09 15:27:14.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359483: Aug 09 15:27:14.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=457 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359484: Aug 09 15:27:14.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359485: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798366 SkillGroupNum=10 } 8359486: Aug 09 15:27:16.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798366 8359487: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359488: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798366 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359489: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359490: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798367 SkillGroupNum=12 } 8359491: Aug 09 15:27:16.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798367 8359492: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359493: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798367 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:16 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359494: Aug 09 15:27:16.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359495: Aug 09 15:27:16.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798368 SkillGroupNum=13 } 8359496: Aug 09 15:27:16.180 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798368 8359497: Aug 09 15:27:16.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359498: Aug 09 15:27:16.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798368 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359499: Aug 09 15:27:16.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359500: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798369 SkillGroupNum=14 } 8359501: Aug 09 15:27:16.195 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798369 8359502: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359503: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798369 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359504: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359505: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798370 SkillGroupNum=7 } 8359506: Aug 09 15:27:16.195 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798370 8359507: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359508: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798370 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359509: Aug 09 15:27:16.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359510: Aug 09 15:27:16.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1076 } 8359511: Aug 09 15:27:16.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359512: Aug 09 15:27:16.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1076 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359513: Aug 09 15:27:16.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359514: Aug 09 15:27:17.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601932, agentID=cangelini } 8359515: Aug 09 15:27:17.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359516: Aug 09 15:27:17.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601932, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359517: Aug 09 15:27:17.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359518: Aug 09 15:27:20.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54197 } 8359519: Aug 09 15:27:20.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359520: Aug 09 15:27:20.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54197 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359521: Aug 09 15:27:20.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359522: Aug 09 15:27:20.602 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=609 } 8359523: Aug 09 15:27:20.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359524: Aug 09 15:27:20.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=609 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359525: Aug 09 15:27:20.602 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359526: Aug 09 15:27:20.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601933, agentID=sbee } 8359527: Aug 09 15:27:20.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359528: Aug 09 15:27:20.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601933, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359529: Aug 09 15:27:20.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359530: Aug 09 15:27:21.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601934, agentID=jcalene } 8359531: Aug 09 15:27:21.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359532: Aug 09 15:27:21.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601934, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359533: Aug 09 15:27:21.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359534: Aug 09 15:27:23.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798371 } 8359535: Aug 09 15:27:23.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359536: Aug 09 15:27:23.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798371 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359537: Aug 09 15:27:23.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359538: Aug 09 15:27:24.977 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601935, agentID=mfoltz } 8359539: Aug 09 15:27:24.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359540: Aug 09 15:27:24.977 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601935, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359541: Aug 09 15:27:24.977 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359542: Aug 09 15:27:26.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798372 SkillGroupNum=10 } 8359543: Aug 09 15:27:26.211 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798372 8359544: Aug 09 15:27:26.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359545: Aug 09 15:27:26.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798372 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359546: Aug 09 15:27:26.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359547: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798373 SkillGroupNum=12 } 8359548: Aug 09 15:27:26.227 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798373 8359549: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359550: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798373 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:26 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359551: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359552: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798374 SkillGroupNum=13 } 8359553: Aug 09 15:27:26.227 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798374 8359554: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359555: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798374 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359556: Aug 09 15:27:26.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359557: Aug 09 15:27:26.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798375 SkillGroupNum=14 } 8359558: Aug 09 15:27:26.242 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798375 8359559: Aug 09 15:27:26.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359560: Aug 09 15:27:26.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798375 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359561: Aug 09 15:27:26.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359562: Aug 09 15:27:26.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798376 SkillGroupNum=7 } 8359563: Aug 09 15:27:26.258 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798376 8359564: Aug 09 15:27:26.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359565: Aug 09 15:27:26.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798376 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359566: Aug 09 15:27:26.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359567: Aug 09 15:27:28.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601936, agentID=cangelini } 8359568: Aug 09 15:27:28.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359569: Aug 09 15:27:28.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601936, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359570: Aug 09 15:27:28.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359571: Aug 09 15:27:28.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601937 } 8359572: Aug 09 15:27:28.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359573: Aug 09 15:27:28.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601937 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359574: Aug 09 15:27:28.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359575: Aug 09 15:27:30.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=402 } 8359576: Aug 09 15:27:30.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359577: Aug 09 15:27:30.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=402 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359578: Aug 09 15:27:30.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359579: Aug 09 15:27:31.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601938, agentID=sbee } 8359580: Aug 09 15:27:31.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359581: Aug 09 15:27:31.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601938, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359582: Aug 09 15:27:31.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359583: Aug 09 15:27:32.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601939, agentID=jcalene } 8359584: Aug 09 15:27:32.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359585: Aug 09 15:27:32.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601939, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359586: Aug 09 15:27:32.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359587: Aug 09 15:27:35.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601940, agentID=mfoltz } 8359588: Aug 09 15:27:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359589: Aug 09 15:27:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601940, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359590: Aug 09 15:27:35.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359591: Aug 09 15:27:35.446 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8359592: Aug 09 15:27:35.446 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8359593: Aug 09 15:27:36.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798377 SkillGroupNum=10 } 8359594: Aug 09 15:27:36.258 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798377 8359595: Aug 09 15:27:36.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359596: Aug 09 15:27:36.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798377 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359597: Aug 09 15:27:36.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359598: Aug 09 15:27:36.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798378 SkillGroupNum=12 } 8359599: Aug 09 15:27:36.274 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798378 8359600: Aug 09 15:27:36.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359601: Aug 09 15:27:36.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798378 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:36 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359602: Aug 09 15:27:36.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359603: Aug 09 15:27:36.289 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798379 SkillGroupNum=13 } 8359604: Aug 09 15:27:36.289 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798379 8359605: Aug 09 15:27:36.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359606: Aug 09 15:27:36.289 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798379 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359607: Aug 09 15:27:36.289 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359608: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798380 SkillGroupNum=14 } 8359609: Aug 09 15:27:36.305 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798380 8359610: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359611: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798380 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359612: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359613: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798381 SkillGroupNum=7 } 8359614: Aug 09 15:27:36.305 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798381 8359615: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359616: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798381 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359617: Aug 09 15:27:36.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359618: Aug 09 15:27:38.524 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601941, agentID=cangelini } 8359619: Aug 09 15:27:38.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359620: Aug 09 15:27:38.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601941, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359621: Aug 09 15:27:38.524 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359622: Aug 09 15:27:40.446 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8359623: Aug 09 15:27:40.446 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8359624: Aug 09 15:27:40.446 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8359625: Aug 09 15:27:40.446 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8359626: Aug 09 15:27:41.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601942, agentID=sbee } 8359627: Aug 09 15:27:41.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359628: Aug 09 15:27:41.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601942, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359629: Aug 09 15:27:41.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359630: Aug 09 15:27:42.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601943, agentID=jcalene } 8359631: Aug 09 15:27:42.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359632: Aug 09 15:27:42.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601943, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359633: Aug 09 15:27:42.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359634: Aug 09 15:27:44.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=458 } 8359635: Aug 09 15:27:44.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359636: Aug 09 15:27:44.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=458 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359637: Aug 09 15:27:44.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359638: Aug 09 15:27:45.524 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601944, agentID=mfoltz } 8359639: Aug 09 15:27:45.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359640: Aug 09 15:27:45.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601944, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359641: Aug 09 15:27:45.524 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359642: Aug 09 15:27:46.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798382 SkillGroupNum=10 } 8359643: Aug 09 15:27:46.321 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798382 8359644: Aug 09 15:27:46.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359645: Aug 09 15:27:46.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798382 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359646: Aug 09 15:27:46.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359647: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798383 SkillGroupNum=12 } 8359648: Aug 09 15:27:46.336 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798383 8359649: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359650: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798383 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:46 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359651: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359652: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798384 SkillGroupNum=13 } 8359653: Aug 09 15:27:46.336 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798384 8359654: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359655: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798384 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359656: Aug 09 15:27:46.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359657: Aug 09 15:27:46.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798385 SkillGroupNum=14 } 8359658: Aug 09 15:27:46.352 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798385 8359659: Aug 09 15:27:46.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359660: Aug 09 15:27:46.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798385 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359661: Aug 09 15:27:46.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359662: Aug 09 15:27:46.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798386 SkillGroupNum=7 } 8359663: Aug 09 15:27:46.368 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798386 8359664: Aug 09 15:27:46.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359665: Aug 09 15:27:46.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798386 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359666: Aug 09 15:27:46.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359667: Aug 09 15:27:46.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1077 } 8359668: Aug 09 15:27:46.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359669: Aug 09 15:27:46.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1077 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359670: Aug 09 15:27:46.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359671: Aug 09 15:27:48.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601945, agentID=cangelini } 8359672: Aug 09 15:27:48.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359673: Aug 09 15:27:48.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601945, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359674: Aug 09 15:27:48.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359675: Aug 09 15:27:50.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54198 } 8359676: Aug 09 15:27:50.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359677: Aug 09 15:27:50.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54198 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359678: Aug 09 15:27:50.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359679: Aug 09 15:27:50.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=610 } 8359680: Aug 09 15:27:50.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359681: Aug 09 15:27:50.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=610 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359682: Aug 09 15:27:50.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359683: Aug 09 15:27:51.555 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601946, agentID=sbee } 8359684: Aug 09 15:27:51.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359685: Aug 09 15:27:51.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601946, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359686: Aug 09 15:27:51.555 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359687: Aug 09 15:27:52.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601947, agentID=jcalene } 8359688: Aug 09 15:27:52.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359689: Aug 09 15:27:52.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601947, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359690: Aug 09 15:27:52.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359691: Aug 09 15:27:53.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798387 } 8359692: Aug 09 15:27:53.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359693: Aug 09 15:27:53.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798387 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359694: Aug 09 15:27:53.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359695: Aug 09 15:27:55.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601948, agentID=mfoltz } 8359696: Aug 09 15:27:55.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359697: Aug 09 15:27:55.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601948, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359698: Aug 09 15:27:55.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359699: Aug 09 15:27:56.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798388 SkillGroupNum=10 } 8359700: Aug 09 15:27:56.368 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798388 8359701: Aug 09 15:27:56.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359702: Aug 09 15:27:56.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798388 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359703: Aug 09 15:27:56.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359704: Aug 09 15:27:56.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798389 SkillGroupNum=12 } 8359705: Aug 09 15:27:56.384 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798389 8359706: Aug 09 15:27:56.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359707: Aug 09 15:27:56.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798389 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:56 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359708: Aug 09 15:27:56.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359709: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798390 SkillGroupNum=13 } 8359710: Aug 09 15:27:56.399 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798390 8359711: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359712: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798390 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359713: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359714: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798391 SkillGroupNum=14 } 8359715: Aug 09 15:27:56.399 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798391 8359716: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359717: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798391 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359718: Aug 09 15:27:56.399 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359719: Aug 09 15:27:56.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798392 SkillGroupNum=7 } 8359720: Aug 09 15:27:56.415 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798392 8359721: Aug 09 15:27:56.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359722: Aug 09 15:27:56.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798392 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:27:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359723: Aug 09 15:27:56.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359724: Aug 09 15:27:58.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601949 } 8359725: Aug 09 15:27:58.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359726: Aug 09 15:27:58.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601949 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359727: Aug 09 15:27:58.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359728: Aug 09 15:27:58.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601950, agentID=cangelini } 8359729: Aug 09 15:27:58.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359730: Aug 09 15:27:58.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601950, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359731: Aug 09 15:27:58.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359732: Aug 09 15:28:00.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=403 } 8359733: Aug 09 15:28:00.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359734: Aug 09 15:28:00.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=403 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359735: Aug 09 15:28:00.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359736: Aug 09 15:28:01.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601951, agentID=sbee } 8359737: Aug 09 15:28:01.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359738: Aug 09 15:28:01.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601951, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359739: Aug 09 15:28:01.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359740: Aug 09 15:28:02.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601952, agentID=jcalene } 8359741: Aug 09 15:28:02.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359742: Aug 09 15:28:02.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601952, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359743: Aug 09 15:28:02.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359744: Aug 09 15:28:05.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601953, agentID=mfoltz } 8359745: Aug 09 15:28:05.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359746: Aug 09 15:28:05.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601953, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359747: Aug 09 15:28:05.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359748: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798393 SkillGroupNum=10 } 8359749: Aug 09 15:28:06.431 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798393 8359750: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359751: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798393 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359752: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359753: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798394 SkillGroupNum=12 } 8359754: Aug 09 15:28:06.431 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798394 8359755: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359756: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798394 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:06 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359757: Aug 09 15:28:06.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359758: Aug 09 15:28:06.446 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798395 SkillGroupNum=13 } 8359759: Aug 09 15:28:06.446 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798395 8359760: Aug 09 15:28:06.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359761: Aug 09 15:28:06.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798395 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359762: Aug 09 15:28:06.446 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359763: Aug 09 15:28:06.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798396 SkillGroupNum=14 } 8359764: Aug 09 15:28:06.462 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798396 8359765: Aug 09 15:28:06.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359766: Aug 09 15:28:06.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798396 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359767: Aug 09 15:28:06.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359768: Aug 09 15:28:06.477 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798397 SkillGroupNum=7 } 8359769: Aug 09 15:28:06.477 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798397 8359770: Aug 09 15:28:06.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359771: Aug 09 15:28:06.477 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798397 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359772: Aug 09 15:28:06.477 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359773: Aug 09 15:28:09.212 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601954, agentID=cangelini } 8359774: Aug 09 15:28:09.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359775: Aug 09 15:28:09.212 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601954, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359776: Aug 09 15:28:09.212 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359777: Aug 09 15:28:11.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601955, agentID=sbee } 8359778: Aug 09 15:28:11.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359779: Aug 09 15:28:11.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601955, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359780: Aug 09 15:28:11.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359781: Aug 09 15:28:12.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601956, agentID=jcalene } 8359782: Aug 09 15:28:12.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359783: Aug 09 15:28:12.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601956, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359784: Aug 09 15:28:12.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359785: Aug 09 15:28:14.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=459 } 8359786: Aug 09 15:28:14.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359787: Aug 09 15:28:14.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=459 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359788: Aug 09 15:28:14.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359789: Aug 09 15:28:16.228 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601957, agentID=mfoltz } 8359790: Aug 09 15:28:16.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359791: Aug 09 15:28:16.228 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601957, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359792: Aug 09 15:28:16.228 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359793: Aug 09 15:28:16.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798398 SkillGroupNum=10 } 8359794: Aug 09 15:28:16.478 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798398 8359795: Aug 09 15:28:16.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359796: Aug 09 15:28:16.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798398 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359797: Aug 09 15:28:16.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359798: Aug 09 15:28:16.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798399 SkillGroupNum=12 } 8359799: Aug 09 15:28:16.493 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798399 8359800: Aug 09 15:28:16.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359801: Aug 09 15:28:16.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798399 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:16 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359802: Aug 09 15:28:16.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359803: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798400 SkillGroupNum=13 } 8359804: Aug 09 15:28:16.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798400 8359805: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359806: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798400 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359807: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359808: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798401 SkillGroupNum=14 } 8359809: Aug 09 15:28:16.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798401 8359810: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359811: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798401 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359812: Aug 09 15:28:16.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359813: Aug 09 15:28:16.525 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798402 SkillGroupNum=7 } 8359814: Aug 09 15:28:16.525 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798402 8359815: Aug 09 15:28:16.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359816: Aug 09 15:28:16.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798402 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359817: Aug 09 15:28:16.525 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359818: Aug 09 15:28:16.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1078 } 8359819: Aug 09 15:28:16.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359820: Aug 09 15:28:16.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1078 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359821: Aug 09 15:28:16.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359822: Aug 09 15:28:19.556 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601958, agentID=cangelini } 8359823: Aug 09 15:28:19.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359824: Aug 09 15:28:19.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601958, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359825: Aug 09 15:28:19.556 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359826: Aug 09 15:28:20.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54199 } 8359827: Aug 09 15:28:20.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359828: Aug 09 15:28:20.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54199 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359829: Aug 09 15:28:20.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359830: Aug 09 15:28:20.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=611 } 8359831: Aug 09 15:28:20.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359832: Aug 09 15:28:20.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=611 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359833: Aug 09 15:28:20.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359834: Aug 09 15:28:22.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601959, agentID=sbee } 8359835: Aug 09 15:28:22.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359836: Aug 09 15:28:22.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601959, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359837: Aug 09 15:28:22.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359838: Aug 09 15:28:23.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798403 } 8359839: Aug 09 15:28:23.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359840: Aug 09 15:28:23.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798403 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359841: Aug 09 15:28:23.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359842: Aug 09 15:28:23.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601960, agentID=jcalene } 8359843: Aug 09 15:28:23.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359844: Aug 09 15:28:23.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601960, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359845: Aug 09 15:28:23.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359846: Aug 09 15:28:26.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601961, agentID=mfoltz } 8359847: Aug 09 15:28:26.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359848: Aug 09 15:28:26.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601961, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359849: Aug 09 15:28:26.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359850: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798404 SkillGroupNum=10 } 8359851: Aug 09 15:28:26.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798404 8359852: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359853: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798404 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359854: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359855: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798405 SkillGroupNum=12 } 8359856: Aug 09 15:28:26.540 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798405 8359857: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359858: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798405 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:26 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359859: Aug 09 15:28:26.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359860: Aug 09 15:28:26.556 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798406 SkillGroupNum=13 } 8359861: Aug 09 15:28:26.556 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798406 8359862: Aug 09 15:28:26.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359863: Aug 09 15:28:26.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798406 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359864: Aug 09 15:28:26.556 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359865: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798407 SkillGroupNum=14 } 8359866: Aug 09 15:28:26.572 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798407 8359867: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359868: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798407 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359869: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359870: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798408 SkillGroupNum=7 } 8359871: Aug 09 15:28:26.572 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798408 8359872: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359873: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798408 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359874: Aug 09 15:28:26.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359875: Aug 09 15:28:28.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601962 } 8359876: Aug 09 15:28:28.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359877: Aug 09 15:28:28.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601962 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359878: Aug 09 15:28:28.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359879: Aug 09 15:28:29.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601963, agentID=cangelini } 8359880: Aug 09 15:28:29.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359881: Aug 09 15:28:29.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601963, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359882: Aug 09 15:28:29.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359883: Aug 09 15:28:30.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=404 } 8359884: Aug 09 15:28:30.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359885: Aug 09 15:28:30.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=404 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359886: Aug 09 15:28:30.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8359887: Aug 09 15:28:32.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601964, agentID=sbee } 8359888: Aug 09 15:28:32.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359889: Aug 09 15:28:32.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601964, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359890: Aug 09 15:28:32.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359891: Aug 09 15:28:33.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601965, agentID=jcalene } 8359892: Aug 09 15:28:33.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359893: Aug 09 15:28:33.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601965, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359894: Aug 09 15:28:33.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359895: Aug 09 15:28:36.587 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798409 SkillGroupNum=10 } 8359896: Aug 09 15:28:36.587 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798409 8359897: Aug 09 15:28:36.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359898: Aug 09 15:28:36.587 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798409 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359899: Aug 09 15:28:36.587 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359900: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798410 SkillGroupNum=12 } 8359901: Aug 09 15:28:36.603 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798410 8359902: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359903: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798410 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:36 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359904: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359905: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798411 SkillGroupNum=13 } 8359906: Aug 09 15:28:36.603 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798411 8359907: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359908: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798411 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359909: Aug 09 15:28:36.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359910: Aug 09 15:28:36.619 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798412 SkillGroupNum=14 } 8359911: Aug 09 15:28:36.619 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798412 8359912: Aug 09 15:28:36.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359913: Aug 09 15:28:36.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798412 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359914: Aug 09 15:28:36.619 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359915: Aug 09 15:28:36.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798413 SkillGroupNum=7 } 8359916: Aug 09 15:28:36.634 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798413 8359917: Aug 09 15:28:36.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359918: Aug 09 15:28:36.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798413 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359919: Aug 09 15:28:36.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359920: Aug 09 15:28:36.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601966, agentID=mfoltz } 8359921: Aug 09 15:28:36.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359922: Aug 09 15:28:36.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601966, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359923: Aug 09 15:28:36.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359924: Aug 09 15:28:40.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601967, agentID=cangelini } 8359925: Aug 09 15:28:40.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359926: Aug 09 15:28:40.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601967, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359927: Aug 09 15:28:40.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359928: Aug 09 15:28:40.447 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8359929: Aug 09 15:28:40.447 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8359930: Aug 09 15:28:42.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601968, agentID=sbee } 8359931: Aug 09 15:28:42.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359932: Aug 09 15:28:42.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601968, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359933: Aug 09 15:28:42.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359934: Aug 09 15:28:43.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601969, agentID=jcalene } 8359935: Aug 09 15:28:43.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359936: Aug 09 15:28:43.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601969, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359937: Aug 09 15:28:43.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359938: Aug 09 15:28:44.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=460 } 8359939: Aug 09 15:28:44.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359940: Aug 09 15:28:44.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=460 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359941: Aug 09 15:28:44.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8359942: Aug 09 15:28:45.447 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8359943: Aug 09 15:28:45.447 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8359944: Aug 09 15:28:45.447 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8359945: Aug 09 15:28:45.447 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8359946: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798414 SkillGroupNum=10 } 8359947: Aug 09 15:28:46.650 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798414 8359948: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359949: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798414 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359950: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359951: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798415 SkillGroupNum=12 } 8359952: Aug 09 15:28:46.650 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798415 8359953: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359954: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798415 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:46 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359955: Aug 09 15:28:46.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359956: Aug 09 15:28:46.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798416 SkillGroupNum=13 } 8359957: Aug 09 15:28:46.666 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798416 8359958: Aug 09 15:28:46.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359959: Aug 09 15:28:46.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798416 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359960: Aug 09 15:28:46.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359961: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798417 SkillGroupNum=14 } 8359962: Aug 09 15:28:46.681 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798417 8359963: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359964: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798417 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359965: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359966: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798418 SkillGroupNum=7 } 8359967: Aug 09 15:28:46.681 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798418 8359968: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8359969: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798418 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359970: Aug 09 15:28:46.681 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359971: Aug 09 15:28:46.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1079 } 8359972: Aug 09 15:28:46.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359973: Aug 09 15:28:46.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1079 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359974: Aug 09 15:28:46.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8359975: Aug 09 15:28:47.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601970, agentID=mfoltz } 8359976: Aug 09 15:28:47.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359977: Aug 09 15:28:47.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601970, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359978: Aug 09 15:28:47.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359979: Aug 09 15:28:50.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54200 } 8359980: Aug 09 15:28:50.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359981: Aug 09 15:28:50.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54200 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359982: Aug 09 15:28:50.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8359983: Aug 09 15:28:50.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601971, agentID=cangelini } 8359984: Aug 09 15:28:50.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359985: Aug 09 15:28:50.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601971, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359986: Aug 09 15:28:50.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359987: Aug 09 15:28:50.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=612 } 8359988: Aug 09 15:28:50.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359989: Aug 09 15:28:50.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=612 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359990: Aug 09 15:28:50.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8359991: Aug 09 15:28:52.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601972, agentID=sbee } 8359992: Aug 09 15:28:52.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8359993: Aug 09 15:28:52.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601972, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359994: Aug 09 15:28:52.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8359995: Aug 09 15:28:53.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798419 } 8359996: Aug 09 15:28:53.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8359997: Aug 09 15:28:53.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798419 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359998: Aug 09 15:28:53.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8359999: Aug 09 15:28:54.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601973, agentID=jcalene } 8360000: Aug 09 15:28:54.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360001: Aug 09 15:28:54.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601973, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360002: Aug 09 15:28:54.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360003: Aug 09 15:28:56.697 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798420 SkillGroupNum=10 } 8360004: Aug 09 15:28:56.697 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798420 8360005: Aug 09 15:28:56.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360006: Aug 09 15:28:56.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798420 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360007: Aug 09 15:28:56.697 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360008: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798421 SkillGroupNum=12 } 8360009: Aug 09 15:28:56.713 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798421 8360010: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360011: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798421 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:56 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360012: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360013: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798422 SkillGroupNum=13 } 8360014: Aug 09 15:28:56.713 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798422 8360015: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360016: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798422 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360017: Aug 09 15:28:56.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360018: Aug 09 15:28:56.728 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798423 SkillGroupNum=14 } 8360019: Aug 09 15:28:56.728 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798423 8360020: Aug 09 15:28:56.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360021: Aug 09 15:28:56.728 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798423 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360022: Aug 09 15:28:56.728 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360023: Aug 09 15:28:56.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798424 SkillGroupNum=7 } 8360024: Aug 09 15:28:56.744 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798424 8360025: Aug 09 15:28:56.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360026: Aug 09 15:28:56.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798424 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:28:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360027: Aug 09 15:28:56.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360028: Aug 09 15:28:57.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601974, agentID=mfoltz } 8360029: Aug 09 15:28:57.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360030: Aug 09 15:28:57.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601974, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360031: Aug 09 15:28:57.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360032: Aug 09 15:28:58.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601975 } 8360033: Aug 09 15:28:58.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360034: Aug 09 15:28:58.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601975 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360035: Aug 09 15:28:58.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360036: Aug 09 15:29:00.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=405 } 8360037: Aug 09 15:29:00.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360038: Aug 09 15:29:00.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=405 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360039: Aug 09 15:29:00.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360040: Aug 09 15:29:00.494 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601976, agentID=cangelini } 8360041: Aug 09 15:29:00.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360042: Aug 09 15:29:00.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601976, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360043: Aug 09 15:29:00.494 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360044: Aug 09 15:29:03.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601977, agentID=sbee } 8360045: Aug 09 15:29:03.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360046: Aug 09 15:29:03.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601977, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360047: Aug 09 15:29:03.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360048: Aug 09 15:29:04.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601978, agentID=jcalene } 8360049: Aug 09 15:29:04.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360050: Aug 09 15:29:04.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601978, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360051: Aug 09 15:29:04.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360052: Aug 09 15:29:06.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798425 SkillGroupNum=10 } 8360053: Aug 09 15:29:06.744 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798425 8360054: Aug 09 15:29:06.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360055: Aug 09 15:29:06.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798425 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360056: Aug 09 15:29:06.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360057: Aug 09 15:29:06.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798426 SkillGroupNum=12 } 8360058: Aug 09 15:29:06.760 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798426 8360059: Aug 09 15:29:06.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360060: Aug 09 15:29:06.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798426 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:06 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360061: Aug 09 15:29:06.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360062: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798427 SkillGroupNum=13 } 8360063: Aug 09 15:29:06.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798427 8360064: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360065: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798427 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360066: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360067: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798428 SkillGroupNum=14 } 8360068: Aug 09 15:29:06.775 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798428 8360069: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360070: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798428 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360071: Aug 09 15:29:06.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360072: Aug 09 15:29:06.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798429 SkillGroupNum=7 } 8360073: Aug 09 15:29:06.791 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798429 8360074: Aug 09 15:29:06.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360075: Aug 09 15:29:06.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798429 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360076: Aug 09 15:29:06.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360077: Aug 09 15:29:07.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601979, agentID=mfoltz } 8360078: Aug 09 15:29:07.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360079: Aug 09 15:29:07.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601979, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360080: Aug 09 15:29:07.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360081: Aug 09 15:29:10.729 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601980, agentID=cangelini } 8360082: Aug 09 15:29:10.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360083: Aug 09 15:29:10.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601980, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360084: Aug 09 15:29:10.729 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360085: Aug 09 15:29:13.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601981, agentID=sbee } 8360086: Aug 09 15:29:13.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360087: Aug 09 15:29:13.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601981, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360088: Aug 09 15:29:13.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360089: Aug 09 15:29:14.510 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601982, agentID=jcalene } 8360090: Aug 09 15:29:14.510 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360091: Aug 09 15:29:14.510 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601982, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360092: Aug 09 15:29:14.510 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360093: Aug 09 15:29:14.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=461 } 8360094: Aug 09 15:29:14.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360095: Aug 09 15:29:14.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=461 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360096: Aug 09 15:29:14.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360097: Aug 09 15:29:16.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798430 SkillGroupNum=10 } 8360098: Aug 09 15:29:16.807 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798430 8360099: Aug 09 15:29:16.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360100: Aug 09 15:29:16.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798430 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360101: Aug 09 15:29:16.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360102: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798431 SkillGroupNum=12 } 8360103: Aug 09 15:29:16.823 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798431 8360104: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360105: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798431 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:16 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360106: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360107: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798432 SkillGroupNum=13 } 8360108: Aug 09 15:29:16.823 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798432 8360109: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360110: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798432 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360111: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360112: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1080 } 8360113: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360114: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1080 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360115: Aug 09 15:29:16.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360116: Aug 09 15:29:16.838 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798433 SkillGroupNum=14 } 8360117: Aug 09 15:29:16.838 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798433 8360118: Aug 09 15:29:16.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360119: Aug 09 15:29:16.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798433 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360120: Aug 09 15:29:16.838 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360121: Aug 09 15:29:16.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798434 SkillGroupNum=7 } 8360122: Aug 09 15:29:16.854 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798434 8360123: Aug 09 15:29:16.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360124: Aug 09 15:29:16.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798434 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360125: Aug 09 15:29:16.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360126: Aug 09 15:29:17.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601983, agentID=mfoltz } 8360127: Aug 09 15:29:17.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360128: Aug 09 15:29:17.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601983, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360129: Aug 09 15:29:17.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360130: Aug 09 15:29:20.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54201 } 8360131: Aug 09 15:29:20.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360132: Aug 09 15:29:20.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54201 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360133: Aug 09 15:29:20.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360134: Aug 09 15:29:20.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=613 } 8360135: Aug 09 15:29:20.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360136: Aug 09 15:29:20.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=613 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360137: Aug 09 15:29:20.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360138: Aug 09 15:29:21.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601984, agentID=cangelini } 8360139: Aug 09 15:29:21.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360140: Aug 09 15:29:21.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601984, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360141: Aug 09 15:29:21.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360142: Aug 09 15:29:23.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798435 } 8360143: Aug 09 15:29:23.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360144: Aug 09 15:29:23.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798435 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360145: Aug 09 15:29:23.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360146: Aug 09 15:29:23.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601985, agentID=sbee } 8360147: Aug 09 15:29:23.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360148: Aug 09 15:29:23.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601985, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360149: Aug 09 15:29:23.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360150: Aug 09 15:29:24.745 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601986, agentID=jcalene } 8360151: Aug 09 15:29:24.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360152: Aug 09 15:29:24.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601986, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360153: Aug 09 15:29:24.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360154: Aug 09 15:29:26.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798436 SkillGroupNum=10 } 8360155: Aug 09 15:29:26.854 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798436 8360156: Aug 09 15:29:26.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360157: Aug 09 15:29:26.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798436 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360158: Aug 09 15:29:26.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360159: Aug 09 15:29:26.870 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798437 SkillGroupNum=12 } 8360160: Aug 09 15:29:26.870 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798437 8360161: Aug 09 15:29:26.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360162: Aug 09 15:29:26.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798437 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:26 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360163: Aug 09 15:29:26.870 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360164: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798438 SkillGroupNum=13 } 8360165: Aug 09 15:29:26.885 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798438 8360166: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360167: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798438 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360168: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360169: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798439 SkillGroupNum=14 } 8360170: Aug 09 15:29:26.885 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798439 8360171: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360172: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798439 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360173: Aug 09 15:29:26.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360174: Aug 09 15:29:26.901 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798440 SkillGroupNum=7 } 8360175: Aug 09 15:29:26.901 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798440 8360176: Aug 09 15:29:26.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360177: Aug 09 15:29:26.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798440 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360178: Aug 09 15:29:26.901 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360179: Aug 09 15:29:27.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601987, agentID=mfoltz } 8360180: Aug 09 15:29:27.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360181: Aug 09 15:29:27.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601987, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360182: Aug 09 15:29:27.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360183: Aug 09 15:29:28.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=601988 } 8360184: Aug 09 15:29:28.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360185: Aug 09 15:29:28.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=601988 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360186: Aug 09 15:29:28.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360187: Aug 09 15:29:30.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=406 } 8360188: Aug 09 15:29:30.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360189: Aug 09 15:29:30.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=406 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360190: Aug 09 15:29:30.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360191: Aug 09 15:29:31.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601989, agentID=cangelini } 8360192: Aug 09 15:29:31.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360193: Aug 09 15:29:31.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601989, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360194: Aug 09 15:29:31.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360195: Aug 09 15:29:33.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601990, agentID=sbee } 8360196: Aug 09 15:29:33.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360197: Aug 09 15:29:33.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601990, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360198: Aug 09 15:29:33.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360199: Aug 09 15:29:34.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601991, agentID=jcalene } 8360200: Aug 09 15:29:34.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360201: Aug 09 15:29:34.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601991, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360202: Aug 09 15:29:34.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360203: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798441 SkillGroupNum=10 } 8360204: Aug 09 15:29:36.917 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798441 8360205: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360206: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798441 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360207: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360208: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798442 SkillGroupNum=12 } 8360209: Aug 09 15:29:36.917 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798442 8360210: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360211: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798442 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:36 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360212: Aug 09 15:29:36.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360213: Aug 09 15:29:36.932 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798443 SkillGroupNum=13 } 8360214: Aug 09 15:29:36.932 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798443 8360215: Aug 09 15:29:36.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360216: Aug 09 15:29:36.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798443 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360217: Aug 09 15:29:36.932 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360218: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798444 SkillGroupNum=14 } 8360219: Aug 09 15:29:36.948 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798444 8360220: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360221: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798444 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360222: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360223: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798445 SkillGroupNum=7 } 8360224: Aug 09 15:29:36.948 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798445 8360225: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360226: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798445 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360227: Aug 09 15:29:36.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360228: Aug 09 15:29:38.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601992, agentID=mfoltz } 8360229: Aug 09 15:29:38.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360230: Aug 09 15:29:38.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601992, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360231: Aug 09 15:29:38.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360232: Aug 09 15:29:41.526 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601993, agentID=cangelini } 8360233: Aug 09 15:29:41.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360234: Aug 09 15:29:41.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601993, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360235: Aug 09 15:29:41.526 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360236: Aug 09 15:29:43.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601994, agentID=sbee } 8360237: Aug 09 15:29:43.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360238: Aug 09 15:29:43.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601994, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360239: Aug 09 15:29:43.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360240: Aug 09 15:29:44.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=462 } 8360241: Aug 09 15:29:44.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360242: Aug 09 15:29:44.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=462 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360243: Aug 09 15:29:44.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360244: Aug 09 15:29:45.198 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601995, agentID=jcalene } 8360245: Aug 09 15:29:45.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360246: Aug 09 15:29:45.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601995, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360247: Aug 09 15:29:45.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360248: Aug 09 15:29:45.448 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8360249: Aug 09 15:29:45.448 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8360250: Aug 09 15:29:46.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1081 } 8360251: Aug 09 15:29:46.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360252: Aug 09 15:29:46.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1081 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360253: Aug 09 15:29:46.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360254: Aug 09 15:29:46.964 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798446 SkillGroupNum=10 } 8360255: Aug 09 15:29:46.964 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798446 8360256: Aug 09 15:29:46.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360257: Aug 09 15:29:46.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798446 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360258: Aug 09 15:29:46.964 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360259: Aug 09 15:29:46.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798447 SkillGroupNum=12 } 8360260: Aug 09 15:29:46.979 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798447 8360261: Aug 09 15:29:46.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360262: Aug 09 15:29:46.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798447 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:46 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360263: Aug 09 15:29:46.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360264: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798448 SkillGroupNum=13 } 8360265: Aug 09 15:29:46.995 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798448 8360266: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360267: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798448 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360268: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360269: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798449 SkillGroupNum=14 } 8360270: Aug 09 15:29:46.995 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798449 8360271: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360272: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798449 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360273: Aug 09 15:29:46.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360274: Aug 09 15:29:47.011 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798450 SkillGroupNum=7 } 8360275: Aug 09 15:29:47.011 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798450 8360276: Aug 09 15:29:47.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360277: Aug 09 15:29:47.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798450 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360278: Aug 09 15:29:47.011 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360279: Aug 09 15:29:48.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601996, agentID=mfoltz } 8360280: Aug 09 15:29:48.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360281: Aug 09 15:29:48.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601996, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360282: Aug 09 15:29:48.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360283: Aug 09 15:29:50.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54202 } 8360284: Aug 09 15:29:50.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360285: Aug 09 15:29:50.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54202 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360286: Aug 09 15:29:50.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360287: Aug 09 15:29:50.448 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8360288: Aug 09 15:29:50.448 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8360289: Aug 09 15:29:50.448 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8360290: Aug 09 15:29:50.448 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8360291: Aug 09 15:29:50.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=614 } 8360292: Aug 09 15:29:50.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360293: Aug 09 15:29:50.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=614 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360294: Aug 09 15:29:50.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360295: Aug 09 15:29:51.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601997, agentID=cangelini } 8360296: Aug 09 15:29:51.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360297: Aug 09 15:29:51.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601997, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360298: Aug 09 15:29:51.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360299: Aug 09 15:29:53.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798451 } 8360300: Aug 09 15:29:53.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360301: Aug 09 15:29:53.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798451 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360302: Aug 09 15:29:53.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360303: Aug 09 15:29:54.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601998, agentID=sbee } 8360304: Aug 09 15:29:54.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360305: Aug 09 15:29:54.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601998, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360306: Aug 09 15:29:54.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360307: Aug 09 15:29:55.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=601999, agentID=jcalene } 8360308: Aug 09 15:29:55.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360309: Aug 09 15:29:55.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=601999, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360310: Aug 09 15:29:55.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360311: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798452 SkillGroupNum=10 } 8360312: Aug 09 15:29:57.026 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798452 8360313: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360314: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798452 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360315: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360316: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798453 SkillGroupNum=12 } 8360317: Aug 09 15:29:57.026 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798453 8360318: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360319: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798453 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:57 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360320: Aug 09 15:29:57.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360321: Aug 09 15:29:57.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798454 SkillGroupNum=13 } 8360322: Aug 09 15:29:57.042 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798454 8360323: Aug 09 15:29:57.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360324: Aug 09 15:29:57.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798454 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360325: Aug 09 15:29:57.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360326: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798455 SkillGroupNum=14 } 8360327: Aug 09 15:29:57.058 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798455 8360328: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360329: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798455 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360330: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360331: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798456 SkillGroupNum=7 } 8360332: Aug 09 15:29:57.058 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798456 8360333: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360334: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798456 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:29:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360335: Aug 09 15:29:57.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360336: Aug 09 15:29:58.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602000 } 8360337: Aug 09 15:29:58.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360338: Aug 09 15:29:58.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602000 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360339: Aug 09 15:29:58.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360340: Aug 09 15:29:58.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602001, agentID=mfoltz } 8360341: Aug 09 15:29:58.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360342: Aug 09 15:29:58.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602001, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360343: Aug 09 15:29:58.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360344: Aug 09 15:30:00.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=407 } 8360345: Aug 09 15:30:00.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360346: Aug 09 15:30:00.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=407 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360347: Aug 09 15:30:00.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360348: Aug 09 15:30:02.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602002, agentID=cangelini } 8360349: Aug 09 15:30:02.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360350: Aug 09 15:30:02.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602002, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360351: Aug 09 15:30:02.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360352: Aug 09 15:30:04.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602003, agentID=sbee } 8360353: Aug 09 15:30:04.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360354: Aug 09 15:30:04.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602003, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360355: Aug 09 15:30:04.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360356: Aug 09 15:30:05.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602004, agentID=jcalene } 8360357: Aug 09 15:30:05.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360358: Aug 09 15:30:05.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602004, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360359: Aug 09 15:30:05.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360360: Aug 09 15:30:07.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798457 SkillGroupNum=10 } 8360361: Aug 09 15:30:07.073 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798457 8360362: Aug 09 15:30:07.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360363: Aug 09 15:30:07.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798457 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360364: Aug 09 15:30:07.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360365: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798458 SkillGroupNum=12 } 8360366: Aug 09 15:30:07.089 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798458 8360367: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360368: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798458 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:07 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360369: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360370: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798459 SkillGroupNum=13 } 8360371: Aug 09 15:30:07.089 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798459 8360372: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360373: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798459 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360374: Aug 09 15:30:07.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360375: Aug 09 15:30:07.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798460 SkillGroupNum=14 } 8360376: Aug 09 15:30:07.105 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798460 8360377: Aug 09 15:30:07.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360378: Aug 09 15:30:07.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798460 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360379: Aug 09 15:30:07.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360380: Aug 09 15:30:07.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798461 SkillGroupNum=7 } 8360381: Aug 09 15:30:07.120 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798461 8360382: Aug 09 15:30:07.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360383: Aug 09 15:30:07.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798461 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360384: Aug 09 15:30:07.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360385: Aug 09 15:30:09.011 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602005, agentID=mfoltz } 8360386: Aug 09 15:30:09.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360387: Aug 09 15:30:09.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602005, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360388: Aug 09 15:30:09.011 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360389: Aug 09 15:30:12.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602006, agentID=cangelini } 8360390: Aug 09 15:30:12.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360391: Aug 09 15:30:12.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602006, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360392: Aug 09 15:30:12.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360393: Aug 09 15:30:14.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602007, agentID=sbee } 8360394: Aug 09 15:30:14.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360395: Aug 09 15:30:14.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602007, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360396: Aug 09 15:30:14.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360397: Aug 09 15:30:14.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=463 } 8360398: Aug 09 15:30:14.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360399: Aug 09 15:30:14.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=463 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360400: Aug 09 15:30:14.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360401: Aug 09 15:30:15.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602008, agentID=jcalene } 8360402: Aug 09 15:30:15.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360403: Aug 09 15:30:15.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602008, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360404: Aug 09 15:30:15.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360405: Aug 09 15:30:16.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1082 } 8360406: Aug 09 15:30:16.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360407: Aug 09 15:30:16.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1082 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360408: Aug 09 15:30:16.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360409: Aug 09 15:30:17.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798462 SkillGroupNum=10 } 8360410: Aug 09 15:30:17.121 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798462 8360411: Aug 09 15:30:17.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360412: Aug 09 15:30:17.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798462 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360413: Aug 09 15:30:17.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360414: Aug 09 15:30:17.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798463 SkillGroupNum=12 } 8360415: Aug 09 15:30:17.136 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798463 8360416: Aug 09 15:30:17.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360417: Aug 09 15:30:17.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798463 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:17 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360418: Aug 09 15:30:17.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360419: Aug 09 15:30:17.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798464 SkillGroupNum=13 } 8360420: Aug 09 15:30:17.152 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798464 8360421: Aug 09 15:30:17.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360422: Aug 09 15:30:17.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798464 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360423: Aug 09 15:30:17.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360424: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798465 SkillGroupNum=14 } 8360425: Aug 09 15:30:17.167 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798465 8360426: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360427: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798465 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360428: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360429: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798466 SkillGroupNum=7 } 8360430: Aug 09 15:30:17.167 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798466 8360431: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360432: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798466 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360433: Aug 09 15:30:17.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360434: Aug 09 15:30:19.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602009, agentID=mfoltz } 8360435: Aug 09 15:30:19.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360436: Aug 09 15:30:19.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602009, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360437: Aug 09 15:30:19.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360438: Aug 09 15:30:20.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54203 } 8360439: Aug 09 15:30:20.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360440: Aug 09 15:30:20.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54203 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360441: Aug 09 15:30:20.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360442: Aug 09 15:30:20.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=615 } 8360443: Aug 09 15:30:20.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360444: Aug 09 15:30:20.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=615 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360445: Aug 09 15:30:20.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360446: Aug 09 15:30:22.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602010, agentID=cangelini } 8360447: Aug 09 15:30:22.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360448: Aug 09 15:30:22.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602010, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360449: Aug 09 15:30:22.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360450: Aug 09 15:30:23.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798467 } 8360451: Aug 09 15:30:23.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360452: Aug 09 15:30:23.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798467 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360453: Aug 09 15:30:23.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360454: Aug 09 15:30:24.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602011, agentID=sbee } 8360455: Aug 09 15:30:24.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360456: Aug 09 15:30:24.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602011, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360457: Aug 09 15:30:24.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360458: Aug 09 15:30:26.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602012, agentID=jcalene } 8360459: Aug 09 15:30:26.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360460: Aug 09 15:30:26.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602012, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360461: Aug 09 15:30:26.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360462: Aug 09 15:30:27.183 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798468 SkillGroupNum=10 } 8360463: Aug 09 15:30:27.183 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798468 8360464: Aug 09 15:30:27.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360465: Aug 09 15:30:27.183 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798468 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360466: Aug 09 15:30:27.183 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360467: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798469 SkillGroupNum=12 } 8360468: Aug 09 15:30:27.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798469 8360469: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360470: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798469 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:27 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360471: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360472: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798470 SkillGroupNum=13 } 8360473: Aug 09 15:30:27.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798470 8360474: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360475: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798470 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360476: Aug 09 15:30:27.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360477: Aug 09 15:30:27.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798471 SkillGroupNum=14 } 8360478: Aug 09 15:30:27.214 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798471 8360479: Aug 09 15:30:27.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360480: Aug 09 15:30:27.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798471 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360481: Aug 09 15:30:27.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360482: Aug 09 15:30:27.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798472 SkillGroupNum=7 } 8360483: Aug 09 15:30:27.230 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798472 8360484: Aug 09 15:30:27.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360485: Aug 09 15:30:27.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798472 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360486: Aug 09 15:30:27.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360487: Aug 09 15:30:28.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602013 } 8360488: Aug 09 15:30:28.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360489: Aug 09 15:30:28.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602013 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360490: Aug 09 15:30:28.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360491: Aug 09 15:30:29.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602014, agentID=mfoltz } 8360492: Aug 09 15:30:29.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360493: Aug 09 15:30:29.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602014, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360494: Aug 09 15:30:29.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360495: Aug 09 15:30:30.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=408 } 8360496: Aug 09 15:30:30.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360497: Aug 09 15:30:30.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=408 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360498: Aug 09 15:30:30.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360499: Aug 09 15:30:32.871 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602015, agentID=cangelini } 8360500: Aug 09 15:30:32.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360501: Aug 09 15:30:32.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602015, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360502: Aug 09 15:30:32.871 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360503: Aug 09 15:30:35.012 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602016, agentID=sbee } 8360504: Aug 09 15:30:35.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360505: Aug 09 15:30:35.012 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602016, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360506: Aug 09 15:30:35.012 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360507: Aug 09 15:30:36.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602017, agentID=jcalene } 8360508: Aug 09 15:30:36.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360509: Aug 09 15:30:36.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602017, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360510: Aug 09 15:30:36.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360511: Aug 09 15:30:37.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798473 SkillGroupNum=10 } 8360512: Aug 09 15:30:37.230 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798473 8360513: Aug 09 15:30:37.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360514: Aug 09 15:30:37.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798473 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360515: Aug 09 15:30:37.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360516: Aug 09 15:30:37.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798474 SkillGroupNum=12 } 8360517: Aug 09 15:30:37.246 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798474 8360518: Aug 09 15:30:37.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360519: Aug 09 15:30:37.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798474 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:37 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360520: Aug 09 15:30:37.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360521: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798475 SkillGroupNum=13 } 8360522: Aug 09 15:30:37.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798475 8360523: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360524: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798475 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360525: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360526: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798476 SkillGroupNum=14 } 8360527: Aug 09 15:30:37.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798476 8360528: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360529: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798476 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360530: Aug 09 15:30:37.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360531: Aug 09 15:30:37.277 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798477 SkillGroupNum=7 } 8360532: Aug 09 15:30:37.277 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798477 8360533: Aug 09 15:30:37.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360534: Aug 09 15:30:37.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798477 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360535: Aug 09 15:30:37.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360536: Aug 09 15:30:39.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602018, agentID=mfoltz } 8360537: Aug 09 15:30:39.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360538: Aug 09 15:30:39.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602018, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360539: Aug 09 15:30:39.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360540: Aug 09 15:30:43.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602019, agentID=cangelini } 8360541: Aug 09 15:30:43.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360542: Aug 09 15:30:43.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602019, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360543: Aug 09 15:30:43.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360544: Aug 09 15:30:44.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=464 } 8360545: Aug 09 15:30:44.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360546: Aug 09 15:30:44.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=464 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360547: Aug 09 15:30:44.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360548: Aug 09 15:30:45.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602020, agentID=sbee } 8360549: Aug 09 15:30:45.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360550: Aug 09 15:30:45.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602020, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360551: Aug 09 15:30:45.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360552: Aug 09 15:30:46.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602021, agentID=jcalene } 8360553: Aug 09 15:30:46.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360554: Aug 09 15:30:46.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602021, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360555: Aug 09 15:30:46.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360556: Aug 09 15:30:46.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1083 } 8360557: Aug 09 15:30:46.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360558: Aug 09 15:30:46.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1083 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360559: Aug 09 15:30:46.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360560: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798478 SkillGroupNum=10 } 8360561: Aug 09 15:30:47.293 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798478 8360562: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360563: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798478 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360564: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360565: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798479 SkillGroupNum=12 } 8360566: Aug 09 15:30:47.293 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798479 8360567: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360568: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798479 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:47 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360569: Aug 09 15:30:47.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360570: Aug 09 15:30:47.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798480 SkillGroupNum=13 } 8360571: Aug 09 15:30:47.309 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798480 8360572: Aug 09 15:30:47.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360573: Aug 09 15:30:47.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798480 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360574: Aug 09 15:30:47.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360575: Aug 09 15:30:47.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798481 SkillGroupNum=14 } 8360576: Aug 09 15:30:47.324 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798481 8360577: Aug 09 15:30:47.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360578: Aug 09 15:30:47.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798481 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360579: Aug 09 15:30:47.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360580: Aug 09 15:30:47.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798482 SkillGroupNum=7 } 8360581: Aug 09 15:30:47.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798482 8360582: Aug 09 15:30:47.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360583: Aug 09 15:30:47.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798482 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360584: Aug 09 15:30:47.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360585: Aug 09 15:30:49.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602022, agentID=mfoltz } 8360586: Aug 09 15:30:49.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360587: Aug 09 15:30:49.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602022, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360588: Aug 09 15:30:49.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360589: Aug 09 15:30:50.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54204 } 8360590: Aug 09 15:30:50.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360591: Aug 09 15:30:50.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54204 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360592: Aug 09 15:30:50.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360593: Aug 09 15:30:50.449 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8360594: Aug 09 15:30:50.449 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8360595: Aug 09 15:30:50.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=616 } 8360596: Aug 09 15:30:50.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360597: Aug 09 15:30:50.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=616 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360598: Aug 09 15:30:50.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360599: Aug 09 15:30:53.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798483 } 8360600: Aug 09 15:30:53.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360601: Aug 09 15:30:53.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798483 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360602: Aug 09 15:30:53.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360603: Aug 09 15:30:53.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602023, agentID=cangelini } 8360604: Aug 09 15:30:53.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360605: Aug 09 15:30:53.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602023, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360606: Aug 09 15:30:53.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360607: Aug 09 15:30:55.449 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8360608: Aug 09 15:30:55.449 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8360609: Aug 09 15:30:55.449 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8360610: Aug 09 15:30:55.449 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8360611: Aug 09 15:30:55.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602024, agentID=sbee } 8360612: Aug 09 15:30:55.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360613: Aug 09 15:30:55.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602024, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360614: Aug 09 15:30:55.528 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360615: Aug 09 15:30:56.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602025, agentID=jcalene } 8360616: Aug 09 15:30:56.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360617: Aug 09 15:30:56.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602025, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360618: Aug 09 15:30:56.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360619: Aug 09 15:30:57.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798484 SkillGroupNum=10 } 8360620: Aug 09 15:30:57.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798484 8360621: Aug 09 15:30:57.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360622: Aug 09 15:30:57.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798484 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360623: Aug 09 15:30:57.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360624: Aug 09 15:30:57.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798485 SkillGroupNum=12 } 8360625: Aug 09 15:30:57.356 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798485 8360626: Aug 09 15:30:57.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360627: Aug 09 15:30:57.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798485 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:57 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360628: Aug 09 15:30:57.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360629: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798486 SkillGroupNum=13 } 8360630: Aug 09 15:30:57.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798486 8360631: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360632: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798486 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360633: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360634: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798487 SkillGroupNum=14 } 8360635: Aug 09 15:30:57.371 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798487 8360636: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360637: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798487 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360638: Aug 09 15:30:57.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360639: Aug 09 15:30:57.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798488 SkillGroupNum=7 } 8360640: Aug 09 15:30:57.387 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798488 8360641: Aug 09 15:30:57.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360642: Aug 09 15:30:57.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798488 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:30:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360643: Aug 09 15:30:57.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360644: Aug 09 15:30:58.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602026 } 8360645: Aug 09 15:30:58.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360646: Aug 09 15:30:58.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602026 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360647: Aug 09 15:30:58.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360648: Aug 09 15:31:00.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602027, agentID=mfoltz } 8360649: Aug 09 15:31:00.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360650: Aug 09 15:31:00.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602027, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360651: Aug 09 15:31:00.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360652: Aug 09 15:31:00.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=409 } 8360653: Aug 09 15:31:00.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360654: Aug 09 15:31:00.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=409 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360655: Aug 09 15:31:00.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360656: Aug 09 15:31:03.590 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602028, agentID=cangelini } 8360657: Aug 09 15:31:03.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360658: Aug 09 15:31:03.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602028, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360659: Aug 09 15:31:03.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360660: Aug 09 15:31:05.700 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602029, agentID=sbee } 8360661: Aug 09 15:31:05.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360662: Aug 09 15:31:05.700 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602029, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360663: Aug 09 15:31:05.700 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360664: Aug 09 15:31:07.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602030, agentID=jcalene } 8360665: Aug 09 15:31:07.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360666: Aug 09 15:31:07.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602030, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360667: Aug 09 15:31:07.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360668: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798489 SkillGroupNum=10 } 8360669: Aug 09 15:31:07.403 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798489 8360670: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360671: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798489 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360672: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360673: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798490 SkillGroupNum=12 } 8360674: Aug 09 15:31:07.403 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798490 8360675: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360676: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798490 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:07 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360677: Aug 09 15:31:07.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360678: Aug 09 15:31:07.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798491 SkillGroupNum=13 } 8360679: Aug 09 15:31:07.418 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798491 8360680: Aug 09 15:31:07.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360681: Aug 09 15:31:07.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798491 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360682: Aug 09 15:31:07.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360683: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798492 SkillGroupNum=14 } 8360684: Aug 09 15:31:07.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798492 8360685: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360686: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798492 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360687: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360688: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798493 SkillGroupNum=7 } 8360689: Aug 09 15:31:07.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798493 8360690: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360691: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798493 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360692: Aug 09 15:31:07.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360693: Aug 09 15:31:10.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602031, agentID=mfoltz } 8360694: Aug 09 15:31:10.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360695: Aug 09 15:31:10.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602031, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360696: Aug 09 15:31:10.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360697: Aug 09 15:31:13.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602032, agentID=cangelini } 8360698: Aug 09 15:31:13.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360699: Aug 09 15:31:13.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602032, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360700: Aug 09 15:31:13.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360701: Aug 09 15:31:14.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=465 } 8360702: Aug 09 15:31:14.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360703: Aug 09 15:31:14.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=465 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360704: Aug 09 15:31:14.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360705: Aug 09 15:31:15.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602033, agentID=sbee } 8360706: Aug 09 15:31:15.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360707: Aug 09 15:31:15.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602033, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360708: Aug 09 15:31:15.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360709: Aug 09 15:31:16.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1084 } 8360710: Aug 09 15:31:16.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360711: Aug 09 15:31:16.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1084 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360712: Aug 09 15:31:16.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360713: Aug 09 15:31:17.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602034, agentID=jcalene } 8360714: Aug 09 15:31:17.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360715: Aug 09 15:31:17.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602034, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360716: Aug 09 15:31:17.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360717: Aug 09 15:31:17.450 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798494 SkillGroupNum=10 } 8360718: Aug 09 15:31:17.450 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798494 8360719: Aug 09 15:31:17.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360720: Aug 09 15:31:17.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798494 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360721: Aug 09 15:31:17.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360722: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798495 SkillGroupNum=12 } 8360723: Aug 09 15:31:17.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798495 8360724: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360725: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798495 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:17 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360726: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360727: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798496 SkillGroupNum=13 } 8360728: Aug 09 15:31:17.465 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798496 8360729: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360730: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798496 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360731: Aug 09 15:31:17.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360732: Aug 09 15:31:17.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798497 SkillGroupNum=14 } 8360733: Aug 09 15:31:17.481 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798497 8360734: Aug 09 15:31:17.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360735: Aug 09 15:31:17.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798497 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360736: Aug 09 15:31:17.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360737: Aug 09 15:31:17.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798498 SkillGroupNum=7 } 8360738: Aug 09 15:31:17.497 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798498 8360739: Aug 09 15:31:17.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360740: Aug 09 15:31:17.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798498 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360741: Aug 09 15:31:17.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360742: Aug 09 15:31:20.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54205 } 8360743: Aug 09 15:31:20.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360744: Aug 09 15:31:20.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54205 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360745: Aug 09 15:31:20.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360746: Aug 09 15:31:20.622 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602035, agentID=mfoltz } 8360747: Aug 09 15:31:20.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360748: Aug 09 15:31:20.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602035, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360749: Aug 09 15:31:20.622 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360750: Aug 09 15:31:20.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=617 } 8360751: Aug 09 15:31:20.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360752: Aug 09 15:31:20.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=617 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360753: Aug 09 15:31:20.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360754: Aug 09 15:31:23.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798499 } 8360755: Aug 09 15:31:23.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360756: Aug 09 15:31:23.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798499 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360757: Aug 09 15:31:23.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360758: Aug 09 15:31:24.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602036, agentID=cangelini } 8360759: Aug 09 15:31:24.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360760: Aug 09 15:31:24.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602036, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360761: Aug 09 15:31:24.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360762: Aug 09 15:31:26.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602037, agentID=sbee } 8360763: Aug 09 15:31:26.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360764: Aug 09 15:31:26.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602037, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360765: Aug 09 15:31:26.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360766: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798500 SkillGroupNum=10 } 8360767: Aug 09 15:31:27.513 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798500 8360768: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360769: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798500 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360770: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360771: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798501 SkillGroupNum=12 } 8360772: Aug 09 15:31:27.513 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798501 8360773: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360774: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798501 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:27 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360775: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360776: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602038, agentID=jcalene } 8360777: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360778: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602038, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360779: Aug 09 15:31:27.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360780: Aug 09 15:31:27.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798502 SkillGroupNum=13 } 8360781: Aug 09 15:31:27.528 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798502 8360782: Aug 09 15:31:27.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360783: Aug 09 15:31:27.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798502 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360784: Aug 09 15:31:27.528 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360785: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798503 SkillGroupNum=14 } 8360786: Aug 09 15:31:27.544 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798503 8360787: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360788: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798503 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360789: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360790: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798504 SkillGroupNum=7 } 8360791: Aug 09 15:31:27.544 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798504 8360792: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360793: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798504 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360794: Aug 09 15:31:27.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360795: Aug 09 15:31:28.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602039 } 8360796: Aug 09 15:31:28.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360797: Aug 09 15:31:28.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602039 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360798: Aug 09 15:31:28.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360799: Aug 09 15:31:30.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=410 } 8360800: Aug 09 15:31:30.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360801: Aug 09 15:31:30.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=410 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360802: Aug 09 15:31:30.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360803: Aug 09 15:31:30.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602040, agentID=mfoltz } 8360804: Aug 09 15:31:30.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360805: Aug 09 15:31:30.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602040, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360806: Aug 09 15:31:30.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360807: Aug 09 15:31:34.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602041, agentID=cangelini } 8360808: Aug 09 15:31:34.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360809: Aug 09 15:31:34.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602041, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360810: Aug 09 15:31:34.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360811: Aug 09 15:31:36.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602042, agentID=sbee } 8360812: Aug 09 15:31:36.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360813: Aug 09 15:31:36.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602042, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360814: Aug 09 15:31:36.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360815: Aug 09 15:31:37.560 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798505 SkillGroupNum=10 } 8360816: Aug 09 15:31:37.560 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798505 8360817: Aug 09 15:31:37.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360818: Aug 09 15:31:37.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798505 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360819: Aug 09 15:31:37.560 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360820: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798506 SkillGroupNum=12 } 8360821: Aug 09 15:31:37.575 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798506 8360822: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360823: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798506 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:37 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360824: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360825: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798507 SkillGroupNum=13 } 8360826: Aug 09 15:31:37.575 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798507 8360827: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360828: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798507 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360829: Aug 09 15:31:37.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360830: Aug 09 15:31:37.591 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798508 SkillGroupNum=14 } 8360831: Aug 09 15:31:37.591 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798508 8360832: Aug 09 15:31:37.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360833: Aug 09 15:31:37.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798508 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360834: Aug 09 15:31:37.591 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360835: Aug 09 15:31:37.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798509 SkillGroupNum=7 } 8360836: Aug 09 15:31:37.606 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798509 8360837: Aug 09 15:31:37.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360838: Aug 09 15:31:37.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798509 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360839: Aug 09 15:31:37.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360840: Aug 09 15:31:37.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602043, agentID=jcalene } 8360841: Aug 09 15:31:37.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360842: Aug 09 15:31:37.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602043, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360843: Aug 09 15:31:37.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360844: Aug 09 15:31:41.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602044, agentID=mfoltz } 8360845: Aug 09 15:31:41.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360846: Aug 09 15:31:41.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602044, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360847: Aug 09 15:31:41.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360848: Aug 09 15:31:44.622 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602045, agentID=cangelini } 8360849: Aug 09 15:31:44.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360850: Aug 09 15:31:44.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602045, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360851: Aug 09 15:31:44.622 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360852: Aug 09 15:31:44.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=466 } 8360853: Aug 09 15:31:44.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360854: Aug 09 15:31:44.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=466 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360855: Aug 09 15:31:44.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8360856: Aug 09 15:31:46.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602046, agentID=sbee } 8360857: Aug 09 15:31:46.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360858: Aug 09 15:31:46.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602046, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360859: Aug 09 15:31:46.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360860: Aug 09 15:31:46.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1085 } 8360861: Aug 09 15:31:46.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360862: Aug 09 15:31:46.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1085 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360863: Aug 09 15:31:46.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8360864: Aug 09 15:31:47.607 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798510 SkillGroupNum=10 } 8360865: Aug 09 15:31:47.607 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798510 8360866: Aug 09 15:31:47.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360867: Aug 09 15:31:47.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798510 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360868: Aug 09 15:31:47.607 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360869: Aug 09 15:31:47.622 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798511 SkillGroupNum=12 } 8360870: Aug 09 15:31:47.622 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798511 8360871: Aug 09 15:31:47.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360872: Aug 09 15:31:47.622 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798511 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:47 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360873: Aug 09 15:31:47.622 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360874: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798512 SkillGroupNum=13 } 8360875: Aug 09 15:31:47.638 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798512 8360876: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360877: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798512 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360878: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360879: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798513 SkillGroupNum=14 } 8360880: Aug 09 15:31:47.638 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798513 8360881: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360882: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798513 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360883: Aug 09 15:31:47.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360884: Aug 09 15:31:47.654 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798514 SkillGroupNum=7 } 8360885: Aug 09 15:31:47.654 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798514 8360886: Aug 09 15:31:47.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360887: Aug 09 15:31:47.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798514 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360888: Aug 09 15:31:47.654 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360889: Aug 09 15:31:47.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602047, agentID=jcalene } 8360890: Aug 09 15:31:47.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360891: Aug 09 15:31:47.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602047, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360892: Aug 09 15:31:47.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360893: Aug 09 15:31:50.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54206 } 8360894: Aug 09 15:31:50.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360895: Aug 09 15:31:50.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54206 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360896: Aug 09 15:31:50.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8360897: Aug 09 15:31:50.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=618 } 8360898: Aug 09 15:31:50.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360899: Aug 09 15:31:50.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=618 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360900: Aug 09 15:31:50.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8360901: Aug 09 15:31:51.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602048, agentID=mfoltz } 8360902: Aug 09 15:31:51.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360903: Aug 09 15:31:51.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602048, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360904: Aug 09 15:31:51.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360905: Aug 09 15:31:53.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798515 } 8360906: Aug 09 15:31:53.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360907: Aug 09 15:31:53.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798515 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360908: Aug 09 15:31:53.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360909: Aug 09 15:31:54.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602049, agentID=cangelini } 8360910: Aug 09 15:31:54.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360911: Aug 09 15:31:54.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602049, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360912: Aug 09 15:31:54.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360913: Aug 09 15:31:55.451 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8360914: Aug 09 15:31:55.451 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8360915: Aug 09 15:31:56.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602050, agentID=sbee } 8360916: Aug 09 15:31:56.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360917: Aug 09 15:31:56.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602050, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360918: Aug 09 15:31:56.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360919: Aug 09 15:31:57.669 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798516 SkillGroupNum=10 } 8360920: Aug 09 15:31:57.669 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798516 8360921: Aug 09 15:31:57.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360922: Aug 09 15:31:57.669 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798516 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360923: Aug 09 15:31:57.669 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360924: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798517 SkillGroupNum=12 } 8360925: Aug 09 15:31:57.685 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798517 8360926: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360927: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798517 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:57 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360928: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360929: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798518 SkillGroupNum=13 } 8360930: Aug 09 15:31:57.685 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798518 8360931: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360932: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798518 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360933: Aug 09 15:31:57.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360934: Aug 09 15:31:57.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798519 SkillGroupNum=14 } 8360935: Aug 09 15:31:57.701 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798519 8360936: Aug 09 15:31:57.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360937: Aug 09 15:31:57.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798519 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360938: Aug 09 15:31:57.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360939: Aug 09 15:31:57.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798520 SkillGroupNum=7 } 8360940: Aug 09 15:31:57.716 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798520 8360941: Aug 09 15:31:57.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360942: Aug 09 15:31:57.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798520 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:31:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360943: Aug 09 15:31:57.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360944: Aug 09 15:31:58.247 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602051, agentID=jcalene } 8360945: Aug 09 15:31:58.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360946: Aug 09 15:31:58.247 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602051, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360947: Aug 09 15:31:58.247 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360948: Aug 09 15:31:58.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602052 } 8360949: Aug 09 15:31:58.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360950: Aug 09 15:31:58.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602052 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360951: Aug 09 15:31:58.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360952: Aug 09 15:32:00.341 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=411 } 8360953: Aug 09 15:32:00.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8360954: Aug 09 15:32:00.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=411 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360955: Aug 09 15:32:00.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8360956: Aug 09 15:32:00.451 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8360957: Aug 09 15:32:00.451 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8360958: Aug 09 15:32:00.451 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8360959: Aug 09 15:32:00.451 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8360960: Aug 09 15:32:01.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602053, agentID=mfoltz } 8360961: Aug 09 15:32:01.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360962: Aug 09 15:32:01.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602053, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360963: Aug 09 15:32:01.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360964: Aug 09 15:32:05.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602054, agentID=cangelini } 8360965: Aug 09 15:32:05.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360966: Aug 09 15:32:05.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602054, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360967: Aug 09 15:32:05.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360968: Aug 09 15:32:07.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602055, agentID=sbee } 8360969: Aug 09 15:32:07.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8360970: Aug 09 15:32:07.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602055, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360971: Aug 09 15:32:07.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8360972: Aug 09 15:32:07.295 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544327295 8360973: Aug 09 15:32:07.295 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544327295 done. 8360974: Aug 09 15:32:07.716 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798521 SkillGroupNum=10 } 8360975: Aug 09 15:32:07.716 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798521 8360976: Aug 09 15:32:07.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360977: Aug 09 15:32:07.716 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798521 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360978: Aug 09 15:32:07.716 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360979: Aug 09 15:32:07.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798522 SkillGroupNum=12 } 8360980: Aug 09 15:32:07.732 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798522 8360981: Aug 09 15:32:07.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360982: Aug 09 15:32:07.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798522 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:07 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360983: Aug 09 15:32:07.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360984: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798523 SkillGroupNum=13 } 8360985: Aug 09 15:32:07.748 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798523 8360986: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360987: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798523 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360988: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360989: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798524 SkillGroupNum=14 } 8360990: Aug 09 15:32:07.748 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798524 8360991: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360992: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798524 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360993: Aug 09 15:32:07.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360994: Aug 09 15:32:07.763 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798525 SkillGroupNum=7 } 8360995: Aug 09 15:32:07.763 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798525 8360996: Aug 09 15:32:07.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8360997: Aug 09 15:32:07.763 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798525 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360998: Aug 09 15:32:07.763 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8360999: Aug 09 15:32:08.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602056, agentID=jcalene } 8361000: Aug 09 15:32:08.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361001: Aug 09 15:32:08.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602056, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361002: Aug 09 15:32:08.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361003: Aug 09 15:32:11.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602057, agentID=mfoltz } 8361004: Aug 09 15:32:11.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361005: Aug 09 15:32:11.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602057, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361006: Aug 09 15:32:11.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361007: Aug 09 15:32:14.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=467 } 8361008: Aug 09 15:32:14.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361009: Aug 09 15:32:14.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=467 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361010: Aug 09 15:32:14.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361011: Aug 09 15:32:15.310 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602058, agentID=cangelini } 8361012: Aug 09 15:32:15.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361013: Aug 09 15:32:15.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602058, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361014: Aug 09 15:32:15.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361015: Aug 09 15:32:16.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1086 } 8361016: Aug 09 15:32:16.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361017: Aug 09 15:32:16.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1086 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361018: Aug 09 15:32:16.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361019: Aug 09 15:32:17.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602059, agentID=sbee } 8361020: Aug 09 15:32:17.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361021: Aug 09 15:32:17.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602059, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361022: Aug 09 15:32:17.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361023: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798526 SkillGroupNum=10 } 8361024: Aug 09 15:32:17.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798526 8361025: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361026: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798526 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361027: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361028: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798527 SkillGroupNum=12 } 8361029: Aug 09 15:32:17.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798527 8361030: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361031: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798527 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:17 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361032: Aug 09 15:32:17.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361033: Aug 09 15:32:17.795 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798528 SkillGroupNum=13 } 8361034: Aug 09 15:32:17.795 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798528 8361035: Aug 09 15:32:17.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361036: Aug 09 15:32:17.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798528 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361037: Aug 09 15:32:17.795 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361038: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798529 SkillGroupNum=14 } 8361039: Aug 09 15:32:17.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798529 8361040: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361041: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798529 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361042: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361043: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798530 SkillGroupNum=7 } 8361044: Aug 09 15:32:17.810 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798530 8361045: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361046: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798530 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361047: Aug 09 15:32:17.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361048: Aug 09 15:32:18.810 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602060, agentID=jcalene } 8361049: Aug 09 15:32:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361050: Aug 09 15:32:18.810 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602060, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361051: Aug 09 15:32:18.810 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361052: Aug 09 15:32:20.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54207 } 8361053: Aug 09 15:32:20.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361054: Aug 09 15:32:20.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54207 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361055: Aug 09 15:32:20.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361056: Aug 09 15:32:20.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=619 } 8361057: Aug 09 15:32:20.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361058: Aug 09 15:32:20.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=619 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361059: Aug 09 15:32:20.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361060: Aug 09 15:32:22.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602061, agentID=mfoltz } 8361061: Aug 09 15:32:22.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361062: Aug 09 15:32:22.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602061, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361063: Aug 09 15:32:22.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361064: Aug 09 15:32:23.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798531 } 8361065: Aug 09 15:32:23.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361066: Aug 09 15:32:23.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798531 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361067: Aug 09 15:32:23.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361068: Aug 09 15:32:25.529 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602062, agentID=cangelini } 8361069: Aug 09 15:32:25.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361070: Aug 09 15:32:25.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602062, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361071: Aug 09 15:32:25.529 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361072: Aug 09 15:32:27.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602063, agentID=sbee } 8361073: Aug 09 15:32:27.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361074: Aug 09 15:32:27.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602063, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361075: Aug 09 15:32:27.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361076: Aug 09 15:32:27.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798532 SkillGroupNum=10 } 8361077: Aug 09 15:32:27.826 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798532 8361078: Aug 09 15:32:27.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361079: Aug 09 15:32:27.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798532 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361080: Aug 09 15:32:27.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361081: Aug 09 15:32:27.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798533 SkillGroupNum=12 } 8361082: Aug 09 15:32:27.842 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798533 8361083: Aug 09 15:32:27.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361084: Aug 09 15:32:27.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798533 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:27 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361085: Aug 09 15:32:27.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361086: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798534 SkillGroupNum=13 } 8361087: Aug 09 15:32:27.857 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798534 8361088: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361089: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798534 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361090: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361091: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798535 SkillGroupNum=14 } 8361092: Aug 09 15:32:27.857 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798535 8361093: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361094: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798535 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361095: Aug 09 15:32:27.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361096: Aug 09 15:32:27.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798536 SkillGroupNum=7 } 8361097: Aug 09 15:32:27.873 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798536 8361098: Aug 09 15:32:27.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361099: Aug 09 15:32:27.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798536 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361100: Aug 09 15:32:27.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361101: Aug 09 15:32:28.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602064 } 8361102: Aug 09 15:32:28.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361103: Aug 09 15:32:28.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602064 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361104: Aug 09 15:32:28.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361105: Aug 09 15:32:29.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602065, agentID=jcalene } 8361106: Aug 09 15:32:29.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361107: Aug 09 15:32:29.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602065, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361108: Aug 09 15:32:29.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361109: Aug 09 15:32:30.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=412 } 8361110: Aug 09 15:32:30.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361111: Aug 09 15:32:30.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=412 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361112: Aug 09 15:32:30.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361113: Aug 09 15:32:32.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602066, agentID=mfoltz } 8361114: Aug 09 15:32:32.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361115: Aug 09 15:32:32.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602066, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361116: Aug 09 15:32:32.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361117: Aug 09 15:32:35.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602067, agentID=cangelini } 8361118: Aug 09 15:32:35.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361119: Aug 09 15:32:35.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602067, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361120: Aug 09 15:32:35.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361121: Aug 09 15:32:37.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602068, agentID=sbee } 8361122: Aug 09 15:32:37.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361123: Aug 09 15:32:37.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602068, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361124: Aug 09 15:32:37.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361125: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798537 SkillGroupNum=10 } 8361126: Aug 09 15:32:37.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798537 8361127: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361128: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798537 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361129: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361130: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798538 SkillGroupNum=12 } 8361131: Aug 09 15:32:37.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798538 8361132: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361133: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798538 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:37 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361134: Aug 09 15:32:37.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361135: Aug 09 15:32:37.904 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798539 SkillGroupNum=13 } 8361136: Aug 09 15:32:37.904 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798539 8361137: Aug 09 15:32:37.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361138: Aug 09 15:32:37.904 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798539 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361139: Aug 09 15:32:37.904 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361140: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798540 SkillGroupNum=14 } 8361141: Aug 09 15:32:37.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798540 8361142: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361143: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798540 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361144: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361145: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798541 SkillGroupNum=7 } 8361146: Aug 09 15:32:37.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798541 8361147: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361148: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798541 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361149: Aug 09 15:32:37.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361150: Aug 09 15:32:39.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602069, agentID=jcalene } 8361151: Aug 09 15:32:39.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361152: Aug 09 15:32:39.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602069, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361153: Aug 09 15:32:39.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361154: Aug 09 15:32:42.686 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602070, agentID=mfoltz } 8361155: Aug 09 15:32:42.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361156: Aug 09 15:32:42.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602070, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361157: Aug 09 15:32:42.686 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361158: Aug 09 15:32:44.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=468 } 8361159: Aug 09 15:32:44.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361160: Aug 09 15:32:44.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=468 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361161: Aug 09 15:32:44.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361162: Aug 09 15:32:46.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602071, agentID=cangelini } 8361163: Aug 09 15:32:46.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361164: Aug 09 15:32:46.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602071, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361165: Aug 09 15:32:46.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361166: Aug 09 15:32:46.905 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1087 } 8361167: Aug 09 15:32:46.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361168: Aug 09 15:32:46.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1087 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361169: Aug 09 15:32:46.905 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361170: Aug 09 15:32:47.936 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798542 SkillGroupNum=10 } 8361171: Aug 09 15:32:47.936 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798542 8361172: Aug 09 15:32:47.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361173: Aug 09 15:32:47.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798542 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361174: Aug 09 15:32:47.936 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361175: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798543 SkillGroupNum=12 } 8361176: Aug 09 15:32:47.952 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798543 8361177: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361178: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798543 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:47 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361179: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361180: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798544 SkillGroupNum=13 } 8361181: Aug 09 15:32:47.952 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798544 8361182: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361183: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798544 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361184: Aug 09 15:32:47.952 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361185: Aug 09 15:32:47.967 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798545 SkillGroupNum=14 } 8361186: Aug 09 15:32:47.967 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798545 8361187: Aug 09 15:32:47.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361188: Aug 09 15:32:47.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798545 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361189: Aug 09 15:32:47.967 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361190: Aug 09 15:32:47.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798546 SkillGroupNum=7 } 8361191: Aug 09 15:32:47.983 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798546 8361192: Aug 09 15:32:47.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361193: Aug 09 15:32:47.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798546 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361194: Aug 09 15:32:47.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361195: Aug 09 15:32:47.998 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602072, agentID=sbee } 8361196: Aug 09 15:32:47.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361197: Aug 09 15:32:47.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602072, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361198: Aug 09 15:32:47.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361199: Aug 09 15:32:49.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602073, agentID=jcalene } 8361200: Aug 09 15:32:49.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361201: Aug 09 15:32:49.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602073, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361202: Aug 09 15:32:49.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361203: Aug 09 15:32:50.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54208 } 8361204: Aug 09 15:32:50.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361205: Aug 09 15:32:50.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54208 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361206: Aug 09 15:32:50.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361207: Aug 09 15:32:50.764 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=620 } 8361208: Aug 09 15:32:50.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361209: Aug 09 15:32:50.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=620 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361210: Aug 09 15:32:50.764 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361211: Aug 09 15:32:52.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602074, agentID=mfoltz } 8361212: Aug 09 15:32:52.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361213: Aug 09 15:32:52.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602074, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361214: Aug 09 15:32:52.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361215: Aug 09 15:32:53.092 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798547 } 8361216: Aug 09 15:32:53.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361217: Aug 09 15:32:53.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798547 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361218: Aug 09 15:32:53.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361219: Aug 09 15:32:56.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602075, agentID=cangelini } 8361220: Aug 09 15:32:56.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361221: Aug 09 15:32:56.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602075, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361222: Aug 09 15:32:56.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361223: Aug 09 15:32:57.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798548 SkillGroupNum=10 } 8361224: Aug 09 15:32:57.983 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798548 8361225: Aug 09 15:32:57.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361226: Aug 09 15:32:57.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798548 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361227: Aug 09 15:32:57.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361228: Aug 09 15:32:57.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798549 SkillGroupNum=12 } 8361229: Aug 09 15:32:57.999 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798549 8361230: Aug 09 15:32:57.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361231: Aug 09 15:32:57.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798549 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:57 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361232: Aug 09 15:32:57.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361233: Aug 09 15:32:58.014 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798550 SkillGroupNum=13 } 8361234: Aug 09 15:32:58.014 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798550 8361235: Aug 09 15:32:58.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361236: Aug 09 15:32:58.014 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798550 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361237: Aug 09 15:32:58.014 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361238: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798551 SkillGroupNum=14 } 8361239: Aug 09 15:32:58.030 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798551 8361240: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361241: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798551 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361242: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361243: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798552 SkillGroupNum=7 } 8361244: Aug 09 15:32:58.030 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798552 8361245: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361246: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798552 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:32:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361247: Aug 09 15:32:58.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361248: Aug 09 15:32:58.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602076, agentID=sbee } 8361249: Aug 09 15:32:58.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361250: Aug 09 15:32:58.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602076, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361251: Aug 09 15:32:58.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361252: Aug 09 15:32:58.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602077 } 8361253: Aug 09 15:32:58.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361254: Aug 09 15:32:58.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602077 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361255: Aug 09 15:32:58.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361256: Aug 09 15:32:59.874 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602078, agentID=jcalene } 8361257: Aug 09 15:32:59.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361258: Aug 09 15:32:59.874 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602078, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361259: Aug 09 15:32:59.874 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361260: Aug 09 15:33:00.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=413 } 8361261: Aug 09 15:33:00.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361262: Aug 09 15:33:00.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=413 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361263: Aug 09 15:33:00.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361264: Aug 09 15:33:00.452 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8361265: Aug 09 15:33:00.452 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8361266: Aug 09 15:33:03.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602079, agentID=mfoltz } 8361267: Aug 09 15:33:03.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361268: Aug 09 15:33:03.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602079, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361269: Aug 09 15:33:03.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361270: Aug 09 15:33:05.452 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8361271: Aug 09 15:33:05.452 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8361272: Aug 09 15:33:05.452 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8361273: Aug 09 15:33:05.452 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8361274: Aug 09 15:33:06.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602080, agentID=cangelini } 8361275: Aug 09 15:33:06.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361276: Aug 09 15:33:06.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602080, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361277: Aug 09 15:33:06.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361278: Aug 09 15:33:08.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798553 SkillGroupNum=10 } 8361279: Aug 09 15:33:08.046 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798553 8361280: Aug 09 15:33:08.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361281: Aug 09 15:33:08.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798553 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361282: Aug 09 15:33:08.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361283: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798554 SkillGroupNum=12 } 8361284: Aug 09 15:33:08.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798554 8361285: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361286: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798554 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:08 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361287: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361288: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798555 SkillGroupNum=13 } 8361289: Aug 09 15:33:08.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798555 8361290: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361291: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798555 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361292: Aug 09 15:33:08.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361293: Aug 09 15:33:08.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798556 SkillGroupNum=14 } 8361294: Aug 09 15:33:08.077 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798556 8361295: Aug 09 15:33:08.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361296: Aug 09 15:33:08.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798556 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361297: Aug 09 15:33:08.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361298: Aug 09 15:33:08.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798557 SkillGroupNum=7 } 8361299: Aug 09 15:33:08.093 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798557 8361300: Aug 09 15:33:08.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361301: Aug 09 15:33:08.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798557 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361302: Aug 09 15:33:08.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361303: Aug 09 15:33:08.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602081, agentID=sbee } 8361304: Aug 09 15:33:08.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361305: Aug 09 15:33:08.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602081, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361306: Aug 09 15:33:08.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361307: Aug 09 15:33:10.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602082, agentID=jcalene } 8361308: Aug 09 15:33:10.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361309: Aug 09 15:33:10.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602082, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361310: Aug 09 15:33:10.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361311: Aug 09 15:33:13.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602083, agentID=mfoltz } 8361312: Aug 09 15:33:13.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361313: Aug 09 15:33:13.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602083, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361314: Aug 09 15:33:13.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361315: Aug 09 15:33:14.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=469 } 8361316: Aug 09 15:33:14.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361317: Aug 09 15:33:14.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=469 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361318: Aug 09 15:33:14.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361319: Aug 09 15:33:16.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602084, agentID=cangelini } 8361320: Aug 09 15:33:16.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361321: Aug 09 15:33:16.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602084, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361322: Aug 09 15:33:16.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361323: Aug 09 15:33:16.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1088 } 8361324: Aug 09 15:33:16.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361325: Aug 09 15:33:16.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1088 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361326: Aug 09 15:33:16.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361327: Aug 09 15:33:18.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798558 SkillGroupNum=10 } 8361328: Aug 09 15:33:18.093 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798558 8361329: Aug 09 15:33:18.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361330: Aug 09 15:33:18.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798558 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361331: Aug 09 15:33:18.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361332: Aug 09 15:33:18.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798559 SkillGroupNum=12 } 8361333: Aug 09 15:33:18.108 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798559 8361334: Aug 09 15:33:18.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361335: Aug 09 15:33:18.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798559 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:18 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361336: Aug 09 15:33:18.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361337: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798560 SkillGroupNum=13 } 8361338: Aug 09 15:33:18.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798560 8361339: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361340: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798560 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361341: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361342: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798561 SkillGroupNum=14 } 8361343: Aug 09 15:33:18.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798561 8361344: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361345: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798561 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361346: Aug 09 15:33:18.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361347: Aug 09 15:33:18.140 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798562 SkillGroupNum=7 } 8361348: Aug 09 15:33:18.140 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798562 8361349: Aug 09 15:33:18.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361350: Aug 09 15:33:18.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798562 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361351: Aug 09 15:33:18.140 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361352: Aug 09 15:33:18.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602085, agentID=sbee } 8361353: Aug 09 15:33:18.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361354: Aug 09 15:33:18.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602085, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361355: Aug 09 15:33:18.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361356: Aug 09 15:33:20.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54209 } 8361357: Aug 09 15:33:20.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361358: Aug 09 15:33:20.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54209 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361359: Aug 09 15:33:20.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361360: Aug 09 15:33:20.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602086, agentID=jcalene } 8361361: Aug 09 15:33:20.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361362: Aug 09 15:33:20.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602086, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361363: Aug 09 15:33:20.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361364: Aug 09 15:33:20.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=621 } 8361365: Aug 09 15:33:20.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361366: Aug 09 15:33:20.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=621 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361367: Aug 09 15:33:20.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361368: Aug 09 15:33:23.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798563 } 8361369: Aug 09 15:33:23.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361370: Aug 09 15:33:23.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798563 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361371: Aug 09 15:33:23.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361372: Aug 09 15:33:23.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602087, agentID=mfoltz } 8361373: Aug 09 15:33:23.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361374: Aug 09 15:33:23.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602087, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361375: Aug 09 15:33:23.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361376: Aug 09 15:33:27.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602088, agentID=cangelini } 8361377: Aug 09 15:33:27.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361378: Aug 09 15:33:27.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602088, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361379: Aug 09 15:33:27.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361380: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798564 SkillGroupNum=10 } 8361381: Aug 09 15:33:28.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798564 8361382: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361383: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798564 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361384: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361385: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798565 SkillGroupNum=12 } 8361386: Aug 09 15:33:28.155 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798565 8361387: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361388: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798565 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:28 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361389: Aug 09 15:33:28.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361390: Aug 09 15:33:28.171 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798566 SkillGroupNum=13 } 8361391: Aug 09 15:33:28.171 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798566 8361392: Aug 09 15:33:28.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361393: Aug 09 15:33:28.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798566 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361394: Aug 09 15:33:28.171 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361395: Aug 09 15:33:28.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798567 SkillGroupNum=14 } 8361396: Aug 09 15:33:28.187 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798567 8361397: Aug 09 15:33:28.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361398: Aug 09 15:33:28.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798567 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361399: Aug 09 15:33:28.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361400: Aug 09 15:33:28.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798568 SkillGroupNum=7 } 8361401: Aug 09 15:33:28.202 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798568 8361402: Aug 09 15:33:28.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361403: Aug 09 15:33:28.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798568 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361404: Aug 09 15:33:28.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361405: Aug 09 15:33:28.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602089 } 8361406: Aug 09 15:33:28.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361407: Aug 09 15:33:28.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602089 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361408: Aug 09 15:33:28.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361409: Aug 09 15:33:28.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602090, agentID=sbee } 8361410: Aug 09 15:33:28.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361411: Aug 09 15:33:28.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602090, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361412: Aug 09 15:33:28.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361413: Aug 09 15:33:30.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=414 } 8361414: Aug 09 15:33:30.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361415: Aug 09 15:33:30.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=414 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361416: Aug 09 15:33:30.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361417: Aug 09 15:33:30.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602091, agentID=jcalene } 8361418: Aug 09 15:33:30.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361419: Aug 09 15:33:30.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602091, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361420: Aug 09 15:33:30.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361421: Aug 09 15:33:33.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602092, agentID=mfoltz } 8361422: Aug 09 15:33:33.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361423: Aug 09 15:33:33.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602092, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361424: Aug 09 15:33:33.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361425: Aug 09 15:33:37.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602093, agentID=cangelini } 8361426: Aug 09 15:33:37.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361427: Aug 09 15:33:37.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602093, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361428: Aug 09 15:33:37.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361429: Aug 09 15:33:38.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798569 SkillGroupNum=10 } 8361430: Aug 09 15:33:38.202 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798569 8361431: Aug 09 15:33:38.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361432: Aug 09 15:33:38.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798569 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361433: Aug 09 15:33:38.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361434: Aug 09 15:33:38.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798570 SkillGroupNum=12 } 8361435: Aug 09 15:33:38.218 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798570 8361436: Aug 09 15:33:38.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361437: Aug 09 15:33:38.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798570 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:38 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361438: Aug 09 15:33:38.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361439: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798571 SkillGroupNum=13 } 8361440: Aug 09 15:33:38.234 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798571 8361441: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361442: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798571 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361443: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361444: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798572 SkillGroupNum=14 } 8361445: Aug 09 15:33:38.234 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798572 8361446: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361447: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798572 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361448: Aug 09 15:33:38.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361449: Aug 09 15:33:38.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798573 SkillGroupNum=7 } 8361450: Aug 09 15:33:38.249 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798573 8361451: Aug 09 15:33:38.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361452: Aug 09 15:33:38.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798573 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361453: Aug 09 15:33:38.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361454: Aug 09 15:33:39.031 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602094, agentID=sbee } 8361455: Aug 09 15:33:39.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361456: Aug 09 15:33:39.031 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602094, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361457: Aug 09 15:33:39.031 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361458: Aug 09 15:33:40.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602095, agentID=jcalene } 8361459: Aug 09 15:33:40.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361460: Aug 09 15:33:40.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602095, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361461: Aug 09 15:33:40.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361462: Aug 09 15:33:44.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602096, agentID=mfoltz } 8361463: Aug 09 15:33:44.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361464: Aug 09 15:33:44.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602096, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361465: Aug 09 15:33:44.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361466: Aug 09 15:33:44.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=470 } 8361467: Aug 09 15:33:44.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361468: Aug 09 15:33:44.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=470 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361469: Aug 09 15:33:44.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361470: Aug 09 15:33:46.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1089 } 8361471: Aug 09 15:33:46.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361472: Aug 09 15:33:46.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1089 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361473: Aug 09 15:33:46.937 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361474: Aug 09 15:33:47.531 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602097, agentID=cangelini } 8361475: Aug 09 15:33:47.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361476: Aug 09 15:33:47.531 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602097, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361477: Aug 09 15:33:47.531 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361478: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798574 SkillGroupNum=10 } 8361479: Aug 09 15:33:48.265 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798574 8361480: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361481: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798574 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361482: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361483: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798575 SkillGroupNum=12 } 8361484: Aug 09 15:33:48.265 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798575 8361485: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361486: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798575 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:48 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361487: Aug 09 15:33:48.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361488: Aug 09 15:33:48.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798576 SkillGroupNum=13 } 8361489: Aug 09 15:33:48.281 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798576 8361490: Aug 09 15:33:48.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361491: Aug 09 15:33:48.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798576 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361492: Aug 09 15:33:48.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361493: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798577 SkillGroupNum=14 } 8361494: Aug 09 15:33:48.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798577 8361495: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361496: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798577 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361497: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361498: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798578 SkillGroupNum=7 } 8361499: Aug 09 15:33:48.296 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798578 8361500: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361501: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798578 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361502: Aug 09 15:33:48.296 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361503: Aug 09 15:33:49.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602098, agentID=sbee } 8361504: Aug 09 15:33:49.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361505: Aug 09 15:33:49.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602098, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361506: Aug 09 15:33:49.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361507: Aug 09 15:33:50.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54210 } 8361508: Aug 09 15:33:50.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361509: Aug 09 15:33:50.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54210 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361510: Aug 09 15:33:50.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361511: Aug 09 15:33:50.796 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=622 } 8361512: Aug 09 15:33:50.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361513: Aug 09 15:33:50.796 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=622 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361514: Aug 09 15:33:50.796 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361515: Aug 09 15:33:51.156 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602099, agentID=jcalene } 8361516: Aug 09 15:33:51.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361517: Aug 09 15:33:51.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602099, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361518: Aug 09 15:33:51.156 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361519: Aug 09 15:33:53.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798579 } 8361520: Aug 09 15:33:53.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361521: Aug 09 15:33:53.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798579 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361522: Aug 09 15:33:53.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361523: Aug 09 15:33:54.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602100, agentID=mfoltz } 8361524: Aug 09 15:33:54.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361525: Aug 09 15:33:54.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602100, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361526: Aug 09 15:33:54.406 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361527: Aug 09 15:33:57.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602101, agentID=cangelini } 8361528: Aug 09 15:33:57.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361529: Aug 09 15:33:57.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602101, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361530: Aug 09 15:33:57.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361531: Aug 09 15:33:58.312 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798580 SkillGroupNum=10 } 8361532: Aug 09 15:33:58.312 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798580 8361533: Aug 09 15:33:58.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361534: Aug 09 15:33:58.312 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798580 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361535: Aug 09 15:33:58.312 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361536: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798581 SkillGroupNum=12 } 8361537: Aug 09 15:33:58.328 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798581 8361538: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361539: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798581 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:58 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361540: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361541: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798582 SkillGroupNum=13 } 8361542: Aug 09 15:33:58.328 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798582 8361543: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361544: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798582 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361545: Aug 09 15:33:58.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361546: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602102 } 8361547: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361548: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602102 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361549: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361550: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798583 SkillGroupNum=14 } 8361551: Aug 09 15:33:58.343 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798583 8361552: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361553: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798583 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361554: Aug 09 15:33:58.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361555: Aug 09 15:33:58.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798584 SkillGroupNum=7 } 8361556: Aug 09 15:33:58.359 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798584 8361557: Aug 09 15:33:58.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361558: Aug 09 15:33:58.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798584 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:33:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361559: Aug 09 15:33:58.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361560: Aug 09 15:33:59.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602103, agentID=sbee } 8361561: Aug 09 15:33:59.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361562: Aug 09 15:33:59.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602103, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361563: Aug 09 15:33:59.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361564: Aug 09 15:34:00.344 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=415 } 8361565: Aug 09 15:34:00.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361566: Aug 09 15:34:00.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=415 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361567: Aug 09 15:34:00.344 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361568: Aug 09 15:34:01.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602104, agentID=jcalene } 8361569: Aug 09 15:34:01.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361570: Aug 09 15:34:01.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602104, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361571: Aug 09 15:34:01.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361572: Aug 09 15:34:04.687 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602105, agentID=mfoltz } 8361573: Aug 09 15:34:04.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361574: Aug 09 15:34:04.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602105, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361575: Aug 09 15:34:04.687 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361576: Aug 09 15:34:05.453 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8361577: Aug 09 15:34:05.453 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8361578: Aug 09 15:34:07.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602106, agentID=cangelini } 8361579: Aug 09 15:34:07.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361580: Aug 09 15:34:07.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602106, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361581: Aug 09 15:34:07.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361582: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798585 SkillGroupNum=10 } 8361583: Aug 09 15:34:08.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798585 8361584: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361585: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798585 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361586: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361587: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798586 SkillGroupNum=12 } 8361588: Aug 09 15:34:08.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798586 8361589: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361590: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798586 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:08 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361591: Aug 09 15:34:08.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361592: Aug 09 15:34:08.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798587 SkillGroupNum=13 } 8361593: Aug 09 15:34:08.391 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798587 8361594: Aug 09 15:34:08.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361595: Aug 09 15:34:08.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798587 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361596: Aug 09 15:34:08.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361597: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798588 SkillGroupNum=14 } 8361598: Aug 09 15:34:08.406 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798588 8361599: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361600: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798588 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361601: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361602: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798589 SkillGroupNum=7 } 8361603: Aug 09 15:34:08.406 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798589 8361604: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361605: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798589 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361606: Aug 09 15:34:08.406 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361607: Aug 09 15:34:09.734 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602107, agentID=sbee } 8361608: Aug 09 15:34:09.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361609: Aug 09 15:34:09.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602107, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361610: Aug 09 15:34:09.734 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361611: Aug 09 15:34:10.453 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8361612: Aug 09 15:34:10.453 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8361613: Aug 09 15:34:10.453 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8361614: Aug 09 15:34:10.453 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8361615: Aug 09 15:34:11.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602108, agentID=jcalene } 8361616: Aug 09 15:34:11.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361617: Aug 09 15:34:11.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602108, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361618: Aug 09 15:34:11.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361619: Aug 09 15:34:14.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=471 } 8361620: Aug 09 15:34:14.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361621: Aug 09 15:34:14.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=471 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361622: Aug 09 15:34:14.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361623: Aug 09 15:34:14.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602109, agentID=mfoltz } 8361624: Aug 09 15:34:14.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361625: Aug 09 15:34:14.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602109, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361626: Aug 09 15:34:14.938 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361627: Aug 09 15:34:16.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1090 } 8361628: Aug 09 15:34:16.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361629: Aug 09 15:34:16.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1090 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361630: Aug 09 15:34:16.938 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361631: Aug 09 15:34:18.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602110, agentID=cangelini } 8361632: Aug 09 15:34:18.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361633: Aug 09 15:34:18.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602110, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361634: Aug 09 15:34:18.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361635: Aug 09 15:34:18.422 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798590 SkillGroupNum=10 } 8361636: Aug 09 15:34:18.422 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798590 8361637: Aug 09 15:34:18.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361638: Aug 09 15:34:18.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798590 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361639: Aug 09 15:34:18.422 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361640: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798591 SkillGroupNum=12 } 8361641: Aug 09 15:34:18.438 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798591 8361642: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361643: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798591 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:18 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361644: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361645: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798592 SkillGroupNum=13 } 8361646: Aug 09 15:34:18.438 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798592 8361647: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361648: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798592 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361649: Aug 09 15:34:18.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361650: Aug 09 15:34:18.453 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798593 SkillGroupNum=14 } 8361651: Aug 09 15:34:18.453 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798593 8361652: Aug 09 15:34:18.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361653: Aug 09 15:34:18.453 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798593 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361654: Aug 09 15:34:18.453 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361655: Aug 09 15:34:18.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798594 SkillGroupNum=7 } 8361656: Aug 09 15:34:18.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798594 8361657: Aug 09 15:34:18.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361658: Aug 09 15:34:18.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798594 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361659: Aug 09 15:34:18.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361660: Aug 09 15:34:19.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602111, agentID=sbee } 8361661: Aug 09 15:34:19.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361662: Aug 09 15:34:19.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602111, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361663: Aug 09 15:34:19.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361664: Aug 09 15:34:20.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54211 } 8361665: Aug 09 15:34:20.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361666: Aug 09 15:34:20.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54211 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361667: Aug 09 15:34:20.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361668: Aug 09 15:34:20.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=623 } 8361669: Aug 09 15:34:20.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361670: Aug 09 15:34:20.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=623 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361671: Aug 09 15:34:20.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361672: Aug 09 15:34:21.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602112, agentID=jcalene } 8361673: Aug 09 15:34:21.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361674: Aug 09 15:34:21.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602112, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361675: Aug 09 15:34:21.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361676: Aug 09 15:34:23.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798595 } 8361677: Aug 09 15:34:23.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361678: Aug 09 15:34:23.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798595 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361679: Aug 09 15:34:23.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361680: Aug 09 15:34:25.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602113, agentID=mfoltz } 8361681: Aug 09 15:34:25.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361682: Aug 09 15:34:25.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602113, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361683: Aug 09 15:34:25.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361684: Aug 09 15:34:28.344 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602114 } 8361685: Aug 09 15:34:28.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361686: Aug 09 15:34:28.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602114 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361687: Aug 09 15:34:28.344 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361688: Aug 09 15:34:28.407 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602115, agentID=cangelini } 8361689: Aug 09 15:34:28.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361690: Aug 09 15:34:28.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602115, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361691: Aug 09 15:34:28.407 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361692: Aug 09 15:34:28.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798596 SkillGroupNum=10 } 8361693: Aug 09 15:34:28.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798596 8361694: Aug 09 15:34:28.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361695: Aug 09 15:34:28.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798596 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361696: Aug 09 15:34:28.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361697: Aug 09 15:34:28.485 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798597 SkillGroupNum=12 } 8361698: Aug 09 15:34:28.485 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798597 8361699: Aug 09 15:34:28.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361700: Aug 09 15:34:28.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798597 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:28 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361701: Aug 09 15:34:28.485 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361702: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798598 SkillGroupNum=13 } 8361703: Aug 09 15:34:28.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798598 8361704: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361705: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798598 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361706: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361707: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798599 SkillGroupNum=14 } 8361708: Aug 09 15:34:28.500 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798599 8361709: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361710: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798599 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361711: Aug 09 15:34:28.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361712: Aug 09 15:34:28.516 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798600 SkillGroupNum=7 } 8361713: Aug 09 15:34:28.516 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798600 8361714: Aug 09 15:34:28.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361715: Aug 09 15:34:28.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798600 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361716: Aug 09 15:34:28.516 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361717: Aug 09 15:34:30.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602116, agentID=sbee } 8361718: Aug 09 15:34:30.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361719: Aug 09 15:34:30.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602116, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361720: Aug 09 15:34:30.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361721: Aug 09 15:34:30.344 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=416 } 8361722: Aug 09 15:34:30.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361723: Aug 09 15:34:30.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=416 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361724: Aug 09 15:34:30.344 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361725: Aug 09 15:34:32.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602117, agentID=jcalene } 8361726: Aug 09 15:34:32.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361727: Aug 09 15:34:32.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602117, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361728: Aug 09 15:34:32.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361729: Aug 09 15:34:35.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602118, agentID=mfoltz } 8361730: Aug 09 15:34:35.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361731: Aug 09 15:34:35.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602118, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361732: Aug 09 15:34:35.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361733: Aug 09 15:34:36.563 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:24:36 CDT 2012 8361734: Aug 09 15:34:36.563 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8361735: Aug 09 15:34:36.563 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8361736: Aug 09 15:34:36.954 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8361737: Aug 09 15:34:36.954 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344544476579 CRS Engine, node=1, id=2706,usage=CMDB-CRSDB Sync,userInfo=system 8361738: Aug 09 15:34:36.969 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8361739: Aug 09 15:34:36.985 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8361740: Aug 09 15:34:36.985 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8361741: Aug 09 15:34:37.000 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8361742: Aug 09 15:34:37.000 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8361743: Aug 09 15:34:37.344 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8361744: Aug 09 15:34:37.641 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8361745: Aug 09 15:34:37.641 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344544476579 CRS Engine, node=1, id=2706,usage=CMDB-CRSDB Sync,userInfo=system 8361746: Aug 09 15:34:37.657 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8361747: Aug 09 15:34:37.657 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8361748: Aug 09 15:34:37.657 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8361749: Aug 09 15:34:37.657 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8361750: Aug 09 15:34:37.657 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8361751: Aug 09 15:34:38.532 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798601 SkillGroupNum=10 } 8361752: Aug 09 15:34:38.532 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798601 8361753: Aug 09 15:34:38.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361754: Aug 09 15:34:38.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798601 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361755: Aug 09 15:34:38.532 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361756: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798602 SkillGroupNum=12 } 8361757: Aug 09 15:34:38.547 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798602 8361758: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361759: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798602 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:38 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361760: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361761: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798603 SkillGroupNum=13 } 8361762: Aug 09 15:34:38.547 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798603 8361763: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361764: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798603 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361765: Aug 09 15:34:38.547 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361766: Aug 09 15:34:38.563 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798604 SkillGroupNum=14 } 8361767: Aug 09 15:34:38.563 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798604 8361768: Aug 09 15:34:38.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361769: Aug 09 15:34:38.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798604 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361770: Aug 09 15:34:38.563 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361771: Aug 09 15:34:38.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798605 SkillGroupNum=7 } 8361772: Aug 09 15:34:38.579 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798605 8361773: Aug 09 15:34:38.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361774: Aug 09 15:34:38.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798605 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361775: Aug 09 15:34:38.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361776: Aug 09 15:34:38.625 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602119, agentID=cangelini } 8361777: Aug 09 15:34:38.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361778: Aug 09 15:34:38.625 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602119, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361779: Aug 09 15:34:38.625 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361780: Aug 09 15:34:40.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602120, agentID=sbee } 8361781: Aug 09 15:34:40.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361782: Aug 09 15:34:40.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602120, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361783: Aug 09 15:34:40.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361784: Aug 09 15:34:42.235 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=14 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602121, agentID=jcalene } 8361785: Aug 09 15:34:42.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361786: Aug 09 15:34:42.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602121, agentID=jcalene, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361787: Aug 09 15:34:42.235 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361788: Aug 09 15:34:44.860 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=472 } 8361789: Aug 09 15:34:44.860 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361790: Aug 09 15:34:44.860 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=472 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361791: Aug 09 15:34:44.860 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361792: Aug 09 15:34:45.688 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602122, agentID=mfoltz } 8361793: Aug 09 15:34:45.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361794: Aug 09 15:34:45.688 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602122, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361795: Aug 09 15:34:45.688 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361796: Aug 09 15:34:46.954 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1091 } 8361797: Aug 09 15:34:46.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361798: Aug 09 15:34:46.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1091 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361799: Aug 09 15:34:46.954 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361800: Aug 09 15:34:48.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798606 SkillGroupNum=10 } 8361801: Aug 09 15:34:48.579 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798606 8361802: Aug 09 15:34:48.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361803: Aug 09 15:34:48.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798606 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361804: Aug 09 15:34:48.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361805: Aug 09 15:34:48.594 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798607 SkillGroupNum=12 } 8361806: Aug 09 15:34:48.594 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798607 8361807: Aug 09 15:34:48.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361808: Aug 09 15:34:48.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798607 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:48 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361809: Aug 09 15:34:48.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361810: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798608 SkillGroupNum=13 } 8361811: Aug 09 15:34:48.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798608 8361812: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361813: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798608 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361814: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361815: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798609 SkillGroupNum=14 } 8361816: Aug 09 15:34:48.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798609 8361817: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361818: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798609 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361819: Aug 09 15:34:48.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361820: Aug 09 15:34:48.626 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798610 SkillGroupNum=7 } 8361821: Aug 09 15:34:48.626 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798610 8361822: Aug 09 15:34:48.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361823: Aug 09 15:34:48.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798610 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361824: Aug 09 15:34:48.626 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361825: Aug 09 15:34:48.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602123, agentID=cangelini } 8361826: Aug 09 15:34:48.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361827: Aug 09 15:34:48.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602123, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361828: Aug 09 15:34:48.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361829: Aug 09 15:34:49.798 CDT %MIVR-SS_RM-7-UNK:Processing msg: DeviceOutOfServiceMsg (Rsrc:jcalene,Reason:DEVICE_UNREGISTERED) 8361830: Aug 09 15:34:49.798 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene New State:UNAVAILABLE Old State:UNAVAILABLE Reason code:32759 8361831: Aug 09 15:34:49.798 CDT %MIVR-SS_RM-7-UNK:Posting msg SYSTEM_EVENT Socket:Socket: null monitoredDeviceDN:nullpgStatus = 1024icmCentralControllerTime = Thu Aug 09 15:34:49 CDT 2012systemEventID = 10systemEventArg1 = 0systemEventArg2 = 0systemEventArg3 = 0eventDeviceType = 76text =eventDeviceID = 12101240 in CTI Server's message queue 8361832: Aug 09 15:34:49.798 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcalene, new state: UNAVAILABLE 8361833: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SYSTEM_EVENT } 8361834: Aug 09 15:34:49.798 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 rcasey Order:2)(SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8361835: Aug 09 15:34:49.798 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcalene because it's not a working outbound resource. 8361836: Aug 09 15:34:49.798 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 rcasey Order:29)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8361837: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SYSTEM_EVENTpgStatus:1024icmCentralControllerTime:Thu Aug 09 15:34:49 CDT 2012systemEventID:10systemEventArg1:0systemEventArg2:0systemEventArg3:0eventDeviceType:76text:eventDeviceID:12101240 to various sockets } 8361838: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101240, agentDN:12101240, agentID:jcalene, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32759, agentID = jcalene, agentExtension = 12101240, agentID_Long = jcalene } to outboundQ 8361839: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8361840: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32759, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcalene, agentExtension=12101240, agentInstrument=null, agentID_Long=jcalene, duration=-1, nextAgentState=-1 to various sockets } 8361841: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361842: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361843: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361844: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361845: Aug 09 15:34:49.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361846: Aug 09 15:34:50.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54212 } 8361847: Aug 09 15:34:50.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361848: Aug 09 15:34:50.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54212 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361849: Aug 09 15:34:50.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361850: Aug 09 15:34:50.501 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602124, agentID=sbee } 8361851: Aug 09 15:34:50.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361852: Aug 09 15:34:50.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602124, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361853: Aug 09 15:34:50.501 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361854: Aug 09 15:34:50.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=624 } 8361855: Aug 09 15:34:50.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361856: Aug 09 15:34:50.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=624 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361857: Aug 09 15:34:50.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361858: Aug 09 15:34:53.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798611 } 8361859: Aug 09 15:34:53.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361860: Aug 09 15:34:53.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798611 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361861: Aug 09 15:34:53.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361862: Aug 09 15:34:55.907 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602125, agentID=mfoltz } 8361863: Aug 09 15:34:55.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361864: Aug 09 15:34:55.907 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602125, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361865: Aug 09 15:34:55.907 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361866: Aug 09 15:34:58.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602126 } 8361867: Aug 09 15:34:58.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361868: Aug 09 15:34:58.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602126 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361869: Aug 09 15:34:58.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361870: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798612 SkillGroupNum=10 } 8361871: Aug 09 15:34:58.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798612 8361872: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361873: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798612 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361874: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361875: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798613 SkillGroupNum=12 } 8361876: Aug 09 15:34:58.641 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798613 8361877: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361878: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798613 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:58 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361879: Aug 09 15:34:58.641 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361880: Aug 09 15:34:58.657 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798614 SkillGroupNum=13 } 8361881: Aug 09 15:34:58.657 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798614 8361882: Aug 09 15:34:58.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361883: Aug 09 15:34:58.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798614 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361884: Aug 09 15:34:58.657 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361885: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798615 SkillGroupNum=14 } 8361886: Aug 09 15:34:58.673 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798615 8361887: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361888: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798615 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361889: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361890: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798616 SkillGroupNum=7 } 8361891: Aug 09 15:34:58.673 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798616 8361892: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361893: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798616 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:34:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361894: Aug 09 15:34:58.673 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361895: Aug 09 15:34:59.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602127, agentID=cangelini } 8361896: Aug 09 15:34:59.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361897: Aug 09 15:34:59.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602127, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361898: Aug 09 15:34:59.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361899: Aug 09 15:35:00.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=417 } 8361900: Aug 09 15:35:00.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361901: Aug 09 15:35:00.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=417 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361902: Aug 09 15:35:00.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8361903: Aug 09 15:35:00.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602128, agentID=sbee } 8361904: Aug 09 15:35:00.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361905: Aug 09 15:35:00.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602128, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361906: Aug 09 15:35:00.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361907: Aug 09 15:35:06.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602129, agentID=mfoltz } 8361908: Aug 09 15:35:06.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361909: Aug 09 15:35:06.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602129, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361910: Aug 09 15:35:06.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361911: Aug 09 15:35:08.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798617 SkillGroupNum=10 } 8361912: Aug 09 15:35:08.689 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798617 8361913: Aug 09 15:35:08.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361914: Aug 09 15:35:08.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798617 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361915: Aug 09 15:35:08.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361916: Aug 09 15:35:08.704 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798618 SkillGroupNum=12 } 8361917: Aug 09 15:35:08.704 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798618 8361918: Aug 09 15:35:08.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361919: Aug 09 15:35:08.704 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798618 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:08 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361920: Aug 09 15:35:08.704 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361921: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798619 SkillGroupNum=13 } 8361922: Aug 09 15:35:08.720 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798619 8361923: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361924: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798619 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361925: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361926: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798620 SkillGroupNum=14 } 8361927: Aug 09 15:35:08.720 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798620 8361928: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361929: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798620 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361930: Aug 09 15:35:08.720 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361931: Aug 09 15:35:08.735 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798621 SkillGroupNum=7 } 8361932: Aug 09 15:35:08.735 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798621 8361933: Aug 09 15:35:08.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361934: Aug 09 15:35:08.735 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798621 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361935: Aug 09 15:35:08.735 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361936: Aug 09 15:35:09.423 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602130, agentID=cangelini } 8361937: Aug 09 15:35:09.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361938: Aug 09 15:35:09.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602130, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361939: Aug 09 15:35:09.423 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361940: Aug 09 15:35:10.454 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8361941: Aug 09 15:35:10.454 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8361942: Aug 09 15:35:10.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602131, agentID=sbee } 8361943: Aug 09 15:35:10.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361944: Aug 09 15:35:10.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602131, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361945: Aug 09 15:35:10.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361946: Aug 09 15:35:14.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=473 } 8361947: Aug 09 15:35:14.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361948: Aug 09 15:35:14.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=473 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361949: Aug 09 15:35:14.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8361950: Aug 09 15:35:15.454 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8361951: Aug 09 15:35:15.454 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8361952: Aug 09 15:35:15.454 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8361953: Aug 09 15:35:15.454 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8361954: Aug 09 15:35:16.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602132, agentID=mfoltz } 8361955: Aug 09 15:35:16.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361956: Aug 09 15:35:16.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602132, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361957: Aug 09 15:35:16.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361958: Aug 09 15:35:16.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1092 } 8361959: Aug 09 15:35:16.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361960: Aug 09 15:35:16.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1092 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361961: Aug 09 15:35:16.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8361962: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798622 SkillGroupNum=10 } 8361963: Aug 09 15:35:18.751 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798622 8361964: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361965: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798622 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361966: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361967: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798623 SkillGroupNum=12 } 8361968: Aug 09 15:35:18.751 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798623 8361969: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361970: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798623 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:18 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361971: Aug 09 15:35:18.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361972: Aug 09 15:35:18.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798624 SkillGroupNum=13 } 8361973: Aug 09 15:35:18.767 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798624 8361974: Aug 09 15:35:18.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361975: Aug 09 15:35:18.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798624 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361976: Aug 09 15:35:18.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361977: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798625 SkillGroupNum=14 } 8361978: Aug 09 15:35:18.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798625 8361979: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361980: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798625 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361981: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361982: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798626 SkillGroupNum=7 } 8361983: Aug 09 15:35:18.782 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798626 8361984: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8361985: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798626 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361986: Aug 09 15:35:18.782 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8361987: Aug 09 15:35:19.642 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602133, agentID=cangelini } 8361988: Aug 09 15:35:19.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8361989: Aug 09 15:35:19.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602133, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361990: Aug 09 15:35:19.642 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8361991: Aug 09 15:35:20.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54213 } 8361992: Aug 09 15:35:20.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361993: Aug 09 15:35:20.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54213 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361994: Aug 09 15:35:20.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8361995: Aug 09 15:35:20.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=625 } 8361996: Aug 09 15:35:20.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8361997: Aug 09 15:35:20.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=625 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361998: Aug 09 15:35:20.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8361999: Aug 09 15:35:21.173 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602134, agentID=sbee } 8362000: Aug 09 15:35:21.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362001: Aug 09 15:35:21.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602134, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362002: Aug 09 15:35:21.173 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362003: Aug 09 15:35:23.095 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798627 } 8362004: Aug 09 15:35:23.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362005: Aug 09 15:35:23.095 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798627 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362006: Aug 09 15:35:23.095 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362007: Aug 09 15:35:26.673 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602135, agentID=mfoltz } 8362008: Aug 09 15:35:26.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362009: Aug 09 15:35:26.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602135, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362010: Aug 09 15:35:26.673 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362011: Aug 09 15:35:28.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602136 } 8362012: Aug 09 15:35:28.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362013: Aug 09 15:35:28.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602136 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362014: Aug 09 15:35:28.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362015: Aug 09 15:35:28.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798628 SkillGroupNum=10 } 8362016: Aug 09 15:35:28.798 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798628 8362017: Aug 09 15:35:28.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362018: Aug 09 15:35:28.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798628 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362019: Aug 09 15:35:28.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362020: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798629 SkillGroupNum=12 } 8362021: Aug 09 15:35:28.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798629 8362022: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362023: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798629 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:28 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362024: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362025: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798630 SkillGroupNum=13 } 8362026: Aug 09 15:35:28.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798630 8362027: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362028: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798630 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362029: Aug 09 15:35:28.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362030: Aug 09 15:35:28.830 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798631 SkillGroupNum=14 } 8362031: Aug 09 15:35:28.830 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798631 8362032: Aug 09 15:35:28.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362033: Aug 09 15:35:28.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798631 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362034: Aug 09 15:35:28.830 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362035: Aug 09 15:35:28.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798632 SkillGroupNum=7 } 8362036: Aug 09 15:35:28.845 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798632 8362037: Aug 09 15:35:28.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362038: Aug 09 15:35:28.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798632 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362039: Aug 09 15:35:28.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362040: Aug 09 15:35:29.876 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602137, agentID=cangelini } 8362041: Aug 09 15:35:29.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362042: Aug 09 15:35:29.876 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602137, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362043: Aug 09 15:35:29.876 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362044: Aug 09 15:35:30.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=418 } 8362045: Aug 09 15:35:30.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362046: Aug 09 15:35:30.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=418 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362047: Aug 09 15:35:30.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362048: Aug 09 15:35:31.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602138, agentID=sbee } 8362049: Aug 09 15:35:31.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362050: Aug 09 15:35:31.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602138, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362051: Aug 09 15:35:31.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362052: Aug 09 15:35:36.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602139, agentID=mfoltz } 8362053: Aug 09 15:35:36.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362054: Aug 09 15:35:36.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602139, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362055: Aug 09 15:35:36.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362056: Aug 09 15:35:38.845 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798633 SkillGroupNum=10 } 8362057: Aug 09 15:35:38.845 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798633 8362058: Aug 09 15:35:38.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362059: Aug 09 15:35:38.845 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798633 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362060: Aug 09 15:35:38.845 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362061: Aug 09 15:35:38.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798634 SkillGroupNum=12 } 8362062: Aug 09 15:35:38.861 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798634 8362063: Aug 09 15:35:38.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362064: Aug 09 15:35:38.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798634 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:38 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362065: Aug 09 15:35:38.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362066: Aug 09 15:35:38.877 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798635 SkillGroupNum=13 } 8362067: Aug 09 15:35:38.877 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798635 8362068: Aug 09 15:35:38.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362069: Aug 09 15:35:38.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798635 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362070: Aug 09 15:35:38.877 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362071: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798636 SkillGroupNum=14 } 8362072: Aug 09 15:35:38.892 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798636 8362073: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362074: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798636 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362075: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362076: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798637 SkillGroupNum=7 } 8362077: Aug 09 15:35:38.892 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798637 8362078: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362079: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798637 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362080: Aug 09 15:35:38.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362081: Aug 09 15:35:40.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602140, agentID=cangelini } 8362082: Aug 09 15:35:40.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362083: Aug 09 15:35:40.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602140, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362084: Aug 09 15:35:40.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362085: Aug 09 15:35:41.564 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602141, agentID=sbee } 8362086: Aug 09 15:35:41.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362087: Aug 09 15:35:41.564 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602141, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362088: Aug 09 15:35:41.564 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362089: Aug 09 15:35:44.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=474 } 8362090: Aug 09 15:35:44.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362091: Aug 09 15:35:44.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=474 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362092: Aug 09 15:35:44.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362093: Aug 09 15:35:46.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1093 } 8362094: Aug 09 15:35:46.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362095: Aug 09 15:35:46.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1093 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362096: Aug 09 15:35:46.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362097: Aug 09 15:35:47.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602142, agentID=mfoltz } 8362098: Aug 09 15:35:47.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362099: Aug 09 15:35:47.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602142, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362100: Aug 09 15:35:47.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362101: Aug 09 15:35:48.908 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798638 SkillGroupNum=10 } 8362102: Aug 09 15:35:48.908 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798638 8362103: Aug 09 15:35:48.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362104: Aug 09 15:35:48.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798638 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362105: Aug 09 15:35:48.908 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362106: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798639 SkillGroupNum=12 } 8362107: Aug 09 15:35:48.924 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798639 8362108: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362109: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798639 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:48 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362110: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362111: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798640 SkillGroupNum=13 } 8362112: Aug 09 15:35:48.924 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798640 8362113: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362114: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798640 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362115: Aug 09 15:35:48.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362116: Aug 09 15:35:48.939 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798641 SkillGroupNum=14 } 8362117: Aug 09 15:35:48.939 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798641 8362118: Aug 09 15:35:48.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362119: Aug 09 15:35:48.939 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798641 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362120: Aug 09 15:35:48.939 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362121: Aug 09 15:35:48.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798642 SkillGroupNum=7 } 8362122: Aug 09 15:35:48.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798642 8362123: Aug 09 15:35:48.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362124: Aug 09 15:35:48.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798642 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362125: Aug 09 15:35:48.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362126: Aug 09 15:35:50.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54214 } 8362127: Aug 09 15:35:50.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362128: Aug 09 15:35:50.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54214 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362129: Aug 09 15:35:50.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362130: Aug 09 15:35:50.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602143, agentID=cangelini } 8362131: Aug 09 15:35:50.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362132: Aug 09 15:35:50.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602143, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362133: Aug 09 15:35:50.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362134: Aug 09 15:35:50.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=626 } 8362135: Aug 09 15:35:50.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362136: Aug 09 15:35:50.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=626 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362137: Aug 09 15:35:50.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362138: Aug 09 15:35:51.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602144, agentID=sbee } 8362139: Aug 09 15:35:51.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362140: Aug 09 15:35:51.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602144, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362141: Aug 09 15:35:51.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362142: Aug 09 15:35:53.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798643 } 8362143: Aug 09 15:35:53.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362144: Aug 09 15:35:53.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798643 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362145: Aug 09 15:35:53.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362146: Aug 09 15:35:57.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602145, agentID=mfoltz } 8362147: Aug 09 15:35:57.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362148: Aug 09 15:35:57.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602145, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362149: Aug 09 15:35:57.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362150: Aug 09 15:35:58.346 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602146 } 8362151: Aug 09 15:35:58.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362152: Aug 09 15:35:58.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602146 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362153: Aug 09 15:35:58.346 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362154: Aug 09 15:35:58.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798644 SkillGroupNum=10 } 8362155: Aug 09 15:35:58.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798644 8362156: Aug 09 15:35:58.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362157: Aug 09 15:35:58.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798644 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362158: Aug 09 15:35:58.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362159: Aug 09 15:35:58.971 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798645 SkillGroupNum=12 } 8362160: Aug 09 15:35:58.971 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798645 8362161: Aug 09 15:35:58.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362162: Aug 09 15:35:58.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798645 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:58 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362163: Aug 09 15:35:58.971 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362164: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798646 SkillGroupNum=13 } 8362165: Aug 09 15:35:58.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798646 8362166: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362167: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798646 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362168: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362169: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798647 SkillGroupNum=14 } 8362170: Aug 09 15:35:58.986 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798647 8362171: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362172: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798647 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362173: Aug 09 15:35:58.986 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362174: Aug 09 15:35:59.002 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798648 SkillGroupNum=7 } 8362175: Aug 09 15:35:59.002 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798648 8362176: Aug 09 15:35:59.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362177: Aug 09 15:35:59.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798648 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:35:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362178: Aug 09 15:35:59.002 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362179: Aug 09 15:36:00.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=419 } 8362180: Aug 09 15:36:00.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362181: Aug 09 15:36:00.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=419 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362182: Aug 09 15:36:00.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362183: Aug 09 15:36:00.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602147, agentID=cangelini } 8362184: Aug 09 15:36:00.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362185: Aug 09 15:36:00.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602147, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362186: Aug 09 15:36:00.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362187: Aug 09 15:36:02.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602148, agentID=sbee } 8362188: Aug 09 15:36:02.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362189: Aug 09 15:36:02.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602148, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362190: Aug 09 15:36:02.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362191: Aug 09 15:36:07.580 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602149, agentID=mfoltz } 8362192: Aug 09 15:36:07.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362193: Aug 09 15:36:07.580 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602149, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362194: Aug 09 15:36:07.580 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362195: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798649 SkillGroupNum=10 } 8362196: Aug 09 15:36:09.018 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798649 8362197: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362198: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798649 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362199: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362200: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798650 SkillGroupNum=12 } 8362201: Aug 09 15:36:09.018 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798650 8362202: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362203: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798650 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:09 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362204: Aug 09 15:36:09.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362205: Aug 09 15:36:09.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798651 SkillGroupNum=13 } 8362206: Aug 09 15:36:09.033 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798651 8362207: Aug 09 15:36:09.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362208: Aug 09 15:36:09.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798651 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362209: Aug 09 15:36:09.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362210: Aug 09 15:36:09.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798652 SkillGroupNum=14 } 8362211: Aug 09 15:36:09.049 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798652 8362212: Aug 09 15:36:09.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362213: Aug 09 15:36:09.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798652 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362214: Aug 09 15:36:09.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362215: Aug 09 15:36:09.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798653 SkillGroupNum=7 } 8362216: Aug 09 15:36:09.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798653 8362217: Aug 09 15:36:09.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362218: Aug 09 15:36:09.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798653 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362219: Aug 09 15:36:09.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362220: Aug 09 15:36:10.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602150, agentID=cangelini } 8362221: Aug 09 15:36:10.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362222: Aug 09 15:36:10.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602150, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362223: Aug 09 15:36:10.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362224: Aug 09 15:36:12.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602151, agentID=sbee } 8362225: Aug 09 15:36:12.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362226: Aug 09 15:36:12.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602151, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362227: Aug 09 15:36:12.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362228: Aug 09 15:36:14.862 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=475 } 8362229: Aug 09 15:36:14.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362230: Aug 09 15:36:14.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=475 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362231: Aug 09 15:36:14.862 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362232: Aug 09 15:36:15.455 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8362233: Aug 09 15:36:15.455 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8362234: Aug 09 15:36:17.002 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1094 } 8362235: Aug 09 15:36:17.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362236: Aug 09 15:36:17.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1094 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362237: Aug 09 15:36:17.002 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362238: Aug 09 15:36:17.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602152, agentID=mfoltz } 8362239: Aug 09 15:36:17.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362240: Aug 09 15:36:17.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602152, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362241: Aug 09 15:36:17.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362242: Aug 09 15:36:19.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798654 SkillGroupNum=10 } 8362243: Aug 09 15:36:19.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798654 8362244: Aug 09 15:36:19.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362245: Aug 09 15:36:19.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798654 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362246: Aug 09 15:36:19.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362247: Aug 09 15:36:19.080 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798655 SkillGroupNum=12 } 8362248: Aug 09 15:36:19.080 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798655 8362249: Aug 09 15:36:19.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362250: Aug 09 15:36:19.080 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798655 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:19 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362251: Aug 09 15:36:19.080 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362252: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798656 SkillGroupNum=13 } 8362253: Aug 09 15:36:19.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798656 8362254: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362255: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798656 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362256: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362257: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798657 SkillGroupNum=14 } 8362258: Aug 09 15:36:19.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798657 8362259: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362260: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798657 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362261: Aug 09 15:36:19.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362262: Aug 09 15:36:19.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798658 SkillGroupNum=7 } 8362263: Aug 09 15:36:19.112 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798658 8362264: Aug 09 15:36:19.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362265: Aug 09 15:36:19.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798658 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362266: Aug 09 15:36:19.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362267: Aug 09 15:36:20.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54215 } 8362268: Aug 09 15:36:20.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362269: Aug 09 15:36:20.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54215 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362270: Aug 09 15:36:20.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362271: Aug 09 15:36:20.456 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8362272: Aug 09 15:36:20.456 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8362273: Aug 09 15:36:20.456 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8362274: Aug 09 15:36:20.456 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8362275: Aug 09 15:36:20.862 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=627 } 8362276: Aug 09 15:36:20.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362277: Aug 09 15:36:20.862 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=627 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362278: Aug 09 15:36:20.862 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362279: Aug 09 15:36:21.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602153, agentID=cangelini } 8362280: Aug 09 15:36:21.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362281: Aug 09 15:36:21.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602153, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362282: Aug 09 15:36:21.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362283: Aug 09 15:36:22.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602154, agentID=sbee } 8362284: Aug 09 15:36:22.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362285: Aug 09 15:36:22.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602154, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362286: Aug 09 15:36:22.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362287: Aug 09 15:36:23.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798659 } 8362288: Aug 09 15:36:23.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362289: Aug 09 15:36:23.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798659 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362290: Aug 09 15:36:23.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362291: Aug 09 15:36:28.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602155, agentID=mfoltz } 8362292: Aug 09 15:36:28.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362293: Aug 09 15:36:28.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602155, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362294: Aug 09 15:36:28.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362295: Aug 09 15:36:28.346 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602156 } 8362296: Aug 09 15:36:28.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362297: Aug 09 15:36:28.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602156 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362298: Aug 09 15:36:28.346 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362299: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798660 SkillGroupNum=10 } 8362300: Aug 09 15:36:29.128 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798660 8362301: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362302: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798660 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362303: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362304: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798661 SkillGroupNum=12 } 8362305: Aug 09 15:36:29.128 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798661 8362306: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362307: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798661 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:29 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362308: Aug 09 15:36:29.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362309: Aug 09 15:36:29.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798662 SkillGroupNum=13 } 8362310: Aug 09 15:36:29.143 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798662 8362311: Aug 09 15:36:29.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362312: Aug 09 15:36:29.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798662 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362313: Aug 09 15:36:29.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362314: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798663 SkillGroupNum=14 } 8362315: Aug 09 15:36:29.159 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798663 8362316: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362317: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798663 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362318: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362319: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798664 SkillGroupNum=7 } 8362320: Aug 09 15:36:29.159 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798664 8362321: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362322: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798664 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362323: Aug 09 15:36:29.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362324: Aug 09 15:36:30.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=420 } 8362325: Aug 09 15:36:30.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362326: Aug 09 15:36:30.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=420 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362327: Aug 09 15:36:30.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362328: Aug 09 15:36:31.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602157, agentID=cangelini } 8362329: Aug 09 15:36:31.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362330: Aug 09 15:36:31.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602157, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362331: Aug 09 15:36:31.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362332: Aug 09 15:36:31.737 CDT %MIVR-SS_RM-7-UNK:Processing msg: DeviceInServiceMsg (Rsrc:jcalene) 8362333: Aug 09 15:36:31.737 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcalene New State:UNAVAILABLE Old State:UNAVAILABLE Reason code:32756 8362334: Aug 09 15:36:31.737 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcalene, new state: UNAVAILABLE 8362335: Aug 09 15:36:31.737 CDT %MIVR-SS_RM-7-UNK:Posting msg SYSTEM_EVENT Socket:Socket: null monitoredDeviceDN:nullpgStatus = 1024icmCentralControllerTime = Thu Aug 09 15:36:31 CDT 2012systemEventID = 11systemEventArg1 = 0systemEventArg2 = 0systemEventArg3 = 0eventDeviceType = 76text =eventDeviceID = 12101240 in CTI Server's message queue 8362336: Aug 09 15:36:31.737 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcalene because it's not a working outbound resource. 8362337: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SYSTEM_EVENT } 8362338: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101240, agentDN:12101240, agentID:jcalene, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32756, agentID = jcalene, agentExtension = 12101240, agentID_Long = jcalene } to outboundQ 8362339: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SYSTEM_EVENTpgStatus:1024icmCentralControllerTime:Thu Aug 09 15:36:31 CDT 2012systemEventID:11systemEventArg1:0systemEventArg2:0systemEventArg3:0eventDeviceType:76text:eventDeviceID:12101240 to various sockets } 8362340: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8362341: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362342: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362343: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32756, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcalene, agentExtension=12101240, agentInstrument=null, agentID_Long=jcalene, duration=-1, nextAgentState=-1 to various sockets } 8362344: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SYSTEM_EVENT to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362345: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362346: Aug 09 15:36:31.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362347: Aug 09 15:36:32.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602158, agentID=sbee } 8362348: Aug 09 15:36:32.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362349: Aug 09 15:36:32.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602158, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362350: Aug 09 15:36:32.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362351: Aug 09 15:36:38.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602159, agentID=mfoltz } 8362352: Aug 09 15:36:38.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362353: Aug 09 15:36:38.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602159, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362354: Aug 09 15:36:38.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362355: Aug 09 15:36:39.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798665 SkillGroupNum=10 } 8362356: Aug 09 15:36:39.175 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798665 8362357: Aug 09 15:36:39.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362358: Aug 09 15:36:39.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798665 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362359: Aug 09 15:36:39.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362360: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798666 SkillGroupNum=12 } 8362361: Aug 09 15:36:39.190 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798666 8362362: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362363: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798666 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:39 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362364: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362365: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798667 SkillGroupNum=13 } 8362366: Aug 09 15:36:39.190 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798667 8362367: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362368: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798667 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362369: Aug 09 15:36:39.190 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362370: Aug 09 15:36:39.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798668 SkillGroupNum=14 } 8362371: Aug 09 15:36:39.206 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798668 8362372: Aug 09 15:36:39.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362373: Aug 09 15:36:39.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798668 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362374: Aug 09 15:36:39.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362375: Aug 09 15:36:39.221 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798669 SkillGroupNum=7 } 8362376: Aug 09 15:36:39.221 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798669 8362377: Aug 09 15:36:39.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362378: Aug 09 15:36:39.221 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798669 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362379: Aug 09 15:36:39.221 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362380: Aug 09 15:36:41.550 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602160, agentID=cangelini } 8362381: Aug 09 15:36:41.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362382: Aug 09 15:36:41.550 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602160, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362383: Aug 09 15:36:41.550 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362384: Aug 09 15:36:42.909 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602161, agentID=sbee } 8362385: Aug 09 15:36:42.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362386: Aug 09 15:36:42.909 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602161, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362387: Aug 09 15:36:42.909 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362388: Aug 09 15:36:44.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=476 } 8362389: Aug 09 15:36:44.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362390: Aug 09 15:36:44.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=476 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362391: Aug 09 15:36:44.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362392: Aug 09 15:36:47.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1095 } 8362393: Aug 09 15:36:47.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362394: Aug 09 15:36:47.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1095 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362395: Aug 09 15:36:47.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362396: Aug 09 15:36:48.644 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602162, agentID=mfoltz } 8362397: Aug 09 15:36:48.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362398: Aug 09 15:36:48.644 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602162, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362399: Aug 09 15:36:48.644 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362400: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798670 SkillGroupNum=10 } 8362401: Aug 09 15:36:49.237 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798670 8362402: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362403: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798670 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362404: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362405: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798671 SkillGroupNum=12 } 8362406: Aug 09 15:36:49.237 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798671 8362407: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362408: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798671 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:49 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362409: Aug 09 15:36:49.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362410: Aug 09 15:36:49.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798672 SkillGroupNum=13 } 8362411: Aug 09 15:36:49.253 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798672 8362412: Aug 09 15:36:49.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362413: Aug 09 15:36:49.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798672 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362414: Aug 09 15:36:49.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362415: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798673 SkillGroupNum=14 } 8362416: Aug 09 15:36:49.269 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798673 8362417: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362418: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798673 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362419: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362420: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798674 SkillGroupNum=7 } 8362421: Aug 09 15:36:49.269 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798674 8362422: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362423: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798674 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362424: Aug 09 15:36:49.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362425: Aug 09 15:36:50.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54216 } 8362426: Aug 09 15:36:50.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362427: Aug 09 15:36:50.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54216 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362428: Aug 09 15:36:50.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362429: Aug 09 15:36:50.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=628 } 8362430: Aug 09 15:36:50.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362431: Aug 09 15:36:50.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=628 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362432: Aug 09 15:36:50.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362433: Aug 09 15:36:51.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602163, agentID=cangelini } 8362434: Aug 09 15:36:51.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362435: Aug 09 15:36:51.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602163, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362436: Aug 09 15:36:51.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362437: Aug 09 15:36:53.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602164, agentID=sbee } 8362438: Aug 09 15:36:53.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362439: Aug 09 15:36:53.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602164, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362440: Aug 09 15:36:53.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362441: Aug 09 15:36:53.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798675 } 8362442: Aug 09 15:36:53.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362443: Aug 09 15:36:53.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798675 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362444: Aug 09 15:36:53.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362445: Aug 09 15:36:58.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602165 } 8362446: Aug 09 15:36:58.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362447: Aug 09 15:36:58.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602165 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362448: Aug 09 15:36:58.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362449: Aug 09 15:36:58.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602166, agentID=mfoltz } 8362450: Aug 09 15:36:58.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362451: Aug 09 15:36:58.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602166, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362452: Aug 09 15:36:58.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362453: Aug 09 15:36:59.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798676 SkillGroupNum=10 } 8362454: Aug 09 15:36:59.284 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798676 8362455: Aug 09 15:36:59.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362456: Aug 09 15:36:59.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798676 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362457: Aug 09 15:36:59.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362458: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798677 SkillGroupNum=12 } 8362459: Aug 09 15:36:59.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798677 8362460: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362461: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798677 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:59 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362462: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362463: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798678 SkillGroupNum=13 } 8362464: Aug 09 15:36:59.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798678 8362465: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362466: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798678 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362467: Aug 09 15:36:59.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362468: Aug 09 15:36:59.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798679 SkillGroupNum=14 } 8362469: Aug 09 15:36:59.316 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798679 8362470: Aug 09 15:36:59.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362471: Aug 09 15:36:59.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798679 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362472: Aug 09 15:36:59.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362473: Aug 09 15:36:59.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798680 SkillGroupNum=7 } 8362474: Aug 09 15:36:59.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798680 8362475: Aug 09 15:36:59.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362476: Aug 09 15:36:59.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798680 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:36:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362477: Aug 09 15:36:59.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362478: Aug 09 15:37:00.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=421 } 8362479: Aug 09 15:37:00.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362480: Aug 09 15:37:00.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=421 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362481: Aug 09 15:37:00.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362482: Aug 09 15:37:02.066 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602167, agentID=cangelini } 8362483: Aug 09 15:37:02.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362484: Aug 09 15:37:02.066 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602167, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362485: Aug 09 15:37:02.066 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362486: Aug 09 15:37:03.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602168, agentID=sbee } 8362487: Aug 09 15:37:03.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362488: Aug 09 15:37:03.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602168, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362489: Aug 09 15:37:03.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362490: Aug 09 15:37:07.300 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544627300 8362491: Aug 09 15:37:07.300 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544627300 done. 8362492: Aug 09 15:37:09.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602169, agentID=mfoltz } 8362493: Aug 09 15:37:09.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362494: Aug 09 15:37:09.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602169, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362495: Aug 09 15:37:09.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362496: Aug 09 15:37:09.331 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798681 SkillGroupNum=10 } 8362497: Aug 09 15:37:09.331 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798681 8362498: Aug 09 15:37:09.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362499: Aug 09 15:37:09.331 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798681 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362500: Aug 09 15:37:09.331 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362501: Aug 09 15:37:09.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798682 SkillGroupNum=12 } 8362502: Aug 09 15:37:09.347 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798682 8362503: Aug 09 15:37:09.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362504: Aug 09 15:37:09.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798682 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:09 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362505: Aug 09 15:37:09.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362506: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798683 SkillGroupNum=13 } 8362507: Aug 09 15:37:09.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798683 8362508: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362509: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798683 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362510: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362511: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798684 SkillGroupNum=14 } 8362512: Aug 09 15:37:09.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798684 8362513: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362514: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798684 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362515: Aug 09 15:37:09.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362516: Aug 09 15:37:09.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798685 SkillGroupNum=7 } 8362517: Aug 09 15:37:09.378 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798685 8362518: Aug 09 15:37:09.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362519: Aug 09 15:37:09.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798685 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362520: Aug 09 15:37:09.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362521: Aug 09 15:37:12.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602170, agentID=cangelini } 8362522: Aug 09 15:37:12.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362523: Aug 09 15:37:12.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602170, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362524: Aug 09 15:37:12.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362525: Aug 09 15:37:13.597 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602171, agentID=sbee } 8362526: Aug 09 15:37:13.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362527: Aug 09 15:37:13.597 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602171, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362528: Aug 09 15:37:13.597 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362529: Aug 09 15:37:14.878 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=477 } 8362530: Aug 09 15:37:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362531: Aug 09 15:37:14.878 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=477 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362532: Aug 09 15:37:14.878 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362533: Aug 09 15:37:17.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1096 } 8362534: Aug 09 15:37:17.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362535: Aug 09 15:37:17.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1096 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362536: Aug 09 15:37:17.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362537: Aug 09 15:37:19.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602172, agentID=mfoltz } 8362538: Aug 09 15:37:19.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362539: Aug 09 15:37:19.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602172, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362540: Aug 09 15:37:19.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362541: Aug 09 15:37:19.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798686 SkillGroupNum=10 } 8362542: Aug 09 15:37:19.394 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798686 8362543: Aug 09 15:37:19.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362544: Aug 09 15:37:19.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798686 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362545: Aug 09 15:37:19.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362546: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798687 SkillGroupNum=12 } 8362547: Aug 09 15:37:19.410 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798687 8362548: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362549: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798687 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:19 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362550: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362551: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798688 SkillGroupNum=13 } 8362552: Aug 09 15:37:19.410 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798688 8362553: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362554: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798688 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362555: Aug 09 15:37:19.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362556: Aug 09 15:37:19.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798689 SkillGroupNum=14 } 8362557: Aug 09 15:37:19.425 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798689 8362558: Aug 09 15:37:19.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362559: Aug 09 15:37:19.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798689 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362560: Aug 09 15:37:19.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362561: Aug 09 15:37:19.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798690 SkillGroupNum=7 } 8362562: Aug 09 15:37:19.441 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798690 8362563: Aug 09 15:37:19.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362564: Aug 09 15:37:19.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798690 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362565: Aug 09 15:37:19.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362566: Aug 09 15:37:20.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54217 } 8362567: Aug 09 15:37:20.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362568: Aug 09 15:37:20.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54217 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362569: Aug 09 15:37:20.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362570: Aug 09 15:37:20.457 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8362571: Aug 09 15:37:20.457 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8362572: Aug 09 15:37:20.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=629 } 8362573: Aug 09 15:37:20.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362574: Aug 09 15:37:20.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=629 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362575: Aug 09 15:37:20.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362576: Aug 09 15:37:22.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602173, agentID=cangelini } 8362577: Aug 09 15:37:22.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362578: Aug 09 15:37:22.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602173, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362579: Aug 09 15:37:22.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362580: Aug 09 15:37:23.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798691 } 8362581: Aug 09 15:37:23.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362582: Aug 09 15:37:23.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798691 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362583: Aug 09 15:37:23.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362584: Aug 09 15:37:23.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602174, agentID=sbee } 8362585: Aug 09 15:37:23.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362586: Aug 09 15:37:23.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602174, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362587: Aug 09 15:37:23.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362588: Aug 09 15:37:25.457 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8362589: Aug 09 15:37:25.457 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8362590: Aug 09 15:37:25.457 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8362591: Aug 09 15:37:25.457 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8362592: Aug 09 15:37:28.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602175 } 8362593: Aug 09 15:37:28.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362594: Aug 09 15:37:28.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602175 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362595: Aug 09 15:37:28.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362596: Aug 09 15:37:29.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798692 SkillGroupNum=10 } 8362597: Aug 09 15:37:29.441 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798692 8362598: Aug 09 15:37:29.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362599: Aug 09 15:37:29.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798692 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362600: Aug 09 15:37:29.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362601: Aug 09 15:37:29.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798693 SkillGroupNum=12 } 8362602: Aug 09 15:37:29.457 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798693 8362603: Aug 09 15:37:29.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362604: Aug 09 15:37:29.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798693 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:29 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362605: Aug 09 15:37:29.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362606: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798694 SkillGroupNum=13 } 8362607: Aug 09 15:37:29.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798694 8362608: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362609: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798694 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362610: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362611: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798695 SkillGroupNum=14 } 8362612: Aug 09 15:37:29.472 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798695 8362613: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362614: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798695 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362615: Aug 09 15:37:29.472 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362616: Aug 09 15:37:29.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798696 SkillGroupNum=7 } 8362617: Aug 09 15:37:29.488 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798696 8362618: Aug 09 15:37:29.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362619: Aug 09 15:37:29.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798696 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362620: Aug 09 15:37:29.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362621: Aug 09 15:37:29.566 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602176, agentID=mfoltz } 8362622: Aug 09 15:37:29.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362623: Aug 09 15:37:29.566 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602176, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362624: Aug 09 15:37:29.566 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362625: Aug 09 15:37:30.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=422 } 8362626: Aug 09 15:37:30.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362627: Aug 09 15:37:30.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=422 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362628: Aug 09 15:37:30.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362629: Aug 09 15:37:32.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602177, agentID=cangelini } 8362630: Aug 09 15:37:32.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362631: Aug 09 15:37:32.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602177, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362632: Aug 09 15:37:32.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362633: Aug 09 15:37:33.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602178, agentID=sbee } 8362634: Aug 09 15:37:33.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362635: Aug 09 15:37:33.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602178, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362636: Aug 09 15:37:33.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362637: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798697 SkillGroupNum=10 } 8362638: Aug 09 15:37:39.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798697 8362639: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362640: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798697 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362641: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362642: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798698 SkillGroupNum=12 } 8362643: Aug 09 15:37:39.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798698 8362644: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362645: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798698 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:39 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362646: Aug 09 15:37:39.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362647: Aug 09 15:37:39.519 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798699 SkillGroupNum=13 } 8362648: Aug 09 15:37:39.519 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798699 8362649: Aug 09 15:37:39.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362650: Aug 09 15:37:39.519 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798699 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362651: Aug 09 15:37:39.519 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362652: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798700 SkillGroupNum=14 } 8362653: Aug 09 15:37:39.535 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798700 8362654: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362655: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798700 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362656: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362657: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798701 SkillGroupNum=7 } 8362658: Aug 09 15:37:39.535 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798701 8362659: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362660: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798701 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362661: Aug 09 15:37:39.535 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362662: Aug 09 15:37:39.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602179, agentID=mfoltz } 8362663: Aug 09 15:37:39.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362664: Aug 09 15:37:39.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602179, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362665: Aug 09 15:37:39.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362666: Aug 09 15:37:42.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602180, agentID=cangelini } 8362667: Aug 09 15:37:42.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362668: Aug 09 15:37:42.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602180, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362669: Aug 09 15:37:42.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362670: Aug 09 15:37:44.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602181, agentID=sbee } 8362671: Aug 09 15:37:44.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362672: Aug 09 15:37:44.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602181, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362673: Aug 09 15:37:44.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362674: Aug 09 15:37:44.879 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=478 } 8362675: Aug 09 15:37:44.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362676: Aug 09 15:37:44.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=478 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362677: Aug 09 15:37:44.879 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362678: Aug 09 15:37:47.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1097 } 8362679: Aug 09 15:37:47.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362680: Aug 09 15:37:47.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1097 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362681: Aug 09 15:37:47.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362682: Aug 09 15:37:49.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798702 SkillGroupNum=10 } 8362683: Aug 09 15:37:49.551 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798702 8362684: Aug 09 15:37:49.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362685: Aug 09 15:37:49.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798702 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362686: Aug 09 15:37:49.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362687: Aug 09 15:37:49.567 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798703 SkillGroupNum=12 } 8362688: Aug 09 15:37:49.567 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798703 8362689: Aug 09 15:37:49.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362690: Aug 09 15:37:49.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798703 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:49 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362691: Aug 09 15:37:49.567 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362692: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798704 SkillGroupNum=13 } 8362693: Aug 09 15:37:49.582 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798704 8362694: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362695: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798704 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362696: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362697: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798705 SkillGroupNum=14 } 8362698: Aug 09 15:37:49.582 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798705 8362699: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362700: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798705 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362701: Aug 09 15:37:49.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362702: Aug 09 15:37:49.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798706 SkillGroupNum=7 } 8362703: Aug 09 15:37:49.598 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798706 8362704: Aug 09 15:37:49.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362705: Aug 09 15:37:49.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798706 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362706: Aug 09 15:37:49.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362707: Aug 09 15:37:50.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54218 } 8362708: Aug 09 15:37:50.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362709: Aug 09 15:37:50.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54218 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362710: Aug 09 15:37:50.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362711: Aug 09 15:37:50.160 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602182, agentID=mfoltz } 8362712: Aug 09 15:37:50.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362713: Aug 09 15:37:50.160 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602182, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362714: Aug 09 15:37:50.160 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362715: Aug 09 15:37:50.910 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=630 } 8362716: Aug 09 15:37:50.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362717: Aug 09 15:37:50.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=630 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362718: Aug 09 15:37:50.910 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362719: Aug 09 15:37:53.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798707 } 8362720: Aug 09 15:37:53.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362721: Aug 09 15:37:53.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798707 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362722: Aug 09 15:37:53.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362723: Aug 09 15:37:53.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602183, agentID=cangelini } 8362724: Aug 09 15:37:53.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362725: Aug 09 15:37:53.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602183, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362726: Aug 09 15:37:53.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362727: Aug 09 15:37:54.348 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602184, agentID=sbee } 8362728: Aug 09 15:37:54.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362729: Aug 09 15:37:54.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602184, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362730: Aug 09 15:37:54.348 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362731: Aug 09 15:37:58.348 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602185 } 8362732: Aug 09 15:37:58.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362733: Aug 09 15:37:58.348 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602185 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362734: Aug 09 15:37:58.348 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362735: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798708 SkillGroupNum=10 } 8362736: Aug 09 15:37:59.614 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798708 8362737: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362738: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798708 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362739: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362740: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798709 SkillGroupNum=12 } 8362741: Aug 09 15:37:59.614 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798709 8362742: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362743: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798709 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:59 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362744: Aug 09 15:37:59.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362745: Aug 09 15:37:59.629 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798710 SkillGroupNum=13 } 8362746: Aug 09 15:37:59.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798710 8362747: Aug 09 15:37:59.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362748: Aug 09 15:37:59.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798710 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362749: Aug 09 15:37:59.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362750: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798711 SkillGroupNum=14 } 8362751: Aug 09 15:37:59.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798711 8362752: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362753: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798711 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362754: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362755: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798712 SkillGroupNum=7 } 8362756: Aug 09 15:37:59.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798712 8362757: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362758: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798712 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:37:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362759: Aug 09 15:37:59.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362760: Aug 09 15:38:00.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=423 } 8362761: Aug 09 15:38:00.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362762: Aug 09 15:38:00.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=423 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362763: Aug 09 15:38:00.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362764: Aug 09 15:38:00.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602186, agentID=mfoltz } 8362765: Aug 09 15:38:00.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362766: Aug 09 15:38:00.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602186, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362767: Aug 09 15:38:00.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362768: Aug 09 15:38:03.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602187, agentID=cangelini } 8362769: Aug 09 15:38:03.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362770: Aug 09 15:38:03.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602187, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362771: Aug 09 15:38:03.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362772: Aug 09 15:38:04.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602188, agentID=sbee } 8362773: Aug 09 15:38:04.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362774: Aug 09 15:38:04.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602188, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362775: Aug 09 15:38:04.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362776: Aug 09 15:38:09.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798713 SkillGroupNum=10 } 8362777: Aug 09 15:38:09.661 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798713 8362778: Aug 09 15:38:09.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362779: Aug 09 15:38:09.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798713 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362780: Aug 09 15:38:09.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362781: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798714 SkillGroupNum=12 } 8362782: Aug 09 15:38:09.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798714 8362783: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362784: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798714 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:09 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362785: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362786: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798715 SkillGroupNum=13 } 8362787: Aug 09 15:38:09.676 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798715 8362788: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362789: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798715 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362790: Aug 09 15:38:09.676 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362791: Aug 09 15:38:09.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798716 SkillGroupNum=14 } 8362792: Aug 09 15:38:09.692 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798716 8362793: Aug 09 15:38:09.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362794: Aug 09 15:38:09.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798716 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362795: Aug 09 15:38:09.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362796: Aug 09 15:38:09.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798717 SkillGroupNum=7 } 8362797: Aug 09 15:38:09.708 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798717 8362798: Aug 09 15:38:09.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362799: Aug 09 15:38:09.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798717 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362800: Aug 09 15:38:09.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362801: Aug 09 15:38:10.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602189, agentID=mfoltz } 8362802: Aug 09 15:38:10.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362803: Aug 09 15:38:10.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602189, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362804: Aug 09 15:38:10.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362805: Aug 09 15:38:13.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602190, agentID=cangelini } 8362806: Aug 09 15:38:13.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362807: Aug 09 15:38:13.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602190, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362808: Aug 09 15:38:13.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362809: Aug 09 15:38:14.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602191, agentID=sbee } 8362810: Aug 09 15:38:14.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362811: Aug 09 15:38:14.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602191, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362812: Aug 09 15:38:14.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362813: Aug 09 15:38:14.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=479 } 8362814: Aug 09 15:38:14.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362815: Aug 09 15:38:14.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=479 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362816: Aug 09 15:38:14.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362817: Aug 09 15:38:17.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1098 } 8362818: Aug 09 15:38:17.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362819: Aug 09 15:38:17.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1098 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362820: Aug 09 15:38:17.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362821: Aug 09 15:38:19.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798718 SkillGroupNum=10 } 8362822: Aug 09 15:38:19.708 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798718 8362823: Aug 09 15:38:19.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362824: Aug 09 15:38:19.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798718 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362825: Aug 09 15:38:19.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362826: Aug 09 15:38:19.723 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798719 SkillGroupNum=12 } 8362827: Aug 09 15:38:19.723 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798719 8362828: Aug 09 15:38:19.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362829: Aug 09 15:38:19.723 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798719 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:19 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362830: Aug 09 15:38:19.723 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362831: Aug 09 15:38:19.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798720 SkillGroupNum=13 } 8362832: Aug 09 15:38:19.739 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798720 8362833: Aug 09 15:38:19.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362834: Aug 09 15:38:19.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798720 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362835: Aug 09 15:38:19.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362836: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798721 SkillGroupNum=14 } 8362837: Aug 09 15:38:19.755 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798721 8362838: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362839: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798721 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362840: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362841: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798722 SkillGroupNum=7 } 8362842: Aug 09 15:38:19.755 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798722 8362843: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362844: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798722 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362845: Aug 09 15:38:19.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362846: Aug 09 15:38:20.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54219 } 8362847: Aug 09 15:38:20.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362848: Aug 09 15:38:20.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54219 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362849: Aug 09 15:38:20.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362850: Aug 09 15:38:20.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602192, agentID=mfoltz } 8362851: Aug 09 15:38:20.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362852: Aug 09 15:38:20.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602192, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362853: Aug 09 15:38:20.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362854: Aug 09 15:38:20.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=631 } 8362855: Aug 09 15:38:20.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362856: Aug 09 15:38:20.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=631 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362857: Aug 09 15:38:20.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362858: Aug 09 15:38:23.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798723 } 8362859: Aug 09 15:38:23.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362860: Aug 09 15:38:23.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798723 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362861: Aug 09 15:38:23.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362862: Aug 09 15:38:24.005 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602193, agentID=cangelini } 8362863: Aug 09 15:38:24.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362864: Aug 09 15:38:24.005 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602193, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362865: Aug 09 15:38:24.005 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362866: Aug 09 15:38:25.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602194, agentID=sbee } 8362867: Aug 09 15:38:25.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362868: Aug 09 15:38:25.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602194, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362869: Aug 09 15:38:25.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362870: Aug 09 15:38:25.458 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8362871: Aug 09 15:38:25.458 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8362872: Aug 09 15:38:28.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602195 } 8362873: Aug 09 15:38:28.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362874: Aug 09 15:38:28.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602195 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362875: Aug 09 15:38:28.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362876: Aug 09 15:38:29.770 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798724 SkillGroupNum=10 } 8362877: Aug 09 15:38:29.770 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798724 8362878: Aug 09 15:38:29.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362879: Aug 09 15:38:29.770 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798724 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362880: Aug 09 15:38:29.770 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362881: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798725 SkillGroupNum=12 } 8362882: Aug 09 15:38:29.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798725 8362883: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362884: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798725 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:29 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362885: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362886: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798726 SkillGroupNum=13 } 8362887: Aug 09 15:38:29.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798726 8362888: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362889: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798726 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362890: Aug 09 15:38:29.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362891: Aug 09 15:38:29.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798727 SkillGroupNum=14 } 8362892: Aug 09 15:38:29.802 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798727 8362893: Aug 09 15:38:29.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362894: Aug 09 15:38:29.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798727 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362895: Aug 09 15:38:29.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362896: Aug 09 15:38:29.817 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798728 SkillGroupNum=7 } 8362897: Aug 09 15:38:29.817 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798728 8362898: Aug 09 15:38:29.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362899: Aug 09 15:38:29.817 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798728 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362900: Aug 09 15:38:29.817 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362901: Aug 09 15:38:30.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=424 } 8362902: Aug 09 15:38:30.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362903: Aug 09 15:38:30.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=424 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362904: Aug 09 15:38:30.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8362905: Aug 09 15:38:30.458 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8362906: Aug 09 15:38:30.458 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8362907: Aug 09 15:38:30.458 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8362908: Aug 09 15:38:30.458 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8362909: Aug 09 15:38:31.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602196, agentID=mfoltz } 8362910: Aug 09 15:38:31.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362911: Aug 09 15:38:31.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602196, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362912: Aug 09 15:38:31.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362913: Aug 09 15:38:34.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602197, agentID=cangelini } 8362914: Aug 09 15:38:34.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362915: Aug 09 15:38:34.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602197, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362916: Aug 09 15:38:34.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362917: Aug 09 15:38:35.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602198, agentID=sbee } 8362918: Aug 09 15:38:35.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362919: Aug 09 15:38:35.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602198, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362920: Aug 09 15:38:35.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362921: Aug 09 15:38:39.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798729 SkillGroupNum=10 } 8362922: Aug 09 15:38:39.818 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798729 8362923: Aug 09 15:38:39.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362924: Aug 09 15:38:39.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798729 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362925: Aug 09 15:38:39.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362926: Aug 09 15:38:39.833 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798730 SkillGroupNum=12 } 8362927: Aug 09 15:38:39.833 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798730 8362928: Aug 09 15:38:39.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362929: Aug 09 15:38:39.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798730 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:39 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362930: Aug 09 15:38:39.833 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362931: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798731 SkillGroupNum=13 } 8362932: Aug 09 15:38:39.849 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798731 8362933: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362934: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798731 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362935: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362936: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798732 SkillGroupNum=14 } 8362937: Aug 09 15:38:39.849 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798732 8362938: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362939: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798732 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362940: Aug 09 15:38:39.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362941: Aug 09 15:38:39.864 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798733 SkillGroupNum=7 } 8362942: Aug 09 15:38:39.864 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798733 8362943: Aug 09 15:38:39.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362944: Aug 09 15:38:39.864 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798733 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362945: Aug 09 15:38:39.864 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362946: Aug 09 15:38:41.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602199, agentID=mfoltz } 8362947: Aug 09 15:38:41.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362948: Aug 09 15:38:41.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602199, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362949: Aug 09 15:38:41.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362950: Aug 09 15:38:44.505 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602200, agentID=cangelini } 8362951: Aug 09 15:38:44.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362952: Aug 09 15:38:44.505 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602200, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362953: Aug 09 15:38:44.505 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362954: Aug 09 15:38:44.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=480 } 8362955: Aug 09 15:38:44.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362956: Aug 09 15:38:44.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=480 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362957: Aug 09 15:38:44.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8362958: Aug 09 15:38:45.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602201, agentID=sbee } 8362959: Aug 09 15:38:45.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8362960: Aug 09 15:38:45.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602201, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362961: Aug 09 15:38:45.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8362962: Aug 09 15:38:47.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1099 } 8362963: Aug 09 15:38:47.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362964: Aug 09 15:38:47.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1099 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362965: Aug 09 15:38:47.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8362966: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798734 SkillGroupNum=10 } 8362967: Aug 09 15:38:49.880 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798734 8362968: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362969: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798734 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362970: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362971: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798735 SkillGroupNum=12 } 8362972: Aug 09 15:38:49.880 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798735 8362973: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362974: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798735 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:49 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362975: Aug 09 15:38:49.880 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362976: Aug 09 15:38:49.896 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798736 SkillGroupNum=13 } 8362977: Aug 09 15:38:49.896 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798736 8362978: Aug 09 15:38:49.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362979: Aug 09 15:38:49.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798736 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362980: Aug 09 15:38:49.896 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362981: Aug 09 15:38:49.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798737 SkillGroupNum=14 } 8362982: Aug 09 15:38:49.911 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798737 8362983: Aug 09 15:38:49.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362984: Aug 09 15:38:49.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798737 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362985: Aug 09 15:38:49.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362986: Aug 09 15:38:49.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798738 SkillGroupNum=7 } 8362987: Aug 09 15:38:49.927 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798738 8362988: Aug 09 15:38:49.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8362989: Aug 09 15:38:49.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798738 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362990: Aug 09 15:38:49.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8362991: Aug 09 15:38:50.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54220 } 8362992: Aug 09 15:38:50.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362993: Aug 09 15:38:50.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54220 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362994: Aug 09 15:38:50.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8362995: Aug 09 15:38:50.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=632 } 8362996: Aug 09 15:38:50.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8362997: Aug 09 15:38:50.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=632 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362998: Aug 09 15:38:50.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8362999: Aug 09 15:38:51.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602202, agentID=mfoltz } 8363000: Aug 09 15:38:51.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363001: Aug 09 15:38:51.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602202, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363002: Aug 09 15:38:51.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363003: Aug 09 15:38:53.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798739 } 8363004: Aug 09 15:38:53.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363005: Aug 09 15:38:53.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798739 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363006: Aug 09 15:38:53.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363007: Aug 09 15:38:54.740 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602203, agentID=cangelini } 8363008: Aug 09 15:38:54.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363009: Aug 09 15:38:54.740 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602203, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363010: Aug 09 15:38:54.740 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363011: Aug 09 15:38:55.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602204, agentID=sbee } 8363012: Aug 09 15:38:55.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363013: Aug 09 15:38:55.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602204, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363014: Aug 09 15:38:55.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363015: Aug 09 15:38:58.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602205 } 8363016: Aug 09 15:38:58.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363017: Aug 09 15:38:58.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602205 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363018: Aug 09 15:38:58.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363019: Aug 09 15:38:59.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798740 SkillGroupNum=10 } 8363020: Aug 09 15:38:59.927 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798740 8363021: Aug 09 15:38:59.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363022: Aug 09 15:38:59.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798740 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363023: Aug 09 15:38:59.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363024: Aug 09 15:38:59.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798741 SkillGroupNum=12 } 8363025: Aug 09 15:38:59.943 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798741 8363026: Aug 09 15:38:59.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363027: Aug 09 15:38:59.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798741 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:59 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363028: Aug 09 15:38:59.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363029: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798742 SkillGroupNum=13 } 8363030: Aug 09 15:38:59.959 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798742 8363031: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363032: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798742 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363033: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363034: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798743 SkillGroupNum=14 } 8363035: Aug 09 15:38:59.959 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798743 8363036: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363037: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798743 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363038: Aug 09 15:38:59.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363039: Aug 09 15:38:59.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798744 SkillGroupNum=7 } 8363040: Aug 09 15:38:59.974 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798744 8363041: Aug 09 15:38:59.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363042: Aug 09 15:38:59.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798744 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:38:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363043: Aug 09 15:38:59.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363044: Aug 09 15:39:00.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=425 } 8363045: Aug 09 15:39:00.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363046: Aug 09 15:39:00.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=425 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363047: Aug 09 15:39:00.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363048: Aug 09 15:39:01.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602206, agentID=mfoltz } 8363049: Aug 09 15:39:01.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363050: Aug 09 15:39:01.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602206, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363051: Aug 09 15:39:01.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363052: Aug 09 15:39:05.052 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602207, agentID=cangelini } 8363053: Aug 09 15:39:05.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363054: Aug 09 15:39:05.052 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602207, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363055: Aug 09 15:39:05.052 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363056: Aug 09 15:39:05.834 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602208, agentID=sbee } 8363057: Aug 09 15:39:05.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363058: Aug 09 15:39:05.834 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602208, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363059: Aug 09 15:39:05.834 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363060: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798745 SkillGroupNum=10 } 8363061: Aug 09 15:39:09.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798745 8363062: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363063: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798745 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363064: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363065: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798746 SkillGroupNum=12 } 8363066: Aug 09 15:39:09.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798746 8363067: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363068: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798746 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:09 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363069: Aug 09 15:39:09.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363070: Aug 09 15:39:10.006 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798747 SkillGroupNum=13 } 8363071: Aug 09 15:39:10.006 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798747 8363072: Aug 09 15:39:10.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363073: Aug 09 15:39:10.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798747 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363074: Aug 09 15:39:10.006 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363075: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798748 SkillGroupNum=14 } 8363076: Aug 09 15:39:10.021 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798748 8363077: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363078: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798748 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363079: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363080: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798749 SkillGroupNum=7 } 8363081: Aug 09 15:39:10.021 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798749 8363082: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363083: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798749 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363084: Aug 09 15:39:10.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363085: Aug 09 15:39:12.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602209, agentID=mfoltz } 8363086: Aug 09 15:39:12.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363087: Aug 09 15:39:12.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602209, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363088: Aug 09 15:39:12.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363089: Aug 09 15:39:14.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=481 } 8363090: Aug 09 15:39:14.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363091: Aug 09 15:39:14.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=481 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363092: Aug 09 15:39:14.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363093: Aug 09 15:39:15.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602210, agentID=cangelini } 8363094: Aug 09 15:39:15.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363095: Aug 09 15:39:15.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602210, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363096: Aug 09 15:39:15.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363097: Aug 09 15:39:16.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602211, agentID=sbee } 8363098: Aug 09 15:39:16.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363099: Aug 09 15:39:16.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602211, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363100: Aug 09 15:39:16.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363101: Aug 09 15:39:17.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1100 } 8363102: Aug 09 15:39:17.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363103: Aug 09 15:39:17.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1100 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363104: Aug 09 15:39:17.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363105: Aug 09 15:39:20.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798750 SkillGroupNum=10 } 8363106: Aug 09 15:39:20.037 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798750 8363107: Aug 09 15:39:20.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363108: Aug 09 15:39:20.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798750 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363109: Aug 09 15:39:20.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363110: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798751 SkillGroupNum=12 } 8363111: Aug 09 15:39:20.053 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798751 8363112: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363113: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798751 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363114: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363115: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798752 SkillGroupNum=13 } 8363116: Aug 09 15:39:20.053 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798752 8363117: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363118: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798752 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363119: Aug 09 15:39:20.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363120: Aug 09 15:39:20.068 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798753 SkillGroupNum=14 } 8363121: Aug 09 15:39:20.068 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798753 8363122: Aug 09 15:39:20.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363123: Aug 09 15:39:20.068 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798753 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363124: Aug 09 15:39:20.068 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363125: Aug 09 15:39:20.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798754 SkillGroupNum=7 } 8363126: Aug 09 15:39:20.084 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798754 8363127: Aug 09 15:39:20.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363128: Aug 09 15:39:20.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798754 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363129: Aug 09 15:39:20.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363130: Aug 09 15:39:20.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54221 } 8363131: Aug 09 15:39:20.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363132: Aug 09 15:39:20.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54221 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363133: Aug 09 15:39:20.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363134: Aug 09 15:39:20.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=633 } 8363135: Aug 09 15:39:20.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363136: Aug 09 15:39:20.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=633 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363137: Aug 09 15:39:20.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363138: Aug 09 15:39:22.287 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602212, agentID=mfoltz } 8363139: Aug 09 15:39:22.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363140: Aug 09 15:39:22.287 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602212, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363141: Aug 09 15:39:22.287 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363142: Aug 09 15:39:23.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798755 } 8363143: Aug 09 15:39:23.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363144: Aug 09 15:39:23.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798755 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363145: Aug 09 15:39:23.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363146: Aug 09 15:39:25.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602213, agentID=cangelini } 8363147: Aug 09 15:39:25.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363148: Aug 09 15:39:25.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602213, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363149: Aug 09 15:39:25.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363150: Aug 09 15:39:26.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602214, agentID=sbee } 8363151: Aug 09 15:39:26.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363152: Aug 09 15:39:26.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602214, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363153: Aug 09 15:39:26.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363154: Aug 09 15:39:28.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602215 } 8363155: Aug 09 15:39:28.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363156: Aug 09 15:39:28.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602215 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363157: Aug 09 15:39:28.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363158: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798756 SkillGroupNum=10 } 8363159: Aug 09 15:39:30.100 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798756 8363160: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363161: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798756 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363162: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363163: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798757 SkillGroupNum=12 } 8363164: Aug 09 15:39:30.100 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798757 8363165: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363166: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798757 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363167: Aug 09 15:39:30.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363168: Aug 09 15:39:30.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798758 SkillGroupNum=13 } 8363169: Aug 09 15:39:30.115 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798758 8363170: Aug 09 15:39:30.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363171: Aug 09 15:39:30.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798758 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363172: Aug 09 15:39:30.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363173: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798759 SkillGroupNum=14 } 8363174: Aug 09 15:39:30.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798759 8363175: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363176: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798759 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363177: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363178: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798760 SkillGroupNum=7 } 8363179: Aug 09 15:39:30.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798760 8363180: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363181: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798760 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363182: Aug 09 15:39:30.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363183: Aug 09 15:39:30.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=426 } 8363184: Aug 09 15:39:30.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363185: Aug 09 15:39:30.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=426 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363186: Aug 09 15:39:30.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363187: Aug 09 15:39:30.459 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8363188: Aug 09 15:39:30.459 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8363189: Aug 09 15:39:32.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602216, agentID=mfoltz } 8363190: Aug 09 15:39:32.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363191: Aug 09 15:39:32.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602216, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363192: Aug 09 15:39:32.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363193: Aug 09 15:39:35.459 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8363194: Aug 09 15:39:35.459 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8363195: Aug 09 15:39:35.459 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8363196: Aug 09 15:39:35.459 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8363197: Aug 09 15:39:35.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602217, agentID=cangelini } 8363198: Aug 09 15:39:35.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363199: Aug 09 15:39:35.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602217, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363200: Aug 09 15:39:35.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363201: Aug 09 15:39:36.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602218, agentID=sbee } 8363202: Aug 09 15:39:36.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363203: Aug 09 15:39:36.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602218, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363204: Aug 09 15:39:36.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363205: Aug 09 15:39:40.147 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798761 SkillGroupNum=10 } 8363206: Aug 09 15:39:40.147 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798761 8363207: Aug 09 15:39:40.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363208: Aug 09 15:39:40.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798761 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363209: Aug 09 15:39:40.147 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363210: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798762 SkillGroupNum=12 } 8363211: Aug 09 15:39:40.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798762 8363212: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363213: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798762 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363214: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363215: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798763 SkillGroupNum=13 } 8363216: Aug 09 15:39:40.162 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798763 8363217: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363218: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798763 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363219: Aug 09 15:39:40.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363220: Aug 09 15:39:40.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798764 SkillGroupNum=14 } 8363221: Aug 09 15:39:40.178 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798764 8363222: Aug 09 15:39:40.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363223: Aug 09 15:39:40.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798764 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363224: Aug 09 15:39:40.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363225: Aug 09 15:39:40.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798765 SkillGroupNum=7 } 8363226: Aug 09 15:39:40.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798765 8363227: Aug 09 15:39:40.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363228: Aug 09 15:39:40.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798765 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363229: Aug 09 15:39:40.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363230: Aug 09 15:39:42.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602219, agentID=mfoltz } 8363231: Aug 09 15:39:42.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363232: Aug 09 15:39:42.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602219, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363233: Aug 09 15:39:42.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363234: Aug 09 15:39:44.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=482 } 8363235: Aug 09 15:39:44.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363236: Aug 09 15:39:44.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=482 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363237: Aug 09 15:39:44.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363238: Aug 09 15:39:46.006 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602220, agentID=cangelini } 8363239: Aug 09 15:39:46.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363240: Aug 09 15:39:46.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602220, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363241: Aug 09 15:39:46.006 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363242: Aug 09 15:39:46.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602221, agentID=sbee } 8363243: Aug 09 15:39:46.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363244: Aug 09 15:39:46.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602221, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363245: Aug 09 15:39:46.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363246: Aug 09 15:39:47.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1101 } 8363247: Aug 09 15:39:47.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363248: Aug 09 15:39:47.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1101 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363249: Aug 09 15:39:47.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363250: Aug 09 15:39:50.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54222 } 8363251: Aug 09 15:39:50.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363252: Aug 09 15:39:50.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54222 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363253: Aug 09 15:39:50.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363254: Aug 09 15:39:50.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798766 SkillGroupNum=10 } 8363255: Aug 09 15:39:50.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798766 8363256: Aug 09 15:39:50.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363257: Aug 09 15:39:50.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798766 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363258: Aug 09 15:39:50.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363259: Aug 09 15:39:50.209 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798767 SkillGroupNum=12 } 8363260: Aug 09 15:39:50.209 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798767 8363261: Aug 09 15:39:50.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363262: Aug 09 15:39:50.209 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798767 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363263: Aug 09 15:39:50.209 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363264: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798768 SkillGroupNum=13 } 8363265: Aug 09 15:39:50.225 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798768 8363266: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363267: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798768 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363268: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363269: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798769 SkillGroupNum=14 } 8363270: Aug 09 15:39:50.225 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798769 8363271: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363272: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798769 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363273: Aug 09 15:39:50.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363274: Aug 09 15:39:50.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798770 SkillGroupNum=7 } 8363275: Aug 09 15:39:50.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798770 8363276: Aug 09 15:39:50.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363277: Aug 09 15:39:50.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798770 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:39:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363278: Aug 09 15:39:50.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363279: Aug 09 15:39:50.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=634 } 8363280: Aug 09 15:39:50.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363281: Aug 09 15:39:50.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=634 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363282: Aug 09 15:39:50.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363283: Aug 09 15:39:53.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602222, agentID=mfoltz } 8363284: Aug 09 15:39:53.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363285: Aug 09 15:39:53.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602222, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363286: Aug 09 15:39:53.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363287: Aug 09 15:39:53.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798771 } 8363288: Aug 09 15:39:53.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363289: Aug 09 15:39:53.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798771 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363290: Aug 09 15:39:53.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363291: Aug 09 15:39:56.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602223, agentID=cangelini } 8363292: Aug 09 15:39:56.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363293: Aug 09 15:39:56.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602223, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363294: Aug 09 15:39:56.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363295: Aug 09 15:39:56.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602224, agentID=sbee } 8363296: Aug 09 15:39:56.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363297: Aug 09 15:39:56.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602224, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363298: Aug 09 15:39:56.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363299: Aug 09 15:39:58.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602225 } 8363300: Aug 09 15:39:58.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363301: Aug 09 15:39:58.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602225 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363302: Aug 09 15:39:58.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363303: Aug 09 15:40:00.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798772 SkillGroupNum=10 } 8363304: Aug 09 15:40:00.257 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798772 8363305: Aug 09 15:40:00.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363306: Aug 09 15:40:00.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798772 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363307: Aug 09 15:40:00.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363308: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798773 SkillGroupNum=12 } 8363309: Aug 09 15:40:00.272 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798773 8363310: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363311: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798773 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363312: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363313: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798774 SkillGroupNum=13 } 8363314: Aug 09 15:40:00.272 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798774 8363315: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363316: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798774 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363317: Aug 09 15:40:00.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363318: Aug 09 15:40:00.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798775 SkillGroupNum=14 } 8363319: Aug 09 15:40:00.288 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798775 8363320: Aug 09 15:40:00.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363321: Aug 09 15:40:00.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798775 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363322: Aug 09 15:40:00.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363323: Aug 09 15:40:00.303 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798776 SkillGroupNum=7 } 8363324: Aug 09 15:40:00.303 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798776 8363325: Aug 09 15:40:00.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363326: Aug 09 15:40:00.303 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798776 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363327: Aug 09 15:40:00.303 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363328: Aug 09 15:40:00.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=427 } 8363329: Aug 09 15:40:00.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363330: Aug 09 15:40:00.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=427 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363331: Aug 09 15:40:00.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363332: Aug 09 15:40:03.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602226, agentID=mfoltz } 8363333: Aug 09 15:40:03.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363334: Aug 09 15:40:03.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602226, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363335: Aug 09 15:40:03.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363336: Aug 09 15:40:06.475 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602227, agentID=cangelini } 8363337: Aug 09 15:40:06.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363338: Aug 09 15:40:06.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602227, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363339: Aug 09 15:40:06.475 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363340: Aug 09 15:40:07.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602228, agentID=sbee } 8363341: Aug 09 15:40:07.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363342: Aug 09 15:40:07.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602228, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363343: Aug 09 15:40:07.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363344: Aug 09 15:40:10.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798777 SkillGroupNum=10 } 8363345: Aug 09 15:40:10.304 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798777 8363346: Aug 09 15:40:10.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363347: Aug 09 15:40:10.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798777 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363348: Aug 09 15:40:10.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363349: Aug 09 15:40:10.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798778 SkillGroupNum=12 } 8363350: Aug 09 15:40:10.319 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798778 8363351: Aug 09 15:40:10.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363352: Aug 09 15:40:10.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798778 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363353: Aug 09 15:40:10.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363354: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798779 SkillGroupNum=13 } 8363355: Aug 09 15:40:10.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798779 8363356: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363357: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798779 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363358: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363359: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798780 SkillGroupNum=14 } 8363360: Aug 09 15:40:10.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798780 8363361: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363362: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798780 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363363: Aug 09 15:40:10.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363364: Aug 09 15:40:10.350 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798781 SkillGroupNum=7 } 8363365: Aug 09 15:40:10.350 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798781 8363366: Aug 09 15:40:10.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363367: Aug 09 15:40:10.350 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798781 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363368: Aug 09 15:40:10.350 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363369: Aug 09 15:40:13.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602229, agentID=mfoltz } 8363370: Aug 09 15:40:13.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363371: Aug 09 15:40:13.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602229, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363372: Aug 09 15:40:13.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363373: Aug 09 15:40:14.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=483 } 8363374: Aug 09 15:40:14.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363375: Aug 09 15:40:14.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=483 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363376: Aug 09 15:40:14.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363377: Aug 09 15:40:16.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602230, agentID=cangelini } 8363378: Aug 09 15:40:16.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363379: Aug 09 15:40:16.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602230, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363380: Aug 09 15:40:16.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363381: Aug 09 15:40:17.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1102 } 8363382: Aug 09 15:40:17.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363383: Aug 09 15:40:17.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1102 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363384: Aug 09 15:40:17.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363385: Aug 09 15:40:17.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602231, agentID=sbee } 8363386: Aug 09 15:40:17.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363387: Aug 09 15:40:17.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602231, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363388: Aug 09 15:40:17.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363389: Aug 09 15:40:20.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54223 } 8363390: Aug 09 15:40:20.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363391: Aug 09 15:40:20.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54223 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363392: Aug 09 15:40:20.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363393: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798782 SkillGroupNum=10 } 8363394: Aug 09 15:40:20.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798782 8363395: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363396: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798782 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363397: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363398: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798783 SkillGroupNum=12 } 8363399: Aug 09 15:40:20.366 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798783 8363400: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363401: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798783 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363402: Aug 09 15:40:20.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363403: Aug 09 15:40:20.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798784 SkillGroupNum=13 } 8363404: Aug 09 15:40:20.382 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798784 8363405: Aug 09 15:40:20.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363406: Aug 09 15:40:20.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798784 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363407: Aug 09 15:40:20.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363408: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798785 SkillGroupNum=14 } 8363409: Aug 09 15:40:20.398 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798785 8363410: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363411: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798785 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363412: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363413: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798786 SkillGroupNum=7 } 8363414: Aug 09 15:40:20.398 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798786 8363415: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363416: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798786 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363417: Aug 09 15:40:20.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363418: Aug 09 15:40:20.976 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=635 } 8363419: Aug 09 15:40:20.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363420: Aug 09 15:40:20.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=635 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363421: Aug 09 15:40:20.976 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363422: Aug 09 15:40:23.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798787 } 8363423: Aug 09 15:40:23.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363424: Aug 09 15:40:23.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798787 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363425: Aug 09 15:40:23.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363426: Aug 09 15:40:23.835 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602232, agentID=mfoltz } 8363427: Aug 09 15:40:23.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363428: Aug 09 15:40:23.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602232, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363429: Aug 09 15:40:23.835 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363430: Aug 09 15:40:26.929 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602233, agentID=cangelini } 8363431: Aug 09 15:40:26.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363432: Aug 09 15:40:26.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602233, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363433: Aug 09 15:40:26.929 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363434: Aug 09 15:40:27.663 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602234, agentID=sbee } 8363435: Aug 09 15:40:27.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363436: Aug 09 15:40:27.663 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602234, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363437: Aug 09 15:40:27.663 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363438: Aug 09 15:40:28.351 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602235 } 8363439: Aug 09 15:40:28.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363440: Aug 09 15:40:28.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602235 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363441: Aug 09 15:40:28.351 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363442: Aug 09 15:40:30.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=428 } 8363443: Aug 09 15:40:30.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363444: Aug 09 15:40:30.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=428 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363445: Aug 09 15:40:30.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363446: Aug 09 15:40:30.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798788 SkillGroupNum=10 } 8363447: Aug 09 15:40:30.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798788 8363448: Aug 09 15:40:30.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363449: Aug 09 15:40:30.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798788 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363450: Aug 09 15:40:30.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363451: Aug 09 15:40:30.429 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798789 SkillGroupNum=12 } 8363452: Aug 09 15:40:30.429 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798789 8363453: Aug 09 15:40:30.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363454: Aug 09 15:40:30.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798789 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363455: Aug 09 15:40:30.429 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363456: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798790 SkillGroupNum=13 } 8363457: Aug 09 15:40:30.445 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798790 8363458: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363459: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798790 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363460: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363461: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798791 SkillGroupNum=14 } 8363462: Aug 09 15:40:30.445 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798791 8363463: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363464: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798791 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363465: Aug 09 15:40:30.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363466: Aug 09 15:40:30.460 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798792 SkillGroupNum=7 } 8363467: Aug 09 15:40:30.460 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798792 8363468: Aug 09 15:40:30.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363469: Aug 09 15:40:30.460 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798792 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363470: Aug 09 15:40:30.460 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363471: Aug 09 15:40:34.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602236, agentID=mfoltz } 8363472: Aug 09 15:40:34.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363473: Aug 09 15:40:34.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602236, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363474: Aug 09 15:40:34.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363475: Aug 09 15:40:35.460 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8363476: Aug 09 15:40:35.460 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8363477: Aug 09 15:40:37.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602237, agentID=cangelini } 8363478: Aug 09 15:40:37.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363479: Aug 09 15:40:37.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602237, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363480: Aug 09 15:40:37.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363481: Aug 09 15:40:37.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602238, agentID=sbee } 8363482: Aug 09 15:40:37.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363483: Aug 09 15:40:37.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602238, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363484: Aug 09 15:40:37.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363485: Aug 09 15:40:40.460 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8363486: Aug 09 15:40:40.460 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8363487: Aug 09 15:40:40.460 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8363488: Aug 09 15:40:40.460 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8363489: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798793 SkillGroupNum=10 } 8363490: Aug 09 15:40:40.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798793 8363491: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363492: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798793 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363493: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363494: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798794 SkillGroupNum=12 } 8363495: Aug 09 15:40:40.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798794 8363496: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363497: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798794 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363498: Aug 09 15:40:40.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363499: Aug 09 15:40:40.492 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798795 SkillGroupNum=13 } 8363500: Aug 09 15:40:40.492 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798795 8363501: Aug 09 15:40:40.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363502: Aug 09 15:40:40.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798795 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363503: Aug 09 15:40:40.492 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363504: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798796 SkillGroupNum=14 } 8363505: Aug 09 15:40:40.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798796 8363506: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363507: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798796 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363508: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363509: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798797 SkillGroupNum=7 } 8363510: Aug 09 15:40:40.507 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798797 8363511: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363512: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798797 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363513: Aug 09 15:40:40.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363514: Aug 09 15:40:44.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602239, agentID=mfoltz } 8363515: Aug 09 15:40:44.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363516: Aug 09 15:40:44.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602239, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363517: Aug 09 15:40:44.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363518: Aug 09 15:40:44.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=484 } 8363519: Aug 09 15:40:44.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363520: Aug 09 15:40:44.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=484 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363521: Aug 09 15:40:44.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363522: Aug 09 15:40:47.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1103 } 8363523: Aug 09 15:40:47.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363524: Aug 09 15:40:47.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1103 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363525: Aug 09 15:40:47.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363526: Aug 09 15:40:47.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602240, agentID=cangelini } 8363527: Aug 09 15:40:47.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363528: Aug 09 15:40:47.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602240, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363529: Aug 09 15:40:47.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363530: Aug 09 15:40:48.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602241, agentID=sbee } 8363531: Aug 09 15:40:48.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363532: Aug 09 15:40:48.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602241, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363533: Aug 09 15:40:48.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363534: Aug 09 15:40:50.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54224 } 8363535: Aug 09 15:40:50.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363536: Aug 09 15:40:50.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54224 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363537: Aug 09 15:40:50.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363538: Aug 09 15:40:50.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798798 SkillGroupNum=10 } 8363539: Aug 09 15:40:50.523 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798798 8363540: Aug 09 15:40:50.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363541: Aug 09 15:40:50.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798798 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363542: Aug 09 15:40:50.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363543: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798799 SkillGroupNum=12 } 8363544: Aug 09 15:40:50.539 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798799 8363545: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363546: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798799 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363547: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363548: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798800 SkillGroupNum=13 } 8363549: Aug 09 15:40:50.539 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798800 8363550: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363551: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798800 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363552: Aug 09 15:40:50.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363553: Aug 09 15:40:50.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798801 SkillGroupNum=14 } 8363554: Aug 09 15:40:50.554 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798801 8363555: Aug 09 15:40:50.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363556: Aug 09 15:40:50.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798801 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363557: Aug 09 15:40:50.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363558: Aug 09 15:40:50.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798802 SkillGroupNum=7 } 8363559: Aug 09 15:40:50.570 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798802 8363560: Aug 09 15:40:50.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363561: Aug 09 15:40:50.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798802 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:40:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363562: Aug 09 15:40:50.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363563: Aug 09 15:40:50.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=636 } 8363564: Aug 09 15:40:50.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363565: Aug 09 15:40:50.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=636 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363566: Aug 09 15:40:50.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363567: Aug 09 15:40:53.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798803 } 8363568: Aug 09 15:40:53.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363569: Aug 09 15:40:53.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798803 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363570: Aug 09 15:40:53.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363571: Aug 09 15:40:54.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602242, agentID=mfoltz } 8363572: Aug 09 15:40:54.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363573: Aug 09 15:40:54.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602242, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363574: Aug 09 15:40:54.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363575: Aug 09 15:40:57.742 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602243, agentID=cangelini } 8363576: Aug 09 15:40:57.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363577: Aug 09 15:40:57.742 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602243, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363578: Aug 09 15:40:57.742 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363579: Aug 09 15:40:58.351 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602244 } 8363580: Aug 09 15:40:58.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363581: Aug 09 15:40:58.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602244 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363582: Aug 09 15:40:58.351 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363583: Aug 09 15:40:58.414 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602245, agentID=sbee } 8363584: Aug 09 15:40:58.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363585: Aug 09 15:40:58.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602245, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363586: Aug 09 15:40:58.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363587: Aug 09 15:41:00.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=429 } 8363588: Aug 09 15:41:00.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363589: Aug 09 15:41:00.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=429 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363590: Aug 09 15:41:00.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363591: Aug 09 15:41:00.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798804 SkillGroupNum=10 } 8363592: Aug 09 15:41:00.570 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798804 8363593: Aug 09 15:41:00.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363594: Aug 09 15:41:00.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798804 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363595: Aug 09 15:41:00.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363596: Aug 09 15:41:00.586 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798805 SkillGroupNum=12 } 8363597: Aug 09 15:41:00.586 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798805 8363598: Aug 09 15:41:00.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363599: Aug 09 15:41:00.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798805 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363600: Aug 09 15:41:00.586 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363601: Aug 09 15:41:00.601 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798806 SkillGroupNum=13 } 8363602: Aug 09 15:41:00.601 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798806 8363603: Aug 09 15:41:00.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363604: Aug 09 15:41:00.601 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798806 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363605: Aug 09 15:41:00.601 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363606: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798807 SkillGroupNum=14 } 8363607: Aug 09 15:41:00.617 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798807 8363608: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363609: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798807 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363610: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363611: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798808 SkillGroupNum=7 } 8363612: Aug 09 15:41:00.617 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798808 8363613: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363614: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798808 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363615: Aug 09 15:41:00.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363616: Aug 09 15:41:04.867 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602246, agentID=mfoltz } 8363617: Aug 09 15:41:04.867 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363618: Aug 09 15:41:04.867 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602246, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363619: Aug 09 15:41:04.867 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363620: Aug 09 15:41:08.008 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602247, agentID=cangelini } 8363621: Aug 09 15:41:08.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363622: Aug 09 15:41:08.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602247, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363623: Aug 09 15:41:08.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363624: Aug 09 15:41:08.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602248, agentID=sbee } 8363625: Aug 09 15:41:08.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363626: Aug 09 15:41:08.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602248, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363627: Aug 09 15:41:08.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363628: Aug 09 15:41:10.633 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798809 SkillGroupNum=10 } 8363629: Aug 09 15:41:10.633 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798809 8363630: Aug 09 15:41:10.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363631: Aug 09 15:41:10.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798809 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363632: Aug 09 15:41:10.633 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363633: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798810 SkillGroupNum=12 } 8363634: Aug 09 15:41:10.648 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798810 8363635: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363636: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798810 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363637: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363638: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798811 SkillGroupNum=13 } 8363639: Aug 09 15:41:10.648 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798811 8363640: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363641: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798811 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363642: Aug 09 15:41:10.648 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363643: Aug 09 15:41:10.664 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798812 SkillGroupNum=14 } 8363644: Aug 09 15:41:10.664 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798812 8363645: Aug 09 15:41:10.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363646: Aug 09 15:41:10.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798812 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363647: Aug 09 15:41:10.664 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363648: Aug 09 15:41:10.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798813 SkillGroupNum=7 } 8363649: Aug 09 15:41:10.680 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798813 8363650: Aug 09 15:41:10.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363651: Aug 09 15:41:10.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798813 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363652: Aug 09 15:41:10.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363653: Aug 09 15:41:14.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=485 } 8363654: Aug 09 15:41:14.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363655: Aug 09 15:41:14.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=485 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363656: Aug 09 15:41:14.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363657: Aug 09 15:41:15.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602249, agentID=mfoltz } 8363658: Aug 09 15:41:15.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363659: Aug 09 15:41:15.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602249, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363660: Aug 09 15:41:15.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363661: Aug 09 15:41:17.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1104 } 8363662: Aug 09 15:41:17.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363663: Aug 09 15:41:17.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1104 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363664: Aug 09 15:41:17.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363665: Aug 09 15:41:18.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602250, agentID=cangelini } 8363666: Aug 09 15:41:18.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363667: Aug 09 15:41:18.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602250, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363668: Aug 09 15:41:18.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363669: Aug 09 15:41:18.836 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602251, agentID=sbee } 8363670: Aug 09 15:41:18.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363671: Aug 09 15:41:18.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602251, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363672: Aug 09 15:41:18.836 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363673: Aug 09 15:41:20.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54225 } 8363674: Aug 09 15:41:20.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363675: Aug 09 15:41:20.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54225 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363676: Aug 09 15:41:20.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363677: Aug 09 15:41:20.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798814 SkillGroupNum=10 } 8363678: Aug 09 15:41:20.680 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798814 8363679: Aug 09 15:41:20.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363680: Aug 09 15:41:20.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798814 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363681: Aug 09 15:41:20.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363682: Aug 09 15:41:20.696 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798815 SkillGroupNum=12 } 8363683: Aug 09 15:41:20.696 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798815 8363684: Aug 09 15:41:20.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363685: Aug 09 15:41:20.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798815 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:20 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363686: Aug 09 15:41:20.696 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363687: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798816 SkillGroupNum=13 } 8363688: Aug 09 15:41:20.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798816 8363689: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363690: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798816 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363691: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363692: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798817 SkillGroupNum=14 } 8363693: Aug 09 15:41:20.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798817 8363694: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363695: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798817 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363696: Aug 09 15:41:20.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363697: Aug 09 15:41:20.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798818 SkillGroupNum=7 } 8363698: Aug 09 15:41:20.727 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798818 8363699: Aug 09 15:41:20.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363700: Aug 09 15:41:20.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798818 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363701: Aug 09 15:41:20.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363702: Aug 09 15:41:20.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=637 } 8363703: Aug 09 15:41:20.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363704: Aug 09 15:41:20.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=637 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363705: Aug 09 15:41:20.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363706: Aug 09 15:41:23.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798819 } 8363707: Aug 09 15:41:23.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363708: Aug 09 15:41:23.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798819 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363709: Aug 09 15:41:23.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363710: Aug 09 15:41:25.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602252, agentID=mfoltz } 8363711: Aug 09 15:41:25.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363712: Aug 09 15:41:25.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602252, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363713: Aug 09 15:41:25.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363714: Aug 09 15:41:28.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602253 } 8363715: Aug 09 15:41:28.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363716: Aug 09 15:41:28.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602253 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363717: Aug 09 15:41:28.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363718: Aug 09 15:41:28.618 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602254, agentID=cangelini } 8363719: Aug 09 15:41:28.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363720: Aug 09 15:41:28.618 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602254, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363721: Aug 09 15:41:28.618 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363722: Aug 09 15:41:29.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602255, agentID=sbee } 8363723: Aug 09 15:41:29.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363724: Aug 09 15:41:29.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602255, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363725: Aug 09 15:41:29.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363726: Aug 09 15:41:30.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=430 } 8363727: Aug 09 15:41:30.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363728: Aug 09 15:41:30.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=430 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363729: Aug 09 15:41:30.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363730: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798820 SkillGroupNum=10 } 8363731: Aug 09 15:41:30.743 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798820 8363732: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363733: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798820 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363734: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363735: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798821 SkillGroupNum=12 } 8363736: Aug 09 15:41:30.743 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798821 8363737: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363738: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798821 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:30 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363739: Aug 09 15:41:30.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363740: Aug 09 15:41:30.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798822 SkillGroupNum=13 } 8363741: Aug 09 15:41:30.758 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798822 8363742: Aug 09 15:41:30.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363743: Aug 09 15:41:30.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798822 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363744: Aug 09 15:41:30.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363745: Aug 09 15:41:30.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798823 SkillGroupNum=14 } 8363746: Aug 09 15:41:30.774 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798823 8363747: Aug 09 15:41:30.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363748: Aug 09 15:41:30.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798823 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363749: Aug 09 15:41:30.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363750: Aug 09 15:41:30.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798824 SkillGroupNum=7 } 8363751: Aug 09 15:41:30.789 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798824 8363752: Aug 09 15:41:30.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363753: Aug 09 15:41:30.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798824 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363754: Aug 09 15:41:30.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363755: Aug 09 15:41:35.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602256, agentID=mfoltz } 8363756: Aug 09 15:41:35.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363757: Aug 09 15:41:35.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602256, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363758: Aug 09 15:41:35.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363759: Aug 09 15:41:38.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602257, agentID=cangelini } 8363760: Aug 09 15:41:38.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363761: Aug 09 15:41:38.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602257, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363762: Aug 09 15:41:38.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363763: Aug 09 15:41:39.336 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602258, agentID=sbee } 8363764: Aug 09 15:41:39.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363765: Aug 09 15:41:39.336 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602258, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363766: Aug 09 15:41:39.336 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363767: Aug 09 15:41:40.462 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8363768: Aug 09 15:41:40.462 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8363769: Aug 09 15:41:40.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798825 SkillGroupNum=10 } 8363770: Aug 09 15:41:40.790 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798825 8363771: Aug 09 15:41:40.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363772: Aug 09 15:41:40.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798825 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363773: Aug 09 15:41:40.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363774: Aug 09 15:41:40.805 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798826 SkillGroupNum=12 } 8363775: Aug 09 15:41:40.805 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798826 8363776: Aug 09 15:41:40.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363777: Aug 09 15:41:40.805 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798826 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:40 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363778: Aug 09 15:41:40.805 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363779: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798827 SkillGroupNum=13 } 8363780: Aug 09 15:41:40.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798827 8363781: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363782: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798827 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363783: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363784: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798828 SkillGroupNum=14 } 8363785: Aug 09 15:41:40.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798828 8363786: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363787: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798828 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363788: Aug 09 15:41:40.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363789: Aug 09 15:41:40.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798829 SkillGroupNum=7 } 8363790: Aug 09 15:41:40.837 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798829 8363791: Aug 09 15:41:40.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363792: Aug 09 15:41:40.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798829 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363793: Aug 09 15:41:40.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363794: Aug 09 15:41:44.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=486 } 8363795: Aug 09 15:41:44.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363796: Aug 09 15:41:44.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=486 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363797: Aug 09 15:41:44.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363798: Aug 09 15:41:45.462 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8363799: Aug 09 15:41:45.462 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8363800: Aug 09 15:41:45.462 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8363801: Aug 09 15:41:45.462 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8363802: Aug 09 15:41:45.883 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602259, agentID=mfoltz } 8363803: Aug 09 15:41:45.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363804: Aug 09 15:41:45.883 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602259, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363805: Aug 09 15:41:45.883 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363806: Aug 09 15:41:47.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1105 } 8363807: Aug 09 15:41:47.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363808: Aug 09 15:41:47.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1105 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363809: Aug 09 15:41:47.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363810: Aug 09 15:41:49.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602260, agentID=cangelini } 8363811: Aug 09 15:41:49.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363812: Aug 09 15:41:49.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602260, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363813: Aug 09 15:41:49.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363814: Aug 09 15:41:49.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602261, agentID=sbee } 8363815: Aug 09 15:41:49.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363816: Aug 09 15:41:49.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602261, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363817: Aug 09 15:41:49.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363818: Aug 09 15:41:50.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54226 } 8363819: Aug 09 15:41:50.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363820: Aug 09 15:41:50.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54226 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363821: Aug 09 15:41:50.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363822: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798830 SkillGroupNum=10 } 8363823: Aug 09 15:41:50.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798830 8363824: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363825: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798830 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363826: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363827: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798831 SkillGroupNum=12 } 8363828: Aug 09 15:41:50.852 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798831 8363829: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363830: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798831 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:50 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363831: Aug 09 15:41:50.852 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363832: Aug 09 15:41:50.868 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798832 SkillGroupNum=13 } 8363833: Aug 09 15:41:50.868 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798832 8363834: Aug 09 15:41:50.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363835: Aug 09 15:41:50.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798832 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363836: Aug 09 15:41:50.868 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363837: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798833 SkillGroupNum=14 } 8363838: Aug 09 15:41:50.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798833 8363839: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363840: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798833 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363841: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363842: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798834 SkillGroupNum=7 } 8363843: Aug 09 15:41:50.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798834 8363844: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363845: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798834 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:41:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363846: Aug 09 15:41:50.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363847: Aug 09 15:41:51.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=638 } 8363848: Aug 09 15:41:51.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363849: Aug 09 15:41:51.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=638 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363850: Aug 09 15:41:51.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363851: Aug 09 15:41:53.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798835 } 8363852: Aug 09 15:41:53.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363853: Aug 09 15:41:53.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798835 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363854: Aug 09 15:41:53.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363855: Aug 09 15:41:56.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602262, agentID=mfoltz } 8363856: Aug 09 15:41:56.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363857: Aug 09 15:41:56.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602262, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363858: Aug 09 15:41:56.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363859: Aug 09 15:41:58.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602263 } 8363860: Aug 09 15:41:58.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363861: Aug 09 15:41:58.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602263 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363862: Aug 09 15:41:58.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363863: Aug 09 15:41:59.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602264, agentID=cangelini } 8363864: Aug 09 15:41:59.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363865: Aug 09 15:41:59.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602264, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363866: Aug 09 15:41:59.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363867: Aug 09 15:41:59.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602265, agentID=sbee } 8363868: Aug 09 15:41:59.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363869: Aug 09 15:41:59.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602265, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363870: Aug 09 15:41:59.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363871: Aug 09 15:42:00.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=431 } 8363872: Aug 09 15:42:00.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363873: Aug 09 15:42:00.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=431 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363874: Aug 09 15:42:00.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8363875: Aug 09 15:42:00.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798836 SkillGroupNum=10 } 8363876: Aug 09 15:42:00.899 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798836 8363877: Aug 09 15:42:00.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363878: Aug 09 15:42:00.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798836 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363879: Aug 09 15:42:00.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363880: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798837 SkillGroupNum=12 } 8363881: Aug 09 15:42:00.915 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798837 8363882: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363883: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798837 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:00 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363884: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363885: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798838 SkillGroupNum=13 } 8363886: Aug 09 15:42:00.915 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798838 8363887: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363888: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798838 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363889: Aug 09 15:42:00.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363890: Aug 09 15:42:00.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798839 SkillGroupNum=14 } 8363891: Aug 09 15:42:00.931 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798839 8363892: Aug 09 15:42:00.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363893: Aug 09 15:42:00.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798839 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363894: Aug 09 15:42:00.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363895: Aug 09 15:42:00.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798840 SkillGroupNum=7 } 8363896: Aug 09 15:42:00.946 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798840 8363897: Aug 09 15:42:00.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363898: Aug 09 15:42:00.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798840 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363899: Aug 09 15:42:00.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363900: Aug 09 15:42:06.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602266, agentID=mfoltz } 8363901: Aug 09 15:42:06.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363902: Aug 09 15:42:06.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602266, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363903: Aug 09 15:42:06.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363904: Aug 09 15:42:07.306 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544927306 8363905: Aug 09 15:42:07.306 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344544927306 done. 8363906: Aug 09 15:42:09.540 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602267, agentID=cangelini } 8363907: Aug 09 15:42:09.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363908: Aug 09 15:42:09.540 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602267, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363909: Aug 09 15:42:09.540 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363910: Aug 09 15:42:10.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602268, agentID=sbee } 8363911: Aug 09 15:42:10.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363912: Aug 09 15:42:10.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602268, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363913: Aug 09 15:42:10.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363914: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798841 SkillGroupNum=10 } 8363915: Aug 09 15:42:10.962 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798841 8363916: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363917: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798841 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363918: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363919: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798842 SkillGroupNum=12 } 8363920: Aug 09 15:42:10.962 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798842 8363921: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363922: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798842 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:10 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363923: Aug 09 15:42:10.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363924: Aug 09 15:42:10.978 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798843 SkillGroupNum=13 } 8363925: Aug 09 15:42:10.978 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798843 8363926: Aug 09 15:42:10.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363927: Aug 09 15:42:10.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798843 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363928: Aug 09 15:42:10.978 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363929: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798844 SkillGroupNum=14 } 8363930: Aug 09 15:42:10.993 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798844 8363931: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363932: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798844 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363933: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363934: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798845 SkillGroupNum=7 } 8363935: Aug 09 15:42:10.993 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798845 8363936: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363937: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798845 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363938: Aug 09 15:42:10.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363939: Aug 09 15:42:14.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=487 } 8363940: Aug 09 15:42:14.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363941: Aug 09 15:42:14.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=487 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363942: Aug 09 15:42:14.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8363943: Aug 09 15:42:16.697 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602269, agentID=mfoltz } 8363944: Aug 09 15:42:16.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363945: Aug 09 15:42:16.697 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602269, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363946: Aug 09 15:42:16.697 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363947: Aug 09 15:42:17.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1106 } 8363948: Aug 09 15:42:17.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363949: Aug 09 15:42:17.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1106 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363950: Aug 09 15:42:17.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8363951: Aug 09 15:42:19.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602270, agentID=cangelini } 8363952: Aug 09 15:42:19.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363953: Aug 09 15:42:19.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602270, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363954: Aug 09 15:42:19.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363955: Aug 09 15:42:20.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54227 } 8363956: Aug 09 15:42:20.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363957: Aug 09 15:42:20.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54227 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363958: Aug 09 15:42:20.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8363959: Aug 09 15:42:20.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602271, agentID=sbee } 8363960: Aug 09 15:42:20.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363961: Aug 09 15:42:20.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602271, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363962: Aug 09 15:42:20.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363963: Aug 09 15:42:21.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798846 SkillGroupNum=10 } 8363964: Aug 09 15:42:21.009 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798846 8363965: Aug 09 15:42:21.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363966: Aug 09 15:42:21.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798846 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363967: Aug 09 15:42:21.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363968: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798847 SkillGroupNum=12 } 8363969: Aug 09 15:42:21.025 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798847 8363970: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363971: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798847 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363972: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363973: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=639 } 8363974: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363975: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=639 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363976: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8363977: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798848 SkillGroupNum=13 } 8363978: Aug 09 15:42:21.025 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798848 8363979: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363980: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798848 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363981: Aug 09 15:42:21.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363982: Aug 09 15:42:21.040 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798849 SkillGroupNum=14 } 8363983: Aug 09 15:42:21.040 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798849 8363984: Aug 09 15:42:21.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363985: Aug 09 15:42:21.040 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798849 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363986: Aug 09 15:42:21.040 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363987: Aug 09 15:42:21.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798850 SkillGroupNum=7 } 8363988: Aug 09 15:42:21.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798850 8363989: Aug 09 15:42:21.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8363990: Aug 09 15:42:21.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798850 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363991: Aug 09 15:42:21.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363992: Aug 09 15:42:23.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798851 } 8363993: Aug 09 15:42:23.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8363994: Aug 09 15:42:23.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798851 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363995: Aug 09 15:42:23.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8363996: Aug 09 15:42:26.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602272, agentID=mfoltz } 8363997: Aug 09 15:42:26.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8363998: Aug 09 15:42:26.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602272, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8363999: Aug 09 15:42:26.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364000: Aug 09 15:42:28.353 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602273 } 8364001: Aug 09 15:42:28.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364002: Aug 09 15:42:28.353 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602273 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364003: Aug 09 15:42:28.353 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364004: Aug 09 15:42:30.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602274, agentID=cangelini } 8364005: Aug 09 15:42:30.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364006: Aug 09 15:42:30.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602274, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364007: Aug 09 15:42:30.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364008: Aug 09 15:42:30.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=432 } 8364009: Aug 09 15:42:30.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364010: Aug 09 15:42:30.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=432 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364011: Aug 09 15:42:30.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364012: Aug 09 15:42:30.556 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602275, agentID=sbee } 8364013: Aug 09 15:42:30.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364014: Aug 09 15:42:30.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602275, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364015: Aug 09 15:42:30.556 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364016: Aug 09 15:42:31.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798852 SkillGroupNum=10 } 8364017: Aug 09 15:42:31.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798852 8364018: Aug 09 15:42:31.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364019: Aug 09 15:42:31.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798852 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364020: Aug 09 15:42:31.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364021: Aug 09 15:42:31.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798853 SkillGroupNum=12 } 8364022: Aug 09 15:42:31.072 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798853 8364023: Aug 09 15:42:31.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364024: Aug 09 15:42:31.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798853 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364025: Aug 09 15:42:31.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364026: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798854 SkillGroupNum=13 } 8364027: Aug 09 15:42:31.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798854 8364028: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364029: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798854 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364030: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364031: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798855 SkillGroupNum=14 } 8364032: Aug 09 15:42:31.087 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798855 8364033: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364034: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798855 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364035: Aug 09 15:42:31.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364036: Aug 09 15:42:31.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798856 SkillGroupNum=7 } 8364037: Aug 09 15:42:31.103 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798856 8364038: Aug 09 15:42:31.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364039: Aug 09 15:42:31.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798856 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364040: Aug 09 15:42:31.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364041: Aug 09 15:42:37.181 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602276, agentID=mfoltz } 8364042: Aug 09 15:42:37.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364043: Aug 09 15:42:37.181 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602276, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364044: Aug 09 15:42:37.181 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364045: Aug 09 15:42:40.306 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602277, agentID=cangelini } 8364046: Aug 09 15:42:40.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364047: Aug 09 15:42:40.306 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602277, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364048: Aug 09 15:42:40.306 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364049: Aug 09 15:42:40.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602278, agentID=sbee } 8364050: Aug 09 15:42:40.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364051: Aug 09 15:42:40.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602278, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364052: Aug 09 15:42:40.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364053: Aug 09 15:42:41.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798857 SkillGroupNum=10 } 8364054: Aug 09 15:42:41.119 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798857 8364055: Aug 09 15:42:41.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364056: Aug 09 15:42:41.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798857 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364057: Aug 09 15:42:41.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364058: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798858 SkillGroupNum=12 } 8364059: Aug 09 15:42:41.135 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798858 8364060: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364061: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798858 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364062: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364063: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798859 SkillGroupNum=13 } 8364064: Aug 09 15:42:41.135 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798859 8364065: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364066: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798859 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364067: Aug 09 15:42:41.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364068: Aug 09 15:42:41.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798860 SkillGroupNum=14 } 8364069: Aug 09 15:42:41.150 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798860 8364070: Aug 09 15:42:41.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364071: Aug 09 15:42:41.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798860 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364072: Aug 09 15:42:41.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364073: Aug 09 15:42:41.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798861 SkillGroupNum=7 } 8364074: Aug 09 15:42:41.166 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798861 8364075: Aug 09 15:42:41.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364076: Aug 09 15:42:41.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798861 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364077: Aug 09 15:42:41.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364078: Aug 09 15:42:44.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=488 } 8364079: Aug 09 15:42:44.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364080: Aug 09 15:42:44.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=488 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364081: Aug 09 15:42:44.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364082: Aug 09 15:42:45.463 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8364083: Aug 09 15:42:45.463 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8364084: Aug 09 15:42:47.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1107 } 8364085: Aug 09 15:42:47.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364086: Aug 09 15:42:47.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1107 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364087: Aug 09 15:42:47.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364088: Aug 09 15:42:47.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602279, agentID=mfoltz } 8364089: Aug 09 15:42:47.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364090: Aug 09 15:42:47.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602279, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364091: Aug 09 15:42:47.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364092: Aug 09 15:42:50.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54228 } 8364093: Aug 09 15:42:50.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364094: Aug 09 15:42:50.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54228 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364095: Aug 09 15:42:50.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364096: Aug 09 15:42:50.463 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8364097: Aug 09 15:42:50.463 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8364098: Aug 09 15:42:50.463 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8364099: Aug 09 15:42:50.463 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8364100: Aug 09 15:42:50.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602280, agentID=cangelini } 8364101: Aug 09 15:42:50.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364102: Aug 09 15:42:50.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602280, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364103: Aug 09 15:42:50.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364104: Aug 09 15:42:50.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602281, agentID=sbee } 8364105: Aug 09 15:42:50.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364106: Aug 09 15:42:50.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602281, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364107: Aug 09 15:42:50.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364108: Aug 09 15:42:51.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=640 } 8364109: Aug 09 15:42:51.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364110: Aug 09 15:42:51.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=640 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364111: Aug 09 15:42:51.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364112: Aug 09 15:42:51.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798862 SkillGroupNum=10 } 8364113: Aug 09 15:42:51.166 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798862 8364114: Aug 09 15:42:51.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364115: Aug 09 15:42:51.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798862 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364116: Aug 09 15:42:51.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364117: Aug 09 15:42:51.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798863 SkillGroupNum=12 } 8364118: Aug 09 15:42:51.182 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798863 8364119: Aug 09 15:42:51.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364120: Aug 09 15:42:51.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798863 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:51 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364121: Aug 09 15:42:51.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364122: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798864 SkillGroupNum=13 } 8364123: Aug 09 15:42:51.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798864 8364124: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364125: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798864 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364126: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364127: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798865 SkillGroupNum=14 } 8364128: Aug 09 15:42:51.197 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798865 8364129: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364130: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798865 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364131: Aug 09 15:42:51.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364132: Aug 09 15:42:51.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798866 SkillGroupNum=7 } 8364133: Aug 09 15:42:51.213 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798866 8364134: Aug 09 15:42:51.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364135: Aug 09 15:42:51.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798866 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:42:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364136: Aug 09 15:42:51.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364137: Aug 09 15:42:53.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798867 } 8364138: Aug 09 15:42:53.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364139: Aug 09 15:42:53.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798867 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364140: Aug 09 15:42:53.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364141: Aug 09 15:42:57.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602282, agentID=mfoltz } 8364142: Aug 09 15:42:57.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364143: Aug 09 15:42:57.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602282, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364144: Aug 09 15:42:57.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364145: Aug 09 15:42:58.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602283 } 8364146: Aug 09 15:42:58.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364147: Aug 09 15:42:58.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602283 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364148: Aug 09 15:42:58.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364149: Aug 09 15:43:00.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=433 } 8364150: Aug 09 15:43:00.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364151: Aug 09 15:43:00.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=433 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364152: Aug 09 15:43:00.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364153: Aug 09 15:43:00.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602284, agentID=cangelini } 8364154: Aug 09 15:43:00.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364155: Aug 09 15:43:00.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602284, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364156: Aug 09 15:43:00.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364157: Aug 09 15:43:01.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602285, agentID=sbee } 8364158: Aug 09 15:43:01.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364159: Aug 09 15:43:01.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602285, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364160: Aug 09 15:43:01.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364161: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798868 SkillGroupNum=10 } 8364162: Aug 09 15:43:01.229 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798868 8364163: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364164: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798868 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364165: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364166: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798869 SkillGroupNum=12 } 8364167: Aug 09 15:43:01.229 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798869 8364168: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364169: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798869 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:01 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364170: Aug 09 15:43:01.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364171: Aug 09 15:43:01.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798870 SkillGroupNum=13 } 8364172: Aug 09 15:43:01.244 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798870 8364173: Aug 09 15:43:01.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364174: Aug 09 15:43:01.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798870 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364175: Aug 09 15:43:01.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364176: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798871 SkillGroupNum=14 } 8364177: Aug 09 15:43:01.260 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798871 8364178: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364179: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798871 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364180: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364181: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798872 SkillGroupNum=7 } 8364182: Aug 09 15:43:01.260 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798872 8364183: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364184: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798872 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364185: Aug 09 15:43:01.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364186: Aug 09 15:43:07.869 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602286, agentID=mfoltz } 8364187: Aug 09 15:43:07.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364188: Aug 09 15:43:07.869 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602286, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364189: Aug 09 15:43:07.869 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364190: Aug 09 15:43:11.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602287, agentID=cangelini } 8364191: Aug 09 15:43:11.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364192: Aug 09 15:43:11.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602287, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364193: Aug 09 15:43:11.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364194: Aug 09 15:43:11.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798873 SkillGroupNum=10 } 8364195: Aug 09 15:43:11.276 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798873 8364196: Aug 09 15:43:11.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364197: Aug 09 15:43:11.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798873 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364198: Aug 09 15:43:11.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364199: Aug 09 15:43:11.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798874 SkillGroupNum=12 } 8364200: Aug 09 15:43:11.291 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798874 8364201: Aug 09 15:43:11.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364202: Aug 09 15:43:11.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798874 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:11 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364203: Aug 09 15:43:11.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364204: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798875 SkillGroupNum=13 } 8364205: Aug 09 15:43:11.307 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798875 8364206: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364207: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798875 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364208: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364209: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798876 SkillGroupNum=14 } 8364210: Aug 09 15:43:11.307 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798876 8364211: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364212: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798876 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364213: Aug 09 15:43:11.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364214: Aug 09 15:43:11.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798877 SkillGroupNum=7 } 8364215: Aug 09 15:43:11.323 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798877 8364216: Aug 09 15:43:11.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364217: Aug 09 15:43:11.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798877 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364218: Aug 09 15:43:11.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364219: Aug 09 15:43:11.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602288, agentID=sbee } 8364220: Aug 09 15:43:11.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364221: Aug 09 15:43:11.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602288, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364222: Aug 09 15:43:11.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364223: Aug 09 15:43:14.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=489 } 8364224: Aug 09 15:43:14.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364225: Aug 09 15:43:14.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=489 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364226: Aug 09 15:43:14.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364227: Aug 09 15:43:17.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1108 } 8364228: Aug 09 15:43:17.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364229: Aug 09 15:43:17.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1108 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364230: Aug 09 15:43:17.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364231: Aug 09 15:43:18.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602289, agentID=mfoltz } 8364232: Aug 09 15:43:18.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364233: Aug 09 15:43:18.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602289, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364234: Aug 09 15:43:18.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364235: Aug 09 15:43:20.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54229 } 8364236: Aug 09 15:43:20.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364237: Aug 09 15:43:20.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54229 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364238: Aug 09 15:43:20.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364239: Aug 09 15:43:21.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=641 } 8364240: Aug 09 15:43:21.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364241: Aug 09 15:43:21.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=641 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364242: Aug 09 15:43:21.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364243: Aug 09 15:43:21.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602290, agentID=cangelini } 8364244: Aug 09 15:43:21.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364245: Aug 09 15:43:21.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602290, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364246: Aug 09 15:43:21.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364247: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798878 SkillGroupNum=10 } 8364248: Aug 09 15:43:21.338 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798878 8364249: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364250: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798878 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364251: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364252: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798879 SkillGroupNum=12 } 8364253: Aug 09 15:43:21.338 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798879 8364254: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364255: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798879 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364256: Aug 09 15:43:21.338 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364257: Aug 09 15:43:21.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798880 SkillGroupNum=13 } 8364258: Aug 09 15:43:21.354 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798880 8364259: Aug 09 15:43:21.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364260: Aug 09 15:43:21.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798880 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364261: Aug 09 15:43:21.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364262: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798881 SkillGroupNum=14 } 8364263: Aug 09 15:43:21.370 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798881 8364264: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364265: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798881 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364266: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364267: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798882 SkillGroupNum=7 } 8364268: Aug 09 15:43:21.370 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798882 8364269: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364270: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798882 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364271: Aug 09 15:43:21.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364272: Aug 09 15:43:21.557 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602291, agentID=sbee } 8364273: Aug 09 15:43:21.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364274: Aug 09 15:43:21.557 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602291, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364275: Aug 09 15:43:21.557 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364276: Aug 09 15:43:23.104 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798883 } 8364277: Aug 09 15:43:23.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364278: Aug 09 15:43:23.104 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798883 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364279: Aug 09 15:43:23.104 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364280: Aug 09 15:43:28.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602292 } 8364281: Aug 09 15:43:28.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364282: Aug 09 15:43:28.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602292 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364283: Aug 09 15:43:28.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364284: Aug 09 15:43:28.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602293, agentID=mfoltz } 8364285: Aug 09 15:43:28.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364286: Aug 09 15:43:28.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602293, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364287: Aug 09 15:43:28.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364288: Aug 09 15:43:30.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=434 } 8364289: Aug 09 15:43:30.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364290: Aug 09 15:43:30.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=434 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364291: Aug 09 15:43:30.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364292: Aug 09 15:43:31.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798884 SkillGroupNum=10 } 8364293: Aug 09 15:43:31.385 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798884 8364294: Aug 09 15:43:31.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364295: Aug 09 15:43:31.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798884 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364296: Aug 09 15:43:31.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364297: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798885 SkillGroupNum=12 } 8364298: Aug 09 15:43:31.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798885 8364299: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364300: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798885 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364301: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364302: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798886 SkillGroupNum=13 } 8364303: Aug 09 15:43:31.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798886 8364304: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364305: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798886 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364306: Aug 09 15:43:31.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364307: Aug 09 15:43:31.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798887 SkillGroupNum=14 } 8364308: Aug 09 15:43:31.417 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798887 8364309: Aug 09 15:43:31.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364310: Aug 09 15:43:31.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798887 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364311: Aug 09 15:43:31.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364312: Aug 09 15:43:31.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798888 SkillGroupNum=7 } 8364313: Aug 09 15:43:31.432 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798888 8364314: Aug 09 15:43:31.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364315: Aug 09 15:43:31.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798888 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364316: Aug 09 15:43:31.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364317: Aug 09 15:43:31.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602294, agentID=cangelini } 8364318: Aug 09 15:43:31.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364319: Aug 09 15:43:31.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602294, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364320: Aug 09 15:43:31.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364321: Aug 09 15:43:31.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602295, agentID=sbee } 8364322: Aug 09 15:43:31.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364323: Aug 09 15:43:31.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602295, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364324: Aug 09 15:43:31.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364325: Aug 09 15:43:38.714 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602296, agentID=mfoltz } 8364326: Aug 09 15:43:38.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364327: Aug 09 15:43:38.714 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602296, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364328: Aug 09 15:43:38.714 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364329: Aug 09 15:43:41.433 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798889 SkillGroupNum=10 } 8364330: Aug 09 15:43:41.433 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798889 8364331: Aug 09 15:43:41.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364332: Aug 09 15:43:41.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798889 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364333: Aug 09 15:43:41.433 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364334: Aug 09 15:43:41.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798890 SkillGroupNum=12 } 8364335: Aug 09 15:43:41.448 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798890 8364336: Aug 09 15:43:41.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364337: Aug 09 15:43:41.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798890 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364338: Aug 09 15:43:41.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364339: Aug 09 15:43:41.464 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798891 SkillGroupNum=13 } 8364340: Aug 09 15:43:41.464 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798891 8364341: Aug 09 15:43:41.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364342: Aug 09 15:43:41.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798891 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364343: Aug 09 15:43:41.464 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364344: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798892 SkillGroupNum=14 } 8364345: Aug 09 15:43:41.479 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798892 8364346: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364347: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798892 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364348: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364349: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798893 SkillGroupNum=7 } 8364350: Aug 09 15:43:41.479 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798893 8364351: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364352: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798893 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364353: Aug 09 15:43:41.479 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364354: Aug 09 15:43:41.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602297, agentID=cangelini } 8364355: Aug 09 15:43:41.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364356: Aug 09 15:43:41.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602297, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364357: Aug 09 15:43:41.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364358: Aug 09 15:43:42.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602298, agentID=sbee } 8364359: Aug 09 15:43:42.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364360: Aug 09 15:43:42.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602298, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364361: Aug 09 15:43:42.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364362: Aug 09 15:43:44.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=490 } 8364363: Aug 09 15:43:44.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364364: Aug 09 15:43:44.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=490 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364365: Aug 09 15:43:44.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364366: Aug 09 15:43:47.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1109 } 8364367: Aug 09 15:43:47.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364368: Aug 09 15:43:47.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1109 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364369: Aug 09 15:43:47.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364370: Aug 09 15:43:49.011 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602299, agentID=mfoltz } 8364371: Aug 09 15:43:49.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364372: Aug 09 15:43:49.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602299, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364373: Aug 09 15:43:49.011 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364374: Aug 09 15:43:50.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54230 } 8364375: Aug 09 15:43:50.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364376: Aug 09 15:43:50.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54230 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364377: Aug 09 15:43:50.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364378: Aug 09 15:43:50.464 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8364379: Aug 09 15:43:50.464 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8364380: Aug 09 15:43:51.073 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=642 } 8364381: Aug 09 15:43:51.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364382: Aug 09 15:43:51.073 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=642 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364383: Aug 09 15:43:51.073 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364384: Aug 09 15:43:51.495 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798894 SkillGroupNum=10 } 8364385: Aug 09 15:43:51.495 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798894 8364386: Aug 09 15:43:51.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364387: Aug 09 15:43:51.495 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798894 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364388: Aug 09 15:43:51.495 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364389: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798895 SkillGroupNum=12 } 8364390: Aug 09 15:43:51.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798895 8364391: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364392: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798895 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:51 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364393: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364394: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798896 SkillGroupNum=13 } 8364395: Aug 09 15:43:51.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798896 8364396: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364397: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798896 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364398: Aug 09 15:43:51.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364399: Aug 09 15:43:51.526 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798897 SkillGroupNum=14 } 8364400: Aug 09 15:43:51.526 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798897 8364401: Aug 09 15:43:51.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364402: Aug 09 15:43:51.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798897 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364403: Aug 09 15:43:51.526 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364404: Aug 09 15:43:51.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798898 SkillGroupNum=7 } 8364405: Aug 09 15:43:51.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798898 8364406: Aug 09 15:43:51.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364407: Aug 09 15:43:51.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798898 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:43:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364408: Aug 09 15:43:51.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364409: Aug 09 15:43:52.089 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602300, agentID=cangelini } 8364410: Aug 09 15:43:52.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364411: Aug 09 15:43:52.089 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602300, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364412: Aug 09 15:43:52.089 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364413: Aug 09 15:43:52.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602301, agentID=sbee } 8364414: Aug 09 15:43:52.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364415: Aug 09 15:43:52.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602301, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364416: Aug 09 15:43:52.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364417: Aug 09 15:43:53.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798899 } 8364418: Aug 09 15:43:53.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364419: Aug 09 15:43:53.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798899 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364420: Aug 09 15:43:53.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364421: Aug 09 15:43:55.464 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8364422: Aug 09 15:43:55.464 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8364423: Aug 09 15:43:55.464 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8364424: Aug 09 15:43:55.464 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8364425: Aug 09 15:43:58.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602302 } 8364426: Aug 09 15:43:58.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364427: Aug 09 15:43:58.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602302 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364428: Aug 09 15:43:58.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364429: Aug 09 15:43:59.230 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602303, agentID=mfoltz } 8364430: Aug 09 15:43:59.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364431: Aug 09 15:43:59.230 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602303, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364432: Aug 09 15:43:59.230 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364433: Aug 09 15:44:00.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=435 } 8364434: Aug 09 15:44:00.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364435: Aug 09 15:44:00.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=435 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364436: Aug 09 15:44:00.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364437: Aug 09 15:44:01.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798900 SkillGroupNum=10 } 8364438: Aug 09 15:44:01.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798900 8364439: Aug 09 15:44:01.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364440: Aug 09 15:44:01.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798900 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364441: Aug 09 15:44:01.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364442: Aug 09 15:44:01.558 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798901 SkillGroupNum=12 } 8364443: Aug 09 15:44:01.558 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798901 8364444: Aug 09 15:44:01.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364445: Aug 09 15:44:01.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798901 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:01 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364446: Aug 09 15:44:01.558 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364447: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798902 SkillGroupNum=13 } 8364448: Aug 09 15:44:01.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798902 8364449: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364450: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798902 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364451: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364452: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798903 SkillGroupNum=14 } 8364453: Aug 09 15:44:01.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798903 8364454: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364455: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798903 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364456: Aug 09 15:44:01.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364457: Aug 09 15:44:01.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798904 SkillGroupNum=7 } 8364458: Aug 09 15:44:01.589 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798904 8364459: Aug 09 15:44:01.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364460: Aug 09 15:44:01.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798904 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364461: Aug 09 15:44:01.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364462: Aug 09 15:44:02.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602304, agentID=cangelini } 8364463: Aug 09 15:44:02.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364464: Aug 09 15:44:02.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602304, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364465: Aug 09 15:44:02.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364466: Aug 09 15:44:02.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602305, agentID=sbee } 8364467: Aug 09 15:44:02.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364468: Aug 09 15:44:02.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602305, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364469: Aug 09 15:44:02.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364470: Aug 09 15:44:09.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602306, agentID=mfoltz } 8364471: Aug 09 15:44:09.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364472: Aug 09 15:44:09.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602306, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364473: Aug 09 15:44:09.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364474: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798905 SkillGroupNum=10 } 8364475: Aug 09 15:44:11.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798905 8364476: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364477: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798905 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364478: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364479: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798906 SkillGroupNum=12 } 8364480: Aug 09 15:44:11.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798906 8364481: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364482: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798906 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:11 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364483: Aug 09 15:44:11.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364484: Aug 09 15:44:11.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798907 SkillGroupNum=13 } 8364485: Aug 09 15:44:11.621 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798907 8364486: Aug 09 15:44:11.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364487: Aug 09 15:44:11.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798907 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364488: Aug 09 15:44:11.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364489: Aug 09 15:44:11.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798908 SkillGroupNum=14 } 8364490: Aug 09 15:44:11.636 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798908 8364491: Aug 09 15:44:11.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364492: Aug 09 15:44:11.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798908 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364493: Aug 09 15:44:11.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364494: Aug 09 15:44:11.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798909 SkillGroupNum=7 } 8364495: Aug 09 15:44:11.652 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798909 8364496: Aug 09 15:44:11.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364497: Aug 09 15:44:11.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798909 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364498: Aug 09 15:44:11.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364499: Aug 09 15:44:12.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602307, agentID=cangelini } 8364500: Aug 09 15:44:12.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364501: Aug 09 15:44:12.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602307, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364502: Aug 09 15:44:12.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364503: Aug 09 15:44:12.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602308, agentID=sbee } 8364504: Aug 09 15:44:12.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364505: Aug 09 15:44:12.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602308, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364506: Aug 09 15:44:12.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364507: Aug 09 15:44:14.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=491 } 8364508: Aug 09 15:44:14.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364509: Aug 09 15:44:14.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=491 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364510: Aug 09 15:44:14.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8364511: Aug 09 15:44:17.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1110 } 8364512: Aug 09 15:44:17.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364513: Aug 09 15:44:17.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1110 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364514: Aug 09 15:44:17.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8364515: Aug 09 15:44:19.761 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602309, agentID=mfoltz } 8364516: Aug 09 15:44:19.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364517: Aug 09 15:44:19.761 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602309, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364518: Aug 09 15:44:19.761 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364519: Aug 09 15:44:20.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54231 } 8364520: Aug 09 15:44:20.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364521: Aug 09 15:44:20.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54231 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364522: Aug 09 15:44:20.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8364523: Aug 09 15:44:21.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=643 } 8364524: Aug 09 15:44:21.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364525: Aug 09 15:44:21.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=643 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364526: Aug 09 15:44:21.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8364527: Aug 09 15:44:21.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798910 SkillGroupNum=10 } 8364528: Aug 09 15:44:21.652 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798910 8364529: Aug 09 15:44:21.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364530: Aug 09 15:44:21.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798910 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364531: Aug 09 15:44:21.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364532: Aug 09 15:44:21.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798911 SkillGroupNum=12 } 8364533: Aug 09 15:44:21.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798911 8364534: Aug 09 15:44:21.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364535: Aug 09 15:44:21.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798911 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:21 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364536: Aug 09 15:44:21.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364537: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798912 SkillGroupNum=13 } 8364538: Aug 09 15:44:21.683 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798912 8364539: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364540: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798912 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364541: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364542: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798913 SkillGroupNum=14 } 8364543: Aug 09 15:44:21.683 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798913 8364544: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364545: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798913 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364546: Aug 09 15:44:21.683 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364547: Aug 09 15:44:21.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798914 SkillGroupNum=7 } 8364548: Aug 09 15:44:21.699 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798914 8364549: Aug 09 15:44:21.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364550: Aug 09 15:44:21.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798914 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364551: Aug 09 15:44:21.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364552: Aug 09 15:44:22.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602310, agentID=cangelini } 8364553: Aug 09 15:44:22.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364554: Aug 09 15:44:22.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602310, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364555: Aug 09 15:44:22.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364556: Aug 09 15:44:23.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602311, agentID=sbee } 8364557: Aug 09 15:44:23.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364558: Aug 09 15:44:23.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602311, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364559: Aug 09 15:44:23.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364560: Aug 09 15:44:23.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798915 } 8364561: Aug 09 15:44:23.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364562: Aug 09 15:44:23.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798915 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364563: Aug 09 15:44:23.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364564: Aug 09 15:44:28.355 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602312 } 8364565: Aug 09 15:44:28.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364566: Aug 09 15:44:28.355 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602312 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364567: Aug 09 15:44:28.355 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364568: Aug 09 15:44:29.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602313, agentID=mfoltz } 8364569: Aug 09 15:44:29.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364570: Aug 09 15:44:29.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602313, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364571: Aug 09 15:44:29.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364572: Aug 09 15:44:30.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=436 } 8364573: Aug 09 15:44:30.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8364574: Aug 09 15:44:30.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=436 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364575: Aug 09 15:44:30.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364576: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798916 SkillGroupNum=10 } 8364577: Aug 09 15:44:31.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798916 8364578: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364579: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798916 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364580: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364581: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798917 SkillGroupNum=12 } 8364582: Aug 09 15:44:31.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798917 8364583: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364584: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798917 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:31 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364585: Aug 09 15:44:31.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364586: Aug 09 15:44:31.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798918 SkillGroupNum=13 } 8364587: Aug 09 15:44:31.730 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798918 8364588: Aug 09 15:44:31.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364589: Aug 09 15:44:31.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798918 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364590: Aug 09 15:44:31.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364591: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798919 SkillGroupNum=14 } 8364592: Aug 09 15:44:31.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798919 8364593: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364594: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798919 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364595: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364596: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798920 SkillGroupNum=7 } 8364597: Aug 09 15:44:31.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798920 8364598: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364599: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798920 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364600: Aug 09 15:44:31.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364601: Aug 09 15:44:33.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602314, agentID=cangelini } 8364602: Aug 09 15:44:33.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364603: Aug 09 15:44:33.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602314, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364604: Aug 09 15:44:33.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364605: Aug 09 15:44:33.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602315, agentID=sbee } 8364606: Aug 09 15:44:33.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364607: Aug 09 15:44:33.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602315, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364608: Aug 09 15:44:33.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364609: Aug 09 15:44:37.355 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:34:37 CDT 2012 8364610: Aug 09 15:44:37.355 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8364611: Aug 09 15:44:37.355 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8364612: Aug 09 15:44:37.746 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8364613: Aug 09 15:44:37.746 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344545077355 CRS Engine, node=1, id=2707,usage=CMDB-CRSDB Sync,userInfo=system 8364614: Aug 09 15:44:37.762 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8364615: Aug 09 15:44:37.762 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8364616: Aug 09 15:44:37.777 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8364617: Aug 09 15:44:37.793 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8364618: Aug 09 15:44:37.793 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8364619: Aug 09 15:44:38.137 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8364620: Aug 09 15:44:38.449 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8364621: Aug 09 15:44:38.449 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344545077355 CRS Engine, node=1, id=2707,usage=CMDB-CRSDB Sync,userInfo=system 8364622: Aug 09 15:44:38.449 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8364623: Aug 09 15:44:38.449 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8364624: Aug 09 15:44:38.449 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8364625: Aug 09 15:44:38.465 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8364626: Aug 09 15:44:38.465 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8364627: Aug 09 15:44:40.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602316, agentID=mfoltz } 8364628: Aug 09 15:44:40.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364629: Aug 09 15:44:40.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602316, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364630: Aug 09 15:44:40.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364631: Aug 09 15:44:40.371 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 1054779/6 CallCtlConnOfferedEv 1234:IPCC_devices [#167963] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8364632: Aug 09 15:44:40.371 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2832) from null 8364633: Aug 09 15:44:40.371 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8364634: Aug 09 15:44:40.371 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactSessionChanged received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8364635: Aug 09 15:44:40.371 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8364636: Aug 09 15:44:40.371 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->OFFERED, CTI Port selected: TP[id=2,implId=919008007,state=IN_USE] 8364637: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054779/6 CallActiveEv [#167967] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 ConnCreatedEv 1234:IPCC_devices [#167968] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 ConnInProgressEv 1234:IPCC_devices [#167969] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 CallCtlConnOfferedEv 1234:IPCC_devices [#167970] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 ConnCreatedEv 3129092854: [#167971] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 ConnConnectedEv 3129092854: [#167972] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 CallCtlConnEstablishedEv 3129092854: [#167973] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054779/6 ConnCreatedEv 919008007:Chi_Phones [#167974] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8364638: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054779/6 ConnInProgressEv 919008007:Chi_Phones [#167975] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 1054779/6 CallCtlConnOfferedEv 919008007:Chi_Phones [#167976] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8364639: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8364640: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->OFFERED has 1 current sessions active. 8364641: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK:CallID: 2832, MediaID: 1054779/6 CallCtlConnOfferedEv received for CTI Port: 919008007, lastRedirectedAddress: 1234 8364642: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Got (P1-JtapiUser_1) 1054779/6 CallObservationEndedEv [#167987] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8364643: Aug 09 15:44:40.387 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 1054779/6 CallCtlConnDisconnectedEv 1234:IPCC_devices [#167989] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8364644: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:CallID: 2832, MediaID: 1054779/6 Accepting call for CTI Route Point: 1234 on CTI Port: 919008007, ciscoCause=0 8364645: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8364646: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6, TerminalConnection to Terminal: IT__919008007 is RINGING, [919008007:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->ALERTING 8364647: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8364648: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8364649: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactAttributed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8364650: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 associated with Task ID: 73000007229 8364651: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8364652: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8364653: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8364654: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054779/6, 919008007) 8364655: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008007 contact ID: 1054779/6 8364656: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns null 8364657: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 1054779/6 (101718075) to session 80000003214 8364658: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054779/6/101718075, 101718075 [1054779/6]) 8364659: Aug 09 15:44:40.402 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007229 Executing AcceptStep 8364660: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2832 8364661: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003214 session seq num 0 8364662: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2832 8364663: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008007 contact type IAQ Secondary call ID 1054779/6 session 80000003214 session seq num 0 isRedirectFromWF false 8364664: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:40 CDT 2012 8364665: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364666: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008007:false 8364667: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101718075 Contact Type:IAQ 8364668: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718075, callType: 1, connDeviceID: 919008007, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8364669: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8364670: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:40 CDT 2012 8364671: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718075, calledPartyDisposition: 0, connectionDeviceID: 919008007, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8364672: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364673: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 101718075, resource: 919008007, ESD: -1 Contact Type:IAQ 8364674: Aug 09 15:44:40.402 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 101718075 to table 8364675: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8364676: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8364677: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8364678: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8364679: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008007:false 8364680: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008007, connectionCallID: 101718075, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008007, alertingDeviceID: 919008007, callingDeviceID: 3129092854, calledDeviceID: 919008007, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8364681: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8364682: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718075, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008007, alertingDeviceID: 919008007, callingDeviceID: 3129092854, calledDeviceID: 919008007, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8364683: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8364684: Aug 09 15:44:40.402 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8364685: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, TerminalConnection to Terminal: IT__919008007 is ACTIVE 8364686: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactAccepted received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8364687: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:1054779/6 Type:IAQ) 8364688: Aug 09 15:44:40.402 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8364689: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8364690: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008007 8364691: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054779/6, 919008007) 8364692: Aug 09 15:44:40.402 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008007 contact ID: 1054779/6 8364693: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2832 8364694: Aug 09 15:44:40.402 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008007 contact type IAQ session 80000003214 session seq num 0 8364695: Aug 09 15:44:40.418 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:40 CDT 2012 8364696: Aug 09 15:44:40.418 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364697: Aug 09 15:44:40.418 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101718075, resource: 919008007, ESD: -1 Contact Type:IAQ 8364698: Aug 09 15:44:40.418 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101718075, resource: 919008007, ESD: -1 Contact Type:IAQ because resource is a CTI port 8364699: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8364700: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8364701: Aug 09 15:44:40.418 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8364702: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008007, connectionCallID: 101718075, monitoredDeviceDN: 919008007, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008007, callingDeviceID: 3129092854, calledDeviceID: 919008007, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8364703: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8364704: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718075, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008007, answeringDeviceID: 919008007, calledDeviceID: 919008007, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8364705: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8364706: Aug 09 15:44:40.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8364707: Aug 09 15:44:40.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8364708: Aug 09 15:44:40.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8364709: Aug 09 15:44:40.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8364710: Aug 09 15:44:40.762 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007229 Executing OutputStep 8364711: Aug 09 15:44:40.762 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007229 OutputStep: myExecute 8364712: Aug 09 15:44:40.887 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8364713: Aug 09 15:44:40.887 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8364714: Aug 09 15:44:40.887 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, CallCtlConnFailed, Inbound call, callctl cause:107, [919008007:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054779)->ACTIVE]->FAILED 8364715: Aug 09 15:44:41.246 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 185717/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168014] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8364716: Aug 09 15:44:41.246 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2833) from null 8364717: Aug 09 15:44:41.246 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2833,implId=185717/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8364718: Aug 09 15:44:41.246 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactSessionChanged received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8364719: Aug 09 15:44:41.246 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8364720: Aug 09 15:44:41.246 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->OFFERED, CTI Port selected: TP[id=9,implId=919008002,state=IN_USE] 8364721: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2833,implId=185717/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8364722: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->OFFERED has 2 current sessions active. 8364723: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185717/1 CallActiveEv [#168018] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 ConnCreatedEv 1234:IPCC_devices [#168019] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 ConnInProgressEv 1234:IPCC_devices [#168020] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168021] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 ConnCreatedEv 3129092854: [#168022] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 ConnConnectedEv 3129092854: [#168023] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 CallCtlConnEstablishedEv 3129092854: [#168024] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185717/1 ConnCreatedEv 919008002:Chi_Phones [#168025] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8364724: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID: 2833, MediaID: 185717/1 CallCtlConnOfferedEv received for CTI Port: 919008002, lastRedirectedAddress: 1234 8364725: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185717/1 ConnInProgressEv 919008002:Chi_Phones [#168026] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 185717/1 CallCtlConnOfferedEv 919008002:Chi_Phones [#168027] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8364726: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Got (P1-JtapiUser_1) 185717/1 CallObservationEndedEv [#168038] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8364727: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 185717/1 CallCtlConnDisconnectedEv 1234:IPCC_devices [#168040] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8364728: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID: 2833, MediaID: 185717/1 Accepting call for CTI Route Point: 1234 on CTI Port: 919008002, ciscoCause=0 8364729: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2833,implId=185717/1,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8364730: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1, TerminalConnection to Terminal: IT__919008002 is RINGING, [919008002:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->ALERTING 8364731: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8364732: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2833,implId=185717/1,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8364733: Aug 09 15:44:41.262 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 associated with Task ID: 73000007230 8364734: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactAttributed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8364735: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8364736: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8364737: Aug 09 15:44:41.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8364738: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185717/1, 919008002) 8364739: Aug 09 15:44:41.262 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008002 contact ID: 185717/1 8364740: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns null 8364741: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 185717/1 (16962933) to session 80000003215 8364742: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(185717/1/16962933, 16962933 [185717/1]) 8364743: Aug 09 15:44:41.262 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007230 Executing AcceptStep 8364744: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2833 8364745: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003215 session seq num 0 8364746: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2833 8364747: Aug 09 15:44:41.262 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008002 contact type IAQ Secondary call ID 185717/1 session 80000003215 session seq num 0 isRedirectFromWF false 8364748: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:41 CDT 2012 8364749: Aug 09 15:44:41.262 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008002:false 8364750: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364751: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 16962933 Contact Type:IAQ 8364752: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962933, callType: 1, connDeviceID: 919008002, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8364753: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8364754: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:41 CDT 2012 8364755: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962933, calledPartyDisposition: 0, connectionDeviceID: 919008002, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8364756: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364757: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 16962933, resource: 919008002, ESD: -1 Contact Type:IAQ 8364758: Aug 09 15:44:41.262 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 16962933 to table 8364759: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8364760: Aug 09 15:44:41.262 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8364761: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8364762: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8364763: Aug 09 15:44:41.262 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008002:false 8364764: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008002, connectionCallID: 16962933, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008002, alertingDeviceID: 919008002, callingDeviceID: 3129092854, calledDeviceID: 919008002, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8364765: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8364766: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962933, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008002, alertingDeviceID: 919008002, callingDeviceID: 3129092854, calledDeviceID: 919008002, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8364767: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8364768: Aug 09 15:44:41.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8364769: Aug 09 15:44:41.277 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, TerminalConnection to Terminal: IT__919008002 is ACTIVE 8364770: Aug 09 15:44:41.277 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactAccepted received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8364771: Aug 09 15:44:41.277 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:185717/1 Type:IAQ) 8364772: Aug 09 15:44:41.277 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8364773: Aug 09 15:44:41.277 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8364774: Aug 09 15:44:41.277 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008002 8364775: Aug 09 15:44:41.277 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185717/1, 919008002) 8364776: Aug 09 15:44:41.277 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008002 contact ID: 185717/1 8364777: Aug 09 15:44:41.277 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2833 8364778: Aug 09 15:44:41.277 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008002 contact type IAQ session 80000003215 session seq num 0 8364779: Aug 09 15:44:41.277 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:41 CDT 2012 8364780: Aug 09 15:44:41.277 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364781: Aug 09 15:44:41.277 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 16962933, resource: 919008002, ESD: -1 Contact Type:IAQ 8364782: Aug 09 15:44:41.277 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 16962933, resource: 919008002, ESD: -1 Contact Type:IAQ because resource is a CTI port 8364783: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8364784: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8364785: Aug 09 15:44:41.277 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8364786: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008002, connectionCallID: 16962933, monitoredDeviceDN: 919008002, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008002, callingDeviceID: 3129092854, calledDeviceID: 919008002, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8364787: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8364788: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962933, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008002, answeringDeviceID: 919008002, calledDeviceID: 919008002, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8364789: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8364790: Aug 09 15:44:41.277 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8364791: Aug 09 15:44:41.652 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8364792: Aug 09 15:44:41.652 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8364793: Aug 09 15:44:41.652 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8364794: Aug 09 15:44:41.652 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007230 Executing OutputStep 8364795: Aug 09 15:44:41.652 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007230 OutputStep: myExecute 8364796: Aug 09 15:44:41.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798921 SkillGroupNum=10 } 8364797: Aug 09 15:44:41.762 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798921 8364798: Aug 09 15:44:41.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364799: Aug 09 15:44:41.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798921 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364800: Aug 09 15:44:41.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364801: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798922 SkillGroupNum=12 } 8364802: Aug 09 15:44:41.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798922 8364803: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364804: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798922 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:41 CDT 2012 totalCall=43 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364805: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364806: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798923 SkillGroupNum=13 } 8364807: Aug 09 15:44:41.777 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798923 8364808: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364809: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798923 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364810: Aug 09 15:44:41.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364811: Aug 09 15:44:41.793 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8364812: Aug 09 15:44:41.793 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8364813: Aug 09 15:44:41.793 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, CallCtlConnFailed, Inbound call, callctl cause:107, [919008002:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185717)->ACTIVE]->FAILED 8364814: Aug 09 15:44:41.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798924 SkillGroupNum=14 } 8364815: Aug 09 15:44:41.793 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798924 8364816: Aug 09 15:44:41.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364817: Aug 09 15:44:41.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798924 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364818: Aug 09 15:44:41.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364819: Aug 09 15:44:41.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798925 SkillGroupNum=7 } 8364820: Aug 09 15:44:41.809 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798925 8364821: Aug 09 15:44:41.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8364822: Aug 09 15:44:41.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798925 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364823: Aug 09 15:44:41.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364824: Aug 09 15:44:43.402 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602317, agentID=cangelini } 8364825: Aug 09 15:44:43.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364826: Aug 09 15:44:43.402 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602317, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364827: Aug 09 15:44:43.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364828: Aug 09 15:44:43.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602318, agentID=sbee } 8364829: Aug 09 15:44:43.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8364830: Aug 09 15:44:43.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602318, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364831: Aug 09 15:44:43.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364832: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing GetCallContactInfoStep (HandledSessionStep) 8364833: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8364834: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8364835: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing Set Enterprise Call Info 8364836: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Set Enterprise Call Info: Set 1 call variable(s). 8364837: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Set Enterprise Call Info: Set 0 expanded call variable(s). 8364838: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing GetCallContactInfoStep (HandledSessionStep) 8364839: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8364840: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8364841: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8364842: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2832 8364843: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003214 session seq num 0 8364844: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718075, newConnectionCallID: 101718075, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8364845: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8364846: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718075, newConnectionDeviceIDType: 0, newConnectionCallID: 101718075, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8364847: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8364848: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8364849: Aug 09 15:44:43.668 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007229 Execution of Cache Document Step started. 8364850: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 Get Reporting Statistic: Executing the step ... 8364851: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8364852: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007229 The value of Statistic Variable of Get Reporting Statistics Step is 1 8364853: Aug 09 15:44:43.668 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007229 Executing Create Generated Prompt Step 8364854: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 Get Reporting Statistic: Executing the step ... 8364855: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8364856: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007229 The value of Statistic Variable of Get Reporting Statistics Step is 0 8364857: Aug 09 15:44:43.668 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007229 Executing Create Generated Prompt Step 8364858: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8364859: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8364860: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: calling rm.allocateResource() for icdContact 101718075 [1054779/6] (2104) for CSQ12 8364861: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(101718075 [1054779/6]) 8364862: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2832 CallID:1054779/6) 8364863: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2832 CallID:1054779/6)) 8364864: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .enqueue(12) 8364865: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .enqueue(12)(Queue ID:853) 8364866: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2832 8364867: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8364868: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls.allocateRsrc(101718075) 8364869: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8364870: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8364871: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007231 Executing GetESDPropertiesStep 8364872: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8364873: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007231 Executing InsertContactFIFOStep 8364874: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8364875: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003214 session seq num 0 8364876: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .setWrapupData(1054779/6, null) 8364877: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8364878: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8364879: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8364880: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8364881: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8364882: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8364883: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8364884: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8364885: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8364886: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8364887: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364888: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8364889: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 101718075, CSQ: 12 Contact Type:IAQ 8364890: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8364891: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8364892: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 101718075 8364893: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8364894: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8364895: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8364896: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364897: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:101718075 8364898: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8364899: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364900: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8364901: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364902: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8364903: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8364904: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718075, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8364905: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8364906: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718075, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008007, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8364907: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8364908: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8364909: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185718/1 CallObservationEndedEv [#168061] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8364910: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8364911: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8364912: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8364913: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8364914: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8364915: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8364916: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8364917: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8364918: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8364919: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8364920: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8364921: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8364922: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8364923: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8364924: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8364925: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8364926: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8364927: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8364928: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8364929: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8364930: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8364931: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8364932: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8364933: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8364934: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8364935: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactConnectFailed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8364936: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8364937: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNKNOWN, transfer unsuccessful 8364938: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8364939: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: new ICD Contact is : 1054779/6 8364940: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008007 .processSessionNotAnsweredMsg (2832, 101718075 [1054779/6]) 8364941: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - called 8364942: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8364943: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2832 8364944: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8364945: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8364946: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8364947: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8364948: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8364949: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8364950: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8364951: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8364952: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8364953: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8364954: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718075, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8364955: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8364956: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8364957: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8364958: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8364959: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8364960: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8364961: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8364962: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8364963: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8364964: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8364965: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8364966: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8364967: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8364968: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8364969: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8364970: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8364971: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8364972: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8364973: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8364974: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8364975: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718075 [1054779/6] 8364976: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8364977: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8364978: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718075 } 8364979: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:returning 101718075 [1054779/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8364980: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 101718075 } 8364981: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8364982: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8364983: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8364984: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8364985: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718075 } 8364986: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 1054779/6] 8364987: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8364988: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8364989: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8364990: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Start interrupting the task. 8364991: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8364992: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8364993: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8364994: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8364995: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:101718075 [1054779/6] Contact Class:IAQ App Contact Id:2832 8364996: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8364997: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8364998: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8364999: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365000: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8365001: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365002: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8365003: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8365004: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365005: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365006: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365007: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8365008: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365009: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365010: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8365011: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Just getting the resource for CSQ: 12 8365012: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8365013: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365014: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365015: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Interrupting the task has been successful. 8365016: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8365017: Aug 09 15:44:43.668 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8365018: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8365019: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8365020: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8365021: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8365022: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365023: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8365024: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8365025: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185719/1 CallObservationEndedEv [#168062] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365026: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365027: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365028: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365029: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365030: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365031: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365032: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365033: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365034: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365035: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365036: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365037: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365038: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365039: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365040: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365041: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365042: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365043: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365044: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365045: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365046: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365047: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365048: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365049: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365050: Aug 09 15:44:43.668 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365051: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactConnectFailed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8365052: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365053: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNKNOWN, transfer unsuccessful 8365054: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365055: Aug 09 15:44:43.668 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: new ICD Contact is : 1054779/6 8365056: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008007 .processSessionNotAnsweredMsg (2832, 101718075 [1054779/6]) 8365057: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - called 8365058: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365059: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2832 8365060: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365061: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8365062: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8365063: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8365064: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8365065: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8365066: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365067: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365068: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8365069: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718075, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8365070: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365071: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365072: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8365073: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365074: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365075: Aug 09 15:44:43.668 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365076: Aug 09 15:44:43.668 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365077: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365078: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365079: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365080: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8365081: Aug 09 15:44:43.668 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365082: Aug 09 15:44:43.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365083: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365084: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8365085: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8365086: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365087: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365088: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365089: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 101718075 } 8365090: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365091: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365092: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365093: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365094: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718075 [1054779/6] 8365095: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718075 } 8365096: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8365097: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718075 } 8365098: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365099: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning 101718075 [1054779/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8365100: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365101: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8365102: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365103: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8365104: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8365105: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 1054779/6] 8365106: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8365107: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365108: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8365109: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Start interrupting the task. 8365110: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8365111: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365112: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:101718075 [1054779/6] Contact Class:IAQ App Contact Id:2832 8365113: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365114: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365115: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8365116: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8365117: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8365118: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365119: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8365120: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8365121: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365122: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365123: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365124: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365125: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365126: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Interrupting the task has been successful. 8365127: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8365128: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8365129: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Just getting the resource for CSQ: 12 8365130: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8365131: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365132: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8365133: Aug 09 15:44:43.684 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8365134: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8365135: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8365136: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8365137: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8365138: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365139: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8365140: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8365141: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185720/1 CallObservationEndedEv [#168063] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365142: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365143: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365144: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365145: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365146: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365147: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365148: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365149: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365150: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365151: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365152: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365153: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365154: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365155: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365156: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365157: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365158: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365159: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365160: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365161: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365162: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365163: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365164: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365165: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365166: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365167: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactConnectFailed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8365168: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365169: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365170: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNKNOWN, transfer unsuccessful 8365171: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008007 .processSessionNotAnsweredMsg (2832, 101718075 [1054779/6]) 8365172: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: new ICD Contact is : 1054779/6 8365173: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - called 8365174: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365175: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2832 8365176: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365177: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8365178: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8365179: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8365180: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8365181: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365182: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8365183: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8365184: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365185: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365186: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718075, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8365187: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365188: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365189: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365190: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8365191: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365192: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365193: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365194: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365195: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365196: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365197: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8365198: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8365199: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365200: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365201: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365202: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365203: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365204: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8365205: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365206: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365207: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365208: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718075 [1054779/6] 8365209: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8365210: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718075 } 8365211: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning 101718075 [1054779/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8365212: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365213: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8365214: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 101718075 } 8365215: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8365216: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8365217: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718075 } 8365218: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 1054779/6] 8365219: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8365220: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365221: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8365222: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Start interrupting the task. 8365223: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365224: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365225: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8365226: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365227: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365228: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:101718075 [1054779/6] Contact Class:IAQ App Contact Id:2832 8365229: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365230: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8365231: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8365232: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8365233: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8365234: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8365235: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365236: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365237: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365238: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8365239: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365240: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Interrupting the task has been successful. 8365241: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8365242: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Just getting the resource for CSQ: 12 8365243: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8365244: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365245: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365246: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8365247: Aug 09 15:44:43.684 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8365248: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365249: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8365250: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8365251: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365252: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8365253: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8365254: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365255: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8365256: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8365257: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185721/1 CallObservationEndedEv [#168064] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365258: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365259: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365260: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365261: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365262: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365263: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365264: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365265: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365266: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365267: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365268: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365269: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365270: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365271: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365272: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365273: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365274: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365275: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365276: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365277: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365278: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365279: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365280: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365281: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365282: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365283: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactConnectFailed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8365284: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365285: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNKNOWN, transfer unsuccessful 8365286: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365287: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: new ICD Contact is : 1054779/6 8365288: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - called 8365289: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008007 .processSessionNotAnsweredMsg (2832, 101718075 [1054779/6]) 8365290: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365291: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2832 8365292: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365293: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8365294: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8365295: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8365296: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8365297: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365298: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8365299: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8365300: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365301: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718075, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8365302: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365303: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365304: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365305: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8365306: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365307: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365308: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365309: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365310: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365311: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365312: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8365313: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365314: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365315: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8365316: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365317: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365318: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8365319: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365320: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365321: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718075 } 8365322: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365323: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 101718075 } 8365324: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365325: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718075 } 8365326: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365327: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365328: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718075 [1054779/6] 8365329: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8365330: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:returning 101718075 [1054779/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8365331: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365332: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8365333: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8365334: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8365335: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365336: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365337: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 1054779/6] 8365338: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8365339: Aug 09 15:44:43.684 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365340: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8365341: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Start interrupting the task. 8365342: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8365343: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365344: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365345: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:101718075 [1054779/6] Contact Class:IAQ App Contact Id:2832 8365346: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365347: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8365348: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8365349: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365350: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8365351: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8365352: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8365353: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365354: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365355: Aug 09 15:44:43.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365356: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365357: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365358: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8365359: Aug 09 15:44:43.684 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Interrupting the task has been successful. 8365360: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8365361: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Just getting the resource for CSQ: 12 8365362: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8365363: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365364: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8365365: Aug 09 15:44:43.684 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8365366: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8365367: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8365368: Aug 09 15:44:43.684 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8365369: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8365370: Aug 09 15:44:43.684 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365371: Aug 09 15:44:43.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8365372: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8365373: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185722/1 CallObservationEndedEv [#168065] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365374: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365375: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365376: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365377: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365378: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365379: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365380: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365381: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365382: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365383: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365384: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365385: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365386: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365387: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365388: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365389: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365390: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365391: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365392: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365393: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365394: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365395: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365396: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365397: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365398: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365399: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactConnectFailed received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8365400: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365401: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNKNOWN, transfer unsuccessful 8365402: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365403: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: new ICD Contact is : 1054779/6 8365404: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - called 8365405: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008007 .processSessionNotAnsweredMsg (2832, 101718075 [1054779/6]) 8365406: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365407: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8365408: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2832 8365409: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8365410: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8365411: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8365412: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8365413: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365414: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:44:43 CDT 2012 8365415: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8365416: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365417: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365418: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718075, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8365419: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365420: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365421: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365422: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8365423: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365424: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365425: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365426: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365427: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365428: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8365429: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8365430: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365431: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8365432: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8365433: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365434: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8365435: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365436: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365437: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718075, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8365438: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365439: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365440: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718075 [1054779/6] 8365441: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365442: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(jcarls) 8365443: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718075 } 8365444: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:returning 101718075 [1054779/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8365445: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 101718075 } 8365446: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 101718075[1054779/6] (2104) 8365447: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .addAssociatedResource(jcarls) 8365448: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718075 } 8365449: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8365450: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365451: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 1054779/6] 8365452: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365453: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8365454: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365455: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8365456: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Start interrupting the task. 8365457: Aug 09 15:44:43.699 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8365458: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8365459: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8365460: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:101718075 [1054779/6] Contact Class:IAQ App Contact Id:2832 8365461: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8365462: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8365463: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365464: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365465: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8365466: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8365467: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8365468: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8365469: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365470: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8365471: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8365472: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365473: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Executing SelectResourceStep 8365474: Aug 09 15:44:43.699 CDT %MIVR-SS_RM-7-UNK:Task: 73000007229 Interrupting the task has been successful. 8365475: Aug 09 15:44:43.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365476: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Checking if rsrc allocated 8365477: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Just getting the resource for CSQ: 12 8365478: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Found available resource 8365479: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365480: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229 SelectResourceStep: Connect option false, return SELECTED branch 8365481: Aug 09 15:44:43.699 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007229 Executing UnholdStep 8365482: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Executing ConnectStep 8365483: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Connecting to resource: jcarls 8365484: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Performing consult 8365485: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(false) 8365486: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054779/6 8365487: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, transfer(12102652, 10000, ACKNOWLEDGED) 8365488: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultCallObserver():Received msg from original call Interrupted 8365489: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2832 MediaId:1054779/6 Task:73000007229, ConsultEvent= (P1-JtapiUser_1) 185723/1 CallObservationEndedEv [#168066] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365490: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2832 MediaId:1054779/6 Task:73000007229 8365491: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365492: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Fatal error in consult transfer - aborting call 8365493: Aug 09 15:44:43.699 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054779/6 8365494: Aug 09 15:44:43.699 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007229Connect Step: Clear handler for RsrcUnavailableInterruption 8365495: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545080402,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007]],Task id=73000007229,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365496: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8365497: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365498: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8365499: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365500: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365501: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365502: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365503: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365504: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365505: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365506: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365507: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365508: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365509: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365510: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365511: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365512: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365513: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365514: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365515: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365516: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365517: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365518: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8365519: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365520: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8365521: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365522: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365523: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365524: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365525: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365526: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365527: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365528: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365529: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365530: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365531: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365532: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365533: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365534: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365535: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365536: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365537: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365538: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365539: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365540: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365541: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007229,Contact id=2832,Contact implementation id=1054779/6,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365542: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2832, Channel id: 2, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8365543: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365544: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8365545: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365546: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365547: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365548: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365549: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365550: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365551: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365552: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365553: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365554: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365555: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365556: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365557: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365558: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365559: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365560: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365561: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365562: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365563: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365564: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8365565: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8365566: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8365567: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365568: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365569: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365570: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365571: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365572: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365573: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365574: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365575: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365576: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365577: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365578: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365579: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365580: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365581: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365582: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365583: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365584: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365585: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365586: Aug 09 15:44:43.699 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365587: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365588: Aug 09 15:44:43.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8365589: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365590: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365591: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8365592: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8365593: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8365594: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8365595: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8365596: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8365597: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8365598: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8365599: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8365600: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8365601: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8365602: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365603: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365604: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365605: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8365606: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365607: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365608: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365609: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8365610: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8365611: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8365612: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8365613: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8365614: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8365615: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8365616: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8365617: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8365618: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8365619: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8365620: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365621: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365622: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365623: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8365624: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365625: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365626: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365627: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8365628: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8365629: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8365630: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8365631: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8365632: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8365633: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8365634: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8365635: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8365636: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8365637: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8365638: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365639: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365640: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365641: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8365642: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365643: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365644: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365645: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8365646: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8365647: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8365648: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8365649: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8365650: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8365651: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8365652: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8365653: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8365654: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8365655: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8365656: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365657: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365658: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365659: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8365660: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365661: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365662: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8365663: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8365664: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8365665: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8365666: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8365667: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8365668: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8365669: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8365670: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8365671: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8365672: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8365673: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8365674: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365675: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365676: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365677: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8365678: Aug 09 15:44:44.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365679: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing GetCallContactInfoStep (HandledSessionStep) 8365680: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8365681: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8365682: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing Set Enterprise Call Info 8365683: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Set Enterprise Call Info: Set 1 call variable(s). 8365684: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Set Enterprise Call Info: Set 0 expanded call variable(s). 8365685: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8365686: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing GetCallContactInfoStep (HandledSessionStep) 8365687: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8365688: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2833 8365689: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8365690: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003215 session seq num 0 8365691: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962933, newConnectionCallID: 16962933, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8365692: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8365693: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962933, newConnectionDeviceIDType: 0, newConnectionCallID: 16962933, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8365694: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8365695: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8365696: Aug 09 15:44:44.559 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007230 Execution of Cache Document Step started. 8365697: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 Get Reporting Statistic: Executing the step ... 8365698: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8365699: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007230 The value of Statistic Variable of Get Reporting Statistics Step is 1 8365700: Aug 09 15:44:44.559 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007230 Executing Create Generated Prompt Step 8365701: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 Get Reporting Statistic: Executing the step ... 8365702: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8365703: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007230 The value of Statistic Variable of Get Reporting Statistics Step is 0 8365704: Aug 09 15:44:44.559 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007230 Executing Create Generated Prompt Step 8365705: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8365706: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8365707: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: calling rm.allocateResource() for icdContact 16962933 [185717/1] (2105) for CSQ12 8365708: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(16962933 [185717/1]) 8365709: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2833 CallID:185717/1) 8365710: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2833 CallID:185717/1)) 8365711: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .enqueue(12) 8365712: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .enqueue(12)(Queue ID:854) 8365713: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2833 8365714: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8365715: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross.allocateRsrc(16962933) 8365716: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8365717: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8365718: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8365719: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007232 Executing GetESDPropertiesStep 8365720: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8365721: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007232 Executing InsertContactFIFOStep 8365722: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .setWrapupData(185717/1, null) 8365723: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8365724: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003215 session seq num 0 8365725: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8365726: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8365727: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8365728: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365729: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8365730: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8365731: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8365732: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365733: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365734: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8365735: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 16962933, CSQ: 12 Contact Type:IAQ 8365736: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8365737: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 16962933 8365738: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8365739: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 2 8365740: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8365741: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365742: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8365743: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365744: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8365745: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8365746: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8365747: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365748: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8365749: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962933, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8365750: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8365751: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365752: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962933, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008002, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8365753: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8365754: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8365755: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185724/1 CallObservationEndedEv [#168067] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365756: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365757: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365758: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365759: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365760: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365761: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365762: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365763: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365764: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365765: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365766: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365767: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365768: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365769: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365770: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365771: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365772: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365773: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365774: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365775: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365776: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365777: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365778: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365779: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365780: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8365781: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactConnectFailed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8365782: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365783: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful 8365784: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8365785: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: new ICD Contact is : 185717/1 8365786: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - called 8365787: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008002 .processSessionNotAnsweredMsg (2833, 16962933 [185717/1]) 8365788: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365789: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2833 8365790: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8365791: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8365792: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8365793: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8365794: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8365795: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365796: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8365797: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8365798: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365799: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365800: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962933, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8365801: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8365802: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365803: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8365804: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8365805: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365806: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8365807: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8365808: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365809: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365810: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8365811: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8365812: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8365813: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365814: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365815: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8365816: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8365817: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8365818: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8365819: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365820: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365821: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962933 [185717/1] 8365822: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365823: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8365824: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962933 } 8365825: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:returning 16962933 [185717/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8365826: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962933 } 8365827: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8365828: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 16962933 } 8365829: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8365830: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8365831: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8365832: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 185717/1] 8365833: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8365834: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8365835: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8365836: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8365837: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Start interrupting the task. 8365838: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365839: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:16962933 [185717/1] Contact Class:IAQ App Contact Id:2833 8365840: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8365841: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8365842: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365843: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8365844: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8365845: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8365846: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8365847: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365848: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8365849: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8365850: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8365851: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8365852: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365853: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8365854: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365855: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Interrupting the task has been successful. 8365856: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8365857: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8365858: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Just getting the resource for CSQ: 12 8365859: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8365860: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365861: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365862: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8365863: Aug 09 15:44:44.559 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8365864: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8365865: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8365866: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8365867: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8365868: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365869: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8365870: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8365871: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185725/1 CallObservationEndedEv [#168068] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365872: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365873: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365874: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365875: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365876: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365877: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365878: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365879: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365880: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365881: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365882: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365883: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8365884: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8365885: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8365886: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8365887: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8365888: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8365889: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8365890: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8365891: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8365892: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8365893: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8365894: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8365895: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8365896: Aug 09 15:44:44.559 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8365897: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactConnectFailed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8365898: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8365899: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8365900: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful 8365901: Aug 09 15:44:44.559 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: new ICD Contact is : 185717/1 8365902: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008002 .processSessionNotAnsweredMsg (2833, 16962933 [185717/1]) 8365903: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - called 8365904: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8365905: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8365906: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2833 8365907: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8365908: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8365909: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8365910: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8365911: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365912: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8365913: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8365914: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8365915: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962933, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8365916: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8365917: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8365918: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8365919: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8365920: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8365921: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8365922: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8365923: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365924: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8365925: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365926: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8365927: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8365928: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8365929: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8365930: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8365931: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8365932: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8365933: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8365934: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365935: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962933 } 8365936: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8365937: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8365938: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8365939: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962933 } 8365940: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8365941: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962933 [185717/1] 8365942: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 16962933 } 8365943: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8365944: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:returning 16962933 [185717/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8365945: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365946: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8365947: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365948: Aug 09 15:44:44.559 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8365949: Aug 09 15:44:44.559 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8365950: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8365951: Aug 09 15:44:44.559 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 185717/1] 8365952: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8365953: Aug 09 15:44:44.559 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8365954: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8365955: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Start interrupting the task. 8365956: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8365957: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8365958: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:16962933 [185717/1] Contact Class:IAQ App Contact Id:2833 8365959: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8365960: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8365961: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8365962: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8365963: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8365964: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8365965: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8365966: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8365967: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8365968: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8365969: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8365970: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8365971: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8365972: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Interrupting the task has been successful. 8365973: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8365974: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8365975: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Just getting the resource for CSQ: 12 8365976: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8365977: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365978: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8365979: Aug 09 15:44:44.574 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8365980: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8365981: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8365982: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8365983: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8365984: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8365985: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8365986: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8365987: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185726/1 CallObservationEndedEv [#168069] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8365988: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365989: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8365990: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8365991: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8365992: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8365993: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8365994: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8365995: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8365996: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8365997: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8365998: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8365999: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366000: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366001: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366002: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366003: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366004: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366005: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366006: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366007: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366008: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366009: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366010: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366011: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366012: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8366013: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactConnectFailed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8366014: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8366015: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366016: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful 8366017: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008002 .processSessionNotAnsweredMsg (2833, 16962933 [185717/1]) 8366018: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: new ICD Contact is : 185717/1 8366019: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - called 8366020: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8366021: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2833 8366022: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366023: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8366024: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8366025: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8366026: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8366027: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366028: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8366029: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8366030: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366031: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8366032: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962933, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8366033: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366034: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8366035: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366036: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8366037: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366038: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366039: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366040: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366041: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8366042: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366043: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8366044: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366045: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8366046: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366047: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8366048: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366049: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366050: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366051: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8366052: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366053: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366054: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962933 [185717/1] 8366055: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366056: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8366057: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962933 } 8366058: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:returning 16962933 [185717/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8366059: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962933 } 8366060: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8366061: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 16962933 } 8366062: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8366063: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8366064: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366065: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 185717/1] 8366066: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8366067: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366068: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8366069: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366070: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8366071: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Start interrupting the task. 8366072: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366073: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8366074: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:16962933 [185717/1] Contact Class:IAQ App Contact Id:2833 8366075: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366076: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8366077: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8366078: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366079: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8366080: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8366081: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366082: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8366083: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366084: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366085: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366086: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8366087: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Interrupting the task has been successful. 8366088: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366089: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8366090: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366091: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Just getting the resource for CSQ: 12 8366092: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8366093: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366094: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8366095: Aug 09 15:44:44.574 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8366096: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8366097: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8366098: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8366099: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8366100: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366101: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8366102: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8366103: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185727/1 CallObservationEndedEv [#168070] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8366104: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366105: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366106: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8366107: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8366108: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366109: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366110: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366111: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366112: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366113: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366114: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366115: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366116: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366117: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366118: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366119: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366120: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366121: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366122: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366123: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366124: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366125: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366126: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366127: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366128: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8366129: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactConnectFailed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8366130: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8366131: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366132: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful 8366133: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008002 .processSessionNotAnsweredMsg (2833, 16962933 [185717/1]) 8366134: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: new ICD Contact is : 185717/1 8366135: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - called 8366136: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8366137: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2833 8366138: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366139: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8366140: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8366141: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8366142: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8366143: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366144: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8366145: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8366146: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366147: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8366148: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962933, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8366149: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366150: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8366151: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366152: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8366153: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366154: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366155: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366156: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366157: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8366158: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366159: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8366160: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8366161: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366162: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8366163: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366164: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366165: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366166: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8366167: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366168: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366169: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366170: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962933 [185717/1] 8366171: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962933 } 8366172: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8366173: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 16962933 } 8366174: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:returning 16962933 [185717/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8366175: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366176: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8366177: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962933 } 8366178: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8366179: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366180: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8366181: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366182: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 185717/1] 8366183: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8366184: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366185: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366186: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8366187: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Start interrupting the task. 8366188: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366189: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8366190: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366191: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:16962933 [185717/1] Contact Class:IAQ App Contact Id:2833 8366192: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8366193: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8366194: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366195: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8366196: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8366197: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8366198: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8366199: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366200: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366201: Aug 09 15:44:44.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366202: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366203: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366204: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8366205: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Interrupting the task has been successful. 8366206: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8366207: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Just getting the resource for CSQ: 12 8366208: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8366209: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366210: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8366211: Aug 09 15:44:44.574 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8366212: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8366213: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8366214: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8366215: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8366216: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366217: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8366218: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8366219: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185728/1 CallObservationEndedEv [#168071] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8366220: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366221: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366222: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8366223: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8366224: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366225: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366226: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366227: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366228: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366229: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366230: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366231: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366232: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366233: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366234: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366235: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366236: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366237: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366238: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366239: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366240: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366241: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366242: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366243: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366244: Aug 09 15:44:44.574 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8366245: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactConnectFailed received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8366246: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8366247: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366248: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNKNOWN, transfer unsuccessful 8366249: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008002 .processSessionNotAnsweredMsg (2833, 16962933 [185717/1]) 8366250: Aug 09 15:44:44.574 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: new ICD Contact is : 185717/1 8366251: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - called 8366252: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8366253: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2833 8366254: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8366255: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8366256: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8366257: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8366258: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8366259: Aug 09 15:44:44.574 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366260: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:44:44 CDT 2012 8366261: Aug 09 15:44:44.574 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8366262: Aug 09 15:44:44.574 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366263: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962933, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8366264: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8366265: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8366266: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366267: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8366268: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366269: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8366270: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366271: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366272: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8366273: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366274: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8366275: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366276: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366277: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8366278: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962933, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8366279: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8366280: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366281: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8366282: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366283: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962933 } 8366284: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8366285: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 16962933 } 8366286: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366287: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962933 } 8366288: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366289: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366290: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962933 [185717/1] 8366291: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(cross) 8366292: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:returning 16962933 [185717/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8366293: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366294: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 16962933[185717/1] (2105) 8366295: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366296: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .addAssociatedResource(cross) 8366297: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366298: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8366299: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 185717/1] 8366300: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8366301: Aug 09 15:44:44.590 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8366302: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8366303: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Start interrupting the task. 8366304: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8366305: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8366306: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:16962933 [185717/1] Contact Class:IAQ App Contact Id:2833 8366307: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8366308: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366309: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8366310: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8366311: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8366312: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8366313: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8366314: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8366315: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366316: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366317: Aug 09 15:44:44.590 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366318: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366319: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8366320: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Executing SelectResourceStep 8366321: Aug 09 15:44:44.590 CDT %MIVR-SS_RM-7-UNK:Task: 73000007230 Interrupting the task has been successful. 8366322: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Checking if rsrc allocated 8366323: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Just getting the resource for CSQ: 12 8366324: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Found available resource 8366325: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366326: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230 SelectResourceStep: Connect option false, return SELECTED branch 8366327: Aug 09 15:44:44.590 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007230 Executing UnholdStep 8366328: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Executing ConnectStep 8366329: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Connecting to resource: cross 8366330: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Performing consult 8366331: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(false) 8366332: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185717/1 8366333: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, transfer(12103007, 10000, ACKNOWLEDGED) 8366334: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, ConsultCallObserver():Received msg from original call Interrupted 8366335: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2833 MediaId:185717/1 Task:73000007230, ConsultEvent= (P1-JtapiUser_1) 185729/1 CallObservationEndedEv [#168072] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8366336: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2833 MediaId:185717/1 Task:73000007230 8366337: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366338: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Fatal error in consult transfer - aborting call 8366339: Aug 09 15:44:44.590 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185717/1 8366340: Aug 09 15:44:44.590 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007230Connect Step: Clear handler for RsrcUnavailableInterruption 8366341: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545081262,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002]],Task id=73000007230,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366342: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8366343: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366344: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8366345: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366346: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366347: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366348: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366349: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366350: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366351: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366352: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366353: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366354: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366355: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366356: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366357: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366358: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366359: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366360: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366361: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366362: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366363: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366364: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8366365: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366366: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8366367: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366368: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366369: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366370: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366371: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366372: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366373: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366374: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366375: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366376: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366377: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366378: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366379: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366380: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366381: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366382: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366383: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366384: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366385: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366386: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366387: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007230,Contact id=2833,Contact implementation id=185717/1,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366388: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2833, Channel id: 9, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8366389: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366390: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8366391: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366392: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366393: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366394: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366395: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366396: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366397: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366398: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366399: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366400: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366401: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366402: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366403: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366404: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366405: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366406: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366407: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366408: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366409: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366410: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8366411: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8366412: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8366413: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366414: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366415: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366416: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366417: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366418: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366419: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366420: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366421: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366422: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366423: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366424: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366425: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366426: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366427: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366428: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366429: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366430: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366431: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366432: Aug 09 15:44:44.590 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366433: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8366434: Aug 09 15:44:44.590 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8366435: Aug 09 15:44:44.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=492 } 8366436: Aug 09 15:44:44.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366437: Aug 09 15:44:44.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=492 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8366438: Aug 09 15:44:44.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8366439: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366440: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366441: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366442: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366443: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366444: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366445: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366446: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366447: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366448: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366449: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366450: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366451: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8366452: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366453: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366454: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366455: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366456: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366457: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366458: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366459: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366460: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366461: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366462: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366463: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366464: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366465: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366466: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366467: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366468: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366469: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8366470: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366471: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366472: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366473: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366474: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366475: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366476: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366477: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366478: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366479: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366480: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366481: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366482: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366483: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366484: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366485: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366486: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366487: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8366488: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366489: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366490: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366491: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366492: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366493: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366494: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366495: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366496: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366497: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366498: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366499: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366500: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366501: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366502: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366503: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366504: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366505: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8366506: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366507: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366508: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366509: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366510: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366511: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366512: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366513: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366514: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366515: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366516: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366517: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366518: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366519: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366520: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366521: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366522: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366523: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98)
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8366524: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366525: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366526: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366527: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366528: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366529: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366530: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8366531: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8366532: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8366533: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8366534: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8366535: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8366536: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8366537: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8366538: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8366539: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8366540: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8366541: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8366542: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366543: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366544: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366545: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8366546: Aug 09 15:44:45.121 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366547: Aug 09 15:44:47.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1111 } 8366548: Aug 09 15:44:47.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366549: Aug 09 15:44:47.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1111 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8366550: Aug 09 15:44:47.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8366551: Aug 09 15:44:50.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54232 } 8366552: Aug 09 15:44:50.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366553: Aug 09 15:44:50.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54232 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8366554: Aug 09 15:44:50.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8366555: Aug 09 15:44:50.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602319, agentID=mfoltz } 8366556: Aug 09 15:44:50.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8366557: Aug 09 15:44:50.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602319, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366558: Aug 09 15:44:50.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366559: Aug 09 15:44:51.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=644 } 8366560: Aug 09 15:44:51.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366561: Aug 09 15:44:51.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=644 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366562: Aug 09 15:44:51.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8366563: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798926 SkillGroupNum=10 } 8366564: Aug 09 15:44:51.824 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798926 8366565: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8366566: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798926 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366567: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366568: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798927 SkillGroupNum=12 } 8366569: Aug 09 15:44:51.824 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798927 8366570: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8366571: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798927 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=2 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:51 CDT 2012 totalCall=45 oldestCallInQueue =8156 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366572: Aug 09 15:44:51.824 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366573: Aug 09 15:44:51.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798928 SkillGroupNum=13 } 8366574: Aug 09 15:44:51.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798928 8366575: Aug 09 15:44:51.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8366576: Aug 09 15:44:51.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798928 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366577: Aug 09 15:44:51.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366578: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798929 SkillGroupNum=14 } 8366579: Aug 09 15:44:51.856 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798929 8366580: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8366581: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798929 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366582: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366583: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798930 SkillGroupNum=7 } 8366584: Aug 09 15:44:51.856 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798930 8366585: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8366586: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798930 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:44:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366587: Aug 09 15:44:51.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366588: Aug 09 15:44:53.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798931 } 8366589: Aug 09 15:44:53.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366590: Aug 09 15:44:53.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798931 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366591: Aug 09 15:44:53.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366592: Aug 09 15:44:53.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602320, agentID=cangelini } 8366593: Aug 09 15:44:53.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8366594: Aug 09 15:44:53.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602320, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366595: Aug 09 15:44:53.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366596: Aug 09 15:44:53.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602321, agentID=sbee } 8366597: Aug 09 15:44:53.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8366598: Aug 09 15:44:53.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602321, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366599: Aug 09 15:44:53.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366600: Aug 09 15:44:55.465 CDT %MIVR-SS_RM-7-UNK:checkContacts(), agent's Reserved duration:11766 Threshold:20000 8366601: Aug 09 15:44:55.465 CDT %MIVR-SS_RM-7-UNK:checkContacts(), agent's Reserved duration:10875 Threshold:20000 8366602: Aug 09 15:44:55.465 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8366603: Aug 09 15:44:55.465 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8366604: Aug 09 15:44:55.731 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 1054780/6 CallCtlConnOfferedEv 1234:IPCC_devices [#168077] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8366605: Aug 09 15:44:55.731 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2834) from null 8366606: Aug 09 15:44:55.731 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8366607: Aug 09 15:44:55.731 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactSessionChanged received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8366608: Aug 09 15:44:55.731 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8366609: Aug 09 15:44:55.731 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->OFFERED, CTI Port selected: TP[id=6,implId=919008006,state=IN_USE] 8366610: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054780/6 CallActiveEv [#168081] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 ConnCreatedEv 1234:IPCC_devices [#168082] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 ConnInProgressEv 1234:IPCC_devices [#168083] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 CallCtlConnOfferedEv 1234:IPCC_devices [#168084] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 ConnCreatedEv 3129092854: [#168085] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 ConnConnectedEv 3129092854: [#168086] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 CallCtlConnEstablishedEv 3129092854: [#168087] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054780/6 ConnCreatedEv 919008006:Chi_Phones [#168088] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8366611: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366612: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->OFFERED has 3 current sessions active. 8366613: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID: 2834, MediaID: 1054780/6 CallCtlConnOfferedEv received for CTI Port: 919008006, lastRedirectedAddress: 1234 8366614: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054780/6 ConnInProgressEv 919008006:Chi_Phones [#168089] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 1054780/6 CallCtlConnOfferedEv 919008006:Chi_Phones [#168090] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8366615: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Got (P1-JtapiUser_1) 1054780/6 CallObservationEndedEv [#168101] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8366616: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 1054780/6 CallCtlConnDisconnectedEv 1234:IPCC_devices [#168103] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8366617: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID: 2834, MediaID: 1054780/6 Accepting call for CTI Route Point: 1234 on CTI Port: 919008006, ciscoCause=0 8366618: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366619: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6, TerminalConnection to Terminal: IT__919008006 is RINGING, [919008006:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->ALERTING 8366620: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8366621: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366622: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactAttributed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8366623: Aug 09 15:44:55.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 associated with Task ID: 73000007233 8366624: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8366625: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8366626: Aug 09 15:44:55.762 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8366627: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054780/6, 919008006) 8366628: Aug 09 15:44:55.762 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008006 contact ID: 1054780/6 8366629: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns null 8366630: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 1054780/6 (101718076) to session 80000003228 8366631: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054780/6/101718076, 101718076 [1054780/6]) 8366632: Aug 09 15:44:55.762 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007233 Executing AcceptStep 8366633: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2834 8366634: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003228 session seq num 0 8366635: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2834 8366636: Aug 09 15:44:55.762 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008006 contact type IAQ Secondary call ID 1054780/6 session 80000003228 session seq num 0 isRedirectFromWF false 8366637: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:55 CDT 2012 8366638: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366639: Aug 09 15:44:55.762 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008006:false 8366640: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101718076 Contact Type:IAQ 8366641: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718076, callType: 1, connDeviceID: 919008006, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8366642: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8366643: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:55 CDT 2012 8366644: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718076, calledPartyDisposition: 0, connectionDeviceID: 919008006, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8366645: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366646: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 101718076, resource: 919008006, ESD: -1 Contact Type:IAQ 8366647: Aug 09 15:44:55.762 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 101718076 to table 8366648: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8366649: Aug 09 15:44:55.762 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8366650: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8366651: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8366652: Aug 09 15:44:55.762 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008006:false 8366653: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008006, connectionCallID: 101718076, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008006, alertingDeviceID: 919008006, callingDeviceID: 3129092854, calledDeviceID: 919008006, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8366654: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8366655: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718076, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008006, alertingDeviceID: 919008006, callingDeviceID: 3129092854, calledDeviceID: 919008006, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8366656: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8366657: Aug 09 15:44:55.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8366658: Aug 09 15:44:55.778 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, TerminalConnection to Terminal: IT__919008006 is ACTIVE 8366659: Aug 09 15:44:55.778 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactAccepted received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8366660: Aug 09 15:44:55.778 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:1054780/6 Type:IAQ) 8366661: Aug 09 15:44:55.778 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366662: Aug 09 15:44:55.778 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8366663: Aug 09 15:44:55.778 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008006 8366664: Aug 09 15:44:55.778 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054780/6, 919008006) 8366665: Aug 09 15:44:55.778 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008006 contact ID: 1054780/6 8366666: Aug 09 15:44:55.778 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2834 8366667: Aug 09 15:44:55.778 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008006 contact type IAQ session 80000003228 session seq num 0 8366668: Aug 09 15:44:55.778 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:55 CDT 2012 8366669: Aug 09 15:44:55.778 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366670: Aug 09 15:44:55.778 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101718076, resource: 919008006, ESD: -1 Contact Type:IAQ 8366671: Aug 09 15:44:55.778 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101718076, resource: 919008006, ESD: -1 Contact Type:IAQ because resource is a CTI port 8366672: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8366673: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8366674: Aug 09 15:44:55.778 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8366675: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008006, connectionCallID: 101718076, monitoredDeviceDN: 919008006, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008006, callingDeviceID: 3129092854, calledDeviceID: 919008006, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8366676: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8366677: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718076, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008006, answeringDeviceID: 919008006, calledDeviceID: 919008006, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8366678: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8366679: Aug 09 15:44:55.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8366680: Aug 09 15:44:56.121 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8366681: Aug 09 15:44:56.137 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8366682: Aug 09 15:44:56.137 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8366683: Aug 09 15:44:56.137 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007233 Executing OutputStep 8366684: Aug 09 15:44:56.137 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007233 OutputStep: myExecute 8366685: Aug 09 15:44:56.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8366686: Aug 09 15:44:56.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8366687: Aug 09 15:44:56.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, CallCtlConnFailed, Inbound call, callctl cause:107, [919008006:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054780)->ACTIVE]->FAILED 8366688: Aug 09 15:44:56.590 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 185730/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168128] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8366689: Aug 09 15:44:56.606 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2835) from null 8366690: Aug 09 15:44:56.606 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2835,implId=185730/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8366691: Aug 09 15:44:56.606 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactSessionChanged received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8366692: Aug 09 15:44:56.606 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8366693: Aug 09 15:44:56.606 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->OFFERED, CTI Port selected: TP[id=1,implId=919008009,state=IN_USE] 8366694: Aug 09 15:44:56.606 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2835,implId=185730/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8366695: Aug 09 15:44:56.606 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->OFFERED has 4 current sessions active. 8366696: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185730/1 CallActiveEv [#168132] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 ConnCreatedEv 1234:IPCC_devices [#168133] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 ConnInProgressEv 1234:IPCC_devices [#168134] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168135] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 ConnCreatedEv 3129092854: [#168136] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 ConnConnectedEv 3129092854: [#168137] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 CallCtlConnEstablishedEv 3129092854: [#168138] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185730/1 ConnCreatedEv 919008009:Chi_Phones [#168139] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8366697: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID: 2835, MediaID: 185730/1 CallCtlConnOfferedEv received for CTI Port: 919008009, lastRedirectedAddress: 1234 8366698: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185730/1 ConnInProgressEv 919008009:Chi_Phones [#168140] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 185730/1 CallCtlConnOfferedEv 919008009:Chi_Phones [#168141] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8366699: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Got (P1-JtapiUser_1) 185730/1 CallObservationEndedEv [#168152] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8366700: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 185730/1 CallCtlConnDisconnectedEv 1234:IPCC_devices [#168154] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8366701: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID: 2835, MediaID: 185730/1 Accepting call for CTI Route Point: 1234 on CTI Port: 919008009, ciscoCause=0 8366702: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2835,implId=185730/1,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8366703: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1, TerminalConnection to Terminal: IT__919008009 is RINGING, [919008009:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->ALERTING 8366704: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8366705: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2835,implId=185730/1,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8366706: Aug 09 15:44:56.621 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 associated with Task ID: 73000007234 8366707: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactAttributed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8366708: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8366709: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8366710: Aug 09 15:44:56.621 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8366711: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185730/1, 919008009) 8366712: Aug 09 15:44:56.621 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008009 contact ID: 185730/1 8366713: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns null 8366714: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 185730/1 (16962946) to session 80000003229 8366715: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(185730/1/16962946, 16962946 [185730/1]) 8366716: Aug 09 15:44:56.621 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007234 Executing AcceptStep 8366717: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2835 8366718: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003229 session seq num 0 8366719: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2835 8366720: Aug 09 15:44:56.621 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008009 contact type IAQ Secondary call ID 185730/1 session 80000003229 session seq num 0 isRedirectFromWF false 8366721: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:44:56 CDT 2012 8366722: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366723: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 16962946 Contact Type:IAQ 8366724: Aug 09 15:44:56.621 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008009:false 8366725: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962946, callType: 1, connDeviceID: 919008009, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8366726: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8366727: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:44:56 CDT 2012 8366728: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962946, calledPartyDisposition: 0, connectionDeviceID: 919008009, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8366729: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366730: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 16962946, resource: 919008009, ESD: -1 Contact Type:IAQ 8366731: Aug 09 15:44:56.621 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 16962946 to table 8366732: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8366733: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8366734: Aug 09 15:44:56.621 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8366735: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8366736: Aug 09 15:44:56.621 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008009:false 8366737: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008009, connectionCallID: 16962946, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008009, alertingDeviceID: 919008009, callingDeviceID: 3129092854, calledDeviceID: 919008009, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8366738: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8366739: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962946, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008009, alertingDeviceID: 919008009, callingDeviceID: 3129092854, calledDeviceID: 919008009, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8366740: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8366741: Aug 09 15:44:56.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8366742: Aug 09 15:44:56.637 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, TerminalConnection to Terminal: IT__919008009 is ACTIVE 8366743: Aug 09 15:44:56.637 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactAccepted received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8366744: Aug 09 15:44:56.637 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:185730/1 Type:IAQ) 8366745: Aug 09 15:44:56.637 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8366746: Aug 09 15:44:56.637 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8366747: Aug 09 15:44:56.637 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008009 8366748: Aug 09 15:44:56.637 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185730/1, 919008009) 8366749: Aug 09 15:44:56.637 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008009 contact ID: 185730/1 8366750: Aug 09 15:44:56.637 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2835 8366751: Aug 09 15:44:56.637 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008009 contact type IAQ session 80000003229 session seq num 0 8366752: Aug 09 15:44:56.637 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:44:56 CDT 2012 8366753: Aug 09 15:44:56.637 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366754: Aug 09 15:44:56.637 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 16962946, resource: 919008009, ESD: -1 Contact Type:IAQ 8366755: Aug 09 15:44:56.637 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 16962946, resource: 919008009, ESD: -1 Contact Type:IAQ because resource is a CTI port 8366756: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8366757: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8366758: Aug 09 15:44:56.637 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8366759: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008009, connectionCallID: 16962946, monitoredDeviceDN: 919008009, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008009, callingDeviceID: 3129092854, calledDeviceID: 919008009, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8366760: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8366761: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962946, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008009, answeringDeviceID: 919008009, calledDeviceID: 919008009, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8366762: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8366763: Aug 09 15:44:56.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8366764: Aug 09 15:44:57.012 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8366765: Aug 09 15:44:57.012 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8366766: Aug 09 15:44:57.012 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8366767: Aug 09 15:44:57.012 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007234 Executing OutputStep 8366768: Aug 09 15:44:57.012 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007234 OutputStep: myExecute 8366769: Aug 09 15:44:57.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8366770: Aug 09 15:44:57.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8366771: Aug 09 15:44:57.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, CallCtlConnFailed, Inbound call, callctl cause:107, [919008009:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185730)->ACTIVE]->FAILED 8366772: Aug 09 15:44:58.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602322 } 8366773: Aug 09 15:44:58.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8366774: Aug 09 15:44:58.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602322 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366775: Aug 09 15:44:58.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366776: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing GetCallContactInfoStep (HandledSessionStep) 8366777: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8366778: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8366779: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing Set Enterprise Call Info 8366780: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Set Enterprise Call Info: Set 1 call variable(s). 8366781: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Set Enterprise Call Info: Set 0 expanded call variable(s). 8366782: Aug 09 15:44:59.028 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8366783: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing GetCallContactInfoStep (HandledSessionStep) 8366784: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8366785: Aug 09 15:44:59.028 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8366786: Aug 09 15:44:59.028 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2834 8366787: Aug 09 15:44:59.028 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003228 session seq num 0 8366788: Aug 09 15:44:59.028 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718076, newConnectionCallID: 101718076, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8366789: Aug 09 15:44:59.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8366790: Aug 09 15:44:59.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718076, newConnectionDeviceIDType: 0, newConnectionCallID: 101718076, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8366791: Aug 09 15:44:59.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8366792: Aug 09 15:44:59.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8366793: Aug 09 15:44:59.028 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007233 Execution of Cache Document Step started. 8366794: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 Get Reporting Statistic: Executing the step ... 8366795: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8366796: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007233 The value of Statistic Variable of Get Reporting Statistics Step is 1 8366797: Aug 09 15:44:59.043 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007233 Executing Create Generated Prompt Step 8366798: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 Get Reporting Statistic: Executing the step ... 8366799: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8366800: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007233 The value of Statistic Variable of Get Reporting Statistics Step is 15 8366801: Aug 09 15:44:59.043 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007233 Executing Create Generated Prompt Step 8366802: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8366803: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8366804: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: calling rm.allocateResource() for icdContact 101718076 [1054780/6] (2106) for CSQ12 8366805: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(101718076 [1054780/6]) 8366806: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2834 CallID:1054780/6) 8366807: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2834 CallID:1054780/6)) 8366808: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .enqueue(12) 8366809: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .enqueue(12)(Queue ID:855) 8366810: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2834 8366811: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8366812: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook.allocateRsrc(101718076) 8366813: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8366814: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8366815: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007235 Executing GetESDPropertiesStep 8366816: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8366817: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007235 Executing InsertContactFIFOStep 8366818: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8366819: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003228 session seq num 0 8366820: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .setWrapupData(1054780/6, null) 8366821: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8366822: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8366823: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8366824: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8366825: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8366826: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8366827: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8366828: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8366829: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366830: Aug 09 15:44:59.043 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8366831: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366832: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 101718076, CSQ: 12 Contact Type:IAQ 8366833: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8366834: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 101718076 8366835: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8366836: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366837: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8366838: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 3 8366839: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8366840: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8366841: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366842: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8366843: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8366844: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8366845: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8366846: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718076, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8366847: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8366848: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8366849: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718076, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008006, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8366850: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8366851: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8366852: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185731/1 CallObservationEndedEv [#168175] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8366853: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366854: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366855: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8366856: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8366857: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366858: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366859: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366860: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366861: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366862: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366863: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366864: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366865: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366866: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366867: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366868: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366869: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366870: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366871: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366872: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366873: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366874: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366875: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366876: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366877: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366878: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactConnectFailed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8366879: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8366880: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8366881: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNKNOWN, transfer unsuccessful 8366882: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008006 .processSessionNotAnsweredMsg (2834, 101718076 [1054780/6]) 8366883: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: new ICD Contact is : 1054780/6 8366884: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - called 8366885: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8366886: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2834 8366887: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8366888: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8366889: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8366890: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8366891: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8366892: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8366893: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366894: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8366895: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8366896: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718076, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8366897: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8366898: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8366899: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8366900: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8366901: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8366902: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8366903: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8366904: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366905: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366906: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8366907: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8366908: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8366909: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8366910: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8366911: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8366912: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8366913: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8366914: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8366915: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8366916: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8366917: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8366918: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366919: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718076 [1054780/6] 8366920: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718076 } 8366921: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718076 } 8366922: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8366923: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 101718076 } 8366924: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:returning 101718076 [1054780/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8366925: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8366926: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8366927: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8366928: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8366929: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366930: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 1054780/6] 8366931: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8366932: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366933: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8366934: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Start interrupting the task. 8366935: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8366936: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8366937: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8366938: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8366939: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:101718076 [1054780/6] Contact Class:IAQ App Contact Id:2834 8366940: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8366941: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8366942: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8366943: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8366944: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8366945: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8366946: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8366947: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8366948: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8366949: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8366950: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8366951: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8366952: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8366953: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Interrupting the task has been successful. 8366954: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8366955: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8366956: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Just getting the resource for CSQ: 12 8366957: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8366958: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8366959: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8366960: Aug 09 15:44:59.043 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8366961: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8366962: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8366963: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8366964: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8366965: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8366966: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8366967: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8366968: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185732/1 CallObservationEndedEv [#168176] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8366969: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366970: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8366971: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8366972: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8366973: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8366974: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8366975: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8366976: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8366977: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8366978: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8366979: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8366980: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8366981: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8366982: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8366983: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8366984: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8366985: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8366986: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8366987: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8366988: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8366989: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8366990: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8366991: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8366992: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8366993: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8366994: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactConnectFailed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8366995: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8366996: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8366997: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNKNOWN, transfer unsuccessful 8366998: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008006 .processSessionNotAnsweredMsg (2834, 101718076 [1054780/6]) 8366999: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: new ICD Contact is : 1054780/6 8367000: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8367001: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - called 8367002: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2834 8367003: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367004: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8367005: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8367006: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8367007: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8367008: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8367009: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367010: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367011: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8367012: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718076, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8367013: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8367014: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8367015: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367016: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8367017: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367018: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367019: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367020: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367021: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367022: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367023: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8367024: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8367025: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8367026: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8367027: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367028: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367029: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367030: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8367031: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367032: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367033: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367034: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367035: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718076 [1054780/6] 8367036: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718076 } 8367037: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8367038: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718076 } 8367039: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:returning 101718076 [1054780/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8367040: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367041: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8367042: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 101718076 } 8367043: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8367044: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367045: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8367046: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367047: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 1054780/6] 8367048: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8367049: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367050: Aug 09 15:44:59.043 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367051: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8367052: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Start interrupting the task. 8367053: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8367054: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367055: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:101718076 [1054780/6] Contact Class:IAQ App Contact Id:2834 8367056: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8367057: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367058: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8367059: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8367060: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367061: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8367062: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8367063: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367064: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367065: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367066: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367067: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367068: Aug 09 15:44:59.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367069: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8367070: Aug 09 15:44:59.043 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Interrupting the task has been successful. 8367071: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8367072: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Just getting the resource for CSQ: 12 8367073: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8367074: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367075: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8367076: Aug 09 15:44:59.043 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8367077: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8367078: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8367079: Aug 09 15:44:59.043 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8367080: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8367081: Aug 09 15:44:59.043 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367082: Aug 09 15:44:59.043 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8367083: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8367084: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185733/1 CallObservationEndedEv [#168177] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8367085: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367086: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367087: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8367088: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8367089: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367090: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367091: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367092: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367093: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367094: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367095: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367096: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367097: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367098: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367099: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367100: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367101: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367102: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367103: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367104: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367105: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367106: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367107: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367108: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367109: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8367110: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactConnectFailed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8367111: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8367112: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNKNOWN, transfer unsuccessful 8367113: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367114: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: new ICD Contact is : 1054780/6 8367115: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008006 .processSessionNotAnsweredMsg (2834, 101718076 [1054780/6]) 8367116: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - called 8367117: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8367118: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2834 8367119: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367120: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8367121: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8367122: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8367123: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8367124: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8367125: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367126: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367127: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8367128: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718076, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8367129: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8367130: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8367131: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367132: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8367133: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367134: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367135: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367136: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367137: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367138: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8367139: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367140: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8367141: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8367142: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367143: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8367144: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8367145: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367146: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367147: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367148: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367149: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718076 } 8367150: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367151: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718076 } 8367152: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367153: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367154: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718076 [1054780/6] 8367155: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 101718076 } 8367156: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8367157: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367158: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning 101718076 [1054780/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8367159: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367160: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8367161: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367162: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8367163: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8367164: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 1054780/6] 8367165: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8367166: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367167: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8367168: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Start interrupting the task. 8367169: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367170: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8367171: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367172: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:101718076 [1054780/6] Contact Class:IAQ App Contact Id:2834 8367173: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8367174: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8367175: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367176: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8367177: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8367178: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8367179: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367180: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367181: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367182: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367183: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367184: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367185: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8367186: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Interrupting the task has been successful. 8367187: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8367188: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Just getting the resource for CSQ: 12 8367189: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8367190: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367191: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8367192: Aug 09 15:44:59.059 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8367193: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8367194: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8367195: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8367196: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8367197: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367198: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8367199: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8367200: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185734/1 CallObservationEndedEv [#168178] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8367201: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367202: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367203: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8367204: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8367205: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367206: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367207: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367208: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367209: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367210: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367211: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367212: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367213: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367214: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367215: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367216: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367217: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367218: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367219: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367220: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367221: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367222: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367223: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367224: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367225: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8367226: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactConnectFailed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8367227: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8367228: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367229: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNKNOWN, transfer unsuccessful 8367230: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008006 .processSessionNotAnsweredMsg (2834, 101718076 [1054780/6]) 8367231: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: new ICD Contact is : 1054780/6 8367232: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8367233: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - called 8367234: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2834 8367235: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367236: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8367237: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8367238: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8367239: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8367240: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8367241: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367242: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367243: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8367244: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718076, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8367245: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8367246: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8367247: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367248: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8367249: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367250: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367251: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367252: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367253: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367254: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8367255: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367256: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8367257: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8367258: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367259: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8367260: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8367261: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367262: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367263: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367264: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367265: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718076 } 8367266: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718076 } 8367267: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367268: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367269: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367270: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718076 [1054780/6] 8367271: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8367272: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning 101718076 [1054780/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8367273: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 101718076 } 8367274: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8367275: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8367276: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8367277: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367278: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 1054780/6] 8367279: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367280: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8367281: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8367282: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367283: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Start interrupting the task. 8367284: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8367285: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367286: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:101718076 [1054780/6] Contact Class:IAQ App Contact Id:2834 8367287: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8367288: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8367289: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367290: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8367291: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8367292: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8367293: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367294: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367295: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367296: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367297: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367298: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8367299: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367300: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367301: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8367302: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Just getting the resource for CSQ: 12 8367303: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8367304: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Interrupting the task has been successful. 8367305: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367306: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8367307: Aug 09 15:44:59.059 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8367308: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367309: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8367310: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8367311: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8367312: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8367313: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367314: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8367315: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8367316: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185735/1 CallObservationEndedEv [#168179] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8367317: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367318: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367319: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8367320: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8367321: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367322: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367323: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367324: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367325: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367326: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367327: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367328: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367329: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367330: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367331: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367332: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367333: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367334: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367335: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367336: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367337: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367338: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367339: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367340: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367341: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8367342: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactConnectFailed received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8367343: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8367344: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNKNOWN, transfer unsuccessful 8367345: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367346: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: new ICD Contact is : 1054780/6 8367347: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008006 .processSessionNotAnsweredMsg (2834, 101718076 [1054780/6]) 8367348: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - called 8367349: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8367350: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2834 8367351: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367352: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8367353: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8367354: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8367355: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8367356: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:44:59 CDT 2012 8367357: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367358: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367359: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8367360: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718076, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8367361: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8367362: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8367363: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8367364: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367365: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367366: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367367: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367368: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8367369: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367370: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8367371: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367372: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8367373: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8367374: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367375: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8367376: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718076, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8367377: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367378: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8367379: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367380: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8367381: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718076 } 8367382: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367383: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367384: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718076 } 8367385: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718076 [1054780/6] 8367386: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367387: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(ejcook) 8367388: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 101718076 } 8367389: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:returning 101718076 [1054780/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8367390: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367391: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 101718076[1054780/6] (2106) 8367392: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .addAssociatedResource(ejcook) 8367393: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8367394: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367395: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 1054780/6] 8367396: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8367397: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367398: Aug 09 15:44:59.059 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8367399: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8367400: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Start interrupting the task. 8367401: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8367402: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8367403: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8367404: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:101718076 [1054780/6] Contact Class:IAQ App Contact Id:2834 8367405: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367406: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8367407: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8367408: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8367409: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8367410: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8367411: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367412: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367413: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367414: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8367415: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367416: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Executing SelectResourceStep 8367417: Aug 09 15:44:59.059 CDT %MIVR-SS_RM-7-UNK:Task: 73000007233 Interrupting the task has been successful. 8367418: Aug 09 15:44:59.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8367419: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Checking if rsrc allocated 8367420: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Just getting the resource for CSQ: 12 8367421: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Found available resource 8367422: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367423: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233 SelectResourceStep: Connect option false, return SELECTED branch 8367424: Aug 09 15:44:59.059 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007233 Executing UnholdStep 8367425: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Executing ConnectStep 8367426: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Connecting to resource: ejcook 8367427: Aug 09 15:44:59.059 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Performing consult 8367428: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(false) 8367429: Aug 09 15:44:59.059 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054780/6 8367430: Aug 09 15:44:59.059 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, transfer(12101255, 10000, ACKNOWLEDGED) 8367431: Aug 09 15:44:59.075 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultCallObserver():Received msg from original call Interrupted 8367432: Aug 09 15:44:59.075 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2834 MediaId:1054780/6 Task:73000007233, ConsultEvent= (P1-JtapiUser_1) 185736/1 CallObservationEndedEv [#168180] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8367433: Aug 09 15:44:59.075 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2834 MediaId:1054780/6 Task:73000007233 8367434: Aug 09 15:44:59.075 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367435: Aug 09 15:44:59.075 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Fatal error in consult transfer - aborting call 8367436: Aug 09 15:44:59.075 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054780/6 8367437: Aug 09 15:44:59.075 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007233Connect Step: Clear handler for RsrcUnavailableInterruption 8367438: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545095762,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006]],Task id=73000007233,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367439: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8367440: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367441: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8367442: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367443: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367444: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367445: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367446: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367447: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367448: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367449: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367450: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367451: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367452: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367453: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367454: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367455: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367456: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367457: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367458: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367459: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367460: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367461: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8367462: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367463: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8367464: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367465: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367466: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367467: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367468: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367469: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367470: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367471: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367472: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367473: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367474: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367475: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367476: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367477: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367478: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367479: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367480: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367481: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367482: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367483: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367484: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007233,Contact id=2834,Contact implementation id=1054780/6,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367485: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2834, Channel id: 6, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8367486: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367487: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8367488: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367489: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367490: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367491: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367492: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367493: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367494: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367495: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367496: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367497: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367498: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367499: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367500: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367501: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367502: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367503: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367504: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367505: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367506: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367507: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8367508: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8367509: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8367510: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367511: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367512: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367513: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367514: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367515: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367516: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367517: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367518: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367519: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367520: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367521: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367522: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367523: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367524: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367525: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367526: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367527: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367528: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367529: Aug 09 15:44:59.075 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367530: Aug 09 15:44:59.075 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8367531: Aug 09 15:44:59.075 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8367532: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367533: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367534: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367535: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367536: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367537: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367538: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367539: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367540: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367541: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367542: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367543: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367544: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367545: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367546: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367547: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367548: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367549: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367550: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367551: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367552: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367553: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367554: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367555: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367556: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367557: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367558: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367559: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367560: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367561: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367562: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367563: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367564: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367565: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367566: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367567: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367568: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367569: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367570: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367571: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367572: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367573: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367574: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367575: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367576: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367577: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367578: Aug 09 15:44:59.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367579: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367580: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367581: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367582: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367583: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367584: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367585: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367586: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367587: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367588: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367589: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367590: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367591: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367592: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367593: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367594: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367595: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367596: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367597: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367598: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367599: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367600: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367601: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367602: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367603: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367604: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367605: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367606: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367607: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367608: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367609: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367610: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367611: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367612: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367613: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367614: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367615: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367616: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367617: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367618: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367619: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367620: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367621: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367622: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367623: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367624: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367625: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367626: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367627: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367628: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367629: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367630: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367631: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367632: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367633: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367634: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367635: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367636: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367637: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367638: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367639: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367640: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367641: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8367642: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8367643: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8367644: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8367645: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8367646: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8367647: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8367648: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8367649: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8367650: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8367651: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8367652: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8367653: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367654: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367655: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367656: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8367657: Aug 09 15:44:59.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367658: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing GetCallContactInfoStep (HandledSessionStep) 8367659: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8367660: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8367661: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing Set Enterprise Call Info 8367662: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Set Enterprise Call Info: Set 1 call variable(s). 8367663: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367664: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Set Enterprise Call Info: Set 0 expanded call variable(s). 8367665: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing GetCallContactInfoStep (HandledSessionStep) 8367666: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2835 8367667: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8367668: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003229 session seq num 0 8367669: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8367670: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962946, newConnectionCallID: 16962946, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8367671: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8367672: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962946, newConnectionDeviceIDType: 0, newConnectionCallID: 16962946, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8367673: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8367674: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8367675: Aug 09 15:44:59.918 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007234 Execution of Cache Document Step started. 8367676: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Executing the step ... 8367677: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8367678: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007234 The value of Statistic Variable of Get Reporting Statistics Step is 1 8367679: Aug 09 15:44:59.918 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007234 Executing Create Generated Prompt Step 8367680: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Executing the step ... 8367681: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8367682: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007234 The value of Statistic Variable of Get Reporting Statistics Step is 16 8367683: Aug 09 15:44:59.918 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007234 Executing Create Generated Prompt Step 8367684: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8367685: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8367686: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: calling rm.allocateResource() for icdContact 16962946 [185730/1] (2107) for CSQ12 8367687: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(16962946 [185730/1]) 8367688: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2835 CallID:185730/1) 8367689: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2835 CallID:185730/1)) 8367690: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .enqueue(12) 8367691: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .enqueue(12)(Queue ID:856) 8367692: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2835 8367693: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:Cannot allocate an available resource b/c none is present in IT_Global 8367694: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367695: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: No resource available 8367696: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Queue selected, returning QUEUED branch 8367697: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Executing the step ... 8367698: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007236 Executing GetESDPropertiesStep 8367699: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Current Wait Duration, and IT_Global 8367700: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007236 Executing InsertContactFIFOStep 8367701: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE 8367702: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007234 The value of Statistic Variable of Get Reporting Statistics Step is 0 8367703: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Executing the step ... 8367704: Aug 09 15:44:59.918 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003229 session seq num 0 8367705: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Logged-In Resources, and IT_Global 8367706: Aug 09 15:44:59.918 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007234 The value of Statistic Variable of Get Reporting Statistics Step is 4 8367707: Aug 09 15:44:59.918 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:44:59 CDT 2012 8367708: Aug 09 15:44:59.918 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8367709: Aug 09 15:44:59.918 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367710: Aug 09 15:44:59.918 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 16962946, CSQ: 12 Contact Type:IAQ 8367711: Aug 09 15:44:59.918 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007234 Executing GetDigitStringStep (ParseInputStep) 8367712: Aug 09 15:44:59.918 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 16962946 8367713: Aug 09 15:44:59.918 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007234 GetDigitStringStep (ParseInputStep): myExecute 8367714: Aug 09 15:44:59.918 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 4 8367715: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8367716: Aug 09 15:44:59.918 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8367717: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962946, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8367718: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8367719: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962946, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008009, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8367720: Aug 09 15:44:59.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8367721: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:Undefined user or system prompt: Name=C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=en_US,Exception=com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_US\C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav' 8367722: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_US\C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav' 8367723: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2192) 8367724: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463) 8367725: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438) 8367726: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8367727: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8367728: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8367729: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165) 8367730: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playCompositePrompt(CMTDialogImpl.java:140) 8367731: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playInitialPrompt(CMTDialogImpl.java:110) 8367732: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playPrompt(CMTDialogImpl.java:92) 8367733: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl.dialogLoop(CMTSimpleDigitStringDialogImpl.java:184) 8367734: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl.run(CMTSimpleDigitStringDialogImpl.java:145) 8367735: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7713) 8367736: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7516) 8367737: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) 8367738: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.ParseInputStep.myExecute(ParseInputStep.java:414) 8367739: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.ParseInputStep.execute(ParseInputStep.java:267) 8367740: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367741: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367742: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367743: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367744: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367745: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367746: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367747: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367748: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367749: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367750: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367751: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367752: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367753: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367754: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367755: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367756: Aug 09 15:44:59.918 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367757: Aug 09 15:45:00.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=437 } 8367758: Aug 09 15:45:00.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8367759: Aug 09 15:45:00.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=437 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8367760: Aug 09 15:45:00.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8367761: Aug 09 15:45:00.465 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8367762: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367763: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367764: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8367765: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367766: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367767: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367768: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8367769: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367770: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367771: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367772: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8367773: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367774: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367775: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8367776: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8367777: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367778: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8367779: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8367780: Aug 09 15:45:00.465 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8367781: Aug 09 15:45:00.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602323, agentID=mfoltz } 8367782: Aug 09 15:45:00.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8367783: Aug 09 15:45:00.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602323, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367784: Aug 09 15:45:00.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367785: Aug 09 15:45:01.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798932 SkillGroupNum=10 } 8367786: Aug 09 15:45:01.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798932 8367787: Aug 09 15:45:01.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8367788: Aug 09 15:45:01.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798932 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367789: Aug 09 15:45:01.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367790: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798933 SkillGroupNum=12 } 8367791: Aug 09 15:45:01.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798933 8367792: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8367793: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798933 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=4 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:01 CDT 2012 totalCall=47 oldestCallInQueue =18219 handledCallsToday=23 callsAbandoned=20 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17555 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367794: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367795: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798934 SkillGroupNum=13 } 8367796: Aug 09 15:45:01.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798934 8367797: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8367798: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798934 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367799: Aug 09 15:45:01.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367800: Aug 09 15:45:01.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798935 SkillGroupNum=14 } 8367801: Aug 09 15:45:01.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798935 8367802: Aug 09 15:45:01.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8367803: Aug 09 15:45:01.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798935 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367804: Aug 09 15:45:01.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367805: Aug 09 15:45:01.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798936 SkillGroupNum=7 } 8367806: Aug 09 15:45:01.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798936 8367807: Aug 09 15:45:01.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8367808: Aug 09 15:45:01.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798936 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367809: Aug 09 15:45:01.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367810: Aug 09 15:45:03.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602324, agentID=cangelini } 8367811: Aug 09 15:45:03.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8367812: Aug 09 15:45:03.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602324, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367813: Aug 09 15:45:03.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367814: Aug 09 15:45:03.965 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602325, agentID=sbee } 8367815: Aug 09 15:45:03.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8367816: Aug 09 15:45:03.965 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602325, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367817: Aug 09 15:45:03.965 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367818: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 gets TermConnDroppedEv, meta code:132, cause code:100 8367819: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, TerminalConnection to Terminal: IT__919008007 is DROPPED, 1054779/6 8367820: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8367821: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 is (re)added to call session mapping in Session[id=001-0x12a05f2c8e,parent=null,active=true,state=SESSION_IN_USE,time=1344545080371] 8367822: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2832 : ContactAborted received for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8367823: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8367824: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:1054779/6 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8367825: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367826: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2832,implId=1054779/6,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007229,session=80000003214,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008007] 8367827: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(1054779/6) removing resource 919008007 8367828: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008007 8367829: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229, released TP[type=Cisco CTI Port,id=2,implId=919008007,active=false,state=IDLE] from 1234, and releasing udpPort 28376 8367830: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367831: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(919008007) 8367832: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .dequeueAll(CONTACT_ABORTED) 8367833: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2832 8367834: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8367835: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008007 contact type IAQ session 80000003214 session seq num 0 8367836: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:rsrc is:jcarls in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2832, iefSourceContact is 101718075 [1054779/6] (2104) 8367837: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2832 8367838: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(101718075 [1054779/6]) 8367839: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:45:10 CDT 2012 8367840: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003214 session seq num 0 8367841: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054779/6 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8367842: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367843: Aug 09 15:45:10.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2832 MediaId:1054779/6 Task:73000007229 com.cisco.jtapi.TermObservationEndedEvImpl received 8367844: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2832 8367845: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718075, resource: 919008007 Contact Type:IAQ 8367846: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054779/6) returns 101718075 [1054779/6] 8367847: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718075, resource: 919008007 Contact Type:IAQ because resource is a CTI port 8367848: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003214 .getParent() is null contactId= 2832 8367849: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008007, connectionCallID: 101718075, monitoredDeviceDN: 919008007, releasingDeviceID: 919008007, releasingDeviceType: 73 } to outboundQ 8367850: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .removeConnectedResource(jcarls) 8367851: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8367852: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054779/6) 8367853: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:1054779/6 8367854: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:45:10 CDT 2012 8367855: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003214, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8367856: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718075, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008007, releasingDeviceID: 919008007 to various sockets } 8367857: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367858: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setAllocatedResource(null) 8367859: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718075, resource: jcarls Contact Type:PRIMARY CONSULT 8367860: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718075, resource: jcarls Contact Type:PRIMARY CONSULT because contact type is not applicable 8367861: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8367862: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8367863: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 101718075 } 8367864: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2832 8367865: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8367866: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8367867: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, connectionCallID: 101718075, monitoredDeviceDN: 12102652, releasingDeviceID: 12102652, releasingDeviceType: 76 } to outboundQ 8367868: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8367869: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8367870: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8367871: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:45:10 CDT 2012 8367872: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718075, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12102652, releasingDeviceID: 12102652 to various sockets } 8367873: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8367874: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367875: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718075 Contact Type:IAQ 8367876: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718075 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8367877: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8367878: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367879: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8367880: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8367881: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367882: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8367883: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 101718075 } 8367884: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367885: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054779/6] 101718075 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003214 session seq num 0 8367886: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367887: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 1054779/6 8367888: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:16962933 8367889: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact2832 8367890: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8367891: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8367892: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101718075, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8367893: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8367894: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8367895: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8367896: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8367897: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8367898: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718075, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8367899: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8367900: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718075 } to outboundQ 8367901: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8367902: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367903: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 6db1e4 at Thu Aug 09 15:45:10 CDT 2012 8367904: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8367905: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 101718075 } 8367906: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718075 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8367907: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8367908: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8367909: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718075 Contact Type:IAQ 8367910: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8367911: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8367912: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 101718075 ConfToRPData size is 0 8367913: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8367914: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8367915: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367916: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8367917: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367918: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367919: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .sessionCancelledExecuted 8367920: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367921: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8367922: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367923: Aug 09 15:45:10.903 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718075[1054779/6] (2104) .setProcessSessionCancelledExecuted(true) 8367924: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8367925: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8367926: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8367927: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718075, connectionDeviceID: to various sockets } 8367928: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718075 removed from table 8367929: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8367930: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 101718075 } 8367931: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8367932: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8367933: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8367934: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8367935: Aug 09 15:45:10.903 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8367936: Aug 09 15:45:10.903 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8367937: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8367938: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718075 } to outboundQ 8367939: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8367940: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8367941: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718075, connectionDeviceID: to various sockets } 8367942: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8367943: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718075 } 8367944: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8367945: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718075 } 8367946: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8367947: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8367948: Aug 09 15:45:10.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8367949: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8367950: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8367951: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8367952: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8367953: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8367954: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8367955: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8367956: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8367957: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8367958: Aug 09 15:45:10.919 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8367959: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8367960: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8367961: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8367962: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8367963: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8367964: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8367965: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8367966: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185737/1 CallObservationEndedEv [#168188] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8367967: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367968: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8367969: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8367970: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8367971: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8367972: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8367973: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8367974: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8367975: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8367976: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8367977: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8367978: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8367979: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8367980: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8367981: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8367982: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8367983: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8367984: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8367985: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8367986: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8367987: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8367988: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8367989: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8367990: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8367991: Aug 09 15:45:10.919 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8367992: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactConnectFailed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8367993: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8367994: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8367995: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNKNOWN, transfer unsuccessful 8367996: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008009 .processSessionNotAnsweredMsg (2835, 16962946 [185730/1]) 8367997: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: new ICD Contact is : 185730/1 8367998: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8367999: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - called 8368000: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2835 8368001: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368002: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8368003: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8368004: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8368005: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8368006: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368007: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:10 CDT 2012 8368008: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8368009: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368010: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8368011: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962946, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8368012: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368013: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8368014: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8368015: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368016: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368017: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368018: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368019: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368020: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368021: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8368022: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368023: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8368024: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8368025: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368026: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368027: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8368028: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368029: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368030: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962946 } 8368031: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368032: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962946 } 8368033: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368034: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368035: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368036: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8368037: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8368038: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 16962946 } 8368039: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8368040: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8368041: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368042: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8368043: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368044: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8368045: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368046: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8368047: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8368048: Aug 09 15:45:10.919 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368049: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8368050: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8368051: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8368052: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368053: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8368054: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8368055: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8368056: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368057: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8368058: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8368059: Aug 09 15:45:10.919 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368060: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8368061: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368062: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368063: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368064: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368065: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368066: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8368067: Aug 09 15:45:10.919 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8368068: Aug 09 15:45:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368069: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8368070: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8368071: Aug 09 15:45:10.919 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8368072: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368073: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8368074: Aug 09 15:45:10.934 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8368075: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8368076: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8368077: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8368078: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8368079: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368080: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8368081: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602326, agentID=mfoltz } 8368082: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8368083: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8368084: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602326, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368085: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185738/1 CallObservationEndedEv [#168189] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8368086: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368087: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368088: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368089: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8368090: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8368091: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368092: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368093: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368094: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368095: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368096: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368097: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368098: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368099: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368100: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368101: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368102: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368103: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368104: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368105: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368106: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368107: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368108: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368109: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368110: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368111: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368112: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactConnectFailed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8368113: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8368114: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNKNOWN, transfer unsuccessful 8368115: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368116: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: new ICD Contact is : 185730/1 8368117: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - called 8368118: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008009 .processSessionNotAnsweredMsg (2835, 16962946 [185730/1]) 8368119: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8368120: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2835 8368121: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368122: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8368123: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8368124: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8368125: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8368126: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368127: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:10 CDT 2012 8368128: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8368129: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368130: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962946, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8368131: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8368132: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8368133: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368134: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8368135: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368136: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368137: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368138: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368139: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368140: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368141: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368142: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8368143: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8368144: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8368145: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368146: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368147: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368148: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8368149: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368150: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368151: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368152: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962946 } 8368153: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368154: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 16962946 } 8368155: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368156: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962946 } 8368157: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8368158: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368159: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8368160: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368161: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8368162: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8368163: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8368164: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8368165: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368166: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8368167: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8368168: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8368169: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8368170: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8368171: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368172: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8368173: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368174: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8368175: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8368176: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368177: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368178: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8368179: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368180: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8368181: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8368182: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368183: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368184: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368185: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368186: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368187: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8368188: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8368189: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8368190: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8368191: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8368192: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368193: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8368194: Aug 09 15:45:10.934 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8368195: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8368196: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8368197: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8368198: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8368199: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368200: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8368201: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8368202: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185739/1 CallObservationEndedEv [#168190] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8368203: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368204: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368205: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8368206: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8368207: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368208: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368209: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368210: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368211: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368212: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368213: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368214: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368215: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368216: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368217: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368218: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368219: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368220: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368221: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368222: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368223: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368224: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368225: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368226: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368227: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368228: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactConnectFailed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8368229: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8368230: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368231: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNKNOWN, transfer unsuccessful 8368232: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008009 .processSessionNotAnsweredMsg (2835, 16962946 [185730/1]) 8368233: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: new ICD Contact is : 185730/1 8368234: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - called 8368235: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8368236: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2835 8368237: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368238: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8368239: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8368240: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8368241: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8368242: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:10 CDT 2012 8368243: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368244: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368245: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8368246: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962946, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8368247: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8368248: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8368249: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8368250: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368251: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368252: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368253: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368254: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368255: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368256: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8368257: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368258: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8368259: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368260: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368261: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8368262: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8368263: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368264: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368265: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368266: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368267: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962946 } 8368268: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368269: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368270: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8368271: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8368272: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8368273: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962946 } 8368274: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 16962946 } 8368275: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8368276: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368277: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8368278: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8368279: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8368280: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368281: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8368282: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8368283: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8368284: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368285: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368286: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8368287: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368288: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8368289: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8368290: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368291: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368292: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8368293: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368294: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8368295: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8368296: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8368297: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368298: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368299: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368300: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8368301: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368302: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8368303: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368304: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8368305: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8368306: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368307: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8368308: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368309: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8368310: Aug 09 15:45:10.934 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8368311: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8368312: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8368313: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8368314: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8368315: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368316: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8368317: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8368318: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185740/1 CallObservationEndedEv [#168191] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8368319: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368320: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368321: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8368322: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8368323: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368324: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368325: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368326: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368327: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368328: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368329: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368330: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368331: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368332: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368333: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368334: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368335: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368336: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368337: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368338: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368339: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368340: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368341: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368342: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368343: Aug 09 15:45:10.934 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368344: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactConnectFailed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8368345: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8368346: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368347: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNKNOWN, transfer unsuccessful 8368348: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008009 .processSessionNotAnsweredMsg (2835, 16962946 [185730/1]) 8368349: Aug 09 15:45:10.934 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: new ICD Contact is : 185730/1 8368350: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8368351: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2835 8368352: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368353: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - called 8368354: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8368355: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8368356: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8368357: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8368358: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368359: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:10 CDT 2012 8368360: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8368361: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368362: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962946, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8368363: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8368364: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8368365: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368366: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8368367: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368368: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368369: Aug 09 15:45:10.934 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368370: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368371: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368372: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368373: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8368374: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368375: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8368376: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8368377: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368378: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368379: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368380: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8368381: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368382: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368383: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368384: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368385: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8368386: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 16962946 } 8368387: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8368388: Aug 09 15:45:10.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368389: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8368390: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8368391: Aug 09 15:45:10.934 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8368392: Aug 09 15:45:10.934 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8368393: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8368394: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8368395: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962946 } 8368396: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368397: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8368398: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962946 } 8368399: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8368400: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8368401: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368402: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8368403: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8368404: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368405: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8368406: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368407: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368408: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8368409: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8368410: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8368411: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368412: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368413: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368414: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368415: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368416: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8368417: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368418: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8368419: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368420: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368421: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8368422: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8368423: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8368424: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368425: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8368426: Aug 09 15:45:10.950 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8368427: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8368428: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8368429: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8368430: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8368431: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368432: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8368433: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8368434: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185741/1 CallObservationEndedEv [#168192] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8368435: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368436: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8368437: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8368438: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8368439: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368440: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368441: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368442: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368443: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368444: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368445: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368446: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368447: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368448: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368449: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368450: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368451: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368452: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368453: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368454: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368455: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368456: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368457: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368458: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368459: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12102652, UNKNOWN) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368460: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactConnectFailed received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8368461: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8368462: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368463: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNKNOWN, transfer unsuccessful 8368464: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is jcarls in CTIPort 919008009 .processSessionNotAnsweredMsg (2835, 16962946 [185730/1]) 8368465: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: new ICD Contact is : 185730/1 8368466: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8368467: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - called 8368468: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2835 8368469: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8368470: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8368471: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8368472: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8368473: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8368474: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368475: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:10 CDT 2012 8368476: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8368477: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368478: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8368479: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962946, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8368480: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368481: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8368482: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8368483: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368484: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368485: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368486: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368487: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8368488: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368489: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 } to outboundQ 8368490: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368491: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8368492: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8368493: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368494: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368495: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8368496: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962946, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12102652, divertingDeviceId: 12102652, calledDeviceId: 12102652 to various sockets } 8368497: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8368498: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368499: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368500: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368501: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CId: 16962946 } 8368502: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962946 [185730/1] 8368503: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368504: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(jcarls) 8368505: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962946 } 8368506: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962946 } 8368507: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368508: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368509: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:returning 16962946 [185730/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(jcarls) 8368510: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368511: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 16962946[185730/1] (2107) 8368512: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .addAssociatedResource(jcarls) 8368513: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8368514: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Ready to interrupt the Application task. [Resource = Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, Selected Esd = 12, Contact = 185730/1] 8368515: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8368516: Aug 09 15:45:10.950 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8368517: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8368518: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Start interrupting the task. 8368519: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8368520: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8368521: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8368522: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:16962946 [185730/1] Contact Class:IAQ App Contact Id:2835 8368523: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8368524: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368525: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368526: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8368527: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8368528: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8368529: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8368530: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8368531: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368532: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368533: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652, available on ESD: 12 8368534: Aug 09 15:45:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368535: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Executing SelectResourceStep 8368536: Aug 09 15:45:10.950 CDT %MIVR-SS_RM-7-UNK:Task: 73000007234 Interrupting the task has been successful. 8368537: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Checking if rsrc allocated 8368538: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Just getting the resource for CSQ: 12 8368539: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Found available resource 8368540: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368541: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234 SelectResourceStep: Connect option false, return SELECTED branch 8368542: Aug 09 15:45:10.950 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007234 Executing UnholdStep 8368543: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Executing ConnectStep 8368544: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Connecting to resource: jcarls 8368545: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Performing consult 8368546: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(false) 8368547: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185730/1 8368548: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, transfer(12102652, 10000, ACKNOWLEDGED) 8368549: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, ConsultCallObserver():Received msg from original call Interrupted 8368550: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2835 MediaId:185730/1 Task:73000007234, ConsultEvent= (P1-JtapiUser_1) 185742/1 CallObservationEndedEv [#168193] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8368551: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2835 MediaId:185730/1 Task:73000007234 8368552: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368553: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Fatal error in consult transfer - aborting call 8368554: Aug 09 15:45:10.950 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185730/1 8368555: Aug 09 15:45:10.950 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007234Connect Step: Clear handler for RsrcUnavailableInterruption 8368556: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545096621,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009]],Task id=73000007234,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368557: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8368558: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368559: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8368560: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368561: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368562: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368563: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368564: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368565: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368566: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368567: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368568: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368569: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368570: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368571: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368572: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368573: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368574: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368575: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368576: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368577: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368578: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368579: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8368580: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368581: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8368582: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368583: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368584: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368585: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368586: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368587: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368588: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368589: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368590: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368591: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368592: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368593: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368594: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368595: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368596: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368597: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368598: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368599: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368600: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368601: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368602: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007234,Contact id=2835,Contact implementation id=185730/1,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368603: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2835, Channel id: 1, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8368604: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368605: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8368606: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368607: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368608: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368609: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368610: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368611: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368612: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368613: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368614: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368615: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368616: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368617: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368618: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368619: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368620: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368621: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368622: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368623: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368624: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368625: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8368626: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8368627: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8368628: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8368629: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8368630: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8368631: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8368632: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8368633: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8368634: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8368635: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8368636: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8368637: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8368638: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8368639: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8368640: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8368641: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8368642: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368643: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368644: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368645: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8368646: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8368647: Aug 09 15:45:10.950 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368648: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368649: Aug 09 15:45:10.950 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8368650: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368651: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368652: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8368653: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8368654: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8368655: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8368656: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8368657: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8368658: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8368659: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8368660: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8368661: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8368662: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8368663: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368664: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368665: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368666: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8368667: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368668: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368669: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368670: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8368671: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8368672: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8368673: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8368674: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8368675: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8368676: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8368677: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8368678: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8368679: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8368680: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8368681: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368682: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368683: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368684: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8368685: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368686: Aug 09 15:45:11.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368687: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368688: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8368689: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8368690: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8368691: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8368692: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8368693: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8368694: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8368695: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8368696: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8368697: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8368698: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8368699: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368700: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368701: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368702: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8368703: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368704: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368705: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8368706: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8368707: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8368708: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8368709: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8368710: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8368711: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8368712: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8368713: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8368714: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8368715: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8368716: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8368717: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8368718: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8368719: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8368720: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8368721: Aug 09 15:45:11.137 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8368722: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 gets TermConnDroppedEv, meta code:132, cause code:100 8368723: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, TerminalConnection to Terminal: IT__919008002 is DROPPED, 185717/1 8368724: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2833,implId=185717/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8368725: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 is (re)added to call session mapping in Session[id=001-0x12a05f2c8f,parent=null,active=true,state=SESSION_IN_USE,time=1344545081246] 8368726: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2833 : ContactAborted received for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8368727: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8368728: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:185717/1 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8368729: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2833,implId=185717/1,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007230,session=80000003215,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008002] 8368730: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8368731: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230, released TP[type=Cisco CTI Port,id=9,implId=919008002,active=false,state=IDLE] from 1234, and releasing udpPort 28380 8368732: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(185717/1) removing resource 919008002 8368733: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008002 8368734: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8368735: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(919008002) 8368736: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .dequeueAll(CONTACT_ABORTED) 8368737: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2833 8368738: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8368739: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008002 contact type IAQ session 80000003215 session seq num 0 8368740: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:rsrc is:cross in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2833, iefSourceContact is 16962933 [185717/1] (2105) 8368741: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(16962933 [185717/1]) 8368742: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2833 8368743: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185717/1 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8368744: Aug 09 15:45:11.809 CDT %MIVR-SS_TEL-7-UNK:CallID:2833 MediaId:185717/1 Task:73000007230 com.cisco.jtapi.TermObservationEndedEvImpl received 8368745: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003215 session seq num 0 8368746: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:45:11 CDT 2012 8368747: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185717/1) returns 16962933 [185717/1] 8368748: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368749: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2833 8368750: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962933, resource: 919008002 Contact Type:IAQ 8368751: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .removeConnectedResource(cross) 8368752: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962933, resource: 919008002 Contact Type:IAQ because resource is a CTI port 8368753: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:185717/1 8368754: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003215 .getParent() is null contactId= 2833 8368755: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008002, connectionCallID: 16962933, monitoredDeviceDN: 919008002, releasingDeviceID: 919008002, releasingDeviceType: 73 } to outboundQ 8368756: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setAllocatedResource(null) 8368757: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8368758: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(185717/1) 8368759: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:45:11 CDT 2012 8368760: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8368761: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368762: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962933, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008002, releasingDeviceID: 919008002 to various sockets } 8368763: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003215, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8368764: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962933, resource: cross Contact Type:PRIMARY CONSULT 8368765: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962933, resource: cross Contact Type:PRIMARY CONSULT because contact type is not applicable 8368766: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8368767: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8368768: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8368769: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8368770: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8368771: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8368772: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8368773: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8368774: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2833 8368775: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 16962933, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007, releasingDeviceType: 76 } to outboundQ 8368776: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8368777: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8368778: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:45:11 CDT 2012 8368779: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185717/1] 16962933 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003215 session seq num 0 8368780: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 16962933 } 8368781: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368782: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 185717/1 8368783: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8368784: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962933 Contact Type:IAQ 8368785: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8368786: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8368787: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962933 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8368788: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368789: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962933, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007 to various sockets } 8368790: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368791: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368792: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368793: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8368794: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368795: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368796: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8368797: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368798: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 16962933 } 8368799: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8368800: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:101718076 8368801: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8368802: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8368803: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8368804: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 16962933, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8368805: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368806: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8368807: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8368808: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8368809: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8368810: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962933 } to outboundQ 8368811: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8368812: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1bae1c8 at Thu Aug 09 15:45:11 CDT 2012 8368813: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962933 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368814: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962933 Contact Type:IAQ 8368815: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8368816: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 16962933 ConfToRPData size is 0 8368817: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368818: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962933, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8368819: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368820: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007237 Executing GetESDPropertiesStep 8368821: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368822: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8368823: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8368824: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007237 Executing InsertRsrcLongestAvailable 8368825: Aug 09 15:45:11.809 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962933 removed from table 8368826: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8368827: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007238 Executing GetESDPropertiesStep 8368828: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007238 Executing InsertRsrcLongestAvailable 8368829: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8368830: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8368831: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007239 Executing GetESDPropertiesStep 8368832: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962933, connectionDeviceID: to various sockets } 8368833: Aug 09 15:45:11.809 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007239 Executing InsertRsrcLongestAvailable 8368834: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 16962933 } 8368835: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .sessionCancelledExecuted 8368836: Aug 09 15:45:11.809 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962933[185717/1] (2105) .setProcessSessionCancelledExecuted(true) 8368837: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8368838: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8368839: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4) 8368840: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962933 } 8368841: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4) 8368842: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962933 } 8368843: Aug 09 15:45:11.809 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4) 8368844: Aug 09 15:45:11.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 16962933 } 8368845: Aug 09 15:45:11.872 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 1054781/6 CallCtlConnOfferedEv 1234:IPCC_devices [#168205] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8368846: Aug 09 15:45:11.872 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2836) from null 8368847: Aug 09 15:45:11.872 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8368848: Aug 09 15:45:11.872 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactSessionChanged received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8368849: Aug 09 15:45:11.872 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8368850: Aug 09 15:45:11.872 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->OFFERED, CTI Port selected: TP[id=5,implId=919008008,state=IN_USE] 8368851: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054781/6 CallActiveEv [#168209] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 ConnCreatedEv 1234:IPCC_devices [#168210] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 ConnInProgressEv 1234:IPCC_devices [#168211] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 CallCtlConnOfferedEv 1234:IPCC_devices [#168212] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 ConnCreatedEv 3129092854: [#168213] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 ConnConnectedEv 3129092854: [#168214] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 CallCtlConnEstablishedEv 3129092854: [#168215] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 1054781/6 ConnCreatedEv 919008008:Chi_Phones [#168216] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8368852: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 1054781/6 ConnInProgressEv 919008008:Chi_Phones [#168217] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 1054781/6 CallCtlConnOfferedEv 919008008:Chi_Phones [#168218] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8368853: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8368854: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->OFFERED has 3 current sessions active. 8368855: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK:CallID: 2836, MediaID: 1054781/6 CallCtlConnOfferedEv received for CTI Port: 919008008, lastRedirectedAddress: 1234 8368856: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Got (P1-JtapiUser_1) 1054781/6 CallObservationEndedEv [#168229] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8368857: Aug 09 15:45:11.887 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 1054781/6 CallCtlConnDisconnectedEv 1234:IPCC_devices [#168231] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8368858: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:CallID: 2836, MediaID: 1054781/6 Accepting call for CTI Route Point: 1234 on CTI Port: 919008008, ciscoCause=0 8368859: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8368860: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6, TerminalConnection to Terminal: IT__919008008 is RINGING, [919008008:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->ALERTING 8368861: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8368862: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8368863: Aug 09 15:45:11.903 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 associated with Task ID: 73000007240 8368864: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactAttributed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8368865: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8368866: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8368867: Aug 09 15:45:11.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8368868: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054781/6, 919008008) 8368869: Aug 09 15:45:11.903 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008008 contact ID: 1054781/6 8368870: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns null 8368871: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 1054781/6 (101718077) to session 80000003242 8368872: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054781/6/101718077, 101718077 [1054781/6]) 8368873: Aug 09 15:45:11.903 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007240 Executing AcceptStep 8368874: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2836 8368875: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003242 session seq num 0 8368876: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2836 8368877: Aug 09 15:45:11.903 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008008 contact type IAQ Secondary call ID 1054781/6 session 80000003242 session seq num 0 isRedirectFromWF false 8368878: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:11 CDT 2012 8368879: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368880: Aug 09 15:45:11.903 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008008:false 8368881: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101718077 Contact Type:IAQ 8368882: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718077, callType: 1, connDeviceID: 919008008, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8368883: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8368884: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:11 CDT 2012 8368885: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718077, calledPartyDisposition: 0, connectionDeviceID: 919008008, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8368886: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368887: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 101718077, resource: 919008008, ESD: -1 Contact Type:IAQ 8368888: Aug 09 15:45:11.903 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 101718077 to table 8368889: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8368890: Aug 09 15:45:11.903 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8368891: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8368892: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8368893: Aug 09 15:45:11.903 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008008:false 8368894: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008008, connectionCallID: 101718077, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008008, alertingDeviceID: 919008008, callingDeviceID: 3129092854, calledDeviceID: 919008008, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8368895: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8368896: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718077, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008008, alertingDeviceID: 919008008, callingDeviceID: 3129092854, calledDeviceID: 919008008, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8368897: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8368898: Aug 09 15:45:11.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8368899: Aug 09 15:45:11.919 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, TerminalConnection to Terminal: IT__919008008 is ACTIVE 8368900: Aug 09 15:45:11.919 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactAccepted received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8368901: Aug 09 15:45:11.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:1054781/6 Type:IAQ) 8368902: Aug 09 15:45:11.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8368903: Aug 09 15:45:11.919 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8368904: Aug 09 15:45:11.919 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008008 8368905: Aug 09 15:45:11.919 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(1054781/6, 919008008) 8368906: Aug 09 15:45:11.919 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008008 contact ID: 1054781/6 8368907: Aug 09 15:45:11.919 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2836 8368908: Aug 09 15:45:11.919 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008008 contact type IAQ session 80000003242 session seq num 0 8368909: Aug 09 15:45:11.919 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:11 CDT 2012 8368910: Aug 09 15:45:11.919 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368911: Aug 09 15:45:11.919 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101718077, resource: 919008008, ESD: -1 Contact Type:IAQ 8368912: Aug 09 15:45:11.919 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101718077, resource: 919008008, ESD: -1 Contact Type:IAQ because resource is a CTI port 8368913: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8368914: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8368915: Aug 09 15:45:11.919 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8368916: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008008, connectionCallID: 101718077, monitoredDeviceDN: 919008008, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008008, callingDeviceID: 3129092854, calledDeviceID: 919008008, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8368917: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8368918: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718077, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008008, answeringDeviceID: 919008008, calledDeviceID: 919008008, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8368919: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8368920: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8368921: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798937 SkillGroupNum=10 } 8368922: Aug 09 15:45:11.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798937 8368923: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8368924: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798937 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368925: Aug 09 15:45:11.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368926: Aug 09 15:45:11.934 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798938 SkillGroupNum=12 } 8368927: Aug 09 15:45:11.934 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798938 8368928: Aug 09 15:45:11.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8368929: Aug 09 15:45:11.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798938 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=2 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:11 CDT 2012 totalCall=47 oldestCallInQueue =12891 handledCallsToday=23 callsAbandoned=22 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17985 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368930: Aug 09 15:45:11.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368931: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798939 SkillGroupNum=13 } 8368932: Aug 09 15:45:11.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798939 8368933: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8368934: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798939 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368935: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368936: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798940 SkillGroupNum=14 } 8368937: Aug 09 15:45:11.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798940 8368938: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8368939: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798940 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368940: Aug 09 15:45:11.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368941: Aug 09 15:45:11.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798941 SkillGroupNum=7 } 8368942: Aug 09 15:45:11.966 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798941 8368943: Aug 09 15:45:11.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8368944: Aug 09 15:45:11.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798941 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368945: Aug 09 15:45:11.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8368946: Aug 09 15:45:12.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8368947: Aug 09 15:45:12.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8368948: Aug 09 15:45:12.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8368949: Aug 09 15:45:12.278 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007240 Executing OutputStep 8368950: Aug 09 15:45:12.278 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007240 OutputStep: myExecute 8368951: Aug 09 15:45:12.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8368952: Aug 09 15:45:12.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8368953: Aug 09 15:45:12.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, CallCtlConnFailed, Inbound call, callctl cause:107, [919008008:Chi_Phones/(P1-JtapiUser_1) GCID=(6,1054781)->ACTIVE]->FAILED 8368954: Aug 09 15:45:12.762 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 185743/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168256] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8368955: Aug 09 15:45:12.762 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2837) from null 8368956: Aug 09 15:45:12.762 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2837,implId=185743/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=null 8368957: Aug 09 15:45:12.762 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactSessionChanged received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8368958: Aug 09 15:45:12.762 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8368959: Aug 09 15:45:12.762 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->OFFERED, CTI Port selected: TP[id=0,implId=919008005,state=IN_USE] 8368960: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2837,implId=185743/1,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8368961: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->OFFERED has 4 current sessions active. 8368962: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185743/1 CallActiveEv [#168260] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 ConnCreatedEv 1234:IPCC_devices [#168261] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 ConnInProgressEv 1234:IPCC_devices [#168262] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 CallCtlConnOfferedEv 1234:IPCC_devices [#168263] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 ConnCreatedEv 3129092854: [#168264] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 ConnConnectedEv 3129092854: [#168265] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 CallCtlConnEstablishedEv 3129092854: [#168266] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 185743/1 ConnCreatedEv 919008005:Chi_Phones [#168267] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8368963: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:CallID: 2837, MediaID: 185743/1 CallCtlConnOfferedEv received for CTI Port: 919008005, lastRedirectedAddress: 1234 8368964: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185743/1 ConnInProgressEv 919008005:Chi_Phones [#168268] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 185743/1 CallCtlConnOfferedEv 919008005:Chi_Phones [#168269] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8368965: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Got (P1-JtapiUser_1) 185743/1 CallObservationEndedEv [#168280] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8368966: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:RP[num=1234], conn=[1234:IPCC_devices/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 185743/1 CallCtlConnDisconnectedEv 1234:IPCC_devices [#168282] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8368967: Aug 09 15:45:12.778 CDT %MIVR-SS_TEL-7-UNK:CallID: 2837, MediaID: 185743/1 Accepting call for CTI Route Point: 1234 on CTI Port: 919008005, ciscoCause=0 8368968: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2837,implId=185743/1,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8368969: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1, TerminalConnection to Terminal: IT__919008005 is RINGING, [919008005:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->ALERTING 8368970: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8368971: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactAttributed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8368972: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2837,implId=185743/1,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8368973: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8368974: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 associated with Task ID: 73000007241 8368975: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8368976: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8368977: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185743/1, 919008005) 8368978: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008005 contact ID: 185743/1 8368979: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns null 8368980: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 185743/1 (16962959) to session 80000003243 8368981: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(185743/1/16962959, 16962959 [185743/1]) 8368982: Aug 09 15:45:12.794 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007241 Executing AcceptStep 8368983: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2837 8368984: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003243 session seq num 0 8368985: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2837 8368986: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008005 contact type IAQ Secondary call ID 185743/1 session 80000003243 session seq num 0 isRedirectFromWF false 8368987: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:12 CDT 2012 8368988: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368989: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 16962959 Contact Type:IAQ 8368990: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008005:false 8368991: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962959, callType: 1, connDeviceID: 919008005, ani: 3129092854, dnis: 1234, dialedNumber: 1234, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8368992: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8368993: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:12 CDT 2012 8368994: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8368995: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962959, calledPartyDisposition: 0, connectionDeviceID: 919008005, ani: 3129092854, dnis: 1234, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8368996: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 16962959, resource: 919008005, ESD: -1 Contact Type:IAQ 8368997: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 16962959 to table 8368998: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8368999: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8369000: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8369001: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8369002: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008005:false 8369003: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008005, connectionCallID: 16962959, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008005, alertingDeviceID: 919008005, callingDeviceID: 3129092854, calledDeviceID: 919008005, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8369004: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8369005: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962959, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008005, alertingDeviceID: 919008005, callingDeviceID: 3129092854, calledDeviceID: 919008005, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 1234, userToUserInfo: null, dialedNumber: 1234, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8369006: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8369007: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8369008: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, TerminalConnection to Terminal: IT__919008005 is ACTIVE 8369009: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactAccepted received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8369010: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:185743/1 Type:IAQ) 8369011: Aug 09 15:45:12.794 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8369012: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8369013: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008005 8369014: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(185743/1, 919008005) 8369015: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008005 contact ID: 185743/1 8369016: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2837 8369017: Aug 09 15:45:12.794 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008005 contact type IAQ session 80000003243 session seq num 0 8369018: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:12 CDT 2012 8369019: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369020: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 16962959, resource: 919008005, ESD: -1 Contact Type:IAQ 8369021: Aug 09 15:45:12.794 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 16962959, resource: 919008005, ESD: -1 Contact Type:IAQ because resource is a CTI port 8369022: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8369023: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8369024: Aug 09 15:45:12.794 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8369025: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008005, connectionCallID: 16962959, monitoredDeviceDN: 919008005, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008005, callingDeviceID: 3129092854, calledDeviceID: 919008005, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8369026: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8369027: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962959, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008005, answeringDeviceID: 919008005, calledDeviceID: 919008005, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8369028: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8369029: Aug 09 15:45:12.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8369030: Aug 09 15:45:13.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8369031: Aug 09 15:45:13.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8369032: Aug 09 15:45:13.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8369033: Aug 09 15:45:13.200 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007241 Executing OutputStep 8369034: Aug 09 15:45:13.200 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007241 OutputStep: myExecute 8369035: Aug 09 15:45:13.325 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8369036: Aug 09 15:45:13.325 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8369037: Aug 09 15:45:13.325 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, CallCtlConnFailed, Inbound call, callctl cause:107, [919008005:Chi_Phones/(P1-JtapiUser_1) GCID=(1,185743)->ACTIVE]->FAILED 8369038: Aug 09 15:45:14.059 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602327, agentID=cangelini } 8369039: Aug 09 15:45:14.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8369040: Aug 09 15:45:14.059 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602327, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369041: Aug 09 15:45:14.059 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369042: Aug 09 15:45:14.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602328, agentID=sbee } 8369043: Aug 09 15:45:14.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8369044: Aug 09 15:45:14.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602328, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369045: Aug 09 15:45:14.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369046: Aug 09 15:45:14.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=493 } 8369047: Aug 09 15:45:14.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8369048: Aug 09 15:45:14.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=493 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8369049: Aug 09 15:45:14.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8369050: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing GetCallContactInfoStep (HandledSessionStep) 8369051: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8369052: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8369053: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing Set Enterprise Call Info 8369054: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Set Enterprise Call Info: Set 1 call variable(s). 8369055: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Set Enterprise Call Info: Set 0 expanded call variable(s). 8369056: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369057: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing GetCallContactInfoStep (HandledSessionStep) 8369058: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8369059: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8369060: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2836 8369061: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003242 session seq num 0 8369062: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718077, newConnectionCallID: 101718077, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8369063: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8369064: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 101718077, newConnectionDeviceIDType: 0, newConnectionCallID: 101718077, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8369065: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8369066: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8369067: Aug 09 15:45:15.169 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007240 Execution of Cache Document Step started. 8369068: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 Get Reporting Statistic: Executing the step ... 8369069: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8369070: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007240 The value of Statistic Variable of Get Reporting Statistics Step is 1 8369071: Aug 09 15:45:15.169 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007240 Executing Create Generated Prompt Step 8369072: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 Get Reporting Statistic: Executing the step ... 8369073: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8369074: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007240 The value of Statistic Variable of Get Reporting Statistics Step is 16 8369075: Aug 09 15:45:15.169 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007240 Executing Create Generated Prompt Step 8369076: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369077: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369078: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: calling rm.allocateResource() for icdContact 101718077 [1054781/6] (2108) for CSQ12 8369079: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(101718077 [1054781/6]) 8369080: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2836 CallID:1054781/6) 8369081: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2836 CallID:1054781/6)) 8369082: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .enqueue(12) 8369083: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .enqueue(12)(Queue ID:857) 8369084: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2836 8369085: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8369086: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Agent cross.allocateRsrc(101718077) 8369087: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369088: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369089: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369090: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007242 Executing GetESDPropertiesStep 8369091: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369092: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007242 Executing InsertContactFIFOStep 8369093: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Agent cross .setWrapupData(1054781/6, null) 8369094: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369095: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369096: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003242 session seq num 0 8369097: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369098: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369099: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369100: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369101: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369102: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369103: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369104: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 101718077, CSQ: 12 Contact Type:IAQ 8369105: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369106: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369107: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 101718077 8369108: Aug 09 15:45:15.169 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369109: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369110: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369111: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369112: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369113: Aug 09 15:45:15.169 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 3 8369114: Aug 09 15:45:15.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369115: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369116: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369117: Aug 09 15:45:15.169 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369118: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8369119: Aug 09 15:45:15.169 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8369120: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718077, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8369121: Aug 09 15:45:15.169 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369122: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369123: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718077, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008008, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8369124: Aug 09 15:45:15.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8369125: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369126: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185744/1 CallObservationEndedEv [#168303] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369127: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369128: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369129: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8369130: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8369131: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369132: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369133: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369134: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369135: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369136: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369137: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369138: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369139: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369140: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369141: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369142: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369143: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369144: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369145: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369146: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369147: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369148: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369149: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369150: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369151: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369152: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactConnectFailed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8369153: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8369154: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369155: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNKNOWN, transfer unsuccessful 8369156: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: new ICD Contact is : 1054781/6 8369157: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008008 .processSessionNotAnsweredMsg (2836, 101718077 [1054781/6]) 8369158: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - called 8369159: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8369160: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2836 8369161: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369162: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8369163: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8369164: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8369165: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8369166: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369167: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369168: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8369169: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369170: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718077, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8369171: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8369172: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8369173: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8369174: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369175: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369176: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369177: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369178: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369179: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369180: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369181: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8369182: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8369183: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369184: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8369185: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369186: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369187: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8369188: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369189: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369190: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369191: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718077 } 8369192: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369193: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369194: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369195: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718077 [1054781/6] 8369196: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 101718077 } 8369197: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369198: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718077 } 8369199: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning 101718077 [1054781/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8369200: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369201: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369202: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369203: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369204: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369205: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369206: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 1054781/6] 8369207: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369208: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369209: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8369210: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Start interrupting the task. 8369211: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369212: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8369213: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369214: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:101718077 [1054781/6] Contact Class:IAQ App Contact Id:2836 8369215: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8369216: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369217: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8369218: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8369219: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369220: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8369221: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369222: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369223: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369224: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369225: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369226: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369227: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369228: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Interrupting the task has been successful. 8369229: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369230: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Just getting the resource for CSQ: 12 8369231: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369232: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369233: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369234: Aug 09 15:45:15.184 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369235: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369236: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369237: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369238: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369239: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369240: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369241: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369242: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185745/1 CallObservationEndedEv [#168304] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369243: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369244: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369245: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8369246: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8369247: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369248: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369249: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369250: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369251: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369252: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369253: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369254: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369255: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369256: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369257: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369258: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369259: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369260: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369261: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369262: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369263: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369264: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369265: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369266: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369267: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369268: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactConnectFailed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8369269: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8369270: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369271: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNKNOWN, transfer unsuccessful 8369272: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008008 .processSessionNotAnsweredMsg (2836, 101718077 [1054781/6]) 8369273: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: new ICD Contact is : 1054781/6 8369274: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - called 8369275: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8369276: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2836 8369277: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369278: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8369279: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8369280: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8369281: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8369282: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369283: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369284: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369285: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8369286: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718077, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8369287: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8369288: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8369289: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8369290: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369291: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369292: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369293: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369294: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369295: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369296: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8369297: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369298: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369299: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8369300: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369301: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8369302: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8369303: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369304: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369305: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369306: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718077 } 8369307: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369308: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369309: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369310: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369311: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718077 } 8369312: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718077 [1054781/6] 8369313: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 101718077 } 8369314: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369315: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369316: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369317: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369318: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning 101718077 [1054781/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8369319: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369320: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369321: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369322: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 1054781/6] 8369323: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369324: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369325: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8369326: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Start interrupting the task. 8369327: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8369328: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369329: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:101718077 [1054781/6] Contact Class:IAQ App Contact Id:2836 8369330: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8369331: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8369332: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369333: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369334: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8369335: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8369336: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369337: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369338: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369339: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369340: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369341: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369342: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369343: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369344: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Interrupting the task has been successful. 8369345: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369346: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Just getting the resource for CSQ: 12 8369347: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369348: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369349: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369350: Aug 09 15:45:15.184 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369351: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369352: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369353: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369354: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369355: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369356: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369357: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369358: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185746/1 CallObservationEndedEv [#168305] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369359: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369360: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369361: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8369362: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8369363: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369364: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369365: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369366: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369367: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369368: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369369: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369370: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369371: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369372: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369373: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369374: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369375: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369376: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369377: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369378: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369379: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369380: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369381: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369382: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369383: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369384: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactConnectFailed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8369385: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8369386: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNKNOWN, transfer unsuccessful 8369387: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369388: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: new ICD Contact is : 1054781/6 8369389: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008008 .processSessionNotAnsweredMsg (2836, 101718077 [1054781/6]) 8369390: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - called 8369391: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8369392: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2836 8369393: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369394: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8369395: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8369396: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8369397: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369398: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8369399: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369400: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369401: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718077, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8369402: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8369403: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8369404: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8369405: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8369406: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369407: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369408: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369409: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369410: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369411: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369412: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8369413: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369414: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369415: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8369416: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369417: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8369418: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8369419: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369420: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369421: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369422: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369423: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718077 } 8369424: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369425: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 101718077 } 8369426: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369427: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718077 } 8369428: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718077 [1054781/6] 8369429: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369430: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369431: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:returning 101718077 [1054781/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8369432: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369433: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369434: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369435: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369436: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369437: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369438: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 1054781/6] 8369439: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369440: Aug 09 15:45:15.184 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369441: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8369442: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Start interrupting the task. 8369443: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8369444: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369445: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:101718077 [1054781/6] Contact Class:IAQ App Contact Id:2836 8369446: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8369447: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369448: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8369449: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369450: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8369451: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369452: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8369453: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369454: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369455: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369456: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369457: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369458: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369459: Aug 09 15:45:15.184 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Interrupting the task has been successful. 8369460: Aug 09 15:45:15.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369461: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369462: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Just getting the resource for CSQ: 12 8369463: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369464: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369465: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369466: Aug 09 15:45:15.184 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369467: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369468: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369469: Aug 09 15:45:15.184 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369470: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369471: Aug 09 15:45:15.184 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369472: Aug 09 15:45:15.184 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369473: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369474: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185747/1 CallObservationEndedEv [#168306] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369475: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369476: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369477: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8369478: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8369479: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369480: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369481: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369482: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369483: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369484: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369485: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369486: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369487: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369488: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369489: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369490: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369491: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369492: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369493: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369494: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369495: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369496: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369497: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369498: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369499: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369500: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactConnectFailed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8369501: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8369502: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNKNOWN, transfer unsuccessful 8369503: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369504: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: new ICD Contact is : 1054781/6 8369505: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008008 .processSessionNotAnsweredMsg (2836, 101718077 [1054781/6]) 8369506: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - called 8369507: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8369508: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2836 8369509: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369510: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8369511: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8369512: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8369513: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8369514: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369515: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369516: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8369517: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369518: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718077, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8369519: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8369520: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8369521: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369522: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8369523: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369524: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369525: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369526: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369527: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369528: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369529: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8369530: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8369531: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369532: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8369533: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369534: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369535: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369536: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369537: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369538: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369539: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8369540: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718077 [1054781/6] 8369541: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369542: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369543: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:returning 101718077 [1054781/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8369544: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 101718077 } 8369545: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369546: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718077 } 8369547: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369548: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369549: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 1054781/6] 8369550: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8369551: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8369552: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:101718077 [1054781/6] Contact Class:IAQ App Contact Id:2836 8369553: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8369554: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8369555: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8369556: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369557: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369558: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369559: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Start interrupting the task. 8369560: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8369561: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369562: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369563: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718077 } 8369564: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369565: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369566: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369567: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369568: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Just getting the resource for CSQ: 12 8369569: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369570: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369571: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Interrupting the task has been successful. 8369572: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369573: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369574: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369575: Aug 09 15:45:15.200 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369576: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369577: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369578: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369579: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369580: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369581: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369582: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369583: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369584: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369585: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369586: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369587: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369588: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369589: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369590: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185748/1 CallObservationEndedEv [#168307] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369591: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369592: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8369593: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8369594: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8369595: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369596: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369597: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369598: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369599: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369600: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369601: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369602: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369603: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369604: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369605: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369606: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369607: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369608: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369609: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369610: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369611: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369612: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369613: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369614: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369615: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12103007, UNKNOWN) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369616: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactConnectFailed received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8369617: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8369618: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369619: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNKNOWN, transfer unsuccessful 8369620: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: new ICD Contact is : 1054781/6 8369621: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is cross in CTIPort 919008008 .processSessionNotAnsweredMsg (2836, 101718077 [1054781/6]) 8369622: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - called 8369623: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8369624: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2836 8369625: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8369626: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8369627: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8369628: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8369629: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8369630: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369631: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8369632: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8369633: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369634: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369635: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:15 CDT 2012 8369636: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369637: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369638: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369639: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 101718077, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8369640: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8369641: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8369642: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8369643: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8369644: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8369645: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8369646: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369647: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8369648: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369649: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8369650: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8369651: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 } to outboundQ 8369652: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8369653: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 101718077 [1054781/6] 8369654: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(cross) 8369655: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369656: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:returning 101718077 [1054781/6] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(cross) 8369657: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 101718077[1054781/6] (2108) 8369658: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369659: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .addAssociatedResource(cross) 8369660: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 101718077, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12103007, divertingDeviceId: 12103007, calledDeviceId: 12103007 to various sockets } 8369661: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8369662: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Ready to interrupt the Application task. [Resource = Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, Selected Esd = 12, Contact = 1054781/6] 8369663: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369664: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8369665: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8369666: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369667: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:101718077 [1054781/6] Contact Class:IAQ App Contact Id:2836 8369668: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8369669: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8369670: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CId: 101718077 } 8369671: Aug 09 15:45:15.200 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8369672: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Start interrupting the task. 8369673: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369674: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 101718077 } 8369675: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8369676: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369677: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 101718077 } 8369678: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8369679: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007, available on ESD: 12 8369680: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8369681: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369682: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Executing SelectResourceStep 8369683: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Task: 73000007240 Interrupting the task has been successful. 8369684: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8369685: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Checking if rsrc allocated 8369686: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369687: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Just getting the resource for CSQ: 12 8369688: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Found available resource 8369689: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369690: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240 SelectResourceStep: Connect option false, return SELECTED branch 8369691: Aug 09 15:45:15.200 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007240 Executing UnholdStep 8369692: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Executing ConnectStep 8369693: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Connecting to resource: cross 8369694: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Performing consult 8369695: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(false) 8369696: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 1054781/6 8369697: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, transfer(12103007, 10000, ACKNOWLEDGED) 8369698: Aug 09 15:45:15.200 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369699: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369700: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8369701: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8369702: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8369703: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8369704: Aug 09 15:45:15.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8369705: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultCallObserver():Received msg from original call Interrupted 8369706: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2836 MediaId:1054781/6 Task:73000007240, ConsultEvent= (P1-JtapiUser_1) 185749/1 CallObservationEndedEv [#168308] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8369707: Aug 09 15:45:15.200 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2836 MediaId:1054781/6 Task:73000007240 8369708: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369709: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Fatal error in consult transfer - aborting call 8369710: Aug 09 15:45:15.200 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 1054781/6 8369711: Aug 09 15:45:15.200 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007240Connect Step: Clear handler for RsrcUnavailableInterruption 8369712: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545111903,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008]],Task id=73000007240,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369713: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8369714: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369715: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8369716: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369717: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369718: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369719: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369720: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369721: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369722: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369723: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369724: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369725: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369726: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369727: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369728: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369729: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369730: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369731: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369732: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369733: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369734: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369735: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8369736: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369737: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8369738: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369739: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369740: Aug 09 15:45:15.200 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369741: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369742: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369743: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369744: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369745: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369746: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369747: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369748: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369749: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369750: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369751: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369752: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369753: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369754: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369755: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369756: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369757: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369758: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007240,Contact id=2836,Contact implementation id=1054781/6,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369759: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2836, Channel id: 5, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8369760: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369761: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8369762: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369763: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369764: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369765: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369766: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369767: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369768: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369769: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369770: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369771: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369772: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369773: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369774: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369775: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369776: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369777: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369778: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369779: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369780: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369781: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8369782: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8369783: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8369784: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8369785: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8369786: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8369787: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369788: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369789: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369790: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369791: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369792: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369793: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369794: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369795: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369796: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369797: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369798: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369799: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369800: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369801: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369802: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369803: Aug 09 15:45:15.216 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369804: Aug 09 15:45:15.216 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369805: Aug 09 15:45:15.216 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8369806: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing GetCallContactInfoStep (HandledSessionStep) 8369807: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8369808: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8369809: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing Set Enterprise Call Info 8369810: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Set Enterprise Call Info: Set 1 call variable(s). 8369811: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Set Enterprise Call Info: Set 0 expanded call variable(s). 8369812: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing GetCallContactInfoStep (HandledSessionStep) 8369813: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8369814: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 1234 8369815: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8369816: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2837 8369817: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003243 session seq num 0 8369818: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962959, newConnectionCallID: 16962959, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8369819: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8369820: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 16962959, newConnectionDeviceIDType: 0, newConnectionCallID: 16962959, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8369821: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8369822: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8369823: Aug 09 15:45:16.091 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007241 Execution of Cache Document Step started. 8369824: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Executing the step ... 8369825: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8369826: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007241 The value of Statistic Variable of Get Reporting Statistics Step is 1 8369827: Aug 09 15:45:16.091 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007241 Executing Create Generated Prompt Step 8369828: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Executing the step ... 8369829: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8369830: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007241 The value of Statistic Variable of Get Reporting Statistics Step is 17 8369831: Aug 09 15:45:16.091 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007241 Executing Create Generated Prompt Step 8369832: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8369833: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8369834: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: calling rm.allocateResource() for icdContact 16962959 [185743/1] (2109) for CSQ12 8369835: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(16962959 [185743/1]) 8369836: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2837 CallID:185743/1) 8369837: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2837 CallID:185743/1)) 8369838: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .enqueue(12) 8369839: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .enqueue(12)(Queue ID:858) 8369840: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2837 8369841: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:Cannot allocate an available resource b/c none is present in IT_Global 8369842: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8369843: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: No resource available 8369844: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Queue selected, returning QUEUED branch 8369845: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Executing the step ... 8369846: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007243 Executing GetESDPropertiesStep 8369847: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Current Wait Duration, and IT_Global 8369848: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007243 Executing InsertContactFIFOStep 8369849: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007241 The value of Statistic Variable of Get Reporting Statistics Step is 0 8369850: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE 8369851: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Executing the step ... 8369852: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Logged-In Resources, and IT_Global 8369853: Aug 09 15:45:16.091 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003243 session seq num 0 8369854: Aug 09 15:45:16.091 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007241 The value of Statistic Variable of Get Reporting Statistics Step is 4 8369855: Aug 09 15:45:16.091 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8369856: Aug 09 15:45:16.091 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:16 CDT 2012 8369857: Aug 09 15:45:16.091 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007241 Executing GetDigitStringStep (ParseInputStep) 8369858: Aug 09 15:45:16.091 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8369859: Aug 09 15:45:16.091 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007241 GetDigitStringStep (ParseInputStep): myExecute 8369860: Aug 09 15:45:16.091 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 16962959, CSQ: 12 Contact Type:IAQ 8369861: Aug 09 15:45:16.091 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 16962959 8369862: Aug 09 15:45:16.091 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 4 8369863: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8369864: Aug 09 15:45:16.091 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1234:true 8369865: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962959, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 1234 } to outboundQ 8369866: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8369867: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962959, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008005, queueDeviceID: 12, calledDeviceID: 1234, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8369868: Aug 09 15:45:16.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8369869: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:Undefined user or system prompt: Name=C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=en_US,Exception=com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_US\C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav' 8369870: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_US\C:\Program Files\wfavvid\Prompts\IT_Support\OutagePrompt.wav' 8369871: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2192) 8369872: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463) 8369873: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438) 8369874: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8369875: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8369876: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169) 8369877: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165) 8369878: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playCompositePrompt(CMTDialogImpl.java:140) 8369879: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playInitialPrompt(CMTDialogImpl.java:110) 8369880: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playPrompt(CMTDialogImpl.java:92) 8369881: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl.dialogLoop(CMTSimpleDigitStringDialogImpl.java:184) 8369882: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleDigitStringDialogImpl.run(CMTSimpleDigitStringDialogImpl.java:145) 8369883: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7713) 8369884: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7516) 8369885: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632) 8369886: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.ParseInputStep.myExecute(ParseInputStep.java:414) 8369887: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.ParseInputStep.execute(ParseInputStep.java:267) 8369888: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8369889: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8369890: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8369891: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8369892: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8369893: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8369894: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8369895: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8369896: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8369897: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8369898: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8369899: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369900: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369901: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369902: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8369903: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8369904: Aug 09 15:45:16.091 CDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369905: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369906: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369907: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369908: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369909: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8369910: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8369911: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8369912: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8369913: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8369914: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8369915: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8369916: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8369917: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8369918: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369919: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369920: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369921: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8369922: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369923: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369924: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369925: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369926: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369927: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8369928: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8369929: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8369930: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8369931: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8369932: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8369933: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8369934: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8369935: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8369936: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369937: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369938: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369939: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8369940: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369941: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369942: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369943: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369944: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369945: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8369946: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8369947: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8369948: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8369949: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8369950: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8369951: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8369952: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8369953: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8369954: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369955: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369956: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369957: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8369958: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369959: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369960: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369961: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369962: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369963: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8369964: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8369965: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8369966: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8369967: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8369968: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8369969: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8369970: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8369971: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8369972: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369973: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369974: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369975: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8369976: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369977: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369978: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369979: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369980: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369981: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8369982: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8369983: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8369984: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8369985: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8369986: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8369987: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8369988: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8369989: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8369990: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8369991: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8369992: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8369993: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8369994: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8369995: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369996: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8369997: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8369998: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8369999: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8370000: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8370001: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8370002: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8370003: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8370004: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8370005: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8370006: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8370007: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8370008: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370009: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370010: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370011: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8370012: Aug 09 15:45:16.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370013: Aug 09 15:45:17.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1112 } 8370014: Aug 09 15:45:17.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8370015: Aug 09 15:45:17.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1112 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8370016: Aug 09 15:45:17.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8370017: Aug 09 15:45:20.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54233 } 8370018: Aug 09 15:45:20.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8370019: Aug 09 15:45:20.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54233 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8370020: Aug 09 15:45:20.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8370021: Aug 09 15:45:21.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=645 } 8370022: Aug 09 15:45:21.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8370023: Aug 09 15:45:21.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=645 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8370024: Aug 09 15:45:21.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8370025: Aug 09 15:45:21.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602329, agentID=mfoltz } 8370026: Aug 09 15:45:21.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8370027: Aug 09 15:45:21.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602329, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370028: Aug 09 15:45:21.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370029: Aug 09 15:45:21.981 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798942 SkillGroupNum=10 } 8370030: Aug 09 15:45:21.981 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798942 8370031: Aug 09 15:45:21.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8370032: Aug 09 15:45:21.981 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798942 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370033: Aug 09 15:45:21.981 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370034: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798943 SkillGroupNum=12 } 8370035: Aug 09 15:45:21.997 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798943 8370036: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8370037: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798943 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=4 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:21 CDT 2012 totalCall=49 oldestCallInQueue =22954 handledCallsToday=23 callsAbandoned=22 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=17985 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370038: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370039: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798944 SkillGroupNum=13 } 8370040: Aug 09 15:45:21.997 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798944 8370041: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8370042: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798944 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370043: Aug 09 15:45:21.997 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370044: Aug 09 15:45:22.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798945 SkillGroupNum=14 } 8370045: Aug 09 15:45:22.013 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798945 8370046: Aug 09 15:45:22.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8370047: Aug 09 15:45:22.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798945 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=0 unAvailableAgents=1 inWorkAgents=0 selectedAgents=3 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370048: Aug 09 15:45:22.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370049: Aug 09 15:45:22.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798946 SkillGroupNum=7 } 8370050: Aug 09 15:45:22.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798946 8370051: Aug 09 15:45:22.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8370052: Aug 09 15:45:22.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798946 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370053: Aug 09 15:45:22.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370054: Aug 09 15:45:23.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798947 } 8370055: Aug 09 15:45:23.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8370056: Aug 09 15:45:23.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798947 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370057: Aug 09 15:45:23.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370058: Aug 09 15:45:24.294 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602330, agentID=cangelini } 8370059: Aug 09 15:45:24.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8370060: Aug 09 15:45:24.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602330, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370061: Aug 09 15:45:24.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370062: Aug 09 15:45:24.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602331, agentID=sbee } 8370063: Aug 09 15:45:24.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8370064: Aug 09 15:45:24.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602331, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370065: Aug 09 15:45:24.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370066: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 gets TermConnDroppedEv, meta code:132, cause code:100 8370067: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, TerminalConnection to Terminal: IT__919008006 is DROPPED, 1054780/6 8370068: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8370069: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 is (re)added to call session mapping in Session[id=001-0x12a05f2c9c,parent=null,active=true,state=SESSION_IN_USE,time=1344545095731] 8370070: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2834 : ContactAborted received for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8370071: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8370072: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:1054780/6 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8370073: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2834,implId=1054780/6,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007233,session=80000003228,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008006] 8370074: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8370075: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233, released TP[type=Cisco CTI Port,id=6,implId=919008006,active=false,state=IDLE] from 1234, and releasing udpPort 28384 8370076: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(1054780/6) removing resource 919008006 8370077: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008006 8370078: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8370079: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(919008006) 8370080: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .dequeueAll(CONTACT_ABORTED) 8370081: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2834 8370082: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8370083: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008006 contact type IAQ session 80000003228 session seq num 0 8370084: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:rsrc is:ejcook in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2834, iefSourceContact is 101718076 [1054780/6] (2106) 8370085: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(101718076 [1054780/6]) 8370086: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2834 8370087: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054780/6 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8370088: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003228 session seq num 0 8370089: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:45:26 CDT 2012 8370090: Aug 09 15:45:26.263 CDT %MIVR-SS_TEL-7-UNK:CallID:2834 MediaId:1054780/6 Task:73000007233 com.cisco.jtapi.TermObservationEndedEvImpl received 8370091: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054780/6) returns 101718076 [1054780/6] 8370092: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370093: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2834 8370094: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718076, resource: 919008006 Contact Type:IAQ 8370095: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .removeConnectedResource(ejcook) 8370096: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718076, resource: 919008006 Contact Type:IAQ because resource is a CTI port 8370097: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:1054780/6 8370098: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003228 .getParent() is null contactId= 2834 8370099: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008006, connectionCallID: 101718076, monitoredDeviceDN: 919008006, releasingDeviceID: 919008006, releasingDeviceType: 73 } to outboundQ 8370100: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setAllocatedResource(null) 8370101: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8370102: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054780/6) 8370103: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:45:26 CDT 2012 8370104: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370105: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718076, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008006, releasingDeviceID: 919008006 to various sockets } 8370106: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370107: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003228, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8370108: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718076, resource: ejcook Contact Type:PRIMARY CONSULT 8370109: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8370110: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8370111: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2834 8370112: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370113: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718076, resource: ejcook Contact Type:PRIMARY CONSULT because contact type is not applicable 8370114: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8370115: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8370116: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370117: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 101718076 } 8370118: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370119: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370120: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370121: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 101718076, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255, releasingDeviceType: 76 } to outboundQ 8370122: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8370123: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054780/6] 101718076 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003228 session seq num 0 8370124: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370125: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 1054780/6 8370126: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:45:26 CDT 2012 8370127: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8370128: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370129: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370130: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370131: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718076, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255 to various sockets } 8370132: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718076 Contact Type:IAQ 8370133: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370134: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718076 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8370135: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370136: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370137: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370138: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8370139: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370140: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370141: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8370142: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370143: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370144: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 101718076 } 8370145: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370146: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370147: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370148: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:16962946 8370149: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370150: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101718076, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8370151: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370152: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370153: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370154: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370155: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .sessionCancelledExecuted 8370156: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370157: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370158: Aug 09 15:45:26.263 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718076[1054780/6] (2106) .setProcessSessionCancelledExecuted(true) 8370159: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8370160: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370161: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370162: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718076 } to outboundQ 8370163: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370164: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370165: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718076, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8370166: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370167: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1b3a3a at Thu Aug 09 15:45:26 CDT 2012 8370168: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370169: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370170: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718076 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370171: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8370172: Aug 09 15:45:26.263 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370173: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718076 Contact Type:IAQ 8370174: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 101718076 } 8370175: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 101718076 ConfToRPData size is 0 8370176: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8370177: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370178: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718076, connectionDeviceID: to various sockets } 8370179: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370180: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370181: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8370182: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370183: Aug 09 15:45:26.263 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718076 removed from table 8370184: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718076 } 8370185: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718076 } 8370186: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370187: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 101718076 } 8370188: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370189: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370190: Aug 09 15:45:26.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370191: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370192: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370193: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370194: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370195: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370196: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370197: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370198: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370199: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370200: Aug 09 15:45:26.278 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370201: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370202: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370203: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370204: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370205: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370206: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370207: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370208: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185750/1 CallObservationEndedEv [#168316] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370209: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370210: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370211: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8370212: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8370213: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370214: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370215: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370216: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370217: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370218: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370219: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370220: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370221: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370222: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370223: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370224: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370225: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370226: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370227: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370228: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370229: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370230: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370231: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370232: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370233: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370234: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactConnectFailed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8370235: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8370236: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370237: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNKNOWN, transfer unsuccessful 8370238: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008005 .processSessionNotAnsweredMsg (2837, 16962959 [185743/1]) 8370239: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: new ICD Contact is : 185743/1 8370240: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - called 8370241: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8370242: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2837 8370243: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370244: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8370245: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8370246: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8370247: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8370248: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:26 CDT 2012 8370249: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370250: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370251: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370252: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962959, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8370253: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8370254: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8370255: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370256: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370257: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370258: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370259: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370260: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370261: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370262: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370263: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8370264: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8370265: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8370266: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8370267: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370268: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370269: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370270: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8370271: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370272: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370273: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370274: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370275: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962959 } 8370276: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370277: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370278: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370279: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962959 } 8370280: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370281: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 16962959 } 8370282: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370283: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370284: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370285: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370286: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370287: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370288: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370289: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370290: Aug 09 15:45:26.278 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370291: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8370292: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370293: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370294: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8370295: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370296: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370297: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8370298: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370299: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370300: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370301: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370302: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370303: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370304: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370305: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370306: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370307: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370308: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370309: Aug 09 15:45:26.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370310: Aug 09 15:45:26.278 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370311: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370312: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370313: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370314: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370315: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370316: Aug 09 15:45:26.278 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370317: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370318: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370319: Aug 09 15:45:26.278 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370320: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370321: Aug 09 15:45:26.278 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370322: Aug 09 15:45:26.278 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370323: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370324: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185751/1 CallObservationEndedEv [#168317] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370325: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370326: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370327: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8370328: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8370329: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370330: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370331: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370332: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370333: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370334: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370335: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370336: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370337: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370338: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370339: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370340: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370341: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370342: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370343: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370344: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370345: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370346: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370347: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370348: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370349: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370350: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactConnectFailed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8370351: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8370352: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNKNOWN, transfer unsuccessful 8370353: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370354: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: new ICD Contact is : 185743/1 8370355: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008005 .processSessionNotAnsweredMsg (2837, 16962959 [185743/1]) 8370356: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - called 8370357: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8370358: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2837 8370359: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370360: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8370361: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8370362: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8370363: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8370364: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:26 CDT 2012 8370365: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370366: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370367: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370368: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962959, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8370369: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8370370: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8370371: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370372: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370373: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370374: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370375: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370376: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370377: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370378: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8370379: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370380: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8370381: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8370382: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370383: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8370384: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8370385: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370386: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370387: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370388: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370389: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962959 } 8370390: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370391: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962959 } 8370392: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370393: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370394: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370395: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 16962959 } 8370396: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370397: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370398: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370399: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370400: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370401: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370402: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370403: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370404: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370405: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370406: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370407: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8370408: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370409: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370410: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8370411: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370412: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370413: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8370414: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370415: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370416: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370417: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370418: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370419: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370420: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370421: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370422: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370423: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370424: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370425: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370426: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370427: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370428: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370429: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370430: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370431: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370432: Aug 09 15:45:26.294 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370433: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370434: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370435: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370436: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370437: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370438: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370439: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370440: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185752/1 CallObservationEndedEv [#168318] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370441: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370442: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370443: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8370444: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8370445: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370446: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370447: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370448: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370449: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370450: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370451: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370452: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370453: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370454: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370455: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370456: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370457: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370458: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370459: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370460: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370461: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370462: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370463: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370464: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370465: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370466: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactConnectFailed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8370467: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8370468: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370469: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNKNOWN, transfer unsuccessful 8370470: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008005 .processSessionNotAnsweredMsg (2837, 16962959 [185743/1]) 8370471: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: new ICD Contact is : 185743/1 8370472: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8370473: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - called 8370474: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2837 8370475: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370476: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8370477: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8370478: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8370479: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8370480: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370481: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:26 CDT 2012 8370482: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370483: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370484: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8370485: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962959, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8370486: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370487: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8370488: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370489: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370490: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370491: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370492: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370493: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370494: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8370495: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370496: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8370497: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370498: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8370499: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370500: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8370501: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370502: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370503: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8370504: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370505: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370506: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370507: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370508: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370509: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370510: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962959 } 8370511: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370512: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370513: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 16962959 } 8370514: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370515: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962959 } 8370516: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370517: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370518: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370519: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370520: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370521: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8370522: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370523: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370524: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370525: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8370526: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370527: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370528: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8370529: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370530: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370531: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370532: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370533: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370534: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370535: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370536: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370537: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370538: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370539: Aug 09 15:45:26.294 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370540: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370541: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370542: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370543: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370544: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370545: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370546: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370547: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370548: Aug 09 15:45:26.294 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370549: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370550: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370551: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370552: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370553: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370554: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370555: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370556: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185753/1 CallObservationEndedEv [#168319] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370557: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370558: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370559: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8370560: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8370561: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370562: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370563: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370564: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370565: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370566: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370567: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370568: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370569: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370570: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370571: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370572: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370573: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370574: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370575: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370576: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370577: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370578: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370579: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370580: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370581: Aug 09 15:45:26.294 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370582: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactConnectFailed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8370583: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8370584: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370585: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNKNOWN, transfer unsuccessful 8370586: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008005 .processSessionNotAnsweredMsg (2837, 16962959 [185743/1]) 8370587: Aug 09 15:45:26.294 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: new ICD Contact is : 185743/1 8370588: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8370589: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - called 8370590: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2837 8370591: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370592: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8370593: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8370594: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8370595: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8370596: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:26 CDT 2012 8370597: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370598: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370599: Aug 09 15:45:26.294 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370600: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962959, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8370601: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8370602: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8370603: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370604: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370605: Aug 09 15:45:26.294 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370606: Aug 09 15:45:26.294 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370607: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370608: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370609: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370610: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370611: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8370612: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8370613: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8370614: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8370615: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370616: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370617: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370618: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8370619: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370620: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370621: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370622: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370623: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370624: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962959 } 8370625: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370626: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962959 } 8370627: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370628: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370629: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370630: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370631: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370632: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 16962959 } 8370633: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370634: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370635: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370636: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8370637: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370638: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370639: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370640: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8370641: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370642: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8370643: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370644: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370645: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370646: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370647: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370648: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370649: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370650: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370651: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370652: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370653: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370654: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370655: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370656: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370657: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370658: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370659: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370660: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370661: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370662: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370663: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370664: Aug 09 15:45:26.310 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370665: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370666: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370667: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370668: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370669: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370670: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370671: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370672: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185754/1 CallObservationEndedEv [#168320] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370673: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370674: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION:com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls. 8370675: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.jtapi.CallImpl.consultWithoutMedia(CTQF) 8370676: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7298) 8370677: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370678: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370679: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370680: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370681: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370682: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370683: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370684: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370685: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370686: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370687: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370688: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370689: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370690: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370691: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370692: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370693: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370694: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370695: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370696: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370697: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(12101255, UNKNOWN) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370698: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactConnectFailed received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8370699: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionNotAnsweredMsg 8370700: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370701: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNKNOWN. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNKNOWN, transfer unsuccessful 8370702: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:The Resource to which the transfer failed is ejcook in CTIPort 919008005 .processSessionNotAnsweredMsg (2837, 16962959 [185743/1]) 8370703: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: new ICD Contact is : 185743/1 8370704: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_OTHER) 8370705: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - called 8370706: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactNotAnsweredEventReqMsg Contact2837 8370707: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8370708: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactNotAnsweredEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8370709: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8370710: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8370711: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8370712: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370713: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactNotAnsweredEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:26 CDT 2012 8370714: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8370715: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370716: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_ALLOCATED) from QUEUED_WAITING 8370717: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered - contact: 16962959, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8370718: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370719: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:contactNotAnswered event being ignored by ICD_RTDM 8370720: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370721: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8370722: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370723: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370724: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370725: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370726: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8370727: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8370728: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DIVERTED_EVENT: Socket:Socket: null monitoredDeviceDN:null, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 } to outboundQ 8370729: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8370730: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8370731: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8370732: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370733: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8370734: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DIVERTED_EVENT, monitorId: 0, peripheralId: 1, peripheralType: 21, connectionDeviceIdType: 0, connectionCallId: 16962959, serviceNumber: 6, serviceId: -1, divertingDeviceType: 76, calledDeviceType: 76, localConnectionState: 6, eventCause: 10, connectionDeviceId: 12101255, divertingDeviceId: 12101255, calledDeviceId: 12101255 to various sockets } 8370735: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8370736: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8370737: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8370738: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning 16962959 [185743/1] 8370739: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CId: 16962959 } 8370740: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370741: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(ejcook) 8370742: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CId: 16962959 } 8370743: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:returning 16962959 [185743/1] CSQ:Name:IT_Global ID:12 from ContactMgr.offerResource(ejcook) 8370744: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DIVERTED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CId: 16962959 } 8370745: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 16962959[185743/1] (2109) 8370746: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370747: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .addAssociatedResource(ejcook) 8370748: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8370749: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370750: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Ready to interrupt the Application task. [Resource = Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, Selected Esd = 12, Contact = 185743/1] 8370751: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8370752: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370753: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8370754: Aug 09 15:45:26.310 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8370755: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370756: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Start interrupting the task. 8370757: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8370758: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8370759: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:16962959 [185743/1] Contact Class:IAQ App Contact Id:2837 8370760: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .waitUntilProcessSessionCancelledHasExecuted - unblocked 8370761: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8370762: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8370763: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370764: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8370765: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: 8370766: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: 8370767: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: 8370768: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Interrupting SelectResourceStep with: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370769: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8370770: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8370771: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Clearing interruption: Resource Available Interruption: Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255, available on ESD: 12 8370772: Aug 09 15:45:26.310 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8370773: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Executing SelectResourceStep 8370774: Aug 09 15:45:26.310 CDT %MIVR-SS_RM-7-UNK:Task: 73000007241 Interrupting the task has been successful. 8370775: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Checking if rsrc allocated 8370776: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Just getting the resource for CSQ: 12 8370777: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Found available resource 8370778: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370779: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241 SelectResourceStep: Connect option false, return SELECTED branch 8370780: Aug 09 15:45:26.310 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007241 Executing UnholdStep 8370781: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Executing ConnectStep 8370782: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Connecting to resource: ejcook 8370783: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Performing consult 8370784: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(false) 8370785: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 185743/1 8370786: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, transfer(12101255, 10000, ACKNOWLEDGED) 8370787: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, ConsultCallObserver():Received msg from original call Interrupted 8370788: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2837 MediaId:185743/1 Task:73000007241, ConsultEvent= (P1-JtapiUser_1) 185755/1 CallObservationEndedEv [#168321] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8370789: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-3-MULT_XFER_FAIL:Multiple transfer failures: All Call ids=CallID:2837 MediaId:185743/1 Task:73000007241 8370790: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Failed to consult transfer for this reason: UNCAUGHT_EXCEPTION. Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370791: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Fatal error in consult transfer - aborting call 8370792: Aug 09 15:45:26.310 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 185743/1 8370793: Aug 09 15:45:26.310 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007241Connect Step: Clear handler for RsrcUnavailableInterruption 8370794: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],Application Trigger=ContactApplicationTrigger[time=1344545112794,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:41:00 CDT 2011,recordId=219,desc=Cisco JTAPI Trigger,name=1234,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=1234,cmDeviceName=Huron_IT_Port,cmDeviceInvalid=false,cmDescription=Huron_IT_Port,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005]],Task id=73000007241,Task Class=class com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370795: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8370796: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370797: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8370798: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370799: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370800: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370801: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370802: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370803: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370804: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370805: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370806: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370807: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370808: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370809: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370810: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370811: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370812: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370813: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370814: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370815: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370816: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370817: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: nested stack trace is: 8370818: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370819: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8370820: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370821: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370822: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370823: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370824: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370825: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370826: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370827: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370828: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370829: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370830: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370831: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370832: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370833: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370834: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370835: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370836: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370837: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370838: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370839: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370840: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting contact: Application=Huron_IT,Task id=73000007241,Contact id=2837,Contact implementation id=185743/1,Contact Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370841: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION:com.cisco.channel.ChannelExecutionException: Contact id: 2837, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures; nested exception is: 8370842: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370843: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3717) 8370844: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370845: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370846: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370847: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370848: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370849: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370850: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370851: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370852: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370853: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370854: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370855: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370856: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370857: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370858: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370859: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370860: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370861: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370862: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370863: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: nested stack trace is: 8370864: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: com.cisco.wfapi.WFExecutionException: Too many transfer failures 8370865: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port$InCallObserverImpl.transfer(TAPIPortGroup.java:7317) 8370866: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$Port.connect(TAPIPortGroup.java:3688) 8370867: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:346) 8370868: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wf.steps.iaq.ConnectStep.execute(ConnectStep.java:173) 8370869: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8370870: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8370871: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8370872: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8370873: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8370874: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8370875: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8370876: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8370877: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8370878: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8370879: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8370880: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370881: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370882: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370883: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8370884: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8370885: Aug 09 15:45:26.310 CDT %MIVR-APP_MGR-6-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370886: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(UNRECOV_ERROR) JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370887: Aug 09 15:45:26.310 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, Applying audio treatment: UNRECOV_ERROR to JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8370888: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=AgentStateDetail X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370889: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370890: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8370891: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8370892: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8370893: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8370894: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8370895: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8370896: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8370897: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8370898: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8370899: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8370900: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8370901: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370902: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370903: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370904: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8370905: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370906: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370907: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370908: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8370909: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8370910: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8370911: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8370912: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8370913: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8370914: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8370915: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8370916: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8370917: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8370918: Aug 09 15:45:27.122 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8370919: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370920: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370921: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370922: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8370923: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370924: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370925: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370926: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8370927: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8370928: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8370929: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8370930: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8370931: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8370932: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8370933: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8370934: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8370935: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8370936: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8370937: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370938: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370939: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370940: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8370941: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370942: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-HISTORICAL_DB_WRITE_FAILED:Error in writing into DB: Table=Nested: X/OPEN error=23000 vendor error=2627,Exception=java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370943: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION:java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_AgentStatusDetail'. Cannot insert duplicate key in object 'AgentStateDetail'. 8370944: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 8370945: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 8370946: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 8370947: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 8370948: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525) 8370949: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487) 8370950: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:664) 8370951: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1120) 8370952: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1073) 8370953: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.SimpleInsertStatement.execute(InsertStatement.java:370) 8370954: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.reporting.RunnableRecord.run(RunnableRecord.java:98) 8370955: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8370956: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8370957: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8370958: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.QueuedExecutor$RunLoop.run(QueuedExecutor.java:137) 8370959: Aug 09 15:45:27.138 CDT %MIVR-HR_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8370960: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 gets TermConnDroppedEv, meta code:132, cause code:100 8370961: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, TerminalConnection to Terminal: IT__919008009 is DROPPED, 185730/1 8370962: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2835,implId=185730/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8370963: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 is (re)added to call session mapping in Session[id=001-0x12a05f2c9d,parent=null,active=true,state=SESSION_IN_USE,time=1344545096606] 8370964: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2835 : ContactAborted received for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8370965: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8370966: Aug 09 15:45:27.153 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:185730/1 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8370967: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2835,implId=185730/1,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007234,session=80000003229,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008009] 8370968: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8370969: Aug 09 15:45:27.153 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234, released TP[type=Cisco CTI Port,id=1,implId=919008009,active=false,state=IDLE] from 1234, and releasing udpPort 28388 8370970: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(185730/1) removing resource 919008009 8370971: Aug 09 15:45:27.153 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008009 8370972: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8370973: Aug 09 15:45:27.153 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(919008009) 8370974: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .dequeueAll(CONTACT_ABORTED) 8370975: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2835 8370976: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8370977: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008009 contact type IAQ session 80000003229 session seq num 0 8370978: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:rsrc is:jcarls in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2835, iefSourceContact is 16962946 [185730/1] (2107) 8370979: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(16962946 [185730/1]) 8370980: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2835 8370981: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185730/1 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8370982: Aug 09 15:45:27.169 CDT %MIVR-SS_TEL-7-UNK:CallID:2835 MediaId:185730/1 Task:73000007234 com.cisco.jtapi.TermObservationEndedEvImpl received 8370983: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:27 CDT 2012 8370984: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT session 80000003229 session seq num 0 8370985: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370986: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185730/1) returns 16962946 [185730/1] 8370987: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962946, resource: 919008009 Contact Type:IAQ 8370988: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2835 8370989: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962946, resource: 919008009 Contact Type:IAQ because resource is a CTI port 8370990: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .removeConnectedResource(jcarls) 8370991: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008009, connectionCallID: 16962946, monitoredDeviceDN: 919008009, releasingDeviceID: 919008009, releasingDeviceType: 73 } to outboundQ 8370992: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .removeAssociatedContact(Contact:185730/1 8370993: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003229 .getParent() is null contactId= 2835 8370994: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8370995: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:27 CDT 2012 8370996: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setAllocatedResource(null) 8370997: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8370998: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962946, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008009, releasingDeviceID: 919008009 to various sockets } 8370999: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(185730/1) 8371000: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962946, resource: jcarls Contact Type:PRIMARY CONSULT 8371001: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962946, resource: jcarls Contact Type:PRIMARY CONSULT because contact type is not applicable 8371002: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8371003: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8371004: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8371005: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 16962946 } 8371006: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003229, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8371007: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, connectionCallID: 16962946, monitoredDeviceDN: 12102652, releasingDeviceID: 12102652, releasingDeviceType: 76 } to outboundQ 8371008: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8371009: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8371010: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:AVAILABLE Old State:RESERVED Reason code:0 8371011: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8371012: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2835 8371013: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:27 CDT 2012 8371014: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962946, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12102652, releasingDeviceID: 12102652 to various sockets } 8371015: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371016: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8371017: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962946 Contact Type:IAQ 8371018: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371019: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962946 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8371020: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 16962946 } 8371021: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371022: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371023: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8371024: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185730/1] 16962946 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003229 session seq num 0 8371025: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371026: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8371027: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 185730/1 8371028: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371029: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8371030: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371031: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371032: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371033: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:101718077 8371034: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371035: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: AVAILABLE 8371036: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8371037: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 16962946, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8371038: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8371039: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(jcarls) 8371040: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8371041: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:jcarls) 8371042: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371043: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371044: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8371045: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371046: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962946, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8371047: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962946 } to outboundQ 8371048: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(jcarls) because there are no waiting contacts 8371049: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at fc894c at Thu Aug 09 15:45:27 CDT 2012 8371050: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962946 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371051: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962946 Contact Type:IAQ 8371052: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371053: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 16962946 ConfToRPData size is 0 8371054: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371055: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371056: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8371057: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371058: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007244 Executing GetESDPropertiesStep 8371059: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8371060: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371061: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007244 Executing InsertRsrcLongestAvailable 8371062: Aug 09 15:45:27.169 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962946 removed from table 8371063: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8371064: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371065: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007245 Executing GetESDPropertiesStep 8371066: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007245 Executing InsertRsrcLongestAvailable 8371067: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962946, connectionDeviceID: to various sockets } 8371068: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 16962946 } 8371069: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371070: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962946 } 8371071: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962946 } 8371072: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371073: Aug 09 15:45:27.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 16962946 } 8371074: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007246 Executing GetESDPropertiesStep 8371075: Aug 09 15:45:27.169 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007246 Executing InsertRsrcLongestAvailable 8371076: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .sessionCancelledExecuted 8371077: Aug 09 15:45:27.169 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962946[185730/1] (2107) .setProcessSessionCancelledExecuted(true) 8371078: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts: 8371079: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:false 8371080: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland jcarls Order:12) 8371081: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago jcarls Order:12) 8371082: Aug 09 15:45:27.169 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global jcarls Order:12) 8371083: Aug 09 15:45:28.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602332 } 8371084: Aug 09 15:45:28.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371085: Aug 09 15:45:28.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602332 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371086: Aug 09 15:45:28.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371087: Aug 09 15:45:30.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=438 } 8371088: Aug 09 15:45:30.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371089: Aug 09 15:45:30.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=438 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371090: Aug 09 15:45:30.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371091: Aug 09 15:45:31.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602333, agentID=mfoltz } 8371092: Aug 09 15:45:31.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371093: Aug 09 15:45:31.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602333, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371094: Aug 09 15:45:31.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371095: Aug 09 15:45:32.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798948 SkillGroupNum=10 } 8371096: Aug 09 15:45:32.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798948 8371097: Aug 09 15:45:32.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371098: Aug 09 15:45:32.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798948 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371099: Aug 09 15:45:32.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371100: Aug 09 15:45:32.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798949 SkillGroupNum=12 } 8371101: Aug 09 15:45:32.044 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798949 8371102: Aug 09 15:45:32.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371103: Aug 09 15:45:32.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798949 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=2 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:32 CDT 2012 totalCall=49 oldestCallInQueue =16875 handledCallsToday=23 callsAbandoned=24 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18377 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371104: Aug 09 15:45:32.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371105: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798950 SkillGroupNum=13 } 8371106: Aug 09 15:45:32.060 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798950 8371107: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371108: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798950 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371109: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371110: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798951 SkillGroupNum=14 } 8371111: Aug 09 15:45:32.060 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798951 8371112: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371113: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798951 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371114: Aug 09 15:45:32.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371115: Aug 09 15:45:32.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798952 SkillGroupNum=7 } 8371116: Aug 09 15:45:32.075 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798952 8371117: Aug 09 15:45:32.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371118: Aug 09 15:45:32.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798952 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371119: Aug 09 15:45:32.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371120: Aug 09 15:45:34.575 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602334, agentID=sbee } 8371121: Aug 09 15:45:34.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371122: Aug 09 15:45:34.575 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602334, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371123: Aug 09 15:45:34.575 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371124: Aug 09 15:45:34.607 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602335, agentID=cangelini } 8371125: Aug 09 15:45:34.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371126: Aug 09 15:45:34.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602335, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371127: Aug 09 15:45:34.607 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371128: Aug 09 15:45:41.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602336, agentID=mfoltz } 8371129: Aug 09 15:45:41.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371130: Aug 09 15:45:41.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602336, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371131: Aug 09 15:45:41.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371132: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798953 SkillGroupNum=10 } 8371133: Aug 09 15:45:42.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798953 8371134: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371135: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798953 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371136: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371137: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798954 SkillGroupNum=12 } 8371138: Aug 09 15:45:42.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798954 8371139: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371140: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798954 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=2 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:42 CDT 2012 totalCall=49 oldestCallInQueue =26922 handledCallsToday=23 callsAbandoned=24 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18377 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371141: Aug 09 15:45:42.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371142: Aug 09 15:45:42.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798955 SkillGroupNum=13 } 8371143: Aug 09 15:45:42.107 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798955 8371144: Aug 09 15:45:42.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371145: Aug 09 15:45:42.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798955 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371146: Aug 09 15:45:42.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371147: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798956 SkillGroupNum=14 } 8371148: Aug 09 15:45:42.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798956 8371149: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371150: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798956 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=2 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371151: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371152: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798957 SkillGroupNum=7 } 8371153: Aug 09 15:45:42.122 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798957 8371154: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371155: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798957 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371156: Aug 09 15:45:42.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371157: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 gets TermConnDroppedEv, meta code:132, cause code:100 8371158: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, TerminalConnection to Terminal: IT__919008008 is DROPPED, 1054781/6 8371159: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8371160: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 is (re)added to call session mapping in Session[id=001-0x12a05f2caa,parent=null,active=true,state=SESSION_IN_USE,time=1344545111872] 8371161: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2836 : ContactAborted received for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8371162: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8371163: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:1054781/6 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8371164: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8371165: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2836,implId=1054781/6,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007240,session=80000003242,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008008] 8371166: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(1054781/6) removing resource 919008008 8371167: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240, released TP[type=Cisco CTI Port,id=5,implId=919008008,active=false,state=IDLE] from 1234, and releasing udpPort 28392 8371168: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008008 8371169: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8371170: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(919008008) 8371171: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .dequeueAll(CONTACT_ABORTED) 8371172: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2836 8371173: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8371174: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008008 contact type IAQ session 80000003242 session seq num 0 8371175: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:rsrc is:cross in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2836, iefSourceContact is 101718077 [1054781/6] (2108) 8371176: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2836 8371177: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(101718077 [1054781/6]) 8371178: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:42 CDT 2012 8371179: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT session 80000003242 session seq num 0 8371180: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:1054781/6 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8371181: Aug 09 15:45:42.419 CDT %MIVR-SS_TEL-7-UNK:CallID:2836 MediaId:1054781/6 Task:73000007240 com.cisco.jtapi.TermObservationEndedEvImpl received 8371182: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371183: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2836 8371184: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718077, resource: 919008008 Contact Type:IAQ 8371185: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054781/6) returns 101718077 [1054781/6] 8371186: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718077, resource: 919008008 Contact Type:IAQ because resource is a CTI port 8371187: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003242 .getParent() is null contactId= 2836 8371188: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .removeConnectedResource(cross) 8371189: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008008, connectionCallID: 101718077, monitoredDeviceDN: 919008008, releasingDeviceID: 919008008, releasingDeviceType: 73 } to outboundQ 8371190: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054781/6) 8371191: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Agent cross .removeAssociatedContact(Contact:1054781/6 8371192: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8371193: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003242, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8371194: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:42 CDT 2012 8371195: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setAllocatedResource(null) 8371196: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718077, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008008, releasingDeviceID: 919008008 to various sockets } 8371197: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371198: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2836 8371199: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718077, resource: cross Contact Type:PRIMARY CONSULT 8371200: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8371201: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8371202: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718077, resource: cross Contact Type:PRIMARY CONSULT because contact type is not applicable 8371203: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8371204: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8371205: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8371206: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 101718077 } 8371207: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:RESERVED Reason code:0 8371208: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371209: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 101718077, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007, releasingDeviceType: 76 } to outboundQ 8371210: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371211: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8371212: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8371213: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8371214: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8371215: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718077, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12103007, releasingDeviceID: 12103007 to various sockets } 8371216: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054781/6] 101718077 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003242 session seq num 0 8371217: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:42 CDT 2012 8371218: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8371219: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371220: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 1054781/6 8371221: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8371222: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718077 Contact Type:IAQ 8371223: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactEndedEventReqMsg Contact2836 8371224: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8371225: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718077 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8371226: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8371227: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 101718077 } 8371228: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371229: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371230: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371231: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371232: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371233: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371234: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8371235: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371236: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371237: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:16962959 8371238: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8371239: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8371240: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371241: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8371242: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8371243: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101718077, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8371244: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371245: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371246: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371247: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371248: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8371249: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8371250: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718077 } to outboundQ 8371251: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718077, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8371252: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 402bf2 at Thu Aug 09 15:45:42 CDT 2012 8371253: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718077 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371254: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8371255: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718077 Contact Type:IAQ 8371256: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007247 Executing GetESDPropertiesStep 8371257: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 101718077 } 8371258: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 101718077 ConfToRPData size is 0 8371259: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007247 Executing InsertRsrcLongestAvailable 8371260: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371261: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371262: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371263: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371264: Aug 09 15:45:42.419 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 101718077 removed from table 8371265: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718077, connectionDeviceID: to various sockets } 8371266: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8371267: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007248 Executing GetESDPropertiesStep 8371268: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718077 } to outboundQ 8371269: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007248 Executing InsertRsrcLongestAvailable 8371270: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8371271: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007249 Executing GetESDPropertiesStep 8371272: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 101718077 } 8371273: Aug 09 15:45:42.419 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007249 Executing InsertRsrcLongestAvailable 8371274: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8371275: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8371276: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718077, connectionDeviceID: to various sockets } 8371277: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .sessionCancelledExecuted 8371278: Aug 09 15:45:42.419 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718077[1054781/6] (2108) .setProcessSessionCancelledExecuted(true) 8371279: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718077 } 8371280: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8371281: Aug 09 15:45:42.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718077 } 8371282: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8371283: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8371284: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8371285: Aug 09 15:45:42.419 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global jcarls Order:12) 8371286: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 gets TermConnDroppedEv, meta code:132, cause code:100 8371287: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, TerminalConnection to Terminal: IT__919008005 is DROPPED, 185743/1 8371288: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - isAborting JTAPICallContact[id=2837,implId=185743/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8371289: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 is (re)added to call session mapping in Session[id=001-0x12a05f2cab,parent=null,active=true,state=SESSION_IN_USE,time=1344545112762] 8371290: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2837 : ContactAborted received for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8371291: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter:contactAborted - This call was aborted. The exception is com.cisco.app.ApplicationTaskInactiveException 8371292: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:185743/1 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException) 8371293: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8371294: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=2837,implId=185743/1,state=STATE_ABORTED_IDX,inbound=true,App name=Huron_IT,task=73000007241,session=80000003243,seq num=0,cn=1234,dn=1234,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1234,route=RP[num=1234],TP=919008005] 8371295: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(185743/1) removing resource 919008005 8371296: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008005 8371297: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8371298: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(919008005) 8371299: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241, released TP[type=Cisco CTI Port,id=0,implId=919008005,active=false,state=IDLE] from 1234, and releasing udpPort 28396 8371300: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .dequeueAll(CONTACT_ABORTED) 8371301: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2837 8371302: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8371303: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008005 contact type IAQ session 80000003243 session seq num 0 8371304: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:rsrc is:ejcook in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2837, iefSourceContact is 16962959 [185743/1] (2109) 8371305: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(16962959 [185743/1]) 8371306: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2837 8371307: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:185743/1 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8371308: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:43 CDT 2012 8371309: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003243 session seq num 0 8371310: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371311: Aug 09 15:45:43.341 CDT %MIVR-SS_TEL-7-UNK:CallID:2837 MediaId:185743/1 Task:73000007241 com.cisco.jtapi.TermObservationEndedEvImpl received 8371312: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185743/1) returns 16962959 [185743/1] 8371313: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962959, resource: 919008005 Contact Type:IAQ 8371314: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2837 8371315: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962959, resource: 919008005 Contact Type:IAQ because resource is a CTI port 8371316: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .removeConnectedResource(ejcook) 8371317: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008005, connectionCallID: 16962959, monitoredDeviceDN: 919008005, releasingDeviceID: 919008005, releasingDeviceType: 73 } to outboundQ 8371318: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:185743/1 8371319: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003243 .getParent() is null contactId= 2837 8371320: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8371321: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:43 CDT 2012 8371322: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setAllocatedResource(null) 8371323: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371324: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962959, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008005, releasingDeviceID: 919008005 to various sockets } 8371325: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(185743/1) 8371326: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 16962959, resource: ejcook Contact Type:PRIMARY CONSULT 8371327: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8371328: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 16962959, resource: ejcook Contact Type:PRIMARY CONSULT because contact type is not applicable 8371329: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8371330: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003243, session seq num 0, rejReason 4, abortReason com.cisco.app.ApplicationTaskInactiveException 8371331: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8371332: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8371333: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8371334: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 16962959 } 8371335: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2837 8371336: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8371337: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 16962959, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255, releasingDeviceType: 76 } to outboundQ 8371338: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371339: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8371340: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8371341: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8371342: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8371343: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962959, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255 to various sockets } 8371344: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371345: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:43 CDT 2012 8371346: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8371347: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [185743/1] 16962959 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONTACT_ABORTED contact type IAQ session 80000003243 session seq num 0 8371348: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371349: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 185743/1 8371350: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8371351: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962959 Contact Type:IAQ 8371352: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8371353: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 16962959 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8371354: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8371355: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371356: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 16962959 } 8371357: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371358: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371359: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371360: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371361: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371362: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371363: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8371364: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371365: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:null 8371366: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371367: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371368: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 16962959, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8371369: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8371370: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8371371: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8371372: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8371373: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8371374: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8371375: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8371376: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8371377: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8371378: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 16962959 } to outboundQ 8371379: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 33184d at Thu Aug 09 15:45:43 CDT 2012 8371380: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 16962959 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371381: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962959 Contact Type:IAQ 8371382: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 16962959 ConfToRPData size is 0 8371383: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007250 Executing GetESDPropertiesStep 8371384: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371385: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007250 Executing InsertRsrcLongestAvailable 8371386: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 16962959, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8371387: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371388: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8371389: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371390: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007251 Executing GetESDPropertiesStep 8371391: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 16962959, connectionDeviceID: to various sockets } 8371392: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371393: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007251 Executing InsertRsrcLongestAvailable 8371394: Aug 09 15:45:43.341 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 16962959 removed from table 8371395: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 16962959 } 8371396: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007252 Executing GetESDPropertiesStep 8371397: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8371398: Aug 09 15:45:43.341 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007252 Executing InsertRsrcLongestAvailable 8371399: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .sessionCancelledExecuted 8371400: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 16962959 } 8371401: Aug 09 15:45:43.341 CDT %MIVR-SS_CM-7-UNK:RmCm contact 16962959[185743/1] (2109) .setProcessSessionCancelledExecuted(true) 8371402: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 16962959 } 8371403: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts: 8371404: Aug 09 15:45:43.341 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 16962959 } 8371405: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:false 8371406: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4)(IT_Portland jcarls Order:12) 8371407: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4)(IT_Chicago jcarls Order:12) 8371408: Aug 09 15:45:43.341 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4)(IT_Global jcarls Order:12) 8371409: Aug 09 15:45:44.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602337, agentID=cangelini } 8371410: Aug 09 15:45:44.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371411: Aug 09 15:45:44.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602337, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371412: Aug 09 15:45:44.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371413: Aug 09 15:45:44.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602338, agentID=sbee } 8371414: Aug 09 15:45:44.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371415: Aug 09 15:45:44.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602338, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371416: Aug 09 15:45:44.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371417: Aug 09 15:45:44.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=494 } 8371418: Aug 09 15:45:44.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371419: Aug 09 15:45:44.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=494 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8371420: Aug 09 15:45:44.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8371421: Aug 09 15:45:47.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1113 } 8371422: Aug 09 15:45:47.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371423: Aug 09 15:45:47.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1113 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371424: Aug 09 15:45:47.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371425: Aug 09 15:45:50.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54234 } 8371426: Aug 09 15:45:50.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371427: Aug 09 15:45:50.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54234 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8371428: Aug 09 15:45:50.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8371429: Aug 09 15:45:51.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=646 } 8371430: Aug 09 15:45:51.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371431: Aug 09 15:45:51.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=646 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8371432: Aug 09 15:45:51.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8371433: Aug 09 15:45:52.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602339, agentID=mfoltz } 8371434: Aug 09 15:45:52.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371435: Aug 09 15:45:52.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602339, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371436: Aug 09 15:45:52.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371437: Aug 09 15:45:52.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798958 SkillGroupNum=10 } 8371438: Aug 09 15:45:52.138 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798958 8371439: Aug 09 15:45:52.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371440: Aug 09 15:45:52.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798958 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=4 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371441: Aug 09 15:45:52.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371442: Aug 09 15:45:52.154 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798959 SkillGroupNum=12 } 8371443: Aug 09 15:45:52.154 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798959 8371444: Aug 09 15:45:52.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371445: Aug 09 15:45:52.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798959 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:52 CDT 2012 totalCall=49 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371446: Aug 09 15:45:52.154 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371447: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798960 SkillGroupNum=13 } 8371448: Aug 09 15:45:52.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798960 8371449: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371450: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798960 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371451: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371452: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798961 SkillGroupNum=14 } 8371453: Aug 09 15:45:52.169 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798961 8371454: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371455: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798961 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371456: Aug 09 15:45:52.169 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371457: Aug 09 15:45:52.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798962 SkillGroupNum=7 } 8371458: Aug 09 15:45:52.185 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798962 8371459: Aug 09 15:45:52.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371460: Aug 09 15:45:52.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798962 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:45:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371461: Aug 09 15:45:52.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371462: Aug 09 15:45:53.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798963 } 8371463: Aug 09 15:45:53.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371464: Aug 09 15:45:53.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798963 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371465: Aug 09 15:45:53.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371466: Aug 09 15:45:55.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602340, agentID=cangelini } 8371467: Aug 09 15:45:55.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371468: Aug 09 15:45:55.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602340, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371469: Aug 09 15:45:55.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371470: Aug 09 15:45:55.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602341, agentID=sbee } 8371471: Aug 09 15:45:55.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371472: Aug 09 15:45:55.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602341, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371473: Aug 09 15:45:55.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371474: Aug 09 15:45:58.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602342 } 8371475: Aug 09 15:45:58.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371476: Aug 09 15:45:58.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602342 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371477: Aug 09 15:45:58.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371478: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=1114,agentState=UNAVAILABLE,eventReasonCode=33,forcedFlag=False,agentID=rcasey,agentDN=12101146,agentPwd=***** } 8371479: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:rcasey InvokeID:1114 State:UNAVAILABLE Forced:False) 8371480: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Rsrc: rcasey New State:UNAVAILABLE Old State:AVAILABLE Reason code:33 8371481: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Rsrc: rcasey Contacts: 8371482: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Rsrc: rcasey PrevState: AVAILABLE PrevStateSet:false 8371483: Aug 09 15:45:59.701 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: rcasey, new state: UNAVAILABLE 8371484: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8371485: Aug 09 15:45:59.701 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: rcasey because it's not a working outbound resource. 8371486: Aug 09 15:45:59.701 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8371487: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.10.40.21,port=57314,localport=42027] monitoredDeviceDN:12101146, agentDN:12101146, agentID:rcasey, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 33, agentID = rcasey, agentExtension = 12101146, agentID_Long = rcasey } to outboundQ 8371488: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.10.40.21,port=57314,localport=42027] invokeID:1114 } to outboundQ 8371489: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371490: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=33, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=rcasey, agentExtension=12101146, agentInstrument=null, agentID_Long=rcasey, duration=-1, nextAgentState=-1 to various sockets } 8371491: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8371492: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=1114 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371493: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371494: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371495: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371496: Aug 09 15:45:59.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371497: Aug 09 15:46:00.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=439 } 8371498: Aug 09 15:46:00.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371499: Aug 09 15:46:00.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=439 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371500: Aug 09 15:46:00.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371501: Aug 09 15:46:00.466 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8371502: Aug 09 15:46:00.466 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8371503: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798964 SkillGroupNum=10 } 8371504: Aug 09 15:46:02.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798964 8371505: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371506: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798964 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371507: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371508: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798965 SkillGroupNum=12 } 8371509: Aug 09 15:46:02.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798965 8371510: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371511: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798965 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:02 CDT 2012 totalCall=49 oldestCallInQueue =0 handledCallsToday=23 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371512: Aug 09 15:46:02.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371513: Aug 09 15:46:02.216 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798966 SkillGroupNum=13 } 8371514: Aug 09 15:46:02.216 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798966 8371515: Aug 09 15:46:02.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371516: Aug 09 15:46:02.216 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798966 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371517: Aug 09 15:46:02.216 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371518: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798967 SkillGroupNum=14 } 8371519: Aug 09 15:46:02.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798967 8371520: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371521: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798967 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=3 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371522: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371523: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798968 SkillGroupNum=7 } 8371524: Aug 09 15:46:02.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798968 8371525: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371526: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798968 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371527: Aug 09 15:46:02.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371528: Aug 09 15:46:02.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602343, agentID=mfoltz } 8371529: Aug 09 15:46:02.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371530: Aug 09 15:46:02.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602343, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371531: Aug 09 15:46:02.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371532: Aug 09 15:46:05.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602344, agentID=cangelini } 8371533: Aug 09 15:46:05.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371534: Aug 09 15:46:05.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602344, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371535: Aug 09 15:46:05.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371536: Aug 09 15:46:05.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602345, agentID=sbee } 8371537: Aug 09 15:46:05.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371538: Aug 09 15:46:05.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602345, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371539: Aug 09 15:46:05.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371540: Aug 09 15:46:05.467 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8371541: Aug 09 15:46:05.467 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8371542: Aug 09 15:46:05.467 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8371543: Aug 09 15:46:05.467 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8371544: Aug 09 15:46:07.967 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536930)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 4536930/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168347] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8371545: Aug 09 15:46:07.967 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2838) from null 8371546: Aug 09 15:46:07.967 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2838,implId=4536930/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=null 8371547: Aug 09 15:46:07.967 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2838 : ContactSessionChanged received for App FW contact 2838, iefSourceContact is 88423010 [4536930/5] (2110) 8371548: Aug 09 15:46:07.967 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8371549: Aug 09 15:46:07.967 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536930)->ACTIVE]->OFFERED, CTI Port selected: TP[id=4,implId=919008003,state=IN_USE] 8371550: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536930/5 CallActiveEv [#168351] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 ConnCreatedEv 8776:IPCC_devices [#168352] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 ConnInProgressEv 8776:IPCC_devices [#168353] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168354] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 ConnCreatedEv 3129092854: [#168355] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 ConnConnectedEv 3129092854: [#168356] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 CallCtlConnEstablishedEv 3129092854: [#168357] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4536930/5 ConnCreatedEv 919008003:Chi_Phones [#168358] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8371551: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4536930/5 ConnInProgressEv 919008003:Chi_Phones [#168359] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 4536930/5 CallCtlConnOfferedEv 919008003:Chi_Phones [#168360] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8371552: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2838,implId=4536930/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003256,seq num=0,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371553: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536930)->ACTIVE]->OFFERED has 1 current sessions active. 8371554: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID: 2838, MediaID: 4536930/5 CallCtlConnOfferedEv received for CTI Port: 919008003, lastRedirectedAddress: 8776 8371555: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Got (P1-JtapiUser_1) 4536930/5 CallObservationEndedEv [#168371] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371556: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:RP[num=8776], conn=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4536930)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 4536930/5 CallCtlConnDisconnectedEv 8776:IPCC_devices [#168373] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8371557: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID: 2838, MediaID: 4536930/5 Accepting call for CTI Route Point: 8776 on CTI Port: 919008003, ciscoCause=0 8371558: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003256,seq num=0,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371559: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5, TerminalConnection to Terminal: IT__919008003 is RINGING, [919008003:Chi_Phones/(P1-JtapiUser_1) GCID=(5,4536930)->ACTIVE]->ALERTING 8371560: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8371561: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003256,seq num=0,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371562: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2838 : ContactAttributed received for App FW contact 2838, iefSourceContact is 88423010 [4536930/5] (2110) 8371563: Aug 09 15:46:07.998 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 associated with Task ID: 73000007253 8371564: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8371565: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8371566: Aug 09 15:46:07.998 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8371567: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536930/5, 919008003) 8371568: Aug 09 15:46:07.998 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008003 contact ID: 4536930/5 8371569: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns null 8371570: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 4536930/5 (88423010) to session 80000003256 8371571: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(4536930/5/88423010, 88423010 [4536930/5]) 8371572: Aug 09 15:46:07.998 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007253 Executing AcceptStep 8371573: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2838 8371574: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003256 session seq num 0 8371575: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2838 8371576: Aug 09 15:46:07.998 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008003 contact type IAQ Secondary call ID 4536930/5 session 80000003256 session seq num 0 isRedirectFromWF false 8371577: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:07 CDT 2012 8371578: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371579: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 88423010 Contact Type:IAQ 8371580: Aug 09 15:46:07.998 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008003:false 8371581: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423010, callType: 1, connDeviceID: 919008003, ani: 3129092854, dnis: 8776, dialedNumber: 8776, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8371582: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8371583: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:07 CDT 2012 8371584: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371585: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423010, calledPartyDisposition: 0, connectionDeviceID: 919008003, ani: 3129092854, dnis: 8776, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8371586: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423010, resource: 919008003, ESD: -1 Contact Type:IAQ 8371587: Aug 09 15:46:07.998 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 88423010 to table 8371588: Aug 09 15:46:07.998 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8371589: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371590: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8371591: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371592: Aug 09 15:46:07.998 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008003:false 8371593: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008003, connectionCallID: 88423010, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008003, alertingDeviceID: 919008003, callingDeviceID: 3129092854, calledDeviceID: 919008003, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 3129092854, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8371594: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8371595: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423010, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008003, alertingDeviceID: 919008003, callingDeviceID: 3129092854, calledDeviceID: 919008003, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 3129092854, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8371596: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371597: Aug 09 15:46:07.998 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371598: Aug 09 15:46:08.013 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, TerminalConnection to Terminal: IT__919008003 is ACTIVE 8371599: Aug 09 15:46:08.013 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2838 : ContactAccepted received for App FW contact 2838, iefSourceContact is 88423010 [4536930/5] (2110) 8371600: Aug 09 15:46:08.013 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:4536930/5 Type:IAQ) 8371601: Aug 09 15:46:08.013 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=80000003256,seq num=0,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371602: Aug 09 15:46:08.013 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371603: Aug 09 15:46:08.013 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008003 8371604: Aug 09 15:46:08.013 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4536930/5, 919008003) 8371605: Aug 09 15:46:08.013 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008003 contact ID: 4536930/5 8371606: Aug 09 15:46:08.013 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2838 8371607: Aug 09 15:46:08.013 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008003 contact type IAQ session 80000003256 session seq num 0 8371608: Aug 09 15:46:08.013 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:08 CDT 2012 8371609: Aug 09 15:46:08.013 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371610: Aug 09 15:46:08.013 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88423010, resource: 919008003, ESD: -1 Contact Type:IAQ 8371611: Aug 09 15:46:08.013 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 88423010, resource: 919008003, ESD: -1 Contact Type:IAQ because resource is a CTI port 8371612: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8371613: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8371614: Aug 09 15:46:08.013 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8371615: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008003, connectionCallID: 88423010, monitoredDeviceDN: 919008003, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008003, callingDeviceID: 3129092854, calledDeviceID: 919008003, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8371616: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8371617: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423010, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008003, answeringDeviceID: 919008003, calledDeviceID: 919008003, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8371618: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371619: Aug 09 15:46:08.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371620: Aug 09 15:46:08.201 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8371621: Aug 09 15:46:08.201 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8371622: Aug 09 15:46:08.201 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8371623: Aug 09 15:46:08.201 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007253 Executing OutputStep 8371624: Aug 09 15:46:08.201 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007253 OutputStep: myExecute 8371625: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing GetCallContactInfoStep (HandledSessionStep) 8371626: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 3129092854 8371627: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8371628: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing Set Enterprise Call Info 8371629: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Set Enterprise Call Info: Set 1 call variable(s). 8371630: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Set Enterprise Call Info: Set 0 expanded call variable(s). 8371631: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing GetCallContactInfoStep (HandledSessionStep) 8371632: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371633: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 8776 8371634: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8371635: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2838 8371636: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003256 session seq num 0 8371637: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423010, newConnectionCallID: 88423010, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8371638: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8371639: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423010, newConnectionDeviceIDType: 0, newConnectionCallID: 88423010, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8371640: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371641: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371642: Aug 09 15:46:11.092 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007253 Execution of Cache Document Step started. 8371643: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 Get Reporting Statistic: Executing the step ... 8371644: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8371645: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007253 The value of Statistic Variable of Get Reporting Statistics Step is 1 8371646: Aug 09 15:46:11.092 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007253 Executing Create Generated Prompt Step 8371647: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 Get Reporting Statistic: Executing the step ... 8371648: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8371649: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007253 The value of Statistic Variable of Get Reporting Statistics Step is 0 8371650: Aug 09 15:46:11.092 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007253 Executing Create Generated Prompt Step 8371651: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 SelectResourceStep: Executing SelectResourceStep 8371652: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 SelectResourceStep: Checking if rsrc allocated 8371653: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 SelectResourceStep: calling rm.allocateResource() for icdContact 88423010 [4536930/5] (2110) for CSQ12 8371654: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(88423010 [4536930/5]) 8371655: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2838 CallID:4536930/5) 8371656: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2838 CallID:4536930/5)) 8371657: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .enqueue(12) 8371658: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .enqueue(12)(Queue ID:859) 8371659: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2838 8371660: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8371661: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Agent jcarls.allocateRsrc(88423010) 8371662: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setAllocatedResource(jcarls) 8371663: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .addAssociatedContact(Contact:RmCm contact 88423010[4536930/5] (2110) 8371664: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .addAssociatedResource(jcarls) 8371665: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007254 Executing GetESDPropertiesStep 8371666: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:RESERVED Old State:AVAILABLE Reason code:0 8371667: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007254 Executing InsertContactFIFOStep 8371668: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Agent jcarls .setWrapupData(4536930/5, null) 8371669: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: RESERVED 8371670: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003256 session seq num 0 8371671: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 SelectResourceStep: Found available resource 8371672: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371673: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jcarls because it's not a working outbound resource. 8371674: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536930/5 8371675: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8371676: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:11 CDT 2012 8371677: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253 SelectResourceStep: Connect option false, return SELECTED branch 8371678: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371679: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371680: Aug 09 15:46:11.092 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing UnholdStep 8371681: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 88423010, CSQ: 12 Contact Type:IAQ 8371682: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=-1 to various sockets } 8371683: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253Connect Step: Executing ConnectStep 8371684: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 88423010 8371685: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253Connect Step: Connecting to resource: jcarls 8371686: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8371687: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371688: Aug 09 15:46:11.092 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253Connect Step: Performing consult 8371689: Aug 09 15:46:11.092 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:88423010 8371690: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371691: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setProcessSessionCancelledExecuted(false) 8371692: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371693: Aug 09 15:46:11.092 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4536930/5 8371694: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8371695: Aug 09 15:46:11.092 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8776:true 8371696: Aug 09 15:46:11.092 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, transfer(12102652, 10000, ACKNOWLEDGED) 8371697: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423010, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 3129092854, calledDeviceID: 8776 } to outboundQ 8371698: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8371699: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423010, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008003, queueDeviceID: 12, calledDeviceID: 8776, callingDeviceID: 3129092854, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8371700: Aug 09 15:46:11.092 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371701: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8371702: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8371703: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, TerminalConnection to Terminal: IT__919008003 is HELD 8371704: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConsultCallActive [#168392] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371705: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnCreatedEv 919008003:Chi_Phones [#168393] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371706: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnConnectedEv 919008003:Chi_Phones [#168394] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371707: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnInitiatedEv 919008003:Chi_Phones [#168395] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371708: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 TermConnCreatedEv IT__919008003 [#168396] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12 8371709: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 TermConnActiveEv IT__919008003 [#168397] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371710: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlTermConnTalkingEv IT__919008003 [#168398] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8371711: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 ConsultCallActive [#168392] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 ConnCreatedEv 919008003:Chi_Phones [#168393] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 ConnConnectedEv 919008003:Chi_Phones [#168394] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 CallCtlConnInitiatedEv 919008003:Chi_Phones [#168395] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 TermConnCreatedEv IT__919008003 [#168396] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 TermConnActiveEv IT__919008003 [#168397] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 CallCtlTermConnTalkingEv IT__919008003 [#168398] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, events on the AddressCallObserver. 8371712: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnDialingEv 919008003:Chi_Phones [#168399] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371713: Aug 09 15:46:11.107 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 CallCtlConnDialingEv 919008003:Chi_Phones [#168399] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371714: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnEstablishedEv 919008003:Chi_Phones [#168400] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371715: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnCreatedEv 12102652: [#168401] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371716: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 CallCtlConnEstablishedEv 919008003:Chi_Phones [#168400] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 ConnCreatedEv 12102652: [#168401] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371717: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnInProgressEv 12102652: [#168402] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371718: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnOfferedEv 12102652: [#168403] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371719: Aug 09 15:46:11.123 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 ConnInProgressEv 12102652: [#168402] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 CallCtlConnOfferedEv 12102652: [#168403] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371720: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962972 [185756/1], address 919008003, calling party 919008003, and called party 12102652 8371721: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962972 [185756/1] and agent null being ignored because orig isn't a logged in agent 8371722: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16962972 [185756/1] and agent jcarls 8371723: Aug 09 15:46:11.138 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371724: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185756/1 12102652 8371725: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8371726: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:classifyCall 185756/1 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:PrimaryConsult(1) 8371727: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:jcarls ID:185756/1 Type:PRIMARY CONSULT) 8371728: Aug 09 15:46:11.138 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371729: Aug 09 15:46:11.138 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536930/5 8371730: Aug 09 15:46:11.138 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2838 8371731: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:88423010 [4536930/5] Contact Class:IAQ App Contact Id:2838 8371732: Aug 09 15:46:11.138 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type PRIMARY CONSULT Secondary call ID 185756/1 session 80000003256 session seq num 0 isRedirectFromWF false 8371733: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8371734: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8371735: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8371736: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371737: Aug 09 15:46:11.138 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:11 CDT 2012 8371738: Aug 09 15:46:11.138 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371739: Aug 09 15:46:11.138 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423010, resource: jcarls, ESD: 12 Contact Type:PRIMARY CONSULT 8371740: Aug 09 15:46:11.138 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371741: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8371742: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8371743: Aug 09 15:46:11.138 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8371744: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, connectionCallID: 88423010, skillGroupNumber: 12, serviceNumber: 6, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12102652, alertingDeviceID: 12102652, callingDeviceID: 3129092854, calledDeviceID: 12102652, lastRedirectDeviceID: null, secondaryCallID: 16962972, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8371745: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8371746: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423010, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12102652, alertingDeviceID: 12102652, callingDeviceID: 3129092854, calledDeviceID: 12102652, lastRedirectDeviceID: null, secondaryConnectionCallID: 16962972, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/3129092854, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8371747: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371748: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371749: Aug 09 15:46:11.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 88423010 } 8371750: Aug 09 15:46:11.138 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnAlertingEv 12102652: [#168416] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371751: Aug 09 15:46:11.138 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnAlertingEv 12102652: [#168417] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371752: Aug 09 15:46:11.138 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultCallObserver RINGING 8371753: Aug 09 15:46:11.138 CDT %MIVR-SS_TEL-7-UNK:Call.transferStarted(12102652) JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=80000003256,seq num=0,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371754: Aug 09 15:46:11.138 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 ConnAlertingEv 12102652: [#168416] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 CallCtlConnAlertingEv 12102652: [#168417] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371755: Aug 09 15:46:12.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798969 SkillGroupNum=10 } 8371756: Aug 09 15:46:12.248 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798969 8371757: Aug 09 15:46:12.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371758: Aug 09 15:46:12.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798969 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371759: Aug 09 15:46:12.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371760: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798970 SkillGroupNum=12 } 8371761: Aug 09 15:46:12.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798970 8371762: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371763: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798970 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=0 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:12 CDT 2012 totalCall=50 oldestCallInQueue =1172 handledCallsToday=23 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371764: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371765: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798971 SkillGroupNum=13 } 8371766: Aug 09 15:46:12.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798971 8371767: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371768: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798971 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=0 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371769: Aug 09 15:46:12.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371770: Aug 09 15:46:12.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798972 SkillGroupNum=14 } 8371771: Aug 09 15:46:12.279 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798972 8371772: Aug 09 15:46:12.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371773: Aug 09 15:46:12.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798972 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=0 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371774: Aug 09 15:46:12.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371775: Aug 09 15:46:12.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798973 SkillGroupNum=7 } 8371776: Aug 09 15:46:12.295 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798973 8371777: Aug 09 15:46:12.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8371778: Aug 09 15:46:12.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798973 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371779: Aug 09 15:46:12.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371780: Aug 09 15:46:12.545 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602346, agentID=mfoltz } 8371781: Aug 09 15:46:12.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371782: Aug 09 15:46:12.545 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602346, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371783: Aug 09 15:46:12.545 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371784: Aug 09 15:46:14.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=495 } 8371785: Aug 09 15:46:14.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371786: Aug 09 15:46:14.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=495 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8371787: Aug 09 15:46:14.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8371788: Aug 09 15:46:15.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602347, agentID=sbee } 8371789: Aug 09 15:46:15.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371790: Aug 09 15:46:15.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602347, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371791: Aug 09 15:46:15.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371792: Aug 09 15:46:15.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602348, agentID=cangelini } 8371793: Aug 09 15:46:15.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8371794: Aug 09 15:46:15.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602348, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371795: Aug 09 15:46:15.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371796: Aug 09 15:46:17.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1115 } 8371797: Aug 09 15:46:17.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8371798: Aug 09 15:46:17.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1115 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371799: Aug 09 15:46:17.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8371800: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 ConnConnectedEv 12102652: [#168418] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371801: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallCtlConnEstablishedEv 12102652: [#168419] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371802: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultCallObserver TALKING - CallCtlConnEstablished, [12102652:/(P1-JtapiUser_1) GCID=(1,185756)->ACTIVE]->ESTABLISHED 8371803: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 ConnConnectedEv 12102652: [#168418] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185756/1 CallCtlConnEstablishedEv 12102652: [#168419] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371804: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, Consult received Call TALKING, it's in correct state to transfer 8371805: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultCallObserver():Received msg from original call Interrupted 8371806: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2838 MediaId:4536930/5 Task:73000007253, ConsultEvent= (P1-JtapiUser_1) 185756/1 CallObservationEndedEv [#168420] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8371807: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, transfer(12102652, consultCall) 8371808: Aug 09 15:46:18.014 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 CiscoTermConnSelectChangedEv IT__919008003 [#168422] Cause:100 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, events on the AddressCallObserver. 8371809: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962972 [185756/1], address 12102652, calling party 919008003, and called party 12102652 8371810: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962972 [185756/1] and agent null being ignored because orig isn't a logged in agent 8371811: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16962972 [185756/1] and agent jcarls 8371812: Aug 09 15:46:18.014 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371813: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185756/1 12102652 8371814: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8371815: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:classifyCall 185756/1 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:PrimaryConsult(1) 8371816: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16962972 [185756/1] and agent jcarls being ignored for primary consult call 8371817: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16962972 [185756/1] and agent jcarls 8371818: Aug 09 15:46:18.014 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371819: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185756/1 12102652 8371820: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8371821: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:classifyCall 185756/1 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:PrimaryConsult(1) 8371822: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:jcarls ID:185756/1 Type:PRIMARY CONSULT cause:DEFAULT) 8371823: Aug 09 15:46:18.014 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371824: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Agent processSessionTalkingMsg 185756/1 jcarls being ignored because RmCm contact is null 8371825: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:88423010 [4536930/5] Contact Class:IAQ App Contact Id:2838 8371826: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8371827: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8371828: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8371829: Aug 09 15:46:18.014 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371830: Aug 09 15:46:18.029 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 4536930/5 CiscoTransferStartEv [#168427] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8371831: Aug 09 15:46:18.029 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 88423010[4536930/5] 8371832: Aug 09 15:46:18.029 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371833: Aug 09 15:46:18.029 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185756/1 12102652 8371834: Aug 09 15:46:18.029 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8371835: Aug 09 15:46:18.029 CDT %MIVR-SS_RM-7-UNK:classifyCall 185756/1 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:PrimaryConsult(1) 8371836: Aug 09 15:46:18.029 CDT %MIVR-SS_RM-7-UNK:Agent.processNullController(88423010 [4536930/5], 16962972 [185756/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 8371837: Aug 09 15:46:18.029 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371838: Aug 09 15:46:18.045 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 ConnDisconnectedEv 12102652: [#168432] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185756/1 CallCtlConnDisconnectedEv 12102652: [#168433] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8371839: Aug 09 15:46:18.045 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 TermConnDroppedEv IT__919008003 [#168434] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185756/1 CallCtlTermConnDroppedEv IT__919008003 [#168435] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185756/1 ConnDisconnectedEv 919008003:Chi_Phones [#168436] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185756/1 CallCtlConnDisconnectedEv 919008003:Chi_Phones [#168437] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185756/1 CallInvalidEv [#168438] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8371840: Aug 09 15:46:18.045 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 185756/1 CallObservationEndedEv [#168439] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371841: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423010 [4536930/5], address 12102652, calling party 919008003, and called party 12102652 8371842: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423010 [4536930/5] and agent null being ignored because orig isn't a logged in agent 8371843: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 88423010 [4536930/5] and agent jcarls 8371844: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371845: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536930/5 12102652 8371846: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88423010 [4536930/5] has internal type IAQ, contact type: IAQ for agent jcarls 8371847: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536930/5 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:IAQ(Normal) 8371848: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 88423010 [4536930/5] and agent jcarls and connection state of calledAddress(12102652) is 51 8371849: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 88423010 [4536930/5] and agent jcarls 8371850: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371851: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:jcarls ID:4536930/5 Type:IAQ) 8371852: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4536930/5 12102652 8371853: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88423010 [4536930/5] has internal type IAQ, contact type: IAQ for agent jcarls 8371854: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371855: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall 4536930/5 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:IAQ(Normal) 8371856: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371857: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423010 [4536930/5], address 919008003, calling party 919008003, and called party 12102652 8371858: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423010 [4536930/5] and agent null being ignored because orig isn't a logged in agent 8371859: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 4536930/5 CiscoTransferEndEv [#168456] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8371860: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Session 80000003256 .answerContact(2838, 2839) in TermConnActiveEv for call 88423010 [4536930/5] and agent jcarls 8371861: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.replaceAppContactsInSession(2838, 2839, 80000003256) 8371862: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2838 : ContactSessionChanged received for App FW contact 2838, iefSourceContact is 88423010 [4536930/5] (2110) 8371863: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8371864: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2839 : ContactSessionChanged received for App FW contact 2839, iefSourceContact is 88423010 [4536930/5] (2110) 8371865: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8371866: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:Call.transferAnswered(12102652) JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=null,seq num=-1,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371867: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setAppContact(2839) from 2838 8371868: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Setting ANI of App contact 2839 from 3129092854 to 3129092854 in TermConnActiveEv for call 88423010 [4536930/5] and agent jcarls 8371869: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371870: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(12102652) JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=null,seq num=-1,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371871: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Setting the calling number of appContact to 3129092854 8371872: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8371873: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .dequeueAll(CONNECTED_TO_RESOURCE) 8371874: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(4536930/5) removing resource 919008003 8371875: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got TransferStart event, and final call 4536930/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185756)->INVALID 8371876: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008003 8371877: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2839 8371878: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8371879: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371880: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 Got (P1-JtapiUser_1) 4536930/5 CallObservationEndedEv [#168458] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8371881: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 8371882: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 gets TermConnDroppedEv, meta code:134, cause code:100 8371883: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .removeConnectedResource(919008003) 8371884: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, TerminalConnection to Terminal: IT__919008003 is DROPPED, 4536930/5, call transferring, Redirecting:false 8371885: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Justin Carls ID:jcarls IAQ Extn:12102652 contact type IAQ session 80000003256 session seq num 0 8371886: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:IN_SESSION Old State:RESERVED Reason code:0 8371887: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=2838,implId=4536930/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=null,seq num=-1,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371888: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2839 8371889: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 8371890: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:18 CDT 2012 8371891: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:88423010 [4536930/5] Contact Class:IAQ App Contact Id:2839 8371892: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371893: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8371894: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 8371895: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88423010, resource: jcarls, ESD: 12 Contact Type:IAQ 8371896: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8371897: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8371898: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371899: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:Call.transferred(12102652) - transferring JTAPICallContact[id=2838,implId=4536930/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=Huron_IT,task=73000007253,session=null,seq num=-1,cn=8776,dn=8776,cgn=3129092854,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008003] 8371900: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8371901: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2838 : ContactConnected received for App FW contact 2838, iefSourceContact is 88423010 [4536930/5] (2110) 8371902: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371903: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, released TP[type=Cisco CTI Port,id=4,implId=919008003,active=false,state=IDLE] from 8776, and releasing udpPort 28400 8371904: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16962972 [185756/1] and agent jcarls 8371905: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 80000003256 session seq num 0 8371906: Aug 09 15:46:18.061 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253Connect Step: transfer successful, return SUCCEEDED branch 8371907: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8371908: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371909: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371910: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:ContactConnected, setting longest currently waiting ct:null 8371911: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:jcarls ID:4536930/5 Type:IAQ cause:DEFAULT) 8371912: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4536930/5 8371913: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: IN_SESSION 8371914: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185756/1 12102652 8371915: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371916: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8371917: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8371918: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8371919: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:88423010 [4536930/5] Contact Class:IAQ App Contact Id:2839 8371920: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 4536930/5 8371921: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:classifyCall 185756/1 Rsrc: jcarls CallingAddr: 919008003 LRAddr:null Type:PrimaryConsult(1) 8371922: Aug 09 15:46:18.061 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007253Connect Step: Clear handler for RsrcUnavailableInterruption 8371923: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2839 8371924: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8371925: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253 com.cisco.jtapi.TermObservationEndedEvImpl received 8371926: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 Executing UnholdStep 8371927: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4536930/5] 88423010 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008003 contact type IAQ session 80000003256 session seq num 0 8371928: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3129092854:false 8371929: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007253 UnholdStep: Call dropped: Exception=com.cisco.contact.ContactInactiveException: Contact id: 2838, Contact is inactive when getting channel 8371930: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536930)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536930)->INVALID, success: true, transferStart: false 8371931: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16962972 [185756/1] 8371932: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 2838, Contact is inactive when getting channel 8371933: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got TransferStart event, and final call 4536930/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185756)->INVALID 8371934: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8371935: Aug 09 15:46:18.061 CDT %MIVR-SS_TEL-7-UNK:CallID:2838 MediaId:4536930/5 Task:73000007253, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4536930)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4536930)->INVALID, success: true, transferStart: false 8371936: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12102652:false 8371937: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8371938: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371939: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, connectionCallID: 88423010, monitoredDeviceDN: 12102652, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 12, answeringDeviceID: 12102652, callingDeviceID: 3129092854, calledDeviceID: 12102652, lastRedirectDeviceID: null, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535 } to outboundQ 8371940: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:4536930/5 ID:jcarls Type:IAQ) 8371941: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1816) 8371942: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8371943: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.Contact.getChannel(Contact.java:1511) 8371944: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8371945: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactConnected: Setting allocated resource to null for App FW contact:2839 8371946: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wf.steps.ivr.UnholdStep.execute(UnholdStep.java:139) 8371947: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:18 CDT 2012 8371948: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8371949: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423010[4536930/5] (2110) .setAllocatedResource(null) 8371950: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8371951: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371952: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423010, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12102652, answeringDeviceID: 12102652, calledDeviceID: 12102652, callingDeviceID: 3129092854, lastRedirectDeviceID: null to various sockets } 8371953: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:jcarls ID:185756/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 8371954: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88423010 Contact Type:IAQ 8371955: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8371956: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls Contacts:Contact ID:88423010 [4536930/5] Contact Class:IAQ App Contact Id:2839 8371957: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371958: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 88423010 ConfToRPData size is 0 8371959: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8371960: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrc: jcarls PrevState: AVAILABLE PrevStateSet:true 8371961: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 88423010 } 8371962: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423010 [4536930/5], address 3129092854, calling party 919008003, and called party 12102652 8371963: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jcarls, new state: IN_SESSION_PENDING_WORK 8371964: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8371965: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8371966: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8371967: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8371968: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8371969: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423010 [4536930/5] and agent null being ignored because orig isn't a logged in agent 8371970: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=3 to various sockets } 8371971: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8371972: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8371973: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423010, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 8371974: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8371975: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8371976: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8371977: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1a3dcec at Thu Aug 09 15:46:18 CDT 2012 8371978: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:185756/1) 8371979: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8371980: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8371981: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423010 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8371982: Aug 09 15:46:18.061 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185756/1) returns null 8371983: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8371984: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 8371985: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88423010, resource: 919008003 Contact Type:IAQ 8371986: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:185756/1] being ignored because RmCm contact is null 8371987: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8371988: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12102652, agentDN:12102652, agentID:jcarls, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = jcarls, agentExtension = 12102652, agentID_Long = jcarls } to outboundQ 8371989: Aug 09 15:46:18.061 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88423010, resource: 919008003 Contact Type:IAQ because resource is a CTI port 8371990: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8371991: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8371992: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8371993: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 88423010, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0 to various sockets } 8371994: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8371995: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008003, connectionCallID: 88423010, monitoredDeviceDN: 919008003, releasingDeviceID: 919008003, releasingDeviceType: 73 } to outboundQ 8371996: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8371997: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8371998: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8371999: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8372000: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8372001: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jcarls, agentExtension=12102652, agentInstrument=null, agentID_Long=jcarls, duration=-1, nextAgentState=5 to various sockets } 8372002: Aug 09 15:46:18.061 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8372003: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8372004: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423010, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008003, releasingDeviceID: 919008003 to various sockets } 8372005: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372006: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423010 } 8372007: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372008: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372009: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.30,port=54192,localport=42027] CID: 88423010 } 8372010: Aug 09 15:46:18.061 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423010 } 8372011: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 88423010[4536930/5] 8372012: Aug 09 15:46:18.061 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferEndMsg (Original Contact:4536930/5 Consult Contact:185756/1 Transfer Success:true) 8372013: Aug 09 15:46:20.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54235 } 8372014: Aug 09 15:46:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372015: Aug 09 15:46:20.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54235 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372016: Aug 09 15:46:20.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372017: Aug 09 15:46:21.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=647 } 8372018: Aug 09 15:46:21.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372019: Aug 09 15:46:21.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=647 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372020: Aug 09 15:46:21.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372021: Aug 09 15:46:22.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798974 SkillGroupNum=10 } 8372022: Aug 09 15:46:22.295 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798974 8372023: Aug 09 15:46:22.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372024: Aug 09 15:46:22.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798974 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372025: Aug 09 15:46:22.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372026: Aug 09 15:46:22.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798975 SkillGroupNum=12 } 8372027: Aug 09 15:46:22.311 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798975 8372028: Aug 09 15:46:22.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372029: Aug 09 15:46:22.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798975 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:22 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372030: Aug 09 15:46:22.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372031: Aug 09 15:46:22.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798976 SkillGroupNum=13 } 8372032: Aug 09 15:46:22.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798976 8372033: Aug 09 15:46:22.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372034: Aug 09 15:46:22.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798976 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372035: Aug 09 15:46:22.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372036: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798977 SkillGroupNum=14 } 8372037: Aug 09 15:46:22.342 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798977 8372038: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372039: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798977 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372040: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372041: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798978 SkillGroupNum=7 } 8372042: Aug 09 15:46:22.342 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798978 8372043: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372044: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798978 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372045: Aug 09 15:46:22.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372046: Aug 09 15:46:22.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602349, agentID=mfoltz } 8372047: Aug 09 15:46:22.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372048: Aug 09 15:46:22.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602349, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372049: Aug 09 15:46:22.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372050: Aug 09 15:46:23.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798979 } 8372051: Aug 09 15:46:23.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372052: Aug 09 15:46:23.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798979 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372053: Aug 09 15:46:23.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372054: Aug 09 15:46:25.717 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602350, agentID=sbee } 8372055: Aug 09 15:46:25.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372056: Aug 09 15:46:25.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602350, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372057: Aug 09 15:46:25.717 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372058: Aug 09 15:46:25.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602351, agentID=cangelini } 8372059: Aug 09 15:46:25.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372060: Aug 09 15:46:25.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602351, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372061: Aug 09 15:46:25.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372062: Aug 09 15:46:28.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602352 } 8372063: Aug 09 15:46:28.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372064: Aug 09 15:46:28.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602352 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372065: Aug 09 15:46:28.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372066: Aug 09 15:46:30.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=440 } 8372067: Aug 09 15:46:30.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372068: Aug 09 15:46:30.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=440 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372069: Aug 09 15:46:30.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372070: Aug 09 15:46:32.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798980 SkillGroupNum=10 } 8372071: Aug 09 15:46:32.358 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798980 8372072: Aug 09 15:46:32.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372073: Aug 09 15:46:32.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798980 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372074: Aug 09 15:46:32.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372075: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798981 SkillGroupNum=12 } 8372076: Aug 09 15:46:32.373 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798981 8372077: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372078: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798981 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:32 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372079: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372080: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798982 SkillGroupNum=13 } 8372081: Aug 09 15:46:32.373 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798982 8372082: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372083: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798982 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372084: Aug 09 15:46:32.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372085: Aug 09 15:46:32.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798983 SkillGroupNum=14 } 8372086: Aug 09 15:46:32.389 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798983 8372087: Aug 09 15:46:32.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372088: Aug 09 15:46:32.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798983 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372089: Aug 09 15:46:32.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372090: Aug 09 15:46:32.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798984 SkillGroupNum=7 } 8372091: Aug 09 15:46:32.405 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798984 8372092: Aug 09 15:46:32.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372093: Aug 09 15:46:32.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798984 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372094: Aug 09 15:46:32.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372095: Aug 09 15:46:33.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602353, agentID=mfoltz } 8372096: Aug 09 15:46:33.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372097: Aug 09 15:46:33.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602353, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372098: Aug 09 15:46:33.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372099: Aug 09 15:46:35.905 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602354, agentID=sbee } 8372100: Aug 09 15:46:35.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372101: Aug 09 15:46:35.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602354, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372102: Aug 09 15:46:35.905 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372103: Aug 09 15:46:35.967 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602355, agentID=cangelini } 8372104: Aug 09 15:46:35.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372105: Aug 09 15:46:35.967 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602355, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372106: Aug 09 15:46:35.967 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372107: Aug 09 15:46:42.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798985 SkillGroupNum=10 } 8372108: Aug 09 15:46:42.405 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798985 8372109: Aug 09 15:46:42.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372110: Aug 09 15:46:42.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798985 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372111: Aug 09 15:46:42.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372112: Aug 09 15:46:42.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798986 SkillGroupNum=12 } 8372113: Aug 09 15:46:42.420 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798986 8372114: Aug 09 15:46:42.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372115: Aug 09 15:46:42.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798986 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:42 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372116: Aug 09 15:46:42.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372117: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798987 SkillGroupNum=13 } 8372118: Aug 09 15:46:42.436 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798987 8372119: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372120: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798987 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372121: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372122: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798988 SkillGroupNum=14 } 8372123: Aug 09 15:46:42.436 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798988 8372124: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372125: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798988 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372126: Aug 09 15:46:42.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372127: Aug 09 15:46:42.452 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798989 SkillGroupNum=7 } 8372128: Aug 09 15:46:42.452 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798989 8372129: Aug 09 15:46:42.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372130: Aug 09 15:46:42.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798989 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372131: Aug 09 15:46:42.452 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372132: Aug 09 15:46:43.280 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602356, agentID=mfoltz } 8372133: Aug 09 15:46:43.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372134: Aug 09 15:46:43.280 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602356, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372135: Aug 09 15:46:43.280 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372136: Aug 09 15:46:44.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=496 } 8372137: Aug 09 15:46:44.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372138: Aug 09 15:46:44.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=496 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372139: Aug 09 15:46:44.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372140: Aug 09 15:46:46.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602357, agentID=sbee } 8372141: Aug 09 15:46:46.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372142: Aug 09 15:46:46.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602357, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372143: Aug 09 15:46:46.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372144: Aug 09 15:46:46.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602358, agentID=cangelini } 8372145: Aug 09 15:46:46.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372146: Aug 09 15:46:46.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602358, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372147: Aug 09 15:46:46.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372148: Aug 09 15:46:47.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1116 } 8372149: Aug 09 15:46:47.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372150: Aug 09 15:46:47.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1116 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372151: Aug 09 15:46:47.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372152: Aug 09 15:46:50.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54236 } 8372153: Aug 09 15:46:50.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372154: Aug 09 15:46:50.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54236 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372155: Aug 09 15:46:50.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372156: Aug 09 15:46:51.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=648 } 8372157: Aug 09 15:46:51.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372158: Aug 09 15:46:51.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=648 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372159: Aug 09 15:46:51.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372160: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798990 SkillGroupNum=10 } 8372161: Aug 09 15:46:52.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798990 8372162: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372163: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798990 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372164: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372165: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798991 SkillGroupNum=12 } 8372166: Aug 09 15:46:52.467 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798991 8372167: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372168: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798991 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:52 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372169: Aug 09 15:46:52.467 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372170: Aug 09 15:46:52.483 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798992 SkillGroupNum=13 } 8372171: Aug 09 15:46:52.483 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798992 8372172: Aug 09 15:46:52.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372173: Aug 09 15:46:52.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798992 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372174: Aug 09 15:46:52.483 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372175: Aug 09 15:46:52.499 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798993 SkillGroupNum=14 } 8372176: Aug 09 15:46:52.499 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798993 8372177: Aug 09 15:46:52.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372178: Aug 09 15:46:52.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798993 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372179: Aug 09 15:46:52.499 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372180: Aug 09 15:46:52.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798994 SkillGroupNum=7 } 8372181: Aug 09 15:46:52.514 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798994 8372182: Aug 09 15:46:52.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372183: Aug 09 15:46:52.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798994 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:46:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372184: Aug 09 15:46:52.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372185: Aug 09 15:46:53.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=798995 } 8372186: Aug 09 15:46:53.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372187: Aug 09 15:46:53.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=798995 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372188: Aug 09 15:46:53.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372189: Aug 09 15:46:53.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602359, agentID=mfoltz } 8372190: Aug 09 15:46:53.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372191: Aug 09 15:46:53.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602359, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372192: Aug 09 15:46:53.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372193: Aug 09 15:46:56.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602360, agentID=sbee } 8372194: Aug 09 15:46:56.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372195: Aug 09 15:46:56.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602360, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372196: Aug 09 15:46:56.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372197: Aug 09 15:46:56.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602361, agentID=cangelini } 8372198: Aug 09 15:46:56.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372199: Aug 09 15:46:56.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602361, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372200: Aug 09 15:46:56.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372201: Aug 09 15:46:58.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602362 } 8372202: Aug 09 15:46:58.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372203: Aug 09 15:46:58.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602362 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372204: Aug 09 15:46:58.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372205: Aug 09 15:47:00.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=441 } 8372206: Aug 09 15:47:00.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372207: Aug 09 15:47:00.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=441 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372208: Aug 09 15:47:00.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372209: Aug 09 15:47:02.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798996 SkillGroupNum=10 } 8372210: Aug 09 15:47:02.514 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798996 8372211: Aug 09 15:47:02.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372212: Aug 09 15:47:02.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798996 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372213: Aug 09 15:47:02.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372214: Aug 09 15:47:02.530 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798997 SkillGroupNum=12 } 8372215: Aug 09 15:47:02.530 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798997 8372216: Aug 09 15:47:02.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372217: Aug 09 15:47:02.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798997 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:02 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372218: Aug 09 15:47:02.530 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372219: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798998 SkillGroupNum=13 } 8372220: Aug 09 15:47:02.546 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798998 8372221: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372222: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798998 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372223: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372224: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=798999 SkillGroupNum=14 } 8372225: Aug 09 15:47:02.546 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:798999 8372226: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372227: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=798999 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372228: Aug 09 15:47:02.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372229: Aug 09 15:47:02.561 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799000 SkillGroupNum=7 } 8372230: Aug 09 15:47:02.561 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799000 8372231: Aug 09 15:47:02.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372232: Aug 09 15:47:02.561 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799000 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372233: Aug 09 15:47:02.561 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372234: Aug 09 15:47:03.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602363, agentID=mfoltz } 8372235: Aug 09 15:47:03.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372236: Aug 09 15:47:03.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602363, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372237: Aug 09 15:47:03.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372238: Aug 09 15:47:05.468 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8372239: Aug 09 15:47:05.468 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8372240: Aug 09 15:47:06.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602364, agentID=sbee } 8372241: Aug 09 15:47:06.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372242: Aug 09 15:47:06.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602364, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372243: Aug 09 15:47:06.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372244: Aug 09 15:47:06.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602365, agentID=cangelini } 8372245: Aug 09 15:47:06.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372246: Aug 09 15:47:06.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602365, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372247: Aug 09 15:47:06.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372248: Aug 09 15:47:07.311 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545227311 8372249: Aug 09 15:47:07.311 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545227311 done. 8372250: Aug 09 15:47:10.468 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8372251: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372252: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372253: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372254: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8372255: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8372256: Aug 09 15:47:10.468 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8372257: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799001 SkillGroupNum=10 } 8372258: Aug 09 15:47:12.577 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799001 8372259: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372260: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799001 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372261: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372262: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799002 SkillGroupNum=12 } 8372263: Aug 09 15:47:12.577 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799002 8372264: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372265: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799002 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:12 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372266: Aug 09 15:47:12.577 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372267: Aug 09 15:47:12.593 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799003 SkillGroupNum=13 } 8372268: Aug 09 15:47:12.593 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799003 8372269: Aug 09 15:47:12.593 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372270: Aug 09 15:47:12.593 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799003 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372271: Aug 09 15:47:12.593 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372272: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799004 SkillGroupNum=14 } 8372273: Aug 09 15:47:12.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799004 8372274: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372275: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799004 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372276: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372277: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799005 SkillGroupNum=7 } 8372278: Aug 09 15:47:12.608 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799005 8372279: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372280: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799005 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372281: Aug 09 15:47:12.608 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372282: Aug 09 15:47:14.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602366, agentID=mfoltz } 8372283: Aug 09 15:47:14.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372284: Aug 09 15:47:14.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602366, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372285: Aug 09 15:47:14.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372286: Aug 09 15:47:14.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=497 } 8372287: Aug 09 15:47:14.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372288: Aug 09 15:47:14.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=497 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372289: Aug 09 15:47:14.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372290: Aug 09 15:47:16.827 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602367, agentID=sbee } 8372291: Aug 09 15:47:16.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372292: Aug 09 15:47:16.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602367, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372293: Aug 09 15:47:16.827 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372294: Aug 09 15:47:16.968 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602368, agentID=cangelini } 8372295: Aug 09 15:47:16.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372296: Aug 09 15:47:16.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602368, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372297: Aug 09 15:47:16.968 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372298: Aug 09 15:47:17.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1117 } 8372299: Aug 09 15:47:17.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372300: Aug 09 15:47:17.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1117 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372301: Aug 09 15:47:17.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372302: Aug 09 15:47:20.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54237 } 8372303: Aug 09 15:47:20.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372304: Aug 09 15:47:20.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54237 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372305: Aug 09 15:47:20.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372306: Aug 09 15:47:21.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=649 } 8372307: Aug 09 15:47:21.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372308: Aug 09 15:47:21.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=649 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372309: Aug 09 15:47:21.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372310: Aug 09 15:47:22.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799006 SkillGroupNum=10 } 8372311: Aug 09 15:47:22.624 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799006 8372312: Aug 09 15:47:22.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372313: Aug 09 15:47:22.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799006 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372314: Aug 09 15:47:22.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372315: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799007 SkillGroupNum=12 } 8372316: Aug 09 15:47:22.640 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799007 8372317: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372318: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799007 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:22 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372319: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372320: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799008 SkillGroupNum=13 } 8372321: Aug 09 15:47:22.640 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799008 8372322: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372323: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799008 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372324: Aug 09 15:47:22.640 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372325: Aug 09 15:47:22.655 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799009 SkillGroupNum=14 } 8372326: Aug 09 15:47:22.655 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799009 8372327: Aug 09 15:47:22.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372328: Aug 09 15:47:22.655 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799009 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372329: Aug 09 15:47:22.655 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372330: Aug 09 15:47:22.671 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799010 SkillGroupNum=7 } 8372331: Aug 09 15:47:22.671 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799010 8372332: Aug 09 15:47:22.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372333: Aug 09 15:47:22.671 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799010 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372334: Aug 09 15:47:22.671 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372335: Aug 09 15:47:23.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799011 } 8372336: Aug 09 15:47:23.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372337: Aug 09 15:47:23.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799011 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372338: Aug 09 15:47:23.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372339: Aug 09 15:47:24.343 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602369, agentID=mfoltz } 8372340: Aug 09 15:47:24.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372341: Aug 09 15:47:24.343 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602369, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372342: Aug 09 15:47:24.343 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372343: Aug 09 15:47:27.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602370, agentID=sbee } 8372344: Aug 09 15:47:27.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372345: Aug 09 15:47:27.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602370, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372346: Aug 09 15:47:27.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372347: Aug 09 15:47:27.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602371, agentID=cangelini } 8372348: Aug 09 15:47:27.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372349: Aug 09 15:47:27.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602371, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372350: Aug 09 15:47:27.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372351: Aug 09 15:47:28.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602372 } 8372352: Aug 09 15:47:28.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372353: Aug 09 15:47:28.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602372 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372354: Aug 09 15:47:28.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372355: Aug 09 15:47:30.390 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=442 } 8372356: Aug 09 15:47:30.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372357: Aug 09 15:47:30.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=442 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372358: Aug 09 15:47:30.390 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372359: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799012 SkillGroupNum=10 } 8372360: Aug 09 15:47:32.687 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799012 8372361: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372362: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799012 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372363: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372364: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799013 SkillGroupNum=12 } 8372365: Aug 09 15:47:32.687 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799013 8372366: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372367: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799013 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:32 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372368: Aug 09 15:47:32.687 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372369: Aug 09 15:47:32.703 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799014 SkillGroupNum=13 } 8372370: Aug 09 15:47:32.703 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799014 8372371: Aug 09 15:47:32.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372372: Aug 09 15:47:32.703 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799014 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:32 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372373: Aug 09 15:47:32.703 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372374: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799015 SkillGroupNum=14 } 8372375: Aug 09 15:47:32.718 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799015 8372376: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372377: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799015 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:32 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372378: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372379: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799016 SkillGroupNum=7 } 8372380: Aug 09 15:47:32.718 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799016 8372381: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372382: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799016 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:32 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372383: Aug 09 15:47:32.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372384: Aug 09 15:47:34.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602373, agentID=mfoltz } 8372385: Aug 09 15:47:34.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372386: Aug 09 15:47:34.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602373, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372387: Aug 09 15:47:34.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372388: Aug 09 15:47:37.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602374, agentID=sbee } 8372389: Aug 09 15:47:37.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372390: Aug 09 15:47:37.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602374, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372391: Aug 09 15:47:37.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372392: Aug 09 15:47:37.500 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602375, agentID=cangelini } 8372393: Aug 09 15:47:37.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372394: Aug 09 15:47:37.500 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602375, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372395: Aug 09 15:47:37.500 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372396: Aug 09 15:47:42.734 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799017 SkillGroupNum=10 } 8372397: Aug 09 15:47:42.734 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799017 8372398: Aug 09 15:47:42.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372399: Aug 09 15:47:42.734 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799017 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372400: Aug 09 15:47:42.734 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372401: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799018 SkillGroupNum=12 } 8372402: Aug 09 15:47:42.750 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799018 8372403: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372404: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799018 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:42 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372405: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372406: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799019 SkillGroupNum=13 } 8372407: Aug 09 15:47:42.750 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799019 8372408: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372409: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799019 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:42 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372410: Aug 09 15:47:42.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372411: Aug 09 15:47:42.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799020 SkillGroupNum=14 } 8372412: Aug 09 15:47:42.765 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799020 8372413: Aug 09 15:47:42.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372414: Aug 09 15:47:42.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799020 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:42 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372415: Aug 09 15:47:42.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372416: Aug 09 15:47:42.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799021 SkillGroupNum=7 } 8372417: Aug 09 15:47:42.781 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799021 8372418: Aug 09 15:47:42.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372419: Aug 09 15:47:42.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799021 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:42 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372420: Aug 09 15:47:42.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372421: Aug 09 15:47:44.765 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602376, agentID=mfoltz } 8372422: Aug 09 15:47:44.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372423: Aug 09 15:47:44.765 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602376, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372424: Aug 09 15:47:44.765 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372425: Aug 09 15:47:44.890 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=498 } 8372426: Aug 09 15:47:44.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372427: Aug 09 15:47:44.890 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=498 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372428: Aug 09 15:47:44.890 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372429: Aug 09 15:47:47.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1118 } 8372430: Aug 09 15:47:47.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372431: Aug 09 15:47:47.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1118 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372432: Aug 09 15:47:47.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372433: Aug 09 15:47:47.437 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602377, agentID=sbee } 8372434: Aug 09 15:47:47.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372435: Aug 09 15:47:47.437 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602377, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372436: Aug 09 15:47:47.437 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372437: Aug 09 15:47:47.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602378, agentID=cangelini } 8372438: Aug 09 15:47:47.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372439: Aug 09 15:47:47.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602378, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372440: Aug 09 15:47:47.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372441: Aug 09 15:47:50.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54238 } 8372442: Aug 09 15:47:50.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372443: Aug 09 15:47:50.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54238 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372444: Aug 09 15:47:50.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372445: Aug 09 15:47:51.172 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=650 } 8372446: Aug 09 15:47:51.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372447: Aug 09 15:47:51.172 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=650 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372448: Aug 09 15:47:51.172 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372449: Aug 09 15:47:52.781 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799022 SkillGroupNum=10 } 8372450: Aug 09 15:47:52.781 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799022 8372451: Aug 09 15:47:52.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372452: Aug 09 15:47:52.781 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799022 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372453: Aug 09 15:47:52.781 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372454: Aug 09 15:47:52.797 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799023 SkillGroupNum=12 } 8372455: Aug 09 15:47:52.797 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799023 8372456: Aug 09 15:47:52.797 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372457: Aug 09 15:47:52.797 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799023 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:52 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372458: Aug 09 15:47:52.797 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372459: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799024 SkillGroupNum=13 } 8372460: Aug 09 15:47:52.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799024 8372461: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372462: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799024 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:52 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372463: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372464: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799025 SkillGroupNum=14 } 8372465: Aug 09 15:47:52.812 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799025 8372466: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372467: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799025 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:52 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372468: Aug 09 15:47:52.812 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372469: Aug 09 15:47:52.828 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799026 SkillGroupNum=7 } 8372470: Aug 09 15:47:52.828 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799026 8372471: Aug 09 15:47:52.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372472: Aug 09 15:47:52.828 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799026 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:47:52 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372473: Aug 09 15:47:52.828 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372474: Aug 09 15:47:53.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799027 } 8372475: Aug 09 15:47:53.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372476: Aug 09 15:47:53.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799027 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372477: Aug 09 15:47:53.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372478: Aug 09 15:47:55.015 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602379, agentID=mfoltz } 8372479: Aug 09 15:47:55.015 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372480: Aug 09 15:47:55.015 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602379, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372481: Aug 09 15:47:55.015 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372482: Aug 09 15:47:57.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602380, agentID=sbee } 8372483: Aug 09 15:47:57.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372484: Aug 09 15:47:57.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602380, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372485: Aug 09 15:47:57.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372486: Aug 09 15:47:58.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602381, agentID=cangelini } 8372487: Aug 09 15:47:58.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372488: Aug 09 15:47:58.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602381, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372489: Aug 09 15:47:58.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372490: Aug 09 15:47:58.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602382 } 8372491: Aug 09 15:47:58.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372492: Aug 09 15:47:58.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602382 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372493: Aug 09 15:47:58.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372494: Aug 09 15:48:00.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=443 } 8372495: Aug 09 15:48:00.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372496: Aug 09 15:48:00.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=443 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372497: Aug 09 15:48:00.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372498: Aug 09 15:48:02.844 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799028 SkillGroupNum=10 } 8372499: Aug 09 15:48:02.844 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799028 8372500: Aug 09 15:48:02.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372501: Aug 09 15:48:02.844 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799028 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372502: Aug 09 15:48:02.844 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372503: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799029 SkillGroupNum=12 } 8372504: Aug 09 15:48:02.859 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799029 8372505: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372506: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799029 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:02 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372507: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372508: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799030 SkillGroupNum=13 } 8372509: Aug 09 15:48:02.859 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799030 8372510: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372511: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799030 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:02 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372512: Aug 09 15:48:02.859 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372513: Aug 09 15:48:02.875 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799031 SkillGroupNum=14 } 8372514: Aug 09 15:48:02.875 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799031 8372515: Aug 09 15:48:02.875 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372516: Aug 09 15:48:02.875 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799031 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:02 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372517: Aug 09 15:48:02.875 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372518: Aug 09 15:48:02.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799032 SkillGroupNum=7 } 8372519: Aug 09 15:48:02.891 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799032 8372520: Aug 09 15:48:02.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372521: Aug 09 15:48:02.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799032 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:02 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372522: Aug 09 15:48:02.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372523: Aug 09 15:48:05.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602383, agentID=mfoltz } 8372524: Aug 09 15:48:05.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372525: Aug 09 15:48:05.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602383, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372526: Aug 09 15:48:05.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372527: Aug 09 15:48:07.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602384, agentID=sbee } 8372528: Aug 09 15:48:07.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372529: Aug 09 15:48:07.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602384, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372530: Aug 09 15:48:07.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372531: Aug 09 15:48:08.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602385, agentID=cangelini } 8372532: Aug 09 15:48:08.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372533: Aug 09 15:48:08.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602385, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372534: Aug 09 15:48:08.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372535: Aug 09 15:48:10.469 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8372536: Aug 09 15:48:10.469 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8372537: Aug 09 15:48:12.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799033 SkillGroupNum=10 } 8372538: Aug 09 15:48:12.891 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799033 8372539: Aug 09 15:48:12.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372540: Aug 09 15:48:12.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799033 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372541: Aug 09 15:48:12.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372542: Aug 09 15:48:12.906 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799034 SkillGroupNum=12 } 8372543: Aug 09 15:48:12.906 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799034 8372544: Aug 09 15:48:12.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372545: Aug 09 15:48:12.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799034 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:12 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372546: Aug 09 15:48:12.906 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372547: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799035 SkillGroupNum=13 } 8372548: Aug 09 15:48:12.922 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799035 8372549: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372550: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799035 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:12 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372551: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372552: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799036 SkillGroupNum=14 } 8372553: Aug 09 15:48:12.922 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799036 8372554: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372555: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799036 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:12 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372556: Aug 09 15:48:12.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372557: Aug 09 15:48:12.938 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799037 SkillGroupNum=7 } 8372558: Aug 09 15:48:12.938 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799037 8372559: Aug 09 15:48:12.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372560: Aug 09 15:48:12.938 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799037 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:12 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372561: Aug 09 15:48:12.938 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372562: Aug 09 15:48:14.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=499 } 8372563: Aug 09 15:48:14.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372564: Aug 09 15:48:14.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=499 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372565: Aug 09 15:48:14.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372566: Aug 09 15:48:15.469 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8372567: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372568: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372569: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372570: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8372571: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8372572: Aug 09 15:48:15.469 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8372573: Aug 09 15:48:15.578 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602386, agentID=mfoltz } 8372574: Aug 09 15:48:15.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372575: Aug 09 15:48:15.578 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602386, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372576: Aug 09 15:48:15.578 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372577: Aug 09 15:48:17.235 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1119 } 8372578: Aug 09 15:48:17.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372579: Aug 09 15:48:17.235 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1119 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372580: Aug 09 15:48:17.235 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372581: Aug 09 15:48:18.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602387, agentID=sbee } 8372582: Aug 09 15:48:18.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372583: Aug 09 15:48:18.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602387, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372584: Aug 09 15:48:18.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372585: Aug 09 15:48:18.516 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602388, agentID=cangelini } 8372586: Aug 09 15:48:18.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372587: Aug 09 15:48:18.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602388, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372588: Aug 09 15:48:18.516 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372589: Aug 09 15:48:20.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54239 } 8372590: Aug 09 15:48:20.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372591: Aug 09 15:48:20.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54239 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372592: Aug 09 15:48:20.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372593: Aug 09 15:48:21.188 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=651 } 8372594: Aug 09 15:48:21.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372595: Aug 09 15:48:21.188 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=651 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372596: Aug 09 15:48:21.188 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372597: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=652,agentState=UNAVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=cross,agentDN=12103007,agentPwd=***** } 8372598: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:cross InvokeID:652 State:UNAVAILABLE Forced:False) 8372599: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:UNAVAILABLE Old State:AVAILABLE Reason code:0 8372600: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8372601: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8372602: Aug 09 15:48:22.922 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: UNAVAILABLE 8372603: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8372604: Aug 09 15:48:22.922 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8372605: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8372606: Aug 09 15:48:22.922 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8372607: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8372608: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] invokeID:652 } to outboundQ 8372609: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8372610: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8372611: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8372612: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=652 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372613: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372614: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372615: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372616: Aug 09 15:48:22.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372617: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799038 SkillGroupNum=10 } 8372618: Aug 09 15:48:22.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799038 8372619: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372620: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799038 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372621: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372622: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799039 SkillGroupNum=12 } 8372623: Aug 09 15:48:22.953 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799039 8372624: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372625: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799039 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:22 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372626: Aug 09 15:48:22.953 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372627: Aug 09 15:48:22.969 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799040 SkillGroupNum=13 } 8372628: Aug 09 15:48:22.969 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799040 8372629: Aug 09 15:48:22.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372630: Aug 09 15:48:22.969 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799040 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:22 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372631: Aug 09 15:48:22.969 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372632: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799041 SkillGroupNum=14 } 8372633: Aug 09 15:48:22.985 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799041 8372634: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372635: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799041 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:22 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372636: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372637: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799042 SkillGroupNum=7 } 8372638: Aug 09 15:48:22.985 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799042 8372639: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372640: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799042 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:22 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372641: Aug 09 15:48:22.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372642: Aug 09 15:48:23.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799043 } 8372643: Aug 09 15:48:23.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372644: Aug 09 15:48:23.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799043 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372645: Aug 09 15:48:23.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372646: Aug 09 15:48:25.813 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602389, agentID=mfoltz } 8372647: Aug 09 15:48:25.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372648: Aug 09 15:48:25.813 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602389, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372649: Aug 09 15:48:25.813 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372650: Aug 09 15:48:28.360 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602390 } 8372651: Aug 09 15:48:28.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372652: Aug 09 15:48:28.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602390 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372653: Aug 09 15:48:28.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372654: Aug 09 15:48:28.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602391, agentID=sbee } 8372655: Aug 09 15:48:28.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372656: Aug 09 15:48:28.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602391, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372657: Aug 09 15:48:28.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372658: Aug 09 15:48:28.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602392, agentID=cangelini } 8372659: Aug 09 15:48:28.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372660: Aug 09 15:48:28.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602392, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372661: Aug 09 15:48:28.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372662: Aug 09 15:48:30.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=444 } 8372663: Aug 09 15:48:30.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372664: Aug 09 15:48:30.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=444 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372665: Aug 09 15:48:30.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372666: Aug 09 15:48:33.001 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799044 SkillGroupNum=10 } 8372667: Aug 09 15:48:33.001 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799044 8372668: Aug 09 15:48:33.001 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372669: Aug 09 15:48:33.001 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799044 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372670: Aug 09 15:48:33.001 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372671: Aug 09 15:48:33.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799045 SkillGroupNum=12 } 8372672: Aug 09 15:48:33.016 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799045 8372673: Aug 09 15:48:33.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372674: Aug 09 15:48:33.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799045 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:33 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372675: Aug 09 15:48:33.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372676: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799046 SkillGroupNum=13 } 8372677: Aug 09 15:48:33.032 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799046 8372678: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372679: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799046 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372680: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372681: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799047 SkillGroupNum=14 } 8372682: Aug 09 15:48:33.032 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799047 8372683: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372684: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799047 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372685: Aug 09 15:48:33.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372686: Aug 09 15:48:33.047 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799048 SkillGroupNum=7 } 8372687: Aug 09 15:48:33.047 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799048 8372688: Aug 09 15:48:33.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372689: Aug 09 15:48:33.047 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799048 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372690: Aug 09 15:48:33.047 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372691: Aug 09 15:48:36.032 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602393, agentID=mfoltz } 8372692: Aug 09 15:48:36.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372693: Aug 09 15:48:36.032 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602393, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372694: Aug 09 15:48:36.032 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372695: Aug 09 15:48:38.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602394, agentID=sbee } 8372696: Aug 09 15:48:38.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372697: Aug 09 15:48:38.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602394, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372698: Aug 09 15:48:38.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372699: Aug 09 15:48:38.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602395, agentID=cangelini } 8372700: Aug 09 15:48:38.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372701: Aug 09 15:48:38.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602395, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372702: Aug 09 15:48:38.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372703: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799049 SkillGroupNum=10 } 8372704: Aug 09 15:48:43.063 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799049 8372705: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372706: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799049 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372707: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372708: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799050 SkillGroupNum=12 } 8372709: Aug 09 15:48:43.063 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799050 8372710: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372711: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799050 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:43 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372712: Aug 09 15:48:43.063 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372713: Aug 09 15:48:43.079 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799051 SkillGroupNum=13 } 8372714: Aug 09 15:48:43.079 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799051 8372715: Aug 09 15:48:43.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372716: Aug 09 15:48:43.079 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799051 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372717: Aug 09 15:48:43.079 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372718: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799052 SkillGroupNum=14 } 8372719: Aug 09 15:48:43.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799052 8372720: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372721: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799052 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372722: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372723: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799053 SkillGroupNum=7 } 8372724: Aug 09 15:48:43.094 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799053 8372725: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372726: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799053 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372727: Aug 09 15:48:43.094 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372728: Aug 09 15:48:44.891 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=500 } 8372729: Aug 09 15:48:44.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372730: Aug 09 15:48:44.891 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=500 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372731: Aug 09 15:48:44.891 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372732: Aug 09 15:48:46.329 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602396, agentID=mfoltz } 8372733: Aug 09 15:48:46.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372734: Aug 09 15:48:46.329 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602396, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372735: Aug 09 15:48:46.329 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372736: Aug 09 15:48:47.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1120 } 8372737: Aug 09 15:48:47.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372738: Aug 09 15:48:47.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1120 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372739: Aug 09 15:48:47.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372740: Aug 09 15:48:48.751 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602397, agentID=sbee } 8372741: Aug 09 15:48:48.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372742: Aug 09 15:48:48.751 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602397, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372743: Aug 09 15:48:48.751 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372744: Aug 09 15:48:49.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602398, agentID=cangelini } 8372745: Aug 09 15:48:49.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372746: Aug 09 15:48:49.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602398, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372747: Aug 09 15:48:49.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372748: Aug 09 15:48:50.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54240 } 8372749: Aug 09 15:48:50.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372750: Aug 09 15:48:50.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54240 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372751: Aug 09 15:48:50.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372752: Aug 09 15:48:51.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=653 } 8372753: Aug 09 15:48:51.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372754: Aug 09 15:48:51.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=653 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372755: Aug 09 15:48:51.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372756: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799054 } 8372757: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372758: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799054 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372759: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372760: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799055 SkillGroupNum=10 } 8372761: Aug 09 15:48:53.110 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799055 8372762: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372763: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799055 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372764: Aug 09 15:48:53.110 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372765: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799056 SkillGroupNum=12 } 8372766: Aug 09 15:48:53.126 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799056 8372767: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372768: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799056 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:53 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372769: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372770: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799057 SkillGroupNum=13 } 8372771: Aug 09 15:48:53.126 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799057 8372772: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372773: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799057 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372774: Aug 09 15:48:53.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372775: Aug 09 15:48:53.142 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799058 SkillGroupNum=14 } 8372776: Aug 09 15:48:53.142 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799058 8372777: Aug 09 15:48:53.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372778: Aug 09 15:48:53.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799058 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372779: Aug 09 15:48:53.142 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372780: Aug 09 15:48:53.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799059 SkillGroupNum=7 } 8372781: Aug 09 15:48:53.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799059 8372782: Aug 09 15:48:53.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372783: Aug 09 15:48:53.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799059 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:48:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372784: Aug 09 15:48:53.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372785: Aug 09 15:48:56.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602399, agentID=mfoltz } 8372786: Aug 09 15:48:56.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372787: Aug 09 15:48:56.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602399, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372788: Aug 09 15:48:56.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372789: Aug 09 15:48:58.360 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602400 } 8372790: Aug 09 15:48:58.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372791: Aug 09 15:48:58.360 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602400 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372792: Aug 09 15:48:58.360 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372793: Aug 09 15:48:59.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602401, agentID=sbee } 8372794: Aug 09 15:48:59.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372795: Aug 09 15:48:59.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602401, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372796: Aug 09 15:48:59.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372797: Aug 09 15:48:59.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602402, agentID=cangelini } 8372798: Aug 09 15:48:59.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372799: Aug 09 15:48:59.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602402, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372800: Aug 09 15:48:59.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372801: Aug 09 15:49:00.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=445 } 8372802: Aug 09 15:49:00.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372803: Aug 09 15:49:00.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=445 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372804: Aug 09 15:49:00.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372805: Aug 09 15:49:03.157 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799060 SkillGroupNum=10 } 8372806: Aug 09 15:49:03.157 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799060 8372807: Aug 09 15:49:03.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372808: Aug 09 15:49:03.157 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799060 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372809: Aug 09 15:49:03.157 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372810: Aug 09 15:49:03.173 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799061 SkillGroupNum=12 } 8372811: Aug 09 15:49:03.173 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799061 8372812: Aug 09 15:49:03.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372813: Aug 09 15:49:03.173 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799061 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:03 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372814: Aug 09 15:49:03.173 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372815: Aug 09 15:49:03.189 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799062 SkillGroupNum=13 } 8372816: Aug 09 15:49:03.189 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799062 8372817: Aug 09 15:49:03.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372818: Aug 09 15:49:03.189 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799062 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372819: Aug 09 15:49:03.189 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372820: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799063 SkillGroupNum=14 } 8372821: Aug 09 15:49:03.204 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799063 8372822: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372823: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799063 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372824: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372825: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799064 SkillGroupNum=7 } 8372826: Aug 09 15:49:03.204 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799064 8372827: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372828: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799064 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372829: Aug 09 15:49:03.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372830: Aug 09 15:49:06.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602403, agentID=mfoltz } 8372831: Aug 09 15:49:06.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372832: Aug 09 15:49:06.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602403, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372833: Aug 09 15:49:06.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372834: Aug 09 15:49:09.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602404, agentID=sbee } 8372835: Aug 09 15:49:09.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372836: Aug 09 15:49:09.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602404, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372837: Aug 09 15:49:09.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372838: Aug 09 15:49:09.829 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602405, agentID=cangelini } 8372839: Aug 09 15:49:09.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372840: Aug 09 15:49:09.829 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602405, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372841: Aug 09 15:49:09.829 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372842: Aug 09 15:49:13.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799065 SkillGroupNum=10 } 8372843: Aug 09 15:49:13.220 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799065 8372844: Aug 09 15:49:13.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372845: Aug 09 15:49:13.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799065 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372846: Aug 09 15:49:13.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372847: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799066 SkillGroupNum=12 } 8372848: Aug 09 15:49:13.236 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799066 8372849: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372850: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799066 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:13 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372851: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372852: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799067 SkillGroupNum=13 } 8372853: Aug 09 15:49:13.236 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799067 8372854: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372855: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799067 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372856: Aug 09 15:49:13.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372857: Aug 09 15:49:13.251 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799068 SkillGroupNum=14 } 8372858: Aug 09 15:49:13.251 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799068 8372859: Aug 09 15:49:13.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372860: Aug 09 15:49:13.251 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799068 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372861: Aug 09 15:49:13.251 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372862: Aug 09 15:49:13.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799069 SkillGroupNum=7 } 8372863: Aug 09 15:49:13.267 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799069 8372864: Aug 09 15:49:13.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372865: Aug 09 15:49:13.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799069 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372866: Aug 09 15:49:13.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372867: Aug 09 15:49:14.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=501 } 8372868: Aug 09 15:49:14.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372869: Aug 09 15:49:14.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=501 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372870: Aug 09 15:49:14.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8372871: Aug 09 15:49:15.470 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8372872: Aug 09 15:49:15.470 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8372873: Aug 09 15:49:17.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602406, agentID=mfoltz } 8372874: Aug 09 15:49:17.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372875: Aug 09 15:49:17.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602406, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372876: Aug 09 15:49:17.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372877: Aug 09 15:49:17.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1121 } 8372878: Aug 09 15:49:17.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372879: Aug 09 15:49:17.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1121 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372880: Aug 09 15:49:17.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8372881: Aug 09 15:49:19.439 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602407, agentID=sbee } 8372882: Aug 09 15:49:19.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372883: Aug 09 15:49:19.439 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602407, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372884: Aug 09 15:49:19.439 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372885: Aug 09 15:49:20.048 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602408, agentID=cangelini } 8372886: Aug 09 15:49:20.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372887: Aug 09 15:49:20.048 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602408, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372888: Aug 09 15:49:20.048 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372889: Aug 09 15:49:20.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54241 } 8372890: Aug 09 15:49:20.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372891: Aug 09 15:49:20.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54241 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372892: Aug 09 15:49:20.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8372893: Aug 09 15:49:20.470 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8372894: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372895: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372896: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8372897: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8372898: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8372899: Aug 09 15:49:20.470 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8372900: Aug 09 15:49:21.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=654 } 8372901: Aug 09 15:49:21.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372902: Aug 09 15:49:21.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=654 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372903: Aug 09 15:49:21.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8372904: Aug 09 15:49:23.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799070 } 8372905: Aug 09 15:49:23.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372906: Aug 09 15:49:23.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799070 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372907: Aug 09 15:49:23.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372908: Aug 09 15:49:23.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799071 SkillGroupNum=10 } 8372909: Aug 09 15:49:23.267 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799071 8372910: Aug 09 15:49:23.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372911: Aug 09 15:49:23.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799071 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372912: Aug 09 15:49:23.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372913: Aug 09 15:49:23.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799072 SkillGroupNum=12 } 8372914: Aug 09 15:49:23.283 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799072 8372915: Aug 09 15:49:23.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372916: Aug 09 15:49:23.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799072 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:23 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372917: Aug 09 15:49:23.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372918: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799073 SkillGroupNum=13 } 8372919: Aug 09 15:49:23.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799073 8372920: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372921: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799073 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372922: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372923: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799074 SkillGroupNum=14 } 8372924: Aug 09 15:49:23.298 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799074 8372925: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372926: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799074 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372927: Aug 09 15:49:23.298 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372928: Aug 09 15:49:23.314 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799075 SkillGroupNum=7 } 8372929: Aug 09 15:49:23.314 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799075 8372930: Aug 09 15:49:23.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372931: Aug 09 15:49:23.314 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799075 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372932: Aug 09 15:49:23.314 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372933: Aug 09 15:49:27.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602409, agentID=mfoltz } 8372934: Aug 09 15:49:27.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372935: Aug 09 15:49:27.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602409, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372936: Aug 09 15:49:27.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372937: Aug 09 15:49:28.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602410 } 8372938: Aug 09 15:49:28.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372939: Aug 09 15:49:28.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602410 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372940: Aug 09 15:49:28.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372941: Aug 09 15:49:29.658 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602411, agentID=sbee } 8372942: Aug 09 15:49:29.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372943: Aug 09 15:49:29.658 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602411, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372944: Aug 09 15:49:29.658 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372945: Aug 09 15:49:30.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602412, agentID=cangelini } 8372946: Aug 09 15:49:30.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372947: Aug 09 15:49:30.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602412, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372948: Aug 09 15:49:30.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372949: Aug 09 15:49:30.392 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=446 } 8372950: Aug 09 15:49:30.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8372951: Aug 09 15:49:30.392 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=446 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372952: Aug 09 15:49:30.392 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8372953: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799076 SkillGroupNum=10 } 8372954: Aug 09 15:49:33.330 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799076 8372955: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372956: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799076 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372957: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372958: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799077 SkillGroupNum=12 } 8372959: Aug 09 15:49:33.330 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799077 8372960: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372961: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799077 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:33 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372962: Aug 09 15:49:33.330 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372963: Aug 09 15:49:33.345 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799078 SkillGroupNum=13 } 8372964: Aug 09 15:49:33.345 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799078 8372965: Aug 09 15:49:33.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372966: Aug 09 15:49:33.345 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799078 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372967: Aug 09 15:49:33.345 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372968: Aug 09 15:49:33.361 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799079 SkillGroupNum=14 } 8372969: Aug 09 15:49:33.361 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799079 8372970: Aug 09 15:49:33.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372971: Aug 09 15:49:33.361 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799079 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372972: Aug 09 15:49:33.361 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372973: Aug 09 15:49:33.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799080 SkillGroupNum=7 } 8372974: Aug 09 15:49:33.377 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799080 8372975: Aug 09 15:49:33.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372976: Aug 09 15:49:33.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799080 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372977: Aug 09 15:49:33.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372978: Aug 09 15:49:37.517 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602413, agentID=mfoltz } 8372979: Aug 09 15:49:37.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372980: Aug 09 15:49:37.517 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602413, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372981: Aug 09 15:49:37.517 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372982: Aug 09 15:49:39.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602414, agentID=sbee } 8372983: Aug 09 15:49:39.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372984: Aug 09 15:49:39.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602414, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372985: Aug 09 15:49:39.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372986: Aug 09 15:49:40.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602415, agentID=cangelini } 8372987: Aug 09 15:49:40.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8372988: Aug 09 15:49:40.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602415, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372989: Aug 09 15:49:40.517 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8372990: Aug 09 15:49:43.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799081 SkillGroupNum=10 } 8372991: Aug 09 15:49:43.377 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799081 8372992: Aug 09 15:49:43.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372993: Aug 09 15:49:43.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799081 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372994: Aug 09 15:49:43.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372995: Aug 09 15:49:43.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799082 SkillGroupNum=12 } 8372996: Aug 09 15:49:43.393 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799082 8372997: Aug 09 15:49:43.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8372998: Aug 09 15:49:43.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799082 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:43 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8372999: Aug 09 15:49:43.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373000: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799083 SkillGroupNum=13 } 8373001: Aug 09 15:49:43.408 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799083 8373002: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373003: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799083 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373004: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373005: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799084 SkillGroupNum=14 } 8373006: Aug 09 15:49:43.408 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799084 8373007: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373008: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799084 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373009: Aug 09 15:49:43.408 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373010: Aug 09 15:49:43.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799085 SkillGroupNum=7 } 8373011: Aug 09 15:49:43.424 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799085 8373012: Aug 09 15:49:43.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373013: Aug 09 15:49:43.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799085 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373014: Aug 09 15:49:43.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373015: Aug 09 15:49:44.893 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=502 } 8373016: Aug 09 15:49:44.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373017: Aug 09 15:49:44.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=502 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373018: Aug 09 15:49:44.893 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373019: Aug 09 15:49:47.283 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1122 } 8373020: Aug 09 15:49:47.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373021: Aug 09 15:49:47.283 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1122 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373022: Aug 09 15:49:47.283 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373023: Aug 09 15:49:47.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602416, agentID=mfoltz } 8373024: Aug 09 15:49:47.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373025: Aug 09 15:49:47.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602416, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373026: Aug 09 15:49:47.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373027: Aug 09 15:49:50.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602417, agentID=sbee } 8373028: Aug 09 15:49:50.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373029: Aug 09 15:49:50.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602417, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373030: Aug 09 15:49:50.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373031: Aug 09 15:49:50.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54242 } 8373032: Aug 09 15:49:50.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373033: Aug 09 15:49:50.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54242 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373034: Aug 09 15:49:50.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373035: Aug 09 15:49:50.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602418, agentID=cangelini } 8373036: Aug 09 15:49:50.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373037: Aug 09 15:49:50.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602418, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373038: Aug 09 15:49:50.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373039: Aug 09 15:49:51.236 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=655 } 8373040: Aug 09 15:49:51.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373041: Aug 09 15:49:51.236 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=655 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373042: Aug 09 15:49:51.236 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373043: Aug 09 15:49:53.111 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799086 } 8373044: Aug 09 15:49:53.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373045: Aug 09 15:49:53.111 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799086 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373046: Aug 09 15:49:53.111 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373047: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799087 SkillGroupNum=10 } 8373048: Aug 09 15:49:53.440 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799087 8373049: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373050: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799087 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373051: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373052: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799088 SkillGroupNum=12 } 8373053: Aug 09 15:49:53.440 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799088 8373054: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373055: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799088 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:53 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373056: Aug 09 15:49:53.440 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373057: Aug 09 15:49:53.455 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799089 SkillGroupNum=13 } 8373058: Aug 09 15:49:53.455 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799089 8373059: Aug 09 15:49:53.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373060: Aug 09 15:49:53.455 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799089 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373061: Aug 09 15:49:53.455 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373062: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799090 SkillGroupNum=14 } 8373063: Aug 09 15:49:53.471 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799090 8373064: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373065: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799090 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373066: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373067: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799091 SkillGroupNum=7 } 8373068: Aug 09 15:49:53.471 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799091 8373069: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373070: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799091 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:49:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373071: Aug 09 15:49:53.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373072: Aug 09 15:49:58.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602419, agentID=mfoltz } 8373073: Aug 09 15:49:58.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373074: Aug 09 15:49:58.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602419, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373075: Aug 09 15:49:58.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373076: Aug 09 15:49:58.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602420 } 8373077: Aug 09 15:49:58.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373078: Aug 09 15:49:58.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602420 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373079: Aug 09 15:49:58.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373080: Aug 09 15:50:00.346 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602421, agentID=sbee } 8373081: Aug 09 15:50:00.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373082: Aug 09 15:50:00.346 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602421, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373083: Aug 09 15:50:00.346 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373084: Aug 09 15:50:00.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=447 } 8373085: Aug 09 15:50:00.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373086: Aug 09 15:50:00.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=447 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373087: Aug 09 15:50:00.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373088: Aug 09 15:50:01.033 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602422, agentID=cangelini } 8373089: Aug 09 15:50:01.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373090: Aug 09 15:50:01.033 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602422, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373091: Aug 09 15:50:01.033 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373092: Aug 09 15:50:03.487 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799092 SkillGroupNum=10 } 8373093: Aug 09 15:50:03.487 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799092 8373094: Aug 09 15:50:03.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373095: Aug 09 15:50:03.487 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799092 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373096: Aug 09 15:50:03.487 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373097: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799093 SkillGroupNum=12 } 8373098: Aug 09 15:50:03.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799093 8373099: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373100: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799093 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:03 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373101: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373102: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799094 SkillGroupNum=13 } 8373103: Aug 09 15:50:03.502 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799094 8373104: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373105: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799094 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373106: Aug 09 15:50:03.502 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373107: Aug 09 15:50:03.518 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799095 SkillGroupNum=14 } 8373108: Aug 09 15:50:03.518 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799095 8373109: Aug 09 15:50:03.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373110: Aug 09 15:50:03.518 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799095 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373111: Aug 09 15:50:03.518 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373112: Aug 09 15:50:03.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799096 SkillGroupNum=7 } 8373113: Aug 09 15:50:03.534 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799096 8373114: Aug 09 15:50:03.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373115: Aug 09 15:50:03.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799096 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373116: Aug 09 15:50:03.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373117: Aug 09 15:50:08.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602423, agentID=mfoltz } 8373118: Aug 09 15:50:08.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373119: Aug 09 15:50:08.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602423, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373120: Aug 09 15:50:08.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373121: Aug 09 15:50:10.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602424, agentID=sbee } 8373122: Aug 09 15:50:10.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373123: Aug 09 15:50:10.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602424, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373124: Aug 09 15:50:10.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373125: Aug 09 15:50:11.299 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602425, agentID=cangelini } 8373126: Aug 09 15:50:11.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373127: Aug 09 15:50:11.299 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602425, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373128: Aug 09 15:50:11.299 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373129: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799097 SkillGroupNum=10 } 8373130: Aug 09 15:50:13.549 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799097 8373131: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373132: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799097 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373133: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373134: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799098 SkillGroupNum=12 } 8373135: Aug 09 15:50:13.549 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799098 8373136: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373137: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799098 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:13 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373138: Aug 09 15:50:13.549 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373139: Aug 09 15:50:13.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799099 SkillGroupNum=13 } 8373140: Aug 09 15:50:13.565 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799099 8373141: Aug 09 15:50:13.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373142: Aug 09 15:50:13.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799099 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373143: Aug 09 15:50:13.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373144: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799100 SkillGroupNum=14 } 8373145: Aug 09 15:50:13.581 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799100 8373146: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373147: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799100 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373148: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373149: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799101 SkillGroupNum=7 } 8373150: Aug 09 15:50:13.581 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799101 8373151: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373152: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799101 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373153: Aug 09 15:50:13.581 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373154: Aug 09 15:50:14.893 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=503 } 8373155: Aug 09 15:50:14.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373156: Aug 09 15:50:14.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=503 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373157: Aug 09 15:50:14.893 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373158: Aug 09 15:50:17.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1123 } 8373159: Aug 09 15:50:17.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373160: Aug 09 15:50:17.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1123 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373161: Aug 09 15:50:17.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373162: Aug 09 15:50:18.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602426, agentID=mfoltz } 8373163: Aug 09 15:50:18.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373164: Aug 09 15:50:18.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602426, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373165: Aug 09 15:50:18.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373166: Aug 09 15:50:20.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54243 } 8373167: Aug 09 15:50:20.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373168: Aug 09 15:50:20.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54243 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373169: Aug 09 15:50:20.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373170: Aug 09 15:50:20.471 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8373171: Aug 09 15:50:20.471 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8373172: Aug 09 15:50:20.768 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602427, agentID=sbee } 8373173: Aug 09 15:50:20.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373174: Aug 09 15:50:20.768 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602427, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373175: Aug 09 15:50:20.768 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373176: Aug 09 15:50:21.237 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=656 } 8373177: Aug 09 15:50:21.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373178: Aug 09 15:50:21.237 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=656 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373179: Aug 09 15:50:21.237 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373180: Aug 09 15:50:21.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602428, agentID=cangelini } 8373181: Aug 09 15:50:21.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373182: Aug 09 15:50:21.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602428, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373183: Aug 09 15:50:21.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373184: Aug 09 15:50:23.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799102 } 8373185: Aug 09 15:50:23.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373186: Aug 09 15:50:23.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799102 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373187: Aug 09 15:50:23.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373188: Aug 09 15:50:23.596 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799103 SkillGroupNum=10 } 8373189: Aug 09 15:50:23.596 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799103 8373190: Aug 09 15:50:23.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373191: Aug 09 15:50:23.596 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799103 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373192: Aug 09 15:50:23.596 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373193: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799104 SkillGroupNum=12 } 8373194: Aug 09 15:50:23.612 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799104 8373195: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373196: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799104 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:23 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373197: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373198: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799105 SkillGroupNum=13 } 8373199: Aug 09 15:50:23.612 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799105 8373200: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373201: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799105 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373202: Aug 09 15:50:23.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373203: Aug 09 15:50:23.628 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799106 SkillGroupNum=14 } 8373204: Aug 09 15:50:23.628 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799106 8373205: Aug 09 15:50:23.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373206: Aug 09 15:50:23.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799106 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373207: Aug 09 15:50:23.628 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373208: Aug 09 15:50:23.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799107 SkillGroupNum=7 } 8373209: Aug 09 15:50:23.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799107 8373210: Aug 09 15:50:23.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373211: Aug 09 15:50:23.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799107 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373212: Aug 09 15:50:23.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373213: Aug 09 15:50:25.471 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8373214: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373215: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373216: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373217: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8373218: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8373219: Aug 09 15:50:25.471 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8373220: Aug 09 15:50:28.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602429 } 8373221: Aug 09 15:50:28.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373222: Aug 09 15:50:28.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602429 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373223: Aug 09 15:50:28.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373224: Aug 09 15:50:28.815 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602430, agentID=mfoltz } 8373225: Aug 09 15:50:28.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373226: Aug 09 15:50:28.815 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602430, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373227: Aug 09 15:50:28.815 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373228: Aug 09 15:50:30.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=448 } 8373229: Aug 09 15:50:30.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373230: Aug 09 15:50:30.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=448 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373231: Aug 09 15:50:30.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373232: Aug 09 15:50:30.972 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602431, agentID=sbee } 8373233: Aug 09 15:50:30.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373234: Aug 09 15:50:30.972 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602431, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373235: Aug 09 15:50:30.972 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373236: Aug 09 15:50:31.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602432, agentID=cangelini } 8373237: Aug 09 15:50:31.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373238: Aug 09 15:50:31.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602432, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373239: Aug 09 15:50:31.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373240: Aug 09 15:50:33.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799108 SkillGroupNum=10 } 8373241: Aug 09 15:50:33.643 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799108 8373242: Aug 09 15:50:33.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373243: Aug 09 15:50:33.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799108 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373244: Aug 09 15:50:33.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373245: Aug 09 15:50:33.659 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799109 SkillGroupNum=12 } 8373246: Aug 09 15:50:33.659 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799109 8373247: Aug 09 15:50:33.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373248: Aug 09 15:50:33.659 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799109 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:33 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373249: Aug 09 15:50:33.659 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373250: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799110 SkillGroupNum=13 } 8373251: Aug 09 15:50:33.675 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799110 8373252: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373253: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799110 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373254: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373255: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799111 SkillGroupNum=14 } 8373256: Aug 09 15:50:33.675 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799111 8373257: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373258: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799111 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:33 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373259: Aug 09 15:50:33.675 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373260: Aug 09 15:50:33.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799112 SkillGroupNum=7 } 8373261: Aug 09 15:50:33.690 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799112 8373262: Aug 09 15:50:33.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373263: Aug 09 15:50:33.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799112 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:33 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373264: Aug 09 15:50:33.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373265: Aug 09 15:50:39.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602433, agentID=mfoltz } 8373266: Aug 09 15:50:39.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373267: Aug 09 15:50:39.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602433, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373268: Aug 09 15:50:39.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373269: Aug 09 15:50:41.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602434, agentID=sbee } 8373270: Aug 09 15:50:41.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373271: Aug 09 15:50:41.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602434, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373272: Aug 09 15:50:41.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373273: Aug 09 15:50:42.019 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602435, agentID=cangelini } 8373274: Aug 09 15:50:42.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373275: Aug 09 15:50:42.019 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602435, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373276: Aug 09 15:50:42.019 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373277: Aug 09 15:50:43.706 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799113 SkillGroupNum=10 } 8373278: Aug 09 15:50:43.706 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799113 8373279: Aug 09 15:50:43.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373280: Aug 09 15:50:43.706 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799113 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373281: Aug 09 15:50:43.706 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373282: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799114 SkillGroupNum=12 } 8373283: Aug 09 15:50:43.722 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799114 8373284: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373285: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799114 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:43 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373286: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373287: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799115 SkillGroupNum=13 } 8373288: Aug 09 15:50:43.722 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799115 8373289: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373290: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799115 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:43 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373291: Aug 09 15:50:43.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373292: Aug 09 15:50:43.737 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799116 SkillGroupNum=14 } 8373293: Aug 09 15:50:43.737 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799116 8373294: Aug 09 15:50:43.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373295: Aug 09 15:50:43.737 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799116 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:43 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373296: Aug 09 15:50:43.737 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373297: Aug 09 15:50:43.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799117 SkillGroupNum=7 } 8373298: Aug 09 15:50:43.753 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799117 8373299: Aug 09 15:50:43.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373300: Aug 09 15:50:43.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799117 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:43 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373301: Aug 09 15:50:43.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373302: Aug 09 15:50:44.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=504 } 8373303: Aug 09 15:50:44.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373304: Aug 09 15:50:44.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=504 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373305: Aug 09 15:50:44.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373306: Aug 09 15:50:47.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1124 } 8373307: Aug 09 15:50:47.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373308: Aug 09 15:50:47.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1124 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373309: Aug 09 15:50:47.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373310: Aug 09 15:50:49.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602436, agentID=mfoltz } 8373311: Aug 09 15:50:49.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373312: Aug 09 15:50:49.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602436, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373313: Aug 09 15:50:49.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373314: Aug 09 15:50:50.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54244 } 8373315: Aug 09 15:50:50.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373316: Aug 09 15:50:50.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54244 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373317: Aug 09 15:50:50.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373318: Aug 09 15:50:51.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=657 } 8373319: Aug 09 15:50:51.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373320: Aug 09 15:50:51.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=657 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373321: Aug 09 15:50:51.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373322: Aug 09 15:50:51.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602437, agentID=sbee } 8373323: Aug 09 15:50:51.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373324: Aug 09 15:50:51.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602437, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373325: Aug 09 15:50:51.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373326: Aug 09 15:50:52.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602438, agentID=cangelini } 8373327: Aug 09 15:50:52.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373328: Aug 09 15:50:52.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602438, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373329: Aug 09 15:50:52.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373330: Aug 09 15:50:53.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799118 } 8373331: Aug 09 15:50:53.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373332: Aug 09 15:50:53.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799118 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373333: Aug 09 15:50:53.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373334: Aug 09 15:50:53.753 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799119 SkillGroupNum=10 } 8373335: Aug 09 15:50:53.753 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799119 8373336: Aug 09 15:50:53.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373337: Aug 09 15:50:53.753 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799119 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373338: Aug 09 15:50:53.753 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373339: Aug 09 15:50:53.769 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799120 SkillGroupNum=12 } 8373340: Aug 09 15:50:53.769 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799120 8373341: Aug 09 15:50:53.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373342: Aug 09 15:50:53.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799120 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:53 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373343: Aug 09 15:50:53.769 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373344: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799121 SkillGroupNum=13 } 8373345: Aug 09 15:50:53.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799121 8373346: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373347: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799121 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:53 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373348: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373349: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799122 SkillGroupNum=14 } 8373350: Aug 09 15:50:53.784 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799122 8373351: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373352: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799122 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:53 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373353: Aug 09 15:50:53.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373354: Aug 09 15:50:53.800 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799123 SkillGroupNum=7 } 8373355: Aug 09 15:50:53.800 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799123 8373356: Aug 09 15:50:53.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373357: Aug 09 15:50:53.800 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799123 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:50:53 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373358: Aug 09 15:50:53.800 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373359: Aug 09 15:50:58.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602439 } 8373360: Aug 09 15:50:58.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373361: Aug 09 15:50:58.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602439 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373362: Aug 09 15:50:58.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373363: Aug 09 15:50:59.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602440, agentID=mfoltz } 8373364: Aug 09 15:50:59.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373365: Aug 09 15:50:59.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602440, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373366: Aug 09 15:50:59.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373367: Aug 09 15:51:00.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=449 } 8373368: Aug 09 15:51:00.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373369: Aug 09 15:51:00.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=449 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373370: Aug 09 15:51:00.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373371: Aug 09 15:51:01.581 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602441, agentID=sbee } 8373372: Aug 09 15:51:01.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373373: Aug 09 15:51:01.581 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602441, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373374: Aug 09 15:51:01.581 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373375: Aug 09 15:51:02.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602442, agentID=cangelini } 8373376: Aug 09 15:51:02.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373377: Aug 09 15:51:02.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602442, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373378: Aug 09 15:51:02.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373379: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799124 SkillGroupNum=10 } 8373380: Aug 09 15:51:03.816 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799124 8373381: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373382: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799124 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373383: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373384: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799125 SkillGroupNum=12 } 8373385: Aug 09 15:51:03.816 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799125 8373386: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373387: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799125 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:03 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373388: Aug 09 15:51:03.816 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373389: Aug 09 15:51:03.832 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799126 SkillGroupNum=13 } 8373390: Aug 09 15:51:03.832 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799126 8373391: Aug 09 15:51:03.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373392: Aug 09 15:51:03.832 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799126 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:03 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373393: Aug 09 15:51:03.832 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373394: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799127 SkillGroupNum=14 } 8373395: Aug 09 15:51:03.847 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799127 8373396: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373397: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799127 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:03 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373398: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373399: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799128 SkillGroupNum=7 } 8373400: Aug 09 15:51:03.847 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799128 8373401: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373402: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799128 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:03 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373403: Aug 09 15:51:03.847 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373404: Aug 09 15:51:09.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602443, agentID=mfoltz } 8373405: Aug 09 15:51:09.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373406: Aug 09 15:51:09.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602443, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373407: Aug 09 15:51:09.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373408: Aug 09 15:51:11.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602444, agentID=sbee } 8373409: Aug 09 15:51:11.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373410: Aug 09 15:51:11.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602444, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373411: Aug 09 15:51:11.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373412: Aug 09 15:51:12.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602445, agentID=cangelini } 8373413: Aug 09 15:51:12.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373414: Aug 09 15:51:12.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602445, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373415: Aug 09 15:51:12.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373416: Aug 09 15:51:13.863 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799129 SkillGroupNum=10 } 8373417: Aug 09 15:51:13.863 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799129 8373418: Aug 09 15:51:13.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373419: Aug 09 15:51:13.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799129 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373420: Aug 09 15:51:13.863 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373421: Aug 09 15:51:13.879 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799130 SkillGroupNum=12 } 8373422: Aug 09 15:51:13.879 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799130 8373423: Aug 09 15:51:13.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373424: Aug 09 15:51:13.879 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799130 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:13 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373425: Aug 09 15:51:13.879 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373426: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799131 SkillGroupNum=13 } 8373427: Aug 09 15:51:13.894 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799131 8373428: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373429: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799131 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:13 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373430: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373431: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799132 SkillGroupNum=14 } 8373432: Aug 09 15:51:13.894 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799132 8373433: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373434: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799132 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:13 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373435: Aug 09 15:51:13.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373436: Aug 09 15:51:13.910 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799133 SkillGroupNum=7 } 8373437: Aug 09 15:51:13.910 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799133 8373438: Aug 09 15:51:13.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373439: Aug 09 15:51:13.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799133 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:13 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373440: Aug 09 15:51:13.910 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373441: Aug 09 15:51:14.894 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=505 } 8373442: Aug 09 15:51:14.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373443: Aug 09 15:51:14.894 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=505 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373444: Aug 09 15:51:14.894 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373445: Aug 09 15:51:17.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1125 } 8373446: Aug 09 15:51:17.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373447: Aug 09 15:51:17.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1125 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373448: Aug 09 15:51:17.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373449: Aug 09 15:51:20.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54245 } 8373450: Aug 09 15:51:20.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373451: Aug 09 15:51:20.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54245 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373452: Aug 09 15:51:20.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373453: Aug 09 15:51:20.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602446, agentID=mfoltz } 8373454: Aug 09 15:51:20.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373455: Aug 09 15:51:20.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602446, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373456: Aug 09 15:51:20.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373457: Aug 09 15:51:21.254 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=658 } 8373458: Aug 09 15:51:21.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373459: Aug 09 15:51:21.254 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=658 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373460: Aug 09 15:51:21.254 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373461: Aug 09 15:51:22.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602447, agentID=sbee } 8373462: Aug 09 15:51:22.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373463: Aug 09 15:51:22.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602447, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373464: Aug 09 15:51:22.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373465: Aug 09 15:51:22.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602448, agentID=cangelini } 8373466: Aug 09 15:51:22.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373467: Aug 09 15:51:22.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602448, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373468: Aug 09 15:51:22.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373469: Aug 09 15:51:23.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799134 } 8373470: Aug 09 15:51:23.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373471: Aug 09 15:51:23.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799134 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373472: Aug 09 15:51:23.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373473: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799135 SkillGroupNum=10 } 8373474: Aug 09 15:51:23.926 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799135 8373475: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373476: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799135 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373477: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373478: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799136 SkillGroupNum=12 } 8373479: Aug 09 15:51:23.926 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799136 8373480: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373481: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799136 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:23 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373482: Aug 09 15:51:23.926 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373483: Aug 09 15:51:23.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799137 SkillGroupNum=13 } 8373484: Aug 09 15:51:23.941 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799137 8373485: Aug 09 15:51:23.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373486: Aug 09 15:51:23.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799137 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:23 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373487: Aug 09 15:51:23.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373488: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799138 SkillGroupNum=14 } 8373489: Aug 09 15:51:23.957 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799138 8373490: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373491: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799138 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:23 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373492: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373493: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799139 SkillGroupNum=7 } 8373494: Aug 09 15:51:23.957 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799139 8373495: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373496: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799139 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:23 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373497: Aug 09 15:51:23.957 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373498: Aug 09 15:51:25.473 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8373499: Aug 09 15:51:25.473 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8373500: Aug 09 15:51:28.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602449 } 8373501: Aug 09 15:51:28.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373502: Aug 09 15:51:28.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602449 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373503: Aug 09 15:51:28.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373504: Aug 09 15:51:30.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=450 } 8373505: Aug 09 15:51:30.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373506: Aug 09 15:51:30.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=450 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373507: Aug 09 15:51:30.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373508: Aug 09 15:51:30.473 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8373509: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373510: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373511: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373512: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8373513: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8373514: Aug 09 15:51:30.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8373515: Aug 09 15:51:30.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602450, agentID=mfoltz } 8373516: Aug 09 15:51:30.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373517: Aug 09 15:51:30.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602450, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373518: Aug 09 15:51:30.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373519: Aug 09 15:51:32.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602451, agentID=sbee } 8373520: Aug 09 15:51:32.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373521: Aug 09 15:51:32.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602451, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373522: Aug 09 15:51:32.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373523: Aug 09 15:51:33.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602452, agentID=cangelini } 8373524: Aug 09 15:51:33.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373525: Aug 09 15:51:33.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602452, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373526: Aug 09 15:51:33.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373527: Aug 09 15:51:33.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799140 SkillGroupNum=10 } 8373528: Aug 09 15:51:33.973 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799140 8373529: Aug 09 15:51:33.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373530: Aug 09 15:51:33.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799140 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373531: Aug 09 15:51:33.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373532: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799141 SkillGroupNum=12 } 8373533: Aug 09 15:51:33.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799141 8373534: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373535: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799141 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:33 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373536: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373537: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799142 SkillGroupNum=13 } 8373538: Aug 09 15:51:33.988 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799142 8373539: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373540: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799142 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:33 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373541: Aug 09 15:51:33.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373542: Aug 09 15:51:34.004 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799143 SkillGroupNum=14 } 8373543: Aug 09 15:51:34.004 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799143 8373544: Aug 09 15:51:34.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373545: Aug 09 15:51:34.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799143 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373546: Aug 09 15:51:34.004 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373547: Aug 09 15:51:34.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799144 SkillGroupNum=7 } 8373548: Aug 09 15:51:34.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799144 8373549: Aug 09 15:51:34.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373550: Aug 09 15:51:34.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799144 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373551: Aug 09 15:51:34.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373552: Aug 09 15:51:40.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602453, agentID=mfoltz } 8373553: Aug 09 15:51:40.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373554: Aug 09 15:51:40.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602453, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373555: Aug 09 15:51:40.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373556: Aug 09 15:51:42.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602454, agentID=sbee } 8373557: Aug 09 15:51:42.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373558: Aug 09 15:51:42.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602454, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373559: Aug 09 15:51:42.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373560: Aug 09 15:51:43.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602455, agentID=cangelini } 8373561: Aug 09 15:51:43.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373562: Aug 09 15:51:43.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602455, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373563: Aug 09 15:51:43.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373564: Aug 09 15:51:44.020 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799145 SkillGroupNum=10 } 8373565: Aug 09 15:51:44.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799145 8373566: Aug 09 15:51:44.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373567: Aug 09 15:51:44.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799145 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373568: Aug 09 15:51:44.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373569: Aug 09 15:51:44.035 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799146 SkillGroupNum=12 } 8373570: Aug 09 15:51:44.035 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799146 8373571: Aug 09 15:51:44.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373572: Aug 09 15:51:44.035 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799146 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:44 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373573: Aug 09 15:51:44.035 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373574: Aug 09 15:51:44.051 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799147 SkillGroupNum=13 } 8373575: Aug 09 15:51:44.051 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799147 8373576: Aug 09 15:51:44.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373577: Aug 09 15:51:44.051 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799147 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373578: Aug 09 15:51:44.051 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373579: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799148 SkillGroupNum=14 } 8373580: Aug 09 15:51:44.067 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799148 8373581: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373582: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799148 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=2 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373583: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373584: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799149 SkillGroupNum=7 } 8373585: Aug 09 15:51:44.067 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799149 8373586: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373587: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799149 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373588: Aug 09 15:51:44.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373589: Aug 09 15:51:44.910 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=506 } 8373590: Aug 09 15:51:44.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373591: Aug 09 15:51:44.910 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=506 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373592: Aug 09 15:51:44.910 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373593: Aug 09 15:51:47.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1126 } 8373594: Aug 09 15:51:47.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373595: Aug 09 15:51:47.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1126 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373596: Aug 09 15:51:47.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373597: Aug 09 15:51:50.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54246 } 8373598: Aug 09 15:51:50.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373599: Aug 09 15:51:50.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54246 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373600: Aug 09 15:51:50.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373601: Aug 09 15:51:51.004 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602456, agentID=mfoltz } 8373602: Aug 09 15:51:51.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373603: Aug 09 15:51:51.004 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602456, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373604: Aug 09 15:51:51.004 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373605: Aug 09 15:51:51.270 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=659 } 8373606: Aug 09 15:51:51.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373607: Aug 09 15:51:51.270 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=659 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373608: Aug 09 15:51:51.270 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373609: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=51 type=SET_AGENT_STATE_REQ,invokeId=660,agentState=AVAILABLE,eventReasonCode=0,forcedFlag=False,agentID=cross,agentDN=12103007,agentPwd=***** } 8373610: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:cross InvokeID:660 State:AVAILABLE Forced:False) 8373611: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8373612: Aug 09 15:51:52.442 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(cross) 8373613: Aug 09 15:51:52.442 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: AVAILABLE 8373614: Aug 09 15:51:52.442 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:cross) 8373615: Aug 09 15:51:52.442 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8373616: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8373617: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8373618: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8373619: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8373620: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.160.59,port=59219,localport=42027] invokeID:660 } to outboundQ 8373621: Aug 09 15:51:52.442 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(cross) because there are no waiting contacts 8373622: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8373623: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8373624: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8373625: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007255 Executing GetESDPropertiesStep 8373626: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=660 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373627: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007255 Executing InsertRsrcLongestAvailable 8373628: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373629: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373630: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373631: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007256 Executing GetESDPropertiesStep 8373632: Aug 09 15:51:52.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373633: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007256 Executing InsertRsrcLongestAvailable 8373634: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007257 Executing GetESDPropertiesStep 8373635: Aug 09 15:51:52.442 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007257 Executing InsertRsrcLongestAvailable 8373636: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts: 8373637: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:false 8373638: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4)(IT_Portland ejcook Order:9) 8373639: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4)(IT_Chicago ejcook Order:9) 8373640: Aug 09 15:51:52.442 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global ejcook Order:9) 8373641: Aug 09 15:51:52.707 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602457, agentID=sbee } 8373642: Aug 09 15:51:52.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373643: Aug 09 15:51:52.707 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602457, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373644: Aug 09 15:51:52.707 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373645: Aug 09 15:51:53.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799150 } 8373646: Aug 09 15:51:53.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373647: Aug 09 15:51:53.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799150 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373648: Aug 09 15:51:53.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373649: Aug 09 15:51:53.801 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602458, agentID=cangelini } 8373650: Aug 09 15:51:53.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373651: Aug 09 15:51:53.801 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602458, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373652: Aug 09 15:51:53.801 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373653: Aug 09 15:51:54.082 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799151 SkillGroupNum=10 } 8373654: Aug 09 15:51:54.082 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799151 8373655: Aug 09 15:51:54.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373656: Aug 09 15:51:54.082 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799151 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373657: Aug 09 15:51:54.082 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373658: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799152 SkillGroupNum=12 } 8373659: Aug 09 15:51:54.098 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799152 8373660: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373661: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799152 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:54 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373662: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373663: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799153 SkillGroupNum=13 } 8373664: Aug 09 15:51:54.098 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799153 8373665: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373666: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799153 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373667: Aug 09 15:51:54.098 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373668: Aug 09 15:51:54.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799154 SkillGroupNum=14 } 8373669: Aug 09 15:51:54.114 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799154 8373670: Aug 09 15:51:54.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373671: Aug 09 15:51:54.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799154 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373672: Aug 09 15:51:54.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373673: Aug 09 15:51:54.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799155 SkillGroupNum=7 } 8373674: Aug 09 15:51:54.129 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799155 8373675: Aug 09 15:51:54.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373676: Aug 09 15:51:54.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799155 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:51:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373677: Aug 09 15:51:54.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373678: Aug 09 15:51:58.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602459 } 8373679: Aug 09 15:51:58.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373680: Aug 09 15:51:58.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602459 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373681: Aug 09 15:51:58.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373682: Aug 09 15:52:00.395 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=451 } 8373683: Aug 09 15:52:00.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373684: Aug 09 15:52:00.395 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=451 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373685: Aug 09 15:52:00.395 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373686: Aug 09 15:52:01.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602460, agentID=mfoltz } 8373687: Aug 09 15:52:01.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373688: Aug 09 15:52:01.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602460, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373689: Aug 09 15:52:01.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373690: Aug 09 15:52:02.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602461, agentID=sbee } 8373691: Aug 09 15:52:02.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373692: Aug 09 15:52:02.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602461, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373693: Aug 09 15:52:02.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373694: Aug 09 15:52:04.036 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602462, agentID=cangelini } 8373695: Aug 09 15:52:04.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373696: Aug 09 15:52:04.036 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602462, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373697: Aug 09 15:52:04.036 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373698: Aug 09 15:52:04.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799156 SkillGroupNum=10 } 8373699: Aug 09 15:52:04.130 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799156 8373700: Aug 09 15:52:04.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373701: Aug 09 15:52:04.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799156 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373702: Aug 09 15:52:04.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373703: Aug 09 15:52:04.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799157 SkillGroupNum=12 } 8373704: Aug 09 15:52:04.145 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799157 8373705: Aug 09 15:52:04.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373706: Aug 09 15:52:04.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799157 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:04 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373707: Aug 09 15:52:04.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373708: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799158 SkillGroupNum=13 } 8373709: Aug 09 15:52:04.161 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799158 8373710: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373711: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799158 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373712: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373713: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799159 SkillGroupNum=14 } 8373714: Aug 09 15:52:04.161 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799159 8373715: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373716: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799159 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373717: Aug 09 15:52:04.161 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373718: Aug 09 15:52:04.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799160 SkillGroupNum=7 } 8373719: Aug 09 15:52:04.176 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799160 8373720: Aug 09 15:52:04.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373721: Aug 09 15:52:04.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799160 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373722: Aug 09 15:52:04.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373723: Aug 09 15:52:07.317 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545527317 8373724: Aug 09 15:52:07.317 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545527317 done. 8373725: Aug 09 15:52:11.473 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602463, agentID=mfoltz } 8373726: Aug 09 15:52:11.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373727: Aug 09 15:52:11.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602463, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373728: Aug 09 15:52:11.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373729: Aug 09 15:52:13.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602464, agentID=sbee } 8373730: Aug 09 15:52:13.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373731: Aug 09 15:52:13.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602464, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373732: Aug 09 15:52:13.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373733: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799161 SkillGroupNum=10 } 8373734: Aug 09 15:52:14.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799161 8373735: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373736: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799161 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373737: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373738: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799162 SkillGroupNum=12 } 8373739: Aug 09 15:52:14.192 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799162 8373740: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373741: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799162 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:14 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373742: Aug 09 15:52:14.192 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373743: Aug 09 15:52:14.208 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799163 SkillGroupNum=13 } 8373744: Aug 09 15:52:14.208 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799163 8373745: Aug 09 15:52:14.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373746: Aug 09 15:52:14.208 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799163 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373747: Aug 09 15:52:14.208 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373748: Aug 09 15:52:14.223 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799164 SkillGroupNum=14 } 8373749: Aug 09 15:52:14.223 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799164 8373750: Aug 09 15:52:14.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373751: Aug 09 15:52:14.223 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799164 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373752: Aug 09 15:52:14.223 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373753: Aug 09 15:52:14.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799165 SkillGroupNum=7 } 8373754: Aug 09 15:52:14.239 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799165 8373755: Aug 09 15:52:14.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373756: Aug 09 15:52:14.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799165 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373757: Aug 09 15:52:14.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373758: Aug 09 15:52:14.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602465, agentID=cangelini } 8373759: Aug 09 15:52:14.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373760: Aug 09 15:52:14.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602465, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373761: Aug 09 15:52:14.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373762: Aug 09 15:52:14.911 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=507 } 8373763: Aug 09 15:52:14.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373764: Aug 09 15:52:14.911 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=507 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373765: Aug 09 15:52:14.911 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373766: Aug 09 15:52:17.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1127 } 8373767: Aug 09 15:52:17.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373768: Aug 09 15:52:17.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1127 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373769: Aug 09 15:52:17.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373770: Aug 09 15:52:20.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54247 } 8373771: Aug 09 15:52:20.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373772: Aug 09 15:52:20.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54247 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373773: Aug 09 15:52:20.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373774: Aug 09 15:52:21.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=661 } 8373775: Aug 09 15:52:21.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373776: Aug 09 15:52:21.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=661 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373777: Aug 09 15:52:21.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373778: Aug 09 15:52:21.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602466, agentID=mfoltz } 8373779: Aug 09 15:52:21.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373780: Aug 09 15:52:21.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602466, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373781: Aug 09 15:52:21.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373782: Aug 09 15:52:23.114 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799166 } 8373783: Aug 09 15:52:23.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373784: Aug 09 15:52:23.114 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799166 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373785: Aug 09 15:52:23.114 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373786: Aug 09 15:52:23.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602467, agentID=sbee } 8373787: Aug 09 15:52:23.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373788: Aug 09 15:52:23.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602467, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373789: Aug 09 15:52:23.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373790: Aug 09 15:52:24.239 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799167 SkillGroupNum=10 } 8373791: Aug 09 15:52:24.239 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799167 8373792: Aug 09 15:52:24.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373793: Aug 09 15:52:24.239 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799167 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373794: Aug 09 15:52:24.239 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373795: Aug 09 15:52:24.255 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799168 SkillGroupNum=12 } 8373796: Aug 09 15:52:24.255 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799168 8373797: Aug 09 15:52:24.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373798: Aug 09 15:52:24.255 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799168 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:24 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373799: Aug 09 15:52:24.255 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373800: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799169 SkillGroupNum=13 } 8373801: Aug 09 15:52:24.271 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799169 8373802: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373803: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799169 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373804: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373805: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799170 SkillGroupNum=14 } 8373806: Aug 09 15:52:24.271 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799170 8373807: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373808: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799170 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373809: Aug 09 15:52:24.271 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373810: Aug 09 15:52:24.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799171 SkillGroupNum=7 } 8373811: Aug 09 15:52:24.286 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799171 8373812: Aug 09 15:52:24.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373813: Aug 09 15:52:24.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799171 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373814: Aug 09 15:52:24.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373815: Aug 09 15:52:24.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602468, agentID=cangelini } 8373816: Aug 09 15:52:24.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373817: Aug 09 15:52:24.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602468, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373818: Aug 09 15:52:24.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373819: Aug 09 15:52:28.364 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602469 } 8373820: Aug 09 15:52:28.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373821: Aug 09 15:52:28.364 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602469 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373822: Aug 09 15:52:28.364 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373823: Aug 09 15:52:30.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=452 } 8373824: Aug 09 15:52:30.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373825: Aug 09 15:52:30.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=452 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373826: Aug 09 15:52:30.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373827: Aug 09 15:52:30.474 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8373828: Aug 09 15:52:30.474 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8373829: Aug 09 15:52:31.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602470, agentID=mfoltz } 8373830: Aug 09 15:52:31.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373831: Aug 09 15:52:31.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602470, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373832: Aug 09 15:52:31.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373833: Aug 09 15:52:33.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602471, agentID=sbee } 8373834: Aug 09 15:52:33.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373835: Aug 09 15:52:33.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602471, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373836: Aug 09 15:52:33.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373837: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799172 SkillGroupNum=10 } 8373838: Aug 09 15:52:34.302 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799172 8373839: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373840: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799172 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373841: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373842: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799173 SkillGroupNum=12 } 8373843: Aug 09 15:52:34.302 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799173 8373844: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373845: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799173 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:34 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373846: Aug 09 15:52:34.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373847: Aug 09 15:52:34.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799174 SkillGroupNum=13 } 8373848: Aug 09 15:52:34.318 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799174 8373849: Aug 09 15:52:34.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373850: Aug 09 15:52:34.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799174 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373851: Aug 09 15:52:34.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373852: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799175 SkillGroupNum=14 } 8373853: Aug 09 15:52:34.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799175 8373854: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373855: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799175 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373856: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373857: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799176 SkillGroupNum=7 } 8373858: Aug 09 15:52:34.333 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799176 8373859: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373860: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799176 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373861: Aug 09 15:52:34.333 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373862: Aug 09 15:52:34.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602472, agentID=cangelini } 8373863: Aug 09 15:52:34.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373864: Aug 09 15:52:34.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602472, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373865: Aug 09 15:52:34.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373866: Aug 09 15:52:35.474 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8373867: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373868: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373869: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8373870: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8373871: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8373872: Aug 09 15:52:35.474 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8373873: Aug 09 15:52:42.177 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602473, agentID=mfoltz } 8373874: Aug 09 15:52:42.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373875: Aug 09 15:52:42.177 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602473, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373876: Aug 09 15:52:42.177 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373877: Aug 09 15:52:43.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602474, agentID=sbee } 8373878: Aug 09 15:52:43.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373879: Aug 09 15:52:43.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602474, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373880: Aug 09 15:52:43.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373881: Aug 09 15:52:44.349 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799177 SkillGroupNum=10 } 8373882: Aug 09 15:52:44.349 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799177 8373883: Aug 09 15:52:44.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373884: Aug 09 15:52:44.349 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799177 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373885: Aug 09 15:52:44.349 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373886: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799178 SkillGroupNum=12 } 8373887: Aug 09 15:52:44.365 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799178 8373888: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373889: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799178 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:44 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373890: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373891: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799179 SkillGroupNum=13 } 8373892: Aug 09 15:52:44.365 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799179 8373893: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373894: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799179 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373895: Aug 09 15:52:44.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373896: Aug 09 15:52:44.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799180 SkillGroupNum=14 } 8373897: Aug 09 15:52:44.380 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799180 8373898: Aug 09 15:52:44.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373899: Aug 09 15:52:44.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799180 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373900: Aug 09 15:52:44.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373901: Aug 09 15:52:44.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799181 SkillGroupNum=7 } 8373902: Aug 09 15:52:44.396 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799181 8373903: Aug 09 15:52:44.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373904: Aug 09 15:52:44.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799181 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373905: Aug 09 15:52:44.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373906: Aug 09 15:52:44.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=508 } 8373907: Aug 09 15:52:44.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373908: Aug 09 15:52:44.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=508 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373909: Aug 09 15:52:44.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8373910: Aug 09 15:52:45.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602475, agentID=cangelini } 8373911: Aug 09 15:52:45.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373912: Aug 09 15:52:45.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602475, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373913: Aug 09 15:52:45.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373914: Aug 09 15:52:47.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1128 } 8373915: Aug 09 15:52:47.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373916: Aug 09 15:52:47.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1128 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373917: Aug 09 15:52:47.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8373918: Aug 09 15:52:50.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54248 } 8373919: Aug 09 15:52:50.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373920: Aug 09 15:52:50.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54248 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373921: Aug 09 15:52:50.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8373922: Aug 09 15:52:51.302 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=662 } 8373923: Aug 09 15:52:51.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373924: Aug 09 15:52:51.302 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=662 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373925: Aug 09 15:52:51.302 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8373926: Aug 09 15:52:52.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602476, agentID=mfoltz } 8373927: Aug 09 15:52:52.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373928: Aug 09 15:52:52.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602476, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373929: Aug 09 15:52:52.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373930: Aug 09 15:52:53.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799182 } 8373931: Aug 09 15:52:53.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373932: Aug 09 15:52:53.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799182 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373933: Aug 09 15:52:53.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373934: Aug 09 15:52:54.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602477, agentID=sbee } 8373935: Aug 09 15:52:54.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373936: Aug 09 15:52:54.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602477, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373937: Aug 09 15:52:54.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373938: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799183 SkillGroupNum=10 } 8373939: Aug 09 15:52:54.412 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799183 8373940: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373941: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799183 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373942: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373943: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799184 SkillGroupNum=12 } 8373944: Aug 09 15:52:54.412 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799184 8373945: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373946: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799184 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:54 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373947: Aug 09 15:52:54.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373948: Aug 09 15:52:54.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799185 SkillGroupNum=13 } 8373949: Aug 09 15:52:54.427 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799185 8373950: Aug 09 15:52:54.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373951: Aug 09 15:52:54.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799185 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373952: Aug 09 15:52:54.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373953: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799186 SkillGroupNum=14 } 8373954: Aug 09 15:52:54.443 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799186 8373955: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373956: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799186 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373957: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373958: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799187 SkillGroupNum=7 } 8373959: Aug 09 15:52:54.443 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799187 8373960: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373961: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799187 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:52:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373962: Aug 09 15:52:54.443 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373963: Aug 09 15:52:55.381 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602478, agentID=cangelini } 8373964: Aug 09 15:52:55.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373965: Aug 09 15:52:55.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602478, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373966: Aug 09 15:52:55.381 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373967: Aug 09 15:52:58.365 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602479 } 8373968: Aug 09 15:52:58.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373969: Aug 09 15:52:58.365 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602479 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373970: Aug 09 15:52:58.365 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373971: Aug 09 15:53:00.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=453 } 8373972: Aug 09 15:53:00.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8373973: Aug 09 15:53:00.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=453 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373974: Aug 09 15:53:00.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8373975: Aug 09 15:53:02.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602480, agentID=mfoltz } 8373976: Aug 09 15:53:02.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373977: Aug 09 15:53:02.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602480, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373978: Aug 09 15:53:02.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373979: Aug 09 15:53:04.193 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602481, agentID=sbee } 8373980: Aug 09 15:53:04.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8373981: Aug 09 15:53:04.193 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602481, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373982: Aug 09 15:53:04.193 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8373983: Aug 09 15:53:04.459 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799188 SkillGroupNum=10 } 8373984: Aug 09 15:53:04.459 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799188 8373985: Aug 09 15:53:04.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373986: Aug 09 15:53:04.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799188 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373987: Aug 09 15:53:04.459 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373988: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799189 SkillGroupNum=12 } 8373989: Aug 09 15:53:04.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799189 8373990: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373991: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799189 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:04 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373992: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373993: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799190 SkillGroupNum=13 } 8373994: Aug 09 15:53:04.474 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799190 8373995: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8373996: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799190 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373997: Aug 09 15:53:04.474 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8373998: Aug 09 15:53:04.490 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799191 SkillGroupNum=14 } 8373999: Aug 09 15:53:04.490 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799191 8374000: Aug 09 15:53:04.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374001: Aug 09 15:53:04.490 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799191 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374002: Aug 09 15:53:04.490 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374003: Aug 09 15:53:04.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799192 SkillGroupNum=7 } 8374004: Aug 09 15:53:04.506 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799192 8374005: Aug 09 15:53:04.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374006: Aug 09 15:53:04.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799192 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374007: Aug 09 15:53:04.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374008: Aug 09 15:53:05.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602482, agentID=cangelini } 8374009: Aug 09 15:53:05.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374010: Aug 09 15:53:05.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602482, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374011: Aug 09 15:53:05.631 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374012: Aug 09 15:53:12.865 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602483, agentID=mfoltz } 8374013: Aug 09 15:53:12.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374014: Aug 09 15:53:12.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602483, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374015: Aug 09 15:53:12.865 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374016: Aug 09 15:53:14.475 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602484, agentID=sbee } 8374017: Aug 09 15:53:14.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374018: Aug 09 15:53:14.475 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602484, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374019: Aug 09 15:53:14.475 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374020: Aug 09 15:53:14.506 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799193 SkillGroupNum=10 } 8374021: Aug 09 15:53:14.506 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799193 8374022: Aug 09 15:53:14.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374023: Aug 09 15:53:14.506 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799193 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374024: Aug 09 15:53:14.506 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374025: Aug 09 15:53:14.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799194 SkillGroupNum=12 } 8374026: Aug 09 15:53:14.521 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799194 8374027: Aug 09 15:53:14.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374028: Aug 09 15:53:14.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799194 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:14 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374029: Aug 09 15:53:14.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374030: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799195 SkillGroupNum=13 } 8374031: Aug 09 15:53:14.537 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799195 8374032: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374033: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799195 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374034: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374035: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799196 SkillGroupNum=14 } 8374036: Aug 09 15:53:14.537 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799196 8374037: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374038: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799196 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374039: Aug 09 15:53:14.537 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374040: Aug 09 15:53:14.553 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799197 SkillGroupNum=7 } 8374041: Aug 09 15:53:14.553 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799197 8374042: Aug 09 15:53:14.553 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374043: Aug 09 15:53:14.553 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799197 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374044: Aug 09 15:53:14.553 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374045: Aug 09 15:53:14.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=509 } 8374046: Aug 09 15:53:14.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374047: Aug 09 15:53:14.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=509 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374048: Aug 09 15:53:14.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374049: Aug 09 15:53:15.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602485, agentID=cangelini } 8374050: Aug 09 15:53:15.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374051: Aug 09 15:53:15.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602485, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374052: Aug 09 15:53:15.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374053: Aug 09 15:53:17.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1129 } 8374054: Aug 09 15:53:17.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374055: Aug 09 15:53:17.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1129 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374056: Aug 09 15:53:17.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374057: Aug 09 15:53:20.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54249 } 8374058: Aug 09 15:53:20.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374059: Aug 09 15:53:20.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54249 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374060: Aug 09 15:53:20.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374061: Aug 09 15:53:21.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=663 } 8374062: Aug 09 15:53:21.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374063: Aug 09 15:53:21.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=663 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374064: Aug 09 15:53:21.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374065: Aug 09 15:53:23.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602486, agentID=mfoltz } 8374066: Aug 09 15:53:23.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374067: Aug 09 15:53:23.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602486, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374068: Aug 09 15:53:23.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374069: Aug 09 15:53:23.115 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799198 } 8374070: Aug 09 15:53:23.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374071: Aug 09 15:53:23.115 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799198 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374072: Aug 09 15:53:23.115 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374073: Aug 09 15:53:24.569 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799199 SkillGroupNum=10 } 8374074: Aug 09 15:53:24.569 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799199 8374075: Aug 09 15:53:24.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374076: Aug 09 15:53:24.569 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799199 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374077: Aug 09 15:53:24.569 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374078: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799200 SkillGroupNum=12 } 8374079: Aug 09 15:53:24.584 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799200 8374080: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374081: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799200 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:24 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374082: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374083: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799201 SkillGroupNum=13 } 8374084: Aug 09 15:53:24.584 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799201 8374085: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374086: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799201 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374087: Aug 09 15:53:24.584 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374088: Aug 09 15:53:24.600 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799202 SkillGroupNum=14 } 8374089: Aug 09 15:53:24.600 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799202 8374090: Aug 09 15:53:24.600 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374091: Aug 09 15:53:24.600 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799202 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374092: Aug 09 15:53:24.600 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374093: Aug 09 15:53:24.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799203 SkillGroupNum=7 } 8374094: Aug 09 15:53:24.615 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799203 8374095: Aug 09 15:53:24.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374096: Aug 09 15:53:24.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799203 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374097: Aug 09 15:53:24.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374098: Aug 09 15:53:24.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602487, agentID=sbee } 8374099: Aug 09 15:53:24.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374100: Aug 09 15:53:24.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602487, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374101: Aug 09 15:53:24.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374102: Aug 09 15:53:26.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602488, agentID=cangelini } 8374103: Aug 09 15:53:26.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374104: Aug 09 15:53:26.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602488, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374105: Aug 09 15:53:26.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374106: Aug 09 15:53:28.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602489 } 8374107: Aug 09 15:53:28.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374108: Aug 09 15:53:28.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602489 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374109: Aug 09 15:53:28.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374110: Aug 09 15:53:30.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=454 } 8374111: Aug 09 15:53:30.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374112: Aug 09 15:53:30.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=454 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374113: Aug 09 15:53:30.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374114: Aug 09 15:53:33.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602490, agentID=mfoltz } 8374115: Aug 09 15:53:33.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374116: Aug 09 15:53:33.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602490, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374117: Aug 09 15:53:33.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374118: Aug 09 15:53:34.616 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799204 SkillGroupNum=10 } 8374119: Aug 09 15:53:34.616 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799204 8374120: Aug 09 15:53:34.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374121: Aug 09 15:53:34.616 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799204 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374122: Aug 09 15:53:34.616 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374123: Aug 09 15:53:34.631 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799205 SkillGroupNum=12 } 8374124: Aug 09 15:53:34.631 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799205 8374125: Aug 09 15:53:34.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374126: Aug 09 15:53:34.631 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799205 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:34 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374127: Aug 09 15:53:34.631 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374128: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799206 SkillGroupNum=13 } 8374129: Aug 09 15:53:34.647 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799206 8374130: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374131: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799206 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374132: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374133: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799207 SkillGroupNum=14 } 8374134: Aug 09 15:53:34.647 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799207 8374135: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374136: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799207 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374137: Aug 09 15:53:34.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374138: Aug 09 15:53:34.662 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799208 SkillGroupNum=7 } 8374139: Aug 09 15:53:34.662 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799208 8374140: Aug 09 15:53:34.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374141: Aug 09 15:53:34.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799208 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374142: Aug 09 15:53:34.662 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374143: Aug 09 15:53:34.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602491, agentID=sbee } 8374144: Aug 09 15:53:34.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374145: Aug 09 15:53:34.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602491, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374146: Aug 09 15:53:34.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374147: Aug 09 15:53:35.475 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8374148: Aug 09 15:53:35.475 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8374149: Aug 09 15:53:36.334 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602492, agentID=cangelini } 8374150: Aug 09 15:53:36.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374151: Aug 09 15:53:36.334 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602492, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374152: Aug 09 15:53:36.334 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374153: Aug 09 15:53:40.475 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8374154: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374155: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374156: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374157: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8374158: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8374159: Aug 09 15:53:40.475 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8374160: Aug 09 15:53:43.585 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602493, agentID=mfoltz } 8374161: Aug 09 15:53:43.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374162: Aug 09 15:53:43.585 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602493, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374163: Aug 09 15:53:43.585 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374164: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799209 SkillGroupNum=10 } 8374165: Aug 09 15:53:44.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799209 8374166: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374167: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799209 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374168: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374169: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799210 SkillGroupNum=12 } 8374170: Aug 09 15:53:44.678 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799210 8374171: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374172: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799210 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:44 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374173: Aug 09 15:53:44.678 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374174: Aug 09 15:53:44.694 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799211 SkillGroupNum=13 } 8374175: Aug 09 15:53:44.694 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799211 8374176: Aug 09 15:53:44.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374177: Aug 09 15:53:44.694 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799211 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374178: Aug 09 15:53:44.694 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374179: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799212 SkillGroupNum=14 } 8374180: Aug 09 15:53:44.710 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799212 8374181: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374182: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799212 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:44 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374183: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374184: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799213 SkillGroupNum=7 } 8374185: Aug 09 15:53:44.710 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799213 8374186: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374187: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799213 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:44 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374188: Aug 09 15:53:44.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374189: Aug 09 15:53:44.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=510 } 8374190: Aug 09 15:53:44.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374191: Aug 09 15:53:44.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=510 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374192: Aug 09 15:53:44.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374193: Aug 09 15:53:45.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602494, agentID=sbee } 8374194: Aug 09 15:53:45.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374195: Aug 09 15:53:45.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602494, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374196: Aug 09 15:53:45.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374197: Aug 09 15:53:46.600 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602495, agentID=cangelini } 8374198: Aug 09 15:53:46.600 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374199: Aug 09 15:53:46.600 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602495, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374200: Aug 09 15:53:46.600 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374201: Aug 09 15:53:47.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1130 } 8374202: Aug 09 15:53:47.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374203: Aug 09 15:53:47.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1130 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374204: Aug 09 15:53:47.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374205: Aug 09 15:53:50.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54250 } 8374206: Aug 09 15:53:50.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374207: Aug 09 15:53:50.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54250 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374208: Aug 09 15:53:50.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374209: Aug 09 15:53:51.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=664 } 8374210: Aug 09 15:53:51.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374211: Aug 09 15:53:51.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=664 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374212: Aug 09 15:53:51.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374213: Aug 09 15:53:53.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799214 } 8374214: Aug 09 15:53:53.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374215: Aug 09 15:53:53.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799214 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374216: Aug 09 15:53:53.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374217: Aug 09 15:53:53.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602496, agentID=mfoltz } 8374218: Aug 09 15:53:53.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374219: Aug 09 15:53:53.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602496, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374220: Aug 09 15:53:53.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374221: Aug 09 15:53:54.725 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799215 SkillGroupNum=10 } 8374222: Aug 09 15:53:54.725 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799215 8374223: Aug 09 15:53:54.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374224: Aug 09 15:53:54.725 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799215 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374225: Aug 09 15:53:54.725 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374226: Aug 09 15:53:54.741 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799216 SkillGroupNum=12 } 8374227: Aug 09 15:53:54.741 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799216 8374228: Aug 09 15:53:54.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374229: Aug 09 15:53:54.741 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799216 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:54 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374230: Aug 09 15:53:54.741 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374231: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799217 SkillGroupNum=13 } 8374232: Aug 09 15:53:54.757 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799217 8374233: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374234: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799217 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:54 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374235: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374236: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799218 SkillGroupNum=14 } 8374237: Aug 09 15:53:54.757 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799218 8374238: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374239: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799218 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:54 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374240: Aug 09 15:53:54.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374241: Aug 09 15:53:54.772 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799219 SkillGroupNum=7 } 8374242: Aug 09 15:53:54.772 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799219 8374243: Aug 09 15:53:54.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374244: Aug 09 15:53:54.772 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799219 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:53:54 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374245: Aug 09 15:53:54.772 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374246: Aug 09 15:53:55.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602497, agentID=sbee } 8374247: Aug 09 15:53:55.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374248: Aug 09 15:53:55.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602497, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374249: Aug 09 15:53:55.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374250: Aug 09 15:53:56.835 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602498, agentID=cangelini } 8374251: Aug 09 15:53:56.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374252: Aug 09 15:53:56.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602498, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374253: Aug 09 15:53:56.835 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374254: Aug 09 15:53:58.366 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602499 } 8374255: Aug 09 15:53:58.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374256: Aug 09 15:53:58.366 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602499 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374257: Aug 09 15:53:58.366 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374258: Aug 09 15:54:00.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=455 } 8374259: Aug 09 15:54:00.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374260: Aug 09 15:54:00.397 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=455 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374261: Aug 09 15:54:00.397 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374262: Aug 09 15:54:04.226 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602500, agentID=mfoltz } 8374263: Aug 09 15:54:04.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374264: Aug 09 15:54:04.226 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602500, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374265: Aug 09 15:54:04.226 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374266: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799220 SkillGroupNum=10 } 8374267: Aug 09 15:54:04.788 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799220 8374268: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374269: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799220 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374270: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374271: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799221 SkillGroupNum=12 } 8374272: Aug 09 15:54:04.788 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799221 8374273: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374274: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799221 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:04 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374275: Aug 09 15:54:04.788 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374276: Aug 09 15:54:04.804 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799222 SkillGroupNum=13 } 8374277: Aug 09 15:54:04.804 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799222 8374278: Aug 09 15:54:04.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374279: Aug 09 15:54:04.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799222 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:04 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374280: Aug 09 15:54:04.804 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374281: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799223 SkillGroupNum=14 } 8374282: Aug 09 15:54:04.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799223 8374283: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374284: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799223 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:04 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374285: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374286: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799224 SkillGroupNum=7 } 8374287: Aug 09 15:54:04.819 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799224 8374288: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374289: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799224 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:04 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374290: Aug 09 15:54:04.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374291: Aug 09 15:54:05.507 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602501, agentID=sbee } 8374292: Aug 09 15:54:05.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374293: Aug 09 15:54:05.507 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602501, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374294: Aug 09 15:54:05.507 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374295: Aug 09 15:54:07.054 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602502, agentID=cangelini } 8374296: Aug 09 15:54:07.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374297: Aug 09 15:54:07.054 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602502, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374298: Aug 09 15:54:07.054 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374299: Aug 09 15:54:14.491 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602503, agentID=mfoltz } 8374300: Aug 09 15:54:14.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374301: Aug 09 15:54:14.491 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602503, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374302: Aug 09 15:54:14.491 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374303: Aug 09 15:54:14.835 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799225 SkillGroupNum=10 } 8374304: Aug 09 15:54:14.835 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799225 8374305: Aug 09 15:54:14.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374306: Aug 09 15:54:14.835 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799225 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374307: Aug 09 15:54:14.835 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374308: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799226 SkillGroupNum=12 } 8374309: Aug 09 15:54:14.851 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799226 8374310: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374311: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799226 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:14 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374312: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374313: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799227 SkillGroupNum=13 } 8374314: Aug 09 15:54:14.851 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799227 8374315: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374316: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799227 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:14 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374317: Aug 09 15:54:14.851 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374318: Aug 09 15:54:14.866 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799228 SkillGroupNum=14 } 8374319: Aug 09 15:54:14.866 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799228 8374320: Aug 09 15:54:14.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374321: Aug 09 15:54:14.866 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799228 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:14 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374322: Aug 09 15:54:14.866 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374323: Aug 09 15:54:14.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799229 SkillGroupNum=7 } 8374324: Aug 09 15:54:14.882 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799229 8374325: Aug 09 15:54:14.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374326: Aug 09 15:54:14.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799229 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:14 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374327: Aug 09 15:54:14.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374328: Aug 09 15:54:14.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=511 } 8374329: Aug 09 15:54:14.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374330: Aug 09 15:54:14.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=511 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374331: Aug 09 15:54:14.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374332: Aug 09 15:54:15.710 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602504, agentID=sbee } 8374333: Aug 09 15:54:15.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374334: Aug 09 15:54:15.710 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602504, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374335: Aug 09 15:54:15.710 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374336: Aug 09 15:54:17.273 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602505, agentID=cangelini } 8374337: Aug 09 15:54:17.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374338: Aug 09 15:54:17.273 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602505, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374339: Aug 09 15:54:17.273 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374340: Aug 09 15:54:17.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1131 } 8374341: Aug 09 15:54:17.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374342: Aug 09 15:54:17.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1131 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374343: Aug 09 15:54:17.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374344: Aug 09 15:54:20.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54251 } 8374345: Aug 09 15:54:20.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374346: Aug 09 15:54:20.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54251 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374347: Aug 09 15:54:20.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374348: Aug 09 15:54:21.351 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=665 } 8374349: Aug 09 15:54:21.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374350: Aug 09 15:54:21.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=665 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374351: Aug 09 15:54:21.351 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374352: Aug 09 15:54:23.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799230 } 8374353: Aug 09 15:54:23.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374354: Aug 09 15:54:23.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799230 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374355: Aug 09 15:54:23.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374356: Aug 09 15:54:24.773 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602506, agentID=mfoltz } 8374357: Aug 09 15:54:24.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374358: Aug 09 15:54:24.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602506, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374359: Aug 09 15:54:24.773 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374360: Aug 09 15:54:24.882 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799231 SkillGroupNum=10 } 8374361: Aug 09 15:54:24.882 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799231 8374362: Aug 09 15:54:24.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374363: Aug 09 15:54:24.882 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799231 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374364: Aug 09 15:54:24.882 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374365: Aug 09 15:54:24.898 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799232 SkillGroupNum=12 } 8374366: Aug 09 15:54:24.898 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799232 8374367: Aug 09 15:54:24.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374368: Aug 09 15:54:24.898 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799232 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:24 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374369: Aug 09 15:54:24.898 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374370: Aug 09 15:54:24.913 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799233 SkillGroupNum=13 } 8374371: Aug 09 15:54:24.913 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799233 8374372: Aug 09 15:54:24.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374373: Aug 09 15:54:24.913 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799233 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:24 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374374: Aug 09 15:54:24.913 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374375: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799234 SkillGroupNum=14 } 8374376: Aug 09 15:54:24.929 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799234 8374377: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374378: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799234 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:24 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374379: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374380: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799235 SkillGroupNum=7 } 8374381: Aug 09 15:54:24.929 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799235 8374382: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374383: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799235 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:24 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374384: Aug 09 15:54:24.929 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374385: Aug 09 15:54:26.038 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602507, agentID=sbee } 8374386: Aug 09 15:54:26.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374387: Aug 09 15:54:26.038 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602507, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374388: Aug 09 15:54:26.038 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374389: Aug 09 15:54:27.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602508, agentID=cangelini } 8374390: Aug 09 15:54:27.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374391: Aug 09 15:54:27.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602508, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374392: Aug 09 15:54:27.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374393: Aug 09 15:54:28.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602509 } 8374394: Aug 09 15:54:28.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374395: Aug 09 15:54:28.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602509 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374396: Aug 09 15:54:28.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374397: Aug 09 15:54:30.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=456 } 8374398: Aug 09 15:54:30.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374399: Aug 09 15:54:30.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=456 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374400: Aug 09 15:54:30.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374401: Aug 09 15:54:34.945 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799236 SkillGroupNum=10 } 8374402: Aug 09 15:54:34.945 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799236 8374403: Aug 09 15:54:34.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374404: Aug 09 15:54:34.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799236 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374405: Aug 09 15:54:34.945 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374406: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799237 SkillGroupNum=12 } 8374407: Aug 09 15:54:34.961 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799237 8374408: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374409: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799237 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:34 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374410: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374411: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799238 SkillGroupNum=13 } 8374412: Aug 09 15:54:34.961 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799238 8374413: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374414: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799238 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:34 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374415: Aug 09 15:54:34.961 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374416: Aug 09 15:54:34.976 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799239 SkillGroupNum=14 } 8374417: Aug 09 15:54:34.976 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799239 8374418: Aug 09 15:54:34.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374419: Aug 09 15:54:34.976 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799239 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:34 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374420: Aug 09 15:54:34.976 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374421: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799240 SkillGroupNum=7 } 8374422: Aug 09 15:54:34.992 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799240 8374423: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374424: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799240 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:34 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374425: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374426: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602510, agentID=mfoltz } 8374427: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374428: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602510, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374429: Aug 09 15:54:34.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374430: Aug 09 15:54:36.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602511, agentID=sbee } 8374431: Aug 09 15:54:36.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374432: Aug 09 15:54:36.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602511, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374433: Aug 09 15:54:36.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374434: Aug 09 15:54:37.773 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602512, agentID=cangelini } 8374435: Aug 09 15:54:37.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374436: Aug 09 15:54:37.773 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602512, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374437: Aug 09 15:54:37.773 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374438: Aug 09 15:54:38.148 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:44:38 CDT 2012 8374439: Aug 09 15:54:38.148 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8374440: Aug 09 15:54:38.148 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8374441: Aug 09 15:54:38.539 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8374442: Aug 09 15:54:38.539 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344545678164 CRS Engine, node=1, id=2708,usage=CMDB-CRSDB Sync,userInfo=system 8374443: Aug 09 15:54:38.570 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8374444: Aug 09 15:54:38.570 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8374445: Aug 09 15:54:38.570 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8374446: Aug 09 15:54:38.586 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8374447: Aug 09 15:54:38.586 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8374448: Aug 09 15:54:38.914 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8374449: Aug 09 15:54:39.211 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8374450: Aug 09 15:54:39.211 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344545678164 CRS Engine, node=1, id=2708,usage=CMDB-CRSDB Sync,userInfo=system 8374451: Aug 09 15:54:39.226 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8374452: Aug 09 15:54:39.226 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8374453: Aug 09 15:54:39.226 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8374454: Aug 09 15:54:39.226 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8374455: Aug 09 15:54:39.226 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8374456: Aug 09 15:54:40.476 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8374457: Aug 09 15:54:40.476 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8374458: Aug 09 15:54:44.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=512 } 8374459: Aug 09 15:54:44.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374460: Aug 09 15:54:44.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=512 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374461: Aug 09 15:54:44.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374462: Aug 09 15:54:44.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799241 SkillGroupNum=10 } 8374463: Aug 09 15:54:44.992 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799241 8374464: Aug 09 15:54:44.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374465: Aug 09 15:54:44.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799241 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:44 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374466: Aug 09 15:54:44.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374467: Aug 09 15:54:45.008 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799242 SkillGroupNum=12 } 8374468: Aug 09 15:54:45.008 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799242 8374469: Aug 09 15:54:45.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374470: Aug 09 15:54:45.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799242 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:45 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374471: Aug 09 15:54:45.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374472: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799243 SkillGroupNum=13 } 8374473: Aug 09 15:54:45.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799243 8374474: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374475: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799243 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374476: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374477: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799244 SkillGroupNum=14 } 8374478: Aug 09 15:54:45.023 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799244 8374479: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374480: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799244 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374481: Aug 09 15:54:45.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374482: Aug 09 15:54:45.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799245 SkillGroupNum=7 } 8374483: Aug 09 15:54:45.039 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799245 8374484: Aug 09 15:54:45.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374485: Aug 09 15:54:45.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799245 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374486: Aug 09 15:54:45.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374487: Aug 09 15:54:45.195 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602513, agentID=mfoltz } 8374488: Aug 09 15:54:45.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374489: Aug 09 15:54:45.195 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602513, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374490: Aug 09 15:54:45.195 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374491: Aug 09 15:54:45.476 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8374492: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374493: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374494: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374495: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8374496: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8374497: Aug 09 15:54:45.476 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8374498: Aug 09 15:54:46.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602514, agentID=sbee } 8374499: Aug 09 15:54:46.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374500: Aug 09 15:54:46.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602514, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374501: Aug 09 15:54:46.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374502: Aug 09 15:54:47.430 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1132 } 8374503: Aug 09 15:54:47.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374504: Aug 09 15:54:47.430 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1132 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374505: Aug 09 15:54:47.430 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374506: Aug 09 15:54:48.008 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602515, agentID=cangelini } 8374507: Aug 09 15:54:48.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374508: Aug 09 15:54:48.008 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602515, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374509: Aug 09 15:54:48.008 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374510: Aug 09 15:54:50.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54252 } 8374511: Aug 09 15:54:50.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374512: Aug 09 15:54:50.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54252 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374513: Aug 09 15:54:50.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374514: Aug 09 15:54:51.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=666 } 8374515: Aug 09 15:54:51.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374516: Aug 09 15:54:51.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=666 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374517: Aug 09 15:54:51.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374518: Aug 09 15:54:53.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799246 } 8374519: Aug 09 15:54:53.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374520: Aug 09 15:54:53.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799246 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374521: Aug 09 15:54:53.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374522: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799247 SkillGroupNum=10 } 8374523: Aug 09 15:54:55.055 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799247 8374524: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374525: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799247 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374526: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374527: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799248 SkillGroupNum=12 } 8374528: Aug 09 15:54:55.055 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799248 8374529: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374530: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799248 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:55 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374531: Aug 09 15:54:55.055 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374532: Aug 09 15:54:55.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799249 SkillGroupNum=13 } 8374533: Aug 09 15:54:55.070 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799249 8374534: Aug 09 15:54:55.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374535: Aug 09 15:54:55.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799249 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374536: Aug 09 15:54:55.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374537: Aug 09 15:54:55.086 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799250 SkillGroupNum=14 } 8374538: Aug 09 15:54:55.086 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799250 8374539: Aug 09 15:54:55.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374540: Aug 09 15:54:55.086 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799250 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374541: Aug 09 15:54:55.086 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374542: Aug 09 15:54:55.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799251 SkillGroupNum=7 } 8374543: Aug 09 15:54:55.102 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799251 8374544: Aug 09 15:54:55.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374545: Aug 09 15:54:55.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799251 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:54:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374546: Aug 09 15:54:55.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374547: Aug 09 15:54:55.461 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602516, agentID=mfoltz } 8374548: Aug 09 15:54:55.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374549: Aug 09 15:54:55.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602516, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374550: Aug 09 15:54:55.461 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374551: Aug 09 15:54:56.633 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602517, agentID=sbee } 8374552: Aug 09 15:54:56.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374553: Aug 09 15:54:56.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602517, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374554: Aug 09 15:54:56.633 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374555: Aug 09 15:54:58.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602518, agentID=cangelini } 8374556: Aug 09 15:54:58.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374557: Aug 09 15:54:58.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602518, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374558: Aug 09 15:54:58.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374559: Aug 09 15:54:58.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602519 } 8374560: Aug 09 15:54:58.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374561: Aug 09 15:54:58.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602519 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374562: Aug 09 15:54:58.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374563: Aug 09 15:55:00.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=457 } 8374564: Aug 09 15:55:00.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374565: Aug 09 15:55:00.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=457 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374566: Aug 09 15:55:00.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374567: Aug 09 15:55:05.102 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799252 SkillGroupNum=10 } 8374568: Aug 09 15:55:05.102 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799252 8374569: Aug 09 15:55:05.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374570: Aug 09 15:55:05.102 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799252 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374571: Aug 09 15:55:05.102 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374572: Aug 09 15:55:05.117 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799253 SkillGroupNum=12 } 8374573: Aug 09 15:55:05.117 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799253 8374574: Aug 09 15:55:05.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374575: Aug 09 15:55:05.117 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799253 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:05 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374576: Aug 09 15:55:05.117 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374577: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799254 SkillGroupNum=13 } 8374578: Aug 09 15:55:05.133 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799254 8374579: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374580: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799254 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374581: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374582: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799255 SkillGroupNum=14 } 8374583: Aug 09 15:55:05.133 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799255 8374584: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374585: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799255 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374586: Aug 09 15:55:05.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374587: Aug 09 15:55:05.149 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799256 SkillGroupNum=7 } 8374588: Aug 09 15:55:05.149 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799256 8374589: Aug 09 15:55:05.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374590: Aug 09 15:55:05.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799256 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374591: Aug 09 15:55:05.149 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374592: Aug 09 15:55:05.789 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602520, agentID=mfoltz } 8374593: Aug 09 15:55:05.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374594: Aug 09 15:55:05.789 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602520, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374595: Aug 09 15:55:05.789 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374596: Aug 09 15:55:06.836 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602521, agentID=sbee } 8374597: Aug 09 15:55:06.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374598: Aug 09 15:55:06.836 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602521, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374599: Aug 09 15:55:06.836 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374600: Aug 09 15:55:08.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602522, agentID=cangelini } 8374601: Aug 09 15:55:08.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374602: Aug 09 15:55:08.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602522, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374603: Aug 09 15:55:08.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374604: Aug 09 15:55:14.914 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=513 } 8374605: Aug 09 15:55:14.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374606: Aug 09 15:55:14.914 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=513 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374607: Aug 09 15:55:14.914 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374608: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799257 SkillGroupNum=10 } 8374609: Aug 09 15:55:15.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799257 8374610: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374611: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799257 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374612: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374613: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799258 SkillGroupNum=12 } 8374614: Aug 09 15:55:15.164 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799258 8374615: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374616: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799258 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:15 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374617: Aug 09 15:55:15.164 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374618: Aug 09 15:55:15.180 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799259 SkillGroupNum=13 } 8374619: Aug 09 15:55:15.180 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799259 8374620: Aug 09 15:55:15.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374621: Aug 09 15:55:15.180 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799259 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374622: Aug 09 15:55:15.180 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374623: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799260 SkillGroupNum=14 } 8374624: Aug 09 15:55:15.196 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799260 8374625: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374626: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799260 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374627: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374628: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799261 SkillGroupNum=7 } 8374629: Aug 09 15:55:15.196 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799261 8374630: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374631: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799261 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374632: Aug 09 15:55:15.196 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374633: Aug 09 15:55:16.024 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602523, agentID=mfoltz } 8374634: Aug 09 15:55:16.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374635: Aug 09 15:55:16.024 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602523, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374636: Aug 09 15:55:16.024 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374637: Aug 09 15:55:17.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602524, agentID=sbee } 8374638: Aug 09 15:55:17.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374639: Aug 09 15:55:17.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602524, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374640: Aug 09 15:55:17.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374641: Aug 09 15:55:17.446 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1133 } 8374642: Aug 09 15:55:17.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374643: Aug 09 15:55:17.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1133 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374644: Aug 09 15:55:17.446 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374645: Aug 09 15:55:18.758 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602525, agentID=cangelini } 8374646: Aug 09 15:55:18.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374647: Aug 09 15:55:18.758 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602525, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374648: Aug 09 15:55:18.758 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374649: Aug 09 15:55:20.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54253 } 8374650: Aug 09 15:55:20.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374651: Aug 09 15:55:20.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54253 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374652: Aug 09 15:55:20.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374653: Aug 09 15:55:21.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=667 } 8374654: Aug 09 15:55:21.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374655: Aug 09 15:55:21.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=667 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374656: Aug 09 15:55:21.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374657: Aug 09 15:55:23.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799262 } 8374658: Aug 09 15:55:23.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374659: Aug 09 15:55:23.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799262 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374660: Aug 09 15:55:23.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374661: Aug 09 15:55:25.211 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799263 SkillGroupNum=10 } 8374662: Aug 09 15:55:25.211 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799263 8374663: Aug 09 15:55:25.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374664: Aug 09 15:55:25.211 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799263 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374665: Aug 09 15:55:25.211 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374666: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799264 SkillGroupNum=12 } 8374667: Aug 09 15:55:25.227 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799264 8374668: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374669: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799264 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:25 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374670: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374671: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799265 SkillGroupNum=13 } 8374672: Aug 09 15:55:25.227 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799265 8374673: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374674: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799265 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374675: Aug 09 15:55:25.227 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374676: Aug 09 15:55:25.243 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799266 SkillGroupNum=14 } 8374677: Aug 09 15:55:25.243 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799266 8374678: Aug 09 15:55:25.243 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374679: Aug 09 15:55:25.243 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799266 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374680: Aug 09 15:55:25.243 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374681: Aug 09 15:55:25.258 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799267 SkillGroupNum=7 } 8374682: Aug 09 15:55:25.258 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799267 8374683: Aug 09 15:55:25.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374684: Aug 09 15:55:25.258 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799267 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374685: Aug 09 15:55:25.258 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374686: Aug 09 15:55:26.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602526, agentID=mfoltz } 8374687: Aug 09 15:55:26.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374688: Aug 09 15:55:26.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602526, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374689: Aug 09 15:55:26.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374690: Aug 09 15:55:27.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602527, agentID=sbee } 8374691: Aug 09 15:55:27.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374692: Aug 09 15:55:27.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602527, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374693: Aug 09 15:55:27.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374694: Aug 09 15:55:28.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602528 } 8374695: Aug 09 15:55:28.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374696: Aug 09 15:55:28.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602528 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374697: Aug 09 15:55:28.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374698: Aug 09 15:55:28.993 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602529, agentID=cangelini } 8374699: Aug 09 15:55:28.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374700: Aug 09 15:55:28.993 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602529, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374701: Aug 09 15:55:28.993 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374702: Aug 09 15:55:30.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=458 } 8374703: Aug 09 15:55:30.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374704: Aug 09 15:55:30.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=458 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374705: Aug 09 15:55:30.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374706: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799268 SkillGroupNum=10 } 8374707: Aug 09 15:55:35.274 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799268 8374708: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374709: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799268 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374710: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374711: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799269 SkillGroupNum=12 } 8374712: Aug 09 15:55:35.274 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799269 8374713: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374714: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799269 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:35 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374715: Aug 09 15:55:35.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374716: Aug 09 15:55:35.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799270 SkillGroupNum=13 } 8374717: Aug 09 15:55:35.290 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799270 8374718: Aug 09 15:55:35.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374719: Aug 09 15:55:35.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799270 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374720: Aug 09 15:55:35.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374721: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799271 SkillGroupNum=14 } 8374722: Aug 09 15:55:35.305 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799271 8374723: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374724: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799271 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374725: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374726: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799272 SkillGroupNum=7 } 8374727: Aug 09 15:55:35.305 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799272 8374728: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374729: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799272 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374730: Aug 09 15:55:35.305 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374731: Aug 09 15:55:36.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602530, agentID=mfoltz } 8374732: Aug 09 15:55:36.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374733: Aug 09 15:55:36.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602530, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374734: Aug 09 15:55:36.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374735: Aug 09 15:55:37.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602531, agentID=sbee } 8374736: Aug 09 15:55:37.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374737: Aug 09 15:55:37.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602531, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374738: Aug 09 15:55:37.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374739: Aug 09 15:55:39.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602532, agentID=cangelini } 8374740: Aug 09 15:55:39.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374741: Aug 09 15:55:39.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602532, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374742: Aug 09 15:55:39.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374743: Aug 09 15:55:44.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=514 } 8374744: Aug 09 15:55:44.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374745: Aug 09 15:55:44.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=514 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374746: Aug 09 15:55:44.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374747: Aug 09 15:55:45.321 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799273 SkillGroupNum=10 } 8374748: Aug 09 15:55:45.321 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799273 8374749: Aug 09 15:55:45.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374750: Aug 09 15:55:45.321 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799273 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374751: Aug 09 15:55:45.321 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374752: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799274 SkillGroupNum=12 } 8374753: Aug 09 15:55:45.337 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799274 8374754: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374755: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799274 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:45 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374756: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374757: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799275 SkillGroupNum=13 } 8374758: Aug 09 15:55:45.337 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799275 8374759: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374760: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799275 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374761: Aug 09 15:55:45.337 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374762: Aug 09 15:55:45.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799276 SkillGroupNum=14 } 8374763: Aug 09 15:55:45.352 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799276 8374764: Aug 09 15:55:45.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374765: Aug 09 15:55:45.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799276 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374766: Aug 09 15:55:45.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374767: Aug 09 15:55:45.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799277 SkillGroupNum=7 } 8374768: Aug 09 15:55:45.368 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799277 8374769: Aug 09 15:55:45.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374770: Aug 09 15:55:45.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799277 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374771: Aug 09 15:55:45.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374772: Aug 09 15:55:45.477 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8374773: Aug 09 15:55:45.477 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8374774: Aug 09 15:55:46.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602533, agentID=mfoltz } 8374775: Aug 09 15:55:46.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374776: Aug 09 15:55:46.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602533, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374777: Aug 09 15:55:46.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374778: Aug 09 15:55:47.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1134 } 8374779: Aug 09 15:55:47.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374780: Aug 09 15:55:47.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1134 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374781: Aug 09 15:55:47.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374782: Aug 09 15:55:47.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602534, agentID=sbee } 8374783: Aug 09 15:55:47.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374784: Aug 09 15:55:47.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602534, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374785: Aug 09 15:55:47.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374786: Aug 09 15:55:49.524 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602535, agentID=cangelini } 8374787: Aug 09 15:55:49.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374788: Aug 09 15:55:49.524 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602535, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374789: Aug 09 15:55:49.524 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374790: Aug 09 15:55:50.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54254 } 8374791: Aug 09 15:55:50.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374792: Aug 09 15:55:50.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54254 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374793: Aug 09 15:55:50.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374794: Aug 09 15:55:50.478 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8374795: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374796: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374797: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8374798: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8374799: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8374800: Aug 09 15:55:50.478 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8374801: Aug 09 15:55:51.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=668 } 8374802: Aug 09 15:55:51.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374803: Aug 09 15:55:51.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=668 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374804: Aug 09 15:55:51.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374805: Aug 09 15:55:53.118 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799278 } 8374806: Aug 09 15:55:53.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374807: Aug 09 15:55:53.118 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799278 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374808: Aug 09 15:55:53.118 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374809: Aug 09 15:55:55.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799279 SkillGroupNum=10 } 8374810: Aug 09 15:55:55.368 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799279 8374811: Aug 09 15:55:55.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374812: Aug 09 15:55:55.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799279 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374813: Aug 09 15:55:55.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374814: Aug 09 15:55:55.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799280 SkillGroupNum=12 } 8374815: Aug 09 15:55:55.384 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799280 8374816: Aug 09 15:55:55.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374817: Aug 09 15:55:55.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799280 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:55 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374818: Aug 09 15:55:55.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374819: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799281 SkillGroupNum=13 } 8374820: Aug 09 15:55:55.400 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799281 8374821: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374822: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799281 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374823: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374824: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799282 SkillGroupNum=14 } 8374825: Aug 09 15:55:55.400 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799282 8374826: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374827: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799282 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374828: Aug 09 15:55:55.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374829: Aug 09 15:55:55.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799283 SkillGroupNum=7 } 8374830: Aug 09 15:55:55.415 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799283 8374831: Aug 09 15:55:55.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374832: Aug 09 15:55:55.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799283 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:55:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374833: Aug 09 15:55:55.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374834: Aug 09 15:55:57.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602536, agentID=mfoltz } 8374835: Aug 09 15:55:57.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374836: Aug 09 15:55:57.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602536, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374837: Aug 09 15:55:57.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374838: Aug 09 15:55:58.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602537, agentID=sbee } 8374839: Aug 09 15:55:58.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374840: Aug 09 15:55:58.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602537, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374841: Aug 09 15:55:58.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374842: Aug 09 15:55:58.368 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602538 } 8374843: Aug 09 15:55:58.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374844: Aug 09 15:55:58.368 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602538 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374845: Aug 09 15:55:58.368 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374846: Aug 09 15:55:59.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602539, agentID=cangelini } 8374847: Aug 09 15:55:59.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374848: Aug 09 15:55:59.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602539, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374849: Aug 09 15:55:59.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374850: Aug 09 15:56:00.415 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=459 } 8374851: Aug 09 15:56:00.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374852: Aug 09 15:56:00.415 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=459 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374853: Aug 09 15:56:00.415 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374854: Aug 09 15:56:05.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799284 SkillGroupNum=10 } 8374855: Aug 09 15:56:05.431 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799284 8374856: Aug 09 15:56:05.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374857: Aug 09 15:56:05.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799284 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374858: Aug 09 15:56:05.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374859: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799285 SkillGroupNum=12 } 8374860: Aug 09 15:56:05.447 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799285 8374861: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374862: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799285 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:05 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374863: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374864: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799286 SkillGroupNum=13 } 8374865: Aug 09 15:56:05.447 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799286 8374866: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374867: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799286 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374868: Aug 09 15:56:05.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374869: Aug 09 15:56:05.462 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799287 SkillGroupNum=14 } 8374870: Aug 09 15:56:05.462 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799287 8374871: Aug 09 15:56:05.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374872: Aug 09 15:56:05.462 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799287 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374873: Aug 09 15:56:05.462 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374874: Aug 09 15:56:05.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799288 SkillGroupNum=7 } 8374875: Aug 09 15:56:05.478 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799288 8374876: Aug 09 15:56:05.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374877: Aug 09 15:56:05.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799288 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374878: Aug 09 15:56:05.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374879: Aug 09 15:56:07.322 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602540, agentID=mfoltz } 8374880: Aug 09 15:56:07.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374881: Aug 09 15:56:07.322 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602540, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374882: Aug 09 15:56:07.322 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374883: Aug 09 15:56:08.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602541, agentID=sbee } 8374884: Aug 09 15:56:08.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374885: Aug 09 15:56:08.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602541, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374886: Aug 09 15:56:08.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374887: Aug 09 15:56:10.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602542, agentID=cangelini } 8374888: Aug 09 15:56:10.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374889: Aug 09 15:56:10.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602542, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374890: Aug 09 15:56:10.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374891: Aug 09 15:56:14.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=515 } 8374892: Aug 09 15:56:14.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374893: Aug 09 15:56:14.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=515 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374894: Aug 09 15:56:14.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8374895: Aug 09 15:56:15.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799289 SkillGroupNum=10 } 8374896: Aug 09 15:56:15.478 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799289 8374897: Aug 09 15:56:15.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374898: Aug 09 15:56:15.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799289 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374899: Aug 09 15:56:15.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374900: Aug 09 15:56:15.494 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799290 SkillGroupNum=12 } 8374901: Aug 09 15:56:15.494 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799290 8374902: Aug 09 15:56:15.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374903: Aug 09 15:56:15.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799290 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:15 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374904: Aug 09 15:56:15.494 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374905: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799291 SkillGroupNum=13 } 8374906: Aug 09 15:56:15.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799291 8374907: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374908: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799291 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374909: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374910: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799292 SkillGroupNum=14 } 8374911: Aug 09 15:56:15.509 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799292 8374912: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374913: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799292 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374914: Aug 09 15:56:15.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374915: Aug 09 15:56:15.525 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799293 SkillGroupNum=7 } 8374916: Aug 09 15:56:15.525 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799293 8374917: Aug 09 15:56:15.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374918: Aug 09 15:56:15.525 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799293 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374919: Aug 09 15:56:15.525 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374920: Aug 09 15:56:17.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.21,port=57314,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=1135 } 8374921: Aug 09 15:56:17.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374922: Aug 09 15:56:17.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=1135 to socket: Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374923: Aug 09 15:56:17.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.21,port=57314,localport=42027] } 8374924: Aug 09 15:56:17.634 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602543, agentID=mfoltz } 8374925: Aug 09 15:56:17.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374926: Aug 09 15:56:17.634 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602543, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374927: Aug 09 15:56:17.634 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374928: Aug 09 15:56:18.478 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602544, agentID=sbee } 8374929: Aug 09 15:56:18.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374930: Aug 09 15:56:18.478 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602544, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374931: Aug 09 15:56:18.478 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374932: Aug 09 15:56:20.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54255 } 8374933: Aug 09 15:56:20.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374934: Aug 09 15:56:20.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54255 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374935: Aug 09 15:56:20.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8374936: Aug 09 15:56:20.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602545, agentID=cangelini } 8374937: Aug 09 15:56:20.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374938: Aug 09 15:56:20.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602545, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374939: Aug 09 15:56:20.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374940: Aug 09 15:56:21.400 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=669 } 8374941: Aug 09 15:56:21.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374942: Aug 09 15:56:21.400 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=669 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374943: Aug 09 15:56:21.400 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8374944: Aug 09 15:56:23.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799294 } 8374945: Aug 09 15:56:23.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374946: Aug 09 15:56:23.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799294 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374947: Aug 09 15:56:23.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374948: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799295 SkillGroupNum=10 } 8374949: Aug 09 15:56:25.541 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799295 8374950: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374951: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799295 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374952: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374953: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799296 SkillGroupNum=12 } 8374954: Aug 09 15:56:25.541 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799296 8374955: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374956: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799296 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:25 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374957: Aug 09 15:56:25.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374958: Aug 09 15:56:25.556 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799297 SkillGroupNum=13 } 8374959: Aug 09 15:56:25.556 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799297 8374960: Aug 09 15:56:25.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374961: Aug 09 15:56:25.556 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799297 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374962: Aug 09 15:56:25.556 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374963: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799298 SkillGroupNum=14 } 8374964: Aug 09 15:56:25.572 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799298 8374965: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374966: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799298 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374967: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374968: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799299 SkillGroupNum=7 } 8374969: Aug 09 15:56:25.572 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799299 8374970: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374971: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799299 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374972: Aug 09 15:56:25.572 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374973: Aug 09 15:56:27.885 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602546, agentID=mfoltz } 8374974: Aug 09 15:56:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374975: Aug 09 15:56:27.885 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602546, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374976: Aug 09 15:56:27.885 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374977: Aug 09 15:56:28.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602547 } 8374978: Aug 09 15:56:28.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374979: Aug 09 15:56:28.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602547 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374980: Aug 09 15:56:28.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374981: Aug 09 15:56:28.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602548, agentID=sbee } 8374982: Aug 09 15:56:28.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374983: Aug 09 15:56:28.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602548, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374984: Aug 09 15:56:28.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374985: Aug 09 15:56:30.416 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=460 } 8374986: Aug 09 15:56:30.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8374987: Aug 09 15:56:30.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=460 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374988: Aug 09 15:56:30.416 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8374989: Aug 09 15:56:30.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602549, agentID=cangelini } 8374990: Aug 09 15:56:30.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8374991: Aug 09 15:56:30.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602549, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374992: Aug 09 15:56:30.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8374993: Aug 09 15:56:35.588 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799300 SkillGroupNum=10 } 8374994: Aug 09 15:56:35.588 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799300 8374995: Aug 09 15:56:35.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8374996: Aug 09 15:56:35.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799300 SkillGroupNum=10 loggedInAgents=10 inSessionAgents=0 availableAgents=3 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374997: Aug 09 15:56:35.588 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8374998: Aug 09 15:56:35.603 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799301 SkillGroupNum=12 } 8374999: Aug 09 15:56:35.603 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799301 8375000: Aug 09 15:56:35.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375001: Aug 09 15:56:35.603 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799301 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:35 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375002: Aug 09 15:56:35.603 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375003: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799302 SkillGroupNum=13 } 8375004: Aug 09 15:56:35.619 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799302 8375005: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375006: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799302 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375007: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375008: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799303 SkillGroupNum=14 } 8375009: Aug 09 15:56:35.619 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799303 8375010: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375011: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799303 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375012: Aug 09 15:56:35.619 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375013: Aug 09 15:56:35.635 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799304 SkillGroupNum=7 } 8375014: Aug 09 15:56:35.635 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799304 8375015: Aug 09 15:56:35.635 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375016: Aug 09 15:56:35.635 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799304 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375017: Aug 09 15:56:35.635 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375018: Aug 09 15:56:38.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602550, agentID=mfoltz } 8375019: Aug 09 15:56:38.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375020: Aug 09 15:56:38.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602550, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375021: Aug 09 15:56:38.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375022: Aug 09 15:56:39.010 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602551, agentID=sbee } 8375023: Aug 09 15:56:39.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375024: Aug 09 15:56:39.010 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602551, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375025: Aug 09 15:56:39.010 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375026: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-SOCKET_READ_EXCEPTION:Exception while reading from a socket input.: A description for the nature of the exception=ClientConnMgr: SocketException reading msg from input stream of socket : Socket[addr=10.10.40.21,port=57314,localport=42027] in client thread MIVR_ICD_CTI_client_thread_325-3520-,Exception=java.net.SocketException: Connection reset 8375027: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION:java.net.SocketException: Connection reset 8375028: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketInputStream.read(Unknown Source) 8375029: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8375030: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8375031: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.Ged188.io.CRACTIInputStream.readMSG(CRACTIInputStream.java:570) 8375032: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.wf.subsystems.ctiserver.ClientConn.run(ClientConn.java:74) 8375033: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8375034: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8375035: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8375036: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8375037: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768) 8375038: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8375039: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8375040: Aug 09 15:56:40.416 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace=Ping results to client: 10.10.40.21 8375041: Aug 09 15:56:40.838 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602552, agentID=cangelini } 8375042: Aug 09 15:56:40.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375043: Aug 09 15:56:40.838 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602552, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375044: Aug 09 15:56:40.838 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375045: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace= Pinging 10.10.40.21 with 32 bytes of data: Reply from 10.10.40.21: bytes=32 time=62ms TTL=123 Reply from 10.10.40.21: bytes=32 time=62ms TTL=123 Reply from 10.10.40.21: bytes=32 time=62ms TTL=123 Reply from 10.10.40.21: bytes=32 time=150ms TTL=123 Ping statistics for 10.10.40.21: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 62ms, Maximum = 150ms, Average = 84ms 8375046: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: cific description for a trace=ClientConnMgr before closing Socket:socket is Socket[addr=10.10.40.21,port=57314,localport=42027] for agentID:rcasey 8375047: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: cific description for a trace=ClientConnMgr posted ADOutOfServiceMsg for agentID:rcasey, agentDN: 12101146 8375048: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:Processing msg: ADOutOfServiceMsg (Rsrc:rcasey) 8375049: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:returning from thread : MIVR_ICD_CTI_client_thread_325-3520- 8375050: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:The extension 12101146 has been closed 8375051: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:Rsrc: rcasey New State:LOGOFF Old State:UNAVAILABLE Reason code:32765 8375052: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:Rsrc: rcasey Contacts: 8375053: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8375054: Aug 09 15:56:43.588 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: rcasey, new state: LOGOFF 8375055: Aug 09 15:56:43.588 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8375056: Aug 09 15:56:43.588 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: rcasey because it's not a working outbound resource. 8375057: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101146, agentDN:12101146, agentID:rcasey, monitorID = 0, stateDuration = 0, agentstate = LOGOFF, eventreasoncode = 32765, agentID = rcasey, agentExtension = 12101146, agentID_Long = rcasey } to outboundQ 8375058: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8375059: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=1, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=LOGOFF, eventReasonCode=32765, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=rcasey, agentExtension=12101146, agentInstrument=null, agentID_Long=rcasey, duration=-1, nextAgentState=-1 to various sockets } 8375060: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375061: Aug 09 15:56:43.588 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375062: Aug 09 15:56:44.916 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=516 } 8375063: Aug 09 15:56:44.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375064: Aug 09 15:56:44.916 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=516 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375065: Aug 09 15:56:44.916 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375066: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799305 SkillGroupNum=10 } 8375067: Aug 09 15:56:45.650 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799305 8375068: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375069: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799305 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375070: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375071: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799306 SkillGroupNum=12 } 8375072: Aug 09 15:56:45.650 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799306 8375073: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375074: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799306 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:45 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375075: Aug 09 15:56:45.650 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375076: Aug 09 15:56:45.666 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799307 SkillGroupNum=13 } 8375077: Aug 09 15:56:45.666 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799307 8375078: Aug 09 15:56:45.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375079: Aug 09 15:56:45.666 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799307 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375080: Aug 09 15:56:45.666 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375081: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799308 SkillGroupNum=14 } 8375082: Aug 09 15:56:45.682 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799308 8375083: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375084: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799308 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375085: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375086: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799309 SkillGroupNum=7 } 8375087: Aug 09 15:56:45.682 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799309 8375088: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375089: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799309 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:45 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375090: Aug 09 15:56:45.682 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375091: Aug 09 15:56:48.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602553, agentID=mfoltz } 8375092: Aug 09 15:56:48.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375093: Aug 09 15:56:48.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602553, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375094: Aug 09 15:56:48.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375095: Aug 09 15:56:49.197 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602554, agentID=sbee } 8375096: Aug 09 15:56:49.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375097: Aug 09 15:56:49.197 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602554, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375098: Aug 09 15:56:49.197 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375099: Aug 09 15:56:50.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54256 } 8375100: Aug 09 15:56:50.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375101: Aug 09 15:56:50.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54256 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375102: Aug 09 15:56:50.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375103: Aug 09 15:56:50.479 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8375104: Aug 09 15:56:50.479 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8375105: Aug 09 15:56:51.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602555, agentID=cangelini } 8375106: Aug 09 15:56:51.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375107: Aug 09 15:56:51.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602555, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375108: Aug 09 15:56:51.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375109: Aug 09 15:56:51.416 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=670 } 8375110: Aug 09 15:56:51.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375111: Aug 09 15:56:51.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=670 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375112: Aug 09 15:56:51.416 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375113: Aug 09 15:56:53.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799310 } 8375114: Aug 09 15:56:53.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375115: Aug 09 15:56:53.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799310 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375116: Aug 09 15:56:53.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375117: Aug 09 15:56:55.479 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8375118: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375119: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375120: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375121: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8375122: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8375123: Aug 09 15:56:55.479 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8375124: Aug 09 15:56:55.698 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799311 SkillGroupNum=10 } 8375125: Aug 09 15:56:55.698 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799311 8375126: Aug 09 15:56:55.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375127: Aug 09 15:56:55.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799311 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375128: Aug 09 15:56:55.698 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375129: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799312 SkillGroupNum=12 } 8375130: Aug 09 15:56:55.713 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799312 8375131: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375132: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799312 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:55 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375133: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375134: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799313 SkillGroupNum=13 } 8375135: Aug 09 15:56:55.713 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799313 8375136: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375137: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799313 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:55 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375138: Aug 09 15:56:55.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375139: Aug 09 15:56:55.729 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799314 SkillGroupNum=14 } 8375140: Aug 09 15:56:55.729 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799314 8375141: Aug 09 15:56:55.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375142: Aug 09 15:56:55.729 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799314 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:55 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375143: Aug 09 15:56:55.729 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375144: Aug 09 15:56:55.744 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799315 SkillGroupNum=7 } 8375145: Aug 09 15:56:55.744 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799315 8375146: Aug 09 15:56:55.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375147: Aug 09 15:56:55.744 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799315 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:56:55 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375148: Aug 09 15:56:55.744 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375149: Aug 09 15:56:58.369 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602556 } 8375150: Aug 09 15:56:58.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375151: Aug 09 15:56:58.369 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602556 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375152: Aug 09 15:56:58.369 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375153: Aug 09 15:56:58.604 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602557, agentID=mfoltz } 8375154: Aug 09 15:56:58.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375155: Aug 09 15:56:58.604 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602557, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375156: Aug 09 15:56:58.604 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375157: Aug 09 15:56:59.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602558, agentID=sbee } 8375158: Aug 09 15:56:59.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375159: Aug 09 15:56:59.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602558, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375160: Aug 09 15:56:59.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375161: Aug 09 15:57:00.416 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=461 } 8375162: Aug 09 15:57:00.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375163: Aug 09 15:57:00.416 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=461 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375164: Aug 09 15:57:00.416 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375165: Aug 09 15:57:01.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602559, agentID=cangelini } 8375166: Aug 09 15:57:01.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375167: Aug 09 15:57:01.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602559, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375168: Aug 09 15:57:01.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375169: Aug 09 15:57:05.745 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799316 SkillGroupNum=10 } 8375170: Aug 09 15:57:05.745 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799316 8375171: Aug 09 15:57:05.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375172: Aug 09 15:57:05.745 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799316 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375173: Aug 09 15:57:05.745 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375174: Aug 09 15:57:05.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799317 SkillGroupNum=12 } 8375175: Aug 09 15:57:05.760 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799317 8375176: Aug 09 15:57:05.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375177: Aug 09 15:57:05.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799317 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:05 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375178: Aug 09 15:57:05.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375179: Aug 09 15:57:05.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799318 SkillGroupNum=13 } 8375180: Aug 09 15:57:05.776 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799318 8375181: Aug 09 15:57:05.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375182: Aug 09 15:57:05.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799318 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:05 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375183: Aug 09 15:57:05.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375184: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799319 SkillGroupNum=14 } 8375185: Aug 09 15:57:05.791 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799319 8375186: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375187: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799319 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:05 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375188: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375189: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799320 SkillGroupNum=7 } 8375190: Aug 09 15:57:05.791 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799320 8375191: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375192: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799320 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:05 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375193: Aug 09 15:57:05.791 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375194: Aug 09 15:57:07.323 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545827323 8375195: Aug 09 15:57:07.323 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344545827323 done. 8375196: Aug 09 15:57:08.870 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602560, agentID=mfoltz } 8375197: Aug 09 15:57:08.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375198: Aug 09 15:57:08.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602560, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375199: Aug 09 15:57:08.870 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375200: Aug 09 15:57:09.588 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602561, agentID=sbee } 8375201: Aug 09 15:57:09.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375202: Aug 09 15:57:09.588 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602561, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375203: Aug 09 15:57:09.588 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375204: Aug 09 15:57:11.651 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602562, agentID=cangelini } 8375205: Aug 09 15:57:11.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375206: Aug 09 15:57:11.651 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602562, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375207: Aug 09 15:57:11.651 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375208: Aug 09 15:57:14.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=517 } 8375209: Aug 09 15:57:14.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375210: Aug 09 15:57:14.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=517 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375211: Aug 09 15:57:14.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375212: Aug 09 15:57:15.807 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799321 SkillGroupNum=10 } 8375213: Aug 09 15:57:15.807 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799321 8375214: Aug 09 15:57:15.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375215: Aug 09 15:57:15.807 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799321 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375216: Aug 09 15:57:15.807 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375217: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799322 SkillGroupNum=12 } 8375218: Aug 09 15:57:15.823 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799322 8375219: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375220: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799322 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:15 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375221: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375222: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799323 SkillGroupNum=13 } 8375223: Aug 09 15:57:15.823 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799323 8375224: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375225: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799323 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:15 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375226: Aug 09 15:57:15.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375227: Aug 09 15:57:15.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799324 SkillGroupNum=14 } 8375228: Aug 09 15:57:15.839 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799324 8375229: Aug 09 15:57:15.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375230: Aug 09 15:57:15.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799324 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:15 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375231: Aug 09 15:57:15.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375232: Aug 09 15:57:15.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799325 SkillGroupNum=7 } 8375233: Aug 09 15:57:15.854 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799325 8375234: Aug 09 15:57:15.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375235: Aug 09 15:57:15.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799325 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:15 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375236: Aug 09 15:57:15.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375237: Aug 09 15:57:19.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602563, agentID=mfoltz } 8375238: Aug 09 15:57:19.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375239: Aug 09 15:57:19.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602563, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375240: Aug 09 15:57:19.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375241: Aug 09 15:57:19.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602564, agentID=sbee } 8375242: Aug 09 15:57:19.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375243: Aug 09 15:57:19.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602564, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375244: Aug 09 15:57:19.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375245: Aug 09 15:57:20.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54257 } 8375246: Aug 09 15:57:20.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375247: Aug 09 15:57:20.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54257 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375248: Aug 09 15:57:20.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375249: Aug 09 15:57:21.432 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=671 } 8375250: Aug 09 15:57:21.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375251: Aug 09 15:57:21.432 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=671 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375252: Aug 09 15:57:21.432 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375253: Aug 09 15:57:21.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602565, agentID=cangelini } 8375254: Aug 09 15:57:21.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375255: Aug 09 15:57:21.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602565, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375256: Aug 09 15:57:21.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375257: Aug 09 15:57:23.120 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799326 } 8375258: Aug 09 15:57:23.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375259: Aug 09 15:57:23.120 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799326 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375260: Aug 09 15:57:23.120 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375261: Aug 09 15:57:25.854 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799327 SkillGroupNum=10 } 8375262: Aug 09 15:57:25.854 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799327 8375263: Aug 09 15:57:25.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375264: Aug 09 15:57:25.854 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799327 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375265: Aug 09 15:57:25.854 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375266: Aug 09 15:57:25.870 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799328 SkillGroupNum=12 } 8375267: Aug 09 15:57:25.870 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799328 8375268: Aug 09 15:57:25.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375269: Aug 09 15:57:25.870 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799328 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:25 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375270: Aug 09 15:57:25.870 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375271: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799329 SkillGroupNum=13 } 8375272: Aug 09 15:57:25.886 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799329 8375273: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375274: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799329 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:25 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375275: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375276: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799330 SkillGroupNum=14 } 8375277: Aug 09 15:57:25.886 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799330 8375278: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375279: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799330 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:25 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375280: Aug 09 15:57:25.886 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375281: Aug 09 15:57:25.901 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799331 SkillGroupNum=7 } 8375282: Aug 09 15:57:25.901 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799331 8375283: Aug 09 15:57:25.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375284: Aug 09 15:57:25.901 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799331 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:25 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375285: Aug 09 15:57:25.901 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375286: Aug 09 15:57:28.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602566 } 8375287: Aug 09 15:57:28.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375288: Aug 09 15:57:28.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602566 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375289: Aug 09 15:57:28.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375290: Aug 09 15:57:29.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602567, agentID=mfoltz } 8375291: Aug 09 15:57:29.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375292: Aug 09 15:57:29.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602567, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375293: Aug 09 15:57:29.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375294: Aug 09 15:57:29.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602568, agentID=sbee } 8375295: Aug 09 15:57:29.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375296: Aug 09 15:57:29.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602568, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375297: Aug 09 15:57:29.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375298: Aug 09 15:57:30.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=462 } 8375299: Aug 09 15:57:30.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375300: Aug 09 15:57:30.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=462 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375301: Aug 09 15:57:30.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375302: Aug 09 15:57:32.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602569, agentID=cangelini } 8375303: Aug 09 15:57:32.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375304: Aug 09 15:57:32.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602569, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375305: Aug 09 15:57:32.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375306: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799332 SkillGroupNum=10 } 8375307: Aug 09 15:57:35.917 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799332 8375308: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375309: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799332 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375310: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375311: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799333 SkillGroupNum=12 } 8375312: Aug 09 15:57:35.917 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799333 8375313: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375314: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799333 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:35 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375315: Aug 09 15:57:35.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375316: Aug 09 15:57:35.933 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799334 SkillGroupNum=13 } 8375317: Aug 09 15:57:35.933 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799334 8375318: Aug 09 15:57:35.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375319: Aug 09 15:57:35.933 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799334 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:35 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375320: Aug 09 15:57:35.933 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375321: Aug 09 15:57:35.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799335 SkillGroupNum=14 } 8375322: Aug 09 15:57:35.948 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799335 8375323: Aug 09 15:57:35.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375324: Aug 09 15:57:35.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799335 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:35 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375325: Aug 09 15:57:35.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375326: Aug 09 15:57:35.964 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799336 SkillGroupNum=7 } 8375327: Aug 09 15:57:35.964 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799336 8375328: Aug 09 15:57:35.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375329: Aug 09 15:57:35.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799336 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:35 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375330: Aug 09 15:57:35.964 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375331: Aug 09 15:57:39.698 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602570, agentID=mfoltz } 8375332: Aug 09 15:57:39.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375333: Aug 09 15:57:39.698 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602570, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375334: Aug 09 15:57:39.698 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375335: Aug 09 15:57:40.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602571, agentID=sbee } 8375336: Aug 09 15:57:40.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375337: Aug 09 15:57:40.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602571, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375338: Aug 09 15:57:40.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375339: Aug 09 15:57:42.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602572, agentID=cangelini } 8375340: Aug 09 15:57:42.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375341: Aug 09 15:57:42.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602572, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375342: Aug 09 15:57:42.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375343: Aug 09 15:57:44.917 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=518 } 8375344: Aug 09 15:57:44.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375345: Aug 09 15:57:44.917 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=518 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375346: Aug 09 15:57:44.917 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375347: Aug 09 15:57:45.964 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799337 SkillGroupNum=10 } 8375348: Aug 09 15:57:45.964 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799337 8375349: Aug 09 15:57:45.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375350: Aug 09 15:57:45.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799337 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375351: Aug 09 15:57:45.964 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375352: Aug 09 15:57:45.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799338 SkillGroupNum=12 } 8375353: Aug 09 15:57:45.980 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799338 8375354: Aug 09 15:57:45.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375355: Aug 09 15:57:45.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799338 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:45 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375356: Aug 09 15:57:45.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375357: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799339 SkillGroupNum=13 } 8375358: Aug 09 15:57:45.995 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799339 8375359: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375360: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799339 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:45 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375361: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375362: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799340 SkillGroupNum=14 } 8375363: Aug 09 15:57:45.995 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799340 8375364: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375365: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799340 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:45 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375366: Aug 09 15:57:45.995 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375367: Aug 09 15:57:46.011 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799341 SkillGroupNum=7 } 8375368: Aug 09 15:57:46.011 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799341 8375369: Aug 09 15:57:46.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375370: Aug 09 15:57:46.011 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799341 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375371: Aug 09 15:57:46.011 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375372: Aug 09 15:57:49.964 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602573, agentID=mfoltz } 8375373: Aug 09 15:57:49.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375374: Aug 09 15:57:49.964 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602573, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375375: Aug 09 15:57:49.964 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375376: Aug 09 15:57:50.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54258 } 8375377: Aug 09 15:57:50.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375378: Aug 09 15:57:50.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54258 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375379: Aug 09 15:57:50.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375380: Aug 09 15:57:50.464 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602574, agentID=sbee } 8375381: Aug 09 15:57:50.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375382: Aug 09 15:57:50.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602574, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375383: Aug 09 15:57:50.464 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375384: Aug 09 15:57:51.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=672 } 8375385: Aug 09 15:57:51.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375386: Aug 09 15:57:51.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=672 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375387: Aug 09 15:57:51.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375388: Aug 09 15:57:52.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602575, agentID=cangelini } 8375389: Aug 09 15:57:52.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375390: Aug 09 15:57:52.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602575, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375391: Aug 09 15:57:52.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375392: Aug 09 15:57:53.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799342 } 8375393: Aug 09 15:57:53.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375394: Aug 09 15:57:53.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799342 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375395: Aug 09 15:57:53.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375396: Aug 09 15:57:55.480 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8375397: Aug 09 15:57:55.480 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8375398: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799343 SkillGroupNum=10 } 8375399: Aug 09 15:57:56.027 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799343 8375400: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375401: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799343 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375402: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375403: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799344 SkillGroupNum=12 } 8375404: Aug 09 15:57:56.027 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799344 8375405: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375406: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799344 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:56 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375407: Aug 09 15:57:56.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375408: Aug 09 15:57:56.042 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799345 SkillGroupNum=13 } 8375409: Aug 09 15:57:56.042 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799345 8375410: Aug 09 15:57:56.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375411: Aug 09 15:57:56.042 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799345 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375412: Aug 09 15:57:56.042 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375413: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799346 SkillGroupNum=14 } 8375414: Aug 09 15:57:56.058 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799346 8375415: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375416: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799346 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375417: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375418: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799347 SkillGroupNum=7 } 8375419: Aug 09 15:57:56.058 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799347 8375420: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375421: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799347 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:57:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375422: Aug 09 15:57:56.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375423: Aug 09 15:57:58.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602576 } 8375424: Aug 09 15:57:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375425: Aug 09 15:57:58.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602576 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375426: Aug 09 15:57:58.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375427: Aug 09 15:58:00.261 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602577, agentID=mfoltz } 8375428: Aug 09 15:58:00.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375429: Aug 09 15:58:00.261 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602577, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375430: Aug 09 15:58:00.261 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375431: Aug 09 15:58:00.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=463 } 8375432: Aug 09 15:58:00.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375433: Aug 09 15:58:00.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=463 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375434: Aug 09 15:58:00.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375435: Aug 09 15:58:00.480 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8375436: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375437: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375438: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375439: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8375440: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8375441: Aug 09 15:58:00.480 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8375442: Aug 09 15:58:00.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602578, agentID=sbee } 8375443: Aug 09 15:58:00.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375444: Aug 09 15:58:00.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602578, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375445: Aug 09 15:58:00.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375446: Aug 09 15:58:02.839 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602579, agentID=cangelini } 8375447: Aug 09 15:58:02.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375448: Aug 09 15:58:02.839 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602579, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375449: Aug 09 15:58:02.839 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375450: Aug 09 15:58:06.074 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799348 SkillGroupNum=10 } 8375451: Aug 09 15:58:06.074 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799348 8375452: Aug 09 15:58:06.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375453: Aug 09 15:58:06.074 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799348 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375454: Aug 09 15:58:06.074 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375455: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799349 SkillGroupNum=12 } 8375456: Aug 09 15:58:06.090 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799349 8375457: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375458: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799349 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:06 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375459: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375460: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799350 SkillGroupNum=13 } 8375461: Aug 09 15:58:06.090 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799350 8375462: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375463: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799350 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375464: Aug 09 15:58:06.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375465: Aug 09 15:58:06.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799351 SkillGroupNum=14 } 8375466: Aug 09 15:58:06.105 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799351 8375467: Aug 09 15:58:06.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375468: Aug 09 15:58:06.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799351 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375469: Aug 09 15:58:06.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375470: Aug 09 15:58:06.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799352 SkillGroupNum=7 } 8375471: Aug 09 15:58:06.121 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799352 8375472: Aug 09 15:58:06.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375473: Aug 09 15:58:06.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799352 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375474: Aug 09 15:58:06.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375475: Aug 09 15:58:10.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602580, agentID=mfoltz } 8375476: Aug 09 15:58:10.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375477: Aug 09 15:58:10.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602580, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375478: Aug 09 15:58:10.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375479: Aug 09 15:58:10.871 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602581, agentID=sbee } 8375480: Aug 09 15:58:10.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375481: Aug 09 15:58:10.871 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602581, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375482: Aug 09 15:58:10.871 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375483: Aug 09 15:58:13.090 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602582, agentID=cangelini } 8375484: Aug 09 15:58:13.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375485: Aug 09 15:58:13.090 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602582, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375486: Aug 09 15:58:13.090 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375487: Aug 09 15:58:14.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=519 } 8375488: Aug 09 15:58:14.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375489: Aug 09 15:58:14.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=519 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375490: Aug 09 15:58:14.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375491: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799353 SkillGroupNum=10 } 8375492: Aug 09 15:58:16.137 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799353 8375493: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375494: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799353 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375495: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375496: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799354 SkillGroupNum=12 } 8375497: Aug 09 15:58:16.137 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799354 8375498: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375499: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799354 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:16 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375500: Aug 09 15:58:16.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375501: Aug 09 15:58:16.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799355 SkillGroupNum=13 } 8375502: Aug 09 15:58:16.152 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799355 8375503: Aug 09 15:58:16.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375504: Aug 09 15:58:16.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799355 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375505: Aug 09 15:58:16.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375506: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799356 SkillGroupNum=14 } 8375507: Aug 09 15:58:16.168 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799356 8375508: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375509: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799356 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375510: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375511: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799357 SkillGroupNum=7 } 8375512: Aug 09 15:58:16.168 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799357 8375513: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375514: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799357 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375515: Aug 09 15:58:16.168 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375516: Aug 09 15:58:20.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54259 } 8375517: Aug 09 15:58:20.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375518: Aug 09 15:58:20.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54259 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375519: Aug 09 15:58:20.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375520: Aug 09 15:58:21.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602583, agentID=mfoltz } 8375521: Aug 09 15:58:21.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375522: Aug 09 15:58:21.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602583, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375523: Aug 09 15:58:21.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375524: Aug 09 15:58:21.465 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=673 } 8375525: Aug 09 15:58:21.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375526: Aug 09 15:58:21.465 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=673 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375527: Aug 09 15:58:21.465 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375528: Aug 09 15:58:21.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602584, agentID=sbee } 8375529: Aug 09 15:58:21.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375530: Aug 09 15:58:21.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602584, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375531: Aug 09 15:58:21.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375532: Aug 09 15:58:23.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799358 } 8375533: Aug 09 15:58:23.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375534: Aug 09 15:58:23.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799358 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375535: Aug 09 15:58:23.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375536: Aug 09 15:58:23.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602585, agentID=cangelini } 8375537: Aug 09 15:58:23.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375538: Aug 09 15:58:23.934 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602585, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375539: Aug 09 15:58:23.934 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375540: Aug 09 15:58:26.184 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799359 SkillGroupNum=10 } 8375541: Aug 09 15:58:26.184 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799359 8375542: Aug 09 15:58:26.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375543: Aug 09 15:58:26.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799359 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375544: Aug 09 15:58:26.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375545: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799360 SkillGroupNum=12 } 8375546: Aug 09 15:58:26.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799360 8375547: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375548: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799360 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:26 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375549: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375550: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799361 SkillGroupNum=13 } 8375551: Aug 09 15:58:26.199 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799361 8375552: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375553: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799361 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375554: Aug 09 15:58:26.199 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375555: Aug 09 15:58:26.215 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799362 SkillGroupNum=14 } 8375556: Aug 09 15:58:26.215 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799362 8375557: Aug 09 15:58:26.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375558: Aug 09 15:58:26.215 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799362 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375559: Aug 09 15:58:26.215 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375560: Aug 09 15:58:26.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799363 SkillGroupNum=7 } 8375561: Aug 09 15:58:26.231 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799363 8375562: Aug 09 15:58:26.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375563: Aug 09 15:58:26.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799363 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375564: Aug 09 15:58:26.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375565: Aug 09 15:58:28.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602586 } 8375566: Aug 09 15:58:28.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375567: Aug 09 15:58:28.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602586 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375568: Aug 09 15:58:28.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375569: Aug 09 15:58:30.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=464 } 8375570: Aug 09 15:58:30.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375571: Aug 09 15:58:30.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=464 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375572: Aug 09 15:58:30.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375573: Aug 09 15:58:32.043 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602587, agentID=mfoltz } 8375574: Aug 09 15:58:32.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375575: Aug 09 15:58:32.043 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602587, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375576: Aug 09 15:58:32.043 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375577: Aug 09 15:58:32.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602588, agentID=sbee } 8375578: Aug 09 15:58:32.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375579: Aug 09 15:58:32.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602588, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375580: Aug 09 15:58:32.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375581: Aug 09 15:58:34.168 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602589, agentID=cangelini } 8375582: Aug 09 15:58:34.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375583: Aug 09 15:58:34.184 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602589, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375584: Aug 09 15:58:34.184 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375585: Aug 09 15:58:36.231 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799364 SkillGroupNum=10 } 8375586: Aug 09 15:58:36.231 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799364 8375587: Aug 09 15:58:36.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375588: Aug 09 15:58:36.231 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799364 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375589: Aug 09 15:58:36.231 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375590: Aug 09 15:58:36.246 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799365 SkillGroupNum=12 } 8375591: Aug 09 15:58:36.246 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799365 8375592: Aug 09 15:58:36.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375593: Aug 09 15:58:36.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799365 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:36 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375594: Aug 09 15:58:36.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375595: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799366 SkillGroupNum=13 } 8375596: Aug 09 15:58:36.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799366 8375597: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375598: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799366 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375599: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375600: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799367 SkillGroupNum=14 } 8375601: Aug 09 15:58:36.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799367 8375602: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375603: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799367 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375604: Aug 09 15:58:36.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375605: Aug 09 15:58:36.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799368 SkillGroupNum=7 } 8375606: Aug 09 15:58:36.278 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799368 8375607: Aug 09 15:58:36.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375608: Aug 09 15:58:36.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799368 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375609: Aug 09 15:58:36.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375610: Aug 09 15:58:42.278 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602590, agentID=mfoltz } 8375611: Aug 09 15:58:42.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375612: Aug 09 15:58:42.278 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602590, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375613: Aug 09 15:58:42.278 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375614: Aug 09 15:58:43.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602591, agentID=sbee } 8375615: Aug 09 15:58:43.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375616: Aug 09 15:58:43.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602591, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375617: Aug 09 15:58:43.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375618: Aug 09 15:58:44.371 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602592, agentID=cangelini } 8375619: Aug 09 15:58:44.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375620: Aug 09 15:58:44.371 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602592, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375621: Aug 09 15:58:44.371 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375622: Aug 09 15:58:44.918 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=520 } 8375623: Aug 09 15:58:44.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375624: Aug 09 15:58:44.918 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=520 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375625: Aug 09 15:58:44.918 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375626: Aug 09 15:58:46.293 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799369 SkillGroupNum=10 } 8375627: Aug 09 15:58:46.293 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799369 8375628: Aug 09 15:58:46.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375629: Aug 09 15:58:46.293 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799369 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375630: Aug 09 15:58:46.293 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375631: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799370 SkillGroupNum=12 } 8375632: Aug 09 15:58:46.309 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799370 8375633: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375634: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799370 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:46 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375635: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375636: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799371 SkillGroupNum=13 } 8375637: Aug 09 15:58:46.309 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799371 8375638: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375639: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799371 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375640: Aug 09 15:58:46.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375641: Aug 09 15:58:46.325 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799372 SkillGroupNum=14 } 8375642: Aug 09 15:58:46.325 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799372 8375643: Aug 09 15:58:46.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375644: Aug 09 15:58:46.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799372 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375645: Aug 09 15:58:46.325 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375646: Aug 09 15:58:46.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799373 SkillGroupNum=7 } 8375647: Aug 09 15:58:46.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799373 8375648: Aug 09 15:58:46.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375649: Aug 09 15:58:46.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799373 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375650: Aug 09 15:58:46.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375651: Aug 09 15:58:50.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54260 } 8375652: Aug 09 15:58:50.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375653: Aug 09 15:58:50.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54260 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375654: Aug 09 15:58:50.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375655: Aug 09 15:58:51.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=674 } 8375656: Aug 09 15:58:51.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375657: Aug 09 15:58:51.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=674 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375658: Aug 09 15:58:51.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375659: Aug 09 15:58:52.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602593, agentID=mfoltz } 8375660: Aug 09 15:58:52.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375661: Aug 09 15:58:52.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602593, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375662: Aug 09 15:58:52.528 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375663: Aug 09 15:58:53.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799374 } 8375664: Aug 09 15:58:53.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375665: Aug 09 15:58:53.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799374 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375666: Aug 09 15:58:53.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375667: Aug 09 15:58:53.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602594, agentID=sbee } 8375668: Aug 09 15:58:53.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375669: Aug 09 15:58:53.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602594, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375670: Aug 09 15:58:53.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375671: Aug 09 15:58:54.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602595, agentID=cangelini } 8375672: Aug 09 15:58:54.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375673: Aug 09 15:58:54.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602595, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375674: Aug 09 15:58:54.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375675: Aug 09 15:58:56.340 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799375 SkillGroupNum=10 } 8375676: Aug 09 15:58:56.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799375 8375677: Aug 09 15:58:56.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375678: Aug 09 15:58:56.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799375 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375679: Aug 09 15:58:56.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375680: Aug 09 15:58:56.356 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799376 SkillGroupNum=12 } 8375681: Aug 09 15:58:56.356 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799376 8375682: Aug 09 15:58:56.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375683: Aug 09 15:58:56.356 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799376 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:56 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375684: Aug 09 15:58:56.356 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375685: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799377 SkillGroupNum=13 } 8375686: Aug 09 15:58:56.372 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799377 8375687: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375688: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799377 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375689: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375690: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799378 SkillGroupNum=14 } 8375691: Aug 09 15:58:56.372 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799378 8375692: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375693: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799378 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375694: Aug 09 15:58:56.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375695: Aug 09 15:58:56.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799379 SkillGroupNum=7 } 8375696: Aug 09 15:58:56.387 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799379 8375697: Aug 09 15:58:56.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375698: Aug 09 15:58:56.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799379 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:58:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375699: Aug 09 15:58:56.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375700: Aug 09 15:58:58.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602596 } 8375701: Aug 09 15:58:58.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375702: Aug 09 15:58:58.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602596 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375703: Aug 09 15:58:58.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375704: Aug 09 15:59:00.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=465 } 8375705: Aug 09 15:59:00.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375706: Aug 09 15:59:00.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=465 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375707: Aug 09 15:59:00.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375708: Aug 09 15:59:00.481 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8375709: Aug 09 15:59:00.481 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8375710: Aug 09 15:59:02.794 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602597, agentID=mfoltz } 8375711: Aug 09 15:59:02.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375712: Aug 09 15:59:02.794 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602597, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375713: Aug 09 15:59:02.794 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375714: Aug 09 15:59:03.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602598, agentID=sbee } 8375715: Aug 09 15:59:03.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375716: Aug 09 15:59:03.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602598, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375717: Aug 09 15:59:03.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375718: Aug 09 15:59:04.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602599, agentID=cangelini } 8375719: Aug 09 15:59:04.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375720: Aug 09 15:59:04.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602599, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375721: Aug 09 15:59:04.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375722: Aug 09 15:59:05.481 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8375723: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375724: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375725: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8375726: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8375727: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8375728: Aug 09 15:59:05.481 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8375729: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799380 SkillGroupNum=10 } 8375730: Aug 09 15:59:06.403 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799380 8375731: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375732: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799380 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375733: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375734: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799381 SkillGroupNum=12 } 8375735: Aug 09 15:59:06.403 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799381 8375736: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375737: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799381 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:06 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375738: Aug 09 15:59:06.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375739: Aug 09 15:59:06.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799382 SkillGroupNum=13 } 8375740: Aug 09 15:59:06.419 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799382 8375741: Aug 09 15:59:06.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375742: Aug 09 15:59:06.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799382 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375743: Aug 09 15:59:06.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375744: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799383 SkillGroupNum=14 } 8375745: Aug 09 15:59:06.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799383 8375746: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375747: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799383 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375748: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375749: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799384 SkillGroupNum=7 } 8375750: Aug 09 15:59:06.434 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799384 8375751: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375752: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799384 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375753: Aug 09 15:59:06.434 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375754: Aug 09 15:59:13.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602600, agentID=mfoltz } 8375755: Aug 09 15:59:13.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375756: Aug 09 15:59:13.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602600, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375757: Aug 09 15:59:13.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375758: Aug 09 15:59:13.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602601, agentID=sbee } 8375759: Aug 09 15:59:13.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375760: Aug 09 15:59:13.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602601, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375761: Aug 09 15:59:13.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375762: Aug 09 15:59:14.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=521 } 8375763: Aug 09 15:59:14.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375764: Aug 09 15:59:14.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=521 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375765: Aug 09 15:59:14.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375766: Aug 09 15:59:15.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602602, agentID=cangelini } 8375767: Aug 09 15:59:15.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375768: Aug 09 15:59:15.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602602, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375769: Aug 09 15:59:15.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375770: Aug 09 15:59:16.450 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799385 SkillGroupNum=10 } 8375771: Aug 09 15:59:16.450 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799385 8375772: Aug 09 15:59:16.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375773: Aug 09 15:59:16.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799385 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375774: Aug 09 15:59:16.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375775: Aug 09 15:59:16.466 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799386 SkillGroupNum=12 } 8375776: Aug 09 15:59:16.466 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799386 8375777: Aug 09 15:59:16.466 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375778: Aug 09 15:59:16.466 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799386 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:16 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375779: Aug 09 15:59:16.466 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375780: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799387 SkillGroupNum=13 } 8375781: Aug 09 15:59:16.481 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799387 8375782: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375783: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799387 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375784: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375785: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799388 SkillGroupNum=14 } 8375786: Aug 09 15:59:16.481 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799388 8375787: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375788: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799388 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375789: Aug 09 15:59:16.481 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375790: Aug 09 15:59:16.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799389 SkillGroupNum=7 } 8375791: Aug 09 15:59:16.497 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799389 8375792: Aug 09 15:59:16.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375793: Aug 09 15:59:16.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799389 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375794: Aug 09 15:59:16.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375795: Aug 09 15:59:20.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54261 } 8375796: Aug 09 15:59:20.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375797: Aug 09 15:59:20.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54261 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375798: Aug 09 15:59:20.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375799: Aug 09 15:59:21.497 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=675 } 8375800: Aug 09 15:59:21.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375801: Aug 09 15:59:21.497 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=675 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375802: Aug 09 15:59:21.497 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375803: Aug 09 15:59:23.122 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799390 } 8375804: Aug 09 15:59:23.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375805: Aug 09 15:59:23.122 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799390 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375806: Aug 09 15:59:23.122 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375807: Aug 09 15:59:23.263 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602603, agentID=mfoltz } 8375808: Aug 09 15:59:23.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375809: Aug 09 15:59:23.263 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602603, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375810: Aug 09 15:59:23.263 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375811: Aug 09 15:59:24.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602604, agentID=sbee } 8375812: Aug 09 15:59:24.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375813: Aug 09 15:59:24.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602604, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375814: Aug 09 15:59:24.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375815: Aug 09 15:59:25.403 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602605, agentID=cangelini } 8375816: Aug 09 15:59:25.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375817: Aug 09 15:59:25.403 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602605, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375818: Aug 09 15:59:25.403 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375819: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799391 SkillGroupNum=10 } 8375820: Aug 09 15:59:26.513 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799391 8375821: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375822: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799391 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375823: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375824: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799392 SkillGroupNum=12 } 8375825: Aug 09 15:59:26.513 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799392 8375826: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375827: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799392 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:26 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375828: Aug 09 15:59:26.513 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375829: Aug 09 15:59:26.529 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799393 SkillGroupNum=13 } 8375830: Aug 09 15:59:26.529 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799393 8375831: Aug 09 15:59:26.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375832: Aug 09 15:59:26.529 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799393 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375833: Aug 09 15:59:26.529 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375834: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799394 SkillGroupNum=14 } 8375835: Aug 09 15:59:26.544 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799394 8375836: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375837: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799394 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375838: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375839: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799395 SkillGroupNum=7 } 8375840: Aug 09 15:59:26.544 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799395 8375841: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375842: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799395 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375843: Aug 09 15:59:26.544 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375844: Aug 09 15:59:28.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602606 } 8375845: Aug 09 15:59:28.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375846: Aug 09 15:59:28.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602606 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375847: Aug 09 15:59:28.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375848: Aug 09 15:59:30.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=466 } 8375849: Aug 09 15:59:30.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375850: Aug 09 15:59:30.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=466 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375851: Aug 09 15:59:30.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375852: Aug 09 15:59:33.482 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602607, agentID=mfoltz } 8375853: Aug 09 15:59:33.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375854: Aug 09 15:59:33.482 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602607, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375855: Aug 09 15:59:33.482 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375856: Aug 09 15:59:34.435 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602608, agentID=sbee } 8375857: Aug 09 15:59:34.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375858: Aug 09 15:59:34.435 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602608, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375859: Aug 09 15:59:34.435 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375860: Aug 09 15:59:35.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602609, agentID=cangelini } 8375861: Aug 09 15:59:35.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375862: Aug 09 15:59:35.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602609, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375863: Aug 09 15:59:35.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375864: Aug 09 15:59:36.560 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799396 SkillGroupNum=10 } 8375865: Aug 09 15:59:36.560 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799396 8375866: Aug 09 15:59:36.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375867: Aug 09 15:59:36.560 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799396 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375868: Aug 09 15:59:36.560 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375869: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799397 SkillGroupNum=12 } 8375870: Aug 09 15:59:36.576 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799397 8375871: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375872: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799397 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:36 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375873: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375874: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799398 SkillGroupNum=13 } 8375875: Aug 09 15:59:36.576 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799398 8375876: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375877: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799398 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375878: Aug 09 15:59:36.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375879: Aug 09 15:59:36.591 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799399 SkillGroupNum=14 } 8375880: Aug 09 15:59:36.591 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799399 8375881: Aug 09 15:59:36.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375882: Aug 09 15:59:36.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799399 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375883: Aug 09 15:59:36.591 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375884: Aug 09 15:59:36.607 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799400 SkillGroupNum=7 } 8375885: Aug 09 15:59:36.607 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799400 8375886: Aug 09 15:59:36.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375887: Aug 09 15:59:36.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799400 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375888: Aug 09 15:59:36.607 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375889: Aug 09 15:59:43.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602610, agentID=mfoltz } 8375890: Aug 09 15:59:43.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375891: Aug 09 15:59:43.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602610, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375892: Aug 09 15:59:43.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375893: Aug 09 15:59:44.654 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602611, agentID=sbee } 8375894: Aug 09 15:59:44.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375895: Aug 09 15:59:44.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602611, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375896: Aug 09 15:59:44.654 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375897: Aug 09 15:59:44.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=522 } 8375898: Aug 09 15:59:44.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375899: Aug 09 15:59:44.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=522 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375900: Aug 09 15:59:44.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8375901: Aug 09 15:59:45.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602612, agentID=cangelini } 8375902: Aug 09 15:59:45.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375903: Aug 09 15:59:45.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602612, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375904: Aug 09 15:59:45.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375905: Aug 09 15:59:46.607 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799401 SkillGroupNum=10 } 8375906: Aug 09 15:59:46.607 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799401 8375907: Aug 09 15:59:46.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375908: Aug 09 15:59:46.607 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799401 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375909: Aug 09 15:59:46.607 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375910: Aug 09 15:59:46.623 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799402 SkillGroupNum=12 } 8375911: Aug 09 15:59:46.623 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799402 8375912: Aug 09 15:59:46.623 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375913: Aug 09 15:59:46.623 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799402 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:46 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375914: Aug 09 15:59:46.623 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375915: Aug 09 15:59:46.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799403 SkillGroupNum=13 } 8375916: Aug 09 15:59:46.638 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799403 8375917: Aug 09 15:59:46.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375918: Aug 09 15:59:46.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799403 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375919: Aug 09 15:59:46.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375920: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799404 SkillGroupNum=14 } 8375921: Aug 09 15:59:46.654 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799404 8375922: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375923: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799404 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375924: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375925: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799405 SkillGroupNum=7 } 8375926: Aug 09 15:59:46.654 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799405 8375927: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375928: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799405 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375929: Aug 09 15:59:46.654 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375930: Aug 09 15:59:50.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54262 } 8375931: Aug 09 15:59:50.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375932: Aug 09 15:59:50.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54262 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375933: Aug 09 15:59:50.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8375934: Aug 09 15:59:51.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=676 } 8375935: Aug 09 15:59:51.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375936: Aug 09 15:59:51.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=676 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375937: Aug 09 15:59:51.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8375938: Aug 09 15:59:53.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799406 } 8375939: Aug 09 15:59:53.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375940: Aug 09 15:59:53.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799406 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375941: Aug 09 15:59:53.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375942: Aug 09 15:59:53.982 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602613, agentID=mfoltz } 8375943: Aug 09 15:59:53.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375944: Aug 09 15:59:53.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602613, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375945: Aug 09 15:59:53.982 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375946: Aug 09 15:59:54.857 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602614, agentID=sbee } 8375947: Aug 09 15:59:54.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375948: Aug 09 15:59:54.857 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602614, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375949: Aug 09 15:59:54.857 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375950: Aug 09 15:59:56.154 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602615, agentID=cangelini } 8375951: Aug 09 15:59:56.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375952: Aug 09 15:59:56.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602615, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375953: Aug 09 15:59:56.154 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375954: Aug 09 15:59:56.670 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799407 SkillGroupNum=10 } 8375955: Aug 09 15:59:56.670 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799407 8375956: Aug 09 15:59:56.670 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375957: Aug 09 15:59:56.670 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799407 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375958: Aug 09 15:59:56.670 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375959: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799408 SkillGroupNum=12 } 8375960: Aug 09 15:59:56.685 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799408 8375961: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375962: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799408 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:56 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375963: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375964: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799409 SkillGroupNum=13 } 8375965: Aug 09 15:59:56.685 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799409 8375966: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375967: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799409 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375968: Aug 09 15:59:56.685 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375969: Aug 09 15:59:56.701 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799410 SkillGroupNum=14 } 8375970: Aug 09 15:59:56.701 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799410 8375971: Aug 09 15:59:56.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375972: Aug 09 15:59:56.701 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799410 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:56 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375973: Aug 09 15:59:56.701 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375974: Aug 09 15:59:56.717 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799411 SkillGroupNum=7 } 8375975: Aug 09 15:59:56.717 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799411 8375976: Aug 09 15:59:56.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8375977: Aug 09 15:59:56.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799411 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 15:59:56 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375978: Aug 09 15:59:56.717 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8375979: Aug 09 15:59:58.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602616 } 8375980: Aug 09 15:59:58.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375981: Aug 09 15:59:58.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602616 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375982: Aug 09 15:59:58.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375983: Aug 09 16:00:00.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=467 } 8375984: Aug 09 16:00:00.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8375985: Aug 09 16:00:00.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=467 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375986: Aug 09 16:00:00.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8375987: Aug 09 16:00:04.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602617, agentID=mfoltz } 8375988: Aug 09 16:00:04.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375989: Aug 09 16:00:04.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602617, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375990: Aug 09 16:00:04.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375991: Aug 09 16:00:05.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602618, agentID=sbee } 8375992: Aug 09 16:00:05.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375993: Aug 09 16:00:05.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602618, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375994: Aug 09 16:00:05.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8375995: Aug 09 16:00:05.482 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8375996: Aug 09 16:00:05.482 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8375997: Aug 09 16:00:06.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602619, agentID=cangelini } 8375998: Aug 09 16:00:06.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8375999: Aug 09 16:00:06.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602619, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376000: Aug 09 16:00:06.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376001: Aug 09 16:00:06.717 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799412 SkillGroupNum=10 } 8376002: Aug 09 16:00:06.717 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799412 8376003: Aug 09 16:00:06.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376004: Aug 09 16:00:06.717 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799412 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376005: Aug 09 16:00:06.717 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376006: Aug 09 16:00:06.732 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799413 SkillGroupNum=12 } 8376007: Aug 09 16:00:06.732 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799413 8376008: Aug 09 16:00:06.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376009: Aug 09 16:00:06.732 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799413 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:06 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376010: Aug 09 16:00:06.732 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376011: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799414 SkillGroupNum=13 } 8376012: Aug 09 16:00:06.748 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799414 8376013: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376014: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799414 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:06 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376015: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376016: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799415 SkillGroupNum=14 } 8376017: Aug 09 16:00:06.748 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799415 8376018: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376019: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799415 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:06 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376020: Aug 09 16:00:06.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376021: Aug 09 16:00:06.764 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799416 SkillGroupNum=7 } 8376022: Aug 09 16:00:06.764 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799416 8376023: Aug 09 16:00:06.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376024: Aug 09 16:00:06.764 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799416 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=6 unAvailableAgents=3 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:06 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376025: Aug 09 16:00:06.764 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376026: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 101718089 [1054793/6] and agent jwstewart 8376027: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns null 8376028: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054793/6 12101158 8376029: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8376030: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054793/6 Rsrc: jwstewart CallingAddr: 12101158 LRAddr:null Type:NonIAQ(Else) 8376031: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 101718089 [1054793/6] and agent jwstewart 8376032: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns null 8376033: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInitiatedMsg (Rsrc:jwstewart ID:1054793/6 Type:NON IAQ) 8376034: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054793/6 12101158 8376035: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns null 8376036: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8376037: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:RIMACO.createContactForCall(ciscoCall, session == null, false, 101718089, jwstewart, NON IAQ, CONTACT_INITIATED, false) 8376038: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054793/6 Rsrc: jwstewart CallingAddr: 12101158 LRAddr:null Type:NonIAQ(Else) 8376039: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 101718089 [1054793/6] and agent jwstewart 8376040: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns null 8376041: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054793/6 12101158 8376042: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8376043: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054793/6 Rsrc: jwstewart CallingAddr: 12101158 LRAddr:null Type:NonIAQ(Else) 8376044: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2840) from null 8376045: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Agent.getSessionHierarchy(101718089 [1054793/6] (2111), NON IAQ, jwstewart, false) 8376046: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054793/6/101718089, 101718089 [1054793/6]) 8376047: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Session 80000003258 .addContact(2840) in TermConnActiveEv for call 101718089 [1054793/6] and agent jwstewart 8376048: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addAppContactToSession(2840, 80000003258, false) 8376049: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2840 : ContactSessionChanged received for App FW contact 2840, iefSourceContact is 101718089 [1054793/6] (2111) 8376050: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8376051: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Agent jwstewart .addAssociatedContact(Contact:RmCm contact 101718089[1054793/6] (2111) 8376052: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718089[1054793/6] (2111) .addAssociatedResource(jwstewart) 8376053: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart Contacts:Contact ID:101718089 [1054793/6] Contact Class:NON IAQ App Contact Id:2840 8376054: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2840 8376055: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart PrevState: AVAILABLE PrevStateSet:false 8376056: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054793/6] 101718089 ContactEventsGenerator: Posting the ContactCreatedEvent contact type NON IAQ session 80000003258 session seq num 0 8376057: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_1: (SASS_1 bthai Order:2)(SASS_1 rbartholomew Order:2)(SASS_1 jgranat Order:2)(SASS_1 jwstewart Order:1)(SASS_1 bhite Order:1)(SASS_1 ethomsen Order:1) 8376058: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactServiceInitiatedEventReqMsg Contact2840 8376059: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8376060: Aug 09 16:00:07.232 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718089, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1199189 at Thu Aug 09 16:00:07 CDT 2012 8376061: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:jwstewart ID:1054793/6 Type:NON IAQ) 8376062: Aug 09 16:00:07.232 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718089 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8376063: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054793/6] 101718089 ContactEventsGenerator: Posting the ContactServiceInitiatedEvent Resource Rsrc Name:Jeremy Stewart ID:jwstewart IAQ Extn:12101158 contact type NON IAQ session 80000003258 session seq num 0 8376064: Aug 09 16:00:07.232 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101718089 Contact Type:NON IAQ 8376065: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376066: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376067: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718089, callType: 9, connDeviceID: 12101158, ani: 12101158, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8376068: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2840 : ContactAccepted received for App FW contact 2840, iefSourceContact is 101718089 [1054793/6] (2111) 8376069: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8376070: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr: Ignoring ICDContactAdapter 2840 .contactAccepted () because ICDContactAdapter is inactive 8376071: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 9, connectionDeviceIDType: 0, connectionCallID: 101718089, calledPartyDisposition: 0, connectionDeviceID: 12101158, ani: 12101158, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8376072: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_SERVICE_INITIATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101718089, connectionDeviceID: 12101158, callingDeviceID: 12101158 } to outboundQ 8376073: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718089 } 8376074: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_SERVICE_INITIATED_EVENT } 8376075: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718089 } 8376076: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_SERVICE_INITIATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718089, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12101158, callingDeviceID: 12101158 to various sockets } 8376077: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1054793/6,lastContactImplId=1054793/6,session=Session[id=001-0x12a05f2cba,parent=null,active=true,state=SESSION_IN_USE,time=1344546007232],lastSession=Session[id=001-0x12a05f2cba,parent=null,active=true,state=SESSION_IN_USE,time=1344546007232],contactSeqNum=0,lastContactSeqNum=0] on CallContact[id=2840,type=Cisco Agent Call,implId=1054793/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2cba,parent=null,active=true,state=SESSION_IN_USE,time=1344546007232],seqNum=0,time=1344546007232,cn=null,dn=null,cgn=12101158,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null] at Thu Aug 09 16:00:07 CDT 2012,Event source=CallContact[id=2840,type=Cisco Agent Call,implId=1054793/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2cba,parent=null,active=true,state=SESSION_IN_USE,time=1344546007232],seqNum=0,time=1344546007232,cn=null,dn=null,cgn=12101158,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null],Event listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter at 6a098,Exception=java.lang.ClassCastException: java.lang.Integer 8376078: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer 8376079: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718089 } 8376080: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.getCTIPortNumber(ICDContactAdapter.java:529) 8376081: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.contactAccepted(ICDContactAdapter.java:219) 8376082: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.ContactEvent.dispatchEvent(ContactEvent.java:779) 8376083: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.call.CallEvent.dispatchEvent(CallEvent.java:798) 8376084: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718089 } 8376085: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.event.EventBridge.dispatchEvent(EventBridge.java:68) 8376086: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1978) 8376087: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1931) 8376088: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setToAccepted(ContactStubImpl.java:732) 8376089: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:993) 8376090: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.Contact.setState(Contact.java:1047) 8376091: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.AgentCallContact.answered(AgentCallContact.java:105) 8376092: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.answerContact(Agent.java:3552) 8376093: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.processSessionActiveMsg(Agent.java:3739) 8376094: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.msgs.SessionActiveMsg.handleMsg(SessionActiveMsg.java:84) 8376095: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.processRmCmMsg(RsrcMgrMsgProcessor.java:1403) 8376096: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.run(RsrcMgrMsgProcessor.java:240) 8376097: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8376098: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8376099: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8376100: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8376101: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 8376102: Aug 09 16:00:07.232 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8376103: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376104: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:SessionActiveMsg being ignored because contact 2840 is already connected to agent jwstewart 8376105: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart Contacts:Contact ID:101718089 [1054793/6] Contact Class:NON IAQ App Contact Id:2840 8376106: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart PrevState: AVAILABLE PrevStateSet:false 8376107: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_1: (SASS_1 bthai Order:2)(SASS_1 rbartholomew Order:2)(SASS_1 jgranat Order:2)(SASS_1 jwstewart Order:1)(SASS_1 bhite Order:1)(SASS_1 ethomsen Order:1) 8376108: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 jwstewart Order:17)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8376109: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:jwstewart ID:1054793/6 Type:NON IAQ cause:DEFAULT) 8376110: Aug 09 16:00:07.232 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376111: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart New State:UNAVAILABLE Old State:AVAILABLE Reason code:32762 8376112: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart Contacts:Contact ID:101718089 [1054793/6] Contact Class:NON IAQ App Contact Id:2840 8376113: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrc: jwstewart PrevState: AVAILABLE PrevStateSet:true 8376114: Aug 09 16:00:07.232 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: jwstewart, new state: UNAVAILABLE 8376115: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_1: (SASS_1 bthai Order:2)(SASS_1 rbartholomew Order:2)(SASS_1 jgranat Order:2)(SASS_1 bhite Order:1)(SASS_1 ethomsen Order:1) 8376116: Aug 09 16:00:07.232 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: jwstewart because it's not a working outbound resource. 8376117: Aug 09 16:00:07.232 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8376118: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101158, agentDN:12101158, agentID:jwstewart, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32762, agentID = jwstewart, agentExtension = 12101158, agentID_Long = jwstewart } to outboundQ 8376119: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8376120: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32762, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=jwstewart, agentExtension=12101158, agentInstrument=null, agentID_Long=jwstewart, duration=-1, nextAgentState=-1 to various sockets } 8376121: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376122: Aug 09 16:00:07.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376123: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101718089 [1054793/6], address 12101158, calling party 12101158, and called party 918002047008 8376124: Aug 09 16:00:10.107 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376125: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:jwstewart ID:1054793/6) 8376126: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054793/6 12101158 8376127: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:Agent jwstewart monitoring contacts: 8376128: Aug 09 16:00:10.107 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376129: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101718089 [1054793/6] has internal type NON IAQ, contact type: NON IAQ for agent jwstewart 8376130: Aug 09 16:00:10.107 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactOriginatedEventReqMsg Contact2840 8376131: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054793/6 Rsrc: jwstewart CallingAddr: 12101158 LRAddr:null Type:NonIAQ(Else) 8376132: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionOfferedMsg (Rsrc:jwstewart ID:1054793/6 Type:NON IAQ) 8376133: Aug 09 16:00:10.107 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054793/6] 101718089 ContactEventsGenerator: Posting the ContactOriginatedEvent Resource Rsrc Name:Jeremy Stewart ID:jwstewart IAQ Extn:12101158 contact type NON IAQ session 80000003258 session seq num 0 8376134: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 918002047008:false 8376135: Aug 09 16:00:10.107 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376136: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 918002047008:false 8376137: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-3-Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :918002047008:Undefined mnemonic 'Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :918002047008' 8376138: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101158:false 8376139: Aug 09 16:00:10.107 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 918002047008:false 8376140: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ORIGINATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101718089, connectionDeviceID: 12101158, callingDeviceID: 12101158, calledDeviceID: 918002047008, calledDeviceType: 0, callingDeviceType: 76 } to outboundQ 8376141: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ORIGINATED_EVENT } 8376142: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ORIGINATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718089, lineHandle: 65535, lineType: 7, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, calledDeviceType: 0, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12101158, callingDeviceID: 12101158, calledDeviceID: 918002047008 to various sockets } 8376143: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718089 } 8376144: Aug 09 16:00:10.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718089 } 8376145: Aug 09 16:00:10.482 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8376146: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376147: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376148: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376149: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376150: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8376151: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8376152: Aug 09 16:00:10.482 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8376153: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101718089 [1054793/6], address 918002047008, calling party 12101158, and called party 918002047008 8376154: Aug 09 16:00:12.201 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376155: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:jwstewart ID:1054793/6) 8376156: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054793/6 12101158 8376157: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:Agent jwstewart monitoring contacts: 8376158: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101718089 [1054793/6] has internal type NON IAQ, contact type: NON IAQ for agent jwstewart 8376159: Aug 09 16:00:12.201 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376160: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054793/6 Rsrc: jwstewart CallingAddr: 12101158 LRAddr:null Type:NonIAQ(Else) 8376161: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:1054793/6 ID:jwstewart Type:NON IAQ) 8376162: Aug 09 16:00:12.201 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376163: Aug 09 16:00:12.201 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2840 8376164: Aug 09 16:00:12.201 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054793/6] 101718089 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Jeremy Stewart ID:jwstewart IAQ Extn:12101158 contact type NON IAQ session 80000003258 session seq num 0 8376165: Aug 09 16:00:12.201 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718089, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1199189 at Thu Aug 09 16:00:12 CDT 2012 8376166: Aug 09 16:00:12.201 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718089 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8376167: Aug 09 16:00:12.201 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101718089, resource: jwstewart, ESD: -1 Contact Type:NON IAQ 8376168: Aug 09 16:00:12.201 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101718089, resource: jwstewart, ESD: -1 Contact Type:NON IAQ because contact type is not applicable 8376169: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8376170: Aug 09 16:00:12.201 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101158:false 8376171: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12101158, connectionCallID: 101718089, monitoredDeviceDN: 12101158, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: -1, answeringDeviceID: Unknown, callingDeviceID: 12101158, calledDeviceID: Unknown, lastRedirectDeviceID: null, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535 } to outboundQ 8376172: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8376173: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718089, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12101158, answeringDeviceID: Unknown, calledDeviceID: Unknown, callingDeviceID: 12101158, lastRedirectDeviceID: null to various sockets } 8376174: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718089 } 8376175: Aug 09 16:00:12.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718089 } 8376176: Aug 09 16:00:14.436 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602620, agentID=mfoltz } 8376177: Aug 09 16:00:14.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376178: Aug 09 16:00:14.436 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602620, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376179: Aug 09 16:00:14.436 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376180: Aug 09 16:00:14.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=523 } 8376181: Aug 09 16:00:14.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376182: Aug 09 16:00:14.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=523 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376183: Aug 09 16:00:14.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376184: Aug 09 16:00:15.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602621, agentID=sbee } 8376185: Aug 09 16:00:15.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376186: Aug 09 16:00:15.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602621, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376187: Aug 09 16:00:15.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376188: Aug 09 16:00:16.576 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602622, agentID=cangelini } 8376189: Aug 09 16:00:16.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376190: Aug 09 16:00:16.576 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602622, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376191: Aug 09 16:00:16.576 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376192: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799417 SkillGroupNum=10 } 8376193: Aug 09 16:00:16.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799417 8376194: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376195: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799417 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376196: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376197: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799418 SkillGroupNum=12 } 8376198: Aug 09 16:00:16.779 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799418 8376199: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376200: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799418 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:16 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376201: Aug 09 16:00:16.779 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376202: Aug 09 16:00:16.795 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799419 SkillGroupNum=13 } 8376203: Aug 09 16:00:16.795 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799419 8376204: Aug 09 16:00:16.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376205: Aug 09 16:00:16.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799419 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:16 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376206: Aug 09 16:00:16.795 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376207: Aug 09 16:00:16.811 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799420 SkillGroupNum=14 } 8376208: Aug 09 16:00:16.811 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799420 8376209: Aug 09 16:00:16.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376210: Aug 09 16:00:16.811 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799420 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:16 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376211: Aug 09 16:00:16.811 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376212: Aug 09 16:00:16.826 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799421 SkillGroupNum=7 } 8376213: Aug 09 16:00:16.826 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799421 8376214: Aug 09 16:00:16.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376215: Aug 09 16:00:16.826 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799421 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:16 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376216: Aug 09 16:00:16.826 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376217: Aug 09 16:00:20.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54263 } 8376218: Aug 09 16:00:20.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376219: Aug 09 16:00:20.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54263 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376220: Aug 09 16:00:20.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376221: Aug 09 16:00:21.514 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=677 } 8376222: Aug 09 16:00:21.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376223: Aug 09 16:00:21.514 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=677 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376224: Aug 09 16:00:21.514 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376225: Aug 09 16:00:23.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799422 } 8376226: Aug 09 16:00:23.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376227: Aug 09 16:00:23.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799422 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376228: Aug 09 16:00:23.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376229: Aug 09 16:00:24.686 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602623, agentID=mfoltz } 8376230: Aug 09 16:00:24.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376231: Aug 09 16:00:24.686 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602623, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376232: Aug 09 16:00:24.686 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376233: Aug 09 16:00:25.483 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602624, agentID=sbee } 8376234: Aug 09 16:00:25.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376235: Aug 09 16:00:25.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602624, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376236: Aug 09 16:00:25.483 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376237: Aug 09 16:00:26.795 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602625, agentID=cangelini } 8376238: Aug 09 16:00:26.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376239: Aug 09 16:00:26.795 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602625, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376240: Aug 09 16:00:26.795 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376241: Aug 09 16:00:26.827 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799423 SkillGroupNum=10 } 8376242: Aug 09 16:00:26.827 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799423 8376243: Aug 09 16:00:26.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376244: Aug 09 16:00:26.827 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799423 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376245: Aug 09 16:00:26.827 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376246: Aug 09 16:00:26.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799424 SkillGroupNum=12 } 8376247: Aug 09 16:00:26.842 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799424 8376248: Aug 09 16:00:26.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376249: Aug 09 16:00:26.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799424 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:26 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376250: Aug 09 16:00:26.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376251: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799425 SkillGroupNum=13 } 8376252: Aug 09 16:00:26.858 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799425 8376253: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376254: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799425 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:26 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376255: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376256: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799426 SkillGroupNum=14 } 8376257: Aug 09 16:00:26.858 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799426 8376258: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376259: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799426 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:26 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376260: Aug 09 16:00:26.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376261: Aug 09 16:00:26.873 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799427 SkillGroupNum=7 } 8376262: Aug 09 16:00:26.873 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799427 8376263: Aug 09 16:00:26.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376264: Aug 09 16:00:26.873 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799427 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:26 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376265: Aug 09 16:00:26.873 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376266: Aug 09 16:00:28.373 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602626 } 8376267: Aug 09 16:00:28.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376268: Aug 09 16:00:28.373 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602626 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376269: Aug 09 16:00:28.373 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376270: Aug 09 16:00:30.420 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=468 } 8376271: Aug 09 16:00:30.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376272: Aug 09 16:00:30.420 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=468 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376273: Aug 09 16:00:30.420 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376274: Aug 09 16:00:34.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602627, agentID=mfoltz } 8376275: Aug 09 16:00:34.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376276: Aug 09 16:00:34.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602627, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376277: Aug 09 16:00:34.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376278: Aug 09 16:00:35.780 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602628, agentID=sbee } 8376279: Aug 09 16:00:35.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376280: Aug 09 16:00:35.780 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602628, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376281: Aug 09 16:00:35.780 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376282: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799428 SkillGroupNum=10 } 8376283: Aug 09 16:00:36.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799428 8376284: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376285: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799428 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376286: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376287: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799429 SkillGroupNum=12 } 8376288: Aug 09 16:00:36.889 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799429 8376289: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376290: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799429 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:36 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376291: Aug 09 16:00:36.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376292: Aug 09 16:00:36.905 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799430 SkillGroupNum=13 } 8376293: Aug 09 16:00:36.905 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799430 8376294: Aug 09 16:00:36.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376295: Aug 09 16:00:36.905 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799430 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:36 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376296: Aug 09 16:00:36.905 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376297: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799431 SkillGroupNum=14 } 8376298: Aug 09 16:00:36.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799431 8376299: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376300: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799431 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:36 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376301: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376302: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799432 SkillGroupNum=7 } 8376303: Aug 09 16:00:36.920 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799432 8376304: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376305: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799432 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:36 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376306: Aug 09 16:00:36.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376307: Aug 09 16:00:37.045 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602629, agentID=cangelini } 8376308: Aug 09 16:00:37.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376309: Aug 09 16:00:37.045 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602629, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376310: Aug 09 16:00:37.045 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376311: Aug 09 16:00:44.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=524 } 8376312: Aug 09 16:00:44.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376313: Aug 09 16:00:44.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=524 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376314: Aug 09 16:00:44.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376315: Aug 09 16:00:45.249 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602630, agentID=mfoltz } 8376316: Aug 09 16:00:45.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376317: Aug 09 16:00:45.249 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602630, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376318: Aug 09 16:00:45.249 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376319: Aug 09 16:00:45.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602631, agentID=sbee } 8376320: Aug 09 16:00:45.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376321: Aug 09 16:00:45.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602631, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376322: Aug 09 16:00:45.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376323: Aug 09 16:00:46.936 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799433 SkillGroupNum=10 } 8376324: Aug 09 16:00:46.936 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799433 8376325: Aug 09 16:00:46.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376326: Aug 09 16:00:46.936 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799433 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376327: Aug 09 16:00:46.936 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376328: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799434 SkillGroupNum=12 } 8376329: Aug 09 16:00:46.952 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799434 8376330: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376331: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799434 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:46 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376332: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376333: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799435 SkillGroupNum=13 } 8376334: Aug 09 16:00:46.952 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799435 8376335: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376336: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799435 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:46 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376337: Aug 09 16:00:46.952 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376338: Aug 09 16:00:46.968 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799436 SkillGroupNum=14 } 8376339: Aug 09 16:00:46.968 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799436 8376340: Aug 09 16:00:46.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376341: Aug 09 16:00:46.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799436 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:46 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376342: Aug 09 16:00:46.968 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376343: Aug 09 16:00:46.983 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799437 SkillGroupNum=7 } 8376344: Aug 09 16:00:46.983 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799437 8376345: Aug 09 16:00:46.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376346: Aug 09 16:00:46.983 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799437 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:46 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376347: Aug 09 16:00:46.983 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376348: Aug 09 16:00:47.405 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602632, agentID=cangelini } 8376349: Aug 09 16:00:47.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376350: Aug 09 16:00:47.405 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602632, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376351: Aug 09 16:00:47.405 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376352: Aug 09 16:00:50.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54264 } 8376353: Aug 09 16:00:50.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376354: Aug 09 16:00:50.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54264 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376355: Aug 09 16:00:50.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376356: Aug 09 16:00:51.530 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=678 } 8376357: Aug 09 16:00:51.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376358: Aug 09 16:00:51.530 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=678 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376359: Aug 09 16:00:51.530 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376360: Aug 09 16:00:53.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799438 } 8376361: Aug 09 16:00:53.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376362: Aug 09 16:00:53.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799438 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376363: Aug 09 16:00:53.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376364: Aug 09 16:00:55.499 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602633, agentID=mfoltz } 8376365: Aug 09 16:00:55.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376366: Aug 09 16:00:55.499 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602633, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376367: Aug 09 16:00:55.499 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376368: Aug 09 16:00:56.202 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602634, agentID=sbee } 8376369: Aug 09 16:00:56.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376370: Aug 09 16:00:56.202 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602634, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376371: Aug 09 16:00:56.202 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376372: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799439 SkillGroupNum=10 } 8376373: Aug 09 16:00:56.999 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799439 8376374: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376375: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799439 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:56 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376376: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376377: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799440 SkillGroupNum=12 } 8376378: Aug 09 16:00:56.999 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799440 8376379: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376380: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799440 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:56 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376381: Aug 09 16:00:56.999 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376382: Aug 09 16:00:57.015 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799441 SkillGroupNum=13 } 8376383: Aug 09 16:00:57.015 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799441 8376384: Aug 09 16:00:57.015 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376385: Aug 09 16:00:57.015 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799441 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376386: Aug 09 16:00:57.015 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376387: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799442 SkillGroupNum=14 } 8376388: Aug 09 16:00:57.030 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799442 8376389: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376390: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799442 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376391: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376392: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799443 SkillGroupNum=7 } 8376393: Aug 09 16:00:57.030 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799443 8376394: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376395: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799443 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:00:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376396: Aug 09 16:00:57.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376397: Aug 09 16:00:57.624 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602635, agentID=cangelini } 8376398: Aug 09 16:00:57.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376399: Aug 09 16:00:57.624 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602635, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376400: Aug 09 16:00:57.624 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376401: Aug 09 16:00:58.374 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602636 } 8376402: Aug 09 16:00:58.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376403: Aug 09 16:00:58.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602636 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376404: Aug 09 16:00:58.374 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376405: Aug 09 16:01:00.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=469 } 8376406: Aug 09 16:01:00.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376407: Aug 09 16:01:00.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=469 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376408: Aug 09 16:01:00.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376409: Aug 09 16:01:05.718 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602637, agentID=mfoltz } 8376410: Aug 09 16:01:05.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376411: Aug 09 16:01:05.718 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602637, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376412: Aug 09 16:01:05.718 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376413: Aug 09 16:01:06.390 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602638, agentID=sbee } 8376414: Aug 09 16:01:06.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376415: Aug 09 16:01:06.390 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602638, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376416: Aug 09 16:01:06.390 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376417: Aug 09 16:01:07.046 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799444 SkillGroupNum=10 } 8376418: Aug 09 16:01:07.046 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799444 8376419: Aug 09 16:01:07.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376420: Aug 09 16:01:07.046 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799444 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376421: Aug 09 16:01:07.046 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376422: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799445 SkillGroupNum=12 } 8376423: Aug 09 16:01:07.062 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799445 8376424: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376425: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799445 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:07 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376426: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376427: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799446 SkillGroupNum=13 } 8376428: Aug 09 16:01:07.062 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799446 8376429: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376430: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799446 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376431: Aug 09 16:01:07.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376432: Aug 09 16:01:07.077 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799447 SkillGroupNum=14 } 8376433: Aug 09 16:01:07.077 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799447 8376434: Aug 09 16:01:07.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376435: Aug 09 16:01:07.077 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799447 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376436: Aug 09 16:01:07.077 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376437: Aug 09 16:01:07.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799448 SkillGroupNum=7 } 8376438: Aug 09 16:01:07.093 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799448 8376439: Aug 09 16:01:07.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376440: Aug 09 16:01:07.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799448 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376441: Aug 09 16:01:07.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376442: Aug 09 16:01:07.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602639, agentID=cangelini } 8376443: Aug 09 16:01:07.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376444: Aug 09 16:01:07.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602639, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376445: Aug 09 16:01:07.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376446: Aug 09 16:01:10.484 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8376447: Aug 09 16:01:10.484 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8376448: Aug 09 16:01:14.921 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=525 } 8376449: Aug 09 16:01:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376450: Aug 09 16:01:14.921 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=525 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376451: Aug 09 16:01:14.921 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376452: Aug 09 16:01:15.484 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8376453: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376454: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376455: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376456: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376457: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8376458: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8376459: Aug 09 16:01:15.484 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8376460: Aug 09 16:01:15.968 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602640, agentID=mfoltz } 8376461: Aug 09 16:01:15.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376462: Aug 09 16:01:15.968 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602640, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376463: Aug 09 16:01:15.968 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376464: Aug 09 16:01:16.577 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602641, agentID=sbee } 8376465: Aug 09 16:01:16.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376466: Aug 09 16:01:16.577 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602641, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376467: Aug 09 16:01:16.577 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376468: Aug 09 16:01:17.093 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799449 SkillGroupNum=10 } 8376469: Aug 09 16:01:17.093 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799449 8376470: Aug 09 16:01:17.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376471: Aug 09 16:01:17.093 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799449 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376472: Aug 09 16:01:17.093 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376473: Aug 09 16:01:17.109 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799450 SkillGroupNum=12 } 8376474: Aug 09 16:01:17.109 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799450 8376475: Aug 09 16:01:17.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376476: Aug 09 16:01:17.109 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799450 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:17 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376477: Aug 09 16:01:17.109 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376478: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799451 SkillGroupNum=13 } 8376479: Aug 09 16:01:17.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799451 8376480: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376481: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799451 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376482: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376483: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799452 SkillGroupNum=14 } 8376484: Aug 09 16:01:17.124 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799452 8376485: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376486: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799452 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376487: Aug 09 16:01:17.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376488: Aug 09 16:01:17.140 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799453 SkillGroupNum=7 } 8376489: Aug 09 16:01:17.140 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799453 8376490: Aug 09 16:01:17.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376491: Aug 09 16:01:17.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799453 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376492: Aug 09 16:01:17.140 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376493: Aug 09 16:01:18.062 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602642, agentID=cangelini } 8376494: Aug 09 16:01:18.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376495: Aug 09 16:01:18.062 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602642, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376496: Aug 09 16:01:18.062 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376497: Aug 09 16:01:20.140 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54265 } 8376498: Aug 09 16:01:20.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376499: Aug 09 16:01:20.140 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54265 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376500: Aug 09 16:01:20.140 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376501: Aug 09 16:01:21.546 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=679 } 8376502: Aug 09 16:01:21.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376503: Aug 09 16:01:21.546 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=679 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376504: Aug 09 16:01:21.546 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376505: Aug 09 16:01:23.124 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799454 } 8376506: Aug 09 16:01:23.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376507: Aug 09 16:01:23.124 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799454 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376508: Aug 09 16:01:23.124 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376509: Aug 09 16:01:26.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602643, agentID=mfoltz } 8376510: Aug 09 16:01:26.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376511: Aug 09 16:01:26.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602643, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376512: Aug 09 16:01:26.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376513: Aug 09 16:01:26.843 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602644, agentID=sbee } 8376514: Aug 09 16:01:26.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376515: Aug 09 16:01:26.843 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602644, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376516: Aug 09 16:01:26.843 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376517: Aug 09 16:01:27.156 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799455 SkillGroupNum=10 } 8376518: Aug 09 16:01:27.156 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799455 8376519: Aug 09 16:01:27.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376520: Aug 09 16:01:27.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799455 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376521: Aug 09 16:01:27.156 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376522: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799456 SkillGroupNum=12 } 8376523: Aug 09 16:01:27.171 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799456 8376524: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376525: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799456 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:27 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376526: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376527: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799457 SkillGroupNum=13 } 8376528: Aug 09 16:01:27.171 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799457 8376529: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376530: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799457 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376531: Aug 09 16:01:27.171 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376532: Aug 09 16:01:27.187 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799458 SkillGroupNum=14 } 8376533: Aug 09 16:01:27.187 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799458 8376534: Aug 09 16:01:27.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376535: Aug 09 16:01:27.187 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799458 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376536: Aug 09 16:01:27.187 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376537: Aug 09 16:01:27.203 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799459 SkillGroupNum=7 } 8376538: Aug 09 16:01:27.203 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799459 8376539: Aug 09 16:01:27.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376540: Aug 09 16:01:27.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799459 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376541: Aug 09 16:01:27.203 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376542: Aug 09 16:01:28.265 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602645, agentID=cangelini } 8376543: Aug 09 16:01:28.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376544: Aug 09 16:01:28.265 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602645, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376545: Aug 09 16:01:28.265 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376546: Aug 09 16:01:28.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602646 } 8376547: Aug 09 16:01:28.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376548: Aug 09 16:01:28.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602646 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376549: Aug 09 16:01:28.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376550: Aug 09 16:01:30.421 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=470 } 8376551: Aug 09 16:01:30.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376552: Aug 09 16:01:30.421 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=470 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376553: Aug 09 16:01:30.421 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376554: Aug 09 16:01:36.406 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602647, agentID=mfoltz } 8376555: Aug 09 16:01:36.406 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376556: Aug 09 16:01:36.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602647, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376557: Aug 09 16:01:36.422 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376558: Aug 09 16:01:37.156 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602648, agentID=sbee } 8376559: Aug 09 16:01:37.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376560: Aug 09 16:01:37.156 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602648, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376561: Aug 09 16:01:37.156 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376562: Aug 09 16:01:37.203 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799460 SkillGroupNum=10 } 8376563: Aug 09 16:01:37.203 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799460 8376564: Aug 09 16:01:37.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376565: Aug 09 16:01:37.203 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799460 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376566: Aug 09 16:01:37.203 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376567: Aug 09 16:01:37.218 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799461 SkillGroupNum=12 } 8376568: Aug 09 16:01:37.218 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799461 8376569: Aug 09 16:01:37.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376570: Aug 09 16:01:37.218 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799461 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:37 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376571: Aug 09 16:01:37.218 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376572: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799462 SkillGroupNum=13 } 8376573: Aug 09 16:01:37.234 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799462 8376574: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376575: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799462 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376576: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376577: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799463 SkillGroupNum=14 } 8376578: Aug 09 16:01:37.234 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799463 8376579: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376580: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799463 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376581: Aug 09 16:01:37.234 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376582: Aug 09 16:01:37.250 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799464 SkillGroupNum=7 } 8376583: Aug 09 16:01:37.250 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799464 8376584: Aug 09 16:01:37.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376585: Aug 09 16:01:37.250 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799464 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376586: Aug 09 16:01:37.250 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376587: Aug 09 16:01:38.547 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602649, agentID=cangelini } 8376588: Aug 09 16:01:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376589: Aug 09 16:01:38.547 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602649, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376590: Aug 09 16:01:38.547 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376591: Aug 09 16:01:44.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=526 } 8376592: Aug 09 16:01:44.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376593: Aug 09 16:01:44.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=526 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376594: Aug 09 16:01:44.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376595: Aug 09 16:01:46.656 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602650, agentID=mfoltz } 8376596: Aug 09 16:01:46.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376597: Aug 09 16:01:46.656 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602650, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376598: Aug 09 16:01:46.656 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376599: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799465 SkillGroupNum=10 } 8376600: Aug 09 16:01:47.266 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799465 8376601: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376602: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799465 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376603: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376604: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799466 SkillGroupNum=12 } 8376605: Aug 09 16:01:47.266 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799466 8376606: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376607: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799466 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:47 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376608: Aug 09 16:01:47.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376609: Aug 09 16:01:47.281 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799467 SkillGroupNum=13 } 8376610: Aug 09 16:01:47.281 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799467 8376611: Aug 09 16:01:47.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376612: Aug 09 16:01:47.281 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799467 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376613: Aug 09 16:01:47.281 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376614: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799468 SkillGroupNum=14 } 8376615: Aug 09 16:01:47.297 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799468 8376616: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376617: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799468 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376618: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376619: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799469 SkillGroupNum=7 } 8376620: Aug 09 16:01:47.297 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799469 8376621: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376622: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799469 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376623: Aug 09 16:01:47.297 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376624: Aug 09 16:01:47.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602651, agentID=sbee } 8376625: Aug 09 16:01:47.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376626: Aug 09 16:01:47.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602651, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376627: Aug 09 16:01:47.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376628: Aug 09 16:01:48.750 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602652, agentID=cangelini } 8376629: Aug 09 16:01:48.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376630: Aug 09 16:01:48.750 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602652, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376631: Aug 09 16:01:48.750 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376632: Aug 09 16:01:50.141 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54266 } 8376633: Aug 09 16:01:50.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376634: Aug 09 16:01:50.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54266 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376635: Aug 09 16:01:50.141 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376636: Aug 09 16:01:51.562 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=680 } 8376637: Aug 09 16:01:51.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376638: Aug 09 16:01:51.562 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=680 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376639: Aug 09 16:01:51.562 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376640: Aug 09 16:01:53.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799470 } 8376641: Aug 09 16:01:53.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376642: Aug 09 16:01:53.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799470 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376643: Aug 09 16:01:53.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376644: Aug 09 16:01:56.906 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602653, agentID=mfoltz } 8376645: Aug 09 16:01:56.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376646: Aug 09 16:01:56.906 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602653, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376647: Aug 09 16:01:56.906 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376648: Aug 09 16:01:57.313 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799471 SkillGroupNum=10 } 8376649: Aug 09 16:01:57.313 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799471 8376650: Aug 09 16:01:57.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376651: Aug 09 16:01:57.313 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799471 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376652: Aug 09 16:01:57.313 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376653: Aug 09 16:01:57.328 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799472 SkillGroupNum=12 } 8376654: Aug 09 16:01:57.328 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799472 8376655: Aug 09 16:01:57.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376656: Aug 09 16:01:57.328 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799472 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:57 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376657: Aug 09 16:01:57.328 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376658: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799473 SkillGroupNum=13 } 8376659: Aug 09 16:01:57.344 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799473 8376660: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376661: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799473 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376662: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376663: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799474 SkillGroupNum=14 } 8376664: Aug 09 16:01:57.344 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799474 8376665: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376666: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799474 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376667: Aug 09 16:01:57.344 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376668: Aug 09 16:01:57.359 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799475 SkillGroupNum=7 } 8376669: Aug 09 16:01:57.359 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799475 8376670: Aug 09 16:01:57.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376671: Aug 09 16:01:57.359 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799475 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:01:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376672: Aug 09 16:01:57.359 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376673: Aug 09 16:01:57.594 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602654, agentID=sbee } 8376674: Aug 09 16:01:57.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376675: Aug 09 16:01:57.594 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602654, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376676: Aug 09 16:01:57.594 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376677: Aug 09 16:01:58.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602655 } 8376678: Aug 09 16:01:58.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376679: Aug 09 16:01:58.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602655 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376680: Aug 09 16:01:58.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376681: Aug 09 16:01:59.016 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602656, agentID=cangelini } 8376682: Aug 09 16:01:59.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376683: Aug 09 16:01:59.016 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602656, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376684: Aug 09 16:01:59.016 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376685: Aug 09 16:02:00.422 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=471 } 8376686: Aug 09 16:02:00.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376687: Aug 09 16:02:00.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=471 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376688: Aug 09 16:02:00.422 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376689: Aug 09 16:02:07.125 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602657, agentID=mfoltz } 8376690: Aug 09 16:02:07.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376691: Aug 09 16:02:07.125 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602657, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376692: Aug 09 16:02:07.125 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376693: Aug 09 16:02:07.328 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546127328 8376694: Aug 09 16:02:07.328 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546127328 done. 8376695: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799476 SkillGroupNum=10 } 8376696: Aug 09 16:02:07.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799476 8376697: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376698: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799476 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376699: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376700: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799477 SkillGroupNum=12 } 8376701: Aug 09 16:02:07.375 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799477 8376702: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376703: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799477 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:07 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376704: Aug 09 16:02:07.375 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376705: Aug 09 16:02:07.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799478 SkillGroupNum=13 } 8376706: Aug 09 16:02:07.391 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799478 8376707: Aug 09 16:02:07.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376708: Aug 09 16:02:07.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799478 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376709: Aug 09 16:02:07.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376710: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799479 SkillGroupNum=14 } 8376711: Aug 09 16:02:07.407 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799479 8376712: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376713: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799479 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376714: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376715: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799480 SkillGroupNum=7 } 8376716: Aug 09 16:02:07.407 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799480 8376717: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376718: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799480 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376719: Aug 09 16:02:07.407 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376720: Aug 09 16:02:07.797 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602658, agentID=sbee } 8376721: Aug 09 16:02:07.797 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376722: Aug 09 16:02:07.797 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602658, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376723: Aug 09 16:02:07.797 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376724: Aug 09 16:02:09.266 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602659, agentID=cangelini } 8376725: Aug 09 16:02:09.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376726: Aug 09 16:02:09.266 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602659, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376727: Aug 09 16:02:09.266 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376728: Aug 09 16:02:14.922 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=527 } 8376729: Aug 09 16:02:14.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376730: Aug 09 16:02:14.922 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=527 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376731: Aug 09 16:02:14.922 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376732: Aug 09 16:02:15.485 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8376733: Aug 09 16:02:15.485 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8376734: Aug 09 16:02:17.422 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799481 SkillGroupNum=10 } 8376735: Aug 09 16:02:17.422 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799481 8376736: Aug 09 16:02:17.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376737: Aug 09 16:02:17.422 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799481 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376738: Aug 09 16:02:17.422 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376739: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799482 SkillGroupNum=12 } 8376740: Aug 09 16:02:17.438 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799482 8376741: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376742: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799482 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:17 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376743: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376744: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602660, agentID=mfoltz } 8376745: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376746: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602660, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376747: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376748: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799483 SkillGroupNum=13 } 8376749: Aug 09 16:02:17.438 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799483 8376750: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376751: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799483 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376752: Aug 09 16:02:17.438 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376753: Aug 09 16:02:17.454 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799484 SkillGroupNum=14 } 8376754: Aug 09 16:02:17.454 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799484 8376755: Aug 09 16:02:17.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376756: Aug 09 16:02:17.454 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799484 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376757: Aug 09 16:02:17.454 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376758: Aug 09 16:02:17.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799485 SkillGroupNum=7 } 8376759: Aug 09 16:02:17.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799485 8376760: Aug 09 16:02:17.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376761: Aug 09 16:02:17.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799485 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376762: Aug 09 16:02:17.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376763: Aug 09 16:02:17.985 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602661, agentID=sbee } 8376764: Aug 09 16:02:17.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376765: Aug 09 16:02:17.985 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602661, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376766: Aug 09 16:02:17.985 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376767: Aug 09 16:02:19.501 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602662, agentID=cangelini } 8376768: Aug 09 16:02:19.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376769: Aug 09 16:02:19.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602662, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376770: Aug 09 16:02:19.501 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376771: Aug 09 16:02:20.141 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54267 } 8376772: Aug 09 16:02:20.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376773: Aug 09 16:02:20.141 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54267 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376774: Aug 09 16:02:20.141 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376775: Aug 09 16:02:20.485 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8376776: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8376777: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376778: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376779: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8376780: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8376781: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8376782: Aug 09 16:02:20.485 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8376783: Aug 09 16:02:21.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=681 } 8376784: Aug 09 16:02:21.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376785: Aug 09 16:02:21.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=681 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376786: Aug 09 16:02:21.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376787: Aug 09 16:02:23.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799486 } 8376788: Aug 09 16:02:23.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376789: Aug 09 16:02:23.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799486 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376790: Aug 09 16:02:23.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376791: Aug 09 16:02:27.469 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799487 SkillGroupNum=10 } 8376792: Aug 09 16:02:27.469 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799487 8376793: Aug 09 16:02:27.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376794: Aug 09 16:02:27.469 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799487 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376795: Aug 09 16:02:27.469 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376796: Aug 09 16:02:27.485 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799488 SkillGroupNum=12 } 8376797: Aug 09 16:02:27.485 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799488 8376798: Aug 09 16:02:27.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376799: Aug 09 16:02:27.485 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799488 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:27 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376800: Aug 09 16:02:27.485 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376801: Aug 09 16:02:27.501 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799489 SkillGroupNum=13 } 8376802: Aug 09 16:02:27.501 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799489 8376803: Aug 09 16:02:27.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376804: Aug 09 16:02:27.501 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799489 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376805: Aug 09 16:02:27.501 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376806: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799490 SkillGroupNum=14 } 8376807: Aug 09 16:02:27.516 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799490 8376808: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376809: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799490 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376810: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376811: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799491 SkillGroupNum=7 } 8376812: Aug 09 16:02:27.516 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799491 8376813: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376814: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799491 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376815: Aug 09 16:02:27.516 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376816: Aug 09 16:02:27.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602663, agentID=mfoltz } 8376817: Aug 09 16:02:27.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376818: Aug 09 16:02:27.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602663, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376819: Aug 09 16:02:27.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376820: Aug 09 16:02:28.204 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602664, agentID=sbee } 8376821: Aug 09 16:02:28.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376822: Aug 09 16:02:28.204 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602664, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376823: Aug 09 16:02:28.204 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376824: Aug 09 16:02:28.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602665 } 8376825: Aug 09 16:02:28.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376826: Aug 09 16:02:28.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602665 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376827: Aug 09 16:02:28.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376828: Aug 09 16:02:29.719 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602666, agentID=cangelini } 8376829: Aug 09 16:02:29.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376830: Aug 09 16:02:29.719 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602666, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376831: Aug 09 16:02:29.719 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376832: Aug 09 16:02:30.423 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=472 } 8376833: Aug 09 16:02:30.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376834: Aug 09 16:02:30.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=472 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376835: Aug 09 16:02:30.423 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376836: Aug 09 16:02:37.532 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799492 SkillGroupNum=10 } 8376837: Aug 09 16:02:37.532 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799492 8376838: Aug 09 16:02:37.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376839: Aug 09 16:02:37.532 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799492 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376840: Aug 09 16:02:37.532 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376841: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799493 SkillGroupNum=12 } 8376842: Aug 09 16:02:37.548 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799493 8376843: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376844: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799493 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:37 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376845: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376846: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799494 SkillGroupNum=13 } 8376847: Aug 09 16:02:37.548 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799494 8376848: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376849: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799494 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376850: Aug 09 16:02:37.548 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376851: Aug 09 16:02:37.563 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799495 SkillGroupNum=14 } 8376852: Aug 09 16:02:37.563 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799495 8376853: Aug 09 16:02:37.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376854: Aug 09 16:02:37.563 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799495 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376855: Aug 09 16:02:37.563 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376856: Aug 09 16:02:37.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799496 SkillGroupNum=7 } 8376857: Aug 09 16:02:37.579 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799496 8376858: Aug 09 16:02:37.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376859: Aug 09 16:02:37.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799496 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376860: Aug 09 16:02:37.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376861: Aug 09 16:02:37.970 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602667, agentID=mfoltz } 8376862: Aug 09 16:02:37.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376863: Aug 09 16:02:37.970 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602667, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376864: Aug 09 16:02:37.970 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376865: Aug 09 16:02:38.391 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602668, agentID=sbee } 8376866: Aug 09 16:02:38.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376867: Aug 09 16:02:38.391 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602668, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376868: Aug 09 16:02:38.391 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376869: Aug 09 16:02:39.954 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602669, agentID=cangelini } 8376870: Aug 09 16:02:39.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376871: Aug 09 16:02:39.954 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602669, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376872: Aug 09 16:02:39.954 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376873: Aug 09 16:02:44.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=528 } 8376874: Aug 09 16:02:44.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376875: Aug 09 16:02:44.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=528 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376876: Aug 09 16:02:44.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8376877: Aug 09 16:02:47.579 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799497 SkillGroupNum=10 } 8376878: Aug 09 16:02:47.579 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799497 8376879: Aug 09 16:02:47.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376880: Aug 09 16:02:47.579 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799497 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376881: Aug 09 16:02:47.579 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376882: Aug 09 16:02:47.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799498 SkillGroupNum=12 } 8376883: Aug 09 16:02:47.595 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799498 8376884: Aug 09 16:02:47.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376885: Aug 09 16:02:47.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799498 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:47 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376886: Aug 09 16:02:47.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376887: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799499 SkillGroupNum=13 } 8376888: Aug 09 16:02:47.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799499 8376889: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376890: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799499 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376891: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376892: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799500 SkillGroupNum=14 } 8376893: Aug 09 16:02:47.610 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799500 8376894: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376895: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799500 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376896: Aug 09 16:02:47.610 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376897: Aug 09 16:02:47.626 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799501 SkillGroupNum=7 } 8376898: Aug 09 16:02:47.626 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799501 8376899: Aug 09 16:02:47.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376900: Aug 09 16:02:47.626 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799501 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376901: Aug 09 16:02:47.626 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376902: Aug 09 16:02:48.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602670, agentID=mfoltz } 8376903: Aug 09 16:02:48.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376904: Aug 09 16:02:48.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602670, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376905: Aug 09 16:02:48.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376906: Aug 09 16:02:48.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602671, agentID=sbee } 8376907: Aug 09 16:02:48.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376908: Aug 09 16:02:48.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602671, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376909: Aug 09 16:02:48.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376910: Aug 09 16:02:50.142 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54268 } 8376911: Aug 09 16:02:50.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376912: Aug 09 16:02:50.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54268 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376913: Aug 09 16:02:50.142 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8376914: Aug 09 16:02:50.220 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602672, agentID=cangelini } 8376915: Aug 09 16:02:50.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376916: Aug 09 16:02:50.220 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602672, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376917: Aug 09 16:02:50.220 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376918: Aug 09 16:02:51.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=682 } 8376919: Aug 09 16:02:51.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376920: Aug 09 16:02:51.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=682 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376921: Aug 09 16:02:51.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8376922: Aug 09 16:02:53.126 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799502 } 8376923: Aug 09 16:02:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376924: Aug 09 16:02:53.126 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799502 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376925: Aug 09 16:02:53.126 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376926: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799503 SkillGroupNum=10 } 8376927: Aug 09 16:02:57.642 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799503 8376928: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376929: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799503 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376930: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376931: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799504 SkillGroupNum=12 } 8376932: Aug 09 16:02:57.642 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799504 8376933: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376934: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799504 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:57 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376935: Aug 09 16:02:57.642 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376936: Aug 09 16:02:57.657 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799505 SkillGroupNum=13 } 8376937: Aug 09 16:02:57.657 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799505 8376938: Aug 09 16:02:57.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376939: Aug 09 16:02:57.657 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799505 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376940: Aug 09 16:02:57.657 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376941: Aug 09 16:02:57.673 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799506 SkillGroupNum=14 } 8376942: Aug 09 16:02:57.673 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799506 8376943: Aug 09 16:02:57.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376944: Aug 09 16:02:57.673 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799506 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376945: Aug 09 16:02:57.673 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376946: Aug 09 16:02:57.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799507 SkillGroupNum=7 } 8376947: Aug 09 16:02:57.689 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799507 8376948: Aug 09 16:02:57.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376949: Aug 09 16:02:57.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799507 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:02:57 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376950: Aug 09 16:02:57.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376951: Aug 09 16:02:58.376 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602673 } 8376952: Aug 09 16:02:58.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376953: Aug 09 16:02:58.376 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602673 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376954: Aug 09 16:02:58.376 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376955: Aug 09 16:02:58.486 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602674, agentID=mfoltz } 8376956: Aug 09 16:02:58.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376957: Aug 09 16:02:58.486 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602674, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376958: Aug 09 16:02:58.486 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376959: Aug 09 16:02:58.892 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602675, agentID=sbee } 8376960: Aug 09 16:02:58.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376961: Aug 09 16:02:58.892 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602675, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376962: Aug 09 16:02:58.892 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376963: Aug 09 16:03:00.423 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=473 } 8376964: Aug 09 16:03:00.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8376965: Aug 09 16:03:00.423 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=473 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376966: Aug 09 16:03:00.423 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8376967: Aug 09 16:03:00.548 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602676, agentID=cangelini } 8376968: Aug 09 16:03:00.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376969: Aug 09 16:03:00.548 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602676, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376970: Aug 09 16:03:00.548 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376971: Aug 09 16:03:07.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799508 SkillGroupNum=10 } 8376972: Aug 09 16:03:07.689 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799508 8376973: Aug 09 16:03:07.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376974: Aug 09 16:03:07.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799508 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376975: Aug 09 16:03:07.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376976: Aug 09 16:03:07.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799509 SkillGroupNum=12 } 8376977: Aug 09 16:03:07.705 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799509 8376978: Aug 09 16:03:07.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376979: Aug 09 16:03:07.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799509 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:07 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376980: Aug 09 16:03:07.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376981: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799510 SkillGroupNum=13 } 8376982: Aug 09 16:03:07.720 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799510 8376983: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376984: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799510 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:07 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376985: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376986: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799511 SkillGroupNum=14 } 8376987: Aug 09 16:03:07.720 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799511 8376988: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376989: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799511 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:07 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376990: Aug 09 16:03:07.720 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376991: Aug 09 16:03:07.736 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799512 SkillGroupNum=7 } 8376992: Aug 09 16:03:07.736 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799512 8376993: Aug 09 16:03:07.736 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8376994: Aug 09 16:03:07.736 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799512 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:07 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376995: Aug 09 16:03:07.736 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8376996: Aug 09 16:03:08.689 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602677, agentID=mfoltz } 8376997: Aug 09 16:03:08.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8376998: Aug 09 16:03:08.689 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602677, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8376999: Aug 09 16:03:08.689 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377000: Aug 09 16:03:09.064 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602678, agentID=sbee } 8377001: Aug 09 16:03:09.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377002: Aug 09 16:03:09.064 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602678, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377003: Aug 09 16:03:09.064 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377004: Aug 09 16:03:10.798 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602679, agentID=cangelini } 8377005: Aug 09 16:03:10.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377006: Aug 09 16:03:10.798 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602679, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377007: Aug 09 16:03:10.798 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377008: Aug 09 16:03:14.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=529 } 8377009: Aug 09 16:03:14.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377010: Aug 09 16:03:14.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=529 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377011: Aug 09 16:03:14.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377012: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799513 SkillGroupNum=10 } 8377013: Aug 09 16:03:17.752 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799513 8377014: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377015: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799513 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377016: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377017: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799514 SkillGroupNum=12 } 8377018: Aug 09 16:03:17.752 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799514 8377019: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377020: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799514 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:17 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377021: Aug 09 16:03:17.752 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377022: Aug 09 16:03:17.767 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799515 SkillGroupNum=13 } 8377023: Aug 09 16:03:17.767 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799515 8377024: Aug 09 16:03:17.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377025: Aug 09 16:03:17.767 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799515 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:17 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377026: Aug 09 16:03:17.767 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377027: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799516 SkillGroupNum=14 } 8377028: Aug 09 16:03:17.783 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799516 8377029: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377030: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799516 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:17 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377031: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377032: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799517 SkillGroupNum=7 } 8377033: Aug 09 16:03:17.783 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799517 8377034: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377035: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799517 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:17 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377036: Aug 09 16:03:17.783 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377037: Aug 09 16:03:18.923 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602680, agentID=mfoltz } 8377038: Aug 09 16:03:18.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377039: Aug 09 16:03:18.923 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602680, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377040: Aug 09 16:03:18.923 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377041: Aug 09 16:03:19.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602681, agentID=sbee } 8377042: Aug 09 16:03:19.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377043: Aug 09 16:03:19.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602681, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377044: Aug 09 16:03:19.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377045: Aug 09 16:03:20.142 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54269 } 8377046: Aug 09 16:03:20.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377047: Aug 09 16:03:20.142 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54269 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377048: Aug 09 16:03:20.142 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377049: Aug 09 16:03:20.486 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8377050: Aug 09 16:03:20.486 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8377051: Aug 09 16:03:21.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602682, agentID=cangelini } 8377052: Aug 09 16:03:21.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377053: Aug 09 16:03:21.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602682, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377054: Aug 09 16:03:21.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377055: Aug 09 16:03:21.595 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=683 } 8377056: Aug 09 16:03:21.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377057: Aug 09 16:03:21.595 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=683 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377058: Aug 09 16:03:21.595 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377059: Aug 09 16:03:23.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799518 } 8377060: Aug 09 16:03:23.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377061: Aug 09 16:03:23.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799518 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377062: Aug 09 16:03:23.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377063: Aug 09 16:03:25.486 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8377064: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8377065: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377066: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377067: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377068: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8377069: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8377070: Aug 09 16:03:25.486 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8377071: Aug 09 16:03:27.799 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799519 SkillGroupNum=10 } 8377072: Aug 09 16:03:27.799 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799519 8377073: Aug 09 16:03:27.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377074: Aug 09 16:03:27.799 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799519 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377075: Aug 09 16:03:27.799 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377076: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799520 SkillGroupNum=12 } 8377077: Aug 09 16:03:27.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799520 8377078: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377079: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799520 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:27 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377080: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377081: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799521 SkillGroupNum=13 } 8377082: Aug 09 16:03:27.814 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799521 8377083: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377084: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799521 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:27 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377085: Aug 09 16:03:27.814 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377086: Aug 09 16:03:27.830 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799522 SkillGroupNum=14 } 8377087: Aug 09 16:03:27.830 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799522 8377088: Aug 09 16:03:27.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377089: Aug 09 16:03:27.830 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799522 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:27 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377090: Aug 09 16:03:27.830 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377091: Aug 09 16:03:27.846 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799523 SkillGroupNum=7 } 8377092: Aug 09 16:03:27.846 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799523 8377093: Aug 09 16:03:27.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377094: Aug 09 16:03:27.846 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799523 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:27 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377095: Aug 09 16:03:27.846 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377096: Aug 09 16:03:28.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602683 } 8377097: Aug 09 16:03:28.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377098: Aug 09 16:03:28.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602683 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377099: Aug 09 16:03:28.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377100: Aug 09 16:03:29.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602684, agentID=mfoltz } 8377101: Aug 09 16:03:29.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377102: Aug 09 16:03:29.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602684, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377103: Aug 09 16:03:29.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377104: Aug 09 16:03:29.471 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602685, agentID=sbee } 8377105: Aug 09 16:03:29.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377106: Aug 09 16:03:29.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602685, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377107: Aug 09 16:03:29.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377108: Aug 09 16:03:30.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=474 } 8377109: Aug 09 16:03:30.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377110: Aug 09 16:03:30.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=474 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377111: Aug 09 16:03:30.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377112: Aug 09 16:03:31.267 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602686, agentID=cangelini } 8377113: Aug 09 16:03:31.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377114: Aug 09 16:03:31.267 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602686, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377115: Aug 09 16:03:31.267 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377116: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799524 SkillGroupNum=10 } 8377117: Aug 09 16:03:37.861 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799524 8377118: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377119: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799524 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377120: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377121: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799525 SkillGroupNum=12 } 8377122: Aug 09 16:03:37.861 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799525 8377123: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377124: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799525 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:37 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377125: Aug 09 16:03:37.861 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377126: Aug 09 16:03:37.877 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799526 SkillGroupNum=13 } 8377127: Aug 09 16:03:37.877 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799526 8377128: Aug 09 16:03:37.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377129: Aug 09 16:03:37.877 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799526 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:37 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377130: Aug 09 16:03:37.877 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377131: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799527 SkillGroupNum=14 } 8377132: Aug 09 16:03:37.893 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799527 8377133: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377134: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799527 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:37 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377135: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377136: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799528 SkillGroupNum=7 } 8377137: Aug 09 16:03:37.893 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799528 8377138: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377139: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799528 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:37 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377140: Aug 09 16:03:37.893 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377141: Aug 09 16:03:39.393 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602687, agentID=mfoltz } 8377142: Aug 09 16:03:39.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377143: Aug 09 16:03:39.393 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602687, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377144: Aug 09 16:03:39.393 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377145: Aug 09 16:03:39.643 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602688, agentID=sbee } 8377146: Aug 09 16:03:39.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377147: Aug 09 16:03:39.643 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602688, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377148: Aug 09 16:03:39.643 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377149: Aug 09 16:03:41.471 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602689, agentID=cangelini } 8377150: Aug 09 16:03:41.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377151: Aug 09 16:03:41.471 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602689, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377152: Aug 09 16:03:41.471 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377153: Aug 09 16:03:44.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=530 } 8377154: Aug 09 16:03:44.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377155: Aug 09 16:03:44.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=530 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377156: Aug 09 16:03:44.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377157: Aug 09 16:03:47.908 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799529 SkillGroupNum=10 } 8377158: Aug 09 16:03:47.908 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799529 8377159: Aug 09 16:03:47.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377160: Aug 09 16:03:47.908 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799529 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377161: Aug 09 16:03:47.908 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377162: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799530 SkillGroupNum=12 } 8377163: Aug 09 16:03:47.924 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799530 8377164: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377165: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799530 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:47 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377166: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377167: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799531 SkillGroupNum=13 } 8377168: Aug 09 16:03:47.924 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799531 8377169: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377170: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799531 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:47 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377171: Aug 09 16:03:47.924 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377172: Aug 09 16:03:47.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799532 SkillGroupNum=14 } 8377173: Aug 09 16:03:47.940 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799532 8377174: Aug 09 16:03:47.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377175: Aug 09 16:03:47.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799532 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:47 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377176: Aug 09 16:03:47.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377177: Aug 09 16:03:47.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799533 SkillGroupNum=7 } 8377178: Aug 09 16:03:47.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799533 8377179: Aug 09 16:03:47.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377180: Aug 09 16:03:47.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799533 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:47 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377181: Aug 09 16:03:47.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377182: Aug 09 16:03:49.690 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602690, agentID=mfoltz } 8377183: Aug 09 16:03:49.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377184: Aug 09 16:03:49.690 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602690, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377185: Aug 09 16:03:49.690 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377186: Aug 09 16:03:49.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602691, agentID=sbee } 8377187: Aug 09 16:03:49.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377188: Aug 09 16:03:49.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602691, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377189: Aug 09 16:03:49.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377190: Aug 09 16:03:50.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54270 } 8377191: Aug 09 16:03:50.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377192: Aug 09 16:03:50.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54270 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377193: Aug 09 16:03:50.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377194: Aug 09 16:03:51.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=684 } 8377195: Aug 09 16:03:51.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377196: Aug 09 16:03:51.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=684 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377197: Aug 09 16:03:51.612 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377198: Aug 09 16:03:51.705 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602692, agentID=cangelini } 8377199: Aug 09 16:03:51.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377200: Aug 09 16:03:51.705 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602692, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377201: Aug 09 16:03:51.705 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377202: Aug 09 16:03:53.127 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799534 } 8377203: Aug 09 16:03:53.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377204: Aug 09 16:03:53.127 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799534 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377205: Aug 09 16:03:53.127 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377206: Aug 09 16:03:57.955 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799535 SkillGroupNum=10 } 8377207: Aug 09 16:03:57.955 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799535 8377208: Aug 09 16:03:57.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377209: Aug 09 16:03:57.955 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799535 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377210: Aug 09 16:03:57.955 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377211: Aug 09 16:03:57.971 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799536 SkillGroupNum=12 } 8377212: Aug 09 16:03:57.971 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799536 8377213: Aug 09 16:03:57.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377214: Aug 09 16:03:57.971 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799536 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:57 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377215: Aug 09 16:03:57.971 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377216: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799537 SkillGroupNum=13 } 8377217: Aug 09 16:03:57.987 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799537 8377218: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377219: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799537 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:57 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377220: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377221: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799538 SkillGroupNum=14 } 8377222: Aug 09 16:03:57.987 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799538 8377223: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377224: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799538 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:57 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377225: Aug 09 16:03:57.987 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377226: Aug 09 16:03:58.002 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799539 SkillGroupNum=7 } 8377227: Aug 09 16:03:58.002 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799539 8377228: Aug 09 16:03:58.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377229: Aug 09 16:03:58.002 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799539 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:03:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377230: Aug 09 16:03:58.002 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377231: Aug 09 16:03:58.377 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602693 } 8377232: Aug 09 16:03:58.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377233: Aug 09 16:03:58.377 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602693 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377234: Aug 09 16:03:58.377 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377235: Aug 09 16:03:59.940 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602694, agentID=mfoltz } 8377236: Aug 09 16:03:59.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377237: Aug 09 16:03:59.940 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602694, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377238: Aug 09 16:03:59.940 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377239: Aug 09 16:04:00.174 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602695, agentID=sbee } 8377240: Aug 09 16:04:00.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377241: Aug 09 16:04:00.174 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602695, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377242: Aug 09 16:04:00.174 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377243: Aug 09 16:04:00.424 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=475 } 8377244: Aug 09 16:04:00.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377245: Aug 09 16:04:00.424 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=475 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377246: Aug 09 16:04:00.424 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377247: Aug 09 16:04:02.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602696, agentID=cangelini } 8377248: Aug 09 16:04:02.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377249: Aug 09 16:04:02.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602696, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377250: Aug 09 16:04:02.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377251: Aug 09 16:04:08.018 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799540 SkillGroupNum=10 } 8377252: Aug 09 16:04:08.018 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799540 8377253: Aug 09 16:04:08.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377254: Aug 09 16:04:08.018 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799540 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377255: Aug 09 16:04:08.018 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377256: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799541 SkillGroupNum=12 } 8377257: Aug 09 16:04:08.034 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799541 8377258: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377259: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799541 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:08 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377260: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377261: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799542 SkillGroupNum=13 } 8377262: Aug 09 16:04:08.034 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799542 8377263: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377264: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799542 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377265: Aug 09 16:04:08.034 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377266: Aug 09 16:04:08.049 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799543 SkillGroupNum=14 } 8377267: Aug 09 16:04:08.049 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799543 8377268: Aug 09 16:04:08.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377269: Aug 09 16:04:08.049 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799543 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377270: Aug 09 16:04:08.049 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377271: Aug 09 16:04:08.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799544 SkillGroupNum=7 } 8377272: Aug 09 16:04:08.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799544 8377273: Aug 09 16:04:08.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377274: Aug 09 16:04:08.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799544 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377275: Aug 09 16:04:08.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377276: Aug 09 16:04:10.190 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602697, agentID=mfoltz } 8377277: Aug 09 16:04:10.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377278: Aug 09 16:04:10.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602697, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377279: Aug 09 16:04:10.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377280: Aug 09 16:04:10.362 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602698, agentID=sbee } 8377281: Aug 09 16:04:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377282: Aug 09 16:04:10.362 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602698, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377283: Aug 09 16:04:10.362 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377284: Aug 09 16:04:12.284 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602699, agentID=cangelini } 8377285: Aug 09 16:04:12.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377286: Aug 09 16:04:12.284 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602699, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377287: Aug 09 16:04:12.284 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377288: Aug 09 16:04:14.925 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=531 } 8377289: Aug 09 16:04:14.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377290: Aug 09 16:04:14.925 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=531 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377291: Aug 09 16:04:14.925 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377292: Aug 09 16:04:18.065 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799545 SkillGroupNum=10 } 8377293: Aug 09 16:04:18.065 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799545 8377294: Aug 09 16:04:18.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377295: Aug 09 16:04:18.065 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799545 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377296: Aug 09 16:04:18.065 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377297: Aug 09 16:04:18.081 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799546 SkillGroupNum=12 } 8377298: Aug 09 16:04:18.081 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799546 8377299: Aug 09 16:04:18.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377300: Aug 09 16:04:18.081 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799546 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:18 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377301: Aug 09 16:04:18.081 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377302: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799547 SkillGroupNum=13 } 8377303: Aug 09 16:04:18.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799547 8377304: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377305: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799547 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377306: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377307: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799548 SkillGroupNum=14 } 8377308: Aug 09 16:04:18.096 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799548 8377309: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377310: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799548 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377311: Aug 09 16:04:18.096 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377312: Aug 09 16:04:18.112 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799549 SkillGroupNum=7 } 8377313: Aug 09 16:04:18.112 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799549 8377314: Aug 09 16:04:18.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377315: Aug 09 16:04:18.112 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799549 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377316: Aug 09 16:04:18.112 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377317: Aug 09 16:04:20.143 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54271 } 8377318: Aug 09 16:04:20.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377319: Aug 09 16:04:20.143 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54271 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377320: Aug 09 16:04:20.143 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377321: Aug 09 16:04:20.456 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602700, agentID=mfoltz } 8377322: Aug 09 16:04:20.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377323: Aug 09 16:04:20.456 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602700, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377324: Aug 09 16:04:20.456 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377325: Aug 09 16:04:20.565 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602701, agentID=sbee } 8377326: Aug 09 16:04:20.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377327: Aug 09 16:04:20.565 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602701, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377328: Aug 09 16:04:20.565 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377329: Aug 09 16:04:21.612 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=685 } 8377330: Aug 09 16:04:21.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377331: Aug 09 16:04:21.612 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=685 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377332: Aug 09 16:04:21.628 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377333: Aug 09 16:04:22.534 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602702, agentID=cangelini } 8377334: Aug 09 16:04:22.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377335: Aug 09 16:04:22.534 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602702, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377336: Aug 09 16:04:22.534 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377337: Aug 09 16:04:23.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799550 } 8377338: Aug 09 16:04:23.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377339: Aug 09 16:04:23.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799550 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377340: Aug 09 16:04:23.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377341: Aug 09 16:04:25.487 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8377342: Aug 09 16:04:25.487 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8377343: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799551 SkillGroupNum=10 } 8377344: Aug 09 16:04:28.128 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799551 8377345: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377346: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799551 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377347: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377348: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799552 SkillGroupNum=12 } 8377349: Aug 09 16:04:28.128 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799552 8377350: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377351: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799552 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:28 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377352: Aug 09 16:04:28.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377353: Aug 09 16:04:28.144 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799553 SkillGroupNum=13 } 8377354: Aug 09 16:04:28.144 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799553 8377355: Aug 09 16:04:28.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377356: Aug 09 16:04:28.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799553 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377357: Aug 09 16:04:28.144 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377358: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799554 SkillGroupNum=14 } 8377359: Aug 09 16:04:28.159 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799554 8377360: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377361: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799554 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377362: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377363: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799555 SkillGroupNum=7 } 8377364: Aug 09 16:04:28.159 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799555 8377365: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377366: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799555 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377367: Aug 09 16:04:28.159 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377368: Aug 09 16:04:28.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602703 } 8377369: Aug 09 16:04:28.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377370: Aug 09 16:04:28.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602703 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377371: Aug 09 16:04:28.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377372: Aug 09 16:04:30.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=476 } 8377373: Aug 09 16:04:30.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377374: Aug 09 16:04:30.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=476 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377375: Aug 09 16:04:30.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377376: Aug 09 16:04:30.487 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8377377: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8377378: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377379: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377380: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377381: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8377382: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8377383: Aug 09 16:04:30.487 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8377384: Aug 09 16:04:30.722 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602704, agentID=mfoltz } 8377385: Aug 09 16:04:30.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377386: Aug 09 16:04:30.722 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602704, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377387: Aug 09 16:04:30.722 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377388: Aug 09 16:04:30.784 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602705, agentID=sbee } 8377389: Aug 09 16:04:30.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377390: Aug 09 16:04:30.784 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602705, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377391: Aug 09 16:04:30.784 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377392: Aug 09 16:04:32.769 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602706, agentID=cangelini } 8377393: Aug 09 16:04:32.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377394: Aug 09 16:04:32.769 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602706, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377395: Aug 09 16:04:32.769 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377396: Aug 09 16:04:38.175 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799556 SkillGroupNum=10 } 8377397: Aug 09 16:04:38.175 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799556 8377398: Aug 09 16:04:38.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377399: Aug 09 16:04:38.175 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799556 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377400: Aug 09 16:04:38.175 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377401: Aug 09 16:04:38.191 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799557 SkillGroupNum=12 } 8377402: Aug 09 16:04:38.191 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799557 8377403: Aug 09 16:04:38.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377404: Aug 09 16:04:38.191 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799557 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:38 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377405: Aug 09 16:04:38.191 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377406: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799558 SkillGroupNum=13 } 8377407: Aug 09 16:04:38.206 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799558 8377408: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377409: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799558 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377410: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377411: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799559 SkillGroupNum=14 } 8377412: Aug 09 16:04:38.206 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799559 8377413: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377414: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799559 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377415: Aug 09 16:04:38.206 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377416: Aug 09 16:04:38.222 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799560 SkillGroupNum=7 } 8377417: Aug 09 16:04:38.222 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799560 8377418: Aug 09 16:04:38.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377419: Aug 09 16:04:38.222 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799560 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377420: Aug 09 16:04:38.222 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377421: Aug 09 16:04:38.925 CDT %MIVR-SS_RM-7-UNK:--Last sync done at Thu Aug 09 15:54:38 CDT 2012 8377422: Aug 09 16:04:38.925 CDT %MIVR-SS_RM-7-UNK:the master-secondary status of this Engine is = true 8377423: Aug 09 16:04:38.925 CDT %MIVR-SS_RM-7-UNK:--# Start Sync data inside RsrcMgr.configReaderSyncer 8377424: Aug 09 16:04:39.316 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8377425: Aug 09 16:04:39.316 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_ACQUIRED:Mutex successfully acquired: owner=$$##$$%%--1344546278925 CRS Engine, node=1, id=2709,usage=CMDB-CRSDB Sync,userInfo=system 8377426: Aug 09 16:04:39.331 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8377427: Aug 09 16:04:39.331 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8377428: Aug 09 16:04:39.347 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8377429: Aug 09 16:04:39.362 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8377430: Aug 09 16:04:39.362 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8377431: Aug 09 16:04:39.706 CDT %MIVR-SS_RM-7-UNK:--# End Sync data inside RsrcMgr.configReaderSyncer 8377432: Aug 09 16:04:40.019 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49159](remote),objID:[-4407644f:138ac258758:-8000, 14]]]], buffer length 3106 8377433: Aug 09 16:04:40.019 CDT %MIVR-LIB_CLUSTER_CFG-6-MUTEX_SUCCESSFULLY_RELEASED:Mutex successfully released: owner=$$##$$%%--1344546278925 CRS Engine, node=1, id=2709,usage=CMDB-CRSDB Sync,userInfo=system 8377434: Aug 09 16:04:40.019 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49244](remote),objID:[6]]]], buffer length 3452 8377435: Aug 09 16:04:40.019 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.123:49262](remote),objID:[-4a8438a6:138ac262c24:-8000, 5]]]], buffer length 3601 8377436: Aug 09 16:04:40.019 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49159](remote),objID:[-574e6de7:138ac330301:-8000, 14]]]], buffer length 3106 8377437: Aug 09 16:04:40.019 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49239](remote),objID:[6090f73f:138ac33984c:-8000, 6]]]], buffer length 3452 8377438: Aug 09 16:04:40.034 CDT %MIVR-CLUSTER_MGR-7-UNK:Try to de-serialize object for key=Config Manager CVDContextContainer: value=RMIConfigManagerImpl_Stub[UnicastRef [liveRef: [endpoint:[10.12.50.124:49258](remote),objID:[4bc1f80f:138ac33a7cd:-8000, 5]]]], buffer length 3601 8377439: Aug 09 16:04:40.941 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602707, agentID=mfoltz } 8377440: Aug 09 16:04:40.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377441: Aug 09 16:04:40.941 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602707, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377442: Aug 09 16:04:40.941 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377443: Aug 09 16:04:40.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602708, agentID=sbee } 8377444: Aug 09 16:04:40.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377445: Aug 09 16:04:40.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602708, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377446: Aug 09 16:04:40.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377447: Aug 09 16:04:43.097 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602709, agentID=cangelini } 8377448: Aug 09 16:04:43.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377449: Aug 09 16:04:43.097 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602709, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377450: Aug 09 16:04:43.097 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377451: Aug 09 16:04:44.988 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=532 } 8377452: Aug 09 16:04:44.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377453: Aug 09 16:04:44.988 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=532 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377454: Aug 09 16:04:44.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377455: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799561 SkillGroupNum=10 } 8377456: Aug 09 16:04:48.238 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799561 8377457: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377458: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799561 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377459: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377460: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799562 SkillGroupNum=12 } 8377461: Aug 09 16:04:48.238 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799562 8377462: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377463: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799562 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:48 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377464: Aug 09 16:04:48.238 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377465: Aug 09 16:04:48.253 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799563 SkillGroupNum=13 } 8377466: Aug 09 16:04:48.253 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799563 8377467: Aug 09 16:04:48.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377468: Aug 09 16:04:48.253 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799563 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377469: Aug 09 16:04:48.253 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377470: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799564 SkillGroupNum=14 } 8377471: Aug 09 16:04:48.269 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799564 8377472: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377473: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799564 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377474: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377475: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799565 SkillGroupNum=7 } 8377476: Aug 09 16:04:48.269 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799565 8377477: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377478: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799565 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377479: Aug 09 16:04:48.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377480: Aug 09 16:04:50.144 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54272 } 8377481: Aug 09 16:04:50.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377482: Aug 09 16:04:50.144 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54272 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377483: Aug 09 16:04:50.144 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377484: Aug 09 16:04:51.269 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602710, agentID=mfoltz } 8377485: Aug 09 16:04:51.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377486: Aug 09 16:04:51.269 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602710, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377487: Aug 09 16:04:51.269 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377488: Aug 09 16:04:51.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602711, agentID=sbee } 8377489: Aug 09 16:04:51.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377490: Aug 09 16:04:51.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602711, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377491: Aug 09 16:04:51.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377492: Aug 09 16:04:51.628 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=686 } 8377493: Aug 09 16:04:51.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377494: Aug 09 16:04:51.628 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=686 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377495: Aug 09 16:04:51.628 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377496: Aug 09 16:04:53.128 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799566 } 8377497: Aug 09 16:04:53.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377498: Aug 09 16:04:53.128 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799566 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377499: Aug 09 16:04:53.128 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377500: Aug 09 16:04:53.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602712, agentID=cangelini } 8377501: Aug 09 16:04:53.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377502: Aug 09 16:04:53.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602712, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377503: Aug 09 16:04:53.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377504: Aug 09 16:04:58.285 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799567 SkillGroupNum=10 } 8377505: Aug 09 16:04:58.285 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799567 8377506: Aug 09 16:04:58.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377507: Aug 09 16:04:58.285 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799567 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377508: Aug 09 16:04:58.285 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377509: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799568 SkillGroupNum=12 } 8377510: Aug 09 16:04:58.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799568 8377511: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377512: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799568 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:58 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377513: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377514: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799569 SkillGroupNum=13 } 8377515: Aug 09 16:04:58.300 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799569 8377516: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377517: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799569 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377518: Aug 09 16:04:58.300 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377519: Aug 09 16:04:58.316 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799570 SkillGroupNum=14 } 8377520: Aug 09 16:04:58.316 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799570 8377521: Aug 09 16:04:58.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377522: Aug 09 16:04:58.316 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799570 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377523: Aug 09 16:04:58.316 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377524: Aug 09 16:04:58.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799571 SkillGroupNum=7 } 8377525: Aug 09 16:04:58.332 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799571 8377526: Aug 09 16:04:58.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377527: Aug 09 16:04:58.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799571 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:04:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377528: Aug 09 16:04:58.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377529: Aug 09 16:04:58.378 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602713 } 8377530: Aug 09 16:04:58.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377531: Aug 09 16:04:58.378 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602713 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377532: Aug 09 16:04:58.378 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377533: Aug 09 16:05:00.425 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=477 } 8377534: Aug 09 16:05:00.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377535: Aug 09 16:05:00.425 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=477 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377536: Aug 09 16:05:00.425 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377537: Aug 09 16:05:01.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602714, agentID=mfoltz } 8377538: Aug 09 16:05:01.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377539: Aug 09 16:05:01.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602714, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377540: Aug 09 16:05:01.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377541: Aug 09 16:05:01.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602715, agentID=sbee } 8377542: Aug 09 16:05:01.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377543: Aug 09 16:05:01.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602715, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377544: Aug 09 16:05:01.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377545: Aug 09 16:05:03.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602716, agentID=cangelini } 8377546: Aug 09 16:05:03.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377547: Aug 09 16:05:03.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602716, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377548: Aug 09 16:05:03.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377549: Aug 09 16:05:08.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799572 SkillGroupNum=10 } 8377550: Aug 09 16:05:08.332 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799572 8377551: Aug 09 16:05:08.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377552: Aug 09 16:05:08.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799572 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377553: Aug 09 16:05:08.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377554: Aug 09 16:05:08.347 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799573 SkillGroupNum=12 } 8377555: Aug 09 16:05:08.347 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799573 8377556: Aug 09 16:05:08.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377557: Aug 09 16:05:08.347 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799573 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:08 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377558: Aug 09 16:05:08.347 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377559: Aug 09 16:05:08.363 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799574 SkillGroupNum=13 } 8377560: Aug 09 16:05:08.363 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799574 8377561: Aug 09 16:05:08.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377562: Aug 09 16:05:08.363 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799574 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377563: Aug 09 16:05:08.363 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377564: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799575 SkillGroupNum=14 } 8377565: Aug 09 16:05:08.379 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799575 8377566: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377567: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799575 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377568: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377569: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799576 SkillGroupNum=7 } 8377570: Aug 09 16:05:08.379 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799576 8377571: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377572: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799576 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377573: Aug 09 16:05:08.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377574: Aug 09 16:05:11.738 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602717, agentID=mfoltz } 8377575: Aug 09 16:05:11.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377576: Aug 09 16:05:11.738 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602717, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377577: Aug 09 16:05:11.738 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377578: Aug 09 16:05:11.785 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602718, agentID=sbee } 8377579: Aug 09 16:05:11.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377580: Aug 09 16:05:11.785 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602718, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377581: Aug 09 16:05:11.785 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377582: Aug 09 16:05:13.863 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602719, agentID=cangelini } 8377583: Aug 09 16:05:13.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377584: Aug 09 16:05:13.863 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602719, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377585: Aug 09 16:05:13.863 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377586: Aug 09 16:05:14.926 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=533 } 8377587: Aug 09 16:05:14.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377588: Aug 09 16:05:14.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=533 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377589: Aug 09 16:05:14.926 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377590: Aug 09 16:05:18.394 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799577 SkillGroupNum=10 } 8377591: Aug 09 16:05:18.394 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799577 8377592: Aug 09 16:05:18.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377593: Aug 09 16:05:18.394 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799577 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377594: Aug 09 16:05:18.394 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377595: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799578 SkillGroupNum=12 } 8377596: Aug 09 16:05:18.410 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799578 8377597: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377598: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799578 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:18 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377599: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377600: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799579 SkillGroupNum=13 } 8377601: Aug 09 16:05:18.410 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799579 8377602: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377603: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799579 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377604: Aug 09 16:05:18.410 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377605: Aug 09 16:05:18.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799580 SkillGroupNum=14 } 8377606: Aug 09 16:05:18.426 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799580 8377607: Aug 09 16:05:18.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377608: Aug 09 16:05:18.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799580 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377609: Aug 09 16:05:18.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377610: Aug 09 16:05:18.441 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799581 SkillGroupNum=7 } 8377611: Aug 09 16:05:18.441 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799581 8377612: Aug 09 16:05:18.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377613: Aug 09 16:05:18.441 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799581 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377614: Aug 09 16:05:18.441 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377615: Aug 09 16:05:20.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54273 } 8377616: Aug 09 16:05:20.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377617: Aug 09 16:05:20.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54273 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377618: Aug 09 16:05:20.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377619: Aug 09 16:05:21.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=687 } 8377620: Aug 09 16:05:21.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377621: Aug 09 16:05:21.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=687 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377622: Aug 09 16:05:21.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377623: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602720, agentID=mfoltz } 8377624: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377625: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602720, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377626: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377627: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602721, agentID=sbee } 8377628: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377629: Aug 09 16:05:21.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602721, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377630: Aug 09 16:05:21.988 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377631: Aug 09 16:05:23.129 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799582 } 8377632: Aug 09 16:05:23.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377633: Aug 09 16:05:23.129 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799582 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377634: Aug 09 16:05:23.129 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377635: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnInitiatedEv received for call 101718097 [1054801/6] and agent bcook 8377636: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns null 8377637: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377638: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8377639: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377640: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 101718097 [1054801/6] and agent bcook 8377641: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns null 8377642: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInitiatedMsg (Rsrc:bcook ID:1054801/6 Type:NON IAQ) 8377643: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377644: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns null 8377645: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8377646: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377647: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:RIMACO.createContactForCall(ciscoCall, session == null, false, 101718097, bcook, NON IAQ, CONTACT_INITIATED, false) 8377648: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 101718097 [1054801/6] and agent bcook 8377649: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns null 8377650: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377651: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8377652: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377653: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2841) from null 8377654: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Agent.getSessionHierarchy(101718097 [1054801/6] (2112), NON IAQ, bcook, false) 8377655: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(1054801/6/101718097, 101718097 [1054801/6]) 8377656: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Session 80000003259 .addContact(2841) in TermConnActiveEv for call 101718097 [1054801/6] and agent bcook 8377657: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addAppContactToSession(2841, 80000003259, false) 8377658: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2841 : ContactSessionChanged received for App FW contact 2841, iefSourceContact is 101718097 [1054801/6] (2112) 8377659: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8377660: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Agent bcook .addAssociatedContact(Contact:RmCm contact 101718097[1054801/6] (2112) 8377661: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718097[1054801/6] (2112) .addAssociatedResource(bcook) 8377662: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook Contacts:Contact ID:101718097 [1054801/6] Contact Class:NON IAQ App Contact Id:2841 8377663: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2841 8377664: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook PrevState: AVAILABLE PrevStateSet:false 8377665: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactCreatedEvent contact type NON IAQ session 80000003259 session seq num 0 8377666: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8377667: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactServiceInitiatedEventReqMsg Contact2841 8377668: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8377669: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactServiceInitiatedEvent Resource Rsrc Name:Brittany Cook ID:bcook IAQ Extn:12101104 contact type NON IAQ session 80000003259 session seq num 0 8377670: Aug 09 16:05:23.629 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10841f0 at Thu Aug 09 16:05:23 CDT 2012 8377671: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:bcook ID:1054801/6 Type:NON IAQ) 8377672: Aug 09 16:05:23.629 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8377673: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377674: Aug 09 16:05:23.629 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 101718097 Contact Type:NON IAQ 8377675: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377676: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2841 : ContactAccepted received for App FW contact 2841, iefSourceContact is 101718097 [1054801/6] (2112) 8377677: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718097, callType: 9, connDeviceID: 12101104, ani: 12101104, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8377678: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr: Ignoring ICDContactAdapter 2841 .contactAccepted () because ICDContactAdapter is inactive 8377679: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8377680: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 9, connectionDeviceIDType: 0, connectionCallID: 101718097, calledPartyDisposition: 0, connectionDeviceID: 12101104, ani: 12101104, dnis: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8377681: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_SERVICE_INITIATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101718097, connectionDeviceID: 12101104, callingDeviceID: 12101104 } to outboundQ 8377682: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377683: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_SERVICE_INITIATED_EVENT } 8377684: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377685: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_SERVICE_INITIATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718097, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12101104, callingDeviceID: 12101104 to various sockets } 8377686: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure occured while dispatching an event: Event=com.cisco.call.CallEvent[CALL_ANSWERED,state=CALL_ANSWERED,contactImplId=1054801/6,lastContactImplId=1054801/6,session=Session[id=001-0x12a05f2cbb,parent=null,active=true,state=SESSION_IN_USE,time=1344546323629],lastSession=Session[id=001-0x12a05f2cbb,parent=null,active=true,state=SESSION_IN_USE,time=1344546323629],contactSeqNum=0,lastContactSeqNum=0] on CallContact[id=2841,type=Cisco Agent Call,implId=1054801/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2cbb,parent=null,active=true,state=SESSION_IN_USE,time=1344546323629],seqNum=0,time=1344546323629,cn=null,dn=null,cgn=12101104,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null] at Thu Aug 09 16:05:23 CDT 2012,Event source=CallContact[id=2841,type=Cisco Agent Call,implId=1054801/6,active=true,state=CALL_ANSWERED,inbound=false,handled=false,locale=en_US,aborting=false,app=null,task=null,session=Session[id=001-0x12a05f2cbb,parent=null,active=true,state=SESSION_IN_USE,time=1344546323629],seqNum=0,time=1344546323629,cn=null,dn=null,cgn=12101104,ani=null,dnis=null,clid=null,atype=UNKNOWN,lrd=null,ocn=null,odn=null,uui=null,aniii=null,ced=null],Event listener=com.cisco.wf.subsystems.rmcm.ICDContactAdapter at 108cdef,Exception=java.lang.ClassCastException: java.lang.Integer 8377687: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer 8377688: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377689: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_SERVICE_INITIATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377690: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.getCTIPortNumber(ICDContactAdapter.java:529) 8377691: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.contactAccepted(ICDContactAdapter.java:219) 8377692: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.ContactEvent.dispatchEvent(ContactEvent.java:779) 8377693: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.call.CallEvent.dispatchEvent(CallEvent.java:798) 8377694: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.event.EventBridge.dispatchEvent(EventBridge.java:68) 8377695: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1978) 8377696: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.postEvent(ContactStubImpl.java:1931) 8377697: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setToAccepted(ContactStubImpl.java:732) 8377698: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.setState(ContactStubImpl.java:993) 8377699: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.contact.Contact.setState(Contact.java:1047) 8377700: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.AgentCallContact.answered(AgentCallContact.java:105) 8377701: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.answerContact(Agent.java:3552) 8377702: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.Agent.processSessionActiveMsg(Agent.java:3739) 8377703: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.msgs.SessionActiveMsg.handleMsg(SessionActiveMsg.java:84) 8377704: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.processRmCmMsg(RsrcMgrMsgProcessor.java:1403) 8377705: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.RsrcMgrMsgProcessor.run(RsrcMgrMsgProcessor.java:240) 8377706: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8377707: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8377708: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8377709: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8377710: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:570) 8377711: Aug 09 16:05:23.629 CDT %MIVR-LIB_EVENT-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8377712: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377713: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:SessionActiveMsg being ignored because contact 2841 is already connected to agent bcook 8377714: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook Contacts:Contact ID:101718097 [1054801/6] Contact Class:NON IAQ App Contact Id:2841 8377715: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook PrevState: AVAILABLE PrevStateSet:false 8377716: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8377717: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bcook Order:35)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8377718: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:bcook ID:1054801/6 Type:NON IAQ cause:DEFAULT) 8377719: Aug 09 16:05:23.629 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377720: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook New State:UNAVAILABLE Old State:AVAILABLE Reason code:32762 8377721: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook Contacts:Contact ID:101718097 [1054801/6] Contact Class:NON IAQ App Contact Id:2841 8377722: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook PrevState: AVAILABLE PrevStateSet:true 8377723: Aug 09 16:05:23.629 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: bcook, new state: UNAVAILABLE 8377724: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 scornwell Order:1) 8377725: Aug 09 16:05:23.629 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: bcook because it's not a working outbound resource. 8377726: Aug 09 16:05:23.629 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 mfoltz Order:50)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8377727: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101104, agentDN:12101104, agentID:bcook, monitorID = 0, stateDuration = 0, agentstate = UNAVAILABLE, eventreasoncode = 32762, agentID = bcook, agentExtension = 12101104, agentID_Long = bcook } to outboundQ 8377728: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8377729: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=2, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=NOT_READY, eventReasonCode=32762, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=bcook, agentExtension=12101104, agentInstrument=null, agentID_Long=bcook, duration=-1, nextAgentState=-1 to various sockets } 8377730: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377731: Aug 09 16:05:23.629 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377732: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101718097 [1054801/6], address 12101104, calling party 12101104, and called party 914137947877 8377733: Aug 09 16:05:24.020 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377734: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:bcook ID:1054801/6) 8377735: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377736: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:Agent bcook monitoring contacts: 8377737: Aug 09 16:05:24.020 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377738: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101718097 [1054801/6] has internal type NON IAQ, contact type: NON IAQ for agent bcook 8377739: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377740: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionOfferedMsg (Rsrc:bcook ID:1054801/6 Type:NON IAQ) 8377741: Aug 09 16:05:24.020 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactOriginatedEventReqMsg Contact2841 8377742: Aug 09 16:05:24.020 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactOriginatedEvent Resource Rsrc Name:Brittany Cook ID:bcook IAQ Extn:12101104 contact type NON IAQ session 80000003259 session seq num 0 8377743: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 914137947877:false 8377744: Aug 09 16:05:24.020 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377745: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 914137947877:false 8377746: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-3-Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :914137947877:Undefined mnemonic 'Called Address in CALL_ORIGINATED_EVENT -- CRACTIEvenHandler :914137947877' 8377747: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101104:false 8377748: Aug 09 16:05:24.020 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 914137947877:false 8377749: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ORIGINATED_EVENT: Socket:Socket: null monitoredDeviceDN:0, monitorID: 0, serviceNumber: -1, skillGroupNumber: -1, connectionCallID: 101718097, connectionDeviceID: 12101104, callingDeviceID: 12101104, calledDeviceID: 914137947877, calledDeviceType: 0, callingDeviceType: 76 } to outboundQ 8377750: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ORIGINATED_EVENT } 8377751: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ORIGINATED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718097, lineHandle: 65535, lineType: 7, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, callingDeviceType: 76, calledDeviceType: 0, localConnectionState: 1, eventCause: 65535, connectionDeviceID: 12101104, callingDeviceID: 12101104, calledDeviceID: 914137947877 to various sockets } 8377752: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377753: Aug 09 16:05:24.020 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ORIGINATED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377754: Aug 09 16:05:24.113 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602722, agentID=cangelini } 8377755: Aug 09 16:05:24.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377756: Aug 09 16:05:24.113 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602722, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377757: Aug 09 16:05:24.113 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377758: Aug 09 16:05:28.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602723 } 8377759: Aug 09 16:05:28.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377760: Aug 09 16:05:28.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602723 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377761: Aug 09 16:05:28.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377762: Aug 09 16:05:28.442 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799583 SkillGroupNum=10 } 8377763: Aug 09 16:05:28.442 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799583 8377764: Aug 09 16:05:28.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377765: Aug 09 16:05:28.442 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799583 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=2 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377766: Aug 09 16:05:28.442 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377767: Aug 09 16:05:28.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799584 SkillGroupNum=12 } 8377768: Aug 09 16:05:28.457 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799584 8377769: Aug 09 16:05:28.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377770: Aug 09 16:05:28.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799584 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:28 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377771: Aug 09 16:05:28.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377772: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799585 SkillGroupNum=13 } 8377773: Aug 09 16:05:28.473 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799585 8377774: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377775: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799585 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377776: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377777: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799586 SkillGroupNum=14 } 8377778: Aug 09 16:05:28.473 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799586 8377779: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377780: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799586 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377781: Aug 09 16:05:28.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377782: Aug 09 16:05:28.488 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799587 SkillGroupNum=7 } 8377783: Aug 09 16:05:28.488 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799587 8377784: Aug 09 16:05:28.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377785: Aug 09 16:05:28.488 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799587 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377786: Aug 09 16:05:28.488 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377787: Aug 09 16:05:30.426 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=478 } 8377788: Aug 09 16:05:30.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377789: Aug 09 16:05:30.426 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=478 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377790: Aug 09 16:05:30.426 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8377791: Aug 09 16:05:30.488 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8377792: Aug 09 16:05:30.488 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8377793: Aug 09 16:05:32.176 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602724, agentID=sbee } 8377794: Aug 09 16:05:32.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377795: Aug 09 16:05:32.176 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602724, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377796: Aug 09 16:05:32.176 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377797: Aug 09 16:05:32.207 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602725, agentID=mfoltz } 8377798: Aug 09 16:05:32.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377799: Aug 09 16:05:32.207 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602725, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377800: Aug 09 16:05:32.207 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377801: Aug 09 16:05:34.332 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602726, agentID=cangelini } 8377802: Aug 09 16:05:34.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377803: Aug 09 16:05:34.332 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602726, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377804: Aug 09 16:05:34.332 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377805: Aug 09 16:05:35.489 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8377806: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377807: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8377808: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377809: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377810: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8377811: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8377812: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8377813: Aug 09 16:05:35.489 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8377814: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:101718097 [1054801/6], address 914137947877, calling party 12101104, and called party 914137947877 8377815: Aug 09 16:05:37.973 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377816: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:Processing msg: OutboundSessionEstablishedMsg (Rsrc:bcook ID:1054801/6) 8377817: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377818: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:Agent bcook monitoring contacts: 8377819: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101718097 [1054801/6] has internal type NON IAQ, contact type: NON IAQ for agent bcook 8377820: Aug 09 16:05:37.973 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377821: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377822: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:1054801/6 ID:bcook Type:NON IAQ) 8377823: Aug 09 16:05:37.973 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377824: Aug 09 16:05:37.973 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2841 8377825: Aug 09 16:05:37.973 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Brittany Cook ID:bcook IAQ Extn:12101104 contact type NON IAQ session 80000003259 session seq num 0 8377826: Aug 09 16:05:37.973 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10841f0 at Thu Aug 09 16:05:37 CDT 2012 8377827: Aug 09 16:05:37.973 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8377828: Aug 09 16:05:37.973 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 101718097, resource: bcook, ESD: -1 Contact Type:NON IAQ 8377829: Aug 09 16:05:37.973 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 101718097, resource: bcook, ESD: -1 Contact Type:NON IAQ because contact type is not applicable 8377830: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8377831: Aug 09 16:05:37.973 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101104:false 8377832: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12101104, connectionCallID: 101718097, monitoredDeviceDN: 12101104, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: -1, answeringDeviceID: Unknown, callingDeviceID: 12101104, calledDeviceID: Unknown, lastRedirectDeviceID: null, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535 } to outboundQ 8377833: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8377834: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718097, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 65535, callingDeviceType: 76, calledDeviceType: 65535, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12101104, answeringDeviceID: Unknown, calledDeviceID: Unknown, callingDeviceID: 12101104, lastRedirectDeviceID: null to various sockets } 8377835: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377836: Aug 09 16:05:37.973 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377837: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799588 SkillGroupNum=10 } 8377838: Aug 09 16:05:38.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799588 8377839: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377840: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799588 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=2 unAvailableAgents=7 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377841: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377842: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799589 SkillGroupNum=12 } 8377843: Aug 09 16:05:38.504 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799589 8377844: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377845: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799589 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:38 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377846: Aug 09 16:05:38.504 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377847: Aug 09 16:05:38.520 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799590 SkillGroupNum=13 } 8377848: Aug 09 16:05:38.520 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799590 8377849: Aug 09 16:05:38.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377850: Aug 09 16:05:38.520 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799590 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377851: Aug 09 16:05:38.520 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377852: Aug 09 16:05:38.535 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799591 SkillGroupNum=14 } 8377853: Aug 09 16:05:38.535 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799591 8377854: Aug 09 16:05:38.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377855: Aug 09 16:05:38.535 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799591 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377856: Aug 09 16:05:38.535 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377857: Aug 09 16:05:38.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799592 SkillGroupNum=7 } 8377858: Aug 09 16:05:38.551 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799592 8377859: Aug 09 16:05:38.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377860: Aug 09 16:05:38.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799592 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377861: Aug 09 16:05:38.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377862: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 101718097 [1054801/6] and agent bcook 8377863: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377864: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:classifyCall: 1054801/6 12101104 8377865: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:RmCm contact 101718097 [1054801/6] has internal type NON IAQ, contact type: NON IAQ for agent bcook 8377866: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:classifyCall 1054801/6 Rsrc: bcook CallingAddr: 12101104 LRAddr:null Type:NonIAQ(Else) 8377867: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:101718097 [1054801/6] 8377868: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:bcook ID:1054801/6 Type:NON IAQ Cause:DROPPED Abort Exception:null) 8377869: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Contact:1054801/6 isConnected: true 8377870: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377871: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:in processSessionTerminated, removing contact 1054801/6 from agent bcook's contacts table 8377872: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:RmCm contact 101718097[1054801/6] (2112) .removeConnectedResource(bcook) 8377873: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2841 8377874: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook New State:AVAILABLE Old State:UNAVAILABLE Reason code:0 8377875: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Brittany Cook ID:bcook IAQ Extn:12101104 contact type NON IAQ session 80000003259 session seq num 0 8377876: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(bcook) 8377877: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: bcook, new state: AVAILABLE 8377878: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:bcook) 8377879: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: bcook because it's not a working outbound resource. 8377880: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:ESD 10 .getHighestPriorityContact() returning null 8377881: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:ESD 6 .getHighestPriorityContact() returning null 8377882: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101104, agentDN:12101104, agentID:bcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = bcook, agentExtension = 12101104, agentID_Long = bcook } to outboundQ 8377883: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10841f0 at Thu Aug 09 16:05:40 CDT 2012 8377884: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(bcook) because there are no waiting contacts 8377885: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8377886: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8377887: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 101718097, resource: bcook Contact Type:NON IAQ 8377888: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 101718097, resource: bcook Contact Type:NON IAQ because contact does not exist in table 8377889: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=bcook, agentExtension=12101104, agentInstrument=null, agentID_Long=bcook, duration=-1, nextAgentState=-1 to various sockets } 8377890: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007258 Executing GetESDPropertiesStep 8377891: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007258 Executing InsertRsrcSkillStep 8377892: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101104:false 8377893: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn != null 8377894: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377895: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn_1 != null 8377896: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377897: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn_1 =1 8377898: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12101104, connectionCallID: 101718097, monitoredDeviceDN: 12101104, releasingDeviceID: 12101104, releasingDeviceType: 76 } to outboundQ 8377899: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:searching / Rn = 2 / Rn_1 = 1 / Rx = 1 8377900: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn > Rx 8377901: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn != null 8377902: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:searching / Rn = 1 / Rn_1 = 1 / Rx = 1 8377903: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8377904: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Rn <= Rx - insert after 8377905: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718097, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12101104, releasingDeviceID: 12101104 to various sockets } 8377906: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377907: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007259 Executing GetESDPropertiesStep 8377908: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377909: Aug 09 16:05:40.473 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007259 Executing InsertRsrcLongestAvailable 8377910: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Agent bcook .removeAssociatedContact(Contact:1054801/6 8377911: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook Contacts: 8377912: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Rsrc: bcook PrevState: AVAILABLE PrevStateSet:false 8377913: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD SASS_4: (SASS_4 jdahle Order:2)(SASS_4 bcook Order:1)(SASS_4 scornwell Order:1) 8377914: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RC000: (RC000 bcook Order:35)(RC000 mfoltz Order:50)(RC000 bthai Order:22)(RC000 scornwell Order:27)(RC000 bhite Order:15)(RC000 ethomsen Order:16)(RC000 jdahle Order:8)(RC000 rbartholomew Order:4)(RC000 jgranat Order:9) 8377915: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:1054801/6) 8377916: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054801/6) returns 101718097 [1054801/6] 8377917: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2841 : ContactTerminated received for App FW contact 2841, iefSourceContact is 101718097 [1054801/6] (2112) 8377918: Aug 09 16:05:40.473 CDT %MIVR-SS_RM-7-UNK:session 80000003259 .getParent() is null in SessionInvalidMsg for RmCm contact 101718097 [1054801/6] (2112) 8377919: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2841 8377920: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session 80000003259 .getParent() is null contactId= 2841 8377921: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(1054801/6) 8377922: Aug 09 16:05:40.473 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [1054801/6] 101718097 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type NON IAQ, session 80000003259, session seq num 0, rejReason 2, abortReason null 8377923: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10841f0 at Thu Aug 09 16:05:40 CDT 2012 8377924: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 101718097 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8377925: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 101718097 Contact Type:NON IAQ 8377926: Aug 09 16:05:40.473 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring ContactDisconnected - contact: 101718097 since contact does not exist in contact table 8377927: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 101718097, localConnectionState: 0, eventCause: 1014, connectionDeviceID: } to outboundQ 8377928: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8377929: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 101718097, localConnectionState: 0, eventCause: 1014, connectionDeviceID: to various sockets } 8377930: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 101718097 } to outboundQ 8377931: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8377932: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377933: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 101718097, connectionDeviceID: to various sockets } 8377934: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 101718097 } 8377935: Aug 09 16:05:40.473 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 101718097 } 8377936: Aug 09 16:05:42.379 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602727, agentID=sbee } 8377937: Aug 09 16:05:42.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377938: Aug 09 16:05:42.379 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602727, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377939: Aug 09 16:05:42.379 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377940: Aug 09 16:05:42.457 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602728, agentID=mfoltz } 8377941: Aug 09 16:05:42.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377942: Aug 09 16:05:42.457 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602728, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377943: Aug 09 16:05:42.457 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377944: Aug 09 16:05:44.582 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602729, agentID=cangelini } 8377945: Aug 09 16:05:44.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377946: Aug 09 16:05:44.582 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602729, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377947: Aug 09 16:05:44.582 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377948: Aug 09 16:05:44.926 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=534 } 8377949: Aug 09 16:05:44.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377950: Aug 09 16:05:44.926 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=534 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377951: Aug 09 16:05:44.926 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8377952: Aug 09 16:05:48.551 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799593 SkillGroupNum=10 } 8377953: Aug 09 16:05:48.551 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799593 8377954: Aug 09 16:05:48.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377955: Aug 09 16:05:48.551 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799593 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377956: Aug 09 16:05:48.551 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377957: Aug 09 16:05:48.567 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799594 SkillGroupNum=12 } 8377958: Aug 09 16:05:48.567 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799594 8377959: Aug 09 16:05:48.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377960: Aug 09 16:05:48.567 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799594 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:48 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377961: Aug 09 16:05:48.567 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377962: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799595 SkillGroupNum=13 } 8377963: Aug 09 16:05:48.583 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799595 8377964: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377965: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799595 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377966: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377967: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799596 SkillGroupNum=14 } 8377968: Aug 09 16:05:48.583 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799596 8377969: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377970: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799596 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377971: Aug 09 16:05:48.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377972: Aug 09 16:05:48.598 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799597 SkillGroupNum=7 } 8377973: Aug 09 16:05:48.598 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799597 8377974: Aug 09 16:05:48.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8377975: Aug 09 16:05:48.598 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799597 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377976: Aug 09 16:05:48.598 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377977: Aug 09 16:05:50.145 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54274 } 8377978: Aug 09 16:05:50.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377979: Aug 09 16:05:50.145 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54274 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377980: Aug 09 16:05:50.145 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8377981: Aug 09 16:05:51.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=688 } 8377982: Aug 09 16:05:51.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377983: Aug 09 16:05:51.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=688 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377984: Aug 09 16:05:51.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8377985: Aug 09 16:05:52.583 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602730, agentID=sbee } 8377986: Aug 09 16:05:52.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377987: Aug 09 16:05:52.583 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602730, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377988: Aug 09 16:05:52.583 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377989: Aug 09 16:05:52.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602731, agentID=mfoltz } 8377990: Aug 09 16:05:52.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377991: Aug 09 16:05:52.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602731, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377992: Aug 09 16:05:52.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8377993: Aug 09 16:05:53.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799598 } 8377994: Aug 09 16:05:53.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8377995: Aug 09 16:05:53.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799598 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377996: Aug 09 16:05:53.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8377997: Aug 09 16:05:54.833 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602732, agentID=cangelini } 8377998: Aug 09 16:05:54.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8377999: Aug 09 16:05:54.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602732, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378000: Aug 09 16:05:54.833 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378001: Aug 09 16:05:58.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602733 } 8378002: Aug 09 16:05:58.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378003: Aug 09 16:05:58.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602733 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378004: Aug 09 16:05:58.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378005: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799599 SkillGroupNum=10 } 8378006: Aug 09 16:05:58.614 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799599 8378007: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378008: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799599 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378009: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378010: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799600 SkillGroupNum=12 } 8378011: Aug 09 16:05:58.614 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799600 8378012: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378013: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799600 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:58 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378014: Aug 09 16:05:58.614 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378015: Aug 09 16:05:58.630 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799601 SkillGroupNum=13 } 8378016: Aug 09 16:05:58.630 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799601 8378017: Aug 09 16:05:58.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378018: Aug 09 16:05:58.630 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799601 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378019: Aug 09 16:05:58.630 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378020: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799602 SkillGroupNum=14 } 8378021: Aug 09 16:05:58.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799602 8378022: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378023: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799602 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378024: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378025: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799603 SkillGroupNum=7 } 8378026: Aug 09 16:05:58.645 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799603 8378027: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378028: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799603 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:05:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378029: Aug 09 16:05:58.645 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378030: Aug 09 16:06:00.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=479 } 8378031: Aug 09 16:06:00.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378032: Aug 09 16:06:00.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=479 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378033: Aug 09 16:06:00.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378034: Aug 09 16:06:02.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602734, agentID=sbee } 8378035: Aug 09 16:06:02.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378036: Aug 09 16:06:02.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602734, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378037: Aug 09 16:06:02.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378038: Aug 09 16:06:02.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602735, agentID=mfoltz } 8378039: Aug 09 16:06:02.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378040: Aug 09 16:06:02.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602735, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378041: Aug 09 16:06:02.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378042: Aug 09 16:06:05.067 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602736, agentID=cangelini } 8378043: Aug 09 16:06:05.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378044: Aug 09 16:06:05.067 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602736, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378045: Aug 09 16:06:05.067 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378046: Aug 09 16:06:08.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799604 SkillGroupNum=10 } 8378047: Aug 09 16:06:08.661 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799604 8378048: Aug 09 16:06:08.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378049: Aug 09 16:06:08.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799604 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378050: Aug 09 16:06:08.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378051: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799605 SkillGroupNum=12 } 8378052: Aug 09 16:06:08.677 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799605 8378053: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378054: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799605 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:08 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378055: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378056: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799606 SkillGroupNum=13 } 8378057: Aug 09 16:06:08.677 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799606 8378058: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378059: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799606 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378060: Aug 09 16:06:08.677 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378061: Aug 09 16:06:08.692 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799607 SkillGroupNum=14 } 8378062: Aug 09 16:06:08.692 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799607 8378063: Aug 09 16:06:08.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378064: Aug 09 16:06:08.692 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799607 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:08 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378065: Aug 09 16:06:08.692 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378066: Aug 09 16:06:08.708 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799608 SkillGroupNum=7 } 8378067: Aug 09 16:06:08.708 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799608 8378068: Aug 09 16:06:08.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378069: Aug 09 16:06:08.708 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799608 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:08 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378070: Aug 09 16:06:08.708 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378071: Aug 09 16:06:13.099 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602737, agentID=sbee } 8378072: Aug 09 16:06:13.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378073: Aug 09 16:06:13.099 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602737, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378074: Aug 09 16:06:13.099 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378075: Aug 09 16:06:13.161 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602738, agentID=mfoltz } 8378076: Aug 09 16:06:13.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378077: Aug 09 16:06:13.161 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602738, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378078: Aug 09 16:06:13.161 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378079: Aug 09 16:06:14.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=535 } 8378080: Aug 09 16:06:14.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378081: Aug 09 16:06:14.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=535 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378082: Aug 09 16:06:14.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378083: Aug 09 16:06:15.286 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602739, agentID=cangelini } 8378084: Aug 09 16:06:15.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378085: Aug 09 16:06:15.286 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602739, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378086: Aug 09 16:06:15.286 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378087: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799609 SkillGroupNum=10 } 8378088: Aug 09 16:06:18.724 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799609 8378089: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378090: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799609 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378091: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378092: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799610 SkillGroupNum=12 } 8378093: Aug 09 16:06:18.724 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799610 8378094: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378095: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799610 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:18 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378096: Aug 09 16:06:18.724 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378097: Aug 09 16:06:18.739 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799611 SkillGroupNum=13 } 8378098: Aug 09 16:06:18.739 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799611 8378099: Aug 09 16:06:18.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378100: Aug 09 16:06:18.739 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799611 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:18 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378101: Aug 09 16:06:18.739 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378102: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799612 SkillGroupNum=14 } 8378103: Aug 09 16:06:18.755 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799612 8378104: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378105: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799612 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:18 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378106: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378107: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799613 SkillGroupNum=7 } 8378108: Aug 09 16:06:18.755 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799613 8378109: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378110: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799613 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:18 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378111: Aug 09 16:06:18.755 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378112: Aug 09 16:06:20.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54275 } 8378113: Aug 09 16:06:20.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378114: Aug 09 16:06:20.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54275 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378115: Aug 09 16:06:20.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378116: Aug 09 16:06:21.661 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=689 } 8378117: Aug 09 16:06:21.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378118: Aug 09 16:06:21.661 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=689 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378119: Aug 09 16:06:21.661 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378120: Aug 09 16:06:23.130 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799614 } 8378121: Aug 09 16:06:23.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378122: Aug 09 16:06:23.130 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799614 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378123: Aug 09 16:06:23.130 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378124: Aug 09 16:06:23.318 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602740, agentID=sbee } 8378125: Aug 09 16:06:23.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378126: Aug 09 16:06:23.318 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602740, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378127: Aug 09 16:06:23.318 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378128: Aug 09 16:06:23.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602741, agentID=mfoltz } 8378129: Aug 09 16:06:23.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378130: Aug 09 16:06:23.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602741, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378131: Aug 09 16:06:23.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378132: Aug 09 16:06:25.536 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602742, agentID=cangelini } 8378133: Aug 09 16:06:25.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378134: Aug 09 16:06:25.536 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602742, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378135: Aug 09 16:06:25.536 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378136: Aug 09 16:06:28.380 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602743 } 8378137: Aug 09 16:06:28.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378138: Aug 09 16:06:28.380 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602743 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378139: Aug 09 16:06:28.380 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378140: Aug 09 16:06:28.771 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799615 SkillGroupNum=10 } 8378141: Aug 09 16:06:28.771 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799615 8378142: Aug 09 16:06:28.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378143: Aug 09 16:06:28.771 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799615 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378144: Aug 09 16:06:28.771 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378145: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799616 SkillGroupNum=12 } 8378146: Aug 09 16:06:28.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799616 8378147: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378148: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799616 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:28 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378149: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378150: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799617 SkillGroupNum=13 } 8378151: Aug 09 16:06:28.786 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799617 8378152: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378153: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799617 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:28 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378154: Aug 09 16:06:28.786 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378155: Aug 09 16:06:28.802 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799618 SkillGroupNum=14 } 8378156: Aug 09 16:06:28.802 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799618 8378157: Aug 09 16:06:28.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378158: Aug 09 16:06:28.802 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799618 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:28 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378159: Aug 09 16:06:28.802 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378160: Aug 09 16:06:28.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799619 SkillGroupNum=7 } 8378161: Aug 09 16:06:28.818 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799619 8378162: Aug 09 16:06:28.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378163: Aug 09 16:06:28.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799619 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:28 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378164: Aug 09 16:06:28.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378165: Aug 09 16:06:30.427 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=480 } 8378166: Aug 09 16:06:30.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378167: Aug 09 16:06:30.427 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=480 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378168: Aug 09 16:06:30.427 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378169: Aug 09 16:06:33.521 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602744, agentID=sbee } 8378170: Aug 09 16:06:33.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378171: Aug 09 16:06:33.521 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602744, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378172: Aug 09 16:06:33.521 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378173: Aug 09 16:06:33.677 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602745, agentID=mfoltz } 8378174: Aug 09 16:06:33.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378175: Aug 09 16:06:33.677 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602745, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378176: Aug 09 16:06:33.677 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378177: Aug 09 16:06:35.490 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8378178: Aug 09 16:06:35.490 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8378179: Aug 09 16:06:35.787 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602746, agentID=cangelini } 8378180: Aug 09 16:06:35.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378181: Aug 09 16:06:35.787 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602746, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378182: Aug 09 16:06:35.787 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378183: Aug 09 16:06:38.818 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799620 SkillGroupNum=10 } 8378184: Aug 09 16:06:38.818 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799620 8378185: Aug 09 16:06:38.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378186: Aug 09 16:06:38.818 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799620 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378187: Aug 09 16:06:38.818 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378188: Aug 09 16:06:38.833 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799621 SkillGroupNum=12 } 8378189: Aug 09 16:06:38.833 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799621 8378190: Aug 09 16:06:38.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378191: Aug 09 16:06:38.833 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799621 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:38 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378192: Aug 09 16:06:38.833 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378193: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799622 SkillGroupNum=13 } 8378194: Aug 09 16:06:38.849 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799622 8378195: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378196: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799622 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:38 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378197: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378198: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799623 SkillGroupNum=14 } 8378199: Aug 09 16:06:38.849 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799623 8378200: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378201: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799623 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:38 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378202: Aug 09 16:06:38.849 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378203: Aug 09 16:06:38.865 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799624 SkillGroupNum=7 } 8378204: Aug 09 16:06:38.865 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799624 8378205: Aug 09 16:06:38.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378206: Aug 09 16:06:38.865 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799624 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:38 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378207: Aug 09 16:06:38.865 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378208: Aug 09 16:06:40.490 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8378209: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8378210: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378211: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378212: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378213: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8378214: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8378215: Aug 09 16:06:40.490 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8378216: Aug 09 16:06:43.709 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602747, agentID=sbee } 8378217: Aug 09 16:06:43.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378218: Aug 09 16:06:43.709 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602747, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378219: Aug 09 16:06:43.709 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378220: Aug 09 16:06:43.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602748, agentID=mfoltz } 8378221: Aug 09 16:06:43.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378222: Aug 09 16:06:43.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602748, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378223: Aug 09 16:06:43.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378224: Aug 09 16:06:44.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=536 } 8378225: Aug 09 16:06:44.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378226: Aug 09 16:06:44.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=536 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378227: Aug 09 16:06:44.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378228: Aug 09 16:06:46.021 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602749, agentID=cangelini } 8378229: Aug 09 16:06:46.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378230: Aug 09 16:06:46.021 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602749, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378231: Aug 09 16:06:46.021 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378232: Aug 09 16:06:48.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799625 SkillGroupNum=10 } 8378233: Aug 09 16:06:48.881 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799625 8378234: Aug 09 16:06:48.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378235: Aug 09 16:06:48.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799625 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378236: Aug 09 16:06:48.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378237: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799626 SkillGroupNum=12 } 8378238: Aug 09 16:06:48.896 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799626 8378239: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378240: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799626 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:48 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378241: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378242: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799627 SkillGroupNum=13 } 8378243: Aug 09 16:06:48.896 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799627 8378244: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378245: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799627 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:48 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378246: Aug 09 16:06:48.896 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378247: Aug 09 16:06:48.912 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799628 SkillGroupNum=14 } 8378248: Aug 09 16:06:48.912 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799628 8378249: Aug 09 16:06:48.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378250: Aug 09 16:06:48.912 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799628 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:48 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378251: Aug 09 16:06:48.912 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378252: Aug 09 16:06:48.927 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799629 SkillGroupNum=7 } 8378253: Aug 09 16:06:48.927 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799629 8378254: Aug 09 16:06:48.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378255: Aug 09 16:06:48.927 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799629 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:48 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378256: Aug 09 16:06:48.927 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378257: Aug 09 16:06:50.146 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54276 } 8378258: Aug 09 16:06:50.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378259: Aug 09 16:06:50.146 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54276 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378260: Aug 09 16:06:50.146 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378261: Aug 09 16:06:51.662 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=690 } 8378262: Aug 09 16:06:51.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378263: Aug 09 16:06:51.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=690 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378264: Aug 09 16:06:51.662 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378265: Aug 09 16:06:53.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799630 } 8378266: Aug 09 16:06:53.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378267: Aug 09 16:06:53.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799630 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378268: Aug 09 16:06:53.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378269: Aug 09 16:06:53.881 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602750, agentID=sbee } 8378270: Aug 09 16:06:53.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378271: Aug 09 16:06:53.881 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602750, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378272: Aug 09 16:06:53.881 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378273: Aug 09 16:06:54.162 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602751, agentID=mfoltz } 8378274: Aug 09 16:06:54.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378275: Aug 09 16:06:54.162 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602751, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378276: Aug 09 16:06:54.162 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378277: Aug 09 16:06:56.240 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602752, agentID=cangelini } 8378278: Aug 09 16:06:56.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378279: Aug 09 16:06:56.240 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602752, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378280: Aug 09 16:06:56.240 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378281: Aug 09 16:06:58.381 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602753 } 8378282: Aug 09 16:06:58.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378283: Aug 09 16:06:58.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602753 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378284: Aug 09 16:06:58.381 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378285: Aug 09 16:06:58.928 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799631 SkillGroupNum=10 } 8378286: Aug 09 16:06:58.928 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799631 8378287: Aug 09 16:06:58.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378288: Aug 09 16:06:58.928 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799631 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378289: Aug 09 16:06:58.928 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378290: Aug 09 16:06:58.943 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799632 SkillGroupNum=12 } 8378291: Aug 09 16:06:58.943 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799632 8378292: Aug 09 16:06:58.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378293: Aug 09 16:06:58.943 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799632 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:58 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378294: Aug 09 16:06:58.943 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378295: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799633 SkillGroupNum=13 } 8378296: Aug 09 16:06:58.959 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799633 8378297: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378298: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799633 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:58 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378299: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378300: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799634 SkillGroupNum=14 } 8378301: Aug 09 16:06:58.959 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799634 8378302: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378303: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799634 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:58 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378304: Aug 09 16:06:58.959 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378305: Aug 09 16:06:58.974 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799635 SkillGroupNum=7 } 8378306: Aug 09 16:06:58.974 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799635 8378307: Aug 09 16:06:58.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378308: Aug 09 16:06:58.974 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799635 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:06:58 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378309: Aug 09 16:06:58.974 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378310: Aug 09 16:07:00.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=481 } 8378311: Aug 09 16:07:00.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378312: Aug 09 16:07:00.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=481 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378313: Aug 09 16:07:00.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378314: Aug 09 16:07:04.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602754, agentID=sbee } 8378315: Aug 09 16:07:04.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378316: Aug 09 16:07:04.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602754, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378317: Aug 09 16:07:04.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378318: Aug 09 16:07:04.396 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602755, agentID=mfoltz } 8378319: Aug 09 16:07:04.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378320: Aug 09 16:07:04.396 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602755, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378321: Aug 09 16:07:04.396 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378322: Aug 09 16:07:06.459 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602756, agentID=cangelini } 8378323: Aug 09 16:07:06.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378324: Aug 09 16:07:06.459 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602756, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378325: Aug 09 16:07:06.459 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378326: Aug 09 16:07:07.334 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546427334 8378327: Aug 09 16:07:07.334 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546427334 done. 8378328: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799636 SkillGroupNum=10 } 8378329: Aug 09 16:07:08.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799636 8378330: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378331: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799636 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:08 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378332: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378333: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799637 SkillGroupNum=12 } 8378334: Aug 09 16:07:08.990 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799637 8378335: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378336: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799637 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:08 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378337: Aug 09 16:07:08.990 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378338: Aug 09 16:07:09.006 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799638 SkillGroupNum=13 } 8378339: Aug 09 16:07:09.006 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799638 8378340: Aug 09 16:07:09.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378341: Aug 09 16:07:09.006 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799638 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378342: Aug 09 16:07:09.006 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378343: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799639 SkillGroupNum=14 } 8378344: Aug 09 16:07:09.022 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799639 8378345: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378346: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799639 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378347: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378348: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799640 SkillGroupNum=7 } 8378349: Aug 09 16:07:09.022 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799640 8378350: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378351: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799640 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378352: Aug 09 16:07:09.022 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378353: Aug 09 16:07:14.397 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602757, agentID=sbee } 8378354: Aug 09 16:07:14.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378355: Aug 09 16:07:14.412 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602757, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378356: Aug 09 16:07:14.412 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378357: Aug 09 16:07:14.615 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602758, agentID=mfoltz } 8378358: Aug 09 16:07:14.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378359: Aug 09 16:07:14.615 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602758, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378360: Aug 09 16:07:14.615 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378361: Aug 09 16:07:14.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=537 } 8378362: Aug 09 16:07:14.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378363: Aug 09 16:07:14.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=537 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378364: Aug 09 16:07:14.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378365: Aug 09 16:07:16.819 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602759, agentID=cangelini } 8378366: Aug 09 16:07:16.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378367: Aug 09 16:07:16.819 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602759, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378368: Aug 09 16:07:16.819 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378369: Aug 09 16:07:19.037 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799641 SkillGroupNum=10 } 8378370: Aug 09 16:07:19.037 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799641 8378371: Aug 09 16:07:19.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378372: Aug 09 16:07:19.037 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799641 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378373: Aug 09 16:07:19.037 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378374: Aug 09 16:07:19.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799642 SkillGroupNum=12 } 8378375: Aug 09 16:07:19.053 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799642 8378376: Aug 09 16:07:19.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378377: Aug 09 16:07:19.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799642 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:19 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378378: Aug 09 16:07:19.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378379: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799643 SkillGroupNum=13 } 8378380: Aug 09 16:07:19.069 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799643 8378381: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378382: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799643 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378383: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378384: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799644 SkillGroupNum=14 } 8378385: Aug 09 16:07:19.069 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799644 8378386: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378387: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799644 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378388: Aug 09 16:07:19.069 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378389: Aug 09 16:07:19.084 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799645 SkillGroupNum=7 } 8378390: Aug 09 16:07:19.084 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799645 8378391: Aug 09 16:07:19.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378392: Aug 09 16:07:19.084 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799645 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378393: Aug 09 16:07:19.084 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378394: Aug 09 16:07:20.147 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54277 } 8378395: Aug 09 16:07:20.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378396: Aug 09 16:07:20.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54277 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378397: Aug 09 16:07:20.147 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378398: Aug 09 16:07:21.662 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=691 } 8378399: Aug 09 16:07:21.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378400: Aug 09 16:07:21.662 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=691 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378401: Aug 09 16:07:21.662 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378402: Aug 09 16:07:23.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799646 } 8378403: Aug 09 16:07:23.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378404: Aug 09 16:07:23.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799646 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378405: Aug 09 16:07:23.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378406: Aug 09 16:07:24.647 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602760, agentID=sbee } 8378407: Aug 09 16:07:24.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378408: Aug 09 16:07:24.647 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602760, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378409: Aug 09 16:07:24.647 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378410: Aug 09 16:07:24.991 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602761, agentID=mfoltz } 8378411: Aug 09 16:07:24.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378412: Aug 09 16:07:24.991 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602761, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378413: Aug 09 16:07:24.991 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378414: Aug 09 16:07:27.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602762, agentID=cangelini } 8378415: Aug 09 16:07:27.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378416: Aug 09 16:07:27.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602762, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378417: Aug 09 16:07:27.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378418: Aug 09 16:07:28.381 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602763 } 8378419: Aug 09 16:07:28.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378420: Aug 09 16:07:28.381 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602763 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378421: Aug 09 16:07:28.381 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378422: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799647 SkillGroupNum=10 } 8378423: Aug 09 16:07:29.100 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799647 8378424: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378425: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799647 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378426: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378427: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799648 SkillGroupNum=12 } 8378428: Aug 09 16:07:29.100 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799648 8378429: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378430: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799648 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:29 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378431: Aug 09 16:07:29.100 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378432: Aug 09 16:07:29.116 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799649 SkillGroupNum=13 } 8378433: Aug 09 16:07:29.116 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799649 8378434: Aug 09 16:07:29.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378435: Aug 09 16:07:29.116 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799649 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378436: Aug 09 16:07:29.116 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378437: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799650 SkillGroupNum=14 } 8378438: Aug 09 16:07:29.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799650 8378439: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378440: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799650 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378441: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378442: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799651 SkillGroupNum=7 } 8378443: Aug 09 16:07:29.131 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799651 8378444: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378445: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799651 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378446: Aug 09 16:07:29.131 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378447: Aug 09 16:07:30.428 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=482 } 8378448: Aug 09 16:07:30.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378449: Aug 09 16:07:30.428 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=482 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378450: Aug 09 16:07:30.428 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378451: Aug 09 16:07:34.850 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602764, agentID=sbee } 8378452: Aug 09 16:07:34.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378453: Aug 09 16:07:34.850 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602764, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378454: Aug 09 16:07:34.850 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378455: Aug 09 16:07:35.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602765, agentID=mfoltz } 8378456: Aug 09 16:07:35.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378457: Aug 09 16:07:35.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602765, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378458: Aug 09 16:07:35.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378459: Aug 09 16:07:37.319 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602766, agentID=cangelini } 8378460: Aug 09 16:07:37.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378461: Aug 09 16:07:37.319 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602766, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378462: Aug 09 16:07:37.319 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378463: Aug 09 16:07:39.147 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799652 SkillGroupNum=10 } 8378464: Aug 09 16:07:39.147 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799652 8378465: Aug 09 16:07:39.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378466: Aug 09 16:07:39.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799652 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378467: Aug 09 16:07:39.147 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378468: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799653 SkillGroupNum=12 } 8378469: Aug 09 16:07:39.163 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799653 8378470: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378471: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799653 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:39 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378472: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378473: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799654 SkillGroupNum=13 } 8378474: Aug 09 16:07:39.163 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799654 8378475: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378476: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799654 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378477: Aug 09 16:07:39.163 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378478: Aug 09 16:07:39.178 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799655 SkillGroupNum=14 } 8378479: Aug 09 16:07:39.178 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799655 8378480: Aug 09 16:07:39.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378481: Aug 09 16:07:39.178 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799655 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378482: Aug 09 16:07:39.178 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378483: Aug 09 16:07:39.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799656 SkillGroupNum=7 } 8378484: Aug 09 16:07:39.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799656 8378485: Aug 09 16:07:39.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378486: Aug 09 16:07:39.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799656 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378487: Aug 09 16:07:39.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378488: Aug 09 16:07:40.491 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8378489: Aug 09 16:07:40.491 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8378490: Aug 09 16:07:44.944 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=538 } 8378491: Aug 09 16:07:44.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378492: Aug 09 16:07:44.944 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=538 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378493: Aug 09 16:07:44.944 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378494: Aug 09 16:07:45.053 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602767, agentID=sbee } 8378495: Aug 09 16:07:45.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378496: Aug 09 16:07:45.053 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602767, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378497: Aug 09 16:07:45.053 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378498: Aug 09 16:07:45.491 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8378499: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8378500: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378501: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378502: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378503: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8378504: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8378505: Aug 09 16:07:45.491 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8378506: Aug 09 16:07:45.522 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602768, agentID=mfoltz } 8378507: Aug 09 16:07:45.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378508: Aug 09 16:07:45.522 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602768, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378509: Aug 09 16:07:45.522 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378510: Aug 09 16:07:47.554 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602769, agentID=cangelini } 8378511: Aug 09 16:07:47.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378512: Aug 09 16:07:47.554 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602769, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378513: Aug 09 16:07:47.554 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378514: Aug 09 16:07:49.194 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799657 SkillGroupNum=10 } 8378515: Aug 09 16:07:49.194 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799657 8378516: Aug 09 16:07:49.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378517: Aug 09 16:07:49.194 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799657 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378518: Aug 09 16:07:49.194 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378519: Aug 09 16:07:49.210 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799658 SkillGroupNum=12 } 8378520: Aug 09 16:07:49.210 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799658 8378521: Aug 09 16:07:49.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378522: Aug 09 16:07:49.210 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799658 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:49 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378523: Aug 09 16:07:49.210 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378524: Aug 09 16:07:49.225 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799659 SkillGroupNum=13 } 8378525: Aug 09 16:07:49.225 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799659 8378526: Aug 09 16:07:49.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378527: Aug 09 16:07:49.225 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799659 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378528: Aug 09 16:07:49.225 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378529: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799660 SkillGroupNum=14 } 8378530: Aug 09 16:07:49.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799660 8378531: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378532: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799660 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378533: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378534: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799661 SkillGroupNum=7 } 8378535: Aug 09 16:07:49.241 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799661 8378536: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378537: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799661 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378538: Aug 09 16:07:49.241 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378539: Aug 09 16:07:50.147 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54278 } 8378540: Aug 09 16:07:50.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378541: Aug 09 16:07:50.147 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54278 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378542: Aug 09 16:07:50.147 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378543: Aug 09 16:07:51.679 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=692 } 8378544: Aug 09 16:07:51.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378545: Aug 09 16:07:51.679 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=692 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378546: Aug 09 16:07:51.679 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378547: Aug 09 16:07:53.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799662 } 8378548: Aug 09 16:07:53.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378549: Aug 09 16:07:53.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799662 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378550: Aug 09 16:07:53.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378551: Aug 09 16:07:55.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602770, agentID=sbee } 8378552: Aug 09 16:07:55.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378553: Aug 09 16:07:55.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602770, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378554: Aug 09 16:07:55.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378555: Aug 09 16:07:55.757 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602771, agentID=mfoltz } 8378556: Aug 09 16:07:55.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378557: Aug 09 16:07:55.757 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602771, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378558: Aug 09 16:07:55.757 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378559: Aug 09 16:07:57.804 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602772, agentID=cangelini } 8378560: Aug 09 16:07:57.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378561: Aug 09 16:07:57.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602772, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378562: Aug 09 16:07:57.804 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378563: Aug 09 16:07:58.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602773 } 8378564: Aug 09 16:07:58.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378565: Aug 09 16:07:58.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602773 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378566: Aug 09 16:07:58.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378567: Aug 09 16:07:59.257 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799663 SkillGroupNum=10 } 8378568: Aug 09 16:07:59.257 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799663 8378569: Aug 09 16:07:59.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378570: Aug 09 16:07:59.257 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799663 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378571: Aug 09 16:07:59.257 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378572: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799664 SkillGroupNum=12 } 8378573: Aug 09 16:07:59.272 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799664 8378574: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378575: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799664 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:59 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378576: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378577: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799665 SkillGroupNum=13 } 8378578: Aug 09 16:07:59.272 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799665 8378579: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378580: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799665 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378581: Aug 09 16:07:59.272 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378582: Aug 09 16:07:59.288 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799666 SkillGroupNum=14 } 8378583: Aug 09 16:07:59.288 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799666 8378584: Aug 09 16:07:59.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378585: Aug 09 16:07:59.288 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799666 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378586: Aug 09 16:07:59.288 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378587: Aug 09 16:07:59.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799667 SkillGroupNum=7 } 8378588: Aug 09 16:07:59.304 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799667 8378589: Aug 09 16:07:59.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378590: Aug 09 16:07:59.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799667 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:07:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378591: Aug 09 16:07:59.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378592: Aug 09 16:08:00.444 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=483 } 8378593: Aug 09 16:08:00.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378594: Aug 09 16:08:00.444 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=483 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378595: Aug 09 16:08:00.444 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378596: Aug 09 16:08:05.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602774, agentID=sbee } 8378597: Aug 09 16:08:05.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378598: Aug 09 16:08:05.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602774, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378599: Aug 09 16:08:05.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378600: Aug 09 16:08:06.023 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602775, agentID=mfoltz } 8378601: Aug 09 16:08:06.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378602: Aug 09 16:08:06.023 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602775, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378603: Aug 09 16:08:06.023 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378604: Aug 09 16:08:08.101 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602776, agentID=cangelini } 8378605: Aug 09 16:08:08.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378606: Aug 09 16:08:08.101 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602776, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378607: Aug 09 16:08:08.101 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378608: Aug 09 16:08:09.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799668 SkillGroupNum=10 } 8378609: Aug 09 16:08:09.304 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799668 8378610: Aug 09 16:08:09.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378611: Aug 09 16:08:09.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799668 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378612: Aug 09 16:08:09.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378613: Aug 09 16:08:09.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799669 SkillGroupNum=12 } 8378614: Aug 09 16:08:09.320 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799669 8378615: Aug 09 16:08:09.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378616: Aug 09 16:08:09.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799669 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:09 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378617: Aug 09 16:08:09.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378618: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799670 SkillGroupNum=13 } 8378619: Aug 09 16:08:09.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799670 8378620: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378621: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799670 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378622: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378623: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799671 SkillGroupNum=14 } 8378624: Aug 09 16:08:09.335 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799671 8378625: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378626: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799671 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378627: Aug 09 16:08:09.335 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378628: Aug 09 16:08:09.351 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799672 SkillGroupNum=7 } 8378629: Aug 09 16:08:09.351 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799672 8378630: Aug 09 16:08:09.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378631: Aug 09 16:08:09.351 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799672 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378632: Aug 09 16:08:09.351 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378633: Aug 09 16:08:14.945 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=539 } 8378634: Aug 09 16:08:14.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378635: Aug 09 16:08:14.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=539 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378636: Aug 09 16:08:14.945 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378637: Aug 09 16:08:15.820 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602777, agentID=sbee } 8378638: Aug 09 16:08:15.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378639: Aug 09 16:08:15.820 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602777, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378640: Aug 09 16:08:15.820 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378641: Aug 09 16:08:16.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602778, agentID=mfoltz } 8378642: Aug 09 16:08:16.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378643: Aug 09 16:08:16.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602778, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378644: Aug 09 16:08:16.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378645: Aug 09 16:08:18.320 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602779, agentID=cangelini } 8378646: Aug 09 16:08:18.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378647: Aug 09 16:08:18.320 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602779, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378648: Aug 09 16:08:18.320 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378649: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799673 SkillGroupNum=10 } 8378650: Aug 09 16:08:19.367 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799673 8378651: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378652: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799673 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378653: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378654: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799674 SkillGroupNum=12 } 8378655: Aug 09 16:08:19.367 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799674 8378656: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378657: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799674 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:19 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378658: Aug 09 16:08:19.367 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378659: Aug 09 16:08:19.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799675 SkillGroupNum=13 } 8378660: Aug 09 16:08:19.382 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799675 8378661: Aug 09 16:08:19.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378662: Aug 09 16:08:19.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799675 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378663: Aug 09 16:08:19.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378664: Aug 09 16:08:19.398 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799676 SkillGroupNum=14 } 8378665: Aug 09 16:08:19.398 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799676 8378666: Aug 09 16:08:19.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378667: Aug 09 16:08:19.398 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799676 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378668: Aug 09 16:08:19.398 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378669: Aug 09 16:08:19.413 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799677 SkillGroupNum=7 } 8378670: Aug 09 16:08:19.413 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799677 8378671: Aug 09 16:08:19.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378672: Aug 09 16:08:19.413 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799677 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378673: Aug 09 16:08:19.413 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378674: Aug 09 16:08:20.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54279 } 8378675: Aug 09 16:08:20.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378676: Aug 09 16:08:20.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54279 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378677: Aug 09 16:08:20.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378678: Aug 09 16:08:21.695 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=693 } 8378679: Aug 09 16:08:21.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378680: Aug 09 16:08:21.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=693 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378681: Aug 09 16:08:21.695 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378682: Aug 09 16:08:23.132 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799678 } 8378683: Aug 09 16:08:23.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378684: Aug 09 16:08:23.132 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799678 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378685: Aug 09 16:08:23.132 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378686: Aug 09 16:08:26.070 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602780, agentID=sbee } 8378687: Aug 09 16:08:26.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378688: Aug 09 16:08:26.070 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602780, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378689: Aug 09 16:08:26.070 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378690: Aug 09 16:08:26.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602781, agentID=mfoltz } 8378691: Aug 09 16:08:26.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378692: Aug 09 16:08:26.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602781, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378693: Aug 09 16:08:26.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378694: Aug 09 16:08:28.382 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602782 } 8378695: Aug 09 16:08:28.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378696: Aug 09 16:08:28.382 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602782 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378697: Aug 09 16:08:28.382 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378698: Aug 09 16:08:28.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602783, agentID=cangelini } 8378699: Aug 09 16:08:28.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378700: Aug 09 16:08:28.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602783, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378701: Aug 09 16:08:28.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378702: Aug 09 16:08:29.414 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799679 SkillGroupNum=10 } 8378703: Aug 09 16:08:29.414 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799679 8378704: Aug 09 16:08:29.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378705: Aug 09 16:08:29.414 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799679 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378706: Aug 09 16:08:29.414 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378707: Aug 09 16:08:29.429 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799680 SkillGroupNum=12 } 8378708: Aug 09 16:08:29.429 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799680 8378709: Aug 09 16:08:29.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378710: Aug 09 16:08:29.429 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799680 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:29 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378711: Aug 09 16:08:29.429 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378712: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799681 SkillGroupNum=13 } 8378713: Aug 09 16:08:29.445 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799681 8378714: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378715: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799681 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378716: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378717: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799682 SkillGroupNum=14 } 8378718: Aug 09 16:08:29.445 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799682 8378719: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378720: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799682 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378721: Aug 09 16:08:29.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378722: Aug 09 16:08:29.461 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799683 SkillGroupNum=7 } 8378723: Aug 09 16:08:29.461 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799683 8378724: Aug 09 16:08:29.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378725: Aug 09 16:08:29.461 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799683 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378726: Aug 09 16:08:29.461 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378727: Aug 09 16:08:30.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=484 } 8378728: Aug 09 16:08:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378729: Aug 09 16:08:30.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=484 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378730: Aug 09 16:08:30.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378731: Aug 09 16:08:36.304 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602784, agentID=sbee } 8378732: Aug 09 16:08:36.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378733: Aug 09 16:08:36.304 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602784, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378734: Aug 09 16:08:36.304 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378735: Aug 09 16:08:36.726 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602785, agentID=mfoltz } 8378736: Aug 09 16:08:36.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378737: Aug 09 16:08:36.726 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602785, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378738: Aug 09 16:08:36.726 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378739: Aug 09 16:08:38.804 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602786, agentID=cangelini } 8378740: Aug 09 16:08:38.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378741: Aug 09 16:08:38.804 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602786, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378742: Aug 09 16:08:38.804 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378743: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799684 SkillGroupNum=10 } 8378744: Aug 09 16:08:39.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799684 8378745: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378746: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799684 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378747: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378748: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799685 SkillGroupNum=12 } 8378749: Aug 09 16:08:39.476 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799685 8378750: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378751: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799685 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:39 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378752: Aug 09 16:08:39.476 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378753: Aug 09 16:08:39.492 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799686 SkillGroupNum=13 } 8378754: Aug 09 16:08:39.492 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799686 8378755: Aug 09 16:08:39.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378756: Aug 09 16:08:39.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799686 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378757: Aug 09 16:08:39.492 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378758: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799687 SkillGroupNum=14 } 8378759: Aug 09 16:08:39.508 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799687 8378760: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378761: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799687 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378762: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378763: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799688 SkillGroupNum=7 } 8378764: Aug 09 16:08:39.508 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799688 8378765: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378766: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799688 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378767: Aug 09 16:08:39.508 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378768: Aug 09 16:08:44.945 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=540 } 8378769: Aug 09 16:08:44.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378770: Aug 09 16:08:44.945 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=540 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378771: Aug 09 16:08:44.945 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378772: Aug 09 16:08:45.492 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8378773: Aug 09 16:08:45.492 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8378774: Aug 09 16:08:46.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602787, agentID=sbee } 8378775: Aug 09 16:08:46.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378776: Aug 09 16:08:46.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602787, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378777: Aug 09 16:08:46.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378778: Aug 09 16:08:46.992 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602788, agentID=mfoltz } 8378779: Aug 09 16:08:46.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378780: Aug 09 16:08:46.992 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602788, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378781: Aug 09 16:08:46.992 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378782: Aug 09 16:08:49.039 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602789, agentID=cangelini } 8378783: Aug 09 16:08:49.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378784: Aug 09 16:08:49.039 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602789, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378785: Aug 09 16:08:49.039 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378786: Aug 09 16:08:49.523 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799689 SkillGroupNum=10 } 8378787: Aug 09 16:08:49.523 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799689 8378788: Aug 09 16:08:49.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378789: Aug 09 16:08:49.523 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799689 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378790: Aug 09 16:08:49.523 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378791: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799690 SkillGroupNum=12 } 8378792: Aug 09 16:08:49.539 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799690 8378793: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378794: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799690 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:49 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378795: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378796: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799691 SkillGroupNum=13 } 8378797: Aug 09 16:08:49.539 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799691 8378798: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378799: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799691 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378800: Aug 09 16:08:49.539 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378801: Aug 09 16:08:49.555 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799692 SkillGroupNum=14 } 8378802: Aug 09 16:08:49.555 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799692 8378803: Aug 09 16:08:49.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378804: Aug 09 16:08:49.555 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799692 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378805: Aug 09 16:08:49.555 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378806: Aug 09 16:08:49.570 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799693 SkillGroupNum=7 } 8378807: Aug 09 16:08:49.570 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799693 8378808: Aug 09 16:08:49.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378809: Aug 09 16:08:49.570 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799693 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378810: Aug 09 16:08:49.570 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378811: Aug 09 16:08:50.148 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54280 } 8378812: Aug 09 16:08:50.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378813: Aug 09 16:08:50.148 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54280 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378814: Aug 09 16:08:50.148 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378815: Aug 09 16:08:50.492 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8378816: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8378817: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378818: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378819: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8378820: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8378821: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8378822: Aug 09 16:08:50.492 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8378823: Aug 09 16:08:51.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=694 } 8378824: Aug 09 16:08:51.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378825: Aug 09 16:08:51.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=694 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378826: Aug 09 16:08:51.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378827: Aug 09 16:08:53.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799694 } 8378828: Aug 09 16:08:53.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378829: Aug 09 16:08:53.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799694 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378830: Aug 09 16:08:53.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378831: Aug 09 16:08:56.695 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602790, agentID=sbee } 8378832: Aug 09 16:08:56.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378833: Aug 09 16:08:56.695 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602790, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378834: Aug 09 16:08:56.695 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378835: Aug 09 16:08:57.274 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602791, agentID=mfoltz } 8378836: Aug 09 16:08:57.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378837: Aug 09 16:08:57.274 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602791, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378838: Aug 09 16:08:57.274 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378839: Aug 09 16:08:58.383 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602792 } 8378840: Aug 09 16:08:58.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378841: Aug 09 16:08:58.383 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602792 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378842: Aug 09 16:08:58.383 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378843: Aug 09 16:08:59.242 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602793, agentID=cangelini } 8378844: Aug 09 16:08:59.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378845: Aug 09 16:08:59.242 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602793, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378846: Aug 09 16:08:59.242 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378847: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799695 SkillGroupNum=10 } 8378848: Aug 09 16:08:59.586 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799695 8378849: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378850: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799695 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378851: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378852: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799696 SkillGroupNum=12 } 8378853: Aug 09 16:08:59.586 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799696 8378854: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378855: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799696 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:59 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378856: Aug 09 16:08:59.586 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378857: Aug 09 16:08:59.602 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799697 SkillGroupNum=13 } 8378858: Aug 09 16:08:59.602 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799697 8378859: Aug 09 16:08:59.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378860: Aug 09 16:08:59.602 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799697 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378861: Aug 09 16:08:59.602 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378862: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799698 SkillGroupNum=14 } 8378863: Aug 09 16:08:59.617 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799698 8378864: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378865: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799698 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378866: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378867: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799699 SkillGroupNum=7 } 8378868: Aug 09 16:08:59.617 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799699 8378869: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378870: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799699 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:08:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378871: Aug 09 16:08:59.617 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378872: Aug 09 16:09:00.445 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=485 } 8378873: Aug 09 16:09:00.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378874: Aug 09 16:09:00.445 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=485 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378875: Aug 09 16:09:00.445 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8378876: Aug 09 16:09:06.899 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602794, agentID=sbee } 8378877: Aug 09 16:09:06.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378878: Aug 09 16:09:06.899 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602794, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378879: Aug 09 16:09:06.899 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378880: Aug 09 16:09:07.492 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602795, agentID=mfoltz } 8378881: Aug 09 16:09:07.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378882: Aug 09 16:09:07.492 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602795, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378883: Aug 09 16:09:07.492 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378884: Aug 09 16:09:09.493 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602796, agentID=cangelini } 8378885: Aug 09 16:09:09.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378886: Aug 09 16:09:09.493 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602796, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378887: Aug 09 16:09:09.493 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378888: Aug 09 16:09:09.633 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799700 SkillGroupNum=10 } 8378889: Aug 09 16:09:09.633 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799700 8378890: Aug 09 16:09:09.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378891: Aug 09 16:09:09.633 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799700 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378892: Aug 09 16:09:09.633 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378893: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799701 SkillGroupNum=12 } 8378894: Aug 09 16:09:09.649 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799701 8378895: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378896: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799701 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:09 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378897: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378898: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799702 SkillGroupNum=13 } 8378899: Aug 09 16:09:09.649 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799702 8378900: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378901: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799702 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378902: Aug 09 16:09:09.649 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378903: Aug 09 16:09:09.664 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799703 SkillGroupNum=14 } 8378904: Aug 09 16:09:09.664 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799703 8378905: Aug 09 16:09:09.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378906: Aug 09 16:09:09.664 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799703 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378907: Aug 09 16:09:09.664 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378908: Aug 09 16:09:09.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799704 SkillGroupNum=7 } 8378909: Aug 09 16:09:09.680 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799704 8378910: Aug 09 16:09:09.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378911: Aug 09 16:09:09.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799704 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378912: Aug 09 16:09:09.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378913: Aug 09 16:09:14.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=541 } 8378914: Aug 09 16:09:14.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378915: Aug 09 16:09:14.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=541 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378916: Aug 09 16:09:14.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8378917: Aug 09 16:09:17.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602797, agentID=sbee } 8378918: Aug 09 16:09:17.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378919: Aug 09 16:09:17.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602797, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378920: Aug 09 16:09:17.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378921: Aug 09 16:09:17.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602798, agentID=mfoltz } 8378922: Aug 09 16:09:17.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378923: Aug 09 16:09:17.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602798, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378924: Aug 09 16:09:17.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378925: Aug 09 16:09:19.680 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799705 SkillGroupNum=10 } 8378926: Aug 09 16:09:19.680 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799705 8378927: Aug 09 16:09:19.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378928: Aug 09 16:09:19.680 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799705 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378929: Aug 09 16:09:19.680 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378930: Aug 09 16:09:19.696 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799706 SkillGroupNum=12 } 8378931: Aug 09 16:09:19.696 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799706 8378932: Aug 09 16:09:19.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378933: Aug 09 16:09:19.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799706 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:19 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378934: Aug 09 16:09:19.696 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378935: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799707 SkillGroupNum=13 } 8378936: Aug 09 16:09:19.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799707 8378937: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378938: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799707 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:19 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378939: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378940: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799708 SkillGroupNum=14 } 8378941: Aug 09 16:09:19.711 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799708 8378942: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378943: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799708 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:19 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378944: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378945: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602799, agentID=cangelini } 8378946: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378947: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602799, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378948: Aug 09 16:09:19.711 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378949: Aug 09 16:09:19.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799709 SkillGroupNum=7 } 8378950: Aug 09 16:09:19.727 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799709 8378951: Aug 09 16:09:19.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378952: Aug 09 16:09:19.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799709 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:19 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378953: Aug 09 16:09:19.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378954: Aug 09 16:09:20.149 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54281 } 8378955: Aug 09 16:09:20.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378956: Aug 09 16:09:20.149 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54281 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378957: Aug 09 16:09:20.149 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8378958: Aug 09 16:09:21.727 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=695 } 8378959: Aug 09 16:09:21.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378960: Aug 09 16:09:21.727 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=695 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378961: Aug 09 16:09:21.727 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8378962: Aug 09 16:09:23.133 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799710 } 8378963: Aug 09 16:09:23.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378964: Aug 09 16:09:23.133 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799710 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378965: Aug 09 16:09:23.133 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378966: Aug 09 16:09:27.290 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602800, agentID=sbee } 8378967: Aug 09 16:09:27.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378968: Aug 09 16:09:27.290 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602800, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378969: Aug 09 16:09:27.290 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378970: Aug 09 16:09:27.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602801, agentID=mfoltz } 8378971: Aug 09 16:09:27.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8378972: Aug 09 16:09:27.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602801, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378973: Aug 09 16:09:27.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378974: Aug 09 16:09:28.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602802 } 8378975: Aug 09 16:09:28.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8378976: Aug 09 16:09:28.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602802 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378977: Aug 09 16:09:28.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8378978: Aug 09 16:09:29.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799711 SkillGroupNum=10 } 8378979: Aug 09 16:09:29.743 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799711 8378980: Aug 09 16:09:29.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378981: Aug 09 16:09:29.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799711 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378982: Aug 09 16:09:29.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378983: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799712 SkillGroupNum=12 } 8378984: Aug 09 16:09:29.759 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799712 8378985: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378986: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799712 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:29 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378987: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378988: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799713 SkillGroupNum=13 } 8378989: Aug 09 16:09:29.759 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799713 8378990: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378991: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799713 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:29 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378992: Aug 09 16:09:29.759 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378993: Aug 09 16:09:29.774 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799714 SkillGroupNum=14 } 8378994: Aug 09 16:09:29.774 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799714 8378995: Aug 09 16:09:29.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8378996: Aug 09 16:09:29.774 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799714 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:29 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378997: Aug 09 16:09:29.774 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8378998: Aug 09 16:09:29.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799715 SkillGroupNum=7 } 8378999: Aug 09 16:09:29.790 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799715 8379000: Aug 09 16:09:29.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379001: Aug 09 16:09:29.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799715 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:29 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379002: Aug 09 16:09:29.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379003: Aug 09 16:09:30.071 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602803, agentID=cangelini } 8379004: Aug 09 16:09:30.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379005: Aug 09 16:09:30.071 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602803, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379006: Aug 09 16:09:30.071 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379007: Aug 09 16:09:30.446 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=486 } 8379008: Aug 09 16:09:30.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379009: Aug 09 16:09:30.446 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=486 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379010: Aug 09 16:09:30.446 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379011: Aug 09 16:09:37.509 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602804, agentID=sbee } 8379012: Aug 09 16:09:37.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379013: Aug 09 16:09:37.509 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602804, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379014: Aug 09 16:09:37.509 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379015: Aug 09 16:09:38.165 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602805, agentID=mfoltz } 8379016: Aug 09 16:09:38.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379017: Aug 09 16:09:38.165 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602805, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379018: Aug 09 16:09:38.165 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379019: Aug 09 16:09:39.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799716 SkillGroupNum=10 } 8379020: Aug 09 16:09:39.790 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799716 8379021: Aug 09 16:09:39.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379022: Aug 09 16:09:39.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799716 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379023: Aug 09 16:09:39.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379024: Aug 09 16:09:39.806 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799717 SkillGroupNum=12 } 8379025: Aug 09 16:09:39.806 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799717 8379026: Aug 09 16:09:39.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379027: Aug 09 16:09:39.806 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799717 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:39 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379028: Aug 09 16:09:39.806 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379029: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799718 SkillGroupNum=13 } 8379030: Aug 09 16:09:39.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799718 8379031: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379032: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799718 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:39 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379033: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379034: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799719 SkillGroupNum=14 } 8379035: Aug 09 16:09:39.821 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799719 8379036: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379037: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799719 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:39 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379038: Aug 09 16:09:39.821 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379039: Aug 09 16:09:39.837 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799720 SkillGroupNum=7 } 8379040: Aug 09 16:09:39.837 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799720 8379041: Aug 09 16:09:39.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379042: Aug 09 16:09:39.837 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799720 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:39 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379043: Aug 09 16:09:39.837 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379044: Aug 09 16:09:40.352 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602806, agentID=cangelini } 8379045: Aug 09 16:09:40.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379046: Aug 09 16:09:40.352 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602806, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379047: Aug 09 16:09:40.352 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379048: Aug 09 16:09:44.946 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=542 } 8379049: Aug 09 16:09:44.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379050: Aug 09 16:09:44.946 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=542 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379051: Aug 09 16:09:44.946 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379052: Aug 09 16:09:47.696 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602807, agentID=sbee } 8379053: Aug 09 16:09:47.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379054: Aug 09 16:09:47.696 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602807, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379055: Aug 09 16:09:47.696 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379056: Aug 09 16:09:48.431 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602808, agentID=mfoltz } 8379057: Aug 09 16:09:48.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379058: Aug 09 16:09:48.431 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602808, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379059: Aug 09 16:09:48.431 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379060: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799721 SkillGroupNum=10 } 8379061: Aug 09 16:09:49.853 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799721 8379062: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379063: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799721 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379064: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379065: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799722 SkillGroupNum=12 } 8379066: Aug 09 16:09:49.853 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799722 8379067: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379068: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799722 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:49 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379069: Aug 09 16:09:49.853 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379070: Aug 09 16:09:49.868 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799723 SkillGroupNum=13 } 8379071: Aug 09 16:09:49.868 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799723 8379072: Aug 09 16:09:49.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379073: Aug 09 16:09:49.868 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799723 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:49 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379074: Aug 09 16:09:49.868 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379075: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799724 SkillGroupNum=14 } 8379076: Aug 09 16:09:49.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799724 8379077: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379078: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799724 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:49 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379079: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379080: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799725 SkillGroupNum=7 } 8379081: Aug 09 16:09:49.884 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799725 8379082: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379083: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799725 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:49 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379084: Aug 09 16:09:49.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379085: Aug 09 16:09:50.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54282 } 8379086: Aug 09 16:09:50.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379087: Aug 09 16:09:50.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54282 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379088: Aug 09 16:09:50.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379089: Aug 09 16:09:50.493 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8379090: Aug 09 16:09:50.493 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8379091: Aug 09 16:09:50.571 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602809, agentID=cangelini } 8379092: Aug 09 16:09:50.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379093: Aug 09 16:09:50.571 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602809, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379094: Aug 09 16:09:50.571 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379095: Aug 09 16:09:51.743 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=696 } 8379096: Aug 09 16:09:51.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379097: Aug 09 16:09:51.743 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=696 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379098: Aug 09 16:09:51.743 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379099: Aug 09 16:09:53.134 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799726 } 8379100: Aug 09 16:09:53.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379101: Aug 09 16:09:53.134 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799726 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379102: Aug 09 16:09:53.134 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379103: Aug 09 16:09:55.493 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8379104: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8379105: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379106: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379107: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379108: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8379109: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8379110: Aug 09 16:09:55.493 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8379111: Aug 09 16:09:57.884 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602810, agentID=sbee } 8379112: Aug 09 16:09:57.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379113: Aug 09 16:09:57.884 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602810, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379114: Aug 09 16:09:57.884 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379115: Aug 09 16:09:58.384 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602811 } 8379116: Aug 09 16:09:58.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379117: Aug 09 16:09:58.384 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602811 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379118: Aug 09 16:09:58.384 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379119: Aug 09 16:09:58.790 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602812, agentID=mfoltz } 8379120: Aug 09 16:09:58.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379121: Aug 09 16:09:58.790 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602812, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379122: Aug 09 16:09:58.790 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379123: Aug 09 16:09:59.900 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799727 SkillGroupNum=10 } 8379124: Aug 09 16:09:59.900 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799727 8379125: Aug 09 16:09:59.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379126: Aug 09 16:09:59.900 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799727 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379127: Aug 09 16:09:59.900 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379128: Aug 09 16:09:59.915 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799728 SkillGroupNum=12 } 8379129: Aug 09 16:09:59.915 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799728 8379130: Aug 09 16:09:59.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379131: Aug 09 16:09:59.915 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799728 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:59 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379132: Aug 09 16:09:59.915 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379133: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799729 SkillGroupNum=13 } 8379134: Aug 09 16:09:59.931 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799729 8379135: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379136: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799729 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:59 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379137: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379138: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799730 SkillGroupNum=14 } 8379139: Aug 09 16:09:59.931 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799730 8379140: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379141: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799730 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:59 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379142: Aug 09 16:09:59.931 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379143: Aug 09 16:09:59.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799731 SkillGroupNum=7 } 8379144: Aug 09 16:09:59.947 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799731 8379145: Aug 09 16:09:59.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379146: Aug 09 16:09:59.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799731 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:09:59 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379147: Aug 09 16:09:59.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379148: Aug 09 16:10:00.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=487 } 8379149: Aug 09 16:10:00.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379150: Aug 09 16:10:00.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=487 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379151: Aug 09 16:10:00.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379152: Aug 09 16:10:00.822 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602813, agentID=cangelini } 8379153: Aug 09 16:10:00.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379154: Aug 09 16:10:00.822 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602813, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379155: Aug 09 16:10:00.822 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379156: Aug 09 16:10:08.087 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602814, agentID=sbee } 8379157: Aug 09 16:10:08.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379158: Aug 09 16:10:08.087 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602814, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379159: Aug 09 16:10:08.087 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379160: Aug 09 16:10:09.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602815, agentID=mfoltz } 8379161: Aug 09 16:10:09.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379162: Aug 09 16:10:09.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602815, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379163: Aug 09 16:10:09.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379164: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799732 SkillGroupNum=10 } 8379165: Aug 09 16:10:09.962 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799732 8379166: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379167: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799732 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379168: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379169: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799733 SkillGroupNum=12 } 8379170: Aug 09 16:10:09.962 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799733 8379171: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379172: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799733 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:09 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379173: Aug 09 16:10:09.962 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379174: Aug 09 16:10:09.978 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799734 SkillGroupNum=13 } 8379175: Aug 09 16:10:09.978 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799734 8379176: Aug 09 16:10:09.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379177: Aug 09 16:10:09.978 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799734 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:09 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379178: Aug 09 16:10:09.978 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379179: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799735 SkillGroupNum=14 } 8379180: Aug 09 16:10:09.994 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799735 8379181: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379182: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799735 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:09 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379183: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379184: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799736 SkillGroupNum=7 } 8379185: Aug 09 16:10:09.994 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799736 8379186: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379187: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799736 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:09 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379188: Aug 09 16:10:09.994 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379189: Aug 09 16:10:11.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602816, agentID=cangelini } 8379190: Aug 09 16:10:11.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379191: Aug 09 16:10:11.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602816, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379192: Aug 09 16:10:11.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379193: Aug 09 16:10:14.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=543 } 8379194: Aug 09 16:10:14.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379195: Aug 09 16:10:14.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=543 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379196: Aug 09 16:10:14.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379197: Aug 09 16:10:18.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602817, agentID=sbee } 8379198: Aug 09 16:10:18.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379199: Aug 09 16:10:18.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602817, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379200: Aug 09 16:10:18.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379201: Aug 09 16:10:19.259 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602818, agentID=mfoltz } 8379202: Aug 09 16:10:19.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379203: Aug 09 16:10:19.259 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602818, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379204: Aug 09 16:10:19.259 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379205: Aug 09 16:10:20.009 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799737 SkillGroupNum=10 } 8379206: Aug 09 16:10:20.009 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799737 8379207: Aug 09 16:10:20.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379208: Aug 09 16:10:20.009 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799737 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379209: Aug 09 16:10:20.009 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379210: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799738 SkillGroupNum=12 } 8379211: Aug 09 16:10:20.025 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799738 8379212: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379213: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799738 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:20 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379214: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379215: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799739 SkillGroupNum=13 } 8379216: Aug 09 16:10:20.025 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799739 8379217: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379218: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799739 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379219: Aug 09 16:10:20.025 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379220: Aug 09 16:10:20.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799740 SkillGroupNum=14 } 8379221: Aug 09 16:10:20.041 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799740 8379222: Aug 09 16:10:20.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379223: Aug 09 16:10:20.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799740 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379224: Aug 09 16:10:20.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379225: Aug 09 16:10:20.056 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799741 SkillGroupNum=7 } 8379226: Aug 09 16:10:20.056 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799741 8379227: Aug 09 16:10:20.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379228: Aug 09 16:10:20.056 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799741 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379229: Aug 09 16:10:20.056 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379230: Aug 09 16:10:20.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54283 } 8379231: Aug 09 16:10:20.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379232: Aug 09 16:10:20.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54283 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379233: Aug 09 16:10:20.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379234: Aug 09 16:10:21.244 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602819, agentID=cangelini } 8379235: Aug 09 16:10:21.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379236: Aug 09 16:10:21.244 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602819, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379237: Aug 09 16:10:21.244 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379238: Aug 09 16:10:21.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=697 } 8379239: Aug 09 16:10:21.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379240: Aug 09 16:10:21.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=697 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379241: Aug 09 16:10:21.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379242: Aug 09 16:10:23.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799742 } 8379243: Aug 09 16:10:23.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379244: Aug 09 16:10:23.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799742 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379245: Aug 09 16:10:23.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379246: Aug 09 16:10:28.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602820 } 8379247: Aug 09 16:10:28.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379248: Aug 09 16:10:28.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602820 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379249: Aug 09 16:10:28.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379250: Aug 09 16:10:28.494 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602821, agentID=sbee } 8379251: Aug 09 16:10:28.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379252: Aug 09 16:10:28.494 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602821, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379253: Aug 09 16:10:28.494 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379254: Aug 09 16:10:29.541 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602822, agentID=mfoltz } 8379255: Aug 09 16:10:29.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379256: Aug 09 16:10:29.541 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602822, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379257: Aug 09 16:10:29.541 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379258: Aug 09 16:10:30.057 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799743 SkillGroupNum=10 } 8379259: Aug 09 16:10:30.057 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799743 8379260: Aug 09 16:10:30.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379261: Aug 09 16:10:30.057 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799743 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379262: Aug 09 16:10:30.057 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379263: Aug 09 16:10:30.072 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799744 SkillGroupNum=12 } 8379264: Aug 09 16:10:30.072 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799744 8379265: Aug 09 16:10:30.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379266: Aug 09 16:10:30.072 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799744 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:30 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379267: Aug 09 16:10:30.072 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379268: Aug 09 16:10:30.088 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799745 SkillGroupNum=13 } 8379269: Aug 09 16:10:30.088 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799745 8379270: Aug 09 16:10:30.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379271: Aug 09 16:10:30.088 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799745 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379272: Aug 09 16:10:30.088 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379273: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799746 SkillGroupNum=14 } 8379274: Aug 09 16:10:30.103 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799746 8379275: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379276: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799746 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379277: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379278: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799747 SkillGroupNum=7 } 8379279: Aug 09 16:10:30.103 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799747 8379280: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379281: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799747 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379282: Aug 09 16:10:30.103 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379283: Aug 09 16:10:30.447 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=488 } 8379284: Aug 09 16:10:30.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379285: Aug 09 16:10:30.447 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=488 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379286: Aug 09 16:10:30.447 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379287: Aug 09 16:10:31.463 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602823, agentID=cangelini } 8379288: Aug 09 16:10:31.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379289: Aug 09 16:10:31.463 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602823, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379290: Aug 09 16:10:31.463 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379291: Aug 09 16:10:38.775 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602824, agentID=sbee } 8379292: Aug 09 16:10:38.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379293: Aug 09 16:10:38.775 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602824, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379294: Aug 09 16:10:38.775 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379295: Aug 09 16:10:39.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602825, agentID=mfoltz } 8379296: Aug 09 16:10:39.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379297: Aug 09 16:10:39.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602825, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379298: Aug 09 16:10:39.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379299: Aug 09 16:10:40.119 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799748 SkillGroupNum=10 } 8379300: Aug 09 16:10:40.119 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799748 8379301: Aug 09 16:10:40.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379302: Aug 09 16:10:40.119 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799748 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379303: Aug 09 16:10:40.119 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379304: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799749 SkillGroupNum=12 } 8379305: Aug 09 16:10:40.135 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799749 8379306: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379307: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799749 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:40 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379308: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379309: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799750 SkillGroupNum=13 } 8379310: Aug 09 16:10:40.135 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799750 8379311: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379312: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799750 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379313: Aug 09 16:10:40.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379314: Aug 09 16:10:40.150 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799751 SkillGroupNum=14 } 8379315: Aug 09 16:10:40.150 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799751 8379316: Aug 09 16:10:40.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379317: Aug 09 16:10:40.150 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799751 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379318: Aug 09 16:10:40.150 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379319: Aug 09 16:10:40.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799752 SkillGroupNum=7 } 8379320: Aug 09 16:10:40.166 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799752 8379321: Aug 09 16:10:40.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379322: Aug 09 16:10:40.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799752 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379323: Aug 09 16:10:40.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379324: Aug 09 16:10:41.713 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602826, agentID=cangelini } 8379325: Aug 09 16:10:41.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379326: Aug 09 16:10:41.713 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602826, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379327: Aug 09 16:10:41.713 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379328: Aug 09 16:10:44.947 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=544 } 8379329: Aug 09 16:10:44.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379330: Aug 09 16:10:44.947 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=544 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379331: Aug 09 16:10:44.947 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379332: Aug 09 16:10:48.979 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602827, agentID=sbee } 8379333: Aug 09 16:10:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379334: Aug 09 16:10:48.979 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602827, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379335: Aug 09 16:10:48.979 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379336: Aug 09 16:10:50.041 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602828, agentID=mfoltz } 8379337: Aug 09 16:10:50.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379338: Aug 09 16:10:50.041 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602828, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379339: Aug 09 16:10:50.041 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379340: Aug 09 16:10:50.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54284 } 8379341: Aug 09 16:10:50.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379342: Aug 09 16:10:50.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54284 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379343: Aug 09 16:10:50.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379344: Aug 09 16:10:50.166 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799753 SkillGroupNum=10 } 8379345: Aug 09 16:10:50.166 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799753 8379346: Aug 09 16:10:50.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379347: Aug 09 16:10:50.166 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799753 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379348: Aug 09 16:10:50.166 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379349: Aug 09 16:10:50.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799754 SkillGroupNum=12 } 8379350: Aug 09 16:10:50.182 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799754 8379351: Aug 09 16:10:50.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379352: Aug 09 16:10:50.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799754 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:50 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379353: Aug 09 16:10:50.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379354: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799755 SkillGroupNum=13 } 8379355: Aug 09 16:10:50.198 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799755 8379356: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379357: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799755 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379358: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379359: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799756 SkillGroupNum=14 } 8379360: Aug 09 16:10:50.198 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799756 8379361: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379362: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799756 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379363: Aug 09 16:10:50.198 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379364: Aug 09 16:10:50.213 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799757 SkillGroupNum=7 } 8379365: Aug 09 16:10:50.213 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799757 8379366: Aug 09 16:10:50.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379367: Aug 09 16:10:50.213 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799757 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:10:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379368: Aug 09 16:10:50.213 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379369: Aug 09 16:10:51.760 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=698 } 8379370: Aug 09 16:10:51.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379371: Aug 09 16:10:51.760 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=698 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379372: Aug 09 16:10:51.760 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379373: Aug 09 16:10:51.932 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602829, agentID=cangelini } 8379374: Aug 09 16:10:51.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379375: Aug 09 16:10:51.932 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602829, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379376: Aug 09 16:10:51.932 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379377: Aug 09 16:10:53.135 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799758 } 8379378: Aug 09 16:10:53.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379379: Aug 09 16:10:53.135 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799758 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379380: Aug 09 16:10:53.135 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379381: Aug 09 16:10:55.495 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8379382: Aug 09 16:10:55.495 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8379383: Aug 09 16:10:58.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602830 } 8379384: Aug 09 16:10:58.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379385: Aug 09 16:10:58.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602830 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379386: Aug 09 16:10:58.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379387: Aug 09 16:10:59.182 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602831, agentID=sbee } 8379388: Aug 09 16:10:59.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379389: Aug 09 16:10:59.182 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602831, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379390: Aug 09 16:10:59.182 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379391: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799759 SkillGroupNum=10 } 8379392: Aug 09 16:11:00.229 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799759 8379393: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379394: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799759 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379395: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379396: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799760 SkillGroupNum=12 } 8379397: Aug 09 16:11:00.229 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799760 8379398: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379399: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799760 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:00 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379400: Aug 09 16:11:00.229 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379401: Aug 09 16:11:00.245 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799761 SkillGroupNum=13 } 8379402: Aug 09 16:11:00.245 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799761 8379403: Aug 09 16:11:00.245 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379404: Aug 09 16:11:00.245 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799761 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379405: Aug 09 16:11:00.245 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379406: Aug 09 16:11:00.260 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799762 SkillGroupNum=14 } 8379407: Aug 09 16:11:00.260 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799762 8379408: Aug 09 16:11:00.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379409: Aug 09 16:11:00.260 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799762 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379410: Aug 09 16:11:00.260 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379411: Aug 09 16:11:00.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799763 SkillGroupNum=7 } 8379412: Aug 09 16:11:00.276 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799763 8379413: Aug 09 16:11:00.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379414: Aug 09 16:11:00.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799763 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379415: Aug 09 16:11:00.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379416: Aug 09 16:11:00.291 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602832, agentID=mfoltz } 8379417: Aug 09 16:11:00.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379418: Aug 09 16:11:00.291 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602832, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379419: Aug 09 16:11:00.291 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379420: Aug 09 16:11:00.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=489 } 8379421: Aug 09 16:11:00.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379422: Aug 09 16:11:00.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=489 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379423: Aug 09 16:11:00.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379424: Aug 09 16:11:00.495 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8379425: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8379426: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379427: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379428: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379429: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8379430: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8379431: Aug 09 16:11:00.495 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8379432: Aug 09 16:11:02.167 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602833, agentID=cangelini } 8379433: Aug 09 16:11:02.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379434: Aug 09 16:11:02.167 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602833, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379435: Aug 09 16:11:02.167 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379436: Aug 09 16:11:09.385 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602834, agentID=sbee } 8379437: Aug 09 16:11:09.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379438: Aug 09 16:11:09.385 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602834, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379439: Aug 09 16:11:09.385 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379440: Aug 09 16:11:10.276 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799764 SkillGroupNum=10 } 8379441: Aug 09 16:11:10.276 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799764 8379442: Aug 09 16:11:10.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379443: Aug 09 16:11:10.276 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799764 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379444: Aug 09 16:11:10.276 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379445: Aug 09 16:11:10.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799765 SkillGroupNum=12 } 8379446: Aug 09 16:11:10.292 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799765 8379447: Aug 09 16:11:10.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379448: Aug 09 16:11:10.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799765 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:10 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379449: Aug 09 16:11:10.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379450: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799766 SkillGroupNum=13 } 8379451: Aug 09 16:11:10.307 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799766 8379452: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379453: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799766 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379454: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379455: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799767 SkillGroupNum=14 } 8379456: Aug 09 16:11:10.307 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799767 8379457: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379458: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799767 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379459: Aug 09 16:11:10.307 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379460: Aug 09 16:11:10.323 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799768 SkillGroupNum=7 } 8379461: Aug 09 16:11:10.323 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799768 8379462: Aug 09 16:11:10.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379463: Aug 09 16:11:10.323 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799768 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379464: Aug 09 16:11:10.323 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379465: Aug 09 16:11:10.526 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602835, agentID=mfoltz } 8379466: Aug 09 16:11:10.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379467: Aug 09 16:11:10.526 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602835, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379468: Aug 09 16:11:10.526 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379469: Aug 09 16:11:12.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602836, agentID=cangelini } 8379470: Aug 09 16:11:12.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379471: Aug 09 16:11:12.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602836, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379472: Aug 09 16:11:12.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379473: Aug 09 16:11:14.948 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=545 } 8379474: Aug 09 16:11:14.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379475: Aug 09 16:11:14.948 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=545 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379476: Aug 09 16:11:14.948 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379477: Aug 09 16:11:19.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602837, agentID=sbee } 8379478: Aug 09 16:11:19.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379479: Aug 09 16:11:19.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602837, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379480: Aug 09 16:11:19.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379481: Aug 09 16:11:20.151 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54285 } 8379482: Aug 09 16:11:20.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379483: Aug 09 16:11:20.151 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54285 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379484: Aug 09 16:11:20.151 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379485: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799769 SkillGroupNum=10 } 8379486: Aug 09 16:11:20.339 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799769 8379487: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379488: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799769 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379489: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379490: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799770 SkillGroupNum=12 } 8379491: Aug 09 16:11:20.339 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799770 8379492: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379493: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799770 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:20 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379494: Aug 09 16:11:20.339 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379495: Aug 09 16:11:20.354 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799771 SkillGroupNum=13 } 8379496: Aug 09 16:11:20.354 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799771 8379497: Aug 09 16:11:20.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379498: Aug 09 16:11:20.354 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799771 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379499: Aug 09 16:11:20.354 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379500: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799772 SkillGroupNum=14 } 8379501: Aug 09 16:11:20.370 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799772 8379502: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379503: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799772 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379504: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379505: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799773 SkillGroupNum=7 } 8379506: Aug 09 16:11:20.370 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799773 8379507: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379508: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799773 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379509: Aug 09 16:11:20.370 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379510: Aug 09 16:11:20.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602838, agentID=mfoltz } 8379511: Aug 09 16:11:20.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379512: Aug 09 16:11:20.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602838, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379513: Aug 09 16:11:20.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379514: Aug 09 16:11:21.776 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=699 } 8379515: Aug 09 16:11:21.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379516: Aug 09 16:11:21.776 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=699 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379517: Aug 09 16:11:21.776 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379518: Aug 09 16:11:22.636 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602839, agentID=cangelini } 8379519: Aug 09 16:11:22.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379520: Aug 09 16:11:22.636 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602839, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379521: Aug 09 16:11:22.636 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379522: Aug 09 16:11:23.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799774 } 8379523: Aug 09 16:11:23.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379524: Aug 09 16:11:23.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799774 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379525: Aug 09 16:11:23.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379526: Aug 09 16:11:28.386 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602840 } 8379527: Aug 09 16:11:28.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379528: Aug 09 16:11:28.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602840 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379529: Aug 09 16:11:28.386 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379530: Aug 09 16:11:29.823 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602841, agentID=sbee } 8379531: Aug 09 16:11:29.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379532: Aug 09 16:11:29.823 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602841, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379533: Aug 09 16:11:29.823 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379534: Aug 09 16:11:30.386 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799775 SkillGroupNum=10 } 8379535: Aug 09 16:11:30.386 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799775 8379536: Aug 09 16:11:30.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379537: Aug 09 16:11:30.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799775 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379538: Aug 09 16:11:30.386 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379539: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799776 SkillGroupNum=12 } 8379540: Aug 09 16:11:30.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799776 8379541: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379542: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799776 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:30 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379543: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379544: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799777 SkillGroupNum=13 } 8379545: Aug 09 16:11:30.401 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799777 8379546: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379547: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799777 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379548: Aug 09 16:11:30.401 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379549: Aug 09 16:11:30.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799778 SkillGroupNum=14 } 8379550: Aug 09 16:11:30.417 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799778 8379551: Aug 09 16:11:30.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379552: Aug 09 16:11:30.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799778 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379553: Aug 09 16:11:30.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379554: Aug 09 16:11:30.433 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799779 SkillGroupNum=7 } 8379555: Aug 09 16:11:30.433 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799779 8379556: Aug 09 16:11:30.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379557: Aug 09 16:11:30.433 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799779 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379558: Aug 09 16:11:30.433 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379559: Aug 09 16:11:30.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=490 } 8379560: Aug 09 16:11:30.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379561: Aug 09 16:11:30.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=490 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379562: Aug 09 16:11:30.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379563: Aug 09 16:11:31.026 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602842, agentID=mfoltz } 8379564: Aug 09 16:11:31.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379565: Aug 09 16:11:31.026 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602842, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379566: Aug 09 16:11:31.026 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379567: Aug 09 16:11:32.855 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602843, agentID=cangelini } 8379568: Aug 09 16:11:32.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379569: Aug 09 16:11:32.855 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602843, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379570: Aug 09 16:11:32.855 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379571: Aug 09 16:11:40.105 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602844, agentID=sbee } 8379572: Aug 09 16:11:40.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379573: Aug 09 16:11:40.105 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602844, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379574: Aug 09 16:11:40.105 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379575: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799780 SkillGroupNum=10 } 8379576: Aug 09 16:11:40.448 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799780 8379577: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379578: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799780 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379579: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379580: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799781 SkillGroupNum=12 } 8379581: Aug 09 16:11:40.448 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799781 8379582: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379583: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799781 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:40 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379584: Aug 09 16:11:40.448 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379585: Aug 09 16:11:40.464 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799782 SkillGroupNum=13 } 8379586: Aug 09 16:11:40.464 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799782 8379587: Aug 09 16:11:40.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379588: Aug 09 16:11:40.464 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799782 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379589: Aug 09 16:11:40.464 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379590: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799783 SkillGroupNum=14 } 8379591: Aug 09 16:11:40.480 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799783 8379592: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379593: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799783 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379594: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379595: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799784 SkillGroupNum=7 } 8379596: Aug 09 16:11:40.480 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799784 8379597: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379598: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799784 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379599: Aug 09 16:11:40.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379600: Aug 09 16:11:41.292 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602845, agentID=mfoltz } 8379601: Aug 09 16:11:41.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379602: Aug 09 16:11:41.292 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602845, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379603: Aug 09 16:11:41.292 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379604: Aug 09 16:11:43.214 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602846, agentID=cangelini } 8379605: Aug 09 16:11:43.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379606: Aug 09 16:11:43.214 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602846, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379607: Aug 09 16:11:43.214 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379608: Aug 09 16:11:44.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=546 } 8379609: Aug 09 16:11:44.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379610: Aug 09 16:11:44.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=546 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379611: Aug 09 16:11:44.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379612: Aug 09 16:11:50.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54286 } 8379613: Aug 09 16:11:50.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379614: Aug 09 16:11:50.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54286 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379615: Aug 09 16:11:50.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8379616: Aug 09 16:11:50.324 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602847, agentID=sbee } 8379617: Aug 09 16:11:50.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379618: Aug 09 16:11:50.324 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602847, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379619: Aug 09 16:11:50.324 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379620: Aug 09 16:11:50.496 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799785 SkillGroupNum=10 } 8379621: Aug 09 16:11:50.496 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799785 8379622: Aug 09 16:11:50.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379623: Aug 09 16:11:50.496 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799785 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379624: Aug 09 16:11:50.496 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379625: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799786 SkillGroupNum=12 } 8379626: Aug 09 16:11:50.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799786 8379627: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379628: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799786 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:50 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379629: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379630: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799787 SkillGroupNum=13 } 8379631: Aug 09 16:11:50.511 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799787 8379632: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379633: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799787 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379634: Aug 09 16:11:50.511 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379635: Aug 09 16:11:50.527 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799788 SkillGroupNum=14 } 8379636: Aug 09 16:11:50.527 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799788 8379637: Aug 09 16:11:50.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379638: Aug 09 16:11:50.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799788 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379639: Aug 09 16:11:50.527 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379640: Aug 09 16:11:50.542 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799789 SkillGroupNum=7 } 8379641: Aug 09 16:11:50.542 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799789 8379642: Aug 09 16:11:50.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379643: Aug 09 16:11:50.542 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799789 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:11:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379644: Aug 09 16:11:50.542 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379645: Aug 09 16:11:51.527 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602848, agentID=mfoltz } 8379646: Aug 09 16:11:51.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379647: Aug 09 16:11:51.527 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602848, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379648: Aug 09 16:11:51.527 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379649: Aug 09 16:11:51.792 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=700 } 8379650: Aug 09 16:11:51.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379651: Aug 09 16:11:51.792 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=700 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379652: Aug 09 16:11:51.792 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8379653: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: accepted a client and client is connected at: Socket[addr=10.8.193.175,port=53467,localport=42027] 8379654: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Client thread connected at socket: Socket[addr=10.8.193.175,port=53467,localport=42027]is MIVR_ICD_CTI_client_thread_342-3612- 8379655: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.193.175,port=53467,localport=42027] Msg is {length=92 type=OPEN_REQ,invokeId=1,idleTimeout=120,versionNumber=12,servicesRequested=4,callMsgMask=134217727,agentStateMask=16383,configMsgMask=31,clientID=mabraham,clientPass=[B at 12f6f87,appPathID=0,clientSignature=mabraham,agentExt=0,agentInstrument=0,agentIDlong=mabraham,agentID=null,reserve1=0,reserve2=0,reserve3=0,invokeId=1 } 8379656: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK: config state = 0 for socket Socket[addr=10.8.193.175,port=53467,localport=42027] 8379657: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK: new config state = 1 for socket Socket[addr=10.8.193.175,port=53467,localport=42027] 8379658: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK: config team state = 0 for socket Socket[addr=10.8.193.175,port=53467,localport=42027] 8379659: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK: new config team state = 1 for socket Socket[addr=10.8.193.175,port=53467,localport=42027] 8379660: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { OPEN_CONF } 8379661: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getAllTeams(): team count = 8 8379662: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 15 8379663: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 11 8379664: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 16 8379665: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 12 8379666: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 13 8379667: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 1 8379668: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 14 8379669: Aug 09 16:11:51.980 CDT %MIVR-SS_RM-7-UNK:TeamMgr.getTeam(): team id = 10 8379670: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=OPEN_CONF,invokeId=1,serviceGranted=4,monitorID=0,pgStatus=0,peripheralOnline=true,peripheralType=0,agentState=9 to socket: Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379671: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379672: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379673: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379674: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379675: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379676: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { OPEN_CONF to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379677: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379678: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379679: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379680: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_TEAM_CONFIG_EVENT } 8379681: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379682: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379683: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379684: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379685: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379686: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379687: Aug 09 16:11:51.980 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379688: Aug 09 16:11:51.996 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.193.175,port=53467,localport=42027] Msg is {length=47 type=SET_AGENT_STATE_REQ,invokeId=4,agentState=LOGIN,eventReasonCode=0,forcedFlag=True,agentID=mabraham,agentDN=0,agentPwd=***** } 8379689: Aug 09 16:11:51.996 CDT %MIVR-SS_RM-7-UNK:Processing msg: CTISetAgentStateReqMsg (Rsrc:mabraham InvokeID:4 State:LOGIN Forced:False) 8379690: Aug 09 16:11:51.996 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379691: Aug 09 16:11:52.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_TEAM_CONFIG_EVENT to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379692: Aug 09 16:11:52.230 CDT %MIVR-SS_RM-7-UNK:Trying to authenticate agent mabraham 8379693: Aug 09 16:11:52.386 CDT %MIVR-SS_RM-7-UNK:Posting msg SET_AGENT_STATE_CONF_MSG Socket:Socket[addr=10.8.193.175,port=53467,localport=42027] invokeID:4 in CTI Server's message queue 8379694: Aug 09 16:11:52.386 CDT %MIVR-SS_RM-7-UNK:Rsrc: mabraham Contacts: 8379695: Aug 09 16:11:52.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { SET_AGENT_STATE_CONF } 8379696: Aug 09 16:11:52.386 CDT %MIVR-SS_RM-7-UNK:Rsrc: mabraham PrevState: UNKNOWN PrevStateSet:false 8379697: Aug 09 16:11:52.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=SET_AGENT_STATE_CONF,invokeId=4 to socket: Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379698: Aug 09 16:11:52.386 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4)(IT_Global ejcook Order:9) 8379699: Aug 09 16:11:52.386 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { SET_AGENT_STATE_CONF to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379700: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.193.175,port=53467,localport=42027] Msg is {length=8 type=CLOSE_REQ,invokeId=5,status=CTI_NO_ERROR } 8379701: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CLOSE_CONF } 8379702: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CLOSE_CONF,invokeId=5 to socket: Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379703: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-SOCKET_READ_EXCEPTION:Exception while reading from a socket input.: A description for the nature of the exception=ClientConnMgr: EOFException reading msg from input stream of socket : Socket[addr=10.8.193.175,port=53467,localport=42027] in client thread MIVR_ICD_CTI_client_thread_342-3612-,Exception=java.io.EOFException 8379704: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION:java.io.EOFException 8379705: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8379706: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(Unknown Source) 8379707: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.Ged188.io.CRACTIInputStream.readMSG(CRACTIInputStream.java:570) 8379708: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.wf.subsystems.ctiserver.ClientConn.run(ClientConn.java:74) 8379709: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539) 8379710: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8379711: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8379712: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8379713: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768) 8379714: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8379715: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8379716: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CLOSE_CONF to Socket[addr=10.8.193.175,port=53467,localport=42027] } 8379717: Aug 09 16:11:52.480 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace=Ping results to client: 10.8.193.175 8379718: Aug 09 16:11:53.136 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799790 } 8379719: Aug 09 16:11:53.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379720: Aug 09 16:11:53.136 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799790 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379721: Aug 09 16:11:53.136 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379722: Aug 09 16:11:53.417 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602849, agentID=cangelini } 8379723: Aug 09 16:11:53.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379724: Aug 09 16:11:53.417 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602849, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379725: Aug 09 16:11:53.417 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379726: Aug 09 16:11:55.527 CDT %MIVR-ICD_CTI-6-CLIENT_PING_INFO:Server pinging client for info.: trace= Pinging 10.8.193.175 with 32 bytes of data: Reply from 10.8.193.175: bytes=32 time=7ms TTL=124 Reply from 10.8.193.175: bytes=32 time=79ms TTL=124 Reply from 10.8.193.175: bytes=32 time=5ms TTL=124 Reply from 10.8.193.175: bytes=32 time=37ms TTL=124 Ping statistics for 10.8.193.175: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 5ms, Maximum = 79ms, Average = 32ms 8379727: Aug 09 16:11:55.527 CDT %MIVR-ICD_CTI-7-UNK:returning from thread : MIVR_ICD_CTI_client_thread_342-3612- 8379728: Aug 09 16:11:58.386 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602850 } 8379729: Aug 09 16:11:58.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379730: Aug 09 16:11:58.386 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602850 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379731: Aug 09 16:11:58.386 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379732: Aug 09 16:12:00.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=491 } 8379733: Aug 09 16:12:00.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379734: Aug 09 16:12:00.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=491 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379735: Aug 09 16:12:00.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8379736: Aug 09 16:12:00.496 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8379737: Aug 09 16:12:00.496 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8379738: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602851, agentID=sbee } 8379739: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379740: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602851, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379741: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379742: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799791 SkillGroupNum=10 } 8379743: Aug 09 16:12:00.543 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799791 8379744: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379745: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799791 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379746: Aug 09 16:12:00.543 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379747: Aug 09 16:12:00.558 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799792 SkillGroupNum=12 } 8379748: Aug 09 16:12:00.558 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799792 8379749: Aug 09 16:12:00.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379750: Aug 09 16:12:00.558 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799792 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:00 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379751: Aug 09 16:12:00.558 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379752: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799793 SkillGroupNum=13 } 8379753: Aug 09 16:12:00.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799793 8379754: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379755: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799793 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379756: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379757: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799794 SkillGroupNum=14 } 8379758: Aug 09 16:12:00.574 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799794 8379759: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379760: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799794 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379761: Aug 09 16:12:00.574 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379762: Aug 09 16:12:00.589 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799795 SkillGroupNum=7 } 8379763: Aug 09 16:12:00.589 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799795 8379764: Aug 09 16:12:00.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379765: Aug 09 16:12:00.589 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799795 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379766: Aug 09 16:12:00.589 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379767: Aug 09 16:12:01.808 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602852, agentID=mfoltz } 8379768: Aug 09 16:12:01.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379769: Aug 09 16:12:01.808 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602852, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379770: Aug 09 16:12:01.808 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379771: Aug 09 16:12:03.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602853, agentID=cangelini } 8379772: Aug 09 16:12:03.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379773: Aug 09 16:12:03.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602853, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379774: Aug 09 16:12:03.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379775: Aug 09 16:12:05.496 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8379776: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8379777: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379778: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379779: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8379780: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8379781: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8379782: Aug 09 16:12:05.496 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8379783: Aug 09 16:12:07.340 CDT %MIVR-SS_TEL-7-UNK:Running CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546727340 8379784: Aug 09 16:12:07.340 CDT %MIVR-SS_TEL-7-UNK:... CTI Port recovery 'MIVR_SS_TEL_RECOVERY_0_-49-0' @ 1344546727340 done. 8379785: Aug 09 16:12:10.605 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799796 SkillGroupNum=10 } 8379786: Aug 09 16:12:10.605 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799796 8379787: Aug 09 16:12:10.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379788: Aug 09 16:12:10.605 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799796 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379789: Aug 09 16:12:10.605 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379790: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799797 SkillGroupNum=12 } 8379791: Aug 09 16:12:10.621 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799797 8379792: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379793: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799797 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:10 CDT 2012 totalCall=50 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379794: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379795: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799798 SkillGroupNum=13 } 8379796: Aug 09 16:12:10.621 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799798 8379797: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379798: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799798 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379799: Aug 09 16:12:10.621 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379800: Aug 09 16:12:10.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799799 SkillGroupNum=14 } 8379801: Aug 09 16:12:10.637 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799799 8379802: Aug 09 16:12:10.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379803: Aug 09 16:12:10.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799799 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379804: Aug 09 16:12:10.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379805: Aug 09 16:12:10.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799800 SkillGroupNum=7 } 8379806: Aug 09 16:12:10.652 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799800 8379807: Aug 09 16:12:10.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8379808: Aug 09 16:12:10.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799800 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379809: Aug 09 16:12:10.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379810: Aug 09 16:12:10.730 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602854, agentID=sbee } 8379811: Aug 09 16:12:10.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379812: Aug 09 16:12:10.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602854, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379813: Aug 09 16:12:10.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379814: Aug 09 16:12:12.027 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602855, agentID=mfoltz } 8379815: Aug 09 16:12:12.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379816: Aug 09 16:12:12.027 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602855, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379817: Aug 09 16:12:12.027 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379818: Aug 09 16:12:12.683 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537082)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 4537082/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168532] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8379819: Aug 09 16:12:12.683 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2842) from null 8379820: Aug 09 16:12:12.683 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=null 8379821: Aug 09 16:12:12.683 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2842 : ContactSessionChanged received for App FW contact 2842, iefSourceContact is 88423162 [4537082/5] (2113) 8379822: Aug 09 16:12:12.683 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8379823: Aug 09 16:12:12.683 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537082)->ACTIVE]->OFFERED, CTI Port selected: TP[id=8,implId=919008001,state=IN_USE] 8379824: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4537082/5 CallActiveEv [#168536] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 ConnCreatedEv 8776:IPCC_devices [#168537] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 ConnInProgressEv 8776:IPCC_devices [#168538] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168539] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 ConnCreatedEv 9192596052: [#168540] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 ConnConnectedEv 9192596052: [#168541] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 CallCtlConnEstablishedEv 9192596052: [#168542] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537082/5 ConnCreatedEv 919008001:Chi_Phones [#168543] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8379825: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4537082/5 ConnInProgressEv 919008001:Chi_Phones [#168544] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 4537082/5 CallCtlConnOfferedEv 919008001:Chi_Phones [#168545] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8379826: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8379827: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537082)->ACTIVE]->OFFERED has 1 current sessions active. 8379828: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:CallID: 2842, MediaID: 4537082/5 CallCtlConnOfferedEv received for CTI Port: 919008001, lastRedirectedAddress: 8776 8379829: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Got (P1-JtapiUser_1) 4537082/5 CallObservationEndedEv [#168556] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8379830: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:RP[num=8776], conn=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537082)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 4537082/5 CallCtlConnDisconnectedEv 8776:IPCC_devices [#168558] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8379831: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:CallID: 2842, MediaID: 4537082/5 Accepting call for CTI Route Point: 8776 on CTI Port: 919008001, ciscoCause=0 8379832: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8379833: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5, TerminalConnection to Terminal: IT__919008001 is RINGING, [919008001:Chi_Phones/(P1-JtapiUser_1) GCID=(5,4537082)->ACTIVE]->ALERTING 8379834: Aug 09 16:12:12.699 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8379835: Aug 09 16:12:12.715 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8379836: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2842 : ContactAttributed received for App FW contact 2842, iefSourceContact is 88423162 [4537082/5] (2113) 8379837: Aug 09 16:12:12.715 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 associated with Task ID: 73000007260 8379838: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8379839: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8379840: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8379841: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4537082/5, 919008001) 8379842: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008001 contact ID: 4537082/5 8379843: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns null 8379844: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 4537082/5 (88423162) to session 80000003260 8379845: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(4537082/5/88423162, 88423162 [4537082/5]) 8379846: Aug 09 16:12:12.715 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007260 Executing AcceptStep 8379847: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2842 8379848: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003260 session seq num 0 8379849: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2842 8379850: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008001 contact type IAQ Secondary call ID 4537082/5 session 80000003260 session seq num 0 isRedirectFromWF false 8379851: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:12 CDT 2012 8379852: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8379853: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 88423162 Contact Type:IAQ 8379854: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008001:false 8379855: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423162, callType: 1, connDeviceID: 919008001, ani: 9192596052, dnis: 8776, dialedNumber: 8776, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8379856: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8379857: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:12 CDT 2012 8379858: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423162, calledPartyDisposition: 0, connectionDeviceID: 919008001, ani: 9192596052, dnis: 8776, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8379859: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8379860: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423162, resource: 919008001, ESD: -1 Contact Type:IAQ 8379861: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 88423162 to table 8379862: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8379863: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8379864: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008001:false 8379865: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8379866: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8379867: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008001, connectionCallID: 88423162, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008001, alertingDeviceID: 919008001, callingDeviceID: 9192596052, calledDeviceID: 919008001, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 9192596052, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8379868: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8379869: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423162, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008001, alertingDeviceID: 919008001, callingDeviceID: 9192596052, calledDeviceID: 919008001, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 9192596052, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8379870: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8379871: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8379872: Aug 09 16:12:12.715 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, TerminalConnection to Terminal: IT__919008001 is ACTIVE 8379873: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2842 : ContactAccepted received for App FW contact 2842, iefSourceContact is 88423162 [4537082/5] (2113) 8379874: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:4537082/5 Type:IAQ) 8379875: Aug 09 16:12:12.715 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007260,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8379876: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8379877: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008001 8379878: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4537082/5, 919008001) 8379879: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008001 contact ID: 4537082/5 8379880: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2842 8379881: Aug 09 16:12:12.715 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008001 contact type IAQ session 80000003260 session seq num 0 8379882: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:12 CDT 2012 8379883: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8379884: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88423162, resource: 919008001, ESD: -1 Contact Type:IAQ 8379885: Aug 09 16:12:12.715 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 88423162, resource: 919008001, ESD: -1 Contact Type:IAQ because resource is a CTI port 8379886: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8379887: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8379888: Aug 09 16:12:12.715 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8379889: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008001, connectionCallID: 88423162, monitoredDeviceDN: 919008001, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008001, callingDeviceID: 9192596052, calledDeviceID: 919008001, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8379890: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8379891: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423162, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008001, answeringDeviceID: 919008001, calledDeviceID: 919008001, callingDeviceID: 9192596052, lastRedirectDeviceID: null to various sockets } 8379892: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8379893: Aug 09 16:12:12.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8379894: Aug 09 16:12:12.824 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8379895: Aug 09 16:12:12.824 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8379896: Aug 09 16:12:12.824 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8379897: Aug 09 16:12:12.824 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007260 Executing OutputStep 8379898: Aug 09 16:12:12.824 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007260 OutputStep: myExecute 8379899: Aug 09 16:12:14.058 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602856, agentID=cangelini } 8379900: Aug 09 16:12:14.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8379901: Aug 09 16:12:14.058 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602856, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379902: Aug 09 16:12:14.058 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379903: Aug 09 16:12:14.949 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=547 } 8379904: Aug 09 16:12:14.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8379905: Aug 09 16:12:14.949 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=547 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379906: Aug 09 16:12:14.949 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379907: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing GetCallContactInfoStep (HandledSessionStep) 8379908: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 9192596052 8379909: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8379910: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing Set Enterprise Call Info 8379911: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Set Enterprise Call Info: Set 1 call variable(s). 8379912: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Set Enterprise Call Info: Set 0 expanded call variable(s). 8379913: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing GetCallContactInfoStep (HandledSessionStep) 8379914: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8379915: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 8776 8379916: Aug 09 16:12:15.715 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8379917: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2842 8379918: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003260 session seq num 0 8379919: Aug 09 16:12:15.715 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423162, newConnectionCallID: 88423162, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8379920: Aug 09 16:12:15.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8379921: Aug 09 16:12:15.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423162, newConnectionDeviceIDType: 0, newConnectionCallID: 88423162, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8379922: Aug 09 16:12:15.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8379923: Aug 09 16:12:15.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8379924: Aug 09 16:12:15.715 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007260 Execution of Cache Document Step started. 8379925: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 Get Reporting Statistic: Executing the step ... 8379926: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8379927: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007260 The value of Statistic Variable of Get Reporting Statistics Step is 1 8379928: Aug 09 16:12:15.715 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007260 Executing Create Generated Prompt Step 8379929: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 Get Reporting Statistic: Executing the step ... 8379930: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8379931: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007260 The value of Statistic Variable of Get Reporting Statistics Step is 0 8379932: Aug 09 16:12:15.715 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007260 Executing Create Generated Prompt Step 8379933: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 SelectResourceStep: Executing SelectResourceStep 8379934: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 SelectResourceStep: Checking if rsrc allocated 8379935: Aug 09 16:12:15.715 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 SelectResourceStep: calling rm.allocateResource() for icdContact 88423162 [4537082/5] (2113) for CSQ12 8379936: Aug 09 16:12:15.715 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(88423162 [4537082/5]) 8379937: Aug 09 16:12:15.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2842 CallID:4537082/5) 8379938: Aug 09 16:12:15.715 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2842 CallID:4537082/5)) 8379939: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .enqueue(12) 8379940: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .enqueue(12)(Queue ID:860) 8379941: Aug 09 16:12:15.715 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2842 8379942: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8379943: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:Agent ejcook.allocateRsrc(88423162) 8379944: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setAllocatedResource(ejcook) 8379945: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .addAssociatedContact(Contact:RmCm contact 88423162[4537082/5] (2113) 8379946: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .addAssociatedResource(ejcook) 8379947: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007261 Executing GetESDPropertiesStep 8379948: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:RESERVED Old State:AVAILABLE Reason code:0 8379949: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007261 Executing InsertContactFIFOStep 8379950: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .setWrapupData(4537082/5, null) 8379951: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: RESERVED 8379952: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003260 session seq num 0 8379953: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4) 8379954: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 SelectResourceStep: Found available resource 8379955: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8379956: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8379957: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:15 CDT 2012 8379958: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4537082/5 8379959: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8379960: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8379961: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260 SelectResourceStep: Connect option false, return SELECTED branch 8379962: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 88423162, CSQ: 12 Contact Type:IAQ 8379963: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8379964: Aug 09 16:12:15.730 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007260 Executing UnholdStep 8379965: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 88423162 8379966: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260Connect Step: Executing ConnectStep 8379967: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8379968: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8379969: Aug 09 16:12:15.730 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:88423162 8379970: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8379971: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260Connect Step: Connecting to resource: ejcook 8379972: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8379973: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8379974: Aug 09 16:12:15.730 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260Connect Step: Performing consult 8379975: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setProcessSessionCancelledExecuted(false) 8379976: Aug 09 16:12:15.730 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8776:true 8379977: Aug 09 16:12:15.730 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4537082/5 8379978: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423162, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 9192596052, calledDeviceID: 8776 } to outboundQ 8379979: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8379980: Aug 09 16:12:15.730 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, transfer(12101255, 10000, ACKNOWLEDGED) 8379981: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423162, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008001, queueDeviceID: 12, calledDeviceID: 8776, callingDeviceID: 9192596052, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8379982: Aug 09 16:12:15.730 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8379983: Aug 09 16:12:15.730 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8379984: Aug 09 16:12:15.730 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8379985: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, TerminalConnection to Terminal: IT__919008001 is HELD 8379986: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConsultCallActive [#168577] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379987: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConnCreatedEv 919008001:Chi_Phones [#168578] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379988: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConnConnectedEv 919008001:Chi_Phones [#168579] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379989: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlConnInitiatedEv 919008001:Chi_Phones [#168580] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379990: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 TermConnCreatedEv IT__919008001 [#168581] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12 8379991: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 TermConnActiveEv IT__919008001 [#168582] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379992: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlTermConnTalkingEv IT__919008001 [#168583] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8379993: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 Got (P1-JtapiUser_1) 185758/1 ConsultCallActive [#168577] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 ConnCreatedEv 919008001:Chi_Phones [#168578] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 ConnConnectedEv 919008001:Chi_Phones [#168579] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlConnInitiatedEv 919008001:Chi_Phones [#168580] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 TermConnCreatedEv IT__919008001 [#168581] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 TermConnActiveEv IT__919008001 [#168582] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlTermConnTalkingEv IT__919008001 [#168583] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, events on the AddressCallObserver. 8379994: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlConnDialingEv 919008001:Chi_Phones [#168584] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8379995: Aug 09 16:12:15.746 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 Got (P1-JtapiUser_1) 185758/1 CallCtlConnDialingEv 919008001:Chi_Phones [#168584] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8379996: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlConnEstablishedEv 919008001:Chi_Phones [#168585] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8379997: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConnCreatedEv 12101255: [#168586] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8379998: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 Got (P1-JtapiUser_1) 185758/1 CallCtlConnEstablishedEv 919008001:Chi_Phones [#168585] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 ConnCreatedEv 12101255: [#168586] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8379999: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConnInProgressEv 12101255: [#168587] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380000: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlConnOfferedEv 12101255: [#168588] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380001: Aug 09 16:12:15.762 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 Got (P1-JtapiUser_1) 185758/1 ConnInProgressEv 12101255: [#168587] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlConnOfferedEv 12101255: [#168588] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380002: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962974 [185758/1], address 919008001, calling party 919008001, and called party 12101255 8380003: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962974 [185758/1] and agent null being ignored because orig isn't a logged in agent 8380004: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16962974 [185758/1] and agent ejcook 8380005: Aug 09 16:12:15.762 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185758/1) returns null 8380006: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185758/1 12101255 8380007: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380008: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:classifyCall 185758/1 Rsrc: ejcook CallingAddr: 919008001 LRAddr:null Type:PrimaryConsult(1) 8380009: Aug 09 16:12:15.762 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:ejcook ID:185758/1 Type:PRIMARY CONSULT) 8380010: Aug 09 16:12:15.762 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8380011: Aug 09 16:12:15.762 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4537082/5 8380012: Aug 09 16:12:15.777 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2842 8380013: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88423162 [4537082/5] Contact Class:IAQ App Contact Id:2842 8380014: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8380015: Aug 09 16:12:15.777 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT Secondary call ID 185758/1 session 80000003260 session seq num 0 isRedirectFromWF false 8380016: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4) 8380017: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4) 8380018: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4) 8380019: Aug 09 16:12:15.777 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:15 CDT 2012 8380020: Aug 09 16:12:15.777 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380021: Aug 09 16:12:15.777 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423162, resource: ejcook, ESD: 12 Contact Type:PRIMARY CONSULT 8380022: Aug 09 16:12:15.777 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380023: Aug 09 16:12:15.777 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 ConnAlertingEv 12101255: [#168601] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380024: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8380025: Aug 09 16:12:15.777 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallCtlConnAlertingEv 12101255: [#168602] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380026: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380027: Aug 09 16:12:15.777 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultCallObserver RINGING 8380028: Aug 09 16:12:15.777 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8380029: Aug 09 16:12:15.777 CDT %MIVR-SS_TEL-7-UNK:Call.transferStarted(12101255) JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007260,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8380030: Aug 09 16:12:15.777 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 Got (P1-JtapiUser_1) 185758/1 ConnAlertingEv 12101255: [#168601] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlConnAlertingEv 12101255: [#168602] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380031: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 88423162, skillGroupNumber: 12, serviceNumber: 6, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12101255, alertingDeviceID: 12101255, callingDeviceID: 9192596052, calledDeviceID: 12101255, lastRedirectDeviceID: null, secondaryCallID: 16962974, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8380032: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8380033: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423162, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12101255, alertingDeviceID: 12101255, callingDeviceID: 9192596052, calledDeviceID: 12101255, lastRedirectDeviceID: null, secondaryConnectionCallID: 16962974, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8380034: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8380035: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8380036: Aug 09 16:12:15.777 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88423162 } 8380037: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 gets TermConnDroppedEv, meta code:132, cause code:100 8380038: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, TerminalConnection to Terminal: IT__919008001 is DROPPED, 4537082/5 8380039: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 is removed from call session mapping in Session[id=001-0x12a05f2cbc,parent=null,active=true,state=SESSION_IN_USE,time=1344546732683], result:true 8380040: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, transfer interrupted, com.cisco.app.impl.ContactInactiveInterruption: Contact id: 2842, Contact terminated remotely 8380041: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ABANDONED_IDX,inbound=true,App name=Huron_IT,task=73000007260,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] 8380042: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultCallObserver():Received msg from original call Interrupted 8380043: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2842 MediaId:4537082/5 Task:73000007260, ConsultEvent= (P1-JtapiUser_1) 185758/1 CallObservationEndedEv [#168610] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380044: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185758/1 ConnDisconnectedEv 12101255: [#168611] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlConnDisconnectedEv 12101255: [#168612] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, events on the AddressCallObserver. 8380045: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260, released TP[type=Cisco CTI Port,id=8,implId=919008001,active=false,state=IDLE] from 8776, and releasing udpPort 28404 8380046: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185758/1 TermConnDroppedEv IT__919008001 [#168613] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlTermConnDroppedEv IT__919008001 [#168614] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 ConnDisconnectedEv 919008001:Chi_Phones [#168615] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallCtlConnDisconnectedEv 919008001:Chi_Phones [#168616] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, (P1-JtapiUser_1) 185758/1 CallInvalidEv [#168617] Cause:100 CallCtlCause:0 CiscoCause:16 CiscoFeatureReason:12, events on the AddressCallObserver. 8380047: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK:CallID:2842 MediaId:4537082/5 Task:73000007260 com.cisco.jtapi.TermObservationEndedEvImpl received 8380048: Aug 09 16:12:19.902 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 185758/1 CallObservationEndedEv [#168620] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380049: Aug 09 16:12:19.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260Connect Step: Consult xfer was unsuccessful because the contact has terminated.. Exception caught: com.cisco.contact.ContactInactiveException: Contact id: 2842, Channel id: 8, Contact is in Terminated/Connected state 8380050: Aug 09 16:12:19.902 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 4537082/5 8380051: Aug 09 16:12:19.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007260Connect Step: Clear handler for RsrcUnavailableInterruption 8380052: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16962974 [185758/1] and agent ejcook 8380053: Aug 09 16:12:19.918 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185758/1) returns null 8380054: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185758/1 12101255 8380055: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380056: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:classifyCall 185758/1 Rsrc: ejcook CallingAddr: 919008001 LRAddr:null Type:PrimaryConsult(1) 8380057: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16962974 [185758/1] 8380058: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:ejcook ID:185758/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 8380059: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts:Contact ID:88423162 [4537082/5] Contact Class:IAQ App Contact Id:2842 8380060: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:true 8380061: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland cross Order:4) 8380062: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago cross Order:4) 8380063: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global cross Order:4) 8380064: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:185758/1) 8380065: Aug 09 16:12:19.918 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185758/1) returns null 8380066: Aug 09 16:12:19.918 CDT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:185758/1] being ignored because RmCm contact is null 8380067: Aug 09 16:12:20.152 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54287 } 8380068: Aug 09 16:12:20.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380069: Aug 09 16:12:20.152 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54287 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380070: Aug 09 16:12:20.152 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380071: Aug 09 16:12:20.652 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799801 SkillGroupNum=10 } 8380072: Aug 09 16:12:20.652 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799801 8380073: Aug 09 16:12:20.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380074: Aug 09 16:12:20.652 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799801 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380075: Aug 09 16:12:20.652 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380076: Aug 09 16:12:20.668 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799802 SkillGroupNum=12 } 8380077: Aug 09 16:12:20.668 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799802 8380078: Aug 09 16:12:20.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380079: Aug 09 16:12:20.668 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799802 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:20 CDT 2012 totalCall=51 oldestCallInQueue =4938 handledCallsToday=24 callsAbandoned=26 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18738 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380080: Aug 09 16:12:20.668 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380081: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799803 SkillGroupNum=13 } 8380082: Aug 09 16:12:20.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799803 8380083: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380084: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799803 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380085: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380086: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799804 SkillGroupNum=14 } 8380087: Aug 09 16:12:20.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799804 8380088: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380089: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799804 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:20 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380090: Aug 09 16:12:20.684 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380091: Aug 09 16:12:20.699 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799805 SkillGroupNum=7 } 8380092: Aug 09 16:12:20.699 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799805 8380093: Aug 09 16:12:20.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380094: Aug 09 16:12:20.699 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799805 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:20 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380095: Aug 09 16:12:20.699 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380096: Aug 09 16:12:20.902 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602857, agentID=sbee } 8380097: Aug 09 16:12:20.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380098: Aug 09 16:12:20.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602857, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380099: Aug 09 16:12:20.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380100: Aug 09 16:12:21.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=701 } 8380101: Aug 09 16:12:21.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380102: Aug 09 16:12:21.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=701 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380103: Aug 09 16:12:21.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380104: Aug 09 16:12:22.262 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602858, agentID=mfoltz } 8380105: Aug 09 16:12:22.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380106: Aug 09 16:12:22.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602858, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380107: Aug 09 16:12:22.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380108: Aug 09 16:12:23.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799806 } 8380109: Aug 09 16:12:23.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380110: Aug 09 16:12:23.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799806 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380111: Aug 09 16:12:23.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380112: Aug 09 16:12:24.309 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602859, agentID=cangelini } 8380113: Aug 09 16:12:24.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380114: Aug 09 16:12:24.309 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602859, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380115: Aug 09 16:12:24.309 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380116: Aug 09 16:12:24.902 CDT %MIVR-LIB_EVENT-5-TOO_LONG_IN_QUEUE:Event queue time exceeded: Event=com.cisco.call.CallEvent[CALL_DISCONNECTED,state=CALL_DISCONNECTED,isRemote=true,task=AppTask[id=0x10ff23b65c,time=1344546732715,state=ABORTED,exception=com.cisco.contact.ContactInactiveException: Contact id: 2842, Channel id: 8, Contact is in Terminated/Connected state,active=false,aborting=com.cisco.contact.ContactInactiveException: Contact id: 2842, Channel id: 8, Contact is in Terminated/Connected state,app=App[name=Huron_IT,type=Cisco Script Application,id=6,desc=Huron_IT Call center,enabled=true,max=10,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Thu Oct 13 16:03:10 CDT 2011,recordId=576,desc=Huron_IT Call center,name=Huron_IT,type=Cisco Script Application,id=6,enabled=true,sessions=10,script=SCRIPT[Huron_IT\Huron_IT_v0.4.aef],defaultScript=,vars=[],defaultVars=[]]]],trigger=ContactApplicationTrigger[time=1344546732715,locale=en_US,cfg=JTAPITriggerConfig[schema=ApplicationTriggerConfig,time=Sat Aug 20 18:39:43 CDT 2011,recordId=218,desc=Cisco JTAPI Trigger,name=8776,type=Cisco JTAPI Trigger,appName=Huron_IT,enabled=true,sessions=10,idleTimeout=5000,locale=en_US,parms={},taskGroups=[],controlClass=class com.cisco.call.CallControlChannel,controlGroupId=2,contactGroups=[GroupInfo[class=com.cisco.dialog.DialogChannel,id=0]],dn=8776,cmDeviceName=Huron_IT_Chi,cmDeviceInvalid=false,cmDescription=Huron_IT_Chi,cmDevicePoolUUID={C3904F3F-FCBD-44A3-BA7E-0C280EDFB6B4},cmDevicePoolName=IPCCX,cmCallingSearchSpaceUUID=,cmCallingSearchSpaceName=None,cmLocationUUID={29C5C1C4-8871-4D1E-8394-0B9181E8C54D},cmLocationName=Hub_None,cmPartitionUUID={A07583CE-4591-A503-FDF6-4B029F60BC0A},cmPartitionName=IPCC_devices,cmVoiceMailProfileUUID=,cmVoiceMailProfileName=None,cmCallPickUpGroupUUID=,cmCallPickUpGroupName=,cmDisplay=Huron IT support,cmExternalPhNumMask=,cmFwdBusyVM=false,cmFwdBusyDest=,cmFwdBusyCSSUUID=,cmFwdBusyCSSName=None,cmAlertingNameAscii=Huron IT support,cmPresenceGroupUUID=ad243d17-98b4-4118-8feb-5ff2e1b781ac,cmPresenceGroupName=Standard Presence group],contact=JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ABANDONED_IDX,inbound=true,App name=Huron_IT,task=73000007260,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001]],task=com.cisco.wfframework.engine.core.WFEngineWorkflowDebugTask at 76260f,default=null],isRemote=true,contactImplId=4537082/5,lastContactImplId=4537082/5,session=Session[id=001-0x12a05f2cbc,parent=null,active=true,state=SESSION_IN_USE,time=1344546732683],lastSession=Session[id=001-0x12a05f2cbc,parent=null,active=true,state=SESSION_IN_USE,time=1344546732683],contactSeqNum=0,lastContactSeqNum=0] on JTAPICallContact[id=2842,implId=4537082/5,state=STATE_ABANDONED_IDX,inbound=true,App name=Huron_IT,task=73000007260,session=80000003260,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008001] at Thu Aug 09 16:12:19 CDT 2012,Queue Time=5000 8380117: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2842 : ContactTerminated received for App FW contact 2842, iefSourceContact is 88423162 [4537082/5] (2113) 8380118: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:4537082/5 Type:IAQ Cause:INVALID Abort Exception:null) 8380119: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8380120: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(4537082/5) removing resource 919008001 8380121: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008001 8380122: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8380123: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .removeConnectedResource(919008001) 8380124: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .dequeueAll(CALLER_DROPPED) 8380125: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2842 8380126: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setAllocatedResource(null) 8380127: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008001 contact type IAQ session 80000003260 session seq num 0 8380128: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:rsrc is:ejcook in CTIPort 0 .processSessionTerminatedMsg() for App FW contact 2842, iefSourceContact is 88423162 [4537082/5] (2113) 8380129: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2842 8380130: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:rsrc is null in ICDContactAdapter 0 .cancelSessionForContact(88423162 [4537082/5]) 8380131: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:19 CDT 2012 8380132: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource Rsrc Name:Erik Cook ID:ejcook IAQ Extn:12101255 contact type PRIMARY CONSULT session 80000003260 session seq num 0 8380133: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionCancelledMsg (Rsrc:4537082/5 Cause:SESSION_CANCELLED_CAUSE_CONTACT_DROPPED) 8380134: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380135: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDisconnectedEventReqMsg Contact2842 8380136: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88423162, resource: 919008001 Contact Type:IAQ 8380137: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537082/5) returns 88423162 [4537082/5] 8380138: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88423162, resource: 919008001 Contact Type:IAQ because resource is a CTI port 8380139: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactEventsGenerator: session is null in RsrcMgr.cleanup and App FW contact 2842, so not removing mapping ID 8380140: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008001, connectionCallID: 88423162, monitoredDeviceDN: 919008001, releasingDeviceID: 919008001, releasingDeviceType: 73 } to outboundQ 8380141: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .removeConnectedResource(ejcook) 8380142: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8380143: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Agent ejcook .removeAssociatedContact(Contact:4537082/5 8380144: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeRmCmContact(4537082/5) 8380145: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:19 CDT 2012 8380146: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setAllocatedResource(null) 8380147: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423162, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008001, releasingDeviceID: 919008001 to various sockets } 8380148: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380149: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactDisconnectedEvent contact type IAQ, session 80000003260, session seq num 0, rejReason 1, abortReason null 8380150: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8380151: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88423162, resource: ejcook Contact Type:PRIMARY CONSULT 8380152: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setIaqState(QUEUED_WAITING) from QUEUED_ALLOCATED 8380153: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8380154: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88423162, resource: ejcook Contact Type:PRIMARY CONSULT because contact type is not applicable 8380155: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2842 8380156: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88423162 } 8380157: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12101255:false 8380158: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setIaqState(NOT_IN_QUEUE) from QUEUED_WAITING 8380159: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, connectionCallID: 88423162, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255, releasingDeviceType: 76 } to outboundQ 8380160: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook New State:AVAILABLE Old State:RESERVED Reason code:0 8380161: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8380162: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8380163: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423162, releasingDeviceType: 76, localConnectionState: 65535, eventCause: 65535, monitoredDeviceDN: 12101255, releasingDeviceID: 12101255 to various sockets } 8380164: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: ejcook, new state: AVAILABLE 8380165: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: ejcook because it's not a working outbound resource. 8380166: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8380167: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12101255, agentDN:12101255, agentID:ejcook, monitorID = 0, stateDuration = 0, agentstate = AVAILABLE, eventreasoncode = 0, agentID = ejcook, agentExtension = 12101255, agentID_Long = ejcook } to outboundQ 8380168: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:19 CDT 2012 8380169: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88423162 } 8380170: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380171: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8380172: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8380173: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88423162 Contact Type:IAQ 8380174: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8380175: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537082/5] 88423162 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CALLER_DROPPED contact type IAQ session 80000003260 session seq num 0 8380176: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:contactDisconnected - contact: 88423162 Contact Type:IAQ isHandled: false esds size: 1 wasQueued: false 8380177: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8380178: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4537082/5 8380179: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380180: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=3, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=AVAILABLE, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=ejcook, agentExtension=12101255, agentInstrument=null, agentID_Long=ejcook, duration=-1, nextAgentState=-1 to various sockets } 8380181: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8380182: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380183: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8380184: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380185: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380186: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8380187: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380188: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380189: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8380190: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:ContactDisconnected, setting longest currently waiting ct:null 8380191: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8380192: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8380193: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:, connectionCallID: 88423162, localConnectionState: 0, eventCause: 65535, connectionDeviceID: } to outboundQ 8380194: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:ContactMgr.offerResource(ejcook) 8380195: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:Processing msg: OfferRsrcReqMsg (Rsrc:ejcook) 8380196: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CLEARED_EVENT } 8380197: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 13 .getHighestPriorityContact() returning null 8380198: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423162, localConnectionState: 0, eventCause: 65535, connectionDeviceID: to various sockets } 8380199: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 14 .getHighestPriorityContact() returning null 8380200: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:ESD 12 .getHighestPriorityContact() returning null 8380201: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {END_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423162 } to outboundQ 8380202: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:returning null from ContactMgr.offerResource(ejcook) because there are no waiting contacts 8380203: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8380204: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 1337f9c at Thu Aug 09 16:12:19 CDT 2012 8380205: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423162 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380206: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88423162 Contact Type:IAQ 8380207: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 88423162 ConfToRPData size is 0 8380208: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CLEARED_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88423162 } 8380209: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380210: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { END_CALL_EVENT } 8380211: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007262 Executing GetESDPropertiesStep 8380212: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380213: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=END_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423162, connectionDeviceID: to various sockets } 8380214: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380215: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007262 Executing InsertRsrcLongestAvailable 8380216: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380217: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423162 } 8380218: Aug 09 16:12:24.902 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88423162 removed from table 8380219: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007263 Executing GetESDPropertiesStep 8380220: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423162 } 8380221: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007263 Executing InsertRsrcLongestAvailable 8380222: Aug 09 16:12:24.902 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { END_CALL_EVENT to Socket[addr=10.10.40.165,port=40936,localport=42027] CID: 88423162 } 8380223: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007264 Executing GetESDPropertiesStep 8380224: Aug 09 16:12:24.902 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007264 Executing InsertRsrcLongestAvailable 8380225: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .sessionCancelledExecuted 8380226: Aug 09 16:12:24.902 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423162[4537082/5] (2113) .setProcessSessionCancelledExecuted(true) 8380227: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook Contacts: 8380228: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrc: ejcook PrevState: AVAILABLE PrevStateSet:false 8380229: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9)(IT_Portland cross Order:4) 8380230: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9)(IT_Chicago cross Order:4) 8380231: Aug 09 16:12:24.902 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9)(IT_Global cross Order:4) 8380232: Aug 09 16:12:28.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602860 } 8380233: Aug 09 16:12:28.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380234: Aug 09 16:12:28.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602860 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380235: Aug 09 16:12:28.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380236: Aug 09 16:12:30.449 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=492 } 8380237: Aug 09 16:12:30.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380238: Aug 09 16:12:30.449 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=492 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380239: Aug 09 16:12:30.449 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380240: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799807 SkillGroupNum=10 } 8380241: Aug 09 16:12:30.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799807 8380242: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380243: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799807 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380244: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380245: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799808 SkillGroupNum=12 } 8380246: Aug 09 16:12:30.715 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799808 8380247: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380248: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799808 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:30 CDT 2012 totalCall=51 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380249: Aug 09 16:12:30.715 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380250: Aug 09 16:12:30.731 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799809 SkillGroupNum=13 } 8380251: Aug 09 16:12:30.731 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799809 8380252: Aug 09 16:12:30.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380253: Aug 09 16:12:30.731 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799809 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:30 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380254: Aug 09 16:12:30.731 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380255: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799810 SkillGroupNum=14 } 8380256: Aug 09 16:12:30.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799810 8380257: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380258: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799810 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:30 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380259: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380260: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799811 SkillGroupNum=7 } 8380261: Aug 09 16:12:30.746 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799811 8380262: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380263: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799811 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:30 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380264: Aug 09 16:12:30.746 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380265: Aug 09 16:12:31.121 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602861, agentID=sbee } 8380266: Aug 09 16:12:31.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380267: Aug 09 16:12:31.121 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602861, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380268: Aug 09 16:12:31.121 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380269: Aug 09 16:12:32.653 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602862, agentID=mfoltz } 8380270: Aug 09 16:12:32.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380271: Aug 09 16:12:32.653 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602862, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380272: Aug 09 16:12:32.653 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380273: Aug 09 16:12:34.528 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602863, agentID=cangelini } 8380274: Aug 09 16:12:34.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380275: Aug 09 16:12:34.528 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602863, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380276: Aug 09 16:12:34.528 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380277: Aug 09 16:12:40.215 CDT %MIVR-SS_TEL-7-UNK:Route Connection=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537086)->ACTIVE]->OFFERED, reason=1, Event= (P1-JtapiUser_1) 4537086/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168633] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, cause=100, metacode=129, isMaster=true 8380278: Aug 09 16:12:40.215 CDT %MIVR-SS_CM-7-UNK:RmCm contact -1[null] .setAppContact(2843) from null 8380279: Aug 09 16:12:40.215 CDT %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2843,implId=4537086/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=null 8380280: Aug 09 16:12:40.215 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2843 : ContactSessionChanged received for App FW contact 2843, iefSourceContact is 88423166 [4537086/5] (2114) 8380281: Aug 09 16:12:40.215 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8380282: Aug 09 16:12:40.215 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537086)->ACTIVE]->OFFERED, CTI Port selected: TP[id=3,implId=919008000,state=IN_USE] 8380283: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4537086/5 CallActiveEv [#168637] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 ConnCreatedEv 8776:IPCC_devices [#168638] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 ConnInProgressEv 8776:IPCC_devices [#168639] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 CallCtlConnOfferedEv 8776:IPCC_devices [#168640] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 ConnCreatedEv 9192596052: [#168641] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 ConnConnectedEv 9192596052: [#168642] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 CallCtlConnEstablishedEv 9192596052: [#168643] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, (P1-JtapiUser_1) 4537086/5 ConnCreatedEv 919008000:Chi_Phones [#168644] Cause:100 CallCtlCause:0 CiscoCause:31 CiscoFeatureReason:12, events on the AddressCallObserver. 8380284: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK: Got (P1-JtapiUser_1) 4537086/5 ConnInProgressEv 919008000:Chi_Phones [#168645] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, (P1-JtapiUser_1) 4537086/5 CallCtlConnOfferedEv 919008000:Chi_Phones [#168646] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, events on the AddressCallObserver. 8380285: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=2843,implId=4537086/5,state=STATE_RECEIVED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003262,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380286: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:Route Connection: [8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537086)->ACTIVE]->OFFERED has 1 current sessions active. 8380287: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID: 2843, MediaID: 4537086/5 CallCtlConnOfferedEv received for CTI Port: 919008000, lastRedirectedAddress: 8776 8380288: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Got (P1-JtapiUser_1) 4537086/5 CallObservationEndedEv [#168657] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380289: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:RP[num=8776], conn=[8776:IPCC_devices/(P1-JtapiUser_1) GCID=(5,4537086)->ACTIVE]->DISCONNECTED, event=(P1-JtapiUser_1) 4537086/5 CallCtlConnDisconnectedEv 8776:IPCC_devices [#168659] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131] 8380290: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID: 2843, MediaID: 4537086/5 Accepting call for CTI Route Point: 8776 on CTI Port: 919008000, ciscoCause=0 8380291: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003262,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380292: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5, TerminalConnection to Terminal: IT__919008000 is RINGING, [919008000:Chi_Phones/(P1-JtapiUser_1) GCID=(5,4537086)->ACTIVE]->ALERTING 8380293: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 com.cisco.jtapi.CiscoTermInServiceEvImpl received 8380294: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=Huron_IT,task=null,session=80000003262,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380295: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2843 : ContactAttributed received for App FW contact 2843, iefSourceContact is 88423166 [4537086/5] (2114) 8380296: Aug 09 16:12:40.246 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 associated with Task ID: 73000007265 8380297: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:check Attrib : isAdapterActive set to true 8380298: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:Successfully obtained a CTIPort as handler for SessionMsgs 8380299: Aug 09 16:12:40.246 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:null ID:null Type:IAQ) 8380300: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4537086/5, 919008000) 8380301: Aug 09 16:12:40.246 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008000 contact ID: 4537086/5 8380302: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns null 8380303: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:adding RmCm contact with call ID 4537086/5 (88423166) to session 80000003262 8380304: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addRmCmContact(4537086/5/88423166, 88423166 [4537086/5]) 8380305: Aug 09 16:12:40.246 CDT %MIVR-STEPS_CONTACT-7-UNK:Task:73000007265 Executing AcceptStep 8380306: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactCreatedEventReqMsg Contact2843 8380307: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactCreatedEvent contact type IAQ session 80000003262 session seq num 0 8380308: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2843 8380309: Aug 09 16:12:40.246 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactPresentedEvent Resource 919008000 contact type IAQ Secondary call ID 4537086/5 session 80000003262 session seq num 0 isRedirectFromWF false 8380310: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactCreatedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:40 CDT 2012 8380311: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380312: Aug 09 16:12:40.246 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008000:false 8380313: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactCreated - Contact: 88423166 Contact Type:IAQ 8380314: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {BEGIN_CALL_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423166, callType: 1, connDeviceID: 919008000, ani: 9192596052, dnis: 8776, dialedNumber: 8776, callerEnteredDigits: null, callVar_1: null, callVar_2: null, callVar_3: null, callVar_4: null, callVar_5: null, callVar_6: null, callVar_7: null, callVar_8: null, callVar_9: null, callVar_10: null, wrapupData: null } to outboundQ 8380315: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { BEGIN_CALL_EVENT } 8380316: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:40 CDT 2012 8380317: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423166, calledPartyDisposition: 0, connectionDeviceID: 919008000, ani: 9192596052, dnis: 8776, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8380318: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380319: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423166, resource: 919008000, ESD: -1 Contact Type:IAQ 8380320: Aug 09 16:12:40.246 CDT %MIVR-ICD_RTDM-7-UNK:Adding contact: 88423166 to table 8380321: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380322: Aug 09 16:12:40.246 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380323: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { BEGIN_CALL_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380324: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: got contactPresented from CTI port 8380325: Aug 09 16:12:40.246 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 919008000:false 8380326: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88423166, skillGroupNumber: -1, serviceNumber: 6, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008000, alertingDeviceID: 919008000, callingDeviceID: 9192596052, calledDeviceID: 919008000, lastRedirectDeviceID: null, secondaryCallID: 0, ani: 9192596052, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8380327: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8380328: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423166, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 919008000, alertingDeviceID: 919008000, callingDeviceID: 9192596052, calledDeviceID: 919008000, lastRedirectDeviceID: null, secondaryConnectionCallID: 0, ani: 9192596052, dnis: 8776, userToUserInfo: null, dialedNumber: 8776, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8380329: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380330: Aug 09 16:12:40.246 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380331: Aug 09 16:12:40.262 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, TerminalConnection to Terminal: IT__919008000 is ACTIVE 8380332: Aug 09 16:12:40.262 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2843 : ContactAccepted received for App FW contact 2843, iefSourceContact is 88423166 [4537086/5] (2114) 8380333: Aug 09 16:12:40.262 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:null ID:4537086/5 Type:IAQ) 8380334: Aug 09 16:12:40.262 CDT %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=80000003262,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380335: Aug 09 16:12:40.262 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380336: Aug 09 16:12:40.262 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008000 8380337: Aug 09 16:12:40.262 CDT %MIVR-SS_CM-7-UNK:ContactMgr.addResourceToContact(4537086/5, 919008000) 8380338: Aug 09 16:12:40.262 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.addContactToCTIPort, port: 919008000 contact ID: 4537086/5 8380339: Aug 09 16:12:40.262 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2843 8380340: Aug 09 16:12:40.262 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactConnectedEvent Resource 919008000 contact type IAQ session 80000003262 session seq num 0 8380341: Aug 09 16:12:40.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:40 CDT 2012 8380342: Aug 09 16:12:40.262 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380343: Aug 09 16:12:40.262 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88423166, resource: 919008000, ESD: -1 Contact Type:IAQ 8380344: Aug 09 16:12:40.262 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactConnected - contact: 88423166, resource: 919008000, ESD: -1 Contact Type:IAQ because resource is a CTI port 8380345: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:EventHandler:got contactConnected from CTI port 8380346: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8380347: Aug 09 16:12:40.262 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380348: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88423166, monitoredDeviceDN: 919008000, eventReasonCode: 22, serviceNumber: 6, skillGroupNumber: -1, answeringDeviceID: 919008000, callingDeviceID: 9192596052, calledDeviceID: 919008000, lastRedirectDeviceID: null, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535 } to outboundQ 8380349: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8380350: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423166, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 73, callingDeviceType: 0, calledDeviceType: 73, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 919008000, answeringDeviceID: 919008000, calledDeviceID: 919008000, callingDeviceID: 9192596052, lastRedirectDeviceID: null to various sockets } 8380351: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380352: Aug 09 16:12:40.262 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380353: Aug 09 16:12:40.434 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received 8380354: Aug 09 16:12:40.434 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received 8380355: Aug 09 16:12:40.434 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received 8380356: Aug 09 16:12:40.434 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007265 Executing OutputStep 8380357: Aug 09 16:12:40.434 CDT %MIVR-STEP_MEDIA_CONTROL-7-UNK:Task:73000007265 OutputStep: myExecute 8380358: Aug 09 16:12:40.762 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799812 SkillGroupNum=10 } 8380359: Aug 09 16:12:40.762 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799812 8380360: Aug 09 16:12:40.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380361: Aug 09 16:12:40.762 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799812 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380362: Aug 09 16:12:40.762 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380363: Aug 09 16:12:40.778 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799813 SkillGroupNum=12 } 8380364: Aug 09 16:12:40.778 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799813 8380365: Aug 09 16:12:40.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380366: Aug 09 16:12:40.778 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799813 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:40 CDT 2012 totalCall=51 oldestCallInQueue =0 handledCallsToday=24 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380367: Aug 09 16:12:40.778 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380368: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799814 SkillGroupNum=13 } 8380369: Aug 09 16:12:40.793 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799814 8380370: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380371: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799814 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:40 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380372: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380373: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799815 SkillGroupNum=14 } 8380374: Aug 09 16:12:40.793 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799815 8380375: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380376: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799815 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=1 availableAgents=2 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:40 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380377: Aug 09 16:12:40.793 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380378: Aug 09 16:12:40.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799816 SkillGroupNum=7 } 8380379: Aug 09 16:12:40.809 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799816 8380380: Aug 09 16:12:40.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380381: Aug 09 16:12:40.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799816 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:40 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380382: Aug 09 16:12:40.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380383: Aug 09 16:12:41.418 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602864, agentID=sbee } 8380384: Aug 09 16:12:41.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380385: Aug 09 16:12:41.418 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602864, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380386: Aug 09 16:12:41.418 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380387: Aug 09 16:12:42.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602865, agentID=mfoltz } 8380388: Aug 09 16:12:42.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380389: Aug 09 16:12:42.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602865, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380390: Aug 09 16:12:42.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380391: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing GetCallContactInfoStep (HandledSessionStep) 8380392: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 GetCallContactInfoStep (HandledSessionStep) callingPartyID = 9192596052 8380393: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8380394: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing Set Enterprise Call Info 8380395: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Set Enterprise Call Info: Set 1 call variable(s). 8380396: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Set Enterprise Call Info: Set 0 expanded call variable(s). 8380397: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing GetCallContactInfoStep (HandledSessionStep) 8380398: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380399: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 GetCallContactInfoStep (HandledSessionStep) calledPartyID = 8776 8380400: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing GetCallContactInfoStep (HandledSessionStep) Ends 8380401: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactDataChangedEventReqMsg Contact2843 8380402: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactDataChangedEvent agent null contact type IAQ session 80000003262 session seq num 0 8380403: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DATA_UPDATE_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423166, newConnectionCallID: 88423166, callType: 1, connectionDeviceID: , newConnectionDeviceID: , ani: null, callerEnteredDigits: null, accountNumber: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null } to outboundQ 8380404: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DATA_UPDATE_EVENT } 8380405: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DATA_UPDATE_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, numCTIClients: 0, numNamedVars: 0, numNamedArrays: 0, callType: 1, connectionDeviceIDType: 0, connectionCallID: 88423166, newConnectionDeviceIDType: 0, newConnectionCallID: 88423166, calledPartyDisposition: 0, campaignID: 0, queryRuleID: 0, connectionDeviceID: , newConnectionDeviceID: , customerPhoneNumber: , customerAccountNumber: null, ani: null, callerEnteredDigits: null, wrapupData: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null to various sockets } 8380406: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380407: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DATA_UPDATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380408: Aug 09 16:12:43.340 CDT %MIVR-STEPS_DOCUMENT-7-UNK:Task: 73000007265 Execution of Cache Document Step started. 8380409: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 Get Reporting Statistic: Executing the step ... 8380410: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Position in Queue, and IT_Global 8380411: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007265 The value of Statistic Variable of Get Reporting Statistics Step is 1 8380412: Aug 09 16:12:43.340 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007265 Executing Create Generated Prompt Step 8380413: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 Get Reporting Statistic: Executing the step ... 8380414: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Oldest Contact in Queue, and IT_Global 8380415: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task: 73000007265 The value of Statistic Variable of Get Reporting Statistics Step is 0 8380416: Aug 09 16:12:43.340 CDT %MIVR-STEPS_PROMPT-7-UNK:Task:73000007265 Executing Create Generated Prompt Step 8380417: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 SelectResourceStep: Executing SelectResourceStep 8380418: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 SelectResourceStep: Checking if rsrc allocated 8380419: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 SelectResourceStep: calling rm.allocateResource() for icdContact 88423166 [4537086/5] (2114) for CSQ12 8380420: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:ESD 12 IT_Global .allocateRsrc(88423166 [4537086/5]) 8380421: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Processing msg: AllocateRsrcMsg (ESD:12 Contact ID:2843 CallID:4537086/5) 8380422: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:ESD.processAllocateRsrcMsg(AllocateRsrcMsg (ESD:12 Contact ID:2843 CallID:4537086/5)) 8380423: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .enqueue(12) 8380424: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .enqueue(12)(Queue ID:861) 8380425: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.QueueContactReqMsg Contact2843 8380426: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setIaqState(QUEUED_ALLOCATED) from NOT_IN_QUEUE 8380427: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Agent cross.allocateRsrc(88423166) 8380428: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setAllocatedResource(cross) 8380429: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Agent cross .addAssociatedContact(Contact:RmCm contact 88423166[4537086/5] (2114) 8380430: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .addAssociatedResource(cross) 8380431: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007266 Executing GetESDPropertiesStep 8380432: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:RESERVED Old State:AVAILABLE Reason code:0 8380433: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007266 Executing InsertContactFIFOStep 8380434: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Agent cross .setWrapupData(4537086/5, null) 8380435: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: RESERVED 8380436: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactQueuedEvent contact type IAQ session 80000003262 session seq num 0 8380437: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380438: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 SelectResourceStep: Found available resource 8380439: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - not calling updateOutboundStats for resource: cross because it's not a working outbound resource. 8380440: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4537086/5 8380441: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = RESERVED, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8380442: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265 SelectResourceStep: Connect option false, return SELECTED branch 8380443: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactQueuedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:43 CDT 2012 8380444: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8380445: Aug 09 16:12:43.340 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing UnholdStep 8380446: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380447: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:contactQueued - Contact: 88423166, CSQ: 12 Contact Type:IAQ 8380448: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=8, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=RESERVED, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=-1 to various sockets } 8380449: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265Connect Step: Executing ConnectStep 8380450: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:updateOverallStats - Contact: 88423166 8380451: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:Overall stats num waiting contacts: 1 8380452: Aug 09 16:12:43.340 CDT %MIVR-ICD_RTDM-7-UNK:UpdateOverallStats, setting longest currently waiting contact:88423166 8380453: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380454: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380455: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380456: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380457: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265Connect Step: Connecting to resource: cross 8380458: Aug 09 16:12:43.340 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 8776:true 8380459: Aug 09 16:12:43.340 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265Connect Step: Performing consult 8380460: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setProcessSessionCancelledExecuted(false) 8380461: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423166, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, eventCause: 65535, serviceNumber: 6, CSDID: 12, callingDeviceID: 9192596052, calledDeviceID: 8776 } to outboundQ 8380462: Aug 09 16:12:43.340 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 4537086/5 8380463: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_QUEUED_EVENT } 8380464: Aug 09 16:12:43.340 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, transfer(12103007, 10000, ACKNOWLEDGED) 8380465: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_QUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423166, serviceNumber: 6, serviceID: -1, queueDeviceType: 77, callingDeviceType: 0, calledDeviceType: 74, lastRedirectDeviceType: 65535, numQueued: 0, numSkillGroups: 1, localConnectionState: 5, eventCause: 65535, connectionDeviceID: 919008000, queueDeviceID: 12, calledDeviceID: 8776, callingDeviceID: 9192596052, lastRedirectDeviceID: null, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, CSDID: 12 to various sockets } 8380466: Aug 09 16:12:43.340 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_QUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380467: Aug 09 16:12:43.340 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received 8380468: Aug 09 16:12:43.340 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received 8380469: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, TerminalConnection to Terminal: IT__919008000 is HELD 8380470: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 ConsultCallActive [#168678] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 ConnCreatedEv 919008000:Chi_Phones [#168679] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 ConnConnectedEv 919008000:Chi_Phones [#168680] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 CallCtlConnInitiatedEv 919008000:Chi_Phones [#168681] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 TermConnCreatedEv IT__919008000 [#168682] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 TermConnActiveEv IT__919008000 [#168683] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 CallCtlTermConnTalkingEv IT__919008000 [#168684] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12, events on the AddressCallObserver. 8380471: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConsultCallActive [#168678] Cause:106 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380472: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnCreatedEv 919008000:Chi_Phones [#168679] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380473: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnConnectedEv 919008000:Chi_Phones [#168680] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380474: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnInitiatedEv 919008000:Chi_Phones [#168681] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380475: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 TermConnCreatedEv IT__919008000 [#168682] Cause:501 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12 8380476: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 TermConnActiveEv IT__919008000 [#168683] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380477: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlTermConnTalkingEv IT__919008000 [#168684] Cause:100 CallCtlCause:0 CiscoCause:501 CiscoFeatureReason:12 8380478: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 CallCtlConnDialingEv 919008000:Chi_Phones [#168685] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380479: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnDialingEv 919008000:Chi_Phones [#168685] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380480: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 CallCtlConnEstablishedEv 919008000:Chi_Phones [#168686] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 ConnCreatedEv 12103007: [#168687] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380481: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnEstablishedEv 919008000:Chi_Phones [#168686] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380482: Aug 09 16:12:43.356 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnCreatedEv 12103007: [#168687] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380483: Aug 09 16:12:43.372 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 ConnInProgressEv 12103007: [#168688] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 CallCtlConnOfferedEv 12103007: [#168689] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380484: Aug 09 16:12:43.372 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnInProgressEv 12103007: [#168688] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380485: Aug 09 16:12:43.372 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnOfferedEv 12103007: [#168689] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380486: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962975 [185759/1], address 919008000, calling party 919008000, and called party 12103007 8380487: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962975 [185759/1] and agent null being ignored because orig isn't a logged in agent 8380488: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 16962975 [185759/1] and agent cross 8380489: Aug 09 16:12:43.372 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380490: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185759/1 12103007 8380491: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380492: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:classifyCall 185759/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8380493: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:cross ID:185759/1 Type:PRIMARY CONSULT) 8380494: Aug 09 16:12:43.372 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380495: Aug 09 16:12:43.372 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4537086/5 8380496: Aug 09 16:12:43.372 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact2843 8380497: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88423166 [4537086/5] Contact Class:IAQ App Contact Id:2843 8380498: Aug 09 16:12:43.372 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type PRIMARY CONSULT Secondary call ID 185759/1 session 80000003262 session seq num 0 isRedirectFromWF false 8380499: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8380500: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8380501: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8380502: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380503: Aug 09 16:12:43.372 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactPresentedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:43 CDT 2012 8380504: Aug 09 16:12:43.372 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380505: Aug 09 16:12:43.372 CDT %MIVR-ICD_RTDM-7-UNK:contactPresented - contact: 88423166, resource: cross, ESD: 12 Contact Type:PRIMARY CONSULT 8380506: Aug 09 16:12:43.372 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380507: Aug 09 16:12:43.372 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8380508: Aug 09 16:12:43.387 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380509: Aug 09 16:12:43.387 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8380510: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88423166, skillGroupNumber: 12, serviceNumber: 6, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12103007, alertingDeviceID: 12103007, callingDeviceID: 9192596052, calledDeviceID: 12103007, lastRedirectDeviceID: null, secondaryCallID: 16962975, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ 8380511: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT } 8380512: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423166, lineHandle: 65535, lineType: 3, serviceNumber: 6, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 12103007, alertingDeviceID: 12103007, callingDeviceID: 9192596052, calledDeviceID: 12103007, lastRedirectDeviceID: null, secondaryConnectionCallID: 16962975, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: http://10.12.100.153/mashups/9192596052, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets } 8380513: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380514: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380515: Aug 09 16:12:43.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88423166 } 8380516: Aug 09 16:12:43.387 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 ConnAlertingEv 12103007: [#168702] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 CallCtlConnAlertingEv 12103007: [#168703] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380517: Aug 09 16:12:43.387 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnAlertingEv 12103007: [#168702] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380518: Aug 09 16:12:43.387 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnAlertingEv 12103007: [#168703] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380519: Aug 09 16:12:43.387 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultCallObserver RINGING 8380520: Aug 09 16:12:43.387 CDT %MIVR-SS_TEL-7-UNK:Call.transferStarted(12103007) JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=80000003262,seq num=0,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380521: Aug 09 16:12:44.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602866, agentID=cangelini } 8380522: Aug 09 16:12:44.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380523: Aug 09 16:12:44.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602866, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380524: Aug 09 16:12:44.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380525: Aug 09 16:12:44.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=548 } 8380526: Aug 09 16:12:44.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380527: Aug 09 16:12:44.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=548 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8380528: Aug 09 16:12:44.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8380529: Aug 09 16:12:50.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54288 } 8380530: Aug 09 16:12:50.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380531: Aug 09 16:12:50.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54288 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380532: Aug 09 16:12:50.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380533: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 ConnConnectedEv 12103007: [#168706] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, (P1-JtapiUser_1) 185759/1 CallCtlConnEstablishedEv 12103007: [#168707] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380534: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 ConnConnectedEv 12103007: [#168706] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380535: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallCtlConnEstablishedEv 12103007: [#168707] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380536: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultCallObserver TALKING - CallCtlConnEstablished, [12103007:/(P1-JtapiUser_1) GCID=(1,185759)->ACTIVE]->ESTABLISHED 8380537: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, Consult received Call TALKING, it's in correct state to transfer 8380538: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultCallObserver():Received msg from original call Interrupted 8380539: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:2843 MediaId:4537086/5 Task:73000007265, ConsultEvent= (P1-JtapiUser_1) 185759/1 CallObservationEndedEv [#168708] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12 8380540: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, transfer(12103007, consultCall) 8380541: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:16962975 [185759/1], address 12103007, calling party 919008000, and called party 12103007 8380542: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 16962975 [185759/1] and agent null being ignored because orig isn't a logged in agent 8380543: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 16962975 [185759/1] and agent cross 8380544: Aug 09 16:12:50.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380545: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185759/1 12103007 8380546: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380547: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:classifyCall 185759/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8380548: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv for call 16962975 [185759/1] and agent cross being ignored for primary consult call 8380549: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 16962975 [185759/1] and agent cross 8380550: Aug 09 16:12:50.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380551: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185759/1 12103007 8380552: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380553: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:classifyCall 185759/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8380554: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:cross ID:185759/1 Type:PRIMARY CONSULT cause:DEFAULT) 8380555: Aug 09 16:12:50.684 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380556: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Agent processSessionTalkingMsg 185759/1 cross being ignored because RmCm contact is null 8380557: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88423166 [4537086/5] Contact Class:IAQ App Contact Id:2843 8380558: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8380559: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8380560: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8380561: Aug 09 16:12:50.684 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380562: Aug 09 16:12:50.684 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 CiscoTermConnSelectChangedEv IT__919008000 [#168714] Cause:100 CallCtlCause:0 CiscoCause:100 CiscoFeatureReason:12, events on the AddressCallObserver. 8380563: Aug 09 16:12:50.700 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 4537086/5 CiscoTransferStartEv [#168715] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8380564: Aug 09 16:12:50.700 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferStartEv: received CiscoTransferStartEv for Original CallId 88423166[4537086/5] 8380565: Aug 09 16:12:50.700 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380566: Aug 09 16:12:50.700 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185759/1 12103007 8380567: Aug 09 16:12:50.700 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380568: Aug 09 16:12:50.700 CDT %MIVR-SS_RM-7-UNK:classifyCall 185759/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8380569: Aug 09 16:12:50.700 CDT %MIVR-SS_RM-7-UNK:Agent.processNullController(88423166 [4537086/5], 16962975 [185759/1]) being ignored because consult call is PRIMARY_CONSULT and original ICD contact exists in subsystem 8380570: Aug 09 16:12:50.700 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380571: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799817 SkillGroupNum=10 } 8380572: Aug 09 16:12:50.825 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799817 8380573: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380574: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799817 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380575: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380576: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799818 SkillGroupNum=12 } 8380577: Aug 09 16:12:50.825 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799818 8380578: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380579: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799818 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=1 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=1 callsInPriorityQueue1=1 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:50 CDT 2012 totalCall=52 oldestCallInQueue =7485 handledCallsToday=24 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380580: Aug 09 16:12:50.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380581: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 ConnDisconnectedEv 12103007: [#168720] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185759/1 CallCtlConnDisconnectedEv 12103007: [#168721] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8380582: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 TermConnDroppedEv IT__919008000 [#168722] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185759/1 CallCtlTermConnDroppedEv IT__919008000 [#168723] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185759/1 ConnDisconnectedEv 919008000:Chi_Phones [#168724] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185759/1 CallCtlConnDisconnectedEv 919008000:Chi_Phones [#168725] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, (P1-JtapiUser_1) 185759/1 CallInvalidEv [#168726] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:2, events on the AddressCallObserver. 8380583: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 185759/1 CallObservationEndedEv [#168727] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380584: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423166 [4537086/5], address 12103007, calling party 919008000, and called party 12103007 8380585: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423166 [4537086/5] and agent null being ignored because orig isn't a logged in agent 8380586: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv received for call 88423166 [4537086/5] and agent cross 8380587: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380588: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4537086/5 12103007 8380589: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88423166 [4537086/5] has internal type IAQ, contact type: IAQ for agent cross 8380590: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall 4537086/5 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:IAQ(Normal) 8380591: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnActiveEv set CallEventData of EventReasonCode for call 88423166 [4537086/5] and agent cross and connection state of calledAddress(12103007) is 51 8380592: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlTermConnTalkingEv received for call 88423166 [4537086/5] and agent cross 8380593: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380594: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionActiveMsg (Rsrc:cross ID:4537086/5 Type:IAQ) 8380595: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall: 4537086/5 12103007 8380596: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RmCm contact 88423166 [4537086/5] has internal type IAQ, contact type: IAQ for agent cross 8380597: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380598: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall 4537086/5 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:IAQ(Normal) 8380599: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380600: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423166 [4537086/5], address 919008000, calling party 919008000, and called party 12103007 8380601: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423166 [4537086/5] and agent null being ignored because orig isn't a logged in agent 8380602: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Session 80000003262 .answerContact(2843, 2844) in TermConnActiveEv for call 88423166 [4537086/5] and agent cross 8380603: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.replaceAppContactsInSession(2843, 2844, 80000003262) 8380604: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2843 : ContactSessionChanged received for App FW contact 2843, iefSourceContact is 88423166 [4537086/5] (2114) 8380605: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8380606: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2844 : ContactSessionChanged received for App FW contact 2844, iefSourceContact is 88423166 [4537086/5] (2114) 8380607: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:Ignoring contactSessionChanged because either the new or old session is null 8380608: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setAppContact(2844) from 2843 8380609: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Setting ANI of App contact 2844 from 9192596052 to 9192596052 in TermConnActiveEv for call 88423166 [4537086/5] and agent cross 8380610: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380611: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Setting the calling number of appContact to 9192596052 8380612: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .dequeueAll(CONNECTED_TO_RESOURCE) 8380613: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.removeContactResourceTuple(4537086/5) removing resource 919008000 8380614: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactConnectedEventReqMsg Contact2844 8380615: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RsrcMgr.removeContactFromCTIPort, port: 919008000 8380616: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setIaqState(QUEUED_CONNECTED) from QUEUED_ALLOCATED 8380617: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380618: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactConnectedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type IAQ session 80000003262 session seq num 0 8380619: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .removeConnectedResource(919008000) 8380620: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.DequeueContactReqMsg Contact2844 8380621: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:IN_SESSION Old State:RESERVED Reason code:0 8380622: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactConnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:50 CDT 2012 8380623: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setIaqState(NOT_IN_QUEUE) from QUEUED_CONNECTED 8380624: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380625: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross New State:IN_SESSION_PENDING_WORK Old State:IN_SESSION Reason code:0 8380626: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setIaqState(NOT_IN_QUEUE) from NOT_IN_QUEUE 8380627: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:contactConnected - contact: 88423166, resource: cross, ESD: 12 Contact Type:IAQ 8380628: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactDequeuedAllEvent reason code CONNECTED_TO_RESOURCE contact type IAQ session 80000003262 session seq num 0 8380629: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88423166 [4537086/5] Contact Class:IAQ App Contact Id:2844 8380630: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380631: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 4537086/5 8380632: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8380633: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380634: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcDisconnectedEventReqMsg Contact2844 8380635: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8380636: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:updateRemoteClients: Not sending stats to listeners because flag is turned off 8380637: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [4537086/5] 88423166 ContactEventsGenerator: Posting the ContactRsrcDisconnectedEvent Resource 919008000 contact type IAQ session 80000003262 session seq num 0 8380638: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8380639: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:ContactConnected, setting longest currently waiting ct:null 8380640: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380641: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: IN_SESSION 8380642: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTalkingMsg (Rsrc:cross ID:4537086/5 Type:IAQ cause:DEFAULT) 8380643: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8380644: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380645: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:CRACTIEventHandler: for CallEstablishedEventMsg get EventReasonCode from CallEventData (-1) 8380646: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88423166 [4537086/5] Contact Class:IAQ App Contact Id:2844 8380647: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8380648: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8380649: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 9192596052:false 8380650: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8380651: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 12103007:false 8380652: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380653: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_ESTABLISHED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, connectionCallID: 88423166, monitoredDeviceDN: 12103007, eventReasonCode: 22, serviceNumber: -1, skillGroupNumber: 12, answeringDeviceID: 12103007, callingDeviceID: 9192596052, calledDeviceID: 12103007, lastRedirectDeviceID: null, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535 } to outboundQ 8380654: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 16962975 [185759/1] and agent cross 8380655: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8380656: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380657: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_ESTABLISHED_EVENT } 8380658: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall: 185759/1 12103007 8380659: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactDequeuedAllEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:50 CDT 2012 8380660: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_ESTABLISHED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, ConnectionCallID: 88423166, lineHandle: 65535, lineType: 3, serviceNumber: -1, serviceID: -1, skillGroupNumber: 12, skillGroupID: -1, skillGroupPriority: 0, answeringDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 3, eventCause: 22, monitoredDeviceDN: 12103007, answeringDeviceID: 12103007, calledDeviceID: 12103007, callingDeviceID: 9192596052, lastRedirectDeviceID: null to various sockets } 8380661: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 4537086/5 CiscoTransferEndEv [#168751] Cause:100 CallCtlCause:0 CiscoCause:129 CiscoFeatureReason:2, events on the AddressCallObserver. 8380662: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:contactInfo is null 8380663: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380664: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380665: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:classifyCall 185759/1 Rsrc: cross CallingAddr: 919008000 LRAddr:null Type:PrimaryConsult(1) 8380666: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - contact: 88423166 Contact Type:IAQ 8380667: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8380668: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:contactDequeuedAll - Contact: 88423166 ConfToRPData size is 0 8380669: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:Call.transferAnswered(12103007) JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380670: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88423166 } 8380671: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:cross ID:185759/1 Type:PRIMARY CONSULT Cause:INVALID Abort Exception:null) 8380672: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_ESTABLISHED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380673: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:rsrcStateChanged - resource: cross, new state: IN_SESSION_PENDING_WORK 8380674: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=3 to various sockets } 8380675: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:Call.transferring(12103007) JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380676: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DEQUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null, connectionCallID: 88423166, eventCause: 65535, appId: -1, CSDID: -1 } to outboundQ 8380677: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:16962975 [185759/1] 8380678: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8380679: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380680: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross Contacts:Contact ID:88423166 [4537086/5] Contact Class:IAQ App Contact Id:2844 8380681: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got TransferStart event, and final call 4537086/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185759)->INVALID 8380682: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166, Checking ACMI CallType for event: com.cisco.wf.subsystems.events.ContactRsrcDisconnectedEvent[] on com.cisco.wf.subsystems.rmcm.CallContact at 10bcbfd at Thu Aug 09 16:12:50 CDT 2012 8380683: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrc: cross PrevState: AVAILABLE PrevStateSet:true 8380684: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380685: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true 8380686: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:isOBContactEvent: contact: 88423166 acmi call type: Neither CALLTYPE_PREVIEW nor CALLTYPE_RESERVATION 8380687: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Portland: (IT_Portland ejcook Order:9) 8380688: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380689: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 gets TermConnDroppedEv, meta code:134, cause code:100 8380690: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Chicago: (IT_Chicago ejcook Order:9) 8380691: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:rsrcDisconnected - contact: 88423166, resource: 919008000 Contact Type:IAQ 8380692: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {AGENT_STATE_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, agentDN:12103007, agentID:cross, monitorID = 0, stateDuration = 0, agentstate = IN_SESSION_PENDING_WORK, eventreasoncode = 0, agentID = cross, agentExtension = 12103007, agentID_Long = cross } to outboundQ 8380693: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 Got (P1-JtapiUser_1) 4537086/5 CallObservationEndedEv [#168752] Cause:100 CallCtlCause:0 CiscoCause:0 CiscoFeatureReason:12, events on the AddressCallObserver. 8380694: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD IT_Global: (IT_Global ejcook Order:9) 8380695: Aug 09 16:12:50.840 CDT %MIVR-ICD_RTDM-7-UNK:Ignoring contactRsrcDisconnected - contact: 88423166, resource: 919008000 Contact Type:IAQ because resource is a CTI port 8380696: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, TerminalConnection to Terminal: IT__919008000 is DROPPED, 4537086/5, call transferring, Redirecting:false 8380697: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DEQUEUED_EVENT } 8380698: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionInvalidMsg (ID:185759/1) 8380699: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=2843,implId=4537086/5,state=STATE_ANSWERED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380700: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(185759/1) returns null 8380701: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: SessionInvalidMsg received for contactID:185759/1] being ignored because RmCm contact is null 8380702: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_CONNECTION_CLEARED_EVENT: Socket:Socket: null monitoredDeviceDN:919008000, connectionCallID: 88423166, monitoredDeviceDN: 919008000, releasingDeviceID: 919008000, releasingDeviceType: 73 } to outboundQ 8380703: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DEQUEUED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 65535, ConnectionCallID: 88423166, serviceNumber: -1, serviceID: -1, queueDeviceType: 0, numQueued: 0, numSkillGroups: 0, localConnectionState: 3, eventCause: 65535, connectionDeviceID: , queueDeviceID: , skillGroupNumber: -1, skillGroupID: -1, skillGroupPriority: 0 to various sockets } 8380704: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { AGENT_STATE_EVENT } 8380705: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=AGENT_STATE_EVENT, monitorID=0, peripheralID=1, sessionID=0, peripheralType=21, skillGroupState=4, stateDuration=0, skillGroupNumber=-1, skillGroupID=-1, skillGroupPriority=0, agentstate=TALKING, eventReasonCode=0, MRDid=1, numTasks=0, agentMode=0, maxTaskLimit=0, ICMAgentID=0, agentAvailabilityStatus=1, numFltSkillGroups=0, CTIClientSignature=null, agentID=cross, agentExtension=12103007, agentInstrument=null, agentID_Long=cross, duration=-1, nextAgentState=5 to various sockets } 8380706: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_CONNECTION_CLEARED_EVENT } 8380707: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:Call.transferred(12103007) - transferring JTAPICallContact[id=2843,implId=4537086/5,state=STATE_TRANSFERRED_IDX,inbound=true,App name=Huron_IT,task=73000007265,session=null,seq num=-1,cn=8776,dn=8776,cgn=9192596052,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=8776,route=RP[num=8776],TP=919008000] 8380708: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380709: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, released TP[type=Cisco CTI Port,id=3,implId=919008000,active=false,state=IDLE] from 8776, and releasing udpPort 28408 8380710: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ICDContactAdapter 2843 : ContactConnected received for App FW contact 2843, iefSourceContact is 88423166 [4537086/5] (2114) 8380711: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_CONNECTION_CLEARED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 88423166, releasingDeviceType: 73, localConnectionState: 65535, eventCause: 28, monitoredDeviceDN: 919008000, releasingDeviceID: 919008000 to various sockets } 8380712: Aug 09 16:12:50.840 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265Connect Step: transfer successful, return SUCCEEDED branch 8380713: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionAnsweredMsg (Rsrc:4537086/5 ID:cross Type:IAQ) 8380714: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 4537086/5 8380715: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380716: Aug 09 16:12:50.840 CDT %MIVR-STEP_ICD-7-UNK:Task:73000007265Connect Step: Clear handler for RsrcUnavailableInterruption 8380717: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:ContactConnected: Setting allocated resource to null for App FW contact:2844 8380718: Aug 09 16:12:50.840 CDT %MIVR-SS_CM-7-UNK:RmCm contact 88423166[4537086/5] (2114) .setAllocatedResource(null) 8380719: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 Executing UnholdStep 8380720: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DEQUEUED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380721: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.8.160.59,port=59219,localport=42027] CID: 88423166 } 8380722: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-UNK:Task:73000007265 UnholdStep: Call dropped: Exception=com.cisco.contact.ContactInactiveException: Contact id: 2843, Contact is inactive when getting channel 8380723: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380724: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { AGENT_STATE_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380725: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 2843, Contact is inactive when getting channel 8380726: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1816) 8380727: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.contact.Contact.getChannel(Contact.java:1511) 8380728: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wf.steps.ivr.UnholdStep.execute(UnholdStep.java:139) 8380729: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] CID: 88423166 } 8380730: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141) 8380731: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799819 SkillGroupNum=13 } 8380732: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174) 8380733: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494) 8380734: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122) 8380735: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_CONNECTION_CLEARED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] CID: 88423166 } 8380736: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382) 8380737: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799819 8380738: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380739: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360) 8380740: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77) 8380741: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799819 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:50 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380742: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702) 8380743: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265 com.cisco.jtapi.TermObservationEndedEvImpl received 8380744: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416) 8380745: Aug 09 16:12:50.840 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380746: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:88423166 [4537086/5], address 9192596052, calling party 919008000, and called party 12103007 8380747: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4537086)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4537086)->INVALID, success: true, transferStart: false 8380748: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371) 8380749: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got TransferStart event, and final call 4537086/5 is the same as the consult call, Transferred call in event (P1-JtapiUser_1) GCID=(1,185759)->INVALID 8380750: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589) 8380751: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 88423166 [4537086/5] and agent null being ignored because orig isn't a logged in agent 8380752: Aug 09 16:12:50.840 CDT %MIVR-SS_TEL-7-UNK:CallID:2843 MediaId:4537086/5 Task:73000007265, got TransferEnd event, finalCall: (P1-JtapiUser_1) GCID=(5,4537086)->INVALID, consultCall: (P1-JtapiUser_1) GCID=(5,4537086)->INVALID, success: true, transferStart: false 8380753: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690) 8380754: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486) 8380755: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762) 8380756: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776) 8380757: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99) 8380758: Aug 09 16:12:50.840 CDT %MIVR-STEP_CALL_CONTROL-7-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853) 8380759: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 88423166[4537086/5] 8380760: Aug 09 16:12:50.840 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionTransferEndMsg (Original Contact:4537086/5 Consult Contact:185759/1 Transfer Success:true) 8380761: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799820 SkillGroupNum=14 } 8380762: Aug 09 16:12:50.856 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799820 8380763: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380764: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799820 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:50 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380765: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380766: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799821 SkillGroupNum=7 } 8380767: Aug 09 16:12:50.856 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799821 8380768: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380769: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799821 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:12:50 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380770: Aug 09 16:12:50.856 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380771: Aug 09 16:12:50.872 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPOutputStartedEv received for resource:cross 8380772: Aug 09 16:12:50.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8380773: Aug 09 16:12:50.872 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8380774: Aug 09 16:12:50.872 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8380775: Aug 09 16:12:50.872 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 17032 , direction: 1 , RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88423166, connectionDeviceID: 12103007 } to outboundQ 8380776: Aug 09 16:12:50.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8380777: Aug 09 16:12:50.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 17032, direction: 1, RTPType: 0, bitRate: 1, echoCancellation: 0, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88423166, ConnectionDeviceID: 12103007, ClientAddress: 10.8.50.10 to various sockets } 8380778: Aug 09 16:12:50.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380779: Aug 09 16:12:50.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380780: Aug 09 16:12:50.950 CDT %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CiscoRTPInputStartedEv received for resource:cross 8380781: Aug 09 16:12:50.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: SessionRTPStartedMsg (Rsrc:cross ID:null Type:UNKNOWN_CONTACT) 8380782: Aug 09 16:12:50.950 CDT %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireRsrcRTPStartedEventReqMsg Contact-1 8380783: Aug 09 16:12:50.950 CDT %MIVR-SS_CM-7-UNK: IEF Contact ID: [null] -1 ContactEventsGenerator: Posting the ContactRsrcRTPStartedEvent Resource Rsrc Name:Craig Ross ID:cross IAQ Extn:12103007 contact type UNKNOWN_CONTACT 8380784: Aug 09 16:12:50.950 CDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting {RTP_STARTED_EVENT: Socket:Socket: null monitoredDeviceDN:12103007, monitorID: 0, peripheralID: 1, clientPort: 24676 , direction: 0 , RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3 , connectionDeviceIDType: 0, connectionCallID: 88423166, connectionDeviceID: 12103007 } to outboundQ 8380785: Aug 09 16:12:50.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { RTP_STARTED_EVENT } 8380786: Aug 09 16:12:50.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=RTP_STARTED_EVENT, MonitorID: 0, PeripheralID: 1, ClientPort: 24676, direction: 0, RTPType: 0, bitRate: 1, echoCancellation: 1, packetSize: 20, payloadType: 3, ConnectionDeviceIDType: 0, ConnectionCallID: 88423166, ConnectionDeviceID: 12103007, ClientAddress: 10.8.162.64 to various sockets } 8380787: Aug 09 16:12:50.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380788: Aug 09 16:12:50.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { RTP_STARTED_EVENT to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380789: Aug 09 16:12:51.637 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602867, agentID=sbee } 8380790: Aug 09 16:12:51.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380791: Aug 09 16:12:51.637 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602867, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380792: Aug 09 16:12:51.637 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380793: Aug 09 16:12:51.809 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=702 } 8380794: Aug 09 16:12:51.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380795: Aug 09 16:12:51.809 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=702 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380796: Aug 09 16:12:51.809 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380797: Aug 09 16:12:53.106 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602868, agentID=mfoltz } 8380798: Aug 09 16:12:53.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380799: Aug 09 16:12:53.106 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602868, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380800: Aug 09 16:12:53.106 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380801: Aug 09 16:12:53.137 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799822 } 8380802: Aug 09 16:12:53.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380803: Aug 09 16:12:53.137 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799822 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380804: Aug 09 16:12:53.137 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380805: Aug 09 16:12:55.075 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602869, agentID=cangelini } 8380806: Aug 09 16:12:55.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380807: Aug 09 16:12:55.075 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602869, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380808: Aug 09 16:12:55.075 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380809: Aug 09 16:12:58.387 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602870 } 8380810: Aug 09 16:12:58.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380811: Aug 09 16:12:58.387 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602870 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380812: Aug 09 16:12:58.387 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380813: Aug 09 16:13:00.450 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=493 } 8380814: Aug 09 16:13:00.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380815: Aug 09 16:13:00.450 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=493 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380816: Aug 09 16:13:00.450 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380817: Aug 09 16:13:00.872 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799823 SkillGroupNum=10 } 8380818: Aug 09 16:13:00.872 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799823 8380819: Aug 09 16:13:00.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380820: Aug 09 16:13:00.872 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799823 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380821: Aug 09 16:13:00.872 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380822: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799824 SkillGroupNum=12 } 8380823: Aug 09 16:13:00.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799824 8380824: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380825: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799824 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:00 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380826: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380827: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799825 SkillGroupNum=13 } 8380828: Aug 09 16:13:00.887 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799825 8380829: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380830: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799825 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:00 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380831: Aug 09 16:13:00.887 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380832: Aug 09 16:13:00.903 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799826 SkillGroupNum=14 } 8380833: Aug 09 16:13:00.903 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799826 8380834: Aug 09 16:13:00.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380835: Aug 09 16:13:00.903 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799826 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:00 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380836: Aug 09 16:13:00.903 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380837: Aug 09 16:13:00.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799827 SkillGroupNum=7 } 8380838: Aug 09 16:13:00.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799827 8380839: Aug 09 16:13:00.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380840: Aug 09 16:13:00.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799827 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:00 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380841: Aug 09 16:13:00.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380842: Aug 09 16:13:01.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602871, agentID=sbee } 8380843: Aug 09 16:13:01.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380844: Aug 09 16:13:01.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602871, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380845: Aug 09 16:13:01.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380846: Aug 09 16:13:03.372 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602872, agentID=mfoltz } 8380847: Aug 09 16:13:03.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380848: Aug 09 16:13:03.372 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602872, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380849: Aug 09 16:13:03.372 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380850: Aug 09 16:13:05.325 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602873, agentID=cangelini } 8380851: Aug 09 16:13:05.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380852: Aug 09 16:13:05.325 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602873, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380853: Aug 09 16:13:05.325 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380854: Aug 09 16:13:05.497 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8380855: Aug 09 16:13:05.497 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8380856: Aug 09 16:13:10.497 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8380857: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380858: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8380859: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8380860: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380861: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8380862: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8380863: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8380864: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8380865: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8380866: Aug 09 16:13:10.497 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8380867: Aug 09 16:13:10.919 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799828 SkillGroupNum=10 } 8380868: Aug 09 16:13:10.919 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799828 8380869: Aug 09 16:13:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380870: Aug 09 16:13:10.919 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799828 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380871: Aug 09 16:13:10.919 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380872: Aug 09 16:13:10.935 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799829 SkillGroupNum=12 } 8380873: Aug 09 16:13:10.935 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799829 8380874: Aug 09 16:13:10.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380875: Aug 09 16:13:10.935 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799829 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:10 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380876: Aug 09 16:13:10.935 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380877: Aug 09 16:13:10.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799830 SkillGroupNum=13 } 8380878: Aug 09 16:13:10.950 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799830 8380879: Aug 09 16:13:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380880: Aug 09 16:13:10.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799830 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:10 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380881: Aug 09 16:13:10.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380882: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799831 SkillGroupNum=14 } 8380883: Aug 09 16:13:10.966 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799831 8380884: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380885: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799831 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:10 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380886: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380887: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799832 SkillGroupNum=7 } 8380888: Aug 09 16:13:10.966 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799832 8380889: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380890: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799832 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:10 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380891: Aug 09 16:13:10.966 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380892: Aug 09 16:13:12.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602874, agentID=sbee } 8380893: Aug 09 16:13:12.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380894: Aug 09 16:13:12.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602874, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380895: Aug 09 16:13:12.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380896: Aug 09 16:13:13.606 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602875, agentID=mfoltz } 8380897: Aug 09 16:13:13.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380898: Aug 09 16:13:13.606 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602875, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380899: Aug 09 16:13:13.606 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380900: Aug 09 16:13:14.950 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=549 } 8380901: Aug 09 16:13:14.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380902: Aug 09 16:13:14.950 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=549 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8380903: Aug 09 16:13:14.950 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8380904: Aug 09 16:13:15.591 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602876, agentID=cangelini } 8380905: Aug 09 16:13:15.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380906: Aug 09 16:13:15.591 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602876, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380907: Aug 09 16:13:15.591 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380908: Aug 09 16:13:20.153 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54289 } 8380909: Aug 09 16:13:20.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380910: Aug 09 16:13:20.153 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54289 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380911: Aug 09 16:13:20.153 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8380912: Aug 09 16:13:20.982 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799833 SkillGroupNum=10 } 8380913: Aug 09 16:13:20.982 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799833 8380914: Aug 09 16:13:20.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380915: Aug 09 16:13:20.982 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799833 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380916: Aug 09 16:13:20.982 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380917: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799834 SkillGroupNum=12 } 8380918: Aug 09 16:13:20.997 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799834 8380919: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380920: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799834 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:20 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380921: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380922: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799835 SkillGroupNum=13 } 8380923: Aug 09 16:13:20.997 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799835 8380924: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380925: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799835 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:20 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380926: Aug 09 16:13:20.997 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380927: Aug 09 16:13:21.013 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799836 SkillGroupNum=14 } 8380928: Aug 09 16:13:21.013 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799836 8380929: Aug 09 16:13:21.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380930: Aug 09 16:13:21.013 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799836 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380931: Aug 09 16:13:21.013 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380932: Aug 09 16:13:21.028 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799837 SkillGroupNum=7 } 8380933: Aug 09 16:13:21.028 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799837 8380934: Aug 09 16:13:21.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380935: Aug 09 16:13:21.028 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799837 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380936: Aug 09 16:13:21.028 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380937: Aug 09 16:13:21.825 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=703 } 8380938: Aug 09 16:13:21.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380939: Aug 09 16:13:21.825 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=703 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380940: Aug 09 16:13:21.825 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8380941: Aug 09 16:13:22.200 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602877, agentID=sbee } 8380942: Aug 09 16:13:22.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380943: Aug 09 16:13:22.200 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602877, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380944: Aug 09 16:13:22.200 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380945: Aug 09 16:13:23.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799838 } 8380946: Aug 09 16:13:23.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380947: Aug 09 16:13:23.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799838 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380948: Aug 09 16:13:23.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380949: Aug 09 16:13:23.888 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602878, agentID=mfoltz } 8380950: Aug 09 16:13:23.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380951: Aug 09 16:13:23.888 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602878, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380952: Aug 09 16:13:23.888 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380953: Aug 09 16:13:25.841 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602879, agentID=cangelini } 8380954: Aug 09 16:13:25.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380955: Aug 09 16:13:25.841 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602879, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380956: Aug 09 16:13:25.841 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380957: Aug 09 16:13:28.388 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602880 } 8380958: Aug 09 16:13:28.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380959: Aug 09 16:13:28.388 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602880 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380960: Aug 09 16:13:28.388 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380961: Aug 09 16:13:30.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=494 } 8380962: Aug 09 16:13:30.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8380963: Aug 09 16:13:30.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=494 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380964: Aug 09 16:13:30.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8380965: Aug 09 16:13:31.029 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799839 SkillGroupNum=10 } 8380966: Aug 09 16:13:31.029 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799839 8380967: Aug 09 16:13:31.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380968: Aug 09 16:13:31.029 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799839 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380969: Aug 09 16:13:31.029 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380970: Aug 09 16:13:31.044 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799840 SkillGroupNum=12 } 8380971: Aug 09 16:13:31.044 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799840 8380972: Aug 09 16:13:31.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380973: Aug 09 16:13:31.044 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799840 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:31 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380974: Aug 09 16:13:31.044 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380975: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799841 SkillGroupNum=13 } 8380976: Aug 09 16:13:31.060 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799841 8380977: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380978: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799841 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380979: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380980: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799842 SkillGroupNum=14 } 8380981: Aug 09 16:13:31.060 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799842 8380982: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380983: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799842 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:31 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380984: Aug 09 16:13:31.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380985: Aug 09 16:13:31.076 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799843 SkillGroupNum=7 } 8380986: Aug 09 16:13:31.076 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799843 8380987: Aug 09 16:13:31.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8380988: Aug 09 16:13:31.076 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799843 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:31 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380989: Aug 09 16:13:31.076 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8380990: Aug 09 16:13:32.419 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602881, agentID=sbee } 8380991: Aug 09 16:13:32.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380992: Aug 09 16:13:32.419 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602881, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380993: Aug 09 16:13:32.419 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380994: Aug 09 16:13:34.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602882, agentID=mfoltz } 8380995: Aug 09 16:13:34.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8380996: Aug 09 16:13:34.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602882, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380997: Aug 09 16:13:34.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8380998: Aug 09 16:13:36.060 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602883, agentID=cangelini } 8380999: Aug 09 16:13:36.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381000: Aug 09 16:13:36.060 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602883, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381001: Aug 09 16:13:36.060 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381002: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799844 SkillGroupNum=10 } 8381003: Aug 09 16:13:41.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799844 8381004: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381005: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799844 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381006: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381007: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799845 SkillGroupNum=12 } 8381008: Aug 09 16:13:41.091 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799845 8381009: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381010: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799845 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:41 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381011: Aug 09 16:13:41.091 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381012: Aug 09 16:13:41.107 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799846 SkillGroupNum=13 } 8381013: Aug 09 16:13:41.107 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799846 8381014: Aug 09 16:13:41.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381015: Aug 09 16:13:41.107 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799846 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:41 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381016: Aug 09 16:13:41.107 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381017: Aug 09 16:13:41.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799847 SkillGroupNum=14 } 8381018: Aug 09 16:13:41.123 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799847 8381019: Aug 09 16:13:41.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381020: Aug 09 16:13:41.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799847 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:41 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381021: Aug 09 16:13:41.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381022: Aug 09 16:13:41.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799848 SkillGroupNum=7 } 8381023: Aug 09 16:13:41.138 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799848 8381024: Aug 09 16:13:41.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381025: Aug 09 16:13:41.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799848 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:41 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381026: Aug 09 16:13:41.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381027: Aug 09 16:13:42.623 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602884, agentID=sbee } 8381028: Aug 09 16:13:42.623 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381029: Aug 09 16:13:42.623 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602884, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381030: Aug 09 16:13:42.623 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381031: Aug 09 16:13:44.357 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602885, agentID=mfoltz } 8381032: Aug 09 16:13:44.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381033: Aug 09 16:13:44.357 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602885, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381034: Aug 09 16:13:44.357 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381035: Aug 09 16:13:44.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=550 } 8381036: Aug 09 16:13:44.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381037: Aug 09 16:13:44.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=550 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8381038: Aug 09 16:13:44.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8381039: Aug 09 16:13:46.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602886, agentID=cangelini } 8381040: Aug 09 16:13:46.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381041: Aug 09 16:13:46.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602886, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381042: Aug 09 16:13:46.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381043: Aug 09 16:13:50.154 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54290 } 8381044: Aug 09 16:13:50.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381045: Aug 09 16:13:50.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54290 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8381046: Aug 09 16:13:50.154 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8381047: Aug 09 16:13:51.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799849 SkillGroupNum=10 } 8381048: Aug 09 16:13:51.138 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799849 8381049: Aug 09 16:13:51.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381050: Aug 09 16:13:51.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799849 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381051: Aug 09 16:13:51.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381052: Aug 09 16:13:51.154 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799850 SkillGroupNum=12 } 8381053: Aug 09 16:13:51.154 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799850 8381054: Aug 09 16:13:51.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381055: Aug 09 16:13:51.154 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799850 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:51 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381056: Aug 09 16:13:51.154 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381057: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799851 SkillGroupNum=13 } 8381058: Aug 09 16:13:51.170 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799851 8381059: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381060: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799851 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:51 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381061: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381062: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799852 SkillGroupNum=14 } 8381063: Aug 09 16:13:51.170 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799852 8381064: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381065: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799852 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:51 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381066: Aug 09 16:13:51.170 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381067: Aug 09 16:13:51.185 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799853 SkillGroupNum=7 } 8381068: Aug 09 16:13:51.185 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799853 8381069: Aug 09 16:13:51.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381070: Aug 09 16:13:51.185 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799853 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:13:51 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381071: Aug 09 16:13:51.185 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381072: Aug 09 16:13:51.842 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=704 } 8381073: Aug 09 16:13:51.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381074: Aug 09 16:13:51.842 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=704 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8381075: Aug 09 16:13:51.842 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8381076: Aug 09 16:13:52.920 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602887, agentID=sbee } 8381077: Aug 09 16:13:52.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381078: Aug 09 16:13:52.920 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602887, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381079: Aug 09 16:13:52.920 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381080: Aug 09 16:13:53.138 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799854 } 8381081: Aug 09 16:13:53.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381082: Aug 09 16:13:53.138 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799854 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381083: Aug 09 16:13:53.138 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381084: Aug 09 16:13:54.638 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602888, agentID=mfoltz } 8381085: Aug 09 16:13:54.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381086: Aug 09 16:13:54.638 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602888, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381087: Aug 09 16:13:54.638 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381088: Aug 09 16:13:56.498 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602889, agentID=cangelini } 8381089: Aug 09 16:13:56.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381090: Aug 09 16:13:56.498 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602889, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381091: Aug 09 16:13:56.498 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381092: Aug 09 16:13:58.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602890 } 8381093: Aug 09 16:13:58.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381094: Aug 09 16:13:58.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602890 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381095: Aug 09 16:13:58.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381096: Aug 09 16:14:00.451 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=495 } 8381097: Aug 09 16:14:00.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381098: Aug 09 16:14:00.451 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=495 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8381099: Aug 09 16:14:00.451 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8381100: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799855 SkillGroupNum=10 } 8381101: Aug 09 16:14:01.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799855 8381102: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381103: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799855 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381104: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381105: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799856 SkillGroupNum=12 } 8381106: Aug 09 16:14:01.201 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799856 8381107: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381108: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799856 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:01 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381109: Aug 09 16:14:01.201 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381110: Aug 09 16:14:01.217 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799857 SkillGroupNum=13 } 8381111: Aug 09 16:14:01.217 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799857 8381112: Aug 09 16:14:01.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381113: Aug 09 16:14:01.217 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799857 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:01 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381114: Aug 09 16:14:01.217 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381115: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799858 SkillGroupNum=14 } 8381116: Aug 09 16:14:01.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799858 8381117: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381118: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799858 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:01 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381119: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381120: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799859 SkillGroupNum=7 } 8381121: Aug 09 16:14:01.232 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799859 8381122: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381123: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799859 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:01 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381124: Aug 09 16:14:01.232 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381125: Aug 09 16:14:03.123 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602891, agentID=sbee } 8381126: Aug 09 16:14:03.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381127: Aug 09 16:14:03.123 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602891, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381128: Aug 09 16:14:03.123 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381129: Aug 09 16:14:04.889 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602892, agentID=mfoltz } 8381130: Aug 09 16:14:04.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381131: Aug 09 16:14:04.889 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602892, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381132: Aug 09 16:14:04.889 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381133: Aug 09 16:14:06.748 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602893, agentID=cangelini } 8381134: Aug 09 16:14:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381135: Aug 09 16:14:06.748 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602893, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381136: Aug 09 16:14:06.748 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381137: Aug 09 16:14:10.498 CDT %MIVR-SS_CM-7-UNK:Running cleanup in ContactMgr 8381138: Aug 09 16:14:10.498 CDT %MIVR-SS_CM-7-UNK:Cleanup in ContactMgr complete 8381139: Aug 09 16:14:11.248 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799860 SkillGroupNum=10 } 8381140: Aug 09 16:14:11.248 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799860 8381141: Aug 09 16:14:11.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381142: Aug 09 16:14:11.248 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799860 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381143: Aug 09 16:14:11.248 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381144: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799861 SkillGroupNum=12 } 8381145: Aug 09 16:14:11.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799861 8381146: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381147: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799861 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:11 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381148: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381149: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799862 SkillGroupNum=13 } 8381150: Aug 09 16:14:11.264 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799862 8381151: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381152: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799862 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:11 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381153: Aug 09 16:14:11.264 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381154: Aug 09 16:14:11.279 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799863 SkillGroupNum=14 } 8381155: Aug 09 16:14:11.279 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799863 8381156: Aug 09 16:14:11.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381157: Aug 09 16:14:11.279 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799863 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:11 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381158: Aug 09 16:14:11.279 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381159: Aug 09 16:14:11.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799864 SkillGroupNum=7 } 8381160: Aug 09 16:14:11.295 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799864 8381161: Aug 09 16:14:11.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381162: Aug 09 16:14:11.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799864 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:11 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381163: Aug 09 16:14:11.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381164: Aug 09 16:14:13.295 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602894, agentID=sbee } 8381165: Aug 09 16:14:13.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381166: Aug 09 16:14:13.295 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602894, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381167: Aug 09 16:14:13.295 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381168: Aug 09 16:14:14.951 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.10.40.165,port=40936,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=551 } 8381169: Aug 09 16:14:14.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381170: Aug 09 16:14:14.951 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=551 to socket: Socket[addr=10.10.40.165,port=40936,localport=42027] } 8381171: Aug 09 16:14:14.951 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.10.40.165,port=40936,localport=42027] } 8381172: Aug 09 16:14:15.108 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602895, agentID=mfoltz } 8381173: Aug 09 16:14:15.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381174: Aug 09 16:14:15.108 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602895, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381175: Aug 09 16:14:15.108 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381176: Aug 09 16:14:15.498 CDT %MIVR-ICD_RTDM-7-UNK:Running RTDM syncWaitingContacts 8381177: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8381178: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054793/6) returns 101718089 [1054793/6] 8381179: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8381180: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8381181: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8381182: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4537086/5) returns 88423166 [4537086/5] 8381183: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(4536930/5) returns 88423010 [4536930/5] 8381184: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1054175/6) returns null 8381185: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1050193/6) returns null 8381186: Aug 09 16:14:15.498 CDT %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(1041324/6) returns null 8381187: Aug 09 16:14:17.030 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602896, agentID=cangelini } 8381188: Aug 09 16:14:17.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381189: Aug 09 16:14:17.030 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602896, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381190: Aug 09 16:14:17.030 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381191: Aug 09 16:14:20.155 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49506,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=54291 } 8381192: Aug 09 16:14:20.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381193: Aug 09 16:14:20.155 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=54291 to socket: Socket[addr=10.12.50.123,port=49506,localport=42027] } 8381194: Aug 09 16:14:20.155 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49506,localport=42027] } 8381195: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799865 SkillGroupNum=10 } 8381196: Aug 09 16:14:21.311 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799865 8381197: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381198: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799865 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381199: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381200: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799866 SkillGroupNum=12 } 8381201: Aug 09 16:14:21.311 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799866 8381202: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381203: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799866 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:21 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381204: Aug 09 16:14:21.311 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381205: Aug 09 16:14:21.326 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799867 SkillGroupNum=13 } 8381206: Aug 09 16:14:21.326 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799867 8381207: Aug 09 16:14:21.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381208: Aug 09 16:14:21.326 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799867 SkillGroupNum=13 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:21 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381209: Aug 09 16:14:21.326 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381210: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799868 SkillGroupNum=14 } 8381211: Aug 09 16:14:21.342 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799868 8381212: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381213: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799868 SkillGroupNum=14 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:21 CDT 2012 totalCall=7 oldestCallInQueue =0 handledCallsToday=7 callsAbandoned=0 callsDequeued=0 averageTalkDuration=66991 averageWaitDuration=6884 longestTalkDuration=134519 longestWaitDuration=8641 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381214: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381215: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799869 SkillGroupNum=7 } 8381216: Aug 09 16:14:21.342 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799869 8381217: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381218: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799869 SkillGroupNum=7 loggedInAgents=9 inSessionAgents=0 availableAgents=5 unAvailableAgents=4 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:21 CDT 2012 totalCall=2 oldestCallInQueue =0 handledCallsToday=1 callsAbandoned=1 callsDequeued=0 averageTalkDuration=109768 averageWaitDuration=27633 longestTalkDuration=109768 longestWaitDuration=35266 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381219: Aug 09 16:14:21.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381220: Aug 09 16:14:21.858 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.59,port=59219,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=705 } 8381221: Aug 09 16:14:21.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381222: Aug 09 16:14:21.858 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=705 to socket: Socket[addr=10.8.160.59,port=59219,localport=42027] } 8381223: Aug 09 16:14:21.858 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.59,port=59219,localport=42027] } 8381224: Aug 09 16:14:23.139 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=799870 } 8381225: Aug 09 16:14:23.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381226: Aug 09 16:14:23.139 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=799870 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381227: Aug 09 16:14:23.139 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381228: Aug 09 16:14:23.483 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=11 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602897, agentID=sbee } 8381229: Aug 09 16:14:23.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381230: Aug 09 16:14:23.483 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602897, agentID=sbee, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381231: Aug 09 16:14:23.483 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381232: Aug 09 16:14:25.327 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=13 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602898, agentID=mfoltz } 8381233: Aug 09 16:14:25.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381234: Aug 09 16:14:25.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602898, agentID=mfoltz, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381235: Aug 09 16:14:25.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381236: Aug 09 16:14:27.342 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=16 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=602899, agentID=cangelini } 8381237: Aug 09 16:14:27.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF } 8381238: Aug 09 16:14:27.342 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=602899, agentID=cangelini, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381239: Aug 09 16:14:27.342 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381240: Aug 09 16:14:28.389 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49538,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=602900 } 8381241: Aug 09 16:14:28.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381242: Aug 09 16:14:28.389 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=602900 to socket: Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381243: Aug 09 16:14:28.389 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.12.50.123,port=49538,localport=42027] } 8381244: Aug 09 16:14:30.452 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.8.160.30,port=54192,localport=42027] Msg is {length=4 type=HEARTBEAT_REQ,invokeId=496 } 8381245: Aug 09 16:14:30.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { HEARTBEAT_CONF } 8381246: Aug 09 16:14:30.452 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=HEARTBEAT_CONF,invokeId=496 to socket: Socket[addr=10.8.160.30,port=54192,localport=42027] } 8381247: Aug 09 16:14:30.452 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { HEARTBEAT_CONF to Socket[addr=10.8.160.30,port=54192,localport=42027] } 8381248: Aug 09 16:14:31.358 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799871 SkillGroupNum=10 } 8381249: Aug 09 16:14:31.358 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799871 8381250: Aug 09 16:14:31.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381251: Aug 09 16:14:31.358 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799871 SkillGroupNum=10 loggedInAgents=9 inSessionAgents=0 availableAgents=3 unAvailableAgents=6 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:31 CDT 2012 totalCall=0 oldestCallInQueue =0 handledCallsToday=0 callsAbandoned=0 callsDequeued=0 averageTalkDuration=0 averageWaitDuration=0 longestTalkDuration=0 longestWaitDuration=0 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381252: Aug 09 16:14:31.358 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381253: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799872 SkillGroupNum=12 } 8381254: Aug 09 16:14:31.374 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799872 8381255: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF } 8381256: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_QUEUE_STATISTICS_CONF,invokeId=799872 SkillGroupNum=12 loggedInAgents=4 inSessionAgents=2 availableAgents=1 unAvailableAgents=1 inWorkAgents=0 selectedAgents=0 callsInPriorityQueue1=0 callsInPriorityQueue2=0 callsInPriorityQueue3=0 callsInPriorityQueue4=0 callsInPriorityQueue5=0 callsInPriorityQueue6=0 callsInPriorityQueue7=0 callsInPriorityQueue8=0 callsInPriorityQueue9=0 callsInPriorityQueue10=0 startTime=Thu Aug 09 00:00:01 CDT 2012 endTime=Thu Aug 09 16:14:31 CDT 2012 totalCall=52 oldestCallInQueue =0 handledCallsToday=25 callsAbandoned=27 callsDequeued=0 averageTalkDuration=455777 averageWaitDuration=18447 longestTalkDuration=1998302 longestWaitDuration=28314 to socket: Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381257: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_QUEUE_STATISTICS_CONF to Socket[addr=10.12.50.123,port=49525,localport=42027] } 8381258: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.12.50.123,port=49525,localport=42027] Msg is {length=10 type=QUERY_QUEUE_STATISTICS_REQ,invokeId=799873 SkillGroupNum=13 } 8381259: Aug 09 16:14:31.374 CDT %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CTIQueryQueueStatisticsReqMsg Rsrc: Req.ID:799873 8381260: Aug 09 16:14:31.374 CDT %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_QUEUE_STATISTICS_CONF }
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