[cisco-voip] 7970 registration error

[Ryan Ratliff]

Error Mismatch means you've added them to CUCM as the wrong device type.  Check the back of the phones to see if they have a gig port or not.  Note the device type (7970G-GE or normal) in CCMAdmin to make sure it matches the phone.

-Ryan

On Aug 14, 2012, at 9:02 AM, dschulz wrote:

Factory reset doesn't clear it. Did the phone get an ip address, subnet mask, default gateway and correct TFTP address. What is the current load file on the phone? And what is version on the server (device>device settings>device default). There are a couple cases where you need to go through multiple updates to get to the current?

Dave


On Aug 14, 2012, at 8:33 AM, James Dust <james.dust at charles-stanley.co.uk> wrote:

> Yes we’ve tried that numerous times,
>  
> Kind Regards
>  
> James Dust 
> Team Leader 
> ICT Network Infrastructure & Communications Department 
> Charles Stanley & Co Ltd 
> Tel: 020 7149 6314 
> Mob: 07989 491136 
> mailto: james.dust at charles-stanley.co.uk
>  
> From: Buchanan, James [mailto:jbuchanan at presidio.com] 
> Sent: 14 August 2012 12:57
> To: James Dust; cisco-voip at puck.nether.net
> Subject: RE: 7970 registration error
>  
> Have you tried a factory reset?
>  
> 
> James Buchanan | Sr. Network Engineer | South
> Presidio Networked Solutions | www.presidio.com
> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
> C: 615-557-7604 | jbuchanan at presidio.com
> 
> 
> 
> 
> 
> 
> Follow us:
> 
> 
> 
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Dust
> Sent: Tuesday, August 14, 2012 5:29 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] 7970 registration error
>  
> We have purchased some refurbished 7970’s and are unable to manually add them to our cluster or allow them to auto register.
>  
> We get an error message ‘error mismatch’ has anyone seen this before?
>  
> We are running version 7.1.5 of CUCM.
> 
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