[cisco-voip] IPCC Wallboard

[Buchanan, James]

I think the author of this product now works at Cisco. His name is Jeremy Fielder and he is on LinkedIn if anyone wants to contact directly.


James Buchanan | Sr. Network Engineer
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brett Looney
Sent: Wednesday, August 29, 2012 1:10 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Wallboard

FYI – there is some documentation buried somewhere on the Cisco developer website that warns against using real-time queries of this nature – there will be a performance limit somewhere (it doesn’t say, from memory). The recommendation is to use the CTI API to get this information but that requires a significant rewrite of the code that retrieves data from CCX.

We ended up going down the CTI API path – and it is very good – but it doesn’t have access to the databases as per the example below. You can still get pretty much everything you need for a wallboard.

B.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Michael Rose
Sent: Wednesday, 29 August 2012 02:19
To: 'Haas, Neal'; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] IPCC Wallboard

Is this the most up-to-date method to migrate/configure this over to version 8.6?

https://supportforums.cisco.com/message/3508083


From: Haas, Neal [mailto:nhaas at co.fresno.ca.us]<mailto:[mailto:nhaas at co.fresno.ca.us]>
Sent: Tuesday, August 28, 2012 12:54 PM
To: Michael Rose; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] IPCC Wallboard

We use http://sourceforge.net/projects/ipccwallboard/, you can find a lot of information at the cisco user forums about this. Please note read all of the information there, some is old, documentation should be updated for 8.6. We run it now with no issues.

It is a ASP script that runs on IIS and is free.

Neal Haas

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michael Rose
Sent: Tuesday, August 28, 2012 9:48 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] IPCC Wallboard

We are currently using IPCC Wallboard software to display real time stats. We are in the process of upgrading from 7.X to 8.6 and I know that the software will break. Does anyone know if there is an updated version of IPCC that works with 8.6? On of our call centers uses this information heavily and not having a wallboard available to them will be a huge impact on them.

If there is a way to just tell the database to connect to the Informix that would work as well.

Thanks.


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