[cisco-voip] Silent uninstall of CAD Service Release

[Michael Rose]

Thanks for the info. I didn't see any uninstall info for Cisco in that area
of the registry.

 

I ended up removing the CAD Service release manually. Then deleted all my
temp folders and watched them while I opened Agent and it downloaded the CAD
Service release client. It is actually an MSI. I just grabbed the MSI and
now I can pass it the silent uninstall info. Haven't 100% tested but should
work fine.

 

From: Eric Isakson [mailto:eric.isakson at ogdenclinic.com] 
Sent: Friday, August 24, 2012 4:18 PM
To: Michael Rose; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Silent uninstall of CAD Service Release

 

If you look in the Windows registry of a machine with CAD installed you can
typically find the uninstallation command.  The registry path for us with
CAD 66.1.54 is
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{007C
5E6D-3037-4C00-A5FD-561F239169C4}.  For us, there is a string object called
UninstallString with a value of MsiExec.exe
/X{007C5E6D-3037-4C00-A5FD-561F239169C4}.  So you should be able to fire
that MsiExec command with the /quiet parameter and silently uninstall the
software.  I'm assuming that the uninstall will require a reboot because of
the associated driver(s) removal so you'll want to plan for that too.

 

This is all theory-I've not tested this but plan to in the near future.  If
you beat me to it I'd very interested in hearing how it went for you.

 

HTH.

 

 

Eric Isakson | Network Engineer | Information Technology | Ogden Clinic

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michael Rose
Sent: Friday, August 24, 2012 1:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Silent uninstall of CAD Service Release

 

We are standing up a new 8.6 cluster for our call center. We currently run
Agent software version 7.0 with a CAD Client Service release. As part of the
upgrade process I need to remove Agent and upgrade to the version suitable
for 8.6 on all agent computers. 

 

I would like to make a job using our software management server to do this
remotely. I believe I can uninstall Cisco Agent and Supervisor remotely, but
I haven't seen/figured out how to uninstall the CAD Clients Release
remotely/silently. Is there a way to do this without using Add/Remove
Programs on each machine?

 

Thanks.

 

 

 

 

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